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POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Specialist, 211 & Crisis Services

<a href="https://unitedwaygkc.org/" target="_blank">United Way of Greater Kansas City</a> (UWGKC) is dedicated to improving the lives of individuals and families across six counties in Kansas and Missouri. At the heart of its work are Waymakers™ – individuals and organizations who mobilize people and resources to improve health, enhance youth opportunity, foster financial security and build community resiliency—so that everyone has the ability to thrive.UWGKC works to advance health by improving access to care, supporting mental health services, and addressing social determinants that impact well-being. It promotes youth opportunities by expanding educational and enrichment programs, helping children and young adults gain the skills and support they need to succeed in school and life. UWGKC fosters financial security by equipping individuals and families with tools for economic stability, including workforce development, financial literacy, and emergency assistance programs.&nbsp;Through its community resiliency efforts, UWGKC strengthens connections across the region by providing services such as the 24/7 211 community resource line, rapid-response programs that address urgent needs, and strategic support for local nonprofits. Guided by data-informed strategies, the dedication of Waymakers™, and strong partnerships, UWGKC delivers measurable impact and responds to the evolving needs of the Greater Kansas City community.Overview of the Role:The President &amp; CEO of United Way of Greater Kansas City is an inspiring and strategic leader dedicated to advancing opportunity and equity across the region. This executive brings a track record of driving meaningful community impact, with the ability to unite diverse stakeholders – including public agencies, corporate partners, nonprofit organizations, community leaders, staff, volunteers, and donors – around shared goals.&nbsp;A compelling communicator and innovative thinker, the President &amp; CEO fosters collaboration, motivates teams, and champions new approaches that improve organizational effectiveness and community results. With sound judgment and entrepreneurial insight, they design and implement strategies that ensure UWGKC remains financially sustainable, operationally strong, and poised to respond to evolving community needs. In partnership with the Board and staff, the President &amp; CEO advances UWGKC’s mission, elevates the organization’s visibility, and leads efforts to create lasting impact across Greater Kansas City.Core Responsibilities:Strategic &amp; Collaborative Leadership:<ul><li>Partner with the Board, senior leadership, community stakeholders, funders, and corporate and nonprofit partners to define and execute strategic priorities.</li><li>Use data, community feedback, and environmental trends to drive strategy, assess performance, and adapt initiatives.</li><li>Identify new opportunities to expand UWGKC’s reach, deepen impact, and diversify revenue streams.</li></ul>Community Engagement &amp; Visibility:<ul><li>Serve as a dynamic ambassador, building strong relationships with civic leaders, public officials, businesses, media, and local nonprofits.</li><li>Advocate for equity, inclusion, and systemic change across issues such as community health, youth opportunities, financial and economic security, and community resiliency.&nbsp;</li><li>Elevate UWGKC’s visibility through public speaking, media engagement, and community forums.</li></ul>Organizational Leadership &amp; Management:<ul><li>Build and nurture a cohesive, mission-driven organizational culture that values collaboration, innovation, and results.</li><li>Oversee operations, financial management, budgeting, compliance, and risk management, ensuring transparency and sustainability.</li><li>Lead, mentor, and develop senior leadership to ensure alignment across departments and programs.</li></ul>Resource Development &amp; Financial Stewardship:<ul><li>Lead fundraising efforts, including major gifts, corporate partnerships, grants, workplace campaigns, and individual donors.</li><li>Cultivate new donor constituencies and retain existing ones through effective stewardship and engagement.</li><li>Ensure organizational sustainability through prudent financial oversight, cost management, and resource allocation.</li></ul>Qualifications:<ul><li>Executive-level leadership experience within an organization of similar size/scope; prior nonprofit experience ideal.</li><li>Demonstrated success in fundraising, resource development, and building partnerships across sectors.</li><li>Coalition building skills with the ability to work effectively with a variety of internal and external stakeholders to increase public and private support from multiple funding sources.</li><li>Strong track record of strategic thinking and executing initiatives that deliver measurable outcomes.</li><li>Demonstrated ability to create, manage, and analyze budgets and financials.</li><li>Outstanding presentation and communication skills; comfortable serving as lead spokesperson, relationship builder, and fundraiser.</li><li>Excellence in organizational management with the ability to motivate, manage, and develop high-performing teams and work closely with a Board of Trustees.</li><li>Passion, idealism, integrity, positive attitude, mission-driven, and self-directed and adaptive leadership style.</li><li>Bachelor’s degree required; advanced degree preferred.&nbsp;</li></ul>OMNI is honored to be retained in this search. We appreciate your referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted through the&nbsp;<a href="https://searchcareers-omniemployment.icims.com/jobs/search?ss=1&amp;hashed=-435680893&amp;mobile=false&amp;width=1269&amp;height=500&amp;bga=true&amp;needsRedirect=false&amp;jan1offset=-360&amp;jun1offset=-300" target="_blank">OMNI Executive Career Portal</a>. Please direct all inquiries to:OMNI Human Resource SolutionsMichelle Anderson, Vice President, Executive Search – <a href="mailto:manderson@omnihrm.com" target="_blank">manderson@omnihrm.com</a>OMNI and our clients are Equal Opportunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

President & CEO

Our Mission:&nbsp;United Way seeks to improve lives by mobilizing the caring power of communities around the world to advance the common good.&nbsp;True to our founding spirit, whenever there is a need in our communities, United Way is there. We bring a comprehensive approach to every challenge, actively listening and responding to local needs. Our reach across tens of thousands of communities means we can share innovations and scale impact to improve lives around the world.Our Values:&nbsp;We value diversity and strive to advance equity, inclusion, and access for all.&nbsp;In order to fulfill our mission, we’re working to ensure our leadership and staff reflect the communities we serve around the world, that we are intentional about co-creating solutions to community challenges, and that we apply an inclusive lens to everything we do, so that every person in every community has access to the opportunities they need to thrive.Our Four Areas of Community Impact:Youth Opportunity:&nbsp;Preparing children and youth to succeedHealth Community:&nbsp;Promoting health, safety, and wellnessFinancial Security:&nbsp;Empowering individuals and families toward self-sufficiencyCommunity Resiliency: Responding to essential services, including food, clothing, shelter, and disaster reliefOur Service Area: Rapides, Vernon, Grant, Catahoula, Concordia, Winn, Lasalle, Avoyelles parishJob Description:The Chief Executive Officer (CEO) of United Way of Central Louisiana (UWCL) is responsible for the organization's overall strategic direction, operational management, and financial sustainability. In collaboration with the Board of Directors, the CEO is responsible for advancing the organization’s mission, ensuring long-term sustainability, and building strong relationships with stakeholders, staff, donors, community partners, and government agencies. &nbsp;This is a full-time exempt position, reporting to the Board of Directors, and located in Alexandria, Louisiana.&nbsp;Key Responsibilities and Duties:The major responsibilities of this position include, but are not limited to:Community Impact<ul><li>The President/CEO is responsible for the overall impact of United Way of Central Louisiana on the community, with emphasis on increasing its capacity to drive the impact agenda. </li><li>The President works closely with the Board to craft and adapt the strategy to achieve this increased impact, including raising the funds to support it. </li><li>The President/CEO will establish and build relationships with top leaders in the community, including those representing the highest level in business, government, and nonprofit sectors.</li></ul>Strategic Leadership &amp; Vision<ul><li>Develop, communicate, and execute the organization’s mission, vision, and strategic plan in partnership with the Board of Directors. </li><li>Provide leadership, direction, and general oversight of the organization. </li><li>Evaluate industry trends in the nonprofit sector and adjust strategies as needed.</li></ul>Board Relations &amp; Governance<ul><li>Serve as the primary liaison between the Board of Directors and staff.</li><li>Facilitate effective communication and collaboration with the Board.</li><li>Prepare reports, presentations, and updates for Board meetings.</li><li>Provide timely and accurate information to support Board decision-making.</li><li>Assist the Board in governance, policy development, and Board member recruitment.</li></ul>Fundraising &amp; Resource Development<ul><li>Develop and implement a comprehensive fundraising strategy, including grants, corporate partnerships, and special events.</li><li>Cultivate and maintain strong relationships with donors, funders, and stakeholders.</li><li>Oversee grant writing and reporting.</li><li>Ensure diversified revenue streams to support programmatic and operational needs.</li></ul>Financial Management<ul><li>Oversee all financial planning, budgeting, and reporting in partnership with the Treasurer and Finance team (OPEX).</li><li>Ensure sound fiscal management, including compliance with legal and regulatory requirements.</li><li>Monitor financial performance and implement corrective actions when necessary.</li><li>Partner with the finance staff and external accountants to prepare financial reports for the Board.</li></ul>Operational Management<ul><li>Lead Operations Manager and Staff in fostering a positive organizational culture that supports diversity, equity, inclusion, and collaboration.</li><li>Lead Operations Manager and Staff in the implementation of policies and procedures that enhance operational efficiency.</li></ul>External Relations &amp; Advocacy<ul><li>Represent the organization in the community, media, and public forums.</li><li>Build strategic partnerships and collaborations with other organizations, government agencies, and community leaders.</li><li>Advocate for the organization’s mission and issues relevant to its programs and services.</li></ul>Human Resources<ul><li>Ensure compliance with employment laws and best practices.</li><li>Directly oversee the Bookkeeper and Operations Manager.</li></ul>Other Duties As Assigned<ul><li>The President/CEO shall perform other duties as prescribed by the United Way Board of Directors.&nbsp;</li></ul>Qualifications:<ul><li>Bachelor’s degree from a four-year accredited college or university is required; an advanced degree preferred (e.g., MPA, MBA, or relevant field).</li><li>A minimum of seven years of progressive and proven leadership experience in nonprofit management or related sectors is preferred.</li><li>Strong understanding of nonprofit governance and fundraising.</li><li>The candidate should have significant nonprofit or comparable leadership experience, with the ability to work effectively with volunteers, boards, and government entities. </li><li>Excellent communication, interpersonal, and public speaking skills.</li><li>Financial acumen and experience managing complex budgets.</li><li>Ability to build and sustain relationships with diverse stakeholders.</li><li>The ability to foster a healthy organizational culture, to encourage teamwork and collaboration; strong interpersonal skills that include the ability to inspire and motivate; effective at conflict management.</li><li>Passion for the mission and values of the organization.</li><li>Proficient computer skills in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) &nbsp;</li></ul>Preferred Skills:<ul><li>Experience with strategic planning and organizational growth.</li><li>Knowledge of relevant regulatory and compliance issues.</li><li>Ability to navigate complex political and social environments.</li></ul>How to Apply:&nbsp;To be considered for this position, applicants must submit a complete application package, including a cover letter, resume, and statement of salary preference. Only candidates selected for further consideration will be contacted. Thank you for your interest.&nbsp;Please continue to review our vacancy listing for other career opportunities. The position will remain open until it is filled. &nbsp;Compensation &amp; BenefitsUnited Way of Central Louisiana offers a competitive annual salary range of $85,000 to $110,000, with the final offer determined by education, training, experience, and proven performance. In addition, the comprehensive benefits package includes health insurance, a retirement plan, paid time off, and professional development opportunities.&nbsp; There is also an opportunity for a performance-based bonus upon board approval.Projected Timeline for Recruitment (Flexible and Subject to Change)<ul><li>Application period:&nbsp; Oct 2025 – Dec. 2025</li></ul>(Applications will be reviewed on a rolling basis until the position is filled.&nbsp; For priority consideration, submit your materials promptly.)<ul><li>Prescreening Interviews:&nbsp;October – November 2025</li><li>Panel Interviews: November-December 2025</li><li>Start Date: January-February 2026</li></ul>Equal Employment Opportunity (EEO) Statement:&nbsp;United Way of Central Louisiana is committed to providing equal employment opportunities to all qualified individuals. We consider applicants without regard to race, color, religion, creed, disability, veteran status, level of education, marital status, age, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, genetic information, or any other characteristic protected by applicable law.&nbsp;

United Way of Central Louisiana

Chief Executive Officer (CEO) – United Way of Central Louisiana

1 
 

Job Title Marketing Coordinator 

Department: Marketing and Communications 

Reports to: Manager, PR and Marketing 

Status: Exempt, Full-Time 

 
 
General Description: Responsible for the overall support to the marketing department’s 
initiatives with the planning, executing and tracking of marketing and communication 
pieces such as email, event, social media, online donation campaigns or content 
marketing. 
 
Primary Job Responsibilities &amp; Duties: 

1. Assist with developing and managing blog content, video content and social media 
marketing 

2. Responsible for photographing and shooting video for United Way Broward 
fundraising events, volunteer events, community impact events, and special 
programs to communicate to the community. 

3. Maintain United Way of Broward County’s website for content refreshes including: 
updating the events calendar, blog and interior pages to assist with search engine 
optimization. 

4. Will work on marketing materials (digital and print) and marketing opportunities to 
support promotion of United Way Broward initiatives. 

Other Job Duties: 
ï· Content creation for social media platforms including, but not limited to: Facebook, 

Instagram, LinkedIn, Twitter 
ï· Create and develops a marketing plan, timetable and performance expectations to 

meet established goals 
ï· Monitor marketing efforts on our social media channels, website and email 

distributions, creates and prepares weekly/monthly metric reports, analyzes and 
interprets data 

ï· Create and implement email marketing campaigns (concept, template creation, 
content, distribution) 

ï· Proficient in digital/website platforms including, but not limited to; Hootsuite, 
Canva, ConstantContact, Trusted Partner or similar digital marketing software tools 

ï· Takes responsibility for other assignments as they arise in the development of 
marketing activities 

ï· Manage sensitive issues and crisis communications 
ï· Assist the Manager of PR/Marketing and the VP of Marketing and Communications 

in execution of marketing program strategies with the Board of Directors, volunteer 
committees, United Way Broward divisions and outside organizations 


2 
 

ï· Coordinates planning and requests from other divisions that relate to special 
events, as appropriate 

ï· Create/seek creative opportunities to extend United Way Broward’s message and 
mission to corporations in conjunction with the development staff 

ï· Ensures effective and timely marketing and communications support to United Way 
Broward staff 

ï· Ensures communication efforts adhere to budget and brand guidelines 
ï· Assists in planning/implementing projects, seeing that they are brought to fruition 

within the allocated timeframe and budget 
ï· Writes and edits copy for various applications (print, presentations, ads, social 

media content, talking points, etc.) 
ï· Assures work is performed within established policies and procedures 
ï· Works in a team environment and will have close inter-department relations with 

multi-department managers, developing, planning and implementing events to 
enhance United Way Broward's image 

ï· Attends United Way functions (some may be after hours and/or on the weekend) 
ï· Responsible for video production requests – event videos, social media 

interviews/videos, etc. 
ï· Self-starter who is detailed oriented and has the ability to work in a fast-paced 

environment while meeting all deadlines 
ï· Performs other duties and assumes other responsibilities as assigned by supervisor 
ï· Due to the leadership role United Way is called upon to play in the community, 

particularly during times of crisis, it is the expectation that all United Way staff will 
be fully engaged in the organization’s crisis plan and response efforts 


Supervises: This position has no supervisory responsibilities 
 
Education &amp; Experience: 

ï· Bachelor’s degree required, preferably in Marketing, Communications, Public 
Relations, Nonprofit Management, or a related field. 

ï· Minimum 2–4 years of progressively responsible experience in marketing, 
communications, or public relations, ideally in a nonprofit, community-based, or 
mission-driven organization. 

ï· Proven success in developing and executing multi-channel marketing campaigns 
that drive engagement, increase brand visibility, and support fundraising goals. 

ï· Demonstrated ability to create compelling content for both digital and traditional 
media, including social media, email marketing, print collateral, and press 
releases. 

ï· Exceptional written and verbal communication skills, with the ability to tailor 
messaging to diverse audiences and stakeholders. 

ï· Ability to work collaboratively in a fast-paced, deadline-driven environment, with 
strong organizational skills and attention to detail. 


3 
 

ï· Experience with video and photography 
ï· Experience and knowledge of social media posting calendar software 

ï· Graphic design skills a plus 
ï· Ability to plan and manage own workflow, priorities and results accomplishment 
ï· Please Note: This position requires local travel to support United Way of UWB 

events throughout Broward County. Must have and maintain reliable 
transportation. 
 

Core Competency Requirements: 

ï· Excels at customer service – Serves (treats) all customers (internal and external) with 
utmost respect and responsiveness in order to deepen relationships and advance 
UWBC’s mission. 

ï· Drives for results – Has a passion for innovation and risk-taking, meets and exceeds 
qualitative and quantitative goals in a thoughtful and time-driven manner. 

ï· Commits to the organization – Has the responsibility for aligning one’s own behavior, 
leadership and commitment with the needs, priorities, goals and culture of UWBC. 

ï· Embraces diversity and inclusion – Creates an atmosphere that respects and 
embraces engagement of all people, ideas and backgrounds and aligns with United 
Way’s values. 

ï· Seizes learning – Able and willing to learn new skills and knowledge and accept new 
challenges to further United Way’s mission. 

ï· Manages multiple projects and tasks – Effectively manages time and resources to 
respond to emerging needs while continuing to deliver on organizational goals, 
objectives and timelines, and seeks help when needed in juggling priorities. 

ï· Personifies teamwork – Demonstrates good collaboration and communication to be 
effective in any team setting. 

 
 
Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated 
and air-conditioned). Lighting is adequate through overhead lighting as well as windows 
and blinds. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. Physical demands include sitting and/or 
standing for extended periods of time, bending, lifting approximately 25 pounds, regular 
use of the telephone, copier, fax and computer. Demands also involve protracted 
concentration. 
 
Acknowledgement: I understand that the above information has been designed to 
indicate the general nature and level of work required and does not list all of the duties of 
the position, and that I may be asked by my supervisor and/or management staff to 
perform other duties. I understand that United Way Broward has the right to revise this 
position description at any time based on business need. I also understand that this 
position description is not a contract for employment and that United Way if Broward 
County or I may terminate my employment at any time for any reason. 


4 
 

 
 _______________________________________ _________________________________ 
Employee Signature Date 
 
 _______________________________________ _________________________________ 
Supervisor Signature Date

United Way Broward

United Way of Broward County

Marketing Coordinator

United Way of Broward mobilizes our community to action so all can thrive.&nbsp;General Description: In collaboration with the Major Gifts team, the Major Gifts Officer (MGO) will be responsible for helping United Way Broward (UWB) reach its fundraising goals by identifying, cultivating, soliciting, and stewarding major gifts. MGO will work closely with the Senior Director, Major Gifts (SDMG) to cultivate donors and prospects within the Major Gifts revenue streams: transformational giving, major gifts of $10k plus, planned giving, foundations, and capital campaign.&nbsp; In addition, the MGO will develop strong Donor Relations through individual and collective outreach, communication, and events to ensure retention and promote increased giving.&nbsp; Responsibilities will also include supporting the coordination and leadership of the Major Gift and Legacy committees.&nbsp; A portfolio of major gift donors and prospects must be individually maintained.Primary Job Responsibilities &amp; Duties:&nbsp;<ul><li>Implement overall Major Gifts strategy developed by SDMG.</li><li>Identify, engage and re-engage donors, particularly those emerging as the next generation of potential philanthropic leaders.</li><li>Conduct individually tailored, one-on-one cultivation and solicitation meetings and work with appropriate volunteers to strategize and manage their cultivation and solicitation of targeted donors.</li><li>Identify and solicit new major gifts.&nbsp;</li><li>Connect United Way Staff and Board of Directors to new and/or prospective Tocqueville Society members.</li><li>Cultivate, steward and build trusted relationships with a portfolio of major donors and prospective major donors and legacy giving prospects to generate new and increased giving. &nbsp;(Portfolio: 150-200).</li><li>Effectively develop, organize, manage, support and motivate a volunteer team to aid in the identification, cultivation and solicitation of high-capacity donors and prospective donors.</li><li>Partner with Major Gift and Development colleagues, for identification of prospects</li><li>Develop meaningful ways to engage major gift donors and prospects throughout the year including personal visits, executing unique events and volunteer opportunities to connect our members to the work United Way is doing in Broward County.</li><li>Create and implement a stewardship and recognition plan, including thanking donors, events and leadership registry.</li></ul>Other Job Duties:&nbsp;<ul><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.</li><li>Understand the United Way of Broward concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintains good working relationships with staff, board members, major donors, volunteers, agency representatives, and guests of the SDMG.</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWB policies.</li><li>Performs other duties and assumes other responsibilities as assigned by the SDMG.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree required (advanced degree or advanced certification such as CFRE preferred)</li><li>3-5 years of experience in development, advancement, or fundraising, with demonstrated success in nonprofit.&nbsp;</li><li>Ability to set goals strategically and oversee execution.</li><li>High level of discretion and ethical approach to fundraising.</li><li>Proven ability to interact and influence philanthropic leaders.</li><li>Experience motivating and managing high-profile volunteer leadership and senior executives.</li><li>Ability to work cross-functionally with various internal and external constituents.</li><li>Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.</li><li>Excellent written and verbal communication and presentation skills.</li><li>Proficiency in database management, Microsoft Office Suite, and other computer skills, as required.</li></ul>Supervise:&nbsp;Temporary staff;VolunteersCore Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer, and occasionally driving the United Way vehicle.&nbsp; Demands also involve protracted concentration.&nbsp; &nbsp;

Major Gifts Officer

POSITION SUMMARY Provides technology support across the organization by maintaining systems, managing user profiles, and assisting hybrid, remote, and 24/7 contact center staff. Ensures reliable and secure operations through troubleshooting, training, inventory management, and collaboration with the Technology department. &nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Support all departments in maintaining approved technology platforms, user profiles, and provide prompt, customer-focused technical assistance to resolve issues for hybrid, remote staff, and the 24/7 contact center.</li><li>Install, configure, and troubleshoot desktops, laptops, printers, VOIP phones, and other end-user devices.</li><li>Stay up to date on new Microsoft 365 features and other technologies to maximize their effectiveness.</li><li>Troubleshoot and resolve hardware, software, network, and endpoint issues.</li><li>Prioritize and escalate urgent technical issues to minimize disruption.</li><li>Document solutions and update the technology knowledge base regularly.</li><li>Manage inventory, warranties, and software licensing for technology equipment.</li><li>Maintain user profiles for copiers, email, door access, and SharePoint.</li><li>Deliver training to end users on hardware and software tools.</li><li>Support disaster recovery and business continuity efforts.</li><li>Apply technology best practices to ensure consistency and security.</li><li>Conduct routine maintenance, including software updates, antivirus scans, and hardware upgrades, to optimize device performance and ensure security.</li><li>Work closely with and provide support to the Technology department.</li><li>Provide support with HFUW events as directed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate’s degree or equivalent combination of experience and education may be considered in lieu of degree.</li><li>One year of experience providing desktop Windows support with hands-on expertise in PC hardware, software, and operating system support, including installation, configuration, and troubleshooting across diverse products and customer types, preferred.</li><li>Advanced experience with Microsoft 365 platform preferred.</li><li>Experience in network troubleshooting and remote access technologies.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays, to meet the needs of a 24-hour contact center.</li><li>Ability to assess and resolve issues quickly to minimize user impact and downtime.</li><li>Excellent organizational skills with the ability to adapt quickly to changing priorities while maintaining high-quality standards.</li><li>Ability to quickly master new concepts, tools, and technologies.</li><li>Customer service skills and experience required.</li><li>Ability to edit, complete, and assemble reports.</li><li>Attention to detail and accuracy.</li><li>Excellent analytical skills.</li><li>Skilled at managing multiple priorities simultaneously.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, with the ability to effectively interact with both technical and non-technical staff at all levels, required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Constantly positions self to maintain computers in the office, including under the desks and in the server closet</li><li>Frequently traveling to the office when needed.</li><li>Frequently moving or lifting objects up to 30 pounds.</li><li>Frequently moving about to accomplish tasks or moving from one worksite to another.</li><li>Frequently adjusting or moving objects up to 30 pounds in all directions.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>Constant evenings and weekend hours.</li><li>Occasional early mornings.</li><li>High level of long periods of concentration.</li><li>Constant staff interaction.</li><li>Reliable transportation required.&nbsp;</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

Specialist, Technology Services

POSITION SUMMARY&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA)This is a newly created position and will be a key member of the accounting and finance team, reporting to the VP, Controller. The Senior Manager of Accounting will be responsible for providing operational oversight over all aspects of accounting operations that include the monthly close process, revenue, accounts receivable, accounts payable, payroll, international accounting, financial reporting, tax compliance, audit preparations, system implementations, and other ad hoc duties as assigned.The Senior Manager of Accounting will also play an integral role in helping to establish best-in-class financial operations, internal control, and prepared readiness for transformation.Key ResponsibilitiesPrimary Responsibilities:<ul><li>Oversee day-to-day accounting operations, to include revenue recognition, accounts receivable, accounts payable, payroll, fixed assets, prepaids, deferrals and accruals, pension and post-retirement accounting, and cash management.</li><li>Conduct technical accounting research in compliance with US GAAP for complex transactions and new and unique arrangements.</li><li>Prepare financial reports, supporting tables, schedules, and variance analysis in partnership with FP&amp;A and department leaders.</li><li>Coordinate with external auditors for the annual financial audit, including preparation and documentation of PBCs, provide explanations, and follow up on action items.&nbsp;</li><li>Assist in the preparation of financial statements and support schedules for the audited financial statements and Form 990.&nbsp;</li><li>Lead other required statutory audits, compliance forms and audits requests.</li><li>Develop and support accounting policies and internal controls, manage and uphold compliance with policies and procedures.</li><li>Monitor and analyze financial results, identify trends, variances, and potential areas of risk that require further review.&nbsp;</li><li>Manage and mentor accounting staff, fostering growth and development, high-performance and collaborative team environment, while supporting the Controller with broader organizational initiatives and future developments.</li></ul>Job Requirements<ul><li>Certified Public Accountant (CPA) certification is preferred</li><li>Bachelor’s degree in accounting, finance or related field.</li><li>8+ years of progressive accounting experience, non-profit preferred.</li><li>5+ years of supervisory experience, demonstrated leadership skills in both staff and projects or initiatives</li><li>Strong understanding of US GAAP, experience in implementing technical accounting guidance, and producing standard financial reports.</li><li>Strong problem-solving and analytical skills with attention to detail.&nbsp;</li><li>Self-starter willing to identify areas of process improvement and implement as practical; experience in identifying risks and issues and react timely to implement solutions.</li><li>Able to prioritize tasks and manage multiple projects simultaneously while delivering quality solutions to meet customer (internal and external) expectations. Ability to delegate effectively while providing leadership and guidance to optimize team effort.&nbsp;</li><li>Advanced proficiency in Excel and experience with an accounting system. NetSuite experience a plus.</li><li>Strong communication and interpersonal skills. Proven ability to collaborate across departments with all levels of management and colleagues, as well as external parties.</li><li>Change management experience a plus.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted salary range for this position is currently $125,000 to $ 135,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Senior Manager, Accounting

POSITION SUMMARY(Eligible for Hybrid/ 4 days in office, 1 day remote - Alexandria, VA)A true self-starter, UWW’s Executive Assistant to the President &amp; CEO engagements, directly manages and owns scheduling, travel support, content creation, and relationship management for our President &amp; Chief Executive Officer (“CEO”). This experienced, seasoned professional must be &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; adept at anticipating needs and initiating actions as issues arise and priorities shift. &nbsp;Our successful incumbent will be an agile, high-energy professional. They will bring exemplary organizational skills, near flawless attention to detail, the poise and discretion necessary to manage relationships at the highest level, and the agility and flexibility required to manage the affairs of a CEO with an extremely high volume of internal and external priorities.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Manage high-level relationships with a range of UWW stakeholders, to include United Way Network volunteers, and executives; national and worldwide nonprofit and corporate senior executives; high-level partners and donors, and UWW Board members; own the resolution of requests for and from the CEO as they relate to the CEO’s time, positioning, and participation in various events, meetings, and trips.</li><li>Develop and maintain protocols and processes for engaging CEO and securing appointments.</li><li>Proactively oversee the strategic use of the CEO’s time, seeking to maximize time directed toward activities aligned with the CEO’s priorities and vision, and identifying potential opportunities for reframing or delegation of other inquiries.&nbsp;</li><li>Identify and collaborate with content managers, producing and/or compiling final preparation/briefing materials for CEO.</li><li>Ensure that all materials needed in preparation for a meeting or other engagement meet the standards for use by the CEO, often requiring editing of and working with staff on meeting objectives and requirements.</li><li>Coordinate in detail the travel and logistical arrangements for all of the CEO’s meetings and conferences. Research and reserve all travel arrangements including ground and air, secure all travel documents (visas, passports, etc.), and maintain vigilant availability to address / resolve travel issues or accommodate unplanned changes.</li><li>Provide support to the CEO while on travel and limited support for staff traveling with CEO, to include logistical coordination and continual communication in real/appropriate time. May require travel on a case-by-case basis.</li><li>Make recommendations to solve highly complex problems requiring research and information from multiple sources or advanced knowledge, in a thorough and timely manner. Such problem solving requires analysis and interpretation of widely varying situations, referencing a variety of policies, precedents, and past practices, and the creativity necessary to reach resolution through unique approaches. Achieve resolution through unique approaches and/or.</li><li>Exercise discretion, integrity, and poise in dealing with a range of confidential or sensitive issues.&nbsp;</li><li>Plan and/or project manage events that involve the CEO. This may require working with staff from various departments to develop the structure and execution of events in addition to the involvement of the CEO.&nbsp;</li><li>Collaborate with the Communications staff within the Executive Office, and other staff across the organization, to ensure the development of such content as speeches, presentations, talking points, briefing documents, and other communications, to meet the objectives of the CEO’s engagements. This requires an understanding of the goals of meetings and/or events and may necessitate independent research and content development to prepare the CEO for their role.</li><li>Manage Executive Office operating remotely at national United Way conventions, to include providing support for attending Board members as needed.</li><li>Participate in regular Executive Office Meetings; maintain updated trackers and folders and maintain superb organization of pending requests for the CEO’s time.&nbsp;</li><li>Demonstrate a clear and professional communication style both in written and verbal form.&nbsp;</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTSMinimum requirements include:<ul><li>High school diploma required; bachelor’s degree preferred.</li><li>Ten&nbsp;years of advanced level administrative experience in a similar role, including experience directly managing the calendar and travel needs of a senior executive.</li><li>Strong skills in Microsoft Office suite, computer, and Internet research skills.</li><li>Flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.&nbsp;</li><li>Sensitivity to confidential matters required.&nbsp;</li><li>Attention to detail is essential.&nbsp;</li><li>The ideal candidate will have strong communication skills (written and verbal), and a clear ability to multi-task in a fast-paced environment.</li><li>Ability to be responsive after hours (depending on the CEO’s travel).&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $130,000 to $140,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

Executive Assistant to the President & Chief Executive Officer

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Senior Director, Privacy and Cybersecurity provides executive leadership to protect United Way Worldwide’s data, systems and reputation. The Senior Director establishes a comprehensive security, privacy, AI and data governance program rooted in NIST Cybersecurity, NIST Privacy, and NIST AI Risk Management Frameworks, aligned with global best practices. &nbsp;The Senior Director acts as a thought leader, coach, and advisor, ensuring that privacy, cybersecurity, and AI governance principles are embedded across business operations. The Senior Director partners with Information Technology, Marketing and Communications, Development, and the Office of General Counsel to foster a culture of trust, resilience, and compliance. &nbsp; &nbsp;The Senior Director also serves as the organization’s Data Protection Officer (DPO), overseeing data protection strategies, compliance with global privacy regulations (GDPR, CCPA, HIPAA, etc.), vendor risk management, and the secure and responsible adoption of Artificial Intelligence (AI). This includes embedding privacy and security controls in AI systems, evaluating AI vendors, and ensuring alignment with emerging regulations (EU AI Act, US AI Bill of Rights).KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:Security and Privacy | UWW Internal Operations&nbsp; &nbsp; &nbsp;&nbsp;Privacy<ul><li>Serve as the Data Protection Officer (DPO) for United Way Worldwide&nbsp;</li><li>Monitor, interpret, &nbsp;and implement compliance with global privacy regulations (GDPR, CCPA, HIPAA, PIPEDA, etc.), along with analyzing and advising on recent trends for non-profit organizations.</li><li>Lead alignment and compliance with established and emerging privacy laws and regulations applicable to LUWs at a global level.</li><li>Develop, deliver and drive awarenes of data privacy and security privacy awareness programs and training. While providing coaching &amp; educating staff about applicable privacy practices,&nbsp;drive awareness on data privacy and security issues, including development of training, policies, and guidelines that help business stakeholders spot and address data&nbsp;protection and privacy issues as they emerge in development of new products and technologies</li><li>Champion Privacy by Design when developing, implementing, or considering new data systems<ol><li>Provide guidance and feedback in contracting/purchasing process to ensure vendors meet security/privacy requirements and to advise on optimizing data matters such as data minimization, flow and security</li></ol></li><li>Conduct Privacy Impact Assessments (PIA: Privacy of Data) and Data Privacy Impact Assessments (DPIA: Risk) and Transfer Impact Assessments (TIA)&nbsp;</li><li>Identify, build or implement tools to manage privacy across systems</li><li>Oversee &amp; Manage DSAR processes (Data Subject Access Requests)</li></ul>&nbsp; &nbsp; &nbsp;Cybersecurity Leadership &nbsp;<ul><li>Establish and lead cybersecurity program in alignment with NIST CSF and NIST SP 800-53.&nbsp;Operationalize security practices.&nbsp;<ul><li>Work with system administrators to support security patching, monitoring and user account best practices</li><li>Develop annual calendar or security related activities</li></ul></li><li>Lead adoption of zero-trust architecture across networks, applications, and cloud platforms.</li><li>Oversee Identity and Access Management (IAM), encryption standards, and endpoint security.</li><li>Direct vulnerability management, penetration testing cycles, and lead team exercises.</li><li>Lead IT Incident Response Plan and cybersecurity components of the Business Continuity and Disaster Recovery Plans.</li><li>Develop annual security roadmaps benchmarked against NIST CSF, ISO 27001/27701, and SOC 2 standards.</li><li>Develop and support change management logging and practices</li><li>Establish and contribute to Data and System classification records</li><li>Co-Lead Vendor Assessment process</li><li>Co-lead IT Incident Response and IT portion of UWW Business Continuity Plan</li></ul>Risk Management &amp; Governance<ul><li>Drive enterprise-wide risk assessments and report outcomes to leadership and to the Board.&nbsp;</li><li>Develop, maintain and monitor cybersecurity and AI KPIs and dashboards.</li><li>Evaluate new data use initiatives and vendor security capacities prior to contracting with new vendors/partners</li><li>Partner with MDM/Data Governance Team to determine data use, data flows, to align governance mechanisms with enterprise strategy.&nbsp;</li><li>Develop and monitor meaningful metrics</li><li>Collaborate with Audit and Compliance teams to support annual internal and external annual audits and contribute to risk assessment activities.</li></ul>External UWW Network<ul><li>Monitor and maintain the InfoSec page on UWO including collaboration with Membership when issues occur</li><li>Contribute to Membership Standards by providing local United Way basic compliance measures and tools or training to support Membership compliance across the network</li><li>Collaborate with UWW Membership, US and International Network teams to elevate security/privacy through Membership standards, thought leadership and guidance</li><li>Provide expert guidance to local United Ways experiencing an IT or data related crisis to reinforce and guide based on best practices for incident management and to protect the United Way brand.</li></ul>Other Duties<ol><li>Interface with internal constituents and stakeholders to ensure technology products sufficiently support area divisions/departments at meeting their respective goals and objectives.&nbsp;</li><li>Work with the Senior Vice President Technology to manage resources, including utilization of team resources, forecasting and budget management.&nbsp;</li><li>Work with IT Leads to support broad UWW IT needs, planning and collaboration</li><li>Document all aspects of project development and evolution through concise meeting notes, action items, and task management. Eliminate barriers in completion of projects and manage scope, including identifying issues and working with the resources and client on resolution plans.&nbsp;</li><li>Must be able to multi-task and enjoy working in a fast-paced environment.&nbsp;</li><li>Other duties as assigned.</li></ol> &nbsp;JOB REQUIREMENTS<ul><li>Bachelor’s degree required; Master’s in Cybersecurity, Computer Science, or related field strongly preferred.&nbsp;</li><li>CISSP, CISM, CIPT or other Security Certification required.&nbsp;</li><li>10+ years of expert-level experience in cybersecurity, privacy, AI governance, or cyber law, with 5+ years experience in managing Security Team. &nbsp;&nbsp;</li><li>Excellent organization, communication, and motivational skills with an attention to detail.</li><li>Demonstrated success in cybersecurity program development and staff training/awareness aligned to NIST CSF, SP 800-53, ISO 27001/27701, and NIST AI RMF.</li><li>Demonstrated Knowledge of emerging AI regulations (EU AI Act, US AI Bill of Rights, etc.).</li><li>Experience in facilitation bringing end users to appropriate solutions involving an appropriate balance between end user requirements and risk minimization.&nbsp;</li><li>A self-starter attitude and strong interpersonal skills with the ability to work independently and collaboratively and ability to interact with people at all levels.</li><li>Solid understanding of Privacy regulations, data management practices and IT systems.</li><li>Understanding of large-scale System Development Life Cycle (SDLC) in addition to experience with implementation, integration, interfaces, data use mapping and flow design.&nbsp;</li><li>Experience in using efficient methodologies/frameworks, such as Agile and NIST or ISO.</li></ul>ROLE SPECIFIC COMPETENCIESAI Risk, Governance &amp; Enhanced CybersecurityApplies NIST AI RMF and ISO/IEC 42001 to ensure safe and ethical AI Adoption. Anticipates AI-related risks (bias, adversarial attacks, model drift). Leverages AI tools for threat detection and privacy while mitigating risks.Innovation/ Foresight&nbsp;Anticipates future risks including AI-driven attacks, deepfakes, and quantum threats.Evaluates UWW work processes, products and systems. Promotes ways to continuously improve them. Encourages and guides others to consider alternatives to currentAccountability/Results Orientation&nbsp;Takes ownership of work and outcomes achieved, selecting the best work approach, while delivering against commitments, models ethical integrity. Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes, and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Behaves ethically and honestly in all activities performed on behalf of UWW. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking&nbsp;Balances innovation, compliance, and risk minimization. Evaluates available information&nbsp;and recommends a course of action. Contributes own assessment of risks and&nbsp;implications of decisions in team decision-making efforts. Uses judgment appropriately&nbsp;in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration&nbsp;Builds trust across diverse stakeholders and adapts to change.Contributes to the achievement of team objectives by helping others to complete tasks on own initiative. Shares information/ideas with other team members. Carries out assigned work projects. Identifies ways to make a greater contribution to the team. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management&nbsp;Develops partnerships to elevate organizational maturity. Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the UW system.Communications&nbsp;Distills complex issues into actionable insights for technical and non-technical audiences.&nbsp;Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down, and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted salary range for this position is currently $136,000 to $155,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information. &nbsp;We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

Senior Director, Privacy and Cybersecurity

ORGANIZATION OVERVIEW
About United Way Fresno and Madera Counties&nbsp;
United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to&nbsp;advance lasting solutions and measurable change&nbsp;for the most urgent issues our neighbors face,&nbsp;particularly focusing on addressing the racial&nbsp;wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.
OVERVIEW OF RESPONSIBILITIES
Summary/Objective 
	Reporting to the Director of Impact and Resource Development, this position is responsible for providing intensive case management support, individualized coaching, and navigational support to community members and community partners, to coordinate and deliver whole person care to individuals facing significant challenges and barriers. As part of the UWFM 211 team, this position works to reduce barriers to career pathways and employment, and to promote economic security and wealth creation.&nbsp; KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties &amp; Responsibilities
<ul><li>Conduct a whole person assessment to understand a unique situation, goals, and barriers.</li>
<li>Assist individuals to identify strengths and community support, prioritizing the most critical barriers.</li>
<li>Develop individualized plans that address identified barriers and goals.</li>
<li>Utilize resource database to find resources available to execute individual plans.</li>
<li>Assist individuals to access services to relevant resources and services that stabilize and improve their educational and wealth creation opportunities as well as their overall wellbeing.</li>
<li>Establish and maintain effective communication with all relevant stakeholders, including clients, team members, and external partners.</li>
<li>Act as a main point of contact to resource partners for caseload, addressing concerns and providing regular updates on case progress.</li>
<li>Analyze complex issues and challenges within cases and care coordination system.</li>
<li>Develop innovative solutions to address challenges and barriers on behalf of caseload and care coordination services.</li>
<li>Collaborate with cross-functional teams to overcome obstacles and achieve desired organizational and department outcomes around care coordination and reducing the racial wealth gap.</li>
<li>Continuously assess and enhance case management processes and methodologies.</li>
<li>Implement best practices to optimize case management efficiency and effectiveness. 
		&nbsp;</li>
</ul>EDUCATION/REQUIREMENTS
Knowledge, Skills and Expertise
<ul><li>Knowledge of common barriers faced by Fresno and Madera community members, specifically those from disinvested communities of color.</li>
<li>Strong interpersonal and communication skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Empathy and the ability to build rapport with clients.</li>
<li>Strong analytical, problem-solving skills and the ability to develop creative solutions.</li>
<li>Cultural sensitivity and the ability to work with diverse populations.</li>
<li>Familiarity with community resources and support services.</li>
<li>Experience using case management software and other relevant tools.</li>
<li>Proficiency in maintaining accurate records and documentation.</li>
<li>Commitment to client-centered, strengths-based approaches.</li>
<li>Knowledge of community programs, resources, and compliance requirements.</li>
<li>Strong organizational and time-management skills.</li>
<li>Leadership and decision-making abilities.</li>
<li>Understanding of and commitment to the mission, vision, and goals of United Way.</li>
</ul>Education and/or Experience
<ul><li>Bachelor’s degree or equivalent experience</li>
<li>A minimum 3 experience in case management, social work, or a related field.</li>
<li>Combination of experience and education.&nbsp;</li>
<li>Current Driver’s License and verifiable automobile insurance&nbsp;</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

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