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Job Announcement – Rental Assistance Program SpecialistAt United Way of King County, we are working side by side with communities to build an equitable future for everyone. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.&nbsp;Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. &nbsp;&nbsp;Job Summary:This program provides rental help to help hundreds of eligible households and works with landlords and tenants to resolve outstanding rental debt. Major areas of focus include supporting the team with administrative and program building tasks. This is a time limited position based on grant funding. The position is expected to end June 30th, 2026, with the possibility of extension.This position will remain open until filled; however, priority consideration will be given to applications submitted within the first two weeks. We encourage interested candidates to apply early.Compensation:<ul><li>The compensation for this position is $30.08 per hour.&nbsp;</li><li>Medical, dental, vision and life insurance</li><li>32 days of PTO (including holidays)</li><li>403(b) retirement savings plan</li><li>Subsidized Transit Pass (Orca Card)</li></ul>Essential Duties:<ul><li>Provides support for the development and implementation of the ongoing King County and Seattle Rental Assistance Program.</li><li>Works closely with Rental Assistance Program Managers and YDIP Program Coordinator to make sure program communication is up to date and clear.</li><li>Collaborates with CBO partners and fellow team members on process improvements and to strengthen racial equity outcomes.</li><li>Supports finance process in collaboration with internal Accounting Team to ensure timely process of rent payments on a weekly basis.&nbsp;</li><li>Provides timely and accurate updates on client data and landlord data in program database for program staff.</li><li>Reviews recent updates made to the Keep King Count Housed portal and confirms that all new content, workflows, and user permissions are correctly configured.</li><li>Ensures the CIF portal is updated with the latest changes, including form revisions, resource links, and any adjusted data fields.</li><li>Verifies that the Spanish Intake Form updates are fully translated, accessible, and consistent with the English version.</li><li>Reviews and evaluates incoming applications for accuracy, completeness, and eligibility.</li><li>Audits the current Zendesk ticket system to identify gaps, duplicates, or inefficiencies.</li><li>Assists with HMIS entry.</li><li>Supports program administration work for grant reporting and other related duties as assigned.</li><li>Ability to learn new technology and navigate confidential information systems.</li><li>Strong commitment to UWKC’s racial equity work and demonstrated interest in social justice.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Demonstrated understanding of social and racial justice and equity, with a proven commitment to apply racial and economic justice lenses in both personal and workplace contexts.</li><li>Lived experience and/or demonstrated professional skills working within a diverse work environment.</li><li>Proven passion for preventing homelessness.</li><li>Demonstrated strong community outreach skills.</li><li>Proven ability to communicate with diverse populations in an empathetic and professional manner.</li><li>Demonstrated commitment to Racial Equity and dismantling racism.</li><li>Proven strong commitment to client confidentiality.</li><li>Demonstrated excellent detail orientation and the ability to quickly and concisely synthesize large amounts of information.</li><li>Proven strong ability to multi-task and utilize effective time management skills.</li><li>Demonstrated experience leveraging new technology, social media, and other tools on a daily basis.</li><li>Proven excellent organizational and follow-through skills in a fast-paced environment.</li><li>Demonstrated strong verbal and written communication skills.</li><li>Proven ability to learn new technology and navigate confidential information systems.</li></ul>Education and/or Experience:High school diploma or equivalent; Associate degree preferred. Two (2) years’ experience in office administration, community outreach, case management, program/project support are highly desirable. Previous case management and customer experience desired. Ability to speak other languages is desired. &nbsp;Additional Information:United Way of King County is an exceptional workplace that can provide you with:<ul><li>Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Ongoing collaboration with diverse staff and other constituents</li><li>A desirable culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunities to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Many other benefits that we are happy to discuss with you.</li></ul>Application Procedures:Please click <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=581540&amp;source=CC2&amp;lang=en-us" target="_blank">here</a> (Will be added later) to apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application. &nbsp;***Applicants MUST apply at the United Way of King County Career Center to be considered for this position. &nbsp;Click <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=581540&amp;source=CC2&amp;lang=en-us" target="_blank">here</a> to access the Career Center to apply.***

United Way of King County

Rental Assistance Program Specialist

OVERVIEW OF RESPONSIBILITIES&nbsp;The CEO is the leader of the organization, establishing a vision for Community Impact that is achieved through the efforts of a diverse team of high-performing leaders, staff, and volunteers alike. The CEO is the Chief Mobilizer; they leverage the power of relationships and networks, and work across private, public, and corporate sectors to improve conditions in the community. The CEO possesses a high level of broad business and management skills and is effective at generating resources and financial support for the organization. The CEO is dedicated to shared and measurable goals for the common good – creating, resourcing, scaling, and leveraging strategies for broad investment and impact. The CEO is the steward of the brand and understands their role in deepening community trust, effective storytelling about impact, and the unique value proposition of the UWGT.&nbsp; They value network and strive to leverage the UWGT’s breadth of community presence, relationships and strategy.&nbsp;&nbsp;About United Way of the Greater Triangle&nbsp;The United Way of the Greater Triangle (UWGT) serves four counties within North Carolina (Durham, Orange, Wake, and Johnston).&nbsp; Often described as the “Research Triangle”, the cities and counties that make up the region are known for their high quality of life, green space and parks, high achieving public schools, career opportunities, and are home to industry leaders in a variety of sectors, including biotechnology, semiconductors, manufacturing, higher education, and the broader knowledge economy.&nbsp; It is rich in all aspects of diversity and politically nuanced in its ability to support both progressive and conservative values.&nbsp; Even as the region tops many “Best Cities” lists, it is faced with historical challenges that create barriers to the very same benefits many in the community have access to and enjoy.&nbsp; Many mission-based organizations work to remove those barriers and create opportunity, and the UWGT is committed to amplify their impact, convene leaders and the community to foster collaboration, and invest in the solutions that work.The UWGT office is located in Research Triangle Park at 800 Park Offices Drive #204, Durham, NC&nbsp; 27709.&nbsp;The successful CEO will focus on the following areas of impact and responsibility:&nbsp;KEY RESPONSIBILITIES &amp; ESSENTIAL FUNCTIONS:&nbsp;Community Impact&nbsp;The CEO is responsible for the overall impact of UWGT on the community, with emphasis on increasing its capacity to drive the impact agenda. The CEO works closely with the Board to craft and adapt the strategy to achieve this increased impact, including raising the funds to support it. They will establish and build relationships with top leaders in the community, including those representing the highest levels in business, government, and non-profit sectors.&nbsp;Resource Development&nbsp;The CEO is charged to drive key results in resource development; to identify, cultivate, and solicit prospective donors and key leaders of prospective new corporate partners; to leverage personal and professional contacts and relationships into fundraising opportunities; to adapt the UWGT’s fundraising model in our evolving funding environment; and to promote a culture of fundraising in the organization, both at the staff and board level.&nbsp;Strategic Management&nbsp;The CEO serves as the principal resource to the Board of Directors and its key committees and gives strong direction in policy formulation and interpretation. The CEO partners with the Board of Directors and the UWGTSenior Leadership team to craft organizational goals, develop strategies to ensure that they are achieved, and rigorously measure results. They ensure coordination and alignment of all United Way activities to the strategic direction in the areas of community impact, resource development, and staff alignment.&nbsp;Organization Management&nbsp;The CEO is accountable for building and leading high-performing teams, ensuring all teams are aligned and collaborating to achieve organizational results. They maintain accountability for the operational and fiscal integrity of the organization within policies set by the Board of Directors. The CEO assesses organizational capacity to implement strategies and identify gaps in systems and staffing; directly supervises Senior Leadership positions and establishes individual goals; works with the Chief Financial Officer to manage organizational spending, monitor budget compliance, and mitigate financial risks; and ensures that UWGTgoals of inclusiveness and diversity among staff and volunteers are met.EXPERIENCE &amp; JOB REQUIREMENTS&nbsp;<ul><li dir="ltr">Bachelor’s Degree; additional post-graduate work a plus.</li><li dir="ltr">Minimum of 7–10 years in senior leadership roles within nonprofit, public sector, or mission-driven organizations of comparable size and complexity, with a demonstrated track record of delivering measurable results.</li><li dir="ltr">Proven success in overseeing organizational budgets of at least $7M, including strategic allocation of resources, financial forecasting, compliance with regulatory requirements, and clear accountability for fiscal health.</li><li dir="ltr">Demonstrated ability to set fundraising and earned revenue goals and lead teams to achieve targets through service delivery models, individual giving, business and corporate partnerships and workplace campaigns, and grant program administration.</li><li dir="ltr">Experience cultivating and sustaining productive relationships with diverse stakeholders, including communities served and their identified leaders, donors, corporate partners,&nbsp; board members, and elected officials</li><li dir="ltr">Ability to develop and implement strategic plans that align with mission, adapt to changing community needs, and drive long-term growth and impact.</li><li dir="ltr">Demonstrated success in working collaboratively with a governing board to establish priorities, maintain governance best practices, and ensure organizational accountability.</li><li dir="ltr">Skilled in building, supporting, and leading high-performing teams, implementing efficient processes, and ensuring organizational policies and practices align with both mission and compliance standards.</li><li dir="ltr">Deep understanding of community needs, challenges, and assets, ideally with experience in cross-sector collaborations addressing health, education, workforce development, or other UWGT focus areas.</li><li dir="ltr">Strong public speaking, media, and advocacy skills, with the ability to serve as a visible, trusted ambassador for the organization in the community and beyond.</li><li dir="ltr">Demonstrated experience that aligns with United Way of the Greater Triangle’s core values and ability to embed values to strengthen community trust,&nbsp;organizational strategy, culture, and programming.</li><li dir="ltr">Expertise in stabilizing and growing the business by building revenue and increasing philanthropic support.&nbsp;</li><li dir="ltr">Must demonstrate a high level of intelligence and intellectual curiosity and a desire to explore new ideas and innovative approaches to solving problems.&nbsp;</li><li dir="ltr">Must have excellent verbal and written communication skills; a high energy level and sense of humor.</li></ul>WORK ENVIRONMENT:&nbsp;This position operates primarily during standard business hours; however, flexibility is essential.&nbsp; The role requires in-person availability for occasional evening and weekend events, meetings, and activities that support the organization’s mission and community engagement efforts. The office is located at 800 Park Offices Drive #204, Durham, NC 27709.Compensation &amp; Benefits United Way of the Greater Triangle offers a competitive annual salary range of $170,000 to $200,000. Salary is determined by several factors, including the applicant’s knowledge, skills, experience, position, equity, and market. In addition, the comprehensive benefits package includes health insurance, a retirement plan, paid time off, cell phone reimbursement, and professional development opportunities. There is also an opportunity for a performance-based bonus contingent on organizational and individual performance at the Board’s discretion.Application ProcessInterested candidates must submit a complete application package via our online portal. Required materials include a cover letter indicating salary preference and a current resume.&nbsp;&nbsp; &nbsp;We will contact only those candidates selected for further consideration. Thank you for your interest in our organization. Please continue to check our job board for additional opportunities.&nbsp; This position will remain open until filled.&nbsp; &nbsp;Projected Timeline for Recruitment (Flexible and Subject to Change)Application period:&nbsp;September-OctoberPrescreening Interviews:&nbsp;September-OctoberPanel Interviews:&nbsp; November-DecemberStart Date:&nbsp;January 2026United Way of the Greater Triangle is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.We value diversity and are committed to creating an inclusive environment for all employees and community members.

United Way of the Greater Triangle

CEO - United Way of the Greater Triangle

United Way of Broward County fights for the Health, Education and Financial Prosperity of EVERY person in our community.General Description: In collaboration with the Major Gifts team, the Major Gifts Officer (MGO) will be responsible for helping United Way of Broward County (UWBC) reach its fundraising goals by identifying, cultivating, soliciting, and stewarding major gifts. MGO will work closely with the Director, Major Gifts (DMG) to cultivate donors and prospects within the Major Gifts revenue streams: transformational giving, major gifts of $10k plus, planned giving, foundations, and capital campaign.&nbsp; In addition, the MGO will develop strong Donor Relations through individual and collective outreach, communication, and events to ensure retention and promote increased giving.&nbsp; Responsibilities will also include supporting the coordination and leadership of the Major Gift and Legacy committees.&nbsp; A portfolio of major gift donors and prospects must be individually maintained.Primary Job Responsibilities &amp; Duties:&nbsp;<ul><li>Implement overall Major Gifts strategy developed by DMG.</li><li>Identify, engage and re-engage donors, particularly those emerging as the next generation of potential philanthropic leaders.</li><li>Conduct individually tailored, one-on-one cultivation and solicitation meetings and work with appropriate volunteers to strategize and manage their cultivation and solicitation of targeted donors.</li><li>Identify and solicit new major gifts.&nbsp;</li><li>Connect United Way Staff and Board of Directors to new and/or prospective Tocqueville Society members.</li><li>Cultivate, steward and build trusted relationships with a portfolio of major donors and prospective major donors and legacy giving prospects to generate new and increased giving.</li><li>Effectively develop, organize, manage, support and motivate a volunteer team to aid in the identification, cultivation and solicitation of high capacity donors and prospective donors.</li><li>Partner with Major Gift and Development colleagues, for identification of prospects</li><li>Develop meaningful ways to engage major gift donors and prospects throughout the year including personal visits, executing unique events and volunteer opportunities to connect our members to the work United Way is doing in Broward County.</li><li>Create and implement a stewardship and recognition plan, including thanking donors, events and leadership registry.</li></ul>Other Job Duties:&nbsp;<ul><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.</li><li>Understand the United Way of Broward concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintains good working relationships with staff, board members, major donors, volunteers, agency representatives, and guests of the DMG.</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWBC policies.</li><li>Performs other duties and assumes other responsibilities as assigned by the DMG.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree required (advanced degree or advanced certification such as CFRE preferred)</li><li>3-5 years of experience in development, advancement, or fundraising, with demonstrated success in nonprofit.&nbsp;</li><li>Ability to set goals strategically and oversee execution.</li><li>High level of discretion and ethical approach to fundraising.</li><li>Proven ability to interact and influence philanthropic leaders.</li><li>Experience motivating and managing high-profile volunteer leadership and senior executives.</li><li>Ability to work cross-functionally with various internal and external constituents.</li><li>Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.</li><li>Excellent written and verbal communication and presentation skills.</li><li>Proficiency in database management, Microsoft Office Suite, and other computer skills, as required.</li></ul>Supervise:&nbsp;Temporary staff;VolunteersCore Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer, and occasionally driving the United Way vehicle.&nbsp; Demands also involve protracted concentration.&nbsp; &nbsp;

United Way of Broward

United Way of Broward County

Major Gifts Officer

General Description: &nbsp;The Community Partnership School Manager assists in the implementation of the Community Partnership School™ program in Hallandale Beach, FL. This role is responsible for leading a team, developing programs, and managing grant requirements in a school environment at Gulfstream Academy of Hallandale Beach K-8.Primary Job Responsibilities:&nbsp;<ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, and performance. Additional management responsibilities include recruiting, hiring, training, and development.&nbsp;</li><li>Serve as the programmatic contact for school administrators and campus-based programs.&nbsp;</li><li>Assist in identifying, developing, and implementing engaging programming that supports the collective vision of community schools.&nbsp;</li><li>Manage data collection across the Community Partnership Schools (CPS) network of services at&nbsp;Gulfstream Academy of Hallandale Beach K-8 School.</li></ol>Other Job Duties: &nbsp;<ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction.&nbsp;</li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling.&nbsp;</li><li>Establish annual team goals and objectives; track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Lead the Community Partnership School Operations Team.&nbsp;</li><li>Sit on school committees and contribute to a collaborative planning structure.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>Maintain program level budgets with regular financial recordkeeping.&nbsp;</li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: Supervises CPS Coordinator Staff at Gulfstream Academy of Hallandale Beach K-8.Education, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR&nbsp; Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach.&nbsp;</li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Manager, Community Partnership School Gulfstream

General Description: &nbsp;The Community Partnership School Manager assists in the implementation of the Community Partnership School™ program in Hallandale Beach, FL. This role is responsible for leading a team, developing programs, and managing grant requirements in a school environment at Hallandale Magnet High School.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, and performance. Additional management responsibilities include recruiting, hiring, training, and development.&nbsp;</li><li>Serve as the programmatic contact for school administrators and campus-based programs.&nbsp;</li><li>Assist in identifying, developing, and implementing engaging programming that supports the collective vision of community schools.&nbsp;</li><li>Manage data collection across the Community Partnership Schools (CPS) network of services at&nbsp;Hallandale Magnet High School.</li></ol>Other Job Duties: &nbsp;<ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction.&nbsp;</li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling.&nbsp;</li><li>Establish annual team goals and objectives, track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Lead the Community Partnership School Operations Team.&nbsp;</li><li>Sit on school committees and contribute to a collaborative planning structure.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>Maintain program level budgets with regular financial recordkeeping.&nbsp;</li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: Supervises CPS Coordinator Staff at Hallandale Magnet High School.Education, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR&nbsp; Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach.&nbsp;</li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Manager, Community Partnership School  Hallandale 

The Grants Compliance Manager&nbsp;is responsible for shaping organizational strategy by continuous identification and sourcing of campaign and non-campaign grant opportunities, preparation and submission of grant applications, and coordination of all grant-writing activities with internal and external stakeholders. In this role the Grants Compliance Manageris responsible for researching, preparing, and submitting grant proposals/reports that support agency goals and meet funder guidelines and criteria.&nbsp; In the capacity of a grant compliance management, this role is responsible for oversight of all components of the pre- and post-award grants cycle including the fulfillment of administrative requirements for funded grants from government and private funders.We offer a comprehensive benefits package including a hybrid work schedule (three days in the office),&nbsp; 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, and vision insurance for you and your family beginning the first of the month after employment, life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.Administration, Coordination and Tracking<ul><li>Collaborate with fiscal, development, planning and allocations, program staff, community organizations, and management to ensure successful execution of awarded grants</li><li>Coordinate and lead a cross-functional internal committee responsible for final review of new funding opportunities and innovation of potential projects before grants and proposals for contracted services are submitted</li><li>Work with appropriate staff teams to identify resource needs for grant related projects (staffing, equipment, space, etc.), and develop budgets accordingly</li><li>Manage end-to-end grant application and reporting processes, track follow-up activities, and confirm grant approval and funding requirements utilizing tools and technology to source, track and manage the grants life-cycle</li><li>Produce monthly grants status reports for distribution to leadership team</li><li>Provide links between program, finance, information technology, and other administrative functions so that all grant management activities are smoothly implemented</li></ul>Grant Research and Sourcing&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp; Determine the needs for funding, write and develop grant programs and proposals for opportunities relevant to the organization’s fundraising goals and impact objectives<ul><li>Conduct research and prospecting activities to identify multiple sources for public, foundation, corporate, federal, state and local grant funding</li><li>Develop a consultative relationship with internal program staff and glean knowledge from throughout the organization for the purposes of content creation, proposal development, and for competitively positioning proposals for funding</li><li>Cultivate relationships with potential private and public funding sources</li><li>Stay abreast of current issues in grants management and policy changes affecting programming</li><li>Create compelling written and oral communications to support United Way program/project operating funds</li><li>Conduct ongoing grants administration and research, including analyses of grant reports and trends</li></ul>Grant Writing and Development<ul><li>Grant proposal preparation and budget development, working closely with program and project teams</li><li>Write, assemble, edit, and submit accurate grant proposals in a timely manner to a variety of funding organizations and foundations in exact accordance with the prescribed guidelines and criteria</li></ul>Grant Compliance Administrator:<ul><li>Regulate all grant administration policies, systems, and documentation to ensure compliance, incorporate best practices, and ensure excellent controls</li><li>Liaison among finance, development, and program departments and staff ensuring an accurate and transparent process for the entire grant life cycle grant agreements and MOUs</li><li>Track pre-and post award management, invoice payment process for United Way’s public and private grants portfolio, creating reports and monitoring</li><li>Provide regular training to program and finance staff as it relates to grant administration and organizational policies<ul><li>Develop and maintain a Grants Standard of Operations Manual concerning policies and procedures and updates</li></ul></li></ul>Grant Monitoring &amp; Evaluation:<ul><li>Provide hands on training to grantees as it relates to grant administration and compliance policies.&nbsp;</li><li>Manage the due diligence process for each sub-grantee’s ability to comply with governmental regulations with a thorough review of all their financial and operational policies.&nbsp;</li><li>Design and execute sub-grantee monitoring processes, collecting and analyzing data, documenting results, and identifying and discussing implications.&nbsp;</li><li>Proactively interpret and assess sub-grantee gaps, provide technical assistance as necessary and surface and address issues. Perform other duties and/or responsibilities as required to satisfy the needs of the organization.</li><li>Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned.</li></ul>Key Accountabilities:&nbsp;<ul><li>Generate new revenue through grant writing engaging public private, federal, state, and local funders with our services</li><li>Draft proposals/LOIs, grant application narratives, and budgets collaborating finalization leadership, program staff, and finance</li><li>Maintaining master calendar of grants and prospects and all associated files and correspondence</li><li>Maintaining library of grant support documents including resumes, bios, IRS forms, Board/staff diversity lists, etc.</li><li>Facilitating grant contracts/agreements</li><li>Tracking progress toward organizational and programmatic outcomes and goals;&nbsp;</li><li>Assembling all necessary supporting materials and documents including budget reports, outcome measurements, success stories, etc.; submit reports to funders with staff support.</li></ul>Knowledge, Skills and Abilities: KSA&nbsp;<ul><li>Minimum of five years’ demonstrated experience in nonprofit grant writing, successful, documented track record of procurement of grants&nbsp;and management. Bachelors’ degree in English or Journalism or Communications or Marketing &nbsp;</li><li>Experience with grants administration and/or compliance (governmental/federal grant experience is a plus)&nbsp;</li><li>Experience working with grants management databases.</li><li>Knowledge and application of best practices in grantmaking.</li><li>Knowledge of current state and federal regulations pertaining to IRS, OMB (Office of Management and Budget) circulars, and advocacy grantmaking.</li><li>Proficiency with Microsoft Office required (Word, Excel, Outlook and PowerPoint)</li><li>Possession of financial acumen is preferred</li></ul>We offer a comprehensive benefits package including a hybrid work schedule,&nbsp; 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, and vision insurance for you and your family beginning the first of the month after employment, life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.Must live in the St Louis metro area.To apply send your resume to: <a href="mailto:Careers@unitedwaystl.org" target="_blank">Careers@unitedwaystl.org</a>Employment is contingent upon passing a background check.United Way of Greater St. Louis is an Equal Opportunity Employer.

United Way of Greater St. Louis

Greater St. Louis

Grants Compliance Manager

Department: &nbsp; Community and Collective ImpactReports to: &nbsp;Senior Director Community ProgramsFLSA Status:&nbsp; ExemptCore Hours:&nbsp; Monday-Friday, 8:00 AM to 5:00 PM (with flexibility for evenings/weekends during tax season)Salary: &nbsp;Starting at $40,000, commensurate with experiencePosition SummaryThe VITA Program Coordinator provides professional leadership and coordination for the Volunteer Income Tax Assistance (VITA) program across Spartanburg, Cherokee, and Union counties. This position ensures successful planning, execution, and evaluation of all VITA operations, including volunteer recruitment, training, and site management. In addition, this role provides administrative support to United Way of the Piedmont’s Community &amp; Collective Impact leadership team, manages reporting across the tri-county footprint, and supports broader program and partnership efforts that promote financial stability and economic mobility. This role supports the mission of United Way by promoting financial stability and increasing access to free tax preparation services for low- to moderate-income individuals and families.Key ResponsibilitiesProgram &amp; Site Management<ul><li>Oversee VITA site coordination and implementation, including opening and closing procedures, supply management, and compliance with IRS and UWP policies. (typically, January to June)</li><li>Develop and maintain the annual calendar, volunteer schedules, site operations, and outreach events.</li><li>Serve as the primary point of contact for real-time support and issue resolution during operational hours.</li><li>Ensure full documentation and close-out procedures are completed for each tax season.</li></ul>Volunteer Recruitment, Training &amp; Support<ul><li>Lead volunteer recruitment, training, and retention, with an emphasis on recruiting a diverse, qualified pool.</li><li>Complete and maintain IRS Advanced-Site Coordinator certification annually.</li><li>Provide ongoing support and coaching to volunteers to ensure high-quality service delivery.</li></ul>Marketing &amp; Outreach<ul><li>Lead program promotion and marketing efforts, including participation in events and/or community presentations throughout the Tri-county footprint.</li><li>Collaborate regularly with community partners, schools, and nonprofits to expand VITA program awareness and participation.</li></ul>Compliance &amp; Evaluation<ul><li>Maintain knowledge of general tax law to support volunteers and site coordinators.</li><li>Ensure compliance with all IRS, grant, and United Way standards.</li><li>Track program outcomes and generate reports for grants, leadership, and community stakeholders.</li><li>Perform other duties as assigned by the Senior Director of Community Programs.</li></ul>Administrative &amp; Support<ul><li>Outside of peak tax season, high-level administrative support to the Executive and Senior Leadership Team within Community &amp; Collective Impact, including meeting coordination, report preparation, and cross-departmental communication.</li><li>Manage and prepare reports across the tri-county service area, including program tracking, meeting scheduling, and correspondence with staff and community partners.</li></ul>Qualifications<ul><li>Bachelor’s degree in social services, nonprofit management, accounting, business, or related field preferred; equivalent work experience accepted.</li><li>Minimum 2–3 years of program coordination or management experience, preferably in a nonprofit or human services environment.</li><li>Demonstrated ability to work with volunteers, community partners, and executive leadership.</li><li>Strong organizational and project management skills; detail-oriented and outcomes-focused.</li><li>Proficient in Microsoft Office Suite; experience with CRM systems, data tracking, or grant reporting preferred.</li><li>Excellent written and verbal communication skills; bilingual (English/Spanish) strongly preferred.</li><li>You must hold a valid driver’s license and have reliable transportation.</li><li>&nbsp;Must be available to work extended hours during tax season (January–April), including evenings and weekends.</li><li>&nbsp;Some local travel is required.</li></ul>PHYSICAL DEMANDS and WORK ENVIRONMENT&nbsp;&nbsp; &nbsp;&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.&nbsp;&nbsp; &nbsp;While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.&nbsp;The employee is frequently required to reach, stoop, or kneel.&nbsp; &nbsp;Specific vision abilities required by this job include close vision, distance, and color vision due to computer work. May be required to lift, push, or pull up to 25 pounds occasionally.&nbsp; &nbsp; &nbsp;The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; There is moderate noise associated with a business office including telephones, computer keyboards, printers, office traffic and visitors.&nbsp; The work environment requires the individual to have the ability to work in a confined space and sit at a computer terminal or in conference rooms.&nbsp; &nbsp; &nbsp; &nbsp;The United Way of the Piedmont has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and the United Way of the Piedmont reserves the right to change this job description and/or assign tasks for the employee to perform, as the United Way of the Piedmont may deem appropriate.&nbsp; &nbsp;&nbsp;Equal Opportunity Employer:United Way is an Equal Opportunity Employer and values diversity in the workplace. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other legally protected status.For questions, and/or to apply please contact <a href="mailto:hr@uwpiedmont.org" target="_blank">hr@uwpiedmont.org</a>

United Way of the Piedmont

Vita Program Coordinator-Spartanburg

&nbsp;Job Title: &nbsp;Family Support&nbsp;AdvocateReporting To:&nbsp;Senior Manager, Community Programs&nbsp;Department: &nbsp;211OC&nbsp;&nbsp;Position: &nbsp;Full-time/Non-ExemptPurpose of PositionUnder the supervision of the Senior Manager, Community Programs, the Family Support Advocate (FSA) is part of the collaborative within the Families and Communities Together (FaCT) grant. The FSA is responsible for providing comprehensive case management and family advocacy services to clients who may or may not have experienced domestic violence. The FSA is responsible for screening clients, ensuring participants access services, follow up with participants, as needed, complete pre- and post-assessment utilizing the Family Development Matrix (FDM) within the FaCT platform, perform home visits when necessary, participate in outreach events, work closely with internal and community partners in other Social Services Agencies, and prepare and submit data and reports as required by grants.&nbsp;Key Duties and Responsibilities&nbsp;<ul><li>Provide family advocacy by linking families to internal and external community agencies for appropriate&nbsp;resources.</li><li>Provide family case management to ensure family’s linkage and referral to&nbsp;services.</li><li>Assist individuals with the completion of registration&nbsp;paperwork.</li><li>Ensure all documentation and assessments are completed and entered into corresponding databases (i.e., VistaShare) within designated time&nbsp;limits.</li><li>Perform home visits, when necessary, with social workers and as allowed by direct&nbsp;supervisor.</li><li>Present cases in weekly Case Management Team (CMT)&nbsp;meetings.</li><li>Collaborate with internal programs, agency partners, social workers, and with community-based agencies for service&nbsp;delivery.</li><li>Periodic check-ins with Site Supervisor for OCUW/211OC updates, etc. as needed.&nbsp;</li><li>Flexible schedule required to participate in community outreach&nbsp;events.</li><li>Provide support for on-site staff as needed.</li><li>Attend program and agency staff meetings.&nbsp;</li><li>Submit a quarterly success or impact story to FaCT.</li><li>Abide by professional confidentiality guidelines by only sharing client information within the organization when it meets the client's&nbsp;need.</li><li>Other duties may be&nbsp;assigned.</li></ul>Job Requirements /Technical Knowledge<ul><li>Bachelor’s&nbsp;Degree&nbsp;required in&nbsp;behavioral&nbsp;science, related&nbsp;field,&nbsp;or&nbsp;commensurate&nbsp;work experience&nbsp;required.</li><li>Bilingual in English and Spanish required.</li><li>Two years of experience in case management with at risk children and&nbsp;families.</li><li>One year of knowledge in the child welfare system&nbsp;preferred.</li><li>Excellent&nbsp;knowledge of&nbsp;community&nbsp;resources&nbsp;and&nbsp;familiarity&nbsp;to&nbsp;utilize&nbsp;resource linkages in Orange&nbsp;County.</li><li>Self-motivated, flexible, a good listener, proactive, and team player</li><li>Valid class C&nbsp;license.</li><li>Knowledge and understanding of issues and challenges of family violence in&nbsp;the community.</li><li>Excellent customer service&nbsp;skills.</li><li>Proficiency in Microsoft Office, including Outlook, Word, and Excel and&nbsp;working knowledge of computer database program entry and report&nbsp;generation.</li><li>Complete the 40-hour Domestic Violence Advocate certification training&nbsp;post-hire.</li></ul>Work Schedule<ul><li>Tuesday, Wednesday, and Friday: 9:00 AM – 5:30 PM</li><li>Monday and Thursday: 10:30 AM – 7:00 PM</li><li>Nights and weekends, as needed</li></ul>Core CompetenciesCustomer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.Oral Communication&nbsp;- Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Teamwork&nbsp;- Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.Professionalism&nbsp;- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.Company StandardsAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Willing to embrace change and new technologies. Commitment to the values and mission of Orange County United Way.Compensation$23.00 - $25.00 per hour. Competitive benefits.&nbsp;Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

Orange County United Way

Family Support Advocate

United Way of Greater Kingsport seeks a versatile Homeless Services Manager to unify efforts of homeless-serving providers. This person will foster collaborative solutions to ultimately reduce homelessness in our community. The Homeless Services Manager role will serve as the lead staff position from United Way in support of the Kingsport Homeless Coalition including assuring efficient coordinated entry systems for homeless individuals as well as supporting and coordination of community organizations, including the City of Kingsport, who are serving the needs of the homeless. If YOU are ready to make a difference in your community, send resume and cover letter to&nbsp;<a href="mailto:resumes@uwaykpt.org?subject=Application" target="_blank">resumes@uwaykpt.org</a> by September 26, 2025 or by mail to 301 Louis Street, Suite 201, Kingsport, TN 37660.POSITION SUMMARY<ul><li>The Kingsport Homeless Services Manager works in coordination with the United Way of Greater Kingsport and the City of Kingsport to address a broad array of client needs. This can include client referrals to homeless-serving organizations and basic needs providers.&nbsp;</li><li>The Manager serves as the contact for partner agency case managers and for clients to create connections. S/he acts primarily as a care coordinator rather than a provider of direct services.</li><li>The Manager reaches out to governmental, faith-based, nonprofit service providers and local business to advance Kingsport’s goal of a cohesive, collaborative and coordinated system of care. This system aims to create seamless, client-centered case management, further extending the resources available to Kingsport’s homeless population.&nbsp;</li><li>The Manager will have the ability to take initiative and shape program direction through strategic networking, collaboration, and internal and external relationships.</li><li>This position reports directly to the United Way of Greater Kingsport, Senior Director of Community Impact with regular communication reports to the Kingsport City Manager or his/her designee.&nbsp;</li></ul>TO APPLY:&nbsp; Submit resumes and cover letter (required) to <a href="mailto:resumes@uwaykpt.org" target="_blank">resumes@uwaykpt.org</a> by September 26, 2025, or by mail to United Way of Greater Kingsport, 301 Louis Street, Suite 201, Kingsport, TN 37660.ABOUT UNITED WAY OF GREATER KINGSPORTThe United Way of Greater Kingsport fights for the health, education, and financial stability of every person in our community. Our Mission is to improve lives by mobilizing the caring power of the community and our vision is a better life for all where everyone in our community has an opportunity for a quality education, financial stability, and good health. For more information, visit&nbsp;<a href="http://www.uwaykpt.org" target="_blank">www.uwaykpt.org</a>.&nbsp;KEY EDUCATION AND EXPERIENCE REQUIREMENTS<ul><li>Minimum of a bachelor’s degree with preference of focus in social services, non-profit management or related degree OR equivalent combination of education and experience</li><li>Demonstrated leadership in working with staff and volunteers.</li><li>Preferred 3-5 years’ experience in related field&nbsp; &nbsp;</li><li>Strong verbal and written communication skills&nbsp;</li><li>High level of time management skills, initiative, and attention to detail</li><li>Valid driver’s license &amp; proof of insurance</li></ul>

United Way of Greater Kingsport

Homeless Services Manager

<h2>Title</h2>211 Information &amp; Referral (I&amp;R) Specialist &amp; Project Coordinator<h2>Department&nbsp;</h2>211 &amp; Effingham County Service Center&nbsp;<h2>Reports To</h2>Senior Director, 211 &amp; Area Director, Effingham County<h2>Summary</h2>The 211 Information &amp; Referral Specialist and Project Coordinator responds to United Way’s 211 Information and Referral call center telephone lines in a prompt and courteous fashion, gathering key information from callers and providing appropriate referrals and resources, and assisting with case management. By matching callers’ needs to services, the 211 Information &amp; Referral Specialist serves a critical role in United Way’s community services.In addition to providing 211 services, this position supports the coordination and delivery of United Way’s direct services and programs in Effingham County.<h2>Employee Expectations&nbsp;</h2>UWCE is synonymous with charitable service and strives to positively impact the issues people care most about in our community. All UWCE employees are critical to our work and expected to present the best image of our organization as they represent United Way in our community. All employees are expected to accept their responsibilities, adhere to acceptable principles in personal conduct, and exhibit a high degree of personal integrity at all times.<h4>Position Requirements &amp; Qualifications</h4><ul><li>High school diploma or GED required.</li><li>Customer service experience required.</li><li>Case management experience and knowledge of 211 platforms or case management databases preferred.</li><li>Excellent verbal skills required.</li><li>Proficiency in Microsoft Office Suite.</li><li>Strong organizational, interpersonal, and communication skills.</li><li>Valid driver’s license and ability to travel regionally.</li></ul><h2>Essential Job Responsibilities</h2><h4>Telephone Skills &amp; Referring Resources</h4><ul><li>Use active listening and interviewing skills to assess caller needs.</li><li>Provide empathetic, professional support to diverse population of callers.</li><li>Collaborate with the 211 team while working independently.</li><li>Apply problem-solving skills to prioritize needs and offer appropriate referrals.</li><li>Connect callers with suitable community resources.</li></ul><h4>Referral Database</h4><ul><li>Maintain accurate and detailed call records using VisionLink.</li><li>Demonstrate proficiency with database software, computers, and call center systems.</li></ul><h4>211 Resources, Case Management</h4><ul><li>Provide services such as rental and utility assistance in accordance with program guidelines.</li><li>Conduct client meetings to assess needs, offer referrals, and provide support.</li><li>Identify and report service gaps, barriers, or issues to the Senior Director, 211, with recommendations.</li><li>Maintain up-to-date knowledge of community resources, availability, and intake procedures.</li></ul><h4>Professional Development</h4><ul><li>Pursue professional development through training materials, attending training sessions and conferences.</li></ul><h4>Project Coordination&nbsp;</h4><ul><li>Assist the Area Director with special projects, events, and service center operations (e.g., Read United).</li></ul><h2>Traits &amp; Distinguishing Characteristics</h2><ul><li>Ability to communicate in a professional manner with internal and external audiences, demonstrating compassion to those served.</li><li>Demonstrates poise under all circumstances, working well with all personality-types.</li><li>Maintains exceptionally high standards of integrity and confidentiality.</li><li>Ability to work well both independently and as a team member.</li><li>Takes ownership of work and demonstrates willingness to accept responsibility for decisions and actions.</li><li>Demonstrates commitment to quality in every task performed.</li><li>Ability to work with a diverse team of staff and volunteers.</li></ul><h4>United Way Core Competencies for All Staff &nbsp;</h4><ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations. &nbsp;</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. &nbsp;</li><li>Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. &nbsp;</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. &nbsp;</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. &nbsp;</li></ul><h2>Physical Demand</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Much of the work of this position is completed while sitting at a desk, using a computer and phone. Requires talking, hearing and visual acuity sufficient to perform these major functions.&nbsp;</li><li>Occasionally includes reaching above shoulder heights, below the waist or lifting up to 25 pounds for office equipment, supplies and materials.</li></ul><h2>Status</h2>Exempt (salaried)

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