field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

POSITION SUMMARY&nbsp;(Hybrid, 3 days in office - Alexandria, VA)The Senior Associate, Donor Stewardship will be responsible for implementing strategies to foster a culture of donor-focused stewardship and relationship building throughout United Way Worldwide. You will work closely with the Development team and other colleagues to implement a systematic, yet tailored approach to stewardship and engagement activities for donors, with the goal of driving donor engagement.&nbsp;The Senior Associate, Donor Stewardship will serve as the key point of coordination of donor insights, communications, retention and stewardship.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Collaborate with team members to ensure the timely and accurate completion of routine work such as gift acknowledgements, cultivation mailings, event invitations, etc.&nbsp;</li><li>Assist Development team in developing meaningful cultivation and engagement activities for donors and prospects.&nbsp;</li><li>Ensure donors remain apprised of the positive impact that his/her investment, increasing the possibility of subsequent, significant investments.</li><li>Assist Development team with the strategy and creation of personalized written correspondence (proposals, appeals, gift acknowledgements, impact reports, etc.) for prospects and donors.&nbsp;</li><li>Field inquiries from donors about their gifts, acknowledgements, and gift documentation and demonstrate exemplary customer service in all exchanges.&nbsp; Other duties as assigned.</li></ul>JOB REQUIREMENTSMinimum requirements include:&nbsp;<ul><li>Demonstrated ability to research and access information about individual and institutional donors through online sources and personal contacts.</li><li>Excellent time management skills, with the ability to manage multiple projects simultaneously, meet deadlines, and deliver quick turnaround in an environment demanding high energy, attention to accuracy and detail, discretion, flexibility, and superior work.&nbsp;</li><li>Ability to handle sensitive information in a confidential manner and to tactfully handle stressful situations, negotiate and resolve conflicts, while observing organizational protocols.&nbsp;</li><li>A creative and resourceful problem-solver, eager to take initiative to handle requests and resolve issues quickly with minimal supervision.</li><li>Ability to work collegially in a diverse and collaborative environment and help ensure coordinated, integrated, and efficient workflow.</li><li>Demonstrated ability to deliver culturally competent services and to work effectively in cross-cultural situations.</li><li>Substantial experience writing clear, logical, persuasive communication materials for fundraising, marketing, or advocacy purposes, as reflected in a robust portfolio of newsletters, proposals, appeals, reports, briefs, etc.&nbsp;</li><li>Proficiency with Windows-based software (Word, Excel, PowerPoint); experience with Salesforce CRM a plus.&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position.&nbsp; It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.&nbsp;You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe salary range for this position is currently $75,000 to $90,000 per year.&nbsp;COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation - Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes.Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Creates consensus by involving others in the problem-solving process. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management - Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications - Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Talent Builder - Empowers people to perform. Motivates and develops staff. Encourages staff to take on challenging assignments and developmental opportunities. Aware of learning and career goals of each direct report. Effective coach (e.g., aiding staff to develop their own insights and actions) and takes advantage of coachable moments (e.g., times when people experience success, disappointment, or are trying a skill for the first time). Helps people learn the right lessons from experience. Gives employees guidance and tools needed to do the job and steps out of their way. Supports healthy balance between work and personal life. Gives credit and recognizes achievements. Gives opportunity for people to present and work.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED

United Way Worldwide

Senior Associate, Donor Stewardship

POSITION SUMMARY&nbsp;(Hybrid, 3 days in office - Alexandria, VA)The Manager, Fundraising Special Projects is a trained fundraiser who will serve as the lead project manager for assigned fundraising projects at United Way Worldwide. &nbsp;The Manager will provide support and coordination of individual donor acquisition, retention and upgrade strategies in support of United Way Worldwide and the network. They will oversee a portfolio of projects, including the management of two pilot programs to support Local United Ways in diversifying the revenue for their organization as well as work in partnership with Marketing and Communications to grow individual giving through digital, social and other marketing channels.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION&nbsp;An individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;&nbsp;<ul><li>Project Management: Serve as project manager, overseeing the timely production and execution of donor-related programs and events, specifically:<ul><li>Facilitating regular meetings to support project deliverables,</li><li>Overseeing the implementation of the project work plan and helping ensure timelines are met and/or adjusted to meet goals,</li><li>Identifying and addressing challenges faced in implementing strategies,</li><li>Providing summary reports of challenges and successes each quarter on each project.</li></ul></li><li>Direct Response: Support strategies related to direct response programs, driving increased engagement and revenue for the Network, including United Way Worldwide.</li><li>Cross-Departmental Coordination: Coordinate across departments (Marketing, Communications, Finance, Impact, etc.), as appropriate to support network wide fundraising efforts, including United Way Worldwide.</li><li>Network Collaboration: work in partnership with Local United Ways to support them in their fundraising efforts.</li><li>Other duties as assigned.&nbsp;</li></ul>JOB REQUIREMENTS&nbsp;Minimum requirements include:&nbsp;&nbsp;<ul><li>Bachelor’s degree or commensurate experience.&nbsp;</li><li>Experience manipulating, analyzing, and presenting data to showcase impact</li><li>Strong written and verbal communications skills</li><li>Advanced proficiency using Microsoft Office Suite and data tools</li><li>Experience successfully managing complex cross-functional, time sensitive projects</li><li>Three years of project management, direct marketing and/or nonprofit experience in a similar role.&nbsp;&nbsp;</li><li>It is preferred that candidates have experience and/or deep understanding in the workings of a United Way (s) or a similar federated model.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.&nbsp;You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe salary range for this position is currently $75,000 to $90,000 per year. Proffered&nbsp;salaries are determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.COMPETENCIES&nbsp;An individual must be able to demonstrate the following competencies at a satisfactory level:&nbsp;Accountability/Results Orientation - Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.&nbsp;Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.&nbsp;Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.&nbsp;Relationship Management - Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system. Formulates and communicates in an ethical and politically sensitive manner.&nbsp;Communications - Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.&nbsp;Innovation/Creativity - Develops and implements new approaches to accomplish tasks that impact others in and outside of own team. Is able to reasonably "take risks.” Assists others in developing new systems, products, processes and procedures. Strives to stay current on new or emerging trends and capitalizes on them.&nbsp;ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED

Manager, Fundraising Special Projects

Purpose of PositionUnder the direction of the Client Services Supervisor, the Housing Specialist is a client-focused position serving English- and/or Spanish-speaking individuals in Orange County, and is primarily responsible for providing information, resources, and crises assistance to clients contacting 211OC through the helpline, email, texting, outreach events, or any other means identified by 211OC management. We are a high volume call center and the front line to providing assistance to those in need. We are looking for articulate, caring, good communicators, who are able to maintain a calm and professional demeanor, think on their feet, yet able to handle the call volume we receive from routine questions to more complex issues. We put our callers’ needs first, as we are here to serve our community.Key Duties and Responsibilities<ul><li>Provide social service navigation to clients contacting our contact center at 211OC through the helpline, email, texting methods, outreach events.</li><li>Assess clients’ need and readiness for services and their current barriers to stable housing</li><li>Identify and confirm clients’ existing service connections at time of intake, including but not limited to the services clients report having contacted and the services—including assessments (i.e. Housing Assessment)—clients appear to have accessed according to HMIS</li><li>Help clients establish concrete, attainable housing stability goals and develop action plans for achieving those goals; track clients’ progress toward achieving their housing stability goals, adjusting action plans as needed to overcome barriers</li><li>Connect clients to community resources tailored to their unique housing needs, strengths, and obstacles; connections may include—but are not limited to—referrals, “warm” hand-offs between clients and partner organizations, and direct enrollment in services, when applicable</li><li>Continuously assess clients’ interest in following and capacity to follow their action plans; refer clients with low interest to lower-level services; connect clients with low capacity to higher-level services</li><li>Follow clients throughout their action plans until one of the following conditions is met: 1) stable permanent housing is achieved, 2) lower interest level results in a referral to lower-level services, or 3) service limitations or unavailability have resulted in an impassable barrier to stable permanent housing; consult with organizational leadership before terminating a client case due to impassable barrier</li><li>Maintain accurate records on all clients, meeting the deadline and thoroughness standards established by your department in HMIS and 211OC’s Information &amp; Referral Database.</li><li>Directly provide clients—or connect them to—appropriate and relevant information, education, and training on diversion, prevention, and housing services, renters’ and landlords’ rights and responsibilities, and other topics that would assist them in remaining or becoming housed</li><li>For clients identified as needing wraparound support from multiple community organizations, plan, coordinate, and manage the provision of wraparound services department</li><li>Serve as liaison between partner organizations’ outreach workers and their clients when the clients contact the helpline requesting updates</li><li>Advocate for clients with housing providers when clients run into barriers</li><li>Meet or exceed all efficiency, deadline, accuracy, and compliance standards established by HUD and/or your</li><li>Learn and develop expert working knowledge of our resource database and its management software.</li><li>Active listening, with ability to assess clients’ stated and unstated needs during interactions.</li><li>Educate clients on available services/resources and ensure client eligibility and support.</li><li>Empower clients to choose the services they feel are most appropriate for their situations by discussing the options and needs assessed.</li><li>Deescalate clients if upset and intervene during crises and/or situations of abuse.</li><li>Troubleshoot services and their availability utilizing expert knowledge and navigation of the 211OC resource database and through teamwork with other I&amp;R Specialists in the Dept.</li><li>Be an advocate and assist clients in problem-solving when no services are available which can meet their needs.</li><li>Perform thorough intakes on clients and accurately report data.</li><li>Follow-up with clients and close the loop to ensure they received needed services. Track this information on service provision in Orange County.</li><li>Other duties as assigned.</li></ul>Core CompetenciesAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; remains open to others' ideas and tries new things.Oral Communication&nbsp;- Speaks clearly; listens and obtains clarification; responds well to questions; participates in meetings.Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.Job Requirements /Technical Knowledge<ul><li>High School Diploma or BA/BS Degree in the Human Service Field</li><li>Prior experience providing information and referral services or related experience in the human service field is desirable</li><li>Must be Bilingual (English and Spanish– verbal and written)</li><li>One year of experience working directly with individuals and families in crisis from the community</li></ul>Compensation<ul><li>$21.00 per Hour. Competitive benefits.</li></ul>Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 10 pounds.Send Resumes To:<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>

Orange County United Way

Housing Intake Specialist

United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development, and strengthening of partnerships/collaborations, convening, resource mobilization and investment as well as backbone and engagement strategies and activities. We bring together the voices, the expertise, and the resources to define, articulate, and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.<h2>POSITION</h2>The role of the Program Manager, WayPoint Initiative is to manage the staff and operations of all UWBG WayPoint Centers in Lexington and surrounding counties.UWBG WayPoint Centers are sites located in and around the neighborhoods they exist to serve and provide a multitude of services including, but not limited to, financial stability education, free income tax preparation, and other basic needs and financial programming related to empowering families and helping youth to succeed. The Program Manager, WayPoint Initiative directly supervises all WayPoint Coordinators, and work study students. The Program Managerreports directly to the Director of Community Impact.<h2>ESSENTIAL FUNCTIONS:</h2><ul><li>Managing and motivating a team of community impact professionals across several sites.&nbsp;</li><li>Training and scheduling program staff and volunteers.&nbsp;</li><li>Communicating job expectations and conducting performance evaluations twice per year.&nbsp;</li><li>Work with staff to schedule daily/weekly/monthly programs and events for each WayPoint Center.</li><li>Long-term planning to meet impact goals established by the Vice President, Community Impact.&nbsp;</li><li>Interacting with representatives of funding organizations including elected officials.</li><li>Scheduling and coordinating agency partner programs in each WayPoint Center.</li><li>Is frontward facing and sees him/herself as an advocate for the community.</li><li>Drives foot traffic to the center by planning and conducting awareness campaigns.</li><li>Understands and is mindful of the opportunities to expand the initiative and serve as UWBG’s representative to the community.</li><li>Acts as the second keyholder for all WayPoint Centers.</li><li>Capable of performing intake of clients providing financial coaching and connecting them to appropriate services in the event of staffing shortages.</li><li>Collaborates with the UWBG 2‐1‐1 (24/7 365) Health &amp; Human Services Referral line&nbsp;to coordinate cross-training of staff.</li><li>Other duties asassigned.</li></ul><h2>CORE UNITED WAY COMPETENCIES</h2><ul><li>MISSION‐FOCUSED&nbsp;‐&nbsp;A&nbsp;top&nbsp;priority&nbsp;is&nbsp;to&nbsp;create&nbsp;real&nbsp;social&nbsp;change&nbsp;that&nbsp;leads&nbsp;to&nbsp;better&nbsp;livesand healthier communities. This competency drives performance and professional&nbsp;motivations.</li><li>RELATIONSHIP ORIENTED&nbsp;‐ Understands that people come before process and is astute in cultivating and managing relationships toward a common&nbsp;goal.</li><li>COLLABORATOR ‐ Understands the roles and contributions of all sectors of the community and&nbsp;can mobilize resources (financial and human) through meaningful&nbsp;engagement.</li><li>RESULTS‐DRIVEN ‐ Dedicated to shared and measurable goals for the common good,&nbsp;creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and&nbsp;impact.</li><li>BRAND STEWARD&nbsp;‐ A steward of the brand who understands his/her role in growing and&nbsp;protecting the reputation and results of the greater&nbsp;network.</li></ul><h2>COMMUNITY IMPACT COMPETENCIES</h2><ul><li>Drive for Stakeholder&nbsp;Success</li><li>Effective&nbsp;Communication</li><li>Adaptability and Change&nbsp;Management</li><li>Cross‐Functional Capability and&nbsp;Collaboration</li></ul><h2>QUALIFICATIONS</h2><ul><li>Bachelor’s Degree or related field experience in public administration, non-profit management, and social services</li><li>2 years of supervisory&nbsp;experience, preferably among multiple sites</li><li>2 years Experience in program development, implementation, and evaluation.</li><li>Bilingual in both English and Spanish</li><li>Computer literacy, particularly in Microsoft Office</li><li>Reliable transportation is&nbsp;necessary.</li><li>Experience working with volunteers.</li><li>Extensive knowledge of local social service nonprofit organizations highly&nbsp;preferred</li><li>Budget management</li><li>Strong organizational and time‐management&nbsp;skills</li><li>Excellent oral and written communication&nbsp;skills</li><li>Strong project management skills with timely and consistent attention to follow-up</li><li>Effective problem solver and decision&nbsp;maker</li><li>Strong customer service skills and enjoys working with the&nbsp;public.</li><li>Is&nbsp;empathetic&nbsp;and&nbsp;possesses&nbsp;the&nbsp;soft&nbsp;skillsrequired&nbsp;to&nbsp;servevulnerable&nbsp;populations&nbsp;with&nbsp;dignity and&nbsp;respect.</li><li>Is flexible and willing to work occasional nights and weekends.&nbsp;</li></ul><h2>PHYSICAL REQUIREMENTS</h2>The employee is regularly required to communicate, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must have the ability to lift, carry, push, and/or pull objects weighing up to 25lbs.REQUIRED LICENSE/REGISTRATION/CERTIFICATIONSA valid Kentucky driver’s license is required as well as access to a reliable insured automobile to be used for work‐related travel in the Central Kentucky area.Within 30 days of employment, the Program Manager of WayPoint Initiative must earn the Money Management Essentials Certificate from the Association for Financial Counseling &amp; Planning Education.&nbsp;Within 60 days of employment, Program Manager of WayPoint Initiative must earn the following certificates, CPR/First aid, First Aid for Opioid Overdoes, and Mental health first aid.&nbsp;Within one year of employment, the Program Manager of WayPoint Initiative must become an accredited financial counselor through AFCPE.&nbsp;WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The primary office location for this position is Marksbury Family WayPoint Center at the Historic Palmer Pharmacy 400 E. Fifth Street, Lexington, KY. The Program Manager will be expected to travel between WayPoint Centers, and the administrative offices as needed.&nbsp;EXPECTED WORK HOURSMonday through Friday, 8:30AM-5:00PM. Must be willing to work a non-standard work schedule, including nights, weekends, and other unusual hours.PRE-EMPLOYMENT SCREENING REQUIREMENTSAny candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, and Motor Vehicle Record (MVR) review.BENEFITS Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/ADD and STD insurance; generous parental leave policy, PTO, and more. Starting salary range -$48,760-50,000/year.

United Way of the Bluegrass

Program Manager, WayPoint Initiative 

Job Title:&nbsp; &nbsp; &nbsp; &nbsp;Community Partnership School Wellness Manager&nbsp; &nbsp; &nbsp;Department:&nbsp; Community Partnership SchoolsReports to:&nbsp; &nbsp; Community Partnership School Wellness Assistant DirectorStatus: Non-ExemptSalary Range: $45,000-$50,000Location: Lee, Hendry and Glades CountiesApplication Deadline: August 16, 2024 5:00pmSubmit Cover Letter and Resume:&nbsp;<a href="mailto:Angela@UnitedWayLee.org" target="_blank">Angela@UnitedWayLee.org</a>ABOUT UNITED WAY OF LEE, HENDRY, and GLADES&nbsp; &nbsp;United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer-driven organization dedicated to improving the quality of life for all people in our community.&nbsp; This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral.&nbsp;UWLHG is an $20 million nonprofit social services organization, with 75+ employees in five locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL.&nbsp; &nbsp;The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.&nbsp;BASIC FUNCTIONResponsible for coordinating various&nbsp;wellness&nbsp;programs and services through the Community Partnership Schools. Serves as a “case manager” receiving referrals for human and health needs.&nbsp;Delivers proactive behavioral health, case management, and comprehensive solutions for students, staff, families, and community.&nbsp;JOB DUTIES AND RESPONSIBILITIES<ol><li>Track health care programs referral network and processes.&nbsp;</li><li>Serve as the point of contact between UW CPS administration, school nurse, medical clinic, behavioral health department and other health related agencies/providers.</li><li>Coordinate medical and clinic referrals, including health, dental, vision, and mental health referrals.&nbsp;</li><li>Participate in Intervention Team meetings to provide information on behavioral interventions and relevant referrals as needed.</li><li>Track and follow up on all referrals made in and out of school.&nbsp;</li></ol><ol><li>Participate in the quality improvement and progress monitoring process.&nbsp;</li><li>Follow and enforce the school district’s and wellness partner’s policies and procedures.&nbsp;</li><li>Coordinate and implement wellness activities to engage families to participate in activities and services on campus and in the community.</li><li>Participate in trainings and site visits related to the Community Partnership Schools development.</li><li>Coordinate Health &amp; Wellness events for students, families, staff &amp; communities.</li><li>Develop a strong knowledge base and stay current on health and wellness issues and trends.</li><li>Maintain confidentiality and adhere to HIPAA regulations.</li><li>Assist with annual calendar of events to ensure all activities, programs and challenges are implemented in a consistent and timely manner.</li><li>Reports and works closely with the Wellness Assistant Director to ensure compliance and continuity of programming across all campuses.&nbsp;</li></ol>Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Supervisory Responsibilities:&nbsp; Oversee community volunteers and interns.Qualifications:&nbsp;The following requirements are representative of the knowledge, skill and/or ability required to satisfactorily perform the essential job duties.&nbsp;Education and/or Experience:&nbsp; Graduation from an accredited college or University with Bachelor’s degree in Social Work, Psychology, Counseling, or Nursing and one (1) year post- Bachelor’s degree experience working with children and families.Knowledge: Volunteer and Relationship Management, Community Relations and Project Management.Interpersonal Skills:&nbsp;&nbsp;Excellent active listening, and interpersonal skills required. Strong problem solving, critical thinking, prioritization and judgment skills required.&nbsp; Business writing skills are necessary.&nbsp; Strong administrative and operational skills essential.&nbsp;&nbsp;Language Skills:&nbsp; Ability to write reports and business correspondence.&nbsp; Ability to present information to and respond to questions from groups of diverse organizational employees, managers, and senior level high profile decision makers.Computer Skills:&nbsp; Requires knowledge of MS Office software and database programs. Experience with CRM systems preferred.Presentations Skills:&nbsp;&nbsp;Public speaking may be required.&nbsp; &nbsp;Licenses:&nbsp;&nbsp;Valid Florida Driver’s License with a driving record that meets our insurance guidelines.Preferred:&nbsp;Experience working in a school environment.Other Skills:&nbsp;&nbsp;Problem solving, critical thinking capabilities, and cultural diversity skills.&nbsp;Physical Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear.&nbsp; The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms.&nbsp; The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds.&nbsp; There may be additional physical requirements associated with volunteer events. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.Requires talking, hearing, and visual acuity sufficient to perform these major functions. Approximately 50% of the work of this position is spent at project sites, in offsite meetings, or traveling to various locations.&nbsp;Work Environment:&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, off site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers.This is a Full-Time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasionally flexibility is needed to meet client’s needs; working evenings, weekends, and alternative hours required as job duties demand.&nbsp;&nbsp;United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions.&nbsp; United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Background testing will be conducted because of the nature of the position. Applicants may be asked to take an online skill assessment.Additional information:<ul><li>UWLHGO is an exceptional workplace that can provide you with:</li><li>Opportunity to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Working with diverse staff and other constituents.</li><li>Culture of high-performance expectations and accountability.</li><li>Exciting and challenging work.</li><li>Opportunity to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li></ul>Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued PTO.

United Way of Lee, Hendry, Glades

Community Partnership School Wellness Manager

Job Title:&nbsp; &nbsp; &nbsp; &nbsp;Community Partnership School Wellness Assistant Director&nbsp; &nbsp; &nbsp;Department:&nbsp; Community Partnership SchoolsReports to:&nbsp; &nbsp; Community Partnership School Vice PresidentStatus: ExemptSalary Range: $50,000-$54,000Location: Lee, Hendry and Glades CountiesApplication Deadline: August 16, 2024 5:00pmSubmit Cover Letter and Resume:&nbsp;<a href="mailto:Angela@UnitedWayLee.org" target="_blank">Angela@UnitedWayLee.org</a>ABOUT UNITED WAY OF LEE, HENDRY, and GLADES&nbsp; &nbsp;United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer-driven organization dedicated to improving the quality of life for all people in our community.&nbsp; This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral.&nbsp;UWLHG is an $20 million nonprofit social services organization, with 75+ employees in five locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL.&nbsp; &nbsp;The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.&nbsp;BASIC FUNCTIONResponsible for managing and integrating various&nbsp;wellness&nbsp;programs and services through the Community Partnership Schools. Serves as a “case manager” receiving referrals for human and health needs.&nbsp;Delivers proactive behavioral health, case management, and comprehensive solutions for students, staff, families, and community. Oversees the wellness programs and operations within the clinic and school.&nbsp;JOB DUTIES AND RESPONSIBILITIES<ol><li>Manage and track the school health care programs referral network and processes.&nbsp;</li><li>Serve as the point of contact between UW CPS administration, school nurse, medical clinic, behavioral health department and other health related agencies/providers.</li><li>Manage and direct all medical and clinic referrals, including health, dental, vision, and mental health referrals.&nbsp;</li><li>Participate in Intervention Team meetings to provide information on behavioral interventions and relevant referrals as needed.</li><li>Track and follow up on all referrals made in and out of school.&nbsp;</li><li>Establish referral network/linkages with outside partner agencies.&nbsp;</li><li>Track and record professional assessments, treatment plans, and progress notes.&nbsp;</li><li>Participate in the quality improvement and progress monitoring process.&nbsp;</li><li>Follow and enforce the school district’s and wellness partner’s policies and procedures.&nbsp;</li><li>Maintain and update the relevant databases throughout Outlook, iCarol, spreadsheets, and Andar.</li><li>Manage and implement wellness activities to engage families to participate in activities and services on campus and in the community.</li><li>Participate in trainings and site visits related to the Community Partnership Schools development.</li><li>Utilize data management system for proper documentation.</li><li>Manage and coordinate Health &amp; Wellness events for students, families, staff &amp; communities.</li><li>Develop a strong knowledge base and stay current on health and wellness issues and trends.</li><li>Maintain confidentiality and adhere to HIPAA regulations.</li><li>Manage annual calendar of events to ensure all activities, programs and challenges are implemented in a consistent and timely manner.</li><li>Oversees health and wellness operations across all United Way Community Partnership Schools.</li><li>Oversee the Wellness Committee and Clinic Advisory meetings.&nbsp;</li><li>Responsible for onboarding, managing, and training the Wellness Coordinator.</li></ol>Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Supervisory Responsibilities:&nbsp; Oversee community volunteers and interns.Qualifications:&nbsp;The following requirements are representative of the knowledge, skill and/or ability required to satisfactorily perform the essential job duties.&nbsp;Education and/or Experience:&nbsp; Graduation from an accredited college or University with Bachelor’s degree in Social Work, Psychology, Counseling, or Nursing and one (1) year post- Bachelor’s degree experience working with children and families.Knowledge: Volunteer and Relationship Management, Community Relations and Project Management.Interpersonal Skills:&nbsp;&nbsp;Excellent active listening, and interpersonal skills required. Strong problem solving, critical thinking, prioritization and judgment skills required.&nbsp; Business writing skills are necessary.&nbsp; Strong administrative and operational skills essential.&nbsp;&nbsp;Language Skills:&nbsp; Ability to write reports and business correspondence.&nbsp; Ability to present information to and respond to questions from groups of diverse organizational employees, managers, and senior level high profile decision makers.Computer Skills:&nbsp; Requires knowledge of MS Office software and database programs. Experience with CRM systems preferred.Presentations Skills:&nbsp;&nbsp;Public speaking may be required.&nbsp; &nbsp;Licenses:&nbsp;&nbsp;Valid Florida Driver’s License with a driving record that meets our insurance guidelines.Preferred:&nbsp;Experience working in a school environment.Other Skills:&nbsp;&nbsp;Problem solving, critical thinking capabilities, and cultural diversity skills.&nbsp;Physical Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear.&nbsp; The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms.&nbsp; The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds.&nbsp; There may be additional physical requirements associated with volunteer events. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.Requires talking, hearing, and visual acuity sufficient to perform these major functions. Approximately 50% of the work of this position is spent at project sites, in offsite meetings, or traveling to various locations.&nbsp;Work Environment:&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, off site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers.This is a Full-Time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasionally flexibility is needed to meet client’s needs; working evenings, weekends, and alternative hours required as job duties demand.&nbsp;&nbsp;United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions.&nbsp; United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Background testing will be conducted because of the nature of the position. Applicants may be asked to take an online skill assessment.Additional information:<ul><li>UWLHGO is an exceptional workplace that can provide you with:</li><li>Opportunity to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Working with diverse staff and other constituents.</li><li>Culture of high-performance expectations and accountability.</li><li>Exciting and challenging work.</li><li>Opportunity to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued PTO.</li></ul>

Community Partnership School Wellness Assistant Director

Position Title:&nbsp;Volunteer Center Manager Status: ExemptSupervisor: Vice President, United Way Volunteer CenterClassification: Full Time ExemptSalary Range: $50,000 – 55,000 DOE Location:&nbsp;Fort Myers, FLApplication Deadline: July 31, 2024Submit Cover Letter and Resume: <a href="mailto:Patrice@UnitedWaylee.org" target="_blank">Patrice@UnitedWaylee.org</a>United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer-driven organization dedicated to improving the quality of life for all people in our community.&nbsp; This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral.&nbsp; UWLHG is a $20 million nonprofit social services organization, with 75+ employees in five locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL.&nbsp;&nbsp; The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.Summary:&nbsp;&nbsp;Creates, promotes and supports high-quality volunteer experiences for corporate partners and community members.&nbsp;Establish positive relationships with members of the community and leads volunteer recruitment events and volunteer management trainings that promote volunteerism and build a talent pool of volunteers. Coordinate and establish site visits with partner nonprofit agencies who have agreed to host a service project. Must be able to accommodate evening and weekend scheduling for volunteer events.Essential Functions<ul><li>Promotes principles and values of volunteering, volunteer orientations and tracking of hours.</li><li>Collaborates with Resource Development staff to identify group service projects “Days of Caring”, for campaign company employees.&nbsp;&nbsp;</li><li>Responds to volunteer inquiries</li><li>Manages Volunteer Manager Workshops and Volunteer Recruitment programs.</li><li>Cultivates relationships and manages regular communication with local agencies, schools, and nonprofits to maintain project inventory for individual and corporate volunteers, while maintaining current contact lists.</li><li>Maintains accurate data and prepares reports detailing relevant volunteer metrics, including engagement and impact reports.</li><li>Collaborates with Marketing Department and staff to promote volunteer opportunities, events, and projects</li><li>Posts volunteer opportunities in Galaxy/CRM and Social Media Group when necessary</li><li>Writes project description for volunteer engagement events.</li><li>Leads volunteer initiatives such as Day of Action and Make-A-Difference Day</li><li>Plans assigned volunteer and engagement projects assigned by the Vice President.&nbsp;</li><li>Partners with team members to assist with planning and execution of other volunteer events as needed.&nbsp;</li><li>Plans and executes Volunteer Appreciation activities.</li><li>Leads Volunteer Reception Center after a disaster if activated by the EOC.</li></ul>Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Supervisory Responsibilities:&nbsp; Volunteer Center Coordinator and Community volunteers.&nbsp;&nbsp;Qualifications:&nbsp;The following requirements are representative of the knowledge, skill, and/or ability required to satisfactorily perform the essential job duties.&nbsp;Education and/or Experience:&nbsp; Minimum of BA or BS degree or comparable work experience.&nbsp; A minimum of 2 years of progressively responsible experience in the field of project management, event planning, or volunteer management is preferred.&nbsp;Prior experience as volunteer coordinator for public or nonprofit employer.Knowledge&nbsp;of Customer Relationship Management, Community Relations and/or Sales and Marketing, and Project Management.Interpersonal Skills:&nbsp;&nbsp;Excellent active listening, interpersonal, persuasion, and presentation skills required. Strong problem solving, critical thinking, and judgment skills required.&nbsp; Business writing and supervisory skills necessary.&nbsp; Strong administrative and operational skills essential.&nbsp;&nbsp;Language Skills:&nbsp; Ability to write reports and business correspondence.&nbsp; Ability to present information to and respond to questions from groups of diverse organizational employees, managers, and senior level high profile decision makers.Computer Skills:&nbsp; Requires knowledge of MS office software and data base programs, and video telephony such as Microsoft Teams.&nbsp; Experience with CRM systems preferred.Presentations Skills:&nbsp;&nbsp;Excellent Public speaking and presentation skills required. &nbsp;Licenses:&nbsp;&nbsp;Valid Florida Driver’s License with a driving record that meets our insurance guidelines.Other Skills:&nbsp;&nbsp;Problem solving capabilities and cultural diversity skills.&nbsp;Physical Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.&nbsp;Requires talking, hearing, and visual acuity sufficient to perform these major functions. Approximately 50% of the work of this position is spent at project sites, in offsite meetings, or traveling to various locations.Work Environment:&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off-site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers.&nbsp;This is a full-time position. Days and hours of work are Monday through Friday, 8:00a.m. To 5:00 p.m. Some evening and weekend hours may be required as job duties demand.&nbsp;United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.&nbsp;Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.&nbsp; Level II background screening will be conducted because of the nature of the position.&nbsp; Applicants may be asked to take an online skills assessment.&nbsp;Additional Information:&nbsp;UWLHG is an exceptional workplace that can provide you with:&nbsp;<ul><li>Opportunity to work with smart, passionate and enthusiastic team members and volunteers&nbsp;</li><li>Working with diverse staff and other constituents&nbsp;</li><li>Culture of high-performance expectations and accountability&nbsp;</li><li>Exciting and challenging work&nbsp;</li><li>Opportunity to help solve the community’s toughest problems&nbsp;</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience&nbsp;</li><li>Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO&nbsp;</li></ul>

Volunteer Center Manager

Purpose of PositionUnder the supervision of the Sr. Manager, HMIS the CIE Network Specialist works to support the partner network for the GetHelpOC Community Information Exchange.&nbsp;Key Duties and Responsibilities<ul><li>Provide support through the GetHelpOC helpdesk for the network partners including functionality, data quality, and best practices.</li><li>Provision and de-provision authorized user access.</li><li>Provide oversight of partner network usage and engagement.</li><li>Follow-up with network partners on pending referrals that are outside of expected response to ensure meeting network standards.</li><li>Maintain regular contact with GetHelpOC Referral Managers and Care Coordination user staff as needed.</li><li>Participate in GetHelpOC partner meetings.</li><li>Provide routine network usage, standard, and key performance indicator insights.</li><li>Assist with GetHelpOC data clean up.</li><li>Assist with writing knowledge base articles.</li><li>Participate in GetHelpOC partner meetings.</li><li>Work cross functionally to assure partner communications and messaging is consistent and provides best in class direction for our&nbsp;partners.</li><li>In collaboration with the GetHelpOC team, ensure the participating agency adheres to GetHelpOC’s Policy and Procedures including data security.</li><li>Other duties as assigned. Responsibilities may change under manager discretion.</li></ul>Core CompetenciesAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; remains open&nbsp;to&nbsp;others'ideas&nbsp;and&nbsp;tries&nbsp;new&nbsp;things.Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in meetings.Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of the organization.Job Requirements /Technical Knowledge<ul><li>Associate’s or Bachelor’s degree, or three years’ equivalent experience</li><li>1+ years working in the health and human service field preferred</li><li>1+ years with experience in Salesforce or equivalent preferred</li><li>Ability to maintain a positive, professional, and a discreet demeanor</li></ul>Compensation<ul><li>$24.00 - $27.00/hour with competitive benefits.</li></ul>Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 10 pounds.Send Resumes To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>&nbsp;

CIE Network Specialist

Provides implementation, strategic and operational direction for a comprehensive 211 program including the operation of the 211 contact center for UWSK’s 10-county region and kynect resources Program for the 10 county area plus the 14 county area for Louisville and Elizabethtown. Establish and maintain 211 as the community resource that improves lives by connecting families and individuals with needed assistance.&nbsp; Ensures UWSK and Inform USA quality assurance guidelines and standards are operational.&nbsp;Leads community outreach efforts for program.KEY RESPONSIBILITY AREAS:<ol><li>Provide management and oversight for 211 contact center and kynect resources Program.</li><li>Ensure ongoing performance quality of center and staff by collecting statistical data and observing/monitoring daily operation.</li><li>Participate with the 211 state groups and partnerships to create a better statewide service/program.</li><li>Assure compliance with identified KPI’s and Inform USA standards.</li><li>Develop and maintain in-depth knowledge of the database systems, including but not limited to data entry, reporting, system maintenance, etc.</li><li>Maintain knowledge and understanding of community resources, including information from the database and daily updates via Intranet and written resources.</li><li>Have comprehensive knowledge of the taxonomy system used for the resource database.</li><li>Participate in hiring processes for 211 Operations.</li><li>Manage, develop/train and direct an effective staff team (including interns as available) to support all areas of 211 operations.</li><li>Provide oversight and guidance on decisions globally affecting the resource database and website.</li><li>Develop annual budget for 211 operations, incorporating all contracts, projections and realistic estimates for the year. Provide oversight and direction in the implementation of the approved budget.</li><li>Maintain knowledge of all telephone and contact center equipment and software.</li><li>Identify/project annual equipment demands, including upgrades or replacements.&nbsp;</li><li>In conjunction with Executive Management, negotiate/secure contracts, MOUs, MOAs and agreements related to 211 operations.</li><li>Ensure implantation of 211 operations grants, contracts and agreements are implemented, and that full compliance is sufficiently documented.</li><li>Participate in resource development efforts as requested.</li><li>Maintain active role in the community via boards, coalitions and workgroups that tie directly to the mission of 211, such as Vision Council and Emergency Food &amp; Shelter Program. Ensure staff participate where required and needed.</li><li>Develop strategic partnerships with media, government, service providers, state organizations, etc. to support the mission of 211.</li><li>Report to donors and the public on a regular basis on data collected by 211 and disseminate information on unmet needs and community issues as identified.</li><li>Maintain and annually update a Continuity of Operations Plan (COOP) for 211.</li><li>Prepare self, staff and volunteers for emergency deployment or activation during disasters.&nbsp;</li><li>Serve as backup contact specialist.</li></ol>

Director of 211 Contact Center Operations

United Way of Broward County fights for the health, education and financial&nbsp;prosperity of every person in our community.
General Description: Under general supervision, the Case Manager provides case management along with service and resource coordination in a human services environment, particularly with veterans and military families as well as those with low income and homelessness related conditions.
Primary Job Responsibilities &amp; Duties: 
<ol><li>Performs needs and comprehensive assessments focused on multiple life domains; develops and updates individualized service plans in partnership with clients and their families to address their needs and facilitate referral to appropriate treatment or service providers or facilities</li>
<li>Facilitates/coordinates service, support, resource acquisition to assist client households in meeting their needs</li>
<li>Conducts activities and monitors the service environment in a manner to maximize clients ability to achieve service plan goals, develop life skills, and/or sustain success and wellness</li>
<li>Promotes resolution to client challenges, fostering client empowerment, self-sufficiency, and resilience</li>
<li>Conduct comprehensive, client-centered social work activities, to include consistent case file documentation and management in accordance with best practices and Council on Accreditation (COA) accreditation standards</li>
</ol>Other Job Duties: 
<ul><li>Supports the triage and intake of clients into the appropriate level of intervention and care</li>
<li>Advocates on behalf of clients and families for services, supports and other related resources that address their basic needs and well-being</li>
<li>Conducts community and home visits (if needed) related to client needs</li>
<li>Provides follow-up and monitors service delivery and care environments</li>
<li>Stay abreast of community resources and procedures for referring clients to appropriate resources</li>
<li>Facilitates case consultation for client situations</li>
<li>Provides crisis prevention, intervention, and supportive counseling, as needed</li>
<li>Tracks client status through resolution</li>
<li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications</li>
<li>Collects, tracks and reports case data in systems utilized by United Way</li>
<li>Performs other duties and assumes other responsibilities as assigned by supervisor</li>
<li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts</li>
</ul>Supervises: This position has no supervisory responsibilities.
Education &amp; Experience: 
<ul><li>Master’s degree required with major course work in social work, psychology, or other closely related field.</li>
<li>At least two (2) years of experience in social case work, counseling, eligibility determination, social service, or community resource referral or closely related work.</li>
<li>Veteran status* with equivalent service experience and/or certifications required.</li>
<li>Ability to communicate effectively with a diverse audience</li>
<li>Experience working with low income and homeless population preferred.&nbsp;</li>
<li>Experience working with veterans, service members, and families of veterans and service members strongly preferred.</li>
<li>Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention.</li>
<li>Proficient with Microsoft Office Suite</li>
</ul>*Veteran status is for the purposes of this position defined as two (2) or more years of active duty and a service discharge with an Honorable or General qualification.&nbsp; 
Core Competency Requirements:
<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.</li>
<li>Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li>
<li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.</li>
<li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.</li>
<li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.</li>
<li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.</li>
<li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.</li>
</ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

45 Other Jobs