Director of Facilities and IT

ORGANIZATION OVERVIEW

About United Way Fresno and Madera Counties 

United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to advance lasting solutions and measurable change for the most urgent issues our neighbors face, particularly focusing on addressing the racial wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.

OVERVIEW OF RESPONSIBILITIES
Reporting to the Interim VP of Operations and Administration, this position is responsible for the physical and digital infrastructure at United Way, including maintenance and security of the property, management of tenants, and oversight of information technology vendors and systems. Building and parking lot are owned by United Way and include office space for United Way staff and tenants, community event spaces, and warehouse space. This position supervises the Office Manager and the Facilities Coordinator.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties & Responsibilities

• Ensure United Way’s physical property, telecommunications systems, and information technology are well-maintained and meet the needs of staff, tenants, and community members.
• Proactively ensure ongoing maintenance and security of building and parking lot. Maintain prioritized list of maintenance needs. Ensure that items are assigned and completed in a timely and cost-effective manner, and communicated to appropriate stakeholders.
• Provide oversight to community spaces and warehouse, creating and reinforcing guidelines for use so that all users can keep the spaces organized and ready for use at all times.
• Manage processes and policies related to building tenants (long term contract as well as event groups), with the goal of a fully-leased property.
• Oversee procurement and vendor relationships related to building maintenance and security as well as telecom services and information technology. Assess vendors and systems regularly to ensure alignment with UW’s needs. Regular vendors include, but are not limited to, janitorial, security, and IT support.
• Manage budget for facilities and technology equipment purchase, maintenance, and contracts. Ensure timely processing of all relevant receivables and payables.
• Maintain availability to staff for basic IT support such as troubleshooting equipment, and determining appropriate vendor for escalation as needed.
• Manage the renewal of relevant property and liability insurances; report and track claims as needed.
• Maintain good working relationship with relevant licensing and government agencies.

Supervisory Responsibility

This position will oversee two internal staff as well as external IT, security, janitorial and vendor contracts.

Physical Demands

At times, this position may include periods of extended physical activity such as walking, climbing, stooping, kneeling, and bending to inspect all aspects of the property, including technology equipment. Position at times requires the ability to lift up to approximately 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/REQUIREMENTS

Knowledge, Skills and Expertise

• Facilities management skills: ability to assess and complete basic maintenance, building, and repair tasks; knowledge of equipment, supplies, and materials used in commercial property maintenance; general understanding of plumbing, HVAC, electrical, security, etc.
• IT skills: knowledge and understanding of standard office hardware and software systems; ability to troubleshoot hardware and software; experience with software and IT support vendors; ability to support users and suggest appropriate steps for resolution.
• Ability to manage vendors, contracts, and budgets.
• Ability to exercise good judgment, manage time effectively to solve problems and take initiative, assign tasks and projects to appropriate parties, and respond appropriately to changing circumstances and priorities.
• Ability to develop and maintain relationships with multiple internal and external individuals.
• Detail-oriented with strong organizational skills.
• Strong computer skills including Microsoft Office and cloud-based systems.
• Fluency in English required, with strong written and oral communication skills.
• Ability to multitask and work under tight deadlines in a fast-paced office environment.
• Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.
• Preferred but not required is experience managing tenants within a commercial office building.
• Understanding of and commitment to the mission, vision, and goals of United Way.

Education and/or Experience

• Associate degree or equivalent from two-year college or technical school.
• A minimum of 5 years relevant facilities experience with at least 1 year IT support experience.
• Combination of experience and education.
• Supervisory experience is strongly preferred.

UNITED WAY CORE COMPETENCIES FOR ALL STAFF
●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.