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Organization overview:<a href="http://unitedwaynnj.org" target="_blank">United Way of Northern New Jersey</a> is seeking a Volunteer Impact Manager to support its work to achieve&nbsp;<a href="https://www.unitedwaynnj.org/our-equity-framework" target="_blank">racial and economic equity</a> for those individuals and families struggling to make ends meet, including ALICE® (Asset Limited, Income Constrained, Employed) and those in poverty.Diversity Statement:<a href="http://unitedwaynnj.org/" target="_blank">United Way of Northern New Jersey</a>&nbsp;celebrates diversity and believes it makes us stronger. We are committed to creating an inclusive environment where everyone feels valued, respected, and empowered. We actively encourage applications from individuals of all backgrounds, including underrepresented groups. Our goal is to foster a workplace that reflects the rich tapestry of human experiences, perspectives, and talents. Join us as we build a diverse and vibrant team!United Way of Northern New Jersey is one of 1,800&nbsp;United Ways around the world. Each United Way is an independent entity that serves a specific community. This United Way is unlike any other in the country, running both a national research organization called&nbsp;<a href="https://unitedforalice.org" target="_blank">United For ALICE</a> as well as serving community needs across a five-county region including Morris, Somerset, Suburban Essex, Sussex, and Warren counties.&nbsp;The funds raised by this United Way are invested in unbiased data insights, innovative solutions, and on-the- ground impact to address financial hardship, improving life for ALICE and all.&nbsp;Department: ALICE In CrisisReports to:&nbsp;Director, Community Resiliency and EngagementBroad Function/Purpose:The Volunteer Impact Manager plays a key role in achieving the goals of ALICE In Crisis and United Way of Northern New Jersey, by assisting ALICE households in achieving resiliency, stability during times of disaster and through engagement and mobilization of volunteers to support our work.&nbsp;Primary Responsibilities:<ul><li>Manage all aspects of assigned Signature Volunteer Projects and Events, applying highly developed project management skills to tasks.</li><li>Manage all aspects of United Way of Northern New Jersey’s volunteer project portfolio, including assisting with custom volunteer projects, recruitment, referral and management of disaster-related volunteers, development and implementation of volunteer engagement across all aspects of United Way’s work.</li><li>Learn and manage United Way’s Volunteer Management software platform, Get Connected, along with other technologies used by our volunteer programs.</li><li>Cultivate relationships with key stakeholders, including corporate groups, volunteers, nonprofit partners, ALICE clients, and community groups.</li><li>Assist Account Leads with opportunities to grow their workplace campaigns through employee engagement with United Way of Northern New Jersey&nbsp;key volunteer programs, projects, special events, and through project management.&nbsp;</li><li>Assist with research and development of new corporate relationships through involvement with United Way of Northern New Jersey programs, and volunteer activities and events.</li><li>Maintain accurate and current data through all technology platforms, including Raiser’s Edge, the Customer Relationship Management software.</li><li>Assist and support all ALICE Disaster Relief efforts and act as community liaison for an assigned county during a declared disaster activation.</li></ul>Requirements:<ul><li>Passion for United Way and ALICE to lead and champion our message, brand, and value proposition</li><li>Proven experience in volunteer engagement and project management</li><li>Outstanding organizational abilities</li><li>Excellent interpersonal, written, and verbal communication skills</li><li>Aptitude in decision-making and problem-solving</li><li>Proficient with Microsoft suite of applications (Word, Excel, PowerPoint, etc.) and Google work applications (Docs, Sheets, Slides, etc.)</li><li>Bachelor’s degree in the field of health or social services is preferred</li><li>Two plus years of experience in health and social services</li><li>Ability to lift or carry up to 25 pounds or more for occasional work-related purposes</li><li>Ability to be flexible in work schedule and location</li><li>Clean driving record and must own vehicle in good working condition for up to 30% travel to events, meetings, other business-related activities</li><li>Ability to pass multi state background check</li><li>An understanding of cross-functional team dynamics along with the ability to facilitate effective interactions by working collaboratively with representatives from different departments</li></ul>Job Type:<ul><li>Full time: 35 hours per week</li><li>Occasional nights, weekends and holidays required</li></ul>Compensation:<ul><li>$45,000 to $55,000 salary range or hourly rate</li><li>Benefits: Health, Vision, Dental, 401k, Paid Holidays and Paid Time Off (PTO)</li></ul>Work Environment:<ul><li>This job function uses standard office equipment, such as computers, phones, printer, and photocopiers</li><li>Hybrid: Primarily remote, some office meetings with staff, board volunteers, vendors, and donors</li></ul>Submit résumé and cover letter to:&nbsp;<a href="mailto:lisa.galonardo@unitedwaynnj.org" target="_blank">Lisa.Galonardo@UnitedWayNNJ.org</a>Equal Opportunity Policy: United Way of Northern New Jersey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

United Way of Northern New Jersey

Volunteer Impact Manager

United Way of Northern Utah Mission:&nbsp;We Unite people and organizations to build healthy,stable and well-educated communities where individuals, families and neighborhoods thrive.Title:&nbsp;Welcome Baby Program CoordinatorReports to: Welcome Baby Program DirectorPosition Type: Full-Time, Hourly, Non-exemptGoal and Summary of Work: The Welcome Baby (WB) Program Coordinator works closely with the WB Director to perform and oversee key administrative projects and duties involved in managing the overall program and supporting the Home Visitor volunteers, families, and AmeriCorps Members within the program. This position will be the primary point of contact for family recruitment and play a major support role for the WB program overall.&nbsp;Overview of the Welcome Baby Program:Welcome Baby is a free in-home visitation program designed to support parents with children aged newborn to 36 months fostering a healthy, happy, and secure environment. The program provides families with personalized developmental milestone education tailored to each child aged newborn to 36 months, engaging learning kit activities focused on building a strong attachment while supporting key developmental milestones, positive parenting techniques to encourage emotional and social development, and baby supplies such as diapers and wipes (when available). This program promotes resilience by helping families navigate challenges and celebrate strengths to build confidence and reinforce positive behaviors.Key Responsibilities:Family &amp; Home Visitor Engagement and Retention:<ul><li>Coordinate with Welcome Baby team members to ensure that home visitors and families have the best possible experience through family and home visitor engagement activities.</li></ul>Communication with Families:<ul><li>Create and distribute monthly family sheets via mail merge, facilitating clear and personalized communication with participating families</li><li>Ensure clear communication and timely support to families and home visitor volunteers; including management of the Welcome Baby email inbox&nbsp;</li></ul>Operational Program Management and Documentation:&nbsp;&nbsp;<ul><li>Oversee, track, and manage incoming program data for multiple counties; including new family registrations, home visitor visit and attendance data, ongoing surveys and assessments.</li><li>Ensure compliance, accuracy and program requirements are met through management and tracking of home visitor onboarding documents, background checks and rapback monitoring, AmeriCorps member timesheets, and UServe quarterly reports.</li><li>Assist with process map and process creation and updates to support program growth and sustainability, continually updating workflows to streamline operations, improve efficiency, and ensure alignment with program objectives</li></ul>Supply &amp; Donation Management:&nbsp;<ul><li>Oversee donation and commodities management for the Welcome Baby room, including coordinating supply levels and distribution.</li><li>Lead learning kit management efforts by ordering supplies and organizing episodic volunteers for kit creation</li></ul>Volunteer &amp; AmeriCorps Member Support:&nbsp;&nbsp;<ul><li>Work in coordination with intra and inter-departmental team members to manage volunteer and AmeriCorps member position listings, proactively assisting with recruitment efforts for home visitors and AmeriCorps members.&nbsp;</li></ul>Community Outreach &amp; Engagement<ul><li>Collaborate with the marketing team to develop and post engaging content on social media</li><li>Provide logistical and operational support for community outreach events, as needed</li></ul>Position Competencies:<ul><li>Data Management &amp; Analysis: Experience with tracking, managing, and analyzing program data using tools like Excel, databases (e.g., CODA), and data entry systems.&nbsp;</li><li>Team Player:&nbsp;works well with others to achieve a shared goal, while also contributing to the team's success.</li><li>Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.</li><li>Tech Proficiency: Comfort using digital tools such as DocuSign, Remind, email platforms, and social media management tools. Experience with automation and mail merge in Microsoft Office or Google Suite is valuable.</li><li>Written and Verbal Communication: Strong ability to communicate effectively with diverse stakeholders (families, volunteers, team members) through emails, reports, and presentations.</li><li>Relationship Building: Ability to engage, motivate, and maintain positive relationships with families, volunteers, and community members</li><li>Detail-Oriented: Ensuring accuracy in documentation, compliance with policies and quality assurance in program execution</li><li>Process Improvement: Analytical skills to identify inefficiencies and recommend updates to process mapping and operations, ensuring smoother workflows</li><li>Volunteer Coordination: Proven ability to manage and support volunteers through recruitment, onboarding, and ongoing engagement activities</li><li>Empathy &amp; Patience: Understanding and accommodating the needs of diverse families, home visitors, and volunteers, particularly in a supportive community-based role</li><li>Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment</li><li>Adaptability to Change: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well</li></ul>Position Requirements:<ul><li>Minimum 2 years administrative/office assistant work</li><li>Minimum 2 years project management experience</li><li>Excellent organizational skills (including task and time management)</li><li>Associate’s degree or 2-3 years of related work experience required, Bachelor's degree preferred in child development, human services, social work, or related field&nbsp;</li><li>High standards of professional ethics and conduct</li><li>Submit and pass a full background check as required for program compliance (process to be completed before onboarding with UWNU)</li></ul>Preferred Qualifications:<ul><li>Familiarity with systems like AmeriCorps reporting, IPT, or volunteer management software for handling registrations, timesheets, and compliance</li><li>Experience in creating engaging social media content and collaborating with marketing teams to enhance program visibility</li><li>Bicultural/bilingual English/Spanish&nbsp;</li><li>Master’s degree in related field and/or 3-5 years working in child development, human services, social work, or related field&nbsp;</li><li>Experience with Results Based Accountability or other data evaluation strategy</li></ul>Compensation:Wage:$19-$22 per hour, based on experience and qualificationsBenefits:&nbsp;A comprehensive benefits plan includes vacation, sick, holidays, health, dental, vision, disability, life, and a 403(b) match of up to 10% of your salary after 1 year of employment.&nbsp;Location:&nbsp;Ogden, UT (some hybrid/remote work options may be available)&nbsp;Hours:&nbsp;Full-time, non-exempt. United Way hours of operation are Monday-Friday, 8:00am to 5:00pm. United Way strives for employees to have great work-life balance and allows for occasional remote work assuming it does not interfere with productivity, results, and/or quality of relationships with partners. Work hours are subject to change based on United Way and/or events and activities happening in the community.&nbsp;How to Apply:&nbsp;Please send cover letter AND resume to Jill Browning at&nbsp;<a href="mailto:jbrowning@uwnu.org" target="_blank">jbrowning@uwnu.org</a>.&nbsp;Applications will NOT be considered without providing BOTH a cover letter AND resume.&nbsp;Closing Date: September 15, 2024

Welcome Baby Program Coordinator

Full Time NOEP Coordinator&nbsp;<h2>Position Summary:</h2>The Nutrition Outreach and Education Program (NOEP) Coordinator focuses on increasing enrollment in the Supplemental Nutrition Assistance Program (SNAP). The NOEP Coordinator is responsible for conducting SNAP outreach in their service area, prescreening potentially eligible individuals/households for SNAP, and assisting members in their service area in completing a SNAP application.<h2>Qualifications:</h2>At a minimum, employee must have an Associates Degree in a relevant field and 2 years Human Services experience; knowledge of service area and available resources; interviewing and assessment skills; ability to work independently; strong verbal and written communication; strong organizational skills; comfort using technology; proficiency in the Microsoft Suite (Word, Excel, PowerPoint); comfort with public speaking; and ability to work well with diverse populations.<h2>Primary Responsibilities:</h2><ul><li>Attend all mandatory trainings and webinars</li><li>Establish a working relationship with the local Department of Social Services (DSS) or Human Resources Administration (HRA)</li><li>Create and produce outreach materials in order to educate potentially eligible individuals about SNAP</li><li>Engage in direct contacts to educate potentially SNAP-eligible community members through community events, presentations, and tabling opportunities in the community</li><li>Prescreen individuals and households for SNAP eligibility, providing an estimated SNAP benefit amount, if able</li><li>Assist potentially SNAP-eligible individuals in applying for SNAP, including gathering of required documents</li><li>Help resolve barriers potentially SNAP-eligible clients encounter when applying for SNAP</li><li>Collaborate with local community based organizations, educating them about the importance of NOEP and SNAP</li><li>Confidentially track client information and outcomes for reporting purposes</li><li>Report outcomes via Hunger Solutions New York’s online Contract Management System</li><li>Achieve annual program targets as assigned by Hunger Solutions New York</li></ul>Requirements:<ul><li>Spanish speaker a plus, but not required</li><li>Ability to work independently and as part of a team&nbsp;</li><li>Available to adjust schedule for evening and weekend events&nbsp;</li><li>Must have Valid driver’s license, car and insurance (travel required)</li><li>Must be based in Orange County</li></ul>To apply please email resume and cover letter to&nbsp;<a href="mailto:ci-inbox@uwdor.org" target="_blank">ci-inbox@uwdor.org</a>&nbsp;

United Way of the Dutchess-Orange Region

NOEP Coordinator 

FLSA Status:&nbsp;&nbsp;&nbsp; Exempt &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reports to:&nbsp;&nbsp;&nbsp; A Place to Call Home Leadership Team&nbsp;Core Hours:&nbsp;&nbsp; Mon – Fri; 8am-5pmSalary Range:&nbsp;$65,000 - $75,000&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;POSITION SUMMARYA Place to Call Home aims for a Spartanburg County where homelessness is a solvable issue and everyone has a safe, secure place to call home. The Director is responsible for executing the A Place to Call Home action plan, working with partners and the community to identify and implement effective strategies. This role involves coordinating with diverse stakeholders to prevent homelessness, support those in need, and ensure access to affordable housing.The Director reports to a leadership team comprised of the City of Spartanburg, County of Spartanburg, The Faith Initiative to End Child Poverty, OneSpartanburg Inc., Spartanburg Housing, Spartanburg Regional Healthcare System, and United Way of the Piedmont.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILITIESLeadership and Representation:<ul><li>Develop and facilitate the work of A Place to Call Home.</li><li>Represent the collective effort in public speaking engagements, community meetings, and committees.</li></ul>Strategic Development:<ul><li>Develop standard operating procedures and strategic work plans for the initiative, including setting agendas and collective goals.</li><li>Establish a culture which values diverse perspectives and demonstrates respect for all.</li></ul>Partnerships and Collaboration:<ul><li>Identify and build partnerships with human service organizations, governmental agencies, financial institutions, businesses, nonprofits, and other stakeholders.</li><li>Ensure alignment and participation with the Upstate Continuum of Care.</li><li>Serve as a liaison between A Place to Call Home and its partners.</li></ul>Staff and Resource Management:<ul><li>Provide leadership and support to the Leadership Team, Steering Committee, and any ad hoc or working groups.</li><li>Supervise A Place to Call Home staff and manage resources, including budget and expenses.</li></ul>Resource Allocation and Fund Development:<ul><li>Identify and leverage community resources, including federal, state, and local grants and funding opportunities.</li><li>Prioritize and allocate resources in collaboration with partners.</li></ul>Systems and Process Alignment:<ul><li>Ensure alignment of systems, processes, and resources to meet intended outcomes and goals.</li><li>Periodically measure and report on effectiveness.</li></ul>Data and Research:<ul><li>Collaborate with Strategic Spartanburg to collect, analyze, and share meaningful data.</li><li>Translate data into understandable concepts and community reports.</li><li>Monitor national and local changes in housing and homelessness to inform the work.</li></ul>Support for Leadership Team:<ul><li>Assist with fund allocation, research, marketing, public policy work, and developing agreements and protocols.</li></ul>Other:<ul><li>Attend seminars, workshops, webinars, and conferences for personal development and training.</li><li>Be prepared to work a flexible schedule, including some early mornings and evenings.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Experience: At least 5 years in facilitation, coalition building, or collective impact strategy, with experience in the housing and/or homelessness field preferred.</li><li>Knowledge: Understanding of local housing dynamics, affordable housing, development, and funding mechanisms.</li><li>Leadership: Proven ability to lead meetings, facilitate discussions, and engage in public speaking.</li><li>Communication: Strong verbal and written communication skills. Ability to present to diverse audiences and develop clear, effective messaging.</li><li>Interpersonal Skills: Ability to build and maintain professional relationships, work both independently and in teams, and persuade or influence stakeholders.</li><li>Ethics and Integrity: High standards of reliability, accountability, confidentiality, and professional excellence.</li><li>Customer Service: Excellent customer service skills and attention to detail.</li><li>Organizational Skills: Strong attention to detail, ability to prioritize tasks, handle interruptions, and meet deadlines.</li><li>Adaptability: Ability to manage shifting priorities and adapt to changing demands.</li><li>Technical Proficiency: Skilled in using personal computers and relevant software applications.</li><li>Problem-Solving: Creative and resourceful in developing solutions, with strong negotiation and diplomatic skills.</li><li>Regulatory Knowledge: Ability to read and interpret laws, legal documents, and procedures.</li><li>Transportation: Valid driver’s license and access to transportation required.</li><li>Attendance: Regular and sustained in-person attendance is necessary.</li></ul>EMPLOYMENT &amp; BENEFITSThe City of Spartanburg will be the employer for this position, and the Director will receive City benefits. Candidates must pass a background check and drug screen to be considered for employment.PHYSICAL DEMANDSPhysical demands refer to the requirements for physical exertion and coordination of limb and body movement.<ul><li>Performs light work that involves lifting, carrying, pushing, pulling, walking, or standing some of the time and involves exerting up to 15 pounds of force on a regular and recurring basis or sustained keyboard operations.</li></ul>UNAVOIDABLE HAZARDS (WORK ENVIRONMENT)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.<ul><li>None.</li></ul>SPECIAL CERTIFICATIONS AND LICENSES<ul><li>South Carolina driver's license.</li></ul>AMERICANS WITH DISABILITIES ACT COMPLIANCEThe City of Spartanburg&nbsp;Government is an Equal Opportunity Employer.&nbsp; ADA requires the City of Spartanburg to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.STANDARD CLAUSESMay be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the City of Spartanburg.This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.&nbsp;ESSENTIAL SAFETY FUNCTIONSIt is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.&nbsp;Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.TO APPLYInterested applicants should submit a cover letter, salary requirements, and resume to&nbsp;<a href="mailto:hr@uwpiedmont.org" target="_blank">hr@uwpiedmont.org</a>. No partial applications will be considered.

United Way of the Piedmont

Director, A Place to Call Home

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Recovery Peer Specialist has a vital role in 988, to provide support for people experiencing suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating seeking professional help to address suicidal intensity, mental health or substance use conditions. The Peer Specialist will support callers on their mental health recovery journey, providing timely access to mental well-being support and caring contacts.The Peer Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts.&nbsp; This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Complete required training.</li><li>Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Be fully prepared to begin answering phone lines promptly per assigned work schedule. Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of the 988 LIFE LINE Program by completing all other tasks as assigned.</li><li>Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 988 training standards.&nbsp;</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Develop and implement crisis related safety plans.</li><li>If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help the inquirer make an informed decision.</li><li>In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes.</li></ul>Experience/Position Requirements:<ul><li>Lived experience with mental health crisis, hopelessness, or suicidal intensity&nbsp;</li><li>State of Florida Certified Recovery Peer Specialist or eligible to pursue certification</li><li>High school diploma/GED, with a minimum one year experience in the human services, social work, or customer services field required</li><li>Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable.&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;</li><li>Must pass pre-employment drug screening.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills</li><li>Ability to conduct approved suicide assessment</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 LIFE LINE is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of 988 LIFE LINEs clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 LIFE LINE is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Peer Support Specialist, Crisis & 988

<h3>Description</h3>United Way of the Bluegrass (UWBG) works as catalyst, convenors, and collaborators to foster opportunities for all members of our community to have a better life. We focus on the building blocks of establishing healthy living — access to quality education and financial stability for individuals and families to thrive. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for regional change. That is what it means to "Live United" in Central Kentucky. POSITIONA WayPoint Center Coordinator, WayPoint Initiative (WCCWI) assist clients who visit UWBG WayPoint Centers. The role of the WayPoint Coordinator, WayPoint Initiative (WCWI) is to assist clients who visit UWBG WayPoint Center – East End location.UWBG WayPoint Centers are sites strategically located throughout our communities to serve and provide a multi-tiered service delivery approach that connect clients to financial education and financial literacy, free income tax counseling and preparation, and other programmatic services that lead individuals and families towards sustainability, stability, and a thriving lifestyle of success.&nbsp;&nbsp; WayPoint Center Coordinator reports directly to the WayPoint Center Manager ESSENTIAL FUNCTIONS:<ul><li>Acts as the primary site coordinator or employee of record responsible for: day-to-day management and operations of the center, the routine implementation and execution of standard operational procedures, ensuring the delivery of excellent customer satisfaction and service, and maintaining a professional and inviting workplace environment that is clean and orderly.</li><li>Serves as the primary point of contact to address client needs.</li><li>Collaborates with community partners to provide onsite programs and services within the center.</li><li>Performs professional assessment (intake) for clients through a multi-tiered service delivery approach that connects them to appropriate service providers and subject matter expertise (SME).</li><li>Collaborates with the UWBG 2-1-1 (24/7 365) Health &amp; Human Services Referral network of professionals to access partner services and referrals accordingly.</li><li>Provides public-facing engagement as an UWBG ambassador and community advocate for supporting and transforming the life of others.</li><li>Understands and recognizes the need for growth and expansion opportunities of UWBG program initiatives and occasionally serves as a UWBG representative in the community.</li><li>Adapts to the flexibility needed to work between assigned Waypoint centers and community events/site and other Waypoint centers.&nbsp;</li><li>Serves as the custodian for managing documentation for organizational purposes to include management and reporting for federal and non-federal grants.</li><li>Other duties as assigned.&nbsp;</li></ul>CORE UNITED WAY COMPETENCIESMISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivation.RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.COMMUNITY IMPACT COMPETENCIES<ul><li>Drive for Stakeholder Success</li><li>Effective Communication</li><li>Adaptability and Change Management</li><li>Cross-Functional Capability and Collaboration</li></ul><h3> Requirements</h3>QUALIFICATIONS:<ul><li>Associate’s degree or equivalency required.</li><li>Fluent bi-lingual English/Spanish is required.&nbsp;&nbsp;</li><li>Minimum of two years of continuous work experience in an office environment required.&nbsp;</li><li>Work in human services, case management, counseling, eligibility determination, social services, non-profit, and oversight is preferred.&nbsp;&nbsp;</li><li>Computer literacy, particularly in Microsoft Office.&nbsp;</li><li>Knowledge of current conditions and history of the neighborhoods being served and surrounding nonprofit organizations is highly preferred.&nbsp;</li><li>Resident of one of the counties being served (past or present) highly preferred.&nbsp;</li><li>Strong organizational and time-management skills.&nbsp;</li><li>Excellent oral and written communication skills.&nbsp;</li><li>Strong customer service skills and enjoys working with the public.</li><li>Is empathetic and possesses the soft skills required to serve vulnerable populations with dignity and respect.</li><li>Is flexible and willing to work occasional evenings/nights; Saturday shift sometimes required.&nbsp;&nbsp;</li></ul>REQUIRED LICENSE/REGISTRATION/CERTIFICATIONS<ul><li>A valid Kentucky driver’s license is required as well as access to a reliable insured automobile to be used for work-related travel in the Central Kentucky area.</li><li>Within 30 days of employment, the WayPoint Coordinator must earn the Money Management Essentials Certificate from the Association for Financial Counseling &amp; Planning Education.&nbsp;</li><li>Within 60 days of employment WayPoint Coordinator must earn the following certificates, CPR/First aid, First Aid for Opioid Overdoes, and Mental health first aid.&nbsp;</li><li>Within one year of employment, the Program Manager of WayPoint Initiative must become an accredited financial counselor through AFCPE.&nbsp;</li></ul>WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The primary office location for this position is Marksbury Family WayPoint Center at the Historic Palmer Pharmacy 400 E. Fifth Street, Lexington, KY. This position may require working from any of the WayPoint Centers within our region as needed.&nbsp; EXPECTED WORK HOURSMonday through Friday, 8:30AM-5:00PM. Must be willing to work a non-standard work schedule, including nights, weekends, and other unusual hours. PHYSICAL REQUIREMENTSThe employee is regularly required to communicate, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must have the ability to lift, carry, push, and/or pull objects weighing up to 25lbs.PRE-EMPLOYMENT SCREENING REQUIREMENTSAny candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, language testing, and Motor Vehicle Record (MVR) review. A writing sample will be required of final candidates.&nbsp;BENEFITSOur robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/STD.

United Way of the Bluegrass

How Collective Impact works at UWBG

WayPoint Center Coordinator, East-End (Bilingual)

Title: &nbsp;Early Education Manager &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reports to:&nbsp; Early Education Senior Manager and Director, Community Impact OperationsFLSA Status:&nbsp;ExemptHours:&nbsp; Full-Time/Estimated 40 hours per weekRevision/Effective Date:&nbsp; August 2024 Note: Grant funded positionSalary Range: $45,000 to $55,000(Health, Dental, Vision and Retirement Benefits available)JOB SUMMARY:&nbsp;&nbsp;The Early Education Manager supports and advances United Way of Northern Nevada and the Sierra’s mission (UWNNS) to link the community’s will and resources to improve lives. This position is primarily responsible for implementing the Nevada Ready! Pre-K grant that provides access to high-quality Pre-K experiences for children in northern Nevada and related education initiatives. The position works closely with the Early Education Senior Manager and requires proficiency in Excel, budgeting experience, and a solid understanding of grants. Additionally, the role recruits and engages early learning centers and community partners to deliver training and professional development, ensuring a positive experience for children, families, and staff throughout the program.ESSENTIAL FUNCTIONS:PROGRAM MANAGEMENT &amp; IMPLEMENTATION<ul><li>Responsible for supporting the planning, management, and implementation of high-quality Early Education programs in various settings within northern Nevada.</li><li>Recruits and guides early education community partners to implement the program.</li><li>Provides day-to-day management of initiatives to ensure compliance and all goals are accomplished.</li><li>Develops and facilitates training, coaching, and feedback sessions with directors, teachers, and staff to incorporate best practices for early education community partners.</li><li>Interacts and works with early education community partners to build collaboration and improve service delivery systems.</li><li>Identifies early education community partners and works in collaboration with early education staff to adapt program content and materials to meet the identified needs of participants.</li><li>Provides accurate and timely data collection / input and reports to meet funding requirements in the following areas: child demographics, professional&nbsp;</li></ul>development, curriculum, program evaluation, individualized support, school readiness, transition to kindergarten, health and safety, family engagement, and comprehensive services for families.<ul><li>Develops and maintains a knowledge base of current policies, standards, and issues affecting the childcare and early childhood education industries, standards, and policies on the local and national levels.</li><li>Oversees the maintenance of project files, reviews sub-grantee invoices for accuracy, and prepares reimbursement documents for submission.</li><li>Assures that all grant and financial procedures and payments to partners comply with policies and procedures regulating United Way operations and the Sub-Grantee Agreements.</li><li>Responsible for monitoring the overall program budget.</li><li>Collaborates with the United Way team to ensure that all program and financial procedures are accountable to financial requirements and regulations and completed in a timely manner.</li><li>Establishes and builds relationships within all areas of care affecting young children and their families in northern Nevada.</li></ul>COMMUNITY IMPACT<ul><li>Commitment to understand the full span of UWNNS Community Impact programming activities.</li><li>Works with the Community Leadership and UWNNS team in the development of strategic plan and outcomes of UWNNS program.</li><li>Collaborate with UWNNS Team to design, implement, and advocate for UWNNS initiatives.</li><li>Represent UWNNS on local and state committees and task forces, as assigned.</li></ul>OTHER DUTIES AND RESPONSIBILITIES:<ul><li>Duties and responsibilities listed above include the principal functions of the job description and shall not be construed as a complete listing of all miscellaneous, incidental, or other duties which may be assigned during normal operations.</li><li>Provide consistent, clear communication and support to the UWNNS Community Impact Team efforts.</li><li>Provide support to UWNNS resource development efforts.</li><li>Communicate the organization’s mission, values, and donor engagement opportunities.&nbsp;</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS:<ul><li>Experience with high-quality Pre-K programs, creative curriculum, and teaching strategies gold assessments is preferred.</li><li>Ability to work and engage with early education providers, local/state government, and community partners.</li><li>Working knowledge of early childhood education and childcare standards.</li><li>Strong analytical skills, project management, and process improvement experience.</li><li>Ability to build strong, productive relationships and motivate individuals to obtain results with diverse groups at all levels, both internally and externally.</li><li>Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental laws and regulations.</li><li>Demonstrated leadership abilities with exceptional written/oral communication and presentation skills.</li><li>Demonstrated ability to tactfully handle stressful situations, negotiate and resolve conflicts, maintain confidentiality, and respect and observe organizational protocol.</li><li>Ability to work a flexible schedule, including evenings and weekends, as needed.</li><li>Well-organized, efficient, detail-oriented, and able to meet critical deadlines.</li><li>Courteous and professional manner.</li><li>Experience in working with diverse populations.</li><li>Have a reliable vehicle; possess a current Nevada driver’s license and auto insurance. Ability to travel to work in a variety of locations throughout northern Nevada and other parts of the state, as needed.</li><li>Demonstrated ability to use Word, Excel, and PowerPoint.</li></ul>EDUCATIONAL REQUIREMENTS:<ul><li>Bachelor’s degree in early education or a related field including&nbsp;Family Studies, Human Services, etc. is preferred.</li></ul>EXPERIENCE REQUIRED OR PREFERRED:<ul><li>3+ years of experience in an early childhood setting.</li><li>1+ years of program management experience.&nbsp;</li></ul>PHYSICAL REQUIREMENTS OF THE JOB:&nbsp;While performing the duties of this job, the employee is regularly required to sit for up to 3.5 hours; have the use of both hands; ability to reach with both hands and arms; to speak clearly and hear callers when answering the phone. The employee is occasionally required to stand and walk throughout the office to perform office duties.&nbsp; The employee must occasionally lift, carry and/or push up to 25 pounds (e.g. packing campaign materials).&nbsp; Specific vision abilities required by this job include close vision and the ability to adjust focus.TO APPLY:Send Cover Letter and Resume to Jacqueline Santoro at <a href="mailto:Jacqueline.santoro@uwnns.org" target="_blank">Jacqueline.santoro@uwnns.org</a>. Application review begins immediately and will continue until the candidate is selected.

United Way of Northern Nevada and the Sierra

Manager - Early Education

Title:&nbsp; &nbsp;Community Impact Programs Manager Reports to: Director, Community Impact OperationsFLSA Status: ExemptHours: 40 hours a weekRevision/Effective Date:&nbsp; August 2024Salary Range: $45,000 to $55,000(Health, Dental, Vision and Retirement Benefits available)________________________________________________________________JOB SUMMARY:&nbsp;The Community Impact Programs Manager is responsible for the successful operation and ongoing implementation of UWNNS’ community impact programs and collaborates with the Community Impact (CI) Team to ensure all UWNNS programs are successfully maintained. The four main programs which will be managed are Dolly Parton’s Imagination Library (DPIL), Special Assistance Fund for Emergencies (SAFE), Emergency Food and Shelter (EFSP), and Ride United Last Mile Delivery (RULMD). This role is also responsible for coordinating aspects of the organization’s government reporting and grant reporting function, including budget maintenance, administration of reports from partner organizations and maintaining strong partner relationships. The Community Impact Program Manager reports directly to the Senior Manager, Grant and Impact and Director of Community Impact Operations and Director, Community Impact Operations.&nbsp;ESSENTIAL FUNCTIONS:COMMUNITY IMPACT&nbsp;Effectively manage and maintain four core programs of UWNNS.&nbsp;<ol><li>Dolly Parton’s Imagination Library (DPIL) – A book gifting program that mails FREE high-quality, age-appropriate books to children from birth until their fifth birthday. The Program Manager serves as the Website Administrator for DPIL, managing registration approvals, addressing customer inquiries, and recruiting community champions. Additionally, they are responsible for extracting and tracking data from the DPIL website.</li><li>Special Assistance Fund for Emergencies (SAFE) – The program supports Northern Nevada residents with utility assistance. The Programs Manager will cultivate strong partnerships with community organizations, oversee client approvals, and manage both budgets and client tracking to ensure effective program delivery.</li><li>Emergency Food and Shelter Program (EFSP) – A program which provides supplemental funding to social services organizations to provide greater services in Northern Nevada. The Programs Manager will gain a general understanding of the EFSP program structure and support the EFSP Local Board Chair in Northern Nevada jurisdiction The manager will contact partners, monitor spending, and report to the Local Boards and EFSP National Board.</li></ol><ol><li>Ride United Last Mile Delivery (RULMD) – A home delivery program that brings food and essential supplies to those that are transportation limited. The Programs Manager will support the program by maintaining communications with ongoing RULMD partners; schedule deliveries, communicate with partners on delivery status, and cancel deliveries when necessary</li></ol>COMMUNITY ENGAGEMENT<ul><li>Represent UWNNS in the community with various audiences, educating about the community impact of UWNNS; tie work to positive community results; promote engagement of the community with UWNNS and its work.</li><li>Clearly communicate the UWNNS mission, values, and funding opportunities.&nbsp;</li></ul>OTHER DUTIES AND RESPONSIBILITIES<ul><li>Duties and responsibilities listed above include the principal functions of the job description and shall not be construed as a complete listing of all miscellaneous, incidental, or other duties which may be assigned during normal operations.</li><li>Willingness to attend national and regional conferences and workshops to develop the skills and knowledge required for the position.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS:<ul><li>Excellent communicator and facilitator.</li><li>Ability to use Microsoft Office, including intermediate knowledge of Microsoft Excel.</li><li>Experience in research and planning; knowledge of nonprofits, human services, and/or philanthropy.</li><li>Strong analytical ability; must be able to interpret, report and use data.</li><li>Ability to lead and convene community groups.</li><li>Well-organized, efficient, detail oriented.</li><li>Ability to work on many different types of tasks and work well with others to accomplish the work of the organization.</li><li>Strong volunteer management skills and ability to staff volunteer committees.</li><li>Experience in working with diverse populations.</li><li>Ability to develop relationships by utilizing excellent interpersonal communication and customer service skills.</li><li>Have a reliable vehicle; possess a current driver’s license and auto insurance, to complete some required tasks for UWNNS.</li></ul>EDUCATIONAL REQUIREMENTS:<ul><li>Bachelor’s degree required.</li></ul>EXPERIENCE REQUIRED OR PREFERRED:<ul><li>A minimum of three years of work in a relevant human service field or another related field.</li><li>A minimum of two years of program management experience is preferred.</li><li>Knowledge of program evaluation methodologies and outcome measurement preferred.</li></ul>PHYSICAL REQUIREMENTS OF THE JOB:&nbsp;While performing the duties of this job, the employee is regularly required to sit for up to 3.5 hours; have the use of both hands; ability to reach with both hands and arms; to speak clearly and hear callers when answering the phone. The employee is occasionally required to stand and walk throughout the office to perform office duties.&nbsp; The employee must occasionally lift, carry and/or push up to 25 pounds (e.g. packing campaign materials).&nbsp; Specific vision abilities required by this job include close vision and the ability to adjust focus.To Apply:Send Cover Letter and Resume to Jacqueline Santoro at <a href="mailto:Jacqueline.santoro@uwnns.org" target="_blank">Jacqueline.santoro@uwnns.org</a>. Application review begins immediately and will continue until the candidate is selected.

Manager - Community Impact Programs

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, equity, and inclusion is a fundamental part of our mission and a focus throughout our organization and the communities we serve<h2></h2>Values:<ul><li>Teamwork –&nbsp;We work together to accomplish our goals and help&nbsp;each other&nbsp;succeed.</li><li>Innovation -&nbsp;We&nbsp;are fearless, imaginative trail&nbsp;blazers.</li><li>Mission Focused-&nbsp;We&nbsp;are passionate about our community’s wellbeing&nbsp;and creating lasting&nbsp;change.</li><li>Integrity –&nbsp;We&nbsp;are honest, transparent and act ethically to create&nbsp;trust.</li><li>Excellence –&nbsp;We&nbsp;set clear, high expectations for ourselves and our&nbsp;work.</li></ul><h2>Purpose of Position:</h2>The purpose of the Volunteer Coordinator position is to recruit, train, recognize and retain volunteers to support the Volunteer Income Tax Assistance (VITA) program and ensure the VITA tax program has the volunteer support and engagement required to meet program needs for the tax season.Key Responsibilities and Essential Functions:<ul><li>Lead the recruitment, placement, and retention of VITA program volunteers&nbsp;</li><li>Ensure the program meets target volunteer recruitment and retention goals annually</li><li>Lead the design of the volunteer program life cycle and volunteer program experience resulting in high participant satisfaction&nbsp;</li><li>Assist in schedule development, strong learning experiences, and completion of IRS volunteer training classes&nbsp;</li><li>Initiate relationship development with community partners to support the Real Sense program</li><li>Ensure all VITA program volunteers are IRS-certified to the appropriate level, are knowledge of and adhere to the IRS Volunteer Standards of Conduct, and are aware of IRS Quality Site Requirements</li><li>Maintain VITA program volunteer IRS-certification documentation and report timely to IRS</li><li>Track and provide the program and Site Coordinators with accurate information, including IRS-required documentation on site volunteers and monthly volunteer reports</li><li>Manage year-round communications and engagement with program volunteers</li><li>Lead annual recognition and appreciation for Real Sense volunteers</li><li>Assist the Tax Program Manager in planning and executing tax site-related events&nbsp;</li><li>Establish a schedule of coordinated messaging and touch-points to support VITA volunteer stewardship in partnership with the United Way VCE and Marketing departments</li><li>Connect volunteer opportunities to business partners with corporate social responsibility goals that support financial stability, in partnership with the United Way Resource Development department</li><li>Perform comprehensive data analysis and continuous improvement planning for the program informed by annual volunteer surveys, success stories, focus groups, and other Real Sense data</li><li>Work closely with Volunteer and Community Engagement Department in the recruitment of skilled based volunteers to support specialized volunteer community needs</li><li>Perform other special assignments and tasks as assigned in support of Real Sense</li></ul>Experience/Position Requirements:<ul><li>Must be proficient in the Microsoft Office (Outlook, Word, Excel PowerPoint)</li><li>Must possess strong work ethic</li><li>Must possess high level of professionalism&nbsp;</li><li>Must agree to be flexible with hours - occasional evenings or Saturdays (mostly during training and tax season)</li><li>High school diploma required. Two-year college degree preferred.</li><li>2-4 years progressively responsible, related experience</li><li>Excellent planning, organizing, verbal/written and PC skills</li><li>Experience in the area of volunteer development and training</li><li>Excellent interpersonal, written and oral communication skills</li><li>Ability to manage multiple projects simultaneously</li><li>Experience in planning, policy design, and spreadsheet analysis</li><li>Familiarity with VITA tax programs and software</li></ul><h2>Compensation and Benefits:</h2><ul><li>Competitive Salary – Salary commensurate with education and experience based&nbsp;on current&nbsp;market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for&nbsp;employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual&nbsp;pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end&nbsp;bonus days</li><li>Vacation – Two weeks paid&nbsp;vacation</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown&nbsp;Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly&nbsp;parking</li><li>Employee Assistance&nbsp;Program</li><li>A fun, challenging, and inclusive&nbsp;culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.

Coordinator - RealSense

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

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