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POSITION SUMMARYThe Receptionist/Office Assistant works in our fast-paced Public Health Optometry practice specializing in comprehensive eye care and vision examinations.&nbsp;Responsibilities vary to include reception, scheduling and monitoring appointments, use of electronic health records, assisting patients with completing paperwork, referral to specialty care, follow-up as necessary, optical to include pre-testing, assisting patients with eyewear selection, fittings, adjustments, and placing order for prescription eyewear. Preparation of check requests, monthly reports, and request for special reports as required. Employee must possess excellent interpersonal skills to include: inclusivity, assertiveness, communication, team attitude and problem-solving. Strong computer skills in Microsoft Office in Outlook, Word, Excel, and PowerPoint. The position works under the supervision of the Clinic Director.ESSENTIAL DUTIES &amp; RESPONSIBILITIES<ul><li>Scheduling patient appointments, follow-up care, and referrals to specialty care.&nbsp;</li><li>Completing exam pre-testing, assisting patients with eye glass selections, and supporting fittings and adjustments.&nbsp;</li><li>Complete general office administrative duties.</li><li>Assist with office supplies and clinic orders, inventory, stocking of items, and check requests to vendors.</li><li>Assist with managing clinic budgets and grants.&nbsp;</li><li>Maintain confidential patient health records in the electronic health records system.</li><li>Assist with patient service delivery and care to include pre-testing, optical assistance, referral for specialty care.</li><li>Communication and follow-up with community partners and funders as required.</li><li>Assist with completing reports, manuals and Clinic literature upon request.</li><li>Assist patients and providers with direct and indirect patient care</li><li>Maintains medical record documentation in Revolution Electronic Health Record system&nbsp;</li><li>Participates in activities related to patient care</li><li>Cleans and sterilizes instruments</li><li>Performs all other duties as assigned</li><li>Assist Director with all billing, reporting, patient data collection and funder requirements</li></ul>REQUIRED &amp; PREFERRED QUALIFICATIONS<h2>Required</h2><ul><li>High School Diploma or equivalent with previous experience working with the public in a service environment or any combination of education and work experience that allows for the completion of the essential duties and responsibilities.</li></ul>PREFERRED<ul><li>Minimum of two years of professional experience in an office environment&nbsp;</li><li>1+ years of experience in Optometry or Ophthalmology practice</li><li>Effectively uses electronic, verbal, non-verbal, written, and interpersonal communication skills in a clear and concise manner to ensure appropriate understanding and response and demonstrates open communication with co-workers</li><li>Demonstrates ability to coordinate multiple tasks and complete assigned tasks and meet deadlines</li><li>Current Basic Life Support certification (BLS) - or may be obtained within 90 days of hire date</li><li>Demonstrates knowledge and effective use of medical terminology</li></ul>

United Way of the Midlands

Receptionist/Office Assistant

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!Program Manager, Capacity Building InitiativesThe Program Manager supports United Way’s Capacity Building Initiatives (CBI), including United Way Academy, Thrive Well cohorts and related leadership and learning programs that strengthen nonprofit partners and community-based organizations. This position coordinates logistics, manages data systems, assists with event planning, supports participant engagement, and helps execute strategies to build the capacity of the social sector.General Responsibilities:Program Coordination<ul><li>Support the planning, coordination, and implementation of capacity-building programs, trainings, and workshops.</li><li>Maintain program calendars, communications, and timelines in collaboration with internal departments and external partners.</li><li>Coordinate logistics for virtual and in-person events, including venue setup, catering, session materials, and technology needs.</li><li>Collect and organize program documentation, attendance, feedback, and outcomes for reporting and improvement.</li><li>Serve as a liaison to program participants and external partners, providing customer service and timely information.</li><li>Support post session follow-up with session participants and external partners as appropriate</li></ul>Data Management and Evaluation<ul><li>Track participant registration, attendance, and evaluations using designated systems.</li><li>Support data entry, cleaning, and analysis to measure program effectiveness.</li><li>Assist in creating clear, accurate reports, dashboards, and summaries by collecting and analyzing data to support decision-making and track performance</li></ul>Communications and Outreach<ul><li>Assist with email communications, newsletters, and promotional materials.</li><li>Help maintain the United Way Academy website and provide content to the marketing team.</li><li>Assist with outreach and recruitment of program participants, contracted facilitators and other speakers</li></ul>Collaboration and Teamwork<ul><li>Coordinate with other departments to ensure alignment with United Way strategic priorities.</li><li>Attend and support internal and external meetings on behalf of the Capacity Building team.</li><li>Provide administrative support to the Director and contribute to a positive and collaborative team culture.</li></ul>Key Accountabilities:<ul><li>Coordinate program logistics and materials</li><li>Track participation and evaluation data</li><li>Support communication efforts</li><li>Ensure smooth operations, effective session implementation and participant engagement</li><li>Collaborate with internal and external stakeholders</li></ul>Knowledge, Skills, and Abilities:<ul><li>Ability to work both independently and collaboratively in a fast-paced environment Interest in supporting community-based organizations and nonprofit professionals</li><li>Bachelor’s degree in nonprofit management, public administration, education, or related field; or equivalent work experience</li><li>At least 2 years of experience in project coordination, program support, or nonprofit work</li><li>Experience with program design, curriculum development, and adapting content for adult learners</li><li>Strong organizational skills and attention to detail</li><li>Excellent written and verbal communication skills</li><li>Proficiency in Microsoft Office and comfort with learning new technology platforms (e.g., Zoom, SurveyMonkey, Salesforce, Menti-meter)</li></ul><h4>To view the position and apply, <a href="https://helpingpeople.aaimtrack.com/jobs/1231514-118483.html" target="_blank">click here</a>.</h4>We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.United Way of Greater St. Louis is an Equal Opportunity Employer.

United Way of Greater St. Louis

Greater St. Louis

Program Manager, Capacity Building Inititves

<h2>Title</h2>Regional County Director<h2>Department</h2>Bryan County<h2>Reports To</h2>President/CEO<h2>Summary</h2>Serves as the Regional County Director, providing strategic leadership and oversight to advance United Way’s mission. This role is responsible for driving resource development and fundraising efforts, fostering strong community engagement and leadership, ensuring effective program implementation and service delivery, and maintaining sound financial management. The Regional County Director leads and supports the local Advisory Board, strengthens cross-departmental collaboration, and ensures alignment with United Way policies, goals, and regional priorities to build a network of accessible, high-impact human services.<h2>Employee Expectations&nbsp;</h2>UWCE is synonymous with charitable service and strives to positively impact the issues people care most about in our community. All UWCE employees are critical to our work and expected to present the best image for our organization as they represent United Way in our community. All employees are expected to accept their responsibilities, adhere to acceptable principles in matters of personal conduct and exhibit a high degree of personal integrity at all times.<h2>Position Requirements &amp; Qualifications</h2><ul><li>Bachelor’s degree required, with 5+ years of relevant experience.</li><li>2+ years’ supervisory experience preferred.</li><li>Non-profit fundraising experience preferred.</li><li>Proficiency in Microsoft Suite of tools required. Valid driver’s license and reliable mode of transportation required.</li></ul><h2>Essential Job Responsibilities</h2><h4>Resource Development &amp; Fundraising</h4><ul><li>Collaborate with the Resource Development team to create and execute strategies for maximizing fundraising results.</li><li>Lead annual workplace campaigns with a strong focus on donor cultivation, retention, and growth.</li><li>Build and maintain relationships with businesses, individuals, and key stakeholders to drive year-round engagement and giving.</li><li>Identify and pursue grant opportunities and in-kind support to support services and amplify impact.</li><li>Support and mobilize the local Advisory Board in fundraising efforts, helping them leverage personal and professional networks.</li></ul><h4>Community Engagement &amp; Leadership</h4><ul><li>Lead and facilitate Advisory Board meetings to ensure community voice and leadership are embedded in all local efforts and fundraising.</li><li>Serve as the visible, local face of United Way, fostering a strong presence through regular participation in community events, initiatives, and civic activities.</li><li>Build authentic relationships with community leaders, nonprofit partners, schools, businesses, and government agencies.</li><li>Represent United Way on relevant committees, coalitions, and community collaborations to address systemic challenges.</li><li>Promote the United Way mission, values, and impact through public speaking and public engagement.</li><li>Serve as a collaborative liaison between the county and all departments of United Way of the Coastal Empire, ensuring seamless connection, communication, and alignment with the services and initiatives provided across the region.</li></ul><h4>Program Implementation &amp; Service Delivery</h4><ul><li>Manage and implement local programming that aligns with United Way’s mission and responds to community needs - including collaborative implementation of Read United initiatives, housing support programs, and disaster relief efforts in coordination with relevant United Way departments.</li><li>Partner with UWCE’s 211 Information and Referral Service team to administer available financial assistance and connect Bryan County residents with essential resources.</li><li>Support the monitoring and effectiveness of programs and services through data collection, outcome tracking, and community feedback.</li><li>Provide capacity-building support and technical assistance to local partner agencies as needed.</li></ul><h4>Financial Management</h4><ul><li>Gives input to and helps create a departmental budget and is accountable for control of resources, if applicable and once approved.&nbsp;</li><li>Responsible to ensure all legal obligations of the agency are met.</li></ul><h4>Staff Leadership</h4><ul><li>Supervises and directs Bryan County staff in the performance of their duties.</li><li>Evaluates the performance of staff members. Serves as liaison to UWCE office in Savannah.</li></ul><h2>Traits &amp; Distinguishing Characteristics</h2><ul><li>Skilled at developing and maintaining effective relationships to advance the goals of the United Way in the community.</li><li>Maintains exceptionally high standards of integrity and confidentiality.</li><li>Takes ownership of work and demonstrates a willingness to accept responsibility for decisions and actions.</li><li>Well organized with strong attention to detail, and able to work independently.</li><li>Demonstrates interpersonal skills that engage community leaders and effectively collaborates with UWCE staff.</li><li>Ability to plan, monitor, and evaluate budgets.</li><li>Ability to manage and lead others.</li><li>Ability to organize, plan and implement activities appropriate to further organizational goals.</li><li>Must possess strong written and verbal communication and presentation skills.</li><li>Must be self-motivated and able to task orient in accordance with time management. Must be able to carry out plans to completion.</li></ul>United Way Core Competencies for All Staff&nbsp;<ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations.&nbsp;</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.&nbsp;</li><li>Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.&nbsp;</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.&nbsp;</li></ul><h2>Physical Demands</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Much of the work of this position is completed while sitting at a desk, using a computer and phone. Requires talking, hearing, and visual acuity sufficient to perform these major functions.&nbsp;</li><li>&nbsp;Occasionally includes reaching above shoulder heights, below the waist, or lifting up to 50 pounds for events, office equipment, supplies, and materials.</li></ul><h2>Status</h2>Exempt (Salaried)&nbsp;Commensurate with experience.

United Way of the Coastal Empire

Regional County Director, Bryan County

United Way of Central Iowa is seeking individuals for our Loaned Executive Program for our 2025 Annual Campaign. These temporary, full-time positions report to a United Way of Central Iowa Corporate Engagement Manager and apply leadership, fundraising, and teamwork skills to assist local companies with planning and implementation of successful United Way Workplace Campaigns. This opportunity runs August 18 through November 7. These positions are made available through a sponsorship by our business partners, joining other professionals who are ”loaned” from an organization during the 12-week period. The typical workdays are Monday-Friday during regular office hours. The compensation for the 12-week period is $9,600.00 ($20.00/hr). Additional compensation includes mileage reimbursement of 70 cents per mile and a monthly cell phone reimbursement of up to $60.&nbsp;

United Way of Central Iowa

Fundraising Associates 

<h2>Position Summary&nbsp;</h2>The Community Investments Administrative Assistant will provide support to the Community Investments division through coordination and management of key division activities. Work closely with the Executive Vice President (EVP) of Community Investments and leadership staff within the division to accomplish overall goals of the various departments, division, and organization.&nbsp;<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Provides high level administrative support and assistance to the EVP of Community Investments.</li><li>Performs various clerical and administrative tasks for the EVP of Community Investments, including managing a busy appointment calendar, credit card reconciliation, Mileage reimbursements, expense reports, travel arrangements, and preparing documents for travel meetings.</li><li>Prioritizes conflicting needs, manages matter expeditiously, proactively, and follows through on deadline driven projects to successful completion.</li><li>Researches, prioritizes and follows-up on incoming issues and concerns addressed to the EVP of Community Investments including those of a sensitive or confidential nature and assists with determining appropriate course of action, referral, or response.</li><li>Serves as a liaison for the EVP of Community Investments to leadership staff and others within the organization.</li><li>Maintains open communication with division staff and is available to answer questions related to administrative and/or division related tasks.</li><li>Maintain division calendar (grants, etc.) and alert department staff and finance staff of upcoming deadlines related to grant applications, deliverables, and processing of payments.</li><li>Assist with developing division efficiencies, including electronic solutions.</li><li>Assist with technical training and assistance within the division and research policies and best practices for division efforts, as needed.</li><li>Assist when needed with gathering materials for volunteer events with division participation.</li><li>Assist with setting up interviews for any open positions in the division and being point of contact through the interview process.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned.</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>High school diploma or equivalent required; associate degree preferred.</li><li>3-5 years of experience supporting high level administration or related work with high level administration required.</li><li>Excellent customer/client service relations.</li><li>Ability to manage confidential information with discretion.</li><li>Excellent organizational and time management skills.</li><li>Effective communication and people skills to interact with various stakeholders.</li><li>Detail-orientated, with the ability to prioritize tasks and manage multiple projects simultaneously.</li><li>Proficiency in Microsoft Office Suite software, office systems and be technology savvy.</li><li>Problem solving and strong decision-making capabilities.</li><li>Capable team player with ability to work independently.</li></ul>

United Way of Palm Beach County

Community Investments Administrative Assistant

POSITION SUMMARY To lead the continued implementation of the countywide Hunger Relief Strategic Plan (originally adopted in October 2015) to fight hunger and food insecurity in Palm Beach County. This is a multi-faceted, collective impact initiative working with numerous community stakeholders throughout the entire County.ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to, the following:Continue to facilitate a framework for implementing the Hunger Relief Strategic Plan and MacKenzie Scott Hunger Relief Strategies, county-wide. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Work with the community, which includes but is not limited to, community representatives, funders, faith-based organizations, government, corporate, education, and nonprofit partners to monitor and execute priorities, strategies, and desired outcomes, and re-evaluate them when needed. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Continually build consensus and facilitate collaboration and growth with county-wide Hunger Relief Advisory Council as well as Hunger Relief work groups and subcommittees, along with appropriate committees within the community. &nbsp;Manage the Palm Beach County Hunger Relief staff, Advisory Council, Work Groups, and Subcommittees. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Effectively manage the process through meeting management tools, meeting notices, agendas, drafting materials to be considered, minutes, data, fact sheets, statistics, etc. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Mobilize stakeholders and refine Hunger Relief Work Groups/Subcommittees to monitor and track hunger relief data and hunger trends. &nbsp;Build community partnerships with traditional and non-traditional partners around the Hunger Relief Strategic Plan. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Maintain and establish relationships with key community members to address issues related to food security and hunger relief. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Facilitate collaboration and communication among UWPBC staff, agencies, donors, policy makers and other stakeholders around the development and implementation of partnership initiatives and specific strategies tied in with the Hunger Relief Strategic Plan. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in relevant community, state and national task forces, commissions, and committees in order to enhance our work and affect change. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Stay informed about public policy issues affecting hunger relief, including local, state and/or federal changes/opportunities, and how to favorably impact our community. &nbsp;Measure, evaluate, and communicate successes and challenges. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Collect information and data, and compile regular progress reports consistent with planned evaluation strategies, or funding requirements. Use available systems and technology to gather and analyze data (e.g., 211, food finder map, local/state/federal data). &nbsp;Prepare &nbsp;relevant &nbsp;reports &nbsp;and &nbsp;documentation for &nbsp;distribution, &nbsp;including an &nbsp;annual summary report on the Hunger Relief Strategic Plan (as needed). &nbsp;Increase investment in food security by securing funding through grants, as well as private and corporate donations, working with resource development, major gifts and community investment teams or other United Way staff members to raise funds. o&nbsp;&nbsp;&nbsp;&nbsp;Ensure all grant requirements are met and/or exceeded.&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Identify projects for funding consistent with the identified priorities and strategies. Funding for special projects that advance food security and hunger relief efforts, especially in key geographic areas, is valued. &nbsp; &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Determine the dollars or resources needed to address the identified priorities and strategies which align with the initiative’s metrics. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Willingness to work flexible hours including early mornings, evenings, and weekends, when needed. &nbsp;Assist, as assigned by management, with the organization’s disaster response efforts Perform other duties as opportunities are presented and/or assignedMINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree required and master’s degree preferred with a minimum of five (5) to seven (7) years of leadership experience in the field of human services, planning, and/or food systems (or comparable combination of education and experience). •&nbsp;&nbsp;&nbsp;&nbsp;Experience working in a team environment, facilitating effective groups, developing collaboratives, and working with volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Experience with collective impact models and community driven efforts preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record leading and working on high profile community projects with diverse stakeholders preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze data and develop innovative strategies to maximize results. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent customer/client service relations. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage confidential information with discretion. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent organizational and time management skills. •&nbsp;&nbsp;&nbsp;&nbsp;Effective communication and people skills to interact with various stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Detail-orientated, with the ability to prioritize tasks and manage multiple projects simultaneously. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Microsoft Office Suite software, office systems and be technology savvy. •&nbsp;&nbsp;&nbsp;&nbsp;Problem solving and strong decision-making capabilities. •&nbsp;&nbsp;&nbsp;&nbsp;Committed and capable team player with ability to work independently. &nbsp;

Vice President for Hunger Relief

<h2>Position Summary&nbsp;</h2>The Manager for Hunger Relief supports the Palm Beach County Hunger Relief Initiative with project management, operational oversight and management, and administrative services as part of the county-wide collective impact efforts. The primary objective is focused on coordinating all areas of the Palm Beach County Hunger Relief Plan, working to improve food security throughout our community.The Manager for Hunger Relief works with the Vice President for Hunger Relief, working closely with community partners and stakeholders to develop and implement a variety of initiatives, partnerships, programs, and special events. The Manager for Hunger Relief works with community leaders in business, government, education, non-profit, and faith-based organizations as well as volunteers to expand relationships to attain maximum community involvement to ensure goals are met.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Meeting Facilitation &amp; Coordination<ul><li>Provide support for work groups, committees, and subcommittees, including developing agendas and taking meeting minutes, as needed&nbsp; &nbsp;</li><li>Manage, create, and prepare committee meeting materials for participants and group leaders</li><li>Participate in relevant community meetings, coalitions, task forces, and committees</li><li>Develop the appropriate documents, grant applications, and other related materials</li></ul></li><li>Data and Research<ul><li>Identify census tracts and create GIS interactive maps to identify areas, neighborhoods, and zip codes with high poverty rates and food insecurity challenges</li><li>Provide technical assistance, and research policies and best practices</li><li>Stay current with issues and data relevant to hunger relief policy, federal feeding programs, Feeding America and best practices at the local, state, and national level</li></ul></li><li>Project Management &amp; Coordination<ul><li>Oversee and develop planned and executed initiatives, partnerships, programs, and events in conjunction with the Hunger Relief team&nbsp;</li><li>Work with Hunger Relief work groups, subcommittees, community leaders, community partners, and residents to identify, establish and track strategies, targets, and goals/outcomes</li></ul></li><li>Grants<ul><li>Assist with researching grant opportunities for Hunger Relief and discuss opportunities with external partners as appropriate</li><li>Provide direction to subcontracted Hunger Relief partners to ensure a comprehensive, coordinated effort in delivering services and quality assurance</li><li>Work with the Vice President for Hunger Relief and Community Impact team to formulate, implement, and evaluate programs to assess outcomes and overall effectiveness; collect qualitative/quantitative data on all funded programs, and determine program implementation efficiency, in line with UWPBC division processes</li></ul></li><li>Communication<ul><li>Facilitate collaboration and communication among community partners, social service agencies, faith-based organizations, businesses, educational institutions, donors, and other key community stakeholders around the development and implementation of partnership initiatives and/or specific strategies</li><li>Assist with the coordination of activities and events related to the Hunger Relief Initiative&nbsp;</li><li>Work collaboratively with other departments to communicate the impact of Hunger Relief investments to corporate and individual donors as well as the broader community</li></ul></li><li>Assist, as assigned by management, with the organization’s disaster response efforts</li><li>Perform other duties as opportunities are presented and/or assigned</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Bachelor’s degree required, with&nbsp;3-5 years of experience in a human services field, or comparable combination of education and experience</li><li>GIS Certificate, preferred</li><li>Bi-lingual, helpful</li><li>Proficiency with Microsoft Office Suite programs and experience in a complex database environment</li><li>Self-motivated, detail oriented and highly organized</li><li>Excellent verbal, written, research and analytical skills</li></ul>Ability to seek and synthesize information, learn new skills, brainstorm ideas, develop solutions and communicate accurately and succinctly

Manager for Hunger Relief

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Information &amp; Referral Specialist Reporting To: Client Services Manager 

 Department: Contact Center, 2-1-1 Orange 
County 

 Position: Full-time/NON-EXEMPT 

 
Purpose of Position 
The primary purpose of the Information &amp; Referral Specialist at our Contact/Call Center is to assess each caller’s 
needs and accurately refer them to the appropriate health, human and/or social services agencies from the 2-1-1 
Orange County (211OC) resource database. We achieve this by educating expert working knowledge of the 211OC 
resource database and its management software, advocating, and empowering each caller so that they are 
provided with great customer service. By the end of each call, clients are one step closer to receiving the assistance 
that they need. 

 
Key Duties and Responsibilities 
 • Provide information and referral services to clients contacting 211OC through the helpline, email, texting 

methods, outreach events, or any other means identified by 211OC management as official I&amp;R channels. 

 • Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for 
entitled benefits. 

 • Connect clients to appropriate resources, empower clients, de-escalate upset clients during crises and/or 
situations of abuse, trouble-shoot for additional options. 

 • Educate clients on available services to ensure it best fits their need and empower clients to choose the 
services they feel are most appropriate for their situations. 

 • Follow-up with clients in critical situations to ensure they received the assistance that they needed. If not, 
provide them with additional resources and help. 

 • Provide warm-transfers to appropriate crisis response teams in critical situations to receive help including 
Domestic Violence, Suicide, and Behavioral health hotlines, fire, and police departments. 

 • Assist callers with different languages by using the Language Line. 

 • Develop an expert working knowledge of the 211OC’s management software including Community 
Information Exchange database, telephony, softphone, texting, administrative systems and other approved 
software. 

 • Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource 
database and through teamwork with other I&amp;R Specialists and the Resource Department. 

 • Assist clients in problem-solving when no services are available which can meet their needs. 

 • Other duties as assigned. 

 • Assist with compiling monthly and bi-annual program reporting. 

 • Advocate on behalf of clients who have been denied services. 

 • Troubleshoot basic technological failures. 
 • Performs other duties as assigned. 
 

Core Competencies 
 • Active listening and assessment skills 


 • Excellent customer service skills 

 • Computer competency with basic ability to troubleshoot technological failures 

 • Independent decision making skills utilizing processes, systems and resources 

 • Professional communication skills (verbal and written) 

 • Possess skills in proper telephone etiquette 

 • Ability to maintain a calm and sensitive demeanor 

 • Ability to be part of a team, working internally and externally. 
 
 

Job Requirements /Technical Knowledge 
 • High School Diploma or BA/BS Degree in the Human Service Field 
 • Prior experience providing information and referral services or related experience in the human service 

field is desirable. 

 • Must be Bilingual (English and Spanish– verbal and written) 

 • One year of experience working directly with individuals and families in crisis from the community 
 
Compensation 
 

 • $20.50-$23.00 per hour. Competitive benefits 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully 
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary 
position 75% of the time. The person in this position needs to occasionally move about inside the office to access 
file cabinets, records, and office machinery. Constantly operates a computer and other office productivity 
machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and 
constantly positions self to maintain computers in the office, including under the desks. The person in this position 
frequently communicates with coworkers and customers who have inquiries about our business operations and 
the community we service; therefore, the person must be able to exchange accurate information. The employee 
must occasionally lift and/or move up to 25 pounds. 
 
Send Cover Letter and Resume To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Information & Referral Specialist

&nbsp;Job Title:&nbsp;&nbsp;Lived Experience Partnership Manager&nbsp;Reporting To: &nbsp;Senior Director, Community Strategies&nbsp;Department: &nbsp;United to End Homelessness&nbsp;Position: &nbsp;Full-time/EXEMPT&nbsp;Workplace: Irvine Office / HybridPurpose of PositionThe Lived Experience Partnerships Manager plays a pivotal role in supporting and empowering individuals with lived experience of homelessness or housing instability who serve on the Orange County Continuum of Care (CoC) decision-making bodies, namely the Lived Experience Advisory Committee (LEAC) and the Youth Action Board (YAB). This position is responsible for coordinating financial compensation, providing engagement and facilitation support, and cultivating inclusive, healing-centered spaces for participation and leadership.This role also supports the recruitment, onboarding, and development of transitional-aged youth for the Youth Action Board - comprised of youth with lived experience of homelessness, housing instability, or systems involvement. They will focus on development and engagement of YAB members as well as offering facilitation support for the ongoing work of the YAB.&nbsp;With a focus on equity, systems change, and trauma-informed practices, the Manager ensures that people with lived experience have a real seat at the table and are meaningfully engaged in shaping homelessness solutions.An ideal candidate will be a compassionate facilitator, culturally responsive relationship-builder, and organized project coordinator who thrives in a collaborative environment.This is a grant-funded position.Key AccountabilitiesProgram Operations &amp; Administration&nbsp;<ul><li>Coordinate stipends, track participation, and ensure timely compensation for LEAC/YAB members</li><li>Maintain accurate attendance records and fund distribution reports</li><li>Provide training and guidance to LEAC/YAB participants on financial processes</li><li>Draft and manage documentation such as meeting notes, internal reports, &amp; grant deliverables</li><li>Facilitate communication and logistics support including reminders, materials, translation services, and accessibility accommodations</li><li>Coordinate language translation support as needed by participants for all services including preparation for County and/or CoC related meetings&nbsp;</li><li>Refer members to appropriate services (e.g., 2-1-1 Helpline) as needed</li></ul>Strategic Engagement &amp; Continuous Improvement&nbsp;<ul><li>Assess engagement strategies and recommend enhancements</li><li>Stay informed on best practices in equity, community engagement, and systems reform</li><li>Champion the use of trauma-informed and healing-centered engagement models</li></ul>Leadership Development&nbsp;<ul><li>Support LEAC and YAB members to effectively engage in CoC decision-making</li><li>Build trusted relationships using culturally responsive and trauma-informed approaches</li><li>Foster an inclusive, empowering, and strengths-based environment</li></ul>Youth Engagement&nbsp;&nbsp;<ul><li>Recruit, onboard, and retain a diverse group of youth with lived experience</li><li>Provide mentorship and support for personal and leadership development</li><li>Coordinate or deliver training in areas like public speaking and systems navigation</li></ul>Meeting Planning &amp; Facilitation&nbsp;<ul><li>Partner with youth and CoC staff to co-develop YAB meeting agendas, activities, and content</li><li>Ensure meetings are accessible, inclusive, and youth-led</li><li>Manage logistical needs such as transportation, food, technology, stipends, and materials</li></ul>Required Qualifications&nbsp;<ul><li>Bachelor’s degree in social work, education, youth development, public administration, or related field, or equivalent professional/lived experience</li><li>Minimum 2 years of experience in youth engagement, community organizing, or advocacy</li><li>Experience working with system-involved youth (e.g., foster care, juvenile justice, homelessness)</li><li>Strong communication skills across written, oral, and digital platforms</li><li>Highly organized with strong project coordination and administrative capabilities</li><li>Committed to equity, trauma-informed care, and client-centered practices</li><li>Ability to work flexible hours, including occasional evenings and weekends</li><li>Valid driver’s license and ability to pass a background check</li></ul>Preferred Qualifications&nbsp;<ul><li>Experience facilitating youth-led projects or advisory groups</li><li>Personal lived experience with systems involvement</li><li>Knowledge of Orange County’s youth-serving systems&nbsp;</li><li>Knowledge of Orange County’s homelessness systems&nbsp;</li><li>Bilingual (Spanish or Vietnamese preferred)</li><li>High emotional intelligence and the ability to navigate complex dynamics</li><li>Strong problem-solving skills and systems-thinking mindset</li><li>Passion for the mission of Orange County United Way and United to End Homelessness</li></ul>Technical Knowledge<ul><li>Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), Zoom, and Teams</li><li>Experience with project management tools and CRM systems (e.g., Salesforce) is a plus</li><li>Familiarity with Continuum of Care (CoC) structures and processes is helpful</li><li>Demonstrated ability to engage volunteers or external stakeholders from diverse backgrounds</li></ul>Core Competencies<ul><li>Problem Solving &amp; Decision Making: Able to work independently and calmly navigate complex or sensitive situations</li><li>Communication &amp; Influence: Strong facilitation and interpersonal skills with the ability to work across diverse groups and perspectives, and to communicate clearly verbally and in writing.&nbsp;Understanding of, and commitment to, strengths-based services and trauma informed care.</li><li>Teamwork &amp; Collaboration:&nbsp;Exemplary interpersonal skills, able to build relationships across departments and community partners</li><li>Professional Excellence: Highly self-motivated, detail-oriented, and committed to quality outcomes</li></ul>CompensationCommensurate with experience, education, and market, $68,640-$85,000Competitive benefits.Physical DemandsPhysical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position. The employee is required to actively listen and communicate clearly. The employee is required to stand and publicly speak. The employee is required to walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another, and to stoop, kneel, crouch or crawl. The employee may be required to travel to attend conferences/trainings and should be comfortable navigating airports and public transportation. Vision abilities required by this job include close and far. Reliable transportation and a clean driving record are required as the employee will need to travel throughout Orange County.&nbsp;Ability to operate a computer keyboard and mouse, and lift files and reports is required. Employee must be able to lift and carry 25 pounds.Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

Lived Experience Partnership Manager

PROGRAM DESCRIPTION The Volunteer Income Tax Assistance (VITA) Program is a community financial wellness initiative led by United Way Tucson and Southern Arizona and delivered in collaboration with partners throughout the state of Arizona. Through a network of dedicated volunteers, this program provides free, quality tax preparation from IRS-certified individuals. Our VITA program supports the financial wellbeing of low to moderate income taxpayers by helping them save money on their return, avoid predatory lending practices, connect to resources, and access tax credits for which they are eligible. The VITA program is the largest tax preparer in the state.POSITION DESCRIPTION The Outreach &amp; Volunteer Coordinator has a key role in this service and is responsible for all aspects of volunteer engagement and management. The VITA program relies on the successful recruitment, management, and retention of approximately two hundred volunteers. This position promotes programs and volunteer opportunities, develops training, and resources for volunteers, and provides on-going support. The individual in this role reports directly to the Director of VITA Services and will work collaboratively with other department team members. Occasionally, this position requires work on weekends and evenings, especially during peak tax season.This is a full-time, non-exempt, grant funded position. This role requires occasional travel throughout Pima County.All United Way Tucson and Southern Arizona (UWTSA) programs and strategies work toward eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable community.United Way offers competitive wages and a generous benefits packet with employer contributions for full-time employees including medical, dental, 401K, HRA, PTO, 13 paid holidays, and opportunities for educational and professional development. For more information about our organization, see <a href="http://www.unitedwaytucson.org" target="_blank">www.unitedwaytucson.org</a>.Wage: $25.00/hr. - $27.40/hr.RESPONSIBILITIES: •&nbsp;&nbsp;&nbsp;&nbsp;Recruit volunteers for VITA, United Way’s free tax preparation program and other Financial Wellness volunteer events, as needed. •&nbsp;&nbsp;&nbsp;&nbsp;Become IRS-certified as a tax preparer at the advanced level to better understand the tax preparation process and challenges tax preparers and volunteers face. •&nbsp;&nbsp;&nbsp;&nbsp;Assist with the development and provision of orientation and training for VITA Volunteers.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Assist in creating site-based VITA teams, led by volunteer Site Coordinators. •&nbsp;&nbsp;&nbsp;&nbsp;Encourage volunteers to take on additional responsibilities and roles when talent is identified. •&nbsp;&nbsp;&nbsp;&nbsp;Facilitate effective communication between United Way, volunteers, and among volunteers.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Plan and manage volunteer recognition and events. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain records and signed volunteer agreements for all volunteers involved in the program.QUALIFICATIONS, SKILLS, AND ABILITIES •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree; One year experience managing a volunteer workforce, or equivalent combination of education and experience.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Bilingual proficiency in Spanish and English is a plus. •&nbsp;&nbsp;&nbsp;&nbsp;Highly organized and able to prioritize tasks. •&nbsp;&nbsp;&nbsp;&nbsp;Experience training others on new processes. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated skills in a variety of software applications, including Microsoft Office 365 applications. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage and monitor content, update United Way’s VITA and volunteer web pages, and other public facing online engagement channels.&nbsp; &nbsp;The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.POLICY STATEMENT&nbsp; The United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status.&nbsp; &nbsp;

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