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POSITION SUMMARY Supervise 211 and Crisis Services Specialists and provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment.&nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Constantly monitor incoming contacts (calls, chats, texts, and emails) and Specialists’ interactions for timely response, intervention, and quality service.</li><li>Provide technical support to Specialists and address any issues and outages.</li><li>Constantly answer inbound chat, text, and email client contacts and complete outbound crisis/suicide follow ups calls.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with Specialists and contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients when appropriate and assist Specialists in understanding when advocacy is needed.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Assist Specialists by conducting interventions with contacts in imminent safety risk situations.</li><li>Initiates debrief meetings with Specialists following challenging contacts (suicide, homicide, child abuse, human trafficking, domestic violence, etc.) to review protocols used, provide feedback and coaching, and ensure personal self-care techniques are used, as necessary.</li><li>Accurately document all meetings with direct reports on a regular basis to ensure effective communication, coaching, and professional development, and conduct formal performance reviews. &nbsp;</li><li>Collaborate with Managers or Directors to address performance concerns and departmental processes to enhance quality assurance outcomes.</li><li>Occasionally answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral calls when needed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Be available in times of emergency and/or disasters.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Be able to attend all required in-person and virtual meetings.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Inform USA CRS or CRS-DC certification preferred.</li><li>CIRS or Crisis Worker certification preferred.</li><li>Two years in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>One year of supervisory or coaching experience preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client and staff needs and show sensitivity to issues.</li><li>Excellent organizational skills with the ability to quickly adapt to a changing call volume while maintaining standards of high quality required.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively.&nbsp; Business Ethics - Ability to work with integrity and ethics.&nbsp; Judgment - Ability to use sound judgement.&nbsp; Initiative - Ability to take initiative.&nbsp; Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. &nbsp; Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals. Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Supervisor

Join Heart of West Michigan United Way (HWMUW) as a Community Impact Manager and unleash your passion for social change!In this dynamic role, you'll lead innovative initiatives that directly impact the lives of individuals and families in our community. Collaborate with dedicated professionals and influential stakeholders to create sustainable solutions for pressing social challenges.This is your chance to be at the forefront of <a href="https://www.hwmuw.org/transformation" target="_blank">community transformation, driving strategic programs that empower those in need.</a> You'll harness tools and methodologies to make data-driven decisions and measure impact, ensuring efforts lead to tangible results. If you're ready to make a difference while being part of a forward-thinking organization, this is your opportunity to shine.Take the leap and become a vital player in advancing community well-being and resilience in West Michigan!<h3>Day to day as a Community Impact Manager</h3>As the Community Impact Manager at HWMUW, you'll engage in a variety of impactful daily tasks. You will coordinate with community partners to assess needs, develop strategic plans, and implement programs that foster desired outcomes. Regularly analyzing data and performance metrics will be key, enabling you to adjust initiatives for maximum effectiveness. You'll facilitate meetings and training workshops, while acting as a liaison between various community organizations.Daily communication will involve reporting updates to internal teams and crafting compelling narratives to share stories. You'll also dedicate time to presenting findings to community members, leadership and our Board of Directors, and participating in outreach efforts that build awareness about community services. Each day offers opportunities to inspire change and contribute to the broader mission of building a thriving community for all!<h3>Are you the Community Impact Manager we're looking for?</h3>To succeed as a Community Impact Manager at Heart of West Michigan United Way, several key skills are essential. Strong communication abilities and relationship-building skills are crucial for effectively engaging with diverse organizations, articulating the organization's mission, and advocating for community needs. You should possess excellent organizational skills for managing multiple projects simultaneously while prioritizing tasks to meet deadlines. Critical thinking and problem-solving aptitude will help you navigate and develop innovative solutions.A collaborative spirit is vital, as building relationships with community partners is fundamental to driving impact. Additionally, data analysis skills will allow you to evaluate program effectiveness and make informed decisions. Empathy and cultural competence are necessary to understand and address the unique needs of varied populations in our community.<h3>This position will work 7.5 hours a day between the hours of 8:00am - 5:00pm with a lunch break and IS hybrid (2 days a week in office). This position may need to work outside of normal business hours occasionally, WITH MODERATE LOCAL AND REGIONAL TRAVEL.</h3><h3>Please see full job description for more details.</h3>Salary Statement: The typical offer range for this role is from minimum to midpoint, with the midpoint representing the average pay for this in a market scope. Please note that this range represents the pay range for all positions in the job grade for which this position belongs to. The salary offer considers a variety of factors relevant to this position, which includes knowledge, skills, and experience, as well as internal equity and alignment with market data. The full salary range for this position at HWMUW is $42,753 - $64,130.We offer a competitive benefit package to full-time employees that includes medical, dental, vision, 401(k) plan with 50% employer match up to 6%, a generous Personal/Sick, Floating Holiday, and Vacation time off policy, paid holidays, volunteer hours, and more.

Heart of West Michigan United Way

Community Impact Manager

General Description:&nbsp;This grant-funded position will work to empower communities to promote drug free lifestyles; build community structures to support those lifestyles; and encourage and support coordinated, systemic approaches to the prevention of substance use. This position will provide overdose prevention education, naloxone distribution and education on naloxone use to Broward community residents.Primary Job Responsibilities and Duties:&nbsp;<ul><li>Develops and distributes educational materials that include information on overdose prevention, the use of naloxone and safe injection practices.&nbsp;</li><li>Distributes educational materials to Broward County residents at six outreach events and 24 sites in zip codes targeting one (or more) of the priority population(s).&nbsp;</li><li>Provides training on naloxone use and distribute naloxone to&nbsp;Broward County residents.&nbsp;</li><li>Works within the Commission’s Comprehensive Community Action Plan, implementing Information Dissemination, Educational Trainings, Alternative Strategies, Environmental Strategies and Community-Based Process.&nbsp;</li><li>Establishes both formal and informal alliances with organizations which have similar or allied goals, such as the School Board, local law enforcement, health care providers, community centers, and service providers.&nbsp;</li></ul>.Other Job Duties:&nbsp;<ul><li>Documents the number of naloxone doses and number of educational materials distributed at each event and each distribution site and give each corresponding invoice to the grant funder.&nbsp;</li><li>Distributes educational materials to individuals at a minimum of 24 sites located in the following zip codes 33064, 33060, 33311, 33316, 33020, 33063, 33069, 33309, 33308, 33313, 33312, 33021, each quarter throughout the contract term.</li><li>Responsible for tracking performance measures for deliverables in accordance with grant.&nbsp;</li><li>Meet with and enlist key local stakeholders, coalitions, and service providers to promote the goals of the United Way Commission on Behavioral Health and Drug Prevention</li><li>Organizes, coordinates or assists in the organization of activities, such as the Annual Behavioral Health Conference, Health/Community Fairs, Town Hall meetings, Broward Youth Coalition activities, Commission task forces and other events to support prevention awareness consistent with the Community Action Plan.&nbsp;</li><li>Responsible for completing all mandatory support documentation and data entry which follows contract requirements for timeliness and accuracy.</li><li>Responsible for prompt compliance with all Commission on Behavioral Health and Drug Prevention and/or United Way of Broward regulations and requirements.</li><li>Maintains productivity requirement and expected billable units per week.</li><li>Responsible and accountable for attendance at Commission Meetings supervision meetings, and audit preparation meetings.</li><li>Serves as a customer service role model to ensure a positive relationship in interactions with all participants, volunteers, the community, and peers.</li><li>Perform duties as needed and/or requested to support and maintain accreditation standards and continuous quality improvement of the Commission on Behavioral Health and Drug Prevention and United Way of Broward County.</li><li>Must be able to work evenings/weekends and maintain reliable transportation.</li><li>Must be able to be at work consistently with regular attendance and punctuality and be willing and able to handle all the duties and responsibilities of this position daily.</li><li>Responds appropriately and effectively to the diversity of co-workers, consumers and stakeholders.&nbsp;</li><li>Takes responsibility for other assignments as they arise in the development of UWBC’s Commission activities.</li><li>Coordinates planning and requests from other Divisions that relate to UWBC’s Commission.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises: &nbsp;Volunteers if applicableEducation &amp; Experience:&nbsp;Combination of education and experience represented by:<ul><li>Bachelor's degree and/or at least 4 years’ experience working in the Mental Health and Substance Abuse related field.&nbsp;</li><li>Experience in Human Services Substance Abuse/Mental Health, community organization, program outreach and training facilitation, required.</li><li>Certified Prevention Professional, preferred.</li><li>Administrative &amp; Supervisory experience working with volunteers.&nbsp;</li><li>High Proficiency required in Microsoft office products like Excel and other related computer programs.</li><li>Strong organizational, customer service and interpersonal skills are required.</li><li>Will be required to drive to various outreach locations in Broward County. MUST have reliable transportation.&nbsp;</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Prevention Outreach Specialist 

We Love What Makes You UniqueYour perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As an organization, we are&nbsp;<a href="https://www.uwgnh.org/equity-statement" target="_blank">committed</a> to addressing systemic racism and injustice in our community, our partnerships, and our practices.&nbsp;Who We Are Looking ForAre you a parent living in New Haven? Are you passionate about supporting other parents? Are you organized and excited about helping programs run smoothly ? UWGNH is seeking a Parent Ambassador Program Coordinator to support our Parent Ambassador Program, which&nbsp;ensures that more families in New Haven have the information they need to support their child’s healthy development and education prior to starting kindergarten.Parent Ambassadors – parents or caregivers who enjoy educating other parents about the opportunities and supports that are available for young children – are the backbone of the Parent Ambassador Program. &nbsp;This position is responsible for ensuring Parent Ambassadors are supported in their community outreach efforts and that the program is organized and efficient and meets the requirements of our grant funding.&nbsp;KEY AREAS OF RESPONSIBILITYProgram Coordination:<ul><li>Manage logistics for meetings (space, child care, food)</li><li>Approve timesheets and process bi-weekly invoices</li><li>Co-create slide deck/agenda for meetings</li><li>Research and order items through the Parents Connecting Parents Grant, including&nbsp;outreach materials and incentives</li></ul>Facilitation and Leadership:<ul><li>Plan and hold weekly check-ins with Parent Ambassadors (currently Mondays from 5pm-5:30pm via zoom).</li><li>Plan and co-facilitate monthly Parent Ambassador Learning Network (currently Mondays once a month at United Way).</li><li>Act as main point of contact for Parent Ambassadors.</li><li>Coordinate community outreach with Parent Ambassadors and State-level Coordinator.</li><li>Manage scheduling of Parent Ambassadors at community events.</li><li>Coordinate special projects like RAPID Survey, Parent Resource Folders, Winter Fest Event, Week of the Young Child.</li></ul>MINIMUM QUALIFICATIONS:<ul><li>Must be a parent and resident of New Haven.</li><li>Ability to work with diverse staff and community members.</li><li>Good communication skills, both in writing and speaking.</li><li>Proficiency with Microsoft products including Outlook, Word, Excel, and other Office 365 applications.</li><li>Two to three years of related supervisory and work experience, preferably in a non-profit setting.&nbsp;</li></ul>DESIRED KNOWLEDGE &amp; SKILLS:  &nbsp;  &nbsp;<ul><li>Parent of a child in the age range of newborn to 5 years.</li><li>Experience facilitating learning communities and small group training.</li><li>Bilingual (English/Spanish).</li><li>Demonstrated comfort in learning new software/online tools as needed.</li><li>Personal qualities of integrity, credibility, and dedication to the mission of UWGNH.&nbsp;</li></ul>JOB RELATIONSHIPS WITH:&nbsp;&nbsp;United Way staff; Parents within the New Haven communitySUPERVISORY RESPONSIBILITIES:&nbsp;&nbsp;Oversee and manage the activities of contracted Parent Ambassadors WORKING CONDITIONS:&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;<ul><li>Part-time, anticipated schedule of 20 hours/week.</li><li>Hybrid position, expected to work 3 days/week in our New Haven office.&nbsp;</li><li>Ability to work outside of normal 9am-5pm business hours as needed; Regular evening and some weekend responsibilities. &nbsp;&nbsp;</li><li>Normal office environment with little exposure to dust, noise, or temperature.</li><li>Ability to lift up to 20 pounds.</li><li>Extended viewing of computer monitor.&nbsp;&nbsp;</li></ul>SALARY RANGE:&nbsp;$35.00/hourIn accordance with organizational policies, this position requires a criminal background check as a condition of employment.About United WayUnited Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational&nbsp;<a href="https://uwgnh.org/sites/uwgnh/files/2024-03/UWGNH%20Our%20Values%202024-website.pdf" target="_blank">values</a>.United Way is an Equal Opportunity Employer.Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!To apply: <a href="https://recruiting.paylocity.com/Recruiting/Jobs/Details/2943737" target="_blank">United Way Of Greater New Haven Inc - Parent Ambassador Program Coordinator</a>

The United Way Of Greater New Haven

Parent Ambassador Program Coordinator

Shelter Associate, Housing Navigation Center Job Description&nbsp;United Way of Weld County&nbsp;ORGANIZATION OVERVIEWUnited Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed.OVERVIEW OF RESPONSIBLITIESThe Housing Navigation Center (HNC) is a resource center that provides services to people experiencing homelessness, helps people regain housing, and helps households in Weld County navigate local housing resources. As part of Weld’s Way Home, Weld County’s initiative to address and prevent homelessness, the HNC provides clear access to housing services ranging from homelessness prevention to overnight shelter. The person in this role will use a Housing First focus to assist in overnight shelter operations and tasks. They will work directly with people experiencing homelessness to provide a safe, effective, and welcoming emergency shelter.KEY RESPONSIBILITIESGeneral Duties<ul><li>Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources</li><li>Maintain overnight shift availability, including the ability to fill in shifts when needed</li><li>Perform shelter check-in/check-out responsibilities including completing intakes, assisting with meal service, preparing sleeping areas, handing out donations, and maintaining shelter cleanliness and organization</li><li>Carry out HNC policies and procedures for overnight shelter activities including COVID-19 procedures, shelter safety policies, and general operational procedures</li><li>Utilize trauma-informed de-escalation techniques to address guest concerns and mitigate conflict</li><li>Maintain relationships among community partner agencies, key stakeholders, and the Weld County community to increase awareness of shelter resources and to maintain shelter stability</li><li>Coordinate with the HNC staff to ensure seamless service delivery between daytime and night-time operations&nbsp;</li><li>Assist in staffing extreme weather days during daytime shelter hours, when required</li><li>Maintain neighborhood relationships around the HNC</li><li>Participate in training around Housing First, Trauma-Informed Care, Mental Health First Aid, and other necessary topics&nbsp;</li><li>Ensure data reporting through the Homelessness Management Information System (HMIS)</li></ul>United Way of Weld County General&nbsp;<ul><li>Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).</li><li>Support fundraising efforts of United Way and activities that support United Way.</li><li>Support United Way annual events, disaster response, and other activities as assigned.</li><li>Participate in staff meetings and in service opportunities.</li><li>Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.</li><li>Other duties as assigned.</li></ul>UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF<ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>ESSENTIAL SKILLS<ul><li>Ability to work flexible hours including evenings, weekends, and overnight shifts</li><li>Self-motivated; proven excellent performance standards and quality of work</li><li>Excellent customer service and phone skills</li><li>Effective interpersonal communication skills including one-on-one conversations</li><li>Ability to effectively respond to escalated situations or crisis&nbsp;</li><li>Data and intake experience in HMIS or related data systems</li><li>Networking and community relationship building skills</li><li>Ability to work independently and as a team player</li></ul>EDUCATION/EXPERIENCE REQUIREMENTS<ul><li>High school diploma&nbsp;</li><li>Homeless services, case management, social work, health/human services, public health, or related nonprofit experience preferred</li><li>Experience utilizing trauma-informed care, de-escalation, Housing First, and person-centered care principles</li><li>Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness</li></ul>POSITION STATUS<ul><li>Part-time (20-30 hours/week), hourly, non-exempt</li><li>Work hours are in the evenings, overnights, and weekends</li><li>Holidays required, holiday pay included at 2x hourly rate</li><li>Background check required</li><li>Random &amp; reasonable suspicion drug testing</li><li>Salary range (h3): $16.77/hour – $18.88/hour<ul><li>Additional $2/hour overnight differential</li><li>Bilingual differential available</li></ul></li></ul>BENEFITS<ul><li>The leave plan includes vacation, sick, parental leave, and short-term disability.</li><li>Flexible work hours with potential downtime for school work, ideal for university students</li><li>Evening meals provided during work shifts</li></ul>EQUAL OPPORTUNITY EMPLOYMENT STATEMENTUnited Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.APPLICATION INSTRUCTIONSPlease apply on United Way of Weld County’s website at&nbsp;<a href="https://www.unitedway-weld.org/careers" target="_blank">https://www.unitedway-weld.org/careers</a>. Applications should include a resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled. All questions should be directed to Emily De Wett, Shelter Operations Manager at&nbsp;<a href="mailto:edewett@unitedway-weld.org" target="_blank">edewett@unitedway-weld.org</a>. No phone calls please.&nbsp;

United Way of Weld County

Shelter Associate

The Director, Community Impact Strategies &amp; Partnerships is responsible for reviewing and developing United Way’s strategies that impact the community as well as fostering and creating innovative partnerships to deliver on these strategies. The Director is responsible for management and supervision of interns and will interface with other senior staff assigned to assist with their projects.

United Way of Northern Nevada and the Sierra

Director, Community Impact Strategies and Partnerships

Overall Purpose of this Role: This relationship-focused servant leader helps to support resource development and fundraising strategies on the Virginia Peninsula. This position oversees the United Way of the Virginia Peninsula volunteerism efforts, affinity programs, and donor relationships. &nbsp;As the community fundraiser, funds raised by UWVP are mobilized and leveraged to support direct-service nonprofit organizations, build and support collaborative solutions, and to ensure that households in our community can access assistance for basic needs and long-term supports. The Donor Relations Manager has a critical role in creating unforgettable experiences that resonate with our donors and volunteers, driving meaningful change.Volunteerism • Leads United Way’s annual Day of Caring volunteer event alongside volunteer committees, sponsors, and other staff • Works to connect individuals and groups to volunteer projects available on the Virginia Peninsula • Manages and promotes Volunteer Peninsula, an online volunteer engagement platform • Assists local nonprofit organizations in posting projects and recruiting volunteers • Support UWVP outreach efforts associated with workplace campaigns and community impact in order to mobilize volunteers • Build and uphold organization-wide best practices for volunteer management and retention Donor Retention • Build, manage, and grow a portfolio of donor accounts for the purpose of stewarding and cultivating new and ongoing relationships • Lead the charge for transformative engagement by developing and executing innovative strategies that foster a sense of belonging and purpose within our diverse donor communities • Unleash your creativity to develop and craft impactful experiences that go beyond mere recognition, but that educate, inspire, and forge lasting connections. Every touchpoint is an opportunity to showcase gratitude, impact, and the power of collective giving • Support and leverage workplace campaigns and other resource development strategies to provide continual donor communications and engagement &nbsp;Affinity Programs • Harness the power of donor communities to increase giving and amplify their impact in our community o Emerging Leaders Society (ELS): A group of passionate, like-minded, community-focused professionals under the age of 40 who serve our neighbors in need and develop as active advocate leaders for change o Women United (WU): Women United harnesses the power of women to improve the quality of life for women and children on the Virginia Peninsula • Facilitate affinity group programming that provides opportunities for volunteerism, networking, and enrichment • Maintain and grow peer-to-peer fundraising initiatives that are founded in connectedness and impact • Develop new Affinity groups similar to ELS and WU based on research, discussions with donors, and network-wide innovationsKey Competencies • Volunteer Coordination: Proven ability to recruit and engage volunteers • Relationship Building: Ability to engage, motivate, and maintain positive relationships with donors, volunteers, community members, and colleagues • Team Player: Works well with others to achieve a shared goal, while also contributing to the team’s success • Collaborative: Understands the roles and contributions of all community sectors and mobilize resources (financial and human) through meaningful engagement • Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines • Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks, with the ability to identify and correct errors, follow procedures precisely and maintain high standards of quality in work • Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment • Adaptability to Change: Willingness to adapt to new process, technologies, and program requirements, and help others adjust as well • Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact • Action-Oriented: Look for new solutions to old problems, take on new opportunities, and approach challenges with a sense of urgency, high energy, and enthusiasm • Responsive: Ability to respond promptly to internal and external customers, prioritize inquiries, and act as needs arise &nbsp;Qualifications and Experience: • Minimum of 3 years’ experience in nonprofit fundraising or related role • Undergraduate degree in Business Administration, Human Services, or related field • Experience working with volunteers. Preferred professional/leadership experience in the nonprofit sector • Or, a comparable combination of education and work experience • Technical proficiencies in Microsoft Office Suite, internet search engines as an end user, and social media platforms • Ability to be up and moving around for long periods of time, up to 8+ hours a day for events and independently complete event set up that may require moving up to 30 pounds • Valid driver’s license, automobile insurance, and reliable transportation This position works in-office and in the community. Remote and hybrid options are not available. Interested candidates should send their resume to <a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>.

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Donor Relations Manager

About the United Way of Stanislaus County: Envisioning the transformation of communities to empower human capital achievement, we serve as a catalyst for enhancing collective impact in health, education, and financial stability. Our core values include compassion, transparency, integrity, collaboration, innovation, and activation. Unapologetically committed to diversity, equity, and inclusion, we work urgently to drive impact in health, education, and financial stability. As a results-driven organization dedicated to excellence, we appreciate employees who can clearly articulate their progress toward deliverables and identify areas where they require support. We aspire to be an organization that accelerates professional development while pioneering innovative solutions to longstanding community challenges. We seek collaborators who embrace a growth mindset, lead with curiosity and transparency, and demonstrate a strong work ethic.Diversity, Equity, and Inclusion are fundamental to achieving our impact:United Way of Stanislaus County envisions a region where equity, opportunity, and prosperity abound. We acknowledge the specific role discrimination and systemic barriers based on race, ethnicity, and other varied identities and differences have played in limiting opportunities for too many. A commitment to Diversity, Equity, and Inclusion is at the core of who we are, the decisions we make, and the actions we take in our work to strengthen the communities we serve and advance our strategic focus to close the racial and ethnic wealth gap.Position Summary:The United Way Financial Stability Manager develops and oversees the programs and services United Way offers to reduce the racial wealth gap. This is a pivotal role in organizing and overseeing free tax preparation events and initiatives, aimed at helping individuals and families access essential tax services, tax credits, and financial education. This individual will collaborate with various partners and volunteers to ensure the successful execution of tax preparation programs that benefit our community. The Financial Stability Manager is responsible for building and implementing a strategic plan that focuses on increasing the number of tax returns filings and ITIN application submissions for low-income community members.Key Responsibilities/Essential Functions:· Program Planning and Coordination:o Plan, coordinate, and execute free tax preparation program in accordance with United Way guidelines and goals.o Collaborate with partner organizations, community groups, and volunteers to ensure seamless program delivery.o Work closely with the Director of Impact and Director of Operations to implement and oversee a detailed program schedule and budget.o Monitor the program budget and ensure program schedule is on track with both deliverables and budget.o Lead and/or coordinate comprehensive training for free tax preparation services and/or financial resilience workshops.· Community Engagement:o Foster and maintain cross-sector community partnerships (i.e. other nonprofits, government, and business partners).o Implement marketing and outreach strategies to raise awareness about free tax preparation services and available credits, especially targeting low-income individuals and families.o Utilize various channels such as social media, community events, and partnerships to promote tax assistance programs.o Outreach to organizations with shared values or missions to promote services to individuals and families they serve. This may also include outreach at community events.· Volunteer and Site Management:o Recruit, train, and supervise volunteers, ensuring they are equipped to provide accurate tax assistance.o Manage volunteer schedules and provide ongoing support to volunteers. throughout the tax season.o Manage and support the sub-granted partner sites (if applicable, Family Resource Centers) contracted to provide free tax preparation services.· Client Assistance:o Assist clients in understanding tax credits, deductions, and eligibility criteria.o Address client inquiries and concerns related to tax preparation services.o Provide/coordinate free tax preparation services and financial education for eligible individuals and families/priority populations.· Reporting and Compliance:o Ensure that tax preparation services comply with IRS regulations and standards.o Conduct quality checks on tax returns to minimize errors.o Maintain accurate records of program participants, services provided, and outcomes achieved.o Compile and submit necessary reports and documentation to United Way and relevant agencies, especially regarding grant and funding opportunities.· Other duties as assigned.

United Way of Stanislaus County

Financial Stability Manager

UNITED WAY OF STANISLAUS COUNTYJOB DESCRIPTIONJob Title: &nbsp;Director of Impact &nbsp;Reports to:&nbsp; Chief Executive OfficerStatus: &nbsp;Full-time permanent. Exempt.&nbsp;Location:&nbsp;Modesto, CAAbout the United Way of Stanislaus County:&nbsp;Envisioning the transformation of communities to empower human capital achievement, we serve as a catalyst for enhancing collective impact in health, education, and financial stability.&nbsp; Our core values include compassion, transparency, integrity, collaboration, innovation, and activation.&nbsp; Unapologetically committed to diversity, equity, and inclusion, we work urgently to drive impact in health, education, and financial stability.&nbsp;As a results-driven organization dedicated to excellence, we appreciate employees who can clearly articulate their progress toward deliverables and identify areas where they require support.&nbsp;We aspire to be an organization that accelerates professional development while pioneering innovative solutions to longstanding community challenges.&nbsp; We seek collaborators who embrace a growth mindset, lead with curiosity and transparency, and demonstrate a strong work ethic.&nbsp;Diversity, Equity, and Inclusion are fundamental to achieving our impact:United Way of Stanislaus County envisions a region where equity, opportunity, and prosperity abound. We acknowledge the specific role discrimination and systemic barriers based on race, ethnicity, and other varied identities and differences have played in limiting opportunities for too many. A commitment to Diversity, Equity, and Inclusion is at the core of who we are, the decisions we make, and the actions we take in our work to strengthen the communities we serve and advance our strategic focus to close the racial and ethnic wealth gap.&nbsp;Position Summary: &nbsp;The Director of Impact will oversee the organization's programs, service delivery and overall impact work and foster a culture of collaboration, strategic partnerships, and excellence. The Director of Impact is an integral role as impact is the core to the mission and vision. Specifically, this includes capacity building for and with community-based organizations, free tax preparation, health equity and economic mobility work to advance wealth in disinvested communities, overseeing the 211 and mobilizing community resources and piloting or overseeing all strategic initiatives related to impact that arise, working closely with the CEO and designated senior leadership.&nbsp;Key Responsibilities/Essential Functions:&nbsp;<ul><li>Impact:<ul><li>Provide strategic direction and oversight of all programs, services, and partnerships to advance the mission and vision.&nbsp;</li><li>Work closely with the CEO and senior leadership to execute the organization's strategic vision.</li><li>Provides insight into impact, partnerships, and strategic initiatives.&nbsp;</li><li>Represent the United Way in community meetings specific to service alignment.&nbsp;</li><li>Oversees program development, including the design, implementation, and evaluation of community impact programs.&nbsp;</li><li>Working with CEO and grant writing team to provide program specific insights for fund development. In addition to grants, this includes providing impactful information for events, storytelling, marketing, and general fund development work.&nbsp;</li></ul></li><li>Innovation:<ul><li>Continuously identifying new ways to fulfill the mission and vision, including ongoing improvement.&nbsp;</li><li>Bridging and connecting United Way programs and services to local initiatives.&nbsp;</li><li>Developing systemic change internally and externally to move the needle on core issues like the racial wealth gap or social determinants of health or education.&nbsp;</li><li>Staying up to date on policy, best practices, and new models to be a key thought leader in the community.&nbsp;</li></ul></li><li>Program Management/Operational Oversight:<ul><li>Monitor program outcomes and impact, making data-driven recommendations for improvement. This includes monitoring progress toward goals and supporting project management across various workstreams.&nbsp;</li><li>Responsible for all grant reports and regular impact reports for the CEO and ensures proper data collection and evaluation of programs and services is occurring and reviewed regularly.&nbsp;</li><li>Collaborate with program leaders to ensure alignment with the organization’s mission and goals, both internally and externally.&nbsp;</li><li>Oversee program specific budgets which includes both restricted grant revenue and unrestricted funding allocated to the department, working closely with finance team.&nbsp;</li></ul></li><li>Department budget:<ul><li>Partner with the CEO and designated finance lead(s) to develop and manage the organization's budget. This includes informing grant budgets for new funding opportunities.&nbsp;</li><li>Identify opportunities to diversify funding as relevant to community impact (i.e. new grant streams, fee for service opportunities).&nbsp;</li><li>Provide needed data and impact stories for grant proposals, events, or other forms of fund development.</li></ul></li><li>Team Leadership:<ul><li>Foster a culture of teamwork,&nbsp;accountability, and innovation among staff by encouraging creative thinking, experimentation, and the adoption of emerging paradigms. This teamwork is across both direct reports and across the leadership team.&nbsp;</li><li>Lead, mentor, and develop a high-performing team within the Impact Department while ensuring cross team collaboration.</li><li>Lead change management efforts to ensure the smooth adoption of transformation initiatives, including communication, stakeholder engagement, and training programs.&nbsp; Inspire employees and serve as a role model for the behavior needed to affect organizational change.&nbsp;</li><li>Promote diversity, equity, and inclusion within the organization.&nbsp;</li></ul></li><li>Community Engagement:<ul><li>Build and maintain strong relationships with key stakeholders, including donors, partners, and community leaders.</li><li>Represent United Way in public forums and advocate for issues aligned with the organization's mission.</li></ul></li><li>Strategic Planning:<ul><li>Engage in strategic planning and departmental workplans to measure progress toward goals, working closely with the CEO and senior leadership. This includes engaging direct reports and providing training and monitoring support.&nbsp;</li></ul></li><li>Other duties as assigned.&nbsp;</li></ul>Qualifications:<ol><li>Bachelor's degree in a relevant field (master’s degree preferred) or equivalent combination of experience and education.</li><li>Proficient in Microsoft Office.</li><li>Proven experience in community impact work.</li><li>Project and program management experience.</li><li>Commitment to the mission and values of United Way.</li><li>Current California Class C driver’s license and verifiable automobile insurance.</li></ol>Required Skills and Abilities:<ol><li>A passion for working with nonprofit organizations and the community, demonstrated through their work, extracurricular activities, or volunteering.</li><li>Proven experience creating and implementing complex, high impact programs and services that include multiple partners and stakeholders.&nbsp;</li><li>Strong financial acumen and experience managing budgets.</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Visionary thinker with the ability to inspire and lead a team.</li><li>Strong team orientation, positive attitude, integrity, self-motivation, and discipline.</li><li>Attention to detail, reliability, and organizational skills.</li><li>Strong analytical skills with the ability to pull information from multiple sources and draw sound conclusions.&nbsp;</li><li>Evaluation and measurement of program impact and service delivery (i.e. Results Based Accountability).&nbsp;</li><li>Proven leadership experience in nonprofit management or a related field.</li><li>Demonstrated ability to adapt to evolving environments and navigate ambiguity.</li><li>Demonstrated commitment to diversity, equity, and inclusion.</li><li>Ability to assess the organization's needs and take initiative to meet those needs.&nbsp;</li><li>Ability to work independently, self-manage priorities and goals for projects, and consistently meet deadlines.&nbsp;</li><li>Lead others both internally and externally.&nbsp;</li></ol>Environmental Conditions:<ul><li>Indoors&nbsp;in a typical office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes.</li><li>Travel to offsite locations with exposure to noise, heat, and cold approximately.</li><li>Frequent computer use at designated workstation.&nbsp;</li><li>Frequently working at a fast pace with unscheduled interruptions.&nbsp;</li><li>Responsibilities may require an adjusted work schedule and evening/weekend hours to meet deadlines.&nbsp;</li><li>May occasionally move (walk or drive) from one work location to another.</li></ul>Physical Demands:<ul><li>Attendance and punctuality.</li><li>Mobility within the office.</li><li>Ability to walk, sit, stand, and climb stairs.</li><li>Ability to work in hot and cold environments.</li><li>Ability to lift 50 pounds.</li><li>Ability to drive a vehicle.&nbsp;</li></ul>Benefits and Compensation:&nbsp;<ul><li>The salary range is $80,000-90,000.&nbsp;</li><li>Health benefits the first month following (60) days of continuous employment.&nbsp;</li><li>401K option is available after ninety (90) days of continuous employment.&nbsp;</li></ul>Changes: This job description will be updated if duties and responsibilities change significantly.&nbsp; &nbsp;Job functions are subject to modification based on business necessity. Job functions are subject to modification based on business necessity. This job description lists typical examples of work and is not an exhaustive list of every daily duty required to meet core job requirements. An employee may be required to perform other duties not listed.ADA/FEHA:&nbsp;The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California’s Fair Employment and Housing Act.&nbsp;EEO:&nbsp;The Company is an equal employment opportunity employer.

Director of Impact

Job Title: &nbsp;Capacity Building Manager&nbsp;Reports to:&nbsp; Director of Community Impact&nbsp;Status: &nbsp;Full-time, permanent. Exempt. &nbsp;Location:&nbsp;Modesto, CAAbout the United Way of Stanislaus County:&nbsp;Envisioning the transformation of communities to empower human capital achievement, we serve as a catalyst for enhancing collective impact in health, education, and financial stability.&nbsp; Our core values include compassion, transparency, integrity, collaboration, innovation, and activation.&nbsp; Unapologetically committed to diversity, equity, and inclusion, we work urgently to drive impact in health, education, and financial stability.&nbsp;As a results-driven organization dedicated to excellence, we appreciate employees who can clearly articulate their progress toward deliverables and identify areas where they require support.&nbsp;We aspire to be an organization that accelerates professional development while pioneering innovative solutions to longstanding community challenges.&nbsp; We seek collaborators who embrace a growth mindset, lead with curiosity and transparency, and demonstrate a strong work ethic.&nbsp;Diversity, Equity, and Inclusion are fundamental to achieving our impact:United Way of Stanislaus County envisions a region where equity, opportunity, and prosperity abound. We acknowledge the specific role discrimination and systemic barriers based on race, ethnicity, and other varied identities and differences have played in limiting opportunities for too many. A commitment to Diversity, Equity, and Inclusion is at the core of who we are, the decisions we make, and the actions we take in our work to strengthen the communities we serve and advance our strategic focus to close the racial and ethnic wealth gap.&nbsp;Position Summary: &nbsp;The Capacity Building Manager is responsible for designing, implementing and overseeing capacity building work which includes both group trainings, workshops and individualized (one on one) coaching, training and convening community partners and agencies to improve their effectiveness. This position involves assessing community needs, collaborating with diverse stakeholders, professional development, and evaluation to strengthen local community organizations in Stanislaus County. This position is critical to the United Way mission as it advances the sustainability and effectiveness of our community partners, in turn, improves services for those most vulnerable and disinvested within our community. This role requires someone who is both a connector, networker, researcher, and facilitator who is committed to continuous learning and quality improvement.&nbsp;Essential Functions and Responsibilities:&nbsp;<ul><li>Stakeholder engagement and training:&nbsp;<ul><li>Facilitate all capacity building workshops (cohort based), training, and one on one coaching for community partners.&nbsp;</li><li>Responsible for recruiting and screening trainers, subject matter experts and handling all enrollment and registration for workshops.&nbsp;</li><li>Create and implement existing research-based capacity building tools to our partners.&nbsp;</li><li>Cultivate relationships with new community partners that have a mission or intersection that overlaps with United Way’s mission and vision.&nbsp;</li><li>Promote workshops and training through various channels (i.e. newsletters, presentations).&nbsp;</li><li>Create various forms of learning-in person, digital, self-studies.&nbsp;</li><li>In addition to regularly convening and training, ensure transparency by sharing shared measurement and progress toward shared goals.&nbsp;</li><li>Exceptional networking and convening experience that engages a diverse group of cross sector partners including, but not limited to: small business development center, funders, government employees and community organizations.&nbsp;</li><li>Working with other department leads to conduct presentations and support cross-department convenings and partner trainings.&nbsp;</li><li>May include but not limited to internal program trainings, volunteer convenings and trainings (both United Way and partner volunteers) or working with other staff (i.e. DEI Manager) on DEI related capacity building.&nbsp;</li><li>Special projects on a case-by-case basis relevant to position and skillset.&nbsp;</li></ul></li><li>Monitoring, Evaluation and Learning:&nbsp;<ul><li>Regularly research best practices, evidence-based practices and nonprofit innovations that align with the community needs and community partner focus areas for community solutions.&nbsp;</li><li>Ability to understand the root causes of the community needs identified and create big picture strategies and initiatives to tackle complex social issues aligned with United Way’s mission.&nbsp;</li><li>Provide presentations (both internally and externally) that share insight and knowledge gained.&nbsp;</li><li>Create mixed-methods (i.e. surveys, qualitative interviews) measurement tools for sustainability and capacity building of community partners.&nbsp;</li><li>Create and implement organization assessments to monitor capacity building and program outcomes.&nbsp;</li><li>Conduct regular asset mapping to determine gaps or overlaps in services and increase efficiency.&nbsp;</li><li>Prepare regular reports, outcomes, and maintain up-to-date documentation of program-related information.</li><li>Provide technical assistance to community partners.&nbsp;</li></ul></li><li>Reporting and Compliance&nbsp;<ul><li>Project management.&nbsp;</li><li>Grant reporting and monitoring as well as supporting grant applications.&nbsp;</li><li>Managing program budget, working alongside the COO and Director of Impact.&nbsp;</li></ul></li><li>Other duties as assigned.</li></ul>Qualifications:<ol><li>Bachelor's degree in a relevant field (master’s degree preferred)</li><li>Proficient in Microsoft Office Suite.</li><li>Strong project management skills and familiarity with project management tools. &nbsp;</li><li>Commitment to the mission and values of United Way.</li><li>Current California Class C driver’s license and verifiable automobile insurance.</li></ol>Required Skills, and Abilities:<ol><li>A passion for working with nonprofit organizations and the community, demonstrated through their work, extracurricular activities, or volunteering.</li><li>Strong facilitation/teaching skills (both in person and virtual in both large and small groups).</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Visionary thinker with the ability to inspire and lead a team.</li><li>Strong team orientation, positive attitude, integrity, self-motivation, and discipline.</li><li>Attention to detail, reliability, and organizational skills.</li><li>Ability to create content for both participant learning and for marketing and promotion of the work.&nbsp;</li><li>Extremely detail oriented. &nbsp;</li><li>Proven leadership experience in nonprofit management or a related field.</li><li>Demonstrated ability to adapt to evolving environments and navigate ambiguity.</li><li>Demonstrated commitment to diversity, equity, and inclusion.</li><li>Ability to assess the organization's needs and take initiative to meet those needs.&nbsp;</li><li>Ability to work independently, self-manage priorities and goals for projects, and consistently meet deadlines.</li><li>Ability to connect and create strong and lasting relationships with partners and cultivate trust as a subject matter expert and collaborator.&nbsp;</li></ol>Environmental Conditions:<ul><li>Indoors&nbsp;in a typical office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes.</li><li>Travel to offsite locations with exposure to noise, heat, and cold approximately.</li><li>Frequent computer use at designated workstation.&nbsp;</li><li>Frequently working at a fast pace with unscheduled interruptions.&nbsp;</li><li>Responsibilities may require an adjusted work schedule and evening/weekend hours to meet deadlines.&nbsp;</li><li>May occasionally move (walk or drive) from one work location to another.</li></ul>Physical Demands:<ul><li>Attendance and punctuality.</li><li>Mobility within the office.</li><li>Ability to walk, sit, stand, and climb stairs.</li><li>Ability to work in hot and cold environments.</li><li>Ability to lift 50 pounds.</li><li>Ability to drive a vehicle.&nbsp;</li></ul>Benefits and Compensation:&nbsp;<ul><li>Salary range is $70,00-$80,000.&nbsp;</li><li>Health benefits the first of the month following sixty (60) days of continuous employment.&nbsp;</li><li>401K option is available after ninety (90) days of continuous employment.&nbsp;</li></ul>Changes: This job description will be updated if duties and responsibilities change significantly.&nbsp; &nbsp;Job functions are subject to modification based on business necessity. Job functions are subject to modification based on business necessity. This job description lists typical examples of work and is not an exhaustive list of every daily duty required to meet core job requirements. An employee may be required to perform other duties not listed.ADA/FEHA:&nbsp;The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California’s Fair Employment and Housing Act.&nbsp;EEO:&nbsp;The Company is an equal employment opportunity employer.

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