Office Manager

Love people and serving the community?  Join the UWLES team!  United Way of the Lower Eastern Shore (UWLES) is seeking an energetic professional for Office Manager in Salisbury, Maryland.

This team member serves as the agency’s key contact in the front office for callers and office guests while collaborating closely with all team members, donors, volunteers, and community members.  This role helps meet the organization’s mission through daily administrative tasks, database entry/data management, program and event support, facilities/vendor support, and basic accounting functions.

The successful candidate must be an effective and positive communicator, have strong technical and organizational skills, able to manage concurrent projects with varied deadlines, and be open to creative solutions.  This team member supports the agency’s outreach and fundraising events as well, and must be comfortable engaging with donors, volunteers, and community members.

Candidates who share our values, commitment to community, and dedication to team success are encouraged to apply – we look forward to learning more about you!  Submissions are accepted online and must include a cover letter, current resume and three (3) professional references.  

Primary duties include:

• Serve as the agency’s primary and initial contact with telephone and office support for general & referral inquiries, community guests, donors, volunteers, visitors, and vendors.  This person’s workspace is in the front lobby of our Salisbury, Maryland office. 
• Team/Project/Administrative Support duties, including but not limited to:
  • Office technology support, including managing online tools/meetings, on-site technology, and coordination of vendor support.
  • Conference room scheduling, room preparations and care.
  • Managing office volunteers and related projects.
  • Pledge processing and maintaining confidential data in donor database.
  • Support for Finance Manager related to daily processing & posting of receivables and payables, including utilizing database and QuickBooks.
  • Processing daily mail and packages. 
  • Coordination/scheduling of board and committee meetings, with assistance in preparation & distribution of communications and support materials.
  • Facilities and supplies management – maintaining safety protocols, organization of primary office and storage areas, facilitating supply/equipment orders, vendor/maintenance scheduling, and maintaining general office inventory.
  • Coordination of direct mail processes in donor database and Excel such as managing mail lists, producing letters, and facilitating with team and print/mail vendor.
  • Maintain database and reports for agency’s direct program(s) as needed.
  • Event administrative, logistics, and outreach support as needed to ensure positive guest experiences.
• Administrative support as needed for Leadership, Development, and Impact team members.
• Additional duties as assigned based on interests, talents, and ability.
• Occasional evening or weekend hours will be required to support the agency’s outreach and fundraising needs.

Minimum Qualifications include:

• Ability to work in a dynamic, inclusive team environment with a community-centered philosophy.
• Comfortable in engaging directly with donors, volunteers, and community members at outreach, fundraising or community events.
• Professional, positive, and friendly interpersonal and customer service skills.  Commitment to equality, kindness, integrity, and confidentiality at all times.
• Excellent oral and written communication skills.
• Adaptable with strong multi-tasking & prioritizing skills. 
• Able to work both independently and with teams of staff and volunteers.
• Advanced computer skills required:  high proficiency with all Microsoft Office products (Excel, Outlook, Word, SharePoint, etc.); ability to master databases; Experience with QuickBooks preferred.
• Ability to quickly learn and excel in new programs, database platforms and processes.
• Strong organizational skills.
• Adaptable and flexible to dynamic work environment, with strong multi-tasking and prioritizing skills.
• 3 to 5 years of administrative support or relevant experience.
• High school diploma/GED or its equivalent; Associate degree preferred.
• Physical needs of position may include extended periods of sitting or standing and lifting items up to thirty (30) pounds. 
• Use of own vehicle in performance of some duties will be needed. Standard mileage reimbursement is provided (excluding daily commute).

This is a full-time, salaried exempt position.  Minimum salary is $44,000 and maximum salary is $46,000.   Standard office and work hours are 8:30 am – 5:00 pm, Monday-Friday. Options for a four-day work week with a modified daily schedule are available with leadership approval.  Occasional evening or weekend hours will be required to support the agency’s outreach and fundraising needs. 

Benefits:  A full benefits package is offered and includes options for health, dental, vision, life insurance with AD&D, long-term disability, workers compensation, unemployment, and supplemental insurances – most with employer paid portions which vary by type/plan; Simple IRA retirement is offered, with match after first year;   Paid time off includes sick, vacation, personal, holiday, military and bereavement for immediate family; additional unpaid parental/caregiving leave available. 

UWLES is an Equal Opportunity Employer and candidates from all backgrounds and cultures are encouraged to apply.  Reasonable accommodations may be available for individuals with disabilities to perform the essential duties.

UWLES is a high-performing nonprofit leader of solutions, funding, and collaboration for the challenges of our region.  We leverage talents, relationships, and financial resources to drive community change.  Impacting 1 in 3 neighbors annually in our four-county service area, UWLES harnesses the power of our community to advance health, education, and financial stability for all neighbors.