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UNITED WAY OF STANISLAUS COUNTYJOB DESCRIPTIONJob Title: &nbsp;Director of Impact &nbsp;Reports to:&nbsp; Chief Executive OfficerStatus: &nbsp;Full-time permanent. Exempt.&nbsp;Location:&nbsp;Modesto, CAAbout the United Way of Stanislaus County:&nbsp;Envisioning the transformation of communities to empower human capital achievement, we serve as a catalyst for enhancing collective impact in health, education, and financial stability.&nbsp; Our core values include compassion, transparency, integrity, collaboration, innovation, and activation.&nbsp; Unapologetically committed to diversity, equity, and inclusion, we work urgently to drive impact in health, education, and financial stability.&nbsp;As a results-driven organization dedicated to excellence, we appreciate employees who can clearly articulate their progress toward deliverables and identify areas where they require support.&nbsp;We aspire to be an organization that accelerates professional development while pioneering innovative solutions to longstanding community challenges.&nbsp; We seek collaborators who embrace a growth mindset, lead with curiosity and transparency, and demonstrate a strong work ethic.&nbsp;Diversity, Equity, and Inclusion are fundamental to achieving our impact:United Way of Stanislaus County envisions a region where equity, opportunity, and prosperity abound. We acknowledge the specific role discrimination and systemic barriers based on race, ethnicity, and other varied identities and differences have played in limiting opportunities for too many. A commitment to Diversity, Equity, and Inclusion is at the core of who we are, the decisions we make, and the actions we take in our work to strengthen the communities we serve and advance our strategic focus to close the racial and ethnic wealth gap.&nbsp;Position Summary: &nbsp;The Director of Impact will oversee the organization's programs, service delivery and overall impact work and foster a culture of collaboration, strategic partnerships, and excellence. The Director of Impact is an integral role as impact is the core to the mission and vision. Specifically, this includes capacity building for and with community-based organizations, free tax preparation, health equity and economic mobility work to advance wealth in disinvested communities, overseeing the 211 and mobilizing community resources and piloting or overseeing all strategic initiatives related to impact that arise, working closely with the CEO and designated senior leadership.&nbsp;Key Responsibilities/Essential Functions:&nbsp;<ul><li>Impact:<ul><li>Provide strategic direction and oversight of all programs, services, and partnerships to advance the mission and vision.&nbsp;</li><li>Work closely with the CEO and senior leadership to execute the organization's strategic vision.</li><li>Provides insight into impact, partnerships, and strategic initiatives.&nbsp;</li><li>Represent the United Way in community meetings specific to service alignment.&nbsp;</li><li>Oversees program development, including the design, implementation, and evaluation of community impact programs.&nbsp;</li><li>Working with CEO and grant writing team to provide program specific insights for fund development. In addition to grants, this includes providing impactful information for events, storytelling, marketing, and general fund development work.&nbsp;</li></ul></li><li>Innovation:<ul><li>Continuously identifying new ways to fulfill the mission and vision, including ongoing improvement.&nbsp;</li><li>Bridging and connecting United Way programs and services to local initiatives.&nbsp;</li><li>Developing systemic change internally and externally to move the needle on core issues like the racial wealth gap or social determinants of health or education.&nbsp;</li><li>Staying up to date on policy, best practices, and new models to be a key thought leader in the community.&nbsp;</li></ul></li><li>Program Management/Operational Oversight:<ul><li>Monitor program outcomes and impact, making data-driven recommendations for improvement. This includes monitoring progress toward goals and supporting project management across various workstreams.&nbsp;</li><li>Responsible for all grant reports and regular impact reports for the CEO and ensures proper data collection and evaluation of programs and services is occurring and reviewed regularly.&nbsp;</li><li>Collaborate with program leaders to ensure alignment with the organization’s mission and goals, both internally and externally.&nbsp;</li><li>Oversee program specific budgets which includes both restricted grant revenue and unrestricted funding allocated to the department, working closely with finance team.&nbsp;</li></ul></li><li>Department budget:<ul><li>Partner with the CEO and designated finance lead(s) to develop and manage the organization's budget. This includes informing grant budgets for new funding opportunities.&nbsp;</li><li>Identify opportunities to diversify funding as relevant to community impact (i.e. new grant streams, fee for service opportunities).&nbsp;</li><li>Provide needed data and impact stories for grant proposals, events, or other forms of fund development.</li></ul></li><li>Team Leadership:<ul><li>Foster a culture of teamwork,&nbsp;accountability, and innovation among staff by encouraging creative thinking, experimentation, and the adoption of emerging paradigms. This teamwork is across both direct reports and across the leadership team.&nbsp;</li><li>Lead, mentor, and develop a high-performing team within the Impact Department while ensuring cross team collaboration.</li><li>Lead change management efforts to ensure the smooth adoption of transformation initiatives, including communication, stakeholder engagement, and training programs.&nbsp; Inspire employees and serve as a role model for the behavior needed to affect organizational change.&nbsp;</li><li>Promote diversity, equity, and inclusion within the organization.&nbsp;</li></ul></li><li>Community Engagement:<ul><li>Build and maintain strong relationships with key stakeholders, including donors, partners, and community leaders.</li><li>Represent United Way in public forums and advocate for issues aligned with the organization's mission.</li></ul></li><li>Strategic Planning:<ul><li>Engage in strategic planning and departmental workplans to measure progress toward goals, working closely with the CEO and senior leadership. This includes engaging direct reports and providing training and monitoring support.&nbsp;</li></ul></li><li>Other duties as assigned.&nbsp;</li></ul>Qualifications:<ol><li>Bachelor's degree in a relevant field (master’s degree preferred) or equivalent combination of experience and education.</li><li>Proficient in Microsoft Office.</li><li>Proven experience in community impact work.</li><li>Project and program management experience.</li><li>Commitment to the mission and values of United Way.</li><li>Current California Class C driver’s license and verifiable automobile insurance.</li></ol>Required Skills and Abilities:<ol><li>A passion for working with nonprofit organizations and the community, demonstrated through their work, extracurricular activities, or volunteering.</li><li>Proven experience creating and implementing complex, high impact programs and services that include multiple partners and stakeholders.&nbsp;</li><li>Strong financial acumen and experience managing budgets.</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Visionary thinker with the ability to inspire and lead a team.</li><li>Strong team orientation, positive attitude, integrity, self-motivation, and discipline.</li><li>Attention to detail, reliability, and organizational skills.</li><li>Strong analytical skills with the ability to pull information from multiple sources and draw sound conclusions.&nbsp;</li><li>Evaluation and measurement of program impact and service delivery (i.e. Results Based Accountability).&nbsp;</li><li>Proven leadership experience in nonprofit management or a related field.</li><li>Demonstrated ability to adapt to evolving environments and navigate ambiguity.</li><li>Demonstrated commitment to diversity, equity, and inclusion.</li><li>Ability to assess the organization's needs and take initiative to meet those needs.&nbsp;</li><li>Ability to work independently, self-manage priorities and goals for projects, and consistently meet deadlines.&nbsp;</li><li>Lead others both internally and externally.&nbsp;</li></ol>Environmental Conditions:<ul><li>Indoors&nbsp;in a typical office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes.</li><li>Travel to offsite locations with exposure to noise, heat, and cold approximately.</li><li>Frequent computer use at designated workstation.&nbsp;</li><li>Frequently working at a fast pace with unscheduled interruptions.&nbsp;</li><li>Responsibilities may require an adjusted work schedule and evening/weekend hours to meet deadlines.&nbsp;</li><li>May occasionally move (walk or drive) from one work location to another.</li></ul>Physical Demands:<ul><li>Attendance and punctuality.</li><li>Mobility within the office.</li><li>Ability to walk, sit, stand, and climb stairs.</li><li>Ability to work in hot and cold environments.</li><li>Ability to lift 50 pounds.</li><li>Ability to drive a vehicle.&nbsp;</li></ul>Benefits and Compensation:&nbsp;<ul><li>The salary range is $80,000-90,000.&nbsp;</li><li>Health benefits the first month following (60) days of continuous employment.&nbsp;</li><li>401K option is available after ninety (90) days of continuous employment.&nbsp;</li></ul>Changes: This job description will be updated if duties and responsibilities change significantly.&nbsp; &nbsp;Job functions are subject to modification based on business necessity. Job functions are subject to modification based on business necessity. This job description lists typical examples of work and is not an exhaustive list of every daily duty required to meet core job requirements. An employee may be required to perform other duties not listed.ADA/FEHA:&nbsp;The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California’s Fair Employment and Housing Act.&nbsp;EEO:&nbsp;The Company is an equal employment opportunity employer.

United Way of Stanislaus County

Director of Impact

Job Title: &nbsp;Capacity Building Manager&nbsp;Reports to:&nbsp; Director of Community Impact&nbsp;Status: &nbsp;Full-time, permanent. Exempt. &nbsp;Location:&nbsp;Modesto, CAAbout the United Way of Stanislaus County:&nbsp;Envisioning the transformation of communities to empower human capital achievement, we serve as a catalyst for enhancing collective impact in health, education, and financial stability.&nbsp; Our core values include compassion, transparency, integrity, collaboration, innovation, and activation.&nbsp; Unapologetically committed to diversity, equity, and inclusion, we work urgently to drive impact in health, education, and financial stability.&nbsp;As a results-driven organization dedicated to excellence, we appreciate employees who can clearly articulate their progress toward deliverables and identify areas where they require support.&nbsp;We aspire to be an organization that accelerates professional development while pioneering innovative solutions to longstanding community challenges.&nbsp; We seek collaborators who embrace a growth mindset, lead with curiosity and transparency, and demonstrate a strong work ethic.&nbsp;Diversity, Equity, and Inclusion are fundamental to achieving our impact:United Way of Stanislaus County envisions a region where equity, opportunity, and prosperity abound. We acknowledge the specific role discrimination and systemic barriers based on race, ethnicity, and other varied identities and differences have played in limiting opportunities for too many. A commitment to Diversity, Equity, and Inclusion is at the core of who we are, the decisions we make, and the actions we take in our work to strengthen the communities we serve and advance our strategic focus to close the racial and ethnic wealth gap.&nbsp;Position Summary: &nbsp;The Capacity Building Manager is responsible for designing, implementing and overseeing capacity building work which includes both group trainings, workshops and individualized (one on one) coaching, training and convening community partners and agencies to improve their effectiveness. This position involves assessing community needs, collaborating with diverse stakeholders, professional development, and evaluation to strengthen local community organizations in Stanislaus County. This position is critical to the United Way mission as it advances the sustainability and effectiveness of our community partners, in turn, improves services for those most vulnerable and disinvested within our community. This role requires someone who is both a connector, networker, researcher, and facilitator who is committed to continuous learning and quality improvement.&nbsp;Essential Functions and Responsibilities:&nbsp;<ul><li>Stakeholder engagement and training:&nbsp;<ul><li>Facilitate all capacity building workshops (cohort based), training, and one on one coaching for community partners.&nbsp;</li><li>Responsible for recruiting and screening trainers, subject matter experts and handling all enrollment and registration for workshops.&nbsp;</li><li>Create and implement existing research-based capacity building tools to our partners.&nbsp;</li><li>Cultivate relationships with new community partners that have a mission or intersection that overlaps with United Way’s mission and vision.&nbsp;</li><li>Promote workshops and training through various channels (i.e. newsletters, presentations).&nbsp;</li><li>Create various forms of learning-in person, digital, self-studies.&nbsp;</li><li>In addition to regularly convening and training, ensure transparency by sharing shared measurement and progress toward shared goals.&nbsp;</li><li>Exceptional networking and convening experience that engages a diverse group of cross sector partners including, but not limited to: small business development center, funders, government employees and community organizations.&nbsp;</li><li>Working with other department leads to conduct presentations and support cross-department convenings and partner trainings.&nbsp;</li><li>May include but not limited to internal program trainings, volunteer convenings and trainings (both United Way and partner volunteers) or working with other staff (i.e. DEI Manager) on DEI related capacity building.&nbsp;</li><li>Special projects on a case-by-case basis relevant to position and skillset.&nbsp;</li></ul></li><li>Monitoring, Evaluation and Learning:&nbsp;<ul><li>Regularly research best practices, evidence-based practices and nonprofit innovations that align with the community needs and community partner focus areas for community solutions.&nbsp;</li><li>Ability to understand the root causes of the community needs identified and create big picture strategies and initiatives to tackle complex social issues aligned with United Way’s mission.&nbsp;</li><li>Provide presentations (both internally and externally) that share insight and knowledge gained.&nbsp;</li><li>Create mixed-methods (i.e. surveys, qualitative interviews) measurement tools for sustainability and capacity building of community partners.&nbsp;</li><li>Create and implement organization assessments to monitor capacity building and program outcomes.&nbsp;</li><li>Conduct regular asset mapping to determine gaps or overlaps in services and increase efficiency.&nbsp;</li><li>Prepare regular reports, outcomes, and maintain up-to-date documentation of program-related information.</li><li>Provide technical assistance to community partners.&nbsp;</li></ul></li><li>Reporting and Compliance&nbsp;<ul><li>Project management.&nbsp;</li><li>Grant reporting and monitoring as well as supporting grant applications.&nbsp;</li><li>Managing program budget, working alongside the COO and Director of Impact.&nbsp;</li></ul></li><li>Other duties as assigned.</li></ul>Qualifications:<ol><li>Bachelor's degree in a relevant field (master’s degree preferred)</li><li>Proficient in Microsoft Office Suite.</li><li>Strong project management skills and familiarity with project management tools. &nbsp;</li><li>Commitment to the mission and values of United Way.</li><li>Current California Class C driver’s license and verifiable automobile insurance.</li></ol>Required Skills, and Abilities:<ol><li>A passion for working with nonprofit organizations and the community, demonstrated through their work, extracurricular activities, or volunteering.</li><li>Strong facilitation/teaching skills (both in person and virtual in both large and small groups).</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Visionary thinker with the ability to inspire and lead a team.</li><li>Strong team orientation, positive attitude, integrity, self-motivation, and discipline.</li><li>Attention to detail, reliability, and organizational skills.</li><li>Ability to create content for both participant learning and for marketing and promotion of the work.&nbsp;</li><li>Extremely detail oriented. &nbsp;</li><li>Proven leadership experience in nonprofit management or a related field.</li><li>Demonstrated ability to adapt to evolving environments and navigate ambiguity.</li><li>Demonstrated commitment to diversity, equity, and inclusion.</li><li>Ability to assess the organization's needs and take initiative to meet those needs.&nbsp;</li><li>Ability to work independently, self-manage priorities and goals for projects, and consistently meet deadlines.</li><li>Ability to connect and create strong and lasting relationships with partners and cultivate trust as a subject matter expert and collaborator.&nbsp;</li></ol>Environmental Conditions:<ul><li>Indoors&nbsp;in a typical office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes.</li><li>Travel to offsite locations with exposure to noise, heat, and cold approximately.</li><li>Frequent computer use at designated workstation.&nbsp;</li><li>Frequently working at a fast pace with unscheduled interruptions.&nbsp;</li><li>Responsibilities may require an adjusted work schedule and evening/weekend hours to meet deadlines.&nbsp;</li><li>May occasionally move (walk or drive) from one work location to another.</li></ul>Physical Demands:<ul><li>Attendance and punctuality.</li><li>Mobility within the office.</li><li>Ability to walk, sit, stand, and climb stairs.</li><li>Ability to work in hot and cold environments.</li><li>Ability to lift 50 pounds.</li><li>Ability to drive a vehicle.&nbsp;</li></ul>Benefits and Compensation:&nbsp;<ul><li>Salary range is $70,00-$80,000.&nbsp;</li><li>Health benefits the first of the month following sixty (60) days of continuous employment.&nbsp;</li><li>401K option is available after ninety (90) days of continuous employment.&nbsp;</li></ul>Changes: This job description will be updated if duties and responsibilities change significantly.&nbsp; &nbsp;Job functions are subject to modification based on business necessity. Job functions are subject to modification based on business necessity. This job description lists typical examples of work and is not an exhaustive list of every daily duty required to meet core job requirements. An employee may be required to perform other duties not listed.ADA/FEHA:&nbsp;The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California’s Fair Employment and Housing Act.&nbsp;EEO:&nbsp;The Company is an equal employment opportunity employer.

Capacity Building Manager

Reports to: Board of DirectorsCompensation: The position will be compensated commensurate based upon experience.Applications: The application period begins on October 1, 2024 and will remain open until the position is filled. Review of applications will begin in early November. Applicants should submit a letter of interest, resume, and three letters of reference to:<a href="mailto:apply@uwheartmo.org" target="_blank">apply@uwheartmo.org&nbsp;</a> . ORGANIZATION OVERVIEW About Heart of Missouri United Way Heart of Missouri United Way fights to improve lives in the community. Our community wins by Living United: By responding to changing community needs. By forging strategic partnerships and fostering effective solutions to tackle local issues. By harnessing the best resources and inspiring others to join the fight in defeating barriers to basic needs, health, education, and financial stability. Heart of Missouri United Way began in 1946. Serving Boone, Cooper, and Howard counties, Heart of Missouri United Way supports local nonprofit organizations through strategically created grants, expanding capacity building support, and community-wide collaboration. Through partnerships with the City of Columbia, Boone County Children’s Services, Veterans United Foundation, and Community Foundation of Central Missouri, Heart of Missouri United Way coordinates support to maximize the collective impact of community resources.Additional information can be viewed at:&nbsp;<a href="http://www.uwheartmo.org" target="_blank">www.uwheartmo.org</a> OVERVIEW OF RESPONSIBILITIES &nbsp;The President/CEO is the leader of the organization, establishing a vision for Community Impact&nbsp; that is achieved through the efforts of a diverse team of high-performing leaders, staff and&nbsp; volunteers alike. The President/CEO leverages the power of relationships and networks, and works across private, public, and corporate sectors to improve conditions in the community. The&nbsp; President/CEO possesses a high level of broad business and management skills and is effective at generating resources and financial support for the organization. The President/CEO is dedicated to shared and measurable goals that advance equitable outcomes in the community – creating,&nbsp; resourcing, scaling, and leveraging strategies for broad investment and impact. The President/CEO is the steward of the brand and understands his/her role in growing and protecting the reputation of United Way. S/he is responsible for building trust in United Way and its relevance in the community. S/he values network and strives to leverage United Way’s breadth of community presence, relationships, and strategy.KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS The major responsibilities of this position include, but are not limited to:Community Impact The President/CEO is mission-focused and responsible for the overall impact of Heart of Missouri United Way on the community, with emphasis on increasing its capacity to drive the impact agenda. The President works closely with the Board to craft and adapt the strategy to achieve this increased impact, including raising the funds to support it. S/he will establish and build&nbsp; relationships with top leaders in the community, including those representing the highest levels in business, government, and non-profit sectors. The President/CEO is responsible for foster capacity building strategies within Heart of Missouri United Way as well as among nonprofit partner agencies in an effort to maximize the impact of grants and create efficiencies in the delivery of grant funded program services.Resource DevelopmentThe President/CEO is relationship-oriented and charged to drive key results in fundraising; to&nbsp; identify, cultivate, and solicit prospective donors and key leaders of prospective new corporate&nbsp; partners; to leverage personal and professional contacts and relationships into fundraising&nbsp; opportunities; and to promote a culture of fundraising in the organization, both at the staff and&nbsp; board level.Strategic Management The President/CEO is highly collaborative and serves as the principal resource to the Board of&nbsp; Directors and its key committees and gives strong direction in policy formulation and interpretation. S/he partners with the Board of Directors and the Heart of Missouri United Way&nbsp; staff to craft organizational strategic plan and goals and develops strategies to ensure that they&nbsp; are achieved. S/he ensures coordination and alignment of all United Way activities based on the&nbsp; strategic plan in the areas of community impact, resource development, and staff alignment. &nbsp;Organization Management The President/CEO is results driven and accountable for building and leading high-performing teams, ensuring all teams are aligned and collaborating to achieve organizational results. S/he maintains accountability for the operational and fiscal integrity of the organization within policies set by the Board of Directors. The President/CEO assesses organizational capacity to implement strategies and identify gaps in systems and staffing; directly supervises top staff positions and establishes individual goals; works with the Chief Financial Officer to manage organizational spending, monitor budget compliance, and mitigate financial risks; and ensures that Heart of Missouri United Way goals of inclusiveness and diversity among staff and volunteers are met.EXPERIENCE/POSITION REQUIREMENTS • &nbsp;Substantial experience working in the nonprofit sector (United Way experience is desirable),&nbsp; and interacting with volunteers and diverse boards. Alternatively, extensive experience in the&nbsp; leadership and management of organizations of comparable size and mission. • &nbsp;Experience in building revenue and increasing philanthropic support. • &nbsp;Experience in organizational budgeting and aligning multi-year revenue projections with&nbsp; investment strategies. • &nbsp;Experience in creating and managing strategic plans. • &nbsp;Expertise on issues relevant to the organization. • &nbsp;Ability to command the confidence and respect of stakeholders. • &nbsp;A demonstrated track record of promoting diversity and an ability to build collaboration with&nbsp; the community at large. • &nbsp;Experience in or across multiple sectors, including nonprofit, public, and corporate&nbsp; environments. • &nbsp;Experience in developing partnerships, building teams, and conflict management. • &nbsp;Must demonstrate a high level of intelligence and intellectual curiosity and a desire to explore&nbsp; new ideas and innovative approaches to solving problems. &nbsp;S/he has unquestioned integrity; a long-term perspective; a strong sense of accountability; a&nbsp; practical ability to get things done; wisdom and good judgment; a fair and thoughtful approach to management, combined with the flexibility and courage to shift direction and experiment with new initiatives; excellent verbal and written communication skills; and a high energy level and sense of humor. &nbsp;Education BackgroundRequired: • &nbsp;An undergraduate degree from an accredited university.Supervisory experience is required.Preferred: • &nbsp;An advanced degree, MPA or MBA and/or CFRE certification &nbsp;WORK ENVIRONMENTHeart of Missouri United Way is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at HMUW will be based on merit, qualifications, and abilities. HMUW does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to&nbsp; successfully perform the essential functions of this position with or without reasonable&nbsp; accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive.CORE COMPETENCIES REQUIRED FOR THIS POSITIONCEO Specific • &nbsp;Visionary: The CEO is the Chief Mission Officer who has a clear vision for the organization,&nbsp; and confronts the complex realities of the environment and simultaneously maintains faith in a better future, providing purpose, direction, and motivation. • &nbsp;Organizational Leadership: The CEO demonstrates strategic leadership balanced with authenticity, respect for others, and trust building within the organization, with the Board, and stakeholders.&nbsp; Proactively drives an organization to a higher level of performance, efficiency, and growth through inspiring action and commitment for best results. • &nbsp;Influence in the Marketplace: The CEO has growth mindset, builds and cultivates a network of&nbsp; relationships, is influential and leverages United Way’s unique position to proactively increase&nbsp; visibility, reputation, and competitive advantage that generates interest, has a passion for&nbsp; investing in the community, and successfully navigates the complex dynamics of local, regional, and national environment. • &nbsp;Grow Business and Revenue: The CEO possesses a high-level of business acumen and broad&nbsp; management skillset, is effective at generating and growing financial support for the organization, can raise funds by effectively engaging and linking a variety of donors (individuals, corporations, major giving, and other segments), and volunteers to inform and contribute to advancing the mission. • &nbsp;Partnership Mindset and Network-Oriented: The CEO has a partnership mindset who values and leverages the power of networks, leverages the 1,800+ United Ways, its collective buying power, 11,000+ employees, 30,000+ board members, and United Way’s breadth of community presence, relationships, and strategies, and provides leadership at the local, regional, national, and global level. &nbsp;

Heart of Missouri United Way

President and Chief Executive Officer, Heart of Missouri United Way

UWCI is seeking a compassionate and experienced leader with a community mindset to join its senior leadership team as the next Chief Community Impact Officer (CCIO). This leader will define UWCI’s role in the community, establishing both short- and long-term milestones to achieve the organization’s and department’s impact goals based on data, a solid community-informed framework, constituent input, and strategic maps. The CCIO will advance UWCI’s mission of improving lives by leading community engagement and managing United Way resources to execute on the organization’s UNITED to THRIVE strategies. This leader will be focused on strategy and systemic solutions and proactively work with volunteers, community partners, government, labor, faith-based organizations, residents, and staff in visioning, identifying the strategies, and executing UWCI’s intentional role in community-building activities. The CCIO position will be central to discussions around critical community issues. &nbsp;

United Way of Central Iowa

Chief Community Impact Officer 

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Senior Program Manager, United For 
Financial Security 

 Reporting To: Executive Director, United for 
Financial Security 

Department: United for Financial Security Position: Full-time/EXEMPT 

 
Purpose of Position 
Orange County United Way (OCUW) is seeking a driven, results-oriented senior leader to join our United 
for Financial Security (U4FS) leadership team. The U4FS initiative empowers struggling families by 
providing the financial tools needed to achieve stability and thrive. This role will focus on managing the OC 
Free Tax Prep program, which offers free tax preparation services to low- and moderate-income 
households, seniors 60+, individuals with limited English proficiency, and people with disabilities. We're 
looking for a leader with a passion for financial empowerment and community impact, who can lead with 
vision, drive operational excellence, and foster partnerships that enhance the reach and effectiveness of 
our services. 
 

 Key Duties and Responsibilities 
 • Lead and manage the OC Free Tax Prep Program, overseeing all operational and programmatic 

aspects. 
 • Develop and maintain strategic partnerships with community organizations to support program 

implementation. 
 • Cultivate strong relationships with key stakeholders, including the IRS, local elected officials, 

partner agencies, and grantors. 
 • Manage internally operated tax prep sites, including recruitment and oversight of site 

coordinators, and organize events with elected officials as needed. 
 • Ensure compliance with OC United Way and IRS Quality Site Requirements by implementing 

protocols and conducting site visits throughout the tax season. 
 • Supervise the OC Free Tax Prep staff (Program Specialist, Operations Specialist, and Contracted 

Staff) 
 • Collaborate with 211 OC to ensure the OC Free Tax Prep Hotline operates smoothly and efficiently 

through the tax season. 
 • Perform other duties as assigned to support the overall success of the program, Initiative, and 

Agency. 
 

Job Requirements/Technical Knowledge 
 • Proficient understanding of issues affecting low- to moderate-income households and communities 

in Orange County. 
 • Proven leadership and management experience required. 


 • Ability to work independently, make sound decisions, and represent Orange County United Way 
professionally. 

 • Demonstrated success in collaborating with diverse and evolving constituencies, including staff, 
community partners, and volunteers. 

 • Excellent written, verbal, presentation, research, problem-solving, and time management skills, 
with a keen attention to detail. 

 • Proficient in Microsoft Word, Excel, PowerPoint, and adept with social media platforms. 
 • Must have reliable transportation, with travel required to various sites within Orange County 

during tax season. 
 • Flexibility to work evenings and weekends during peak periods 
 

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a 
stationary position 75% of the time. The person in this position needs to occasionally move about inside 
the office to access file cabinets, records, and office machinery. Constantly operates a computer and 
other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally 
ascends/descends stairs, and constantly positions self to maintain computers in the office, including under 
the desks. The person in this position frequently communicates with coworkers and customers who have 
inquiries about our business operations and the community we service; therefore, the person must be 
able to exchange accurate information. The employee must occasionally lift and/or move up to 10 pounds. 
 
Compensation 
Salary range of $74,000–$90,000, based on experience, education, and market conditions. Includes a 
competitive benefits package. 
 
Send Resumes To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 
 


<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

<ul>	<li>Purpose of Position</li>
	<li>Job Requirements/Technical Knowledge</li>
</ul>

Orange County United Way

Senior Program Manager, United For Financial Security

Position Summary:&nbsp;United Way of South Mississippi’s Director of Resource Development is responsible for developing and maintaining diverse revenue streams as required to advance the community agenda of United Way of South Mississippi. This position oversees all aspects of resource development, including the development and execution of workplace giving, major gifts, and all fundraising efforts. The position will build and maintain relationships; develop and execute growth strategies for existing and new partners; recruit and manage campaign and event volunteers; plan and coordinate engagement opportunities, including the planning and implementing of annual fundraising campaigns. This position will work in a team environment to develop investment products and revenue targets to acquire resources to impact community needs.Reports to:&nbsp; CEOSupervises:&nbsp; N/APosition Classification:&nbsp; FT, Hourly, NonexemptResponsibilities:<ul><li>Research, develop, and maintain all aspects of relationship/contact management for key donors, including database management, recognition materials, and oral and written communications.&nbsp;</li><li>Ensures the development and implementation of campaign strategies to meet financial resource potential.</li><li>Works with Marketing and Communications Specialists on marketing and media efforts, including material and message development.</li><li>Lead development of strategies for the annual and special campaigns and events to assist the Executive Director and campaign volunteers.</li><li>Develop annual and other timetables for special campaigns and fundraising events.</li><li>Create motivational meetings and special events related to resource development, including all arrangements and recruitment of support as needed (volunteers, staff, agency staff).</li><li>Develops and oversees RD department budgets and develops realistic timetables to accomplish organizational goals.</li><li>Develops campaign cabinet meeting agendas in cooperation with the campaign chair. Responsible for the orientation and training of United Way campaign cabinet, loaned executives, and company coordinators.</li><li>Works with the finance director to develop and maintain procedures for maximum collection, accurate reporting, and safekeeping of campaign funds.</li><li>Prepares reports on campaign progress, evaluation, and analysis, and projections.</li><li>Assists other United Way staff with their areas of responsibility when requested.&nbsp;</li><li>Closes individual campaigns and enters data into Andar.</li><li>Maintains current and up-to-date individual donor and business communication demographic data and donations.</li></ul>Qualifications:<ul><li>College degree in marketing, business administration or related field preferred.</li><li>Minimum of three years experience in fundraising, sales, marketing, or a related field, as well as experience in community-based volunteer efforts.</li><li>Public speaking experience.</li><li>Ability to develop and implement a donor-centered approach to resource development.</li><li>Ability to develop and implement strategies to increase revenue.</li><li>Skilled at directing volunteers; training and motivating people; analyzing, reporting, and evaluating campaign-related material and data; working independently and in a group.</li><li>Effective oral and written communications.</li><li>Ability to successfully organize and prioritize tasks to meet goals.</li><li>Knowledge of social and economic trends in Hancock, Harrison, Pearl River and Stone counties.</li><li>Ability to problem-solve and generate creative solutions.</li><li>Competent in database software and Microsoft Office Suite.</li><li>Exhibits the highest ethical and moral values.</li><li>Willingness to adapt to a schedule as the campaign dictates.</li></ul>Equal Opportunity Employer

United Way of South Mississippi

Director of Resource Development

Join Our Team! Career OpportunityWe are searching for&nbsp;Senior Manager of Corporate Engagement&nbsp;&nbsp;who is a leader&nbsp;responsible for&nbsp;responsible for establishing and achieving annual fundraising goals for assigned high value accounts, including strategies to increase donor participation, leadership giving and financial support to United Wayand be part of our United Way team located in Hartford CT.What You’ll Do:Account Management and Fundraising:Responsible for establishing and achieving annual fundraising goals for assigned high value accounts, including strategies to increase donor participation, leadership giving and financial support to United Way.&nbsp;&nbsp;<ul><li>Develops and implements year-round engagement strategies with assigned workplace accounts to retain current and attract new donors to raise more revenue and increase donations directed to United Way.&nbsp;The individual will&nbsp;focus on high value/revenue generating accounts, the focus on business development and possible leadership volunteer management.&nbsp;</li><li>Represent United Way by attending at least one external networking event per month to build relationships.&nbsp;</li><li>Establish and build strong individual relationships within assigned accounts to cultivate strong year-round engagement with United Way through giving, advocacy, and employee/volunteer engagement including strategies that directly impact emerging leaders.&nbsp;</li><li>Manage stewardship and cultivation of an assigned caseload of leadership volunteers.</li><li>Serve as a primary staff contact for companies and individuals within established areas regarding the giving; special events; corporate sponsorships; strategic investments; and employee engagement.&nbsp;</li><li>Leads presentations and corporate engagement events within portfolio and beyond as needed.&nbsp;</li><li>Strategically secures funds outside of annual workplace campaign, including corporate sponsorships, special events and employee engagement projects.&nbsp;&nbsp;</li><li>Works collaboratively with internal departments to meet annual revenue and engagement goals.&nbsp;&nbsp;</li><li>Ensures accuracy and timeliness of account data input within the organization’s Stratus Live system, including timely and accurate processing of campaigns in partnership with Finance.&nbsp;</li></ul>Business Development:<ul><li>Create a new business development strategy that fosters growth in sponsorship dollars, corporate gifts and employee giving efforts.</li><li>Partner with Senior Manager of Affinity Groups to pursue opportunities for growth in United Way’s regional priority areas.&nbsp;</li></ul>Leadership Volunteer Management:Provide support for development related committees as needed.&nbsp;About You:<ul><li>Bachelor’s degree in business related field required.</li><li>Three to five&nbsp; years fundraising, or sales experience required.</li><li>Experience in workplace giving and/or corporate philanthropy preferred (United Way and/or corporate workplace giving campaigns)</li><li>Proficiency in Microsoft Office Suite required, and customer relationship management (CRM) preferred.</li><li>Entrepreneurial, strategic thinker and solution oriented.</li><li>Inspirational, can do spirit leadership.</li><li>Ability to work in a fast-paced environment and juggle multiple priorities, and able to react and adjust quickly to changing conditions.</li><li>Excellent communication skills; able to communicate effectively and articulately in writing and orally.</li><li>Ability to keep their composure with the public and co-workers in everyday, stressful situations.</li><li>Strong customer focus in all tasks and activities, even while at times under pressure.</li><li>Solid relationship management skills enhancing internal organizational relations, external community interactions, and in business development opportunities.</li><li>Ability to perform job with integrity and values consistent with United Way of Central and Northeastern Connecticut.</li><li>Ability to relate well with people from diverse groups.</li><li>Holds self and other team members accountable for achieving results.</li><li>Driver’s license and valid transportation required.</li></ul>Application Information:Qualified applicants should submit a resume and a cover letter describing 1) their qualifications and experiences 2) salary requirements, and 3) how they learned about the position to:&nbsp;United Way of Central and Northeastern CT&nbsp;Human Resources&nbsp;&nbsp;30 Laurel Street&nbsp;Hartford, CT 06106&nbsp;Email: <a href="mailto:positions@unitedwayinc.org" target="_blank">positions@unitedwayinc.org</a>&nbsp; &nbsp;No phone calls please.United Way of Central and Northeastern Connecticut is an equal opportunity employer M / F / D / V.Frequently cited statistics show that women and members of structurally marginalized and/or underrepresented groups apply to jobs only if they meet 100% of the qualifications. United Way of Central and Northeastern Connecticut encourages you to break that statistic and to apply. Few candidates will meet 100% of the qualifications. We look forward to your application.

United Way of Central and Northeastern CT

Senior Manager Corporate Engagement

United Way of Brevard, Florida (UWB) was established in 1957 by a group of concerned individuals who wanted to help those who were in need. Our work focuses on the building blocks of a good life – Education, Income and Health. Our community wins when kids succeed in school, adults can secure a good job, manage their finances, and provide a healthy environment for their families.&nbsp;Together, the contributions of thousands of individual donors become a force for change in the&nbsp;community.
POSITION SUMMARY AND KEY RESPONSIBILITIES 
The Manager, Resource Development will effectively manage a portfolio of campaign accounts for the annual workplace campaign and other resource development activities.
<ul><li>Responsible for year round relationship maintenance, growth, and new relationship development with targeted campaign accounts.&nbsp; May achieve this goal through such activities as meeting with select accounts, attending specific meetings, and providing a variety of print/verbal information regarding United Way activities and its impact on the community.&nbsp;</li>
<li>Identify and build relationships with new prospective donors, including companies capable of running workplace campaigns and/or making corporate gifts, as well as individual donors.</li>
<li>Assist in the qualification and cultivation of major donors capable of giving at a leadership level, helping to increase membership in United Way of Brevard’s giving circles, including the Tocqueville Society ($10,000+ annual giving).</li>
<li>Assist the Director, Resource Development in resolving problems associated with fund raising objectives and monitoring goal progress.</li>
<li>Prepare, analyze, research and review campaign data and reports as required or requested.&nbsp;&nbsp;</li>
<li>Assist employers with the development and implementation of their internal United Way Campaign including but not limited to the facilitation of training for employer contacts, group meetings and agency tours.&nbsp;</li>
<li>Respond to requests for materials and information from employers and perform a variety of clerical duties associated with campaign activities including maintenance of account files.&nbsp;</li>
<li>Participate in pre-campaign recruitment, training and management activities for volunteers and account executives.</li>
<li>Ancillary duties include a variety of responsibilities including collaborating with the Communications Department on the development of campaign materials; assisting in various functions with policy and procedure development; staffing special events as needed; and attending various networking functions to support departmental objectives.</li>
<li>Perform other related duties as assigned.</li>
</ul>Mental Demands
<ul><li>Read and interpret documents or instruments.</li>
<li>Perform highly detailed work.</li>
<li>Assist or guide problem solving.</li>
<li>Perform mathematical functions.</li>
<li>Conduct meetings and presentations.</li>
<li>Prepare written communication.</li>
<li>Perform highly specialized analytical reasoning.</li>
<li>Withstand stress.</li>
<li>Handle multiple, concurrent tasks and constant interruptions.</li>
</ul>Environment and Physical Activity
<ul><li>The environment for this position is an open office that is clean and comfortable and includes driving the employee’s own vehicle approximately 40% of the time. Reliable transportation is required.</li>
<li>Evening and weekend work is required.&nbsp;</li>
<li>The position is in a non-confined office-type setting in which the employee is free to move about and may include some minor annoyances such as noise, odors, drafts, etc.</li>
<li>The employee spends time writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.</li>
<li>May operate any or all of the following: telephone, cellular telephone, copy, fax machines, calculator, personal computer, related printers and related office equipment.</li>
</ul>JOB REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.&nbsp; The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.&nbsp; Individual abilities may result in some deviation from these guidelines.
Education and Experience
<ul><li>Bachelor degree Preferred and two (2) or more years of related experience or the equivalent combination may be acceptable.&nbsp;</li>
<li>Previous fundraising, communications or sales experience required.&nbsp;</li>
<li>Understanding of and some experience with statistical reporting, collection, analysis and reporting.</li>
<li>Ability to extract simple database information and make recommendations based upon statistical analysis.</li>
</ul>Skills/Abilities 
<ul><li>Excellent organization and time management skills and the ability to work with minimal supervision while performing duties.</li>
<li>Proficient skills in personal computer operation, including word-processing, spreadsheet and data management software programs.</li>
<li>Solid oral, written and interpersonal communication skills required.</li>
<li>Strong public speaking skills required.</li>
<li>Current Florida driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.</li>
<li>Must be able to perform this position safely, without endangering the health or safety to himself or herself or others.</li>
</ul>Personal characteristics and skills 
<ul><li>Possess an adequate level of broad business and leadership skills.</li>
<li>Effective at generating resources and financial support for the organization.&nbsp;</li>
<li>Dedicated to shared and measurable goals for the common good – creating, resourcing, scaling and leveraging strategies for broad investment and impact.&nbsp;</li>
<li>Able to build trust in United Way and its relevance in the community.</li>
<li>Values the network and strives to leverage United Way’s breadth of community presence, relationships, and strategy.</li>
<li>Understand community trends and human service issues.</li>
<li>Excels in leadership, teambuilding, effective utilization of volunteer resources, management skills, and communication skills.</li>
</ul><ul><li>Ability to build relationships with different types of people, including clients, organization members, and providers.</li>
</ul>United Way of Brevard is an equal opportunity employer. We offer a competitive salary, a learning environment, and employee benefits to include health insurance, paid holidays, paid time off, and a retirement plan. Please submit your resume and cover letter to <a href="mailto:hr@uwbrevard.org" target="_blank">hr@uwbrevard.org</a>.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF
<ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations.</li>
<li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li>
<li>Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li>
<li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li>
<li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li>
</ul>ABOUT BREVARD COUNTY FLORIDA
Brevard County, Florida, also known as Florida’s Space Coast, is a groundbreaking region along the east coast of the Sunshine State. Home to the world-famous launch pads of Kennedy Space Center and Cape Canaveral Space Force Station, Brevard County’s rich history is built upon generations of high-tech talent, yet boasts a small-town community feel where members can truly make a difference. &nbsp;With an abundance of amenities for the right work-life balance, Florida’s Space Coast offers a unique lifestyle with tropical weather, cultural activities, educational opportunities, year-round outdoor recreation, and a family-friendly atmosphere. Even the world's most significant vacation playground is just a short ride, which means you can get annual passes for endless access to the thrills and off-season crowds at Orlando theme parks and attractions, all while enjoying the relaxed oceanside community that has sent man to the moon, and continues to launch advances for humankind. You can learn more about the endless lifestyle options found here, at <a href="http://www.LiveBigSpaceCoast.com" target="_blank">www.LiveBigSpaceCoast.com</a>.

United Way of Brevard County, Florida

United Way of Brevard 

Manager, Resource Development

<h2>KEY RESPONSIBILITY AREAS</h2><h3>Accounting and Budgeting</h3><ul><li>Reviews and approves journal entries prepared by finance associate; reviews ledgers for accuracy and adjusts as needed. Ensures appropriate level of supporting documentation.</li><li>Maintains all cash accounts including special accounts; monitors investments and cash flow.</li><li>Prepares monthly, quarterly, and annual financial statements.</li><li>Reviews monthly bank reconciliations.</li><li>Supports and guides leadership team and staff in preparing and adhering to annual operating budget.&nbsp;</li><li>Works with auditing firm to prepare audit materials and ensure all local, state, and federal reports are completed according to IRS requirements, as well as related reports and administrative work regarding payroll, retirement (ERISA), tax returns, etc.</li><li>Provides analysis of financial data to staff, board, and committees as needed.</li><li>Oversees fixed asset accounting, amortization, and reporting.</li><li>Evaluates and analyzes all accounting and budgeting programs and develops appropriate strategies to address the results.</li><li>Monitors accounting standards changes and the implementation of documentation/mapping, updating, and auditing of financial policies and procedures.</li></ul><h3>Resource Development&nbsp;</h3><ul><li>Reviews and finalizes fundraising campaign payments in donor management system.</li><li>Coordinates with Director of Development and staff to monitor campaign progress and status.</li><li>Coordinates with Director of Development to ensure necessary documentation is provided by workplace campaigns for the timely payment of designations to other agencies.</li></ul><h3>Human Resources&nbsp;</h3><ul><li>Manages HR compliance and policies, payroll, and benefits.</li><li>Manages all aspects of human resources. Provides information and support to staff. Collaborates with CEO on annual reviews, salary actions, hiring decisions and recommendations to terminate employment relationships as may be necessary.</li><li>Provides information to HR committee of the board of directors to support annual benefit renewal decisions.</li></ul><h3>Administration and Operations&nbsp;</h3><ul><li>Provides direct, primary staff support to the Board of Directors, including primary staff support to the audit, finance, human resources, and investment committees of the board.</li><li>Reviews needs and requirements and presents office improvement recommendations to CEO.</li><li>Oversees the competitive bidding process.</li><li>Purchases office equipment and furniture as authorized by the President and the Board of Directors.</li><li>Evaluates, updates, and documents existing office policies and procedures. Identifies, creates, and documents new policies, as necessary.</li><li>Takes on additional tasks as assigned by the President and CEO.</li></ul><h2>PREFERRED JOB REQUIREMENTS</h2>(A comparable combination of education and experience may be considered based on overall qualifications)A. EDUCATION: Bachelor’s degree in accounting or business administration.B. EXPERIENCE: Minimum five years accounting background with at least three years in a supervisory position.&nbsp;C. KNOWLEDGE: Detailed working knowledge of general accounting principles. Knowledge of human resources and employee relations.&nbsp;D. SKILLS<ul><li>Strong leadership and supervisory skills and experience.&nbsp;</li><li>Strong computer background including working knowledge and experience with QuickBooks, Microsoft Office, as well as fundraising and database software.&nbsp;</li><li>Ability to properly interpret financial transactions for general ledger entry and production of accurate financial statements.&nbsp;</li><li>Understanding and experience following accounting standards.&nbsp;</li><li>Familiarity with business insurance requirements.&nbsp;</li><li>Ability to work with committees and boards to meet the organization's financial reporting needs.&nbsp;</li><li>Ability to measure and evaluate results of strategies and activities. &nbsp;</li><li>Project management experience.&nbsp;</li><li>Demonstrated communication skills (written, oral, and listening).&nbsp;</li><li>Ability to work effectively under pressure, to be part of a team, and to meet deadlines.&nbsp;</li></ul><h2>COMPENSATION AND BENEFITS&nbsp;</h2>The Manager of Finance and Administration is a full-time exempt, in-person position. Starting salary is commensurate with relevant experience, within the framework of the organization’s operating budget, and in the range of $55,470 – $63,792 annually. An excellent benefits package includes medical and dental coverage with no waiting period, employer-paid life and long-term disability insurance, a flexible medical spending account, 403(b) with employer contributions, generous paid time off, and 11 paid holidays per year.To apply, please email cover letter, resume and three references to <a href="mailto:BusinessTeam@MassHireBerkshireCC.com" target="_blank">BusinessTeam@MassHireBerkshireCC.com</a>. Please reference "Berkshire United Way - Manager of Finance and Administration" in the subject line.

Berkshire United Way

Manager of Finance and Administration

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

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