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ABOUT UNITED WAYS OF CALIFORNIAOur Mission and Vision:United Ways of California’s (UWCA) mission is to improve health, education, and financial stability for low-income children and families by enhancing and coordinating the community impact and advocacy work of California’s United Ways. We imagine an equitable California where every individual has the resources and opportunities they need to thrive.Why You Should Join Our Team:The work that we do at United Ways of California is dedicated to removing systemic barriers and fostering inclusivity through diversity, equity, and inclusion. Our goal is to promote belonging, job satisfaction, and overall well-being. If you believe that everyone deserves opportunities to live a good life and are excited about the opportunity to work together to advocate for the expansion of policies and programs that support our three foundational pillars of education, health, and financial empowerment, then join us to build a better, thriving California.ABOUT THE POSITIONThe Marketing and Communications Manager will primarily oversee the overall strategy and day-to-day management of the United Ways of California’s (UWCA) social media channels and email marketing systems, support in-house Spanish translation and ensure content is accurate and culturally appropriate, and collaborate to improve analytics, reporting, and cross-organizational digital marketing efforts.ESSENTIAL JOB DUTIES AND RESPONSIBILITIESIntegrated Communications Strategy<ul><li>Collaborate with the team to develop clear communications objectives and methods for measuring qualitative and quantitative communications outcomes.</li><li>Develop a contextual understanding of the organization’s core programs and advocacy priorities and apply this knowledge to recommend strategies and tactics that advance the organization’s communications efforts; collaborate with the communications team to create multi-channel programmatic and issue-based communications strategies.</li><li>Support the streamlining of communications best practices, including helping create internal organizational guides, tools, and resources.</li><li>Help identify collaboration opportunities with local California United Ways; support strengthening systems of sharing communications best practices across the network and communications channels.</li><li>Help identify and implement equity and inclusion best practices (Including accessibility and translation).</li></ul>Social Media Strategy and Management<ul><li>Manage daily operations of all social media accounts, including Facebook, Instagram, Twitter, LinkedIn, and YouTube; schedule and post content consistently using Sprout Social, ensuring optimal timing for audience engagement.</li><li>Monitor trends and provide recommendations for new approaches and expansion into additional platforms, as appropriate.</li><li>Develop channel and audience-appropriate content; craft and implement targeted social media strategy to drive organizational awareness and program participation.</li><li>Collaborate with programs, policy, and communications teams to create monthly social media calendars aligned with programmatic dates, legislative timelines, monthly themes, and other organizational content strategy.</li><li>Collaborate with team members and partners to gather community stories, testimonials, and updates to share on social platforms.</li><li>Keep up to date on California issues to ensure social media content is timely, responsive, and appropriately relevant to and reflective of the state’s current political and economic climate.</li><li>Facilitate the growth of our online community; engage with relevant communities, partner and mission-aligned organizations, and on relevant issue areas to expand reach and impact.</li><li>Foster relationships with followers by responding to comments, messages, and inquiries in a timely manner, in both English and Spanish.</li><li>Collaborate with the Brand Manager for graphic design and toolkit creation needs; support toolkit implementation within Social Press Kit, as needed.</li><li>Make recommendations for sharing social media best practices and tools with community ambassadors, partner organizations, staff, and volunteers.</li><li>Support staff with creative development and alignment of paid social media ad campaigns with organic or boosted content; internally run and monitor campaigns, manage ad budgets, as needed.</li></ul>Digital Marketing and Analytics Support<ul><li>Assist with implementation of communications strategies; support in managing vendors, advertising, and digital marketing projects, as needed.</li><li>Manage email marketing systems; format emails to ensure visually appealing and effective communication, collaborate with team members to coordinate timely email sends, optimizing engagement and response rates.</li><li>Support list management; manage and segment email lists to improve targeting, maintain database health, and ensure compliance with privacy regulations.</li><li>Identify opportunities to optimize email campaigns; leverage automation tools, analyze performance data, and conduct A/B testing, as needed.</li><li>Set up systems to track and analyze performance metrics across social media and email platforms; develop insights and recommendations to inform future strategies.</li><li>Coordinate with the team to create streamlined dashboards and hubs for storing and viewing communications systems data, as needed.</li><li>Utilize Google Analytics to track website traffic and user behavior, providing actionable insights, as needed.</li><li>Share communications outcomes across the organization, including providing information for monthly grant reporting, as needed.</li></ul>Spanish Translation Oversight<ul><li>Translate and adapt communications materials (e.g., newsletters, social media posts, website content) into Spanish to ensure accessibility for diverse audiences.</li><li>Review and edit translated content to ensure accuracy, cultural relevance, and adherence to organizational tone and style.</li><li>Collaborate with team members to maintain consistent messaging across languages.</li><li>Develop and implement efficient processes for translating and localizing content to improve workflow and turnaround times.</li></ul>REQUIREMENTS AND QUALIFICATIONSEducation And Experience<ul><li>Bachelor’s Degree or higher in marketing, communications, graphic design, journalism, public relations, public policy, social work, nonprofit management, or related field preferred but not required.</li><li>Minimum of 5 years of related experience in social media management or digital marketing/communications (lived experiences may also be considered); prior nonprofit industry experience or relevant field is preferred.&nbsp;</li><li>Demonstrated experience with producing timely and effective written communications pieces; experience with writing for digital, web-based platforms preferred.</li><li>Strong understanding of digital marketing tools and techniques.</li><li>Tech savvy and quick to adapt new programs; familiarity with using Slack, Zoom, Canva, Google Drive, and Dropbox.</li><li>Experience working with low-income, diverse communities, with a commitment to racial and economic justice, a plus.&nbsp;</li></ul>Skills And Qualifications<ul><li>Sharp verbal and written communication skills; comfortability in communicating with partners and working directly with members of the public.&nbsp;</li><li>Bilingual—fluent in Spanish and experience communicating with external audiences in Spanish (written and verbal) required.</li><li>Strategic mindset and excellent planning skills, with an ability to plan and devise appropriate program strategies.</li><li>Strong project management skills and ability to multitask under deadlines. Ability to efficiently and independently manage time and workload.</li><li>Ability to support implementation and evaluation of marketing campaigns.</li><li>Proven track record of the ability to form strategic relationships with partners and stakeholders.</li><li>Strong interpersonal communication skills and emotional intelligence, and ability to work collaboratively with many stakeholders.</li><li>Ability to think and work independently, and do so diligently in a virtual office environment, to think creatively to solve problems with limited oversight, excellent judgment and problem-solving ability.</li></ul>Other Requirements and Preferences<ul><li>Prolonged periods of sitting at a desk and working on a computer.</li><li>Ability to travel periodically across California for in-person meetings, if necessary (reimbursements for travel costs provided).</li></ul>LocationUnited Ways of California is a virtual office space. The Marketing and Communications Manager can be located anywhere within the state of California, but Bay Area, Sacramento, or Los Angeles is preferred.Compensation and BenefitsMedical, Dental and Vision Insurance, 401k Retirement Plan, Vacation LeaveTo ApplySubmit a signed cover letter and resume by email detailing your skills, experience, and why you are interested in this position.Email:&nbsp;<a href="mailto:HR@unitedwaysca.org" target="_blank">HR@unitedwaysca.org</a>(Word or .PDF format only)Deadline to Apply: October 28, 2024The United Ways of California is an Equal Employment Opportunity Employer. We value and honor the diverse experiences, knowledge, skills, and perspectives of each individual. Our commitment to fairness and equity means that discrimination and prejudice have no place here. We strive to create policies and practices that are unbiased, inclusive, and considerate of every facet of a person’s identity. If you require any accommodations to complete this application, please email <a href="mailto:HR@unitedwaysca.org" target="_blank">HR@unitedwaysca.org</a>.

United Ways of California

Marketing and Communications Manager

1 | P a g eUnited Way of Lancaster is looking for a Coordinated Entry Intake Specialist to join our PA 211 East team. United Way for nearly 100 years has brought together the financial resources of donors, the passion of community volunteers, the expertise of community partners, and the dedication of the United Way staff to create change in our community. If you are a passionate and dedicated individual with a desire to make a difference, we’d like to talk to you.This position works with the 211 Team to provide information, referral, and prescreening for County specific programs, while acting in accordance with our values, vision, and mission.Responsibilities: • Answering inbound phone calls in a professional manner.&nbsp; • Assessing caller needs and facilitating appropriate referrals for families andindividuals seeking information regarding homelessness including evaluation eligibility using criteria for specialized housing contracts. • Assessing the 211 database and Continuum of Care database for resources and appropriately refer calls. • Demonstrate proficiency in using call center software, computer hardware and telephone equipment. • Maintain accurate data files to include reporting data needed to complete the program’s monthly quality assurance and outcomes reports.Qualifications: • Bachelor’s degree in social work or equivalent work experience in health and human services field. • Bilingual in Spanish and English a plus&nbsp; • A Valid Driver’s License is required&nbsp; • Clearances are required with relevance to the positionThis is full–time, Monday – Friday. Hourly Rate is $20.00/hrWe offer a competitive compensation and benefits package.<a href="mailto:btice@unwlanc.org" target="_blank">mailto:btice@unwlanc.org</a>2 | P a g eAll United Way of Lancaster employees are employed at will.United way of Lancaster is an Equal Opportunity Employer committed to diversity in the workplace.All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or other protected status.Please send your resume to <a href="mailto:btice@uwlanc.org" target="_blank">btice@uwlanc.org</a>. No phone calls please.

United Way of Lancaster County

CoC Intake Specialist - 211 PA East

Position Summary&nbsp;The Senior Grants Manager manages Community Foundation and United Way of Volusia-Flagler Counties’ (CF UWVFC) strategic investment efforts. The goal of this position is to increase the organization’s ability to drive positive change by strategic investments in the community through grantmaking and grant management. United Way professionals should exhibit core competencies: mission-focused, relationship-oriented, collaborator, results-driven and brand-steward.Duties and Responsibilities&nbsp;Business Acumen &amp; Strategic Direction<ul><li>Participate in community and business environment by serving in civic groups, on committees, and in groups that will advance the mission of CF UWVFC.</li><li>Contribute to the growth and development of organizational resources and capacity.</li><li>Ensure alignment of internal initiatives with strategic direction.</li><li>Manage contracts, grant agreements and budgets.</li><li>Steward non-profits through grant application and award process.</li><li>Oversee 2-1-1 database, referrals and subcontract.</li></ul><ul><li>Develop and direct the management of the VITA Program.</li></ul>Outward Turning<ul><li>Develop strong relationships with non-profits and attend events.</li><li>Build non-profit partnerships to distribute endowment funds to positively impact the community.&nbsp;</li><li>Identify, write, and manage grants and sponsorship opportunities that align with the CF UWVFC’s strategic investment goals.</li></ul>Talent Management &amp; People Development<ul><li>Manage and coordinate all efforts of the Coordinator and volunteers including: assign and monitor all job responsibilities, maintain positive staff relations, conflict resolution, and ensure the organizational resources are used to their maximum potential.&nbsp;</li><li>Receive and provide feedback in a constructive way.</li></ul>Operational Planning &amp; Execution<ul><li>Plan and support events as needed.</li><li>Assist the Vice President of Operations with strategic planning and execution of the annual goals.</li><li>Other duties as assigned.</li></ul>Qualifications&nbsp;<ul><li>Bachelor’s degree in a related field OR four years of relevant work experience.</li><li>Team player with the ability to work with CF UWVFC senior management to achieve organizational goals.</li><li>Strong verbal and written communication skills, including public speaking and presentation skills.</li><li>Exceptional interpersonal skills with the ability to communicate the key stakeholders, peers and staff.</li><li>High degree of professional integrity to deal ethically with confidential information.</li><li>Ability to work under minimal supervision.&nbsp;</li><li>Excellent computer skills (minimum of Microsoft software programs).</li><li>Possess a valid driver’s license and have use of insured motor vehicle.</li></ul>&nbsp;Preferred<ul><li>Grant writing and grant and contract management experience.</li></ul>Working Conditions &amp; Physical Requirements&nbsp;Work is carried out in a controlled, agreeable environment as generally represented by normal office conditions.&nbsp; Employees may be required to assist with or attend various offsite events related to programs or fund raising that are scheduled evenings and/or weekends.&nbsp; These events may&nbsp;require several hours on your feet and assisting with heavy lifting and carrying.Direct Reports-&nbsp;CoordinatorUnited Way of Volusia-Flagler Counties is an Equal Opportunity Employer. It is the organization’s policy to abide by all laws pertaining to fair employment practices and to not discriminate against any employee or applicant for employment because of age, race, color, religion, gender identification, sexual orientation, national origin, handicap or disability, or marital or veteran status.&nbsp;Date last reviewed/revised: September 13, 2024

Community Foundation & United Way of Volusia-Flagler Counties

United Way of Volusia-Flagler Counties ES

United Way of Volusia-Flagler Counties, Inc.

Senior Grants Manager

Love people and serving the community?&nbsp; Join the UWLES team! &nbsp;United Way of the Lower Eastern Shore (UWLES) is seeking an energetic professional for Office Manager in Salisbury, Maryland.This team member serves as the agency’s key contact in the front office for callers and office guests while collaborating closely with all team members, donors, volunteers, and community members.&nbsp; This role helps meet the organization’s mission through daily administrative tasks, database entry/data management, program and event support, facilities/vendor support, and basic accounting functions.The successful candidate must be an effective and positive communicator, have strong technical and organizational skills, able to manage concurrent projects with varied deadlines, and be open to creative solutions. &nbsp;This team member supports the agency’s outreach and fundraising events as well, and must be comfortable engaging with donors, volunteers, and community members.Candidates who share our values, commitment to community, and dedication to team success are encouraged to apply – we look forward to learning more about you!&nbsp; Submissions are accepted online and must include a cover letter, current resume and three (3) professional references.&nbsp;&nbsp;Primary duties include:<ul><li>Serve as the agency’s primary and initial contact with telephone and office support for general &amp; referral inquiries, community guests, donors, volunteers, visitors, and vendors.&nbsp; This person’s workspace is in the front lobby of our Salisbury, Maryland office.&nbsp;</li><li>Team/Project/Administrative Support duties, including but not limited to:<ul><li>Office technology support, including managing online tools/meetings, on-site technology, and coordination of vendor support.</li><li>Conference room scheduling, room preparations and care.</li><li>Managing office volunteers and related projects.</li><li>Pledge processing and maintaining confidential data in donor database.</li><li>Support for Finance Manager related to daily processing &amp; posting of receivables and payables, including utilizing database and QuickBooks.</li><li>Processing daily mail and packages.&nbsp;</li><li>Coordination/scheduling of board and committee meetings, with assistance in preparation &amp; distribution of communications and support materials.</li><li>Facilities and supplies management – maintaining safety protocols, organization of primary office and storage areas, facilitating supply/equipment orders, vendor/maintenance scheduling, and maintaining general office inventory.</li><li>Coordination of direct mail processes in donor database and Excel such as managing mail lists, producing letters, and facilitating with team and print/mail vendor.</li><li>Maintain database and reports for agency’s direct program(s) as needed.</li><li>Event administrative, logistics, and outreach support as needed to ensure positive guest experiences.</li></ul></li><li>Administrative support as needed for Leadership, Development, and Impact team members.</li><li>Additional duties as assigned based on interests, talents, and ability.</li><li>Occasional evening or weekend hours will be required to support the agency’s outreach and fundraising needs.</li></ul>Minimum Qualifications include:<ul><li>Ability to work in a dynamic, inclusive team environment with a community-centered philosophy.</li><li>Comfortable in engaging directly with donors, volunteers, and community members at outreach, fundraising or community events.</li><li>Professional, positive, and friendly interpersonal and customer service skills. &nbsp;Commitment to equality, kindness, integrity, and confidentiality at all times.</li><li>Excellent oral and written communication skills.</li><li>Adaptable with strong multi-tasking &amp; prioritizing skills.&nbsp;</li><li>Able to work both independently and with teams of staff and volunteers.</li><li>Advanced computer skills required:&nbsp; high proficiency with all Microsoft Office products (Excel, Outlook, Word, SharePoint, etc.); ability to master databases; Experience with QuickBooks preferred.</li><li>Ability to quickly learn and excel in new programs, database platforms and processes.</li><li>Strong organizational skills.</li><li>Adaptable and flexible to dynamic work environment, with strong multi-tasking and prioritizing skills.</li><li>3 to 5 years of administrative support or relevant experience.</li><li>High school diploma/GED or its equivalent; Associate degree preferred.</li><li>Physical needs of position may include extended periods of sitting or standing and lifting items up to thirty (30) pounds.&nbsp;</li><li>Use of own vehicle in performance of some duties will be needed. Standard mileage reimbursement is provided (excluding daily commute).</li></ul>This is a full-time, salaried exempt position.&nbsp; Minimum salary is $44,000 and maximum salary is $46,000.&nbsp; &nbsp;Standard office and work hours are 8:30 am – 5:00 pm, Monday-Friday.&nbsp;Options for a four-day work week with a modified daily schedule are available with leadership approval. &nbsp;Occasional evening or weekend hours will be required to support the agency’s outreach and fundraising needs.&nbsp;Benefits:&nbsp; A full benefits package is offered and includes options for health, dental, vision, life insurance with AD&amp;D, long-term disability, workers compensation, unemployment, and supplemental insurances – most with employer paid portions which vary by type/plan; Simple IRA retirement is offered, with match after first year; &nbsp; Paid time off includes sick, vacation, personal, holiday, military and bereavement for immediate family; additional unpaid parental/caregiving leave available.&nbsp;UWLES is an Equal Opportunity Employer and candidates from all backgrounds and cultures are encouraged to apply. &nbsp;Reasonable accommodations may be available for individuals with disabilities to perform the essential duties.UWLES is a high-performing nonprofit leader of solutions, funding, and collaboration for the challenges of our region. &nbsp;We leverage talents, relationships, and financial resources to drive community change. &nbsp;Impacting 1 in 3 neighbors annually in our four-county service area, UWLES harnesses the power of our community to advance health, education, and financial stability for all neighbors.

United Way of the Lower Eastern Shore

Office Manager

Purpose and Scope of Job:The Resource Development Director is responsible for the development and execution of a comprehensive plan for revenue generation and year-round stewardship of key relationships. This role&nbsp;provides both the leadership and support to meet our community’s ongoing needs and to grow UWSWI’s philanthropic network. In addition, the Resource Development Director will guide and support a variety of volunteer-led committees, workplace champions, and Campaign leadership, with the goal of maximizing financial resource potential. The Director must be adept in soliciting charitable support, relationship management, project planning, and communication.Essential Responsibilities:&nbsp;Revenue &amp; Resource Generation<ul><li>Lead the development and implementation of a comprehensive, innovative development plan with clearly defined goals, timeframes, and metrics that maximize financial resources l&nbsp;</li><li>Use data to measure progress against key metrics and adapt to facilitate continuous improvement&nbsp;</li><li>Identify potential opportunities to increase revenue, including affinity groups and the re-engagement of lapsed donors&nbsp;</li><li>Equip Campaign volunteers with resources to support successful implementation of the Campaign, including training, sample strategies, and messaging&nbsp;</li><li>In conjunction with the Finance Department, ensure proper handling and management of donor data within the Andar donor database system&nbsp;</li><li>Represent United Way at various community events&nbsp;</li><li>Identify potential grant funding sources to support UWSWI Pathways or internal programs, including writing grants or assisting a grant-writer and coordinating grant reporting&nbsp;</li></ul>Relationship Management<ul><li>Build, maintain, and steward year-round relationships with Campaign Cabinet volunteers, key corporate contacts, and Leadership donors with the goal of expanding opportunities and increasing revenue&nbsp;</li><li>Research, identify, and develop relationships with business and individual prospects, sharing the United Way value proposition through in-person meetings and strategic communication&nbsp;</li><li>Develop strategies to assist in the recruitment of key campaign leadership volunteers and cultivate their engagement&nbsp;</li><li>Solicit constructive feedback from Cabinet, committees, and donors to identify areas for continuous improvement of processes, messaging, or implementation&nbsp;</li><li>Ensure proper recognition and acknowledgement of donations, sponsorships, and in-kind services; including, but not limited to, donor events, communications, and advertisements&nbsp;</li></ul>Campaign Management<ul><li>Develop yearly Campaign plan, budget, key events, and timelines to ensure smooth implementation of campaign activities&nbsp;</li><li>Track revenue generation, retention, and business activity throughout the year; update projections to target, and conduct the appropriate account analysis to build and refine business goals&nbsp;</li><li>Create and maintain a variety of reports for various Cabinets, Committees, volunteers, and UWSWI Leadership, succinctly capturing Campaign activity and progress toward goals&nbsp;</li><li>Facilitate ongoing communication among the Campaign Cabinet and Committees by hosting calls, in-person meetings, or providing regular email reports&nbsp;</li><li>Ensure proper planning, implementation, and follow up for a portfolio of workplace campaigns&nbsp;</li></ul>Leadership &amp; Supervision:<ul><li>Provide direct reports clear direction and support to achieve department/individual goals</li><li>Foster regular, open communication and constructive feedback in evaluating performance, promoting accountability and alignment with organizational vision and values</li><li>Identify opportunities for training and professional development</li></ul>Core Competencies:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Strategic</li><li>Results-oriented</li><li>Exceptional communicator</li><li>Empathetic</li><li>Problem-solving</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor’s degree in business, marketing, or nonprofit management with at least 5 years fundraising experience; will consider a combination of education, training, and related business experience (sales/relationship management)&nbsp; &nbsp; &nbsp;</li><li>Proven track record of soliciting and securing donations, sponsorships, or major gifts&nbsp;</li><li>Advanced project management skills, with demonstrated attention to follow-up&nbsp;</li><li>Demonstrated ability to plan the development of new revenue streams (both short- and long-term) and ability to bring them to fruition&nbsp;</li><li>Exceptional interpersonal and communication skills (written and verbal); ability to build relationships and influence a diverse range of people&nbsp;</li><li>Experience with donor or Customer Relationship Management (CRM) databases preferred&nbsp;</li><li>Proven self-starter and team player, leading projects independently and demonstrating proficiency in identifying solutions and opportunities&nbsp;</li><li>Demonstration of strong analytical skills in evaluating and interpreting fundraising data&nbsp;</li><li>Strong presentation skills, confidently articulating messages in group and individual settings</li><li>Experience with grant writing and/or grant reporting is a plus&nbsp;</li><li>Demonstrated proficiency with MS Office and other common software applications</li><li>Valid driver’s license; required minimum insurance coverage and daily access to reliable transportation</li></ul> Physical Requirements:While performing the duties of this job, the employee is occasionally required to sit, stand, walk, drive/operate a car, lift and carry bags and boxes of approximately 20 pounds; talk or hear, read, use hands to handle or feel objects, reach with hands and arms; climb stairs, stoop, kneel, or crouch, type, operate a computer, calculator, and copy machine.

United Way of Southwestern Indiana

Resource Development Director

Purpose and Scope of Job:The Chief Financial &amp; Administrative Officer (CFAO) is the organization’s senior financial position and oversees all matters related to such. The CFAO is responsible for all accounting, finance, and treasury functions, as well as developing the financial infrastructure and systems needed to safeguard UWSWI’s financial assets. The CFAO is also responsible for providing operational leadership and management of proper internal controls, administrative and reporting procedures, information technology infrastructure, and people systems to effectively meet the mission and strategic objectives of the organization. This role serves as a strategic partner to the President &amp; CEO, advising and counseling on all financial matters, contracts, compliance, and enterprise risk, enabling the organization to respond to changing or adverse circumstances.&nbsp;Essential Responsibilities:Finance &amp; Data Management<ul><li>Advise, plan, and directly oversee all financial functions</li><li>Set strategy and review the annual budget</li><li>Review, analyze, and report on monthly results; update strategic financial plans and forecasts; provide quarterly financial reporting to internal and external stakeholders; and manage key contracts</li><li>Monitor the performance and application of investment funds</li><li>Prepare all financial materials for Board of Directors and Finance Committee, presenting information as requested. Also serves on selected taskforces as needed</li><li>Prepare cash flow projections and ensure adequate funding</li><li>Remain current on GAAP principles and tax laws applicable to nonprofit entities</li><li>Oversee grant administration, including federal, state and private grants</li><li>Analyze internal operations and identify areas for process improvement and enhancement</li><li>Monitor financial performance metrics and establish corrective measures as needed</li><li>Foster a success-oriented, accountable environment within the organization&nbsp;</li><li>Provide data analytics strategy and support to other staff or departments as needed</li></ul>Administrative &amp; Operations<ul><li>Oversee the functions of&nbsp;human resources, information technology, facilities, and office operations</li><li>Collaborate with the CEO to design, develop, and implement business strategies, plans, and procedures that align short and long-term objectives with organizational vision and operational strategies</li><li>Proactively manage information and technology vendor relationships. Recommend capital improvements as necessary</li><li>Provide oversight and act as primary point of contact for all UWSWI technology and data systems, including CRM</li><li>Ensure recruiting, onboarding, professional development, and retention strategies are comparable to market</li><li>Oversee the payroll function and ensure compliance with all 403b plan documents, federal and state regulations</li><li>Oversee all insurance policies, providing for adequate coverage in all areas</li><li>Negotiate, maintain, and ensure compliance with contracts regarding outsourced facilities maintenance&nbsp;</li></ul>Fiscal/Legal Compliance &amp; Controls<ul><li>Ensure internal controls &amp; systems are adequately designed and operating effectively</li><li>Oversee the annual financial statement audit and single audit</li><li>Oversee all tax and other required filings</li><li>Maintain banking relationships and ensure covenant compliance</li><li>Review financial legal matters and contracts</li></ul>Leadership &amp; Supervision:<ul><li>Provide direct reports clear direction, support, and mentorship to ensure a smooth, cohesive financial operation and attainment of department/individual goals</li><li>Foster regular, open communication and constructive feedback in evaluating performance, ensuring accountability and alignment with organizational vision and values</li><li>Oversee reconciliations, journal entries, cash receipts, directed gift reporting, and payments</li><li>Identify opportunities for training and professional development</li></ul>Core Competencies:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Ethical business conduct</li><li>Integrity</li><li>Strategic</li><li>Results-oriented</li><li>Analytical</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor’s degree in accounting, finance or business management required</li><li>CPA and/or Master of Business Administration, a plus</li><li>A minimum of 5 years of experience in a senior financial role in a complex organization with multiple revenue streams and/or as an auditor of nonprofits</li><li>Strong communication skills including a disposition to explain finances and financial concepts to individuals with varying degrees of financial understanding</li><li>An understanding of, or experience with, nonprofit organizations</li><li>Ability to read, analyze, and interpret complex documents; respond promptly and effectively to inquiries; prepare and deliver effective presentations to staff, board, committee members, and the public</li><li>Analytical skills, including modeling and the ability to apply logical thinking to a wide range of intellectual and practical problems</li><li>Proven self-starter and planner, prioritizing work to meet tight deadlines</li><li>Experience managing finance, human resources and/or information technology</li><li>Working knowledge of IT/business infrastructure, HRIS systems, accounting software and proficiency with Microsoft Office Suite</li><li>Valid driver’s license; required minimum insurance coverage and daily access to reliable transportation</li></ul>Physical Requirements:While performing the duties of this job, the employee is occasionally required to sit, stand, walk, drive/operate a car, lift and carry bags and boxes of approximately 20 pounds; talk or hear, read, use hands to handle or feel objects, reach with hands and arms; climb stairs, stoop, kneel, or crouch, type, operate a computer, calculator, and copy machine.

Chief Financial & Administrative Officer

POSITION SUMMARY&nbsp;(Hybrid, 3 days in office - Alexandria, VA) &nbsp;The Vice President, Executive Communications provides leadership, planning, and execution of strategic communications management for the President &amp; CEO of United Way Worldwide and select others executive leaders as assigned (i.e., Board Chair).&nbsp;Collaborating with the Chief Executive Officer and the Executive Leadership Team, the Vice President, Executive Communications is responsible for developing a strategy and executing on a broad range of communications and messaging activities that elevate Executive(s) leadership voice and global positioning, align with organization objectives, and engage key stakeholders. The Vice President, Executive Communications will work to help devise appropriate thought leadership platforms for Executive leadership and develop or oversee the creation of external and internal communications and messaging materials.The Vice President is a seasoned professional with a demonstrated track record of navigating complex environments, demonstrates a high degree of judgement and discretion, is persistent and creative, and acts with a sense of urgency. This in-person position is based at United Way Worldwide’s headquarters in Alexandria, Virginia.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONThe Vice President must be able to perform essential duties listed below:<ul><li>Oversight: &nbsp;Management of other Executive Office communications staff and oversee executive communications consultants.</li><li>Speech Development:&nbsp;Research, write, and edit speeches for Chief Executive Officer. Contribute to the development of speeches, presentations, talking points, correspondence, social media posts, op-eds, blogs, thought-leadership papers on a variety of topics, as well as background material and research for events and meetings.</li><li>Message Strategy:&nbsp;Collaborate with internal teams, external partners, and content experts to define key messages and themes, ensuring consistency across all communications, including social media platforms, and&nbsp;seamless execution for Chief Executive Officer’s public and private engagements. Provide creative thinking on how United Way’s vision, mission, and goals are connected to external events and the ever-changing environment. Identify opportunities to leverage such events to promote the messages of the Chief Executive Officer.</li><li>Presentation Support:&nbsp;Assist in developing engaging presentation materials, including slide decks and visual aids, which complement Chief Executive Officer’s speeches and public appearances.&nbsp;Archives all presentations, speeches, and talking points for easy accessibility and future use and reference.</li><li>Research and Analysis:&nbsp;Conduct thorough research on relevant topics, trends, and audience interests to inform speech content and ensure accuracy.</li><li>Feedback Incorporation:&nbsp;Revise speeches based on feedback from Executive leadership and other stakeholders to refine messaging and delivery.</li><li>Crisis Communication:&nbsp;Collaborate with internal teams to assist in crafting statements and messages for sensitive or crisis situations, maintaining the organization’s voice and integrity.</li><li>Collaboration:&nbsp;Serve as general communications liaison between Executive Office and Marketing &amp; Communications team to&nbsp;ensure alignment in messaging and to leverage insights for speech development.</li><li>Training and Preparation:&nbsp;Travel with the Chief Executive Officer when requested to provide strategic and operational support, including advance work, meeting preparation, logistics coordination, communication with constituents and staff, as well as follow up to specific requests. Provide support for Executive leadership during speech rehearsals, offering guidance on delivery and presentation techniques.</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTSMinimum requirements include:<ul><li>Bachelor’s degree.</li><li>Minimum of eight to ten years of progressive experience in similar roles.</li><li>Five years of owning and initiating the work rather than being assigned the work is desirable.&nbsp;</li><li>Demonstrated success in crafting substantive and cohesive messaging, which has been successfully communicated to key audiences and resulted in a measurable difference (i.e. elevated profile, broadened visibility, increased funding, etc.). Writing samples are required.&nbsp;</li><li>Ability to quickly distill complex concepts into interesting and digestible pieces; ability to listen actively and thoughtfully and incorporate ideas to influence strategy and shape content.&nbsp;</li><li>Experience serving in an operational capacity, staffing and supporting an executive.&nbsp;</li><li>The ideal candidate will be up to date on relevant current events and policies in various sectors aligned with United Way priorities.&nbsp;</li><li>This person will be expected to accommodate the Chief Executive Officer’s extensive domestic and international travel schedule, with an understanding that there may be a need to work across various time zones.&nbsp;</li><li>They must be as flexible and responsive as is necessary.</li><li>Passion for the mission and excitement for the delivery of the work must be palpable in the person who holds this position.</li><li>In addition to being an experienced writer, the position requires strategic thinking, excellent oral communication skills, comprehensive proficient computer skills, as well as exceptional teamwork and interpersonal skills.&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted salary range for this position is currently $175,000 to $185,000 per year. Proffered salaries are determined by several factors, including the applicant’s knowledge, ­­­skills, and relevant experience; equity; and market factors.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and status to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration -&nbsp;Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems, and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers, and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity -&nbsp;Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate it into specific, effective action/solutions.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp; or call 703 -836-7112 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

United Way Worldwide

Vice President, Executive Communications

Job Description 
Position Title Philanthropic Advisor 

Department Development Reports To – Vice President of 
Development

FLSA Status – Exempt Classification – Full Time UWW Code - 

Announcement

The Community Foundation and United Way of Volusia-Flagler Counties seeks an ambitious, inquisitive 
and solution-minded individual to serve as a Philanthropic Advisor. The ideal candidate will have: 
Required: 

 • 3-5 years of professional experience
 • Ability to connect with high-net worth clients through active listening
 • Capacity to provide solutions tailored to clients’ needs and goals
 • Pipeline building experience including identifying leads, developing strategies for introductions,

creating and executing professional presentations, and the ability to close
 • Polished, professional presentation skills
 • Competency to learn and effectively utilize various technology systems

Preferred: 
 • Professional designation (CAP, CFP, CFRE, etc.)
 • Charitable planning experience
 • High dollar sales or fundraising experience

Core Responsibilities 
Effective Fundraising 

 • Listens to the needs, interests, and passions of the donor with an eye towards connecting them
with community work.

 • Prioritize and support the philanthropic goals of donors by developing individualized plans for
success.

 • Engage in development process of research, identification and prioritization of appropriate new
donor opportunities and coordinate an introduction to the Foundation.

 • Facilitate execution of fund agreements.
 • Drive revenue through special events such as the Celebration of Philanthropy, donor

engagement events, etc.

Strategic Relationship Management 
 • Practices strong written and oral communication skills.
 • Understands and can articulate the donor-centric benefits of our organization that is both a United 

Way and a Community Foundation.
 • Actively utilizes all available resources to respond to donor goals.
 • Cultivate relationships with existing and prospective donors to further the goals of the 

organization.


 • Cultivate and manage relationships with professional advisors to increase awareness of the 
organization and promote charitable giving in financial and estate planning.

 • Serve as a spokesperson for the integrity, role and value of the organization.
 • Foster public awareness and understanding of the organization and its work through 

presentations to professional advisors, prospective donors, community organizations and other 
interested groups.

Entrepreneurial and Innovative 
 • Considers new opportunities to achieve goals and drives improvement in process.
 • Stays current in the technical aspects of charitable giving including tax law, technology, etc.
 • Recognizes the power of effective stewardship (thanking donors, informing them about the impact

of their gift, keeping them apprised of progress on the community work it is intended to address
and deepening the relationship) and develops and implements plans to steward donors of all giving
levels.

Business Development and Sales 
 • Oversee the management of the day-to-day needs of fundholders, leveraging the expertise of 

colleagues as needed.
 • Develop presentations and proposals, donor relationship review reports and well-written 

correspondence with donors.
 • Demonstrate ability to achieve a strong proficiency in utilization of CRM.
 • Ability to close a sale and support donor interests.

Qualifications 

-Bachelor’s degree from an accredited institution OR 3-5 years of experience in sales, nonprofit 
management, development, or other field. 
-Experience in fund-raising, gift-planning, and/or sales activity in a non-profit or for-profit setting. 
Professional designation in fundraising preferred. 
-Strong interpersonal relationship skills. 
-Professional and polished presentation skills. 
-Written and oral communication proficiency. 
-Driver’s license. 

Working Conditions &amp; Physical Requirements 
Work is carried out in a controlled, agreeable environment as generally represented by normal office 
conditions. Employees may be required to assist with or attend various offsite events related to programs 
or fund raising that are scheduled evenings and/or weekends. These events may require several hours on 
your feet and assisting with heavy lifting and carrying. 

Direct Reports – 
N/A 

Date last reviewed/revised: 9/6/2024


<ul>	<li>Effective Fundraising</li>
</ul>

Philanthropic Advisor

As the Community Impact Manager, you will work alongside a dedicated and diverse team focused on identifying pressing human services needs and creating meaningful solutions. You will collaborate with nonprofit health and human services partners, educational institutions, businesses, government agencies, and community members to assess where needs are greatest and spearhead high-impact initiatives that strengthen the lives of individuals and families.Primary Position Responsibilities<ul><li>Lead key United Way of Brevard (UWB) Community Impact strategic initiatives, including stakeholder and volunteer engagement, programmatic coordination with community partners, and maintenance and reporting of records and program data.</li><li>Convene and manage select community collaborations, ensuring key stakeholder engagement to develop and execute strategies that elevate and support individuals and families in the Brevard County community. Collaborations include Volunteer Income Tax Assistance (VITA), Mission United, Mayor’s Fitness Challenge, Financial Literacy and additional groups as determined.</li><li>In partnership with the UWB Community Impact Director, develop and implement capacity-building initiatives for UWB partner agencies and community network partners. Areas of responsibility include identification of needs, development, and delivery of educational and skill-building offerings, and one-to-one or small group support.</li><li>Support Resource Development to promote results and increase donor interest in United Way work, volunteer opportunities, and engagement.</li><li>Participate in corporate campaign events to educate donors on community needs and what UWB is doing to address those needs.</li></ul>Additional Position Responsibilities<ul><li>Assist the UWB Community Impact Director with data analysis, collection, and reporting.</li><li>Represent UWB in community forums and groups, educating stakeholders about the vision and mission of UWB and connecting positive community impact of UWB and partner agencies to identified human services priorities.</li><li>Support and communicate UWB’s commitment to diversity, equity, and inclusion by engaging diverse populations in collaborations, programming, and support.</li><li>In partnership with UWB leadership and staff, participate in grant proposal preparation and/or management as assigned.</li><li>Supports the Community Impact/allocation process, including staffing panels and assisting with agency training and material preparation.</li><li>Additional responsibilities as determined by UWB Community Impact Director in support of UWB’s mission.</li></ul>Position QualificationsBachelor's degree and a minimum of three years related experience required, with an emphasis in education, nonprofit or public administration, public health, social work, or social sciences field preferred. Candidates with a combination of educational background and extensive work experience in health and human services or a related field will be considered.Position Requirements<ul><li>Excellent organization and time management skills and the ability to coordinate, delegate and supervise.</li><li>Self-starter that has the ability to work independently as well as part of a team.</li><li>Comfortable using technology and has experience with Microsoft Office products including Excel, has prior experience using computers daily, and prior experience using databases/CRMs and reporting/dashboard modules</li><li>Expertise in developing and delivering presentations and workshops to diverse audiences and through various platforms (in-person, online, hybrid). Ability to identify and collaborate with community partners.</li><li>Demonstrated leadership in programmatic strategic planning, development and implementation.</li><li>Current Florida driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.</li><li>Ability to work a flexible schedule during certain parts of the year that will require occasional night and weekend work.</li></ul>Physical RequirementsEnvironment, Physical Activity, and Mental DemandsThe environment for this position is an open office that is clean and comfortable and includes driving a vehicle approximately 25% of the time. The position is in a non-confined office-type setting in which he/she is free to move about at will and may include some minor annoyances such as noise, odors, drafts, etc.The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.The incumbent for this position may operate any or all of the following: telephone, cellular telephone, beeper, copy, fax machines, calculator, typewriter, personal computer, related printers and related office equipment.The incumbent in this position must be able to read and interpret documents or instruments; possess strong telephone skills; perform highly detailed work; assist or guide problem solving; perform mathematical functions; prepare written communication; perform specialized analytical reasoning; withstand stress; and handle multiple, concurrent tasks and constant interruptions. Will be required to develop skills in the operation of the ANDAR database software.UNITED WAY CORE COMPETENCIES FOR ALL STAFFMission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.ABOUT BREVARD COUNTY FLORIDABrevard County, Florida, also known as Florida’s Space Coast, is a groundbreaking region along the east coast of the Sunshine State. Home to the world-famous launch pads of Kennedy Space Center and Cape Canaveral Space Force Station, Brevard County’s rich history is built upon generations of high-tech talent, yet boasts a small-town community feel where members can truly make a difference. With an abundance of amenities for the right work-life balance, Florida’s Space Coast offers a unique lifestyle with tropical weather, cultural activities, educational opportunities, year-round outdoor recreation, and a family-friendly atmosphere. Even the world's most significant vacation playground is just a short ride, which means you can get annual passes for endless access to the thrills and off-season crowds at Orlando theme parks and attractions, all while enjoying the relaxed oceanside community that has sent man to the moon and continues to launch advances for humankind. You can learn more about the endless lifestyle options found here, at <a href="http://www.LiveBigSpaceCoast.com" target="_blank">www.LiveBigSpaceCoast.com</a>.Job Type: Full-timePay: $48,000.00 - $55,000.00 per year &nbsp;

United Way of Brevard County, Florida

United Way of Brevard 

Community Impact Manager

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Recovery Peer Specialist has a vital role in 988, to provide support for people experiencing suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating seeking professional help to address suicidal intensity, mental health or substance use conditions. The Peer Specialist will support callers on their mental health recovery journey, providing timely access to mental well-being support and caring contacts.The Peer Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts.&nbsp; This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Complete required training.</li><li>Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Be fully prepared to begin answering phone lines promptly per assigned work schedule. Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of the 988 LIFE LINE Program by completing all other tasks as assigned.</li><li>Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 988 training standards.&nbsp;</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Develop and implement crisis related safety plans.</li><li>If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help the inquirer make an informed decision.</li><li>In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes.</li></ul>Experience/Position Requirements:<ul><li>Lived experience with mental health crisis, hopelessness, or suicidal intensity&nbsp;</li><li>State of Florida Certified Recovery Peer Specialist or eligible to pursue certification</li><li>High school diploma/GED, with a minimum one year experience in the human services, social work, or customer services field required</li><li>Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable.&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;</li><li>Must pass pre-employment drug screening.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills</li><li>Ability to conduct approved suicide assessment</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 LIFE LINE is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of 988 LIFE LINEs clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 LIFE LINE is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

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