14 Community Services Jobs

The ALICE Mobility Navigator is a grant-funded position responsible for coordinating United Way of Greater Baytown Area & Chambers County's ALICE Mobility Program. The Navigator works directly with participating households to provide goal-focused navigation, coordinated referrals, barrier reduction supports, and ongoing coaching that helps families move toward greater financial stability.

The Navigator also serves as a key liaison between United Way and community partners, helping coordinate services, strengthen collaboration, and improve outcomes for ALICE households. Through direct engagement, resource coordination, and outcome tracking, this position plays a critical role in implementing United Way's Elevating ALICE strategy and advancing economic mobility in our community.

Key Responsibilities and Performance Expectations

Program Implementation and Coordination

• Lead implementation of the ALICE Mobility Cohort model.
• Coordinate participant onboarding and documentation.
• Manage barrier reduction supports and participant incentives.
• Maintain program workflows, policies, and procedures.
• Support continuous improvement and evaluation efforts.

Client Case Management

• Assists and coordinates in securing support services for families in need of assistance in relation to health or welfare needs.
• Advises clients on the availability of programs in the community that may provide assistance, and has knowledge of eligibility criteria for and provides referrals to such programs.
• Build relationships with participants through consistent engagement, active listening, and accountability.
• Conduct participant intake, enrollment, and eligibility verification
• Develop individualized mobility plans and goal-setting strategies.
• Assess barriers to employment, housing, transportation, childcare, and financial stability.
• Provide ongoing coaching and accountability.
• Coordinate warm handoffs and referrals to community partners.
• Conduct regular follow-up meetings and monitor participant progress.
• Monitor participant progress and document outcomes throughout program participation.

Community Information Exchange (CIE) and Data Management

• Utilize the Community Information Exchange platform to coordinate referrals and services.
• Maintain accurate participant and referral records.
• Track service utilization, outcomes, and mobility indicators.
• Support grant reporting and community impact reporting.
• Develop the system and data infrastructure to support long term program success.

Community Partnerships and Collaboration

• Build and maintain relationships with mobility partners and referral organizations.
• Coordinate communication between participating partners and enrolled households.
• Participate in case conferencing and collaborative service planning.
• Identify service gaps and opportunities for additional resources.
• Provide training to community partners on referral processes, CIE workflows and expectations, as needed.

Community Action and Public Awareness

• At times will represent United Way at community meetings, workplace campaigns, presentations, and events when needed, serving as a professional and informed ambassador.
• Will make relevant presentations to a variety of groups and individuals.
• Support volunteer recruitment, orientation, recognition, and engagement activities.
• Coordinate stewardship activities that deepen relationships with sponsors, donors, and community partners.
• Assist with donor and sponsor recognition initiatives throughout the year.
• Other duties as needed to ensure relevant communication tools are in use and that events and meetings are successful.

General Duties

• All team members will actively support disaster response and recovery with specific tasks and assignments, as needed.
• Support general office duties: answering the main office phone line and greeting and helping individuals that enter the office.
• Ensure phone calls and emails are managed in a timely manner and that all safety protocols are in place.
• Other duties as needed to support departmental operations.
• Perform additional duties as assigned.

Experience and Expertise, We Value

• Bachelor’s degree in Social Work, Human Services, Nonprofit Management, Public Administration, Education, Community Development, or related field, preferred; high school diploma required.
• Minimum of three years of experience in case management, workforce development, community engagement, nonprofit programs, or related work.
• Experience working with individuals and families facing economic challenges.
• Strong relationship-building and communication skills.
• Experience coordinating services across multiple organizations.
• Knowledge of economic mobility, financial stability, workforce development, or family support programs preferred.
• Bilingual English/Spanish preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moves about inside the office to attend meetings, access file cabinets, office machinery, etc.
• Frequently operates a computer and other office machinery to compile and retrieve information,
• to draft and write, and to handle general and confidential paperwork.
• Occasionally positions self to reach files, binders, etc. above the head and/or near the floor.
• Occasionally must lift and/or move up to 40 pounds.
• Constantly uses vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Frequently exchanges information in person and/or in writing via telephone and computer.

United Way of Greater Baytown Area and Chambers County is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees and community members.