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Be a part of the change!Join a team of committed, results-oriented, and successful professionals who work to support and advance United Way of St. Clair County mission;&nbsp;To mobilize the community of St. Clair County to raise funds and/or resources to meet identified human service needs with the highest level of accountability and community involvement.Director of Resource DevelopmentUnited Way of St. Clair County is seeking an energetic team player to create, negotiate and&nbsp;implement comprehensive relationship management strategies with individuals, companies and workplaces within St. Clair County.&nbsp; This position will tailor and execute initiatives and activities to achieve&nbsp;growth, retention, participation, and new revenue goals.&nbsp;She/He will be responsible for creating and executing the short- and long-term account plans for each organization to realize substantial revenue growth. This role will require the candidate to be a leader who has the demonstrated ability to build strong, mutually beneficial relationships.We are more than fundraisers. We are the game changers. We are the conveners who are bringing together our businesses, our citizens, and our institutions in a way no single organization can do alone. We are leading the fight to bridge gaps and reach our citizens who need help.OVERVIEW OF RESPONSIBILITIESResource Development &amp; Relationship&nbsp;ManagerThe Director of Resource Development will work directly with the Executive Director and lead with creative development, design, implementation and evaluation of fundraising strategies for the organization.Have direct responsibility for building strong, mutually beneficial relationships with corporate partners and individuals within St. Clair County. Work effectively with the Development Team and other departments at United Way to be able to provide appropriate support and value to partners. Leverage relationships to create additional opportunities with other organizations and individuals. The Development Director will be accountable to complete face-to-face meetings with customers and prospects in order to expand United Way influence within each organization. Maintain accurate and detailed donor and account records and to analyze the effectiveness of the plan against delivering objectives.

United Way of St. Clair County

Director of Resource Development

Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;VITA Operations ManagerClassification: Full Time Non-ExemptReports to:&nbsp;&nbsp; &nbsp;&nbsp;Senior Volunteer Engagement and VITA Program ManagerLocation:&nbsp; &nbsp; &nbsp; &nbsp; Lee, Hendry, and Glades CountiesStarting Salary:&nbsp;&nbsp; $42,000 - $45,000 DOEApplication Deadline:&nbsp; &nbsp;August 2, 2024Submit Cover Letter and Resume: <a href="mailto:MaryM@UnitedWaylee.org" target="_blank">MaryM@UnitedWaylee.org</a>ABOUT UNITED WAY OF LEE, HENDRY, and GLADES&nbsp; &nbsp;United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer-driven organization dedicated to improving the quality of life for all people in our community.&nbsp; This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral.&nbsp; UWLHG is a $20 million nonprofit social services organization, with 75+ employees in five locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.Summary:&nbsp;&nbsp;The United Way of Lee, Hendry, and Glades VITA Operations Manager is responsible for engaging with the community, recruiting volunteers, and sharing information about VITA's free tax services and financial education programs. The VITA Operations Manager fosters positive relationships with partner agencies and organizations, ensuring coordination, organization, and communication for VITA site operations. They assist in ensuring that VITA sites run efficiently, volunteers are well-supported, and taxpayers receive the assistance they need during tax season. This role requires an outgoing personality, excellent communication skills, and the ability to work effectively with diverse groups.Key responsibilities/Essential Functions:<ul><li>Operational Support: Oversee the setup and logistics for tax preparation sites, ensuring the availability of all necessary equipment and supplies. Ensure VITA sites open as scheduled and are adequately staffed and stocked. Assist as a Site Coordinator or in other capacities at tax sites when needed.</li><li>Special Events:&nbsp;Coordinate with community organizations and volunteers to schedule and promote special tax events.</li><li>Site Inspections and Documentation: Conduct periodic site visits to assess organization and taxpayer service quality.&nbsp;Ensure that all IRS procedures are followed and maintain the confidentiality of sensitive client documents. Document site activities with photos for end-of-season celebration and reporting purposes.</li><li>Volunteer Recruitment and Retention:&nbsp;Assist in the recruitment, onboarding, and training of volunteers for the VITA program. Cultivate a positive and engaging environment to maintain volunteer motivation and satisfaction. Complete the Advanced and Site Coordinator VITA training and certification (training provided).</li><li>Client Support:&nbsp;Respond to and return taxpayer calls and inquiries, including scheduling appointments and providing relevant information.</li><li>Community Engagement &amp; Outreach: Cultivate strong relationships with partner agencies, community organizations, and residents to enhance program visibility, increase participation, and extend outreach efforts to a wider audience.&nbsp;</li><li>Data Collection and Reporting: Track and report on community engagement activities, volunteer participation, and program outcomes.&nbsp;</li><li>Emergency Response: During an Emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.&nbsp;</li></ul>Other DutiesThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change with or without notice.Direct Reports – NoneRequirements and qualifications&nbsp;<ul><li>Bachelor’s degree or 2 years comparative work experience.</li><li>Positive and energetic demeanor.</li><li>Experience managing volunteers.</li><li>Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook, with the ability to learn and navigate tax preparation software.</li><li>Strong organizational skills, critical thinking, time management, and problem-solving abilities.</li><li>Strong communication skills, including written, verbal, and interpersonal communication.</li><li>Ability to work independently and in a team environment, taking initiative when needed.</li><li>Ability to handle multiple responsibilities in stressful situations.</li><li>Strong teamwork skills and the ability to work effectively with a diverse group of clients and volunteers.</li><li>Resourcefulness in problem-solving and the ability to make decisive decisions when necessary.</li><li>Willingness to adapt to changing program needs and schedules, including working evenings and Saturdays.</li><li>A genuine passion for community service and a commitment to helping low-income individuals and families access vital tax assistance.</li></ul>Physical Demands:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County.<ul><li>Licenses- Valid Florida Driver’s License that meets insurance guidelines-- as some travel to neighboring county may be required.</li></ul>Work Environment:&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.&nbsp; Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. This job operates in a professional office environment, off-site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This is a full-time position with a typical work schedule from Monday to Friday, starting at 8:00 AM and concluding at 5:00 PM. Please note that evening and weekend events may be required, particularly during training and the tax season, to accommodate the demands of job duties.United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.&nbsp;Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.&nbsp; Level II background screening will be conducted because of the nature of the position.&nbsp; Applicants may be asked to take an online skills assessment.Additional Information:UWLHG is an exceptional workplace that can provide you with:<ul><li>Opportunity to work with smart, passionate, and enthusiastic team members and volunteers</li><li>Working with diverse staff and other constituents</li><li>Culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunity to help solve the community’s toughest problems</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience</li><li>Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO</li></ul>

United Way of Lee, Hendry, Glades

VITA (Volunteer Income Tax Assistance) Operations Manager

United Way of El Paso County is committed to improving the lives and futures of all people in 

the community. We bring together expertise, funding and volunteer support to positively impact 

education, health, basic needs, and financial stability. In partnership with others, we work to 

eliminate inequities experienced by diverse populations so that all people have a safe, healthy 

home environment, achieve their educational potential, and increase their financial stability. We 

commit to building bridges across cultural, racial, religious, and economic boundaries. 

Position: Compliance Specialist 
 
Reports to: Community Resiliency Center Manager 
 
Purpose: The Compliance Specialist supports the mission of United Way of El Paso 

County (UWEPC) through the Community Resiliency Center by reviewing 
applications for assistance, verifying eligibility and approving assistance 
to address community needs as a result of the COVID-19 pandemic. The 
Compliance Specialist helps ensure all applicant’s supporting 
documentation comply with relevant regulations and policies that adhere 
to the program/service implemented. 

 
MAJOR DUTIES &amp; RESPONSIBILITIES: 

ï· Process and review applications for rental and utility assistance. 

ï· Review all documentation, forms, and certification files to validate information and make 
determinations of eligibility for assistance, ensuring compliance to the program 
procedures for eligibility requirements. 

ï· Utilize technology platforms to communicate and collect information and documentation 
as needed. 

ï· Complete review of applications in a timely and accurate manner, consistent with 
regulatory guidelines, with the need for strong time management skills. 

ï· Maintain client files and documentation according to quality assurance, grant reporting, 
and auditing standards. Ensure client file contains all required and acceptable 
documentation and verification. 

ï· Serve as liaison between Resiliency Navigator and/or applicant on additional 
documentation requests. 

ï· Support Manager with processes for payment distributions (applicable for 
eligible/approved applicants). 

ï· Assist in administrative duties for the project by maintaining reports, filing and organizing 
data. 

ï· Provide backup assistance to other Compliance Specialist(s), as needed. 

ï· Perform other duties as assigned. 
 

Community Partnerships 

ï· Maintain working knowledge of the status of programs, engagement, and initiatives to 
fully participate and provide status updates, when necessary. 

ï· Seek and maintain strong community partnerships with local service providers and 
potential supporters. 


ï· Cultivate a strong collaborative of response and engagement in the Community 
Resiliency Center by convening partners to assess community needs and strategically 
execute programs in collaboration with partners. 

ï· Participate in recurring program and strategic meetings to assist in shaping the vision of 
UWEPC Community Impact products and partnerships in relation to the Community 
Resiliency Center. 

ï· Advocate for UWEPC Community Impact products with community partners and 
stakeholders. Research new programs and services that may be relevant to the mission 
and values of UWEPC. 

ï· Develop and cultivate successful strategic business/personal relationships. 

ï· Facilitate relationships with partners for direct services to clients including reporting, and 
information-sharing. 
 

CROSS FUNCTIONAL RESPONSIBILITIES: 

Community Engagement 

ï· Work effectively with other teams at United Way to provide appropriate support and 
value to partners. Leverage relationships to create additional opportunities with other 
organizations and individuals. 

ï· Foster creative thinking and facilitate future partnerships within corporate accounts. 

ï· Attend key community events and activities as a way to promote United Way of El Paso 
County’s mission, vision and core values becoming a defined community ambassador 
for United Way, in particular as it relates to the Community Resiliency Center and 
disaster response. 

ï· Cultivate community support for United Way by maintaining contacts with local 
organizations, businesses and individuals. 


SKILLS AND COMPENTENCIES: 

Interpersonal Skills 

ï· Experience working in collaborative environments and cross functionally to achieve 
goals. 

ï· Strong project management, process improvement, or other applicable experience. 

ï· Strong analytical skills using data to support decisions. 

ï· Problem-solver and self-starter who initiates solutions; collaborates and negotiates 
effectively with team members, partners, and stakeholders. Strong ability to distill and 
communicate complex issues and concepts to others. 

ï· Personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, 
and sense of humor. 


Computer Skills 

Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel), 

Intermediate knowledge of virtual meeting platforms i.e. Zoom, GoTo Meeting, Microsoft Teams; 

Intermediate knowledge of case management software and workflow. 


Key Competencies 

ï· Cultivates 
o Equity Mindset 
o Network Mindset 
o Learning Mindset 

ï· Think Strategically 
Applies appropriate strategic logic to decisions and initiatives. Identifies efforts that will 
have the greatest strategic impact. 

ï· Promote Collaboration 
Fosters a sense of teamwork, leverages differences, and facilitates the effective 
interaction and contribution of others to achieve goals. 

ï· Engage and Inspire 
Articulates and inspires commitment to a plan of action aligned with organizational 
mission and goals. 

ï· Inspire Trust 
Gains the confidence and trust of others through principled leadership and sound 
business ethics. 

ï· Innovate 
Champions new ideas and initiatives and creates an environment that supports 
innovation. 

ï· Focus on Community 
Ensures the delivery of exceptional service and value to the communities we serve. 


Core Competencies for all UWEPC Staff 

ï· Mission Focused: Catalyze others’ commitment to the mission to create real social 
change that leads to better lives and healthier communities. This drives their 
performance and professional motivations. 

ï· Relationship-Oriented: Understands that people come before processes and is astute 
in cultivating and managing relationships toward a common goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement 

ï· Results Driven: Dedicated to shared and measurable goals for the common good: 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact 

ï· Brand Steward: Steward of the brand and understands his/her role in growing and 
protecting the reputation and results of the greater network. 


Diversity, Equity, and Inclusion (DEI) 

ï· Behaviors reflect a belief that individuals from diverse backgrounds lead to a more 
successful organization. 

ï· Educates oneself about DEI issues within the organization and community. 

ï· Demonstrates a willingness to become aware of and address one’s own implicit biases. 


ï· Deliberately works to include individuals from underrepresented backgrounds in efforts 
both internally and externally as appropriate. 

ï· Identifies and integrates the tools and resources needed to create more equitable 
environments. 
 

Qualifications--Knowledge, Education and Experience 

Associate’s degree in subjects related to office administration, business, health and human 

services, non-profit or organizational management, or social services, plus two years of work 

experience and/or an equivalent combination of education and experience related to the duties 

of the position. 

Knowledge of the non-profit sector is essential. 


Must be able to work a flexible schedule with the possibility of early morning, evening, and 

weekend work. 

Valid driver’s license, insurance and vehicle required. Bilingual Spanish, essential. 

The physical demands described here are representative of those that must be met by an 

employee. Reasonable accommodations may be made to enable individuals with disabilities to 

perform the essential functions. While performing the duties of this job the employee is regularly 

required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement 

using a keyboard is required. Specific vision abilities required by this job include long hours 

viewing a computer monitor screen and occasionally lifting up to 25 pounds. 

The above statements are intended to describe the general nature and level of work being 

performed by the individual in this position. They are not intended to be an exhaustive list of all 

duties, responsibilities, and skills required of the position. Duties, responsibilities and activities 

may change at any time with or without notice. 


Job Classification Salary: $32,000 - $35,000 

This is a full time non-exempt position with competitive Benefits (Health, Dental, Life Insurance 

and Retirement Contributions). 


The United Way of El Paso County is an equal opportunity employer. We champion diversity, 
equity, and inclusion. We take action to ensure equal opportunity and all candidates are 
considered without regard to race, color, religion, national origin, age, sex, sexual orientation, 
gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other 
legally protected status.

United Way of El Paso County

Compliance Specialist

POSITION SUMMARY&nbsp;(Hybrid, 3 days in office - Alexandria, VA)United Way Worldwide brings people together to build strong communities where everyone thrives. &nbsp;As one of the world’s largest privately funded charities, we serve 95% of the U.S. communities and 37 countries and territories. &nbsp;Our humanitarian aid supports 48 million people every year. Through United Way Worldwide, communities tackle tough challenges and work with private, public, and nonprofit partners to boost education, economic solutions, and health resources.&nbsp;United Way Worldwide seeks an energetic self-starter to serve as Director, Program Operations. This role will be responsible for managing United Way’s role as a subrecipient in the Environmental Protection Agency’s Greenhouse Gas Reduction Fund (GGRF). The successful candidate will lead United Way Worldwide’s scope of work, in the finance, data, IT and reporting areas of the program, working with the EPA and the Power Forward Communities coalition, of which United Way Worldwide is a member.&nbsp;The Director is a critical lead of United Way Worldwide’s GGRF project, including recommending strategy, coordinating timelines and communications, and representing all stakeholders including the United Way network, the Board of Trustees, and other partners. The Director will elevate issues, conflicts, and risks with the appropriate parties and work to resolve them. This role will require prior relevant experience managing grants, budgets and analysis related to environmental and energy issues, with a focus on outreach to disadvantaged communities.&nbsp;The Director will report to the VP of Community Resilience, Government Partnerships and will work collaboratively with other members of the United Way Worldwide Team, especially the finance department, as well as members of the Power Forward Coalition, the EPA and other relevant partners.&nbsp;Please note that this position is subject to government funding availability. &nbsp;Although our awards have been announced, it is important to acknowledge that funding allocations and external factors beyond our control may impact this position.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ul><li>Serve as the primary contact on United Way Worldwide’s GGRF team for all financial, data, and reporting work&nbsp;</li><li>Understand concepts of environmental and energy programs</li><li>Manage a project, including creating a charter and project plan, and following a timeline</li><li>Manage multiple project deliverables with a high level of collaboration with team members</li><li>Develop and implement program strategies</li><li>Coordinate with leadership and outside experts to review and establish systems and resources needed to ensure program effectiveness and minimize risk</li><li>Create presentations and other communications for internal and external audiences&nbsp;</li><li>Attend sessions with outside groups, policymakers and partners to understand the landscape and report back to colleagues&nbsp;</li><li>Identify resource needs, including consultants or other experts to support the work&nbsp;</li><li>Oversee staff, contractors, vendors and consultants supporting a wide range of activities for this work</li><li>Develop, track, and manage project or program budgets</li><li>Set, measure, and refine impact measures for projects and programs</li><li>Other duties as assigned&nbsp;</li></ul>JOB REQUIREMENTSMinimum requirements include:<ul><li>Bachelor’s degree, Masters preferred</li><li>10 years of finance, data, and/or reporting experience within a complex, matrixed organization in roles with advancing responsibility.</li><li>Experience working with government grants, including finance, data and reporting.&nbsp;</li><li>Knowledge, skills and abilities in Environment, Energy, Disaster Response and/or Housing.&nbsp;</li><li>Excellent verbal and written communication skills; ability to formulate compelling communications across a variety of platforms.&nbsp;</li><li>Ability to multi-task in a fast-paced environment, build relationships, and work collaboratively</li><li>Excellent project management</li><li>Proficiency in Microsoft Office Suite&nbsp;</li><li>Familiarity with the United Way network and federal policy landscape is strongly preferred</li><li>Inspirational leadership style and hands-on approach to helping team achieve business objectives.</li><li>Self-starter with ability to plan and lead projects from concept to launch with little supervision</li><li>Creativity, flexibility, and initiative to manage high volume and a wide range of management needs, requests, and opportunities.&nbsp;</li><li>Exceptional interpersonal and collaboration skills with a passion for developing and nurturing strong cross-functional relationships in a highly collaborative environment.</li><li>Understanding of best practices for data, reporting, and analytics. &nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY INFORMATION&nbsp;We have established a salary range of $130,000 to $140,000 for this position. Specific pay is determined by your experience. &nbsp;Highly recommend applicants include salary requirements.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level and be able to work onsite in Alexandria, VA:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance to budget of an assigned department, as well as the effective and efficient utilization of UWW resources (human, financial, and capital.) &nbsp; Articulates and communicates work goals and objectives, as well as expected work results. Establishes work quality standards for assigned teams in order to help ensure the attainment of departmental goals and objectives. Accepts responsibility for the outcomes achieved. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Weighs the pros and cons of available options and makes departmental decisions. Seeks input from team leaders on the potential impact of decisions on their ability to effectively achieve desired outcomes/results. Identifies and communicates departmental/organizational tactics, challenges and opportunities. Encourages risk-taking.Teamwork Collaboration -&nbsp;Builds a cohesive and diverse department. Supports and motivates others to contribute to the department. Determines the composition of teams required to accomplish departmental goals and objectives. Provides direction and clarity around goal priorities to empower work departments to be effective in collaborating to meet established departmental goals and objectives. Initiates and directs group change initiatives and serves as a change agent.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (703) 783-7860&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.&nbsp;UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLE&nbsp;We take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

United Way Worldwide

Director, Program Operations (GGRF)

POSITION SUMMARY&nbsp;(Hybrid, 3 days in office - Alexandria, VA)The Senior Associate, Donor Stewardship will be responsible for implementing strategies to foster a culture of donor-focused stewardship and relationship building throughout United Way Worldwide. You will work closely with the Development team and other colleagues to implement a systematic, yet tailored approach to stewardship and engagement activities for donors, with the goal of driving donor engagement.&nbsp;The Senior Associate, Donor Stewardship will serve as the key point of coordination of donor insights, communications, retention and stewardship.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Collaborate with team members to ensure the timely and accurate completion of routine work such as gift acknowledgements, cultivation mailings, event invitations, etc.&nbsp;</li><li>Assist Development team in developing meaningful cultivation and engagement activities for donors and prospects.&nbsp;</li><li>Ensure donors remain apprised of the positive impact that his/her investment, increasing the possibility of subsequent, significant investments.</li><li>Assist Development team with the strategy and creation of personalized written correspondence (proposals, appeals, gift acknowledgements, impact reports, etc.) for prospects and donors.&nbsp;</li><li>Field inquiries from donors about their gifts, acknowledgements, and gift documentation and demonstrate exemplary customer service in all exchanges.&nbsp; Other duties as assigned.</li></ul>JOB REQUIREMENTSMinimum requirements include:&nbsp;<ul><li>Demonstrated ability to research and access information about individual and institutional donors through online sources and personal contacts.</li><li>Excellent time management skills, with the ability to manage multiple projects simultaneously, meet deadlines, and deliver quick turnaround in an environment demanding high energy, attention to accuracy and detail, discretion, flexibility, and superior work.&nbsp;</li><li>Ability to handle sensitive information in a confidential manner and to tactfully handle stressful situations, negotiate and resolve conflicts, while observing organizational protocols.&nbsp;</li><li>A creative and resourceful problem-solver, eager to take initiative to handle requests and resolve issues quickly with minimal supervision.</li><li>Ability to work collegially in a diverse and collaborative environment and help ensure coordinated, integrated, and efficient workflow.</li><li>Demonstrated ability to deliver culturally competent services and to work effectively in cross-cultural situations.</li><li>Substantial experience writing clear, logical, persuasive communication materials for fundraising, marketing, or advocacy purposes, as reflected in a robust portfolio of newsletters, proposals, appeals, reports, briefs, etc.&nbsp;</li><li>Proficiency with Windows-based software (Word, Excel, PowerPoint); experience with Salesforce CRM a plus.&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position.&nbsp; It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.&nbsp;You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe salary range for this position is currently $75,000 to $90,000 per year.&nbsp;COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation - Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes.Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Creates consensus by involving others in the problem-solving process. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management - Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications - Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Talent Builder - Empowers people to perform. Motivates and develops staff. Encourages staff to take on challenging assignments and developmental opportunities. Aware of learning and career goals of each direct report. Effective coach (e.g., aiding staff to develop their own insights and actions) and takes advantage of coachable moments (e.g., times when people experience success, disappointment, or are trying a skill for the first time). Helps people learn the right lessons from experience. Gives employees guidance and tools needed to do the job and steps out of their way. Supports healthy balance between work and personal life. Gives credit and recognizes achievements. Gives opportunity for people to present and work.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED

Senior Associate, Donor Stewardship

POSITION SUMMARY&nbsp;(Hybrid, 3 days in office - Alexandria, VA)The Manager, Fundraising Special Projects is a trained fundraiser who will serve as the lead project manager for assigned fundraising projects at United Way Worldwide. &nbsp;The Manager will provide support and coordination of individual donor acquisition, retention and upgrade strategies in support of United Way Worldwide and the network. They will oversee a portfolio of projects, including the management of two pilot programs to support Local United Ways in diversifying the revenue for their organization as well as work in partnership with Marketing and Communications to grow individual giving through digital, social and other marketing channels.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION&nbsp;An individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;&nbsp;<ul><li>Project Management: Serve as project manager, overseeing the timely production and execution of donor-related programs and events, specifically:<ul><li>Facilitating regular meetings to support project deliverables,</li><li>Overseeing the implementation of the project work plan and helping ensure timelines are met and/or adjusted to meet goals,</li><li>Identifying and addressing challenges faced in implementing strategies,</li><li>Providing summary reports of challenges and successes each quarter on each project.</li></ul></li><li>Direct Response: Support strategies related to direct response programs, driving increased engagement and revenue for the Network, including United Way Worldwide.</li><li>Cross-Departmental Coordination: Coordinate across departments (Marketing, Communications, Finance, Impact, etc.), as appropriate to support network wide fundraising efforts, including United Way Worldwide.</li><li>Network Collaboration: work in partnership with Local United Ways to support them in their fundraising efforts.</li><li>Other duties as assigned.&nbsp;</li></ul>JOB REQUIREMENTS&nbsp;Minimum requirements include:&nbsp;&nbsp;<ul><li>Bachelor’s degree or commensurate experience.&nbsp;</li><li>Experience manipulating, analyzing, and presenting data to showcase impact</li><li>Strong written and verbal communications skills</li><li>Advanced proficiency using Microsoft Office Suite and data tools</li><li>Experience successfully managing complex cross-functional, time sensitive projects</li><li>Three years of project management, direct marketing and/or nonprofit experience in a similar role.&nbsp;&nbsp;</li><li>It is preferred that candidates have experience and/or deep understanding in the workings of a United Way (s) or a similar federated model.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.&nbsp;You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe salary range for this position is currently $75,000 to $90,000 per year. Proffered&nbsp;salaries are determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.COMPETENCIES&nbsp;An individual must be able to demonstrate the following competencies at a satisfactory level:&nbsp;Accountability/Results Orientation - Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.&nbsp;Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.&nbsp;Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.&nbsp;Relationship Management - Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system. Formulates and communicates in an ethical and politically sensitive manner.&nbsp;Communications - Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.&nbsp;Innovation/Creativity - Develops and implements new approaches to accomplish tasks that impact others in and outside of own team. Is able to reasonably "take risks.” Assists others in developing new systems, products, processes and procedures. Strives to stay current on new or emerging trends and capitalizes on them.&nbsp;ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED

Manager, Fundraising Special Projects

Why Work for United Way Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because we love what we do and we know how much our community needs us. You’ll learn from some of the best in the business and be constantly challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great while doing good, join the United Way team. Overview Reporting to the President and CEO, the Vice President of Finance serves as an integral member of the senior leadership team, responsible for the development of UWSHR’s financial management strategy and contributing to the development of the organization’s strategic goals. The Vice President of Finance will be responsible for overseeing the financial operations of the organization, ensuring accurate financial reporting, implementing and maintaining effective internal controls, and providing strategic financial guidance to the leadership team to inform operational decisions. This position requires advanced skills in financial and operational planning, resource allocation, cost estimation, revenue forecasting, and variance analysis. Competencies: •Mission-Focused: Catalyzes others’ commitment to mission to create real social change that leads to better lives and healthier communities •Relationship-Oriented: Is astute in cultivating and managing relationships toward a common goal •Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement •Results-Driven: Dedicated to shared and measurable goals for the common good; creating,resourcing, scaling, and leveraging strategies and innovations for broad investment and impact •Strength of Character: Demonstrates ability to be approachable and cooperative while also being a successful executive leader •Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network •Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction and motivation •Team-Builder: First ensures that the right people are in the right roles at the right times; fostering commitment, trust, and collaboration among multi-cultural leaders and stakeholders •Outward Turning: Understands the dynamics of local, regional, and national environments, and works on an agenda rooted in the community’s own perception of its needs and aspirations •Business Acumen: Possesses a high-level of broad business and management skills and is effective at using financial resources wisely and for the greatest impact •Network-Oriented: Values the power of networks; striving to leverage United Way’s breadth of community presence, relationships and strategy Core Values: •We are responsive to each other and to the community. We do our best to anticipate challenges and needs so we can proactively address them. We do NOT react, we respond – promptly, appropriately and thoughtfully. •We build trust by being transparent, authentic and vulnerable. We communicate openly and listen with respect and empathy. We do NOT shy away from tough conversations or backtrack on our commitments. •We are determined and steadfast in our commitment to our goals. We are persistent and tenacious and seek creative solutions to overcome obstacles. We do NOT let failure keep us down – we brush it off and try again with renewed dedication the next day. •We are team players, always seeking opportunities to go above and beyond our job description to help our colleagues and partners. We aim to create a positive, fun environment where we are proud to be ourselves. We do NOT work in silos, but instead play to each other’s strengths and cover each other’s blind spots. •We care about community because to us, this work is personal. It’s for our families, our neighbors, our children, our friends. We are all here because we want our work to matter – to have some higher purpose – and we want to surround ourselves with others who desire the same. It’s NOT just a paycheck, it’s a purpose. Core Job Responsibilities Strategy, Vision, and Leadership: •Advise the President &amp; CEO and other members of senior leadership on financial planning, budgeting, cash flow, investment priorities, and policy matters. •Serve as the management liaison to the board and audit committee; effectively communicate and present critical financial matters at select board of directors and committee meetings. •Contribute to the development of UWSHR’s strategic goals and objectives •Maintain continuous lines of communication, keeping the President &amp; CEO informed of all critical issues and implement financial policies, procedures, and controls to safeguard the organization’s assets and ensure accurate financial reporting. Financial Management: •Develop and implement financial policies, procedures, and controls to safeguard UWSHR assets and ensure accurate financial reporting. •Prepare and analyze financial statements, including balance sheets, income statements, and cash flow statements, to provide timely and accurate information to management and the Board of Directors. •Monitor financial performance, identify areas of concern or improvement, and recommend corrective actions to ensure the financial stability and growth of the organization. •Understand key metrics that influence operational planning. Budgeting and Forecasting: •In conjunction with the Controller, collaborate with department heads to develop and manage the annual budgeting process, ensuring alignment with strategic objectives and financial targets. •Prepare regular financial forecasts and projections, monitoring actual performance against budgeted expectations and identifying variances for further analysis. •Provide guidance and support to department heads in monitoring and controlling their budgets,offering insights and recommendations as needed and requested. •Provide financial analysis and support to the leadership team, including financial modeling,profitability analysis, and scenario planning. •Articulate potential risks and their financial implications to help in creating more robust operational strategies. •Demonstrate sound financial acumen through resource allocation based on strategic priorities and budgetary constraints. Cash Flow Management: •Manage cash flow, including monitoring and forecasting cash needs, optimizing investment strategies, and overseeing accounts payable and accounts receivable processes. •Establish and maintain relationships with financial institutions and manage banking activities. Compliance and Audit: •Ensure compliance with all applicable financial regulations, laws, and reporting requirements. •Coordinate and manage external audits, tax filings, and other financial reviews as necessary. Team Development/Leadership: •Oversee, direct, and organize the work of the finance department. •Promote a culture of high performance and continuous improvement that values learning and a commitment to quality. •Ensure staff receive timely and appropriate training and development. •Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and recommend salary adjustments. •Mentor and develop staff using a supportive and collaborative approach: assign accountabilities;set objectives; establish priorities; and monitor and evaluate results. •Present complex financial information in an understandable way to stakeholders at all levels. Other duties as assigned Key Skills Requirements •Bachelor’s degree in finance or accounting mandatory •CPA license preferred •Proficiency with QuickBooks, Microsoft Excel, and cloud-based software (i.e., SharePoint) •Experience with CRM software preferred •Minimum of 5 years’ experience in a senior management role, ideally with both external audit and in-house financial management experience •Experience either as an employee or board member of a nonprofit organization; must be intimately familiar with nonprofit finance and accounting regulations •Proven track record of success facilitating progressive organizational change and development within a growing organization •Minimum 5 years of supervisory experience •Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills •Strong mentoring and coaching experience to a team with diverse levels of expertise •Superior management skills; ability to influence and engage direct and indirect reports and peers •Self-reliant, good problem solver, results oriented •Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives. •Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior leadership, the board of directors, and staff •Passion for UWSHR’s missionSALARY &amp; BENEFITSThe starting salary range is $115,000-$135,000 for this position&nbsp; depending on experience.&nbsp; There is a very good benefits package.&nbsp; This is an on-site position.&nbsp;Interested? Please send your resume to <a href="mailto:jackie.gordon@uww.unitedway.org" target="_blank">jackie.gordon@uww.unitedway.org</a> We will continue accepting applications until the position is filled.

Vice President of Finance

General Description: Responsible for the overall support to the marketing department’s initiatives with the planning, executing and tracking of marketing and communication pieces such as email, event, social media, online donation campaigns or content marketing.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Assist with developing and managing blog content, video content and social media marketing&nbsp;</li><li>Responsible for photographing and shooting video for all United Way of Broward County fundraising events, volunteer events and special programs to communicate to the community.&nbsp;</li><li>Maintain United Way of Broward County’s website for content refreshes including: updating the events calendar, blog and interior pages to assist with search engine optimization.&nbsp;</li><li>Will work on marketing materials (digital and print) and marketing opportunities to support promotion of United Way of Broward County initiatives</li></ol>Other Job Duties:<ul><li>Content creation for social media platforms including, but not limited to: Facebook, Instagram, LinkedIn, Twitter</li><li>Create and develops a marketing plan, timetable and performance expectations to meet established goals</li><li>Monitor marketing efforts on our social media channels, website and email distributions, creates and prepares weekly/monthly metric reports, analyzes and interprets data&nbsp;</li><li>Create and implement email marketing campaigns (concept, template creation, content, distribution)</li><li>Proficient in digital/website platforms including, but not limited to; Hootsuite, Canva, ConstantContact, Trusted Partner or similar digital marketing software tools</li><li>Takes responsibility for other assignments as they arise in the development of marketing activities&nbsp;</li><li>Manage sensitive issues and crisis communications&nbsp;</li><li>Assist the Manager of PR/Marketing and the VP of Marketing and Communications in execution of marketing program strategies with the Board of Directors, volunteer committees, United Way of Broward County divisions and outside organizations</li><li>Coordinates planning and requests from other divisions that relate to special events, as appropriate&nbsp;</li><li>Create/seek creative opportunities to extend United Way of Broward County’s message and mission to corporations in conjunction with the development staff&nbsp;</li><li>Ensures effective and timely marketing and communications support to United Way of Broward County staff&nbsp;</li><li>Ensures communication efforts adhere to budget and brand guidelines&nbsp;</li><li>Assists in planning/implementing projects, seeing that they are brought to fruition within the allocated timeframe and budget&nbsp;</li><li>Writes and edits copy for various applications (print, presentations, ads, social media content, talking points, etc.)&nbsp;</li><li>Assures work is performed within established policies and procedures</li><li>Works in a team environment and will have close inter-department relations with multi-department managers, developing, planning and implementing events to enhance United Way of Broward County’s image</li><li>Attends United Way functions&nbsp; some which may be after hours&nbsp;</li><li>Responsible for video production requests – event videos, social media interviews/videos, etc.</li><li>Self-starter who is detailed oriented and has the ability to work in a fast paced environment while meeting all deadlines</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization’s crisis plan and response efforts&nbsp;</li></ul>Supervises:&nbsp;This position has no supervisory responsibilitiesEducation &amp; Experience:&nbsp;<ul><li>Bachelor’s Degree or equivalent, including two to three years’ experience in marketing, communications or advertising</li><li>Experience with video and photography</li><li>Superior writing skills&nbsp;</li><li>Experience and knowledge of social media posting calendar software&nbsp;</li><li>Graphic design skills a plus&nbsp;</li><li>Ability to plan and manage own work flow, priorities and results accomplishment</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Marketing Coordinator

The&nbsp;Marketing, Communication, and Connections Manager will be responsible for setting the organizational tone and voice, overseeing all copy, writing, editing and production of a variety of communication tools for multiple audiences. And will implement the strategic&nbsp;marketing plan to advance United Way of St. Lucie &amp; Okeechobee's mission and impact by developing and pitching compelling stories of organizational impact. Guided by the organization’s strategic plan, objectives, and UW Worldwide new brand direction, the&nbsp;Marketing, Communication, and Connections Manager will develop a consistent organizational voice across all external communications touchpoints. &nbsp;&nbsp;

United Way of St. Lucie & Okeechobee

Marketing, Communication, and Connections Manager

Purpose of PositionUnder the direction of the Client Services Supervisor, the Housing Specialist is a client-focused position serving English- and/or Spanish-speaking individuals in Orange County, and is primarily responsible for providing information, resources, and crises assistance to clients contacting 211OC through the helpline, email, texting, outreach events, or any other means identified by 211OC management. We are a high volume call center and the front line to providing assistance to those in need. We are looking for articulate, caring, good communicators, who are able to maintain a calm and professional demeanor, think on their feet, yet able to handle the call volume we receive from routine questions to more complex issues. We put our callers’ needs first, as we are here to serve our community.Key Duties and Responsibilities<ul><li>Provide social service navigation to clients contacting our contact center at 211OC through the helpline, email, texting methods, outreach events.</li><li>Assess clients’ need and readiness for services and their current barriers to stable housing</li><li>Identify and confirm clients’ existing service connections at time of intake, including but not limited to the services clients report having contacted and the services—including assessments (i.e. Housing Assessment)—clients appear to have accessed according to HMIS</li><li>Help clients establish concrete, attainable housing stability goals and develop action plans for achieving those goals; track clients’ progress toward achieving their housing stability goals, adjusting action plans as needed to overcome barriers</li><li>Connect clients to community resources tailored to their unique housing needs, strengths, and obstacles; connections may include—but are not limited to—referrals, “warm” hand-offs between clients and partner organizations, and direct enrollment in services, when applicable</li><li>Continuously assess clients’ interest in following and capacity to follow their action plans; refer clients with low interest to lower-level services; connect clients with low capacity to higher-level services</li><li>Follow clients throughout their action plans until one of the following conditions is met: 1) stable permanent housing is achieved, 2) lower interest level results in a referral to lower-level services, or 3) service limitations or unavailability have resulted in an impassable barrier to stable permanent housing; consult with organizational leadership before terminating a client case due to impassable barrier</li><li>Maintain accurate records on all clients, meeting the deadline and thoroughness standards established by your department in HMIS and 211OC’s Information &amp; Referral Database.</li><li>Directly provide clients—or connect them to—appropriate and relevant information, education, and training on diversion, prevention, and housing services, renters’ and landlords’ rights and responsibilities, and other topics that would assist them in remaining or becoming housed</li><li>For clients identified as needing wraparound support from multiple community organizations, plan, coordinate, and manage the provision of wraparound services department</li><li>Serve as liaison between partner organizations’ outreach workers and their clients when the clients contact the helpline requesting updates</li><li>Advocate for clients with housing providers when clients run into barriers</li><li>Meet or exceed all efficiency, deadline, accuracy, and compliance standards established by HUD and/or your</li><li>Learn and develop expert working knowledge of our resource database and its management software.</li><li>Active listening, with ability to assess clients’ stated and unstated needs during interactions.</li><li>Educate clients on available services/resources and ensure client eligibility and support.</li><li>Empower clients to choose the services they feel are most appropriate for their situations by discussing the options and needs assessed.</li><li>Deescalate clients if upset and intervene during crises and/or situations of abuse.</li><li>Troubleshoot services and their availability utilizing expert knowledge and navigation of the 211OC resource database and through teamwork with other I&amp;R Specialists in the Dept.</li><li>Be an advocate and assist clients in problem-solving when no services are available which can meet their needs.</li><li>Perform thorough intakes on clients and accurately report data.</li><li>Follow-up with clients and close the loop to ensure they received needed services. Track this information on service provision in Orange County.</li><li>Other duties as assigned.</li></ul>Core CompetenciesAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; remains open to others' ideas and tries new things.Oral Communication&nbsp;- Speaks clearly; listens and obtains clarification; responds well to questions; participates in meetings.Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.Job Requirements /Technical Knowledge<ul><li>High School Diploma or BA/BS Degree in the Human Service Field</li><li>Prior experience providing information and referral services or related experience in the human service field is desirable</li><li>Must be Bilingual (English and Spanish– verbal and written)</li><li>One year of experience working directly with individuals and families in crisis from the community</li></ul>Compensation<ul><li>$21.00 per Hour. Competitive benefits.</li></ul>Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 10 pounds.Send Resumes To:<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>

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