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<h2>Position Summary&nbsp;</h2>The Operations Manager plays a critical role in ensuring the smooth and efficient day-to-day operations of the organization. This position oversees administrative systems, facility, and financial processes to support the non-profit’s mission and programs. The Operations Manager ensures operational excellence, compliance with policies, and effective resource management across departments.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Oversee daily administrative operations, including office management, vendor relationships and service providers, ensuring compliance with contract terms and annual budget.</li><li>Maintain accurate organizational records, licenses, and compliance documentation.</li><li>Coordinate logistics for meetings, meeting minutes, events, and board activities as needed.</li><li>Oversee office efficiency and appearance by maintaining common areas, equipment maintenance, and supply procurement.</li><li>Manage the relationship with the landlord, working closely with the property manager.</li><li>Manage annual organization accreditations including UWW Membership Renewal, UWW Database 2, Nonprofit First, BBB Wise, and other Federal, State, and local as required.</li><li>Supervision of the front desk Administrative Assistant.</li><li>Coordinate annual commercial insurance renewals in a timely manner.</li><li>Develop and implement operational procedures to improve workflow and reduce costs.</li><li>Work closely with the Senior Vice President of Finance to monitor budgets and financial reports.</li><li>Handle confidential information with discretion and professionalism.</li><li>Oversight of incoming and outgoing mail processes, weekly bank deposits and reporting, and managing petty cash.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned.</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Associate degree preferred.</li><li>3-5 years of experience in operations, administration, or related roles (non-profit experience preferred).</li><li>Strong organizational, analytical, and problem-solving skills.</li><li>Excellent interpersonal and communication abilities.</li><li>Proficiency with Microsoft Office Suite and familiarity with accounting or CRM software.</li><li>Demonstrated ability to manage multiple projects and deadlines effectively.</li></ul>

United Way of Palm Beach County

Operations Manager

POSITION SUMMARYThe Volunteer Income Tax Assistance (VITA) Program is a community financial wellness initiative led by United Way of Tucson and Southern Arizona and delivered in collaboration with partners throughout the state of Arizona. Through a network of dedicated volunteers, this program provides free, quality tax preparation from IRS-certified individuals. Our VITA program supports the financial wellbeing of low to moderate income taxpayers by helping them save money on their return, avoid predatory lending practices, connect to resources, and access tax credits for which they are eligible.The individual in this role reports to the Senior Director of VITA Services and will work collaboratively with other United Way teams. This position is primarily responsible for VITA operations, requires considerable creativity, independent judgment, and ability to assume significant responsibility with minimal supervision. &nbsp;The VITA Director will provide coordination, organization and supervision for all VITA site locations, outreach, volunteer support and public events. &nbsp;A successful candidate should demonstrate outstanding communication, project management, and organizational skills.This is a full-time, non-exempt, grant funded position. This role requires occasional travel throughout Pima County.All United Way Tucson and Southern Arizona (UWTSA) programs and strategies work toward eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable community.United Way offers competitive wages and a generous benefits packet with employer contributions for full-time employees including medical, dental, 401K, HRA, PTO, 13 paid holidays, and opportunities for educational and professional development. For more information about our organization, see <a href="http://www.unitedwaytucson.org" target="_blank">www.unitedwaytucson.org</a>. SALARY $60,000 - $65,000 annuallyRESPONSIBILITIES •&nbsp;&nbsp;&nbsp;&nbsp;Complete United Way’s VITA training program to become IRS-certified and demonstrate proficiency as an advanced level tax preparer. •&nbsp;&nbsp;&nbsp;&nbsp;Develop a strong understanding of tax preparation processes, regulations, and related topics to offer efficient and effective support to volunteer tax preparers and VITA staff. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain a relationship with IRS SPEC Officer and Grant Program Analyst to ensure smooth delivery of grant funded program activities.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Develop and manage a year-round implementation calendar for VITA planning and execution. •&nbsp;&nbsp;&nbsp;&nbsp;Supervise VITA team members. •&nbsp;&nbsp;&nbsp;&nbsp;Assist with recruitment for VITA in conjunction with the Outreach and Volunteer Coordinator. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Identify potential sites, act as liaison with site contacts, and train partner contacts to build self-sufficient VITA sites. •&nbsp;&nbsp;&nbsp;&nbsp;Train volunteer Site Coordinators in proper policy and site operation. •&nbsp;&nbsp;&nbsp;&nbsp;Work with the Outreach &amp; Volunteer Coordinator to help publicize sites throughout the community.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain schedules for in person, mobile and pop-up VITA sites. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure that adequate volunteer coverage (including screeners, preparers and quality reviewers), supplies and equipment are scheduled/maintained at VITA sites. •&nbsp;&nbsp;&nbsp;&nbsp;Monitor sites to ensure quality review is being conducted, privacy is being maintained, returns are filed. •&nbsp;&nbsp;&nbsp;&nbsp;Compile timely statistical reports for relevant stakeholders (including the IRS) and /or partners.Management and Administration •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the design and implementation of continuous program improvement efforts. •&nbsp;&nbsp;&nbsp;&nbsp;Assist in the development of innovations and new program initiatives, especially with respect to volunteer recruitment and retention. •&nbsp;&nbsp;&nbsp;&nbsp;Assist with management of data, including tracking, analysis, and dashboard reporting of VITA volunteer contributions and program metrics.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Direct the development and facilitation of training workshops and materials. •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate effective communication between VITA staff and VITA volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Assist in the creation of site-based teams, identifying volunteer leaders and site coordinators. •&nbsp;&nbsp;&nbsp;&nbsp;Manage scheduling and coordination of volunteer training, meetings, and support sessions. •&nbsp;&nbsp;&nbsp;&nbsp;Conduct surveys, focus groups, or other appropriate means for obtaining feedback from volunteers and stakeholders.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Direct daily operations, supply procurement, purchase order, expense report and invoice creation.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Assist with VITA budget creation and management.Facilitation/Coordination •&nbsp;&nbsp;&nbsp;&nbsp;Cultivate and maintain outstanding relationships with existing and new volunteers and partner agencies.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Network with public and private groups, organizations, and entities in an effort to recruit and engage volunteers.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Foster cross departmental relationships and collaborative work, projects, and initiatives within United Way strategic areas of focus. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with IT to support virtual volunteer experience.Resource Development and Marketing •&nbsp;&nbsp;&nbsp;&nbsp;Create and edit a variety of written documents, correspondence, presentations, and reports. •&nbsp;&nbsp;&nbsp;&nbsp;Attend and represent VTA at community meetings and events, communicating program mission, vision, and benefits.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Present to community members, agencies, civic groups, businesses, workplace campaigns about VITA volunteer opportunities.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Work with Communications and Engagement Department to develop VITA program promotional materials.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties as assigned.QUALIFICATIONS, SKILLS, AND ABILITIES •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree from an accredited university or college; One year experience managing a volunteer workforce or equivalent combination of education and experience.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Previous work in a financial, accounting, tax preparation or related field highly beneficial. •&nbsp;&nbsp;&nbsp;&nbsp;Experience training or supervising others. •&nbsp;&nbsp;&nbsp;&nbsp;Strong ability to analyze, organize, synthesize, and prioritize tasks. •&nbsp;&nbsp;&nbsp;&nbsp;Thrives in team-based work and projects. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent written/verbal communication and public speaking skills. •&nbsp;&nbsp;&nbsp;&nbsp;Experience with data extraction, management, manipulation. •&nbsp;&nbsp;&nbsp;&nbsp;Strong computer software skills: customer management systems, word processing, spreadsheets, databases, forms, tax software; Microsoft Office Suite experience helpful. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage multiple tasks, occasionally under time constraints.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work in a culturally sensitive manner with diverse populations. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrates excellent customer service, problem solving, conflict resolution, confidentiality, decision making, team building, time management. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to maintain a flexible work schedule and adjust it as required by changing demands. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to travel to community sites throughout Pima County.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Valid AZ Driver’s License, registration and proof of current automobile insurance. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to occasionally lift up to 30 lbs. when necessary.The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.POLICY STATEMENT&nbsp; The United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity and all&nbsp; candidates are considered without regard to race, color, religion, national origin, age, sex,&nbsp; sexual orientation, gender identity, marital status, ancestry, physical or mental disability,&nbsp; veteran status, or any other legally protected status.&nbsp; &nbsp;

United Way of Tucson and Southern Arizona

Director, VITA Services 

The Data &amp; Campaign Coordinator is responsible for ensuring the integrity, accuracy, and strategic use of donor and organizational data. This role combines relationship-building and analytical expertise to grow community giving, strengthen donor engagement, and support data-driven decision-making across the organization.&nbsp;Key Responsibilities:Data Oversight &amp; Analytics<ul><li>Learn and utilize databases, ensuring accuracy, consistency, and confidentiality.</li><li>Generate reports to analyze giving trends, donor retention, and campaign performance.</li><li>Partner with finance and operations staff to reconcile gifts, pledges, and campaign donor acknowledgments.</li><li>Identify and implement data-driven improvements to enhance campaign effectiveness and community outcomes.</li></ul>Fundraising Campaign Management<ul><li>Support and collaborate with Director of Development for campaign and donor relations analytics&nbsp;</li><li>Assist in developing strategies for donor retention, growth, and year-round engagement through data analytics.</li><li>Prepare presentations, reports, and materials for campaign-related meetings and events.</li></ul>Reporting Relationships<ul><li>Reports directly to Database Director</li><li>Dotted line to Director of Development</li></ul>Collaborations &amp; Communication<ul><li>Provide data insights to support storytelling and impact reporting.</li><li>Support training and onboarding of volunteers or staff involved in campaign or data processes.</li><li>Maintain positive relationships with agencies, donors, and community partners.</li></ul>Qualifications<ul><li>Bachelor’s degree in business, communications, nonprofit management, or related field (or equivalent experience).</li><li>3+ years of experience in fundraising, marketing, or data management (nonprofit experience preferred).</li><li>Strong organizational and project management skills with attention to detail.</li><li>Proficiency in CRM/database systems (e.g., Blackbaud, Andar, Salesforce, or similar) and Excel.</li><li>Excellent interpersonal, communication, and analytical skills.</li><li>Commitment to United Way’s mission and community impact.</li></ul>Core Competencies<ul><li>Relationship Building</li><li>Data Literacy &amp; Reporting</li><li>Strategic Thinking</li><li>Collaboration &amp; Teamwork</li><li>Accountability &amp; Results Orientation</li><li>Adaptability</li></ul>

United Way of the Black Hills

Data & Campaign Coordinator

Position Summary: Provides quality health and human services information to persons in need with the intent to link those persons to appropriate resources for assistance. Promote education and awareness of 2-1-1 Texas through community presentations, as needed.

United Way of the Brazos Valley

Information and Referral Specialist 

Exciting opportunity for retirees, stay-at-home parents, or anyone looking for a seasonal part-time, flexible job!&nbsp;United Way of the Plains’ Volunteer Income Tax Assistance (VITA) program is hiring Appointment Schedulers to support clients in booking tax preparation appointments, conducting eligibility screening and ensuring clients understand what documents to bring and where to go. This role requires strong customer service skills, and clear communication. The Volunteer Income Tax Assistance program provides income-limited households with free assistance to file their income tax return.This is a temporary independent contractor position for the 2026 tax season, to begin January 2 and ending April 15.&nbsp; The position has a flexible daytime schedule, averaging 12-20 hours per week, between the hours of 7am – 7pm, Monday-Friday.RESPONSIBILITIES<ul><li>Maintain strict client confidentiality and uphold professional standards at all times.</li><li>Conduct initial screening of clients to confirm eligibility and appointment needs.</li><li>Serve as the primary point of contact for tax clients, answer phone calls, return messages promptly and schedule appointments as needed.&nbsp;</li><li>Clearly communicate appointment details, needed documents and site logistics to clients.</li><li>Maintain accurate scheduling records using calling and scheduling software.</li><li>Communicate with VITA staff and site coordinators regarding client questions, schedule changes, or concerns.</li><li>Serve as a communication link between tax sites and clients to ensure a smooth appointment experience.</li><li>Ensure full compliance with Title VI, including providing service without discrimination based on race, color, sex, age, national origin, or disability.&nbsp;</li></ul>QUALIFICATIONS<ul><li>Willingness and ability to learn and utilize calling and scheduling software.&nbsp;</li><li>Excellent customer service skills, with the ability to communicate clearly and respectfully.</li><li>Demonstrated ability to follow instructions, adhere to procedures, and maintain accuracy.</li><li>Ability to work effectively with individuals from diverse backgrounds.</li><li>Dependable, punctual, and able to work independently with minimal supervision.</li><li>Basic computer skills (email, data entry, online scheduling tools).</li><li>VITA ethics certification required before January 1, 2025. Training is provided.</li></ul>Bilingual candidates encouraged to applyHow To ApplySubmit your cover letter and resume to Kristie Costa, VITA Program Manager, at <a href="mailto:kcosta@unitedwayplains.org" target="_blank">kcosta@unitedwayplains.org</a>

VITA Appointment Scheduler

Exciting opportunity for retirees, stay-at-home parents, or anyone looking for a seasonal part-time, flexible job! &nbsp; Current opportunities in Wichita, Arkansas City and Wellington areas in Kansas.The VITA (Volunteer Income Tax Assistance) Site Coordinator is responsible for maintaining an orderly, efficient, and welcoming site; ensuring Quality Requirements are executed; coordinating volunteer schedules; and providing excellent customer service to clients and volunteers. The Volunteer Income Tax Assistance program provides income-limited households with free assistance to file their income tax return.This is a temporary independent contractor position established for the 2026 tax season, to begin at time of hire and end April 30, with the possibility of some hours through May to accommodate off-season needs.&nbsp; The position has a flexible working schedule, averaging 15-20 hours per week.RESPONSIBILITIESSite Management:<ul><li>Organize waiting areas and workstations for tax preparers with necessary resources and supplies.</li><li>Ensure all required paperwork and forms are stocked for each tax appointment.</li><li>Review intake paperwork and discuss with clients.</li><li>Assist clients through the tax filing process.</li><li>Maintain orderly clients’ files and ensure security of confidential paper and electronic files.</li><li>Communicate supply needs to the Program Manager for ordering.</li><li>Ensure the site closely adheres to the Quality Site Requirements.&nbsp;</li><li>Ensure the site adheres to Title VI by not denying service to anyone based on race, color, sex, age, national origin, or disability.&nbsp;</li></ul>Personnel:&nbsp;<ul><li>Communicate with volunteer preparers to ensure appropriate coverage is maintained for each day the site is open.</li><li>Communicate with volunteers regarding coverage and attendance.</li><li>&nbsp;Track volunteer attendance and hours of service.&nbsp; Prepare monthly volunteer time report for the site to be submitted to the VITA Program Manager.</li><li>Support volunteer appreciation activities.</li><li>(In some cases) supervise administrative staff responsible for greeting clients.</li></ul>Communication:<ul><li>Serve as a main point of contact for clients. Field in-person questions, respond to phone calls and contact clients when necessary to address problems with returns.&nbsp;</li><li>Serve as a communication liaison regarding the operation of the tax site for colleagues and volunteers.</li><li>Distribute updates and changes from the IRS to volunteers and clients.</li></ul>QUALIFICATIONS<ul><li>A willingness to learn and use electronic tax return software. &nbsp;</li><li>Ability to assist clients and volunteers in a courteous and helpful manner.&nbsp;</li><li>Strong organizational skills with the ability to prioritize multiple responsibilities and meet deadlines.&nbsp;</li><li>Committed to providing excellent customer service, with demonstrated ability to follow instructions and carefully review work for accuracy.</li><li>Ability to work with people of diverse backgrounds.</li><li>Punctual and reliable.</li><li>Enjoys working as a part of a team and with volunteers.</li><li>Basic computer skills.</li><li>Basic tax knowledge (Form 1040, Form 1040A, and Form 1040EZ) and VITA certification at the Advanced level is required before February 1, 2025. Training is provided.</li><li>VITA certification as a Site Coordinator is required before February 1, 2025. Training is provided.</li></ul>Bilingual candidates encouraged to applyHow To ApplySubmit your cover letter and resume to Kristie Costa, VITA Program Manager, at <a href="mailto:kcosta@unitedwayplains.org" target="_blank">kcosta@unitedwayplains.org</a> . Please indicated which area you are interested in (Wichita, Arkansas City, or Wellington)

VITA Site Coordinator

Overview:&nbsp;Do you want to help meet the tangible needs of local nonprofits? Thrive on building relationships with a variety of audiences? Enjoy working in a fast-paced, active role? If so, apply to join the United Way team as a full-time GIV Warehouse Associate. In this role, you will assist with the daily operation of our&nbsp;<a href="https://unitedwayplains.org/give-items-of-value/" target="_blank">Give Items of Value</a>&nbsp;(GIV) warehouse. The GIV program accepts in-kind donations from local companies and national retailers that are available to nonprofits for free. Donations range from office furniture and supplies to housewares, hygiene items, holiday décor and much more. Last year, 280 nonprofits visited GIV and obtained over $3 million worth of free goods, which helped lower their overhead expenses and funnel more financial resources into programming to meet the needs of their clients.&nbsp;Key Responsibilities:<ul><li>Maintain a clean, organized, and safe warehouse environment, following all safety protocols.&nbsp;</li><li>Communicate effectively and positively with not-for-profit agencies, volunteers, and local donors; build strong relationships.&nbsp;</li><li>Regularly consolidate, refill, and adjust locations of merchandise in the warehouse.</li><li>Support warehouse staff with volunteer groups, donation pick-ups, and duties needed for accurate inventory control.</li><li>Perform outbound counts for the items being obtained by the non-profit agencies.</li><li>Assist with various other tasks necessary to ensure GIV program is successful and impactful.&nbsp;</li></ul>Requirements and Qualifications:<ul><li>Full-time, primarily Monday-Friday during normal business hours; however, some flexibility is required to occasionally be available early mornings, evenings or weekends</li><li>Position is carried out primarily in a warehouse environment.&nbsp; Extended period of standing is required, along with ability to lift up to 60 pounds. The work environment will include exposure to hot temperatures during summer months.</li><li>Prior warehouse job experience of at least 1 year is preferred</li><li>Excellent customer service skills</li><li>Ability to operate a box-truck, pallet jack, and forklift safely and efficiently.</li><li>Must be OSHA-10 and forklift certified.&nbsp; Training for certification will be provided if needed.</li><li>Excellent driving record&nbsp;</li><li>Proficiency using computers, including MS Office, the Internet, and previous experience working with inventory management systems</li><li>Strong written and oral communication skills</li><li>Strong relationship and team-building skills</li><li>Proven critical thinking skills; ability to identify and resolve issues related to inventory or warehouse operations.</li><li>Able to manage multiple projects simultaneously while maintaining a very strong attention to detail</li><li>Capable of working effectively with limited supervision</li><li>Growth mindset</li><li>Self-motivated with a very strong work ethic</li></ul>Core Competencies for all United Way Professionals:<ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency should drive their performance and professional motivations.</li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>How to Apply:&nbsp;Submit your cover letter and resume via email to:&nbsp;<a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “GIV Warehouse Associate” in the subject line.More information about the United Way of the Plains can be found at&nbsp;<a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a>&nbsp;

Warehouse Associate

Job Title: Donor Relations Specialist&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Department: Finance Reports to: Senior Pledge Processor &amp; Team Lead&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Status: Hourly, Non-exempt, Full-timeSalary Classification: Level II&nbsp;&nbsp;&nbsp;&nbsp;Location: Albuquerque &nbsp;ORGANIZATION:&nbsp; &nbsp; Headquartered in Albuquerque, United Way of North Central New Mexico (UWNCNM) serves the people of five counties:&nbsp; Bernalillo, Sandoval, Santa Fe, Torrance, and Valencia.&nbsp;Our mission is connecting people to opportunities and services to equitably improve lives and strengthen communities.UWNCNM brings together donors, businesses, nonprofits, government, and others to create better solutions to our community’s challenges.&nbsp;Our programs and donor dollars ensure that individuals and families in central New Mexico&nbsp;have the opportunity to&nbsp;achieve potential through education, that they are healthy and safe, are financially stable and live life with dignity.&nbsp; &nbsp;In addition, UWNCNM has a strong commitment to Diversity, Equity and Inclusion and upholds the following values:&nbsp;&nbsp; &nbsp; &nbsp;<ul><li>We value&nbsp;the visible and invisible qualities that make you who you are.&nbsp;&nbsp; &nbsp;</li><li>We welcome&nbsp;that every person brings a unique perspective and experience to advance&nbsp;our mission and progress our fight for the health, education, and financial stability of every person in every community.&nbsp;&nbsp; &nbsp;</li><li>We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and&nbsp;</li></ul>employee must have equal access to solving community problems.&nbsp;&nbsp; &nbsp;<ul><li>We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily&nbsp;</li></ul>work.&nbsp;&nbsp; &nbsp;We commit&nbsp;to using these practices for our business and our communities.&nbsp;PURPOSE:Ensure a high level of personalized customer service to UWNCNM’s donors and agency partners, with a strong emphasis on providing consistent, dependable stewardship of Tocqueville Society donor relationships and gifts.&nbsp;Provide turn-key service to all Tocqueville Society members, supporting their payment and designation choices, acknowledgement of their gifts, recognition, and special events.&nbsp;ESSENTIAL FUNCTIONS:Administrative (80%)<ul><li>Manages all Tocqueville Society members’ accounts with accurate data entry and record keeping.</li><li>Ensures accurate records of Tocqueville Society members’ contact information, personal data and pledge/payment data in donor database.</li><li>Manages all Tocqueville Society members’ designation requests, payments, payment preferences and pledges.</li><li>Tracks and manages data through Prospect Management tool in donor database.</li><li>Manages and reconcile adjustments to non-Tocqueville donor pledges and payments.</li><li>Tracks, manages and makes financial adjustments to Tocqueville donors’ Personal Philanthropy Accounts working with the donors to accurately distribute their funds.</li><li>In working closely with the Major Gifts Tocqueville Officer, tracks and manages member recommitments and recruitment of new members through Prospect Management tool in donor database.</li><li>Collaborates with Investor Relations and IT teams in establishing, editing and following donor database and finance procedures and development of new procedures and processes for Tocqueville Society.</li><li>Manages the acknowledgements of all Tocqueville Society pledges and payments through personal letters and statements.&nbsp;</li><li>Manages monthly, quarterly and annual Tocqueville donors pledge billing/reminders.</li><li>Distributes Tocqueville donors’ quarterly giving statements and annual tax letters/statements.</li><li>Completes the Tocqueville bi-monthly financial payouts including two via ACH and two via check.</li><li>Tracks and manages pending payments and letters to agencies with each payout ensuring proper recognition of all gifts.</li><li>Provides customer service, updates and communications for DonorLink and AgencyLink.</li><li>Research returned agency checks and dissolved agencies.</li><li>Oversees Designation Management, Payout Module, and AgencyLink database.</li><li>Regularly review processes and procedures to ensure they are current and complete.</li><li>Look for efficiencies in processes and procedures and revise with management approval.</li><li>Contributes to the organizational shared goal of raising funds to support the mission and initiatives.</li></ul>Outreach, Internal and External Communication (20%)<ul><li>Builds relationships with donors and Tocqueville Society members for UWNCNM through personal interaction.</li><li>Provides top notch customer service to all donors, volunteers and agency partners.</li><li>Corresponds with the UWNCNM’s donors through clear, concise written and verbal communication.</li><li>Attends Tocqueville Society events.</li><li>Collaborates with and provides input and support to the Finance and Investor Relations Teams.</li><li>Adds creative ideas through written and verbal communications, events and projects.</li></ul>General:<ul><li>Participates actively in fundraising initiatives by coordinating donor and stakeholder communications, handling tasks such as fundraising pledge and payment processing, contributing to UWNCNM's shared goal of engaging all staff as fundraisers to support our mission and initiatives.</li><li>Attend all staff meetings and trainings, and attend other meetings and trainings as required or assigned.&nbsp;</li><li>Performs other duties and special projects, as assigned.&nbsp;</li><li>Professionalism: Demonstrates professionalism in conduct and communication with colleagues and clients, and ability to represent Finance and Human Resources in a highly professional manner with a diverse group of individuals, both internally and externally.</li></ul>CORE COMPETENCIES:<ul><li>Provide the highest level of customer service to volunteers, donors and staff.&nbsp;</li><li>Strong written and oral communication skills, including concise, professional writing.&nbsp;</li><li>Requires high level of organizational and interpersonal skills.&nbsp;</li><li>Must be able to work both independently and within a team.&nbsp;</li><li>Must be highly organized to meet deadlines and track multiple simultaneous projects, yet flexible to meet changing needs and unexpected requests.</li><li>Knowledge of basic bookkeeping or accounting.</li><li>Must be able to meet deadlines and be flexible.&nbsp;</li><li>Ability to use computers to manage data and compose reports; ability to interpret computer-generated reports and analyze data.&nbsp;</li><li>General attributes should include ability to manage several projects/tasks simultaneously, track the results of projects, and work effectively with people from different backgrounds, offer strong self-motivation, positive attitude and willingness to commit to the values of the organization, participate effectively on teams, and offer ideas to enhance the organization.</li><li>Proficient in internet navigation and online research using modern web browsers to gather, verify, and utilize information effectively for job-related tasks&nbsp;</li><li>Demonstrate a comprehensive understanding and practical experience with AI, including data analysis, AI driven decision making, and the application of AI tools to enhance operational efficiency and innovation.&nbsp;</li></ul>MINIMUM REQUIREMENTS:&nbsp;<ul><li>Bachelor’s degree preferred or 5 years’ experience in a financial/accounting role or administration.</li><li>Proficiency in all Microsoft Office products and attention to detail are critical in this position.</li><li>Flexibility, independence, critical thinking and decision-making skills are required to succeed in this position.&nbsp;</li><li>The position requires a commitment to working in team settings, an understanding of internal and external customers, including staff and volunteer management.&nbsp;</li><li>Excellent spelling and grammar, ability to exercise tact and good judgment.&nbsp;</li><li>Ability to compile information, prepare reports and light bookkeeping.&nbsp;</li><li>Effective time management and ability to manage responsibilities independently and exercise initiative.&nbsp;</li></ul>Equipment Used:<ul><li>Standard PC Office Equipment, telephone, computer, copy machine, printer, scanner, fax machine and related equipment.</li><li>Microsoft Office Suite, Outlook,&nbsp;Videoconferencing platforms (Zoom, Microsoft Teams, etc.), Internet and web browsers for research and information gathering.</li></ul>PHYSICAL REQUIREMENTS/WORKING CONDITIONS/DEXTERITY:UWNCNM is a hybrid workplace. This position is scheduled to work 8 hours a day, 4 days a week Tuesday through Friday. The schedule combines work-from-home on Wednesdays and Fridays, with mandatory&nbsp;in-person office attendance within UWNCNM’s office building required on Tuesdays and Thursdays. Due to business needs, you may occasionally be required to attend in-office days other than Tuesdays and Thursdays. The hybrid work schedule is subject to change, and you may be required to work 100% in-office at any time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>Position is primarily in a standard office environment and requires long periods of sitting at a desk and computer to accomplish duties and to stand for limited periods of time.&nbsp;</li><li>Must be able to work occasional early mornings, evenings and weekends including but not limited to attending a variety of meetings and events.&nbsp;</li><li>Must have the flexibility to adapt schedule to meet evolving business needs as necessary.</li><li>Regular attendance is required in this position.&nbsp;</li><li>Must be able to operate a personal computer at an acceptable rate of speed and to view computer monitors.&nbsp;</li><li>On designated in-office days, the employee must be able to perform duties within a cubicle setting, maintaining focus and productivity in an environment with varying levels of ambient noise, including conversations and other typical office sounds.</li><li>Must have access to reliable internet when working from home.</li><li>Must possess a valid New Mexico driver’s license and have daily access to a dependable motor vehicle with insurance to commute to work on designated in-office days, and to use to attend offsite events, meetings, and other work activities, including those specific to the job.</li><li>Must be able to lift and/or move up to 20 pounds unassisted and occasionally lift and/or move up to 40 pounds with assistance.</li><li>Must be able to perform the essential functions of the job with reasonable accommodation.</li></ul>SALARY RANGE:&nbsp;$27.00 to $30.50&nbsp;per hour,&nbsp;non-exempt, 32 hours per week, FTE (Full Time Employee)BENEFITS:Full-time employees (FTE) are eligible for health, dental, life and long-term disability insurance, a retirement plan, flexible spending account and voluntary insurance programs. We offer a tuition reimbursement plan, volunteer time off, and generous leave time.&nbsp;Part-time employees (PTE) may be eligible for some of these benefits.&nbsp;UWNCNM supports the Americans with Disabilities Act (ADA). Please tell us if you need accommodation to perform the job's essential functions.&nbsp;All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.United Way of North Central New Mexico is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.&nbsp;We welcome applicants with disabilities and applicants from underrepresented racial and ethnic groups.&nbsp; &nbsp;This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.&nbsp;This job description is meant only to be a guideline and may be modified at any time. UWNCNM is an At-will Employer. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

United Way of North Central New Mexico

United Way of Central New Mexico

UWNCNM Donor Relations Specialis

Purpose of Position:&nbsp;Northeast Florida is home to over 425,000 active-duty servicemembers, veterans, and their families, representing nearly 25% of all households. Their needs are diverse, and navigating available services can be challenging. Basic referrals often fall short. This role provides peer-based care coordination to help veterans access and sustain the support they need.The Veteran Care Coordinator (VCC) is a veteran-peer and system of care navigator. The VCC works closely with veterans, military servicemembers, and their families who require comprehensive community support services, ensuring they receive the necessary assistance to overcome barriers.&nbsp; Key Responsibilities and Essential Functions:&nbsp;<ul><li>Utilize strong customer service, interpersonal, problem-solving, and troubleshooting skills to de-escalate complex situations and ensure timely coordination of veteran care.</li><li>Handle service requests from Veterans, their families, and community partners.</li><li>Assess eligibility based on criteria, capacity, location, and client preferences.</li><li>Create client care plans addressing individual needs.</li><li>Activating safety plans, warm handoffs, or emergency protocols as needed in crisis situations.</li><li>Administer suicide-risk screenings (Rapid Suicide Screen, C-SSRS per SSG Fox SPGP standards).</li><li>Complete safety plans and document all risk assessments and interventions in compliance with grant requirements.</li><li>Maintain consistent contact with veterans to ensure progress, resolve barriers, and provide trauma-informed support during crises.</li><li>Coordinate direct referrals and warm introductions to appropriate treatment and service providers.</li><li>Manage a high-volume, multi-county caseload with independence and strong judgment.</li><li>Maintain accurate case records, track activities, and ensure documentation meets all compliance and audit standards.</li><li>Prepare audit-ready data and performance reports for multiple funding streams.</li><li>Analyze program data and case trends to identify service gaps and inform strategy adjustments.</li><li>Work with Mission United Manager on complex cases, process improvements, and provider performance.</li><li>Collaborate with other departments and Veteran Care Coordinators to advance organizational goals.</li><li>Be trained to assist in fielding calls in the 211 and 988 call centers as needed, ensuring seamless coverage and support across crisis and navigation services.</li><li>Develop and maintain relationships with social service partners and community resources.</li><li>Coordinate care across VA, crisis services, housing, legal, mental health, and other providers.</li><li>Engage in community outreach to raise awareness of veteran services and strengthen partnerships.</li><li>Participate in cross-department training and process improvement initiatives to enhance program efficiency and outcomes.</li><li>Execute additional tasks as directed by the Manager of Mission United</li></ul>Experience/Qualifications:&nbsp;<ul><li>Bachelor’s degree required.</li><li>Master’s Degree Preferred.&nbsp;</li><li>U.S. military Veteran. Discharge Condition Other Than Dishonorable.&nbsp;</li><li>Knowledge of Veterans Administration (VA) programs, Veteran and community social services highly desirable.</li><li>Experience working with the Veteran population.</li><li>Required to achieve certification as a Florida Veterans Support Line (FVSL) Recovery Peer Specialist within 18 months of hire date.</li><li>Expertise in providing quality customer service.</li><li>Experience with Microsoft Office Suite.</li><li>Skilled at tracking, managing data, and grant compliance.</li><li>Proficiency in oral and written communication skills.&nbsp;</li><li>Proficient working well in teams and contributing to a positive work culture.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs.</li><li>Ability to build relationships with and collaborate with community partners.&nbsp;</li><li>Comfortable working in a fast-paced environment.&nbsp;</li><li>Keep all activities in line with the core values of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul><ul><li>Flexibility to work variable shifts within a hybrid, typically remote environment, with in-person work meetings and events as required by management.&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li></ul>Preferred Experience:<ul><li>Certified as a Florida Veterans Support Line (FVSL) Recovery Peer Specialist</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

United Way of Northeast Florida

Northeast Florida

Veteran Care Coordinator

POSITION TITLE: Membership and Events CoordinatorEMPLOYMENT TYPE: Full Time, Non-ExemptUNIT ORGANIZATION: Community Impact&nbsp; REPORTS TO: Common Good Vermont Co-Director&nbsp;SALARY RANGE:&nbsp;$45,000 - $54,000Position OverviewThe Membership &amp; Events Coordinator supports a vibrant and connected network of nonprofit professionals across Vermont. This role manages member engagement and delivers high-quality events, including convenings, webinars, certificate programs, and the annual nonprofit summit. Working within a collaborative and mission-driven team, the coordinator helps create meaningful opportunities for learning, connection, and sector-wide impact.Key Areas of ResponsibilityThe primary responsibilities of this position include, but are not limited to:Membership Engagement<ul><li>Support all aspects of Common Good Vermont’s membership program, including enrollment, engagement, communications, and data tracking.</li><li>Serve as the primary point of contact for members, providing responsive and high-quality support.</li><li>Contribute to the design and implementation of member benefits that reflect sector trends and member needs.</li><li>Foster a sense of community among members through networking opportunities, events, and peer engagement.</li><li>Maintain accurate records of member participation and engagement to inform planning and evaluation.</li></ul>Program Administration and Event Logistics<ul><li>Provide administrative support for events, including registration, participant communications, and post-event evaluation.</li><li>Collaborate with internal teams and external partners to support content development, event promotion, and participant experience.</li><li>Use participant feedback to assess event impact and inform future programming.</li><li>Deliver logistical support for virtual and in-person events, including convenings, webinars, and learning cohorts</li></ul>SupervisionNo supervisory responsibilities&nbsp;Qualifications<ul><li>Experience in program coordination, event planning, member engagement, or related administrative roles.</li><li>Exceptional organizational skills and attention to detail, with the ability to manage multiple projects and deadlines.</li><li>Strong interpersonal and written communication skills; comfortable communicating with diverse audiences.</li><li>Proficiency with office and communications tools (e.g., Google Workspace, Zoom, CRM, or email platforms).</li><li>Ability to work independently and collaboratively in a mission-aligned, team-based environment.</li><li>Familiarity with event platforms and learning management systems is preferred but not required&nbsp;</li><li>Experience using a CRM database such as Salesforce is preferred but not required.&nbsp;</li><li>Commitment to equity, accessibility, and inclusive practices.</li><li>Interest in and commitment to supporting Vermont’s nonprofit sector.&nbsp;</li></ul>Core Competencies<ul><li>Contributes to shared goals and supports others in a collaborative, mission-driven environment.&nbsp;</li><li>Anticipates needs, takes initiative, and responds effectively in a fast-paced setting.&nbsp;</li><li>Manages information and processes with accuracy, care, and consistency.&nbsp;</li><li>Fosters a respectful and supportive atmosphere for colleagues, partners, and participants.&nbsp;</li><li>Applies inclusive practices and prioritizes accessibility across all aspects of the role.&nbsp;</li><li>Demonstrates interest in and commitment to strengthening Vermont’s nonprofit community.</li></ul>Application InstructionsApplications and inquiries can be directed to&nbsp;<a href="mailto:hiring@unitedwaynwvt.org" target="_blank">hiring@unitedwaynwvt.org</a>. Please attach a copy of your resume and cover letter to your application. The deadline for applying is 12/5/2025.

15 Administration / Customer Service Jobs in United States