United Way Jobs
Senior Program Manager

Senior Program Manager

locationCincinnati, OH, USA
PublishedPublished: Published 8 months ago
Administration / Customer Service
Full time
5 - 10 years of experience

United Way of Greater Cincinnati (UWGC) has an immediate opening for Senior Program Manager who will play a pivotal role in driving and managing cross-functional initiatives to further our mission. You will be responsible for overseeing the successful delivery of projects, assessing capacity issues, and improving processes across the organization.

Key Areas of Responsibility:

Drive and Manage Cross-Functional Deliverables:

  • Lead and facilitate cross-functional teams to ensure the successful planning, execution, and delivery of projects and programs.
  • Collaborate with team members and stakeholders to identify project goals, objectives, and key performance indicators (KPIs).
  • Develop and maintain project plans, timelines, and regularly communicate progress to stakeholders.

Risk Management:

  • Identify potential risks and issues related to project delivery and capacity constraints.
  • Develop and implement risk mitigation strategies to ensure successful project outcomes.

Evaluate Capacity Issues:

  • Assess the organization's capacity and resource allocation to ensure efficient project execution.
  • Identify potential resource gaps or bottlenecks and work with leadership to address them.
  • Develop strategies to optimize resource allocation.

Identification of Process Issues/Breakdowns and Development of New SOPs:

  • Analyze existing processes and workflows to identify areas of inefficiency, bottlenecks, or breakdowns.
  • Collaborate with teams to develop and implement new standard operating procedures (SOPs) and best practices to streamline operations.
  • Continuously monitor and evaluate the effectiveness of new SOPs, making improvements as necessary.

Stakeholder Engagement and Communication:

  • Build and maintain strong relationships with key stakeholders, including staff, volunteers, donors, and external partners, when applicable.
  • Provide regular updates to leadership and stakeholders on project status, risks, and opportunities.
  • Foster a culture of transparency, collaboration, and accountability within the organization.

Minimum Qualifications:

  • Bachelor's degree in a relevant field.
  • Minimum of 7 plus years of proven experience in program management, business operations, or a related role.
  • Demonstrated proficiency in Microsoft Office/Teams; SCRM experience preferred.
  • Excellent leadership and team management skills.
  • Exceptional problem-solving and analytical abilities.
  • Effective communication and interpersonal skills.
  • Ability to work independently and collaboratively.
  • Proficiency in project management tools and practices.


  • Innovative thinker with a track record of translating strategic thinking into inclusive actions plans and results.
  • Highly organized and effective in executing against cross functional initiatives.
  • Ability to build relationships across the organization and leverage relationships to drive achievement of organizational goals.
  • Excellent judgment and creative problem-solving skills, makes decisions based on accurate and timely data driven analysis.
  • Proven experience and ability to lead, direct, coach and mentor teams in collaborative partnering to achieve goals.
  • Excellent writing, editing, verbal, analytical and presentation skills.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.


  • Normal office environment with little exposure to dust, noise, temperature, and the like.
  • Extended viewing of computer monitors.
  • Occasional local travel to events within the regional area and nationally.

Salary starting $75,000 annually plus competitive benefits package.

Applicants should apply by Thursday, October 12, 2023, via the link below:


UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion

Required degree level

  • Bachelor

Years of experience

  • 5 - 10 years of experience