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Purpose of Position:&nbsp;Northeast Florida is home to over 425,000 active-duty servicemembers, veterans, and their families, representing nearly 25% of all households. Their needs are diverse, and navigating available services can be challenging. Basic referrals often fall short. This role provides peer-based care coordination to help veterans access and sustain the support they need.The Veteran Operations Specialist (Coordinator) is a frontline navigator within the regional system of care. The Specialist works directly with veterans, military servicemembers, and their families to address barriers related to housing, benefits, financial stability, mental health, and access to community resources. This role ensures that every veteran receives coordinated, compassionate, and efficient support through high-quality intake, case navigation, documentation, and collaboration with partner agencies.Key Responsibilities and Essential Functions:&nbsp; • Serve as the primary intake coordinator for all veteran service requests across a nine-county region. • Manage daily program operations, including deliverables, deadlines, shared inboxes, voicemail boxes, and referral portals. • Maintain organized, audit-ready administrative systems including digital files, grant folders, SOPs, and documentation logs. • Create and maintain standardized intake forms, workflows, checklists, templates, and resource directories. • Schedule meetings, manage internal calendars, prepare agendas, coordinate logistics, and support cross-sector collaboration. • Draft, format, and distribute professional correspondence such as meeting notes, summaries, and weekly updates. • Support onboarding and orientation of new Veteran Operations Specialists by preparing materials, system access requests, and schedules. • Track, verify, and follow up on required documentation, vendor forms, signatures, and eligibility requirements. • Maintain timely and accurate records in case management systems and ensure documentation meets audit and funder standards. • Compile monthly operational dashboards and perform data analysis to identify trends, guide decision-making, and improve service delivery. • Support narrative and performance reporting for federal, state, and local grants, including multi-source funding streams. • Assist in program finance processes, including documentation, tracking, and verification for vendor payments and grant expenditures. • Participate in cross-department trainings, collaboration efforts, and process improvement initiatives. • Execute additional duties as assigned by the Manager of Mission United.Experience/Qualifications:&nbsp;<ul><li>Bachelor’s Degree Preferred</li><li>Knowledge of Veterans Administration (VA) programs, Veteran and community social services highly desirable.</li><li>Experience working with the Veteran population.</li><li>Expertise in providing quality customer service.</li><li>Experience with Microsoft Office Suite.</li><li>Skilled at tracking, managing data, and grant compliance.</li><li>Proficiency in oral and written communication skills.&nbsp;</li><li>Proficient working well in teams and contributing to a positive work culture.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs.</li><li>Ability to build relationships with and collaborate with community partners.&nbsp;</li><li>Comfortable working in a fast-paced environment.&nbsp;</li><li>Keep all activities in line with the core values of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp; &nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

United Way of Northeast Florida

Northeast Florida

Veteran Operations Specialist

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

 Specialist, 211 & Crisis Services

At United Way of Greater St. Louis, we unite individuals and organizations to address the most pressing needs in our region. Together, we’re creating a community where everyone can live, work, and thrive. This is more than a career – it’s a chance to make a difference. Come be part of our mission!Job Summary:211 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources. The 211 Housing Plus Navigator primarily works with St. Louis City and County residents assessing for imminent risk of homelessness and making direct referrals to shelters based on availability or diverting them to other options more appropriate than homeless shelters when applicable, all while meeting or exceeding customer and quality standards.General Responsibilities:<ul><li>Respond&nbsp;to&nbsp;calls&nbsp;to&nbsp;the&nbsp;Helpline,&nbsp;completing&nbsp;intake&nbsp;and&nbsp;assessment&nbsp;on&nbsp;each&nbsp;case.&nbsp;Refer&nbsp;those&nbsp;in&nbsp;immediate&nbsp;need&nbsp;of&nbsp;shelter&nbsp;to&nbsp;appropriate&nbsp;city&nbsp;or&nbsp;county&nbsp;facilities.</li><li>Professionally&nbsp;and&nbsp;sensitively&nbsp;perform&nbsp;intake&nbsp;and&nbsp;assessment,&nbsp;gathering&nbsp;demographic&nbsp;and&nbsp;situational&nbsp;information&nbsp;and&nbsp;entering&nbsp;data&nbsp;accurately&nbsp;into&nbsp;the&nbsp;identified&nbsp;HMIS&nbsp;database&nbsp;and&nbsp;using&nbsp;other&nbsp;tools&nbsp;to&nbsp;determine&nbsp;bed&nbsp;availability&nbsp;when&nbsp;needed.</li><li>Screen&nbsp;clients&nbsp;for&nbsp;program&nbsp;eligibility&nbsp;to&nbsp;inhouse&nbsp;programs,&nbsp;complete&nbsp;referral&nbsp;forms&nbsp;thoroughly&nbsp;and&nbsp;accurately;&nbsp;properly&nbsp;code&nbsp;referrals&nbsp;made&nbsp;for&nbsp;callers;&nbsp;forward&nbsp;referrals&nbsp;to&nbsp;prevention&nbsp;housing&nbsp;counselors&nbsp;the&nbsp;same&nbsp;day&nbsp;that&nbsp;they&nbsp;are&nbsp;generated.</li><li>Make&nbsp;referrals&nbsp;to&nbsp;other&nbsp;community&nbsp;resources&nbsp;as&nbsp;appropriate.</li><li>As&nbsp;assigned,&nbsp;take&nbsp;a&nbsp;bed&nbsp;count&nbsp;at&nbsp;city&nbsp;and&nbsp;county&nbsp;funded&nbsp;shelters&nbsp;three&nbsp;times&nbsp;daily.</li><li>Adhere&nbsp;to&nbsp;residency&nbsp;requirements&nbsp;when&nbsp;making&nbsp;referrals&nbsp;to&nbsp;emergency&nbsp;shelters.&nbsp;</li><li>Provide&nbsp;telephone&nbsp;numbers&nbsp;for&nbsp;independent&nbsp;shelters&nbsp;as&nbsp;appropriate.</li><li>Maintain&nbsp;privacy&nbsp;of&nbsp;the&nbsp;location&nbsp;of&nbsp;shelters,&nbsp;especially&nbsp;those&nbsp;serving&nbsp;abused&nbsp;women.</li><li>Meet&nbsp;regularly&nbsp;with&nbsp;211&nbsp;Housing&nbsp;Plus&nbsp;Manager&nbsp;to&nbsp;address&nbsp;questions,&nbsp;receive&nbsp;performance&nbsp;feedback&nbsp;and&nbsp;voice&nbsp;ideas.</li><li>Participate&nbsp;in&nbsp;quality&nbsp;assurance&nbsp;activities&nbsp;as&nbsp;assigned.</li><li>Contribute&nbsp;to&nbsp;the&nbsp;overall&nbsp;success&nbsp;of&nbsp;the&nbsp;United&nbsp;Way&nbsp;by&nbsp;performing&nbsp;other&nbsp;essential&nbsp; duties&nbsp;and&nbsp;responsibilities&nbsp;as&nbsp;assigned.</li></ul>Knowledge, Skills &amp; Ability<ul><li>Associates degree or 2-3 years equivalent experience in homeless services or social services (preferred experience in homeless services).</li><li>Advanced&nbsp;customer&nbsp;service&nbsp;and&nbsp;problem-solving&nbsp;skills.</li><li>Must&nbsp;have&nbsp;good&nbsp;to&nbsp;excellent&nbsp;verbal&nbsp;skills;&nbsp;empathetic&nbsp;listening&nbsp;skills.</li><li>Ability&nbsp;to&nbsp;work&nbsp;under&nbsp;pressure&nbsp;and&nbsp;in&nbsp;a&nbsp;call&nbsp;center&nbsp;environment.</li><li>High&nbsp;level&nbsp;of&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;high&nbsp;level&nbsp;of&nbsp;accuracy</li><li>Ability to successfully assess a situation and make recommendations based on various factors.</li><li>Must&nbsp;be&nbsp;able&nbsp;to&nbsp;handle&nbsp;difficult&nbsp;situations&nbsp;with&nbsp;mature&nbsp;attitude,&nbsp;judgment,&nbsp;poise,&nbsp;tact&nbsp;and&nbsp;diplomacy.</li><li>Must&nbsp;be&nbsp;able&nbsp;to&nbsp;accurately&nbsp;type&nbsp;45&nbsp;wpm.</li><li>Proficient&nbsp;in&nbsp;Microsoft&nbsp;Office&nbsp;applications&nbsp;and&nbsp;be&nbsp;able&nbsp;to&nbsp;utilize&nbsp;multiple&nbsp;computer-based&nbsp;systems.</li><li>Ability&nbsp;to&nbsp;work&nbsp;with&nbsp;multicultural/ethnic&nbsp;groups,&nbsp;older&nbsp;adults,&nbsp;people&nbsp;with&nbsp;disabilities,&nbsp;LGTBQIA+&nbsp;communities,&nbsp;and&nbsp;other&nbsp;populations.</li></ul>Requires residency in the greater St Louis metropolitan region.<h4>To view the position and apply, <a href="https://helpingpeople.aaimtrack.com/jobs/1265376-118480.html" target="_blank">click here</a>.</h4>United Way of Greater St. Louis is an Equal Opportunity Employer.

United Way of Greater St. Louis

Greater St. Louis

211 Housing Plus Navigator

The Resource Development Coordinator supports United Way’s fundraising, donor engagement, and community outreach efforts. This role helps ensure campaigns run smoothly by coordinating operations, maintaining accurate donor and financial data, and providing strong administrative and relationship support. Working closely with the team, the Coordinator assists with workplace giving campaigns, events, stewardship communications, and donor and sponsor cultivation. The position also represents United Way in the community, supports marketing and storytelling efforts, and ensures timely reporting, data accuracy, and excellent customer service to all stakeholders.&nbsp;<h2>Essential Job Duties and Responsibilities&nbsp;</h2>Working in partnership with the Resource Development Manager, the Development Coordinator will:Resource Development Operations &amp; Administrative Coordination<ul><li>Support the achievement of overall revenue, event, and donor engagement goals.&nbsp;Key metrics will be set each year to align with the Board of Directors’ priorities and expected approved fundraising income.&nbsp;</li><li>Ensure confidentiality of all donors and company information.</li><li>Provide administrative support, including scheduling, meeting prep, calendar coordination, money reconciliation, communications with vendors, volunteers, donors and team members, and day-of logistics.</li><li>Maintain frequent updates to campaign timelines, project tools, and tracking systems to ensure campaigns move forward on schedule.</li><li>Support the setup and updating of campaign webpages and event pages using platforms such as OneCause, Drupal, or Zeffy, ensuring user access, content, and forms are accurate and current.</li><li>Oversee the campaign inventory in preparation for distribution to stakeholders and support the ordering and delivery of materials as directed.&nbsp;</li><li>Assist in coordinating vendor proposals, timelines, and payments in alignment with event plans and budget guidelines. Provide logistical support for organizational events, including RSVP tracking, vendor coordination, auction donation tracking, and timely post-event follow-up actions.</li><li>Keep up to date on emerging trends and opportunities and align with UW resource development goals.</li><li>Other duties as needed to support departmental operations and a successful fundraising effort.</li></ul>Donor Stewardship&nbsp;<ul><li>Assist in coordinating sponsor recognition and stewardship touchpoints for key relationships.</li><li>Prepare donor acknowledgments and targeted stewardship communications.</li><li>Track donor touchpoints, follow-up tasks, and outreach following key events to ensure timely engagement and retention.</li><li>Maintain updated leadership donor lists, contact notes, and visit records for continuity.</li><li>Collect and manage receipt of pledges, track progress.</li><li>Manage recognition efforts such as thank-you notes, post-event follow-ups, or spotlight features.</li><li>Manage in processing quarterly designation mailings and annual tax receipt acknowledgments, with the Resource Development Manager.</li><li>Perform additional duties as assigned.</li></ul>Database Maintenance &amp; Reporting<ul><li>Prepare financial reporting for incoming pledges and accounts receivable for bi-monthly reconciliation with the Resource Development Manager, including Zeffy, Stripe, Square, PayPal, etc., following standardized procedures.</li><li>Update the Resource Development Dashboard to highlight the department's goals and KPIs</li><li>Maintain up-to-date donor information in ANDAR360 and other platforms and submit modifications to the system manager, as needed.</li><li>Monitor trends and segment donor lists to support donor stewardship strategies and to identify potential lapsed donors and upgrade opportunities.</li><li>Manage pulling and creating a variety of reports for distribution.</li><li>Perform additional duties as assigned.</li></ul>Community Action and Public Awareness&nbsp;<ul><li>At times will represent United Way at community meetings, workplace campaigns, presentations, and events when needed, serving as a professional and informed ambassador.</li><li>Manage the submission of Resource Development media requests and the upload of pictures, to ensure timely inclusion in the monthly Marketing plan.</li><li>Manage and make available the annual campaign toolkit materials and ensure all current versions are accessible for partners through our online platforms.</li><li>Support organizational storytelling by gathering presentation materials, drafting meeting materials, and supporting partner special requests.</li><li>Assist with volunteer training and tracking; reporting quarterly.</li><li>Other duties as needed to ensure relevant communication tools are in use and that events and meetings are successful.</li></ul>

United Way of Greater Baytown Area & Chambers County

United for You

Resource Development Coordinator 

<h2>Position Summary&nbsp;</h2>The Operations Manager plays a critical role in ensuring the smooth and efficient day-to-day operations of the organization. This position oversees administrative systems, facility, and financial processes to support the non-profit’s mission and programs. The Operations Manager ensures operational excellence, compliance with policies, and effective resource management across departments.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Oversee daily administrative operations, including office management, vendor relationships and service providers, ensuring compliance with contract terms and annual budget.</li><li>Maintain accurate organizational records, licenses, and compliance documentation.</li><li>Coordinate logistics for meetings, meeting minutes, events, and board activities as needed.</li><li>Oversee office efficiency and appearance by maintaining common areas, equipment maintenance, and supply procurement.</li><li>Manage the relationship with the landlord, working closely with the property manager.</li><li>Manage annual organization accreditations including UWW Membership Renewal, UWW Database 2, Nonprofit First, BBB Wise, and other Federal, State, and local as required.</li><li>Supervision of the front desk Administrative Assistant.</li><li>Coordinate annual commercial insurance renewals in a timely manner.</li><li>Develop and implement operational procedures to improve workflow and reduce costs.</li><li>Work closely with the Senior Vice President of Finance to monitor budgets and financial reports.</li><li>Handle confidential information with discretion and professionalism.</li><li>Oversight of incoming and outgoing mail processes, weekly bank deposits and reporting, and managing petty cash.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned.</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Associate degree preferred.</li><li>3-5 years of experience in operations, administration, or related roles (non-profit experience preferred).</li><li>Strong organizational, analytical, and problem-solving skills.</li><li>Excellent interpersonal and communication abilities.</li><li>Proficiency with Microsoft Office Suite and familiarity with accounting or CRM software.</li><li>Demonstrated ability to manage multiple projects and deadlines effectively.</li></ul>

United Way of Palm Beach County

Operations Manager

The Data &amp; Campaign Coordinator is responsible for ensuring the integrity, accuracy, and strategic use of donor and organizational data. This role combines relationship-building and analytical expertise to grow community giving, strengthen donor engagement, and support data-driven decision-making across the organization.&nbsp;Key Responsibilities:Data Oversight &amp; Analytics<ul><li>Learn and utilize databases, ensuring accuracy, consistency, and confidentiality.</li><li>Generate reports to analyze giving trends, donor retention, and campaign performance.</li><li>Partner with finance and operations staff to reconcile gifts, pledges, and campaign donor acknowledgments.</li><li>Identify and implement data-driven improvements to enhance campaign effectiveness and community outcomes.</li></ul>Fundraising Campaign Management<ul><li>Support and collaborate with Director of Development for campaign and donor relations analytics&nbsp;</li><li>Assist in developing strategies for donor retention, growth, and year-round engagement through data analytics.</li><li>Prepare presentations, reports, and materials for campaign-related meetings and events.</li></ul>Reporting Relationships<ul><li>Reports directly to Database Director</li><li>Dotted line to Director of Development</li></ul>Collaborations &amp; Communication<ul><li>Provide data insights to support storytelling and impact reporting.</li><li>Support training and onboarding of volunteers or staff involved in campaign or data processes.</li><li>Maintain positive relationships with agencies, donors, and community partners.</li></ul>Qualifications<ul><li>Bachelor’s degree in business, communications, nonprofit management, or related field (or equivalent experience).</li><li>3+ years of experience in fundraising, marketing, or data management (nonprofit experience preferred).</li><li>Strong organizational and project management skills with attention to detail.</li><li>Proficiency in CRM/database systems (e.g., Blackbaud, Andar, Salesforce, or similar) and Excel.</li><li>Excellent interpersonal, communication, and analytical skills.</li><li>Commitment to United Way’s mission and community impact.</li></ul>Core Competencies<ul><li>Relationship Building</li><li>Data Literacy &amp; Reporting</li><li>Strategic Thinking</li><li>Collaboration &amp; Teamwork</li><li>Accountability &amp; Results Orientation</li><li>Adaptability</li></ul>

United Way of the Black Hills

Data & Campaign Coordinator

Position Summary: Provides quality health and human services information to persons in need with the intent to link those persons to appropriate resources for assistance. Promote education and awareness of 2-1-1 Texas through community presentations, as needed.

United Way of the Brazos Valley

Information and Referral Specialist 

Exciting opportunity for retirees, stay-at-home parents, or anyone looking for a seasonal part-time, flexible job!&nbsp;United Way of the Plains’ Volunteer Income Tax Assistance (VITA) program is hiring Appointment Schedulers to support clients in booking tax preparation appointments, conducting eligibility screening and ensuring clients understand what documents to bring and where to go. This role requires strong customer service skills, and clear communication. The Volunteer Income Tax Assistance program provides income-limited households with free assistance to file their income tax return.This is a temporary independent contractor position for the 2026 tax season, to begin January 2 and ending April 15.&nbsp; The position has a flexible daytime schedule, averaging 12-20 hours per week, between the hours of 7am – 7pm, Monday-Friday.RESPONSIBILITIES<ul><li>Maintain strict client confidentiality and uphold professional standards at all times.</li><li>Conduct initial screening of clients to confirm eligibility and appointment needs.</li><li>Serve as the primary point of contact for tax clients, answer phone calls, return messages promptly and schedule appointments as needed.&nbsp;</li><li>Clearly communicate appointment details, needed documents and site logistics to clients.</li><li>Maintain accurate scheduling records using calling and scheduling software.</li><li>Communicate with VITA staff and site coordinators regarding client questions, schedule changes, or concerns.</li><li>Serve as a communication link between tax sites and clients to ensure a smooth appointment experience.</li><li>Ensure full compliance with Title VI, including providing service without discrimination based on race, color, sex, age, national origin, or disability.&nbsp;</li></ul>QUALIFICATIONS<ul><li>Willingness and ability to learn and utilize calling and scheduling software.&nbsp;</li><li>Excellent customer service skills, with the ability to communicate clearly and respectfully.</li><li>Demonstrated ability to follow instructions, adhere to procedures, and maintain accuracy.</li><li>Ability to work effectively with individuals from diverse backgrounds.</li><li>Dependable, punctual, and able to work independently with minimal supervision.</li><li>Basic computer skills (email, data entry, online scheduling tools).</li><li>VITA ethics certification required before January 1, 2025. Training is provided.</li></ul>Bilingual candidates encouraged to applyHow To ApplySubmit your cover letter and resume to Kristie Costa, VITA Program Manager, at <a href="mailto:kcosta@unitedwayplains.org" target="_blank">kcosta@unitedwayplains.org</a>

VITA Appointment Scheduler

Exciting opportunity for retirees, stay-at-home parents, or anyone looking for a seasonal part-time, flexible job! &nbsp; Current opportunities in Wichita, Arkansas City and Wellington areas in Kansas.The VITA (Volunteer Income Tax Assistance) Site Coordinator is responsible for maintaining an orderly, efficient, and welcoming site; ensuring Quality Requirements are executed; coordinating volunteer schedules; and providing excellent customer service to clients and volunteers. The Volunteer Income Tax Assistance program provides income-limited households with free assistance to file their income tax return.This is a temporary independent contractor position established for the 2026 tax season, to begin at time of hire and end April 30, with the possibility of some hours through May to accommodate off-season needs.&nbsp; The position has a flexible working schedule, averaging 15-20 hours per week.RESPONSIBILITIESSite Management:<ul><li>Organize waiting areas and workstations for tax preparers with necessary resources and supplies.</li><li>Ensure all required paperwork and forms are stocked for each tax appointment.</li><li>Review intake paperwork and discuss with clients.</li><li>Assist clients through the tax filing process.</li><li>Maintain orderly clients’ files and ensure security of confidential paper and electronic files.</li><li>Communicate supply needs to the Program Manager for ordering.</li><li>Ensure the site closely adheres to the Quality Site Requirements.&nbsp;</li><li>Ensure the site adheres to Title VI by not denying service to anyone based on race, color, sex, age, national origin, or disability.&nbsp;</li></ul>Personnel:&nbsp;<ul><li>Communicate with volunteer preparers to ensure appropriate coverage is maintained for each day the site is open.</li><li>Communicate with volunteers regarding coverage and attendance.</li><li>&nbsp;Track volunteer attendance and hours of service.&nbsp; Prepare monthly volunteer time report for the site to be submitted to the VITA Program Manager.</li><li>Support volunteer appreciation activities.</li><li>(In some cases) supervise administrative staff responsible for greeting clients.</li></ul>Communication:<ul><li>Serve as a main point of contact for clients. Field in-person questions, respond to phone calls and contact clients when necessary to address problems with returns.&nbsp;</li><li>Serve as a communication liaison regarding the operation of the tax site for colleagues and volunteers.</li><li>Distribute updates and changes from the IRS to volunteers and clients.</li></ul>QUALIFICATIONS<ul><li>A willingness to learn and use electronic tax return software. &nbsp;</li><li>Ability to assist clients and volunteers in a courteous and helpful manner.&nbsp;</li><li>Strong organizational skills with the ability to prioritize multiple responsibilities and meet deadlines.&nbsp;</li><li>Committed to providing excellent customer service, with demonstrated ability to follow instructions and carefully review work for accuracy.</li><li>Ability to work with people of diverse backgrounds.</li><li>Punctual and reliable.</li><li>Enjoys working as a part of a team and with volunteers.</li><li>Basic computer skills.</li><li>Basic tax knowledge (Form 1040, Form 1040A, and Form 1040EZ) and VITA certification at the Advanced level is required before February 1, 2025. Training is provided.</li><li>VITA certification as a Site Coordinator is required before February 1, 2025. Training is provided.</li></ul>Bilingual candidates encouraged to applyHow To ApplySubmit your cover letter and resume to Kristie Costa, VITA Program Manager, at <a href="mailto:kcosta@unitedwayplains.org" target="_blank">kcosta@unitedwayplains.org</a> . Please indicated which area you are interested in (Wichita, Arkansas City, or Wellington)

VITA Site Coordinator

Overview:&nbsp;Do you want to help meet the tangible needs of local nonprofits? Thrive on building relationships with a variety of audiences? Enjoy working in a fast-paced, active role? If so, apply to join the United Way team as a full-time GIV Warehouse Associate. In this role, you will assist with the daily operation of our&nbsp;<a href="https://unitedwayplains.org/give-items-of-value/" target="_blank">Give Items of Value</a>&nbsp;(GIV) warehouse. The GIV program accepts in-kind donations from local companies and national retailers that are available to nonprofits for free. Donations range from office furniture and supplies to housewares, hygiene items, holiday décor and much more. Last year, 280 nonprofits visited GIV and obtained over $3 million worth of free goods, which helped lower their overhead expenses and funnel more financial resources into programming to meet the needs of their clients.&nbsp;Key Responsibilities:<ul><li>Maintain a clean, organized, and safe warehouse environment, following all safety protocols.&nbsp;</li><li>Communicate effectively and positively with not-for-profit agencies, volunteers, and local donors; build strong relationships.&nbsp;</li><li>Regularly consolidate, refill, and adjust locations of merchandise in the warehouse.</li><li>Support warehouse staff with volunteer groups, donation pick-ups, and duties needed for accurate inventory control.</li><li>Perform outbound counts for the items being obtained by the non-profit agencies.</li><li>Assist with various other tasks necessary to ensure GIV program is successful and impactful.&nbsp;</li></ul>Requirements and Qualifications:<ul><li>Full-time, primarily Monday-Friday during normal business hours; however, some flexibility is required to occasionally be available early mornings, evenings or weekends</li><li>Position is carried out primarily in a warehouse environment.&nbsp; Extended period of standing is required, along with ability to lift up to 60 pounds. The work environment will include exposure to hot temperatures during summer months.</li><li>Prior warehouse job experience of at least 1 year is preferred</li><li>Excellent customer service skills</li><li>Ability to operate a box-truck, pallet jack, and forklift safely and efficiently.</li><li>Must be OSHA-10 and forklift certified.&nbsp; Training for certification will be provided if needed.</li><li>Excellent driving record&nbsp;</li><li>Proficiency using computers, including MS Office, the Internet, and previous experience working with inventory management systems</li><li>Strong written and oral communication skills</li><li>Strong relationship and team-building skills</li><li>Proven critical thinking skills; ability to identify and resolve issues related to inventory or warehouse operations.</li><li>Able to manage multiple projects simultaneously while maintaining a very strong attention to detail</li><li>Capable of working effectively with limited supervision</li><li>Growth mindset</li><li>Self-motivated with a very strong work ethic</li></ul>Core Competencies for all United Way Professionals:<ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency should drive their performance and professional motivations.</li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>How to Apply:&nbsp;Submit your cover letter and resume via email to:&nbsp;<a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “GIV Warehouse Associate” in the subject line.More information about the United Way of the Plains can be found at&nbsp;<a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a>&nbsp;

18 Administration / Customer Service Jobs