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If you excel at organizing information, connecting people to resources, and keeping multiple moving parts on track, the Intake and Triage Coordinator role with United Way of Asheville and Buncombe County (UWABC) and the Buncombe County Long-Term Recovery Group (BCLTRG) is where you want to be. &nbsp; The Intake and Triage Coordinator for the BCLTRG plays a critical role for disaster recovery referrals, ensuring individuals and families impacted by Hurricane Helene are quickly matched with the right services and support.The&nbsp;<a href="http://buncombeltrg.org" target="_blank">BCLTRG&nbsp;</a>is a collaborative network of nonprofits, faith-based organizations, government agencies, and community partners working together to support equitable, coordinated disaster recovery following Hurricane Helene. Operating through a committee-led structure, the BCLTRG aligns resources, shares information, and streamlines services to ensure that individuals and families across Buncombe County, particularly those most impacted, can access the support they need to rebuild and recover.&nbsp;This position is a grant-funded position through December 2026 with the hope to extend past this date based on available funding. The goal for the BCLTRG is for it to become an independent non-profit organization. This position would, in the future, transition to direct employment with the BCLTRG.As the Intake and Triage Coordinator, you serve as the first point of contact for individuals and families impacted by disasters seeking assistance. This role is responsible for gathering essential client information, conducting preliminary needs assessments, verifying eligibility, and assigning cases to Disaster Case Management Agencies based on needs and organizational capacity. The Coordinator ensures timely, compassionate, and efficient service delivery, contributing to the organization’s goal of helping survivors recover and rebuild their lives. In cases where there is no available match with a partner agency, the Coordinator may also provide short-term or limited disaster case management directly to ensure continuity of support.KEY RESPONSIBILITIES&nbsp;Client Engagement &amp; Triage<ul><li>Receive incoming referrals from the case management platform.</li><li>Regular engagement at partner agencies to support in-person walk-in clients.</li><li>Enter accurate and complete information into the case management platform.</li><li>Screen for eligibility based on program criteria.</li><li>Review, prioritize, and assign cases to partner agencies based on demographics, location, and nature of needs.</li><li>Ensure culturally competent and trauma-informed interactions with all clients.</li><li>Help identify and address access barriers for individuals who may be underrepresented or face systemic challenges in receiving assistance.</li><li>Ensure automated communication systems are functioning properly to notify clients of referral status, next steps, or ineligibility, and intervene when clarification or follow-up is needed.</li><li>Provide temporary disaster case management in situations where immediate support is needed and a partner agency is not available, including needs assessments, recovery planning, and connection to financial assistance and community resources.</li></ul>Cross-Agency Coordination<ul><li>Maintain strong communication with Disaster Case Management Lead, committee chairs, and partner agencies.</li><li>Collaborate with the Case Management Lead to support onboarding and consistent triage practices across partner agencies.</li><li>Monitor agency capacity to ensure referrals align with available resources, and proactively adjust triage assignments in coordination with partner organizations.</li><li>Provide occasional backup or cross-coverage support to the Disaster Case Management Lead as needed, especially during high-volume intake periods.</li><li>Help facilitate regular case assignment reviews to ensure balance across agencies and surface systemic gaps in capacity or services.</li><li>Flag situations where no agency is available for assignment and initiate direct case management to bridge the gap, notifying the Disaster Case Management Lead and supporting timely follow-up.</li></ul>Data Systems &amp; Reporting<ul><li>Utilize the coordinated technology platform to track and maintain intake and triage statistics for program evaluation.</li><li>Provide regular updates on intake trends, urgent cases, and unmet needs.</li><li>Ensure compliance with data privacy regulations (e.g., HIPAA, local confidentiality requirements).</li><li>Support reporting requirements for funders and disaster recovery partners.</li><li>Contribute to the development of intake dashboards or reporting tools to help visualize and share trends.</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are associated with the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.Minimum Requirements<ul><li>1+ years of experience in intake, client services, or case management, ideally in a disaster recovery, social services, or crisis response setting</li><li>And an Associate's degree in social work, human services, or related field or 2 years of equivalent work experience</li><li>Strong interpersonal and active listening skills</li><li>Ability to communicate (oral and written) in Spanish</li><li>Ability to manage multiple priorities</li><li>Proficiency in data entry and case management software</li><li>Commitment to the&nbsp;<a href="https://www.unitedwayabc.org/vision-mission" target="_blank">mission and guiding principles</a> of UWABC and BCLTRG and ability to model those principles</li></ul>Technical Skills, Abilities and other Requirements<ul><li>Technical proficiency with computers, Google Workspace (Gmail, Docs, Drive, Sheets) and strong ability to learn and use a variety of other platforms (e.g.,Asana)</li><li>Strong multitasking and organizational skills</li><li>Understanding and sensitivity to diverse cultural backgrounds and needs</li><li>Commitment to trauma-informed care principles and applying them in real-world practice</li><li>Ability to communicate (oral and written), in English</li><li>Valid North Carolina Driver’s License with a driving record that meets insurance requirements</li></ul>Nice to Have<ul><li>Familiarity with disaster recovery programs, resources, and policies</li><li>Training in trauma-informed care and cultural humility</li><li>Prior experience working within a United Way or similar collaborative framework</li></ul>Work EnvironmentThe physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals who are differently abled to perform the essential functions.While performing the duties of this position, the employee is regularly required to:&nbsp;&nbsp;<ul><li>Sit, stand, walk, reach with hands and arms, talk and hear</li><li>Use finger and hand motion.</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.</li><li>Moderate level of stress caused from tight deadlines.</li><li>Moderate level of mental and/or visual fatigue and/or eyestrain may result from looking at a computer screen for extended periods of time.</li><li>Occasional work in the community at meetings.</li><li>Occasional work outside of normal business hours.</li><li>Occasional travel is required.</li><li>Moderate office noise level.</li></ul>This position is exempt from overtime regulations. Hybrid work environment: a mix of office, remote, and community settings (e.g., visiting partner sites, attending local events, and potentially attending relevant conferences and/or regional or statewide gatherings). As part of our hybrid work policy, new employees are required to work from the UWABC office a minimum of 3 days per week for the first 90 days, and then the schedule can be modified based on conversations with the supervisor.Reports To: Disaster Case Management LeadSupervises:&nbsp; 0Hours: 40/week&nbsp;Hiring Range and Benefits:&nbsp;$46,000 - $50,000 annually plus full benefits, including paid vacation, sick and personal leave; employer contributions to 401(k), 100% employer paid premiums for employee health, dental, and vision insurance and contributions for dependents to insurance benefits.&nbsp; Self-care fund, life and disability insurance, and coaching and support.&nbsp;&nbsp;&nbsp;&nbsp;United Way of Asheville and Buncombe County is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law

UWABC Office

United Way of Asheville and Buncombe County

BCLTRG Intake and Triage Coordinator (grant-funded)

POSITION SUMMARY&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA) &nbsp;We are seeking a detail-oriented Senior Accountant who will play an integral role in executing the monthly close process. The Senior Accountant will report to the Controller and will be responsible for fixed assets, pension and post-retirement accounting, monthly estimated accruals, prepaid amortization, and estimated reserves and valuations. This role will also be primarily responsible for assisting in regulatory audit and reporting compliance as required from various sources. &nbsp;&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ul><li>Ensure accurate and timely month-end close by preparing journal entries, creating and maintaining support schedules, preparing account reconciliation, and maintaining the monthly close schedule.</li><li>Manage fixed asset accounting and ensure ASC 842 lease compliance. &nbsp;</li><li>Manage the general ledger for areas of responsibility in accounting, to include prepaid amortization, monthly accruals and deferrals, valuation estimations, and support other members of the department where help is needed.</li><li>Understand and support accounting policies and internal controls.</li><li>Provide support in working with external auditors for the annual audit, including preparation and submission of PBCs, providing explanations, and follow up on action items.</li><li>Administer and maintain ERP system, work with external consultants to ensure data integrity and operational effectiveness.</li><li>Assist in the preparation of financial statements and support schedules for the audited financial statements and Form 990.&nbsp;</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTS<ul><li>Bachelor’s degree in accounting, finance or related field; CPA preferred.</li><li>Minimum 3 years of experience in accounting, non-profit preferred.</li><li>Proven knowledge of GAAP and financial reporting standards.</li><li>Strong problem-solving and analytical skills with attention to detail with focus on minimizing errors; ability to conduct research to ensure accuracy.&nbsp;</li><li>Advanced proficiency in Excel and experience with an accounting system. NetSuite experience a plus.</li><li>Self-starter willing to identify areas of process improvement and implement as practical; experience in identifying risks and issues and react timely to implement solutions.</li><li>Effective communication and interpersonal skills. Proven ability to collaborate across departments with all levels of management and colleagues, as well as external parties.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted salary range for this position is currently $84,000 to $91,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Senior Accountant - General Ledger 

POSITION SUMMARY&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA) &nbsp;The position is responsible for performing various duties associated with the donation revenue cycle, accounts receivable, billings and collection. Responsibilities include day-to-day operations as it relates to gift application all forms of receipt (checks, cash, credit cards, securities, in-kind gifts), and analysis to ensure that contributions are recognized accurately and in a timely manner. The analyst will also be responsible for issuing invoices quarterly related to the membership dues. The analyst will also conduct research and investigation for payments with incomplete information or require special handling.The analyst must be a motivated self-starter in communicating and building strong relationships with internal and external partners.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ul><li>Process donor gifts as well as complex transactions to include stock gifts, matching gifts, in-kind gifts, bequests, charitable gift annuity, and donor advisement funds.</li><li>Manage online giving and payment gateway platforms.&nbsp;</li><li>Analyze gifts and accompanying documentation to determine appropriate handling and accounting recognition.</li><li>Perform a variety of complex duties associated with gift processing, which include answering donor questions, working with financial institutions and external parties, working cross-functionally within the organization as it relates to gifts and donor terms.</li><li>Manage the membership dues invoice and collections process which include dues calculations, membership mergers management, billing schedules and payment plan adjustments, trouble shooting and overall membership support for domestic and international members. &nbsp;</li><li>Generate and analyze financial reports for revenue and aging accounts receivable to support communication with leadership and external parties.</li><li>Collaborate with the accounting and fundraising department to ensure that accurate and timely data is shared between the accounting software (NetSuite) and customer relationship management system (Salesforce).</li><li>Partner with cross function teams to support system enhancement projects, assist in gathering, analyzing, and documenting functional requirements, participate in user acceptance testing for implementations related to revenue cycle integrations and configurations. &nbsp;&nbsp;</li><li>Perform account reconciliation of the bank activity and accounts receivable to the general ledger on a monthly basis.</li><li>Other duties that present opportunities for development and growth.</li></ul>JOB REQUIREMENTS<ul><li>Bachelor’s degree in business or related field.</li><li>2 or more years of experience in Accounts Receivable with a customer base of about 1,000.</li><li>Proven knowledge of revenue accounting and reporting, and an understanding of how application of donor gifts and accounts receivable should be recorded on the general ledger. Experience with non-profit accounting preferred.</li><li>Advanced proficiency in Excel and experience with an accounting system. NetSuite experience a plusifying risks and issues and react timely to implement solutions.</li><li>Strong problem-solving and analytical skills with attention to detail with focus on minimizing errors; ability to conduct research to ensure accuracy.&nbsp;</li><li>Able to prioritize tasks and manage multiple responsibilities effectively while delivering quality outcome to stakeholder.</li><li>Outstanding communication and interpersonal skills with a customer service-oriented attitude. Works well with all levels of management and colleagues as well as outside donors, members and vendors.<ul><li>Change management experience a plus..</li></ul></li><li>Self-starter willing to identify areas of process improvement and implement as practical; experience in ident</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted salary range for this position is currently $75,000 to $80,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

Revenue Assurance Analyst

Position Title:&nbsp;&nbsp;&nbsp; Techquity Outreach &amp; Navigation Specialist (12 month LTE)Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Program Director - Connected CommunitiesLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hybrid; Some in-state travel required, primarily in Racine area.12 month grant-funded full time (40hrs/wk) LTE role through Nov. 2026.Techquity Outreach &amp; Navigation Specialists are an essential part of the United Way of Wisconsin Techquity WI team. The specialist will work directly with clients receiving loaned devices through Techquity WI, particularly in Racine County and with some additional statewide responsibilities, to help them gain digital skills, troubleshoot technical issues, and feel confident using their device to support their everyday needs for education, employment, health monitoring, and more. Spanish language skills and experience working with Spanish-speaking community members is highly desirable for this role.The role will involve identifying eligible individuals, onboarding program partners, guiding enrolled individuals through technology setup, supporting laptop distribution events, and providing ongoing digital literacy training and navigation. This assistance will be provided primarily in person and by voice telephone but may also include other communication methods that work for the learner. Some travel will be required.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improve lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide, our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity WI. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be effective communicators, with strong discernment and organization skills, commitment to adding value to the team, and a goal of implementing United Way’s strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community. Ideal candidates will exhibit:<ul><li>Excellent Customer Service: You provide excellent customer service, and demonstrate innovation and flexibility when meeting the needs of clients.</li><li>Innovative and Resourceful: You are able to creatively solve problems and negotiate and handle stressful situations and competing priorities in a positive manner.&nbsp;</li><li>Cultural Competence: You are able to work with diverse clients and are appropriately culturally responsive to people from different racial, socio-economic, and ethnic communities.&nbsp;</li><li>Language Skills: You are comfortable using English, and ideally Spanish, in all settings.</li><li>Previous experience in a digital literacy or community support role is beneficial but not required—we are willing to train the right candidate.<ul><li>A background in social work, community engagement, education, or a related field is advantageous.</li></ul></li><li>Passion for digital equity and the commitment to helping bridge the digital divide.</li></ul>ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in supporting United Way of Wisconsin’s statewide Techquity Wisconsin programming. The Outreach &amp; Navigation Specialist for Racine County will be responsible for the following:<ul><li>Client Support and Engagement:<ul><li>Identify and enroll eligible clients in the Techquity Wisconsin device loan program. Facilitate device distribution.</li><li>Conduct individualized assessments with each client to determine program eligibility and clients’ specific technological needs, home internet and device access, and digital skill needs.&nbsp;</li><li>Assist clients with device setup (e.g., laptops, tablets), internet connectivity, and basic troubleshooting.</li><li>Provide guidance on safe internet practices, including cybersecurity and protecting personal information.</li><li>Encourage and support clients in exploring online resources, including telehealth, education, and essential services&nbsp;</li><li>Serve as on-call responders to device and internet-related questions from device recipients. Help with device navigation, problem-solving, and replacements if devices fail.</li><li>Distribute tip sheets and other resources, and schedule follow-up sessions based on individual needs.</li></ul></li><li>Community Training and Digital Literacy:<ul><li>Conduct one-on-one and small group sessions to help clients navigate digital tools and resources confidently, and that meet the clients’ specific needs.</li><li>Provide orientation to the Wisconsin Community Skills website for local digital skilling and upskilling.</li></ul></li><li>Case Management and Impact Tracking &amp; Reporting:<ul><li>Set and confirm goals with the client to support their plan, connectivity needs, and internet use priorities. Plan and manage assistance to each client with the goal of fulfilling the agreed goals</li><li>Document client interactions, event details, device distribution, &nbsp;and navigation progress in case management systems to track outcomes and support follow-up.</li><li>Work closely with team members to gather and report on client success metrics, providing insights to improve service delivery.</li></ul></li><li>Community Engagement with Cultural Sensitivity:<ul><li>Onboard eligible community partners, guiding them through the device enrollment and distribution process.</li><li>Act as a supportive digital guide for diverse populations, ensuring cultural sensitivity and inclusivity in every interaction.</li><li>Develop and distribute coordinated, consistent local program outreach and recruitment materials.</li><li>Engage with local community events, promoting digital literacy resources and offering digital navigation services in a way that builds trust and rapport.</li></ul></li><li>Other Duties as Assigned</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Required Education, Skills, and Experience:<ul><li>Bachelor’s degree in education, nonprofit management, social services, or an equivalent degree recommended.</li><li>Spanish language skills highly desired. Work experience with the Hispanic or Hmong community is also a plus.&nbsp;</li><li>A valid Driver’s License and current auto insurance are necessary.</li><li>Ability to manage multiple tasks efficiently while meeting deadlines.</li><li>Excellent knowledge of Microsoft Office Suite – especially Word, Outlook, Excel, and PowerPoint. Ability to use video conference tools (e.g., Zoom, Microsoft Teams).</li><li>Strong written and verbal skills for stakeholder interaction and relationship building.</li><li>Ability to work in a hybrid/distributed office environment.</li><li>Self-initiative in learning modern technologies and advancing tech skills.</li><li>Comfort with and knowledge of how to appropriately engage with a wide range of parties (colleagues, executive leadership, vendors, etc.).</li><li>Familiar with tracking tools, ensuring accuracy in data gathering, documentation, and reporting.</li><li>Demonstrated flexibility in changing environments and experience aligning program activities with broader goals.</li><li>Proficient in project management tools, databases, spreadsheets, word processing, and email platforms.</li><li>Experience working in digital inclusion, tech support, volunteer training, or similar programs a plus.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

United Way of Wisconsin

Techquity Outreach & Navigation Specialist (12 month LTE)

POSITION SUMMARY&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA) &nbsp;We are seeking a detail-oriented Senior Accountant, Grants Administration, to join our grants administration team within the Finance Department. Reporting to the Controller, this role will be instrumental in establishing and maintaining our grants management infrastructure during a period of significant portfolio growth, including the implementation of a Grants Management system. This position will help manage a diverse portfolio, including both federal and non-federal funding streamsKEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONPre-Award and Proposal Support:<ul><li>Review and analyze proposal budgets for compliance with funder requirements and organizational policies.</li><li>Provide budget development guidance to program teams during proposal preparation.</li><li>Support cost analysis and budget justification development.</li><li>Assist in evaluating institutional commitments and resource requirements for new proposals.</li><li>Review indirect cost applications and cost-sharing commitments.</li><li>Develop and maintain an in-depth understanding of funding mechanisms, funder requirements, budget conditions and spending status for all grants and awards.</li></ul>Grant Administration and Financial Management:<ul><li>Assist with managing the day-to-day post-award administration and financial compliance of grants from setup to closeout.</li><li>Monitor grant expenditures to ensure allocability and allowability in accordance with donor and organizational policies.</li><li>Assist with the management for the subgrantee monitoring processes, collecting, and analyzing data, documenting results, including initial review and risk assessment of potential subgrantee’s operational and organizational risk, review of subgrantees’ Audits, and review of subgrantee audit findings.</li><li>Review and approve expenditures and process cost transfers as needed.</li><li>Prepare and analyze accurate and timely financial reports for internal stakeholders and external funders. Attend and actively participate in grant-related meetings, as assigned.&nbsp;</li><li>Support budget development and expenditure forecasting processes, including assisting with the maintenance of pipeline and burn rate spreadsheets for all of UWW's grant funded programs.</li><li>Assist with timely financial closeout of grants according to the funder's requirements and UWW policy, and reconcile all final deliverables and payments, in conjunction with finance and program staff.</li><li>Assist with the creation of the indirect cost rate proposal/determine the use of the de minimis rate and related final analysis and reporting.&nbsp;</li></ul>Process Development and Systems:<ul><li>Assist with the standardization of grants management processes and procedures across the organization.</li><li>Support the implementation and optimization of our new Grants Management System.</li><li>Help develop and maintain comprehensive grant monitoring procedures.</li><li>Support the development of institutional policies and procedures for grants management.</li></ul>Stakeholder Partnership and Compliance:<ul><li>Collaborate with program teams to provide day-to-day operational support and financial guidance.</li><li>Partner with key stakeholders and provide guidance and training for UWW staff, contractors, and subgrantees, at either the start of their employment or the start of a new grant or as needed, to ensure effective compliance with relevant federal rules and.&nbsp;</li><li>Provide guidance to program staff on expense allocability and allowability.</li><li>Support grant modifications including no-cost extensions, budget reallocations, and scope changes.</li><li>Assist in building federal grant infrastructure and compliance frameworks.</li><li>&nbsp;Support annual audit processes and help establish risk mitigation strategies.</li><li>Coordinate with relevant offices on subgrant set-up and monitoring when applicable.</li></ul>JOB REQUIREMENTS<ul><li>Bachelor’s degree in business administration, Finance, Accounting, or related field.</li><li>3 or more years of experience in grants management in the non-profit&nbsp;sector.</li><li>Proven knowledge of accounting theory and practice, particularly non-profit accounting, reporting, and Uniform Guidance regulations and compliance. Experience with non-profit accounting preferred.</li><li>Demonstrated experience with federal grants management and compliance requirements (e.g., OMB Uniform Guidance.)</li><li>Strong process development and standardization skills.</li><li>Advanced proficiency in Excel and experience with an accounting system. NetSuite experience a plus.</li><li>Excellent project management skills with ability to manage multiple priorities.</li><li>Strong analytical skills with attention to detail with focus on minimizing errors; ability to communicate corrections or changes in a proactive and productive manner and the ability to interpret complex financial data.</li><li>Outstanding communication and stakeholder management abilities.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted salary range for this position is currently $84,000 to $91,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

 Senior Accountant, Grants Administration

United Way of Central Indiana

Director of Culture and Belonging

General Description: &nbsp;The Community Partnership School Manager assists in the implementation of the Community Partnership School™ program in Hallandale Beach, FL. This role is responsible for leading a team, developing programs, and managing grant requirements in a school environment at Hallandale Magnet High School.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, and performance. Additional management responsibilities include recruiting, hiring, training, and development.&nbsp;</li><li>Serve as the programmatic contact for school administrators and campus-based programs.&nbsp;</li><li>Assist in identifying, developing, and implementing engaging programming that supports the collective vision of community schools.&nbsp;</li><li>Manage data collection across the Community Partnership Schools (CPS) network of services at&nbsp;Hallandale Magnet High School.</li></ol>Other Job Duties: &nbsp;<ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction.&nbsp;</li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling.&nbsp;</li><li>Establish annual team goals and objectives, track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Lead the Community Partnership School Operations Team.&nbsp;</li><li>Sit on school committees and contribute to a collaborative planning structure.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>Maintain program level budgets with regular financial recordkeeping.&nbsp;</li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: Supervises CPS Coordinator Staff at Hallandale Magnet High School.Education, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR&nbsp; Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach.&nbsp;</li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way Broward

United Way of Broward County

Manager, Community Partnership School  Hallandale 

ABOUT OUR UNITED WAYLocated on the Georgia/South Carolina border, the city Augusta is the center point of the Central Savannah River Area (CSRA), a 12-county region that includes both Georgia and South Carolina.&nbsp;&nbsp; Augusta borders the majestic Savannah River, which supports the community’s diverse economic endeavors well as its vast recreation options.&nbsp; In addition Augusta:&nbsp;&nbsp;<ul><li>Is home to The Masters Tournament, the “Super Bowl of Golf” each year since 1934.&nbsp;</li><li>Has become recognized as one of the top cities in the world for Cyber Security.&nbsp;</li><li>Was just recognized as the South’s top honor as the best “Mid-Market of the Year” in 2017.&nbsp;</li><li>Is a short 2 to 3 hour car trip to metro cities of Atlanta and Charlotte, the mountains of North Carolina and Tennessee, and the beaches of Charleston and Savannah.</li></ul>UNITED WAY OF THE CENTRAL SAVANNAH RIVER AREAPOSITION DESCRIPTIONJOB TITLE: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resource Development ManagerSTATUS:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ExemptPOSITION CODE:&nbsp;&nbsp; 212DIVISION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resource Development DepartmentREPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Director, Resource DevelopmentCUSTOMER:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Donors, Prospects, United Way Staff, Board of Directors, Committee Members, Agency Partners, Recipients, and Community at large.PURPOSE OF POSITION:The Resource Development Manager will build and strengthen relationships with a number of developed and new potential companies.&nbsp; This position will build and grow relationships with decision-makers and C-Suite leaders to raise funds as a part of the United Way of the Central Savannah River Area (UWCSRA) development team.&nbsp; This position will also develop, manage, and execute a comprehensive plan to build strategic year-round relationships that align with the mission, vision and values of UWCSRA and generate resources for our community.&nbsp; In addition, this position will be responsible for articulating the value of individual and corporate investment to United Way.&nbsp; This role will also be responsible for the cultivation, solicitation, and stewardship of all current and potential donors within their portfolio including leadership donors and prospects.DUTIES AND RESPONSIBILITIES:Strategy<ul><li>Design and execute a collaborative year round engagement plan within a defined portfolio</li><li>Strategize with supervisor, peers, staff, or volunteers to develop strong year-round engagement strategies for each account based on targeted research and corporate social responsibility (CSR) focus at each company</li><li>Research and apply for potential grant and foundation funding</li></ul>Management<ul><li>Manage account portfolio focused on raising resources and exceeding goals</li><li>Work closely with key volunteers and executives within accounts to plan &amp; implement workplace campaigns and implement year-round engagement strategies in portfolio</li><li>Research company and leadership for knowledge of history and culture</li><li>Prepare clear and concise objectives and materials for each donor visit</li></ul>Donor Engagement<ul><li>Initiate and cultivate relationships for decision-makers and C-Suite leaders</li><li>Engage companies year round through creation and implementation of specific strategies that align with company corporate social responsibility</li><li>Create a donor engagement strategy targeted at returning, new, lapsing, and lapsed donors</li><li>Personally engage with leadership level donors to increase their participation and retention</li><li>Solicit and secure corporate gifts within portfolio</li><li>Implement donor stewardship activities to increase participation and retention</li></ul>Data and Reporting<ul><li>Update company and individual donor information in campaign CRM software including, but not limited to, corporate contact(s), employee count, UWCSRA engagement, company results processing information, engagement practices, campaign start/end dates</li><li>Work closely with Resource Development &amp; Finance team to ensure results are reflected accurately.</li></ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.Qualifications<ul><li>Demonstrate experience cultivating, soliciting and securing gifts</li><li>Proven ability to create and execute successful plans</li><li>Demonstrated ability to work collaboratively in a cross-function team</li><li>Critical thinking and problem-solving ability</li><li>Ability to demonstrate the value of United Way with both written and in-person presentation skills</li><li>Exceptional attention to detail and effective follow-through to meet deadlines</li><li>Candidate must be goal driven</li><li>Sound judgement, discretion and commitment to maintaining donor confidentiality</li><li>Commitment to excellence, accountability, transparency, and UWCSRA’s mission</li><li>Relationship oriented and results driven</li><li>Strong Microsoft Office Suite skills with an emphasis on Word, Outlook, Excel, and PowerPoint</li><li>Strong interpersonal skills with ability to create meaningful relationships with all team members and individuals outside the organization</li><li>Ability to maintain a positive attitude and flexibility</li><li>Ability to manage ambiguity and change</li><li>Ability to analyze numbers for discovery and planning purposes</li><li>Ability to keep CRM records up to date</li><li>Ability to work flexible hours when needed.</li><li>Use of personal vehicle required</li></ul>Experience<ul><li>3+ years fundraising or sales experience with excellent communication skills</li><li>Undergraduate degree or advanced degree a plus</li><li>Volunteer management and/or grant writing experience a plus</li></ul>Salary Range - $39,000 - $43,000Benefits:<ul><li>Employee pays $40/pay period for single coverage for medical, dental and vision insurance.</li><li>11 paid holidays and 4 weeks accrued PTO annually</li><li>$30 monthly remote supplement</li></ul>

United Way of the CSRA

Resource Development Manager

Mission:&nbsp;&nbsp;&nbsp;United Way Fox Cities (UWFC) improves lives by bringing diverse people together to build a stronger, more caring community for everyone.&nbsp;&nbsp;Summary:&nbsp;The Vice President of Development serves as a key member of the Senior Leadership Team (SLT) at United Way Fox Cities, responsible for leading and executing a comprehensive fundraising strategy aligned with the organization’s strategic plan and long-term sustainability goals. This role focuses on growing and diversifying revenue through major gifts, corporate partnerships, planned giving, and donor engagement. With a highly relational and strategic approach, the VP of Development works collaboratively across the organization to deepen donor relationships, expand philanthropic opportunities, and drive innovation in resource development.&nbsp;Key Duties and Responsibilities:&nbsp;Fundraising Strategy Execution:&nbsp;&nbsp;Collaborate with the CEO and other senior leaders to develop and implement a comprehensive development strategy that aligns with UWFC’s mission and goals and leads to a larger and more diverse revenue model.&nbsp;Portfolio Management:&nbsp;&nbsp;Manage a portfolio of major donors, stakeholders, and corporate partners. Cultivate relationships, identify new prospects, and engage in donor acquisition, solicitation, and stewardship activities to maximize financial support.&nbsp;Donor Engagement:&nbsp;Develop and maintain strong relationships with major donors and funding partners, ensuring personalized and meaningful interactions that reflect the unique interests and values of each donor. Design and implement a mid-level donor program to cultivate deeper engagement, strengthen donor retention, and create a pipeline for future major gifts through targeted outreach, recognition, and stewardship strategies.&nbsp;Team Leadership:&nbsp;&nbsp;Provide strategic guidance, mentorship, and support to the resource development team, fostering a collaborative and high-performing culture. Set clear goals and expectations, monitor progress, and offer regular feedback to ensure alignment with fundraising objectives and the organization's mission. Oversee professional development opportunities, encourage innovation, and remove barriers to success, empowering team members to build strong donor relationships and achieve individual and collective fundraising targets.&nbsp;Volunteer Engagement and Events:&nbsp;Work closely with the Associate Director of Community Engagement to identify and implement opportunities that connect donors with the impact of their giving through volunteerism and community involvement. Support key UWFC community and corporate events by contributing to planning, logistics, and on-site engagement, helping to strengthen relationships and elevate the organization’s visibility.&nbsp;Data Analysis and CRM Optimization:&nbsp;&nbsp;Utilize data and analytics to track and evaluate the effectiveness of fundraising strategies, making data-driven decisions to enhance outcomes. Partner with internal stakeholders to optimize the use of the CRM system, ensuring accurate donor records, efficient reporting, and actionable insights. Leverage CRM capabilities to support segmentation, stewardship, and personalized engagement strategies that strengthen donor relationships and improve fundraising performance.&nbsp;Report and Budget Management:&nbsp;&nbsp;Develop and track fundraising projections and results. Report on fundraising activities and financial results for presentation to key stakeholders. Manage a budget related to fundraising activities.&nbsp;Compliance:&nbsp;&nbsp;Ensure that all development activities adhere to legal and ethical standards and are in compliance with relevant regulations and best practices.&nbsp;Qualifications:&nbsp;<ul><li>Bachelor’s degree in a related field; master’s degree preferred.&nbsp;&nbsp;</li><li>At least 7–10 years of experience in fundraising and development, with a proven track record of successfully securing major gifts, managing fundraising campaigns, and leading a team of fundraisers.&nbsp;&nbsp;</li><li>Minimum of 5 years of progressive experience managing team performance, including setting clear expectations, fostering accountability, and supporting professional growth and development within a diverse team.&nbsp;&nbsp;</li><li>Strong interpersonal and communication skills, with the ability to build and maintain solid relationships with donors and stakeholders.&nbsp;&nbsp;</li><li>Proficiency in donor management software and data analysis tools.&nbsp;&nbsp;</li><li>Knowledge of the Fox Cities community and its philanthropic landscape is a plus.&nbsp;&nbsp;</li><li>A passion for the mission and values of United Way Fox Cities.&nbsp;&nbsp;</li><li>Ability to travel to events and meetings within the regional area.&nbsp;&nbsp;</li><li>Willingness to work some evenings and weekends.</li></ul>Required Skills/Abilities:&nbsp;&nbsp;&nbsp;<ul><li>Excellent written and verbal communication, presentation, and facilitation skills; ability to speak in front of large and small groups.&nbsp;&nbsp;</li><li>Demonstrated ability to effectively lead a diverse team, including managing performance, fostering accountability, and supporting professional growth.&nbsp;&nbsp;</li><li>Strategic thinking and ability to analyze information, generate alternatives, and commit to decisions that are consistent with organizational values and center community needs.&nbsp;&nbsp;</li><li>Ability to demonstrate outcomes and drive for results.&nbsp;&nbsp;</li><li>Ability to learn new skills, adapt to a changing environment, and adopt new knowledge.&nbsp;&nbsp;</li><li>Demonstrated ability to innovate to address evolving community needs.&nbsp;&nbsp;</li><li>Continuous improvement and growth mindset with commitment to continuous learning; experience with design thinking preferred.&nbsp;&nbsp;</li><li>Builds trust with colleagues and community partners by demonstrating honesty, consistency, integrity, and transparency.&nbsp;&nbsp;</li><li>Ability to work independently with minimal supervision, take initiative, and deliver results.&nbsp;&nbsp;</li><li>Strong interpersonal, organizational, and leadership skills.&nbsp;&nbsp;</li><li>Experience in collaborative problem solving.&nbsp;&nbsp;</li><li>Budgeting, computer, and database management skills.&nbsp;</li></ul>

Vice-President of Development

POSITION SUMMARY Supervise 211 and Crisis Services Specialists and provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment.&nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Constantly monitor incoming contacts (calls, chats, texts, and emails) and Specialists’ interactions for timely response, intervention, and quality service.</li><li>Provide technical support to Specialists and address any issues and outages.</li><li>Constantly answer inbound chat, text, and email client contacts and complete outbound crisis/suicide follow ups calls.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with Specialists and contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients when appropriate and assist Specialists in understanding when advocacy is needed.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Assist Specialists by conducting interventions with contacts in imminent safety risk situations.</li><li>Initiates debrief meetings with Specialists following challenging contacts (suicide, homicide, child abuse, human trafficking, domestic violence, etc.) to review protocols used, provide feedback and coaching, and ensure personal self-care techniques are used, as necessary.</li><li>Accurately document all meetings with direct reports on a regular basis to ensure effective communication, coaching, and professional development, and conduct formal performance reviews. &nbsp;</li><li>Collaborate with Managers or Directors to address performance concerns and departmental processes to enhance quality assurance outcomes.</li><li>Occasionally answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral calls when needed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Attend all required in-person and virtual meetings as scheduled, and specialized trainings upon eligibility.&nbsp;</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Inform USA CRS or CRS-DC certification preferred.</li><li>CIRS or Crisis Worker certification preferred.</li><li>Two years in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>One year of supervisory or coaching experience preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client and staff needs and show sensitivity to issues.</li><li>Excellent organizational skills with the ability to quickly adapt to a changing call volume while maintaining standards of high quality required.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Must have access to a private, secure, and stable high-speed internet connection</li><li>Must have access to a quiet, confidential workspace</li><li>Ability to attend in-person meetings and events as required by the role</li><li>Ability to pass level II background screening</li><li>Bilingual in English/Spanish preferred.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. &nbsp; &nbsp;Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

88 Full time Jobs