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The Vice President of Impact Services provides leadership and overall direction to 211 Northwest Florida and the community impact work of United Way of West Florida. This position is responsible for the planning, development, management and implementation of strategies and investments to help improve programs and services to fulfill UWWF’s Mission, Vision, and Priorities. The VP of Impact Services ensures training curricula, policies, and processes are in place that meet 211, 988, and Veteran Support Line accreditation standards. The VP of Impact Services is a member of the UWWF leadership team, and as such works to further the mission of UWWF and to help the organization become a thriving United Way while achieving community level change.&nbsp;Main Job Tasks and Responsibilities:&nbsp;211/988/Veteran Support Line&nbsp;Maintains up to date knowledge and understanding of community resources and works with the Resource/Data Operations Manager to ensure the resource database is updated as needed, and at least once a year.&nbsp;Provides timely and regular reports to the UWWF Board of Directors, funders, United Way of Northwest Florida, United Way Emerald Coast, Inform Florida and other key partners.&nbsp;Ensures training, monitoring and scheduling systems are in place for 211/988 staff and structure.&nbsp;Maintains system for a disaster activation of staff and volunteers. Authorizes overtime as needed. Works with United Way Worldwide and United Way of Florida for help engaging other 211s to take calls when call volume greatly exceeds 211 Northwest Florida’s capacity. &nbsp;The intensity of the disaster may determine working at an alternative location, including the Emergency Operations Center (EOC).&nbsp;Maintains working knowledge of all telephone and call center equipment and software including: &nbsp;VisionLink, other necessary databases, and softphone headsets; and backup administrators of the telephone system.&nbsp;Maintains working knowledge of information and referral software (VisionLink, C.A.N., WebEOC and others).&nbsp;With input from the Center Director, identifies annual equipment and software demands, arranging for upgrades and/or replacements.&nbsp;Ensures 211 maintains website synchronization (VisionLink, Go-Daddy domains, and email accounts for remote access).&nbsp;Strengthens partnerships in the counties where 211 operates.&nbsp;Works with VP of Philanthropy and Communications and CEO to identify additional funding sources for 211.&nbsp;Working with the 211 Center Director, evaluates system for continuous improvement to accelerate the impact and growth of 11.&nbsp;Works with Marketing on strategic messaging for 211.&nbsp;Seeks opportunities to educate the public regarding 211 via oral and written methods.&nbsp;Community Impact&nbsp;Provide leadership, supervision and evaluation to direct reports and monitor their leadership of staff.&nbsp;Research and identify innovative initiatives to benefit Escambia and Santa Rosa counties as it relates to impact services.&nbsp;&nbsp;Identify opportunities for collaboration and partnerships to improve the quality of life of Escambia and Santa Rosa County residents, establishing UWWF’s visibility, involvement and leadership in UWWF’s focus areas of youth opportunity, healthy community, financial security and disaster resilience.&nbsp;Work with the team to manage or oversee community initiatives, such as Healthy Schools Escambia, VITA, and Achieve Escambia, providing strategic direction and coordinating program components.&nbsp;Assist with resource development for community initiatives, including but not limited to foundation, state, and federal grants.&nbsp;Assist in setting vision and priorities and defining outcomes for UWWF’s internal programs&nbsp;Conduct research, gather data, conduct focus groups, and prepare reports on critical community issues and community needs.&nbsp;Identify and monitor key indicators that measure the effectiveness of UWWF’s community impact work.&nbsp;Provide for the analysis and maintenance of data necessary for planning and reporting.&nbsp;Work closely with Resource Development and Marketing teams to ensure consistent messaging, information sharing and collaborative planning that strengthens United Way initiatives. &nbsp;&nbsp;Develop and manage annual department budgets.&nbsp;Community Investment&nbsp;Work with staff to manage and facilitate community investment process.&nbsp;Assist with recruitment and training of community investment volunteers, ensuring representation from a variety of sectors within the community.&nbsp;Ensure a community investment framework that relies on data to support priorities.&nbsp;Oversee &nbsp;training and support to partners to ensure outcomes are met.&nbsp;Assist with evaluation of agency progress towards goals and outcomes.&nbsp;Work with Community Investment Committee and staff to strategically review and revise the community investment process to ensure continuous improvement&nbsp;Certifications:&nbsp;Pass all required FEMA (online) and classes (Incident Command System) Series 100-800 in preparation for functioning at the Emergency Operations Center during a disaster.&nbsp;Obtain/maintain AIRS certification in Information and Referral and Resource Specialist.&nbsp;

United Way of West Florida

United Way of Escambia County

VP of Impact Services

United Way of El Paso County is committed to improving the lives and futures of all people in the 
community. We bring together expertise, funding and volunteer support to positively impact 
education, health, basic needs, and financial stability. In partnership with others, we work to 
eliminate inequities experienced by diverse populations so that all people have a safe, healthy 
home environment, achieve their educational potential, and increase their financial stability. We 
commit to building bridges across cultural, racial, religious, and economic boundaries. 

POSITION: SENIOR VICE PRESIDENT/CHIEF OPERATING OFFICER 
 
REPORTS TO: President and CEO 
 
PURPOSE: The Senior Vice President/Chief Operating Officer (SVP/COO) supports the 

mission of United Way of El Paso County (UWEPC) by leading a team of 
passionate and committed individuals to develop and sustain deep redesign of its 
strategy and operations. 

 
The SVP/COO will lead operations, assisting the CEO in governance and 
corporate administrative matters, including business/strategic planning and 
organizational change efforts. The SVP/COO will provide supervision and 
oversight to staff teams and departments, in addition to representing the 
organization in the CEO’s absence in public meetings, events and with volunteers 
and other stakeholders to further United Way’s interests. 

 
 
POSITION OVERVIEW: 

Demonstrate ability to think strategically about the unique role, approaches and contributions of 
United Way of El Paso County. 

Ability to develop and implement United Way’s overall business/organizational strategy, 
integrating the functional areas into highly effective community impact response to critical 
community needs. 

Have extensive experience in leading high-performing teams (volunteers and staff) in the design 
and delivery of results-based, high-profile, large-scale initiatives, programs and advocacy/public 
policy efforts. 
 
KEY RESPONSIBILITIES: 

Provide leadership and management to a high-performing team of volunteers, staff and 
community members by clarifying priorities, creating and monitoring progress towards 
organizational and individual goals. Working closely with the CEO and Board, direct the 
cultivation, solicitation, execution, and stewardship of UWEPC’s resources. 
 
Philanthropy and Engagement 

ï· Assist the implementation of corporate partnerships and their employees through new 
engagement opportunities, existing initiatives and lead the change management process 
for a successful philanthropy transformation. 


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ï· Assist to engage leadership, Board, and external champions to identify, connect with, and 
secure new mutually beneficial partnerships across a variety of industries and sectors. 

ï· Invest time and focus in helping to develop and implement new norms for utilizing our 
CRM for managing portfolio and account activity, donor outreach, donor research, 
employee engagement, event attendance, communications, etc. 

ï· Oversee Engagement (Marketing &amp; Communications); produce compelling digital and 
printed corporate giving assets to promote our work, elevate our existing partners, and 
demonstrate the impact of corporate partnership investments 

ï· Consult with other United Way markets on best practices and innovations in corporate 
giving. 

ï· Attend and participate in community events to strengthen United Way's presence and 
establish and grow relationships. 
 

Administrative/Operations Functions 

ï· Oversight of Human Resources functions, including establishing staff benefits and policies 
designed for attracting and retaining qualified staff. 

ï· Manage, coach, and develop staff leaders. 

ï· Perform duties in accordance with UWEPC policies and procedures 

ï· Manage department budget and expenses including planning and management of budget 
line items for specific outcomes. 

ï· Direct and manage employees, interns, consultants, and volunteers. 

ï· Ensure staff work plans meet organizational goals and objectives. 

ï· Counsel and assist staff in professional growth and development within UWEPC and the 
community. Conduct timely performance evaluations. 

ï· Serve as general resource to all staff, facilitate internal committees as requested. 

ï· Implement the goals and objectives of the Board-approved Strategic Plan and on a regular 
basis, present results and challenges to board and senior staff. 
 

Budgeting and Risk Management 

ï· Assist in establishing an annual budget plan. 

ï· Evaluate budget reports vs. actual results and recommend corrective action as required. 

ï· Oversee the contract approval process to ensure contractual terms and cost effectiveness. 

ï· Participate in the financial internal control system as required. 

ï· Manage progress towards revenue goals throughout the year, providing monthly 
projections against goal, with a strong emphasis on understanding and follow-up of 
revenue projected. 

ï· Ensure accurate and detailed donor and account records in order to analyze deployment 
of resources against objectives; assign relationship management responsibilities 
throughout the Corporate Partnerships team; assess and evaluate areas of responsibility 
and adjust resources across all industries and portfolios as needed to drive increased 
investments and engagement. 
 

Community Impact 


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ï· Provide leadership over the development of community-wide goals, and implement a 
strategic and cohesive plan for impact to make progress on these goals, all based on an 
understanding of community needs, an awareness of community resources, and a 
knowledge of local and national best practice strategies (financial, advocacy, volunteer, 
other). 

ï· Leverage and align UWEPC’s unique strengths and abilities to support the strategies by 
engaging in relationships and partnerships, and measuring results. 

ï· Oversee community information assets and needs, and direct initiatives to address 
development and dissemination of information related to health and human services. 

ï· Work with board and staff to identify and recruit a diverse and dynamic group of business, 
academic and community change leaders to support UWEPC’s Community Impact 
agenda. 

ï· Oversee collection and tracking of key data points related to United Way’s areas of 
strategic focus. 

ï· Provide leadership over the development of direct systems and structures for the 
investment of the (UWEPC) Community Impact Fund and other small funds. 

ï· Provide leadership and direction in the design and implementation of integrated strategies 
that deliver results on United Way’s Community Impact Agenda. 

 
Public Policy &amp; Advocacy 

ï· Provide leadership, strategy, planning, coordination and implementation of public policy 
agenda/initiatives, including stakeholder, i.e., Board of Directors, Community Impact 
Committees, funded agencies, etc., participation. 
 

SKILLS AND COMPENTENCIES: 

Interpersonal Skills 

ï· Experience working in collaborative environments and cross functionally to achieve goals. 

ï· Strong project management, process improvement, or other applicable experience. 

ï· Strong analytical skills using data to support decisions. 

ï· Problem-solver and self-starter who initiates solutions; collaborates and negotiates 
effectively with team members, partners, and stakeholders. Strong ability to distill and 
communicate complex issues and concepts to others. 

ï· Strong communicator focused on building relationships and leveraging partnerships to 
advance priorities and initiatives. 

ï· Personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, and 
sense of humor. 
 

Computer Skills 

Excellent computer skills with knowledge of MS Office applications (Outlook, PowerPoint, Word, 
Excel); knowledge of social media and website management platforms i.e. Facebook, Twitter, 
Snapchat, Instagram, Wix; Strong knowledge of virtual meeting platforms i.e. Zoom, GoTo 
Meeting, Facebook Live, Microsoft Teams; knowledge of case management software and 
workflow. 


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Core Competencies for all UWEPC Staff 

ï· Mission Focused: Catalyze others’ commitment to the mission to create real social change 
that leads to better lives and healthier communities. This drives their performance and 
professional motivations. 

ï· Relationship-Oriented: Understands that people come before processes and is astute in 
cultivating and managing relationships toward a common goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the community and 
can mobilize resources (financial and human) through meaningful engagement 

ï· Results Driven: Dedicated to shared and measurable goals for the common good: 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact 

ï· Brand Steward: Steward of the brand and understands his/her role in growing and 
protecting the reputation and results of the greater network. 


Minimum Qualifications-- Experience/Position Requirements 

Bachelor’s degree in business, public administration, social sciences, non-profit management, or 
related field with ten (10) years of senior leadership/management experience or MBA/advanced 
degree with seven (7) years of senior leadership/management experience. 
 
Broad based business background with knowledge and experience in organizational 
development, continuous quality improvement, and business compliance requirements, 
preferably with background in each of the managed functions. Demonstrated executive and 
administrative capability including organizational development and change management 
experience. 
 
Analytical and decision-making skills and an ability to anticipate and develop appropriate 
recommendations consistent with the desired work environment. Leadership, strategic vision and 
big picture perspective. 
 
Excellent verbal and written communication skills and an ability to create the internal 
communication systems needed to engage and build staff ownership of the organization’s goals 
and objectives at all levels of the organization. Business perceptive and creative, innovative, 
critical, and forward-thinking skills. 
 
Ability to assume a leadership role while establishing effective working relationships with a broad 
cross-section of staff and volunteers in a culturally sensitive and respectful manner. 
 
Previous volunteer and/or work experience in both the for-profit and non-profit sectors is 
desirable. 
 
Must be able to work a flexible schedule with the possibility of early morning, evening, and 
weekend work. 
 
Must pass a background check. 
 
The physical demands described here are representative of those that must be met by an 
employee. Reasonable accommodations may be made to enable individuals with disabilities to 
perform the essential functions. While performing the duties of this job the employee is regularly 


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required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using 
a keyboard is required. Specific vision abilities required by this job include long hours viewing a 
computer monitor screen and occasionally lifting up to 25 pounds. 
 
The employee may occasionally travel using personal vehicle and/or work outside normal office 
environment. Must possess a valid driver’s license, current auto insurance, and daily access to 
reliable vehicle. 
 
The above statements are intended to describe the general nature and level of work being 
performed by the individual in this position. They are not intended to be an exhaustive list of all 
duties, responsibilities, and skills required of the position. Duties, responsibilities and activities 
may change at any time with or without notice. 
 
Job Classification: Exempt Salary: $80,000- $100,000 
 
This is a full time exempt position with competitive Benefits (Health, Dental, Life Insurance and 
Retirement Contributions). 
 
The United Way of El Paso County is an equal opportunity employer. We champion diversity, 
equity, and inclusion. We take action to ensure equal opportunity and all candidates are 
considered without regard to race, color, religion, national origin, age, sex, sexual orientation, 
gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other 
legally protected status.

United Way of El Paso County

Senior Vice President/Chief Operating Officer

Purpose of Position:&nbsp;Northeast Florida is home to over 425,000 active-duty servicemembers, veterans, and their families, representing nearly 25% of all households. Their needs are diverse, and navigating available services can be challenging. Basic referrals often fall short. This role provides peer-based care coordination to help veterans access and sustain the support they need.The Veteran Care Coordinator (VCC) is a veteran-peer and system of care navigator. The VCC works closely with veterans, military servicemembers, and their families who require comprehensive community support services, ensuring they receive the necessary assistance to overcome barriers.&nbsp; Key Responsibilities and Essential Functions:&nbsp;<ul><li>Utilize strong customer service, interpersonal, problem-solving, and troubleshooting skills to de-escalate complex situations and ensure timely coordination of veteran care.</li><li>Handle service requests from Veterans, their families, and community partners.</li><li>Assess eligibility based on criteria, capacity, location, and client preferences.</li><li>Create client care plans addressing individual needs.</li><li>Activating safety plans, warm handoffs, or emergency protocols as needed in crisis situations.</li><li>Administer suicide-risk screenings (Rapid Suicide Screen, C-SSRS per SSG Fox SPGP standards).</li><li>Complete safety plans and document all risk assessments and interventions in compliance with grant requirements.</li><li>Maintain consistent contact with veterans to ensure progress, resolve barriers, and provide trauma-informed support during crises.</li><li>Coordinate direct referrals and warm introductions to appropriate treatment and service providers.</li><li>Manage a high-volume, multi-county caseload with independence and strong judgment.</li><li>Maintain accurate case records, track activities, and ensure documentation meets all compliance and audit standards.</li><li>Prepare audit-ready data and performance reports for multiple funding streams.</li><li>Analyze program data and case trends to identify service gaps and inform strategy adjustments.</li><li>Work with Mission United Manager on complex cases, process improvements, and provider performance.</li><li>Collaborate with other departments and Veteran Care Coordinators to advance organizational goals.</li><li>Be trained to assist in fielding calls in the 211 and 988 call centers as needed, ensuring seamless coverage and support across crisis and navigation services.</li><li>Develop and maintain relationships with social service partners and community resources.</li><li>Coordinate care across VA, crisis services, housing, legal, mental health, and other providers.</li><li>Engage in community outreach to raise awareness of veteran services and strengthen partnerships.</li><li>Participate in cross-department training and process improvement initiatives to enhance program efficiency and outcomes.</li><li>Execute additional tasks as directed by the Manager of Mission United</li></ul>Experience/Qualifications:&nbsp;<ul><li>Bachelor’s degree required.</li><li>Master’s Degree Preferred.&nbsp;</li><li>U.S. military Veteran. Discharge Condition Other Than Dishonorable.&nbsp;</li><li>Knowledge of Veterans Administration (VA) programs, Veteran and community social services highly desirable.</li><li>Experience working with the Veteran population.</li><li>Required to achieve certification as a Florida Veterans Support Line (FVSL) Recovery Peer Specialist within 18 months of hire date.</li><li>Expertise in providing quality customer service.</li><li>Experience with Microsoft Office Suite.</li><li>Skilled at tracking, managing data, and grant compliance.</li><li>Proficiency in oral and written communication skills.&nbsp;</li><li>Proficient working well in teams and contributing to a positive work culture.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs.</li><li>Ability to build relationships with and collaborate with community partners.&nbsp;</li><li>Comfortable working in a fast-paced environment.&nbsp;</li><li>Keep all activities in line with the core values of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul><ul><li>Flexibility to work variable shifts within a hybrid, typically remote environment, with in-person work meetings and events as required by management.&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li></ul>Preferred Experience:<ul><li>Certified as a Florida Veterans Support Line (FVSL) Recovery Peer Specialist</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

United Way of Northeast Florida

Northeast Florida

Veteran Care Coordinator

Position Title:Greenville Together: Street Outreach &amp; Engagement SpecialistReports To:Street Outreach Program leadJob Summary:The&nbsp;Crisis Street Outreach &amp; Engagement Specialist&nbsp;plays a key role in Greenville Together’s coordinated effort to address unsheltered homelessness through proactive, housing-focused outreach. Working as part of a small, dedicated team, the Specialist will maintain a consistent and visible presence in Greenville’s downtown corridor—particularly during nontraditional hours such as evenings, early mornings, and weekends—to engage individuals experiencing homelessness and connect them to shelter, housing, and supportive services.This position emphasizes rapid connection to housing, relationship-based engagement, and strong collaboration with service providers, local law enforcement, health and behavioral health systems, and downtown business partners.Key Responsibilities1. Outreach and Engagement&nbsp;<ul><li>Conduct proactive, street-based outreach throughout Greenville’s downtown corridor and surrounding areas, including during evening and weekend hours.</li><li>Utilize trauma-informed care, crisis-intervention training, motivational interviewing, and person-centered practices to build trust and rapport with individuals experiencing unsheltered homelessness.</li><li>Provide immediate assistance to meet basic needs (food, water, clothing, hygiene kits) and ensure safety in crisis situations.</li><li>Perform housing-focused assessments, including completion of Coordinated Entry intake processes and vulnerability assessments (e.g., VI-SPDAT).</li><li>Engage individuals in ongoing conversations about housing and services, offering repeated opportunities for connection and assistance.</li></ul>2. Housing and Service Coordination&nbsp;<ul><li>Collaborate with partner agencies, shelters, healthcare providers, and outreach teams to coordinate pathways to housing and supportive services.</li><li>Conduct warm handoffs and, when appropriate, accompany participants to appointments or housing viewings to ensure continuity of care.</li><li>Work collaboratively with Greenville Together partners to identify outreach hotspots and coordinate shared response strategies.</li><li>Facilitate access to benefits, healthcare, employment services, and transportation resources as needed.</li></ul>3. Collaboration and Community Partnership&nbsp;<ul><li>Build and maintain strong relationships with key community stakeholders, including law enforcement, downtown business owners, behavioral health providers, emergency responders, and faith-based partners.</li><li>Respond to outreach requests received through the dedicated Greenville Together homeless outreach call line and coordinate with responding partners for timely follow-up.</li><li>Participate in regular team meetings and cross-agency coordination sessions to share updates, trends, and insights that inform outreach strategy.</li><li>Represent Greenville Together in a professional and compassionate manner, strengthening community trust and collaboration.</li></ul>4. Data, Documentation, and Accountability&nbsp;<ul><li>Accurately document all outreach encounters, service connections, and housing outcomes.</li><li>Contribute to Greenville Together’s shared data reporting, supporting systemwide transparency and continuous improvement.</li><li>Maintain confidentiality and comply with all privacy, ethical, and data security requirements.</li><li>Track trends, identify gaps, and recommend improvements to outreach and engagement strategies</li></ul>Qualifications<ul><li>Bachelor’s degree in Social Work, Human Services, or related field; or at least three (3) years of equivalent experience working with individuals experiencing homelessness, mental illness, or substance use disorders.</li><li>Demonstrated experience using trauma-informed, strengths-based, and harm reduction approaches.</li><li>Knowledge of local social service networks, housing systems, and resources in Greenville County preferred.</li><li>Excellent interpersonal, communication, and crisis de-escalation skills.</li><li>Strong commitment to equity, inclusion, and culturally responsive engagement.</li><li>Ability to work independently, manage multiple priorities, and adapt to dynamic situations.</li><li>Valid driver’s license, reliable transportation, and willingness to work flexible hours, including evenings and weekends.</li><li>Ability to tolerate outdoor conditions and conduct outreach in varying weather environments.</li><li>Candidates with lived experience of homelessness or housing insecurity are&nbsp;strongly encouraged to apply</li></ul>

United Way of Greenville County

Greenville Together: Street Outreach Specialist

Position Title: Street Outreach Program LeadReports To: Director, Greenville TogetherJob SummaryThe Street Outreach Program Lead is a field-based leadership role responsible for coordinating and actively participating in Greenville Together’s Crisis Response Outreach Program — a housing-focused initiative designed to visibly reduce unsheltered homelessness in Greenville’s downtown corridor.This position splits time between&nbsp;direct outreach in the field&nbsp;and&nbsp;team leadership, ensuring that outreach operations are coordinated, trauma-informed, data-driven, and rooted in Greenville Together’s mission of transitioning individuals from the streets into safe, stable housing.The Program Lead provides daily supervision to outreach staff, manages program operations, and maintains strong partnerships with the City of Greenville, law enforcement, business owners, shelters, service providers, and behavioral health agencies.Key Responsibilities1. Program Leadership, Field Supervision &amp; Team Operations&nbsp;<ul><li>Lead, supervise, and coach 2–3 Crisis Response Outreach Specialists while working alongside them directly in the field.</li><li>Provide day-to-day direction and problem-solving support during engagement, crisis response, and housing navigation activities.</li><li>Coordinate daily deployment plans, ensuring consistent team coverage during designated hours (including evenings and weekends).</li><li>Maintain a strong team culture rooted in trauma-informed engagement, safety, and compassion.</li><li>Facilitate weekly staff meetings, case conferences, and reflective debriefings.</li><li>Ensure adherence to staff safety protocols, documentation expectations, and operational standards.</li></ul>2. Direct Outreach &amp; Housing-Focused Engagement&nbsp;<ul><li>Conduct regular field outreach in targeted zones of the city, building rapport with individuals experiencing unsheltered homelessness.</li><li>Complete assessments, crisis intervention, problem-solving conversations, and rapid linkages to shelter, detox, recovery programs, and housing resources.</li><li>Support participants through documentation readiness, coordinated entry, housing navigation, and system navigation.</li><li>Respond to high-need or time-sensitive situations alongside outreach staff.</li><li>Promote participant-centered, culturally responsive, and low-barrier approaches.</li></ul>3. Partnership &amp; Community Coordination&nbsp;<ul><li>Maintain strong working relationships with city departments, law enforcement partners, business owners, property managers, neighborhoods, shelters, hospitals, and behavioral health providers.</li><li>Represent Greenville Together in outreach-related meetings, case conferences, crisis response discussions, and cross-agency collaboration efforts.</li><li>Serve as a liaison to downtown businesses and community members, providing updates, guidance, and problem-solving support related to homelessness concerns.</li><li>Support coordination efforts around high-acuity participants needing multi-agency intervention.</li></ul>4. Data Management, Reporting &amp; Continuous Improvement&nbsp;<ul><li>Ensure accurate and timely collection of outreach data, including contacts, referrals, housing progress, and critical incidents.</li><li>Work with Greenville Together leadership to maintain and improve data systems that track outcomes and identify trends.</li><li>Generate monthly and quarterly program reports that highlight progress toward program goals and priorities.</li><li>Use data insights to refine outreach strategies, identify service gaps, and strengthen program effectiveness.</li></ul>Qualifications<ul><li>Bachelor’s degree in Social Work, Human Services, Public Administration, or related field required; Master’s degree preferred.</li><li>3+ years of experience in homeless services, outreach, housing navigation, behavioral health, or crisis response required.</li><li>2+ years of supervisory, team lead, or program management experience strongly preferred.</li><li>Demonstrated expertise in trauma-informed care, harm reduction, Housing First, and crisis de-escalation.</li><li>Strong relationship-building skills with diverse stakeholders, including service providers, businesses, and government partners.</li><li>Experience with HMIS or similar data platforms; ability to analyze and report programmatic data.</li><li>High level of independence, strong organizational skills, and ability to thrive in a fast-paced field environment.</li><li>Valid driver’s license, reliable transportation, and ability to work flexible hours (including evenings and weekends).</li><li>Individuals with lived experience of homelessness or housing instability are strongly encouraged to apply.</li></ul>

Greenville Together: Street Outreach Program Lead

Purpose of Position:&nbsp;The Community Impact Director plays a pivotal role in advancing United Way’s mission to improve housing stability, affordability, and financial security across our region. This position leads strategic efforts in the areas of housing stability, home preservation (including home repairs), housing development, and capacity building—to strengthen communities and expand access to safe, affordable housing. Through program design, partnership cultivation, and cross-sector collaboration, the Director ensures that United Way’s housing initiatives are impactful, sustainable, and aligned with the broader goal of creating a community where everyone has the opportunity to thrive.<h2>Key Responsibilities and Essential Functions:</h2><ul><li>Assist the program design, strategic planning, and execution of United Way’s housing initiative in the areas of home preservation, housing development, and capacity building</li><li>Support the launch of housing grant processes by developing timelines, application materials, and reporting frameworks to ensure effective implementation&nbsp;</li><li>Lead oversight of program performance monitoring and compliance for organizations funded under United Way’s housing initiative</li><li>Provide administrative leadership in managing the financial and programmatic requirements of grants received by United Way, ensuring accurate documentation, timely reporting, and compliance with grant deadlines</li><li>Coordinate regular communication, workflow, and problem solving across multiple partner organizations</li><li>Spreadhead the execution of key activities under United Way’s housing programs</li><li>Facilitate meetings, events, and presentations for internal and external audiences&nbsp;</li><li>Cultivate and maintain strong relationships with external partners- local government, nonprofit, for profit, grassroots and other community-based organizations</li><li>Support the strategic planning, development, and execution of marketing and communication strategies and materials that elevate United Way’s housing initiative</li><li>Analyze and&nbsp;evaluate data&nbsp;on&nbsp;housing programs, conduct research in housing areas of focus, and draft reports</li><li>Represent United Way on committees and working groups focused on housing issues, contributing insights and advancing collaborative solutions</li></ul><ul><li>Foster cross-departmental collaboration to enhance alignment, efficiency, and success for the organization’s mission&nbsp;</li><li>Perform other duties for the Community Impact Department as directed&nbsp;</li></ul><h2>Experience/Qualifications:</h2><ul><li>Bachelor’s degree required in a related field (Master’s degree preferred)</li><li>A minimum of five (5) years of relevant professional&nbsp;experience</li><li>Experience with and understanding of affordable housing&nbsp;</li><li>Exceptional ability to foster transformational&nbsp;relationships</li><li>Experience with grant&nbsp;management</li><li>Creative and visionary thought leader and problem solver</li><li>Expertise in project&nbsp;management</li><li>Outstanding data management, research, and reporting&nbsp;capabilities</li><li>Excellent organizational skills and attention to&nbsp;detail</li><li>Extensive skills in program strategy, execution, and achieving outcomes</li><li>Capable of communicating well verbally and in&nbsp;writing</li><li>Proficiency in presenting and facilitating for&nbsp;groups</li><li>Strong in time management and execution of deadlines</li><li>Ability to act with integrity, professionalism, and&nbsp;confidentiality</li><li>Capable of collaborating at all levels and across all departments within the&nbsp;organization</li><li>Embody United Way values and hold a commitment to the organization’s&nbsp;mission</li><li>Ability to pass a background check&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid &nbsp;driver’s license and current automobile insurance</li><li>&nbsp;Keep all activities in line with the core values and contribute to the positive culture of &nbsp; &nbsp; United Way of NE Florida</li><li>Actively participate in the broader organizational activities and be a brand steward within &nbsp; the community, outside agencies and/or programs to enhance United Way services to the &nbsp;community</li></ul><h2>General Physical Requirements for Essential Functions of the Job:</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don’t fit everything we’ve described below. You can also have important skills we haven’t thought of. If that’s you – even if you’re on the fence – we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp; We have built an environment that celebrates the differences in backgrounds and experiences.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp; &nbsp;UWNEFL reserves the right to adjust work location.

Community Impact Director

Purpose of Position:&nbsp;United Way seeks a hands-on, organized, and community-minded individual to support the Director of Volunteer and Community Engagement in the planning and execution of the annual MLK Day of Service, a large-scale volunteer event supported by an AmeriCorps grant.This role blends event coordination, volunteer management, and grant compliance, ensuring a seamless and impactful day of service for hundreds of volunteers and partner agencies across Northeast Florida.&nbsp;Key Responsibilities and Essential Functions:&nbsp;Event Coordination &amp; Volunteer Support<ul><li>Support partner agencies in planning and executing meaningful volunteer projects.</li><li>Recruit, communicate with, and lead volunteers before and during the event.</li><li>Conduct site visits, deliver supplies, and troubleshoot logistical and interpersonal issues with partner agencies and volunteers.</li><li>Oversee on-site operations, check-in, and volunteer engagement during the event.</li><li>Assist with set-up, breakdown, and post-event communication and reporting.</li></ul>Grant Compliance &amp; Budget Tracking<ul><li>Maintain accurate records to ensure AmeriCorps grant compliance.</li><li>Track and report event expenses, including partner receipts and reimbursements.</li><li>Assist with grant documentation, data collection, and financial reporting.</li></ul>Administrative &amp; Department Support<ul><li>Input volunteer and project data after the event for reporting purposes.</li><li>Provide regular updates to the Director of Volunteer and Community Engagement.</li><li>Collaborate with internal staff on logistics, communications, and partner support.</li><li>Participate in post-event debriefs to improve future events.</li></ul>Experience/Qualifications:&nbsp;<ul><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize&nbsp;&nbsp;</li><li>High School diploma/GED, Associate’s degree or higher preferred</li><li>1–2 years of experience in event coordination, volunteer management, or related fields.</li><li>Ability to work effectively under stress and time constraints and maintain productivity and composure under pressure&nbsp;</li><li>Ability to work with minimal supervision</li><li>Strong organizational, communication, and problem-solving skills.</li><li>Experience with budgeting and/or grant reporting preferred.</li><li>Detail-oriented and self-motivated, with the ability manage multiple priorities effectively</li><li>Ability to communicate effectively and resolve issues with a diverse group of people — including volunteers, nonprofit partners, residents, donors, and government officials — is essential.</li><li>Ability to lead volunteers and build positive, inclusive community relationships.</li><li>Ability to learn and use United Way’s volunteer management software, Galaxy Digital’s Get Connected (Volunteer Hub), is required.</li><li>Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and Teams.</li><li>Reliable transportation, valid driver’s license, and willingness to travel locally.</li><li>Must pass Level 2 background check and pre-employment drug screening.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li><li>Flexibility to work occasional overtime, night and weekends</li><li>Ability to lift 30lbs</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable&nbsp;accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

MLK Day of Service Coordinator (Seasonal Full Time)

Senior Director, Commission on Behavioral Health and Drug&nbsp;PreventionDepartment:&nbsp; Community Impact, Commission on Behavioral Health and&nbsp;Drug Prevention&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reports to:&nbsp;&nbsp;&nbsp;&nbsp; Vice President, Health Initiatives&nbsp;&nbsp;&nbsp;&nbsp;Status:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exempt, Full-Time&nbsp;(Grant Funded) &nbsp;General Description: This position is responsible for the Commission on Behavioral Health and Drug Prevention overall governance, operations, and performance, including community building, relations and media management, and effective collaborations with stakeholders and volunteers. &nbsp;This position is responsible for the oversight of Commission initiatives and staff management. This position oversees all Commission administrative, budgetary, and sustainability activities.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Serves as the lead administrator of the Commission</li><li>Has the primary duty of coordinating and leading the day-to-day operations of the Commission team</li><li>Supervises, trains, and develops Commission staff&nbsp;</li><li>Develops, executes, and manages (including monitoring) of the Commission Comprehensive Community Action Plan&nbsp;</li><li>Represents the Commission, cultivating key community relationships, media contacts, and stakeholders and assuring excellent customer service</li><li>Monitors relevant community mental health and substance use indicators</li><li>Measures progress on key outcomes and compliance obligations</li><li>Works with community leaders to strengthen the ability to identify, address, and resolve priority mental health and substance use issues</li></ol>Other Job Duties:&nbsp;<ul><li>Manages the Commission Board of Governors inclusive of membership recruitment, community alliance building, and networking</li><li>Conducts performance appraisals with Commission staff</li><li>Oversees the planning, operations, integration, and evaluation of all Commission initiatives, programs, and services</li><li>Develops and implements Commission policies and procedures&nbsp;</li><li>Coordinates activities and communications with appropriate organizations, i.e., state, county, local commissions, networks, councils, etc., as related to Commission work</li><li>Acts as a liaison with Department of Children and Families (DCF) and Florida Behavioral Health Association (FBHA)&nbsp;</li><li>Creates informational documents, gives presentations, and acts as lead mental health and substance use authority both internally and externally</li><li>Formulates, writes and prepares collateral and educational materials, media and public relations plans, and environment campaigns</li><li>Evaluates coalition initiatives to assess outcomes and overall effectiveness, collecting and analyzing qualitative/quantitative data&nbsp;</li><li>Maintains all records and documentation for Commission activities necessary for accountability</li><li>Serves on various internal/external committees – locally, state, and nationally as designated and needed</li><li>Supports management of Commission budget, grants, and sustainability activities</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts</li></ul>Supervises: All Commission staff and volunteersEducation &amp; Experience:&nbsp;<ul><li>Master's degree in social work, business administration, urban affairs, public administration, mental health or other related fields.&nbsp;</li><li>Five-Seven years of experience in an administrative and supervisory capacity in a social service agency, hospital and/or government institution.&nbsp;</li><li>Experience conducting research and evaluating data preferred.</li><li>Experience in community organizing, program development, legislative affairs and/or government relations preferably.</li><li>Minimum five years of experience leading large teams and managing state and federal grants. &nbsp;</li><li>Strong fiscal/budgeting experience required.</li><li>Supervisory experience working with mid-size to large teams required.</li><li>Bilingual in Spanish and/or Creole desired.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) required.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way Broward

United Way of Broward County

Senior Director, Commission on Behavioral Health and Drug Prevention

General Description: &nbsp;The Community Partnership School Manager assists in the implementation of the Community Partnership School™ program in Hallandale Beach, FL. This role is responsible for leading a team, developing programs, and managing grant requirements in a school environment at Hallandale Magnet High School.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, and performance. Additional management responsibilities include recruiting, hiring, training, and development.&nbsp;</li><li>Serve as the programmatic contact for school administrators and campus-based programs.&nbsp;</li><li>Assist in identifying, developing, and implementing engaging programming that supports the collective vision of community schools.&nbsp;</li><li>Manage data collection across the Community Partnership Schools (CPS) network of services at&nbsp;Hallandale Magnet High School.</li></ol>Other Job Duties: &nbsp;<ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction.&nbsp;</li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling.&nbsp;</li><li>Establish annual team goals and objectives, track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Lead the Community Partnership School Operations Team.&nbsp;</li><li>Sit on school committees and contribute to a collaborative planning structure.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>Maintain program level budgets with regular financial recordkeeping.&nbsp;</li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: Supervises CPS Coordinator Staff at Hallandale Magnet High School.Education, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR&nbsp; Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach.&nbsp;</li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Manager, Community Partnership School  Hallandale 

The Vice President of Community Initiatives leads the design, execution, and continuous improvement of United Way of Greater Knoxville’s (UWGK) community impact operations. This role oversees collaborative projects, grant and contract management, data and evaluation systems, and strategic partnerships to ensure initiatives are efficient, compliant, and deliver measurable results.The VP of Community Initiatives builds strong internal processes, fosters cross-department alignment, and supports staff in driving high-quality impact work across priority focus areas. This leader champions data-driven decision-making, promotes learning and accountability, and strengthens relationships that advance equitable outcomes for children, families, and communities. &nbsp;Supervisory Responsibilities<ul><li>Provide direct supervision, coaching, and performance management for staff leading UWGK’s impact initiatives in Early Care and Education, Community Schools, Healthy Communities, and Economic Mobility, data and evaluation staff, and other assigned roles.</li><li>Model UWGK values and foster a collaborative, inclusive, and high-performance culture grounded in teamwork, accountability, trust, continuous learning, and service.</li><li>Set clear expectations, establish goals, and conduct regular check-ins, performance reviews, and professional development planning for team members.</li><li>Delegate responsibilities and empower effectively, providing mentorship and support to ensure staff have the tools, resources, and guidance needed to succeed in their roles and advance strategic impact priorities.</li><li>Collaborate closely with People &amp; Operations department leadership to support hiring, onboarding, training, retention, and advancement of talent within the Impact team.</li><li>Lead team meetings and facilitate communication to ensure staff stay informed, aligned, and engaged with organizational priorities and initiatives.</li></ul>Essential Duties and Responsibilities The following responsibilities reflect the core functions of the role and are considered essential to the position. They are not intended to be an exhaustive list but rather a representation of the key duties required to advance UWGK’s mission. Duties may evolve based on organizational needs and community priorities. &nbsp;Operational Leadership &amp; Departmental Oversight<ul><li>Lead and manage the daily operations of UWGK’s community impact initiatives, ensuring that UWGK’s impact agenda, grant-funded projects, stakeholder convenings, &nbsp;and collaborative investments are executed efficiently, consistently, and in alignment with organizational goals.</li><li>Develop and maintain internal systems, workflows, standard operating procedures, and compliance processes that support scalable, high-quality project management, program development, and capacity-building</li><li>Align cross-departmental activities with UWGK strategic priorities and community-level outcomes, adjusting strategies based on data, learnings, and community feedback.</li><li>Serve as an executive thought partner, ensuring that Impact strategies and processes are integrated with departments, including Finance, Advancement, and Communications.</li></ul>Grant &amp; Subcontract Management<ul><li>Oversee the lifecycle of inbound grants and subcontract agreements, including proposal development support, managing partnership agreements, compliance monitoring, performance tracking, and reporting.</li><li>Ensure appropriate systems and infrastructure exist to manage grant documentation, deliverables, deadlines, and compliance requirements.</li><li>Collaborate with Finance and administrative functions to track grant budgets, invoices, and reimbursement processes.</li></ul>Data Evaluation &amp; Systems Oversight<ul><li>Oversee Impact data and resource management staff to ensure effective data collection, quality assurance, analysis, and visualization of outcomes.</li><li>Champion a culture of learning by using data insights, research, and evaluation practices to drive decision-making and continuous program improvement.</li><li>Lead efforts to standardize shared measurement systems and processes across internal Impact teams and collaborative initiatives.</li></ul>Community Partnerships &amp; Collective Impact<ul><li>Collaborate with Impact directors, community partners, and coalitions to identify gaps, emerging needs, and strategic opportunities for greater alignment and coordination.</li><li>Represent UWGK in local, regional, and statewide coalitions and committees, serving as a thought leader in systems-building, equity-centered impact, and cross-sector partnership strategies.</li><li>Build and sustain strong relationships with public agencies, nonprofit partners, and funders to advance shared goals and maximize community resources.</li><li>Partner with the Community Investments team to monitor and update UWGK’s impact agenda and to align short and long-term impacts and outcomes with outbound-grant-funded partners.</li></ul>Communications &nbsp;&amp; External Engagement<ul><li>Partner with Communications and Advancement staff to develop compelling storytelling, case studies, reports, and data-driven messaging that demonstrate UWGK’s impact and enhance donor and stakeholder engagement.</li><li>Support fundraising strategies by providing impact insights, outcome data, and project and partner successes to Advancement teams.</li><li>Ensure consistent and authentic communication of program outcomes, impact, and lessons learned across channels and audiences.</li><li>Support strong UWGK governance, including building relationships with the Board of Directors and committee volunteers, facilitation of impact committees, and providing strategic updates and leading decision-making with the board and committees on community initiatives.</li></ul>Budget &amp; Resource Management<ul><li>Manage the Impact department budget, overseeing financial planning, resource allocation, forecasting, and spending oversight for programmatic and grant-funded activities.</li><li>Establish, monitor, and implement processes for departmental and grant budgeting, forecasting, expense management, reporting, contract management, and performance oversight to ensure fiscal accountability and operational excellence across Impact areas.</li></ul>Other duties as assigned. &nbsp;Education and Experience&nbsp;<ul><li>A bachelor’s degree in a relevant field is required.</li><li>Minimum of 15 years of progressive experience in nonprofits, public administration, program and systems management, including developing tools, processes, and policies to support complex, multi-stakeholder initiatives.</li><li>Minimum 5 years of experience supervising and developing staff and leading high-performing teams.</li><li>Experience leading complex budgets, resource allocations, and grant and contract management processes, including compliance, reporting, and performance monitoring across multiple programs or funding streams.</li><li>Knowledge of collective impact principles, systems-change strategies, and cross-sector partnership development.</li><li>Familiarity with the Greater Knoxville community, including local assets, needs, partners, and systems.</li><li>Proficiency in Microsoft Office and experience with data platforms, outcome measurement systems, and technology-driven tools to support program operations.</li></ul>Desirable, But Not Required<ul><li>A master’s degree in public administration, public health, social sciences, business, nonprofit management, or a related field.</li><li>Project Management Professional (PMP) certification or equivalent credential.</li><li>Experience with Continuous Quality Improvement (CQI) or similar performance and learning frameworks.</li><li>Demonstrated training and/or experience in equitable practices, inclusive decision-making, and facilitation with diverse groups and partners.</li><li>Demonstrated success in building or managing large-scale data and evaluation systems to measure impact and support organizational learning.</li></ul>Start your journey here:The United Way of Greater Knoxville (UWGK) is part of a global organization that directly impacts our local communities.&nbsp;We are committed to fostering a collaborative culture where every team member feels valued, respected, and empowered to contribute. Our work is rooted in making a meaningful impact, changing lives, and embracing the strengths of our community.&nbsp;YOU are an essential part of making our mission a reality. Join a team of great people, collaborate on meaningful work, and serve the communities you call home while you do it.To model equitable hiring practices, UWGK strives to provide a reasonable compensation range for this role. The determination of this range includes factors such as skill set level, experience, training, licensure, and certifications. To support merit-based performance, UWGK typically does not hire individuals at or near the top of the pay range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,000 to $120,000 per year. How we think: Our human capital is our most valuable asset. The collective sum of individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees bring to their work represents a significant part of our culture, reputation, and the organization’s achievements.When you join UWGK, you become a trusted advisor, collaborating with colleagues and community stakeholders to deliver actionable insights that drive meaningful, sustainable outcomes. In 2022, we celebrated the United Way of Greater Knoxville’s centennial year and unveiled our plans for the next 100 years.As a Thriving United Way, we are broadening our scope to include system-level work in Community Schools, Early Education, Economic Mobility, and Health Communities. We will continue acting as a nonprofit funder and supporter, but we will also advocate on a larger scale to create lasting, systemic changes in our community. As an equal opportunity employer, we want to empower all our teammates to succeed and grow. Please let us know if you require accommodation at any point during the recruitment process. We will be happy to assist. Ready to become part of our mission? Join UWGK - where your ideas and actions make a difference. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. UWGK provides reasonable accommodations to qualified individuals with disabilities. UWGK offers of employment are contingent upon successful completion of a background investigation. Background investigation components can vary depending on specific job criteria. UWGK will consider employment-qualified applicants with arrest and conviction records in accordance with all local regulations and ordinances. UWGK will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with UWGK’s legal duty to furnish information.

21 Community Services Jobs