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As Development Director at Berkshire United Way you will design, implement, evaluate, and continuously improve fundraising and donor engagement strategies that advance our role as the nonprofit that transforms philanthropy into action and positive change for people in Berkshire County. You will lead and inspire a team that is committed to grow Berkshire United Way's overall revenue; engage, retain, and steward individual and institutional donors; use data to promote continuous improvement; and bring Berkshire United Way’s mission, vision, and brand to life through communications that elevate our mission, and create interest in joining our efforts.While your primary responsibility will be to meet and exceed Berkshire United Way’s fundraising and campaign goals, you also will contribute actively to advancing our mission, vision, and strategic priorities as a member of the leadership team and partner with Berkshire United Way’s Board of Directors.<h2>Key Responsibilities</h2><ul><li>•&nbsp;Define and achieve alignment from the President and CEO and Board of Directors on Berkshire United Way’s Community Impact and Development goals. •&nbsp;Build a collaborative and constructive relationship with the President and CEO and Board of Directors. •&nbsp;Model and advance Berkshire United Way's commitment to diversity, equity, inclusion, and belonging in all fundraising, communications, and programs.&nbsp; •&nbsp;Develop, implement, assess, and continuously improve a strategic and comprehensive fundraising plan to achieve or exceed annual revenue goals through major gifts, planned giving, corporate relationships, individual giving, and special events. •&nbsp;Develop, implement, assess, and continuously improve strategies for individual, leadership and planned giving; solicit major gifts from a portfolio of current and prospective donors. •&nbsp;Develop, implement, assess, and continuously improve corporate engagement strategies that establish partnerships with new businesses and markets throughout Berkshire County and furthers those already established. • Develop, implement, assess, and continuously improve strategies to diversify Berkshire United Way revenue streams, with a focus on foundation and institutional grants and sponsorships. •&nbsp;Develop and manage the Development budget.&nbsp; •&nbsp;Set the marketing and communication strategy in support of Berkshire United Way mission and strategy, including branding, public relations, advertising, and print and electronic materials.</li></ul><h2>Job Requirements</h2><ul><li>•&nbsp;Bachelor’s degree or higher. • 5+ years related experience and progressive leadership in a corporate or nonprofit organization, at least 3 of which were at an organization with at least $3 million in revenue; United Way experience is highly desirable. •&nbsp;A proven history of high-level fundraising or business development results based on building strong, lasting relationships with donors. •&nbsp;Ability to speak passionately and with credibility to the importance of equity as a key factor for improving lives through our mission, vision, and strategic priorities.&nbsp; •&nbsp;Exceptional planning and execution skills with a results-oriented record of achievement; the ability to set goals, meet deadlines and evaluate results. •&nbsp;Proficiency with donor database systems and the ability to use data to measure and evaluate fundraising performance and drive decisions. •&nbsp;Excellent written and oral communication and networking skills with the ability to engage, inspire and educate in personal meetings, group settings and in writing. • Strong supervisory skills and experience recruiting and leading effective teams.</li></ul><h2>Compensation and Benefits</h2>The Development Director is a full-time exempt, in person position. Starting salary is commensurate with relevant experience, within the framework of the organization’s operating budget, and in the range of $85,000 to $95,000 annually. An excellent benefits package includes medical and dental coverage with no waiting period, employer-paid life and long-term disability insurance, a flexible medical spending account, 403(b) with employer contributions, generous paid time off, and 11 paid holidays per year.To apply, please send your cover letter, resume, and three references to&nbsp;<a href="mailto:BusinessTeam@MassHireBerkshireCC.com" target="_blank">gbelmuth@berkshireunitedway.org</a>. Please include “Berkshire United Way – Development Director” in the subject line.

Berkshire United Way

Development Director

POSITION SUMMARY&nbsp;(ONSITE! 5 days in office 8:30am – 4:30pm - Alexandria, VA)The Technical Support Specialist - Level 1 will provide initial technical support for end-users by addressing common IT issues related to hardware, software, and network systems. This role is responsible for receiving, logging, and resolving basic IT support requests and escalating more complex issues to higher-level technical staff. The Level 1 support specialist plays a critical role in ensuring that users receive quick, friendly, and efficient assistance to minimize downtime and improve overall productivity.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ul><li>Incident Management:<ul><li>Act as the first point of contact for IT support requests via phone, email, or ticketing system.</li><li>Diagnose and resolve basic technical issues, including hardware, software, and networking problems.</li><li>Log and track support tickets, ensuring timely resolution and updating of ticket status.</li></ul></li><li>User Support:<ul><li>Provide support for software applications, operating systems, and office productivity tools.</li><li>Assist with hardware setup, configuration, and troubleshooting (e.g., desktops, laptops, printers).</li><li>Provide basic guidance on network connectivity, email, and Internet access.</li></ul></li><li>System Access:<ul><li>Assist users with account creation, password resets, and access requests (Active Directory, email, and internal systems).</li><li>Help with configuring and managing user profiles in systems like Microsoft 365, Office 365, or other internal tools.</li></ul></li><li>Software Installation &amp; Configuration:<ul><li>Help install and configure software applications and updates on users’ devices.</li><li>Provide support for software-specific issues, including installation errors, updates, and basic configuration issues.</li></ul></li><li>Basic Network Support:<ul><li>Troubleshoot and resolve simple network issues, including Wi-Fi connectivity, VPN issues, and internet access.</li><li>Assist with network printer setup and connectivity.</li></ul></li><li>Documentation:<ul><li>Document all issues and solutions in the ticketing system to maintain a knowledge base for future reference.</li><li>Update support documentation and provide guidance on common IT issues.</li></ul></li><li>Escalation:<ul><li>Escalate more complex issues that cannot be resolved within Level 1 support to Level 2 or other relevant IT staff.</li><li>Follow up on escalated issues to ensure timely resolution.</li></ul></li><li>End-User Training:<ul><li>Provide basic user training on software applications, company tools, and common troubleshooting steps.</li><li>Help users become familiar with IT policies and best practices.</li></ul></li></ul>JOB REQUIREMENTS<ul><li>Education: Hight school or GED<ul><li>High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or a related field preferred).</li></ul></li><li>Experience:<ul><li>1+ years of experience in an IT support and customer service role.</li><li>Experience in troubleshooting hardware and software issues is a plus.</li></ul></li><li>Technical Skills:<ul><li>Familiarity with common operating systems (Windows, macOS) and mobile device platforms.</li><li>Basic knowledge of networking concepts, such as IP addressing, VPN, and Wi-Fi.</li><li>Experience with basic IT support tools, such as ticketing systems (e.g., ServiceNow, Jira) and remote desktop software.</li><li>Basic knowledge of Microsoft Office Suite and other common business software.</li></ul></li><li>Soft Skills:<ul><li>Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.</li><li>Strong customer service orientation with a problem-solving attitude.</li><li>Ability to work efficiently in a fast-paced environment with multiple priorities.</li><li>Strong attention to detail and ability to follow procedures.</li></ul></li></ul>Preferred Qualifications:<ul><li>Basic certifications such as CompTIA A+, HDI, or equivalent are a plus.</li><li>Experience with cloud services like Microsoft 365, &nbsp;or similar platforms.</li><li>Familiarity with ITIL practices is beneficial.</li></ul>Physical Requirements:<ul><li>Ability to sit for extended periods of time and work at a computer.</li><li>Ability to lift and move IT equipment (up to 25 lbs).</li></ul>Work Environment:<ul><li>This role operates in an office environment with occasional remote support for employees working in different locations or remotely.</li><li>Some after-hours support may be required depending on the organization's needs.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $46,000 to $53,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Technical Support Specialist - Level 1

POSITION SUMMARY To lead the continued implementation of the countywide Hunger Relief Strategic Plan (originally adopted in October 2015) to fight hunger and food insecurity in Palm Beach County. This is a multi-faceted, collective impact initiative working with numerous community stakeholders throughout the entire County.ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to, the following:•&nbsp;&nbsp;&nbsp;&nbsp;Continue to facilitate a framework for implementing the Hunger Relief Strategic Plan and MacKenzie Scott Hunger Relief Strategies, county-wide. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Work with the community, which includes but is not limited to, community representatives, funders, faith-based organizations, government, corporate, education, and nonprofit partners to monitor and execute priorities, strategies, and desired outcomes, and re-evaluate them when needed. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Continually build consensus and facilitate collaboration and growth with county-wide Hunger Relief Advisory Council as well as Hunger Relief work groups and subcommittees, along with appropriate committees within the community. •&nbsp;&nbsp;&nbsp;&nbsp;Manage the Palm Beach County Hunger Relief staff, Advisory Council, Work Groups, and Subcommittees. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Effectively manage the process through meeting management tools, meeting notices, agendas, drafting materials to be considered, minutes, data, fact sheets, statistics, etc. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Mobilize stakeholders and refine Hunger Relief Work Groups/Subcommittees to monitor and track hunger relief data and hunger trends. •&nbsp;&nbsp;&nbsp;&nbsp;Build community partnerships with traditional and non-traditional partners around the Hunger Relief Strategic Plan. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Maintain and establish relationships with key community members to address issues related to food security and hunger relief. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Facilitate collaboration and communication among UWPBC staff, agencies, donors, policy makers and other stakeholders around the development and implementation of partnership initiatives and specific strategies tied in with the Hunger Relief Strategic Plan. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in relevant community, state and national task forces, commissions, and committees in order to enhance our work and affect change. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Stay informed about public policy issues affecting hunger relief, including local, state and/or federal changes/opportunities, and how to favorably impact our community. •&nbsp;&nbsp;&nbsp;&nbsp;Measure, evaluate, and communicate successes and challenges. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Collect information and data, and compile regular progress reports consistent with planned evaluation strategies, or funding requirements. Use available systems and technology to gather and analyze data (e.g., 211, food finder map, local/state/federal data). •&nbsp;&nbsp;&nbsp;&nbsp;Prepare &nbsp;relevant &nbsp;reports &nbsp;and &nbsp;documentation for &nbsp;distribution, &nbsp;including an &nbsp;annual summary report on the Hunger Relief Strategic Plan (as needed). •&nbsp;&nbsp;&nbsp;&nbsp;Increase investment in food security by securing funding through grants, as well as private and corporate donations, working with resource development, major gifts and community investment teams or other United Way staff members to raise funds. o&nbsp;&nbsp;&nbsp;&nbsp;Ensure all grant requirements are met and/or exceeded.&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Identify projects for funding consistent with the identified priorities and strategies. Funding for special projects that advance food security and hunger relief efforts, especially in key geographic areas, is valued. &nbsp; &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Determine the dollars or resources needed to address the identified priorities and strategies which align with the initiative’s metrics. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Willingness to work flexible hours including early mornings, evenings, and weekends, when needed. •&nbsp;&nbsp;&nbsp;&nbsp;Assist, as assigned by management, with the organization’s disaster response efforts •&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties as opportunities are presented and/or assignedMINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree required and master’s degree preferred with a minimum of five (5) to seven (7) years of leadership experience in the field of human services, planning, and/or food systems (or comparable combination of education and experience). •&nbsp;&nbsp;&nbsp;&nbsp;Experience working in a team environment, facilitating effective groups, developing collaboratives, and working with volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Experience with collective impact models and community driven efforts preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record leading and working on high profile community projects with diverse stakeholders preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze data and develop innovative strategies to maximize results. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent customer/client service relations. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage confidential information with discretion. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent organizational and time management skills. •&nbsp;&nbsp;&nbsp;&nbsp;Effective communication and people skills to interact with various stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Detail-orientated, with the ability to prioritize tasks and manage multiple projects simultaneously. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Microsoft Office Suite software, office systems and be technology savvy. •&nbsp;&nbsp;&nbsp;&nbsp;Problem solving and strong decision-making capabilities. •&nbsp;&nbsp;&nbsp;&nbsp;Committed and capable team player with ability to work independently. &nbsp;

United Way of Palm Beach County

Vice President for Hunger Relief

UNITED WAY EMERALD COASTJOB DESCRIPTIONJOB TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Office CoordinatorCLASSIFICATION: &nbsp;&nbsp;&nbsp;&nbsp;Part-time, Non-Exempt (20-25 hours/week)REPORTS TO: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; President &amp; CEOHOURLY RATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $18/hrSUMMARY:&nbsp;As the Office Coordinator at United Way Emerald Coast, you’ll be at the heart of our operations, ensuring the office runs smoothly and efficiently. From managing mail, phone calls, and walk-ins to overseeing supply orders and schedules, you’ll play a key role in keeping everything on track. You’ll also support the President &amp; CEO with vital executive functions, helping maintain momentum on our mission to improve lives across the community. The ideal candidate is organized, detail-oriented, thrives in a dynamic environment, and is excited to contribute to our positive impact on the Emerald Coast.KEY AREAS OF RESPONSIBILITY:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Provide administrative support to the President &amp; CEO, managing day-to-day tasks such as drafting correspondence, scheduling meetings, preparing agendas, gathering materials, preparing rooms, sending updates, taking minutes, and coordinating travel arrangements.</li><li>Maintain accurate and up-to-date records, including prospect lists, Board of Directors materials, event attendance, and volunteer committee rosters.</li><li>Collaborate with finance staff to manage Purchase Orders, track in-kind contributions, invoices, and reimbursements.</li><li>Work closely with development and finance teams to ensure effective donor and financial management.</li><li>Prepare and manage materials for mailings, including list management, merging letters, and overseeing collation, stuffing, and mailing.</li><li>Support the preparation of required data and documents for grant opportunities and funders.</li><li>Assist with planning and executing event logistics, including communications, site visits, venue and vendor coordination, staffing, reservations, and post-event analysis and follow-up.</li><li>Foster positive, collaborative relationships with UWEC employees, community partners, and volunteers, ensuring excellent communication and professionalism.</li><li>Oversee daily office operations, including vendor communications, supply orders, mail distribution, and office facility management.</li><li>Provide front desk coverage, ensuring a welcoming experience for visitors and efficient handling of phone calls and emails.</li></ul>Additional Responsibilities:&nbsp;<ul><li>Ensure all activities align with UWEC's core values and contribute positively to our culture.</li><li>Foster innovation and creativity by encouraging fresh approaches, sharing best practices, and creating a safe environment for risk-taking.</li><li>Take every opportunity to position UWEC as an inclusive, uplifting, and engaging organization.</li><li>Pursue professional development opportunities relevant to the role.</li><li>Represent UWEC at community events, as needed.</li><li>Coordinate and support special projects, as needed.</li><li>Assist with the organization’s disaster response efforts, when necessary.</li><li>Assist with other projects as assigned.</li></ul>MINIMUM KNOWLEDGE &amp; SKILLS REQUIRED:<ul><li>Understanding of and commitment to the mission, vision, and direction of UWEC.</li><li>1+ year of related experience preferred.&nbsp;</li><li>Ability to pass a Level 2 background screening to support vulnerable populations.</li><li>Excellent organizational, planning, and time management skills.</li><li>Strong proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.&nbsp;</li><li>Experience in database management, including data entry, reporting, and results analysis, is preferred.</li><li>Proactive, solutions-oriented mindset with the ability to take initiative, lead projects, and deliver high-quality results.</li><li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.&nbsp;</li><li>Demonstrated ability to manage sensitive information with discretion and professionalism.</li><li>Strong collaboration skills, able to work independently and as part of a cross-functional team.</li><li>Ability to work respectfully and inclusively with a diverse population and multiple stakeholders.</li><li>Drivers’ license and reliable vehicle, or equivalent ability to travel within a 2-county region.&nbsp;</li></ul>WORKING CONDITIONS:&nbsp;<ul><li>The role involves a mix of sitting, standing, walking, and light physical activity, such as lifting up to 25 pounds.</li><li>Extended viewing of computer monitor is required.</li><li>Occasional local travel within the regional area, including some evenings and weekends (mileage reimbursed).&nbsp;</li><li>Reasonable accommodations will be made to ensure all individuals can perform the essential functions of the role.</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.UWEC is committed to creating a diverse environment and is proud to be an equal opportunity employer.

United Way Emerald Coast

Office Coordinator

<h2>ORGANIZATIONAL SUMMARY</h2>United Way of Harrisonburg and Rockingham County is improving lives by connecting and mobilizing community resources. We envision a strong, equitable, and accessible network of support for working households in Harrisonburg and Rockingham County.POSITION SUMMARYThe Director of Community Impact serves as the primary lead on United Way’s community impact work.&nbsp; Creating change within the community, they will establish measurable impact strategies that reflect community needs and drive equitable outcomes.&nbsp;In April of 2025, UWHR announced an expansion that will include the areas of Staunton, Augusta County, and Waynesboro into their service area. This position will lead efforts on a listening campaign to better understand the needs of the entire region, working towards building a shared vision for the Central Shenandoah Valley.&nbsp;AREAS OF RESPONSIBILITYCommunity Impact<ul><li>Build and manage partnerships that advance the community impact work of United Way</li><li>Represent United Way on community coalitions relevant to focus areas of work</li><li>Drive community education around ALICE, the ALICE Report and supplemental data, supported where appropriate by the Director of Development and President &amp; CEO</li><li>Provide oversight and direction for the Community Impact Committee, including the development, implementation, and assessment of an impact agenda</li><li>Research best practices and trends in Community Impact work across United Way Network and other relevant resources</li></ul>Advocacy<ul><li>Work with President &amp; CEO to identify areas for advocacy for both the organization and the ALICE Coalition to determine local, state and federal policies that impact ALICE households</li><li>Assist with development of Public Policy Committee</li></ul>Program Oversight<ul><li>Provide direction and oversight to Program Manager for Financial Wellness at Work program</li><li>Analyze community-level data collected and overall usage of resource and referral software</li><li>Identify prospective partners and connect new users to resource &amp; referral software including Unite Us and 2-1-1</li><li>Encourage local community organizations to update and maintain information in resource and referral platforms such as United Us and 2-1-1</li></ul>Community Impact Grants and Support<ul><li>Coordinate all aspects of grant review process including:</li><li>Recruit and train volunteers to review grant applications</li><li>Manage all aspects of grant application</li><li>Provide technical assistance to applicants</li><li>Manage communication with community partners receiving grant funding from United Way</li><li>Facilitate annual site visits to organizations receiving grant funding</li><li>Convene and host regular meetings of the Community Impact Committee</li><li>Convene and host regular meetings with funded partner organizations</li></ul>Events and Volunteer Coordination<ul><li>Tools for School – assist with development of back-to-school event, including a community resource fair and school supply distribution; coordinate annual school supply drive with local school systems and education foundations</li><li>Day of Action – coordinate projects – set-up, volunteer placement and needed supplies</li><li>Collaborate with Director of Development to match volunteers with appropriate projects</li><li>ALICE Awareness Week – working with other members of the staff</li><li>Provide content and strategy for this educational awareness campaign</li><li>Greatest Needs Drive – coordinate annual drive</li></ul>

United Way of Harrisonburg and Rockingham County

Director of Community Impact

One Utah Service Fellow: Volunteer and Outreach

One Utah Service Fellow: Marketing

One Utah Service Fellow: Nonprofit Connection

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Information &amp; Referral Specialist Reporting To: Client Services Manager 

 Department: Contact Center, 2-1-1 Orange 
County 

 Position: Full-time/NON-EXEMPT 

 
Purpose of Position 
The primary purpose of the Information &amp; Referral Specialist at our Contact/Call Center is to assess each caller’s 
needs and accurately refer them to the appropriate health, human and/or social services agencies from the 2-1-1 
Orange County (211OC) resource database. We achieve this by educating expert working knowledge of the 211OC 
resource database and its management software, advocating, and empowering each caller so that they are 
provided with great customer service. By the end of each call, clients are one step closer to receiving the assistance 
that they need. 

 
Key Duties and Responsibilities 
 • Provide information and referral services to clients contacting 211OC through the helpline, email, texting 

methods, outreach events, or any other means identified by 211OC management as official I&amp;R channels. 

 • Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for 
entitled benefits. 

 • Connect clients to appropriate resources, empower clients, de-escalate upset clients during crises and/or 
situations of abuse, trouble-shoot for additional options. 

 • Educate clients on available services to ensure it best fits their need and empower clients to choose the 
services they feel are most appropriate for their situations. 

 • Follow-up with clients in critical situations to ensure they received the assistance that they needed. If not, 
provide them with additional resources and help. 

 • Provide warm-transfers to appropriate crisis response teams in critical situations to receive help including 
Domestic Violence, Suicide, and Behavioral health hotlines, fire, and police departments. 

 • Assist callers with different languages by using the Language Line. 

 • Develop an expert working knowledge of the 211OC’s management software including Community 
Information Exchange database, telephony, softphone, texting, administrative systems and other approved 
software. 

 • Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource 
database and through teamwork with other I&amp;R Specialists and the Resource Department. 

 • Assist clients in problem-solving when no services are available which can meet their needs. 

 • Other duties as assigned. 

 • Assist with compiling monthly and bi-annual program reporting. 

 • Advocate on behalf of clients who have been denied services. 

 • Troubleshoot basic technological failures. 
 • Performs other duties as assigned. 
 

Core Competencies 
 • Active listening and assessment skills 


 • Excellent customer service skills 

 • Computer competency with basic ability to troubleshoot technological failures 

 • Independent decision making skills utilizing processes, systems and resources 

 • Professional communication skills (verbal and written) 

 • Possess skills in proper telephone etiquette 

 • Ability to maintain a calm and sensitive demeanor 

 • Ability to be part of a team, working internally and externally. 
 
 

Job Requirements /Technical Knowledge 
 • High School Diploma or BA/BS Degree in the Human Service Field 
 • Prior experience providing information and referral services or related experience in the human service 

field is desirable. 

 • Must be Bilingual (English and Spanish– verbal and written) 

 • One year of experience working directly with individuals and families in crisis from the community 
 
Compensation 
 

 • $20.50-$23.00 per hour. Competitive benefits 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully 
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary 
position 75% of the time. The person in this position needs to occasionally move about inside the office to access 
file cabinets, records, and office machinery. Constantly operates a computer and other office productivity 
machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and 
constantly positions self to maintain computers in the office, including under the desks. The person in this position 
frequently communicates with coworkers and customers who have inquiries about our business operations and 
the community we service; therefore, the person must be able to exchange accurate information. The employee 
must occasionally lift and/or move up to 25 pounds. 
 
Send Cover Letter and Resume To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Information & Referral Specialist

The Content Manager is responsible for copy editing, researching, writing and developing content for print, digital and social media platforms to convey the story of United Way of Greater Cincinnati. This position plays a critical role in ensuring consistent, accurate messaging about United Way and its community impact is delivered across all touchpoints. This storyteller position helps set the organizational tone and voice through editorial content, including emails, blog posts, social media posts, newsletter stories, brochures, marketing collateral and other materials. The position will interview community members served by United Way programs, employees of United Way and its partner agencies, and those who support United Way such as donors, volunteers and advocates. Content will cover a variety of topics related to United Way and will be produced on tight deadlines. Excellent grammar and writing skills are required for this position. KEY AREAS OF RESPONSIBILITY:<ul><li>Writes, reviews and edits engaging content across a variety of communication channels, including social media, marketing collateral, internal and external emails, digital giving platforms, internal communications, etc.</li><li>Finds and develops compelling stories that inspire others to engage with United Way.</li><li>Serves as primary liaison with freelance videographer on video planning and production.</li><li>Reinforces message consistency across all channels by utilizing message and style guide standards.</li><li>Proofreads and copy edits a variety of materials.</li><li>Adds to and helps maintain ongoing editorial calendar.</li><li>Assists with other marketing and communications duties as required, such as writing, editing and proofing support; media relations support; development of speeches and talking points; etc.</li><li>Serves in a cross-functional capacity to support the organization’s mission and goals.&nbsp;</li></ul> COMPETENCIES:<ul><li>Writing and Editing</li><li>Associated Press Style</li><li>Communication Skills</li><li>Relationship Building</li><li>Accountability</li><li>Time and Project Management</li><li>Collaboration</li><li>Initiative</li><li>Organizational and Strategic Planning</li><li>Photography</li></ul> MINIMUM QUALIFICATIONS:<ul><li>Bachelor’s degree or equivalent in communications, marketing, public relations, journalism or related field</li><li>Five years of experience in a similar editorial, content marketing, content strategy or content curation role</li><li>Journalism, Public Relations, Communications, Marketing and/or professional writing/storytelling background</li><li>Excellent interpersonal communications skills with careful attention to detail&nbsp;</li><li>Ability to translate complex content into engaging messages that resonate with the target audience</li><li>Ability to apply marketing / communications tactics to broad organizational strategies</li><li>Ability to work flexibly as part of a team with a strong service-oriented approach</li><li>Ability to work independently while keeping management informed of progress</li><li>Ability to multitask, prioritize work and meet tight deadlines</li><li>Ability to work a flexible schedule that could include night, weekend and event hours&nbsp;</li><li>Advanced computer skills, including mastery of all major Microsoft Office products (specifically Outlook, Word)</li><li>Superior writing and editing skills; knowledge of AP style; ability to write in a variety of styles/voices</li><li>Ability to exercise good judgment and work well under pressure; adaptable to changing priorities and demonstrated ability to mobilize resources and act quickly</li><li>Experience working with internal and external stakeholders</li><li>Passionate about working with the community</li></ul> SALARY: $60,000 BENEFITS:<ul><li>Generous paid time off including vacation, personal, sick, and holiday time</li><li>Medical, Dental, Vision, Life Insurance, 403b plan with company match</li><li>Short-Term &amp; Long-Term Disability Insurance</li><li>Employee Assistance Program and access to other free health programs</li><li>Community volunteer opportunities</li><li>Professional development and training opportunities&nbsp;</li></ul>

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