Resource Development Coordinator - Campaign, Data & Donor Stewardship

The Resource Development Coordinator supports United Way’s fundraising, donor engagement, and community outreach efforts. This role helps ensure campaigns run smoothly by coordinating operations, maintaining accurate donor and financial data, and providing strong administrative and relationship support. Working closely with the team, the Coordinator assists with workplace giving campaigns, events, stewardship communications, and donor and sponsor cultivation. The position also represents United Way in the community, supports marketing and storytelling efforts, and ensures timely reporting, data accuracy, and excellent customer service to all stakeholders.

Essential Job Duties and Responsibilities

Working in partnership with the Resource Development Manager, the Development Coordinator will:

Workplace Campaign Administration

• Support workplace campaign implementation and administration.
• Maintain campaign timelines, tracking tools, and campaign materials.
• Coordinate campaign supplies, toolkit distribution, and online campaign resources.
• Support Employee Campaign Coordinators with communications and resource requests.
• Track campaign progress and assist with campaign reporting.
• Ensure confidentiality of all donors and company information.
• Keep up to date on emerging trends and opportunities and align with UW resource development goals.

Database Management & Reporting

• Maintain accurate donor, campaign, and gift information in ANDAR360.
• Process gifts, pledges, payments, and accounts receivable transactions.
• Reconcile fundraising revenue from online giving platforms and payment processors.
• Generate reports, dashboards, donor lists, and campaign performance summaries.
• Monitor donor trends and identify opportunities for retention, reactivation, and growth.
• Ensure data integrity, confidentiality, and compliance with organizational policies.

Donor Stewardship

• Prepare donor acknowledgments, stewardship communications, and recognition activities.
• Track donor touchpoints, follow-up activities, and engagement opportunities.
• Maintain donor records, contact notes, and stewardship plans.
• Support donor retention and upgrade strategies through data tracking and reporting.
• Assist with tax receipt processing and designation mailings.
• Prepare financial reporting for incoming pledges and accounts receivable for bi-monthly reconciliation with the Resource Development Manager, including Zeffy, Stripe, Square, PayPal, etc., following standardized procedures.
• Update the Resource Development Dashboard to highlight the department's goals and KPIs
• Maintain up-to-date donor information in ANDAR360 and other platforms and submit modifications to the system manager, as needed.
• Monitor trends and segment donor lists to support donor stewardship strategies and to identify potential lapsed donors and upgrade opportunities.
• Manage pulling and creating a variety of reports for distribution.
• Perform additional duties as assigned.

Administrative & Operational Support

• Coordinate meeting preparation, scheduling, communications, and documentation.
• Assist with volunteer training, recognition efforts, and tracking; reporting quarterly.
• Assist with departmental reporting and KPI tracking.
• Maintain accurate records and documentation for fundraising activities.
• Support other fundraising initiatives as assigned.

Community Action and Public Awareness

• At times will represent United Way at community meetings, workplace campaigns, presentations, and events when needed, serving as a professional and informed ambassador.
• Will make relevant presentations to a variety of groups and individuals.
• Manage the submission of Resource Development media requests and the upload of pictures to ensure timely inclusion in the monthly Marketing plan.
• Manage and make available the annual campaign toolkit materials and ensure all current versions are accessible for partners through our online platforms.
• Support organizational storytelling by gathering presentation materials, drafting meeting materials, and supporting partner for special requests.
• Other duties as needed to ensure relevant communication tools are in use and that events and meetings are successful.