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Title:&nbsp;Volunteer and Outreach Coordinator&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Reports to:&nbsp;Director of Marketing &amp; Public RelationsAbout United Way of Northern Utah: United Way of Northern Utah is a 501(c)(3) non-profit organization that serves Weber, Morgan, Box Elder, Cache, and Rich counties. Its mission is to unite people and organizations to build a healthy, stable, well-educated community where individuals, families, and neighborhoods thrive. Website:&nbsp;<a href="http://www.uwnu.org&amp;nbsp" target="_blank">http://www.uwnu.org&amp;nbsp</a>;Goal:&nbsp;United Way of Northern Utah (UWNU) convenes rigorous and effective partnerships to improve the health, education, and financial stability of every person. Volunteers play a critical role in strengthening relationships, building a sense of pride in community development, and empowering programs to increase their impact. As such, UWNU is seeking a Volunteer and Outreach Coordinator to lead our organization in recruiting volunteers to build capacity for our internal programs and provide guidance and support to UWNU departments and programs in volunteer management and retention best practices. This position will enhance and develop equitable, meaningful volunteer opportunities to connect and inspire through year-round engagement and communication. In addition, the Volunteer and Outreach Coordinator will facilitate an internal UWNU Outreach Committee to help organize our community event tabling efforts, support promoting a cohesive brand, and prioritize efforts based on capacity and opportunity. Proactive in nature, UWNU seeks a self-motivated candidate who is confident in actively engaging with volunteers and managing competing priorities.Key Responsibilities:&nbsp;Volunteer Recruitment to Build Capacity for UWNU Departments and Programs<ul><li>Proactively engage throughout the community to recruit volunteers for multiple&nbsp;UWNU departments, programs, and services through tabling at events, presenting to partners and groups, implementing targeted outreach, utilizing virtual platforms/social media, and fielding volunteer inquiries.&nbsp;</li><li>Collaborate with UWNU programs and services to understand specific volunteer needs, tailor recruitment strategies based on program requirements (e.g., one-time events vs. long-term commitments), and build a diverse network of potential volunteers through innovative and creative approaches to community engagement.</li><li>Develop and maintain a segmented volunteer database (e.g., one-time, long-term, corporate, and group volunteers) and implement a mass communication platform to engage and notify individuals about relevant volunteer opportunities.</li><li>Stay informed about community volunteer projects and needs, referring volunteers to opportunities outside of UWNU (e.g., court-ordered service, youth activities), and collaborate with colleagues to support community partner requests for volunteer assistance and events.</li></ul>Build and Uphold Organization-Wide Best Practices for Volunteer Management and Retention<ul><li>Create a volunteer retention process to ensure the long-term success of our recruitment efforts, including appreciation strategies, recognition, leadership opportunities, and professional development.</li><li>Create a consistent and cohesive volunteer management process to improve the volunteer experience and how UWNU organizationally tracks, onboards, and manages volunteers.</li><li>Attend professional development opportunities as they arise with UServe and other volunteer management support organizations and disseminate information on best practices on management of volunteers throughout the organization.&nbsp;</li><li>Collaborate with internal colleagues to plan and implement volunteer appreciation events for all UWNU volunteers.</li></ul>Coordinate UWNU Outreach Efforts<ul><li>Organize attendance and be the point of contact for UWNU for all outreach event requests and prioritize (A) which programs, services, and opportunities to promote at the events and (B) which events to attend based on capacity and opportunity.</li><li>Facilitate the UWNU Outreach Committee</li></ul>Operational Position Management and Documentation<ul><li>Oversee action items in the marketing department action plan and lead out relevant portions of the department’s logic model and organization's strategic priorities.</li><li>Create and uphold SMART goals for recruitment, outreach, and organization-wide best practices.</li><li>Track all required volunteer data for reports related to funding, annual impact, and effectiveness of strategies implemented.</li><li>Oversee a recruitment and outreach budget and complete monthly spending reports.</li><li>Support fundraising efforts and identify funding opportunities especially by cultivating volunteers for continued engagement and future fundraising requests.</li></ul>Other duties as assigned&nbsp;Required Competencies:&nbsp;<ul><li>Volunteer Coordination: Proven ability to recruit and engage volunteers.&nbsp;</li><li>Team Player: Works well with others to achieve a shared goal, while also contributing to the team's success.</li><li>Collaborative: Understand the roles and contributions of all community sectors and mobilize resources (financial and human) through meaningful engagement.&nbsp;</li><li>Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.</li><li>Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks, with the ability to identify and correct errors, follow procedures precisely, and maintain high standards of quality in work.</li><li>Tech Proficiency: Comfort using digital tools such as GivePulse or other volunteer management system, Canva, Adobe, Microsoft 365, Google Suite, email platforms, and social media management tools.</li><li>Written and Verbal Communication: Strong ability to communicate effectively with diverse stakeholders through emails, verbal conversations, reports, and presentations.</li><li>Relationship Building: Ability to engage, motivate, and maintain positive relationships with volunteers, community members, and colleagues.</li><li>Mission-Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities.&nbsp;</li><li>Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment</li><li>Adaptability to Change: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Action-oriented: Look for new solutions to old problems and take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.&nbsp;</li><li>Responsive: Ability to respond promptly, prioritize inquiries, and act as needs arise.</li></ul>Required Qualifications:&nbsp;<ul><li>Minimum 2 years administrative/office assistant work</li><li>Minimum 2 years project management experience</li><li>Excellent organizational skills (including task and time management)</li><li>Associate’s degree or 2-3 years of related work experience required</li><li>Ability to maintain a flexible work schedule, adjust as needed to occasional evening and weekend activities and events, and occasional local travel within the UWNU service area of Northern Utah.&nbsp;</li><li>Must possess a valid driver's license, auto insurance, and daily access to a reliable vehicle.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in a relevant field (or equivalent experience).&nbsp;</li><li>Experience utilizing Just Serve, GivePulse, or similar volunteer management systems.</li><li>Familiarity with the Canva online design program for creating promotional materials.</li><li>Strong network in the Northern Utah community.</li></ul>Wage: $39,000 - $43,000 annually based on experience and qualifications; annualized based on working 40 hours per week.Location: Ogden, Utah (hybrid/remote work options available as approved by the direct supervisor).&nbsp;Hours: Full-time (40 hours), non-exempt, hourly; UWNU hours of operation are Monday-Friday, 8:00am to 5:00pm. UWNU strives for employees to have great work-life balance and allows for remote work assuming it does not interfere with productivity, results, and/or quality of relationships with partners. Work hours are subject to change based on UWNU and/or events and activities happening in the community.&nbsp;Benefits:&nbsp;A comprehensive benefits plan includes vacation, sick, holidays, health, dental, vision,&nbsp;and life and an organization-matched 403(b) plan of up to 10% after one&nbsp;year.&nbsp;How to Apply: Send a cover letter AND resume to <a href="mailto:jbrowning@uwnu.org" target="_blank">jbrowning@uwnu.org</a>Closing Date:&nbsp;November 11, 2024

Volunteer and Outreach Coordinator

United Way of Johnson County is looking for an entry-level social work or human services candidate for the Helpline Associate position. The Helpline Associate will join an existing team of five staff. This individual provides quality health and human services information to over 1500 callers who are in need with the intent to link those persons to appropriate resources for assistance to assume the daily responsibilities of the Helpline program, The Helpline Associate will report to the Executive Director and work closely with other staff on several other United Way of Johnson County programs, including Operation Bundle Up (winter coat collection and distribution), Christmas Angels, and the No Place to Call Home program (homeless prevention and intervention).Sampling of Job Duties:- Provide information and referrals about health and human services to individuals and organizations via telephone, email, and walk-in contact, when required-Assess client needs, identify appropriate resources, provide all necessary information, and identify alternatives resources for clients, as appropriate.Maintain accurate client data records by collecting all appropriate demographics.-Advocate on behalf of clients who are in a crisis while working with community partners to provide comprehensive information on services, for example assisting homeless individuals to available shelters.Assist with safety planning if clients are in an unsafe environment-Assist No Place to Call Home Program-Assist the staff with Operation Bundle Up, including managing the planning committee, working with collection locations, recruiting volunteers for the program, and event set up and implementation-Be responsible for the Helpline brochure including the following: maintaining and updating the current information on a bi-yearly basis or as significant program changes occur in the community; responsible for design, writing and production; ensure adequate supply is maintained for all times of the year; distribution to designated locations on a bi-yearly schedule; track distribution including numbers distributed and locations; and recruit volunteers to assist with production and distribution of the brochures.-Stay current and knowledgeable about community resources and available programs through networking with social service providers, governmental agencies, township trustees, health-care providers, educational services and faith-based organizations.-Be responsible for submitting grants and requested information to current funders.-Assist other staff with the Christmas assistance program, including phone support for applicants and donors and data entry of applications-Assist with other functions of United Way of Johnson County, including but not limited to, Fast Track, Day of Caring, Annual Celebration and Kick Off

United Way of Johnson County

Helpline Associate

<h2>Position Summary&nbsp;</h2>The Philanthropy Manager will lead efforts to cultivate, manage and grow the organization’s donor base. Directly contribute to major gifts and philanthropic fund development for United Way of Palm Beach County through major gift solicitation, high donor matching grants, and maintain long-term financial support. The role will collaborate with senior leadership and other teams to execute campaigns, develop philanthropic partnerships, and manage donor relationships.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:Fundraising Strategy &amp; Planning:<ul><li>Develop and implement a comprehensive fundraising strategy to achieve annual and long-term goals.</li><li>Identify new opportunities for fundraising through events, campaigns, grants, and partnerships.</li><li>Monitor and evaluate fundraising campaigns to optimize strategies and improve results.&nbsp;</li><li>Responsible for research regarding current and prospective donors and developing a strategic prospect plan.&nbsp;</li><li>Prepare Tocqueville reports and lead KPI tracking and projections. Provide reports to Director of philanthropy and &nbsp;SVP of Philanthropy and Pledge Processing&nbsp;and collaborate with Resource Development, Finance, IT, and Operations teams to ensure data integrity.&nbsp;</li></ul>Donor Engagement &amp; Stewardship:<ul><li>Build and maintain relationships with existing and potential donors, including individuals, corporations, and foundations.&nbsp;</li><li>Solicit donations and cultivate relationships with donors to develop, secure, upgrade, and maintain gift income sources.&nbsp;</li><li>Develop and execute donor engagement and stewardship plans to ensure consistent and effective communication.</li><li>Oversee donor recognition programs, ensuring that contributions are acknowledged appropriately.</li></ul>Campaign &amp; Event Management:<ul><li>Plan and execute fundraising campaigns, events, and initiatives to engage donors and stakeholders.</li><li>Coordinate with marketing and communications teams to create materials that promote giving opportunities.</li><li>Track and analyze campaign performance, ensuring targets are met and opportunities for improvement are identified.&nbsp;</li><li>Create content for Tocqueville Society newsletters and community donors. Deliver timely and mission driven outreach communications to Major Gift donors and prospects (letters, cards, emails, presentations, media, etc.)</li><li>Create and deliver presentation materials for Major Gift donor and prospect meetings.</li></ul>Team Collaboration &amp; Leadership:<ul><li>Work closely with senior management and board members to align fundraising activities with organizational priorities.</li><li>Collaborate with other departments, including marketing, communications, and program teams, to ensure a coordinated approach.</li><li>Lead and mentor any support staff, interns, or volunteers involved in fundraising and donor management.&nbsp;</li><li>Leverage analytical skills to improve efficiencies and develop donor cultivation strategies, leadership step-up with measurable outcomes</li><li>Manage Tocqueville Society/Major gift events, tracking and reporting,&nbsp;including planning, communicating, operating, and financial reporting and vendor payments.&nbsp;</li><li>Identify and secure UWPBC step-up from Leadership to Tocqueville-level giving efforts.&nbsp;</li><li>Collaborate cross-functionally within UWPBC to support team, volunteers, cabinets, societies, and impact groups&nbsp;</li></ul>Database Management &amp; Reporting:<ul><li>Proactively update and maintain accurate records of donor information and Major Gift reporting&nbsp;using CRM systems.</li><li>Prepare and present regular reports on fundraising progress, achievements, and areas for improvement.</li><li>Ensure compliance with legal and ethical standards related to fundraising and donations.</li></ul>Other:<ul><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Bachelor’s degree in nonprofit management, marketing, communications, business, or a related field preferred or equivalent related business experience.</li><li>3-5 years of experience in philanthropy, fundraising, or a related role within a nonprofit or similar organization.</li><li>Proven track record of successful fundraising campaigns and donor engagement.</li><li>Excellent interpersonal, communication, and relationship-building skills.</li><li>Strong organizational and project management abilities, with attention to detail.</li><li>Proficiency in CRM systems, donor databases, and MS Office applications.</li><li>Knowledge of fundraising regulations, ethical standards, and best practices.</li><li>Able to work well in a team environment, handle multiple assignments and meet deadlines&nbsp;</li><li>Strong organizational, time management, interpersonal and communication skills&nbsp;</li><li>Must be flexible to change, able to work independently and have strong problem-solving skills&nbsp;</li><li>Must provide excellent customer service to donors and prospects.</li></ul>

United Way of Palm Beach County

Philanthropy Manager

United Way of Northeast FloridaPosition Description<h2>Position Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operations Supervisor, Crisis &amp; 988&nbsp;</h2>Department:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Crisis &amp; 988Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Crisis &amp; 988 DirectorReviewed:&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; August 2024 &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;FLSA Status: Exempt&nbsp;Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.<h2>Our Values:</h2><ul><li>Teamwork - We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused - We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Crisis &amp; 988 Operations Supervisor performs a variety of technical and professional work associated with handling calls, chats and texts. The operations supervisor provides oversight and stabilization to daily operations, while also creating the infrastructure needed to support innovative products and new business lines. This position will maintain schedules of operations including ensuring that there is adequate coverage for 24/7/365 operations. This position works collaboratively with leadership in reviewing policy, procedures, training, and business practices to ensure compliance with funder contractual obligations and accreditation standards. This position is responsible for supervising Crisis &amp; 988 Specialists and providing ongoing quality assurance to staff. This position will be instrumental in assisting the Crisis &amp; 988 Director with maintaining partnerships with community mental health providers and creating a robust system of response to calls coming through 988.This position will handle incoming phone contacts as needed on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. They are also responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Operations Supervisor should have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met, and the ability to train crisis/988 call center specialists to provide high quality support to callers. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.As we continue to grow and meet the rising demand for same-day mental health crisis support in our community, we are adding a second Operations Supervisor Position to our 988 Team, who, along with our director and operations supervisor, will co-lead the day-to-day operations of our Crisis and 988 Team.&nbsp; As we expand our impact by adding the mediums of chat and text, this position will have a key role in the development of new workflows and continuous quality improvement initiatives.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Supervise Crisis &amp; 988 Specialists&nbsp;and conduct quality assurance monitoring of staff to ensure call quality metric goals are met and provide coaching and develop improvement plans as needed.</li><li>Review call recordings and documentation in collaboration with the 988 Team Lead(s) and assist in providing coaching and training to existing staff according to identified training needs.</li><li>Conduct program evaluations, identify needed process improvements, address problems, collect data, establish facts and draw valid conclusions and present thought-out plans or solutions.</li><li>Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Ensure Crisis/988 Specialists are accurately documenting telephone interventions transacted during the work shift.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards.&nbsp;</li><li>Provide on-site, remote, and after-hours supervision to the 988 program, including consultations, debriefing, arranging coverage, and other duties as needed.</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Maintain the 24/7 Team Lead and Call Specialist schedule, schedule/facilitate breaks to reduce the impact on call metrics.</li><li>Collaborate with team lead on training logistics, including coordinating remote training, module assessments, role plays, shadowing, and other training activities.</li><li>As needed, answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Ensure all established 988 policies and procedures are adhered to by call center staff.</li><li>Attend/lead staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Onboard and train newly hired Crisis/988 Specialists</li><li>Ensure all staff participate in training and maintain certifications as required by accreditation and needed for successful performance of duties.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Provide support with contracts, special programs and/or services to include preparation of reports for and various other funders in support of agreement requirements.</li><li>Assist with budget planning, monitoring, and prepare monthly/quarterly billing for services rendered.</li><li>Acknowledge new posts from Specialists, Crisis &amp; 988 Director, or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Develop and implement crisis related safety plans for all callers, and document in service delivery platform.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:<ul><li>Bachelor’s degree in social work, sociology or related field preferred.&nbsp;</li><li>Crisis, Screening and Suicide prevention work experience highly desirable.</li><li>Minimum 3 years’ experience in the human services, social work, or customer services field required</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to conduct approved suicide assessment.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change, regular schedule for this position will be 8:30am to 5:00pm Tuesday, Wednesday, and Thursday and alternating oversight of operations every other Friday Saturday, Sunday and Monday which will total 40 hours per week.</li></ul>Compensation and Benefits:<ol><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ol>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Crisis & 988 Operations Supervisor

Job Announcement –&nbsp;Tax Site ManagerUnited Way United Way of King County is committed to working for a racially just community where all people have homes, students graduate, and families are financially stable. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.&nbsp;Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. &nbsp;&nbsp;Job Summary:United Way of King County’s Free Tax Preparation Campaign is committed to helping low- to moderate-income families connect with life changing anti-poverty programs. The campaign served more than twelve thousand clients and impacted more than 23,000 community members during the 2023-24 tax season, bringing more than $15 million into the community. United Way plans to exceed these accomplishments during the upcoming 2024-25 tax season and is hiring up to 25 Tax Site Managers to achieve this goal.&nbsp;As a Tax Site Manager for the Free Tax Preparation Campaign, you will oversee the daily operations of one or more in-person tax site(s) at least two shifts each week. You will provide coordination, organization, and supervision for tax preparation, including overseeing team assignments, providing guidance and mentorship during designated shifts, answering tax preparation questions, supporting volunteers, troubleshooting issues, and elevating challenges. We are seeking individuals with strong customer service experience, especially with low-income clients. Preference for applicants with a high degree of flexibility and adaptability, strong attention to detail, and the capability to manage the volunteers in dynamic environments.&nbsp;This position is a temporary, time-limited role, lasting from November 16, 2024, until April 30, 2025. Selected candidates will be required to:&nbsp;<ul><li>Attend a two-day weekend Tax Site Manager training workshop November 16th-17th.&nbsp;</li><li>Support at least two weekends of the five volunteer training weekends offered at North Seattle College during the following weekends in December and January (Approx. 10&nbsp;hours/day, 8 AM - 6 PM each day):&nbsp;December 7-8 &amp; 14-15 and January 4-5, 11-12, &amp; 18-19.</li><li>Commit to at least two weekly shifts managing one or more in-person tax site(s) in King County between January 21st – April 30th.&nbsp;</li><li>Daytime, evening, and weekend shifts available. Weekday shifts are typically 5-6 hours and weekend shifts are typically 6-8 hours.&nbsp;</li><li>Please see below for tax site locations and available shifts. Shift selection is ongoing and will take place as successful applicants are identified, so please apply early to maximize chances of getting your preferred tax site(s) and shifts:</li></ul>Tax SiteMondayTuesdayWednesdayThursdayFridaySaturdaySundayKent Public Health4:30-9:30 PM &nbsp;4:30-9:30 PM4:30-9:30 PM &nbsp;8 AM-5 PM &nbsp;Multi-Service Center Federal Way &nbsp;5-10 PM5-10 PM5-10 PM &nbsp;8 AM-5 PM &nbsp;Seattle Public Library Downtown Branch10 AM-6 PM12-7 PM12-7 PM12-7 PM &nbsp; &nbsp;10 AM-6 PMSouthcenter Mall &nbsp; &nbsp; &nbsp;10 AM-8 PM10 AM-8 PM10 AM-8 PM10 AM-8 PMTraveling Site&nbsp;(various locations)&nbsp;&nbsp;&nbsp;&nbsp;Varies&nbsp;by week&nbsp;&nbsp;*Please note: Tax sites schedules are still being finalized and days &amp; hours of available shifts may change.&nbsp;Although a commitment of only 2 shifts/week is required, preference will be given to applicants who can manage a high-need tax site during all &nbsp;available shifts each week. Hours per week depend on location, with both full-time and part-time opportunities available:Full-time:<ul><li>Seattle Public Library, Downtown Branch:&nbsp;37 hrs./week onsite, with additional time for administrative tasks (onsite or remote) up to a total of 40 hrs./week.&nbsp;</li></ul><ul><li>Southcenter Mall (Tukwila):&nbsp;40 hrs./week onsite. Overtime (compensated at 1.5 times the hourly wage) for administrative tasks may be required either onsite or remote.</li></ul>Part-time:<ul><li>Kent Public Health:&nbsp;24 hrs./week onsite, with additional time for administrative tasks (onsite or remote) up to a total of 30 hrs./week.&nbsp;</li></ul><ul><li>Multi-Service Center (Federal Way):&nbsp;24 hrs. week onsite, with additional time for administrative tasks (onsite or remote) up to a total of 30 hrs./week.</li></ul>Please specify your preferred tax site(s) and shifts in your cover letter.Compensation:&nbsp;The compensation for this role is $26.36 per hour. This post will remain open until all the positions are filled.In compliance with the City of Seattle’s Paid Sick and Safe Leave Ordinance, you will accrue Sick and Safe Leave for the period of your assignment. After 90 days of employment, these accrued hours can be used for Sick and Safe Leave. You will not be compensated for these accrued hours when your assignment ends.&nbsp;Essential Duties:<ul><li>Oversees preparation of tax returns and confirms all returns are correct.&nbsp;</li><li>Drives team motivation to positively impact weekly goals.</li><li>Provides exceptional support to volunteers, managing and answering questions.</li><li>Provides excellent customer service by resolving issues and making sure clients receive all the services for which they are eligible.</li><li>Transmits tax returns to IRS Service Center and follows up on all rejected returns.</li><li>Participates in tax preparation and quality review training sessions.</li><li>Troubleshoots issues such as case management ticketing problems for clients and volunteers, and escalates unresolved issues as needed to reach an appropriate resolution.&nbsp;</li><li>Submits weekly reports and communicates regularly with Tax Campaign staff during tax season.</li><li>Assists with training and certification of volunteers.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Demonstrated understanding of social justice and racial equity and committed to applying racial and economic justice lenses in both personal and workplace context.</li><li>Lived experience or demonstrated professional skills working in a diverse work environment.</li><li>Demonstrated strong proficiency with technology including coaching others to use technology effectively and troubleshooting technical problems.</li><li>Proven exceptional customer service skills serving diverse communities.</li><li>Demonstrated team management experience, especially if experienced managing volunteers.</li><li>Proven high degree of flexibility and adaptability.</li><li>Proven effective communication skills in-person, by email, and via virtual messaging platforms like MS Teams.</li><li>Proven ability to use tax preparation software or willingness to learn.</li><li>Demonstrated ability to maintain confidentiality with sensitive client information.</li><li>Willingness to receive tax training and be VITA (Volunteer Income Tax Assistance) certified at the advanced level.</li><li>The ability to speak a second language is helpful but not required. Priority languages include Spanish, Vietnamese, Chinese, Russian, Korean, Tagalog, and Amharic.&nbsp;</li></ul>Education and/or Experience:Bachelor’s degree, or equivalent experience, in social work/human services, education, or a related field. &nbsp;Experience working in community nonprofits or the public sector preferred. At least five years’ experience working in social/human services and/or educational roles, with direct and/or lived experience working in/with/from BIPOC communities in the Greater Seattle/King County area preferred.Additional Information:United Way of King County is an exceptional workplace that can provide you with:<ul><li>Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Ongoing collaboration with diverse staff and other constituents</li><li>A desirable culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunities to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Many other benefits that we are happy to discuss with you.</li></ul><h2> &nbsp;</h2><h2>Application Procedures:</h2>Please click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=496320&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to apply online via the following link<a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uwkc.org%2Fabout%2Fcareers%2F&amp;data=05%7C01%7CHumanResources%40uwkc.org%7Cfb7dd7b1db5747c07ba108da351eaa7c%7Cfb1ebf80d86b4955bbd82ad75800dfda%7C0%7C0%7C637880703096012597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=dH%2Be1FWGz6Ht9%2FII5feHNavV%2FQPEkbi1U0LPvx6ah%2BE%3D&amp;reserved=0" target="_blank">.&nbsp;</a>You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application. &nbsp;***Applicants MUST apply at the United Way of King County Career Center to be considered for this position. &nbsp;Click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=496320&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to access the Career Center to apply.*** &nbsp;

United Way of King County

Tax Site Manager

SACA/211 RESOURCE NAVIGATOR, BILINGUAL 


About 211 

Pennsylvania 211 East is a free, confidential, non-emergency, comprehensive information and 
referral service that connects Berks, Carbon, Lancaster, Lebanon, Lehigh, Northampton, and 
Schuylkill county residents with the health and human services they need. 

About the Position 

Provide hands-on, community-based services to remove barriers to seeking assistance. 
This position is responsible for answering incoming calls, walk-ins, chat and text platforms, in 
addition to collecting client information and demographics. An emphasis on quality customer 
service skills and accurate data recording is essential. 

Accountability: Director, PA 2-1-1 East 

PRIMARY JOB RESPONSIBILITIES/DUTIES INCLUDE: 

 • Provide short -term case management services to identify needs and help to stabilize 
families. 

 • Respond to client concerns via inbound phone calls and/or walk-ins, with an 
appropriate tone of voice, paying close attention to voice inflection and volume. 

 • Maintain a non-judgmental attitude when speaking with callers, displaying sensitivity to all 
cultural backgrounds. 

 • Assessing caller needs and facilitating appropriate referrals for families and individuals 
seeking health and human service information. 

 • Accessing the 2-1-1 database for resources and appropriately refer callers. 

 • Demonstrate proficiency in using call center software, computer hardware and telephone 
equipment. 

 • Assist with general 211 calls as assigned. 


 • Provide application assistance for financial assistance and supplemental programs, 
i.e. SNAP, LIHEAP 

 • Proficient in use of Text and Chat 

SKILLS REQUIRED: 

 • Value diversity, equity and inclusion 

 • Ability to communicate fluently -Bilingual Spanish/English 

 • Excellent communication and listening skills, empathetic and calm demeanor 

 • Ability to actively assess client needs and show sensitivity to issue presented by callers 

 • Ability to communicate orally and in writing 

 • Ability to work well within a team environment and independently 

 • Ability to work in a fast-paced environment while maintaining attention to detail 

 • Demonstrated knowledge of Microsoft Office basics (Excel, Word, Outlook) 

 • Ability to effectively use technology including multiple software applications, text, chat and 
headset. 

 • Demonstrated knowledge of social services is desirable. 

TRAVEL: 

This position will travel between several locations in Lancaster. Reliable transportation is required. 

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee 
to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential 
functions of the job. 

 • Employee is primarily seated while performing duties. 

 • Employee must speak and hear; hands are regularly used to write, type, key and 
handle or feel small controls. 

 • Extensive use of the computer and phones in call center environment. 

The statements herein are intended to describe the general nature and level of work being 
performed by the employee assigned to this classification. They are not intended to be 
construed as an exhaustive list of all responsibilities, duties and skills required of incumbents. 

How to apply 

Please submit a resume to <a href="mailto:btice@uwlanc.org" target="_blank">btice@uwlanc.org</a> 


<a href="mailto:btice@uwlanc.org" target="_blank">mailto:btice@uwlanc.org</a>

United Way of Lancaster County

PA 211 SACA Resource Navigator

Job Title: Community Partnership School Expanded Learning Manager&nbsp; Supervisor: Director, Community Partnership School &nbsp; Classification: Full Time, Non-Exempt &nbsp; Salary Range: $42,000 - $46,000 &nbsp; Location: Lee, Hendry, and Glades Counties &nbsp; Application Deadline: September 30, 2024&nbsp; Submit Cover Letter and Resume: <a href="mailto:Angela@UnitedWayLee.org" target="_blank">Lisette@UnitedWayLee.org</a>&nbsp;

United Way of Lee, Hendry, Glades

Community Partnership School Expanded Learning Manager 

Position DescriptionPosition Title: Director of Compliance and DataSupervisor: Vice President, Community Partnership SchoolClassification: Full Time, ExemptSalary Range: $50,000 - $55,000Location: Lee, Hendry, Glades CountiesApplication Deadline: 11/18/2024, 4 p.m.Submit Cover Letter and Resume: <a href="mailto:Angela@UnitedWayLee.org" target="_blank">Lisette@UnitedWayLee.org</a>About United Way of Lee, Hendry, and Glades:United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer driven organization dedicated to improving the qualityof life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners),community building, volunteer advancement, and information and referral. UWLHG is a $20 million nonprofit socialservices organization, with 80 employees in five locations with the main campus being located at 7273 ConcourseDrive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, andfederal grants.Position Summary:Monitor and provide pertinent data collection reports that provide the community with outcome measures and qualityassurance/quality improvement of programs; manage and track program invoicing; and oversee other program supportareas.Essential Functions1. Manage certifications, program, and data evaluations.2. Develop and maintain certification policies and procedures.3. Manage the inputting of required data into internal and external databases.4. Assist with maintaining and tracking match dollars and in-kind donations.5. Process purchase orders, payments and/or invoices and assist the Finance department as needed.6. Manage and maintain provider and/or contract records, files, and grants.7. Serve as the point of contact for all internal and external customer data management needs.8. Establish and maintain effective mechanisms to promote timely problem identification and resolution.9. Establish and maintain ongoing quality improvement activity to monitor services and ensure they are deliveredin an effective and efficient manner. 10. Assist with reporting and deliverables requirements.11. Develop a strong knowledge base and stay current on job-related issues and trends.12. Participate actively in departmental meetings and trainings.13. Assist with training team members and providing back up when necessary.14. Continuously monitor services to ensure effective and efficient delivery through ongoing quality improvementactivities.15. Implement and oversee expanded learning opportunities.16. Maintain and update the relevant databases in DaySmart, Outlook, spreadsheets, iCarol, Andar, Galaxy, LearningCircle, and other tracking mechanisms.17. Establish and maintain ongoing quality improvement procedures.Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities,duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities maychange at any time with or without notice.Education, Skills, and Experience: • Minimum of Bachelor’s degree or comparable work experience. • Minimum of two years of experience in a school or community setting. • Customer service, and social service experience preferred. • Data collection and analysis • Planning &amp; Management: Project planning, organization, time management, and analysis/research. • Communication: Strong oral and written communication, including business writing, presentations, and publicspeaking. • Interpersonal: Active listening, collaboration, teamwork, consulting, facilitation, coaching, mentoring, andproblem-solving. • Technical: Proficient in MS Office (Word, Excel, Outlook) and database programs. • Critical Thinking: Strong problem-solving, prioritization, and judgment skills. • Presentation: Ability to present to diverse audiences, including employees, managers, and senior decision-makersDirect Report(s): 3 (Assistant Directors)Licenses: Valid Florida Driver’s License.Physical Requirements &amp; Working ConditionsPhysical Demands: The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. While performing the duties of this job, theemployee is regularly required to sit for long periods of time, talk, and/or hear. The employee is frequently required touse finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee mustfrequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may beadditional physical requirements associated with department meetings/events. Specific vision abilities required by thisjob include close vision, distance vision, depth perception and ability to adjust focus. Requires talking, hearing, andvisual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsitemeetings, or event locations within Lee, Hendry, or Glades County.Work Environment: The work environment characteristics described here are representative of those an employeeencounters while performing essential functions of this job. Reasonable accommodation may be made to enableindividuals with disabilities to perform the essential functions. This job operates in a professional office environment,including occasional off-site venues, and outside event areas in various weather conditions. This role routinely usesstandard office equipment such as computers, phones, and photocopiers. This is a full-time position. Days and hours ofwork are Monday through Friday, typically 8 a.m. - 5 p.m. Evening and weekend events may be required as job dutiesdemand.United Way is an equal employment opportunity employer and does not discriminate against any person because ofrace, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protectedby law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities,and all employment actions. United Way will make reasonable accommodations for qualified individuals with knowndisabilities unless doing so would result in undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.Level II background screening will be conducted because of the nature of the position. Applicants may be asked totake an online skills assessment.UWLHG is an exceptional workplace that can provide you with: • Opportunity to work with smart, passionate and enthusiastic team members and volunteers • Working with diverse staff and other constituents • Culture of high-performance expectations and accountability • Exciting and challenging work • Opportunity to help solve the community’s toughest problems • Competitive pay that is commensurate with demonstrated successful performance and experience • Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO<ul><li>Position Description</li></ul>

Director of Compliance and Data

Position DescriptionPosition Title: Community Partnership School DirectorSupervisor: Vice President, Community Partnership SchoolsClassification: Full Time, ExemptSalary Range: $48,000-$55,000Location: Lee, Hendry, Glades CountiesApplication Deadline: November 8, 2024, 4:00pmSubmit Cover Letter and Resume: <a href="mailto:Angela@UnitedWayLee.org" target="_blank">Lisette@UnitedWayLee.org</a>About United Way of Lee, Hendry, and Glades:United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer driven organization dedicated to improving the qualityof life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners),community building, volunteer advancement, and information and referral. UWLHG is a $20 million nonprofit socialservices organization, with 80 employees in five locations with the main campus being located at 7273 ConcourseDrive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, andfederal grants.Position Summary:Guides high-quality program development, implementation, and management of the Community Partnership Schools.Develop and nurture positive relationships with school administrators and relevant community agencies tooperationalize the partnership, as well as work closely with the University of Central Florida support staff to monitor,report, and meet outcomes of the Community Partnership School grant.Essential Functions1. Participate in strategic planning with University of Central Florida, and community partners including FloridaGulf Coast University, Lee Health, and The School District of Lee County.2. Identify, develop, and implement exciting and engaging programming that supports the collective vision ofcommunity schools.3. Develop and market programs that aim to increase educational opportunities and social connections for thestudents, as well as their families.4. Develop and enhance parent involvement in class activities, connecting them with resources whenappropriate.5. Identify providers for health care, translation service, after school programming, etc.6. Negotiate local collaborative service agreements and contracts within conjunction with school leadership.7. Oversee that the Community Partnership School program meets all licensing, contractual, quality managementand outcome standards and requirements, in partnership with the University of Central Florida.8. Develop and regularly monitor the budget of each funding source and corresponding service areas.9. Coordinate billing and budgeting with the United Way Finance Department.10. Implement and manage the evaluation and reporting of data from each of the service areas.11. Represent the community school at pertinent meetings / functions.12. Attending trainings and site visits as required.13. Direct contract management activities for program and develop plan for sustainability.14. Participate in fundraising and grant writing activities.15. Participate in the quality improvement process and conduct performance evaluations.16. Recruit, hire, train and supervise Community Partnership School program staff.17. Develop procedures and policies as needed.18. Provide monthly updates of the Community Partnership School for Community Impact to present at themonthly Board of Directors meetings.19. Supervisory Responsibilities: Oversee the Community Partnership School staff, volunteers, and interns. Maintainconfidentiality and adhere to HIPAA regulations.Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities,duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities maychange at any time with or without notice.Education, Skills, and Experience: • Master’s degree in a Human Services-related field from an accredited college or University preferred. • Minimum of five (5) years' experience in children’s services, education, or community health, with two (2) yearsin program development and administration. Knowledge of volunteer management, community relations, andproject management. • Interpersonal: Excellent active listening, interpersonal, and cultural diversity skills. Strong problem-solving, criticalthinking, prioritization, and judgment abilities. • Communication: Proficient in business writing, report preparation, and public speaking. Able to presentinformation and respond to diverse groups, including employees, managers, and senior leaders. • Technical: Proficient in MS Office and database programs. • Administrative: Strong operational and organizational skills. • Preferred: Local experience with the School District of Lee County and/or school administrators. Experience incommunity engagement.Licenses: Valid Florida Driver’s License with a driving record that meets our insurance guidelines.Physical Requirements &amp; Working ConditionsPhysical Demands: The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. While performing the duties of this job, theemployee is regularly required to sit for long periods of time, talk, and/or hear. The employee is frequently required touse finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee mustfrequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may beadditional physical requirements associated with department meetings/events. Specific vision abilities required by thisjob include close vision, distance vision, depth perception and ability to adjust focus. Requires talking, hearing, andvisual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsitemeetings, or event locations within Lee, Hendry, or Glades County.Work Environment: The work environment characteristics described here are representative of those an employeeencounters while performing essential functions of this job. Reasonable accommodation may be made to enableindividuals with disabilities to perform the essential functions. This job operates in a professional office environment,including occasional off-site venues, and outside event areas in various weather conditions. This role routinely usesstandard office equipment such as computers, phones, and photocopiers. This is a full-time position. Days and hours ofwork are Monday through Friday, typically 8 a.m. - 5 p.m. Evening and weekend events may be required as job dutiesdemand.United Way is an equal employment opportunity employer and does not discriminate against any person because ofrace, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protectedby law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities,and all employment actions. United Way will make reasonable accommodations for qualified individuals with knowndisabilities unless doing so would result in undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.Level II background screening will be conducted because of the nature of the position. Applicants may be asked totake an online skills assessment.UWLHG is an exceptional workplace that can provide you with: • Opportunity to work with smart, passionate and enthusiastic team members and volunteers • Working with diverse staff and other constituents • Culture of high-performance expectations and accountability • Exciting and challenging work • Opportunity to help solve the community’s toughest problems • Competitive pay that is commensurate with demonstrated successful performance and experience • Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO

Community Partnership School Director 

Position Summary:The CEO of United Way of Southern Chester County (UWSCC) provides visionary leadership, strategic direction, and operational oversight for the organization. The CEO ensures the development, implementation, and sustainability of community programs and partnerships that address critical local needs in education, financial stability, health, and emergency services. The role focuses on relationship building with donors, local businesses, government agencies, and nonprofits while aligning the organization's efforts to create measurable social impact.Key Responsibilities:Strategic Leadership and Vision:<ul><li>Develop and implement the organization’s strategic plan in alignment with UWSCC’s mission to improve the lives of individuals and families in Southern Chester County.</li><li>Lead the team in identifying community needs and developing innovative solutions, focusing on the A.L.I.C.E. population and other vulnerable groups.</li><li>Drive efforts to achieve the organization’s mission through measurable outcomes and accountability.</li></ul>Fundraising and Resource Development:<ul><li>Oversee the fundraising strategy, working with individual donors, corporate sponsors, foundations, and grant opportunities to secure financial support for UWSCC’s programs.</li><li>Build and maintain relationships with major donors and stakeholders to support financial goals, including annual campaign drives like Giving Tuesday and events such as Southern Stars.</li><li>Identify new opportunities for partnerships with local businesses and community groups, like Longwood Gardens.</li></ul>Community and Partner Engagement:<ul><li>Serve as the public face of UWSCC in the community, representing the organization at public events, forums, and meetings with key stakeholders, including nonprofits, government officials, business leaders, and residents.</li><li>Foster collaboration among community partners to deliver services, including supporting programs like food banks, mental health services, childcare centers, and healthcare clinics.</li><li>Participate in local coalitions, such as SCCON, to enhance collective community efforts.</li></ul>Board Relations:<ul><li>Work closely with the Board of Directors to develop policy, provide recommendations, and support governance efforts.</li><li>Ensure that the Board has the information it needs to make informed decisions.</li><li>Act as a liaison between staff and the Board to communicate progress, challenges, and opportunities.</li></ul>Operational Management:<ul><li>Oversee day-to-day operations, ensuring the efficient use of resources, compliance with regulations, and the alignment of activities with the organizational mission.</li><li>Manage and inspire the staff, providing guidance, professional development, and fostering a collaborative, mission-driven environment.</li><li>Lead efforts to measure and report on the impact of programs and services.</li></ul>Financial Stewardship:<ul><li>Ensure sound fiscal management, including budgeting, financial reporting, and risk management.</li><li>Work with the finance team and Board Treasurer to prepare and monitor budgets and financial forecasts.</li></ul>Communications and Marketing:<ul><li>Develop and implement a communication strategy to raise awareness about UWSCC’s mission, programs, and the needs of Southern Chester County.</li><li>Oversee the creation of impactful messaging, including donor communications, press releases, and social media engagement.</li><li>Support public relations efforts to strengthen the UWSCC’s visibility and credibility in the community.</li></ul>Qualifications:<ul><li>Education: Bachelor’s degree in nonprofit management, business administration, social work, public administration, or a related field (Master’s degree preferred).</li><li>Experience:<ul><li>8-10 years of progressive leadership experience in the nonprofit sector, preferably with United Way or similar organizations.</li><li>Proven track record in fundraising, community building, and partnership development.</li><li>Strong experience in board management and working with diverse stakeholders.</li></ul></li><li>Skills:<ul><li>Excellent communication, public speaking, and interpersonal skills.</li><li>Demonstrated ability to lead, inspire, and manage a high-performing team.</li><li>Financial acumen and experience with nonprofit budgeting and reporting.</li><li>Strategic thinking and an ability to execute long-term plans.</li><li>Passion for community service and understanding of the challenges faced by vulnerable populations in Southern Chester County.</li></ul></li></ul>Additional Information:<ul><li>Work Environment: The CEO will be based in Southern Chester County and must be able to travel locally for meetings and events. The position requires occasional evening and weekend hours, depending on community engagement activities. This is an on-site position</li><li>Compensation: $85,000 - $100,000</li><li>Interested Applicants should send their resume and cover letter to <a href="mailto:CEOSearch@unitedwayscc.org" target="_blank">CEOSearch@unitedwayscc.org</a></li></ul>

29 Community Services Jobs