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1 | P a g e 
 


United Way of Lancaster is looking for a Resource Navigator to join our PA 211 East team. 
United Way for nearly 100 years has brought together the financial resources of donors, the 
passion of community volunteers, the expertise of community partners, and the dedication 
of the United Way staff to create change in our community. If you are a passionate and 
dedicated individual with a desire to make a difference, we’d like to talk to you. 

The Resource Navigator Position is responsible for providing information, referral and 
prescreening for County specific programs. Exceptional customer service and accurate 
data recording is essential in this position, while acting in accordance with our values, 
vision, and mission. 

Responsibilities: 

 • Answering inbound phone calls in a timely manner. 
 • Assessing caller needs and facilitating appropriate referrals for families and individuals 

seeking health and human service information, including evaluating client eligibility 
using pre-determined screening criteria for a variety of specialized contracts 

 • Accessing the 211 database for resources and appropriately refer callers. 
 • Demonstrate proficiency in using call center software, computer hardware and 

telephone equipment 
 • Proficient in use of Text and Chat 
 • Provide information, referral and prescreening for callers from specific counties within 

the PA 211 East region who may be facing loss of their primary residence due to eviction. 
 

Qualifications: 

 • High School Diploma or GED 
 • Work experience in health and human services field a plus 
 • Bilingual in Spanish and English a plus 
 • A Valid Driver’s License is required 
 • Clearances are required with relevance to the position 
 • Excellent communication and listening skills, empathetic and calm attitude 
 • Ability to work in a fast-paced call center 


2 | P a g e 
 

This is a full-time hourly, non-exempt position. 

The pay rate for this position is $18/hour, and we offer competitive benefits 

Please send your resume to <a href="mailto:btice@uwlanc.org" target="_blank">btice@uwlanc.org</a>. No phone calls please. 


All United Way of Lancaster employees are employed at will. 

United way of Lancaster is an Equal Opportunity Employer committed to diversity in the 
workplace. 

All qualified applicants will receive consideration for employment without regard to sex, 
race, color, age, national origin, religion, sexual orientation, gender identity, protected 
veteran status, disability, or other protected status. 
 

<a href="mailto:btice@unwlanc.org" target="_blank">mailto:btice@unwlanc.org</a>

United Way of Lancaster County

PA 211 East Resource Navigator

Vision and Mission: At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas. Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve. &nbsp;Our Values: • Teamwork – We work together to accomplish our goals and help each other succeed. • Innovation - We are fearless, imaginative trail blazers. • Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. • Integrity – We are honest, transparent and act ethically to create trust. • Excellence – We set clear, high expectations for ourselves and our work. &nbsp;Purpose of Position: The Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts. This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job. &nbsp;Key Responsibilities and Essential Functions: • Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities. • Participate in staff training activities to maintain the required annual training hours. • Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly. • Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly. • Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift. • Be fully prepared to begin answering phone lines promptly per assigned work schedule. • Log into the call queue to take calls. • Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor. • Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. • Contribute to the overall effectiveness of the Crisis and 988 by completing all other tasks as assigned. • Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume. • Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections. • Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment. • Maintain acceptable level of contact handling and customer service performance as described by 988 training standards. • Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email. • Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts. • Develop and implement crisis related safety plans. • If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response. • Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds. • Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help inquirer make an informed decision. • In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes. • Must successfully complete VIBRANT training prior to assisting callers • Perform other such duties as may be assigned by the supervisory team • These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely. Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;Experience/Qualifications: • High school diploma/GED, with a minimum one-year experience in the human services, social work, or customer services field required • Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable.&nbsp; • Ability to pass and maintain a Level 2 background check is required. This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records. • Must successfully complete Inform USA exam once eligible. • High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems. • Able to troubleshoot basic technical issues. • Adaptable and able to move with change while maintaining a positive attitude. • Self-directed to take initiative in follow-up and resolution of daily issues. • Active listening and interviewing skills • Ability to conduct approved suicide assessment • Ability to work with people in great need. • Capacity to perform work calmly and effectively in emotionally intense environment. • Clear, concise and effective written and verbal communication. • Relate and interact successfully with persons of various social, cultural, economic, • and educational backgrounds. • Deal with people in a manner that shows sensitivity, tact and professionalism. • Ability to problem solve multifaceted difficulties. • Crisis and 988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of Crisis and 988 clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies. • Crisis and 988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection. • Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. • Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. • Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community. &nbsp;Compensation and Benefits: • Competitive Pay – Commensurate with education and experience based on current market • Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents • 403(b) Matching – Generous matching up to 6% of annual pay • Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days • Vacation – Two weeks paid vacation • Flexible Schedule – Hybrid working environment with the ability to modify as needed • Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking • Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people • Employee Assistance Program • A fun, challenging, and inclusive culture &nbsp;General Physical Requirements for Essential Functions of the Job: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment. This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information: The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements. We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity. We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply. United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment. &nbsp;UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Crisis & 988 Specialist

United Way of Hall County is a local non-profit organization whose mission is to unite people, organizations and resources to improve lives in Hall County.Position Description: The ideal candidate will exemplify the organization’s values of being a partner, a leader, trustworthy and selfless through support of and engagement with donors, volunteers and community stakeholders. This full time position interacts with all areas of the organization to achieve the strategic goals set forth by the board of directors.Immediate Supervisor: PresidentKey Responsibilities:Annual Campaign· Acts as primary staff resource to the Campaign Chair and Cabinet in establishing campaign goals and strategies; assists with campaign volunteer recruitment and orientation; responsible for campaign meeting schedules and agendas; coordinates account management.· Monitor and report campaign progress through reports and analyses to track campaign progress.· Conduct an annual evaluation of the previous year’s campaign, using past and present campaign volunteers and Board representatives, to analyze trends, develop strategies and set performance goals for the next campaign cycle.· Assist President/CPO in identifying future campaign chairperson and assist that person with forming campaign cabinets· Responsible for assembly and distribution of campaign materials to workplace coordinators.· Identify new and cultivate existing corporate supporters.· Make on-site presentations supporting employee participation in a workplace campaign.· Plan events associated with the Annual Campaign (i.e. campaign kickoff /celebration).· Assist President with relationship building of major donors including Tocqueville Society.Young Leaders Society· Manage the administrative duties associated with Young Leaders Society, including recruitment of members, providing staff support for steering committee, scheduling of events, and company and agency visits and presentations. Includes establishment and maintenance of tracking and evaluating systems, and arrange speakers, food and meeting space when necessary.Other Responsibilities· Manage the budget for the Resource Development department.· Assess other potential forms of resource development including but not limited to grants, planned giving and endowment building according to strategic plan.· Provide support to President/CPO as needed.Marketing· Plan and implement volunteer opportunities, special events, campaign activities and donor appreciation events.· Oversee and produce marketing materials, campaign collateral, annual report and other advertising.· Implement components from the marketing plan for year-round communication support.· Serve as content manager/copywriter/graphic designer for organizational publications, including website, social media and newsletter. At times when this service is contracted out the Director of Resource Development will oversee this process.· Provide assistance in the creation of presentations to community groups and provide audio-visual assistance when necessary.· Represent United Way as needed in public venues such as at workplace campaigns, special events, community activities and organizations.Qualifications:· Bachelor’s degree or equivalent.· Experience in non-profit or volunteer management desirable.· Experience in fundraising, sales, or marketing desirable.· Must possess valid driver’s license and have personal transportation for use during workday.· Must be available for presentations in companies outside regular working hours.Specific Job Skills Include:· Enthusiastic, creative and self-motivated· Excellent organizational ability· Committed to volunteer recruitment, support and recognition· Excellent oral and written communication skills· Detail-oriented with ability to multi-task· Computer skills including Word, Excel and Power Point· Experience with Adobe Suite preferred but not requiredPosition requires flexible schedule in order to attend events that may occur in the early mornings, evenings and/or weekends. Candidate will be asked to use personal car for business and must possess valid driver’s license and proof of insurance.

Director of Resource Development

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, equity, and inclusion is a fundamental part of our mission and a focus throughout our organization and the communities we serveValues:<ul><li>Teamwork –&nbsp;We work together to accomplish our goals and help&nbsp;each other&nbsp;succeed.</li><li>Innovation -&nbsp;We&nbsp;are fearless, imaginative trail&nbsp;blazers.</li><li>Mission Focused-&nbsp;We&nbsp;are passionate about our community’s wellbeing&nbsp;and creating lasting&nbsp;change.</li><li>Integrity –&nbsp;We&nbsp;are honest, transparent and act ethically to create&nbsp;trust.</li><li>Excellence –&nbsp;We&nbsp;set clear, high expectations for ourselves and our&nbsp;work.</li></ul><h2>Purpose of Position:</h2>The purpose of the Volunteer Coordinator position is to recruit, train, recognize and retain volunteers to support the Volunteer Income Tax Assistance (VITA) program and ensure the VITA tax program has the volunteer support and engagement required to meet program needs for the tax season.Key Responsibilities and Essential Functions:<ul><li>Lead the recruitment, placement, and retention of VITA program volunteers&nbsp;</li><li>Ensure the program meets target volunteer recruitment and retention goals annually</li><li>Lead the design of the volunteer program life cycle and volunteer program experience resulting in high participant satisfaction&nbsp;</li><li>Assist in schedule development, strong learning experiences, and completion of IRS volunteer training classes&nbsp;</li><li>Initiate relationship development with community partners to support the Real Sense program</li><li>Ensure all VITA program volunteers are IRS-certified to the appropriate level, are knowledge of and adhere to the IRS Volunteer Standards of Conduct, and are aware of IRS Quality Site Requirements</li><li>Maintain VITA program volunteer IRS-certification documentation and report timely to IRS</li><li>Track and provide the program and Site Coordinators with accurate information, including IRS-required documentation on site volunteers and monthly volunteer reports</li><li>Manage year-round communications and engagement with program volunteers</li><li>Lead annual recognition and appreciation for Real Sense volunteers</li><li>Assist the Tax Program Manager in planning and executing tax site-related events&nbsp;</li><li>Establish a schedule of coordinated messaging and touch-points to support VITA volunteer stewardship in partnership with the United Way VCE and Marketing departments</li><li>Connect volunteer opportunities to business partners with corporate social responsibility goals that support financial stability, in partnership with the United Way Resource Development department</li><li>Perform comprehensive data analysis and continuous improvement planning for the program informed by annual volunteer surveys, success stories, focus groups, and other Real Sense data</li><li>Work closely with Volunteer and Community Engagement Department in the recruitment of skilled based volunteers to support specialized volunteer community needs</li><li>Perform other special assignments and tasks as assigned in support of Real Sense</li></ul>Experience/Position Requirements:<ul><li>Must be proficient in the Microsoft Office (Outlook, Word, Excel PowerPoint)</li><li>Must possess strong work ethic</li><li>Must possess high level of professionalism&nbsp;</li><li>Must agree to be flexible with hours - occasional evenings or Saturdays (mostly during training and tax season)</li><li>High school diploma required. Two-year college degree preferred.</li><li>2-4 years progressively responsible, related experience</li><li>Excellent planning, organizing, verbal/written and PC skills</li><li>Experience in the area of volunteer development and training</li><li>Excellent interpersonal, written and oral communication skills</li><li>Ability to manage multiple projects simultaneously</li><li>Experience in planning, policy design, and spreadsheet analysis</li><li>Familiarity with VITA tax programs and software</li></ul><h2>Compensation and Benefits:</h2><ul><li>Competitive Salary – Salary commensurate with education and experience based&nbsp;on current&nbsp;market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for&nbsp;employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual&nbsp;pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end&nbsp;bonus days</li><li>Vacation – Two weeks paid&nbsp;vacation</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown&nbsp;Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly&nbsp;parking</li><li>Employee Assistance&nbsp;Program</li><li>A fun, challenging, and inclusive&nbsp;culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.

Coordinator - RealSense

<h4 id="h-employment-and-careers">WORK UNITED</h4> <h2> 211 &amp; Crisis Services Specialist </h2> <dl> <dt> Job Title </dt> <dd> 211 &amp; Crisis Services Specialist </dd> </dl> <dl> <dt> Job ID </dt> <dd> 27740747 </dd> </dl> <dl> <dt> Work Remote </dt> <dd> Yes </dd> </dl> <dl> <dt> Location </dt> <dd> Remote </dd> </dl> <dl> <dt> Other Location </dt> </dl> <dl> <dt> Description </dt> <dd> POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level: <ul> 	<li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li> 	<li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li> 	<li>Provide appropriate screenings for specialized programs.</li> 	<li>Access multiple databases for resources and appropriately refer contacts.</li> 	<li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li> 	<li>Maintain accurate data collection on all contacts in the appropriate database.</li> 	<li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li> 	<li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li> 	<li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li> 	<li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li> 	<li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li> 	<li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li> </ul> JOB REQUIREMENTS Job requirements include: <ul> 	<li>High School diploma or equivalent required.</li> 	<li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li> 	<li>Experience with Microsoft Office required.</li> 	<li>Client management databases or other relational database experience, preferred.</li> 	<li>Demonstrated knowledge of health and human services desired.</li> 	<li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li> 	<li>Ability to multi-task and work in a fast-paced contact center.</li> 	<li>Bilingual in English/Spanish preferred.</li> 	<li>Must have access to a private, secure, and stable high-speed internet connection.</li> 	<li>Must have access to a quiet, confidential workspace.</li> </ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.PHYSICAL DEMANDS Physical demands include: <ul> 	<li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li> 	<li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li> 	<li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li> 	<li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li> 	<li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li> 	<li>Constantly viewing information on a computer screen. &nbsp;</li> 	<li>Occasionally traveling to the office when needed.</li> </ul> WORKING CONDITIONS Working conditions include: <ul> 	<li>Remote, inside working environment.</li> 	<li>High level of long periods of concentration.</li> 	<li>Constant customer interaction.</li> 	<li>Reliable transportation required.</li> </ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing vacation time (2 weeks your 1st year), sick time (1 day/mo.), and personal time (2 days/year) off upon hire, with generous carry over and accruals. &nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed. </dd> </dl> <dl> <dt> Pay Range </dt> <dd> $15.00 &nbsp; None to $0.00 &nbsp; None </dd> </dl> <h3> Option 1: Create a New Profile </h3>

211 & Crisis Services Specialist

Organization OVERVIEW&nbsp;Staff: 5 &nbsp;personsOperating Budget (including pledges/grants): ~$623,000<a href="http://www.uwnorthidaho.org" target="_blank">www.uwnorthidaho.org</a>OVERVIEW OF RESPONSIBILITIES&nbsp;The Executive Director is the leader of the organization, establishing a vision for Community Impact representing five northern counties in Idaho that is achieved through the efforts of a diverse team of long-term staff, community volunteers, and a dedicated Board of Directors.&nbsp;The Executive Director is the Chief Mobilizer; s/he leverages the power of relationships and networks, and works across private, public and corporate sectors to improve conditions in the community.&nbsp;To connect our communities’ needs and our resources, the Executive Director must be skilled in contemporary fundraising processes beyond the Annual Campaign. &nbsp;The Executive Director must be dedicated to shared and measurable goals for the common good – creating, resourcing, scaling and leveraging strategies for broad investment and impact in programs like the ALICE Project and many programs focused on early learning and reading initiatives.The Executive Director is the steward of the brand and understands his/her role in growing and protecting the reputation of United Way. S/he is responsible for building trust in the United Way and its relevance in the community. S/he values network and strives to leverage United Way’s breadth of community presence, relationships, and strategy.KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONSThe major responsibilities of this position include, but are not limited to:Community Impact&nbsp;The Executive Director is responsible for the overall impact of United Way of North Idaho in the communities of the five counties we serve, with particular emphasis on increasing its financial &nbsp;capacity to drive the impact agenda.&nbsp; The Executive Director works closely with the Board to craft and adapt the strategy to achieve this increased impact, including raising the funds to support it.&nbsp;S/he will establish and build relationships with top leaders in the community, including those representing the highest levels in business, government, non-profit sectors and high wealth donors/organizations in and outside of the service area who share our vision.Resource Development&nbsp;The Executive Director is charged with driving key results in fundraising; to identify, cultivate and solicit&nbsp;prospective donors and key leaders of prospective new corporate partners; to build and leverage personal and professional contacts and relationships into fundraising opportunities; and to promote a culture of fundraising in the organization, both at the staff and board level.Strategic Management&nbsp;The Executive Director serves as the principal resource to the Board of Directors and its key committees and gives strong direction in policy formulation and interpretation.&nbsp; S/he partners with the Board of Directors and the United Way of North Idaho’s staff to craft organizational goals and develops strategies to ensure that they are achieved.&nbsp; S/he ensures coordination and alignment of all United Way activities to the strategic direction of community impact, resource development, and staff alignment.Organization Management&nbsp;The Executive is accountable for building and leading high-performing teams, ensuring all teams are aligned and collaborating to achieve organizational results.&nbsp; S/he maintains accountability for the operational and fiscal integrity of the organization within policies set by the Board of Directors as well as guiding organizational spending, monitoring budget compliance and mitigate financial risks.&nbsp;&nbsp;The Executive Director assesses organizational capacity to implement strategies and identify gaps in systems and staffing. S/he directly supervises staff positions and establishes individual goals and ensures appropriate training, especially in the areas of financial development in today’s competitive market for funding.&nbsp; &nbsp;&nbsp;The Executive Director ensures that United Way of North Idaho goals of inclusiveness and equity &nbsp;among staff and volunteers are met. S/he brings enthusiasm to acknowledge and celebrate the success of staff and volunteer attainment of goals.&nbsp;Experience/Position requirements&nbsp;<ul><li>At least 5 years of leadership experience working in the non-profit sector. United Way experience is highly preferred&nbsp;but not required. Advanced interaction with volunteers and boards. Alternatively, extensive experience in the leadership and management of organizations of comparable size and mission.&nbsp;</li><li>Expertise on issues relevant to the organization.</li><li>Ability to command the confidence and respect of stakeholders.</li><li>A demonstrated track record of promoting inclusiveness and equitable leadership and an ability to build collaboration with the community at large.&nbsp;</li><li>Experience in developing partnerships, building teams and working through conflict management.&nbsp;</li><li>Experience in building revenue beyond the traditional paths and increasing philanthropic support with the desire and knowledge to acquire support through new funding opportunities.</li><li>Must demonstrate a high level of intelligence and intellectual curiosity and a desire to explore new ideas and innovative approaches to solving problems.&nbsp;</li></ul>PERSONAL CHARACTERISTICS<ul><li>Exhibits a passion for serving people</li><li>Has outstanding interpersonal skills and displays enthusiasm about our work</li><li>Possesses a track record of embracing change and seeking creative/innovative solutions</li><li>Shows high personal integrity, honesty, character, wisdom, and good judgment</li><li>Fair and thoughtful approach to management, combined with the flexibility and courage to shift direction to experiment with new initiatives</li><li>Presents a long-term perspective</li><li>Shows a strong sense of accountability</li><li>Has practical ability to get things done</li><li>Excellent verbal and written communication skills</li><li>Demonstrates high energy level</li><li>Presents a high degree of maturity and self-confidence</li><li>Able to have a clear criminal background check&nbsp;</li></ul>EDUCATIONBachelor’s degree required.&nbsp; At least ten years in a senior leadership role like the Executive Director can be considered in lieu of a college degree.Core Competencies Required for This Position&nbsp;<ul><li>Business Acumen: Possesses a high-level of broad business and management skills and is effective at generating financial support for the organization.&nbsp; Can raise funds by effectively engaging and linking a variety of donors and volunteers to inform and contribute to advancing the mission.</li><li>Organizational Leadership: Demonstrates strategic leadership balanced with authenticity, respect for others, and trust building within the organization, with the Board, and stakeholders.&nbsp; Proactivity drives an organization to a higher level of performance, efficiency, process improvement, and growth through inspiring action and commitment to achieve world-class results.&nbsp;</li><li>Team-Builder: First ensures that the right people are in the right roles at the right times; fostering commitment, trust, and collaboration among multi-cultural leaders and stakeholders.</li><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations.</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven:&nbsp;Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Brand Steward:&nbsp;Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li><li>Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.</li><li>Outward Turning: Understands the dynamics of local, regional, and national environments, and works on an agenda rooted in the community’s own perception of its needs and aspirations.</li><li>Network-Oriented: Values the power of networks; striving to leverage United Way’s breadth of community presence, relationships, and strategy.</li></ul>Salary &amp; BenefitsThe starting salary range for this position is $95,000 to $105,000, commensurate with experience.APPLICATIONS, RESUMES AND COVER LETTERSPlease apply at United Way Worldwide’s&nbsp; career site or on Indeed with inquires directed to&nbsp;<a href="mailto:jackie.gordon@uww.unitedway.org" target="_blank">jackie.gordon@uww.unitedway.org</a>.&nbsp;

Executive Director

POSITION SUMMARY&nbsp;(Hybrid, 3 days in office - Alexandria, VA)United Way Worldwide (UWW) has a new opening for an experienced PHP Full Stack Developer with expertise in Drupal&nbsp;who is capable of developing innovative, feature-rich professional websites and applications for UWW. &nbsp;You should have exceptional programming skills, problem-solving abilities, and a strong work ethic. UWW allows for a hybrid work structure where employees can work remotely or from the office. Additionally, you will be able to manage multiple tasks while delivering projects on time and within budget.&nbsp;Your role will drive UWW’s web-based, data-driven applications and the entire life cycle development of products used within United Way Worldwide's various websites. You should possess excellent communication skills, the ability to gather customer needs and requirements, and the ability to translate objectives for non-technical staff. The work further requires designing, developing, testing, debugging, and maintaining web applications. This is a hands-on position.&nbsp;To be successful in this role, you will minimally have mastery of Drupal 7/9/10 and PHP and CMS development. If you have experience with Expression Engine, ColdFusion, MySQL, MS-SQL, CSS, Ajax, and Salesforce, that is a definite plus.&nbsp;As a PHP Full Stack Developer you must be able to perform each essential duty listed below at a satisfactory level and be able to work on-site in Alexandria, VA on a hybrid basis: &nbsp;<ul><li>PHP and CMS development &nbsp;</li><li>Develop Drupal applications as needed by the organization.&nbsp;</li><li>Maintain and support enterprise-level applications developed in Drupal.&nbsp;</li><li>Assist with the design and implementation of application platforms.&nbsp;</li><li>Design, develop, test, document, deliver, and maintain new applications for systems.&nbsp;</li><li>Gather requirements and translate them into system design.&nbsp;</li><li>Configure and integrate products and solutions to enhance web-based applications.&nbsp;</li><li>Experience with SAML or equivalent SSO&nbsp;</li></ul>JOB REQUIREMENTS &nbsp;<ul><li>At least three to five years of hands-on experience in web development.&nbsp;</li><li>Prior experience hosting websites in AWS infrastructure&nbsp;</li><li>Strong knowledge of PHP and PHP libraries&nbsp;</li><li>Solid understanding of HTML, CSS, JavaScript, jQuery and/or other web development languages&nbsp;</li><li>Experience using continuous integration tools (i.e., Github, Jenkins, etc.)&nbsp;</li><li>Drupal and Content Management System best practices knowledge&nbsp;</li><li>Experience with and knowledge of other CMS applications, including Expression Engine, WordPress, and related systems.</li><li>Experience with and knowledge of theme functions and the Drupal theme layer&nbsp;</li><li>Continually improve technical skills to stay current with new technologies and system development methodologies via CEUs, workshops, or professional training.&nbsp;</li><li>Contribute ideas and efforts towards internal projects and working as a team to solve various problems.&nbsp;</li></ul>REQUIRED SKILLS&nbsp;<ul><li>Effective verbal and written communication skills &nbsp;</li><li>Results-oriented, reliable, and able to work under pressure.&nbsp;</li><li>Ability to communicate technical ideas to business users and other teams. &nbsp;</li><li>Ability to both collaborate with team members and cross-functional teams and to work independently.&nbsp;</li><li>Eager&nbsp;to embrace current and emerging web technologies.</li><li>Desire to learn new languages and frameworks to deliver web properties.&nbsp;</li><li>Excellent time and project management skills&nbsp;</li><li>Ability to handle a fast-paced work environment, deadlines, and new challenges.&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position.  It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $85,000 to $90,000 per year. &nbsp;Salary is determined by several factors including the applicant’s knowledge, skills, experience, position, equity, and market.&nbsp;&nbsp;COMPETENCIESAccountability/Results Orientation&nbsp;Is accountable for the achievement of assigned work projects. Collaborates with a diverse array of individuals and stakeholders across teams and assignments to establish work project parameters, desired results/outcomes and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking&nbsp;Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.&nbsp;Teamwork Collaboration&nbsp;Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management&nbsp;Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system. Formulates and communicates in an ethical and politically sensitive manner.Communications&nbsp;Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.Innovation/Creativity&nbsp;Develops and implements new approaches to accomplish tasks that impact others in and outside of own team. Is able to reasonably "take risks". Assists others in developing new systems, products, processes and procedures. Strives to stay current on new or emerging trends and capitalizes on them.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:Victoria.Privett@uww.unitedway.org" target="_blank">Victoria.Privett@uww.unitedway.org</a>&nbsp;or call 703 -836-7112 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

United Way Worldwide

PHP Full Stack (Drupal) Developer

POSITION SUMMARY / OVERVIEW OF RESPONSIBILITIES:The CEO is the leader of the organization, establishing a vision through collaboration with community leaders, volunteers and staff. The vision should build upon our existing framework of community impact through the efforts of a diverse team of committed leaders, staff and volunteers. In this position, the CEO must be able to build upon existing relationships as well as be innovative in finding new networks across the private, public and corporate sectors to improve conditions in the community by increasing resources and financial support for the United Way of Anderson County. The CEO will need to understand contemporary work force practices leading with knowledge, compassion, and the ability to coalesce a team toward a successful visionary strategic plan. And this work requires a leader with great integrity, understanding the value of growing and protecting the reputation and brand of United Way.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION:An individual must be able to satisfactorily perform each essential duty listed below as well as others not yet known:Community ImpactThe CEO is responsible for the overall successful impact of United Way of Anderson County with the community, with emphasis on increasing its capacity to drive the impact agenda. The strategy to achieve this increased impact is developed and adapted in close collaboration with the Board. This impact can only occur with increased support and funding which will happen as the CEO maintains existing relationships while building new relationships with key leaders in the community from the business, government and non-profit sectors.Resource DevelopmentThe CEO will have the skills and experience that will drive results in fundraising. S/he will need to be able to identify, cultivate and solicit prospective donors and the key leaders of prospective new corporate partners. The CEO will leverage personal and professional contacts and relationships into opportunities for fundraising. S/he will promote a culture of traditional and innovative fundraising in the organization, at both the staff and board level.Strategic ManagementThe CEO serves as the principal resource to the Board of Directors and its key committees and gives strong direction in policy formulation and interpretation. S/he partners with the Board of Directors and the United Way of Anderson County staff to craft organizational goals and develops strategies to ensure that they are achieved. The CEO ensures coordination and alignment of all United Way activities to the strategic direction of community impact, resource development, and staff goals.Organization ManagementThe CEO is accountable for building and leading high-performing teams, ensuring all teams are aligned and collaborating to achieve organizational results. S/he maintains accountability for the operational and fiscal integrity of the organization within policies set by the Board of Directors as well as leading fiscal management of organizational spending, monitor budget compliance and mitigate financial risks. The CEO assesses organizational capacity to implement strategies and identify gaps in systems and staffing. S/he directly supervises key positions and establishes individual goals and ensures appropriate development as needed. The CEO ensures that United Way of Anderson County’s goals of inclusiveness and values all staff and volunteers alike. S/he acknowledges and celebrates the success of staff and volunteer attainment of goals.EXPERIENCE/POSITION REQUIREMENTS:Preferred 10 years or more of progressively responsible experience in the leadership and management of an organization with experience in implementing traditional and innovative resource development strategies.&nbsp;Included are the following:<ul><li>Prior experience working in or with a non-profit organization of comparable size and similar mission is preferred.&nbsp; United Way experience is desirable but not required.</li><li>Supervision and leadership experience of staff and volunteer teams.</li><li>Demonstrated record of recruiting, development and retention of a staff team representative of the community we serve.</li><li>Dedicated commitment to community by involvement in roles on a committee or board member of community organization&nbsp; currently and in prior years.</li><li>Has emotional intelligence to maintain work life balance for self and staff while working on multiple priorities.</li><li>Experience in creating a work atmosphere conducive to creativity and innovation to build revenue and increasing philanthropic support.</li><li>Must demonstrate a high level of intelligence and intellectual curiosity and a desire to explore new ideas and innovative approaches to solving problems.</li><li>Excellent verbal and written communication skills.</li><li>Embrace and believe in the mission and values of the United Way.</li></ul>EDUCATION:Bachelor's degree required; graduate degree preferred. Will consider relevant experience in lieu of degree.PHYSICAL DEMANDS:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The person in this position regularly is required to remain in a stationary position, and frequently operates a computer and other office productivity machinery such as a calculator, copier, printer, and scanner.The person in this position needs to move about inside the office occasionally to access file cabinets, office machinery, etc. Regular visits to the other sites for meetings with funded partners, as well as community events, require the person to move about inside other office spaces as well.The person in this position frequently communicates with individual donors, representatives at United Way of Anderson County workplace partners and funded partners, members of the community, and other members of the staff team. They must be able to exchange accurate information in these situations.OTHER REQUIREMENTS:&nbsp;Must have a valid driver’s license and automobile insurance and/or is responsible for own transportation to and from home, meetings outside of the office and events in both day and evening hours.EQUAL OPPORTUNITY EMPLOYER:United Way of Anderson County is seeking to create and maintain an inclusive work environment because teams are stronger with different perspectives and experiences.&nbsp;We value a workplace that encourages all people of all backgrounds to apply.We do not discriminate based on race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of United Way of Anderson County are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.SALARY&nbsp;&amp;&nbsp;BENEFITS:The starting salary range for this position is $95,000 to $105,000&nbsp;depending on experience. There is&nbsp;a very good benefits package.&nbsp; This is an on-site position:&nbsp; it is necessary to reside in or near Anderson County.&nbsp;All resumes and cover letters should be emailed to&nbsp;<a href="mailto:jackie.gordon@uww.unitedway.org" target="_blank">jackie.gordon@uww.unitedway.org</a>

ORGANIZATION OVERVIEW
About United Way Fresno and Madera Counties&nbsp;
United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to&nbsp;advance lasting solutions and measurable change&nbsp;for the most urgent issues our neighbors face,&nbsp;particularly focusing on addressing the racial&nbsp;wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.
OVERVIEW OF RESPONSIBILITIES
Summary/Objective 
	Reporting to the Director of Impact and Resource Development, this position is responsible for providing intensive case management support, individualized coaching, and navigational support to community members and community partners, to coordinate and deliver whole person care to individuals facing significant challenges and barriers. As part of the UWFM 211 team, this position works to reduce barriers to career pathways and employment, and to promote economic security and wealth creation.&nbsp; KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties &amp; Responsibilities
<ul><li>Conduct a whole person assessment to understand a unique situation, goals, and barriers.</li>
<li>Assist individuals to identify strengths and community support, prioritizing the most critical barriers.</li>
<li>Develop individualized plans that address identified barriers and goals.</li>
<li>Utilize resource database to find resources available to execute individual plans.</li>
<li>Assist individuals to access services to relevant resources and services that stabilize and improve their educational and wealth creation opportunities as well as their overall wellbeing.</li>
<li>Establish and maintain effective communication with all relevant stakeholders, including clients, team members, and external partners.</li>
<li>Act as a main point of contact to resource partners for caseload, addressing concerns and providing regular updates on case progress.</li>
<li>Analyze complex issues and challenges within cases and care coordination system.</li>
<li>Develop innovative solutions to address challenges and barriers on behalf of caseload and care coordination services.</li>
<li>Collaborate with cross-functional teams to overcome obstacles and achieve desired organizational and department outcomes around care coordination and reducing the racial wealth gap.</li>
<li>Continuously assess and enhance case management processes and methodologies.</li>
<li>Implement best practices to optimize case management efficiency and effectiveness. 
		&nbsp;</li>
</ul>EDUCATION/REQUIREMENTS
Knowledge, Skills and Expertise
<ul><li>Knowledge of common barriers faced by Fresno and Madera community members, specifically those from disinvested communities of color.</li>
<li>Strong interpersonal and communication skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Empathy and the ability to build rapport with clients.</li>
<li>Strong analytical, problem-solving skills and the ability to develop creative solutions.</li>
<li>Cultural sensitivity and the ability to work with diverse populations.</li>
<li>Familiarity with community resources and support services.</li>
<li>Experience using case management software and other relevant tools.</li>
<li>Proficiency in maintaining accurate records and documentation.</li>
<li>Commitment to client-centered, strengths-based approaches.</li>
<li>Knowledge of community programs, resources, and compliance requirements.</li>
<li>Strong organizational and time-management skills.</li>
<li>Leadership and decision-making abilities.</li>
<li>Understanding of and commitment to the mission, vision, and goals of United Way.</li>
</ul>Education and/or Experience
<ul><li>Bachelor’s degree or equivalent experience</li>
<li>A minimum 3 experience in case management, social work, or a related field.</li>
<li>Combination of experience and education.&nbsp;</li>
<li>Current Driver’s License and verifiable automobile insurance&nbsp;</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

United Way Fresno and Madera Counties

Fresno and Madera Counties

211 Resource Navigator

United Way of Greater Cincinnati (UWGC) is seeking a detail-oriented Associate to join our growing Project LIFT Network team. Project LIFT is a community-driven initiative focused on empowering families financially through collaborative efforts with diverse partners across the region.This role serves as a central support within the Project LIFT Network to manage successful network operations, ensure quality data collection and reporting, and promote effective process and process improvement.&nbsp;General Function:<ul><li>Facilitate Effective Network Processes: Collaborate with the Senior Manager to ensure alignment and connectivity among Project LIFT Network partners. Promote understanding of the network's shared purpose and goals and create efficient processes to support network activities.</li></ul><ul><li>Facilitate Data Management and Process Improvement: Develop and maintain processes and procedures to support the coordination of network activities and functions. Ensure data quality through data collection, audits, and continuous improvement efforts. Support the implementation of new technology platforms and tools to enhance network efficiency.</li></ul><ul><li>Guide Network Activities: Provide guidance to network members on data collection, analysis, and reporting. Assist in the evaluation of network activities to measure progress and inform decision-making. Support the development of best practices and reports to guide data quality and community impact.</li></ul><ul><li>Cultivation of Trust, Learning, and Accountability: Help build and promote a culture of trust, learning, and accountability within the Project LIFT Network. Foster open communication, transparency, and mutual respect among network members to strengthen relationships and enhance collective impact.</li></ul>Key Areas of Responsibility:<ul><li>Assessment and Progress Tracking: Help to implement systematic assessment and tracking methods to monitor the progress and outcomes of the Project LIFT collaborative effort. Regularly assess and evaluate the effectiveness of network activities in achieving the initiative's goals.</li></ul><ul><li>Continuous Learning and Improvement: Foster a culture of continuous learning and improvement within the Project LIFT Network. Analyze data and feedback to identify areas for enhancement and collaborate with team members to implement improvements.</li></ul><ul><li>Alignment of Common Measures: Act as central support for the Project LIFT Network by monitoring common measures of success for the Project LIFT initiative, including stable or increased income, goal achievement, and barriers removed for families. Ensure alignment of network activities with these measures.</li></ul><ul><li>Data Management and Reporting: Serve as the backbone support for the Project LIFT Network by managing the collection, analysis, and reporting of data related to Project LIFT outcomes. Ensure accurate and timely reporting of data to the shared data collection platform and stakeholders, facilitating transparency and accountability.</li></ul><ul><li>Collaboration with Stakeholders: Collaborate with network members and stakeholders to ensure understanding and alignment with assessment and tracking processes.</li></ul><ul><li>Promotion of Data-Informed Practices: Promote the use of data-informed practices within the Project LIFT Network. Provide training and support to network members on data collection, analysis, and utilization of the shared data collection platform (Salesforce).</li></ul><ul><li>Maintenance of Network Operations: Play a key role in keeping the Project LIFT Network running smoothly by providing essential administrative and logistical support. Help to coordinate resource allocation, scheduling, and operational logistics to ensure the network has the necessary resources and capacity to achieve its goals.</li></ul><ul><li>Documentation and Communication: Document assessment methodologies, findings, and recommendations for internal reference and external communication. Document key decisions, actions, and outcomes from collaborative efforts within the Project LIFT Network. Prepare reports and presentations to communicate progress, outcomes, and learnings to stakeholders.</li><li>Performs other duties as assigned. &nbsp;</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in a related field or equivalent experience.</li><li>Two to three years of professional work experience.</li><li>Strong technical skills with proficiency in data analysis tools and technology platforms.</li><li>Excellent attention to detail and organizational skills.</li><li>Ability to manage multiple tasks and priorities in a dynamic environment.</li><li>Strong critical thinking and problem-solving abilities.</li><li>Willingness to travel locally for events within the regional area.</li></ul>Salary-mid 40's plus competitive benefits packageApplicants should apply by&nbsp;Friday, March 1, 2024,&nbsp;via the link below:<a href="https://jobapply.page.link/HKUmY" target="_blank">https://jobapply.page.link/HKUmY</a>UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and InclusionWhy Join Us: As a Project LIFT Network Associate, you'll play a vital role in driving positive change and advancing equitable financial empowerment for families in our community. Join a passionate team committed to making a difference and creating lasting impact.Apply Now: If you're ready to contribute your skills and passion to a meaningful cause, we'd love to hear from you! Apply today to join our dedicated team at United Way of Greater Cincinnati.

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