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POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Vice President, Transformation Realization leads the implementation of change practices to realize the United Way Transformation, a comprehensive global program to ensure that United Way is impactful, relevant, and sustainable in its next century of service. As a senior leader in United Way Worldwide’s Transformation Realization Office, the successful candidate will be a seasoned change-management practitioner who embraces and applies UWW’s change methodology to deliver large-scale transformation. The position is ultimately accountable to the UWW President and CEO, the initiating sponsor of the United Way Transformation.&nbsp;The Vice President will apply a broad range of skills to advance successful change in a complex, federated, global nonprofit environment. Combining technical acumen with outstanding management, political savvy, engagement skills, and emotional intelligence, the leader will oversee the execution of multiple interdependent workstreams in a fast-paced and demanding environment. Additionally, the Vice President will build change capability within the United Way network to make it a core competency of the organization.&nbsp;The ideal candidate will actively champion United Way’s mission to improve lives by mobilizing the caring power of communities around the world, and our vision: a world where every person in every community is thriving. The Vice President will demonstrate a deep commitment to fully realizing the promise of United Way’s transformation.&nbsp;KEY RESPONSIBILITIES AND DELIVERABLESThe Vice President, Transformation Realization will:<ul><li>Lead the global planning, execution, measurement, and risk mitigation for the United Way Transformation</li><li>Manage a complex, dynamic, integrated change portfolio</li><li>Oversee successful on-time delivery of transformation commitments, both the installation of change activities and full realization of the transformation’s promise</li><li>Engage transformation sponsors to align their initiatives with United Way Transformation goals and standards</li><li>Design and facilitate successful change engagements with a wide array of stakeholders, from senior executives and board members to emerging leaders</li><li>Design and deliver dynamic large-scale change campaigns, including at major events</li><li>Build and manage a global change network to deploy the transformation across 34+ countries and within United Way Worldwide</li><li>Manage the communication and reporting related to the United Way Transformation&nbsp;</li><li>Oversee the operations of the Transformation Realization Office</li><li>Develop and lead the implementation of change-capability building for the United Way network</li></ul>JOB REQUIREMENTSThe person in this role must: &nbsp;<ul><li>Demonstrate extensive experience in change management in a complex distributed environment, and provide examples of previous successful strategic transformations within other organizations</li><li>Embrace and apply the United Way change methodology, incorporating their own change experience while sustaining the integrity of a well-established process</li><li>Be skilled in managing a large-scale change portfolio, including excellent planning and integration skills, and the ability to manage many moving parts</li><li>Successfully manage the operations of a change-management team</li><li>Engage effectively with a wide variety of change sponsors, agents, and stakeholders</li><li>Be skilled in facilitating successful communication with stakeholders who have diverse viewpoints and cultural influences</li><li>Through influence, political savvy, and outstanding relationship skills, lead effectively in a federated work environment without corporate controls&nbsp;</li><li>Constantly summarize, assess status, and raise performance issues related to reaching the desired realization outcomes</li><li>Possess strong business acumen and be able to represent the impact and benefits of the program in business terms</li><li>Balance the needs and priorities of different departments and teams within the organization</li><li>Skillfully influence department and team leaders without direct authority and within sponsorship mandates, and communicate and execute the integrated transformation plan with department leaders</li></ul>Minimum requirements include:<ul><li>Bachelor’s degree required; advanced degree in a relevant field preferred</li><li>Seven to ten years of senior-level change management experience</li><li>Five years of people management and expert-level experience in a similar role</li><li>Strong written and verbal communication skills</li><li>Excellent organizational and leadership skills</li><li>Strong people skills</li><li>Ability to lead projects in a fast-paced environment</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. &nbsp;It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe salary range for this position is $180,000 - $200,000 per year. Proffered salaries are determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;or call 703-683-7860 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity, and inclusion for every person in every community.LIVE UNITED.

United Way Worldwide

Vice President, Transformation Realization

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA) The Director, Speechwriting provides strategic communications support for the President &amp; CEO of United Way Worldwide and select others as assigned (i.e., Board Chair). We are seeking a talented and experienced speech writer to join our team and support our CEO in delivering impactful and persuasive speeches. As a speech writer, you will work closely with the CEO to understand their vision, goals, and key messages, and translate them into compelling speeches that resonate with various audiences. Your exceptional writing skills, attention to detail, and ability to capture the CEO's voice and style will be crucial in this role. The ideal candidate will have a strong background in speechwriting, excellent research abilities, and the ability to work under tight deadlines.This in-person position is based at United Way Worldwide’s headquarters in Alexandria, Virginia.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Collaborate closely with the CEO to understand their objectives, key messages, and target audience for each speech.</li><li>Craft speeches, talking points, presentations, and other communications, to specific audiences on specific topics, while taking into account the organization’s approved message platform and strategic direction.</li><li>Work with meeting and event managers and content experts to gather specific information and details required to ensure the CEO is prepared to either present or participate in public and private conversations. &nbsp;Coordinate and collaborate with the Executive Office staff on all matters requiring CEO engagement.</li><li>Provide original thinking on how United Way vision, mission, and goals are connected to external events and the ever-changing environment. &nbsp;Find opportunities to leverage such events to promote the messages of the CEO.</li><li>Research and stay up-to-date on relevant and selected topics for use in preparing communications.</li><li>Use research and writing assignments to keep strategic messages fresh and relevant, help shape thinking and inform ideas on critical issues and priorities. &nbsp;</li><li>Travel with the CEO when requested to provide general support, including advance work, meeting preparation, logistics coordination, communication with constituents and staff, as well as follow up to specific requests.</li><li>Archive all presentations, speeches, and talking points for easy accessibility and future use and reference.</li><li>Serve as general communications liaison between Executive Office and Marketing &amp; Communications.</li><li>Other duties as assigned.</li></ul>​ &nbsp;JOB REQUIREMENTSMinimum requirements include:<ul><li>Bachelor’s degree or commensurate experience.</li><li>At least six years of progressive experience in a similar role.</li><li>At least three years of owning and initiating the work rather than being assigned the work is desirable. &nbsp;</li><li>At least one year of writing speeches for a CEO or Executive level leader</li><li>Authorship of original work.</li><li>The ideal candidate will more likely subscribe to The Economist than they would Entertainment Weekly. &nbsp;</li><li>This person will be able to keep up with and match the CEO’s extensive and flexible schedule knowing that the work occurs in all time zones across the globe. &nbsp;</li><li>Passion for the mission and excitement for the delivery of the work must be palpable in the person who holds this position.</li><li>In addition to being an experienced writer, the position requires strategic thinking, excellent oral communication skills, comprehensive proficient computer skills, as well as exceptional teamwork and interpersonal skills. &nbsp;Must be available for periodic domestic and international travel.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $130,000 to $145,000 &nbsp;per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and marketCOMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration -&nbsp;Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity -&nbsp;Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

Director, Speechwriting

ABOUT 211211 is a vital service leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services and childcare and family services. No matter the situation, the specialists at 211 listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives. In 2022 alone, 211s in the US answered more than 18 million calls, texts, chats and emails, helping millions with life-changing support. There is no other network in the country that has a similar pulse on America’s needs.&nbsp;POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Lead Associate, 211 Network Engagement is a motivated, detail-oriented associate tasked with coordinating all project administrative processes and tasks related to 211 network engagement. &nbsp;The position supports program inquiries, project communications, building responsive solutions to local team needs, and supporting 211 Network Engagement staff. The Lead Associate is essential to enabling project implementation and management, network communications and event planning. The individual is responsible for supporting the managers and directors in improving and maintaining internal processes related to communications, network-facing events, network capacity building (United Way Worldwide’s 211 Team provides coordination at the national level to a diverse Network of 200+ 211 teams).&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Support the 211 Network by managing information and tools, coordinating and planning key meetings, events, and trainings, and managing the collection of data and information from the Network.</li><li>Manage the annual calendar of external events and meetings for the 211 team including coordinating dates to ensure leadership availability for key events, setting up calendar invites and webinar links, managing registration process, sending reminders and follow-up emails, and all other communications related to network events.</li><li>Provide pre-event planning and onsite logistical support for key events hosted by the UWW’s 211 team, including 211 Day, the 211 Leadership Summit, and the 211 Operations Conference.</li><li>Support conference content development, speaker engagement, conference session RFP process. Work with Manager and Director of 211 Network Engagement to ensure content alignment with learning strategy and network needs. &nbsp;&nbsp;</li><li>Support on-site event activities such as exhibit hall logistics, assisting with attendee needs, and e ready to support leadership staff.</li><li>Work in close collaboration with Manager of 211 Network Engagement and UWW Events Team on event planning, vendor management, venue coordination, registration processes, and follow-up activities to ensure smooth event execution that meets UWW’s high standards.</li><li>Help coordinate the production and distribution of event materials, including agendas, presentations, and promotional items.</li><li>Assist in maintaining and updating public-facing content, including the 211.org and 211 Toolkit, ensuring materials and information are accurate, current, and accessible.</li><li>Support the development and dissemination of communication tools, resources, and best practices for 211 leaders, ensuring alignment with UWW's strategic vision.</li><li>Provide superior customer service to local United Way and 211 Network representatives inquiring about 211 projects, resources, and events by providing timely and thorough responses and information. &nbsp;Identify needs for new resources to support the network and collaborate with 211 team members to develop and publish tools as needed.</li><li>Develop positive working relationships with internal UWW staff in marketing, finance, and other relevant departments to ensure effective communications and workflow.</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTSMinimum requirements include:&nbsp;<ul><li>High school diploma or commensurate experience.</li><li>Specific interest and study/work experience in the areas of community development, social service support, and transportation access solutions.</li><li>Experience in event planning required; experience in conference planning preferred.</li><li>Strong attention to detail, with the ability to manage multiple tasks and deadlines effectively.</li><li>Strong communication, research, and project management skills.</li><li>Customer service experience required.</li><li>Ability to work both as a member of a team and independently.</li><li>Strong problem-solving skills with a demonstrated background or interest in creating new, effective solutions and processes.</li><li>Previous experience with documenting or developing internal processes and protocols for effective implementation.</li><li>Comfortable working daily with a computer to complete work.</li><li>Advanced experience using Microsoft Excel required; experience with Smartsheet preferred.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $62,000 to $72,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Attention to Detail –&nbsp;Demonstrates a high level of accuracy and thoroughness in all aspects of work. Consistently checks, reviews, and verifies tasks to ensure they are completed to the highest standard, without overlooking any details. Identifies and addresses discrepancies or potential errors in data, documentation, and event coordination, ensuring all elements align with established guidelines and expectations. Takes the initiative to refine processes and correct minor oversights before they escalate into larger issues, facilitating the smooth execution of projects. Approaches tasks with a focus on precision and shows a commitment to delivering flawless results in both routine and complex assignments.Teamwork Collaboration -&nbsp;Shares pertinent information and keeps direct and indirect team members informed on a regular basis. Ensures that processes, systems, and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions, market circumstances, nonprofit landscape, or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management –&nbsp;Develops and utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together, expresses strong value proposition. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way network. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses work issues and problems in a clear, concise, truthful, and direct manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on personal and team effectiveness and environment.Embraces Equity, Diversity, and Inclusion:&nbsp;Demonstrates a personal commitment to valuing different background and life experiences. Takes personal actions to build an inclusive culture and commits to driving equitable solutions for all.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;or call 703-683-7860 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

Lead Associate, 211 Network Engagement

ABOUT UNITED WAYUnited Way mobilizes communities around the world to close gaps and open opportunities so everyone can thrive. Through our global network spanning 37 countries and 1,100 communities, United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of the world’s most complex challenges while making a positive impact in the lives of millions of people. Learn more at unitedway.org.&nbsp;INTERN EXPERIENCE AT UNITED WAY WORLDWIDEInterns at United Way Worldwide gain valuable learning and working experience at a leading nonprofit organization. Our goal is to make every intern who works with us learn about the area of work they believe they plan to pursue after graduation. &nbsp;We want each intern to feel included, valuable, and productive in the department in which they are assigned. In addition to the hands-on experience that you’ll receive working at the largest nonprofit in the world, you will be provided with weekly meetings led by subject matter experts and professional development workshops when available.&nbsp;APPLICANT REQUIREMENTSThe internship opportunities are open to current students attending a college or university. Applicants must be eligible to work within the United States and have all documentation at the time of their application. Internship schedules will generally be Mondays through Thursdays, off on Fridays.&nbsp;POSITION DEPARTMENTStrategy &amp; InnovationPOSITION SUMMARYThe 211 NDP Business Strategy Summer Intern will provide the Strategy &amp; Innovation Department, and specifically, the 211 Team, with research, writing, strategy development, and data visualization support to further develop our approach to Phase 2 of the 211 National Data Platform (NDP). In addition, the Intern may drive and/or support smaller data analysis and research projects to advance UWW’s goal of strengthening the capacity and effectiveness of the 211 Network. &nbsp;About 211A 3-digit dialing code that connects to a free, confidential service for information and referrals to social services programs and resources, 211 is leveraged by millions of people across North America. Every day, clients contact 211 for assistance with housing and utility payments, food, mental health services, employment services, veteran services, childcare and family services, and more. Trained 211 Community Resource Specialists listen, identify underlying problems and root causes, and connect people to local support to improve their lives. There is no other service in the country with a similar pulse on America’s needs.United Way is proud to be a strong supporter of 211. In the U.S., local United Ways operate and/or provide funding to about 85% of local 211 systems. United Way Worldwide (UWW) is the only organization with staff fully dedicated to supporting the strategy and operations of the entire network of 211 providers.&nbsp;A key component of UWW’s strategy to elevate the 211 brand and build financial support for 211 is to increase awareness and usage of 211 data. UWW maintains the 211 National Data Platform (NDP) which currently brings together local 211 resource directories into a single, national directory. In 2025, we will launch Phase 2 of the NDP, which will bring together locally collected data on 211 client interactions (i.e., the needs and demographics of individuals contacting 211), to enable near real-time visibility into trends in needs across communities.PRIMARY PROJECTS<ul><li>211 NDP Phase 2 Business Strategy Development<ol><li>Via desk research and conversations with UWW leaders, identify and prioritize potential partners (e.g., foundations, corporations, government agencies) that may be interested in supporting UWW’s vision to bring data on 211 client interactions into the NDP and to develop and publish a National 211 Community Needs Dashboard. UWW is interested in identifying partners to both fund this work and to support product development (i.e., provide input and feedback on Dashboard design, assess opportunities to generate revenue from related data products).</li><li>In collaboration with UWW leaders, develop short (1-3 page) concept papers to share with prioritized partners that align partner interests with work that would meaningfully advance UWW’s vision for Phase 2 of the NDP.</li><li>Support UWW leaders, including the Internship Supervisor, with an initial project to begin Phase 2. This work, launched in February 2025, will bring 211 client interaction data from a subset of state 211 systems into the NDP. In collaboration with 211 leaders, UWW aspires to design and launch, by the end of 2025, an initial, public-facing, multi-state 211 Community Needs Dashboard. This summer, we envision the 211 Intern will have the opportunity to support working sessions with 211 leaders and UWW stakeholders to review and refine the Dashboard design.</li></ol></li><li>Potential Secondary Projects<ol><li>Data Analysis and Visualization of Local 211 Support – Learn how to use Salesforce, UWW’s customer relationship management system, and develop a dashboard or other data visualization/report to enable the UWW 211 team to use Salesforce data to quickly and holistically understand how local 211s are interacting with UWW. &nbsp;</li><li>Ad Hoc Research and Analysis to Advance UWW’s 211 Strategy– As requested, conduct other research and analysis to advance UWW’s 211 strategy. This could include research to support UWW’s advocacy for national 211 funding, preparation for a 211 networking and skill-building conference that UWW is hosting in October, or other projects.</li></ol></li></ul>REQUIRED SKILLS<ul><li>At least two years of undergraduate education</li><li>Demonstrated interest and experience in conducting secondary (desk) research and making recommendations based on findings</li><li>Strong written and verbal communication skills</li><li>Excellent critical thinking and problem-solving skills</li><li>Strong proficiency in Microsoft Word</li><li>Familiarity with Microsoft PowerPoint</li><li>Comfort working in ambiguous situations</li><li>A self-starter mentality who thrives in collaborating with others to solve problems</li><li>Ability and desire to quickly learn new topics, technologies, and skills</li><li>Interest in data visualization, data analysis/reporting, and using data to inform public policy and programs to improve lives&nbsp;</li><li>Commitment to advance the mission of United Way and 211&nbsp;</li></ul>PREFERRED SKILLS<ul><li>Strong proficiency in Microsoft PowerPoint</li><li>Experience with Salesforce&nbsp;</li><li>Experience with Microsoft Power BI or other business intelligence and data visualization tools</li></ul>HELPFUL INFORMATION<ul><li>Weekly meetings and supplemental professional development workshops provided onsite</li><li>Complete a learning plan according to school’s requirements for those receiving a grade</li><li>Chance to meet and work with nonprofit subject matter experts and leaders at UWW</li><li>Free coffee &amp; tea onsite</li><li>Free parking at United Way Worldwide’s parking garage</li><li>Near Blue/Yellow Metro line (Braddock Metro Station) and then board Alexandria Free Dash bus that has stops directly across from our building</li></ul>LOCATIONThis internship takes place at the United Way Worldwide office at 701 N. Fairfax St., Alexandria, VA 22314.TIME FRAMESummer – June 2, 2025 to July 31, 2025Pay Rate:&nbsp;$21.00 - $25.00 / hourEQUAL OPPORTUNITY EMPLOYERUnited Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> or call 703-836-7100 and provide the nature of your request and your contact information.DIVERSITY &amp; INCLUSION STATEMENT OF PRINCIPLEUnited Way Worldwide opposes discrimination of any form as evident in our Diversity and Inclusion Statement of Principle. &nbsp;We take the broadest possible view of diversity.We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.Thank you for your interest in an internship opportunity with United Way Worldwide. You will be contacted if your qualifications are a good match, and you are selected for an interview.

211 NDP Business Strategy Intern

ABOUT UNITED WAYUnited Way mobilizes communities around the world to close gaps and open opportunities so everyone can thrive. Through our global network spanning 37 countries and 1,100 communities, United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of the world’s most complex challenges while making a positive impact in the lives of millions of people. Learn more at unitedway.org.&nbsp;INTERN EXPERIENCE AT UNITED WAY WORLDWIDEInterns at United Way Worldwide gain valuable learning and working experience at a leading nonprofit organization. Our goal is to make every intern who works with us learn about the area of work they believe they plan to pursue after graduation. &nbsp;We want each intern to feel included, valuable, and productive in the department in which they are assigned. &nbsp; In addition to the hands-on experience, you’ll receive working at the largest nonprofit in the world, you will be provided with weekly meetings led by subject matter experts and professional development workshops when available.&nbsp;APPLICANT REQUIREMENTSThe internship opportunities are open to current students attending a college or university. Applicants must be eligible to work within the United States and have all documentation at the time of their application. Internship schedules will generally be Mondays through Thursdays, off on Fridays.&nbsp;POSITION DEPARTMENTPublic Policy team; Strategy and InnovationPOSITION SUMMARYThe United Way Public Policy Internship is available to students interested in&nbsp;advancing public policy initiatives within the nonprofit sector. To be considered for this internship, you should have some knowledge of the federal legislative process and possess strong communication, organizational, research, analysis, and relationship-building skills. Preference will be given to applicants with experience interning or working for government entities (local/state/federal), community organizing, or supporting political offices. You will work closely with Public Policy team members to assess government activities of importance to United Way Worldwide and will develop materials and research &nbsp;to assist in our advocacy efforts, outreach programs, and key initiatives. As an intern, you will conduct important analysis to better inform the work of the team, build key relationships across the United Way network and nonprofit sector partners, and help the team execute high-impact policy events and engagements that support United Way’s work around our four impact areas of Healthy Community, Community Resiliency, Youth Opportunity and Financial Security.PRIMARY PROJECTS<ul><li>Support the gathering of intelligence and information about political and policy issues</li><li>Track, monitor and analyze legislation</li><li>Interact with United Way staff at all levels&nbsp;and with external congressional staff, fellow United Way network partners, and local community groups</li><li>Support annual United Way Advocacy Forum &amp; Capitol Hill Day planning and execution</li><li>Participate in &nbsp;meetings with various stakeholders</li></ul>REQUIRED SKILLS<ul><li>Currently enrolled in an accredited undergraduate or graduate school program</li><li>Experience maintaining professional relationships&nbsp;</li><li>Highly proficient writing, analysis, and research skills</li><li>Proficient in MS Office</li></ul>PREFERRED SKILLS<ul><li>Educational background in Political Science, Government/Public Policy, Economics, Social Work, Education, or Public Health preferred</li><li>Successful candidates are organized, detail-oriented, and effective communicators</li><li>General knowledge of legislative process</li></ul>HELPFUL INFORMATION<ul><li>Weekly meetings and supplemental professional development workshops provided onsite</li><li>Complete a learning plan according to school’s requirements for those receiving a grade</li><li>Chance to meet and work with nonprofit subject matter experts and leaders at UWW</li><li>Free coffee &amp; tea onsite</li><li>Free parking at United Way Worldwide’s parking garage</li><li>Near Blue/Yellow Metro line (Braddock Metro Station) and then board Alexandria Free Dash bus that has stops directly across from our building</li></ul>LOCATIONThis internship takes place at the United Way Worldwide office at 701 N. Fairfax St., Alexandria, VA 22314.TIME FRAMESummer – June 2, 2025 to July 31, 2025Pay Rate:&nbsp;$21.00 - $25.00 / hourEQUAL OPPORTUNITY EMPLOYERUnited Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> or call 703-836-7100 and provide the nature of your request and your contact information.DIVERSITY &amp; INCLUSION STATEMENT OF PRINCIPLEUnited Way Worldwide opposes discrimination of any form as evident in our Diversity and Inclusion Statement of Principle. &nbsp;We take the broadest possible view of diversity.We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.Thank you for your interest in an internship opportunity with United Way Worldwide. You will be contacted if your qualifications are a good match, and you are selected for an interview.

Intern, Public Policy

POSITION SUMMARY&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Director of Network Membership and Development is an exciting opportunity to join the International Network team at United Way Worldwide (UWW) to support local United Way Network Partners in the 35 countries outside of the US where UWW operates.&nbsp;The Director will provide operations, compliance, and learning and development support to local United Way Network Partners and the Regional Vice Presidents who support UWW’s operations in Africa, Asia &amp; the Pacific, Latin America &amp; the Caribbean, and Europe &amp; the Middle East. &nbsp;Reporting to the Vice President of Programs and Partnerships for the International Network, the Director will partner with and support UWW, the International Network (IN), and the global Network Partners to leverage our human capital, best-practices, and knowledge sharing to build a high-impact, interconnected global Network.KEY RESPONSIBILITIES AND ESSENTIAL DUTIES OF POSITION: &nbsp;The Director of Network Membership and Development&nbsp;will:&nbsp;Operations&nbsp;<ul><li>Support the International Network’s Director of Finance with IN's annual budget planning process, including supporting budget drafting, review, revision, and final submission to IN's Executive Vice President</li><li>Collaborate with the Regional Offices, the Global Network Advancement Team, and other relevant departments to develop, monitor, and update relevant International Network content as part of the internal platform, United Way Online</li><li>Collaborate with the Marketing and Communications team to ensure that information, materials, and data about the project, reach, and scope of the International Network are updated and accurately represented across internal and external platforms</li><li>In partnership with the EVP and the Vice President of Programs and Partnerships, collaborate with the Regional Teams to support Network Partners’ completion and submission of the Thriving United Way self-assessment, including analysis and identification of growth opportunities&nbsp;</li><li>Supervise management of Network Partner membership records in Salesforce and other relevant databases.</li></ul>Member Compliance<ul><li>Drive and monitor cross-functional International Network data collection through the online information portal United Way Worldwide Information Gateway (UWWIG). This includes:&nbsp;<ol><li>Project manage annual data updates and ensure platform technical performance&nbsp;</li><li>Develop strategy to communicate and disseminate results post-survey</li><li>Collaborate with the Vice President of Programs and Partnerships&nbsp;to analyze UWWIG findings for reporting, strategic planning purposes, and membership compliance</li><li>Notify and monitor Network Partners’ timely submission of data and create regular dashboards to begin to develop a “scorecard” of how each Network Parter is performing with respect to membership compliance, budget management, impact data, etc.&nbsp;</li></ol></li><li>Lead the annual membership renewal process for Network Partners, providing guidance, advising, and enforcement to ensure compliance with membership and certification requirements, and&nbsp;working to bring organizations into compliance</li><li>Provide key support to the UWW and IN finance teams to ensure Network Partners’ annual dues are billed and collected in a timely fashion</li><li>Spearhead the investigation of alleged breaches of membership requirements to bring recommendations to the UWW&nbsp;Membership Accountability Committee (MAC) for corrective action plans as needed</li><li>Support the EVP and regional teams with dispute resolution among Network Partners and among local United Ways and United Way Worldwide.</li><li>Collaborate with the SVP, Strategic Insights &amp; Operations to prepare for and staff quarterly MAC meetings<ol><li>Take the lead in following up on next steps coming out of MAC meetings to ensure Network Partners’ compliance and response.&nbsp;</li><li>Protect the United Way brand through enforcement, education, and capacity building around United Way Worldwide&nbsp;membership policies.&nbsp;</li></ol></li><li>Support the EVP and the Vice President of Programs and Partnerships to assess Network Partners’ performance and impact, including determining high-performing and under-performing members and supporting the development of a long-term growth strategy (including expansion or contraction), as appropriate.</li></ul>Learning and Engagement&nbsp;<ul><li>Assess Network Partners’ strengths, gaps, and challenges and address them through trainings and other knowledge and information-sharing activities. This includes building the capacity of the Regional Teams to address membership challenges</li><li>Develop the necessary systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge generated by programs across a broad range of communities</li><li>Participate in the creation and dissemination of standards, guides, and tools that assist Network Partners to adopt operational best practices and compliance with membership requirements</li><li>Support the planning and facilitation of learning opportunities for Network Partners within and across regions through regular intra- and inter-regional meetings, highlighting relevant UWW learning opportunities, etc.&nbsp;</li><li>Increase engagement between International Network members, UWW, and the US network of Local United Ways to build ties and strengthen cross-fertilization of information and ideas throughout the entire UW Network.</li><li>Provide Regional Teams with advice and support to assist Network Partners with strengthening their own membership accountability functions within their respective regions&nbsp;</li><li>Other duties as assigned.</li></ul>Special Projects<ul><li>Lead the design, planning, and implementation of priority projects assigned by the EVP&nbsp;</li><li>Prepare project workplans to outline timelines and deliverables for the assigned project and monitor activities, resources, and metrics of the assigned projects to ensure successful and coordinated completion</li><li>Convey priorities, coordinate work and ensure issues are resolved or escalated to ensure project deliverables and timelines are met. Keep the EVP and/or project sponsor updated on project status and make recommendations as issues arise</li><li>Maintain all project documentation, including project plans, status reports, issue and risk logs, budgets and expenses, and project organizational and communication charts.&nbsp;</li><li>Participate in developing presentation decks, briefing notes, background research, etc.&nbsp;</li></ul>JOB REQUIREMENTSMinimum requirements include:<ul><li>Bachelor’s degree, in a related field such as Finance, Policy, Management or Public Administration, or commensurate experience. Master’s degree preferred.&nbsp;</li><li>5 years of progressive management-level experience, ideally in a membership-based federation.</li><li>Candidates should possess strong analytical competencies, high technological acumen, robust operational know-how, experience developing and/or implementing organizational or institutional policy.</li><li>Strong interpersonal and communications skills, both written and oral.&nbsp;</li><li>Familiarity or experience with United Way a plus.</li><li>Experience working across multiple cultures, working styles, and other differences.&nbsp;</li><li>Strong analytical ability to assess needs, identify opportunities, and measure outcomes effectively</li><li>Excellent oral and written communication skills, including a willingness to engage in “difficult conversations” with transparency, diplomacy, and tact.&nbsp;</li><li>Possess a sense of possibility in mindset and vision, and ability to lead with creativity, innovation, and initiative to address opportunities and challenges within the Region</li><li>Ability to thrive in a complex environment with multiple priorities, navigate ambiguity, and create pathways or solutions where none currently exist. &nbsp;&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $125,000 to $140,000 per year.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation - Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management - Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications - Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity - Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;or call 703 -836-7112 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OFPRINCIPLEWe take the broadest possible view of diversity.We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities. Join us in embracing diversity, equity and inclusion for every person in every community.

Director of Network Membership and Development

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Vice President of Programs and Partnerships, International Network (IN) will provide strategic programmatic support to the International Network team at United Way Worldwide (UWW) and will serve as a key point of contact and liaison between UWW and the community of United Way Network Partners that operate in 35 countries and territories outside of the United States. The Vice President will act as a trusted thought partner and resource to the International Network, as members identify and respond to complex challenges and promising opportunities around the world.&nbsp;Reporting to the EVP, International Network, the Vice President will partner with and support the UWW and IN teams to design, implement, expand, and assess programmatic offerings and impact across UWW’s four impact areas: 1) youth opportunity, 2) healthy community, 3) financial security, and 4) community resiliency.&nbsp;KEY RESPONSIBILITIES AND ESSENTIAL DUTIES OF POSITION:&nbsp;&nbsp;The Vice President of Programs and Partnerships will:&nbsp;Programs and Strategy<ul><li>Support the International Network’s Regional Offices (RO) in Africa, Latin America, Europe, and Asia and its Network Partners within those regions with developing and aligning programs and activities across UWW’s 4 impact areas and in accordance with the Thriving United Way Framework. &nbsp;</li></ul><ul><li>Collaborate with UWW's Global Network Advancement Team to support the ROs and Network Partners with defining, monitoring, and evaluating program quality, impact, and outcomes across the International Network.&nbsp;</li></ul><ul><li>Manage and support the Regional Offices with 1) providing programmatic and organizational support to the Network Partners within their region, and 2) implementing activities and meeting the goals outlined in their respective regional strategic plans&nbsp;</li></ul><ul><li>Develop processes and tools to support the collection and sharing of information, best practices, lessons learned, etc. generated from programs throughout the International Network.</li></ul><ul><li>Partner with the EVP and the Director of Network Membership and Development to assess Network Partners’ performance and impact, including monitoring high-performing and under-performing members and supporting the development of a long-term International Network growth strategy (including expansion or contraction), as appropriate.</li></ul>Strategic Partnerships<ul><li>Collaborate with the International Network and Development teams to identify partnership opportunities with philanthropy, public and private sector champions, and nonprofit peers to secure the resources and relationships needed to support projects across the International Network and UWW’s four impact areas. &nbsp;&nbsp;</li><li>Develop and maintain a strong relationship with the Development team - &nbsp;coordinating and sharing information with team members to advance fundraising and “friend-raising” efforts.&nbsp;</li><li>Identify and pursue strategic networking opportunities to amplify UWW’s presence and voice in global conversations and convenings to better highlight UWW’s role as a player in the international development space. &nbsp;</li><li>Partner with the Marketing and Communications department, as needed, to generate and lift up stories of impact that highlight UWW’s community-driven approach across the International Network.&nbsp;</li></ul>International Network Team Leadership and Support<ul><li>Work with the International Network team leadership and UWW leadership to identify and recommend growth opportunities to expand the organization’s footprint, as appropriate</li><li>Assist in the development and implementation of UWW and International Network goals and priorities, including the UWW Transformation and IN strategic plan.&nbsp;</li><li>Collaborate with other departments within UWW to identify common issues across program areas and develop joint activities and related resource development opportunities, as appropriate.</li><li>Collaborate with UWW’s Executive Leadership Team, the EVP, the regional Vice Presidents, and other key internal stakeholders to inform the culture and priorities of the UWW global organization, as appropriate.</li></ul>Other duties as assigned.JOB REQUIREMENTSMinimum requirements include:<ul><li>Advanced degree, with at least 10 years of management experience</li><li>Unwavering commitment to quality programs and the ability to achieve strategic and programmatic objectives</li><li>Demonstrated experience with developing and operationalizing programs and strategies that have launched a program or organization to the next stage of growth and impact</li><li>Demonstrated success developing and evaluating program models, and selecting and successfully operationalizing innovative programs</li><li>Demonstrated leadership, coaching, and relationship management experience and ability to collaborate effectively with diverse groups of senior professionals towards common organizational goals&nbsp;</li><li>Demonstrated ability to develop, manage, and grow partnerships across a variety of stakeholders that increase access to the resources and relationships needed to advance the organization’s mission and goals</li><li>Experience working across multiple cultures, working styles, and other differences.&nbsp;</li><li>Strong analytical ability to assess needs, identify opportunities, and measure outcomes effectively</li><li>Possess a sense of possibility in mindset and vision, and ability to lead with creativity, innovation, and initiative to address opportunities and challenges within the Region</li><li>Ability to thrive in a complex environment with multiple priorities, navigate ambiguity, and create pathways or solutions where none currently exist. &nbsp;&nbsp;</li><li>Exceptional communication and influencing skills, with strong interpersonal and multidisciplinary project skills. This individual must work collaboratively with internal and external partners and organizations, providing exposure for UWW’s program impact across a variety of contexts.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $175,000-$200,000 per year.&nbsp;COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation - Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and stature to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management - Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications - Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity - Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;or call 703 -836-7112 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OFPRINCIPLEWe take the broadest possible view of diversity.We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities. Join us in embracing diversity, equity and inclusion for every person in every community.

Vice President of Programs and Partnerships

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Coordinator, Learning Programs in the United Way Worldwide Learning &amp; Leadership Development Team plays a critical role in advancing the transformation of United Way talent development and leadership training, aligned with the Thriving United Way framework. The individual administers daily operations for United Way Worldwide’s talent development and leadership training; sustains quality end-to-end engagement with learning participants and network stakeholders and contributes to the efficient management of highly engaging learning programs that strengthen global United Way staff in 40 countries to serve their communities.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONLearning Program Administration<ul><li>Process and manage applications from prospective learners for UWW learning programs.</li><li>Coordinate learner onboarding into programs (working closely with Course Owners and LMS Administrator) to ensure successful, regular communication with learners throughout the program experience.</li><li>Engage, coordinate, and prepare program facilitators and Subject Matter Experts to ensure highest quality delivery of learning programs.&nbsp;</li><li>Prepare and provide program materials, as needed.</li><li>Organize and attend program-planning and post-event meetings and after-action reviews.&nbsp;</li><li>Address learner queries and requests to ensure a positive program experience.&nbsp;</li><li>Provide live logistical support for learning programs and/or work closely with vendors to do so (virtual and face to face).</li></ul>Learning Administration<ul><li>Use SharePoint, LMS, Teams, Zoom, and other platforms to support facilitator and leaner success.</li><li>Administrate learner evaluations and support team to prepare analysis and reports.</li><li>Track and submit continuing education provider and program approvals (including Certified Fundraising Executive and Continuing Professional Education).</li><li>Identify and help improve and streamline operational practices for highest quality learning experiences.&nbsp;</li><li>Design and administer systems to support learner focused, effective and efficient programming. Support the team to continuously improve the learner experience.&nbsp;</li></ul>General Administration<ul><li>Serve as back up contact for stakeholder inquiries routed through the Enterprise Support System. Liaise with Enterprise Support Services (ESS) and the Learning and Leadership Development Team members to provide timely and accurate information for Tier-1 support.&nbsp;</li></ul>Other duties as assigned.&nbsp;JOB REQUIREMENTSMinimum requirements include:&nbsp;<ul><li>Bachelor’s degree or commensurate experience.</li><li>Excellent written and verbal communication skills.</li><li>Outstanding organizational and process-management skills, with high attention to detail.</li><li>Exceptional, proactive customer-engagement attitudes and skills.</li><li>Ability to administer multiple projects and activities concurrently.&nbsp;</li><li>Ability to work well and collaborate with all levels of internal/external management and staff.</li><li>Flexibility, excellent interpersonal skills, project coordination experience, ability to prioritize requests and needs.&nbsp;</li><li>Highly skilled use of Microsoft Office products.</li><li>Ability to serve as lead administrator for learning program delivery and learner customer support.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position.&nbsp;It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $60,000 to $74,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation -&nbsp;Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration -&nbsp;Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems, and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management -&nbsp;Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.Innovation/Creativity -&nbsp;Develops and implements new approaches to accomplish tasks that impact others in and outside of own team. Is able to reasonably "take risks.” Assists others in developing new systems, products, processes, and procedures. Strives to stay current on new or emerging trends and capitalizes on them.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;or call 703-683-7863 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

Coordinator, Learning Programs 

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Director, Learning Management System (LMS) Administrator, is responsible for day-to-day operations of the Learning Management System, retention of learning records, and delivery of seamless learning experiences. The LMS Administrator analyzes and maintains the LMS configuration and monitors system health to ensure continuous operation. This position is responsible for developing requirements, designing and disseminating reports, maintaining system accuracy and the integrity of the supporting database, and for configuring and exporting data to external reporting systems. &nbsp;&nbsp; KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ol><li>Acts as the main point of contact for the Learning Management System (LMS). &nbsp;</li><li>Responsible for configuring the LMS to align with learner focused best practices, and UWW organizational priorities, policies and procedures.</li><li>Collaborates with and engages external vendors and internal departments for design and technical support issues, in addition, analyzes and implements in-house, third-party learning, and professional development programs.</li><li>Manages the assessment, launch, administration, maintenance, and continuous improvement of United Way’s Learning Management System (TalentLMS). &nbsp;Day-to-day system administration includes:</li></ol><ul><li>Developing and maintaining comprehensive system configuration and process documentation. This includes LMS user manual, process, features, configurations, course structures, and security protocols.</li><li>Sets up courses, and inputs training completion records.&nbsp;</li><li>Creates standard and ad-hoc system-level reports for management and employees.&nbsp;</li><li>Maintains appropriate categorization and visibility of all courses in course catalog. &nbsp; &nbsp;&nbsp;</li><li>Communicates course requirements to affected users. &nbsp;</li><li>Ensures learner demographic feed is accurate.</li></ul><ol><li>In conjunction with the Learning &amp; Leadership Development team, develops and maintains custom content for the United Way network by:</li></ol><ul><li>Serving as Learning Experience Design Consultant, contributing to refining the learning experience for all users to create an effective and engaging learning environment.</li><li>Developing SCORM-compliant custom content using Articulate 360 Suite and other UWW approved software.</li><li>Developing and deploying feedback surveys.&nbsp;</li><li>Designing and developing learning plans and paths aligned with learning and development programs.</li><li>Identifying regulatory training requirements and maintain criteria datasets to ensure timely and efficient communication of compliance training assignments to employees and course owners.</li></ul><ol><li>Participate in external vendor enhancement webinars, determines if UWW should enable enhancements by collaborating with stakeholders, implements and tests enhancements.</li><li>Responsible for LMS integrations with internal and external platforms and serve as Technical Project Lead for LMS procurement.</li><li>Ensures the LMS is compliant with all Federal and UWW policy and procedures regarding data privacy and cyber-security.</li><li>Networks with other LMS Administrators to learn new features/best practices of the approved LMS.</li></ol>Other duties as assigned.&nbsp;JOB REQUIREMENTSMinimum requirements include:&nbsp;<ul><li>Bachelor’s degree or commensurate experience.</li><li>5 to 7 years of experience in configuring and maintaining learning management systems and processes.&nbsp;</li><li>5 to 7 years of experience in setting up and managing successful virtual learning programs, including appropriate technical acumen. &nbsp;</li><li>5 to 7 years of experience in designing and managing complex projects.</li><li>Successful completion of training-specific classes or coursework: Kirkpatrick Certification, ROI Methodology, other ID certification, or Adobe Certified Expert.</li><li>Experience with rapid e-learning development tools (Articulate 360 Suite, Adobe Captivate, Adobe Creative Cloud, or Camtasia, etc.).</li><li>Experience facilitating classroom training sessions, both in person and virtual meeting platforms, as needed.</li><li>Has a thorough understanding of the intersection between learning management, talent management, and workforce development systems at the enterprise level.</li><li>Exceptional customer service skills with stakeholders.</li><li>Outstanding abilities to manage multiple, concurrent priorities and adjust quickly as required.&nbsp;</li><li>Proactive problem-solving mindset, including the ability to anticipate and address challenges.&nbsp;</li><li>Excellent written and verbal communication skills.</li><li>Attention to detail is essential.</li><li>Knowledge and experience with Microsoft Office products.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position.&nbsp;It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $125,000 to $145,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation -&nbsp;Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration -&nbsp;Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems, and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management -&nbsp;Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.Innovation/Creativity -&nbsp;Develops and implements new approaches to accomplish tasks that impact others in and outside of own team. Is able to reasonably "take risks.” Assists others in developing new systems, products, processes, and procedures. Strives to stay current on new or emerging trends and capitalizes on them.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: <a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;or call 703-683-7863 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

Director, Learning Management System Administrator

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

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