Greenville Together: Street Outreach Program Lead

Position Title:
Street Outreach Program Lead

Reports To:
Director, Greenville Together

Job Summary

The Street Outreach Program Lead is a field-based leadership role responsible for coordinating and actively participating in Greenville Together’s Crisis Response Outreach Program — a housing-focused initiative designed to visibly reduce unsheltered homelessness in Greenville’s downtown corridor.

This position splits time between direct outreach in the field and team leadership, ensuring that outreach operations are coordinated, trauma-informed, data-driven, and rooted in Greenville Together’s mission of transitioning individuals from the streets into safe, stable housing.

The Program Lead provides daily supervision to outreach staff, manages program operations, and maintains strong partnerships with the City of Greenville, law enforcement, business owners, shelters, service providers, and behavioral health agencies.

Key Responsibilities

1. Program Leadership, Field Supervision & Team Operations

• Lead, supervise, and coach 2–3 Crisis Response Outreach Specialists while working alongside them directly in the field.
• Provide day-to-day direction and problem-solving support during engagement, crisis response, and housing navigation activities.
• Coordinate daily deployment plans, ensuring consistent team coverage during designated hours (including evenings and weekends).
• Maintain a strong team culture rooted in trauma-informed engagement, safety, and compassion.
• Facilitate weekly staff meetings, case conferences, and reflective debriefings.
• Ensure adherence to staff safety protocols, documentation expectations, and operational standards.

2. Direct Outreach & Housing-Focused Engagement

• Conduct regular field outreach in targeted zones of the city, building rapport with individuals experiencing unsheltered homelessness.
• Complete assessments, crisis intervention, problem-solving conversations, and rapid linkages to shelter, detox, recovery programs, and housing resources.
• Support participants through documentation readiness, coordinated entry, housing navigation, and system navigation.
• Respond to high-need or time-sensitive situations alongside outreach staff.
• Promote participant-centered, culturally responsive, and low-barrier approaches.

3. Partnership & Community Coordination

• Maintain strong working relationships with city departments, law enforcement partners, business owners, property managers, neighborhoods, shelters, hospitals, and behavioral health providers.
• Represent Greenville Together in outreach-related meetings, case conferences, crisis response discussions, and cross-agency collaboration efforts.
• Serve as a liaison to downtown businesses and community members, providing updates, guidance, and problem-solving support related to homelessness concerns.
• Support coordination efforts around high-acuity participants needing multi-agency intervention.

4. Data Management, Reporting & Continuous Improvement

• Ensure accurate and timely collection of outreach data, including contacts, referrals, housing progress, and critical incidents.
• Work with Greenville Together leadership to maintain and improve data systems that track outcomes and identify trends.
• Generate monthly and quarterly program reports that highlight progress toward program goals and priorities.
• Use data insights to refine outreach strategies, identify service gaps, and strengthen program effectiveness.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Public Administration, or related field required; Master’s degree preferred.
• 3+ years of experience in homeless services, outreach, housing navigation, behavioral health, or crisis response required.
• 2+ years of supervisory, team lead, or program management experience strongly preferred.
• Demonstrated expertise in trauma-informed care, harm reduction, Housing First, and crisis de-escalation.
• Strong relationship-building skills with diverse stakeholders, including service providers, businesses, and government partners.
• Experience with HMIS or similar data platforms; ability to analyze and report programmatic data.
• High level of independence, strong organizational skills, and ability to thrive in a fast-paced field environment.
• Valid driver’s license, reliable transportation, and ability to work flexible hours (including evenings and weekends).
• Individuals with lived experience of homelessness or housing instability are strongly encouraged to apply.