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United Way of Johnson County is looking for an entry-level social work or human services candidate for the Helpline Associate position. The Helpline Associate will join an existing team of five staff. This individual provides quality health and human services information to over 1500 callers who are in need with the intent to link those persons to appropriate resources for assistance to assume the daily responsibilities of the Helpline program, The Helpline Associate will report to the Executive Director and work closely with other staff on several other United Way of Johnson County programs, including Operation Bundle Up (winter coat collection and distribution), Christmas Angels, and the No Place to Call Home program (homeless prevention and intervention).Sampling of Job Duties:- Provide information and referrals about health and human services to individuals and organizations via telephone, email, and walk-in contact, when required-Assess client needs, identify appropriate resources, provide all necessary information, and identify alternatives resources for clients, as appropriate.Maintain accurate client data records by collecting all appropriate demographics.-Advocate on behalf of clients who are in a crisis while working with community partners to provide comprehensive information on services, for example assisting homeless individuals to available shelters.Assist with safety planning if clients are in an unsafe environment-Assist No Place to Call Home Program-Assist the staff with Operation Bundle Up, including managing the planning committee, working with collection locations, recruiting volunteers for the program, and event set up and implementation-Be responsible for the Helpline brochure including the following: maintaining and updating the current information on a bi-yearly basis or as significant program changes occur in the community; responsible for design, writing and production; ensure adequate supply is maintained for all times of the year; distribution to designated locations on a bi-yearly schedule; track distribution including numbers distributed and locations; and recruit volunteers to assist with production and distribution of the brochures.-Stay current and knowledgeable about community resources and available programs through networking with social service providers, governmental agencies, township trustees, health-care providers, educational services and faith-based organizations.-Be responsible for submitting grants and requested information to current funders.-Assist other staff with the Christmas assistance program, including phone support for applicants and donors and data entry of applications-Assist with other functions of United Way of Johnson County, including but not limited to, Fast Track, Day of Caring, Annual Celebration and Kick Off

United Way of Johnson County

Helpline Associate

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United Way of El Paso County is committed to improving the lives and futures of all people 
in the community. We bring together expertise, funding and volunteer support to positively 
impact education, health, basic needs, and financial stability. In partnership with others, we 
work to eliminate inequities experienced by diverse populations so that all people have a 
safe, healthy home environment, achieve their educational potential, and increase their 
financial stability. We commit to building bridges across cultural, racial, religious, and 
economic boundaries. 

Position: 

Reports To: 

Purpose: 

OUTREACH AND COMMUNICATIONS COORDINATOR 
 
Senior Director of Community Resiliency 
 
The Outreach Coordinator contributes to the achievement of United 
Way’s mission and vision through development and implementation 
of marketing strategies and outreach services for the El Paso 
United Family Resiliency Center, which assists with the needs of 
victims and families affected by the El Paso Walmart mass violence 
incident. 


 
MAJOR DUTIES &amp; RESPONSIBILITIES: 

 
Marketing and Communication 

The Outreach Coordinator supports the Family Resiliency Center by developing and 
fulfilling the duties of a comprehensive event and outreach marketing plan. 

ï· Works with the center’s Director to coordinate educational and resource events, 
activities and workshops. 

ï· Develop collaborative relationships with a wide variety of El Paso area 
neighborhood organizations, schools, city and county agencies, as well as faith-
based organizations and other partners. 

ï· Plan and implement promotional strategies for all programming to broaden program 
participation and deepen general public awareness of Center through multiple 
channels including print, digital, and broadcast, public presentations and grassroots 
communication. 

ï· Establish relationships with service agencies for optimal understanding as to what 
is provided, to whom and for what purpose. 

ï· Collect information regarding available resources including financial, goods and 
services to maintain and distribute resource listings. 

ï· Creates content to promote El Paso United services to include design and 
copywriting. 

ï· Create dynamic written, graphic, and video content 

ï· Analyzing, manage, and alter schedules where necessary to optimize visits and to 
target audiences in a timely manner. 

ï· Manage and optimize El Paso United social media channels, including Facebook, 
Twitter, Instagram, TikTok and other relevant platforms 

ï· Coordinate ad campaigns with social media strategy. 
 


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ï· Coordinate media relations and maintain strong relationships with external 
public relations and communication partners and broadcast and print media 
outlets. 

ï· As needed, serve as center’s photographer 

ï· Support website maintenance. 

ï· Assist and/or write scripts for media interviews and special events. 


Stay current on marketing, social, economic and political trends that may have an effect on 
Center and United Way of El Paso County and make recommendations to enhance our 
image based on those trends. 

 
Special Events 

Be part of the support team during special event(s). 
 
 
CROSS FUNCTIONAL RESPONSIBILITIES: 
 
Community Engagement 

ï· Work effectively with other teams at United Way to provide appropriate support and 
value to partners. Leverage relationships to create additional opportunities with other 
organizations and individuals. 

ï· Participate in recurring program and strategic meetings to assist in shaping the vision 
of UWEPC Community Impact products and partnerships in relation to El Paso United. 

ï· Foster creative thinking and facilitate future partnerships within corporate accounts. 

ï· Attend key community events and activities as a way to promote United Way of El 
Paso County’s mission, vision and core values becoming a defined community 
ambassador for United Way. 

ï· Cultivate community support for United Way by maintaining contacts with local 
organizations, businesses and individuals. 


SKILLS AND COMPENTENCIES: 

Interpersonal Skills 

ï· Experience working in collaborative environments and cross functionally to achieve 
goals. 

ï· Strong project management, process improvement, or other applicable experience. 

ï· Strong analytical skills using data to support decisions. 

ï· Problem-solver and self-starter who initiates solutions; collaborates and negotiates 
effectively with team members, partners, and stakeholders. Strong ability to distill and 
communicate complex issues and concepts to others. 

ï· Strong communicator focused on building relationships and leveraging partnerships to 
advance priorities and initiatives. 

ï· Personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, 
and sense of humor. 


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Computer Skills 

Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel), 
Intermediate knowledge of social media and website management platforms i.e. Facebook, 
Twitter, Snapchat, Instagram, Wix; Intermediate knowledge of virtual meeting platforms i.e. 
Zoom, Facebook Live, Microsoft Teams; workflow; intermediate knowledge of design 
software like Canva and MS Publisher. 

 
Key Competencies 

ï· Cultivates 

o Equity Mindset 

o Network Mindset 

o Learning Mindset 

ï· Think Strategically 
Applies appropriate strategic logic to decisions and initiatives. Identifies efforts that 
will have the greatest strategic impact. 

ï· Promote Collaboration 
Fosters a sense of teamwork, leverages differences, and facilitates the effective 
interaction and contribution of others to achieve goals. 

ï· Engage and Inspire 
Articulates and inspires commitment to a plan of action aligned with organizational 
mission and goals. 

ï· Inspire Trust 
Gains the confidence and trust of others through principled leadership and sound 
business ethics. 

ï· Innovate 
Champions new ideas and initiatives and creates an environment that supports 
innovation. 

ï· Focus on Community 
Ensures the delivery of exceptional service and value to the communities we serve. 

Core Competencies for all UWEPC Staff 

ï· Mission Focused: Catalyze others’ commitment to the mission to create real social 
change that leads to better lives and healthier communities. This drives their 
performance and professional motivations. 

ï· Relationship-Oriented: Understands that people come before processes and is 
astute in cultivating and managing relationships toward a common goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the 
community and can mobilize resources (financial and human) through meaningful 
engagement 

ï· Results Driven: Dedicated to shared and measurable goals for the common good: 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact 

ï· Brand Steward: Steward of the brand and understands his/her role in growing and 
protecting the reputation and results of the greater network. 


4 


 
Diversity, Equity, and Inclusion (DEI) 

ï· Behaviors reflect a belief that individuals from diverse backgrounds lead to a more 
successful organization. 

ï· Educates oneself about DEI issues within the organization and community. 

ï· Demonstrates a willingness to become aware of and address one’s own implicit 
biases. 

ï· Deliberately works to include individuals from underrepresented backgrounds in 
efforts both internally and externally as appropriate. 

ï· Identifies and integrates the tools and resources needed to create more equitable 
environments. 

 
Skills and Demonstrated Abilities 

ï· Strong leadership, verbal and written communication skills; and strong 
presentation and interpersonal skills. 

ï· Must possess the ability to effectively and efficiently work on multiple projects. 

ï· Excellent Word, Excel and PowerPoint skills. 

ï· Superb researcher 

ï· Excellent writer and editor 

ï· Strong knowledge of social media platforms i.e. Facebook, Twitter, Snapchat, 
Instagram. 

ï· Must have experience with capturing and editing photos, video, and audio. 
 
 
QUALIFICATIONS—KNOWLEDGE, EDUCATION AND EXPERIENCE 
Bachelor’s Degree in Marketing, Communications, Journalism or related field. 
 
At least two years of relevant work experience is preferred. Staff person must possess the 
ability to effectively and efficiently work on multiple marketing communications projects. 
 
Experience in copywriting; event coordination; and media relations required. 
 
Must have experience in Adobe Cloud (Illustrator, Photoshop, InDesign) as well as 
capturing and editing photos and video. 
 
Must be able to pass a background check. 
 
Knowledge of the non-profit sector is a plus as well as some experience in public health 
campaigns, and or/mental health information. 
 
Bilingual in English and Spanish preferred. 
 
Must be able to work a flexible schedule with the possibility of early morning, evening, and 
weekend work. 
 
Valid driver’s license, insurance and vehicle required. 


5 


The physical demands described here are representative of those that must be met by an 
employee. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. While performing the duties of this job the 
employee is regularly required to sit, talk, and/or hear. Continual use of the hands with 
wrist and finger movement using a keyboard is required. Specific vision abilities required 
by this job include long hours viewing a computer monitor screen and occasionally lifting 
up to 25 pounds. 
 
The employee may occasionally travel using personal vehicle and/or work outside normal 
office environment. 
 
Must possess a valid driver’s license, current auto insurance, and daily access to reliable 
vehicle. 
 
The above statements are intended to describe the general nature and level of work being 
performed by the individual in this position. They are not intended to be an exhaustive list 
of all duties, responsibilities, and skills required of the position. Duties, responsibilities and 
activities may change at any time with or without notice. 
 

Job Classification Salary Range $35,000 - $37,500 
Full Time, Non-Exempt 


The United Way of El Paso County is an equal opportunity employer. We champion 
diversity, equity, and inclusion. We take action to ensure equal opportunity and all 
candidates are considered without regard to race, color, religion, national origin, age, sex, 
sexual orientation, gender identity, marital status, ancestry, physical or mental disability, 
veteran status, or any other legally protected status.


6

United Way of El Paso County

Outreach and Communications Coordinator

ORANGE COUNTY UNITED WAY 

 JOB ANNOUNCEMENT 
 

Job Title: OC Free Tax Prep: Site Coordinator, VITA 
(Volunteer Income Tax Assistance Program) 

Reporting To: Senior Program Manager, 
United for Financial Security 

Department: Community Impact 
Position: Part-time/Temporary 
December 2024 to April 2025 


Summary 
United Way’s OC Free Tax Prep (OCFTP) educates the community about the Earned Income Tax Credits and offers free 
tax preparation services to low- and moderate-income taxpayers throughout Orange County by participating in the 
Internal Revenue Service (IRS) Volunteer Income Tax Assistance (VITA) Program and by encouraging self-filing online 
through MyFreeTaxes.com. The Campaign is a partnership with the IRS, Franchise Tax Board, and over 30 local 
organizations. OCFTP is part of Orange County United Way’s Income strategies, which assist residents to become 
financially independent by focusing on education and services that build financial stability. 


Purpose of Position 
Manages free tax preparation sites and events hosted by Orange County United Way within Orange County (locations 
to be determined based on availability). 

 
Key Duties and Responsibilities 
 • Performs all responsibilities that will ensure the safe and efficient operation of the VITA sites, including 

maintaining privacy and confidentiality of taxpayer information 
 • Coordinates with Senior Program Manager on all aspects of site management, IRS and program 

requirements, and e-file administration 
 • Assists with outreach to Orange County residents, students and workers, increasing awareness about the 

program 
 • Manages VITA site operations during the tax season and ensure sites are open as scheduled and adequately 

staffed to meet the demand of appointments 
 • Ensures that all volunteers working at the site have completed the required certification and recognize and 

appreciate volunteers 
 • Ensures that all volunteers working at the site have the proper tools and information to accurately 

file tax returns 
 • E-Filing/Transmission and Quality Review: 

o Acts as the e-file administrator (ERO) 
o Reviews tax returns to be e-filed to ensure quality and completeness 
o E-files returns within 48 hours of preparation 
o Maintains files for accepted returns and paper returns 
o Reviews rejects and informs tax filer within 24 hours. Take necessary action to fix the problem and 

resubmit the tax return 
 • Attends relevant IRS and United Way meetings as directed 
 • Assists at United Way free tax preparation events 
 • Completes additional related tasks when requested 
 • Represents the work of United Way professionally and responsibly


 
Qualifications 

The ideal Site Coordinator will have the following education and skill requirements: 

 • Prior VITA experience required – familiar with TaxSlayer Software 

 • CPA, CPA Candidate, CTEC or EA preferred 

 • Associate or Bachelor degree in accounting, tax, or related-field preferred 
 • Required to pass (at minimum) the online IRS certifications in Basic, Advanced, and Health Savings 

Account once hired and prior to teaching 

 • Experience in Customer Service and Problem-Solving Skills 

 • Must be available to work flexible hours, evenings and Saturdays 

 • Ability to manage and coordinate an all-volunteer staff 

 • Ability to work independently in a fast-paced setting 

 • Ability to work under pressure 

 • Demonstrates proficiency in analytical skills 

 • Ability to work with Microsoft Excel 
 
Training 
Classroom training or self-study through IRS Link and Learn and a passing score of 80% or more on the tax 
law and standards of conduct exams at the Advance level. A special IRS Site Coordinator training is also 
required. This course covers all the quality site requirements and other administrative items necessary to 
effectively operate a VITA site. 
 

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions. 


While performing the duties of this Job, the employee is frequently required to be able to remain in a 
stationary position 75% of the time. The person in this position needs to occasionally move about inside the 
office to access file cabinets, records, and office machinery. Constantly operates a computer and other 
office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally 
ascends/descends stairs, and constantly positions self to maintain computers in the office, including under 
the desks. The person in this position frequently communicates with coworkers and customers who have 
inquiries about our business operations and the community we service; therefore, the person must be able 
to exchange accurate information. The employee must occasionally lift and/or move up to 10 pounds. 
 

Schedule 
Must be available to work flexible hours, evenings and Saturdays, every week throughout tax season. 
Meetings, trainings, and gatherings prior to tax season will be required, and most likely occur during the 
workday. 
 
Non-Exempt Temporary 
Pay for this position is $30/hr. Average hours are 8 to 20 hours a week, depending on determined schedule. 
 
Send Resumes To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 


<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Site Coordinator, VITA (Volunteer Income Tax Assistance Program)

<h2>Position Summary&nbsp;</h2>The Philanthropy Manager will lead efforts to cultivate, manage and grow the organization’s donor base. Directly contribute to major gifts and philanthropic fund development for United Way of Palm Beach County through major gift solicitation, high donor matching grants, and maintain long-term financial support. The role will collaborate with senior leadership and other teams to execute campaigns, develop philanthropic partnerships, and manage donor relationships.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:Fundraising Strategy &amp; Planning:<ul><li>Develop and implement a comprehensive fundraising strategy to achieve annual and long-term goals.</li><li>Identify new opportunities for fundraising through events, campaigns, grants, and partnerships.</li><li>Monitor and evaluate fundraising campaigns to optimize strategies and improve results.&nbsp;</li><li>Responsible for research regarding current and prospective donors and developing a strategic prospect plan.&nbsp;</li><li>Prepare Tocqueville reports and lead KPI tracking and projections. Provide reports to Director of philanthropy and &nbsp;SVP of Philanthropy and Pledge Processing&nbsp;and collaborate with Resource Development, Finance, IT, and Operations teams to ensure data integrity.&nbsp;</li></ul>Donor Engagement &amp; Stewardship:<ul><li>Build and maintain relationships with existing and potential donors, including individuals, corporations, and foundations.&nbsp;</li><li>Solicit donations and cultivate relationships with donors to develop, secure, upgrade, and maintain gift income sources.&nbsp;</li><li>Develop and execute donor engagement and stewardship plans to ensure consistent and effective communication.</li><li>Oversee donor recognition programs, ensuring that contributions are acknowledged appropriately.</li></ul>Campaign &amp; Event Management:<ul><li>Plan and execute fundraising campaigns, events, and initiatives to engage donors and stakeholders.</li><li>Coordinate with marketing and communications teams to create materials that promote giving opportunities.</li><li>Track and analyze campaign performance, ensuring targets are met and opportunities for improvement are identified.&nbsp;</li><li>Create content for Tocqueville Society newsletters and community donors. Deliver timely and mission driven outreach communications to Major Gift donors and prospects (letters, cards, emails, presentations, media, etc.)</li><li>Create and deliver presentation materials for Major Gift donor and prospect meetings.</li></ul>Team Collaboration &amp; Leadership:<ul><li>Work closely with senior management and board members to align fundraising activities with organizational priorities.</li><li>Collaborate with other departments, including marketing, communications, and program teams, to ensure a coordinated approach.</li><li>Lead and mentor any support staff, interns, or volunteers involved in fundraising and donor management.&nbsp;</li><li>Leverage analytical skills to improve efficiencies and develop donor cultivation strategies, leadership step-up with measurable outcomes</li><li>Manage Tocqueville Society/Major gift events, tracking and reporting,&nbsp;including planning, communicating, operating, and financial reporting and vendor payments.&nbsp;</li><li>Identify and secure UWPBC step-up from Leadership to Tocqueville-level giving efforts.&nbsp;</li><li>Collaborate cross-functionally within UWPBC to support team, volunteers, cabinets, societies, and impact groups&nbsp;</li></ul>Database Management &amp; Reporting:<ul><li>Proactively update and maintain accurate records of donor information and Major Gift reporting&nbsp;using CRM systems.</li><li>Prepare and present regular reports on fundraising progress, achievements, and areas for improvement.</li><li>Ensure compliance with legal and ethical standards related to fundraising and donations.</li></ul>Other:<ul><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Bachelor’s degree in nonprofit management, marketing, communications, business, or a related field preferred or equivalent related business experience.</li><li>3-5 years of experience in philanthropy, fundraising, or a related role within a nonprofit or similar organization.</li><li>Proven track record of successful fundraising campaigns and donor engagement.</li><li>Excellent interpersonal, communication, and relationship-building skills.</li><li>Strong organizational and project management abilities, with attention to detail.</li><li>Proficiency in CRM systems, donor databases, and MS Office applications.</li><li>Knowledge of fundraising regulations, ethical standards, and best practices.</li><li>Able to work well in a team environment, handle multiple assignments and meet deadlines&nbsp;</li><li>Strong organizational, time management, interpersonal and communication skills&nbsp;</li><li>Must be flexible to change, able to work independently and have strong problem-solving skills&nbsp;</li><li>Must provide excellent customer service to donors and prospects.</li></ul>

United Way of Palm Beach County

Philanthropy Manager

This is a temporary, full-time position with no benefits. This position is expected to end May 2025 and is subject to grant funding availability.&nbsp;PLEASE INCLUDE RESUME.Position Summary&nbsp;The VITA Coordinator supports the Community Foundation and United Way of Volusia-Flagler Counties’ (CF UWVFC) Volunteer Income Tax Assistance (VITA) Program. United Way professionals should exhibit core competencies: mission-focused, relationship-oriented, collaborator, results-driven and brand-steward.Duties and Responsibilities&nbsp;Business Acumen &amp; Strategic Direction<ul><li>Support of the Volunteer Income Tax Assistance Program to include tracking volunteer training certifications and other documentation, assisting with setting up and maintaining the appointment scheduler, tracking VITA inventory, collecting volunteer hours, and other support program functions.&nbsp;</li></ul>Outward Turning<ul><li>Maintain strong relationships with VITA volunteers to include Site Coordinators.</li><li>Distribute supplies and other items to VITA sites (Volusia and Flagler Counties) throughout tax season.</li></ul>Talent Management &amp; People Development<ul><li>Receive and provide feedback in a constructive way.</li></ul>Operational Planning &amp; Execution<ul><li>Support events as needed to include VITA Appreciation Tour and End of Season Volunteer Celebration.</li><li>Other duties as assigned.</li></ul>Qualifications&nbsp;<ul><li>High school diploma and two years of relevant work experience.</li><li>Strong interpersonal skills with the ability to communicate with volunteers and staff.</li><li>Professional integrity to deal ethically with confidential information.</li><li>Ability to work under minimal supervision.&nbsp;</li><li>Computer skills (minimum of Microsoft software programs including Excel) and attention to detail.</li><li>Possess a valid driver’s license and have use of insured motor vehicle.</li></ul>Working Conditions &amp; Physical Requirements&nbsp;Work is carried out in a controlled, agreeable environment as generally represented by normal office conditions.&nbsp; Employees may be required to assist with or attend various offsite events related to programs or fund raising that are scheduled evenings and/or weekends.&nbsp; These events may&nbsp;require several hours on your feet and assisting with heavy lifting and carrying.Direct Reports-&nbsp;NoneSalary Range-&nbsp;$19.50 Hourly&nbsp;United Way of Volusia-Flagler Counties is an Equal Opportunity Employer. It is the organization’s policy to abide by all laws pertaining to fair employment practices and to not discriminate against any employee or applicant for employment because of age, race, color, religion, gender identification, sexual orientation, national origin, handicap or disability, or marital or veteran status.&nbsp;Date last reviewed/revised: October 23, 2024

Community Foundation & United Way of Volusia-Flagler Counties

United Way of Volusia-Flagler Counties ES

United Way of Volusia-Flagler Counties, Inc.

VITA Coordinator

JOB DESCRIPTION:This is a full-time, grant-funded, non-exempt, administrative program support position for an organized, detail oriented, motivated, professional individual who can handle the requirements of multiple grants and budgets. This position will report to an Associate Vice President and will provide administrative program support for director (s) working in the Community Impact areas.Wage: $20/hr.United Way offers competitive wages and a generous benefits packet with employer contributions for full time employees including medical, dental, 401K, HRA, PTO, 12 paid holidays, and opportunities for educational and professional development. &nbsp;For more information about our organization, see <a href="http://www.unitedwaytucson.org" target="_blank">www.unitedwaytucson.org</a>. RESPONSIBILITIES:General Office Support: •&nbsp;&nbsp;&nbsp;&nbsp;Develops, submits for approval, and processes purchase orders for multiple grants. •&nbsp;&nbsp;&nbsp;&nbsp;Processes invoices from multiple sources including vendors and subgrantees, checks them for accuracy, and submits them for appropriate approvals. •&nbsp;&nbsp;&nbsp;&nbsp;Tracks program data for multiple grants using Excel spreadsheets and data systems, when appropriate. •&nbsp;&nbsp;&nbsp;&nbsp;Takes accurate notes at meetings and prepares notes for distribution. •&nbsp;&nbsp;&nbsp;&nbsp;Provides support for meetings, workshops, and events, including scheduling, printing out agendas, sign-in sheets, and other materials, sending out meeting reminders, and performs other tasks necessary to make these events successful. •&nbsp;&nbsp;&nbsp;&nbsp;Organizes all logistics for professional development opportunities for multiple programs including securing venues, creating registration pages on Constant Contact or Eventbrite, tracking registration, printing out sign-in sheets, and making copies of handouts. •&nbsp;&nbsp;&nbsp;&nbsp;Performs data entry and tracks data for multiple grants. Compiles data and reports submitted by sub-grantees to help produce reports for funders. Verifies accuracy of data entry and corrects as necessary. •&nbsp;&nbsp;&nbsp;&nbsp;Updates weekly lists, calendar schedules, classes and events and ensures updated documents are posted on appropriate listservs, websites, e-newsletters, social media, and blogs. •&nbsp;&nbsp;&nbsp;&nbsp;Orders supplies, equipment, materials, and food for meetings, grant activities, and events. •&nbsp;&nbsp;&nbsp;&nbsp;Creates, modifies, and maintains letters, memos, and reports using word processing, databases, spreadsheets and other software packages. •&nbsp;&nbsp;&nbsp;&nbsp;Distributes related programmatic materials to community agencies and individuals as directed. •&nbsp;&nbsp;&nbsp;&nbsp;Prepares, compiles and sorts documents for data entry. •&nbsp;&nbsp;&nbsp;&nbsp;Performs other duties as assigned.Administration and Marketing •&nbsp;&nbsp;&nbsp;&nbsp;Participates in United Way sponsored activities to promote United Way and to secure resources (e.g., Days of Caring, Business Breakfast, First Focus on Kids meetings, professional development events, and other events). •&nbsp;&nbsp;&nbsp;&nbsp;Provides administrative support to various directors and managers as assigned and requested. •&nbsp;&nbsp;&nbsp;&nbsp;Supports Resource Development activities and special events as part of the yearly Campaign.Coordination/Customer Service •&nbsp;&nbsp;&nbsp;&nbsp;Provides excellent customer service as a component of all job duties. •&nbsp;&nbsp;&nbsp;&nbsp;Establishes and maintains effective working relationships with United Way staff at all levels, volunteers from diverse backgrounds, donors, community partners, independent contractors, and others. •&nbsp;&nbsp;&nbsp;&nbsp;Provides front desk coverage when necessary and as assigned.Qualifications, Skills and Abilities: •&nbsp;&nbsp;&nbsp;&nbsp;Associate degree in business, office administration or related field and 3-4 years of administrative or program support experience preferred. An equivalent combination of education/experience will be considered. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and verbal communication skills, including clear, concise, and grammatically accurate writing skills. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated customer service, problem solving, time management, and organizational skills. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated proficiency with MS Office Suite, including Internet browsers, e-mail, word processing, spreadsheets, database, presentation, and graphics software.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Ability to establish and maintain effective working relationships with all levels of United Way staff as well as diverse volunteers, donors, community partners, vendors and other constituents. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to tactfully handle stressful situations, maintain composure, negotiate and resolve conflicts, maintain confidentiality and respect, and observe organizational protocol. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work non-traditional hours when needed. •&nbsp;&nbsp;&nbsp;&nbsp;Ability and willingness to take direction from multiple people and observe organizational policies and procedures.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Ability to prioritize tasks based on various criteria. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to travel to work in a variety of locations throughout the metropolitan Tucson area and Pima County whenever required. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to lift 25 lbs. when required.POLICY STATEMENTThe United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity, and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status.&nbsp; &nbsp;

United Way of Tucson and Southern Arizona

Program Coordinator

United Way of Northeast FloridaPosition Description<h2>Position Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operations Supervisor, Crisis &amp; 988&nbsp;</h2>Department:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Crisis &amp; 988Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Crisis &amp; 988 DirectorReviewed:&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; August 2024 &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;FLSA Status: Exempt&nbsp;Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.<h2>Our Values:</h2><ul><li>Teamwork - We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused - We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Crisis &amp; 988 Operations Supervisor performs a variety of technical and professional work associated with handling calls, chats and texts. The operations supervisor provides oversight and stabilization to daily operations, while also creating the infrastructure needed to support innovative products and new business lines. This position will maintain schedules of operations including ensuring that there is adequate coverage for 24/7/365 operations. This position works collaboratively with leadership in reviewing policy, procedures, training, and business practices to ensure compliance with funder contractual obligations and accreditation standards. This position is responsible for supervising Crisis &amp; 988 Specialists and providing ongoing quality assurance to staff. This position will be instrumental in assisting the Crisis &amp; 988 Director with maintaining partnerships with community mental health providers and creating a robust system of response to calls coming through 988.This position will handle incoming phone contacts as needed on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. They are also responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Operations Supervisor should have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met, and the ability to train crisis/988 call center specialists to provide high quality support to callers. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.As we continue to grow and meet the rising demand for same-day mental health crisis support in our community, we are adding a second Operations Supervisor Position to our 988 Team, who, along with our director and operations supervisor, will co-lead the day-to-day operations of our Crisis and 988 Team.&nbsp; As we expand our impact by adding the mediums of chat and text, this position will have a key role in the development of new workflows and continuous quality improvement initiatives.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Supervise Crisis &amp; 988 Specialists&nbsp;and conduct quality assurance monitoring of staff to ensure call quality metric goals are met and provide coaching and develop improvement plans as needed.</li><li>Review call recordings and documentation in collaboration with the 988 Team Lead(s) and assist in providing coaching and training to existing staff according to identified training needs.</li><li>Conduct program evaluations, identify needed process improvements, address problems, collect data, establish facts and draw valid conclusions and present thought-out plans or solutions.</li><li>Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Ensure Crisis/988 Specialists are accurately documenting telephone interventions transacted during the work shift.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards.&nbsp;</li><li>Provide on-site, remote, and after-hours supervision to the 988 program, including consultations, debriefing, arranging coverage, and other duties as needed.</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Maintain the 24/7 Team Lead and Call Specialist schedule, schedule/facilitate breaks to reduce the impact on call metrics.</li><li>Collaborate with team lead on training logistics, including coordinating remote training, module assessments, role plays, shadowing, and other training activities.</li><li>As needed, answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Ensure all established 988 policies and procedures are adhered to by call center staff.</li><li>Attend/lead staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Onboard and train newly hired Crisis/988 Specialists</li><li>Ensure all staff participate in training and maintain certifications as required by accreditation and needed for successful performance of duties.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Provide support with contracts, special programs and/or services to include preparation of reports for and various other funders in support of agreement requirements.</li><li>Assist with budget planning, monitoring, and prepare monthly/quarterly billing for services rendered.</li><li>Acknowledge new posts from Specialists, Crisis &amp; 988 Director, or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Develop and implement crisis related safety plans for all callers, and document in service delivery platform.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:<ul><li>Bachelor’s degree in social work, sociology or related field preferred.&nbsp;</li><li>Crisis, Screening and Suicide prevention work experience highly desirable.</li><li>Minimum 3 years’ experience in the human services, social work, or customer services field required</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to conduct approved suicide assessment.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change, regular schedule for this position will be 8:30am to 5:00pm Tuesday, Wednesday, and Thursday and alternating oversight of operations every other Friday Saturday, Sunday and Monday which will total 40 hours per week.</li></ul>Compensation and Benefits:<ol><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ol>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Crisis & 988 Operations Supervisor

Job Announcement –&nbsp;Tax Site ManagerUnited Way United Way of King County is committed to working for a racially just community where all people have homes, students graduate, and families are financially stable. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.&nbsp;Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. &nbsp;&nbsp;Job Summary:United Way of King County’s Free Tax Preparation Campaign is committed to helping low- to moderate-income families connect with life changing anti-poverty programs. The campaign served more than twelve thousand clients and impacted more than 23,000 community members during the 2023-24 tax season, bringing more than $15 million into the community. United Way plans to exceed these accomplishments during the upcoming 2024-25 tax season and is hiring up to 25 Tax Site Managers to achieve this goal.&nbsp;As a Tax Site Manager for the Free Tax Preparation Campaign, you will oversee the daily operations of one or more in-person tax site(s) at least two shifts each week. You will provide coordination, organization, and supervision for tax preparation, including overseeing team assignments, providing guidance and mentorship during designated shifts, answering tax preparation questions, supporting volunteers, troubleshooting issues, and elevating challenges. We are seeking individuals with strong customer service experience, especially with low-income clients. Preference for applicants with a high degree of flexibility and adaptability, strong attention to detail, and the capability to manage the volunteers in dynamic environments.&nbsp;This position is a temporary, time-limited role, lasting from November 16, 2024, until April 30, 2025. Selected candidates will be required to:&nbsp;<ul><li>Attend a two-day weekend Tax Site Manager training workshop November 16th-17th.&nbsp;</li><li>Support at least two weekends of the five volunteer training weekends offered at North Seattle College during the following weekends in December and January (Approx. 10&nbsp;hours/day, 8 AM - 6 PM each day):&nbsp;December 7-8 &amp; 14-15 and January 4-5, 11-12, &amp; 18-19.</li><li>Commit to at least two weekly shifts managing one or more in-person tax site(s) in King County between January 21st – April 30th.&nbsp;</li><li>Daytime, evening, and weekend shifts available. Weekday shifts are typically 5-6 hours and weekend shifts are typically 6-8 hours.&nbsp;</li><li>Please see below for tax site locations and available shifts. Shift selection is ongoing and will take place as successful applicants are identified, so please apply early to maximize chances of getting your preferred tax site(s) and shifts:</li></ul>Tax SiteMondayTuesdayWednesdayThursdayFridaySaturdaySundayKent Public Health4:30-9:30 PM &nbsp;4:30-9:30 PM4:30-9:30 PM &nbsp;8 AM-5 PM &nbsp;Multi-Service Center Federal Way &nbsp;5-10 PM5-10 PM5-10 PM &nbsp;8 AM-5 PM &nbsp;Seattle Public Library Downtown Branch10 AM-6 PM12-7 PM12-7 PM12-7 PM &nbsp; &nbsp;10 AM-6 PMSouthcenter Mall &nbsp; &nbsp; &nbsp;10 AM-8 PM10 AM-8 PM10 AM-8 PM10 AM-8 PMTraveling Site&nbsp;(various locations)&nbsp;&nbsp;&nbsp;&nbsp;Varies&nbsp;by week&nbsp;&nbsp;*Please note: Tax sites schedules are still being finalized and days &amp; hours of available shifts may change.&nbsp;Although a commitment of only 2 shifts/week is required, preference will be given to applicants who can manage a high-need tax site during all &nbsp;available shifts each week. Hours per week depend on location, with both full-time and part-time opportunities available:Full-time:<ul><li>Seattle Public Library, Downtown Branch:&nbsp;37 hrs./week onsite, with additional time for administrative tasks (onsite or remote) up to a total of 40 hrs./week.&nbsp;</li></ul><ul><li>Southcenter Mall (Tukwila):&nbsp;40 hrs./week onsite. Overtime (compensated at 1.5 times the hourly wage) for administrative tasks may be required either onsite or remote.</li></ul>Part-time:<ul><li>Kent Public Health:&nbsp;24 hrs./week onsite, with additional time for administrative tasks (onsite or remote) up to a total of 30 hrs./week.&nbsp;</li></ul><ul><li>Multi-Service Center (Federal Way):&nbsp;24 hrs. week onsite, with additional time for administrative tasks (onsite or remote) up to a total of 30 hrs./week.</li></ul>Please specify your preferred tax site(s) and shifts in your cover letter.Compensation:&nbsp;The compensation for this role is $26.36 per hour. This post will remain open until all the positions are filled.In compliance with the City of Seattle’s Paid Sick and Safe Leave Ordinance, you will accrue Sick and Safe Leave for the period of your assignment. After 90 days of employment, these accrued hours can be used for Sick and Safe Leave. You will not be compensated for these accrued hours when your assignment ends.&nbsp;Essential Duties:<ul><li>Oversees preparation of tax returns and confirms all returns are correct.&nbsp;</li><li>Drives team motivation to positively impact weekly goals.</li><li>Provides exceptional support to volunteers, managing and answering questions.</li><li>Provides excellent customer service by resolving issues and making sure clients receive all the services for which they are eligible.</li><li>Transmits tax returns to IRS Service Center and follows up on all rejected returns.</li><li>Participates in tax preparation and quality review training sessions.</li><li>Troubleshoots issues such as case management ticketing problems for clients and volunteers, and escalates unresolved issues as needed to reach an appropriate resolution.&nbsp;</li><li>Submits weekly reports and communicates regularly with Tax Campaign staff during tax season.</li><li>Assists with training and certification of volunteers.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Demonstrated understanding of social justice and racial equity and committed to applying racial and economic justice lenses in both personal and workplace context.</li><li>Lived experience or demonstrated professional skills working in a diverse work environment.</li><li>Demonstrated strong proficiency with technology including coaching others to use technology effectively and troubleshooting technical problems.</li><li>Proven exceptional customer service skills serving diverse communities.</li><li>Demonstrated team management experience, especially if experienced managing volunteers.</li><li>Proven high degree of flexibility and adaptability.</li><li>Proven effective communication skills in-person, by email, and via virtual messaging platforms like MS Teams.</li><li>Proven ability to use tax preparation software or willingness to learn.</li><li>Demonstrated ability to maintain confidentiality with sensitive client information.</li><li>Willingness to receive tax training and be VITA (Volunteer Income Tax Assistance) certified at the advanced level.</li><li>The ability to speak a second language is helpful but not required. Priority languages include Spanish, Vietnamese, Chinese, Russian, Korean, Tagalog, and Amharic.&nbsp;</li></ul>Education and/or Experience:Bachelor’s degree, or equivalent experience, in social work/human services, education, or a related field. &nbsp;Experience working in community nonprofits or the public sector preferred. At least five years’ experience working in social/human services and/or educational roles, with direct and/or lived experience working in/with/from BIPOC communities in the Greater Seattle/King County area preferred.Additional Information:United Way of King County is an exceptional workplace that can provide you with:<ul><li>Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Ongoing collaboration with diverse staff and other constituents</li><li>A desirable culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunities to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Many other benefits that we are happy to discuss with you.</li></ul><h2> &nbsp;</h2><h2>Application Procedures:</h2>Please click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=496320&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to apply online via the following link<a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uwkc.org%2Fabout%2Fcareers%2F&amp;data=05%7C01%7CHumanResources%40uwkc.org%7Cfb7dd7b1db5747c07ba108da351eaa7c%7Cfb1ebf80d86b4955bbd82ad75800dfda%7C0%7C0%7C637880703096012597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=dH%2Be1FWGz6Ht9%2FII5feHNavV%2FQPEkbi1U0LPvx6ah%2BE%3D&amp;reserved=0" target="_blank">.&nbsp;</a>You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application. &nbsp;***Applicants MUST apply at the United Way of King County Career Center to be considered for this position. &nbsp;Click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=496320&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to access the Career Center to apply.*** &nbsp;

United Way of King County

Tax Site Manager

Job Announcement –&nbsp;IT Project ManagerAt United Way of King County, we are working side by side with communities to build an equitable future for everyone. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.&nbsp;Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. &nbsp;&nbsp;Job Summary:The IT Project Manager is responsible for managing the planning and implementation of IT and organization-wide projects, leading improvements and change across business processes, applications, and staff teams. Projects vary in scale, ranging from application selection to complex, large scale, operational changes involving multiple, interconnected applications and processes and several departments. This position contributes to the organizational strategy of strengthening organizational culture by investing in people and systems, improving the employee experience, and developing a culture of trust and accountability.Under minimal supervision, the IT Project Manager uses good judgment, skills and experience to direct projects and ensures they are delivered within scope, budget, and in a timely manner. The Project Manager learns and understands the internal business and applies knowledge of the global business and technology environments to yield the most successful possible outcome for the organization’s project portfolio. This position has the capacity to impact our racial equity work both indirectly through providing tools that lead to better community outcomes and directly through daily interactions with staff, where approaching the work with an eye toward equity leads to better internal outcomes.The IT Project Manager works with the IT Director and Associate Director to partner across departments, negotiate and agree upon the organization’s annual IT project commitments. The IT Project Manager manages the United Way IT Project Portfolio such that it is right sized according to the available resources and shifting priorities of the organization. &nbsp;Compensation:The pay range for this job is $80,750 - $85,000.<ul><li>Medical, dental, vision and life insurance</li><li>32 days of PTO (including holidays)</li><li>403(b) retirement savings plan</li><li>Subsidized Transit Pass (Orca Card)</li></ul> &nbsp;Essential Duties: &nbsp;<ul><li>Manages the United Way IT Project Portfolio by building relationships with internal business leaders and evaluating project resource capacity combined with an understanding of the organization’s strategic direction and business objectives</li><li>Contributes to annual planning, especially as it relates to setting the IT project commitments for the coming year&nbsp;</li><li>Manages the IT project request process including a clear, well-communicated path for staff to request projects and stay informed of their status</li><li>Applies current project management industry best practices in support of quality, consistency, and effectiveness (e.g., PMI, Agile, Waterfall)</li><li>Provides tactical and team leadership throughout project lifecycle</li><li>Strategizes and executes change management&nbsp;</li><li>Analyzes the people, process, and technology aspects of the business; provides option analysis and decision-making frameworks to determine project direction and risk management</li><li>Understands and stays informed of current and future business technologies; does cost/benefit analysis and evaluates solutions for software selection</li><li>Acquires goods (software) and services (vendor) through a fair and thorough bidding process, including racial equity survey and possible RFP; negotiates contracts to United Way’s advantage; onboards and strategically manages vendor to optimize outcome for United Way, focusing on cost, schedule, and project deliverables</li><li>Plans projects, developing all guiding artifacts such as project charter, business requirements, detailed project plan, risk/issues log, and scope of work</li><li>Manages and controls projects by monitoring, tracking progress, and guiding the project through to completion; identifies and captures project specific risks and issues; minimizes impact on project delivery</li><li>Successfully establishes and maintains relationships with project team members, product owner, project sponsor, and all stakeholders, including third parties/vendors, establishing effective communication, including status reporting, risk and issue management, consensus building, and holding individuals accountable</li><li>Creates user acceptance testing plans and manages testing process during project execution, ensuring that all participants’ time is well-used in support of desired results</li><li>With support of the IT Team, facilitates any necessary training curriculum design resulting from application implementation and business process change</li><li>Evaluates and measures project performance in support of United Way’s culture of learning and improvement.; executes project closure, transitioning project to regular business operations</li><li>Performs other duties as assigned</li></ul>Knowledge, Skills, and Abilities:<ul><li>Proven experience in formal project management and change management methodologies (PMI, Agile, Waterfall, etc.) for successful project delivery across the full project lifecycle, including estimating effort and managing scope, requirements, quality, time, risks and communications</li><li>Understands the business benefits of the project and the linkage between project/program goals and organizational strategy and objectives</li><li>Demonstrated ability to perform business systems analysis</li><li>Intermediate knowledge of organization and processes, information systems, and computer software applications</li><li>Demonstrated ability to adapt to constantly changing circumstances and needs.&nbsp;</li><li>Proven collaboration and relationship-building skills, seeking the opinion of others to reach creative solutions.</li><li>Demonstrated ability to collaborate across work teams and to work effectively with a diverse customer base</li><li>Adept in oral and written communication techniques, channels and applications.</li><li>Fluent in decision and concept framing techniques</li><li>Demonstrated ability to perform basic data analysis and reporting&nbsp;</li></ul>Education and/or Experience:Bachelor’s degree, or equivalent, in business administration or data/project management or related field. At least 5 years’ experience working in project management or systems management required. Business analysis background is highly desirable. Project Management Professional (PMP) certification a plus.Additional Information:United Way of King County is an exceptional workplace that can provide you with:<ul><li>Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Ongoing collaboration with diverse staff and other constituents</li><li>A desirable culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunities to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Many other benefits that we are happy to discuss with you.</li></ul><h2>Application Procedures:</h2>Please click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=498317&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to apply online via the following link<a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uwkc.org%2Fabout%2Fcareers%2F&amp;data=05%7C01%7CHumanResources%40uwkc.org%7Cfb7dd7b1db5747c07ba108da351eaa7c%7Cfb1ebf80d86b4955bbd82ad75800dfda%7C0%7C0%7C637880703096012597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=dH%2Be1FWGz6Ht9%2FII5feHNavV%2FQPEkbi1U0LPvx6ah%2BE%3D&amp;reserved=0" target="_blank">.&nbsp;</a>You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application. &nbsp;***Applicants MUST apply at the United Way of King County Career Center to be considered for this position. &nbsp;Click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=498317&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to access the Career Center to apply.***

IT Project Manager

SACA/211 RESOURCE NAVIGATOR, BILINGUAL 


About 211 

Pennsylvania 211 East is a free, confidential, non-emergency, comprehensive information and 
referral service that connects Berks, Carbon, Lancaster, Lebanon, Lehigh, Northampton, and 
Schuylkill county residents with the health and human services they need. 

About the Position 

Provide hands-on, community-based services to remove barriers to seeking assistance. 
This position is responsible for answering incoming calls, walk-ins, chat and text platforms, in 
addition to collecting client information and demographics. An emphasis on quality customer 
service skills and accurate data recording is essential. 

Accountability: Director, PA 2-1-1 East 

PRIMARY JOB RESPONSIBILITIES/DUTIES INCLUDE: 

 • Provide short -term case management services to identify needs and help to stabilize 
families. 

 • Respond to client concerns via inbound phone calls and/or walk-ins, with an 
appropriate tone of voice, paying close attention to voice inflection and volume. 

 • Maintain a non-judgmental attitude when speaking with callers, displaying sensitivity to all 
cultural backgrounds. 

 • Assessing caller needs and facilitating appropriate referrals for families and individuals 
seeking health and human service information. 

 • Accessing the 2-1-1 database for resources and appropriately refer callers. 

 • Demonstrate proficiency in using call center software, computer hardware and telephone 
equipment. 

 • Assist with general 211 calls as assigned. 


 • Provide application assistance for financial assistance and supplemental programs, 
i.e. SNAP, LIHEAP 

 • Proficient in use of Text and Chat 

SKILLS REQUIRED: 

 • Value diversity, equity and inclusion 

 • Ability to communicate fluently -Bilingual Spanish/English 

 • Excellent communication and listening skills, empathetic and calm demeanor 

 • Ability to actively assess client needs and show sensitivity to issue presented by callers 

 • Ability to communicate orally and in writing 

 • Ability to work well within a team environment and independently 

 • Ability to work in a fast-paced environment while maintaining attention to detail 

 • Demonstrated knowledge of Microsoft Office basics (Excel, Word, Outlook) 

 • Ability to effectively use technology including multiple software applications, text, chat and 
headset. 

 • Demonstrated knowledge of social services is desirable. 

TRAVEL: 

This position will travel between several locations in Lancaster. Reliable transportation is required. 

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee 
to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential 
functions of the job. 

 • Employee is primarily seated while performing duties. 

 • Employee must speak and hear; hands are regularly used to write, type, key and 
handle or feel small controls. 

 • Extensive use of the computer and phones in call center environment. 

The statements herein are intended to describe the general nature and level of work being 
performed by the employee assigned to this classification. They are not intended to be 
construed as an exhaustive list of all responsibilities, duties and skills required of incumbents. 

How to apply 

Please submit a resume to <a href="mailto:btice@uwlanc.org" target="_blank">btice@uwlanc.org</a> 


<a href="mailto:btice@uwlanc.org" target="_blank">mailto:btice@uwlanc.org</a>

144 Jobs