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Why United Way of Central Florida?United Way of Central Florida (UWCF) mobilizes the caring power of the community to advance the common good in Polk, Highlands, and Hardee counties. Through strong partnerships with local organizations, donors, and volunteers, we work to improve lives and create lasting change across four impact areas: youth opportunity, financial security, healthy community and community resiliency.Joining UWCF means being part of a collaborative, purpose-driven organization committed to integrity, measurable outcomes, and community impact. Based in Lakeland, FL, we offer a dynamic professional environment with deep community roots and a high quality of life.About the RoleUnited Way of Central Florida is seeking a CFO/Vice President of Financeto lead the organization’s financial operations and planning. This position combines strategic leadership with hands-on execution and is responsible for ensuring financial accuracy, compliance, internal controls, and process efficiency.The CFO serves as a key advisor to the CEO and Board of Directors and plays a central role in maintaining financial stability and operational effectiveness, while offering strategic insights and recommendations that drive long-term success. The CFO partners with department heads and executives to align financial priorities with the organization’s mission.&nbsp; In a small, resource-conscious environment, this role requires both strategic oversight, as well as tactical financial management.&nbsp; The successful person in this capacity will possess outstanding interpersonal, communication and follow-thru skills, experience managing vendor relationships, and a demonstrated commitment to continuous improvement.&nbsp; This is an in-office position in Lakeland, FL.Key Responsibilities<ul><li>Oversee all financial operations, including budgeting, forecasting, cash flow, financial reporting, and compliance.</li><li>Ensure adherence to GAAP, IRS regulations, and nonprofit financial standards.</li><li>Manage day-to-day functions: accounts payable, receivables, payroll, general ledger, reconciliations, and donor processing.</li><li>Lead annual audit preparation and IRS Form 990, serving as the primary liaison with external auditors.</li><li>Strengthen vendor and contract management, focusing on cost-effectiveness and risk mitigation.</li><li>Proactively identify and lead process improvements, automation opportunities, and system enhancements to increase efficiency and performance excellence.</li><li>Provide timely and accurate financial reporting and analysis to the CEO and Finance Committee.</li><li>Maintain effective relationships with banking, investment, and insurance partners.</li><li>Mentor, lead and oversee a lean finance and donor services staff.</li><li>Drive a culture of transparency, accountability and operational excellence across the organization.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor’s degree in Accounting, Finance, or Business required; CPA or MBA preferred.</li><li>Minimum of 7 years of financial leadership experience, ideally in a nonprofit or mission-driven organization.</li><li>Proven experience in financial planning, reporting, audits, and internal controls.</li><li>Demonstrated success in leading departmental transformations, including the implementation of process improvements, automation, and systems upgrades.</li><li>Ability to analyze complex financial data and translate it into actionable insights.</li><li>Extensive background in vendor and contract management, cost control, and operational efficiency.</li><li>In-depth knowledge of financial systems, software, forecasting tools, project management and process improvement methodologies.</li><li>Excellent communication and collaboration skills; ability to explain financial information to non-financial stakeholders.</li><li>Strategic thinker with the ability to act as a change agent, fostering a culture of continuous improvement, accountability, and operational excellence.</li><li>Highly organized with demonstrated hands-on financial management skills, strong problem-solving, prioritization, and deadline management mindset.</li></ul>Compensation &amp; Benefits<ul><li>&nbsp;Annual Starting Salary: $145,000 -- $155,000</li><li>Comprehensive Benefits: Paid time off, health insurance, retirement plan, and professional development opportunities.</li></ul>Apply Today! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the next step in shaping the future with an outstanding team.&nbsp;Diversity &amp; Inclusion at UWCF&nbsp;At UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Chief Financial Officer

Be Part of Meaningful ChangeUnited Way of Lane County and the Early Childhood Hub are thrilled to announce an exciting opportunity to join our team as the Education Navigation Manager! We are looking for a dedicated leader who is interested in building an equitable system designed to support families and strengthen communities and experienced in complex project management and program implementation.Through a well-funded grant this initiative will develop a closed-loop navigation and referral system, utilizing the Unite Us platform, ensuring families with children will have access to critical resources. In this role, you'll lead the creation of this system, support a team of Spanish-bilingual-bicultural navigators, and collaborate with a diverse network of community partners working toward a shared vision of family well-being.If you are committed to equity, social change and strengthening communities, this is an opportunity to create lasting impact.To apply, please submit a resume and cover letter!Why This Role Matters:✅ You'll Build Something New: Be at the forefront of designing and implementing a system that improves access to parenting education and family support resources.✅ You'll Help Families Get What They Need - Ensure referrals actually lead to meaningful connections, reducing barriers to support.✅ You'll Lead with Purpose: Support and guide bilingual-bicultural navigators who provide culturally responsive assistance to families navigating complex systems.✅ You'll Strengthen Community Partnerships - Work closely with health providers, schools, nonprofits, and government agencies to create a more connected and accessible support network.✅ You'll Make a Difference: Your work will directly impact families across Lane County, ensuring they have access to the resources they need to thrive.What Does Navigation Mean in This Role?As Education Navigation Manager, you'll create and oversee a system that:<ul><li>Connects Families to Resources - Parenting education, healthcare, childcare, and social services.</li><li>Ensures Follow-Through - Tracking referrals to make sure families receive the support they need.</li><li>Reduces Barriers - Supporting families as they navigate complex systems, ensuring they have the information and guidance to access services effectively.</li><li>Improves Over Time - Establishing a feedback loop where referrals, outcomes, and family experiences inform continuous improvements.</li></ul>What You'll Do:Lead System Development &amp; Implementation<ul><li>Oversee the design and implementation of the closed-loop referral system on the Unite Us platform.</li><li>Set goals, manage project timelines, and ensure alignment with community needs.</li><li>Continuously refine the system to improve outcomes for families.</li></ul>Manage and Support Your Team<ul><li>Supervise and mentor a team of Spanish-bilingual-bicultural navigators, providing guidance, support, and professional development.</li><li>Foster a culture of learning, collaboration, continuous improvement and equity-driven service.</li></ul>Build and Strengthen Community Partnerships<ul><li>Collaborate with a diverse range of providers, from health systems and early childhood education programs to community service organizations.</li><li>Facilitate meetings, build partnerships, and ensure all partners are working toward common goals.</li><li>Serve as the primary point of contact between United Way of Lane County and key stakeholders.</li></ul>Champion Equity and Inclusion<ul><li>Center diversity, equity, inclusion, and belonging (DEIB) into all aspects of the work.</li><li>Address systemic barriers that prevent historically marginalized families from accessing services.</li></ul>Ensure Program Excellence<ul><li>Develop reporting systems to track impact and progress.</li><li>Communicate insights, outcomes and opportunities to funders and community partners.</li></ul>What We're Looking For:Minimum Education and Experience: We know that great candidates come from a variety of backgrounds. If you are excited about this role, we encourage you to apply-even if you don't meet every requirement.<ul><li>Project Management Expertise: 3-5 years of experience leading complex projects and managing timelines, budgets, and deliverables; 2-3 years of relevant experience with applicable degree or certification in project management, non-profit management, communications, health systems, or similar</li><li>Program Development Skills: Hands-on experience developing, launching, and improving programs, ideally in health systems, community services, or similar fields.</li><li>Supervisory Experience: 1-2 years managing a team with a collaborative, supportive approach.</li><li>Collaboration &amp; Facilitation: Strong ability to engage diverse partners, facilitate productive meetings, and build trusted relationships across industries.</li><li>Communication Skills: Excellent verbal and written communication skills, with the ability to clearly convey ideas and inspire action.</li></ul>Helpful (But Not Required) Qualifications:<ul><li>Experience in education, early childhood systems, or family services is a plus.</li><li>Familiarity with the Unite Us platform or other referral systems.</li><li>Spanish bilingual and bicultural background strongly preferred; preference given to candidates who meet this criterion.</li></ul>What Success Looks Like<ul><li>Families across Lane County can easily access the services they need.</li><li>A well-functioning referral system ensures follow-through, making support more effective.</li><li>Community partners trust and rely on this system to better serve families.</li><li>Your team of navigators feels valued, supported, and empowered to make a difference.</li></ul>SALARY STATEMENTGrade 1: $51,786 to $62,143 annuallyGrade 2: $62,143 to $74,572 annually.This role is an opportunity to create real, lasting change-helping families not just find resources, but truly thrive. If this work speaks to you, we'd love to hear from you.To apply, please submit a resume and cover letter!See the job description for full job details and benefits - we've been designated as a "Best Place for Working Parents"!

United Way of Lane County

Education Navigation Manager 

ABOUT US United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis. &nbsp;JOB SUMMARY The Relationship Manager is responsible for managing all aspects of corporate and employee engagement partnerships and campaigns. The position will establish, grow, and strengthen relationships with employers and internal influencers to maximize corporate and employee community involvement to meet and exceed revenue goals. Support United Way's commitment to excellent customer service by facilitating communication and relationship-building with community partners and key stakeholders (local organizations, businesses, and individuals). Positions United Way as the primary philanthropic conduit between companies, the communities in which they reside and operate, and individuals through the development of year-round engagement experiences. &nbsp;PRIMARY DUTIES AND RESPONSIBILITES •&nbsp;&nbsp;&nbsp;&nbsp;Maintain close, positive relationships with the key accounts in the assigned portfolio throughout the year, including planning and oversight of the accounts’ annual United Way campaign – focusing on building and maintaining effective relationships. •&nbsp;&nbsp;&nbsp;&nbsp;Be a passionate advocate of UWSA mission and be able to advocate amongst our corporate partners and their employees. •&nbsp;&nbsp;&nbsp;&nbsp;Oversee employee giving campaigns and creates meaningful growth through best practice strategies to grow participation and average gifts. •&nbsp;&nbsp;&nbsp;&nbsp;Work with the Individual Giving team to coordinate donor cultivation of individuals within the workplace who have potential to give major gifts. •&nbsp;&nbsp;&nbsp;&nbsp;Strategic engagement of companies year-round through implementation of specific donor/corporate engagement strategies in partnership with overall Development team, Community Engagement, Marketing, and/or Volunteerism. •&nbsp;&nbsp;&nbsp;&nbsp;Develop strategies to identify, cultivate, and steward current and potential leadership donors (gifts of $500 or more) within workplace campaigns. •&nbsp;&nbsp;&nbsp;&nbsp;Work with portfolio of corporations, corporate champions, and internal stakeholders to create revenue growth strategies for each account, informed by targeted research and the company’s CSR focus. •&nbsp;&nbsp;&nbsp;&nbsp;Assist volunteer identification, recruitment, training, retention, and advancement. •&nbsp;&nbsp;&nbsp;&nbsp;In partnership with corporate partners, create a donor engagement strategy targeted at returning, new, lapsing, and lapsed donors. •&nbsp;&nbsp;&nbsp;&nbsp;Consistently document key conversations with prospects, donors, and corporate partners into UWSA’s customer management database (CRM). •&nbsp;&nbsp;&nbsp;&nbsp;Strong attention to detail and focus on updating campaign and individual donor information in CRM including, but not limited to, corporate contact(s), employee count, UWSA involvement, company processing information, engagement practices, campaign start/end dates, etc. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain solid understanding of United Way programs and initiatives.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Work with colleagues across the organization to develop customized giving proposals for key donors who may have an interest in funding a particular initiative. •&nbsp;&nbsp;&nbsp;&nbsp;Develop relationships with the finance and administration staff to ensure that information on campaign reports is provided in a timely and accurate manner. •&nbsp;&nbsp;&nbsp;&nbsp;Monitor reports for actual and projected progress to goals for accounts within assigned portfolio and work with the Information Systems team to finalize. •&nbsp;&nbsp;&nbsp;&nbsp;Work with and manage Loaned Executives on the management of corporate campaigns and the interactions with company contacts. •&nbsp;&nbsp;&nbsp;&nbsp;Work with the VP, RD to streamline processes and improve ROI on all fundraising activities. •&nbsp;&nbsp;&nbsp;&nbsp;Willingly accept other ancillary or related assignments that will enhance the effectiveness of the corporation. &nbsp;EDUCATION AND EXPERIENCE •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree – required in a related field of study. •&nbsp;&nbsp;&nbsp;&nbsp;A Minimum of 2 years of professional work experience desired, with one or more years of fundraising or sales experience preferred.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience in working effectively in multicultural environments. •&nbsp;&nbsp;&nbsp;&nbsp;Strong relationships in the nonprofit, public and private sectors.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Staff and volunteer management.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience in using virtual platforms for presentations and/or setting up virtual meetings. •&nbsp;&nbsp;&nbsp;&nbsp;Experience with CRM/database management preferred.&nbsp; &nbsp;KNOWLEDGE, SKILLS &amp; ABILITIES INFORMATION •&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of the nonprofit arena and the ability to develop and maintain strong relationships with community partners, donors and volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to identify and build opportunities and assist in educating and mobilizing networks of individuals, companies, and agencies to support UWSA’s impact agenda. •&nbsp;&nbsp;&nbsp;&nbsp;Strong verbal and written communication skills including development of content relevant to the Impact Areas for a wide variety of audiences and media. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent collaborator and team member, able to work well with individuals at all levels of the organization.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;A personal leadership and management style that promotes collaboration and accessibility.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Professional demeanor, outgoing, confident and goal oriented. •&nbsp;&nbsp;&nbsp;&nbsp;Self-motivated and creative. •&nbsp;&nbsp;&nbsp;&nbsp;Dynamic, authentic leadership and team building skills. •&nbsp;&nbsp;&nbsp;&nbsp;Strong organizational skills. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage multiple deadlines and priorities and problem-solve issues as they arise. •&nbsp;&nbsp;&nbsp;&nbsp;Strategic thinking ability. •&nbsp;&nbsp;&nbsp;&nbsp;Commitment to Community Service. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated independent decision-making and problem-solving ability. •&nbsp;&nbsp;&nbsp;&nbsp;Facilitation and presentation skills and experience. •&nbsp;&nbsp;&nbsp;&nbsp;Data utilization expertise related to community issues. •&nbsp;&nbsp;&nbsp;&nbsp;Committee-level volunteer management. •&nbsp;&nbsp;&nbsp;&nbsp;Relationship management with a broad array of individuals and organizations.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Attention to detail in a multitasking environment. •&nbsp;&nbsp;&nbsp;&nbsp;Proficient in Microsoft Office Suite.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Competent with Adobe Products Suite, preferred. &nbsp;UNITED WAY COMPETENCIES Core Competencies (all United Way Professionals): Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand StewardBENEFITS •&nbsp;&nbsp;&nbsp;&nbsp;Employer-subsidized healthcare plan with employer-funded HRA offered. •&nbsp;&nbsp;&nbsp;&nbsp;Group dental, vision, life insurance and other insurance products available. •&nbsp;&nbsp;&nbsp;&nbsp;Paid holidays, personal and sick leave time. •&nbsp;&nbsp;&nbsp;&nbsp;403(b) retirement plan with employer matching available. &nbsp;WORK ENVIRONMENT •&nbsp;&nbsp;&nbsp;&nbsp;Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures. •&nbsp;&nbsp;&nbsp;&nbsp;Extended work on personal computing equipment, telephone, multi-functioning printer and calculator. •&nbsp;&nbsp;&nbsp;&nbsp;Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally. •&nbsp;&nbsp;&nbsp;&nbsp;Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;PHYSICAL DEMANDS •&nbsp;&nbsp;&nbsp;&nbsp;Sedentary work on a PC; sitting for extended periods of time, routinely.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Movement within the office and during external meetings and events, regularly. •&nbsp;&nbsp;&nbsp;&nbsp;Bends, stoops and twists, occasionally. •&nbsp;&nbsp;&nbsp;&nbsp;Exerts up to 25 lbs. of force, occasionally. •&nbsp;&nbsp;&nbsp;&nbsp;Facilitates, presents and collaboratively interacts with others, routinely. •&nbsp;&nbsp;&nbsp;&nbsp;Perform repetitive tasks, i.e., typing and texting, routinely.The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County. &nbsp;APPLY To submit your application visit <a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY." target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.</a>&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Applications WILL NOT be accepted via email. •&nbsp;&nbsp;&nbsp;&nbsp;Contact <a href="mailto:uwjobs@unitedwaysatx.org" target="_blank">uwjobs@unitedwaysatx.org</a> should you experience problems submitting your application.United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment. United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | <a href="http://www.uwsastx.org&amp;nbsp" target="_blank">www.uwsastx.org&amp;nbsp</a>; &nbsp;

United Way of San Antonio and Bexar County

Relationship Manager, Resources Development - Corporate

The Encore Volunteer Coordinator is responsible for the success of the Encore Volunteer Program, sponsored by United Way of the CSRA. The Encore Volunteer Program is part of AmeriCorps Seniors RSVP, one of the largest volunteer efforts in the nation for people ages 55 and over, matching older adults with local organizations to address community needs. Our Encore Volunteer projects leverage the skills of volunteers to effectively meet these needs.&nbsp; The Encore Volunteer Coordinator oversees the daily management of the program, including volunteer recruitment and supervision, compliance with funder requirements, public awareness, community partnership building, and program reporting and documentation.DUTIES AND RESPONSIBILITIES:&nbsp;&nbsp;Program Coordination:<ul><li>Manage the daily operations of the&nbsp;Encore Volunteer Program.&nbsp;</li><li>Develop and monitor the program budget to ensure smooth, efficient, and cost-effective &nbsp;&nbsp;&nbsp;&nbsp; operations.&nbsp;</li><li>Handle administrative duties related to public relations.&nbsp;</li><li>Successfully complete all CNCS AmeriCorps Seniors trainings.&nbsp;</li></ul>&nbsp;Volunteer Recruitment and Management:<ul><li>Recruit, train, and supervise older adult volunteers.&nbsp;</li><li>Organize and lead volunteer orientations, recognition events, and training sessions.&nbsp;</li><li>Secure community volunteer stations through recruitment and presentations.&nbsp;</li><li>Create, maintain, and enhance relationships with nonprofits, volunteer stations, volunteers, and community partners.&nbsp;</li><li>Coordinate community engagement activities for volunteers, including events, outings, and &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; trainings.&nbsp;</li><li>Maintain a positive, supportive environment for volunteers.&nbsp;</li></ul>&nbsp;Compliance and Documentation:<ul><li>Maintain accurate records, including client interactions and outcomes, volunteer&nbsp;&nbsp;&nbsp; &nbsp; hours, and &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; program activities.&nbsp;</li><li>Submit all necessary documentation, forms, and reports as required by funders.&nbsp;</li></ul>&nbsp;Program Reporting and Evaluation:<ul><li>Track and report key performance metrics, such as volunteer engagement, client satisfaction, and program outcomes.&nbsp;</li></ul>&nbsp;Stakeholder Relations:<ul><li>Build and maintain relationships with community partners and stakeholders.&nbsp;</li><li>Develop and coordinate the Encore Volunteer Advisory Council.&nbsp;</li><li>Serve as a liaison between volunteers, volunteer stations, and United Way.&nbsp;</li></ul>&nbsp;OTHER DUTIES:&nbsp;<ul><li>Attend meetings, trainings, and events&nbsp;related to the&nbsp;Encore Volunteer Program.&nbsp;</li><li>Oversee program-marketing efforts, including website updates, social media management, and email outreach.&nbsp;</li><li>Collaborate with community partners to enhance program operations and identify new &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; opportunities.&nbsp;</li><li>Other duties as assigned.&nbsp;</li></ul>&nbsp;QUALIFICATIONS:&nbsp;<ul><li>Proven experience in program coordination and volunteer management.&nbsp;</li><li>Strong organizational and time management skills.&nbsp;</li><li>Excellent communication skills, both written and verbal, along with strong interpersonal &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; abilities.&nbsp;</li><li>Ability to work and communicate effectively with older adults, individuals with sight and &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; hearing impairments, and people from diverse economic, social, and cultural backgrounds, with an emphasis on seniors.&nbsp;</li><li>Ability to work independently and as part of a collaborative, team-oriented environment.&nbsp;</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook); experience with remote work tools&nbsp;is a plus.&nbsp;</li></ul>&nbsp;WORKING CONDITIONS:&nbsp;<ul><li>Reports to the Community Impact&nbsp;Program Manager.&nbsp;</li><li>Maintains a 37.5-hour workweek.&nbsp;</li><li>Based at the First Stop location at 1765 Broad Street, Augusta, GA.&nbsp;</li><li>Attendance at resource events is required, including the ability to set up at event&nbsp;&nbsp; &nbsp; locations.&nbsp;</li><li>Reliable transportation is required.&nbsp;</li><li>Participation in sponsor convening provided by AmeriCorps is required.&nbsp;</li></ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF&nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivation.Relationship-Oriented:&nbsp;Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.&nbsp;Collaborator:&nbsp;understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.&nbsp;Results-Driven:&nbsp;Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;Brand Steward:&nbsp;Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.Benefits:&nbsp;<ul><li>Employees pay $40/pay period for single coverage for medical, dental and vision insurance.&nbsp;</li><li>12 paid holidays and 4 weeks accrued PTO annually&nbsp;</li><li>United Way pays 10% of salary into a retirement plan – eligible in January&nbsp;</li></ul>Salary:$40,000.00

United Way of the CSRA

Encore Volunteer Coordinator

<h2>Full job description</h2>Role PurposeThe Manager, Corporate Giving raises support for and advances United Way of Southern Nevada’s (UWSN) mission of improving lives by sustaining and growing relationships which lead to optimized employee giving campaigns, corporate gifts, corporate grants, and sponsorship revenue. The position’s objectives are to maximize giving growth through a concerted effort to establish and grow meaningful relationships with company leadership, key influencers, stakeholders and priority donors in order to retain our current donor base and develop new business and new donor relationships. This position will be responsible for creating and executing the short term and strategic account plans for each organization to realize substantial revenue growth and engagement.This outward facing, results-oriented role will require the candidate to be a high-energy and inspiring leader who is genuinely comfortable and effective in soliciting corporate and individual gifts and has the demonstrated ability to do so by building strong, mutually beneficial relationships. The successful candidate will demonstrate exceptional professionalism and discretion.Key AccountabilitiesCorporate Account Management<ul><li>Direct responsibility for building strong, mutually beneficial relationships with key corporate partners within an assigned account portfolio.</li><li>Accountable for maintaining portfolio and meeting weekly, quarterly and annual fundraising goals.</li><li>Build relationships across functions/levels within companies to include all key influencers and stakeholders as well as potential champions for UWSN.</li><li>Serve as the year-round point of contact and strategic consultant for assigned portfolio of accounts and relationships.</li><li>Provide exceptional donor and account service for the active community of investors by promptly handling inquiries, valuing donor gifts regardless of the size and regularly communicating about United Way investments and the community impact those investments are making.</li></ul>Annual Account Planning<ul><li>Provide effective consultation to help companies design effective employee giving campaigns.</li><li>Create annual account plans that emphasize scheduled engagement and investment opportunities to support UWSN.</li><li>Execute the annual account plans and manage the action steps and results from these efforts through cadenced check-ins with partners (typically quarterly). These check ins will allow for updates and improvements to account plan.</li><li>Track revenue generation, retention, visits and key business activity throughout the year, provide regular activity status, update projections to target, and conduct the appropriate account analysis to build and refine business goals.</li><li>Gain market intelligence and develop corresponding strategies that lead to increased market and company penetration and improved forecasting accuracy.</li></ul>Campaign Activities/Stewardship<ul><li>Effectively execute all aspects of campaign activities including account goal setting and planning, presentations, debrief, gratitude, stewardship and referrals.</li><li>Make presentations to individuals and groups with the intent of asking for contributions that prioritize funding and support of UWSN.</li><li>Arrange for speakers, tours and materials to support United Way messaging during campaigns.</li><li>Consult with accounts on the execution of special events to achieve campaign goals.</li></ul>Cross Functional Account Team Leadership<ul><li>Work effectively with other functions at United Way to be able to provide appropriate support and value to partners.</li><li>Create relationships for corporate leaders and other high-level donors for Major Gifts team.</li><li>Leverage relationships to create additional opportunities with other organizations and individuals.</li><li>Foster creative thinking and facilitate future partnerships within the corporate accounts.</li></ul>Goals and Objectives<ul><li>Achieve annual revenue goals for account portfolio including specific metrics to be included in annual performance objectives.</li><li>Develop and execute a comprehensive plan to successfully deploy your time against revenue objectives.</li><li>Maintain accurate and detailed donor account records in CRM database in order to analyze the effectiveness of the plan against delivering objectives.</li><li>Organize relationship management and donor responsibilities efficiently and effectively.</li></ul>Professional CompetenciesMission Focused<ul><li>Ability to link donor, volunteer, and advocates’ aspiration to needs</li><li>Ability to catalyze others’ commitment to mission</li><li>Strives vigorously to accomplish shared goals</li><li>Separates one’s own interests from organizational interests in order to make the best possible judgements for the organization</li></ul>Collaborator<ul><li>Seeks and shares knowledge of community</li><li>Take a collaborative approach to addressing issues</li><li>Focuses on shared goals</li><li>Mobilizes a broad range of sectors and resources</li></ul>Experience<ul><li>3-5 years of fundraising experience</li><li>Bachelor’s degree preferred</li><li>Knowledge of Southern Nevada region preferred</li></ul>Brand Steward<ul><li>Acts with integrity and strong ethics to foster trust at all levels (personal, market, societal)</li><li>Internalizes the meaning and commitment of United Way and consistently acts according to its value and purpose</li><li>Is accountable and transparent with all stakeholders</li></ul>Functional Competencies/AccountabilitiesManage Relationships/Relationship-OrientedIs able to communicate effective to develop, grow and sustain productive relationships. Knows how to capture and record relevant information and how to interpret and utilize the information to forge partnerships, collaborate, cultivate, grow, sustain and strengthen internal and external relationships.<ul><li>Understands and motivates individuals and organizations</li><li>Values diversity and inclusion</li><li>Effectively communicates</li><li>Treats others with respect and dignity</li><li>Actively listens to and facilitates diverse input and contributions</li></ul>Self-ManagementPresents oneself in an appropriate and professional manner. Communicates, acts, reacts and responds appropriately in all situations. Effectively utilizes interpersonal skills and political astuteness to engage with, lead and function as a member of a team as appropriate. Is trustworthy and acts with integrity, authenticity, humility and in good faith; respecting others’ opinions, priorities, values and interests. Seeks to continuously improve interpersonal and professional skills.Communication SkillsUnderstands and uses empathy, compassion and active listening. Is fully present and aware of subtleties and nuances such as body language and voice tonality to better understand what is important to constituents and how to connect and engage them with United Way. Able to influence, persuade, present, request, sell, negotiate and close a deal as appropriate.Utilize and Acquire KnowledgeIs forward-thinking, focused on what is possible and seeks new tools and knowledge as needed. Is able to use technology when acquiring and utilizing knowledge, and is innovative and creative in its application. Seeks to continuously improve interpersonal and professional skills.Achieve Results/Results-DrivenIs personally accountable for the results they achieve. Is able to adapt quickly to ever-changing environments. Is organized, able to plan, think strategically, and is creative, innovative, and appropriately persistent. Is able to make decisions and willing to take risks when appropriate to achieve results and meet goals.<ul><li>Has laser-focus on results and can effectively communicate goals and impact</li><li>Advocates for support of education, income and health</li><li>Promotes innovation/willing to take appropriate risks</li><li>Develops relationships to drive resources and results</li><li>Has the necessary organizational skills to deliver on business model</li></ul>Education, Skills, Experience and Training Required<ul><li>One to two years consultative sales experience in either for-profit or nonprofit entities, Bachelor’s Degree or a comparable combination of education and experience.</li><li>Focused sales/marketing experience with an applied emphasis on customer relationship building; significant applied consulting sales skills; demonstrated success with effective listening skills.</li><li>Effective oral and written communication skills with an ability to relate with a diverse group of individuals or organizations in an effective manner.</li><li>Effective public speaker.</li><li>Ability to think strategically with proven, strong ability to execute on plan.</li><li>Ability to take initiative and be creative in thinking and solutions.</li><li>High-energy individual who exhibits a positive outlook who can manage ambiguity and change.</li><li>Demonstrated ability to manage a portfolio of assigned accounts.</li><li>Manage expectations of internal team members effectively and a strong desire and aptitude to be part of a team environment.</li><li>Demonstrated ability to persuade others and to close sales opportunities.</li><li>Commitment to excellence and to the mission of United Way.</li></ul>Technical Knowledge and Equipment<ul><li>Proficient computer skills which include Google, Power Point and Hubspot or similar CRM system preferred.</li><li>Proficiency with social media preferred.</li><li>The incumbent in this position may operate any/all of the following equipment: telephone, cell phone and fax machine; computer, printer and related equipment; copy machine; audio-visual equipment; calculator.</li><li>Must have a vehicle, valid driver’s license and automobile insurance.</li></ul>Environment<ul><li>The environment for this position is in an office that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. In addition, the incumbent will travel via personal vehicle to client sites, workplace events, meetings, etc.</li></ul>Physical ActivityIn the course of performing this work, the incumbent:<ul><li>Will spend substantial time standing, sitting, speaking and listening.</li><li>Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.</li></ul>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.UWSN’s Commitment to Diversity, Equity and Inclusion –We believe that every person in Southern Nevada must have equal access to solving community problems.We welcome the unique perspectives and experiences that individuals bring to advancing our mission and progressing our fight for the success of every person in our community.We take the broadest possible view of diversity understanding that everyone has different values, beliefs and lived experiences. We value the intersectionality, the interconnected fabric of experiences including but not limited to race, class, gender, nationality, sexual orientation, and disability, that develops each person’s unique identity.We commit to entering partnerships and programs that address the inequities keeping Nevadans from success.We dedicate ourselves to using these principles for our business and our communities and invite others to join us in uniting for Nevada’s success!Diverse candidates are encouraged to apply.Job Type: Full-timePay: $65,000.00 - $75,000.00 per yearBenefits:<ul><li>403(b)</li><li>403(b) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>MS Office: 3 years (Required)</li><li>CRM software: 3 years (Required)</li><li>Fundraising: 3 years (Required)</li><li>non-profit Fundraising: 3 years (Preferred)</li></ul>Ability to Commute:<ul><li>Las Vegas, NV 89103 (Required)</li></ul>Ability to Relocate:<ul><li>Las Vegas, NV 89103: Relocate before starting work (Required)</li></ul>Work Location: In person

United Way of Southern Nevada 

Manager, Corporate Giving

The Marketing Manager at the United Way of West Florida supports the VP of Philanthropy and Communications in creating, developing, and executing communications and marketing strategies that further the mission of United Way of West Florida. This position provides marketing, communications, and brand management support to all aspects of UWWF's work, with the goal of positioning UWWF as a thriving United Way. They oversee United Way of West Florida’s varied and integrated communications products and services, including the design and development of marketing collateral tools, newsletters, and other print publications; web, e-news, and other online communications; media and public relations; and other marketing-related events and activities.Essential Duties and Responsibilities:<ul><li>Help develop and lead the implementation of an integrated strategic marketing &amp; communications plan utilizing various media to advance UWWF’s brand identity; broaden awareness of its priorities, funded programs, and initiatives; and increase the visibility of its services across key stakeholder audiences.</li><li>Help develop a marketing/public relations strategy with the VP of Philanthropy and Communications that will allow UWWF’s leadership to cultivate and enhance meaningful relationships with targeted, high-level external audiences, including the media and key influencers.</li><li>Help monitor progress and effectiveness of strategies to inform adjustments, inform future decisions, and drive for greater results. Maintain knowledge of best and promising practices from other United Ways and other organizations that could be adapted to meet UWWF’s goals.</li><li>Oversee the development, execution, production, and distribution/placement of UWWF’s print and electronic communications including the annual report, newsletters, ads, marketing collateral materials, news releases, etc.</li><li>Collaborate with the Community Impact team to develop timely, effective, and compelling messages for staff and volunteers to use, and to ensure cohesive messaging and UW brand experience for donors and key stakeholders.</li><li>Monitor marketing performance metrics and provide regular reports on effectiveness.</li><li>Provide monthly marketing reports to the VP of Philanthropy and Communications &amp; VP of Impact Services.&nbsp;</li><li>Directly supervise Marketing Coordinator and communications intern. Oversee volunteers and interns on a project basis, as assigned. Perform supervisory responsibilities in accordance with the organization's policies and applicable laws.</li><li>Positively represent UWWF at networking activities, events, partner agency events, and other outside activities that contribute to relationship building and visibility.&nbsp;</li><li>Perform other general and administrative duties as assigned.</li></ul>Educational Requirements:&nbsp;<ul><li>A bachelor's degree in marketing, communications, journalism, or a related field is required.</li><li>Minimum of 2-3 years of proven success in marketing, communications, events, development, or social media.</li></ul>Experience and Skills:<ul><li>Excellent communication skills, both written and verbal.</li><li>Proficiency in HTML is preferred for web content management.</li><li>Ability to build strong relationships.</li><li>Ability to manage and prioritize multiple tasks.</li><li>Strong customer service skills.</li><li>Outgoing personality with the capacity to motivate and inspire others.</li><li>Self-motivated.</li><li>Proficient in Microsoft Office.</li><li>Proficiency with Canva and other web-based applications/platforms.</li><li>Strong analytical skills.</li><li>Team player.</li><li>Must be able to travel throughout service area of United Way.</li><li>Ability to work atypical and extended hours during the week.</li></ul>United Way Core Competencies:<ul><li>Mission-Focused: Catalyze others’ commitment to mission to create social change that leads to better lives and healthier communities.&nbsp;</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: Steward of the brand and understands their role in growing and protecting the reputation and results of the greater network.</li></ul>

United Way of West Florida

United Way of Escambia County

Marketing Manager

Job LocationUnited Way of Dallas - Dallas, TX Position Summary: The Major Gifts Officer is an essential member of Resource Development, on the Major Gifts and Grants Team.&nbsp; The Major Gifts Officer serves as a trusted philanthropic advisor to major gifts donors, creating plans that support the donors’ interests and passions.&nbsp; This position will steward a portfolio of existing donors and be responsible for cultivating and stewarding a portfolio of prospective donors.&nbsp; Successful individuals in this role will be collaborative, have a growth mindset, demonstrate integrity in all donor communications and interactions, be able to balance strategic thinking and execution, and steward meaningful and transformative relationships on behalf of the United Way of Metropolitan Dallas in support of our mission What applicants need to bring to this work: <ul> 	<li>Mission-Focused:&nbsp;Passion for creating real social change that leads to improving lives in our community.</li> 	<li>Relationship-Oriented:&nbsp; Ability to communicate effectively to develop, grow and sustain productive relationships that advance the mission and support of UWMD.&nbsp; </li> 	<li>Results-Driven:&nbsp; Dedicated to delivering on measurable goals; creating, resourcing, scaling, and leveraging strategies and innovations for broad impact. Responsible for measured revenue contribution from existing and new corporate partners.</li> 	<li>Highest Ethical Standards:&nbsp; Stewards strong trusting relationships through actions, behaviors, and decisions on behalf of our donors. Must be transparent, and align with organizational goals.</li> </ul> Essential Position Responsibilities: <ul> 	<li>Responsible for cultivating major gift relationships and soliciting gifts with the ability to effectively close five- and six-figure gifts.</li> 	<li>Responsible for maintaining annual gift support for a portfolio of current and prospective donors.</li> 	<li>Develop cultivation and solicitation strategies for prospects and donors within assigned portfolio collaborating with Resource Development team and Leadership.</li> 	<li>Seek out donor interests and passions for volunteer involvement and giving.</li> 	<li>Develop a high-quality donor experience through personalized correspondence, professional proposals, and timely acknowledgements.</li> 	<li>Execute individual plans for each donor tailored to their preferences and giving goals.</li> 	<li>Partner with Leadership on solicitations by providing prospect briefings, strategic guidance and assistance with donor communications</li> 	<li>Partner with Leadership Giving to develop a portfolio of&nbsp; prospects with high likelihood for transformational gifts</li> 	<li>Actively engage donors and prospects through established UWMD events.&nbsp; </li> 	<li>Track and report on progress and projections toward financial goals. Meet revenue metrics as established.</li> 	<li>Recruit and steward individual donors by building year-round engagement activities.</li> 	<li>Collaborate with Prospecting to implement prospect management strategies utilizing CRM.</li> 	<li>Maintain an understanding of industry standards regarding donor stewardship, solicitation, confidentiality, gift crediting and financial principles</li> 	<li>Maintain a valid Drivers License for traveling to meet donors and attend events.</li> 	<li>Must be able to work flexible hours including evenings and weekends</li> 	<li>Other duties and responsibilities as assigned.</li> </ul> Skills and Competencies for Success: <ul> 	<li>A strong and successful background in fundraising</li> 	<li>Strong written and verbal communication skills</li> 	<li>Articulate and persuasive oral presentation skills.</li> 	<li>Appreciation of the importance, impact, and value of Philanthropy in Dallas</li> 	<li>Aptitude for making cold calls and securing in-person meetings with donor prospects.</li> 	<li>Demonstrated ability and willingness to solicit funds through personal contacts with donors and prospects.</li> 	<li>Innovative, self-motivated, and able to manage multiple projects well.</li> 	<li>Ability to work both independently and as a team member. </li> 	<li>Exceptional interpersonal skills to build strong relationships with all constituents including vendors, donors, staff, volunteers, wish families, and the public. </li> 	<li>Time-sensitive, goal orientated, and deadline driven. </li> 	<li>Strong analysis, concept development and implementation skills</li> 	<li>Experience in utilization of CRM data</li> 	<li>Demonstrated proficiency in MS Office and database management software such as Salesforce.</li> 	<li>Self-motivated; team oriented</li> </ul> <h2>Education and Experience Requirements:</h2> <ul> 	<li>Bachelor’s degree or higher or related equivalent experience. </li> 	<li>Minimum five years of fundraising experience working with individual and prospective donors</li> 	<li>Proven track record of securing major gifts and advancing gift cultivation, solicitation, and stewardship strategies.</li> 	<li>Demonstrated campaign experience as well as successfully managing and building a portfolio of major gift donors</li> 	<li>CFRE a plus.</li> </ul>

United Way of Metropolitan Dallas

Major Gifts Officer

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts.&nbsp; This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.Key Responsibilities and Essential Functions:<ul><li>Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Be fully prepared to begin answering phone lines promptly per assigned work schedule.&nbsp;</li><li>Log into the call queue to take calls prior to the beginning of the shift.&nbsp;</li><li>Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of the Crisis and 988 by completing all other tasks as assigned.</li><li>Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 988 training standards.&nbsp;</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Develop and implement crisis related safety plans.</li><li>If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help inquirer make an informed decision.</li><li>In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes.</li><li>Must successfully complete VIBRANT training prior to assisting callers</li><li>Perform other&nbsp;such duties as may be assigned by the supervisory team</li><li>These job responsibilities are to be the main emphasis of this position.&nbsp; As with every job at United Way, it is not possible to define jobs precisely.&nbsp; Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.&nbsp;</li></ul>Experience/Qualifications:<ul><li>High school diploma/GED, with a minimum one-year experience in the human services, social work, or customer services field required</li><li>Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable. AIRS or AAS certification preferred.</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must successfully complete Inform USA exam once eligible.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills</li><li>Ability to conduct approved suicide assessment</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>Crisis and 988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of Crisis and 988 clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>Crisis and 988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You&nbsp;can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Crisis & 988 Specialist (2nd & 3rd shift split)

Crisis & 988 Specialist

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Information &amp; Referral Specialist Reporting To: Client Services Manager 

 Department: Contact Center, 2-1-1 Orange 
County Position: Full-time/NON-EXEMPT 

 
Purpose of Position 
The primary purpose of the Information &amp; Referral Specialist at our Contact/Call Center is to assess each caller’s 
needs and accurately refer them to the appropriate health, human and/or social services agencies from the 2-1-1 
Orange County (211OC) resource database. We achieve this by educating expert working knowledge of the 211OC 
resource database and its management software, advocating, and empowering each caller so that they are 
provided with great customer service. By the end of each call, clients are one step closer to receiving the assistance 
that they need. 
 
Key Duties and Responsibilities 
 • Provide information and referral services to clients contacting 211OC through the helpline, email, texting 

methods, outreach events, or any other means identified by 211OC management as official I&amp;R channels. 
 • Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for 

entitled benefits. 
 • Connect clients to appropriate resources, empower clients, de-escalate upset clients during crises and/or 

situations of abuse, trouble-shoot for additional options. 
 • Educate clients on available services to ensure it best fits their need and empower clients to choose the 

services they feel are most appropriate for their situations. 
 • Follow-up with clients in critical situations to ensure they received the assistance that they needed. If not, 

provide them with additional resources and help. 
 • Provide warm-transfers to appropriate crisis response teams in critical situations to receive help including 

Domestic Violence, Suicide, and Behavioral health hotlines, fire, and police departments. 
 • Assist callers with different languages by using the Language Line. 
 • Develop an expert working knowledge of the 211OC’s management software including Community 

Information Exchange database, telephony, softphone, texting, administrative systems and other approved 
software. 

 • Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource 
database and through teamwork with other I&amp;R Specialists and the Resource Department. 

 • Assist clients in problem-solving when no services are available which can meet their needs. 
 • Other duties as assigned. 
 • Assist with compiling monthly and bi-annual program reporting. 
 • Advocate on behalf of clients who have been denied services. 
 • Troubleshoot basic technological failures. 
 • Performs other duties as assigned. 
 
Core Competencies 
 • Active listening and assessment skills 


 • Excellent customer service skills 
 • Computer competency with basic ability to troubleshoot technological failures 
 • Independent decision making skills utilizing processes, systems and resources 
 • Professional communication skills (verbal and written) 
 • Possess skills in proper telephone etiquette 
 • Ability to maintain a calm and sensitive demeanor 
 • Ability to be part of a team, working internally and externally. 
 
 
Job Requirements /Technical Knowledge 
 • High School Diploma or BA/BS Degree in the Human Service Field 
 • Prior experience providing information and referral services or related experience in the human service 

field is desirable. 
 • Must be Bilingual (English and Spanish– verbal and written) 
 • One year of experience working directly with individuals and families in crisis from the community 
 
Compensation 
 

 • $20.50-$23.00 per hour. Competitive benefits 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully 
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary 
position 75% of the time. The person in this position needs to occasionally move about inside the office to access 
file cabinets, records, and office machinery. Constantly operates a computer and other office productivity 
machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and 
constantly positions self to maintain computers in the office, including under the desks. The person in this position 
frequently communicates with coworkers and customers who have inquiries about our business operations and 
the community we service; therefore, the person must be able to exchange accurate information. The employee 
must occasionally lift and/or move up to 25 pounds. 
 
Send Resumes To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

103 Full time Jobs