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Effective management of Berkshire United Way’s finances and administration provides the cornerstone of our work serving the community, and working to build a community where everyone can thrive. As our Finance and Administrative Associate, you will work with and under the supervision of the Finance and Administration Manger to organize and manage the day-to-day operations of our office. You will also support your community impact, fundraising, marketing, and volunteer colleagues in doing their best and most effective work.The office is located in Pittsfield, MA; however, we work with organizations and partners throughout Berkshire County, MA. Most of the organizations we support are based in central and southern Berkshire County.The position is full-time, 40 hours per week, in person. Starting hourly rate of $19-$21 and benefits.See link for job description and how to apply.To apply, please email cover letter, resume, and three references to <a href="mailto:BusinessTeam@MassHireBerkshireCC.com" target="_blank">BusinessTeam@MassHireBerkshireCC.com</a>. Please reference "Berkshire United Way - Finance and Administration Associate" in the subject line.

Berkshire United Way

Finance and Administration Associate

United Way of Pennsylvania works to support all of our member local United Ways to be a leader and partner in building financially resilient families and thriving communities across the Commonwealth. We envision an inclusive, impactful and collaborative network of United Ways working with business, community, faith and government leaders across PA to advance equitable access to health, education and financial stability for all Pennsylvanians. UWP is most well-known for its leadership on the statewide ALICE project, to educate and advocate for households who are working but not yet earning enough to afford their basic needs. PA 211 is another key initiative of the United Way network in Pennsylvania, providing support to Pennsylvanians in need of connections to services 24/7/365 through one point of contact. UWP seeks an experienced Office Coordinator professional to support our high-functioning team of in-office and remote workers. The successful candidate possess excellent organizational skills, the ability to coordinate multiples tasks, and finds joy in doing their part to contribute to our mission by supporting our internal team, including staff and boards of directors. They are comfortable and adept with cloud-based technology. They are responsive and proactively anticipate how to support the boards and staff of UWP and PA 211.  They can communicate across multiple platforms. Goals: <ol><li>Establish relationships with Boards of Directors of PA 211 and United Way of Pennsylvania, and support board engagement. </li><li>Provide excellent customer service to members and partners for both organizations. </li><li>Deliver proactive administrative support to the UWP President and PA 211 Vice President</li><li>Increase organizational efficiency by improving electronic file organization and establishing conventions for the whole team to follow. </li></ol>Key Responsibilities:  Administrative Support<ul><li>Assist UWP President and PA 211 Vice President by scheduling appointments and helping to maintain the executive’s calendar</li><li>Prepare communications such as memos, emails, invoices, reports and other correspondence</li><li>Edit documents </li><li>Operate copy machine, administer cloud-based phone system configuration with support from vendor. Serve as primary point of contact with office operations vendors for phones and printer/copier, as well as UWP’s IT consultant</li><li>Prepare mail merge letters and communications as needed</li><li>Assist with event planning and logistics as-needed</li><li>Track registration and payment for events</li><li>Answer phones</li><li>Open and distribute mail, monitor requests for 211 marketing materials and pack/ship marketing materials </li><li>Support hiring and onboarding processes by posting positions, collecting applications, coordinating interview schedules, processing new staff forms, overseeing acquisition and set up of laptops and other technology equipment</li><li>Manage annual Membership Investment Process and track membership status</li><li>Order office supplies</li><li>Manage reservations for shared meeting space and equipment</li></ul> Board Support for United Way of Pennsylvania and PA 211<ul><li>Transcribe Board minutes for UWP</li><li>Prepare Board Meeting Notices for UWP and PA 211</li><li>Prepare and post board meeting materials for UWP and PA 211</li><li>Record and track Board Meeting attendance for UWP</li><li>Track length of service of board members for UWP and PA 211</li><li>Help President and VP of PA 211 ensure balance of Board Membership per the bylaws and nominating goals of UWP and PA 211</li></ul> File Management<ul><li>Maintain all electronic and paper files in accordance with the UWP Document Retention Policy, including deletion of files per the standards of the document retention policy</li><li>Create and assure ongoing implementation of file storage and naming conventions for use by all staff, and organize UWP’s electronic files to comply with these conventions Accounting Support for United Way of Pennsylvania and PA 211</li><li>Keep log of all checks and online payments received for UWP and PA 211</li><li>Assist with the annual UWP audit by providing documentation </li></ul>Other duties as assigned by the UWP PresidentMinimum Requirements:  Good organization, time management and scheduling skillsProficient with Microsoft and cloud-based file storage, including One Drive, Word, Outlook, Excel and PowerpointExcellent verbal and written communication skills to interact with staff, members and other stakeholdersAbility to multitask and manage several projects at onceAbility to work independently and deliver significant portions of projects with little to no oversight Ability to thrive in a fast-paced, hard-working and dynamic work environmentAbility to lift and move 25 pounds occasionally

United Way of Pennsylvania

Part-Time Office Coordinator

Prevention Network Coalition Coordinator, VISTAOrganization DescriptionOur mission is to build a stronger Northwest Vermont by mobilizing our community to improve people’s lives. United Way isn’t just our name – it’s how we work. We bring together individuals, nonprofits, businesses, and government entities to fight for a strong, vibrant, and healthy community. We fight for the education, financial stability, and health of every person in Chittenden, Franklin and Grand Isle counties.Purpose of PositionJoin United Way’s Prevention Network as a member of the backbone team which engages network partners across the Northwest VT region, manages network communications, and supports collaborative projects. As part of the backbone team, this role is dedicated to advancing the Prevention Network’s mission to prevent substance misuse and promoting wellbeing in our communities. The primary purpose of this role is to work in close partnership with United Way staff and community-based prevention coalitions, fostering collaboration in order to advance the Prevention Network’s goals of sustainable and equitable activities across the region. Key ResponsibilitiesKey responsibilities for this role include but are not limited to: <ul><li>Work closely with a core group of United Way staff members and 5-7 community coalitions dedicated to preventing substance misuse and promoting well-being.</li><li>Collaborate with coalitions to plan and execute collaborative projects, events or programming aligned with the goals of the Prevention Network. </li><li>Work with the coalitions to assess community needs and tailor programming/events to address community needs. </li><li>Develop and maintain effective communication channels between the Prevention Network, coalitions, and community stakeholders.</li><li>Establish mechanisms to monitor the progress and impact of collaborative projects.</li></ul>Qualifications<ul><li>Available to start August 1st, 2024 (position starts August 1st, 2023, and ends July 31st, 2025, with the possibility to renew for another 12-month term).</li><li>High school diploma or equivalent.</li><li>Possess skills in the following areas: communications, project coordination, meeting facilitation, relationship building.</li><li>Passion for community wellbeing </li></ul>Benefits<ul><li>Living stipend - $22,882 per year</li><li>$250 monthly housing, gas, or grocery stipend.</li><li>Loan deferment for qualified student loans.</li><li>EITHER 1) a choice of a $6,345 education award OR 2) a $1,800 (pre-tax) cash stipend.</li><li>Health, dental &amp; vision benefits. </li><li>Ten paid personal days &amp; 10 sick days plus federally recognized holidays.</li><li>Childcare benefits if eligible. </li><li>Discounted gym membership.</li><li>Flexible schedule (35 hours per week).</li><li>Professional development, networking, and community engagement opportunities.</li><li>Chance to make a substantial difference in the community. </li><li>Gain valuable work skills and experience.</li></ul>How to ApplyApplications or questions should be sent to Dillon Boisvert via email at <a href="mailto:Hiring@unitedwaynwvt.org" target="_blank">Hiring@unitedwaynwvt.org</a>. Interviews are scheduled on a rolling basis, and the application deadline is June 30th, 2024. More information can be found on o

United Way of Northwest Vermont

Prevention Network Coalition, VISTA

Prevention Network Coordinator, VISTAOrganization DescriptionOur mission is to build a stronger Northwest Vermont by mobilizing our community to improve people’s lives. United Way isn’t just our name – it’s how we work. We bring together individuals, nonprofits, businesses, and government entities to fight for a strong, vibrant, and healthy community. We fight for the education, financial stability, and health of every person in Chittenden, Franklin and Grand Isle counties.United Way of Northwest Vermont has a long history of promoting and facilitating volunteerism, advocacy, and giving. Volunteerism is the basis of our mission to build a stronger region by mobilizing our community to improve people’s lives. We offer a range of programs that serve many demographics across Chittenden, Franklin, and Grand Isle counties.Purpose of PositionJoin United Way’s Prevention Network as a member of the backbone team. As part of the backbone team, this role is dedicated to advancing the Prevention Network’s mission to prevent substance misuse and promoting wellbeing in our communities. The primary purpose of this role is to support the Prevention Network in the areas of meeting facilitation, organizing Network training opportunities, and coordinating the annual Prevention Summit. Key ResponsibilitiesKey responsibilities for this role include but are not limited to: <ul><li>Work closely with United Way staff, consultants, and volunteers as a member of the backbone team for the Prevention Network. </li><li>Facilitate and contribute to meetings within the backbone team and broader Prevention Network</li><li>Provide administrative support for meetings including agenda preparation, documentation, and follow-up actions.</li><li>Support the coordination efforts for the Annual Prevention Summit, working with the backbone team to plan for, execute and evaluate the event.</li></ul>Qualifications<ul><li>Available to start August 1st, 2024 (position starts August 1st, 2024, and ends July 31st, 2025, with the possibility to renew for another 12-month term).</li><li>High school diploma or equivalent.</li><li>Possess skills in the following areas: communications, project coordination, meeting facilitation, relationship building.</li><li>Passion for community wellbeing </li></ul>Benefits<ul><li>Living stipend - $22,882 per year</li><li>$250 monthly housing, gas, or grocery stipend.</li><li>Loan deferment for qualified student loans.</li><li>EITHER 1) a choice of a $6,345 education award OR 2) a $1,800 (pre-tax) cash stipend.</li><li>Health, dental &amp; vision benefits. </li><li>Ten paid personal days &amp; 10 sick days plus federally recognized holidays.</li><li>Childcare benefits if eligible. </li><li>Discounted gym membership.</li><li>Flexible schedule (35 hours per week).</li><li>Professional development, networking, and community engagement opportunities.</li><li>Chance to make a substantial difference in the community. </li><li>Gain valuable work skills and experience.</li></ul>How to ApplyApplications or questions should be sent to Dillon Boisvert via email at <a href="mailto:Hiring@unitedwaynwvt.org" target="_blank">Hiring@unitedwaynwvt.org</a>. Interviews are scheduled on a rolling basis, and the application deadline is June 30th, 2024. More information can be found on our <a href="https://unitedwaynwvt.org/get-involved/join-our-team/" target="_blank"> website</a>.  Early applications are encouraged to receive a SerVermont VISTA slot.

Prevention Network Coordinator, VISTA

Volunteer Engagement Coordinator, VISTAOrganization DescriptionOur mission is to build a stronger Northwest Vermont by mobilizing our community to improve people’s lives. United Way isn’t just our name – it’s how we work. We bring together individuals, nonprofits, businesses, and government entities to fight for a strong, vibrant, and healthy community. We fight for the education, financial stability and health of every person in Chittenden, Franklin and Grand Isle counties.United Way of Northwest Vermont has a long history of promoting and facilitating volunteerism, advocacy, and giving. Volunteerism is the basis of our mission to build a stronger region by mobilizing our community to improve people’s lives. We offer a range of programs that serve many demographics across Chittenden, Franklin, and Grand Isle counties.Purpose of Position In this position, the VISTA will have a unique opportunity to build professional skills while helping United Way of Northwest Vermont (UWNWVT) engage volunteers for nonprofit organizations which align with UWNWVT’s key strategies of meeting basic needs such as housing, food, and transportation; promoting mental health; reducing substance misuse; support families; and fostering financial stability. In addition, this position includes project coordination, community outreach to volunteers, relationship building with the Northwest Vermont nonprofit and business  sectors, and maintaining the Volunteer Connection platform .Key ResponsibilitiesKey responsibilities for this role include but are not limited to: <ul><li>Coordinate the redevelopment of United Way’s Volunteer Connection program in collaboration with the program manager. </li><li>Compile and promote volunteer opportunities with nonprofit organizations that align with United Way’s key strategies. </li><li>Build new and maintain existing relationships with nonprofit organizations in Chittenden, Franklin, and Grand Isle counties. </li><li>Coordinate marketing efforts and general community outreach to recruit and engage volunteers. This includes individual volunteers and corporate group volunteers.</li><li>Work with United Way’s Donor Relations Team to promote Volunteer Connection as a tool for corporate engagement. </li></ul>Qualifications<ul><li>Available to start August 1st, 2024 (position starts August 1st, 2024, and ends July 31st, 2025, with the possibility to renew for another 12-month term).</li><li>High school diploma or equivalent.</li><li>Reliable transportation for travel to and from the office as well as travel to United Way partners across the Northwest Vermont region. </li><li>Possess skills in the following areas: project coordination, volunteer outreach/recruitment, relationship building, marketing and communications. </li><li>Passion for advancing the work of nonprofit organizations.</li></ul>AmeriCorps VISTA Benefits<ul><li>Living stipend - $22,882 per year</li><li>$250 monthly housing, gas, or grocery stipend.</li><li>Loan deferment for qualified student loans.</li><li>EITHER 1) a choice of a $6,345 education award OR 2) a $1,800 (pre-tax) cash stipend.</li><li>Health, dental &amp; vision benefits. </li><li>Ten paid personal days &amp; 10 sick days plus federally recognized holidays.</li><li>Childcare benefits if eligible. </li><li>Discounted gym membership.</li><li>Flexible schedule (35 hours per week).</li><li>Professional development, networking, and community engagement opportunities.</li><li>Chance to make a substantial difference in the community. </li><li>Gain valuable work skills and experience.</li></ul>How to ApplyApplications or questions should be sent to Dillon Boisvert via email at <a href="mailto:Hiring@unitedwaynwvt.org" target="_blank">Hiring@unitedwaynwvt.org</a>. Interviews are scheduled on a rolling basis, and the application deadline is June 30th, 2024. More information can be found on our <a href="https://unitedwaynwvt.org/get-involved/join-our-team/" target="_blank"> website</a>.  Early applications are encouraged to receive a SerVermont VISTA slot.

Volunteer Engagement Coordinator, VISTA

SummaryAs a full-time accounting clerk for United Way of the Plains, you will have an opportunity to be part of a mission-focused results-driven team that will record financial transactions related to the various business activities of the organization through our accounts payable and accounts receivable processes. The successful candidate for this position has a high commitment to accuracy, trust, and dependability. This position works closely with all members of the finance team, and also engages with all staff throughout the organization. Additionally, the successful candidate will show the ability to be a part of a team whose core values align with our culture in the areas of: Community, Collaboration, Leadership, People, Diversity, Advocacy and Stewardship. These values shape our internal behaviors and communicate to our various stakeholders who we are and what we stand for.   Key Responsibilities/Essential Functions:The major responsibilities of this position include, but are not limited to:<ul><li>Data coding and input of vendor invoices, and generating checks for signature</li><li>Prepare and transmit deposits electronically for checks received in the mail</li><li>Data coding and input of accounts receivable collections</li><li>Data input of pledges and other miscellaneous receivables</li><li>Maintain departmental files relating to accounts payables and receivables</li></ul>Minimum requirements and qualifications: <ul><li>High school diploma or GED.  Post high school courses in accounting preferred.</li><li>At least two years of experience in a similar position (not-for-profit experience preferred)</li><li>Ability to thrive in a fast paced, deadline driven environment</li><li>Capacity to be self-directed while working as a member of a larger team</li><li>Demonstrated ability to maintain confidentiality, possess a high level of accuracy in work product, and commitment to defined deadlines</li><li>Demonstrated proficiency in Microsoft Excel, along with experience in database programs</li></ul>Physical Demands:These physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position:<ul><li>The employee is required to actively listen and communicate clearly. </li><li>Ability to lift and carry 25 pounds. </li><li>Vision abilities required by this job include close and far. </li><li>Ability to operate a computer keyboard, and lift files and reports. </li></ul>Non-Negotiable Hiring Criteria: <ul><li>Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.</li><li>Ability to interact in a positive way with individuals and groups. </li><li>Must be flexible and multitask oriented; can adapt to changing priorities. </li><li>Dependable and reliable to meet deadlines; remains calm under pressure. </li><li>Lead by personal example; your word is your bond. </li><li>Servant leader who can positively influence others not under their control. </li><li>Possess excellent judgment and creative problem-solving skills. </li><li>Helps create a work environment that embraces and appreciates diversity.</li></ul>Core Competencies for all United Way Professionals: <ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations. </li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal. </li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. </li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. </li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. </li></ul>How to Apply: Submit your cover letter and resume via email to:  <a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “Accounting Clerk” in the subject line.Application Deadline: For priority consideration, apply by May 17, 2024; position will remain open until filled. More information about the United Way of the Plains can be found at <a href="https://unitedwayplains.org" target="_blank">https://unitedwayplains.org</a>United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Accounting Clerk

Summary:The Volunteer Income Tax Assistance (VITA) Program is a key part in the work done by United Way of the Plains Financial Stability focus area, which assists residents in becoming financially independent by focusing on education and services that build financial stability. The VITA Program Manager is responsible for the coordination and execution of the VITA program which provides free tax services for households that meet eligibility requirements.<a href="#_msocom_1">[DM1]</a> <a href="#_msocom_2">[MP2]</a> Key Responsibilities:Under the direction of the Vice President of Community Impact, the VITA Program Manager will assist in developing, implementing, and reporting on vital components of the VITA program. Candidate must have strong professional, interpersonal, project management and communication skills. Focus of responsibilities will include (and are not limited to): <ul><li>Project management of marketing and communication activities and collateral </li><li>Assist in volunteer recruitment, training, and retention<a href="#_msocom_3">[DM3]</a> <a href="#_msocom_4">[MP4]</a> </li><li>Planning and implementation of special events, such as Mega Tax Days </li><li>Coordination and implementation of outreach and education activities </li><li>Execute in-person outreach in assigned counties, engaging prospective partners, and building awareness of Financial Stability goals and services </li><li>Complete VITA training and certification in accordance with IRS and United Way of the Plains requirements </li><li>Grant writing, grant reporting</li></ul>Minimum requirements and qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. The ideal candidate will have the following education and skill requirements: • Strong interpersonal, written, and verbal communication skills • Great attention to detail • Strong problem-solving skills • Computer (Word, Excel, PowerPoint) • Demonstrated ability to work effectively with and gain the respect and support of varied and changing    constituencies including staff, community representatives, and volunteers• Ability to represent United Way with public/private partners across all levels of organizations • Ability to work independently, with proven time management skills•Self-motivated professional and team player who is inclusive, flexible, creative, curious, and energetic • Decisive and resourceful individual with the willingness to accept responsibility and take charge of results; able to pivot and problem solve • Must be available to work flexible hours during the tax season, including evenings and SaturdaysPhysical Demands:These physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position:<ul><li>The employee is required to actively listen and communicate clearly. </li><li>The employee is required to speak publicly. </li><li>The employee is required to walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl. </li><li>Ability to lift and carry 25 pounds. </li><li>Vision abilities required by this job include close and far. </li><li>Ability to operate a computer keyboard, and lift files and reports. </li><li>Must have a valid driver's license and means of transportation.</li></ul>Non-Negotiable Hiring Criteria:<ul><li>Effective and skilled communicator in both one-on-one interactions and group settings. </li><li>Excellent writing skills. </li><li>Proficient in Microsoft Office applications (Excel and PowerPoint). </li><li>Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.</li><li>Ability to interact in a positive way with individuals and groups. </li><li>Must be flexible and multitask oriented; can adapt to changing priorities. </li><li>Can work independently and responsibly while managing numerous projects simultaneously. </li><li>Dependable and reliable to meet deadlines; remains calm under pressure. </li><li>Lead by personal example; your word is your bond. </li><li>Possess excellent judgment and creative problem-solving skills. </li><li>Helps create a work environment that embraces and appreciates diversity.</li></ul>Core Competencies for all United Way Professionals <ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations. </li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal. </li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. </li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. </li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. </li></ul>How to Apply: Submit your cover letter and resume via email to: <a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “VITA Program Manager” in the subject line.Application Deadline: For priority consideration, apply by May 17, 2024; position will remain open until filled. More information about the United Way of the Plains can be found at <a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a> United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

VITA Program Manager

United Way of the Lower Eastern Shore (UWLES) seeks an experienced professional for Office Manager.  Salary range $43,000-46,000/year.This team member serves as the agency’s key contact in the front office for callers and office guests while working closely with all team members, donors, volunteers and community members.  This role helps meet the organization’s mission through daily administrative tasks, database entry/data management, program &amp; event support, facilities/vendor support, and basic accounting functions.The successful candidate must be an effective and positive communicator, have strong technical and organizational skills, able to manage concurrent projects with varied deadlines, and be open to creative solutions. Candidates who share our values, commitment to community, and dedication to team success are encouraged to apply – we look forward to learning more about you! Submissions are accepted online and must include/upload a cover letter, current resume and three (3) professional references. Primary duties include:<ul><li>Serve as the agency’s primary and initial contact with telephone &amp; office support for general &amp; referral inquiries, community guests, donors, volunteers, visitors, and vendors.  This person’s workspace is in the front lobby.</li><li>Team, Project and Administrative Support, including but not limited to:<ul><li>Office technology support, including managing online tools/meetings, on-site technology, and coordination of vendor support.</li><li>Conference room scheduling, room preparations and care.</li><li>Managing office volunteers and related projects.</li><li>Pledge processing and maintaining confidential data in donor database.</li><li>Support for Finance Manager related to daily processing &amp; posting of receivables and payables, including utilizing database and QuickBooks. </li><li>Processing daily mail and packages. </li><li>Coordination/scheduling of board &amp; committee meetings, and assistance with preparation &amp; distribution of communications and support materials.</li><li>Facilities and supplies management – maintaining safety protocols, organization of primary office and storage areas, facilitating supply/equipment orders, vendor/maintenance scheduling, and maintaining general office inventory.</li><li>Coordination of direct mail processes in donor database and Excel such as managing mail lists, producing letters, and facilitating with team and print/mail vendor.</li><li>Maintain database and reports for agency’s direct program(s) as needed.</li><li>Event administrative and logistics support as needed to ensure positive guest experiences.</li></ul></li><li>Administrative support as needed for Leadership, Development and Impact team members.</li><li>Additional duties as assigned based on interests, talents, and ability.</li></ul>Minimum Qualifications include:<ul><li>Ability to work in a dynamic, inclusive team environment with a community-centered philosophy.</li><li>Professional, positive and friendly interpersonal and customer service skills. Commitment to equality, kindness, integrity and confidentiality at all times.</li><li>Excellent oral and written communication skills.</li><li>Adaptable with strong multi-tasking &amp; prioritizing skills. </li><li>Able to work both independently and with teams of staff and volunteers.</li><li>Advanced computer skills required:  high proficiency with all Microsoft Office products (Excel, Outlook, Word, SharePoint, etc.); ability to master database; Experience with QuickBooks preferred.</li><li>Ability to quickly learn and excel in new programs, database platforms and processes.</li><li>Strong organizational skills.</li><li>Adaptable and flexible to dynamic work environment, with strong multi-tasking and prioritizing skills.</li><li>3 to 5 years of administrative support or relevant experience.</li><li>High school diploma/GED or its equivalent; Associate degree preferred.</li><li>Physical needs of position may include extended periods of sitting or standing and lifting items up to 30 pounds. </li><li>Use of own vehicle in performance of some duties will be needed. Standard mileage reimbursement is provided (excluding daily commute).</li></ul>UWLES is an Equal Opportunity Employer. Reasonable accommodations may be available for individuals with disabilities to perform the essential duties.UWLES is a high-performing nonprofit leader of solutions, funding and collaboration for the challenges of our region. We leverage talents, relationships and financial resources to drive community change. Impacting 1 in 3 neighbors annually in our four-county service area, UWLES harnesses the power of our community to advance health, education and financial stability for all neighbors. Please review our profile, and visit <a href="http://www.uwles.org" target="_blank">www.uwles.org</a>  and our socials for additional information about our team, partnerships, fundraising and local impact.

United Way of the Lower Eastern Shore

Office Manager

Purpose of PositionEnrollment Specialist is primarily responsible for helping people over the phone assess their eligibility and successfully apply on their behalf for benefits programs including, but not limited to: CalFresh (known federally as Supplemental Nutrition Assistance Program or SNAP), Low-Cost Utility Assistance, California Alternative Rates for Energy Program (CARE), and other approved application processes.Key Duties and Responsibilities<ul><li>Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for entitled benefits.</li><li>Enroll clients over the phone through BenefitsCal (online – primarily CalFresh), and other approved application processes, which includes answering questions on their behalf, obtaining consent and uploading images of their documentation. </li><li>Maintain accurate tracking and reporting for enrollment programs and referral services.</li><li>Conduct client follow-up via phone and text message to ensure the continuation of benefits.</li><li>Follow up with the client to determine application approvals and advocate on their behalf when experiencing barriers.</li><li>Provide first-contact resolution by ensuring that each customer’s needs are addressed to the best of 2-1-1’s ability during their first contact with 211OC. </li><li>Collaborate with and serve as a resource to community organizations and 211OC staff to share best practices and other knowledge.</li><li>Assist with community outreach events throughout the County of Orange. </li><li>Assess participants’ immediate needs and make referrals to appropriate resources.</li><li>Develop an expert working knowledge of the 211OC’s management software including Community Information Exchange database, telephony, softphone, texting, administrative systems and other approved software.</li><li>Empower clients to choose the services they feel are most appropriate for their situations.</li><li>De-escalate upset clients and intervene during crises and/or situations of abuse.</li><li>Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource database and through teamwork with other I&amp;R Specialists and the Resource Department. </li><li>Assist clients in problem-solving when no services are available which can meet their needs.</li><li>Divide time between answering contacts for benefits enrollment and the 2-1-1 general line based upon department call volume and staffing levels.</li><li>Advocate on behalf of clients who have been denied services</li><li>Troubleshoot basic technological failures</li><li>Performs other duties as assigned</li></ul>Core CompetenciesAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills - Maintains confidentiality; remains open to others' ideas and tries new things. Active listener, able to handle conflict and remains neutral in situations open to others' ideas, and tries new things.Oral Communication - Effective communicator demonstrates the ability to de-escalate conflict. Listens and obtains clarification; responds well to questions; participates in meetings.Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. Able to effectively present in front of groups of customers or employees of the organization.Job Requirements /Technical Knowledge<ul><li>High School Diploma or BA/BS Degree in the Human Service Field</li><li>Prior experience providing information and referral services or related experience in the human service field is desirable</li><li>Must be Bilingual (English and Spanish– verbal and written) </li><li>One year of experience working directly with individuals and families in crisis from the community</li></ul>Compensation<ul><li>$20.90 per Hour. Competitive Benefits</li></ul>Physical Demands Physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, frequent communication with other employees, and community members, in person, on the phone, and computer. Occasionally travel off-site to meetings and events. Able to lift, carry, push, and/or pull up to 25 pounds. Requires occasional stooping, kneeling, crouching, and/or crawling. Sedentary, sitting, walking, occasional lifting (overhead, waist level) from the floor, bending. Frequent near vision use for reading and computer use; may require long periods of sitting and/or standing. Frequent hand use and finger dexterity are needed to use a computer keyboard and operate standard office equipment. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.Send Resumes To: <a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>

Orange County United Way

Enrollment Specialist 

The Director of 211 will ensure the operational excellence of the 211 social services helpline and its related services. This role involves supervising the resource database team and overseeing the 211-call center and KYNECT teams. Additionally, the Director will lead all relevant 211 programming, including staff coordination, service delivery, data collection, program evaluation, fund development, and grant compliance. Working closely with UWBG leadership team members, they will shape the strategic direction for the service and seek new opportunities to expand the mission and revenue. The Director will ensure effective communication and collaboration with key stakeholders, including valued funders, state 211 provider networks, non-profit partners, and emergency response agencies. They will also develop and execute a comprehensive fundraising plan designed to maintain a fully funded 211 program and exceed requisite operational funding.As a subject-matter expert with a keen understanding of the industry and regulatory requirements around the information and referral sector of human services, the Director will oversee all additional components of the daily operation of 211.The 211 program is a free and confidential information and referral service available 24/7 online and over the phone. It connects individuals to a wide range of health and human services resources. Common requests received by 211 specialists include assistance with housing and utility bills. However, the program also handles referrals for various other issues, including financial needs, health resources, support for older Americans and people with disabilities, employment services, children and youth services, and mental health and suicide prevention resources.

21 Administration / Customer Service Jobs