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United Way of Brevard, Florida (UWB) was established in 1957 by a group of concerned individuals who wanted to help those who were in need. Our work focuses on the building blocks of a good life – Education, Income and Health. Our community wins when kids succeed in school, adults can secure a good job, manage their finances, and provide a healthy environment for their families. Together, the contributions of thousands of individual donors become a force for change in the community.POSITION SUMMARYThe Resource Development Director plays a critical role in shaping and implementing the organization’s overall revenue strategy and, as a member of the Leadership Team, advising on optimal revenue strategies. Critical priorities for the Director of Resource Development will be to achieve or exceed current annual goals, and to build a program that ensures long-term, sustainable and transformative growth. The person will also have day-to-day responsibility for planning, implementing, and managing all account relationship management and fundraising-related activities including engaging a larger, broader and more diverse audience, managing development staff and partnering throughout the organization.KEY RESPONSIBILITIES&nbsp;<ul><li>Develops and coordinates aggressive fundraising strategies from individuals, corporations, foundations, city sources, and other private, public, and non-profit entities via annual giving, memorial gifts, major gifts, planned giving initiatives and endowment building activities.</li><li>Lead all aspects of the resource development department and build a strong and nimble development team through recruitment; professional development; performance management; and motivational leadership.&nbsp;</li><li>Establish performance measures, monitors results and helps evaluate the effectiveness of the organization’s fund development program.</li><li>Provide strategic departmental oversight of the donor database system (ANDAR) and build a best practices environment to support the development of external engagement efforts.&nbsp;</li><li>Be transparent and accountable in creating high-quality reporting in partnership with program staff for donors and progress reports for the Campaign Cabinet and Board of Directors.&nbsp;</li><li> Collaborate with the President/COO to ensure appropriate processes to support reporting requirement.&nbsp;</li><li>Oversee the planning and execution of the United Way Community Campaign, managing a portfolio of corporate accounts and workplace giving initiatives.</li><li>Represent United Way of Brevard at local events, meetings, and campaign kick-offs, promoting the organization's mission and objectives.</li><li>Collaborate with finance and pledge processing teams to ensure accurate reconciliation of pledges and timely receipt of donations.</li><li>Cultivate effective relationships with the board, current partners, and others who can positively impact new revenue stream generation.</li><li>Develop strategic relationships to expand the reach, organizational awareness and programmatic capabilities of United Way of Brevard.</li><li>Lead corporate partner cultivation, serving as primary relationship manager and personally solicit high-level gifts from a portfolio of current and prospective donors.</li><li>Systematically identify, cultivate and steward major gift donors.</li><li>Deepen all donor alliances through regular, relevant communications and stewardship; and expand the donor base and partnership opportunities. Maintain a significant portfolio of principal donors and facilitate relationships between donors and United Way.</li><li>Collaborate across departments to create an environment that nurtures a fundraising mindset throughout the organization.&nbsp;</li><li>Participates in community events or with community groups relevant to the United Way’s mission.</li><li>Foster an environment of cohesiveness, collaboration and achievement and ensure staff accountability for excellence through clearly defined and measurable goals.</li><li>Create a climate that promotes respect for others and acceptance of alternative ideas and approaches, as well as the highest ethical standards and practices.</li><li>Embrace diversity and inclusion as a strategic advantage.</li><li>Review and analyze progress reports, ensuring accuracy and comprehensiveness, and providing regular updates to stakeholders.</li><li>Prepares or participates in writing federal, state, local government, and foundation grants and reports.</li></ul>JOB REQUIREMENTSEducation and Experience<ul><li>Bachelor's degree in business, sales, nonprofit management, or related field required. Master's degree preferred.</li><li>Minimum of 5 - 10 years of experience in nonprofit fundraising, sales, or nonprofit leadership, with at least 2 years in a supervisory role.</li></ul>Skills/Abilities<ul><li>Proven track record of successful fundraising and donor relationship management.</li><li>Strong leadership and team-building skills, with the ability to inspire and empower staff.</li><li>Excellent communication and interpersonal skills, with the ability to engage and influence diverse stakeholders.</li><li>Strategic thinker with analytical and problem-solving abilities, capable of driving results in a dynamic environment.</li><li>Commitment to diversity, equity, and inclusion principles, with the ability to foster an inclusive and supportive work environment.</li><li>Proficiency in data analysis, financial management, and Microsoft Office suite.</li><li>High level of integrity, professionalism, and ethical conduct.</li><li>The Resource Development Director is a key leadership position within United Way of Brevard, requiring a strategic, dynamic, and results-oriented individual with a passion for fundraising and community impact.</li></ul>Screening RequirementsBackground and Drug ScreenResume and Cover Letter RequiredUnited Way of Brevard is a Drugfree Workplace

Center of Collaboration

United Way of Brevard County, Florida

United Way of Brevard 

Director, Resource Development

This is not a virtual or hybrid positionJob Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Administrative CoordinatorClassification:&nbsp;Full-time; Hourly wageLocation: Yorktown, VA&nbsp;Overall Purpose of this Role:This position provides and coordinates administrative and logistical tasks related to Collective Impact and Resource Development. The Administrative Coordinator helps to manage and maintain information related to community donors and partners.&nbsp; Primary responsibilities include data entry and management, managing multiple calendars and email accounts, providing logistical support for events and meetings, and conducting advanced administrative tasks to ensure efficient team functioning.&nbsp; A successful Administrative Coordinator will demonstrate a strong team orientation and a commitment to quality performance.Key Competencies<ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers and staff</li><li>Communicates clearly and professionally with people from diverse backgrounds</li><li>Coordinates and organizes&nbsp;multiple calendars, events, and projects and associated administrative duties and deadlines</li><li>Manages CRM data quality and reporting to measure performance and inform strategic efforts</li><li>Supports activities and projects related to Resource Development and Collective Impact</li><li>Adapts to changing needs and service delivery systems</li></ul>Key Responsibilities<ul><li>Data entry</li><li>Create and submit reports in preparation of scheduled meetings and as requested</li><li>Create and maintain specialized contact lists&nbsp;</li><li>Monitor and manage multiple email accounts</li><li>Coordinate, schedule, and prepare for meetings hosted internally and externally</li><li>Coordinate and manage departmental calendars and deadlines</li><li>Track and manage inventory of collateral and printed materials</li><li>Provide logistical support for events and functions by making orders, securing reservations, working with vendors, and assisting with communications</li><li>Administer bulk mail communications including thank you letters, invitations, and solicitations</li></ul>Requirements<ul><li>3-5 years’ experience in an administrative role</li><li>Advanced knowledge of Microsoft Office Suite</li><li>An associate’s degree in Business or related field preferred</li></ul>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Administrative Coordinator

For more than a century, United Way of Central Iowa (UWCI) has played a unique role in bringing together people and organizations from every corner of central Iowa to create and implement initiatives that address the community's most pressing needs. UWCI has purposely leaned into its expertise and has sought out the expertise of others in the community to ensure lasting impact. Growth and adaptation plus tried and true strategies are helping the organization to dig deep and foster an equitable, engaged, and empowered community.In March 2023, a community-led coalition convened by UWCI began work to implement a comprehensive plan&nbsp;to inspire and encourage ac­tion to reduce youth gun violence in central Iowa.&nbsp;&nbsp;The convening brought&nbsp;together subject matter experts, educators, concerned citizens and young people, city and county officials, nonprofits, and many others to discuss solutions. As a result, the Safe and Thriving Youth Plan is now ready for implementation with the community.&nbsp;Position SummaryUnited Way of Central Iowa is seeking a part-time, Safe and Thriving Youth Project Manager to facilitate, coordinate, and support&nbsp;The Safe and Thriving Youth Plan. The project manager brings together a wide range of individuals&nbsp;and&nbsp;groups from the community to support the program’s initiatives focused on outreach, sustainability, and engagement with law enforcement. This role takes a service-oriented approach and provides a range of support to external and internal community stakeholders and groups affiliated with the Safe and Thriving Youth Plan.&nbsp;The project manager’s work includes coalition building with community partners, maintaining listservs of community groups for planning, and sending electronic communications, with a primary directive to advance the Safe and Thriving Youth Plan by fostering growth and collaboration&nbsp;among community stakeholders by coordinating convenings, setting community goals, and implementing strategies to achieve these goals. The project manager reports directly to the UWCI Senior Community Engagement Officer.This part-time position is time-limited for a two-year period, with continuation of the position pending community funding.&nbsp; The project manager will work approximately 25 hours per week with flexibility needed to work some evening and weekends to accommodate stakeholder availability for meetings. This employee position offers an hourly rate of $32 per hour for a well-qualified candidate, paid time off benefits and eligibility to participate in the UWCI 401(k) plan.&nbsp;

United Way of Central Iowa

Safe and Thriving Youth Plan Project Manager

Why United Way Suncoast?Do you want to be part of a non-profit organization that makes a difference in your community? Do you want to be part of a passionate team focused on improving the lives of others? Now is your opportunity! United Way Suncoast is seeking a Manager, Community Development. We are looking for an individual who is innovative, collaborative, and self-sufficient in implementing Financial Security efforts around our place-focused work while enhancing the quality of life for residents of the North and South Greenwood community. The ideal candidate will be able to build strong partnerships, increase efficiency in services, and contribute to the growth in alignment across all resource centers.We're not asking you to apply for a job. We're asking you to embrace a movement that gives people the freedom to rise. In return, you'll be embraced by colleagues that will appreciate every contribution you make.Our team members enjoy a work environment built on transparency and trust. There are many growth opportunities including the ability to learn about and contribute to efforts across the organization. We offer a competitive total rewards package including shortened benefit eligibility periods, several weeks of PTO, and no cost medical and dental options to name a few!Objectives:<ul><li>Collaborates to develop and implement detailed project plans, ensuring resource availability and allocation. Works cross-functionally, integrating strategically inclusive impact work into targeted areas of focus by zip code(s).</li><li>Identifies and advances opportunities to maximize UWS’s presence. Participates on internal and external committees in support of UWS’s community impact.</li><li>Supports the Community Investment process and related reporting and site visits.</li><li>Ensures timely and appropriate data collection, analysis, and reporting; collaborates to provide research and apply best practices to the design and continuous improvement of Community Impact activities.</li><li>Contributes to designing grant funded projects, writing proposals, incorporating grant funded programs, and meeting related requirements. Maintains program data, reviews proposals, accepts and screens applications, and reports to funders and partners.</li><li>Provides oversight of assigned initiative(s). Works closely with a variety of internal and external partners to implement and expand strategic initiatives.</li><li>Coordinates and/or leads consistent family and community engagement activities, including Community Forums.</li><li>Brings awareness through verbal and written presentations to critical regional financial stability needs and existing systems of care that support <a href="https://unitedwaysuncoast.org/what-we-do/alice-suncoast-2020/" target="_blank">ALICE</a> in our communities.</li><li>Collaborates with the Resource Development and Marketing teams to maximize understanding and use of Community Impact and Strategic Community Partner information and co-create communication collateral.</li><li>May also perform duties including but not limited to:</li></ul><ol><li>Oversees daily operations of a Resource Center providing strategically aligned resources and services to community members.</li><li>Connects community members with resources for services such as job placement, financial literacy counseling, legal aid, housing, medical care, and financial assistance.</li><li>Identifies potential program participants and facilitates participation in appropriate programs.</li></ol><ul><li>May contribute to budgets and forecasting; effectively manages resources.</li><li>Develops and refines processes to improve efficiency and achievement of goals and objectives.</li><li>Consistently demonstrates Our Suncoast Code and Values including applicable elements of leading self, team, and organization.</li></ul>Qualifications &amp; Skills for Success:<ul><li>Typically requires four (4) or more years of relevant experience, including management experience.</li><li>Bachelor’s degree in a related field; equivalent training or experience may be accepted in lieu.&nbsp;</li><li>Ability to work some evening and weekend hours.</li><li>Ability to work and drive in the field within the Suncoast region.&nbsp;</li><li>Bilingual or multilingual (English/Spanish/Creole) a plus; may be required</li></ul>Diversity, Equity, and Inclusion:<ul><li>Behaviors reflect a belief that individuals from diverse backgrounds lead to a more successful organization.</li><li>Educates oneself about DEI issues within the organization and community.</li><li>Demonstrates a willingness to become aware of and address one’s own implicit biases.</li><li>Deliberately works to include individuals from underrepresented backgrounds in efforts both internally and externally as appropriate.</li><li>Identifies and integrates the tools and resources needed to create more equitable environments.</li></ul>

Neighborhood Resource Center

United Way Suncoast

Centennial

Manager, Community Development

POSITION SUMMARY Gain hands-on experience by supporting the planning and coordination of HFUW Events and Experiences, including in-person events, volunteer outings, and corporate activities. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Assist with frequent offsite and onsite events, including volunteer outings and corporate group activities.</li><li>Support outreach and volunteer recruitment activities.</li><li>Assist with the marketing, coordination, and logistics of events and projects.</li><li>Update and maintain Customer Relationship Management (CRM) system and volunteer database.</li><li>Provide meeting support, including setup, notetaking, and observation.</li><li>Develop in-depth knowledge of Heart of Florida United Way events and experiences.</li><li>Help with the inventory and distribution of event supplies and equipment.</li><li>Assist in collecting participant success stories to highlight program achievements.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent; pursuing a degree in a related field such as event management, hospitality and tourism, or nonprofit management is required.</li><li>Proficiency in Microsoft Office is required, with intermediate experience in Excel preferred.</li><li>Customer service skills and experience required.</li><li>Attention to detail and accuracy.</li><li>Ability to develop multitasking skills and adapt to a fast-paced environment.</li><li>Ability to learn to work independently with minimal supervision.</li><li>Excellent communication skills, both written and oral, with strong listening abilities.</li><li>Ability to utilize organizational skills effectively.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively.&nbsp; Business Ethics - Ability to work with integrity and ethics.&nbsp; Judgment - Ability to use sound judgement.&nbsp; Initiative - Ability to take initiative.&nbsp; Teamwork - Ability to work in a team environment. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.</li><li>Constantly traveling to the office or offsite location.</li><li>Constantly lifting and moving of items weighing up to approximately 40 pounds.</li><li>Constantly bending, stooping, or kneeling.</li><li>Frequently ascending or descending stairs, ramps, and the like.</li><li>Frequently moving about to accomplish tasks or moving from one worksite to another.</li></ul> WORKING CONDITIONS Working conditions include:<ul><li>Inside working environment.</li><li>Frequent working in an outdoor environment with high or low temperatures.</li><li>Occasional early mornings, evenings, and weekend hours.</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li><li>Occasional travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul> Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire,

Intern, Events & Experiences

United Way of Johnson County is looking for an entry-level social work or human services candidate for the Helpline Associate position. The Helpline Associate will join an existing team of five staff. This individual provides quality health and human services information to over 1500 callers who are in need with the intent to link those persons to appropriate resources for assistance to assume the daily responsibilities of the Helpline program, The Helpline Associate will report to the Executive Director and work closely with other staff on several other United Way of Johnson County programs, including Operation Bundle Up (winter coat collection and distribution), Christmas Angels, and the No Place to Call Home program (homeless prevention and intervention).Sampling of Job Duties:- Provide information and referrals about health and human services to individuals and organizations via telephone, email, and walk-in contact, when required-Assess client needs, identify appropriate resources, provide all necessary information, and identify alternatives resources for clients, as appropriate.Maintain accurate client data records by collecting all appropriate demographics.-Advocate on behalf of clients who are in a crisis while working with community partners to provide comprehensive information on services, for example assisting homeless individuals to available shelters.Assist with safety planning if clients are in an unsafe environment-Assist No Place to Call Home Program-Assist the staff with Operation Bundle Up, including managing the planning committee, working with collection locations, recruiting volunteers for the program, and event set up and implementation-Be responsible for the Helpline brochure including the following: maintaining and updating the current information on a bi-yearly basis or as significant program changes occur in the community; responsible for design, writing and production; ensure adequate supply is maintained for all times of the year; distribution to designated locations on a bi-yearly schedule; track distribution including numbers distributed and locations; and recruit volunteers to assist with production and distribution of the brochures.-Stay current and knowledgeable about community resources and available programs through networking with social service providers, governmental agencies, township trustees, health-care providers, educational services and faith-based organizations.-Be responsible for submitting grants and requested information to current funders.-Assist other staff with the Christmas assistance program, including phone support for applicants and donors and data entry of applications-Assist with other functions of United Way of Johnson County, including but not limited to, Fast Track, Day of Caring, Annual Celebration and Kick Off

United Way of Johnson County

Helpline Associate

​​​​​​ POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals. &nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

UNITED WAY OF SOUTH HAMPTON ROADS 

Housing Navigator, NRHA 


Title: Housing Navigator (NRHA) 

Department: Community Impact 

Report To: Manager Financial Stability 

Date Created: February 2025 


Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South 

Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in 

common is passion. We work hard because we love what we do, and we know how much our 

community needs us. You’ll learn from some of the best in the business and be constantly 

challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for 

advancement. If you want to be great while doing good, join the United Way team. 

Objectives &amp; Expectations: 

United Way improves lives by mobilizing the caring power of communities to advance the common 

good to help all residents thrive and live the best version of themselves. We all benefit when a 

child succeeds in school, when someone finds a job that sustains a family, or when more people 

get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics 

in our country’s history, the United Way will play a pivotal role in helping residents from under-

resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) 

move towards self-sufficiency. 

 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 

based in Norfolk, and the Intake Specialist must be able to work on a flexible schedule that may 

include evenings and/or weekends to meet program needs. Must have your own vehicle, 

acceptable driving record and ability to travel independently to locations across South Hampton 

Roads. 

 
Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must 

have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Intake Specialist adapts a lens of cultural competency that conveys 

empathy, support, and an understanding of the people they work with both internally and externally, 


engage with, and the people they serve. This competence helps to build trust and effective 

engagement, build stronger relationships, expand our organization’s reach, and more effectively and 

respectfully engage with people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way 

Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better 
lives and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results 
of the organization, and thus, the greater network. 

Essential Duties and Responsibilities include the following 

 • Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if 
necessary, to ensure at-risk client’s access to services 

 • If an emergency situation, determine the appropriate type of financial assistance necessary to 
stabilize the client’s emergency situation 

 • Maintain detailed case records, complete required program documentation, and input timely case 
data into Apricot database 

 • Ensure data integrity throughout the client tracking process to confirm service referrals within 
UWSHR; and outside to community partners, are completed and customers are receiving all the 
services they need 

 • Process payments in SPENDwise, to ensure client’s emergency financial needs are addressed in 
a timely manner 

 • Processes data for monthly and quarterly reports, and as needed 

 • Carries out Other Duties as Assigned 

 • Ability to properly handle and manage confidential data 

 • Serve as a key member of the NRHA team to maintain and implement core 

program framework/changes, and strategies. 

 • Schedule and complete an in-depth intake assessment with all new referrals 

 • Ensure all participants have the most up to date acceptable forms of documentation submitted 

 • Thorough documentation of all completed appointments and communication 

 • Support Outreach and Engagement in the evenings and weekends as needed. 

 • With the program team, plan, organize and facilitate workshops and community groups 

around educational topics and peer support 


Outreach and Advocacy: 

 • Responsible for establishing trusting relationships with participants and their families while providing 
general support and encouragement. 

 • Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

 • Follow up with participants via phone calls, home visits and visits to other settings where participants can 
be found. 

 • Help participants set personal health related goals and attend appointments. 

 • Provide referrals for services to community agencies as appropriate. 

 • Help participants connect with transportation resources and provide appointment reminders 

in special circumstances. Transport participants based on UWSHR transportation policy. 

 
Community Collaboration: 

 • Effectively communicate UWSHR’s mission and vision. 

 • Work closely with NRHA staff and internal team to build trusting relationships with residents. 

 • Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 

 • Knowledgeable about community resources appropriate to needs of participants/families. 

 • Participate in community conversations with internal and external stakeholders to break down complex 
problems and situations, develop strategies, and create solutions. 

 
Data &amp; Reporting 

 • Assist with the collection of client’s social, financial, and housing wellbeing status while enrolled to 

support reporting requirements to funders and measuring client’s progress. 

 • Support outcomes and metrics to assess the performance of programs to gauge their effectiveness in 
uplifting the community. Utilize the support of data to help drive programmatic shifts when needed. 

 • Responsible for providing consistent communication to Lead Navigator to evaluate participant/family 
status, ensuring that provided information, and reports clearly describe progress. 
 

Key Skills Requirements: 

 • Associate’s degree and/or equivalent experience 

 • HUD Certified Housing Counselor a plus but not required 

 • 1-2 years of experience in human services programs requiring direct client interactions required 

 • Knowledge of best practices in human services and of systems addressing the 
needs of Housing Choice Voucher Program participants and the ALICE population 

 • Ability to maintain respect for the confidentiality of information divulged by or on 
behalf of participants 

 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work 
independently and make sound decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in 
a high- paced environment 

 • Commitment to assisting ALICE population to achieve self-sufficiency 

 • Excellent written and oral communication skills 

 • Proficiency with MS Outlook, Word, and Excel, PowerPoint 

 • Strong detail orientation and self-organized 


 • Administrative experience preferred 

Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to 
others accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to 
lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 
computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant 

odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions 

 • Driver’s License required with current valid auto insurance, and acceptable driving record 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive.

NRHA Navigator

UNITED WAY OF SOUTH HAMPTON ROADS 
Community Health Worker (CHW) 

Title: NRHA Lead Mobility Mentor 
Department: Community Impact – Financial Stability 
Report To: Associate Director NRHA Thriving Families 
Date Created: February 2025 

 
Why Work for United Way: 
Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads 
(UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a 
difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because 
we love what we do, and we know how much our community needs us. Plus, we offer excellent benefits and 
opportunities for advancement. If you want to be great while doing good, join the United Way team. 
 
Objectives &amp; Expectations: 
United Way improves lives by mobilizing the caring power of communities to advance the common 
good and to help all residents thrive. We all benefit when a child succeeds in school, when someone finds a job that 
sustains a family, or when more people get quality, affordable healthcare. United Way endeavors to drive 
measurable impact by focusing and accelerating our current agenda centered around economic mobility, education, 
and health initiatives while remaining responsive to community needs with flexibility to respond to critical needs and 
crises. 
 
The NRHA Lead Mobility Mentor (LMM) is responsible for helping participants and their families to navigate and 
access community services, other resources, and adopt healthy behaviors. The NRHA LMM supports service 
providers through an integrated approach to care management and community outreach. As a priority, activities will 
promote, maintain, and improve the health and financial well-being of participants and their family. A successful 
NRHA LMM will have a strong ability to communicate effectively, build relationships, advocate, and educate 
stakeholders on low-to-middle income families and the ALICE (Asset-Limited-Income Constrained- Employed) 
population. 
 
Commitment to diversity, equity, &amp; inclusion 
We take the broadest possible view of diversity. 
We value the visible and invisible qualities that make you who you are. 
We welcome that every person brings a unique perspective and experience to advance our mission and progress 
our fight for the health, education, and financial stability of every person in every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal 
access to solving community problems. 
We strive to include diversity, equity, and inclusion practices at the center of our daily work. 
We commit to using these practices for our business and our communities. 
 
Cultural Competence: The NRHA Lead Mobility Mentor adapts a lens of cultural competency that conveys 
empathy, support, and an understanding of the people they work and serve with, both internally and externally. This 
competency helps to build trust and effective engagement, build stronger relationships, expand our organization’s 
reach, and more effectively and respectfully engage with people regardless of background. 
 
 
 
 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR 
team. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives and 
healthier communities. 


 • Relationship Oriented: Understands that people come before process and is astute in cultivating 
and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and can 
mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; creating, 
resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results of the 
organization, and thus, the greater network. 

 
Key Accountabilities 

1. Provide leadership to direct reports including goal setting, performance evaluation, career 
development, and guidance in their field of work. 

2. Provide in-depth benefits counseling to participants as they increase their income and public 
assistance decreases. 

3. Serve as liaison between partners and UWSHR; collaborate with community partners to implement 
financial stability strategies for achieving community-level results to assure that all families served 
can thrive. 

4. Serve as a subject matter expert, advocate, and voice for Choice Housing in representing 
UWSHR in the community. 

5. Work cross-functionally with UW Resource Development (RD) and Marketing teams to develop and 
communicate compelling messages to collaborating partners, and the larger community utilizing 
various media. 

 
Essential Duties and Responsibilities 

 
Administrative &amp; Financial: 

 • Support reporting requirements for funders to ensure timely and accurate reporting and budget 
monitoring 

 • Proficient with navigating excel and Apricot 360, UWSHR’s CI programming database system, to 
monitor direct report’s caseloads, capacity, and documentation. 

 • Responsible for the review and approval of financial assistance requests submitted by direct reports as 
related to workforce and wraparound supports. 

 
 
Outreach and Advocacy: 

 • Responsible for establishing trusting relationships with participants and their families while providing 
general support and encouragement. 

 • Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

 • Follow up with participants via phone calls, home visits and visits to other settings where 

 • participants can be found. 

 • Help participants set personal health related goals and attend appointments. 

 • Provide referrals for services to community agencies as appropriate. 

 • Help participants connect with transportation resources and provide appointment reminders in special 
circumstances. Transport participants based on UWSHR transportation policy. 

 
Community Collaboration: 

 • Effectively communicate UWSHR’s mission and vision. 

 • Work closely with NRHA staff and internal team to build trusting relationships with residents. 

 • Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 

 • Knowledgeable about community resources appropriate to needs of participants/families. 

 • Participate in community conversations with internal and external stakeholders to break down 
complex problems and situations, develop strategies, and create solutions. 


 
 
 
Data &amp; Reporting 

 • Assist with the collection of client’s social, financial, and housing wellbeing status while enrolled to 

support reporting requirements to funders and measuring client’s progress. 

 • Understands, analyzes, and uses community and social data to create effective community solutions. 

 • In collaboration with the UWSHR data team, provide oversight to Apricot 360 which collects, 

manages, and reports data specific to programming. Additionally, identifies core measurable 

outcomes related to financial stability to build on United Way’s data impact. 

 • Support the aggregation and analyzation of outcomes and metrics to assess the performance of 

programs to gauge their effectiveness in uplifting the community. Utilize the support of data to help 

drive programmatic shifts when needed. 

 • Responsible for providing consistent communication to any additional Navigators to evaluate 
participant/family status, ensuring that provided information, and reports clearly describe progress. 
 


Program &amp; Implementation 

 • Support Navigators to maintain and manage caseload of participants. 

 • Maintain confidentiality and always remain current with HIPAA compliance. 

 • Utilize all tools and resources available to manage caseload, including but not limited to Unite Us and 
211. 

 • Be available based on the needs of participants with the ability to be flexible with scheduling, 
including traditional and non-traditional work hours; evening and weekends may be required to meet 
the needs of participants and families. 

 • Continuously monitors and evaluates progress based on goals. 
 

 
Marketing, Resource Development, &amp; Outreach 

 • Work effectively with supervisor, Resource Development and Marketing teams to develop and 
communicate compelling messages to collaborating partners, and to the larger community utilizing various 
media. 

 • Maintain and distribute information (participating in events, announcements, trainings) via email, website, 
and other platforms, as needed. 

 • Actively participates in projects, special events, and engages in cross-functional teams or workgroups 
that support the work of the entire organization. 

 • Engage UWSHR staff and volunteers to achieve goals related to programming, funding 
fundraising, and communications. 

o Monitor volunteer performance and success. 
o Provide recognition and acknowledging volunteer efforts. 
o Identify potential new opportunities for volunteers 


Other duties as assigned 
 
Key Skills Requirements: 

 • Bachelor’s degree in human development, family studies, psychology, sociology or related field. 

 • 1-2 years of case management or family coaching experience 

 • Previous supervisory experience preferred 

 • Successful completion of a Community Health Worker formal training program, or ability to complete within 
6 months of hire. 

 • Successful completion of Community Health Worker Certification, or ability to complete within 1 year of hire. 

 • Medical terminology and/or background preferred. 


 • Knowledge of local community resources and services. 

 • Experience in community outreach efforts (paid or volunteer) in patient or customer service. 

 • Excellent problem-solving skills. 

 • Excellent communication, interpersonal, listening, writing. 

 • Ability to take tasks to completion with minimal supervision. 

 • Microsoft Office skills and experience required. 

 • Commitment to excellence and the mission of United Way. 
 
Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, type, and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to others accurately 
via spoken word 

 • Exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, 
pull, or otherwise move objects 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a private home, or 
elsewhere in the community including temperature variations, unpleasant odors, and potential allergens 

 • Although inside work is the standard, it is required that the individual be able to travel and may be exposed 
to a variety of weather conditions 

 • Drivers License required with current valid auto insurance, and acceptable driving record 
 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive.

NHRA Lead Mobility Mentor

Why Choose United Way of Central Florida?Imagine going home each day with the satisfaction of knowing you’ve made a lasting difference. At United Way of Central Florida (UWCF), our team shares a powerful passion for creating positive change in our community. We work in a dynamic and supportive environment where every day brings new opportunities to uplift others. United by our commitment to service, we work hard because we know how much our community relies on us. Alongside a vibrant, positive work culture, we offer competitive benefits and career growth opportunities. If you're looking for a meaningful career that combines personal achievement with community impact, consider joining the United Way team.Position OverviewWe’re looking for a dedicated Community Wellness Navigator to serve Polk County residents by connecting them to the Polk HealthCare Plan and linking them to vital social services for food, housing, transportation, childcare, and more.Key Responsibilities<ul><li>Promote the Polk HealthCare Plan by guiding eligible residents through information and online enrollment.</li><li>Build awareness of local health and social resources for Polk County residents, connecting individuals and families with essential services like SNAP, Medicaid, and food distribution.</li><li>Provide ongoing support for clients and document each interaction accurately in our system.</li><li>Participate in proactive team initiatives to meet departmental goals and exceed benchmarks set by Polk County Indigent Healthcare.</li></ul>What We’re Looking For<ul><li>Flexible schedule, with availability to work some evenings and weekends.</li><li>Comfortable speaking to groups with frequent public interaction.</li><li>Strong problem-solving skills, with the ability to adapt to diverse situations.</li><li>Able to attend outdoor events and work in varying weather conditions.</li><li>Knowledgeable about Health and Human Service resources for Polk County residents.</li><li>Strong teamwork skills and experience working with multicultural, diverse populations.</li><li>Proficiency with Microsoft Office (Word, Excel) and familiarity with SharePoint is preferred.</li></ul>Ideal Candidate Profile<ul><li>Bachelor’s degree in health and human services or related field, or equivalent experience.</li><li>Previous experience in sales and strong interpersonal skills.</li><li>Time-management expertise and clear, effective communication skills.</li><li>Bilingual English/Spanish preferred.</li></ul>Physical RequirementsThis role involves working outdoors year-round in Florida’s climate. Candidates must be comfortable with varying weather conditions.Compensation and BenefitsThis role starts at $22.50 per hour and includes a comprehensive benefits package, paid time off, and holiday pay. When not at events, this position requires in-office presence.Ready to Make an Impact?If you're a motivated, community-centered individual eager to make a real difference, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the first step toward joining our mission-driven team.Diversity &amp; Inclusion at UWCFAt UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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