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Summary of Job: The 211 Referral and Care Coordinator at Capital Area United Way/Community Impact Manager will provide direct client services by delivering on aligned, high-quality referral and care coordination services, leveraging technology and “people-powered” processes.This staff leader will focus on serving clients within a specified region. The coordinator will be trained and equipped to provide “closed-loop” referral and care coordination services.Reporting Relationships: Employee reports to the Director of 211 Services Other Key Relationships:• External: Community non-profit organizations, faith-based groups, state and local government agencies, and public and private partners.• Internal: CEO and President, Executive Vice President, Sr. Director of Community Impact, Director of 211 Services &nbsp;Community Impact, Resource Development, Marketing/Communications, and Finance and Operations staff. Required Skills and Qualifications:• Master’s degree in social work required (MSW).• Three or more years related work experience in nonprofits; 3-5 years in human service delivery to clients and/or direct social work recommended.• Knowledge of community resources and the human service delivery system/ability to acquire knowledge quickly.• Proficient with Windows and Microsoft Office Suite and familiarity with customer relationship management (CRM) databases.• Highly organized and detail-oriented with the ability to manage and analyze data, including managing multiple tasks.• Excellent interviewing and cognitive skills (written and oral communication, logic, judgment, teamwork).• Effective leadership skills appropriate to a customer-driven organization. • Ability to work well independently, manage time effectively, and meet deadlines/priorities in a fast-paced environment.• Results-oriented and personally accountable for expectations, timelines, and measures.• Works 40 hours a week; ability to work outside the 8 a.m. to 5 p.m. workday, weekends, and at times of disaster, as requested/required.• Valid driver’s license, automobile insurance, and reliable transportation.Key Accountabilities and Responsibilities:• Collaborates with service providers to secure services needed to meet client needs.• Provides effective referral and care coordination leveraging technology and available community referral resources using an established method and framework.• Leverages human service solutions available through the Louisiana 211 Referral Network and local relationships with service providers to locate help to meet identified needs.• Effectively communicates and guides clients as needed towards securing services to meet client needs.• Advises on other types of referral options and/or services available to help address root causes (Example: Addressing social determinants of health or chronic needs).• Documents all actions of each referral until the referral loop is closed using the secured technology systems provided.• Maintain records and reporting deadlines related to specific funders, contracts, and external partners and report on time.• Conduct outreach within targeted service area. Additional Job Functions: Although not Essential Job Functions, employee may also be responsible for the following from time to time:• Oversee progress on assigned projects.• Assist other departments in major projects, such as fundraising events and workforce campaign presentations and activities.• Serve on ad hoc committees as required.• Perform other duties as assigned. Competencies: To perform the job successfully, the employee should demonstrate the following competencies to perform the essential functions of this position:• Strategic Community Collaborator: engage diverse stakeholders to assess community needs accurately and effectively with credibility, authenticity and humility that strategically guides CAUW to contribute to the community’s priorities.• Effective and Engaging Communicator: effective and passionate communicator with ability to articulate the CAUW message in a way that inspires others to act in service to the organization and community.• Critical Thinking and Creative Problem Solving: ability to address and manage complex issues to achieve desired results including ability to gather, interpret and use relevant data to drive strategy development, make decisions and drive for results.• Planning and Implementation: be a leader and take initiative in planning and developing initiatives within impact areas to achieve results that drive collective community outcomes.• Embracing and Managing Change: champion and facilitate change to ensure long-term community sustainability by adapting successfully to changing needs while maintaining positive relationships with all constituents, internal and external.• Strategic Thinking and Planning – Ability to think long-term, tying together the current operations with a more long-term focus.

Capital Area United Way

Louisiana 211 Referral and Care Coordinator at CAUW

Title: Early Head Start Teacher&nbsp;Immediate Supervisor: Early Head Start Center Manager Staff&nbsp;Supervised: None&nbsp;Job Classification: Exempt, Full TimeOrganization Overview: United Way of Acadiana is committed to serving Acadia, Iberia, Lafayette, St. Martin, Iberia, and Vermilion parishes. United Way fights for the health, education, and financial stability of every person in our community. Our mission: to unite people and organizations with passion, expertise, and resources to create more opportunities for a better life. Our vision: an educated, prosperous, and safe Acadiana where all individuals and families are empowered to achieve their full potential.Basic Job Summary: The Early Head Start Teacher is responsible for working with all United Way Early Learning Center (UW-ELC) staff to better meet the developmental needs of Early Head Start children and their families as prescribed by the Head Start Performance Standards. This position provides quality services in the timeline mandated by the Head Start Performance Standards. The Teacher is responsible for supporting the social and emotional development of children and encouraging the support and participation of the families of the children in the UW-ELC program. This job operates in a professional environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasionally, an employee might be asked to carry/transport heavy items up to 40lbs.Duties and Responsibilities: The Early Head Start Teacher is responsible for working with all United Way Early Learning Center (UW-ELC) staff to better meet the developmental needs of Early Head Start children and their families as prescribed by the Head Start Performance Standards. This position provides quality services in the timeline mandated by the Head Start Performance Standards. The Teacher is responsible for supporting the social and emotional development of children and encouraging the support and participation of the families of the children in the UW-ELC program.Duties and Responsibilities&nbsp;• Demonstrate knowledge of Head Start Performance Standards policies and procedures.&nbsp;• Assist Center Manager in meeting all regulations and standards for providing a safe and healthy educational environment and an environment conducive to learning for enrolled children and their families.&nbsp;• Encourage parents to fully participate possible in all scheduled programs or center-based parent activities.&nbsp;&nbsp;• Plans and maintains a safe, clean, learning environment, and assures the well-being and safety of children in their care.&nbsp;• Establish a caring professional relationship and a climate of mutual trust and respect for families.&nbsp;• Plan and implement activities with children between the ages of zero and three, with the curriculum provided and Head Start mandated outcomes.&nbsp;• Follow the Head Start Performance Standards, all UW-ELC policies and procedures, and the UW-ELC written plan work.&nbsp;• Maintain a cooperative attitude of working together with other teachers, volunteers, parents, and program specialists in planning and implementing classroom activities.&nbsp;• Plan and implement daily activities that engage children in literacy, language, and math activities using songs, books and games that are integrated with prescribed themes/topics.&nbsp;• Use assessment information for individually interacting with children during learning center times and other times for teaching identified concepts.&nbsp;• Maintain accurate and current assessment information noting child’s progress across all developmental domains utilizing anecdotal notes and/ or examples of children’s work.&nbsp;• Accurately completes all paperwork, including home visit forms, parent/teacher conference forms, lesson plans, and transition forms.&nbsp;• Develop and implement weekly lesson plans that are consistent with the program curriculum and EHS guidelines.&nbsp;• Encourage and models language expansion, extended learning and problem-solving strategies throughout the day.&nbsp;• Maintain discipline and supervision of children during all Head Start activities as outlined in UW-ELC Discipline Policies and Procedures.&nbsp;• Assure child- staff ratios are always maintained.&nbsp;• Monitor children on the playground to assure safe and appropriate play and monitor play areas to assure safety and cleanliness of the equipment. Assures that all children are always visible.&nbsp;• Respond to crisis or emergency situations that may occur by providing First Aid or CPR, preventing the spread of blood borne pathogens, and assessing the need for emergency services.&nbsp;• Protect all children from physical punishment or verbal abuse by anyone in any program activity and immediately report any such incident to the ELC Center Manager or person in charge.&nbsp;• Observe children to detect signs of illness, injury, emotional disturbances, learning disorders, speech problems, or other special needs and report those signs immediately to the ELC Site Services Director for needed follow-up.&nbsp;• Observe children for any suspected or disclosed signs of child abuse or child neglect and report them immediately to the ELC Center Manager or person in charge in accordance with the UW-ELC Child Abuse/Neglect Reporting Policy and Procedures. • Sit with children during mealtimes and eat the same “Type A” lunch as children, providing a model for good nutritional habits (unless prohibited from doing so by dietary or doctors concerns).&nbsp;• Visit each child’s home at least twice per year as indicated on the planning calendar, meeting with parents, becoming familiar with the child’s home environment, and getting to know the family.&nbsp;• Hold at least three parent/teacher conferences per year as designated on the planning calendar to share each child’s progress with parents.&nbsp;• Work cooperatively with other teachers and family service workers assigned to her/his classroom as a team to involve all parents with their children and to encourage the active participation of all parents in the program.&nbsp;• Perform home visits for those enrolled in the home-based program until the official opening of your designated site.&nbsp;• Maintain accurate attendance records daily.&nbsp;• Maintain 85% average daily attendance, discounting excused absences, each month.&nbsp;• Work cooperatively with the assigned family service workers following up on all children who are absent, contacting the parents to determine the reason for absence.&nbsp;• Safeguard all classroom supplies and equipment, and accounts for any misused, damaged, or missing supplies or equipment.&nbsp;• Responsible for cleaning and general maintenance of classroom.&nbsp;• Open or close site as needed.&nbsp;• Participate and attend all trainings as required.&nbsp;• Perform any other job-related tasks deemed necessary&nbsp;• Execute special projects and assignments as needed. Education&nbsp;• A minimum of a Child Development Associate Credential (CDA) in Infant and Toddler&nbsp;Education&nbsp;• A minimum of a Child Development Associate Credential (CDA) in Infant and Toddler Education associate or bachelor’s degree preferred.&nbsp;• Placing a high priority on customer relationships • Assessing and analyzing information and technology needs.&nbsp;• Identifying and implementing strategies for effective management of donor/financial information. • Efficiently and accurately capturing donor/gift information&nbsp;• Balance promoting United Way and collecting key donor/investor information.&nbsp;• Good oral and written communication skills.

United Way of Acadiana

Early Head Start Teacher 

Revised 09.23.2025 

 
United Way of El Paso County is committed to improving lives and creating 
opportunities for all people in our community. Through collaboration, advocacy, and 
direct services, we work to eliminate inequities and support families across education, 
health, basic needs, and financial stability. 
 
POSITION: Parents as Teachers Parent Educator 
 
REPORTS TO: Director of Early Childhood Initiatives 
 
PURPOSE: The Parent Educator plays a vital role in advancing United Way of 

El Paso County’s mission, vision, and Education Community Impact 
goals by delivering effective family home visitation programs. This 
position is responsible for implementing the Parents as Teachers 
evidence-based early childhood home visitation framework—
supporting strong communities, thriving families, and children who 
are healthy, safe, and ready to learn. 

 
MAJOR DUTIES &amp; RESPONSIBILITIES 
The role of the Parent Educator is to will deliver the evidence-based Parents as 
Teachers (PAT) curriculum to families through regular in-home visits. The Parent 
Educator will support parents in fostering their child’s development, conduct 
assessments, connect families with resources, and build strong relationships within the 
community. 
 
Responsibilities: 

ï· Conduct 30–40 home visits per month to families with young children; 

ï· Use the PAT curriculum to promote child development, school readiness, and 
parenting support; 

ï· Facilitate family group sessions and community-based events; 

ï· Conduct developmental screenings and family assessments; 

ï· Maintain accurate and timely records in Visit Tracker (PAT) database; 

ï· Recruit new families through outreach and community presentations; 

ï· Participate in ongoing professional development (minimum 20 hours/year); 

ï· Collaborate with community partners and other United Way programs. 
 

Administrative Compliance for Parents as Teachers: 

ï· Enter and maintain up-to-date client data in electronic system: Visit Tracker 
(PAT) ; 

ï· Keep accurate and complete family case files in compliance with program and 
grant requirements; 


 Revised 09.23.2025 

ï· Submit daily timesheets, weekly/monthly staff reports, and mileage/expense 
reports by established deadlines; 

ï· Participate in monthly supervision sessions (both reflective and 
administrative); 

ï· Recruit new families to maintain a full caseload through community outreach 
and presentations; 

ï· Solicit donations and secure incentives to support and engage participating 
families. 

 
Professional Development: 

ï· Complete a minimum of 20 hours of professional development annually to 
maintain certification through the Parents as Teachers national office. 

ï· Attend all required trainings, including: 
o PAT Foundational &amp; Model Implementation 
o Core Curriculum 
o Technology System 
o Ages and Stages Questionnaire (ASQ) 
o Life Skills Progression (LSP) 
o Parenting Interaction and Children: Checklist of Observations Linked to 

Outcomes (PICCOLO) 
o Adverse Childhood Experiences (ACEs) 
o Cultural Competency 
o Trauma Informed Care 
o Health Screening Procedures 
o Other training as recommended to support growth and capacity 

building. 
 
Relationships: 
The primary relationship of the Parent Educator is with the families enrolled in the 
Parents as Teachers program. In addition, the role involves building and maintaining 
strong, collaborative relationships with a diverse range of external stakeholders, 
including: 

ï· Host sites and educational institutions; 
ï· Community groups and neighborhood associations; 
ï· Non-profit and government agencies; 
ï· Faith-based organizations and foundations; 

Internally, the Parent Educator will work closely with staff across departments to ensure 
program alignment and mission-driven collaboration. 
 
UNITED WAY PROFESSIONAL CORE COMPETENCIES: 
All United Way team members are expected to demonstrate the following core 
competencies that reflect our values, drive our mission, and support our impact in the 
community: 

ï· Mission-Focused 
Committed to improving lives and creating opportunities for all individuals and 


 Revised 09.23.2025 

families in our region. This commitment guides decisions, motivates 
performance, and drives long-term community change. 

ï· Relationship-Oriented 
Builds and nurtures strong, trusting relationships with families, partners, 
coworkers, and community stakeholders. Understands that collaboration is 
essential to achieving shared goals. 

ï· Equity-Driven 
Prioritizes equity in every aspect of work. Recognizes and addresses systemic 
barriers to opportunity and strives to create inclusive solutions that reflect the 
diverse populations we serve. 

ï· Collaborative Leader 
Works well across departments and sectors to align resources, people, and 
ideas. Supports a team-oriented culture and actively engages in partnerships that 
strengthen our impact. 

ï· Results-Oriented 
Focuses on data-informed decision-making, continuous improvement, and 
accountability. Measures outcomes to ensure effectiveness, growth, and long-
term success. 

ï· Community Stewardship 
Upholds the integrity and reputation of United Way of El Paso County by serving 
as a responsible, transparent, and ethical representative of our organization and 
mission. 

 
SKILLS AND DEMONSTRATED ABILITIES: 
The ideal candidate will bring a strong combination of technical and interpersonal skills, 
including: 

ï· Strong leadership, verbal and written communication, and presentation skills 
ï· Excellent interpersonal abilities to engage effectively with diverse families and 

community partners; 
ï· Basic proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.); 
ï· Ability to effectively manage and prioritize multiple projects in a dynamic work 

environment; 
ï· Strong organizational, time management and record-keeping skills. 

 
PERSONAL ATTRIBUTES: 

ï· Collaborative and works well with others across diverse settings; 
ï· Adaptable and thrives in a dynamic, innovative, and evolving environment; 
ï· Detail-oriented with a strong commitment to accuracy, quality, and follow-

through. 
 

QUALIFICATIONS | KNOWLEDGE, EDUCATION AND EXPERIENCE: 
Required: 

ï· Bachelor’s Degree or a minimum of 3-5 years of experience in early childhood 
education, parent education, social work, and/or in health or human services. 

ï· Fluency in both English and Spanish 


 Revised 09.23.2025 

ï· Valid driver’s license, current auto insurance, and daily access to a reliable 
vehicle. 

ï· Ability to pass a background check. 
ï· Willingness to work a flexible schedule, including occasional early mornings, 

evenings, and weekends. 
 

Preferred Personal Attributes: 
ï· High level of integrity, professionalism, and tact; 
ï· Strong sense of accountability; 
ï· Positive attitude with a sense of humor. 

 
Physical &amp; Work Environment Requirements: 

ï· Regularly required to sit, talk, and listen; 
ï· Frequent keyboard use with wrist and finger movement; 
ï· Prolonged screen time (computer monitor); 
ï· Occasionally lift and carry items up to 25 pounds; 
ï· Reasonable accommodations will be made for individuals with disabilities. 

 
 
 
JOB CLASSIFICATION: 
 
Position: Full-Time, Non-Exempt Salary: $36,790 annually 
Benefits: Competitive benefits package including Health, Dental, Life Insurance, and 
Retirement contributions. 
An 18-month commitment is required for this position.

United Way of El Paso County

Parent Educator

1 


 


 

United Way of El Paso County is committed to improving the lives and futures of all people 
in the community. We bring together expertise, funding and volunteer support to 
positively impact education, health, basic needs, and financial stability. In partnership 
with others, we work to eliminate inequities experienced by diverse populations so that 
all people have a safe, healthy home environment, achieve their educational potential, 
and increase their financial stability. We commit to building bridges across cultural, racial, 
religious, and economic boundaries. 

Position: CENTER FOR RESILIENCY – RESILIENCY NAVIGATOR 

Reports To: Center for Resiliency Manager 

Purpose: This role supports community members through direct service, 
case management, and resource navigation. It also involves 
building partnerships, organizing outreach efforts, and supporting 
the overall mission of United Way of El Paso County (UWEPC), 
particularly within the Center for Resiliency. 

 
MAJOR DUTIES &amp; RESPONSIBILITIES: 
 
Resource Navigation 

• Conduct holistic assessments, crisis intervention, and case management for 
community members. 

• Provide referrals and connect individuals to relevant services, ensuring warm 
hand-offs and follow-ups. 

• Keep resource directories updated and maintain accurate records of clients and 
services. 

• Assist clients with paperwork and documentation required for program eligibility. 

• Cover El Paso Helps and other platforms as needed. 

• Work from assigned site as needed. 

• Able to manage a caseload of 60 to 80 cases. 

• Other duties as assigned. 

 
Outreach and Programming 
 

• Offer services in accessible community locations considering transportation, 

hours, and language needs. 

• Create safe, welcoming environments for those seeking help. 

• Organize and lead community events in collaboration with local agencies and 

stakeholders. 



2 


 

• Represent UWEPC at conferences, forums, and meetings. 

• Track and report service usage, impact data, and financial contributions (e.g., 
donations and grants). 

 
Community Partnerships 

• Maintain up-to-date knowledge of community programs and services. 
 • Build and sustain partnerships with service providers and community 

organizations. 
 • Facilitate strategic collaborations and meetings to assess community needs and 

coordinate responses. 
 • Advocate for UWEPC’s initiatives and research new programs aligned with its 

mission. 

Community Engagement 
 

• Collaborate with internal UWEPC teams to support community outreach. 

• Promote UWEPC at community events and act as an ambassador for the 
organization. 

• Foster relationships with businesses and individuals to increase community 
support. 

Qualifications 

• Bachelor’s degree in social services, public health, communications, nonprofit 
management, or related field. 

• At least three years of relevant experience, or a combination of education and 
experience. 

• Knowledge of nonprofit operations is essential; experience in 
grant/program/case management is preferred. 

• Flexible schedule, including potential evenings and weekends. 

• Must have a valid driver’s license, vehicle, and insurance. 

• Applicant should have experience working with vulnerable communities that 
face challenges related to employment, housing, education, or mental health, 
and should ideally possess specialized expertise in at least one of these areas. 

• Bilingual in English and Spanish is preferred. 

• Intermediate skills in Microsoft Office and virtual meeting platforms (e.g., Zoom, 
Microsoft Teams). 

• Experience with case management systems preferred 

• Strong written and verbal communication skills; able to explain complex ideas 
clearly. 

• Background check required. 





3 


 

Job Classification: Exempt 
Salary Range: $37,000 - $42,750 
 
 
This is a full time exempt position with competitive Benefits (Health, Dental, Life Insurance 
and Retirement Contributions).

Resiliency Navigator

United Way of Pennsylvania Finance and Operations Administrator&nbsp;Reports to: UWP President&nbsp;United Way of Pennsylvania supports member local United Ways across PA to be a leader and partner in building financially resilient families and thriving communities across the Commonwealth. We envision an inclusive, impactful and collaborative network of United Ways working with business, community, faith and government leaders across PA to advance equitable access to health, education and financial stability for all Pennsylvanians. UWP is most well-known for its leadership on the statewide ALICE project, to educate and advocate for households who are working but not yet earning enough to afford their basic needs. UWP’s subsidiary, PA 211,&nbsp;PA 211 is a vital lifeline for Pennsylvanians, connecting individuals and families to essential resources that enhance their well-being and strengthen communities. We are an organization dedicated to empowering people through access to critical services, fostering resilience, and promoting social equity.The Finance &amp; Operations Administrator provides day-to-day support for accounting, bookkeeping, grant administration, and office coordination for both UWP and PA 211. This position assists with accounts payable and receivable, maintains accurate financial records, supports grant tracking and reporting for state and federal grants, and ensures the office has the tools and systems needed to operate effectively. The role also serves as a key administrative contact for employee onboarding, benefits enrollments, and is a primary liaison with outside accounting and information technology service providers. The position interfaces with the boards of directors of both UWP and PA 211, to support board meeting logistics, minute-taking.&nbsp;Goals<ol><li>Ensure accurate and timely financial administration by supporting accounts payable and receivable, maintaining organized bookkeeping records, and assisting with monthly and annual financial reporting in compliance with nonprofit and funder requirements.</li><li>&nbsp;Support effective grant and contract management by tracking budgets, expenditures, and deadlines for state, federal, and fee-for-service funding, and by maintaining complete documentation to support reporting, audits, and monitoring visits.</li><li>Maintain smooth and efficient office operations by coordinating internal needs and maintaining strong working relationships with contractors such as accounting. .</li><li>Strengthen organizational compliance and accountability by maintaining accurate administrative, financial, and grant records and supporting internal controls and policies.</li><li>Provide reliable human resources administrative support by coordinating employee benefit enrollments and changes, maintaining confidential records, and serving as a knowledgeable point of contact for staff questions related to benefits.</li><li>Contribute to a collaborative and mission-driven work environment by communicating proactively, supporting team needs across departments, and continuously improving administrative and financial processes. &nbsp;</li></ol>Key ResponsibilitiesAccounting &amp; Financial Administration<ul><li>Assist with accounts payable and accounts receivable, including invoice processing, payments, deposits, and tracking</li><li>Support bookkeeping activities, including data entry, account reconciliations, and maintaining organized financial records</li><li>Work with finance leadership and/or external accountant to support monthly and annual financial close processes</li><li>Maintain documentation in compliance with nonprofit and funder requirements</li></ul>Grant &amp; Contract Management<ul><li>Play a significant role in grant administration for state, federal, and public/private contracts for services.&nbsp;</li><li>Track grant budgets, expenditures, and reporting deadlines</li><li>Assist with financial reporting for grants and fee-for-service contracts</li><li>Maintain grant files and supporting documentation for audits and monitoring visits</li></ul>Office Administration &amp; Operations<ul><li>Serve as office coordinator, ensuring day-to-day operational needs are met</li><li>Pack and ship PA 211 outreach materials as needed</li><li>Manage office supplies and coordinate purchasing to support staff and programs</li><li>Act as a primary liaison with the organization’s outside IT contractor, communicating technical issues and coordinating support</li><li>Maintain organized administrative records and internal systems in compliance with organizational document retention policies</li></ul>Human Resources &amp; Benefits Administration<ul><li>Coordinate employee benefit enrollments, changes, and terminations</li><li>Serve as a point of contact for staff questions related to benefits and enrollment processes</li><li>Maintain confidential personnel and benefits documentation</li></ul>Budgeting<ul><li>Assist the UWP management team with budget development for grant applications, fee for service projects, etc.</li><li>Assist the UWP President and the Vice President of PA 211 with annual organizational budget development</li></ul>Qualifications<ul><li>3+ years of experience in accounting or bookkeeping required, preferably in a nonprofit environment</li><li>Familiarity with grant-funded programs, including state or federal grants, strongly preferred</li><li>Experience with accounting software and spreadsheets (Quickbooks Online a plus)</li><li>Associate’s degree or equivalent experience in accounting, business administration, or a related field preferred</li><li>Excellent organizational skills, attention to detail and commitment to accuracy</li><li>Ability to manage multiple priorities and deadlines</li><li>Comfortable working independently and collaborating with a small team</li><li>Ability to interface with multiple roles including board volunteers, management team, and prospective/ new employees</li><li>Ability to maintain confidentiality</li></ul>This is a full-time position. This position is non-exempt under the FLSA. &nbsp;&nbsp;Salary and Benefits:United Way of Pennsylvania offers a competitive benefits package which includes health care, vision, dental insurance, paid time off, and a retirement plan match. UWP maintains a hybrid working environment, with a combination of office days and work from home days for most team members. The salary range for this position is $55,000 to $70,000 depending on qualifications and experience. &nbsp;To Apply:Applications will be reviewed on a rolling basis. Please email a cover letter and resume’ to <a href="mailto:info@uwp.org" target="_blank">info@uwp.org</a>.

United Way of Pennsylvania

Finance and Operations Administrator

Position SummaryThe Program Manager will lead the day-to-day management and implementation of the Integrated Patient Care Program funded by The Duke Endowment. Reporting to the WellPartners Executive Director, this role provides overall program leadership, coordination, and accountability across partner agencies. The Program Manager will oversee case manager and program staff and will serve as the primary point of contact for external partners and funders.This position requires strong experience in program management, grants management, operations, and cross-sector collaboration, with a focus on integrating care, addressing social determinants of health, and improving patient outcomes.Key ResponsibilitiesProgram Leadership &amp; Management<ul><li>Lead daily operations of the Integrated Patient Care Program, ensuring alignment with grant objectives, timelines, and outcomes.</li><li>Oversee program staff, case management functions, social workers, community health workers, interns, and contractors.</li><li>Serve as the primary liaison to partner organizations, including Lexington Health, United Way of the Midlands, Good Samaritan Clinic, and The Free Medical Clinic.</li><li>Coordinate implementation of common intake, referral, and patient education processes across partner clinics.</li></ul>Grants Management &amp; Compliance<ul><li>Manage grant reporting, documentation, and compliance requirements in coordination with WellPartners leadership and fiscal partners.</li><li>Track program deliverables, outputs, and outcomes in alignment with Duke Endowment reporting standards.</li><li>Support sustainability planning, including diversification of funding and preparation for future grant opportunities.</li></ul>Operations &amp; Continuous Improvement<ul><li>Establish and maintain program workflows, performance metrics, and feedback loops.</li><li>Facilitate monthly partner meetings and quarterly outcome reviews.</li><li>Oversee development of program documentation and replication materials for use in other communities.</li></ul>Strategic &amp; External Engagement<ul><li>Represent WellPartners in partner, funder, and stakeholder meetings related to integrated care.</li><li>Support fundraising and partnership development efforts tied to program sustainability and growth.</li><li>Collaborate with senior leadership to align program activities with WellPartners’ broader strategic goals.</li></ul>Qualifications<ul><li>Bachelor’s degree required; Master’s degree in Public Health, Social Work, Nonprofit Management, or related field preferred.</li><li>Minimum 5–7 years of experience in program management, preferably in healthcare, social services, or nonprofit settings.</li><li>Demonstrated experience managing grant-funded programs and cross-organizational partnerships.</li><li>Strong operational, organizational, and communication skills.</li><li>Experience supervising multidisciplinary teams.</li><li>Knowledge of social determinants of health and integrated care models strongly preferred.</li></ul>

United Way of the Midlands

Program Manager - Integrated Patient Care Program

<h2>Position Summary&nbsp;</h2>The Systems Administrator is responsible for Salesforce administration and CRM analysis.&nbsp; The Systems Administrator ensures that UWPBC fully leverages the Salesforce environment and other related software, to advance fundraising, donor stewardship, volunteer engagement, grants management, program management, and operational efficiency. &nbsp;This position also functions as a “Partner” to all organizational departments in support of the mission, vision, and core values of the organization.&nbsp;<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:&nbsp;Salesforce Administration &amp; Configuration<ul><li>Serve as primary administrator for UWPBC’s Salesforce environment (Nonprofit Cloud including Grants Management, Marketing Cloud, and Community Cloud), along with the related United Way-specific enhancements for workplace giving including Salesforce extensions from Beyond the Horizon (BTH) and the GoodWorld digital CRM and online fundraising and marketing application.</li><li>Configure and manage fields, objects, record types, page layouts, flows, validation rules, automations, and security settings.</li><li>Maintain user accounts, permissions, roles, profiles, sharing rules, and audits.</li><li>Build and maintain reports, dashboards, and data quality monitoring tools.</li><li>Oversee sandbox management, deployments, release readiness, and routine system maintenance.</li><li>Oversee upgrades and new feature rollouts, including testing, documentation, and staff communication.</li><li>Ensure system security best practices, including MFA, health checks, and adherence to IT policies.</li></ul>Business Analysis &amp; Process Improvement<ul><li>Partner with fundraising, programs, finance, volunteer engagement, and communications teams to understand requirements and translate them into CRM solutions.</li><li>Analyze workflows, identify gaps, and develop recommendations for improvement.</li><li>Design and document processes, functional requirements, data dictionaries, and system workflows.</li><li>Proactively identify opportunities to optimize Nonprofit Cloud capabilities for fundraising, gift processing, donor journeys, case management, and program services.</li></ul>Data Integrity &amp; Reporting<ul><li>Maintain high-quality data through governance, validation, deduplication, and monitoring processes.</li><li>Develop reporting standards and create actionable dashboards for leadership and department teams.</li><li>Support complex queries, segmentation, and data analysis for fundraising, marketing, and impact reporting.</li></ul>Training &amp; Change Management<ul><li>Provide training, coaching, and resources for new and existing users.</li><li>Promote system adoption through documentation, office hours, and clear communication.</li><li>Support organizational change related to CRM improvements and new processes.</li></ul>Other Responsibilities<ul><li>Manage technical integrations, support data reconciliation, and provide backup support for other UWPBC enterprise applications.</li><li>Participate in occasional after-hours maintenance windows or system upgrades.</li><li>Perform other duties as assigned to support UWPBC’s technology and data strategy.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned.</li></ul>&nbsp;<h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>3+ years of experience as a Salesforce administrator, business analyst, CRM manager, or similar role.</li><li>Experience with Salesforce Nonprofit Cloud (or NPSP) and nonprofit data models (donations, households, affiliations, GAUs, campaigns, engagement plans, etc.).</li><li>Proficiency with Salesforce configuration tools, including Flow Builder, validation rules, Lightning App Builder, and permission management.</li><li>Experience managing third-party integrations (payment processing, email marketing, event management, volunteer management, finance tools, etc.).</li><li>Strong understanding of data governance, data modeling, and CRM best practices.</li><li>Demonstrated ability to lead cross-functional projects and drive user adoption.</li><li>Excellent communication skills, including the ability to explain technical concepts to non-technical audiences.</li><li>High attention to detail, strong organizational skills, and the ability to manage multiple priorities.</li><li>Excellent communication and people skills, with the ability to influence, resolve conflict and lead decision-making.</li><li>Ability to prioritize work and handle multiple tasks simultaneously in a fast paced and dynamic environment.</li></ul><h2>Physical Demands and Work Environment&nbsp;</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

United Way of Palm Beach County

Systems Administrator

POSITION SUMMARYThe Accounts Receivable Associate is responsible for the accurate and timely recording and depositing of campaign envelopes and receivables. Additional primary duties also include communicating with donors, agencies, and company representatives regarding pledges and payments.&nbsp; In addition, this position will assist the accounting team and perform other accounting duties as needed.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;ESSENTIAL DUTIES &amp; RESPONSIBILITIES<ul><li>Receives all checks/cash delivered by mail or staff. Keeps accurate account of all money.&nbsp;&nbsp;</li><li>Prepares daily bank deposits.&nbsp; &nbsp;</li><li>Enters daily accounts receivable payments and campaign receipts in&nbsp;StratusLive Database (donor management software)&nbsp;</li><li>Audits campaign envelopes for pledge and payments&nbsp;</li><li>Logs grant receipts and communicates with CI team.&nbsp;</li><li>Collaborates on the training of temporary staff for campaign envelope processing.&nbsp;</li><li>Communicates with contributors, agencies, and company representatives, both verbally and in writing, regarding pledges, and payments.&nbsp;</li><li>Responsible for helping to maintain data quality of&nbsp;StratusLive.</li><li>Works with the finance team to analyze donor accounts for collections and issues and helps to resolve with appropriate action.&nbsp; &nbsp;</li><li>Sets up recurring credit card subscriptions and follows up on declined credit card transactions to resolve.</li><li>Serves as a point of contact in the finance department for Resource Development staff and workplace Employee Campaign Directors.&nbsp; &nbsp;</li><li>Prepares and mails monthly pledge (Direct and Payroll) reminders.</li><li>Imports payment transactions including credit cards and campaign payments into StratusLive Database</li><li>Responds to Agency Portal emails</li><li>Other duties as assigned.&nbsp;</li></ul>REQUIRED &amp; PREFERRED QUALIFICATIONSRequired<ul><li>Excellent organizational, interpersonal, communication (oral and written) skills</li><li>Associate degree&nbsp;</li><li>Proficiency in Microsoft Office family of products including Excel, Word and Outlook&nbsp;</li></ul>Preferred<ul><li>Bachelor’s degree in Business or Accounting and related experience.&nbsp; &nbsp;</li><li>2-5 years professional business experience&nbsp;</li><li>Prior non-profit work experience.&nbsp;&nbsp;</li><li>Familiarity with&nbsp;StratusLive or other donor management software and Microsoft CRM&nbsp;</li><li>Experience in database management and analysis.&nbsp;</li></ul>

Accounts Receivable Associate

General Description:&nbsp;The Manager, Case Management is responsible for the oversight of Case Managers&nbsp;throughout the various programs Mission United, including Supportive Services for Veteran Families (SSVF), Grant and Per Diem (GPD), Shallow Subsidy (SSub) and MISSION UNITED (MU).&nbsp; The Manager, Case Management will ensure that Veteran services are delivered in accordance with current agency policies and procedures, contract requirements, and federal, state, and accreditation regulations.&nbsp;<h2>Primary&nbsp;Job&nbsp;Responsibilities&nbsp;&amp;&nbsp;Duties:</h2><ol><li>Provides leadership, coaching, supervision, training, and professional development for assigned staff.</li><li>Responsible for working with the Director, Veteran Services to ensure the provision of excellent services that promote Veteran’s ability to engage and participate in the programs.&nbsp;</li><li>Responsible for the overall supervision, training, and oversight for case management services.&nbsp;</li><li>Responsible for data analysis around all components of case management and able to make course adjustments to ensure best practices in service delivery. &nbsp;</li><li>Assist in ensuring complete program records and documentation are generated and maintained in accordance with policies and procedures and contractual and regulatory requirements.&nbsp;</li><li>Provide consultation regarding Veteran’s Individualized Program Plan from intake through discharge.</li><li>Responsible for weekly staff supervision and monthly case staffing.</li><li>Responsible for ongoing case staffing and transdisciplinary meetings.</li></ol><h2>Other&nbsp;Job Duties:</h2><ol><li>Provide on-going support/oversight to case management staff ensuring service delivery is in accordance with Council on Accreditation (COA) requirements, and are client centered and focused.&nbsp;</li><li>Responsible for the monitoring and approval of payroll for case management staff.&nbsp;</li><li>Responsible for approval of Temporary Financial Assistance for clients under the team caseload.</li><li>Establish and maintain effective, positive working relationships with the UWB/MISSION UNITED staff, as well as local and professional community agencies and resources.&nbsp;</li><li>Ensures effective client and staff meetings are conducted in accordance with agency requirements.&nbsp;</li><li>Conduct pre-service and in-service training for staff.&nbsp;</li><li>Attend and participate in all work-related meetings and training as required or needed.&nbsp;</li><li>Conduct and participate in internal audits to ensure that files are maintained and reflect quality work.</li><li>Must be willing to work flexible hours and provide ongoing and effective support to the case management program and client outcomes.</li><li>Ensures clients files are maintained up to COA and Performance Quality Improvement (PQI) standards and ready for internal and external audits.</li><li>Performs&nbsp;other&nbsp;duties&nbsp;and&nbsp;assumes&nbsp;other&nbsp;responsibilities&nbsp;as&nbsp;assigned&nbsp;by&nbsp;supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly&nbsp;during&nbsp;timesof crisis,&nbsp;it&nbsp;is&nbsp;the&nbsp;expectation that&nbsp;all&nbsp;United&nbsp;Way&nbsp;staff&nbsp;will&nbsp;be fully engaged in the organization's crisis plan and response efforts.</li></ol>&nbsp;Supervises:&nbsp;Case Managers<h2>Education&nbsp;&amp; Experience:</h2><ul><li>Bachelor’s degree required (master’s preferred) with a Minimum of 5–7 years of progressive experience in case management, social services, or behavioral health settings, including at least 2–3 years in a supervisory or management role.</li><li>Demonstrated experience overseeing case management services for Veterans, individuals experiencing homelessness, and/or vulnerable populations. Clinical experience is a plus.</li><li>Direct experience providing supportive supervision to case management staff, including mentoring, coaching, and fostering professional growth in alignment with organizational values.&nbsp;</li><li>Effective oral and written communication skills required.</li><li>Strong&nbsp;organizational, problem solving,&nbsp;and&nbsp;people skills&nbsp;required.</li><li>Experience overseeing documentation, data collection, and compliance with agency policies, contracts, and funding requirements.&nbsp;</li><li>Proficiency&nbsp;required&nbsp;in&nbsp;Microsoft&nbsp;Office Suite (Outlook,&nbsp;Word,&nbsp;Excel,&nbsp;and&nbsp;PowerPoint) required; HMIS experience highly desirable.</li><li>Must&nbsp;possess&nbsp;a&nbsp;valid&nbsp;driver’slicense&nbsp;and&nbsp;vehicleinsurance&nbsp;or&nbsp;have&nbsp;other&nbsp;means&nbsp;to enable travel locally and non-locally, including getting to work and going to other locations during the day for meetings, etc.</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;&nbsp;</li></ul><h2>Core&nbsp;Competency&nbsp;Requirements:</h2><ul><li>Excels&nbsp;at&nbsp;customer&nbsp;service–&nbsp;Serves&nbsp;(treats)&nbsp;all&nbsp;customers&nbsp;(internal&nbsp;and&nbsp;external)&nbsp;with utmost respect and responsiveness to deepen relationships and advance UWBC’s mission.</li><li>Drives&nbsp;for&nbsp;results –&nbsp;Has&nbsp;a&nbsp;passion&nbsp;for&nbsp;innovation&nbsp;and&nbsp;risk-taking,&nbsp;meets&nbsp;and&nbsp;exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one’sown&nbsp;behavior, leadership and commitment with the needs, priorities, goals, and culture of UWBC.</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces&nbsp;engagement&nbsp;of&nbsp;all&nbsp;people,ideas,&nbsp;and&nbsp;backgrounds,&nbsp;and&nbsp;aligns&nbsp;with&nbsp;United Way’s values.</li><li>Seizes&nbsp;learning–&nbsp;Able&nbsp;and&nbsp;willing to&nbsp;learn&nbsp;new&nbsp;skillsand&nbsp;knowledge&nbsp;and&nbsp;accept&nbsp;new challenges to further United Way’s mission.</li><li>Manages&nbsp;multipleprojects&nbsp;and&nbsp;tasks–&nbsp;Effectively&nbsp;manages&nbsp;time&nbsp;and&nbsp;resources&nbsp;to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, and seeks help when needed in juggling priorities.</li><li>Personifies&nbsp;teamwork–&nbsp;Demonstrates&nbsp;good&nbsp;collaboration&nbsp;and&nbsp;communication&nbsp;to&nbsp;be effective in any team setting.</li></ul>Environment&nbsp;&amp;&nbsp;Physical&nbsp;Demands:The&nbsp;environment&nbsp;is&nbsp;climatecontrolled&nbsp;(i.e.,&nbsp;heated,and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable&nbsp;accommodations&nbsp;may&nbsp;be&nbsp;made&nbsp;to&nbsp;enableindividuals with&nbsp;disabilities&nbsp;to&nbsp;perform&nbsp;the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp;Demands also involve protracted concentration.

United Way Broward

United Way of Broward County

Manager, Case Management

General Description: This position provides dedicated case management to veterans and military families with low income, dual diagnosis, and homelessness related conditions in the VA’s Grant-per-Diem Transition-In-Place (GPD-TIP) Program. Case Manager works closely with MISSION UNITED, VA programs, as well as other service providers to coordinate services and ensure ongoing support of program participants as they work on income enhancement, finding permanent housing, and developing self-sufficiency.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Perform comprehensive assessments, including biopsychosocial assessments, to identify needs and establish goals that address identified needs, stressors and problems.</li><li>Establish and maintain an intensive therapeutic relationship with the veteran, family, staff, and community programs/agencies.&nbsp;</li><li>Engage veterans and their families in the development, implementation and update of service/care/treatment plans; and facilitate referrals to appropriate treatment facilities or service providers.</li><li>Counsel veterans and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conducts activities and monitor the service environment to maximize client success and well-being.</li><li>Help clients to identify and eliminate housing barriers, identify housing goals, develop skills that increase their ability to live self-sufficiently, and obtain and maintain permanent housing after exiting the GPD-TIP program.&nbsp;</li></ol>Other Job Duties:&nbsp;<ol><li>Coordinate and consistently document in accordance with best practices and Council on Accreditation (COA) accreditation standards the clinical case management and psychosocial services.&nbsp; Will document the overall effectiveness of the case management services provided.&nbsp;</li><li>Conduct community and home visits related to client needs; Provides follow-up and monitors service delivery and care environments.&nbsp;</li><li>Conduct weekly phone calls to clients to monitor progress.</li><li>Stay abreast&nbsp;of&nbsp;community resources and procedures for referring clients to appropriate resources</li><li>Acts as an advocate helping veterans and their families with needs and solutions to achieve independent living and reach their highest level of recovery.</li><li>Provide crisis prevention, intervention, and supportive counseling, as needed.&nbsp;</li><li>Perform other duties and assume other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Schedule the Veteran Administration inspection with the GPD Liaison of the identified unit for the veteran client and follow up with issues identified at the inspection.</li><li>Participate in at least one (1) community outreach event annually.</li><li>Complete required check requests associated with veteran housing expenses i.e. rent, utilities, and furniture.</li><li>Compile the necessary paperwork associated with the lease agreement for inspected and approved apartment.</li></ol>Supervises:&nbsp;This position has no supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Bachelors’ degree with major course work in social work, mental health or other field closely related.</li><li>At least three (3) years of experience in general interviewing practices and/or techniques, counseling, social case/service work (including crisis prevention and intervention) or community resource referral, or closely related work with preferred experience working with persons with mental health conditions.&nbsp;</li><li>Knowledge of evidence-based practices, biopsychosocial assessments processes, treatment planning, outcome measurement and quality management.&nbsp;</li><li>Direct experience working with low income, homeless population, veterans, military families and/or service members strongly preferred.</li><li>Experience maintaining accurate and timely case documentation, assessments, and case notes in compliance with agency and funding requirements.</li><li>Ability to communicate effectively with a diverse audience.&nbsp;</li><li>Experience with Microsoft Office Suite to include MS Word, Excel, Outlook and PowerPoint.</li><li>Ability to work flexible schedules, including on-call responsibilities during evenings, weekends, and holidays, as needed to support client crises.</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; The employee will also work in a public service delivery environment. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.&nbsp; &nbsp;Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

26 3 - 5 years of experience Jobs