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POSITION SUMMARY&nbsp;(Hybrid, 3 days in office - Alexandria, VA)The Senior Associate, Donor Stewardship will be responsible for implementing strategies to foster a culture of donor-focused stewardship and relationship building throughout United Way Worldwide. You will work closely with the Development team and other colleagues to implement a systematic, yet tailored approach to stewardship and engagement activities for donors, with the goal of driving donor engagement.&nbsp;The Senior Associate, Donor Stewardship will serve as the key point of coordination of donor insights, communications, retention and stewardship.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Collaborate with team members to ensure the timely and accurate completion of routine work such as gift acknowledgements, cultivation mailings, event invitations, etc.&nbsp;</li><li>Assist Development team in developing meaningful cultivation and engagement activities for donors and prospects.&nbsp;</li><li>Ensure donors remain apprised of the positive impact that his/her investment, increasing the possibility of subsequent, significant investments.</li><li>Assist Development team with the strategy and creation of personalized written correspondence (proposals, appeals, gift acknowledgements, impact reports, etc.) for prospects and donors.&nbsp;</li><li>Field inquiries from donors about their gifts, acknowledgements, and gift documentation and demonstrate exemplary customer service in all exchanges.&nbsp; Other duties as assigned.</li></ul>JOB REQUIREMENTSMinimum requirements include:&nbsp;<ul><li>Demonstrated ability to research and access information about individual and institutional donors through online sources and personal contacts.</li><li>Excellent time management skills, with the ability to manage multiple projects simultaneously, meet deadlines, and deliver quick turnaround in an environment demanding high energy, attention to accuracy and detail, discretion, flexibility, and superior work.&nbsp;</li><li>Ability to handle sensitive information in a confidential manner and to tactfully handle stressful situations, negotiate and resolve conflicts, while observing organizational protocols.&nbsp;</li><li>A creative and resourceful problem-solver, eager to take initiative to handle requests and resolve issues quickly with minimal supervision.</li><li>Ability to work collegially in a diverse and collaborative environment and help ensure coordinated, integrated, and efficient workflow.</li><li>Demonstrated ability to deliver culturally competent services and to work effectively in cross-cultural situations.</li><li>Substantial experience writing clear, logical, persuasive communication materials for fundraising, marketing, or advocacy purposes, as reflected in a robust portfolio of newsletters, proposals, appeals, reports, briefs, etc.&nbsp;</li><li>Proficiency with Windows-based software (Word, Excel, PowerPoint); experience with Salesforce CRM a plus.&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position.&nbsp; It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.&nbsp;You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe salary range for this position is currently $75,000 to $90,000 per year.&nbsp;COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation - Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes.Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Creates consensus by involving others in the problem-solving process. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management - Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications - Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Talent Builder - Empowers people to perform. Motivates and develops staff. Encourages staff to take on challenging assignments and developmental opportunities. Aware of learning and career goals of each direct report. Effective coach (e.g., aiding staff to develop their own insights and actions) and takes advantage of coachable moments (e.g., times when people experience success, disappointment, or are trying a skill for the first time). Helps people learn the right lessons from experience. Gives employees guidance and tools needed to do the job and steps out of their way. Supports healthy balance between work and personal life. Gives credit and recognizes achievements. Gives opportunity for people to present and work.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED

United Way Worldwide

Senior Associate, Donor Stewardship

POSITION SUMMARY&nbsp;(Hybrid, 3 days in office - Alexandria, VA)The Manager, Fundraising Special Projects is a trained fundraiser who will serve as the lead project manager for assigned fundraising projects at United Way Worldwide. &nbsp;The Manager will provide support and coordination of individual donor acquisition, retention and upgrade strategies in support of United Way Worldwide and the network. They will oversee a portfolio of projects, including the management of two pilot programs to support Local United Ways in diversifying the revenue for their organization as well as work in partnership with Marketing and Communications to grow individual giving through digital, social and other marketing channels.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION&nbsp;An individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;&nbsp;<ul><li>Project Management: Serve as project manager, overseeing the timely production and execution of donor-related programs and events, specifically:<ul><li>Facilitating regular meetings to support project deliverables,</li><li>Overseeing the implementation of the project work plan and helping ensure timelines are met and/or adjusted to meet goals,</li><li>Identifying and addressing challenges faced in implementing strategies,</li><li>Providing summary reports of challenges and successes each quarter on each project.</li></ul></li><li>Direct Response: Support strategies related to direct response programs, driving increased engagement and revenue for the Network, including United Way Worldwide.</li><li>Cross-Departmental Coordination: Coordinate across departments (Marketing, Communications, Finance, Impact, etc.), as appropriate to support network wide fundraising efforts, including United Way Worldwide.</li><li>Network Collaboration: work in partnership with Local United Ways to support them in their fundraising efforts.</li><li>Other duties as assigned.&nbsp;</li></ul>JOB REQUIREMENTS&nbsp;Minimum requirements include:&nbsp;&nbsp;<ul><li>Bachelor’s degree or commensurate experience.&nbsp;</li><li>Experience manipulating, analyzing, and presenting data to showcase impact</li><li>Strong written and verbal communications skills</li><li>Advanced proficiency using Microsoft Office Suite and data tools</li><li>Experience successfully managing complex cross-functional, time sensitive projects</li><li>Three years of project management, direct marketing and/or nonprofit experience in a similar role.&nbsp;&nbsp;</li><li>It is preferred that candidates have experience and/or deep understanding in the workings of a United Way (s) or a similar federated model.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.&nbsp;You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe salary range for this position is currently $75,000 to $90,000 per year. Proffered&nbsp;salaries are determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.COMPETENCIES&nbsp;An individual must be able to demonstrate the following competencies at a satisfactory level:&nbsp;Accountability/Results Orientation - Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.&nbsp;Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.&nbsp;Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.&nbsp;Relationship Management - Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system. Formulates and communicates in an ethical and politically sensitive manner.&nbsp;Communications - Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.&nbsp;Innovation/Creativity - Develops and implements new approaches to accomplish tasks that impact others in and outside of own team. Is able to reasonably "take risks.” Assists others in developing new systems, products, processes and procedures. Strives to stay current on new or emerging trends and capitalizes on them.&nbsp;ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED

Manager, Fundraising Special Projects

Why Work for United Way Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because we love what we do and we know how much our community needs us. You’ll learn from some of the best in the business and be constantly challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great while doing good, join the United Way team. Overview Reporting to the President and CEO, the Vice President of Finance serves as an integral member of the senior leadership team, responsible for the development of UWSHR’s financial management strategy and contributing to the development of the organization’s strategic goals. The Vice President of Finance will be responsible for overseeing the financial operations of the organization, ensuring accurate financial reporting, implementing and maintaining effective internal controls, and providing strategic financial guidance to the leadership team to inform operational decisions. This position requires advanced skills in financial and operational planning, resource allocation, cost estimation, revenue forecasting, and variance analysis. Competencies: •Mission-Focused: Catalyzes others’ commitment to mission to create real social change that leads to better lives and healthier communities •Relationship-Oriented: Is astute in cultivating and managing relationships toward a common goal •Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement •Results-Driven: Dedicated to shared and measurable goals for the common good; creating,resourcing, scaling, and leveraging strategies and innovations for broad investment and impact •Strength of Character: Demonstrates ability to be approachable and cooperative while also being a successful executive leader •Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network •Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction and motivation •Team-Builder: First ensures that the right people are in the right roles at the right times; fostering commitment, trust, and collaboration among multi-cultural leaders and stakeholders •Outward Turning: Understands the dynamics of local, regional, and national environments, and works on an agenda rooted in the community’s own perception of its needs and aspirations •Business Acumen: Possesses a high-level of broad business and management skills and is effective at using financial resources wisely and for the greatest impact •Network-Oriented: Values the power of networks; striving to leverage United Way’s breadth of community presence, relationships and strategy Core Values: •We are responsive to each other and to the community. We do our best to anticipate challenges and needs so we can proactively address them. We do NOT react, we respond – promptly, appropriately and thoughtfully. •We build trust by being transparent, authentic and vulnerable. We communicate openly and listen with respect and empathy. We do NOT shy away from tough conversations or backtrack on our commitments. •We are determined and steadfast in our commitment to our goals. We are persistent and tenacious and seek creative solutions to overcome obstacles. We do NOT let failure keep us down – we brush it off and try again with renewed dedication the next day. •We are team players, always seeking opportunities to go above and beyond our job description to help our colleagues and partners. We aim to create a positive, fun environment where we are proud to be ourselves. We do NOT work in silos, but instead play to each other’s strengths and cover each other’s blind spots. •We care about community because to us, this work is personal. It’s for our families, our neighbors, our children, our friends. We are all here because we want our work to matter – to have some higher purpose – and we want to surround ourselves with others who desire the same. It’s NOT just a paycheck, it’s a purpose. Core Job Responsibilities Strategy, Vision, and Leadership: •Advise the President &amp; CEO and other members of senior leadership on financial planning, budgeting, cash flow, investment priorities, and policy matters. •Serve as the management liaison to the board and audit committee; effectively communicate and present critical financial matters at select board of directors and committee meetings. •Contribute to the development of UWSHR’s strategic goals and objectives •Maintain continuous lines of communication, keeping the President &amp; CEO informed of all critical issues and implement financial policies, procedures, and controls to safeguard the organization’s assets and ensure accurate financial reporting. Financial Management: •Develop and implement financial policies, procedures, and controls to safeguard UWSHR assets and ensure accurate financial reporting. •Prepare and analyze financial statements, including balance sheets, income statements, and cash flow statements, to provide timely and accurate information to management and the Board of Directors. •Monitor financial performance, identify areas of concern or improvement, and recommend corrective actions to ensure the financial stability and growth of the organization. •Understand key metrics that influence operational planning. Budgeting and Forecasting: •In conjunction with the Controller, collaborate with department heads to develop and manage the annual budgeting process, ensuring alignment with strategic objectives and financial targets. •Prepare regular financial forecasts and projections, monitoring actual performance against budgeted expectations and identifying variances for further analysis. •Provide guidance and support to department heads in monitoring and controlling their budgets,offering insights and recommendations as needed and requested. •Provide financial analysis and support to the leadership team, including financial modeling,profitability analysis, and scenario planning. •Articulate potential risks and their financial implications to help in creating more robust operational strategies. •Demonstrate sound financial acumen through resource allocation based on strategic priorities and budgetary constraints. Cash Flow Management: •Manage cash flow, including monitoring and forecasting cash needs, optimizing investment strategies, and overseeing accounts payable and accounts receivable processes. •Establish and maintain relationships with financial institutions and manage banking activities. Compliance and Audit: •Ensure compliance with all applicable financial regulations, laws, and reporting requirements. •Coordinate and manage external audits, tax filings, and other financial reviews as necessary. Team Development/Leadership: •Oversee, direct, and organize the work of the finance department. •Promote a culture of high performance and continuous improvement that values learning and a commitment to quality. •Ensure staff receive timely and appropriate training and development. •Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and recommend salary adjustments. •Mentor and develop staff using a supportive and collaborative approach: assign accountabilities;set objectives; establish priorities; and monitor and evaluate results. •Present complex financial information in an understandable way to stakeholders at all levels. Other duties as assigned Key Skills Requirements •Bachelor’s degree in finance or accounting mandatory •CPA license preferred •Proficiency with QuickBooks, Microsoft Excel, and cloud-based software (i.e., SharePoint) •Experience with CRM software preferred •Minimum of 5 years’ experience in a senior management role, ideally with both external audit and in-house financial management experience •Experience either as an employee or board member of a nonprofit organization; must be intimately familiar with nonprofit finance and accounting regulations •Proven track record of success facilitating progressive organizational change and development within a growing organization •Minimum 5 years of supervisory experience •Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills •Strong mentoring and coaching experience to a team with diverse levels of expertise •Superior management skills; ability to influence and engage direct and indirect reports and peers •Self-reliant, good problem solver, results oriented •Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives. •Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior leadership, the board of directors, and staff •Passion for UWSHR’s missionSALARY &amp; BENEFITSThe starting salary range is $115,000-$135,000 for this position&nbsp; depending on experience.&nbsp; There is a very good benefits package.&nbsp; This is an on-site position.&nbsp;Interested? Please send your resume to <a href="mailto:jackie.gordon@uww.unitedway.org" target="_blank">jackie.gordon@uww.unitedway.org</a> We will continue accepting applications until the position is filled.

Vice President of Finance

General Description: Responsible for the overall support to the marketing department’s initiatives with the planning, executing and tracking of marketing and communication pieces such as email, event, social media, online donation campaigns or content marketing.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Assist with developing and managing blog content, video content and social media marketing&nbsp;</li><li>Responsible for photographing and shooting video for all United Way of Broward County fundraising events, volunteer events and special programs to communicate to the community.&nbsp;</li><li>Maintain United Way of Broward County’s website for content refreshes including: updating the events calendar, blog and interior pages to assist with search engine optimization.&nbsp;</li><li>Will work on marketing materials (digital and print) and marketing opportunities to support promotion of United Way of Broward County initiatives</li></ol>Other Job Duties:<ul><li>Content creation for social media platforms including, but not limited to: Facebook, Instagram, LinkedIn, Twitter</li><li>Create and develops a marketing plan, timetable and performance expectations to meet established goals</li><li>Monitor marketing efforts on our social media channels, website and email distributions, creates and prepares weekly/monthly metric reports, analyzes and interprets data&nbsp;</li><li>Create and implement email marketing campaigns (concept, template creation, content, distribution)</li><li>Proficient in digital/website platforms including, but not limited to; Hootsuite, Canva, ConstantContact, Trusted Partner or similar digital marketing software tools</li><li>Takes responsibility for other assignments as they arise in the development of marketing activities&nbsp;</li><li>Manage sensitive issues and crisis communications&nbsp;</li><li>Assist the Manager of PR/Marketing and the VP of Marketing and Communications in execution of marketing program strategies with the Board of Directors, volunteer committees, United Way of Broward County divisions and outside organizations</li><li>Coordinates planning and requests from other divisions that relate to special events, as appropriate&nbsp;</li><li>Create/seek creative opportunities to extend United Way of Broward County’s message and mission to corporations in conjunction with the development staff&nbsp;</li><li>Ensures effective and timely marketing and communications support to United Way of Broward County staff&nbsp;</li><li>Ensures communication efforts adhere to budget and brand guidelines&nbsp;</li><li>Assists in planning/implementing projects, seeing that they are brought to fruition within the allocated timeframe and budget&nbsp;</li><li>Writes and edits copy for various applications (print, presentations, ads, social media content, talking points, etc.)&nbsp;</li><li>Assures work is performed within established policies and procedures</li><li>Works in a team environment and will have close inter-department relations with multi-department managers, developing, planning and implementing events to enhance United Way of Broward County’s image</li><li>Attends United Way functions&nbsp; some which may be after hours&nbsp;</li><li>Responsible for video production requests – event videos, social media interviews/videos, etc.</li><li>Self-starter who is detailed oriented and has the ability to work in a fast paced environment while meeting all deadlines</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization’s crisis plan and response efforts&nbsp;</li></ul>Supervises:&nbsp;This position has no supervisory responsibilitiesEducation &amp; Experience:&nbsp;<ul><li>Bachelor’s Degree or equivalent, including two to three years’ experience in marketing, communications or advertising</li><li>Experience with video and photography</li><li>Superior writing skills&nbsp;</li><li>Experience and knowledge of social media posting calendar software&nbsp;</li><li>Graphic design skills a plus&nbsp;</li><li>Ability to plan and manage own work flow, priorities and results accomplishment</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Marketing Coordinator

The&nbsp;Marketing, Communication, and Connections Manager will be responsible for setting the organizational tone and voice, overseeing all copy, writing, editing and production of a variety of communication tools for multiple audiences. And will implement the strategic&nbsp;marketing plan to advance United Way of St. Lucie &amp; Okeechobee's mission and impact by developing and pitching compelling stories of organizational impact. Guided by the organization’s strategic plan, objectives, and UW Worldwide new brand direction, the&nbsp;Marketing, Communication, and Connections Manager will develop a consistent organizational voice across all external communications touchpoints. &nbsp;&nbsp;

United Way of St. Lucie & Okeechobee

Marketing, Communication, and Connections Manager

Purpose of PositionUnder the direction of the Client Services Supervisor, the Housing Specialist is a client-focused position serving English- and/or Spanish-speaking individuals in Orange County, and is primarily responsible for providing information, resources, and crises assistance to clients contacting 211OC through the helpline, email, texting, outreach events, or any other means identified by 211OC management. We are a high volume call center and the front line to providing assistance to those in need. We are looking for articulate, caring, good communicators, who are able to maintain a calm and professional demeanor, think on their feet, yet able to handle the call volume we receive from routine questions to more complex issues. We put our callers’ needs first, as we are here to serve our community.Key Duties and Responsibilities<ul><li>Provide social service navigation to clients contacting our contact center at 211OC through the helpline, email, texting methods, outreach events.</li><li>Assess clients’ need and readiness for services and their current barriers to stable housing</li><li>Identify and confirm clients’ existing service connections at time of intake, including but not limited to the services clients report having contacted and the services—including assessments (i.e. Housing Assessment)—clients appear to have accessed according to HMIS</li><li>Help clients establish concrete, attainable housing stability goals and develop action plans for achieving those goals; track clients’ progress toward achieving their housing stability goals, adjusting action plans as needed to overcome barriers</li><li>Connect clients to community resources tailored to their unique housing needs, strengths, and obstacles; connections may include—but are not limited to—referrals, “warm” hand-offs between clients and partner organizations, and direct enrollment in services, when applicable</li><li>Continuously assess clients’ interest in following and capacity to follow their action plans; refer clients with low interest to lower-level services; connect clients with low capacity to higher-level services</li><li>Follow clients throughout their action plans until one of the following conditions is met: 1) stable permanent housing is achieved, 2) lower interest level results in a referral to lower-level services, or 3) service limitations or unavailability have resulted in an impassable barrier to stable permanent housing; consult with organizational leadership before terminating a client case due to impassable barrier</li><li>Maintain accurate records on all clients, meeting the deadline and thoroughness standards established by your department in HMIS and 211OC’s Information &amp; Referral Database.</li><li>Directly provide clients—or connect them to—appropriate and relevant information, education, and training on diversion, prevention, and housing services, renters’ and landlords’ rights and responsibilities, and other topics that would assist them in remaining or becoming housed</li><li>For clients identified as needing wraparound support from multiple community organizations, plan, coordinate, and manage the provision of wraparound services department</li><li>Serve as liaison between partner organizations’ outreach workers and their clients when the clients contact the helpline requesting updates</li><li>Advocate for clients with housing providers when clients run into barriers</li><li>Meet or exceed all efficiency, deadline, accuracy, and compliance standards established by HUD and/or your</li><li>Learn and develop expert working knowledge of our resource database and its management software.</li><li>Active listening, with ability to assess clients’ stated and unstated needs during interactions.</li><li>Educate clients on available services/resources and ensure client eligibility and support.</li><li>Empower clients to choose the services they feel are most appropriate for their situations by discussing the options and needs assessed.</li><li>Deescalate clients if upset and intervene during crises and/or situations of abuse.</li><li>Troubleshoot services and their availability utilizing expert knowledge and navigation of the 211OC resource database and through teamwork with other I&amp;R Specialists in the Dept.</li><li>Be an advocate and assist clients in problem-solving when no services are available which can meet their needs.</li><li>Perform thorough intakes on clients and accurately report data.</li><li>Follow-up with clients and close the loop to ensure they received needed services. Track this information on service provision in Orange County.</li><li>Other duties as assigned.</li></ul>Core CompetenciesAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; remains open to others' ideas and tries new things.Oral Communication&nbsp;- Speaks clearly; listens and obtains clarification; responds well to questions; participates in meetings.Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.Job Requirements /Technical Knowledge<ul><li>High School Diploma or BA/BS Degree in the Human Service Field</li><li>Prior experience providing information and referral services or related experience in the human service field is desirable</li><li>Must be Bilingual (English and Spanish– verbal and written)</li><li>One year of experience working directly with individuals and families in crisis from the community</li></ul>Compensation<ul><li>$21.00 per Hour. Competitive benefits.</li></ul>Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 10 pounds.Send Resumes To:<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>

Orange County United Way

Housing Intake Specialist

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Community Navigator Reporting To: Senior Manager, Community Programs 

 Department: Hate Crime, 211 OC Initiative Position: Full-time/Non-EXEMPT 

 
Purpose of Position 
Under the supervision of the Senior Manager of Community Programs, the Community Navigator is responsible 
for assisting the needs of people contacting 211OC (Call Center, text, email, and collaboration with partner 
agencies), including intake and assessment, filing CA vs Hate and Orange County Hate Crime/Incident reports 
connecting to needed resources, and conducting follow-ups to ensure appropriate connections/warm handoffs 
are made. 
 
Key Duties and Responsibilities 

 • Provide care coordination and navigation services (including needs assessment, intake, eligibility 
matching, warm connections, coordination with service agencies, and follow-up) for people contacting 
211OC 

 • Accept direct referrals/warm handoffs from community partners and telephone transfers to the 211 OC 
Hate Crime/Incident reporting line and through the CA vs Hate referral system, CS Cares 

 • Accept referrals through the CA vs Hate referral system, CS Cares 
 • Assess and determine eligibility for a hate crime/hate incident/hate activity 
 • Assist with filing CA vs Hate and Orange County Hate Crime/Incident Reports 
 • Assist with overflow calls for the CA vs Hate hotline, when needed 
 • Set follow-ups with the people contacting 211OC and direct referrals/warm handoffs 
 • Attend partner training, meetings, and other activities as required for the program 
 • Work closely with program staff to ensure program deliverables are being met 
 • Accurately log all individual and family information within GetHelpOC Community Information Exchange 

(CIE) 
 • Assist with training and outreach meetings and events 
 • Perform other duties as assigned. 
 

Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with 
or without direct supervision; interact professionally with other employees, customers, and suppliers; work 
effectively as a team contributor on all assignments; and work independently while understanding the necessity 
for communicating and coordinating work efforts with other employees and organizations. 
 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets 
commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and 
unbiased; remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in 


meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 
interpret written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of organization. 
 
Job Requirements /Technical Knowledge 

 • 1+ years working in the health and human service field preferred 
 • 1+ years working in a customer service position preferred 
 • Ability to maintain a positive, professional, and discreet demeanor 

Compensation 
 

 • $20.91 per/hour. Competitive Benefits 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully 
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary 
position 75% of the time. The person in this position needs to occasionally move about inside the office to access 
file cabinets, records, and office machinery. Constantly operates a computer and other office productivity 
machinery, such as a calculator, copy machine, and computer printer. Occasionally ascends/descends stairs, and 
constantly positions self to maintain computers in the office, including under the desks. The person in this position 
frequently communicates with coworkers and customers who have inquiries about our business operations and 
the community we service; therefore, the person must be able to exchange accurate information. The employee 
must occasionally lift and/or move up to 10 pounds. 
 
Send Resumes To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Community Navigator

Summary of Job:&nbsp; This position is responsible for supporting the community impact programs and collective impact initiatives of Capital Area United Way (CAUW).&nbsp; This position will provide administrative support to the department while working with internal programs, supporting volunteers, community partners and stakeholders.&nbsp; This position is an active and vital member of the Community Impact Team.&nbsp;Reporting Relationships: &nbsp; Employee reports to the Senior Director of Community Impact&nbsp;&nbsp;&nbsp;Work Schedule:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monday through Thursday: 8:00am to 5:00pm&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Friday 8am till NoonMust be able to work a flexible schedule, which may include early mornings, evenings, and weekendsOther Key Relationships: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; External: Community Partners, Volunteers,&nbsp;Donors/Stakeholders, and Non-Profits&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Internal: All CAUW Staff especially those on the Community Impact teamSkills and Qualifications:<ul><li>Bachelor’s Degree or Associate Degree from an accredited college or university, preferred</li><li>2 to 4 years of experience in the non-profit business sector, preferred</li><li>Possess excellent analytical, organizational, interpersonal and communication skills, both written and verbal</li><li>Ability to prioritize work, handle multiple tasks, and follow-up to ensure responsibilities are fulfilled.</li><li>Proven experience in database and spreadsheet analysis required.</li><li>Proficient knowledge of computers and experience utilizing Microsoft Office applications (examples: Outlook, Word, Excel, Access, PowerPoint, Sophia, and ANDAR)</li><li>Must have a valid driver’s license and automobile insurance. Both need to be maintained.</li></ul>Essential Job Functions: through employee’s own efforts:<ul><li>Organized, strong interpersonal skills, written/oral communication skills and primarily provides administrative support to department staff.</li><li>Effectively works to coordinate all aspects of CAUW community impact work and by working with internal programs, volunteers, community partners and stakeholders.</li><li>Provides support and represents CAUW at cross-functional events to develop &nbsp;relationships within the 10-parishes we serve.</li><li>Must possess excellent analytical, organizational, interpersonal and communication skills, both written and verbal</li><li>Attend Community meetings, training and workshops</li><li>Coordinate and maintain the Speakers Bureau schedule and all documentation</li><li>Serves on the CAUW team in answering the phone and directing the caller to the proper staff member, 211 or taking a message</li><li>Purchase inventory &amp; supplies for programs</li><li>Collaborate, disseminate marketing materials for programs.</li><li>Purchase inventory &amp; supplies for programs</li><li>Provide simple audits on internal programs.</li><li>Data collection and analysis: Become proficient in using Data Tracking software to identify, track and collect needed program data.</li><li>Create and maintain program reports including outcomes.</li><li>Ability to prioritize work, handle multiple tasks, and follow-up to ensure responsibilities are fulfilled.</li><li>Proven experience in database and spreadsheet analysis required.</li></ul>Additional Job Functions:<ul><li>Oversee progress on assigned projects.</li><li>Assist in cross-functional activities and events in support of CAUW’s mission such as fundraising events and workforce campaign presentations and activities.</li></ul>• &nbsp; Serve on ad hoc committees as required.• &nbsp; Represent CAUW’s brand in a positive manner in all aspects of personal dress, behavior, and communications.&nbsp;<ul><li>Liaison between departments to keep team informed and on track to meet deadlines.</li><li>Strives to evaluate and implement continuous improvement to processes, while maintaining quality throughout the organization.</li><li>Travel both by car and air could be necessary from time to time.&nbsp;</li><li>Assist with policy analysis and advocacy efforts as needed.</li><li>Assist with CI product development as needed.</li><li>Assist in recruitment of volunteers and interns as needed.</li><li>Collect and verify contractual staff hours, timesheets, etc.</li><li>Facilitate Outreach to the communities we serve.</li><li>Represent CAUW at community meetings, training courses and workshops as required.</li><li>Serve as a CI contact, when needed.</li><li>Assist with focus area grants and programming.</li><li>Remain knowledgeable of community trends, needs, and gaps.</li><li>Participate in planning and any execution of awareness days, events, and community awareness activities.</li><li>Provide support with other CI initiatives and events as needed.</li><li>Perform other duties and responsibilities as directed.</li></ul>Competencies:<ul><li>Strategic Community Collaborator: engage diverse stakeholders to assess community needs accurately and effectively with credibility, authenticity and humility that strategically guides CAUW to contribute to the community’s priorities. Knowledge of outcomes, our community, and the mission of CAUW.</li><li>Effective and Engaging Communicator: effective and passionate communicator with ability to articulate the CAUW message in a way that inspires others to act in service to the organization and community.</li><li>Critical Thinking, Analytical, &nbsp;and Creative Problem Solving: ability to address and manage complex issues to achieve desired results including ability to gather, interpret and use relevant data to drive strategy development, make decisions and drive for results. Project Management</li><li>Planning and Implementation leads with confidence and provides leadership in &nbsp;coordination and by taking the initiative in planning and developing initiatives within impact areas to achieve results that drive collective community outcomes. Proven Presentations Skills. A true Team Player</li><li>Embracing and Managing Change: champion and facilitate change to ensure long-term community sustainability by adapting successfully to changing needs while maintaining positive relationships with all constituents, internal and external.</li><li>Strategic Thinking and Planning – Ability to think long-term, tying together the current operations with a more long-term focus.</li></ul>General Physical Requirements:<ul><li>Sedentary Work:&nbsp; Employee is required to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.&nbsp; Sedentary work involves sitting most of the time.&nbsp; Walking and standing are required only occasionally, and all other sedentary criteria are met.</li><li>Physical Activities:<ul><li>Fingering:&nbsp; Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.</li><li>Talking:&nbsp; Expressing or exchanging ideas by means of the spoken word.&nbsp; Activities must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.</li><li>Hearing:&nbsp; Perceiving the nature of sounds at normal speaking levels or without correction.&nbsp; Ability to receive detailed information through oral communication and make fine discriminations in sound.</li></ul></li><li>Visual Acuity:&nbsp; Employee is required to have close visual acuity to perform an activity such as:&nbsp; preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or expansive reading.</li><li>Working Conditions:&nbsp; Employee is subject to both inside and outside environmental conditions.&nbsp; Employees must drive to and report to various locations to perform work.&nbsp; Some non-standard work hours and weekends are required.</li></ul>

Capital Area United Way

Community Impact Coordinator

Summary of Job:&nbsp; The Communications and Marketing Manager collaborates on many projects cross-departmentally, creates engaging content, and is key to spreading the word about Capital Area United Way (CAUW) significant impact in our community. The focus of this position is on creating and/or assisting with curating engaging marketing content that supports strategies to increase fundraising, increasing our reach/engagement, and staying relevant with the ever-changing digital landscape.&nbsp;Reporting Relationships:&nbsp; Employee reports to the Director of Communications and Marketing. This position does not manage any direct reports.&nbsp;Other Key Relationships:External:&nbsp; Community volunteers, funders, grantees, local nonprofits, local leaders, faith-based groups, state and local government agencies, public, and private partnersInternal:&nbsp; President and CEO, Senior Vice President of Impact and Operations, Community Impact staff, Resource Development staff, and Finance staff.Essential Job Functions:&nbsp;<ul><li>Social Media, Digital and Graphic Design –&nbsp;<ul><li>Assists in maintaining, updating and expanding the United Way website, social networking efforts, and e-communications.</li><li>With the Director of Communications, develop and implement annual social media plan which enhances CAUW’s brand and increases our reach and engagement.&nbsp;</li><li>Designs various marketing materials in house and is able to work with outsourced designers as needed.</li></ul></li><li>Communications and Marketing -&nbsp;<ul><li>Works with other departments to coordinate and execute our donor thank-you process.</li><li>Participates in the execution of the communications and marketing plan</li><li>Develop storytelling content for blog, newsletter, video, social media, and workplace giving campaign collateral, in collaboration with other CAUW team members.&nbsp;</li><li>Responsible for/assists with the production of United Way events.</li><li>Assists with copywriting, proofing, design and production of communication pieces that supports our organizational, campaign, program, and marketing efforts.&nbsp;</li><li>Assists with the development of organizational brand guidelines in coordination with United Way Worldwide standards.</li><li>Assists in the creation and distribution of communication pieces (press releases, advisories, e-communications, etc.) as directed.</li><li>Participate in cross-functional activities in support of organizational goals.</li><li>Performs other duties and responsibilities as required under the direction of supervisor.</li><li>Strives to evaluate and implement continuous improvement to work processes while maintaining quality throughout the organization.</li></ul></li></ul>Additional Job Functions:&nbsp; Although not Essential Job Functions, employee may also be responsible for the following from time to time:<ul><li>Oversee progress on assigned projects.</li><li>Perform other duties as assigned.</li><li>Assist other departments in major projects, such as fundraising events, grant review, and workforce campaign presentations and activities.</li></ul>Competencies:To perform the job successfully, the employee should demonstrate the following competencies to perform the essential functions of this position:<ul><li>Strategic Community Collaborator: engage diverse stakeholders to assess community needs accurately and effectively with credibility, authenticity and humility that strategically guides CAUW to contribute to the community’s priorities</li><li>Effective and Engaging Communicator: effective and passionate communicator with ability to articulate the CAUW message in a way that inspires others to act in service to the organization and community.</li><li>Critical Thinking and Creative Problem Solving: ability to address and manage complex issues to achieve desired results including ability to gather, interpret and use relevant data to drive strategy development, make decisions and drive for results.</li><li>Planning and Implementation be a leader and take initiative in planning and developing initiatives within impact areas to achieve results that drive collective community outcomes</li><li>Embracing and Managing Change: champion and facilitate change to ensure long-term community sustainability by adapting successfully to changing needs while maintaining positive relationships with all constituents, internal and external.</li><li>Strategic Thinking and Planning – Ability to think long-term, tying together the current operations with a more long-term focus.</li></ul>Preferred Education and Experience:<ul><li>Bachelor’s degree in marketing, Communications, Journalism, Public Relations or related field.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Minimum three years’ experience in marketing, communications or related field.&nbsp;</li><li>Experience with AP Style writing and editing, graphic design, photography, computer proficiency, website management, and social media experience preferred.</li><li>Knowledge of ADOBE InDesign, Illustrator and Photoshop required. Knowledge of html code and web maintenance a plus.</li><li>Excellent written and verbal communications; strong organizational skills; ability to meet demanding deadlines; ability to work within budgets; ability to handle multiple projects with ease; work independently and in a group; self-starter; computer proficiency; ability to resourcefully collect information and compile findings; supervisory skills.</li></ul>General Physical Requirements:<ul><li>Sedentary Work:&nbsp; Employee needs the ability to perform the full range of sedentary work which requires the ability to lift 25 pounds at a time and to lift materials such as campaign material and event set ups.&nbsp;</li><li>Physical Activities:&nbsp;Employee needs the ability to use a computer, have good problem-solving skills, communication skills, interpersonal skills, good motivator, flexible, team player and patience.</li><li>Transportation: Employee is required to have a valid driver’s license, current automobile insurance and access to reliable transportation.</li><li>Work Hours: Employee must have the ability to work some early mornings, evenings and weekends as required by the campaign and/or event.&nbsp;</li></ul>

Communications and Marketing Manager 

United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development, and strengthening of partnerships/collaborations, convening, resource mobilization and investment as well as backbone and engagement strategies and activities. We bring together the voices, the expertise, and the resources to define, articulate, and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.<h2>POSITION</h2>The role of the Program Manager, WayPoint Initiative is to manage the staff and operations of all UWBG WayPoint Centers in Lexington and surrounding counties.UWBG WayPoint Centers are sites located in and around the neighborhoods they exist to serve and provide a multitude of services including, but not limited to, financial stability education, free income tax preparation, and other basic needs and financial programming related to empowering families and helping youth to succeed. The Program Manager, WayPoint Initiative directly supervises all WayPoint Coordinators, and work study students. The Program Managerreports directly to the Director of Community Impact.<h2>ESSENTIAL FUNCTIONS:</h2><ul><li>Managing and motivating a team of community impact professionals across several sites.&nbsp;</li><li>Training and scheduling program staff and volunteers.&nbsp;</li><li>Communicating job expectations and conducting performance evaluations twice per year.&nbsp;</li><li>Work with staff to schedule daily/weekly/monthly programs and events for each WayPoint Center.</li><li>Long-term planning to meet impact goals established by the Vice President, Community Impact.&nbsp;</li><li>Interacting with representatives of funding organizations including elected officials.</li><li>Scheduling and coordinating agency partner programs in each WayPoint Center.</li><li>Is frontward facing and sees him/herself as an advocate for the community.</li><li>Drives foot traffic to the center by planning and conducting awareness campaigns.</li><li>Understands and is mindful of the opportunities to expand the initiative and serve as UWBG’s representative to the community.</li><li>Acts as the second keyholder for all WayPoint Centers.</li><li>Capable of performing intake of clients providing financial coaching and connecting them to appropriate services in the event of staffing shortages.</li><li>Collaborates with the UWBG 2‐1‐1 (24/7 365) Health &amp; Human Services Referral line&nbsp;to coordinate cross-training of staff.</li><li>Other duties asassigned.</li></ul><h2>CORE UNITED WAY COMPETENCIES</h2><ul><li>MISSION‐FOCUSED&nbsp;‐&nbsp;A&nbsp;top&nbsp;priority&nbsp;is&nbsp;to&nbsp;create&nbsp;real&nbsp;social&nbsp;change&nbsp;that&nbsp;leads&nbsp;to&nbsp;better&nbsp;livesand healthier communities. This competency drives performance and professional&nbsp;motivations.</li><li>RELATIONSHIP ORIENTED&nbsp;‐ Understands that people come before process and is astute in cultivating and managing relationships toward a common&nbsp;goal.</li><li>COLLABORATOR ‐ Understands the roles and contributions of all sectors of the community and&nbsp;can mobilize resources (financial and human) through meaningful&nbsp;engagement.</li><li>RESULTS‐DRIVEN ‐ Dedicated to shared and measurable goals for the common good,&nbsp;creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and&nbsp;impact.</li><li>BRAND STEWARD&nbsp;‐ A steward of the brand who understands his/her role in growing and&nbsp;protecting the reputation and results of the greater&nbsp;network.</li></ul><h2>COMMUNITY IMPACT COMPETENCIES</h2><ul><li>Drive for Stakeholder&nbsp;Success</li><li>Effective&nbsp;Communication</li><li>Adaptability and Change&nbsp;Management</li><li>Cross‐Functional Capability and&nbsp;Collaboration</li></ul><h2>QUALIFICATIONS</h2><ul><li>Bachelor’s Degree or related field experience in public administration, non-profit management, and social services</li><li>2 years of supervisory&nbsp;experience, preferably among multiple sites</li><li>2 years Experience in program development, implementation, and evaluation.</li><li>Bilingual in both English and Spanish</li><li>Computer literacy, particularly in Microsoft Office</li><li>Reliable transportation is&nbsp;necessary.</li><li>Experience working with volunteers.</li><li>Extensive knowledge of local social service nonprofit organizations highly&nbsp;preferred</li><li>Budget management</li><li>Strong organizational and time‐management&nbsp;skills</li><li>Excellent oral and written communication&nbsp;skills</li><li>Strong project management skills with timely and consistent attention to follow-up</li><li>Effective problem solver and decision&nbsp;maker</li><li>Strong customer service skills and enjoys working with the&nbsp;public.</li><li>Is&nbsp;empathetic&nbsp;and&nbsp;possesses&nbsp;the&nbsp;soft&nbsp;skillsrequired&nbsp;to&nbsp;servevulnerable&nbsp;populations&nbsp;with&nbsp;dignity and&nbsp;respect.</li><li>Is flexible and willing to work occasional nights and weekends.&nbsp;</li></ul><h2>PHYSICAL REQUIREMENTS</h2>The employee is regularly required to communicate, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must have the ability to lift, carry, push, and/or pull objects weighing up to 25lbs.REQUIRED LICENSE/REGISTRATION/CERTIFICATIONSA valid Kentucky driver’s license is required as well as access to a reliable insured automobile to be used for work‐related travel in the Central Kentucky area.Within 30 days of employment, the Program Manager of WayPoint Initiative must earn the Money Management Essentials Certificate from the Association for Financial Counseling &amp; Planning Education.&nbsp;Within 60 days of employment, Program Manager of WayPoint Initiative must earn the following certificates, CPR/First aid, First Aid for Opioid Overdoes, and Mental health first aid.&nbsp;Within one year of employment, the Program Manager of WayPoint Initiative must become an accredited financial counselor through AFCPE.&nbsp;WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The primary office location for this position is Marksbury Family WayPoint Center at the Historic Palmer Pharmacy 400 E. Fifth Street, Lexington, KY. The Program Manager will be expected to travel between WayPoint Centers, and the administrative offices as needed.&nbsp;EXPECTED WORK HOURSMonday through Friday, 8:30AM-5:00PM. Must be willing to work a non-standard work schedule, including nights, weekends, and other unusual hours.PRE-EMPLOYMENT SCREENING REQUIREMENTSAny candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, and Motor Vehicle Record (MVR) review.BENEFITS Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/ADD and STD insurance; generous parental leave policy, PTO, and more. Starting salary range -$48,760-50,000/year.

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