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Position Title:&nbsp;&nbsp;&nbsp; Techquity Outreach &amp; Navigation Specialist (12 month LTE)Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Program Director - Connected CommunitiesLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hybrid; Some in-state travel required, primarily in Racine area.12 month grant-funded full time (40hrs/wk) LTE role through Nov. 2026.Techquity Outreach &amp; Navigation Specialists are an essential part of the United Way of Wisconsin Techquity WI team. The specialist will work directly with clients receiving loaned devices through Techquity WI, particularly in Racine County and with some additional statewide responsibilities, to help them gain digital skills, troubleshoot technical issues, and feel confident using their device to support their everyday needs for education, employment, health monitoring, and more. Spanish language skills and experience working with Spanish-speaking community members is highly desirable for this role.The role will involve identifying eligible individuals, onboarding program partners, guiding enrolled individuals through technology setup, supporting laptop distribution events, and providing ongoing digital literacy training and navigation. This assistance will be provided primarily in person and by voice telephone but may also include other communication methods that work for the learner. Some travel will be required.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improve lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide, our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity WI. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be effective communicators, with strong discernment and organization skills, commitment to adding value to the team, and a goal of implementing United Way’s strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community. Ideal candidates will exhibit:<ul><li>Excellent Customer Service: You provide excellent customer service, and demonstrate innovation and flexibility when meeting the needs of clients.</li><li>Innovative and Resourceful: You are able to creatively solve problems and negotiate and handle stressful situations and competing priorities in a positive manner.&nbsp;</li><li>Cultural Competence: You are able to work with diverse clients and are appropriately culturally responsive to people from different racial, socio-economic, and ethnic communities.&nbsp;</li><li>Language Skills: You are comfortable using English, and ideally Spanish, in all settings.</li><li>Previous experience in a digital literacy or community support role is beneficial but not required—we are willing to train the right candidate.<ul><li>A background in social work, community engagement, education, or a related field is advantageous.</li></ul></li><li>Passion for digital equity and the commitment to helping bridge the digital divide.</li></ul>ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in supporting United Way of Wisconsin’s statewide Techquity Wisconsin programming. The Outreach &amp; Navigation Specialist for Racine County will be responsible for the following:<ul><li>Client Support and Engagement:<ul><li>Identify and enroll eligible clients in the Techquity Wisconsin device loan program. Facilitate device distribution.</li><li>Conduct individualized assessments with each client to determine program eligibility and clients’ specific technological needs, home internet and device access, and digital skill needs.&nbsp;</li><li>Assist clients with device setup (e.g., laptops, tablets), internet connectivity, and basic troubleshooting.</li><li>Provide guidance on safe internet practices, including cybersecurity and protecting personal information.</li><li>Encourage and support clients in exploring online resources, including telehealth, education, and essential services&nbsp;</li><li>Serve as on-call responders to device and internet-related questions from device recipients. Help with device navigation, problem-solving, and replacements if devices fail.</li><li>Distribute tip sheets and other resources, and schedule follow-up sessions based on individual needs.</li></ul></li><li>Community Training and Digital Literacy:<ul><li>Conduct one-on-one and small group sessions to help clients navigate digital tools and resources confidently, and that meet the clients’ specific needs.</li><li>Provide orientation to the Wisconsin Community Skills website for local digital skilling and upskilling.</li></ul></li><li>Case Management and Impact Tracking &amp; Reporting:<ul><li>Set and confirm goals with the client to support their plan, connectivity needs, and internet use priorities. Plan and manage assistance to each client with the goal of fulfilling the agreed goals</li><li>Document client interactions, event details, device distribution, &nbsp;and navigation progress in case management systems to track outcomes and support follow-up.</li><li>Work closely with team members to gather and report on client success metrics, providing insights to improve service delivery.</li></ul></li><li>Community Engagement with Cultural Sensitivity:<ul><li>Onboard eligible community partners, guiding them through the device enrollment and distribution process.</li><li>Act as a supportive digital guide for diverse populations, ensuring cultural sensitivity and inclusivity in every interaction.</li><li>Develop and distribute coordinated, consistent local program outreach and recruitment materials.</li><li>Engage with local community events, promoting digital literacy resources and offering digital navigation services in a way that builds trust and rapport.</li></ul></li><li>Other Duties as Assigned</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Required Education, Skills, and Experience:<ul><li>Bachelor’s degree in education, nonprofit management, social services, or an equivalent degree recommended.</li><li>Spanish language skills highly desired. Work experience with the Hispanic or Hmong community is also a plus.&nbsp;</li><li>A valid Driver’s License and current auto insurance are necessary.</li><li>Ability to manage multiple tasks efficiently while meeting deadlines.</li><li>Excellent knowledge of Microsoft Office Suite – especially Word, Outlook, Excel, and PowerPoint. Ability to use video conference tools (e.g., Zoom, Microsoft Teams).</li><li>Strong written and verbal skills for stakeholder interaction and relationship building.</li><li>Ability to work in a hybrid/distributed office environment.</li><li>Self-initiative in learning modern technologies and advancing tech skills.</li><li>Comfort with and knowledge of how to appropriately engage with a wide range of parties (colleagues, executive leadership, vendors, etc.).</li><li>Familiar with tracking tools, ensuring accuracy in data gathering, documentation, and reporting.</li><li>Demonstrated flexibility in changing environments and experience aligning program activities with broader goals.</li><li>Proficient in project management tools, databases, spreadsheets, word processing, and email platforms.</li><li>Experience working in digital inclusion, tech support, volunteer training, or similar programs a plus.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

United Way of Wisconsin

Techquity Outreach & Navigation Specialist (12 month LTE)

POSITION SUMMARY&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA) &nbsp;We are seeking a detail-oriented Senior Accountant, Grants Administration, to join our grants administration team within the Finance Department. Reporting to the Controller, this role will be instrumental in establishing and maintaining our grants management infrastructure during a period of significant portfolio growth, including the implementation of a Grants Management system. This position will help manage a diverse portfolio, including both federal and non-federal funding streamsKEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONPre-Award and Proposal Support:<ul><li>Review and analyze proposal budgets for compliance with funder requirements and organizational policies.</li><li>Provide budget development guidance to program teams during proposal preparation.</li><li>Support cost analysis and budget justification development.</li><li>Assist in evaluating institutional commitments and resource requirements for new proposals.</li><li>Review indirect cost applications and cost-sharing commitments.</li><li>Develop and maintain an in-depth understanding of funding mechanisms, funder requirements, budget conditions and spending status for all grants and awards.</li></ul>Grant Administration and Financial Management:<ul><li>Assist with managing the day-to-day post-award administration and financial compliance of grants from setup to closeout.</li><li>Monitor grant expenditures to ensure allocability and allowability in accordance with donor and organizational policies.</li><li>Assist with the management for the subgrantee monitoring processes, collecting, and analyzing data, documenting results, including initial review and risk assessment of potential subgrantee’s operational and organizational risk, review of subgrantees’ Audits, and review of subgrantee audit findings.</li><li>Review and approve expenditures and process cost transfers as needed.</li><li>Prepare and analyze accurate and timely financial reports for internal stakeholders and external funders. Attend and actively participate in grant-related meetings, as assigned.&nbsp;</li><li>Support budget development and expenditure forecasting processes, including assisting with the maintenance of pipeline and burn rate spreadsheets for all of UWW's grant funded programs.</li><li>Assist with timely financial closeout of grants according to the funder's requirements and UWW policy, and reconcile all final deliverables and payments, in conjunction with finance and program staff.</li><li>Assist with the creation of the indirect cost rate proposal/determine the use of the de minimis rate and related final analysis and reporting.&nbsp;</li></ul>Process Development and Systems:<ul><li>Assist with the standardization of grants management processes and procedures across the organization.</li><li>Support the implementation and optimization of our new Grants Management System.</li><li>Help develop and maintain comprehensive grant monitoring procedures.</li><li>Support the development of institutional policies and procedures for grants management.</li></ul>Stakeholder Partnership and Compliance:<ul><li>Collaborate with program teams to provide day-to-day operational support and financial guidance.</li><li>Partner with key stakeholders and provide guidance and training for UWW staff, contractors, and subgrantees, at either the start of their employment or the start of a new grant or as needed, to ensure effective compliance with relevant federal rules and.&nbsp;</li><li>Provide guidance to program staff on expense allocability and allowability.</li><li>Support grant modifications including no-cost extensions, budget reallocations, and scope changes.</li><li>Assist in building federal grant infrastructure and compliance frameworks.</li><li>&nbsp;Support annual audit processes and help establish risk mitigation strategies.</li><li>Coordinate with relevant offices on subgrant set-up and monitoring when applicable.</li></ul>JOB REQUIREMENTS<ul><li>Bachelor’s degree in business administration, Finance, Accounting, or related field.</li><li>3 or more years of experience in grants management in the non-profit&nbsp;sector.</li><li>Proven knowledge of accounting theory and practice, particularly non-profit accounting, reporting, and Uniform Guidance regulations and compliance. Experience with non-profit accounting preferred.</li><li>Demonstrated experience with federal grants management and compliance requirements (e.g., OMB Uniform Guidance.)</li><li>Strong process development and standardization skills.</li><li>Advanced proficiency in Excel and experience with an accounting system. NetSuite experience a plus.</li><li>Excellent project management skills with ability to manage multiple priorities.</li><li>Strong analytical skills with attention to detail with focus on minimizing errors; ability to communicate corrections or changes in a proactive and productive manner and the ability to interpret complex financial data.</li><li>Outstanding communication and stakeholder management abilities.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted salary range for this position is currently $84,000 to $91,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

 Senior Accountant, Grants Administration

United Way of Central Indiana

Volunteer Headquarters (VHQ) Community Recruitment Contractor

Director of Culture and Belonging

General Description: &nbsp;The Community Partnership School Manager assists in the implementation of the Community Partnership School™ program in Hallandale Beach, FL. This role is responsible for leading a team, developing programs, and managing grant requirements in a school environment at Hallandale Magnet High School.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, and performance. Additional management responsibilities include recruiting, hiring, training, and development.&nbsp;</li><li>Serve as the programmatic contact for school administrators and campus-based programs.&nbsp;</li><li>Assist in identifying, developing, and implementing engaging programming that supports the collective vision of community schools.&nbsp;</li><li>Manage data collection across the Community Partnership Schools (CPS) network of services at&nbsp;Hallandale Magnet High School.</li></ol>Other Job Duties: &nbsp;<ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction.&nbsp;</li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling.&nbsp;</li><li>Establish annual team goals and objectives, track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Lead the Community Partnership School Operations Team.&nbsp;</li><li>Sit on school committees and contribute to a collaborative planning structure.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>Maintain program level budgets with regular financial recordkeeping.&nbsp;</li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: Supervises CPS Coordinator Staff at Hallandale Magnet High School.Education, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR&nbsp; Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach.&nbsp;</li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way Broward

United Way of Broward County

Manager, Community Partnership School  Hallandale 

Mission:&nbsp;&nbsp;&nbsp;United Way Fox Cities (UWFC) improves lives by bringing diverse people together to build a stronger, more caring community for everyone.&nbsp;&nbsp;Summary:&nbsp;The Vice President of Development serves as a key member of the Senior Leadership Team (SLT) at United Way Fox Cities, responsible for leading and executing a comprehensive fundraising strategy aligned with the organization’s strategic plan and long-term sustainability goals. This role focuses on growing and diversifying revenue through major gifts, corporate partnerships, planned giving, and donor engagement. With a highly relational and strategic approach, the VP of Development works collaboratively across the organization to deepen donor relationships, expand philanthropic opportunities, and drive innovation in resource development.&nbsp;Key Duties and Responsibilities:&nbsp;Fundraising Strategy Execution:&nbsp;&nbsp;Collaborate with the CEO and other senior leaders to develop and implement a comprehensive development strategy that aligns with UWFC’s mission and goals and leads to a larger and more diverse revenue model.&nbsp;Portfolio Management:&nbsp;&nbsp;Manage a portfolio of major donors, stakeholders, and corporate partners. Cultivate relationships, identify new prospects, and engage in donor acquisition, solicitation, and stewardship activities to maximize financial support.&nbsp;Donor Engagement:&nbsp;Develop and maintain strong relationships with major donors and funding partners, ensuring personalized and meaningful interactions that reflect the unique interests and values of each donor. Design and implement a mid-level donor program to cultivate deeper engagement, strengthen donor retention, and create a pipeline for future major gifts through targeted outreach, recognition, and stewardship strategies.&nbsp;Team Leadership:&nbsp;&nbsp;Provide strategic guidance, mentorship, and support to the resource development team, fostering a collaborative and high-performing culture. Set clear goals and expectations, monitor progress, and offer regular feedback to ensure alignment with fundraising objectives and the organization's mission. Oversee professional development opportunities, encourage innovation, and remove barriers to success, empowering team members to build strong donor relationships and achieve individual and collective fundraising targets.&nbsp;Volunteer Engagement and Events:&nbsp;Work closely with the Associate Director of Community Engagement to identify and implement opportunities that connect donors with the impact of their giving through volunteerism and community involvement. Support key UWFC community and corporate events by contributing to planning, logistics, and on-site engagement, helping to strengthen relationships and elevate the organization’s visibility.&nbsp;Data Analysis and CRM Optimization:&nbsp;&nbsp;Utilize data and analytics to track and evaluate the effectiveness of fundraising strategies, making data-driven decisions to enhance outcomes. Partner with internal stakeholders to optimize the use of the CRM system, ensuring accurate donor records, efficient reporting, and actionable insights. Leverage CRM capabilities to support segmentation, stewardship, and personalized engagement strategies that strengthen donor relationships and improve fundraising performance.&nbsp;Report and Budget Management:&nbsp;&nbsp;Develop and track fundraising projections and results. Report on fundraising activities and financial results for presentation to key stakeholders. Manage a budget related to fundraising activities.&nbsp;Compliance:&nbsp;&nbsp;Ensure that all development activities adhere to legal and ethical standards and are in compliance with relevant regulations and best practices.&nbsp;Qualifications:&nbsp;<ul><li>Bachelor’s degree in a related field; master’s degree preferred.&nbsp;&nbsp;</li><li>At least 7–10 years of experience in fundraising and development, with a proven track record of successfully securing major gifts, managing fundraising campaigns, and leading a team of fundraisers.&nbsp;&nbsp;</li><li>Minimum of 5 years of progressive experience managing team performance, including setting clear expectations, fostering accountability, and supporting professional growth and development within a diverse team.&nbsp;&nbsp;</li><li>Strong interpersonal and communication skills, with the ability to build and maintain solid relationships with donors and stakeholders.&nbsp;&nbsp;</li><li>Proficiency in donor management software and data analysis tools.&nbsp;&nbsp;</li><li>Knowledge of the Fox Cities community and its philanthropic landscape is a plus.&nbsp;&nbsp;</li><li>A passion for the mission and values of United Way Fox Cities.&nbsp;&nbsp;</li><li>Ability to travel to events and meetings within the regional area.&nbsp;&nbsp;</li><li>Willingness to work some evenings and weekends.</li></ul>Required Skills/Abilities:&nbsp;&nbsp;&nbsp;<ul><li>Excellent written and verbal communication, presentation, and facilitation skills; ability to speak in front of large and small groups.&nbsp;&nbsp;</li><li>Demonstrated ability to effectively lead a diverse team, including managing performance, fostering accountability, and supporting professional growth.&nbsp;&nbsp;</li><li>Strategic thinking and ability to analyze information, generate alternatives, and commit to decisions that are consistent with organizational values and center community needs.&nbsp;&nbsp;</li><li>Ability to demonstrate outcomes and drive for results.&nbsp;&nbsp;</li><li>Ability to learn new skills, adapt to a changing environment, and adopt new knowledge.&nbsp;&nbsp;</li><li>Demonstrated ability to innovate to address evolving community needs.&nbsp;&nbsp;</li><li>Continuous improvement and growth mindset with commitment to continuous learning; experience with design thinking preferred.&nbsp;&nbsp;</li><li>Builds trust with colleagues and community partners by demonstrating honesty, consistency, integrity, and transparency.&nbsp;&nbsp;</li><li>Ability to work independently with minimal supervision, take initiative, and deliver results.&nbsp;&nbsp;</li><li>Strong interpersonal, organizational, and leadership skills.&nbsp;&nbsp;</li><li>Experience in collaborative problem solving.&nbsp;&nbsp;</li><li>Budgeting, computer, and database management skills.&nbsp;</li></ul>

Vice-President of Development

POSITION SUMMARY Supervise 211 and Crisis Services Specialists and provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment.&nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Constantly monitor incoming contacts (calls, chats, texts, and emails) and Specialists’ interactions for timely response, intervention, and quality service.</li><li>Provide technical support to Specialists and address any issues and outages.</li><li>Constantly answer inbound chat, text, and email client contacts and complete outbound crisis/suicide follow ups calls.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with Specialists and contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients when appropriate and assist Specialists in understanding when advocacy is needed.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Assist Specialists by conducting interventions with contacts in imminent safety risk situations.</li><li>Initiates debrief meetings with Specialists following challenging contacts (suicide, homicide, child abuse, human trafficking, domestic violence, etc.) to review protocols used, provide feedback and coaching, and ensure personal self-care techniques are used, as necessary.</li><li>Accurately document all meetings with direct reports on a regular basis to ensure effective communication, coaching, and professional development, and conduct formal performance reviews. &nbsp;</li><li>Collaborate with Managers or Directors to address performance concerns and departmental processes to enhance quality assurance outcomes.</li><li>Occasionally answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral calls when needed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Attend all required in-person and virtual meetings as scheduled, and specialized trainings upon eligibility.&nbsp;</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Inform USA CRS or CRS-DC certification preferred.</li><li>CIRS or Crisis Worker certification preferred.</li><li>Two years in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>One year of supervisory or coaching experience preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client and staff needs and show sensitivity to issues.</li><li>Excellent organizational skills with the ability to quickly adapt to a changing call volume while maintaining standards of high quality required.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Must have access to a private, secure, and stable high-speed internet connection</li><li>Must have access to a quiet, confidential workspace</li><li>Ability to attend in-person meetings and events as required by the role</li><li>Ability to pass level II background screening</li><li>Bilingual in English/Spanish preferred.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. &nbsp; &nbsp;Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Supervisor, 211 & Crisis Services

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Specialist, 211 & Crisis Services

<a href="https://unitedwaygkc.org/" target="_blank">United Way of Greater Kansas City</a> (UWGKC) is dedicated to improving the lives of individuals and families across six counties in Kansas and Missouri. At the heart of its work are Waymakers™ – individuals and organizations who mobilize people and resources to improve health, enhance youth opportunity, foster financial security and build community resiliency—so that everyone has the ability to thrive.UWGKC works to advance health by improving access to care, supporting mental health services, and addressing social determinants that impact well-being. It promotes youth opportunities by expanding educational and enrichment programs, helping children and young adults gain the skills and support they need to succeed in school and life. UWGKC fosters financial security by equipping individuals and families with tools for economic stability, including workforce development, financial literacy, and emergency assistance programs.&nbsp;Through its community resiliency efforts, UWGKC strengthens connections across the region by providing services such as the 24/7 211 community resource line, rapid-response programs that address urgent needs, and strategic support for local nonprofits. Guided by data-informed strategies, the dedication of Waymakers™, and strong partnerships, UWGKC delivers measurable impact and responds to the evolving needs of the Greater Kansas City community.Overview of the Role:The President &amp; CEO of United Way of Greater Kansas City is an inspiring and strategic leader dedicated to advancing opportunity and equity across the region. This executive brings a track record of driving meaningful community impact, with the ability to unite diverse stakeholders – including public agencies, corporate partners, nonprofit organizations, community leaders, staff, volunteers, and donors – around shared goals.&nbsp;A compelling communicator and innovative thinker, the President &amp; CEO fosters collaboration, motivates teams, and champions new approaches that improve organizational effectiveness and community results. With sound judgment and entrepreneurial insight, they design and implement strategies that ensure UWGKC remains financially sustainable, operationally strong, and poised to respond to evolving community needs. In partnership with the Board and staff, the President &amp; CEO advances UWGKC’s mission, elevates the organization’s visibility, and leads efforts to create lasting impact across Greater Kansas City.Core Responsibilities:Strategic &amp; Collaborative Leadership:<ul><li>Partner with the Board, senior leadership, community stakeholders, funders, and corporate and nonprofit partners to define and execute strategic priorities.</li><li>Use data, community feedback, and environmental trends to drive strategy, assess performance, and adapt initiatives.</li><li>Identify new opportunities to expand UWGKC’s reach, deepen impact, and diversify revenue streams.</li></ul>Community Engagement &amp; Visibility:<ul><li>Serve as a dynamic ambassador, building strong relationships with civic leaders, public officials, businesses, media, and local nonprofits.</li><li>Advocate for equity, inclusion, and systemic change across issues such as community health, youth opportunities, financial and economic security, and community resiliency.&nbsp;</li><li>Elevate UWGKC’s visibility through public speaking, media engagement, and community forums.</li></ul>Organizational Leadership &amp; Management:<ul><li>Build and nurture a cohesive, mission-driven organizational culture that values collaboration, innovation, and results.</li><li>Oversee operations, financial management, budgeting, compliance, and risk management, ensuring transparency and sustainability.</li><li>Lead, mentor, and develop senior leadership to ensure alignment across departments and programs.</li></ul>Resource Development &amp; Financial Stewardship:<ul><li>Lead fundraising efforts, including major gifts, corporate partnerships, grants, workplace campaigns, and individual donors.</li><li>Cultivate new donor constituencies and retain existing ones through effective stewardship and engagement.</li><li>Ensure organizational sustainability through prudent financial oversight, cost management, and resource allocation.</li></ul>Qualifications:<ul><li>Executive-level leadership experience within an organization of similar size/scope; prior nonprofit experience ideal.</li><li>Demonstrated success in fundraising, resource development, and building partnerships across sectors.</li><li>Coalition building skills with the ability to work effectively with a variety of internal and external stakeholders to increase public and private support from multiple funding sources.</li><li>Strong track record of strategic thinking and executing initiatives that deliver measurable outcomes.</li><li>Demonstrated ability to create, manage, and analyze budgets and financials.</li><li>Outstanding presentation and communication skills; comfortable serving as lead spokesperson, relationship builder, and fundraiser.</li><li>Excellence in organizational management with the ability to motivate, manage, and develop high-performing teams and work closely with a Board of Trustees.</li><li>Passion, idealism, integrity, positive attitude, mission-driven, and self-directed and adaptive leadership style.</li><li>Bachelor’s degree required; advanced degree preferred.&nbsp;</li></ul>OMNI is honored to be retained in this search. We appreciate your referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted through the&nbsp;<a href="https://searchcareers-omniemployment.icims.com/jobs/search?ss=1&amp;hashed=-435680893&amp;mobile=false&amp;width=1269&amp;height=500&amp;bga=true&amp;needsRedirect=false&amp;jan1offset=-360&amp;jun1offset=-300" target="_blank">OMNI Executive Career Portal</a>. Please direct all inquiries to:OMNI Human Resource SolutionsMichelle Anderson, Vice President, Executive Search – <a href="mailto:manderson@omnihrm.com" target="_blank">manderson@omnihrm.com</a>OMNI and our clients are Equal Opportunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

President & CEO

Our Mission:&nbsp;United Way seeks to improve lives by mobilizing the caring power of communities around the world to advance the common good.&nbsp;True to our founding spirit, whenever there is a need in our communities, United Way is there. We bring a comprehensive approach to every challenge, actively listening and responding to local needs. Our reach across tens of thousands of communities means we can share innovations and scale impact to improve lives around the world.Our Values:&nbsp;We value diversity and strive to advance equity, inclusion, and access for all.&nbsp;In order to fulfill our mission, we’re working to ensure our leadership and staff reflect the communities we serve around the world, that we are intentional about co-creating solutions to community challenges, and that we apply an inclusive lens to everything we do, so that every person in every community has access to the opportunities they need to thrive.Our Four Areas of Community Impact:Youth Opportunity:&nbsp;Preparing children and youth to succeedHealth Community:&nbsp;Promoting health, safety, and wellnessFinancial Security:&nbsp;Empowering individuals and families toward self-sufficiencyCommunity Resiliency: Responding to essential services, including food, clothing, shelter, and disaster reliefOur Service Area: Rapides, Vernon, Grant, Catahoula, Concordia, Winn, Lasalle, Avoyelles parishJob Description:The Chief Executive Officer (CEO) of United Way of Central Louisiana (UWCL) is responsible for the organization's overall strategic direction, operational management, and financial sustainability. In collaboration with the Board of Directors, the CEO is responsible for advancing the organization’s mission, ensuring long-term sustainability, and building strong relationships with stakeholders, staff, donors, community partners, and government agencies. &nbsp;This is a full-time exempt position, reporting to the Board of Directors, and located in Alexandria, Louisiana.&nbsp;Key Responsibilities and Duties:The major responsibilities of this position include, but are not limited to:Community Impact<ul><li>The President/CEO is responsible for the overall impact of United Way of Central Louisiana on the community, with emphasis on increasing its capacity to drive the impact agenda. </li><li>The President works closely with the Board to craft and adapt the strategy to achieve this increased impact, including raising the funds to support it. </li><li>The President/CEO will establish and build relationships with top leaders in the community, including those representing the highest level in business, government, and nonprofit sectors.</li></ul>Strategic Leadership &amp; Vision<ul><li>Develop, communicate, and execute the organization’s mission, vision, and strategic plan in partnership with the Board of Directors. </li><li>Provide leadership, direction, and general oversight of the organization. </li><li>Evaluate industry trends in the nonprofit sector and adjust strategies as needed.</li></ul>Board Relations &amp; Governance<ul><li>Serve as the primary liaison between the Board of Directors and staff.</li><li>Facilitate effective communication and collaboration with the Board.</li><li>Prepare reports, presentations, and updates for Board meetings.</li><li>Provide timely and accurate information to support Board decision-making.</li><li>Assist the Board in governance, policy development, and Board member recruitment.</li></ul>Fundraising &amp; Resource Development<ul><li>Develop and implement a comprehensive fundraising strategy, including grants, corporate partnerships, and special events.</li><li>Cultivate and maintain strong relationships with donors, funders, and stakeholders.</li><li>Oversee grant writing and reporting.</li><li>Ensure diversified revenue streams to support programmatic and operational needs.</li></ul>Financial Management<ul><li>Oversee all financial planning, budgeting, and reporting in partnership with the Treasurer and Finance team (OPEX).</li><li>Ensure sound fiscal management, including compliance with legal and regulatory requirements.</li><li>Monitor financial performance and implement corrective actions when necessary.</li><li>Partner with the finance staff and external accountants to prepare financial reports for the Board.</li></ul>Operational Management<ul><li>Lead Operations Manager and Staff in fostering a positive organizational culture that supports diversity, equity, inclusion, and collaboration.</li><li>Lead Operations Manager and Staff in the implementation of policies and procedures that enhance operational efficiency.</li></ul>External Relations &amp; Advocacy<ul><li>Represent the organization in the community, media, and public forums.</li><li>Build strategic partnerships and collaborations with other organizations, government agencies, and community leaders.</li><li>Advocate for the organization’s mission and issues relevant to its programs and services.</li></ul>Human Resources<ul><li>Ensure compliance with employment laws and best practices.</li><li>Directly oversee the Bookkeeper and Operations Manager.</li></ul>Other Duties As Assigned<ul><li>The President/CEO shall perform other duties as prescribed by the United Way Board of Directors.&nbsp;</li></ul>Qualifications:<ul><li>Bachelor’s degree from a four-year accredited college or university is required; an advanced degree preferred (e.g., MPA, MBA, or relevant field).</li><li>A minimum of seven years of progressive and proven leadership experience in nonprofit management or related sectors is preferred.</li><li>Strong understanding of nonprofit governance and fundraising.</li><li>The candidate should have significant nonprofit or comparable leadership experience, with the ability to work effectively with volunteers, boards, and government entities. </li><li>Excellent communication, interpersonal, and public speaking skills.</li><li>Financial acumen and experience managing complex budgets.</li><li>Ability to build and sustain relationships with diverse stakeholders.</li><li>The ability to foster a healthy organizational culture, to encourage teamwork and collaboration; strong interpersonal skills that include the ability to inspire and motivate; effective at conflict management.</li><li>Passion for the mission and values of the organization.</li><li>Proficient computer skills in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) &nbsp;</li></ul>Preferred Skills:<ul><li>Experience with strategic planning and organizational growth.</li><li>Knowledge of relevant regulatory and compliance issues.</li><li>Ability to navigate complex political and social environments.</li></ul>How to Apply:&nbsp;To be considered for this position, applicants must submit a complete application package, including a cover letter, resume, and statement of salary preference. Only candidates selected for further consideration will be contacted. Thank you for your interest.&nbsp;Please continue to review our vacancy listing for other career opportunities. The position will remain open until it is filled. &nbsp;Compensation &amp; BenefitsUnited Way of Central Louisiana offers a competitive annual salary range of $85,000 to $110,000, with the final offer determined by education, training, experience, and proven performance. In addition, the comprehensive benefits package includes health insurance, a retirement plan, paid time off, and professional development opportunities.&nbsp; There is also an opportunity for a performance-based bonus upon board approval.Projected Timeline for Recruitment (Flexible and Subject to Change)<ul><li>Application period:&nbsp; Oct 2025 – Dec. 2025</li></ul>(Applications will be reviewed on a rolling basis until the position is filled.&nbsp; For priority consideration, submit your materials promptly.)<ul><li>Prescreening Interviews:&nbsp;October – November 2025</li><li>Panel Interviews: November-December 2025</li><li>Start Date: January-February 2026</li></ul>Equal Employment Opportunity (EEO) Statement:&nbsp;United Way of Central Louisiana is committed to providing equal employment opportunities to all qualified individuals. We consider applicants without regard to race, color, religion, creed, disability, veteran status, level of education, marital status, age, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, genetic information, or any other characteristic protected by applicable law.&nbsp;

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