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Position Summary: &nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA) &nbsp;The Senior Director, People Operations will drive process excellence, data-driven decision-making, and continuous improvement within the People &amp; Culture team, in support of a nimble, high performing. “People First” culture at United Way Worldwide. They will serve as a thought partner and implementer in expanding the delivery of People &amp; Culture supports to UWW staff and to local United Ways around the world. &nbsp;The Sr. Director fulfills responsibilities in the following functional areas: employee relations, policy implementation, performance management, employment law compliance, recruitment, onboarding, compensation and benefits administration, and coaching managers on effective organizational development. This position reports to the EVP, Chief People &amp; Culture Officer and will serve as a partner in creating services to better serve people needs in UWW and in the UW Network. This position will be expected to work on-site from UWW’s headquarters in Alexandria, VA at least 3 days per week, but more frequently during their initial introductory period, as well as when work needs may require.&nbsp;Key Responsibilities/Essential Duties of Position:&nbsp;An individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Provides day-to-day direction for all aspects of People &amp; Culture, acting as a senior generalist within the team and for internal stakeholders across the organization.&nbsp;</li><li>Administer various human resource plans and procedures for UWW; assists in the development and implementation of human resource policies and procedures; prepares and maintains the employee handbook.&nbsp;</li><li>Coach leaders and teammates on employment guidelines and ensure prompt, satisfactory resolution of validated issues/concerns.&nbsp;</li><li>Recommend innovative approaches, policies, and procedures to continually improve efficiency of the department and services performed.&nbsp;</li><li>Monitor changes in regulatory and legal requirements, and in the external environment, affecting People &amp; Culture functions. Ensure UWW’s employment-related policies and procedures remain legally compliant.&nbsp;&nbsp;</li><li>Respond to inquiries regarding policies, procedures, and programs.&nbsp;</li><li>Administer and monitor reviews for new employees in their introductory period. Resolve employee issues that arise during this period.&nbsp;</li><li>Maintains responsibilities for employee exits, including accurate and timely data transmittals, and collection of actionable exit interview data.&nbsp;</li><li>With EVP, annually assess the People &amp; Culture department work and budget to be able to align our work with the organizational strategies and operational plans&nbsp;</li><li>Develop &amp; implement organizational development solutions in partnership with leaders across the organization.&nbsp;</li><li>Develop programs and curricula that will contribute to UWW’s development of leading class managers &amp; leaders. &nbsp;</li><li>Drive transition management &amp; organizational plans.&nbsp;</li><li>Manage internal &amp; external stakeholders effectively.&nbsp;</li><li>Use HR data to analyze organization health and drive improvement interventions. &nbsp;&nbsp;</li><li>Champion performance management and meritocracy.&nbsp;</li><li>Communicate &amp; broker HR programs, processes and tools.&nbsp;</li><li>Develop training &amp; development programs. &nbsp;</li></ul>Job Requirements:&nbsp;<ul><li>10+ &nbsp;years HR experience, to include substantive leadership experience, preferably with a national or global organization. Prior experience in the design and administration of employee benefits packages; and compensation programs, and HRIS applications required.&nbsp;</li><li>Senior-level HR certification, ie SPHR, SHRM-SCP, or similar, preferred.&nbsp;</li><li>Highly resourceful team-player, with the ability to also be effective independently.&nbsp;</li><li>Forward thinker, who actively seeks opportunities and proposes solutions.&nbsp;</li><li>Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.&nbsp;</li><li>Ability to thrive in a fast-paced, dynamic environment with evolving needs.&nbsp;</li><li>Expert level written and verbal communication skills. Must be effective in senior-level communications, large group presentations, and one-on-one explanation, coaching, and persuasion.&nbsp;</li><li>Demonstrated knowledge and proficiency in navigating and administering HRIS applications, as well as Microsoft Office applications, including expert-level knowledge of Excel&nbsp;</li></ul> This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered. &nbsp;SALARY STATEMENT:&nbsp;The hiring salary range for this position is $165,000 to $180,000 per year. Salaries are determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.&nbsp; &nbsp;ABOUT UNITED WAY WORLDWIDE&nbsp;United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.&nbsp;United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: <a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail  or call 703 -836-7112 and provide the nature of your request and your contact information.&nbsp;We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.&nbsp;United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Senior Director, People Operations

Human Resources Coordinator&nbsp;Job Description&nbsp;ORGANIZATION OVERVIEW&nbsp;United Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed.&nbsp;JOB OVERVIEW&nbsp;The Human Resources Coordinator plays a key role in supporting the daily functions that keep our team running smoothly. This position manages essential HR operations including: payroll, recruiting, onboarding, benefits administration, compliance reporting, and maintaining data integrity across employee systems. This role is the go-to resource for employees navigating HR systems and serves as the first point of contact for external HR inquiries.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS&nbsp;HR Operations &amp; Systems&nbsp;<ul><li>Run payroll, track time off, and manage benefits using ADP and other tools.&nbsp;</li><li>Keep employee records accurate and organized, both digitally and on paper.&nbsp;</li><li>Maintain and enhance HR dashboards and analytics to support planning and decision-making.&nbsp;</li><li>Respond to external requests like verifications of employment, audits, unemployment claims, and compliance checks.&nbsp;</li></ul>Employee Support &amp; Services&nbsp;<ul><li>Post job openings and help coordinate hiring, onboarding, and offboarding.&nbsp;</li><li>Answer employee questions about pay, benefits, retirement plans, policies, and HR systems, in English and in Spanish.&nbsp;&nbsp;</li><li>Track and monitor all staff documentation, such as evaluations, signed forms, and training records.&nbsp;</li><li>Provide translation for human resources documents.&nbsp;</li></ul>Culture, Communication &amp; Admin&nbsp;<ul><li>Write and send out internal HR updates; translate when needed.&nbsp;</li><li>Maintain procedure documentation and assist staff with interpreting policies as needed&nbsp;</li><li>Assist with additional projects that support a positive workplace as needed.&nbsp;</li></ul>United Way of Weld County General&nbsp;&nbsp;<ul><li>Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).&nbsp;</li><li>Support fundraising efforts of United Way and activities that support United Way.&nbsp;</li><li>Support United Way annual events, disaster response, and other activities as assigned.&nbsp;</li><li>Participate in staff meetings and in service opportunities.&nbsp;</li><li>Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.&nbsp;</li><li>Other duties as assigned.&nbsp;</li></ul>United way Worldwide Core Competencies for All Staff<ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.&nbsp;</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.&nbsp;</li><li>Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.&nbsp;</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.&nbsp;</li></ul>ESSENTIAL SKILLS&nbsp;<ul><li>Able to navigate ADP, Excel, Outlook, Teams, CareerPlug, and a variety of job listing, insurance and other large corporate websites&nbsp;&nbsp;</li><li>Willingness to learn new processes, systems, and best practices&nbsp;</li><li>Accurately follow detailed instructions&nbsp;&nbsp;</li><li>Demonstrate keen attention to detail&nbsp;</li><li>Alter priorities and return to tasks as things come up&nbsp;</li><li>Maintain discretion with sensitive information under all circumstances&nbsp;</li><li>Comfortable meeting new people&nbsp;</li></ul>EDUCATION/EXPERIENCE REQUIREMENTS&nbsp;<ul><li>Associate’s degree or equivalent experience.&nbsp;</li><li>1-2 years’ experience working in human resources&nbsp;</li><li>High computer literacy required: demonstrated ability with MS office including excel, Outlook, and Teams&nbsp;&nbsp;</li><li>Bi-lingual (English/Spanish)&nbsp;</li></ul>POSITION INFORMATION&nbsp;<ul><li>Full-time: 40 hours, non-exempt&nbsp;<ul><li>This role has previously been successful as a flexible part time role, so if you’d prefer closer to 30 hours, you are encouraged to apply as well!&nbsp;</li></ul></li><li>Pay Range (H4) 18.21-20.50 per hour&nbsp;<ul><li>Plus $.72 per hour Spanish speaking differential&nbsp;&nbsp;</li></ul></li><li>Supervisory duties: none&nbsp;</li><li>Reports to: Human Resources Manager&nbsp;&nbsp;</li><li>Location: Greeley, CO&nbsp;&nbsp;</li><li>Eligible for remote work: Yes up to 40% remote after 90 days of employment with supervisors’ approval&nbsp;</li><li>Background and credit check required&nbsp;</li></ul>BENEFITS&nbsp;<ul><li>Insurance options include voluntary medical, dental, vision, and supplemental insurance, as well as automatic life insurance, and an available FSA plan.&nbsp;&nbsp;</li><li>The leave plan includes vacation, sick, parental leave, short-term disability, and at least 14 paid holidays.&nbsp;</li><li>The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors.&nbsp;&nbsp;</li></ul>EQUAL OPPORTUNITY EMPLOYMENT STATEMENT&nbsp;United Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.&nbsp;COMPENSTATION STATEMENT&nbsp;&nbsp;&nbsp;At United Way of Weld County, we believe in fairness and equity in our hiring process. We recognize that negotiating pay can create inequality, as it often rewards the best negotiators rather than the most qualified candidates. To ensure consistency and eliminate this bias, our salary bands are based on education and experience, and we do not negotiate salary once an offer is made. The only exceptions to the offer will be based on new, relevant information regarding experience or education. Due to budget constraints, we are unable to offer compensation outside of the posted salary range. Please consider this when applying.&nbsp; &nbsp;APPLICATION INSTRUCTIONS&nbsp;&nbsp;&nbsp;Please apply on United Way of Weld County’s website at <a href="https://www.unitedway-weld.org/careers" target="_blank">https://www.unitedway-weld.org/careers</a>. Applications should include a resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled. All questions should be directed to Rebecca Rickers, Human Resources Manager. No phone calls, please.&nbsp;

United Way of Weld County

Human Resources Coordinator

Organizational Overview United Way of Cascade County is a nonprofit organization serving North Central Montana that is committed to improving lives by mobilizing the community to address critical needs and create lasting change. We focus on fostering collaboration and advancing community-driven solutions to address key social challenges, including youth opportunity, healthy community, and financial security. Our goal is to create measurable impact by uniting individuals, businesses, and local organizations to collectively enhance the well-being of all members of our community.Position Overview The Chief Executive Officer (CEO) of the United Way of Cascade County will be a dynamic, visionary leader responsible for driving the strategic direction of the organization while ensuring the effective execution of its mission to create positive, lasting change in the community. This position requires a passionate leader who can inspire stakeholders, build strategic partnerships, and champion the organization's initiatives to increase community impact.The CEO will work closely with the Board of Directors, staff, donors, and community leaders to identify and address the most pressing needs in the region. The ideal candidate will have a solid background in nonprofit management, a comprehensive understanding of resource development - including fundraising, donor engagement, and strategic partnerships - an in-depth knowledge of community dynamics, and a proven track record of leadership in driving impactful change.Key Responsibilities<ol><li>Strategic Leadership &amp; Vision<ul><li>Lead the development and execution of the United Way’s strategic plan, ensuring alignment with the mission of improving community well-being.</li><li>Champion community impact initiatives focused on youth opportunity, healthy community, and financial security.</li><li>Engage with the Board of Directors to shape long-term organizational priorities and ensure effective oversight.</li><li>Evaluate and assess community needs through data-driven analysis and feedback from stakeholders, ensuring the organization’s efforts are focused on high-priority areas.</li></ul></li><li>Community Engagement &amp; Partnership Development<ul><li>Serve as the primary spokesperson for the organization, representing United Way in the community, with key stakeholders, and with media.</li><li>Build and nurture strategic relationships with local organizations, government entities, businesses, philanthropists, and community leaders to advance the organization's mission.</li><li>Foster collaboration and mobilize community partners to collectively address key social challenges.</li></ul></li><li>Fundraising &amp; Resource Development<ul><li>Lead fundraising efforts to ensure the financial sustainability of United Way’s programs and services, including corporate partnerships, major gifts, grants, and individual donations.</li><li>Oversee the design and execution of annual campaigns and special fundraising initiatives.</li><li>Cultivate relationships with existing and potential donors to expand revenue sources.</li></ul></li><li>Operational Management<ul><li>Oversee day-to-day operations of the United Way, including staffing, programs, and budget management.</li><li>Ensure effective program evaluation and outcomes measurement to gauge the impact of United Way’s initiatives and make data-driven decisions.</li><li>Foster a culture of collaboration, transparency, and accountability within the organization.</li></ul></li><li>Board and Staff Leadership<ul><li>Provide leadership, mentorship, and direction to a dedicated team of staff, fostering a positive and productive workplace culture.</li><li>Work with the Board of Directors to recruit, retain, and develop high-performing staff and volunteers.</li><li>Prepare and present regular reports to the Board on organizational performance, financial health, and community impact.</li></ul></li><li>Advocacy &amp; Public Policy<ul><li>Advocate for public policies and programs that align with United Way’s mission and positively impact the community.</li><li>Serve as an influential voice for social change, helping to raise awareness of key community issues and solutions.</li></ul></li></ol>Qualifications<ul><li>Experience:<ul><li>Proven experience in a senior leadership role, with a track record of success in nonprofit management, resource development, community relations, or related fields.</li><li>Strong understanding of community dynamics and social issues, particularly in the areas of youth opportunity, healthy community, and financial security.</li><li>Experience working with boards of directors and a variety of community stakeholders.</li></ul></li><li>Skills &amp; Competencies:<ul><li>Exceptional leadership, communication, and interpersonal skills.</li><li>Ability to think strategically and act decisively to drive change.</li><li>Proven ability to inspire and motivate diverse teams and stakeholders.</li><li>Expertise in fundraising and resource development, with experience in managing multimillion-dollar budgets.</li><li>High level of organizational and analytical skills.</li></ul></li><li>Education:<ul><li>A bachelor’s degree in business, nonprofit management, social sciences, or a related field is required. A Master’s degree is preferred.</li></ul></li></ul>Core Values &amp; Attributes<ul><li>Community Focused: Passionate about making a positive impact in the community.</li><li>Collaboration: Strong advocate for teamwork and building partnerships across sectors.</li><li>Integrity: Demonstrates transparency, accountability, and ethical leadership.</li><li>Innovation: Constantly seeks new solutions to address community needs and improve operations.</li><li>Empathy &amp; Inclusion: Fosters a culture of inclusivity and respect for diverse perspectives.</li></ul>Compensation &amp; Benefits United Way of Cascade County offers a competitive annual salary range of $90,000 to $115,000, along with a comprehensive benefits package that includes health insurance, a retirement plan, paid time off, and opportunities for professional development. Relocation assistance is also available.Application Process&nbsp; To be considered for this position, applicants must submit a complete application package—including a cover letter, resume, and statement of salary preference—using the following link. Only candidates selected for further consideration will be contacted. Thank you for your interest. Please continue to review our vacancy listings for other career opportunities. The position will remain open until filled.Projected Timeline for Recruitment (Flexible and Subject to Change)&nbsp;Application period: August-SeptemberPrescreening Interviews: August-SeptemberPanel Interviews: October-NovemberStart Date: December 1, 2025United Way of Cascade County is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees and community members.

United Way of Cascade County

United Way of Cascade County (Great Falls, MT)

Chief Executive Officer (CEO)

As Development Director at Berkshire United Way you will design, implement, evaluate, and continuously improve fundraising and donor engagement strategies that advance our role as the nonprofit that transforms philanthropy into action and positive change for people in Berkshire County. You will lead and inspire a team that is committed to grow Berkshire United Way's overall revenue; engage, retain, and steward individual and institutional donors; use data to promote continuous improvement; and bring Berkshire United Way’s mission, vision, and brand to life through communications that elevate our mission, and create interest in joining our efforts.While your primary responsibility will be to meet and exceed Berkshire United Way’s fundraising and campaign goals, you also will contribute actively to advancing our mission, vision, and strategic priorities as a member of the leadership team and partner with Berkshire United Way’s Board of Directors.<h2>Key Responsibilities</h2><ul><li>•&nbsp;Define and achieve alignment from the President and CEO and Board of Directors on Berkshire United Way’s Community Impact and Development goals. •&nbsp;Build a collaborative and constructive relationship with the President and CEO and Board of Directors. •&nbsp;Model and advance Berkshire United Way's commitment to diversity, equity, inclusion, and belonging in all fundraising, communications, and programs.&nbsp; •&nbsp;Develop, implement, assess, and continuously improve a strategic and comprehensive fundraising plan to achieve or exceed annual revenue goals through major gifts, planned giving, corporate relationships, individual giving, and special events. •&nbsp;Develop, implement, assess, and continuously improve strategies for individual, leadership and planned giving; solicit major gifts from a portfolio of current and prospective donors. •&nbsp;Develop, implement, assess, and continuously improve corporate engagement strategies that establish partnerships with new businesses and markets throughout Berkshire County and furthers those already established. • Develop, implement, assess, and continuously improve strategies to diversify Berkshire United Way revenue streams, with a focus on foundation and institutional grants and sponsorships. •&nbsp;Develop and manage the Development budget.&nbsp; •&nbsp;Set the marketing and communication strategy in support of Berkshire United Way mission and strategy, including branding, public relations, advertising, and print and electronic materials.</li></ul><h2>Job Requirements</h2><ul><li>•&nbsp;Bachelor’s degree or higher. • 5+ years related experience and progressive leadership in a corporate or nonprofit organization, at least 3 of which were at an organization with at least $3 million in revenue; United Way experience is highly desirable. •&nbsp;A proven history of high-level fundraising or business development results based on building strong, lasting relationships with donors. •&nbsp;Ability to speak passionately and with credibility to the importance of equity as a key factor for improving lives through our mission, vision, and strategic priorities.&nbsp; •&nbsp;Exceptional planning and execution skills with a results-oriented record of achievement; the ability to set goals, meet deadlines and evaluate results. •&nbsp;Proficiency with donor database systems and the ability to use data to measure and evaluate fundraising performance and drive decisions. •&nbsp;Excellent written and oral communication and networking skills with the ability to engage, inspire and educate in personal meetings, group settings and in writing. • Strong supervisory skills and experience recruiting and leading effective teams.</li></ul><h2>Compensation and Benefits</h2>The Development Director is a full-time exempt, in person position. Starting salary is commensurate with relevant experience, within the framework of the organization’s operating budget, and in the range of $85,000 to $95,000 annually. An excellent benefits package includes medical and dental coverage with no waiting period, employer-paid life and long-term disability insurance, a flexible medical spending account, 403(b) with employer contributions, generous paid time off, and 11 paid holidays per year.To apply, please send your cover letter, resume, and three references to Jack Twaddle, Director of Finance and Administration, at&nbsp;<a href="mailto:jtwaddle@berkshireunitedway.org" target="_blank">jtwaddle@berkshireunitedway.org</a>. Please include “Berkshire United Way – Development Director” in the subject line.

Berkshire United Way

Development Director

JOB SUMMARYThe Associate Vice President, Information Technology and Operations will partner with United Way of Tucson and Southern Arizona’s (UWTSA) leadership to strategically execute technology solutions and drive innovation, continuing the investment to the cloud. Reporting to the EVP/COO, this position is a hands-on technical thought leader and is responsible for all aspects of network administration, hardware and software management and end user support. This position is responsible for the supervision of the IT support staff. Excellent communication, organizational, change management, and end user support skills are essential.A high degree of self-direction and initiative is required to be successful in this role. All United Way of Tucson and Southern Arizona (UWTSA) programs and strategies work toward eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable community.United Way offers competitive wages and a generous benefits packet with employer contributions for full time employees including medical, dental, 401K, HRA, PTO, 11 paid holidays, and opportunities for educational and professional development. For more information about our organization, see <a href="http://www.unitedwaytucson.org" target="_blank">www.unitedwaytucson.org</a>.SALARY: $86,000 - $90,000 annuallyDUTIES AND RESPONSIBILITIES: •&nbsp;&nbsp;&nbsp;&nbsp;Manages and supports IT operations ensuring reliability and cybersecurity. •&nbsp;&nbsp;&nbsp;&nbsp;In association with UWTSA leadership, develops strategy to support organizational goals, including process automation and paperless initiatives. •&nbsp;&nbsp;&nbsp;&nbsp;Evaluates ongoing cybersecurity and information security risks, proactively implementing effective protocols, tools, policies, procedures, and user awareness. •&nbsp;&nbsp;&nbsp;&nbsp;Manages organization's Software as a Service platforms.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Negotiates, maintains, and complies with software license and maintenance agreements. •&nbsp;&nbsp;&nbsp;&nbsp;Maintains vendor relationships and procurement of IT equipment and software following purchasing policies. Researches and approves all IT purchases for organization through PO request system. •&nbsp;&nbsp;&nbsp;&nbsp;Supports audio visual/Zoom Room technology. •&nbsp;&nbsp;&nbsp;&nbsp;Provides support and troubleshooting to resolve technical issues for end users. •&nbsp;&nbsp;&nbsp;&nbsp;Supports Azure virtual environment. •&nbsp;&nbsp;&nbsp;&nbsp;Supports and maintains network and computing hardware such as firewall, switches, wireless access points, laptops/desktops (Windows/MacOS), servers, printers, and VoIP / cell phones. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain and develop cloud-based architecture to support hybrid users with tools such as Intune, Apple MDM, Entra ID, Conditional Access etc. •&nbsp;&nbsp;&nbsp;&nbsp;Assists in training staff in use of IT systems. •&nbsp;&nbsp;&nbsp;&nbsp;Manages and supports IT Help Desk. •&nbsp;&nbsp;&nbsp;&nbsp;Documents processes and procedures. •&nbsp;&nbsp;&nbsp;&nbsp;Oversees IT budget. •&nbsp;&nbsp;&nbsp;&nbsp;Research, recommend, and implement modern technologies. •&nbsp;&nbsp;&nbsp;&nbsp;Assist with general building maintenance with the support of an offsite property management team.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Partners with departments to strategize and implement technology solutions and provide ongoing support to departments’ business software applications and websites. •&nbsp;&nbsp;&nbsp;&nbsp;Assists in training staff in use of IT systems. •&nbsp;&nbsp;&nbsp;&nbsp;Manages and supports IT Help Desk. •&nbsp;&nbsp;&nbsp;&nbsp;Documents processes and procedures. •&nbsp;&nbsp;&nbsp;&nbsp;Oversees IT budget. •&nbsp;&nbsp;&nbsp;&nbsp;Research, recommend, and implement modern technologies. •&nbsp;&nbsp;&nbsp;&nbsp;Assist with general building maintenance with the support of an offsite property management team. SUPERVISORY RESPONSIBILITIES:•&nbsp;&nbsp;&nbsp;&nbsp;Supervises a small team (2-5) of employee(s) and interns, including planning, assigning, and directing work, and appraising performance. •&nbsp;&nbsp;&nbsp;&nbsp;Responsible for overall department direction and planning in accordance with UWTSA’s policies.OTHER DUTIES AS ASSIGNEDQUALIFICATIONS: •&nbsp;&nbsp;&nbsp;&nbsp;Associates Degree in Information Technology or related field and 5 to 8 years of directly comparable experience, OR Bachelor’s Degree in Information Technology or related field with 3 to 5 years of directly comparable experience. •&nbsp;&nbsp;&nbsp;&nbsp;Desire and ability to work in team-oriented work environment. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent written/verbal communication, interpersonal skills. •&nbsp;&nbsp;&nbsp;&nbsp;Experience managing and supporting cloud systems, including Entra ID, Intune, MDM, Microsoft 365/Office 365 Suite, SharePoint Online, Microsoft Teams, Power Automate, Power Apps, Virtual Environment hosted in Azure.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience with deploying and maintaining cloud-based SQL and storage servers. •&nbsp;&nbsp;&nbsp;&nbsp;Experience deploying and maintaining Microsoft security tools such as Defender for Endpoint, Defender for Apps etc. a plus. •&nbsp;&nbsp;&nbsp;&nbsp;Some experience with general building maintenance, including HVAC, alarm and security systems. •&nbsp;&nbsp;&nbsp;&nbsp;Preferred experience with cloud-based IT systems in a hybrid environment. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated skills using Windows-based software, including Internet browsers, e-mail, word processing, spreadsheet, database, presentation, and graphics software, to generate meaningful and comprehensive documents, materials, and presentations. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated proficiency using Microsoft Office Suite. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated knowledge of Windows servers and desktop products. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated knowledge of setting up secure systems for hybrid work. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to administer a network including firewalls. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated knowledge of administering hybrid identity and access management solutions. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage multiple projects, activities, and tasks simultaneously. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to set priorities and maintain flexibility in a fast-paced environment. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to maintain a flexible work schedule and adjust it as required by changing activities. •&nbsp;&nbsp;&nbsp;&nbsp;Must possess a valid driver’s license, current auto insurance, daily access to a reliable vehicle and able to occasionally lift up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.POLICY STATEMENTThe United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity, and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status.&nbsp; &nbsp;

United Way of Tucson and Southern Arizona

Associate Vice President, Information Technology & Operations 

Accounts Receivable AssociateLocation: Lakeland, FL Status: Full-Time | On-Site Salary Range: $23 - $26/hour (based on experience) Reports to: Manager, Donor ServicesWhy Choose United Way of Central Florida?At United Way of Central Florida (UWCF), we are driven by a shared mission: to improve lives and strengthen our community. We bring passion and purpose to everything we do -- guided by the values of integrity, impact, collaboration, accountability, and being truly mission-driven. Here, your work will matter. You’ll join a supportive, high-performing team in a role that blends meticulous attention to detail with meaningful purpose. We offer excellent benefits and opportunities to grow your career in nonprofit finance.Position OverviewThe Accounts Receivable Associate supports accurate and timely processing of donor pledges and payments in our CRM system (Andar), while also providing excellent customer service to donors, agencies, and internal teams. This role is essential to maintaining the integrity of our donor database and financial records.&nbsp;Key ResponsibilitiesAccounts Receivable &amp; Campaign Processing<ul><li>Receive, record, and process all donor pledges, payments, designations and campaign receipts accurately in Andar.</li><li>Prepare and verify daily bank deposits and maintain documentation for all cash/check receipts.</li><li>Audit campaign envelopes to ensure completeness and accuracy.</li><li>Import and reconcile credit card transactions and other campaign payments.</li><li>Set up recurring credit card subscriptions and follow up on declined transactions.</li><li>Prepare and distribute tax receipts, invoices, and pledge reminders (direct and payroll).</li><li>Maintain data quality and consistency within Andar CRM.</li><li>Review, file, and maintain donor pledges (physical and electronic) in accordance with document retention policy.</li></ul>Donor &amp; Partner Communication<ul><li>Serve as a point of contact for donors, agencies, company representatives, and internal Resource Development staff regarding pledge and payment inquiries.</li><li>Respond to questions submitted via phone, email, or Agency Portal in a timely and professional manner.</li><li>Collaborate with the Community Impact and Resource Development teams to ensure accurate donor and grant data processing.</li></ul>Financial &amp; Team Support<ul><li>Support monthly pledge reconciliations and year-end closeout.</li><li>Help analyze donor accounts for collections and coordinate resolution efforts.</li><li>Support the annual budget process by gathering financial data and reports.</li><li>Assist in training seasonal or temporary staff on campaign envelope processing.</li><li>Organizational Participation</li><li>Uphold financial policies, procedures, and internal controls.</li><li>Collaborate with team members to achieve department and organizational goals.</li><li>Actively contribute to a positive and mission-driven team culture.<ul><li>Associate degree in Accounting, Business, or related field.</li></ul></li></ul>What We’re Looking ForRequired:<ul><li>Minimum 2 years of experience in accounts receivable, accounting support, or financial data entry.</li><li>Proficient in Microsoft Office, especially Excel (formulas, data sorting, lookups).</li><li>Excellent organizational, interpersonal, and communication (oral and written) skills.</li><li>Ability to manage multiple tasks, meet deadlines, and maintain accuracy.</li><li>Strong attention to detail and commitment to data integrity.</li><li>Ability to work both independently and as part of a team.</li></ul>Desired:<ul><li>Bachelor’s degree in Accounting, Business Administration, or related discipline.</li><li>Experience working in a nonprofit or donor-driven organization.</li><li>Familiarity with Andar or other donor management/CRM systems and Microsoft CRM.</li><li>Experience with high-volume data processing, reconciliations, or collections follow-up.</li></ul>Compensation and Benefits This is a full-time, hourly role with a salary range of $23-26 per hour.Benefits include:&nbsp;• Medical, dental, and vision coverage&nbsp;• 403(b) retirement savings plan with employer match&nbsp;• Generous PTO and holiday schedule&nbsp;• Professional development and continuing education opportunities&nbsp;Ready to Make an Impact? If you're a motivated, community-minded individual eager to make a real difference, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the first step toward joining our mission-driven team.Inclusion at UWCF&nbsp;At UWCF, we believe that diverse voices and experiences enrich our mission and culture. We are proud to be an Equal Opportunity Employer. All employment decisions are made based on merit and business need. UWCF is a drug-free workplace. Candidates must pass a drug screening prior to employment.

Accounts Receivable Associate

<h4 id="h-employment-and-careers">WORK UNITED</h4> <h2> Program Manager, Tech Education </h2> <dl> <dt> Job Title </dt> <dd> Program Manager, Tech Education </dd> </dl> <dl> <dt> Job ID </dt> <dd> 27760009 </dd> </dl> <dl> <dt> Work Hybrid </dt> <dd> Yes </dd> </dl> <dl> <dt> Location </dt> <dd> Orlando, FL, 32804&nbsp; Hybrid </dd> </dl> <dl> <dt> Other Location </dt> </dl> <dl> <dt> Description </dt> <dd> POSITION SUMMARY Responsible for the planning, implementation, and continuous improvement of the Heart of Florida United Way’s Digital Horizons program. The internal title for this position is Program Manager, Digital Horizons.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level: <ul> <li>Oversee the day-to-day operations of all programmatic areas under the position’s scope. </li> <li>Develop content expertise on all programmatic areas under the position’s scope. </li> <li>Implement and maintain policies and procedures in all programmatic areas under the position’s scope. </li> <li>Lead the development and daily operations of the United Learning Lab, including scheduling, educational programming, and on-site logistics.</li> <li>Build and maintain community partnerships to support meaningful engagement, relevant programming, and successful site delivery.</li> <li>Develop and provide training on all programmatic areas under the position’s scope. </li> <li>Constantly monitor and provide leadership and support to direct reports.</li> <li>Meet with direct reports on a regular basis to ensure effective communication, coaching, and professional development. </li> <li>Ensure that the team maintains detailed, accurate and timely records.</li> <li>Conduct formal performance reviews to ensure pre-established criteria are met and learning opportunities are offered.</li> <li>Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.</li> <li>Collaborate with department leadership to develop strategies that will maximize synergies among all current and new program areas.</li> <li>Develop and maintain existing partnerships with key stakeholders.</li> <li>Provide detailed reporting on program outputs and outcomes for key stakeholders.</li> <li>Work closely with the Grants Administration team on monitoring reports, deliverables, and proposals. </li> <li>Collect participant success stories to highlight program achievements. </li> <li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li> <li>Facilitate outreach events to increase knowledge of Digital Horizons program services.</li> <li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li> </ul> JOB REQUIREMENTS Job requirements include: <ul> <li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li> <li>Three to five years in nonprofit, information technology, program management, or project management preferred. </li> <li>Knowledge or ability to assimilate information related to the digital divide. </li> <li>Public speaking and presentation experience required.</li> <li>Advanced experience with Microsoft Office required. </li> <li>Customer service skills and experience required. </li> <li>Ability to edit, complete, and assemble reports.</li> <li>Attention to detail and accuracy. </li> <li>Excellent analytical skills. </li> <li>Ability to multi-task and work in a fast-paced environment.</li> <li>Strong communication skills, both written and orally, required. </li> <li>Ability to utilize critical thinking and problem-solving skills. </li> <li>Ability to utilize organizational skills effectively. </li> <li>Must have access to a private, secure, and stable internet connection.</li> <li>Must have access to a quiet, confidential workspace.</li> <li>Bilingual is a plus. </li> </ul> COMPETENCY REQUIREMENTS ​Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Problem Solving - Ability to identify and resolve problems. Planning &amp; Organization - Ability to plan and organize work activities. Leadership - Motivate and inspire others. Conflict Resolution - Encourage open communication to resolve difficult situations. Managing People - Provide direction to subordinates that encourages performance.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.PHYSICAL DEMANDS Physical demands include: <ul> <li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li> <li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li> <li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li> <li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer. </li> <li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li> <li>Constantly viewing information on a computer screen.&nbsp; </li> <li>Frequently traveling to the office or offsite location. </li> <li>Occasional standing for prolonged periods.</li> <li>Occasional lifting and moving of items weighing up to approximately 30 pounds.</li> <li>Occasional bending, stooping, or kneeling.​​​​​​</li> </ul> WORKING CONDITIONS Working conditions include:<ul> <li>Hybrid inside working environment. </li> <li>High level of long periods of concentration.</li> <li>Frequent interactions with internal and external customers.</li> <li>Reliable transportation required.</li> </ul> Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over. </dd> </dl> <dl> <dt> Pay Range </dt> <dd> $58,656.00 &nbsp; None to $0.00 &nbsp; None </dd> </dl> <h3> Option 1: Create a New Profile </h3>

Program Manager, Tech Education 

POSITION SUMMARY&nbsp; The Director of Development is responsible for planning, organizing, and executing fundraising initiatives, donor relations, and development strategies to support United Way of Erie County’s mission and long-term sustainability of the Community School Model. This individual will lead efforts to secure financial support from individuals, corporations, and other sources.&nbsp;ESSENTIAL FUNCTIONS&nbsp;Donor Engagement &amp; Stewardship<ul><li>Develop and manage a stewardship program that recognizes and retains donors.</li><li>Build and maintain strong relationships with donors, ensuring personalized and meaningful interactions.&nbsp;</li><li>&nbsp;Develop and execute stewardship plans to maintain positive relationships and encourage continued giving.&nbsp;</li><li>Utilize donor management systems to track and analyze donor data, informing engagement strategies.&nbsp;</li></ul>Community Partnerships and Outreach&nbsp;<ul><li>Represent United Way in the community, building partnerships that support fundraising and programmatic goals.&nbsp;</li><li>Engage with community leaders, volunteers, and stakeholders to promote United Way's initiatives. Director of Development July 2025 Page 2 of 2 Team Leadership &amp; Collaboration&nbsp;</li><li>Work collaboratively with resource development, marketing, and finance teams. Lead and support fundraising teams, providing guidance and resources to achieve goals.</li><li>&nbsp;Collaborate with internal teams to ensure alignment of fundraising efforts with organizational objectives.</li><li>Report on fundraising progress and outcomes to the leadership team.&nbsp;</li></ul>Communications &amp; Outreach&nbsp;<ul><li>Oversee fundraising communications, including appeals, newsletters, and social media as related to development. •</li><li>&nbsp;Plan and execute Women United briefings, recruiting events and other education sessions targeted to United Way Corporate and Funding Partners.&nbsp;</li></ul>Database Management&nbsp;<ul><li>Maintain accurate donor records in CRM software system.</li></ul>&nbsp;EDUCATION&nbsp;<ul><li>Bachelor’s degree in a related field; advanced degree preferred.&nbsp;</li></ul>EXPERIENCE<ul><li>Minimum of 5–10 years of experience in fundraising, with a proven record in securing major gifts.&nbsp;</li></ul>REQUIRED SKILLS&nbsp;<ul><li>Strong interpersonal and communication skills, with the ability to build and maintain relationships.&nbsp;</li><li>Experience with donor management software and data analysis tools.</li><li>Knowledge of the local community and philanthropic landscape is a plus.&nbsp;</li></ul>PHYSICAL REQUIREMENTS<ul><li>Must be able to meet the physical demands associated with the responsibilities of this position.&nbsp;</li></ul>WORK ENVIRONMENT&nbsp;<ul><li>Optional one remote day a week.&nbsp;</li><li>Position requires worker to commute to offsite locations to complete business; must have reliable transportation</li></ul>To apply - email your resume and cover letter answering the questions below to: <a href="mailto:jobs@unitedwayerie.org" target="_blank">jobs@unitedwayerie.org.</a> Cover letter questions:&nbsp;<ul><li>What about UW’s mission makes you want to join our team?&nbsp;</li><li>What is your experience working with diverse populations?&nbsp;</li><li>How do your experiences align with this position?&nbsp;</li></ul>

United Way of Erie County

United Way Workplace Campaign 2024

Director of Development

LOCATION: 1015 15th Street, NW Suite 1200, Washington, DC8614 Westwood Center Drive, Suite 300, Vienna, VAREPORTS TO:Chief Development OfficerWORK SCHEDULE:Hybrid (3 days/week in-office)Occasional Evenings/Weekends RequiredCOMPENSATION &amp; BENEFITSSalary: $80,699 - $129,070United Way NCA offers competitive compensation and benefits including substantial paid leave, healthcare benefits, a matching retirement plan, and a great work environment.United Way NCA Mission: United Way of the National Capital Area is committed to the health, education and economic opportunity of every person in our community, regardless of race, gender, income, and ability.&nbsp;We are uniquely positioned at the intersection of the public, private, philanthropic, and nonprofit sectors and the only organization that can mobilize the best resources and people to lead collective impact for our community. Through our programmatic focus, we are transforming our region and changing the story for thousands of people in a meaningful way.Who We Serve:&nbsp;The ALICE (Asset Limited, Income Constrained, Employed) population represents more than 500,000 low- and moderate-income households in our region that earn more than the Federal Poverty Level but less than the basic cost of living for the county/state in which they live. United Way NCA’s ALICE Lives Here&nbsp;initiative addresses the issues of inequity in our systems for employment, education, health and food access, financial stability, and opportunities for all to grow to the best of their abilities.Equity: Equity is essential to our mission and is infused into all our business operations, hiring practices and community impact initiatives. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Position Description: The Director of Corporate Partnerships is both a leader and a front-line fundraiser that plays an essential leadership role on the Development Team, overseeing the department that is currently the largest revenue generator for the organization. Reporting to the Chief Development Officer, this role supervises four (4) team members, who manage their own corporate partner portfolios. Together, the entire team identifies, cultivates, solicits, and stewards corporate donors, as well as manages a robust workplace giving program. The Director of Corporate Partnerships will partner closely with individual giving members alongside grants to strategically grow and diversify fundraising revenue at United Way NCA, with particular focus on increasing corporate support and partnership activations, as well as converting passthrough workplace campaign donors.Key Responsibilities: The Director, Corporate Partnerships&nbsp;will:<ul><li>Lead the immediate, near-term, and long-term strategic planning, implementation, growth, and maintenance of a robust Corporate Partnerships Program and Team.</li><li>Lead and manage a highly collaborative team in all identification, cultivation, solicitation, and stewardship efforts with Corporate and workplace campaign prospects and donors.&nbsp;</li><li>Support the CEO, CDO, and Board of Directors in their corporate engagement efforts.</li><li>Manage and report on Corporate Partnerships expense and revenue budget.</li><li>Meet and/or exceed annual revenue goals.&nbsp;</li><li>Meet the minimum annual fundraising growth goals.&nbsp;</li><li>Track, and report on Corporate Partnerships Team’s progress, utilizing established key performance indicators (KPIs).</li><li>In collaboration with Individual Giving, ensure workplace campaign donors who have membership in the Tocqueville Society (United Way’s major giving society) and/or affinity groups (Regional Advisory Council, Women United, and NextGen United) are stewarded appropriately.</li><li>Monitor and institute corporate partnerships best practices in operations, such as workplace campaign administration, CRM utilization, prospect research, acknowledgments, and reporting.</li><li>Work closely with the Marketing and Communications Department to coordinate communication strategies for corporate partners.&nbsp;</li><li>Work closely with the Community Impact Division and the Grants Team to identify the best opportunities to align with the Corporate Partner’s corporate social responsibility (CSR) initiatives and engage corporate employee volunteerism.</li><li>Coach and train the Development Team for increasingly complex and new corporate opportunities to include sponsorships, point of sale campaigns, cause-related marketing, etc.</li><li>Create and drive a culture of philanthropy across all fundraising areas that contribute to the entire Development Team’s goals.</li></ul>Manage a portfolio of Corporate Partners:<ul><li>Serve as the primary relationship manager in identification, cultivation, solicitation, and stewardship of 20 – 40 Corporate Partners with the capacity to support at the $25,000+ level on an annual basis.</li><li>Secure new corporate partnerships and activations.&nbsp;</li><li>Document all portfolio-related activities using the donor database Andar.</li><li>Supervise front-line team who manage a portfolio of a minimum forty corporate partners each and lead on workplace campaign and partnerships.&nbsp;</li><li>Other duties as assigned.</li></ul>Key Performance Indicators: All front-line fundraisers at United Way NCA are expected to meet annual KPIs. Fundraising performance is measured annually by the following, with specific goals based on leadership level role and portfolio makeup which includes:<ul><li>Face-to-face meetings,</li><li>Moves actions completed,</li><li>Solicitations,</li><li>Gifts/Partnerships/Activations secured,</li><li>Total dollars raised,</li><li>Number of new, retained, and upgraded partners, and</li><li>Collaborative gifts closed.</li></ul>Requirements:Educational Background&nbsp;&amp;&nbsp;Experience<ul><li>Bachelor’s degree preferred.&nbsp; A High School Diploma (or GED) with equivalent related work experience is required.&nbsp;</li><li>Minimum seven (7) years of fundraising experience, with experience in corporate partnership, and a proven record of accomplishment of securing complex corporate partnerships valued at six-figures-plus. Workplace campaign administration experience preferred.&nbsp;</li><li>Experience leading and managing a successful fundraising team; including recruiting, managing, evaluating, developing, and training development staff.</li><li>Excellent writing and communication skills are required with the ability to communicate effectively with diverse external and internal audiences.&nbsp;</li><li>Possessing a business acumen that entails knowledge and understands general business and financial principles required to effectively lead, manage, and align resources for performance; as well as the ability to read financial statements, understand budgets, etc. is essential.&nbsp;</li><li>Contributes to the bottom line by helping the organization grow its resources and capacity.</li><li>Proficiency in Microsoft Suite (Outlook, Teams, Word, Excel, PowerPoint) is required.</li><li>Proficiency in utilizing a Customer Relations Management (CRM) database is required.&nbsp;</li><li>Experience in prospecting, researching, and data analysis is preferred.&nbsp;</li><li>Excellent project management skills, with a proven record of accomplishment of managing multiple projects, ensuring consistent meeting deadlines and efficient processes and procedures.</li><li>Great problem-solving skills designed to meet challenges that may arise.</li></ul>Qualifications and Personal Attributes:To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position and achieve high performance:Mission focused&nbsp;– the ability to create real social change that leads to better lives and healthier communities.Relationship oriented&nbsp;–an understanding that people come before process and is astute in cultivating and managing relationships toward a common goal.Collaborator&nbsp;– understands the role and contribution of all sectors of the community and can mobilize resources through meaningful engagement.Results driven&nbsp;– dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations.Brand steward&nbsp;– a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.Strategic relationship building&nbsp;– develops and maintains strategic relationships that generate the resources necessary to support United Way's mission.Effective &amp; engaging communicator&nbsp;– an effective and passionate communicator, articulating United Way NCA's message in a way that inspires others to act in service to the organization and the community.Embracing and managing change&nbsp;– champions and facilitates change to ensure long-term community sustainability. He/she adapts successfully to changing needs while maintaining positive relationships with all constituents, internal and external.Entrepreneurial and innovative&nbsp;– creatively seeks new opportunities to generate revenue and other resources that add greater value to the organization and the community.To apply, please submit your resume along with a cover letter to Human Resources at<a href="https://unitedwaynca.org/about-us/careers/" target="_blank">https://unitedwaynca.org/about-us/careers/</a>Successful candidates must pass criminal background and reference checks.United Way of the National Capital AreaEOE M/F/D/V

United Way National Capital Area

United Way of the National Capital Area

Director, Corporate Partnerships

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Specialist Part-timeDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Monday - 8:30am-3pm, Wednesday - 9am-3pm, Friday - 11am-3pm (Total Hours: 17 hours)United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 11, 2025We plan to begin interviewing candidates by: Rolling interviews until August 13, 2025.UWGKC Value PropositionWork Environment: RemotePosition Leader: Brian Shapley, Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

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