Director, 211

The Director of 211 will ensure the operational excellence of the 211 social services helpline and its related services. This role involves supervising the resource database team and overseeing the 211-call center and KYNECT teams. Additionally, the Director will lead all relevant 211 programming, including staff coordination, service delivery, data collection, program evaluation, fund development, and grant compliance. Working closely with UWBG leadership team members, they will shape the strategic direction for the service and seek new opportunities to expand the mission and revenue. The Director will ensure effective communication and collaboration with key stakeholders, including valued funders, state 211 provider networks, non-profit partners, and emergency response agencies. They will also develop and execute a comprehensive fundraising plan designed to maintain a fully funded 211 program and exceed requisite operational funding.

As a subject-matter expert with a keen understanding of the industry and regulatory requirements around the information and referral sector of human services, the Director will oversee all additional components of the daily operation of 211.

The 211 program is a free and confidential information and referral service available 24/7 online and over the phone. It connects individuals to a wide range of health and human services resources. Common requests received by 211 specialists include assistance with housing and utility bills. However, the program also handles referrals for various other issues, including financial needs, health resources, support for older Americans and people with disabilities, employment services, children and youth services, and mental health and suicide prevention resources.