HMIS Program Coordinato

United Way of the Midlands was established in Columbia in 1925. We provide critical health and human service needs in Calhoun, Fairfield, Lexington, Newberry, Richland, and Orangeburg counties. With a mission to unite people and resources to improve the quality of life in the Midlands, United Way of the Midlands focuses on helping provide a strong safety net, space for non-profit collaboration, and pathways to resiliency.

United Way's Community Impact Department is a dynamic group of professionals working to improve the quality of life in the Midlands. We enlist an extensive network of community partners and volunteers to make lasting change. We manage grant funding and relationship with partners, directly operate community interventions, and provide thought leadership in health and human service content areas.

The HMIS Program Coordinator supports United Way of the Midlands’ role as the lead administrative agency for the Midlands Area Consortium for the Homeless (MACH) Homeless Management Information System (HMIS). MACH coordinates the homeless response system across 13 counties in the Midlands of South Carolina. MACH brings together service providers, local governments, community partners, and people with lived experience to strengthen collaboration, improve access to housing and services, and identify gaps in the regional response to homelessness.

This position leads HMIS training and onboarding, provides system-level technical assistance and customer support, monitors data quality and compliance, supports reporting and evaluation efforts, and serves as a primary point of contact for HMIS partner agencies. The role exists to ensure accurate, consistent, and compliant use of HMIS across participating organizations.

The position is in-office based in Columbia, South Carolina. Exclusively working from a remote location is not a consideration due to the team working environment.

Position Responsibilities - Essential

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The tasks listed below represent the majority of time spent in this position. Management may assign additional related tasks as necessary.

• Coordinate and facilitate the online and in person HMIS training program for new and existing partner agencies, including onboarding, refresher training, system updates, and updating and developing new trainings as needed.

• Develop, update, and maintain HMIS training materials and documentation based on HUD Data Standards, local policies, and user needs.

• Serve as the primary point of contact for HMIS system support by responding to help desk tickets, troubleshooting user issues, researching system functionality, and resolving problems in a timely manner.

• Provide ongoing technical assistance and guidance to partner agencies to support accurate data entry, workflow compliance, and system use.

• Communicate data quality findings to agencies and provide corrective guidance and follow-up support.

• Serve as lead for system administration and coordination activities, including user access set-up and workflows, project setup assistance, training site support, and documentation.

• Maintain and communicate the inventory of active HMIS user accounts (licenses) and the number of available HMIS user and agency licenses according to the HMIS License Policy.

• Develop and monitor individualized HMIS training plans and pathways based on program type, user needs, and data quality findings; document progress and coordinate with the HMIS Data Analyst and agency leadership on corrective actions and follow-up support.

• Monitor system and data quality and develop training based on improvement plan needs.

• Assist with preparation of HUD-required reports, annual submissions, and other funder or system-level reporting requirements.

• Support agency monitoring, program evaluation, and compliance activities related to HMIS participation.

• Coordinate and support HMIS-related coalition and committee activities, including scheduling meetings, preparing agendas, and documenting meeting notes.

• Deliver presentations and provide technical guidance on HMIS, data standards, and homelessness-related data topics to community partners and stakeholders.

• Maintain ongoing communication and working relationships with participating agencies to support collaboration, system improvement, and consistent engagement.

• Research HMIS policies, procedures, best practices, and regulatory updates to support continuous system improvement.

• A key partner in CoC activities like Coordinated Entry, Point-In-Time Count, annual HUD applications, staffing committee activities, and other assigned duties.

Position Responsibilities - Non-Essential/Other

• Participate in special projects related to system improvements, grant initiatives, or coalition needs assigned.

• Assist with logistics for training, meetings, or presentations as needed.

• Provide short-term coverage or support during staff vacancies or high-volume periods, as appropriate.

Beneficial Skills and Experience

• Bachelor’s degree in a related field or equivalent combination of education and experience.

• Experience writing or reviewing database reports and queries.

• Knowledge of HMIS principles, data quality standards, confidentiality requirements, and compliance-driven systems.

• Experience in nonprofit, government, housing, HMIS, or Continuum of Care environments.

• Grant development or grant management experience.

Essential Skills and Experience

Minimum Qualifications

Associate degree in a related field.

Knowledge

Three to five years' experience in a similar role.

Experience teaching and/or presenting technical content in an understandable manner.

Experience developing training curriculum.

Skills

• Strong written and communication skills.

Stong organizational, time-management, and coordination skills.

Abilitiy to train adult learners and communicate technical information clearly.

Proficiency with database software, Excel and Microsoft Office applications.

Strong written and verbal communication skills.

Abilities

Ability to work independently and manage multiple priorities.

Ability to analyze data, identify issues, and provide corrective guidance.

Ability to build positive working relationships with agencies, volunteers, and internal staff.

Ability to handle sensitive and confidential information with discretion.