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Reporting directly to the CEO, the Administrative Coordinator plays a key role in ensuring the smooth and efficient operation of the organization. This full-time, exempt position is responsible for office management, building security, and coordination of maintenance and repairs. The role also includes handling weekly accounts payable and deposits, maintaining accurate financial and accounting records, and providing high-level administrative support to the CEO.The Administrative Coordinator is a detail-oriented professional who approaches work with accuracy and reliability. As an active member of the team, this individual supports cross-departmental needs and contributes to the overall success of the organization in fulfilling its mission.PRIMARY JOB RESPONSIBILITIESAdmin Finance<ul><li>Accurately enter accounts payable invoices and process weekly payments.</li><li>Maintain accounts payable invoice records.</li><li>Reconcile credit card statements, track and code each purchase, and coordinate timely payment.</li><li>Work with all departments to make purchases and reconcile expenses.</li><li>Prepare accurate bank deposits. Manage remote deposits.</li><li>Work with accountant to ensure timely receipt of monthly statements, AP reports, detailed reports, monthly invoices and deposit reports.&nbsp;</li><li>Collect bi-weekly time sheets, process team members’ time off requests, accurately enter payroll data into the payroll system.</li><li>Collect monthly expense reports, review for accuracy, enter information to appropriate weekly register for AP.</li><li>Assist with month-end and year-end closing duties including reconciling credit card expenses, team business expenses, and deposits and annual audit.</li><li>Verify expenses to all vendors, code to proper accounts and prepare checks for signature.</li><li>Work with the Resource Development (RD) team to ensure all donations are received and recorded timely and correctly and campaign envelopes are reviewed and processed properly.</li><li>Retrieve cybergrants and donor reports from various databases for import to accounting.</li><li>Support the RD team with administrative duties related to donation reporting and donor stewardship. This may include&nbsp;processing thank you letters, annual tax letters, billing for pledges as requested by donors, and providing information related to gift investments and impact to donors as required.</li><li>Communicate with all stakeholders, both verbally and in writing, regarding pledges and payments.&nbsp;</li><li>Prepare and mail monthly pledge reminders and donation acknowledgements.</li><li>Prepare, process and track annual designation packets to include certifications and others requirements.</li><li>Ensure segregation of duties to minimize errors and fraud.</li></ul>Admin General<ul><li>Support the CEO as needed to improve utilization of time and increasing effectiveness in managing the organization, as well as providing support of key meetings.&nbsp;</li><li>Serve as the greeter for individuals entering the office, manage all mail and telephone calls and respond to emails received through the website “contact us” portal, providing exceptional and compassionate customer service.&nbsp;</li><li>Manage office supplies budget to track all expenses, manage planning for future needs and enhancements.</li><li>Work with IT consultant to ensure technology functioning properly.</li><li>Manage and track all insurance policies to ensure no lapse in coverage.</li><li>Support new employee onboarding including inventory and key distribution, and assigning security codes, as needed.</li><li>Develop, implement, and adhere to processes that improve workflow and creates a consistently safe environment for staff, volunteers and visitors.</li><li>Maintain and track key organizational &amp; financial documents according to the document and destruction policy. Organize &amp; file with accuracy. Manage data room and office storage room.</li><li>Manage the phone system to ensure the main phone’s message is current and staff phone’s voice mail is set up and used properly.</li><li>Sort and distribute mail. Accept incoming packages and/or deliveries and manage contents by storing as appropriate with like inventory or delivering to appropriate recipients.&nbsp;</li><li>Provide administrative support to the team, as needed. Help coordinate and arrange meetings, prepare documents, reserve and prepare meeting space, order food/beverages, and generally assist with coordination and execution of meetings, as needed.</li><li>Ensure confidentiality of all personnel and organizational information.</li><li>Resolve day-to-day operational matters. Keep up to date with general office equipment functionality.</li></ul>Facility<ul><li>Manage kitchen, facility operations, maintenance, and security, and all vendors to ensure a safe, clean and well-functioning facility, at all times.&nbsp;</li><li>Ensure alarm and camera system is operational at all times. Be responsive to alarms.&nbsp;</li><li>Manage facility safety and operations and provide training to team and volunteers at least once per year, and for all new employees.</li><li>Ensure adherence to the office security policies and procedures.&nbsp;</li><li>Manage facility budget to track all expenses, manage planning for future repairs and enhancements as well as routine work.</li><li>Coordinate the purchase of all supplies, manage inventories and track all expenses.&nbsp;</li><li>Coordinate and schedule maintenance and cleaning activities to ensure facility is clean, safe, and sanitary.&nbsp;</li><li>Coordinate assigned activities with outside contractors and vendors, as needed.</li><li>Communicate with all tenants and staff regarding activity that may impact building and parking during normal work hours.&nbsp;</li><li>Provide support to tenants, as needed to ensure lease is fully supported and renewals are managed timely.</li></ul>Education and Experience:<ul><li>High School Diploma or GED required. Associate degree, preferred.&nbsp;</li><li>One to three years’ office experience, preferred.</li><li>Proficient with Microsoft Office (specifically Outlook, Word, Excel, and PowerPoint) is required; must have strong technical and analytical skills, and ability to plan and manage multiple tasks.</li><li>Work requires the ability to properly read and write well enough to type, edit, and proof general business correspondence and prepare reports.</li><li>Position requires solid organizational, interpersonal, and communication skills.</li><li>Knowledge of business office procedures, and familiar with basic accounting concepts.</li><li>Excellent communication skills both verbal and writing.</li></ul>Qualifications<ul><li>Skill in establishing and maintaining working relationships with the team, volunteers, vendors and visitors.</li><li>Highly motivated with great organizational skills.&nbsp;</li><li>Demonstrates appropriate customer service attitudes and services in a variety of work settings.</li><li>Proficient in word processing, spreadsheets, Internet and presentation software.</li><li>Demonstrates a results orientation for delivering appropriate products and services in an accurate, complete and timely fashion.</li><li>Must be skilled in written and verbal communications, requiring the ability to read and write effectively and efficiently.</li><li>Extremely detail oriented with the ability to organize, prioritize, and meet deadlines.</li><li>Able to follow directions and work independently or with a group.</li><li>Knowledge of and experience with UW is desired.</li><li>Must have valid driver’s license, proof of auto insurance, and provide own transportation. Individuals are required to operate their vehicle observing legal and defensive driving practices.</li><li>Energy and enthusiasm are a must.</li><li>Values diversity and inclusion. &nbsp;</li></ul>Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Moves about inside the office to attend meetings, access file cabinets, office machinery, etc.&nbsp;</li><li>Frequently operates a computer and other office machinery to compile and retrieve information, to draft and write, and to handle general and confidential paperwork.</li><li>Occasionally positions self to reach files, binders, etc. above the head and/or near the floor.</li><li>Occasionally must lift and/or move up to 40 pounds.</li><li>Constantly uses vision abilities including: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</li><li>Frequently exchanges information in person and/or in writing via telephone and computer. &nbsp;</li></ul>Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to work in a typical office setting and is occasionally exposed to outside weather conditions.&nbsp; The noise level in the work environment is usually at average levels.The information in this job description is designed to indicate the general nature and level of work performed by the employee and does not list all duties of the specific job. You will be assigned other duties. This is not a contract for employment.&nbsp; United Way of Greater Baytown Area &amp; Chambers County is an at-will employer. This job description may be revised by your employer any time.

United Way of Greater Baytown Area & Chambers County

United for You

Admin Coordinator

1 


United Way of El Paso County is committed to improving the lives and futures of all 
people in the community. We bring together expertise, funding and volunteer 
support to positively impact education, health, basic needs, and financial stability. In 
partnership with others, we work to eliminate inequities experienced by diverse 
populations so that all people have a safe, healthy home environment, achieve their 
educational potential, and increase their financial stability. We commit to building 
bridges across cultural, racial, religious, and economic boundaries. 

Position: 

Reports To: 

Purpose: 

OUTREACH AND COMMUNICATIONS COORDINATOR 
 
Program and Marketing Directors 
 
The Outreach Coordinator contributes to the achievement of 
United Way’s mission and vision through development and 
implementation of communications and marketing strategies 
and outreach services for the United Way of El Paso’s in-
house programs, which assist with the needs of families and 
individuals recovering from trauma, facing financial hardship 
or potential homelessness, and families with children ages 0 
to 5.

 
 
MAJOR DUTIES &amp; RESPONSIBILITIES: 

 
Marketing and Communication 

The Outreach Coordinator supports program Directors by developing and fulfilling 
the duties of a comprehensive event and outreach marketing plan. 

ï· Works with the center’s Director to coordinate educational and resource 
events, activities and workshops. 

ï· Develop collaborative relationships with a wide variety of El Paso area 
neighborhood organizations, schools, city and county agencies, as well as 
faith-based organizations and other partners. 

ï· Plan and implement promotional strategies for all programming to broaden 
program participation and deepen general public awareness of Center 
through multiple channels including print, digital, and broadcast, public 
presentations and grassroots communication. 

ï· Establish relationships with service agencies for optimal understanding as to 
what is provided, to whom and for what purpose. 

ï· Collect information regarding available resources including financial, goods 
and services to maintain and distribute resource listings. 

ï· Work with Director of Marketing and Engagement to create content to 
promote El Paso United services to include design and copywriting. 


2 


ï· Create dynamic written, graphic, and video content 
ï· Analyzing, manage, and alter schedules where necessary to optimize visits 

and to target audiences in a timely manner. 
ï· Manage and optimize El Paso United social media channels, including 

Facebook, Twitter, Instagram, TikTok and other relevant platforms 
ï· Coordinate ad campaigns with social media strategy. 


ï· Coordinate media relations and maintain strong relationships with 
external public relations and communication partners and broadcast 
and print media outlets. 

ï· As needed, serve as agency photographer 

ï· Support website maintenance. 

ï· Assist and/or write scripts for media interviews and special events. 

 
Parents as Teachers 
 
Build and maintain relationships with community partners to help promote the PAT 
program. 

ï· Plan and attend community events, health fairs, and school functions to share 
information about PAT. 

ï· Develop outreach materials, presentations, and social media content in English 
and Spanish. 

ï· Follow up with interested families and assist with the intake and enrollment 
process. 

ï· Track outreach efforts and maintain accurate records for reporting and program 
improvement. 

ï· Collaborate with the PAT team to ensure smooth transitions from outreach to 
home visiting services. 


Stay current on marketing, social, economic and political trends that may have an 
effect on Center and United Way of El Paso County and make recommendations to 
enhance our image based on those trends. 
 
Special Events 

Be part of the support team during special event(s). 
 
Other Job Duties 

ï· Understand the UWEPC concept, mission, purpose, philosophy and 
background to handle routine calls from public in an effective and diplomatic 
way. 

ï· Maintains confidentiality of all materials, and uses judgment and tact in 
dealing with internal and external inquiries. 

ï· Plans and prioritizes work to meet scheduled deadlines; adjusts personal 
schedule to assure completion of tasks, assignments, etc. 


3 


ï· Proven initiative, self-management and cross-departmental (team concept) 
collaboration. 

ï· High-level business networking and relationship-building skills. 

ï· Work with leadership to streamline processes and improve ROI on all 
fundraising activities. 

ï· Performs other duties and assumes other responsibilities as assigned. 

 
Community Engagement 

ï· Work effectively with other teams at United Way to provide appropriate support 
and value to partners. Leverage relationships to create additional opportunities 
with other organizations and individuals. 

ï· Participate in recurring program and strategic meetings to assist in shaping the 
vision of UWEPC Community Impact products and partnerships in relation to El 
Paso United. 

ï· Foster creative thinking and facilitate future partnerships within corporate 
accounts. 

ï· Attend key community events and activities as a way to promote United Way of 
El Paso County’s mission, vision and core values becoming a defined 
community ambassador for United Way. 

ï· Cultivate community support for United Way by maintaining contacts with local 
organizations, businesses and individuals. 


ï· Experience working in collaborative environments and cross functionally to 
achieve goals. 

ï· Strong project management, process improvement, or other applicable 
experience. 

ï· Strong analytical skills using data to support decisions. 

ï· Problem-solver and self-starter who initiates solutions; collaborates and 
negotiates effectively with team members, partners, and stakeholders. Strong 
ability to distill and communicate complex issues and concepts to others. 

ï· Strong communicator focused on building relationships and leveraging 
partnerships to advance priorities and initiatives. 

ï· Personal attributes of honesty, integrity, professional behavior, tact, sense of 
urgency, and sense of humor. 

ï· Ability to adapt to changing policies, procedures, and community needs. 

ï· Willingness to maintain certifications and participate in professional 
development 


4 


QUALIFICATIONS 

ï· Bachelor’s Degree in Marketing, Communications, Journalism or related 
field. 

ï· At least two years of relevant work experience is preferred. Staff person 
must possess the ability to effectively and efficiently work on multiple 
marketing communications projects. Experience in copywriting; event 
coordination; and media relations required. 

ï· Experience working in collaborative environments and cross functionally to 
achieve goals. 

ï· Strong project management, process improvement, or other applicable 
experience. 

ï· Strong analytical skills using data to support decisions. 

ï· Problem-solver and self-starter who initiates solutions; collaborates and 
negotiates effectively with team members, partners, and stakeholders. 
Strong ability to distill and communicate complex issues and concepts to 
others. 

ï· Strong communicator focused on building relationships and leveraging 
partnerships to advance priorities and initiatives. 

ï· Personal attributes of honesty, integrity, professional behavior, tact, sense of 
urgency, and sense of humor. 

ï· Ability to adapt to changing policies, procedures, and community needs. 

ï· Willingness to maintain certifications and participate in professional 
development 

ï· Must have experience in Adobe Cloud (Illustrator, Photoshop, InDesign) as 
well as capturing and editing photos and video. 

ï· Knowledge of the non-profit sector is a plus as well as some experience in 
public health campaigns, and or/mental health information. 

ï· Bilingual in English and Spanish preferred. 

ï· Strong leadership, verbal and written communication skills; and strong 
presentation and interpersonal skills. 

ï· Must possess the ability to effectively and efficiently work on multiple projects. 

ï· Excellent Word, Excel and PowerPoint skills. 

ï· Superb researcher 

ï· Excellent writer and editor 

ï· Strong knowledge of social media platforms i.e. Facebook, Twitter, Snapchat, 
Instagram. 

ï· Must have experience with capturing and editing photos, video, and audio. 

ï· Must be able to work a flexible schedule with the possibility of early morning, 
evening, and weekend work. 


5 


ï· Familiarity with El Paso communities and local resources is highly valued 

ï· Passion for early childhood development, family engagement, and 
community support. 

ï· Experience in outreach, case management, family services, or community 
organizing is a plus. 

ï· Comfortable presenting in front of groups and one-on-one with families. 

ï· Organized, self-motivated, and able to manage multiple outreach efforts at 
once. 

ï· Valid driver’s license, insurance and vehicle required. 

ï· Background check required 
 
Job Classification: Full time/Non-Exempt 
Salary Range: $35,000 - $37,500 
Classification: Full-Time, Exempt 
Benefits: Health, Dental, Life Insurance, Retirement Contributions 


6

United Way of El Paso County

Outreach and Communications Coordinator

ABOUT USUnited Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level changes. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.JOB SUMMARYAudit to ensure accurate review and data entry of campaign reports, cash/checks, direct bills, and credit cards to Andar pledge database for the annual Community at Large and Public Sector Campaigns. Assist with the daily processing of credit cards and cash receipts and reconciliations.PRIMARY DUTIES AND RESPONSIBILITESCampaign Responsibilities:<ul><li>&nbsp;Exercise independent judgement to assure the accuracy and integrity of the total campaign reported to the public and audited by outside CPA firm.</li><li>Public Sector Campaigns to include State, School, City, County Employee Campaigns.</li><li>Receive and process campaign reports, cash/checks from local businesses, individual donors, agencies, and public sector accounts.</li><li>Input and maintain organization and individual pledges through edits and postings.</li><li>Input and maintain control of Leadership donations, direct bills, and credit card pledges.</li><li>Scanning campaign reports to Save in SharePoint.</li><li>Audit campaign reports upon completion of data entry by IS for accuracy of direct bills, credit cards and cash receipts.</li><li>Investigate and write up any campaign discrepancies. Resolve errors and have corrections posted in Andar and the General Ledger.</li><li>Audit campaign documents for total accuracy.</li><li>Update and maintain manuals, deposit slips, receipt books and campaign forms for Audit area.</li><li>Assist with Final reconciliation of campaign audit to the General ledger.</li></ul>Credit Cards<ul><li>Assist with the processing of credit card payments for all campaigns and special events.</li><li>Assist with the review of credit card processor’s daily postings for accuracy.</li><li>Review Stripe credit card entries processed by online website transactions.</li></ul>Other Duties as assigned:<ul><li>General Ledger and Financial statement reconciliation.&nbsp;</li><li>Campaign Window Cashier and processor.</li><li>Apply cash receipts and credit cards to pledge receivable accounts.</li><li>Assist Public Sector accounting with input after campaign close.</li><li>Collect and send out IRS tax Letters to donors in January for payments made in the previous year.</li></ul>EDUCATION AND EXPERIENCE<ul><li>High school diploma or GED and 4 years of community related work experience; or a bachelor’s degree from an accredited college or university; or 2 years of community related work experience plus an associate degree.</li><li>0 -3 years’ work experience in a team atmosphere working with business operations and accounting functions, like those outlined above, preferred.</li><li>Strong relationships in the nonprofit, public and private sectors a plus.</li></ul>KNOWLEDGE, SKILLS &amp; ABILITIES INFORMATION<ul><li>Good communication and problem-solving skills.</li><li>Strong ability to work with people from diverse backgrounds preferred Experience in working effectively in multicultural environments.</li><li>Professional demeanor, confident and goal oriented.</li><li>Self-motivated and creative.</li><li>Strong organizational skills</li><li>Ability to manage multiple deadlines and priorities and problem-solve issues as they arise.</li><li>Proficient in Microsoft Office Suite.&nbsp;</li><li>Competence with Adobe Products Suite, preferred.</li></ul>UNITED WAY COMPETENCIESCore Competencies (all United Way Professionals):Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward&nbsp;BENEFITS<ul><li>Employer-subsidized healthcare plan with employer-funded HRA offered.</li><li>Group dental, vision, life insurance and other insurance products available.</li><li>Paid holidays, personal and sick leave time.</li><li>403(b) retirement plan with employer matching available.</li></ul>WORK ENVIRONMENT<ul><li>Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.</li><li>Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.</li><li>Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.</li><li>Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.</li></ul>PHYSICAL DEMANDS<ul><li>Sedentary work on a PC; sitting for extended periods of time, routinely.&nbsp;</li><li>Movement within the office and during external meetings and events, regularly.</li><li>Bends, stoops and twists, occasionally.</li><li>Exerts up to 25 lbs. of force, occasionally.</li><li>Facilitates, presents and collaboratively interacts with others, routinely.</li><li>Perform repetitive tasks, i.e., typing and texting, routinely.</li></ul>The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.APPLYTo submit your application visit&nbsp;<a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY" target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY</a>.<ul><li>Applications WILL NOT be accepted via email.</li><li>Contact&nbsp;<a href="mailto:uwjobs@unitedwaysatx.org" target="_blank">uwjobs@unitedwaysatx.org</a> should you experience problems submitting your application.</li></ul>United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.&nbsp;United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.&nbsp;United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 |&nbsp;<a href="http://www.uwsatx.org/" target="_blank">www.uwsastx.org</a>&nbsp;

United Way of San Antonio and Bexar County

Pledge Processing Specialis

1 


United Way of El Paso County is committed to improving the lives and futures of all people 
in the community. We bring together expertise, funding and volunteer support to 
positively impact education, health, basic needs, and financial stability. In partnership 
with others, we work to eliminate inequities experienced by diverse populations so that 
all people have a safe, healthy home environment, achieve their educational potential, 
and increase their financial stability. We commit to building bridges across cultural, racial, 
religious, and economic boundaries. 

Position: RESOURCE SPECIALIST 

 
Reports To: Manager of Resiliency Center 
 
Purpose: The Community Resource Specialist supports the mission of 

United Way of El Paso County (UWEPC) by serving as the first 
point of contact for community members, partners, and volunteers 
engaging with the Resiliency Center. This role provides direct 
client support, ensures smooth administrative operations, and 
strengthens partnerships to enhance service delivery. The ideal 
candidate is compassionate, organized, and committed to 
community resilience. 

 
 
MAJOR DUTIES &amp; RESPONSIBILITIES: 

 
Client Services 

ï· Serve as the primary point of contact for inquiries via phone and the El Paso 

Helps platform. 

ï· Greet and assist community members, donors, volunteers, and partners. 

ï· Conduct participant intake and collect eligibility information. 

ï· Maintain a welcoming and supportive environment for all participants. 

ï· Keep an updated directory of community resources and partner contacts. 

ï· Accurately document participant interactions, referrals, and barriers to service. 

ï· Schedule appointments for participants, with Resiliency Navigators. 

ï· Track and log client data and feedback for continuous program improvement and 

reports. 

ï· Work from assigned site as needed. 

ï· Other duties as assigned 


2 


Administrative Support 

ï· Maintain and update a central database of partner and stakeholder contact 

information. 

ï· Manage phone lines, reception messaging, voicemail, and general inquiry 

emails. 

ï· Assist in meeting logistics: invites, RSVPs, vendor coordination, and calendar 

updates. 

ï· Track and report Center usage data and community engagement statistics. 

ï· Draft correspondence, reports, memos, and other written materials as needed. 

ï· Provide general administrative support to Center staff. 

Community Partnerships 

ï· Stay informed on programmatic and community initiatives. 
ï· Develop and maintain partnerships with local service providers and stakeholders. 
ï· Facilitate collaboration between community partners to meet evolving community 

needs. 
ï· Represent the Center in strategic meetings to help shape United Way’s impact 

strategies. 
ï· Promote and advocate for UWEPC programs and values through relationship 

building. 

Community Engagement 
 

ï· Collaborate with other United Way teams to deliver partner support. 

ï· Attend community events and represent United Way’s mission and initiatives. 

ï· Promote public awareness and cultivate support among local organizations and 

businesses. 

Qualifications 

ï· Associate degree in office administration, business, nonprofit management, 
social services, or related field; or equivalent combination of education and 
experience. 

ï· Minimum of 2 years of related professional experience. 

ï· Familiarity with nonprofit sector is a plus. 

ï· Must possess a valid driver's license, reliable transportation, and insurance. 

ï· Bilingual in English and Spanish required. 

ï· Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). 

ï· Familiarity with Zoom, Microsoft Teams, and virtual meeting platforms. 

ï· Experience with case management or CRM systems preferred. 

ï· Demonstrated ability to work collaboratively and cross-functionally. 

ï· Excellent project coordination and data-driven decision-making skills. 


3 


ï· Initiative-taker with strong communication and 
problem-solving abilities. 

ï· High integrity, professionalism, adaptability, and a commitment to service. 

ï· Background check required. 


 
Job Classification: Full time/Non-Exempt 
Salary Range: $34,000 - $37,500 
Classification: Full-Time, Exempt 
Benefits: Health, Dental, Life Insurance, Retirement Contributions

Resource Specialist

ABOUT US United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis. &nbsp;JOB SUMMARY The Dual Generation Family Centered Case Coach plays a critical role in advancing United Way of San Antonio and Bexar County’s Dual Generation Initiative by serving as a trusted partner to families navigating complex systems. This position is responsible for building strong, supportive strength-based relationships with families in prioritized communities, connecting them to relevant services, and fostering progress toward their personal and family educational and economic goals. Grounded in a family-centered and strengths-based approach, the Family Centered Case Coach provides individualized guidance and helps ensure families have access to coordinated, holistic resources that promote long-term well-being and stability. This role also requires collaboration with internal teams and community partners to align efforts and support family success. This position will be housed at the United Way’s Family Resource Center located inside of Pecan Valley Elementary. &nbsp;PRIMARY DUTIES AND RESPONSIBILITES •&nbsp;&nbsp;&nbsp;&nbsp;Build and maintain trusting, goal-oriented relationships with families participating in the Dual Generation Initiative. •&nbsp;&nbsp;&nbsp;&nbsp;Conduct holistic assessments (e.g., Life Self-Sufficiency Matrix) to identify family strengths, priorities and needs. •&nbsp;&nbsp;&nbsp;&nbsp;Responsible for family engagement programming and services that recognize families as experts in their own lives, that help families develop action plans to achieve their goals, and promote collaboration amongst staff, service providers, and the family to provide barrier free access to available resources and tools. •&nbsp;&nbsp;&nbsp;&nbsp;Use a holistic approach that addresses the whole family enrolled in the Initiative and their interrelated needs and goals.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Assist in the implementation of recruitment strategies and assist partners with achieving recruitment goals; encourage and sustain family enrollment and involvement in support programs. •&nbsp;&nbsp;&nbsp;&nbsp;Co-create and monitor individualized family goal plans, providing consistent support, referrals, and follow-up. •&nbsp;&nbsp;&nbsp;&nbsp;Offer personalized assistance through monthly coaching sessions, assessments, and family goal-setting activities. •&nbsp;&nbsp;&nbsp;&nbsp;Implement strategic outreach and recruitment efforts to engage families in prioritized zip codes and/or schools. •&nbsp;&nbsp;&nbsp;&nbsp;Support and sustain family enrollment and ongoing participation in family-centered programs and services. •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate and manage parent and resident engagement events to increase access and visibility of resources. •&nbsp;&nbsp;&nbsp;&nbsp;Build strong relationships with community stakeholders including schools, churches, neighborhood associations, and local businesses. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with internal teams, cross-sector partners, and service providers to align efforts and ensure holistic family support. •&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in partner meetings, community events, and professional training to stay informed and connected. •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate and accommodate in-person assessments based on family schedules and needs. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain timely and accurate family case records, including intake and exit data, case notes, and service tracking using the Salesforce Data System. •&nbsp;&nbsp;&nbsp;&nbsp;Monitor and report on family progress and enrollment milestones for internal review and program evaluation. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrate a culturally responsive and compassionate approach when working with families from diverse backgrounds who may be experiencing barriers related to housing, health, income, or trauma. •&nbsp;&nbsp;&nbsp;&nbsp;Develop strategies to help families sustain progress and access support beyond the program lifecycle. •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to continuous improvement efforts by sharing insights and lessons learned from direct family engagement. •&nbsp;&nbsp;&nbsp;&nbsp;Perform additional duties as needed to support the mission of United Way and the success of the Dual Generation Initiative. &nbsp;EDUCATION AND EXPERIENCE •&nbsp;&nbsp;&nbsp;&nbsp;High school diploma or GED and 4 years of community related work experience; or a bachelor’s degree from an accredited college or university; or 2 years of community related work experience plus an associate degree. •&nbsp;&nbsp;&nbsp;&nbsp;Background working with volunteers, parents and/or residents. •&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of San Antonio’s westside community. •&nbsp;&nbsp;&nbsp;&nbsp;Work experience with parents and resident engagement, preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Prior experience as a participant in a parent support program, preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Experience working with lower-income and diverse populations. •&nbsp;&nbsp;&nbsp;&nbsp;Proven work experience performing case management and/or program intake function &nbsp;KNOWLEDGE, SKILLS &amp; ABILITIES INFORMATION •&nbsp;&nbsp;&nbsp;&nbsp;The ability to build and maintain positive relationships that promote cooperation and collaborative work with United Way funded agencies and Bexar County community. •&nbsp;&nbsp;&nbsp;&nbsp;Interacts with team members at all levels of the organization with focus on relationships in the Dual Gen Initiative. •&nbsp;&nbsp;&nbsp;&nbsp;Bi-lingual ability in English and Spanish preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to multitask, strong attention to detail and organization; ability to prioritize and complete tasks prior to deadlines. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work cooperatively and as a member of a team with parents, staff and the community at large. Always conduct yourself and your appearance in a professional manner •&nbsp;&nbsp;&nbsp;&nbsp;Good written and verbal communication skills. •&nbsp;&nbsp;&nbsp;&nbsp;Facilitation experience and skills. •&nbsp;&nbsp;&nbsp;&nbsp;Willingness to build public speaking and presentation skills. •&nbsp;&nbsp;&nbsp;&nbsp;Relationship Building and Community Engagement skills. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude. towards individuals requiring assistance. •&nbsp;&nbsp;&nbsp;&nbsp;Prior understanding of the issues and struggles of families in poverty and prior experience working in a direct service role with under resourced families. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work with manage a wide variety of populations and personalities with respect, compassion, and dignity. •&nbsp;&nbsp;&nbsp;&nbsp;Must have a valid driver’s license with reliable transportation. •&nbsp;&nbsp;&nbsp;&nbsp;Basic understanding of social media platforms. •&nbsp;&nbsp;&nbsp;&nbsp;Microsoft Office (Word, Excel, and Access) proficiency preferred. &nbsp;UNITED WAY COMPETENCIES Core Competencies (all United Way Professionals): Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand StewardBENEFITS •&nbsp;&nbsp;&nbsp;&nbsp;Employer-subsidized healthcare plan with employer-funded HRA offered. •&nbsp;&nbsp;&nbsp;&nbsp;Group dental, vision, life insurance and other insurance products available. •&nbsp;&nbsp;&nbsp;&nbsp;Paid holidays, personal and sick leave time. •&nbsp;&nbsp;&nbsp;&nbsp;403(b) retirement plan with employer matching available. &nbsp;WORK ENVIRONMENT •&nbsp;&nbsp;&nbsp;&nbsp;Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures. •&nbsp;&nbsp;&nbsp;&nbsp;Extended work on personal computing equipment, telephone, multi-functioning printer and calculator. •&nbsp;&nbsp;&nbsp;&nbsp;Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally. •&nbsp;&nbsp;&nbsp;&nbsp;Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours. &nbsp;PHYSICAL DEMANDS •&nbsp;&nbsp;&nbsp;&nbsp;Sedentary work on a PC; sitting for extended periods of time, routinely.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Movement within the office and during external meetings and events, regularly. •&nbsp;&nbsp;&nbsp;&nbsp;Bends, stoops and twists, occasionally. •&nbsp;&nbsp;&nbsp;&nbsp;Exerts up to 25 lbs. of force, occasionally. •&nbsp;&nbsp;&nbsp;&nbsp;Facilitates, presents and collaboratively interacts with others, routinely. •&nbsp;&nbsp;&nbsp;&nbsp;Perform repetitive tasks, i.e., typing and texting, routinely.The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County. &nbsp;APPLY To submit your application visit <a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY." target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.</a>&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Applications WILL NOT be accepted via email. •&nbsp;&nbsp;&nbsp;&nbsp;Contact <a href="mailto:uwjobs@unitedwaysatx.org" target="_blank">uwjobs@unitedwaysatx.org</a> should you experience problems submitting your application.United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment. United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | <a href="http://www.uwsastx.org&amp;nbsp" target="_blank">www.uwsastx.org&amp;nbsp</a>; &nbsp;

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