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One Utah Service Fellow: 211 Northern Utah

One Utah Service Fellow: Welcome Baby

UNITED WAY OF SOUTH HAMPTON ROADS 


Title: NRHA Navigator 

Department: Community Impact – Financial Stability 

Report To: NRHA Lead Navigator 

Date Created: February 2025 

Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in 

common is passion. We work hard because we love what we do, and we know how much our 

community needs us. You’ll learn from some of the best in the business and be constantly 
challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for 

advancement. If you want to be great while doing good, join the United Way team. 

Objectives &amp; Expectations: 

United Way improves lives by mobilizing the caring power of communities to advance the common 

good to help all residents thrive and live the best version of themselves. We all benefit when a 
child succeeds in school, when someone finds a job that sustains a family, or when more people 

get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics 

in our country’s history, the United Way will play a pivotal role in helping residents from under-
resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) 

move towards self-sufficiency. 

 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 

based in Norfolk, and the Intake Specialist must be able to work on a flexible schedule that may 

include evenings and/or weekends to meet program needs. Must have your own vehicle, 
acceptable driving record and ability to travel independently to locations across South Hampton 

Roads. 

 
Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee must 

have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Intake Specialist adapts a lens of cultural competency that conveys 

empathy, support, and an understanding of the people they work with both internally and externally, 
 


 
engage with, and the people they serve. This competence helps to build trust and effective 
engagement, build stronger relationships, expand our organization’s reach, and more effectively and 

respectfully engage with people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way 

Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

ï· Mission Focused: The top priority is creating real social change that leads to better 
lives and healthier communities. 

ï· Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement. 

ï· Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

ï· Brand Steward: Understands his/her role in growing and protecting the reputation and results 
of the organization, and thus, the greater network. 

Key Accountabilities 

ï· Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if 
necessary, to ensure at-risk client’s access to services 

ï· Maintain detailed case records, complete required program documentation, and input timely case 
data into Apricot database 

ï· Collaborate with Lead Navigators and NRHA team to provide support to 
participants/families on their journey towards health, wellness, and self-

sufficiency 

ï· Schedule and complete an in-depth intake assessment with all new referrals 

ï· Support Outreach and Engagement in the evenings and weekends as needed 

 
 Essential Duties and Responsibilities: 

ï· Build trusting relationships with participants and their families while providing general support and 
encouragement. 

ï· Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

ï· Follow up with participants via phone calls, home visits and visits to other settings where participants 
can be found. 

ï· Help participants set personal health related goals and attend appointments. 

ï· Provide referrals for services to community agencies as appropriate. 

ï· Help participants connect with transportation resources and provide appointment 

reminders in special circumstances. Transport participants based on UWSHR 

transportation policy. 

 
Community Collaboration: 

ï· Effectively communicate UWSHR’s mission and vision. 

ï· Work closely with NRHA staff and internal team to build trusting relationships with residents. 

ï· Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 


ï· Knowledgeable about community resources appropriate to needs of participants/families. 
 
Data &amp; Reporting 

ï· Record participant care management information in the database and other software no later than 24 
hours after participant contact. 

ï· Maintain and manage caseload of at least 25 participants. 
 

Program &amp; Implementation 

ï· Maintain confidentiality and always remain current with HIPAA compliance. 

ï· Utilize all tools and resources available to manage caseload, including but not limited to Unite Us and 
211. 

ï· Be available based on the needs of participants with the ability to be flexible with scheduling, 
including traditional and non-traditional work hours; evening and weekends may be required to meet 
the needs of participants and families. 
 

Other Duties as Assigned 
 
Key Skills Requirements: 

 • Experience in human services programs 

 • Successful completion of a Community Health Worker formal training program during your 90 days 
as an employee of UWSHR. 

 • Successful completion of Community Health Worker Certification, or ability to complete within 1 year 
of hire. 

 • Knowledge of best practices in human services and of systems addressing the 
needs of Housing Choice Voucher Program participants and the ALICE population 

 • Ability to maintain respect for the confidentiality of information divulged by or on 
behalf of participants 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work 
independently and make sound decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in 
a high-paced environment 

 • Commitment to assisting families to achieve self-sufficiency 

 • Excellent written and oral communication skills 

 • Experience with MS Outlook, Word, and Excel, PowerPoint 

 • Strong detail orientation and self-organized 

Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to 
others accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to 
lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 
computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 


 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant 
odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions 

 • Driver’s License required with current valid auto insurance, and acceptable driving record 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive. 
 


<ul>	<li>UNITED WAY OF SOUTH HAMPTON ROADS</li>
	<li>Why Work for United Way:</li>
	<li>Objectives &amp; Expectations:</li>
	<li>Commitment to equity, diversity &amp; inclusion</li>
	<li>Key Accountabilities</li>
	<li>Key Skills Requirements:</li>
	<li>Work Demands &amp; Environment:</li>
</ul>

NRHA Navigator

About United Way of Greenville CountyFor over 100 years, we have united the community to help people live better, safer, and more successful lives.&nbsp; While our work has evolved to meet the challenges of the day, our vision remains the same: We believe everyone should have access to the tools and opportunities that empower them to achieve their full potential.Mission &amp; VisionOur mission is to mobilize people and resources to improve lives, strengthen the community, and advance equity for the benefit of all.&nbsp; Our vision is a Greenville County where all people have access to the opportunities to achieve their full potential.Star ValuesOur focus on collaboration, internally and externally, connects our team and work to our community so we can achieve the balance and symmetry needed to consistently show up for all of Greenville County.Support- We collaborate with our team, stakeholders and organizations to support our community and move our mission forward.Trust- With integrity and respect, we embrace transparency and build relationships with each other and the community to deliver on our promises.Act- Each day we show up to do our best work for our coworkers, our investors and our community by staying proactive, adaptable and innovative.Reflect- We reflect the change we wish to see within our communities by holding each other accountable to our mission, recognizing how our leadership today will impact the future of Greenville County.Where We ServeUnited Way of Greenville We serve people across the cities of Greenville, Greer, Fountain Inn, Simpsonville, Mauldin, and Travelers Rest.&nbsp; Our impact also extends to the following communities: Berea, City View, Dunean, Five Forks, Gantt, Golden Grove, Judson, Parker, Piedmont, Sans Souci, Marietta, Taylors, Tigerville, Wade Hampton, Ware Place, and Welcome.Our StrategyPoverty is persistent in Greenville County.&nbsp; We can’t let it win—because everyone deserves a shot at a better life.&nbsp; Our donor base is changing.&nbsp; So must we.&nbsp; From Baby Boomers to Gen Z and beyond, we must adapt and evolve to remain relevant.To flip the script and win for our community, United Way of Greenville County must inspire and activate donors to increase access and reduce barriers to higher earnings for low-income earning members of the community.Position SummaryReports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Director of Community InitiativesLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Greenville, SCFLSA Status:&nbsp;&nbsp;&nbsp;&nbsp; ExemptUnited Way is seeking a passionate and organized Community Resource Coordinator to enhance the 211 resource line and database, aid community members in accessing available community and internal services, and coordinate community partnerships to improve access to essential resources. This role will support community impact initiatives, develop relationships with key stakeholders, and ensure efficient resource allocation to individuals and families in need.Areas of ResponsibilityBuild Community Partnerships, Create Outreach &amp; Engagement Opportunities, and Educate on the Resources Available<ul><li>Build and maintain relationships with nonprofit organizations, government agencies, and other community stakeholders to strengthen access to essential services.&nbsp;</li><li>Coordinate and attend outreach activities, including resource fairs and community fairs, to promote available community resources, UWGC’s initiatives, and educate the public about the 211 system.</li><li>Provide training and technical support to community organizations and 211 staff to ensure effective use of resource networks.&nbsp;</li><li>Identify community partners, outside of the 211 network, and proactively engage them to provide education on the full complement of resources offered through 211 so they may share this information with their clients as well.</li></ul>211 System Enhancement<ul><li>Work collaboratively with 211 partners to improve the effectiveness of the 211 system, ensuring accurate and up-to-date resource information is available to the community.&nbsp; Convene the local 211 partners in person when necessary to collaborate effectively and build relationships.</li></ul>Data Reporting and Analysis<ul><li>Track and analyze resource allocation trends, prepare reports, and provide insights to enhance service delivery.</li></ul>Direct Assistance Distribution<ul><li>Oversee and facilitate the distribution of emergency assistance funds and resources to eligible individuals and families, ensuring fair and efficient processes.</li></ul>Qualifications<ul><li>At least 3 years’ experience in community resource coordination, case management, or nonprofit program coordination.</li><li>Bachelor’s degree in social work, public administration, nonprofit management, or a related field (or equivalent experience).</li><li>Ability to work nights and weekends as required for community events.</li><li>Strong knowledge of social services, emergency assistance programs, and community resources.</li><li>Excellent organizational, problem-solving, and communication skills.</li><li>Ability to work collaboratively with diverse stakeholders and community members.</li><li>Proficiency in data management, reporting, and Microsoft Office Suite.</li><li>Strong presentation, relationship building, and influencing skills required.</li><li>Bilingual abilities (preferred but not required).</li><li>Listen to understand and speak to be understood.&nbsp;</li><li>Obsess over the details, but don’t be a perfectionist.&nbsp;</li><li>Strive for best-in-class.&nbsp;</li><li>Challenge assumptions without being rude or disrespectful. Know when enough is enough.&nbsp;</li><li>Think big and be creative.</li><li>Be thoughtful and kind.</li></ul>HOW TO APPLYSubmit your resume and cover letter to<a href="https://www.readypayonline.com/Proliant/Career/CareerApply.aspx?CID=340cc03a-6590-4c03-a33c-15fe85c9a4db&amp;JID=b7dcf8b3-0931-f011-ac3d-b026284a2e91&amp;CSID=60af90b8-bd00-4b15-88cd-5b05afa9b81a#/career/apply" target="_blank"> Apply Now </a>.United Way of Greenville County offers competitive compensation based on prior experience and qualifications as well as comprehensive benefits in order to best support our people. Benefits we offer include health, dental and vision insurance where United Way of Greenville County pays generously towards the cost of these benefits for employees and their families.United Way of Greenville County is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.

United Way of Greenville County

Community Resource Coordinator

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals. &nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;</li></ul>Purpose of Position:The Information &amp; Referral Team Lead is responsible for assisting the Operations Supervisor with supporting the contact center staff in a manner that ensures quality I&amp;R service delivery and client confidentiality via phone, text, and email. Team Leads also will be involved in follow up communications, intake for specialized programs or services, outbound calls, basic database maintenance and community outreach.&nbsp;Key Responsibilities and Essential Functions:<ul><li>Provide exceptional customer service as the first point of contact with the United Way of Northeast Florida 2-1-1 by linking community members with appropriate services and providing immediate crisis intervention as necessary.&nbsp;</li><li>Provide thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s need(s)</li><li>Serves as initial escalation point for I&amp;R Specialists and routes to Supervisor when requested by clients&nbsp;</li><li>Monitors calls, queue volume, and agent availability to ensure operational efficiency, and fill in as needed&nbsp;</li><li>Assists with ongoing maintenance of resource database information through notifying resource database manager of errors</li><li>Assists with follow up assignments from emails and or voicemails&nbsp;</li><li>Assists with QA by collecting calls, scoring, and submitting to Operations Supervisor for final review&nbsp;</li><li>Assists Operations Supervisor to ensure consistency of training, support, and service across shifts</li><li>Assists and supports the Operations Supervisor as needed and other duties as assigned&nbsp;</li><li>100% compliance with UW 211 policies and procedures</li><li>Knowledge &amp; compliance with Inform USA requirements</li><li>Establish clear and effective communication using good contact techniques and active listening in a non-judgmental way</li><li>Use direct intervention and advocacy when needed as agreed to by the caller</li><li>Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality</li><li>If a client is in a crisis, life-threatening or suicidal situation, assist the client to move from an emotional state to a cognitive state</li><li>Demonstrate a willingness and ability to work with difficult callers or calls using accepted techniques and principles</li><li>Completes required initial and ongoing training as needed</li><li>Demonstrate a commitment to the United Way mission statement and Code of Ethics in all interactions with coworkers and constituents</li><li>Expected to maintain an average score of 70% or greater on all individual performance metrics</li><li>Perform other such duties as may be assigned by the supervisory team&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:<ul><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize</li><li>Preferred minimum of an Associate’s degree or minimum two years’ experience in health and human service related field&nbsp;</li><li>Ability to pass and maintain a Level 2 DCF background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records and must pass pre-employment drug screening.</li><li>Must be detailed oriented and work with a high level of accuracy in every aspect of the job&nbsp;</li><li>Understand, enforce and adhere to specific regulations, including Inclusion/Exclusion policy and Inform USA requirements and standards&nbsp;</li><li>Willingness to accept direction and feedback from management&nbsp;</li><li>Proven team player who demonstrates a caring and compassionate commitment to the callers and their unique circumstances&nbsp;</li><li>Ability to work effectively with community agencies&nbsp;</li><li>Inbound call experience or prior I&amp;R experience strongly preferred</li><li>Proficiency in oral and written communication skills</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced and team environment</li><li>Adapts readily to changes</li><li>Ability to use good judgment and assessment techniques</li><li>Ability to work with minimal supervision.&nbsp;</li><li>Effectively prioritizes work and establishes clear goals and plans</li><li>Flexibility to work variable shifts, including within a hybrid and remote environment including holidays and weekends</li><li>Ability to work overtime as assigned</li><li>Successfully completes Inform USA Certified Resource Specialist exam within one year of eligibility&nbsp;</li><li>Staff members who drive a vehicle on United Way business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way.&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Perform other such duties as may be assigned by the supervisory team&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.United Way reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Team Lead, Information & Referral

General Description: This position supports Family Stability Program case manager(s) in connecting with new participants. In this role, you will engage in outreach efforts to bring new participants into the program, enter demographic data into a computer system to track grant goals, and assist with fulfilling service referrals in an educational setting at our Hallandale Beach location. This position offers the opportunity to make a meaningful impact by representing the program at community events and activities.The Family Stability Program is housed within the Community Partnership School™ (CPS) program. The Family Stability Program provides coaching, resource referrals, and financial education to local parents and students, particularly those with low income and homelessness related conditions.&nbsp;.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Serve as the main point of contact (POC) for the Family Stability Program through community outreach efforts and during participant enrollment stages.&nbsp;</li><li>Screen potential participants to determine if they meet eligibility requirements for the Family Stability Program.&nbsp;</li><li>Input participant demographics, and case related documents into computer database.</li><li>Connect participants presenting an immediate need to appropriate treatment or service providers.&nbsp;</li><li>Utilize a best practice of cultural competency and promote a service environment where participant success and well-being are prioritized.</li></ol>Other Job Duties:&nbsp;<ul><li>Advocate on behalf of participants and families for services, basic needs, and other related issues.&nbsp;</li><li>Stay abreast of&nbsp;community resources and procedures for referring participants to appropriate resources.</li><li>Conduct community and home visits (if needed) related to fulfilling resource referrals.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;This position has no supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Associate’s degree with major course work in social work, psychology or other field closely related field, preferred. High school diploma and two (2) years related work experience can be substituted for higher degree.&nbsp;</li><li>Experience in data entry, customer services, hospitality, community resource referral, or closely related work.</li><li>Ability to communicate effectively with a diverse audience.&nbsp;</li><li>Strong organizational, project management, and interpersonal skills.</li><li>Ability to work independently and in a team environment with a positive attitude and handle sensitive and confidential information with maximum discretion.</li><li>Experience with Microsoft Office Suite</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Outreach and Intake Specialist

General Description:&nbsp;This grant-funded position will work to empower communities to promote drug free lifestyles; build community structures to support those lifestyles; and encourage and support coordinated, systemic approaches to the prevention of substance use. This position will provide overdose prevention education, naloxone distribution and education on naloxone use to Broward community residents.Primary Job Responsibilities and Duties:&nbsp;<ul><li>Develops and distributes educational materials that include information on overdose prevention, the use of naloxone and safe injection practices.&nbsp;</li><li>Distributes educational materials to Broward County residents at six outreach events and 24 sites in zip codes targeting one (or more) of the priority population(s).&nbsp;</li><li>Provides training on naloxone use and distribute naloxone to&nbsp;Broward County residents.&nbsp;</li><li>Works within the Commission’s Comprehensive Community Action Plan, implementing Information Dissemination, Educational Trainings, Alternative Strategies, Environmental Strategies and Community-Based Process.&nbsp;</li><li>Establishes both formal and informal alliances with organizations which have similar or allied goals, such as the School Board, local law enforcement, health care providers, community centers, and service providers.&nbsp;</li></ul>.Other Job Duties:&nbsp;<ul><li>Documents the number of naloxone doses and number of educational materials distributed at each event and each distribution site and give each corresponding invoice to the grant funder.&nbsp;</li><li>Distributes educational materials to individuals at a minimum of 24 sites located in the following zip codes 33064, 33060, 33311, 33316, 33020, 33063, 33069, 33309, 33308, 33313, 33312, 33021, each quarter throughout the contract term.</li><li>Responsible for tracking performance measures for deliverables in accordance with grant.&nbsp;</li><li>Meet with and enlist key local stakeholders, coalitions, and service providers to promote the goals of the United Way Commission on Behavioral Health and Drug Prevention</li><li>Organizes, coordinates or assists in the organization of activities, such as the Annual Behavioral Health Conference, Health/Community Fairs, Town Hall meetings, Broward Youth Coalition activities, Commission task forces and other events to support prevention awareness consistent with the Community Action Plan.&nbsp;</li><li>Responsible for completing all mandatory support documentation and data entry which follows contract requirements for timeliness and accuracy.</li><li>Responsible for prompt compliance with all Commission on Behavioral Health and Drug Prevention and/or United Way of Broward regulations and requirements.</li><li>Maintains productivity requirement and expected billable units per week.</li><li>Responsible and accountable for attendance at Commission Meetings supervision meetings, and audit preparation meetings.</li><li>Serves as a customer service role model to ensure a positive relationship in interactions with all participants, volunteers, the community, and peers.</li><li>Perform duties as needed and/or requested to support and maintain accreditation standards and continuous quality improvement of the Commission on Behavioral Health and Drug Prevention and United Way of Broward County.</li><li>Must be able to work evenings/weekends and maintain reliable transportation.</li><li>Must be able to be at work consistently with regular attendance and punctuality and be willing and able to handle all the duties and responsibilities of this position daily.</li><li>Responds appropriately and effectively to the diversity of co-workers, consumers and stakeholders.&nbsp;</li><li>Takes responsibility for other assignments as they arise in the development of UWBC’s Commission activities.</li><li>Coordinates planning and requests from other Divisions that relate to UWBC’s Commission.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises: &nbsp;Volunteers if applicableEducation &amp; Experience:&nbsp;Combination of education and experience represented by:<ul><li>Bachelor's degree and/or at least 4 years’ experience working in the Mental Health and Substance Abuse related field.&nbsp;</li><li>Experience in Human Services Substance Abuse/Mental Health, community organization, program outreach and training facilitation, required.</li><li>Certified Prevention Professional, preferred.</li><li>Administrative &amp; Supervisory experience working with volunteers.&nbsp;</li><li>High Proficiency required in Microsoft office products like Excel and other related computer programs.</li><li>Strong organizational, customer service and interpersonal skills are required.</li><li>Will be required to drive to various outreach locations in Broward County. MUST have reliable transportation.&nbsp;</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Prevention Outreach Specialist 

ABOUT UNITED WAY OF CASS-CLAY&nbsp;United Way of Cass-Clay’s purpose is to create a better tomorrow for everyone by uniting people and resources to break the cycle of poverty. Grounded in local impact, the organization brings together community members, businesses, nonprofits, and government partners to develop strategic solutions that address the root causes of poverty in Cass and Clay counties. With an inclusive, equity-centered approach, United Way leads efforts that not only meet immediate needs but also foster long-term stability and opportunity for individuals and families.Through its bold goals of Prevent Hunger &amp; Homelessness, Prepare Children to Succeed, and Strengthen Families, United Way of Cass-Clay delivers measurable outcomes for the community. In 2023, their initiatives helped prevent homelessness for over 2,800 individuals, distributed 5.1 million pounds of food to nearly 13,000 families, and supported more than 6,000 students with backpacks and school supplies. By aligning community resources and data-driven strategies, United Way of Cass-Clay continues to drive sustainable change and build a stronger, more connected region. &nbsp;In support of its mission-driven initiatives, United Way of Cass-Clay launched a fundraising campaign and achieved their goal of raising $6.2 million. Impressively, 99% of all funds raised stay within the local area, directly fueling programs that combat hunger and homelessness, support children’s education, and strengthen families throughout the Cass-Clay region.FINANCIAL HIGHLIGHTSAt United Way, we are dedicated to responsibly managing every dollar entrusted to us. By keeping administrative costs low and optimizing program efficiency, we ensure every&nbsp;cent possible is invested to create meaningful change in our community.&nbsp;Revenue is generated from the following areas:<ul><li>Individual Giving 52%</li><li>Corporate Giving 22%</li><li>Special Events 10%</li><li>Sponsorships 7%</li><li>Investment Income 5%</li><li>Grants 4%</li></ul>BOLD GOAL 1 | Preventing Hunger &amp; HomelessnessWe believe every family deserves a place to call home and nutritious food to keep them healthy. We collaborate with local experts to address the root cause of homelessness and hunger, striving to prevent families and children from facing these hardships. Additionally, we invest in shelters and food pantries, ensuring comprehensive support for families as they work toward breaking the cycle of poverty.&nbsp;BOLD GOAL 2 | Preparing Children to SucceedWe believe kids deserve the opportunity to reach their full potential. We know that children who receive high-quality, early childhood education and start&nbsp; kindergarten prepared – are more likely to succeed in school and graduate. This critical milestone sets the foundation for a future filled with opportunities and choices as kids grow into adulthood.BOLD GOAL 3 | Strengthening FamiliesWe believe every family deserves the opportunity to thrive. Breaking the cycle of poverty is not easy. By improving the health, well-being, and&nbsp; stability of families we help provide the foundation to strengthen and stabilize families creating generational change.ABOUT THE ROLEUnited Way of Cass-Clay seeks a President &amp; Chief Executive Officer (CEO) to successfully guide the organization into the future and continue the growth and legacy of community impact.&nbsp; The President &amp; CEO provides the strategic vision and leadership to champion an effective and unified response to community needs. The President &amp; CEO will lead and inspire a team of staff, board, volunteers, and community stakeholders to fulfill the mission of United Way. The successful candidate will have the experience, skills, and capacity necessary to effectively fulfill the key accountabilities of the position including Staff Leadership &amp; Organizational Culture, Strategic Leadership &amp; Organizational Alignment, Community Engagement &amp; Brand Awareness, Fundraising &amp; Resource Development, Operational Excellence &amp; Program Delivery, Financial Oversight &amp; Stewardship, Board Governance &amp; Engagement.&nbsp;KEY ACCOUNTABILITIESStaff Leadership &amp; Organizational CultureLead a strong internal team and foster a healthy, high-performing, values-driven culture.&nbsp;Key Responsibilities:&nbsp; &nbsp;• Set the tone for inclusive, purpose-driven leadership &nbsp;• Support leadership team in goal setting, development, and accountability &nbsp;• Establish regular performance feedback and recognition practices &nbsp;• Prioritize staff well-being, engagement, and professional growthStrategic Leadership &amp; Organizational AlignmentProvide strategic direction and leadership to advance UWCC’s Bold Goals and overall mission.&nbsp;Key Responsibilities:&nbsp; &nbsp;• Facilitate creation and ongoing refinement of UWCC’s strategic plan &nbsp;• Align leadership team, board, and staff to organizational goals and priorities &nbsp;• Monitor trends and adapt strategies to changing community needs &nbsp;• Actively lead Bold Goal planning, prioritization, and cross-sector partnershipsCommunity Engagement &amp; Brand AwarenessServe as the chief community ambassador and storyteller to grow UWCC’s visibility, trust,&nbsp;and influence.&nbsp;Key Responsibilities:&nbsp; &nbsp;• Represent UWCC at public events, media engagements, and stakeholder meetings &nbsp;• Build relationships with civic, nonprofit, corporate, and faith-based leaders &nbsp;• Guide marketing and communications strategy to tell compelling stories of impact &nbsp;• Actively promote awareness of UWCC’s Bold Goals and community progressFundraising &amp; Resource DevelopmentDrive strategic fundraising and advancement efforts to support annual and long-term&nbsp;financial sustainability.&nbsp;Key Responsibilities:&nbsp; &nbsp;• Lead or support cultivation and solicitation of major donors &nbsp;• Guide execution of annual giving campaigns and corporate partnerships &nbsp;• Strengthen development team capacity and donor stewardship efforts &nbsp;• Oversee execution of Fargo-Moorhead campus advancement planOperational Excellence &amp; Program Delivery&nbsp;Ensure high-quality delivery of UWCC programs and operational systems that advance the Bold Goals.&nbsp;Key Responsibilities:&nbsp; &nbsp;• Oversee program execution and alignment with strategic goals &nbsp;• Establish clear accountability and evaluation systems for program outcomes &nbsp;• Work with leadership team to optimize systems, workflows, and cross-functional coordination &nbsp;• Use data to assess community needs and program impact &nbsp;Financial Oversight &amp; StewardshipEnsure financial sustainability, transparency, and responsible stewardship of UWCC’s resources.&nbsp;Key Responsibilities:&nbsp; &nbsp;• Develop and manage annual budget with input from staff and board &nbsp;• Ensure financial policies, reporting, and internal controls are in place and followed &nbsp;• Partner with Director of Finance &amp; Administration to monitor and report performance &nbsp;• Make financial decisions aligned with strategy and missionBoard Governance &amp; EngagementPartner with the Board of Trustees to ensure strong governance, accountability, and leadership alignment.Key Responsibilities:&nbsp; &nbsp;• Plan and facilitate effective board meetings and committee structures &nbsp;• Ensure board members are informed, equipped, and engaged &nbsp;• Collaborate with board leadership on succession, recruitment, and performance &nbsp;• Provide timely updates and recommendations on critical issuesABOUT THE CANDIDATEIs This Role the Right Fit for You?The Board of Directors sees the ideal candidate for the position matching as many aspects as possible in the bullets below: &nbsp;• Passion for and commitment to the community and United Way of Cass-Clay’s mission &nbsp;• Proven executive or senior management experience in a mission-driven organization, whether in the nonprofit, public, or private sector. While previous nonprofit leadership is a plus, we welcome candidates who bring a strong record of strategic leadership, community impact, and a deep commitment to purpose-driven work. &nbsp;• Demonstrated results and working knowledge of fundraising principles. &nbsp;• Exceptional leadership and communication skills, including a proven track record in leading and growing organizations. &nbsp;• Team builder and coach when working with staff and volunteers. &nbsp;• Build strong, trusted relationships and partnerships, inspiring others to take action. &nbsp;• Gain consensus from various groups, unifying efforts to common goals and achieving impactful results. &nbsp;• Critical thinking skills to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. &nbsp;• Possess working knowledge of the legal, fiscal, and regulatory environment in which a nonprofit operates. &nbsp;• Strong business and fiscal management skills. &nbsp;• Personal ethics and integrity that reflect positively on the mission and the organization; is a passionate and convincing champion for the mission and is&nbsp; involved and respected in the community. &nbsp;• Committed to championing and fostering an organization that is accessible and welcoming. &nbsp;• Bachelor’s degree in a related field required, with an advanced degree preferred. &nbsp;• Minimum of 5 years experience in a senior leadership position. Compensation and Benefits United Way Cass-Clay offers a competitive salary and a comprehensive benefits package. &nbsp;APPLICATION AND SELECTION PROCESSApply<ul><li>Interested candidates complete the online application</li></ul>Initial Screening<ul><li>A&nbsp;Sagency&nbsp;Search Consultant may schedule an initial&nbsp;15-20 minute&nbsp;phone call with qualified applicants.&nbsp;</li></ul>Sagency&nbsp;Interview<ul><li>A&nbsp;Sagency&nbsp;Search Consultant will schedule a 60-minute interview with specific candidates.&nbsp;</li></ul>Online Assessment<ul><li>After this initial interview process with&nbsp;Sagency, qualified candidates may be asked to complete an online assessment.</li></ul>Client Interviews<ul><li>Select candidates will have a first-round interview with United Way of Cass-Clay Search Committee.&nbsp;</li></ul>Thank you for your interest in this opportunity.!

United Way of Cass-Clay

President and CEO

United Way of Greater Cincinnati (UWGC) is seeking a detail-oriented Associate to join our growing Project LIFT Network team. Project LIFT is a community-driven initiative focused on empowering families financially through collaborative efforts with diverse partners across the region.This role serves as a central support within the Project LIFT Network to manage successful network operations, ensure quality data collection and reporting, and promote effective process and process improvement.&nbsp;General Function:<ul><li>Facilitate Effective Network Processes: Collaborate with the Senior Manager to ensure alignment and connectivity among Project LIFT Network partners. Promote understanding of the network's shared purpose and goals and create efficient processes to support network activities.</li></ul><ul><li>Facilitate Data Management and Process Improvement: Develop and maintain processes and procedures to support the coordination of network activities and functions. Ensure data quality through data collection, audits, and continuous improvement efforts. Support the implementation of new technology platforms and tools to enhance network efficiency.</li></ul><ul><li>Guide Network Activities: Provide guidance to network members on data collection, analysis, and reporting. Assist in the evaluation of network activities to measure progress and inform decision-making. Support the development of best practices and reports to guide data quality and community impact.</li></ul><ul><li>Cultivation of Trust, Learning, and Accountability: Help build and promote a culture of trust, learning, and accountability within the Project LIFT Network. Foster open communication, transparency, and mutual respect among network members to strengthen relationships and enhance collective impact.</li></ul>Key Areas of Responsibility:<ul><li>Assessment and Progress Tracking: Help to implement systematic assessment and tracking methods to monitor the progress and outcomes of the Project LIFT collaborative effort. Regularly assess and evaluate the effectiveness of network activities in achieving the initiative's goals.</li></ul><ul><li>Continuous Learning and Improvement: Foster a culture of continuous learning and improvement within the Project LIFT Network. Analyze data and feedback to identify areas for enhancement and collaborate with team members to implement improvements.</li></ul><ul><li>Alignment of Common Measures: Act as central support for the Project LIFT Network by monitoring common measures of success for the Project LIFT initiative, including stable or increased income, goal achievement, and barriers removed for families. Ensure alignment of network activities with these measures.</li></ul><ul><li>Data Management and Reporting: Serve as the backbone support for the Project LIFT Network by managing the collection, analysis, and reporting of data related to Project LIFT outcomes. Ensure accurate and timely reporting of data to the shared data collection platform and stakeholders, facilitating transparency and accountability.</li></ul><ul><li>Collaboration with Stakeholders: Collaborate with network members and stakeholders to ensure understanding and alignment with assessment and tracking processes.</li></ul><ul><li>Promotion of Data-Informed Practices: Promote the use of data-informed practices within the Project LIFT Network. Provide training and support to network members on data collection, analysis, and utilization of the shared data collection platform (Salesforce).</li></ul><ul><li>Maintenance of Network Operations: Play a key role in keeping the Project LIFT Network running smoothly by providing essential administrative and logistical support. Help to coordinate resource allocation, scheduling, and operational logistics to ensure the network has the necessary resources and capacity to achieve its goals.</li></ul><ul><li>Documentation and Communication: Document assessment methodologies, findings, and recommendations for internal reference and external communication. Document key decisions, actions, and outcomes from collaborative efforts within the Project LIFT Network. Prepare reports and presentations to communicate progress, outcomes, and learnings to stakeholders.</li><li>Performs other duties as assigned. &nbsp;</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in a related field or equivalent experience.</li><li>Two to three years of professional work experience.</li><li>Strong technical skills with proficiency in data analysis tools and technology platforms.</li><li>Excellent attention to detail and organizational skills.</li><li>Ability to manage multiple tasks and priorities in a dynamic environment.</li><li>Strong critical thinking and problem-solving abilities.</li><li>Willingness to travel locally for events within the regional area.</li></ul>Salary-mid 40's plus competitive benefits packageApplicants should apply by&nbsp;Friday, March 1, 2024,&nbsp;via the link below:<a href="https://jobapply.page.link/HKUmY" target="_blank">https://jobapply.page.link/HKUmY</a>UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and InclusionWhy Join Us: As a Project LIFT Network Associate, you'll play a vital role in driving positive change and advancing equitable financial empowerment for families in our community. Join a passionate team committed to making a difference and creating lasting impact.Apply Now: If you're ready to contribute your skills and passion to a meaningful cause, we'd love to hear from you! Apply today to join our dedicated team at United Way of Greater Cincinnati.

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