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<h2>Summary:&nbsp;</h2>The accountant provides accounting and data entry services with the emphasis on daily accounts receivable transactions and assists with payroll processes. The accountant maintains financial records of United Way Fox Cities including assuring integrity of the accounting software, campaign pledge and receivable database, and financial statements.&nbsp;&nbsp;<h2>Essential Duties/Responsibilities:&nbsp;</h2>Accounts Payable and Receivable:&nbsp;<ul><li>Performs accounts payable processes ensuring accuracy and adherence to policies, procedures, and controls, including review of employee travel/expense reports.&nbsp;</li><li>Pay agencies, based on Board approved Agency investments, through online banking system, set up new agencies on direct deposit.&nbsp;</li><li>Maintain systems necessary for accurate distribution of grants and designations.&nbsp;</li><li>Maintain and update accounts receivable by posting payment transactions to existing receivables.&nbsp;</li><li>Analyze accounts receivable aging for accounts and transactions that require further investigation or adjustments.&nbsp;&nbsp;</li><li>Prepare and mail direct billing statements to individuals and organizations and track payments.&nbsp;</li><li>Generate receivable batch reports and prepare information in a format for general ledger entries.&nbsp;</li><li>Prepare bank deposits for pledge payments and deliver to the bank.&nbsp;</li><li>Assist with budget and reporting functions related to grants, including:&nbsp;</li><li>Review, record and update budgets.&nbsp; &nbsp;</li><li>Prepare and submit program expenses.&nbsp;</li><li>Create and track payments.&nbsp;</li><li>Analyze program reports.&nbsp;</li><li>Monitor payroll hours.&nbsp;</li><li>Update financial policies as needed for grant compliance.&nbsp;</li><li>Keep appropriate documentation for program expenses.&nbsp;</li><li>Ensure compliance.&nbsp;</li></ul>Payroll:&nbsp;<ul><li>Process bi-monthly payroll process.&nbsp;</li><li>Review payroll and related journal entries to ensure accuracy.&nbsp;</li><li>Assist with payroll preparation, including tax filing.&nbsp;</li><li>Benefits maintenance and payments.&nbsp;</li></ul>Monthly and Yearly Closing Process:&nbsp;<ul><li>Applies accounting principles and techniques to systematically record and present financial data. Ensures that accounting transactions are recorded and reported accurately and in a timely fashion.&nbsp;</li><li>Performs journalizing entries and posting of cash receipts, cash disbursements, accounts payable, accounts receivable, and general journal entries in accordance with accounting policies and procedures.&nbsp;&nbsp;</li><li>Prepare the month end close journal entries for responsible areas.&nbsp;</li><li>Prepare balance sheet account reconciliation and perform variance analysis.&nbsp;</li><li>Maintain organized, accurate and complete accounting records.&nbsp;</li><li>Assist with account analysis, as needed.&nbsp;</li><li>Assist with preparation of monthly financial reports on a timely basis.&nbsp;</li><li>Manage financial record retention and destruction.&nbsp;</li><li>Assist with completion of surveys &amp; statistical reports.&nbsp;</li><li>Assist with annual budget processes.&nbsp;</li></ul>Annual campaign:&nbsp;<ul><li>Process pledges receivable process, including receipting, posting, invoicing and statement preparation.&nbsp;</li><li>Work closely with the Resource Development team relative to the finance staff’s work, including monitoring campaign performance and projections for the monthly financial statements.&nbsp;</li><li>Reconcile Customer Relationships Management software (Andar) pledges and accounting software (MIP)&nbsp;</li><li>Assist in auditing campaign envelopes and with entering campaign designation information into campaign software database&nbsp;</li></ul>Audits:&nbsp;<ul><li>Assist with annual audit, reporting and other projects, as assigned in preparation of audit work schedules.&nbsp;</li><li>Assist in the preparation of the annual tax return information for External Auditors&nbsp;&nbsp;</li><li>Assist in the preparation of the audited financial statements and footnotes.&nbsp;</li><li>Respond to outside agency audit information requests.&nbsp;</li><li>Develop, implement, and monitor internal controls to ensure fiscal integrity.&nbsp;</li><li>Maintain appropriate financial and accounting files.&nbsp;</li><li>Perform duties related to other financial audits.&nbsp;</li></ul>

Accountant

If you excel at organizing information, connecting people to resources, and keeping multiple moving parts on track, the Intake and Triage Coordinator role with United Way of Asheville and Buncombe County (UWABC) and the Buncombe County Long-Term Recovery Group (BCLTRG) is where you want to be. &nbsp; The Intake and Triage Coordinator for the BCLTRG plays a critical role for disaster recovery referrals, ensuring individuals and families impacted by Hurricane Helene are quickly matched with the right services and support.The&nbsp;<a href="http://buncombeltrg.org" target="_blank">BCLTRG&nbsp;</a>is a collaborative network of nonprofits, faith-based organizations, government agencies, and community partners working together to support equitable, coordinated disaster recovery following Hurricane Helene. Operating through a committee-led structure, the BCLTRG aligns resources, shares information, and streamlines services to ensure that individuals and families across Buncombe County, particularly those most impacted, can access the support they need to rebuild and recover.&nbsp;This position is a grant-funded position through December 2026 with the hope to extend past this date based on available funding. The goal for the BCLTRG is for it to become an independent non-profit organization. This position would, in the future, transition to direct employment with the BCLTRG.As the Intake and Triage Coordinator, you serve as the first point of contact for individuals and families impacted by disasters seeking assistance. This role is responsible for gathering essential client information, conducting preliminary needs assessments, verifying eligibility, and assigning cases to Disaster Case Management Agencies based on needs and organizational capacity. The Coordinator ensures timely, compassionate, and efficient service delivery, contributing to the organization’s goal of helping survivors recover and rebuild their lives. In cases where there is no available match with a partner agency, the Coordinator may also provide short-term or limited disaster case management directly to ensure continuity of support.KEY RESPONSIBILITIES&nbsp;Client Engagement &amp; Triage<ul><li>Receive incoming referrals from the case management platform.</li><li>Regular engagement at partner agencies to support in-person walk-in clients.</li><li>Enter accurate and complete information into the case management platform.</li><li>Screen for eligibility based on program criteria.</li><li>Review, prioritize, and assign cases to partner agencies based on demographics, location, and nature of needs.</li><li>Ensure culturally competent and trauma-informed interactions with all clients.</li><li>Help identify and address access barriers for individuals who may be underrepresented or face systemic challenges in receiving assistance.</li><li>Ensure automated communication systems are functioning properly to notify clients of referral status, next steps, or ineligibility, and intervene when clarification or follow-up is needed.</li><li>Provide temporary disaster case management in situations where immediate support is needed and a partner agency is not available, including needs assessments, recovery planning, and connection to financial assistance and community resources.</li></ul>Cross-Agency Coordination<ul><li>Maintain strong communication with Disaster Case Management Lead, committee chairs, and partner agencies.</li><li>Collaborate with the Case Management Lead to support onboarding and consistent triage practices across partner agencies.</li><li>Monitor agency capacity to ensure referrals align with available resources, and proactively adjust triage assignments in coordination with partner organizations.</li><li>Provide occasional backup or cross-coverage support to the Disaster Case Management Lead as needed, especially during high-volume intake periods.</li><li>Help facilitate regular case assignment reviews to ensure balance across agencies and surface systemic gaps in capacity or services.</li><li>Flag situations where no agency is available for assignment and initiate direct case management to bridge the gap, notifying the Disaster Case Management Lead and supporting timely follow-up.</li></ul>Data Systems &amp; Reporting<ul><li>Utilize the coordinated technology platform to track and maintain intake and triage statistics for program evaluation.</li><li>Provide regular updates on intake trends, urgent cases, and unmet needs.</li><li>Ensure compliance with data privacy regulations (e.g., HIPAA, local confidentiality requirements).</li><li>Support reporting requirements for funders and disaster recovery partners.</li><li>Contribute to the development of intake dashboards or reporting tools to help visualize and share trends.</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are associated with the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.Minimum Requirements<ul><li>1+ years of experience in intake, client services, or case management, ideally in a disaster recovery, social services, or crisis response setting</li><li>And an Associate's degree in social work, human services, or related field or 2 years of equivalent work experience</li><li>Strong interpersonal and active listening skills</li><li>Ability to communicate (oral and written) in Spanish</li><li>Ability to manage multiple priorities</li><li>Proficiency in data entry and case management software</li><li>Commitment to the&nbsp;<a href="https://www.unitedwayabc.org/vision-mission" target="_blank">mission and guiding principles</a> of UWABC and BCLTRG and ability to model those principles</li></ul>Technical Skills, Abilities and other Requirements<ul><li>Technical proficiency with computers, Google Workspace (Gmail, Docs, Drive, Sheets) and strong ability to learn and use a variety of other platforms (e.g.,Asana)</li><li>Strong multitasking and organizational skills</li><li>Understanding and sensitivity to diverse cultural backgrounds and needs</li><li>Commitment to trauma-informed care principles and applying them in real-world practice</li><li>Ability to communicate (oral and written), in English</li><li>Valid North Carolina Driver’s License with a driving record that meets insurance requirements</li></ul>Nice to Have<ul><li>Familiarity with disaster recovery programs, resources, and policies</li><li>Training in trauma-informed care and cultural humility</li><li>Prior experience working within a United Way or similar collaborative framework</li></ul>Work EnvironmentThe physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals who are differently abled to perform the essential functions.While performing the duties of this position, the employee is regularly required to:&nbsp;&nbsp;<ul><li>Sit, stand, walk, reach with hands and arms, talk and hear</li><li>Use finger and hand motion.</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.</li><li>Moderate level of stress caused from tight deadlines.</li><li>Moderate level of mental and/or visual fatigue and/or eyestrain may result from looking at a computer screen for extended periods of time.</li><li>Occasional work in the community at meetings.</li><li>Occasional work outside of normal business hours.</li><li>Occasional travel is required.</li><li>Moderate office noise level.</li></ul>This position is exempt from overtime regulations. Hybrid work environment: a mix of office, remote, and community settings (e.g., visiting partner sites, attending local events, and potentially attending relevant conferences and/or regional or statewide gatherings). As part of our hybrid work policy, new employees are required to work from the UWABC office a minimum of 3 days per week for the first 90 days, and then the schedule can be modified based on conversations with the supervisor.Reports To: Disaster Case Management LeadSupervises:&nbsp; 0Hours: 40/week&nbsp;Hiring Range and Benefits:&nbsp;$46,000 - $50,000 annually plus full benefits, including paid vacation, sick and personal leave; employer contributions to 401(k), 100% employer paid premiums for employee health, dental, and vision insurance and contributions for dependents to insurance benefits.&nbsp; Self-care fund, life and disability insurance, and coaching and support.&nbsp;&nbsp;&nbsp;&nbsp;United Way of Asheville and Buncombe County is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law

UWABC Office

United Way of Asheville and Buncombe County

BCLTRG Intake and Triage Coordinator (grant-funded)

Position Title:&nbsp;&nbsp;&nbsp; Techquity Outreach &amp; Navigation Specialist (12 month LTE)Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Program Director - Connected CommunitiesLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hybrid; Some in-state travel required, primarily in Racine area.12 month grant-funded full time (40hrs/wk) LTE role through Nov. 2026.Techquity Outreach &amp; Navigation Specialists are an essential part of the United Way of Wisconsin Techquity WI team. The specialist will work directly with clients receiving loaned devices through Techquity WI, particularly in Racine County and with some additional statewide responsibilities, to help them gain digital skills, troubleshoot technical issues, and feel confident using their device to support their everyday needs for education, employment, health monitoring, and more. Spanish language skills and experience working with Spanish-speaking community members is highly desirable for this role.The role will involve identifying eligible individuals, onboarding program partners, guiding enrolled individuals through technology setup, supporting laptop distribution events, and providing ongoing digital literacy training and navigation. This assistance will be provided primarily in person and by voice telephone but may also include other communication methods that work for the learner. Some travel will be required.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improve lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide, our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity WI. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be effective communicators, with strong discernment and organization skills, commitment to adding value to the team, and a goal of implementing United Way’s strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community. Ideal candidates will exhibit:<ul><li>Excellent Customer Service: You provide excellent customer service, and demonstrate innovation and flexibility when meeting the needs of clients.</li><li>Innovative and Resourceful: You are able to creatively solve problems and negotiate and handle stressful situations and competing priorities in a positive manner.&nbsp;</li><li>Cultural Competence: You are able to work with diverse clients and are appropriately culturally responsive to people from different racial, socio-economic, and ethnic communities.&nbsp;</li><li>Language Skills: You are comfortable using English, and ideally Spanish, in all settings.</li><li>Previous experience in a digital literacy or community support role is beneficial but not required—we are willing to train the right candidate.<ul><li>A background in social work, community engagement, education, or a related field is advantageous.</li></ul></li><li>Passion for digital equity and the commitment to helping bridge the digital divide.</li></ul>ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in supporting United Way of Wisconsin’s statewide Techquity Wisconsin programming. The Outreach &amp; Navigation Specialist for Racine County will be responsible for the following:<ul><li>Client Support and Engagement:<ul><li>Identify and enroll eligible clients in the Techquity Wisconsin device loan program. Facilitate device distribution.</li><li>Conduct individualized assessments with each client to determine program eligibility and clients’ specific technological needs, home internet and device access, and digital skill needs.&nbsp;</li><li>Assist clients with device setup (e.g., laptops, tablets), internet connectivity, and basic troubleshooting.</li><li>Provide guidance on safe internet practices, including cybersecurity and protecting personal information.</li><li>Encourage and support clients in exploring online resources, including telehealth, education, and essential services&nbsp;</li><li>Serve as on-call responders to device and internet-related questions from device recipients. Help with device navigation, problem-solving, and replacements if devices fail.</li><li>Distribute tip sheets and other resources, and schedule follow-up sessions based on individual needs.</li></ul></li><li>Community Training and Digital Literacy:<ul><li>Conduct one-on-one and small group sessions to help clients navigate digital tools and resources confidently, and that meet the clients’ specific needs.</li><li>Provide orientation to the Wisconsin Community Skills website for local digital skilling and upskilling.</li></ul></li><li>Case Management and Impact Tracking &amp; Reporting:<ul><li>Set and confirm goals with the client to support their plan, connectivity needs, and internet use priorities. Plan and manage assistance to each client with the goal of fulfilling the agreed goals</li><li>Document client interactions, event details, device distribution, &nbsp;and navigation progress in case management systems to track outcomes and support follow-up.</li><li>Work closely with team members to gather and report on client success metrics, providing insights to improve service delivery.</li></ul></li><li>Community Engagement with Cultural Sensitivity:<ul><li>Onboard eligible community partners, guiding them through the device enrollment and distribution process.</li><li>Act as a supportive digital guide for diverse populations, ensuring cultural sensitivity and inclusivity in every interaction.</li><li>Develop and distribute coordinated, consistent local program outreach and recruitment materials.</li><li>Engage with local community events, promoting digital literacy resources and offering digital navigation services in a way that builds trust and rapport.</li></ul></li><li>Other Duties as Assigned</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Required Education, Skills, and Experience:<ul><li>Bachelor’s degree in education, nonprofit management, social services, or an equivalent degree recommended.</li><li>Spanish language skills highly desired. Work experience with the Hispanic or Hmong community is also a plus.&nbsp;</li><li>A valid Driver’s License and current auto insurance are necessary.</li><li>Ability to manage multiple tasks efficiently while meeting deadlines.</li><li>Excellent knowledge of Microsoft Office Suite – especially Word, Outlook, Excel, and PowerPoint. Ability to use video conference tools (e.g., Zoom, Microsoft Teams).</li><li>Strong written and verbal skills for stakeholder interaction and relationship building.</li><li>Ability to work in a hybrid/distributed office environment.</li><li>Self-initiative in learning modern technologies and advancing tech skills.</li><li>Comfort with and knowledge of how to appropriately engage with a wide range of parties (colleagues, executive leadership, vendors, etc.).</li><li>Familiar with tracking tools, ensuring accuracy in data gathering, documentation, and reporting.</li><li>Demonstrated flexibility in changing environments and experience aligning program activities with broader goals.</li><li>Proficient in project management tools, databases, spreadsheets, word processing, and email platforms.</li><li>Experience working in digital inclusion, tech support, volunteer training, or similar programs a plus.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

United Way of Wisconsin

Techquity Outreach & Navigation Specialist (12 month LTE)

POSITION SUMMARY Supervise 211 and Crisis Services Specialists and provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment.&nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Constantly monitor incoming contacts (calls, chats, texts, and emails) and Specialists’ interactions for timely response, intervention, and quality service.</li><li>Provide technical support to Specialists and address any issues and outages.</li><li>Constantly answer inbound chat, text, and email client contacts and complete outbound crisis/suicide follow ups calls.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with Specialists and contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients when appropriate and assist Specialists in understanding when advocacy is needed.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Assist Specialists by conducting interventions with contacts in imminent safety risk situations.</li><li>Initiates debrief meetings with Specialists following challenging contacts (suicide, homicide, child abuse, human trafficking, domestic violence, etc.) to review protocols used, provide feedback and coaching, and ensure personal self-care techniques are used, as necessary.</li><li>Accurately document all meetings with direct reports on a regular basis to ensure effective communication, coaching, and professional development, and conduct formal performance reviews. &nbsp;</li><li>Collaborate with Managers or Directors to address performance concerns and departmental processes to enhance quality assurance outcomes.</li><li>Occasionally answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral calls when needed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Attend all required in-person and virtual meetings as scheduled, and specialized trainings upon eligibility.&nbsp;</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Inform USA CRS or CRS-DC certification preferred.</li><li>CIRS or Crisis Worker certification preferred.</li><li>Two years in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>One year of supervisory or coaching experience preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client and staff needs and show sensitivity to issues.</li><li>Excellent organizational skills with the ability to quickly adapt to a changing call volume while maintaining standards of high quality required.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Must have access to a private, secure, and stable high-speed internet connection</li><li>Must have access to a quiet, confidential workspace</li><li>Ability to attend in-person meetings and events as required by the role</li><li>Ability to pass level II background screening</li><li>Bilingual in English/Spanish preferred.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. &nbsp; &nbsp;Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Supervisor, 211 & Crisis Services

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Specialist, 211 & Crisis Services

/ 
 
 


Donor Relations Manager 
 
Position Summary: 


The Donor Relations Manager develops plans, implements and evaluates 

accounts of United Way of Forsyth County corporate partners and individuals 

with a focus on identifying growth opportunities as well as identifying new 

resource opportunities in order to enhance annual and long-term fundraising 

goals and promote UWFC’s strategic mission, with a measured focus on 

personal donor connections. 
 
Reports to: Chief Development Officer 


Position Duties &amp; Responsibilities 
The following statements are intended to describe the general nature and level 
of work being performed and not intended to be construed as an exhaustive list of all 
responsibilities, duties and skills required. 

ï· Prepares and executes year-round relationship plans for company 

accounts and individual investors with a focus on maximizing potential 

and growth. 

ï· Develop and adapt plans for challenging companies 

ï· Focus on attracting and developing new partnerships. 

ï· Heavy focus on individual donor engagement with expectations of 

meeting ambitious goals around personal contact with donors and 

prospects. 

ï· Works closely with volunteers to leverage experience and connections 

to gain better access to company leadership and build strong, more 

effective relationships. 

ï· Prepares and executes an ongoing engagement plan for assigned 

individual donors. 

ï· Cultivate major gifts and planned giving prospects through ongoing 

engagement. 

ï· Prepares and executes an individual campaign plan for all accounts 

assigned. 

ï· Ensures the accuracy of data on all accounts and maintains strict 

confidentiality of personal account and financial information. 

ï· Works as part of a team to develop and execute a year-round 

engagement plan for companies and individual investors. 

ï· Establishes rigorous individualized personal and professional 

development plans. 


ï· Understands and supports UWFC’s strategic direction in the 

community. 

ï· Identifies and develops new opportunities for resources. (Expansion in 

existing accounts as well as potential new companies/investors) 

ï· A willingness to take on additional duties to ensure the success of the 

team 

ï· Occasional local travel may be required with some events/tasks outside 

of traditional work hours 
 

Qualifications 
 

To perform this job successfully, an individual must be able to perform each 

essential job function satisfactorily and be present while performing those 

functions. The requirements listed are representative of the basic 

knowledge, skills, and/or abilities required. Reasonable accommodation 

may be made to enable individuals with disabilities to perform the essential 

functions. The individual in this role must display the highest level of integrity 

and confidentiality. United Way also values innovative thinking, and a 

successful candidate will be a self-starter who can work within the team to 

achieve goals and objectives. The individual should have effective 

communication skills, attention to detail and organization, and flexibility and 

adaptability. The individual will also maintain knowledge of trends, best 

practices, and research in his/her area of responsibility to enhance 

development practices. 
 

Education and/or Experience 

 • Bachelor's degree preferred. 

 • At least two years of fundraising experience required. 

 • Knowledge of Forsyth County and the human service sector is 

preferred. 

 *Proficiency in Micro Office Suite, and donor database platforms. 
 *Work experience may substitute for education requirements. 

 Additional information and requirements: 

ï· Physical Requirements: ability to move supplies weighing up to 

20lbs. 

ï· NC Driver’s license and auto insurance are required. 

ï· This is a hybrid position; 4 days in the office Friday remote. 

ï· FLSA status: Exempt 

 We offer a full health benefit package with 12 paid holidays, PTO, 401K 

and Defined Contribution plan. 

EOE

United Way Forsyth County

Donor Relations Manager

POSITION SUMMARY Provides technology support across the organization by maintaining systems, managing user profiles, and assisting hybrid, remote, and 24/7 contact center staff. Ensures reliable and secure operations through troubleshooting, training, inventory management, and collaboration with the Technology department. &nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Support all departments in maintaining approved technology platforms, user profiles, and provide prompt, customer-focused technical assistance to resolve issues for hybrid, remote staff, and the 24/7 contact center.</li><li>Install, configure, and troubleshoot desktops, laptops, printers, VOIP phones, and other end-user devices.</li><li>Stay up to date on new Microsoft 365 features and other technologies to maximize their effectiveness.</li><li>Troubleshoot and resolve hardware, software, network, and endpoint issues.</li><li>Prioritize and escalate urgent technical issues to minimize disruption.</li><li>Document solutions and update the technology knowledge base regularly.</li><li>Manage inventory, warranties, and software licensing for technology equipment.</li><li>Maintain user profiles for copiers, email, door access, and SharePoint.</li><li>Deliver training to end users on hardware and software tools.</li><li>Support disaster recovery and business continuity efforts.</li><li>Apply technology best practices to ensure consistency and security.</li><li>Conduct routine maintenance, including software updates, antivirus scans, and hardware upgrades, to optimize device performance and ensure security.</li><li>Work closely with and provide support to the Technology department.</li><li>Provide support with HFUW events as directed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate’s degree or equivalent combination of experience and education may be considered in lieu of degree.</li><li>One year of experience providing desktop Windows support with hands-on expertise in PC hardware, software, and operating system support, including installation, configuration, and troubleshooting across diverse products and customer types, preferred.</li><li>Advanced experience with Microsoft 365 platform preferred.</li><li>Experience in network troubleshooting and remote access technologies.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays, to meet the needs of a 24-hour contact center.</li><li>Ability to assess and resolve issues quickly to minimize user impact and downtime.</li><li>Excellent organizational skills with the ability to adapt quickly to changing priorities while maintaining high-quality standards.</li><li>Ability to quickly master new concepts, tools, and technologies.</li><li>Customer service skills and experience required.</li><li>Ability to edit, complete, and assemble reports.</li><li>Attention to detail and accuracy.</li><li>Excellent analytical skills.</li><li>Skilled at managing multiple priorities simultaneously.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, with the ability to effectively interact with both technical and non-technical staff at all levels, required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Constantly positions self to maintain computers in the office, including under the desks and in the server closet</li><li>Frequently traveling to the office when needed.</li><li>Frequently moving or lifting objects up to 30 pounds.</li><li>Frequently moving about to accomplish tasks or moving from one worksite to another.</li><li>Frequently adjusting or moving objects up to 30 pounds in all directions.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>Constant evenings and weekend hours.</li><li>Occasional early mornings.</li><li>High level of long periods of concentration.</li><li>Constant staff interaction.</li><li>Reliable transportation required.&nbsp;</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

Specialist, Technology Services

Overview:&nbsp;Do you want to help meet the tangible needs of local nonprofits? Thrive on building relationships with a variety of audiences? Enjoy working in a fast-paced, active role? If so, apply to join the United Way team as a full-time GIV Warehouse Associate. In this role, you will assist with the daily operation of our&nbsp;<a href="https://unitedwayplains.org/give-items-of-value/" target="_blank">Give Items of Value</a>&nbsp;(GIV) warehouse. The GIV program accepts in-kind donations from local companies and national retailers that are available to nonprofits for free. Donations range from office furniture and supplies to housewares, hygiene items, holiday décor and much more. Last year, 280 nonprofits visited GIV and obtained over $3 million worth of free goods, which helped lower their overhead expenses and funnel more financial resources into programming to meet the needs of their clients.&nbsp;Key Responsibilities:<ul><li>Maintain a clean, organized, and safe warehouse environment, following all safety protocols.&nbsp;</li><li>Communicate effectively and positively with not-for-profit agencies, volunteers, and local donors; build strong relationships.&nbsp;</li><li>Regularly consolidate, refill, and adjust locations of merchandise in the warehouse.</li><li>Support warehouse staff with volunteer groups, donation pick-ups, and duties needed for accurate inventory control.</li><li>Perform outbound counts for the items being obtained by the non-profit agencies.</li><li>Assist with various other tasks necessary to ensure GIV program is successful and impactful.&nbsp;</li></ul>Requirements and Qualifications:<ul><li>Full-time, primarily Monday-Friday during normal business hours; however, some flexibility is required to occasionally be available early mornings, evenings or weekends</li><li>Position is carried out primarily in a warehouse environment.&nbsp; Extended period of standing is required, along with ability to lift up to 60 pounds. The work environment will include exposure to hot temperatures during summer months.</li><li>Prior warehouse job experience of at least 1 year is preferred</li><li>Excellent customer service skills</li><li>Ability to operate a box-truck, pallet jack, and forklift safely and efficiently.</li><li>Must be OSHA-10 and forklift certified.&nbsp; Training for certification will be provided if needed.</li><li>Excellent driving record&nbsp;</li><li>Proficiency using computers, including MS Office, the Internet, and previous experience working with inventory management systems</li><li>Strong written and oral communication skills</li><li>Strong relationship and team-building skills</li><li>Proven critical thinking skills; ability to identify and resolve issues related to inventory or warehouse operations.</li><li>Able to manage multiple projects simultaneously while maintaining a very strong attention to detail</li><li>Capable of working effectively with limited supervision</li><li>Growth mindset</li><li>Self-motivated with a very strong work ethic</li></ul>Core Competencies for all United Way Professionals:<ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency should drive their performance and professional motivations.</li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>How to Apply:&nbsp;Submit your cover letter and resume via email to:&nbsp;<a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “GIV Warehouse Associate” in the subject line.Application Deadline: For priority consideration, apply by October 15th, 2025; position will remain open until filled.&nbsp;More information about the United Way of the Plains can be found at&nbsp;<a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a>&nbsp;

Warehouse Associate

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job.It’s a mission. Come work with us!The&nbsp;Housing Plus Operations and Program Supervisor is responsible for the day-to-day operations of the 211 Housing Plus program and supports the 211 Navigation Center. General duties include hiring and supervising team members, scheduling team to ensure proper coverage, and representing the program at internal and external meetings.Responsible for establishing, maintaining, and elevating relationships with government representatives, homeless service providers, volunteers, etc. It is the&nbsp;Housing Plus Operations and Program Supervisor's&nbsp;responsibility to stay abreast of funding proposal due dates, manage proposal timelines, and work with leadership to complete and deliver proposals as well as for monthly and quarterly grant-related reports and any ad hoc report requests.Housing Plus operational hours are Mon-Fri 7:30am to 5:00pm. However, this position is responsible for ensuring after-hours coverage and coordinates with third-party after-hours vendor to ensure seamless operations. Also supports 211 Navigation Center team during normal and holiday hours.General Responsibilities:<ul><li>Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.</li><li>Hire, train, and supervise an assigned team</li><li>Manage daily operations, including scheduling and managing time off for assigned team. Coordinates with 211 Program Manager and 211 Director for supplemental shift coverage for planned and unplanned staffing shortages. Acts as back up when needed.</li><li>Serve as liaison with shelter directors and others to whom the program makes shelter referrals; follow up on complaints/problems with referrals.</li><li>Represent program at internal and external meetings, coalitions etc. specifically in required Continuum of Care meetings and subcommittee meetings across the region. Provides leadership at these tables and can make operational changes, that do not impact finances, that are suggested or needed by committees.</li><li>Remains apprised of developments or changes in regional homeless and prevention services. Communicates trends, changes, challenges, and plans with leadership on a regular basis.</li><li>Pull and create monthly and quarterly grant related reports to submit to Director for final approval. Presents reports at internal and external leadership meetings.</li><li>Provides timely updates and training to team related to homeless services and resources, processes and call work flow updates, and database updates.</li><li>Develop process and procedures for all after-hours support functions. Communicates changes to after-hours vendor in a timely manner.</li><li>Provides timely and accurate response to City and County requests for information and action.</li><li>Oversees quality assurance related activities including client file management, documentation, and customer service experience.</li><li>Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.</li></ul>Knowledge, Skills &amp; Ability<ul><li>Associate or Bachelor’s degree (preferred) in human services, social work, or related field.</li><li>Minimum of two years of direct supervisory experience.</li><li>Two or more years working in a social service field, preference for those who have worked in homeless services.</li><li>Ability to work in a face paced environment and willingness to pitch in to help team. By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job.</li></ul>It’s a mission. Come work with us!The&nbsp;Housing Plus Operations and Program Supervisor is responsible for the day-to-day operations of the 211 Housing Plus program and supports the 211 Navigation Center. General duties include hiring and supervising team members, scheduling team to ensure proper coverage, and representing the program at internal and external meetings.Responsible for establishing, maintaining, and elevating relationships with government representatives, homeless service providers, volunteers, etc. It is the&nbsp;Housing Plus Operations and Program Supervisor’s&nbsp;responsibility to stay abreast of funding proposal due dates, manage proposal timelines, and work with leadership to complete and deliver proposals as well as for monthly and quarterly grant-related reports and any ad hoc report requests.Housing Plus operational hours are Mon-Fri 7:30am to 5:00pm. However, this position is responsible for ensuring after-hours coverage and coordinates with third-party after-hours vendor to ensure seamless operations. Also supports 211 Navigation Center team during normal and holiday hours.General Responsibilities:<ul><li>Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.</li><li>Hire, train, and supervise an assigned team</li><li>Manage daily operations, including scheduling and managing time off for assigned team. Coordinates with 211 Program Manager and 211 Director for supplemental shift coverage for planned and unplanned staffing shortages. Acts as back up when needed.</li><li>Serve as liaison with shelter directors and others to whom the program makes shelter referrals; follow up on complaints/problems with referrals.</li><li>Represent program at internal and external meetings, coalitions etc. specifically in required Continuum of Care meetings and subcommittee meetings across the region. Provides leadership at these tables and can make operational changes, that do not impact finances, that are suggested or needed by committees.</li><li>Remains apprised of developments or changes in regional homeless and prevention services. Communicates trends, changes, challenges, and plans with leadership on a regular basis.</li><li>Pull and create monthly and quarterly grant related reports to submit to Director for final approval. Presents reports at internal and external leadership meetings.</li><li>Provides timely updates and training to team related to homeless services and resources, processes and call work flow updates, and database updates.</li><li>Develop process and procedures for all after-hours support functions. Communicates changes to after-hours vendor in a timely manner.</li><li>Provides timely and accurate response to City and County requests for information and action.</li><li>Oversees quality assurance related activities including client file management, documentation, and customer service experience.</li><li>Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.</li></ul>Knowledge, Skills &amp; Ability<ul><li>Must be able to handle difficult situations with mature attitude, judgement, poise, tact and diplomacy</li><li>Associate or Bachelor’s degree (preferred) in human services, social work, or related field.</li><li>Minimum of two years of direct supervisory experience.</li><li>Two or more years working in a social service field, preference for those who have worked in homeless services.</li><li>Ability to work in a fast paced environment and willingness to pitch in to help team.</li><li>Must have a high level of attention to detail and concern for accuracy.</li><li>Self-starter with demonstrated ability to work independently and within teams, meet deadlines, and manage projects effectively.</li></ul>To view the position and apply,&nbsp;<a href="https://helpingpeople.aaimtrack.com/jobs/1246043" target="_blank">click here</a>. &nbsp; You may also apply by sending your resume to <a href="mailto:careers@unitedwaystl.org" target="_blank">careers@unitedwaystl.org</a>United Way of Greater St. Louis is an Equal Opportunity Employer.

United Way of Greater St. Louis

Greater St. Louis

Housing Plus Ops and Program Supervsior

By bringing people and organizations together to solve our region's most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It's more than a day job. It's a mission. Come work with us!The Data Manager is responsible for developing and maintaining application/reporting software and databases used by our funded agencies, extracting and analyzing data in our database, ensuring high levels of data integrity and quality, overseeing data management processes, conducting community research, creating reports to address requests for both internal and external data, and providing technical support related to data collection and analysis efforts within our community impact function. &nbsp;General Responsibilities:<ul><li>Data &amp; database management<ul><li>implement policies and protocols to manage data collected from 211 partners that help ensure data quality and integrity; collaborate with relevant staff to build and maintain infrastructure of online reporting data collection systems; serve as liaison with online application/reporting system vendor to ensure custom reports are developed to specified standards and data is extracted as needed; create resources and systems to build organizational understanding of agency and community data; oversee and implement procedures to ensure existing data is up to date and accurate.</li></ul></li><li>Data collection, analysis &amp; interpretation<ul><li>build organizational understanding of internal and external data by conducting community research and analyzing internal data to create accurate easily interpretable reports, ensure updated, accurate information is shared in appropriate repositories; navigate public data sources to locate nonprofit, and community data that is pertinent to further organizational efforts; develop and manage standard and custom queries to extract data from existing databases; represent Community Impact Division at organization-wide data team meetings; create easily accessible platforms that empower coworkers to locate and understand data; manage a process to efficiently and effectively address organizational data needs.</li></ul></li></ul> &nbsp;<ul><li>Technical support<ul><li>work with vendor to troubleshoot issues with online application/reporting portal and databases; support coworkers in resolving issues related to online reporting systems, and resultant reports.</li></ul></li></ul> &nbsp;Key Accountabilities:<ul><li>Develop and maintain queries and tables within the 211 databases to allow for consistent and standardized data analysis.</li><li>Produce monthly, quarterly and annual reports with data collected from multiple platforms/systems.</li><li>Create compelling and reader-friendly infographics, tables, graphs, maps and other presentation visuals to communicate complex ideas, issues and trends gleaned from statistical reports.</li><li>Ensure validity of critical data is accurately collected.</li><li>Troubleshoot data issues and works in collaboration with internal staff to identify and correct issues and ensure validity and efficacy of data.</li><li>Collaborate with Community Impact teams to integrate insights into program planning</li><li>Proactively identify areas of concern within the department processes or data collection systems and brings those to the Team for discussion.</li><li>Serve as a liaison with the online application/reporting system vendor to ensure all system aspects (online portal, forms, reports, queries, database, etc.) are functional and accurate while ensuring projects are completed on time and according to specifications</li><li>Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned</li></ul> &nbsp;KSA (Knowledge, Skills and Abilities):<ul><li>Minimum of two to four years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.)</li><li>Bachelor's degree or equivalent experience required.</li><li>High proficiency in MS Office Suite required, including advanced Excel function</li><li>Experience using technology to create custom reports and maps</li><li>Ability to manage data by conducting quality and integrity audits, writing data dictionaries, and building data collection infrastructures appropriate for data needs</li><li>Ability to access, extract, and utilize data from public data sources (Census, DESE, BLS, etc.)</li><li>Ability to quickly learn to navigate technological systems; experience building capacity of others to access these systems is preferred</li><li>Excellent oral and written communication skills that support effective working relationships with a diverse group of individuals both internal and external to the organization.</li></ul>We offer a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, and vision insurance for you and your family beginning the first of the month after employment, life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule. to apply: &nbsp;send your resume to <a href="mailto:careers@stl.unitedway.org" target="_blank">careers@stl.unitedway.org</a> or click on <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelpingpeople.aaimtrack.com%2Fjobs%2F1223465-118480.html&amp;data=05%7C02%7Cbeth.sare%40unitedwaystl.org%7C85f9487a1eca48713c5208ddaab10ab8%7C5b968ba4d9ac46ebb517f7603f392f37%7C0%7C0%7C638854399547524962%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=KikWoMb6e3kHk2Do7xZR%2B0KITxYV8lftkJwEwc9LOlc%3D&amp;reserved=0" target="_blank">https://helpingpeople.aaimtrack.com/jobs/1223465-118480.html</a>&nbsp;After hire, residency in Missouri or Illinois &nbsp;is required. &nbsp;Employment is contingent upon passing a background check.United Way of Greater St. Louis is an Equal Opportunity Employer &nbsp;

15 1 - 2 years of experience Jobs