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United Way of El Paso County is committed to improving the lives and futures of all people in 

the community. We bring together expertise, funding and volunteer support to positively impact 

education, health, basic needs, and financial stability. In partnership with others, we work to 

eliminate inequities experienced by diverse populations so that all people have a safe, healthy 

home environment, achieve their educational potential, and increase their financial stability. We 

commit to building bridges across cultural, racial, religious, and economic boundaries. 

Position: Compliance Specialist 
 
Reports to: Community Resiliency Center Manager 
 
Purpose: The Compliance Specialist supports the mission of United Way of El Paso 

County (UWEPC) through the Community Resiliency Center by reviewing 
applications for assistance, verifying eligibility and approving assistance 
to address community needs as a result of the COVID-19 pandemic. The 
Compliance Specialist helps ensure all applicant’s supporting 
documentation comply with relevant regulations and policies that adhere 
to the program/service implemented. 

 
MAJOR DUTIES &amp; RESPONSIBILITIES: 

ï· Process and review applications for rental and utility assistance. 

ï· Review all documentation, forms, and certification files to validate information and make 
determinations of eligibility for assistance, ensuring compliance to the program 
procedures for eligibility requirements. 

ï· Utilize technology platforms to communicate and collect information and documentation 
as needed. 

ï· Complete review of applications in a timely and accurate manner, consistent with 
regulatory guidelines, with the need for strong time management skills. 

ï· Maintain client files and documentation according to quality assurance, grant reporting, 
and auditing standards. Ensure client file contains all required and acceptable 
documentation and verification. 

ï· Serve as liaison between Resiliency Navigator and/or applicant on additional 
documentation requests. 

ï· Support Manager with processes for payment distributions (applicable for 
eligible/approved applicants). 

ï· Assist in administrative duties for the project by maintaining reports, filing and organizing 
data. 

ï· Provide backup assistance to other Compliance Specialist(s), as needed. 

ï· Perform other duties as assigned. 
 

Community Partnerships 

ï· Maintain working knowledge of the status of programs, engagement, and initiatives to 
fully participate and provide status updates, when necessary. 

ï· Seek and maintain strong community partnerships with local service providers and 
potential supporters. 


ï· Cultivate a strong collaborative of response and engagement in the Community 
Resiliency Center by convening partners to assess community needs and strategically 
execute programs in collaboration with partners. 

ï· Participate in recurring program and strategic meetings to assist in shaping the vision of 
UWEPC Community Impact products and partnerships in relation to the Community 
Resiliency Center. 

ï· Advocate for UWEPC Community Impact products with community partners and 
stakeholders. Research new programs and services that may be relevant to the mission 
and values of UWEPC. 

ï· Develop and cultivate successful strategic business/personal relationships. 

ï· Facilitate relationships with partners for direct services to clients including reporting, and 
information-sharing. 
 

CROSS FUNCTIONAL RESPONSIBILITIES: 

Community Engagement 

ï· Work effectively with other teams at United Way to provide appropriate support and 
value to partners. Leverage relationships to create additional opportunities with other 
organizations and individuals. 

ï· Foster creative thinking and facilitate future partnerships within corporate accounts. 

ï· Attend key community events and activities as a way to promote United Way of El Paso 
County’s mission, vision and core values becoming a defined community ambassador 
for United Way, in particular as it relates to the Community Resiliency Center and 
disaster response. 

ï· Cultivate community support for United Way by maintaining contacts with local 
organizations, businesses and individuals. 


SKILLS AND COMPENTENCIES: 

Interpersonal Skills 

ï· Experience working in collaborative environments and cross functionally to achieve 
goals. 

ï· Strong project management, process improvement, or other applicable experience. 

ï· Strong analytical skills using data to support decisions. 

ï· Problem-solver and self-starter who initiates solutions; collaborates and negotiates 
effectively with team members, partners, and stakeholders. Strong ability to distill and 
communicate complex issues and concepts to others. 

ï· Personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, 
and sense of humor. 


Computer Skills 

Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel), 

Intermediate knowledge of virtual meeting platforms i.e. Zoom, GoTo Meeting, Microsoft Teams; 

Intermediate knowledge of case management software and workflow. 


Key Competencies 

ï· Cultivates 
o Equity Mindset 
o Network Mindset 
o Learning Mindset 

ï· Think Strategically 
Applies appropriate strategic logic to decisions and initiatives. Identifies efforts that will 
have the greatest strategic impact. 

ï· Promote Collaboration 
Fosters a sense of teamwork, leverages differences, and facilitates the effective 
interaction and contribution of others to achieve goals. 

ï· Engage and Inspire 
Articulates and inspires commitment to a plan of action aligned with organizational 
mission and goals. 

ï· Inspire Trust 
Gains the confidence and trust of others through principled leadership and sound 
business ethics. 

ï· Innovate 
Champions new ideas and initiatives and creates an environment that supports 
innovation. 

ï· Focus on Community 
Ensures the delivery of exceptional service and value to the communities we serve. 


Core Competencies for all UWEPC Staff 

ï· Mission Focused: Catalyze others’ commitment to the mission to create real social 
change that leads to better lives and healthier communities. This drives their 
performance and professional motivations. 

ï· Relationship-Oriented: Understands that people come before processes and is astute 
in cultivating and managing relationships toward a common goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement 

ï· Results Driven: Dedicated to shared and measurable goals for the common good: 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact 

ï· Brand Steward: Steward of the brand and understands his/her role in growing and 
protecting the reputation and results of the greater network. 


Diversity, Equity, and Inclusion (DEI) 

ï· Behaviors reflect a belief that individuals from diverse backgrounds lead to a more 
successful organization. 

ï· Educates oneself about DEI issues within the organization and community. 

ï· Demonstrates a willingness to become aware of and address one’s own implicit biases. 


ï· Deliberately works to include individuals from underrepresented backgrounds in efforts 
both internally and externally as appropriate. 

ï· Identifies and integrates the tools and resources needed to create more equitable 
environments. 
 

Qualifications--Knowledge, Education and Experience 

Associate’s degree in subjects related to office administration, business, health and human 

services, non-profit or organizational management, or social services, plus two years of work 

experience and/or an equivalent combination of education and experience related to the duties 

of the position. 

Knowledge of the non-profit sector is essential. 


Must be able to work a flexible schedule with the possibility of early morning, evening, and 

weekend work. 

Valid driver’s license, insurance and vehicle required. Bilingual Spanish, essential. 

The physical demands described here are representative of those that must be met by an 

employee. Reasonable accommodations may be made to enable individuals with disabilities to 

perform the essential functions. While performing the duties of this job the employee is regularly 

required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement 

using a keyboard is required. Specific vision abilities required by this job include long hours 

viewing a computer monitor screen and occasionally lifting up to 25 pounds. 

The above statements are intended to describe the general nature and level of work being 

performed by the individual in this position. They are not intended to be an exhaustive list of all 

duties, responsibilities, and skills required of the position. Duties, responsibilities and activities 

may change at any time with or without notice. 


Job Classification Salary: $32,000 - $35,000 

This is a full time non-exempt position with competitive Benefits (Health, Dental, Life Insurance 

and Retirement Contributions). 


The United Way of El Paso County is an equal opportunity employer. We champion diversity, 
equity, and inclusion. We take action to ensure equal opportunity and all candidates are 
considered without regard to race, color, religion, national origin, age, sex, sexual orientation, 
gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other 
legally protected status.

United Way of El Paso County

Compliance Specialist

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Community Navigator Reporting To: Senior Manager, Community Programs 

 Department: Hate Crime, 211 OC Initiative Position: Full-time/Non-EXEMPT 

 
Purpose of Position 
Under the supervision of the Senior Manager of Community Programs, the Community Navigator is responsible 
for assisting the needs of people contacting 211OC (Call Center, text, email, and collaboration with partner 
agencies), including intake and assessment, filing CA vs Hate and Orange County Hate Crime/Incident reports 
connecting to needed resources, and conducting follow-ups to ensure appropriate connections/warm handoffs 
are made. 
 
Key Duties and Responsibilities 

 • Provide care coordination and navigation services (including needs assessment, intake, eligibility 
matching, warm connections, coordination with service agencies, and follow-up) for people contacting 
211OC 

 • Accept direct referrals/warm handoffs from community partners and telephone transfers to the 211 OC 
Hate Crime/Incident reporting line and through the CA vs Hate referral system, CS Cares 

 • Accept referrals through the CA vs Hate referral system, CS Cares 
 • Assess and determine eligibility for a hate crime/hate incident/hate activity 
 • Assist with filing CA vs Hate and Orange County Hate Crime/Incident Reports 
 • Assist with overflow calls for the CA vs Hate hotline, when needed 
 • Set follow-ups with the people contacting 211OC and direct referrals/warm handoffs 
 • Attend partner training, meetings, and other activities as required for the program 
 • Work closely with program staff to ensure program deliverables are being met 
 • Accurately log all individual and family information within GetHelpOC Community Information Exchange 

(CIE) 
 • Assist with training and outreach meetings and events 
 • Perform other duties as assigned. 
 

Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with 
or without direct supervision; interact professionally with other employees, customers, and suppliers; work 
effectively as a team contributor on all assignments; and work independently while understanding the necessity 
for communicating and coordinating work efforts with other employees and organizations. 
 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets 
commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and 
unbiased; remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in 


meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 
interpret written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of organization. 
 
Job Requirements /Technical Knowledge 

 • 1+ years working in the health and human service field preferred 
 • 1+ years working in a customer service position preferred 
 • Ability to maintain a positive, professional, and discreet demeanor 

Compensation 
 

 • $20.91 per/hour. Competitive Benefits 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully 
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary 
position 75% of the time. The person in this position needs to occasionally move about inside the office to access 
file cabinets, records, and office machinery. Constantly operates a computer and other office productivity 
machinery, such as a calculator, copy machine, and computer printer. Occasionally ascends/descends stairs, and 
constantly positions self to maintain computers in the office, including under the desks. The person in this position 
frequently communicates with coworkers and customers who have inquiries about our business operations and 
the community we service; therefore, the person must be able to exchange accurate information. The employee 
must occasionally lift and/or move up to 10 pounds. 
 
Send Resumes To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Community Navigator

Summary of Job:&nbsp; This position is responsible for supporting the community impact programs and collective impact initiatives of Capital Area United Way (CAUW).&nbsp; This position will provide administrative support to the department while working with internal programs, supporting volunteers, community partners and stakeholders.&nbsp; This position is an active and vital member of the Community Impact Team.&nbsp;Reporting Relationships: &nbsp; Employee reports to the Senior Director of Community Impact&nbsp;&nbsp;&nbsp;Work Schedule:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monday through Thursday: 8:00am to 5:00pm&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Friday 8am till NoonMust be able to work a flexible schedule, which may include early mornings, evenings, and weekendsOther Key Relationships: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; External: Community Partners, Volunteers,&nbsp;Donors/Stakeholders, and Non-Profits&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Internal: All CAUW Staff especially those on the Community Impact teamSkills and Qualifications:<ul><li>Bachelor’s Degree or Associate Degree from an accredited college or university, preferred</li><li>2 to 4 years of experience in the non-profit business sector, preferred</li><li>Possess excellent analytical, organizational, interpersonal and communication skills, both written and verbal</li><li>Ability to prioritize work, handle multiple tasks, and follow-up to ensure responsibilities are fulfilled.</li><li>Proven experience in database and spreadsheet analysis required.</li><li>Proficient knowledge of computers and experience utilizing Microsoft Office applications (examples: Outlook, Word, Excel, Access, PowerPoint, Sophia, and ANDAR)</li><li>Must have a valid driver’s license and automobile insurance. Both need to be maintained.</li></ul>Essential Job Functions: through employee’s own efforts:<ul><li>Organized, strong interpersonal skills, written/oral communication skills and primarily provides administrative support to department staff.</li><li>Effectively works to coordinate all aspects of CAUW community impact work and by working with internal programs, volunteers, community partners and stakeholders.</li><li>Provides support and represents CAUW at cross-functional events to develop &nbsp;relationships within the 10-parishes we serve.</li><li>Must possess excellent analytical, organizational, interpersonal and communication skills, both written and verbal</li><li>Attend Community meetings, training and workshops</li><li>Coordinate and maintain the Speakers Bureau schedule and all documentation</li><li>Serves on the CAUW team in answering the phone and directing the caller to the proper staff member, 211 or taking a message</li><li>Purchase inventory &amp; supplies for programs</li><li>Collaborate, disseminate marketing materials for programs.</li><li>Purchase inventory &amp; supplies for programs</li><li>Provide simple audits on internal programs.</li><li>Data collection and analysis: Become proficient in using Data Tracking software to identify, track and collect needed program data.</li><li>Create and maintain program reports including outcomes.</li><li>Ability to prioritize work, handle multiple tasks, and follow-up to ensure responsibilities are fulfilled.</li><li>Proven experience in database and spreadsheet analysis required.</li></ul>Additional Job Functions:<ul><li>Oversee progress on assigned projects.</li><li>Assist in cross-functional activities and events in support of CAUW’s mission such as fundraising events and workforce campaign presentations and activities.</li></ul>• &nbsp; Serve on ad hoc committees as required.• &nbsp; Represent CAUW’s brand in a positive manner in all aspects of personal dress, behavior, and communications.&nbsp;<ul><li>Liaison between departments to keep team informed and on track to meet deadlines.</li><li>Strives to evaluate and implement continuous improvement to processes, while maintaining quality throughout the organization.</li><li>Travel both by car and air could be necessary from time to time.&nbsp;</li><li>Assist with policy analysis and advocacy efforts as needed.</li><li>Assist with CI product development as needed.</li><li>Assist in recruitment of volunteers and interns as needed.</li><li>Collect and verify contractual staff hours, timesheets, etc.</li><li>Facilitate Outreach to the communities we serve.</li><li>Represent CAUW at community meetings, training courses and workshops as required.</li><li>Serve as a CI contact, when needed.</li><li>Assist with focus area grants and programming.</li><li>Remain knowledgeable of community trends, needs, and gaps.</li><li>Participate in planning and any execution of awareness days, events, and community awareness activities.</li><li>Provide support with other CI initiatives and events as needed.</li><li>Perform other duties and responsibilities as directed.</li></ul>Competencies:<ul><li>Strategic Community Collaborator: engage diverse stakeholders to assess community needs accurately and effectively with credibility, authenticity and humility that strategically guides CAUW to contribute to the community’s priorities. Knowledge of outcomes, our community, and the mission of CAUW.</li><li>Effective and Engaging Communicator: effective and passionate communicator with ability to articulate the CAUW message in a way that inspires others to act in service to the organization and community.</li><li>Critical Thinking, Analytical, &nbsp;and Creative Problem Solving: ability to address and manage complex issues to achieve desired results including ability to gather, interpret and use relevant data to drive strategy development, make decisions and drive for results. Project Management</li><li>Planning and Implementation leads with confidence and provides leadership in &nbsp;coordination and by taking the initiative in planning and developing initiatives within impact areas to achieve results that drive collective community outcomes. Proven Presentations Skills. A true Team Player</li><li>Embracing and Managing Change: champion and facilitate change to ensure long-term community sustainability by adapting successfully to changing needs while maintaining positive relationships with all constituents, internal and external.</li><li>Strategic Thinking and Planning – Ability to think long-term, tying together the current operations with a more long-term focus.</li></ul>General Physical Requirements:<ul><li>Sedentary Work:&nbsp; Employee is required to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.&nbsp; Sedentary work involves sitting most of the time.&nbsp; Walking and standing are required only occasionally, and all other sedentary criteria are met.</li><li>Physical Activities:<ul><li>Fingering:&nbsp; Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.</li><li>Talking:&nbsp; Expressing or exchanging ideas by means of the spoken word.&nbsp; Activities must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.</li><li>Hearing:&nbsp; Perceiving the nature of sounds at normal speaking levels or without correction.&nbsp; Ability to receive detailed information through oral communication and make fine discriminations in sound.</li></ul></li><li>Visual Acuity:&nbsp; Employee is required to have close visual acuity to perform an activity such as:&nbsp; preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or expansive reading.</li><li>Working Conditions:&nbsp; Employee is subject to both inside and outside environmental conditions.&nbsp; Employees must drive to and report to various locations to perform work.&nbsp; Some non-standard work hours and weekends are required.</li></ul>

Capital Area United Way

Community Impact Coordinator

United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development, and strengthening of partnerships/collaborations, convening, resource mobilization and investment as well as backbone and engagement strategies and activities. We bring together the voices, the expertise, and the resources to define, articulate, and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.<h2>POSITION</h2>The role of the Program Manager, WayPoint Initiative is to manage the staff and operations of all UWBG WayPoint Centers in Lexington and surrounding counties.UWBG WayPoint Centers are sites located in and around the neighborhoods they exist to serve and provide a multitude of services including, but not limited to, financial stability education, free income tax preparation, and other basic needs and financial programming related to empowering families and helping youth to succeed. The Program Manager, WayPoint Initiative directly supervises all WayPoint Coordinators, and work study students. The Program Managerreports directly to the Director of Community Impact.<h2>ESSENTIAL FUNCTIONS:</h2><ul><li>Managing and motivating a team of community impact professionals across several sites.&nbsp;</li><li>Training and scheduling program staff and volunteers.&nbsp;</li><li>Communicating job expectations and conducting performance evaluations twice per year.&nbsp;</li><li>Work with staff to schedule daily/weekly/monthly programs and events for each WayPoint Center.</li><li>Long-term planning to meet impact goals established by the Vice President, Community Impact.&nbsp;</li><li>Interacting with representatives of funding organizations including elected officials.</li><li>Scheduling and coordinating agency partner programs in each WayPoint Center.</li><li>Is frontward facing and sees him/herself as an advocate for the community.</li><li>Drives foot traffic to the center by planning and conducting awareness campaigns.</li><li>Understands and is mindful of the opportunities to expand the initiative and serve as UWBG’s representative to the community.</li><li>Acts as the second keyholder for all WayPoint Centers.</li><li>Capable of performing intake of clients providing financial coaching and connecting them to appropriate services in the event of staffing shortages.</li><li>Collaborates with the UWBG 2‐1‐1 (24/7 365) Health &amp; Human Services Referral line&nbsp;to coordinate cross-training of staff.</li><li>Other duties asassigned.</li></ul><h2>CORE UNITED WAY COMPETENCIES</h2><ul><li>MISSION‐FOCUSED&nbsp;‐&nbsp;A&nbsp;top&nbsp;priority&nbsp;is&nbsp;to&nbsp;create&nbsp;real&nbsp;social&nbsp;change&nbsp;that&nbsp;leads&nbsp;to&nbsp;better&nbsp;livesand healthier communities. This competency drives performance and professional&nbsp;motivations.</li><li>RELATIONSHIP ORIENTED&nbsp;‐ Understands that people come before process and is astute in cultivating and managing relationships toward a common&nbsp;goal.</li><li>COLLABORATOR ‐ Understands the roles and contributions of all sectors of the community and&nbsp;can mobilize resources (financial and human) through meaningful&nbsp;engagement.</li><li>RESULTS‐DRIVEN ‐ Dedicated to shared and measurable goals for the common good,&nbsp;creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and&nbsp;impact.</li><li>BRAND STEWARD&nbsp;‐ A steward of the brand who understands his/her role in growing and&nbsp;protecting the reputation and results of the greater&nbsp;network.</li></ul><h2>COMMUNITY IMPACT COMPETENCIES</h2><ul><li>Drive for Stakeholder&nbsp;Success</li><li>Effective&nbsp;Communication</li><li>Adaptability and Change&nbsp;Management</li><li>Cross‐Functional Capability and&nbsp;Collaboration</li></ul><h2>QUALIFICATIONS</h2><ul><li>Bachelor’s Degree or related field experience in public administration, non-profit management, and social services</li><li>2 years of supervisory&nbsp;experience, preferably among multiple sites</li><li>2 years Experience in program development, implementation, and evaluation.</li><li>Bilingual in both English and Spanish</li><li>Computer literacy, particularly in Microsoft Office</li><li>Reliable transportation is&nbsp;necessary.</li><li>Experience working with volunteers.</li><li>Extensive knowledge of local social service nonprofit organizations highly&nbsp;preferred</li><li>Budget management</li><li>Strong organizational and time‐management&nbsp;skills</li><li>Excellent oral and written communication&nbsp;skills</li><li>Strong project management skills with timely and consistent attention to follow-up</li><li>Effective problem solver and decision&nbsp;maker</li><li>Strong customer service skills and enjoys working with the&nbsp;public.</li><li>Is&nbsp;empathetic&nbsp;and&nbsp;possesses&nbsp;the&nbsp;soft&nbsp;skillsrequired&nbsp;to&nbsp;servevulnerable&nbsp;populations&nbsp;with&nbsp;dignity and&nbsp;respect.</li><li>Is flexible and willing to work occasional nights and weekends.&nbsp;</li></ul><h2>PHYSICAL REQUIREMENTS</h2>The employee is regularly required to communicate, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must have the ability to lift, carry, push, and/or pull objects weighing up to 25lbs.REQUIRED LICENSE/REGISTRATION/CERTIFICATIONSA valid Kentucky driver’s license is required as well as access to a reliable insured automobile to be used for work‐related travel in the Central Kentucky area.Within 30 days of employment, the Program Manager of WayPoint Initiative must earn the Money Management Essentials Certificate from the Association for Financial Counseling &amp; Planning Education.&nbsp;Within 60 days of employment, Program Manager of WayPoint Initiative must earn the following certificates, CPR/First aid, First Aid for Opioid Overdoes, and Mental health first aid.&nbsp;Within one year of employment, the Program Manager of WayPoint Initiative must become an accredited financial counselor through AFCPE.&nbsp;WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The primary office location for this position is Marksbury Family WayPoint Center at the Historic Palmer Pharmacy 400 E. Fifth Street, Lexington, KY. The Program Manager will be expected to travel between WayPoint Centers, and the administrative offices as needed.&nbsp;EXPECTED WORK HOURSMonday through Friday, 8:30AM-5:00PM. Must be willing to work a non-standard work schedule, including nights, weekends, and other unusual hours.PRE-EMPLOYMENT SCREENING REQUIREMENTSAny candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, and Motor Vehicle Record (MVR) review.BENEFITS Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/ADD and STD insurance; generous parental leave policy, PTO, and more. Starting salary range -$48,760-50,000/year.

United Way of the Bluegrass

Program Manager, WayPoint Initiative 

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>To coordinate, promote, and manage the activities and partnerships at the Full Service Schools (FSS) site. Overall objective of FSS is to bring together community resources, neighbors and schools to serve the health and social service needs of at-risk students and families in Duval County.Key Responsibilities and Essential Functions:<ul><li>Implement the mission of FSS and the vision, goals and principles of United Way of Northeast Florida.</li><li>Implement United Way of Northeast Florida’s strategic plan, policies, procedures and standards of operation for the effective and efficient working environment of FSS.</li><li>Promote neighborhood leadership development and ownership of the FSS through the Oversight Committees, school personnel and the establishment of informal neighborhood networks.</li><li>Develop an integrated/coordinated services network that is responsive to the neighborhoods, based on meeting outcomes established for children and their families and directly related to the accomplishment of the FSS mission.</li><li>Balance the distribution of services being provided by agencies, both on site and off. Work with funding/provider agency personnel to establish a positive working relationship with the personnel assigned to the feeder schools or on site.</li><li>Work closely with the principals of the feeder schools, or their designee, to ensure that the services being provided are not in conflict with school specific policies.</li><li>Network with principals, teachers, school counselors, therapists, parents and community members to gather feedback and engage in strategy planning for program development</li><li>Ensure that the FSS staff and partners are fulfilling its responsibility and are representing the mission of FSS in serving children and families in the community.</li><li>Work closely with the Oversight Committee, ensuring that meetings are scheduled on a regular basis and notices are sent out in a timely manner.</li><li>Ensure client records are maintained in a secure professional manner, assuring confidentiality of all clients.</li><li>Provide supervision, direction and training of all FSS Staff at the site. Ensure appropriate physical setting and adequate equipment, supplies, and equipment maintenance contracts for all FSS staff at the site.</li><li>Responsible for the direct supervision of the United Way Administrative Assistant and indirect supervision of on-site non-United Way personnel assigned to the FSS site to ensure they are performing their assigned tasks and responsibilities. Work with supervisor of non-United Way staff in situations where personnel issues may arise.</li><li>Actively research, recruit and implement relevant resources to add to the FSS site and work with the Oversight Committee as a resource to identify assets available in the neighborhood to help contribute to the overall enhancement of the FSS program; and participate in community engagement events to bring awareness to the services provided by FSS.</li><li>Coordinate with the staff of school, community, and agency programs in an effort to ensure that FSS programs are offered without duplication and also work through the barriers of implementation.</li><li>When funds are available, review funding requests from neighborhood grant applicants; ensure neighborhood input when determining the need for the programs and developing accurate measurable outcomes. Provide guidance on application process as deemed appropriate by coordinator.</li><li>Manage the FSS site budget (supply dollars, office meeting dollars and award dollars) to ensure maximum effective use of allocated funding.</li><li>Implement and manage procedures to maintain licenses, permits, certifications and accreditations as appropriate.</li><li>Coordinate monthly meetings with personnel from all agencies providing services as part of the FSS. Attend scheduled provider meetings and on-site partner meetings to stay abreast of current FSS activities and data tracking.&nbsp;&nbsp;</li><li>Prepare bi-monthly reports for the Oversight Committee and FSS Director.</li><li>Assist in the design of systems for the collection and analysis of data to demonstrate the measurable outcomes associated with the FSS programs.&nbsp;</li><li>Gather data for tracking client outcomes and the services provided to those clients. Complete all reporting requirements assigned by the FSS Director to process measurable outcomes of FSS programs.</li><li>Develop an effective system for the delivery of services and monitor FSS operations to maintain quality standards.</li><li>Work with Oversight Committee to regularly monitor and evaluate neighborhood grant programs in terms of clearly defined objectives and measurable outcomes based on the FSS mission.</li><li>Ensure distribution and collection of neighborhood assessment surveys to obtain information on the needs of the community as they relate to FSS.</li><li>These job responsibilities are to be the main emphasis of this position.&nbsp; As with every job at United Way, it is not possible to define jobs precisely.&nbsp; Should the need exist, every person in the organization will assist in any way necessary to&nbsp;</li><li>Perform other duties as assigned.</li></ul>Experience/Position Requirements:<ul><li>Bachelor’s degree in an educational, health, or human service area preferred.</li><li>&nbsp; &nbsp; Five years of experience in similar areas, two years of which involved &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;&nbsp; &nbsp;management or coordination, can be used as substitution</li><li>&nbsp; &nbsp; Be able to perform work responsibilities with limited supervision</li><li>&nbsp; &nbsp; Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced environment and adapt readily to changes</li><li>Ability to work with minimal supervision</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;</li><li>Have the ability to make excellent presentations to community groups and other appropriate audiences</li><li>Have excellent organizational, interpersonal and verbal and written communication skills</li><li>Have the ability to prioritize work, handle multiple tasks and follow-up to ensure responsibilities are fulfilled</li><li>Have a working knowledge of computers and experience using Microsoft applications including Excel</li><li>Experience with data management and grant management</li><li>Knowledge of social and social service issues is a plus</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records and must pass a pre-employment drug screening.</li><li>Must be able to have daily access to a vehicle, maintain a valid driver’s license, and provide proof of the vehicle’s insurance coverage.</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Ability to build positive relationships within FSS, United Way and with external partners</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li></ul>Compensation and Benefits:<ol><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ol>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Full Service School Coordinator (Westside)

Why Work with Us? Be part of an impactful, mission-driven organization. At United Way of Thunder Bay, we are committed to improving lives and building a strong community by engaging individuals and mobilizing collective action. Join our passionate team and help create a better future for all through strategic fundraising and community engagement. Role Description The Workplace Giving &amp; Data Specialist supports the Resource Development team in the strategic development and implementation of the United Way’s annual Resource Development Plan. This position is responsible for relationship building with workplace accounts, including prospecting, cultivation, solicitation, and stewardship of accounts, as well as planning, implementing, and supporting specific fundraising components and events. Additionally, this role provides CRM support for the Resource Development team and Finance department. You will work with campaign colleagues to analyze previous year’s data and establish priorities, prospects, and areas of opportunity for philanthropic growth. You will manage and grow an assigned portfolio, building mutually beneficial relationships with key stakeholders to increase revenue and potential opportunities. Comprehensive records for workplace and corporate accounts will be maintained, and support will be provided to workplace campaigns and private sector accounts. In CRM support, you will ensure accurate data entry, including gift entry, pledge processing, and donor acknowledgements. You will assist in maintaining the system’s data integrity, coordinate with Finance to ensure data reconciliation, and provide donor research and cultivation support. Regular monitoring of accounts and reporting any concerns will also be part of your responsibilities. Job Specifications •Post-secondary education in a related field and/or appropriate experience•Experience in the voluntary/not-for-profit sector•Background in fundraising is an asset•Proficiency with Microsoft Office Suite and knowledge of CRM software•Use of a vehicle and a valid driver's license•Clear criminal records check How to Apply If you are passionate about making a difference and have the required skills and experience, please submit your resume and cover letter to <a href="mailto:esayat@uwaytbay.ca" target="_blank">esayat@uwaytbay.ca</a> by July 31, 2024. The United Way of Thunder Bay is an equal opportunity employer who encourages applications from all individuals, including Indigenous people, persons with disabilities, visible minority groups and women. Join us in creating lasting change in Thunder Bay!

United Way of Thunder Bay

United Way Thunder Bay

Workplace Giving & Data Specialist

Why Work with Us? Be part of an impactful, mission-driven organization. At United Way of Thunder Bay, we are committed to improving lives and building a strong community by engaging individuals and mobilizing collective action. Join our passionate team and help create a better future for all through effective administration, financial management, and operational support. Role Description The Operations Coordinator supports the Manager of Finance and Operations with administrative, financial, and operational responsibilities. This includes providing general administrative and human resource support to the organization. Your responsibilities will include overseeing the preparation and collection of receivables, preparing lottery license applications, and ensuring accurate recording of payments in the CRM system. You will provide backup support for CRM data entry and pledge processing, assist with donor designations, maintain records of revenue and expenses for special events, and support the annual audit process. In human resources, you will coordinate new and replacement positions, manage payroll and benefits in the absence of the Manager, and handle employee records such as sick time, overtime, and vacation. Additionally, you will research, implement, and maintain legislative organizational policies and procedures to ensure compliance. Job Specifications • Post-secondary education in a related field and/or appropriate experience in the non-profit sector is an asset • Strong research skills and attention to detail • Proficiency with Microsoft Office Suite and knowledge of CRM software • Strong understanding of basic accounting principles and practices • Proficiency with accounting software (preferably Sage50) • Excellent written and verbal communication skills • Use of a vehicle and a valid driver's license • Clear criminal records check How to Apply If you are passionate about making a difference and have the required skills and experience, please submit your resume and cover letter to <a href="mailto:esayat@uwaytbay.ca" target="_blank">esayat@uwaytbay.ca</a> by July 31, 2024. The United Way of Thunder Bay is an equal opportunity employer who encourages applications from all individuals, including Indigenous people, persons with disabilities, visible minority groups and women. Join us in creating lasting change in Thunder Bay!

Operations Coordinator

General Description:&nbsp;The Campaign Associate will support the planning, organizing, implementation and successful completion of all campaigns within an assigned group of accounts in the workplace development department.&nbsp; &nbsp;They assist United Way staff in the development and implementation of workplace campaigns.&nbsp; Campaign Associates lend their expertise and energy to help United Way expand their efforts, reach new markets and broaden the base of community giving.&nbsp;&nbsp;Season estimation: August 2024 through November 2024.&nbsp;Duties and ResponsibilitiesAccount Management<ul><li>Meets with (Employee Campaign Managers) (ECMs) and campaign committees to plan, organize and schedule employee campaign, maintaining continuous contact to provide support for leadership, providing guidance and direction</li><li>Validates account information for each campaign/prospect and collects payments and pledges during and after campaign.</li><li>Makes calls as required for initial contact of individuals/groups/organizations for campaign solicitation.</li><li>Emphasizes the use of model best practice employee campaign fundraising techniques and suggests improvements and strategies to meet fundraising goals</li><li>Facilitates delivery of campaign materials and arranges for speakers, videos, agency tours, etc. to demonstrate United Way’s mission and work.</li><li>Attends Campaigns and presents UWBC’s message and mission at employee group meetings.</li><li>Ensures campaigns stay on track and ECMs report results according to prescribed timetable.</li><li>Updates prospect and account contact information in database for the Development team.</li></ul>Administrative Tasks<ul><li>Writes all appropriate correspondence.</li><li>Completes the required campaign tracking documents and evaluation forms.</li><li>Verifies, updates and maintains account information for each assigned account in Andar (CRM platform).</li><li>Research businesses, prospects, and lapsed accounts as needed by Development team.</li><li>Documents all conversations, contacts, and/or activities in individual and corporate accounts.&nbsp;</li><li>Makes phone calls as needed to confirm/update data including campaign dates, thank donors, invite donors to&nbsp;upcoming events, etc</li><li>Organizes and manages campaign supply inventory (brochures, posters, etc.).</li></ul>Experience and Requirements:&nbsp;<ul><li>Associates degree, or four years related experience and/or training; or equivalent combination of education and experience in progressively more responsible job-related positions, preferably in fundraising and sales.</li><li>Sales, customer service or account management experience preferred, but not required.&nbsp; Success is measured in part by attainment of a dollar goal.</li><li>The individual must be able to work a flexible schedule, have basic business knowledge, and be able to professionally represent oneself as well as represent United Way of Broward County in a positive manner.&nbsp;</li><li>Must be a team player, organized, detail-oriented and able to follow through on multiple projects simultaneously.</li><li>Must be willing to attend internal and external events outside of the work schedule.</li><li>Will be required to drive to various accounts in Broward County MUST have reliable transportation.</li><li>Skills in verbal communication required, including clear presentation of information and ability to influence others.&nbsp;</li><li>Must be able to communicate with individuals at all levels of an organization.&nbsp;</li><li>Must be able to use basic computer programs, such as Word and Excel.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Campaign Associate (Seasonal/Temporary Assignment)

United Way of Broward County fights for the Health, Education and Financial Prosperity of every person in our community. &nbsp;General Description: Coordinates the identification of and linkages to resources and referrals for both youth and family participants onsite in a public school in Hallandale Beach. Coaches participants to reach personal goals, with a focus on goals enhancing stable housing. Participant population will be those facing economic hardship and potential housing insecurity.The Family Stabilty Program is provided within the Community Partnership School™ (CPS) program. CPS Care Coordination will take a two-generation approach to include Parent Engagement, Economic Development, and Educational Workshops. The Family Stability Program provides services, training, and educational opportunities to parents which parallel and mirror the enrichment and educational offerings their children access through participation in CPS.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Responsible for identifying strengths, needs, and risks for participants and their families to develop short- and long-term goals related to housing stability and financial prosperity. Following goal development, Care Coordinators will lead participants through the process of creating an individualized service plan to help ensure that relevant resources, services, and activities participants need to reach their goals are included in their care coordination experience.&nbsp;</li><li>Develops or updates service plans with participants and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities.</li><li>Coaches participants and/or their families to achieve personal goals, develop life skills, and/or sustain success and wellness.</li><li>Conducts activities in a culturally responsive manner and monitors the service environment to maximize participant success and well-being.</li><li>Regular note taking and data management to measure activities and outcomes in the SureImpact database.&nbsp;</li></ol>Other Job Duties:&nbsp;<ul><li>Supports approximately 60 unique students and family units annually.</li><li>Advocates on behalf of clients and families for services, basic needs, and other related issues.&nbsp;</li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of&nbsp;community resources and procedures for referring clients to appropriate resources</li><li>Facilitates case consultation for client situations.&nbsp;</li><li>Establish case plan goals and will review with clients at regular intervals</li><li>Monitor client progress to ensure that clients are working towards a resolution of identified challenges</li><li>When appropriate, ensure successful case closure, documentation, and transition</li><li>Provides crisis prevention, intervention, and support services, as needed.&nbsp;</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li></ul>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response effortsSupervises: This position has non-supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree&nbsp;with&nbsp;major&nbsp;coursework&nbsp;in&nbsp;social&nbsp;work,&nbsp;psychology,&nbsp;or other&nbsp;closely&nbsp;related field.</li><li>At least two (2) years of experience in motivational interviewing practices and/or techniques, eligibility determination, social referral/service work (including crisis prevention and intervention) or community&nbsp;resource referral, or closely related work with preferred experience working with persons with&nbsp;mental&nbsp;health&nbsp;conditions.</li><li>Knowledge of evidence-based practices, assessments processes, treatment&nbsp;planning,&nbsp;outcome&nbsp;measurement&nbsp;and quality&nbsp;management.</li><li>Experience&nbsp;working with&nbsp;low&nbsp;income,youth and families and/or other special population strongly&nbsp;preferred.</li><li>Ability&nbsp;to&nbsp;communicate&nbsp;effectively&nbsp;with&nbsp;a&nbsp;diverse audience.</li><li>Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion.</li><li>Proficiency required in Microsoft Office Products like: Word, Excel and other related computer programs.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Care Coordinator/Case Manager (grant funded)

ORGANIZATION OVERVIEW
About United Way Fresno and Madera Counties&nbsp;
United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to&nbsp;advance lasting solutions and measurable change&nbsp;for the most urgent issues our neighbors face,&nbsp;particularly focusing on addressing the racial&nbsp;wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.
OVERVIEW OF RESPONSIBILITIES 
	Reporting to the Interim VP of Operations and Administration, this position is responsible for the physical and digital infrastructure at United Way, including maintenance and security of the property, management of tenants, and oversight of information technology vendors and systems. Building and parking lot are owned by United Way and include office space for United Way staff and tenants, community event spaces, and warehouse space. This position supervises the Office Manager and the Facilities Coordinator.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties &amp; Responsibilities
<ul><li>Ensure United Way’s physical property, telecommunications systems, and information technology are well-maintained and meet the needs of staff, tenants, and community members.</li>
<li>Proactively ensure ongoing maintenance and security of building and parking lot. Maintain prioritized list of maintenance needs. Ensure that items are assigned and completed in a timely and cost-effective manner, and communicated to appropriate stakeholders.</li>
<li>Provide oversight to community spaces and warehouse, creating and reinforcing guidelines for use so that all users can keep the spaces organized and ready for use at all times.</li>
<li>Manage processes and policies related to building tenants (long term contract as well as event groups), with the goal of a fully-leased property.</li>
<li>Oversee procurement and vendor relationships related to building maintenance and security as well as telecom services and information technology. Assess vendors and systems regularly to ensure alignment with UW’s needs. Regular vendors include, but are not limited to, janitorial, security, and IT support.</li>
<li>Manage budget for facilities and technology equipment purchase, maintenance, and contracts. Ensure timely processing of all relevant receivables and payables.</li>
<li>Maintain availability to staff for basic IT support such as troubleshooting equipment, and determining appropriate vendor for escalation as needed.</li>
<li>Manage the renewal of relevant property and liability insurances; report and track claims as needed.</li>
<li>Maintain good working relationship with relevant licensing and government agencies.</li>
</ul>Supervisory Responsibility
This position will oversee two internal staff as well as external IT, security, janitorial and vendor contracts.
Physical Demands
At times, this position may include periods of extended physical activity such as walking, climbing, stooping, kneeling, and bending to inspect all aspects of the property, including technology equipment. Position at times requires the ability to lift up to approximately 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/REQUIREMENTS
Knowledge, Skills and Expertise
<ul><li>Facilities management skills: ability to assess and complete basic maintenance, building, and repair tasks; knowledge of equipment, supplies, and materials used in commercial property maintenance; general understanding of plumbing, HVAC, electrical, security, etc.</li>
<li>IT skills: knowledge and understanding of standard office hardware and software systems; ability to troubleshoot hardware and software; experience with software and IT support vendors; ability to support users and suggest appropriate steps for resolution.</li>
<li>Ability to manage vendors, contracts, and budgets.</li>
<li>Ability to exercise good judgment, manage time effectively to solve problems and take initiative, assign tasks and projects to appropriate parties, and respond appropriately to changing circumstances and priorities.</li>
<li>Ability to develop and maintain relationships with multiple internal and external individuals.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Strong computer skills including Microsoft Office and cloud-based systems.</li>
<li>Fluency in English required, with strong written and oral communication skills.</li>
<li>Ability to multitask and work under tight deadlines in a fast-paced office environment.</li>
<li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.</li>
<li>Preferred but not required is experience managing tenants within a commercial office building.</li>
<li>Understanding of and commitment to the mission, vision, and goals of United Way.</li>
</ul>Education and/or Experience
<ul><li>Associate degree or equivalent from two-year college or technical school.</li>
<li>A minimum of 5 years relevant facilities experience with at least 1 year IT support experience.</li>
<li>Combination of experience and education.</li>
<li>Supervisory experience is strongly preferred.</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

24 Administration / Customer Service Jobs