211 Resource Navigator

ORGANIZATION OVERVIEW

About United Way Fresno and Madera Counties 

United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to advance lasting solutions and measurable change for the most urgent issues our neighbors face, particularly focusing on addressing the racial wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.

OVERVIEW OF RESPONSIBILITIES

Summary/Objective
Reporting to the Director of Impact and Resource Development, this position is responsible for providing intensive case management support, individualized coaching, and navigational support to community members and community partners, to coordinate and deliver whole person care to individuals facing significant challenges and barriers. As part of the UWFM 211 team, this position works to reduce barriers to career pathways and employment, and to promote economic security and wealth creation. 
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties & Responsibilities

• Conduct a whole person assessment to understand a unique situation, goals, and barriers.
• Assist individuals to identify strengths and community support, prioritizing the most critical barriers.
• Develop individualized plans that address identified barriers and goals.
• Utilize resource database to find resources available to execute individual plans.
• Assist individuals to access services to relevant resources and services that stabilize and improve their educational and wealth creation opportunities as well as their overall wellbeing.
• Establish and maintain effective communication with all relevant stakeholders, including clients, team members, and external partners.
• Act as a main point of contact to resource partners for caseload, addressing concerns and providing regular updates on case progress.
• Analyze complex issues and challenges within cases and care coordination system.
• Develop innovative solutions to address challenges and barriers on behalf of caseload and care coordination services.
• Collaborate with cross-functional teams to overcome obstacles and achieve desired organizational and department outcomes around care coordination and reducing the racial wealth gap.
• Continuously assess and enhance case management processes and methodologies.
• Implement best practices to optimize case management efficiency and effectiveness.
   

EDUCATION/REQUIREMENTS

Knowledge, Skills and Expertise

• Knowledge of common barriers faced by Fresno and Madera community members, specifically those from disinvested communities of color.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Empathy and the ability to build rapport with clients.
• Strong analytical, problem-solving skills and the ability to develop creative solutions.
• Cultural sensitivity and the ability to work with diverse populations.
• Familiarity with community resources and support services.
• Experience using case management software and other relevant tools.
• Proficiency in maintaining accurate records and documentation.
• Commitment to client-centered, strengths-based approaches.
• Knowledge of community programs, resources, and compliance requirements.
• Strong organizational and time-management skills.
• Leadership and decision-making abilities.
• Understanding of and commitment to the mission, vision, and goals of United Way.

Education and/or Experience

• Bachelor’s degree or equivalent experience
• A minimum 3 experience in case management, social work, or a related field.
• Combination of experience and education. 
• Current Driver’s License and verifiable automobile insurance 

UNITED WAY CORE COMPETENCIES FOR ALL STAFF
●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.