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Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;<ul><li>Hiring, training, and overseeing a team of 988 chat and text counselors.</li></ul></li></ul>Purpose of Position:&nbsp;The "988 Chat and Text Manager"&nbsp;oversees the day-to-day operations of a crisis chat and text line accessible through the 988 number, responsible for managing a team of crisis counselors who provide emotional support and resource referrals to individuals reaching out via text or chat platforms, ensuring efficient response times, quality of interactions, and appropriate escalation of critical situations;&nbsp;they also monitor staff performance, implement training programs, and maintain compliance with crisis intervention protocols.&nbsp;Key Responsibilities and Essential Functions:&nbsp;Staff Supervision:<ul><li>Providing ongoing coaching and performance feedback to ensure quality crisis intervention.</li><li>Scheduling staff shifts to maintain adequate coverage during operating hours.</li><li>Addressing performance issues and implementing corrective actions when necessary.</li><li>Operational Management:<ul><li>Monitoring chat and text volume to identify peak times and adjust staffing accordingly.</li><li>Reviewing chat logs to ensure counselors are adhering to protocols and providing effective support.</li><li>Identifying areas for improvement in service delivery and implementing changes.</li><li>Maintaining accurate documentation and reporting on key metrics like contact volume, crisis severity, and resource utilization.</li></ul></li><li>Quality Assurance:<ul><li>Conducting regular quality reviews of chat interactions to assess counselor effectiveness.</li><li>Providing feedback to counselors on their crisis intervention skills, de-escalation techniques, and resource referrals.</li><li>Implementing quality improvement initiatives to enhance the overall service experience.</li></ul></li><li>Crisis Intervention:<ul><li>Providing support and guidance to counselors in handling complex or high-risk situations.</li><li>Escalating critical cases to appropriate emergency services or mental health professionals when necessary.</li></ul></li><li>Compliance and Training:<ul><li>Ensuring staff is up-to-date on crisis intervention best practices, confidentiality guidelines, and relevant regulations.</li><li>Developing and delivering ongoing training programs for chat and text counselors.</li></ul></li></ul>Leadership:&nbsp;<ul><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Perform other such duties as may be assigned by the supervisory team&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:&nbsp;Required skills:<ul><li>Bachelor’s degree in social work, sociology or related field preferred.&nbsp;</li><li>Minimum of 3 years Mental health crisis and suicide prevention work experience required.</li><li>Mental health expertise:</li></ul><ul><li>Understanding of crisis intervention techniques, suicide prevention strategies, and mental health disorders.&nbsp;</li><li>Leadership skills:</li><li>Ability to motivate, guide, and develop a team of crisis counselors.&nbsp;</li><li>Strong communication skills:</li><li>Excellent written and verbal communication to effectively interact with individuals in crisis through chat platforms.&nbsp;</li></ul>Analytical skills:<ul><li>Ability to analyze data and identify areas for improvement in service delivery.&nbsp;</li><li>Technological proficiency:</li><li>Familiarity with chat platforms and data management systems used for crisis communication.&nbsp;</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change, regular schedule for this position will be 8:30 to 5:00 Tuesday, Wednesday, and Thursday, alternating oversight of operations every other Friday Saturday, Sunday and Monday.</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;&nbsp;&nbsp;</li><li>Overtime as assigned (if it is a Nonexempt (Hourly) position)&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Chat & Text Manager

Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;</li></ul>Purpose of Position:&nbsp;The Peer Support Team Manager is responsible for the day-to-day operations of Possible Always, a crisis support service designed to engage and support high-risk 988 callers and familiar 988 callers.&nbsp; Members of the Peer Support Team report directly to this position.&nbsp; A central responsibility and primary focus of this role is to provide daily coaching, supervision, support, and training to members of the Peer Support Team.&nbsp; As a key leader, this position works with the 988 and Crisis Director to implement strategies and projects to improve outcomes for community members who are thinking about suicide, socially isolated, or feeling hopeless.&nbsp; Additionally, this position is responsible for ensuring that each touchpoint across the service delivery model is engaging, efficient, and effective.&nbsp; This position is responsible for monitoring and reporting service metrics and as member of the leadership team, will analyze outcomes and contribute to continuous quality improvement.&nbsp;The recovery peer support team has a vital role in 988, to provide recovery support for people experiencing a suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating recovery and seeking help to address suicidal intensity, mental health or substance use conditions through caring contacts and peer support check-in sessions. The Peer Support Team will support callers on their mental wellbeing recovery journey through multiple mediums including telephony, text, and video chat.The peer support team manager performs a variety of technical and professional work associated with handling calls, chats and texts. The peer support team manager provides oversight to daily operations and maintains schedule of service operation to ensure optimal coverage. This position works collaboratively with leadership in reviewing policy, procedures, training, and business practices to ensure compliance with funder contractual obligations and accreditation standards. This position works closely with the 988 operations team to ensure continuity of service for community members enrolled in the Possible Always service.The peer support team manager should have expertise and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met, and the ability to train peer support specialists to provide high quality support to enrolled community members. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful.&nbsp; As we grow and expand our impact this position will have a key role in the development of new workflows and continuous quality improvement initiatives.With the Possible Always service, a series of peer support caring contacts and check-in sessions, we are filling a gap in the current crisis care continuum by providing a safe, nonjudgmental, virtual place to have a conversation about the pain of living and mental health.&nbsp; We are looking for people with lived experience who share our passion and want to inspire and support others.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Supervise peer recovery support team&nbsp;and conduct quality assurance monitoring of staff to ensure call quality metric goals are met and provide coaching and develop improvement plans as needed.</li><li>Review call recordings and documentation as part of department continuous quality improvement program and assist in providing coaching and training to existing staff according to identified training needs.</li><li>Conduct program evaluations, identify needed process improvements, address problems, collect data, establish facts and draw valid conclusions and present thought-out plans or solutions.</li><li>Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision</li><li>Ensure peer recovery team members are accurately documenting interventions.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Provide on-site, remote, and after-hours supervision to the peer recovery team, including consultations, debriefing, arranging coverage, and other duties as needed.</li><li>Within 988 guidelines, assesses needs of persons enrolled in the Possible Always service and provide peer support, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Provide recovery education to service recipients for every phase of the recovery journey from pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance</li><li>Assist persons to identify their personal interests, goals, strengths and weaknesses regarding recovery through utilization of evidence-based recovery tools such as the recovery action plan and recovery capital index.</li><li>Collaborate with team on training logistics, including coordinating remote training, module assessments, role plays, shadowing, and other training activities.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Ensure all established 988 policies and procedures are adhered to by peer support team members.</li><li>Attend/lead staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Onboard and train newly hired peer recovery team members.</li><li>Ensure all peer team members participate in training and maintain certifications as required by accreditation and needed for successful performance of duties.</li><li>Participate in team training activities to maintain the required annual training hours.</li><li>Provide support with contracts, special programs and/or services to include preparation of reports for and various other funders in support of agreement requirements.</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Further develop and modify crisis related safety plans with participants, and document in service delivery platform.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:&nbsp;<ul><li>State of Florida Certified Peer Recovery Specialist or certification eligible</li><li>Bachelor’s degree in related field preferred.&nbsp;</li><li>Suicide prevention or behavioral health work experience highly desirable.</li><li>Minimum 3 years’ management or leadership experience required.</li><li>Customer service or call center experience is a plus.&nbsp;Crisis care continuum work experience preferred.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li></ul><ul><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change and this position may be asked to assist with coverage in the absence of our 988 operations supervisors, regular schedule for this position will be 8:30am to 5:00pm Monday thru Friday.&nbsp;</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;&nbsp;&nbsp;</li><li>Overtime as assigned (if it is a Nonexempt (Hourly) position)&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance and have reliable transportation. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

Team Leader, 988 Peer Recovery Support 

Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where &nbsp; everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;</li></ul>Purpose of Position:&nbsp;The Peer Recovery Support Specialist administers a crisis support service designed to engage and support high-risk 988 callers and familiar 988 callers, on their recovery journey.&nbsp; The position works with 988 teams to implement recovery-based approaches and projects to improve outcomes for community members who are thinking about suicide, socially isolated, or feeling hopeless.&nbsp; Additionally, this position is responsible for ensuring that each touchpoint across the service delivery model is engaging, efficient, and effective.&nbsp;The recovery peer support team has a vital role in 988, to provide recovery support for people experiencing a suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered and aligned with the principles of recovery.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating recovery and seeking help to address suicidal intensity, mental health or substance use conditions through caring contacts and peer support check-in sessions. The Peer Support Team will support callers on their mental wellbeing recovery journey through multiple mediums including telephony, text, and video chat.&nbsp; This position works closely with the 988 crisis counselor team to ensure continuity of service for community members enrolled in the Possible Always service.The peer recovery support specialist should have expertise and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met.&nbsp; This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful.&nbsp;With the Possible Always service, a series of peer support caring contacts and check-in sessions, we are filling a gap in the current crisis care continuum by providing a safe, nonjudgmental, virtual place to have a conversation about the pain of living and mental health.&nbsp; We are looking for people with lived experience who share our passion and want to inspire and support others.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Support and inspire others through shared understanding, respect, and mutual empowerment.&nbsp;Help others discover hope and a path forward from the perspective of lived recovery experience.</li><li>Within 988 guidelines, assesses needs of persons enrolled in the Possible Always service and provide peer support, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Provide recovery education to service recipients for every phase of the recovery journey from pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance</li><li>Assist persons to identify their personal interests, goals, strengths and weaknesses regarding recovery through utilization of evidence-based recovery tools such as the recovery action plan and recovery capital index.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Further develop and modify crisis related safety plans with participants, and document in service delivery platform.</li><li>Participate in team training activities to maintain the required annual training hours.</li><li>Contribute to the overall effectiveness of the 988 LIFE LINE Program by completing all other tasks as assigned.</li><li>Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 988 training standards.&nbsp;</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:&nbsp;<ul><li>State of Florida Certified Peer Recovery Specialist or certification eligible</li><li>Bachelor’s degree in related field preferred.&nbsp;</li><li>Suicide prevention or behavioral health work experience highly desirable.</li><li>Customer service or call center experience is a plus.&nbsp;Crisis care continuum work experience preferred.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li></ul><ol><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change and this position may be asked to assist with coverage in the absence of our 988 operations supervisors, regular schedule for this position will be 8:30am to 5:00pm Monday thru Friday.&nbsp;</li></ol><ul><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;&nbsp;&nbsp;</li><li>Overtime as assigned (if it is a Nonexempt (Hourly) position)&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance and have reliable transportation. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, lift, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

988 Peer Recovery Support Specialist

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

PURPOSE OF POSITION&nbsp;The Community Engagement Coordinator will support United Way of Northwest Vermont’s efforts to engage community members and corporate partners in meaningful connections with the broader community through volunteerism, philanthropy, and education. This role will also be responsible for developing a new a membership model initiative that empowers older adults to contribute their time, resources, and expertise, strengthening community connections and supporting the nonprofit sector.KEY AREAS OF RESPONSIBILITY&nbsp;The primary responsibilities of this position include, but are not limited to:&nbsp;Community Outreach and Engagement&nbsp;<ul><li>Build and maintain relationships with nonprofit partners, businesses, and other stakeholders to expand engagement efforts.&nbsp;</li><li>Maintain a calendar of outreach and community engagement activities.&nbsp;</li><li>Assist in planning and coordinating special events, including donor and volunteer appreciation events and informational sessions.&nbsp;</li><li>Manage and update the Volunteer Connection website to connect community members with volunteer opportunities.&nbsp;</li></ul>Program Development&nbsp;<ul><li>Support the organization’s more general strategy to increase older adult engagement through volunteerism, philanthropy, and education.&nbsp;</li><li>Assist in designing a membership program that connects older adults with volunteer and community engagement opportunities.&nbsp;</li><li>Conduct research on both regional and statewide efforts similar to the membership program initiative to identify gaps and overlaps in the work.&nbsp;</li><li>Recruit and support an advisory council to assist in guiding the initiative.&nbsp;</li><li>Research funding opportunities and support grant-writing efforts to grow and sustain the initiative.</li></ul>COMPETENCIES<ul><li>Available to start August 11th, 2025 (position starts August 11th, 2025, and ends July 31st, 2026, with the possibility to renew for another 12-month term).&nbsp;</li><li>High school diploma or equivalent.&nbsp;</li><li>Possesses skills in the following areas: Community engagement and relationship building, communications and outreach, organization and time management, collaboration and teamwork. Excellent Microsoft Office skills.&nbsp;</li><li>Passion for United Way’s mission and community engagement.</li></ul>BENEFITS&nbsp;<ul><li>Living stipend of $24,962&nbsp;</li><li>End of Service Education Award of $7,395 OR cash stipend of $1,800&nbsp;</li><li>$250 monthly housing, transportation, or grocery stipend&nbsp;</li><li>10 paid personal days and 10 paid sick days plus federally recognized holidays&nbsp;</li><li>Health, dental, and vision benefits&nbsp;</li><li>Discounted gym membership&nbsp;</li><li>Flexible schedule (35 hours per week)&nbsp;</li><li>Loan deferment for qualified student loans&nbsp;</li><li>Professional development, networking, and community engagement opportunities</li><li>Opportunity to make an impact on your community&nbsp;</li><li>Gain valuable experience</li></ul>APPLICATION INSTRUCTIONS&nbsp;Please direct all inquiries and applications to Dillon Boisvert at <a href="mailto:hiring@unitedwaynwvt.org" target="_blank">hiring@unitedwaynwvt.org</a>. To apply, please submit a cover letter and resume. Applications will be reviewed on a rolling basis, and the position will remain open until filled. Early applications are encouraged.

United Way of Northwest Vermont

Community Engagement Coordinator – AmeriCorps VISTA 

General Description: This position supports Family Stability Program case manager(s) in connecting with new participants. In this role, you will engage in outreach efforts to bring new participants into the program, enter demographic data into a computer system to track grant goals, and assist with fulfilling service referrals in an educational setting at our Hallandale Beach location. This position offers the opportunity to make a meaningful impact by representing the program at community events and activities.The Family Stability Program is housed within the Community Partnership School™ (CPS) program. The Family Stability Program provides coaching, resource referrals, and financial education to local parents and students, particularly those with low income and homelessness related conditions.&nbsp;.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Serve as the main point of contact (POC) for the Family Stability Program through community outreach efforts and during participant enrollment stages.&nbsp;</li><li>Screen potential participants to determine if they meet eligibility requirements for the Family Stability Program.&nbsp;</li><li>Input participant demographics, and case related documents into computer database.</li><li>Connect participants presenting an immediate need to appropriate treatment or service providers.&nbsp;</li><li>Utilize a best practice of cultural competency and promote a service environment where participant success and well-being are prioritized.</li></ol>Other Job Duties:&nbsp;<ul><li>Advocate on behalf of participants and families for services, basic needs, and other related issues.&nbsp;</li><li>Stay abreast of&nbsp;community resources and procedures for referring participants to appropriate resources.</li><li>Conduct community and home visits (if needed) related to fulfilling resource referrals.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;This position has no supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Associate’s degree with major course work in social work, psychology or other field closely related field, preferred. High school diploma and two (2) years related work experience can be substituted for higher degree.&nbsp;</li><li>Experience in data entry, customer services, hospitality, community resource referral, or closely related work.</li><li>Ability to communicate effectively with a diverse audience.&nbsp;</li><li>Strong organizational, project management, and interpersonal skills.</li><li>Ability to work independently and in a team environment with a positive attitude and handle sensitive and confidential information with maximum discretion.</li><li>Experience with Microsoft Office Suite</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Outreach and Intake Specialist

The Encore Volunteer Coordinator is responsible for the success of the Encore Volunteer Program, sponsored by United Way of the CSRA. The Encore Volunteer Program is part of AmeriCorps Seniors RSVP, one of the largest volunteer efforts in the nation for people ages 55 and over, matching older adults with local organizations to address community needs. Our Encore Volunteer projects leverage the skills of volunteers to effectively meet these needs.&nbsp; The Encore Volunteer Coordinator oversees the daily management of the program, including volunteer recruitment and supervision, compliance with funder requirements, public awareness, community partnership building, and program reporting and documentation.DUTIES AND RESPONSIBILITIES:&nbsp;&nbsp;Program Coordination:<ul><li>Manage the daily operations of the&nbsp;Encore Volunteer Program.&nbsp;</li><li>Develop and monitor the program budget to ensure smooth, efficient, and cost-effective &nbsp;&nbsp;&nbsp;&nbsp; operations.&nbsp;</li><li>Handle administrative duties related to public relations.&nbsp;</li><li>Successfully complete all CNCS AmeriCorps Seniors trainings.&nbsp;</li></ul>&nbsp;Volunteer Recruitment and Management:<ul><li>Recruit, train, and supervise older adult volunteers.&nbsp;</li><li>Organize and lead volunteer orientations, recognition events, and training sessions.&nbsp;</li><li>Secure community volunteer stations through recruitment and presentations.&nbsp;</li><li>Create, maintain, and enhance relationships with nonprofits, volunteer stations, volunteers, and community partners.&nbsp;</li><li>Coordinate community engagement activities for volunteers, including events, outings, and &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; trainings.&nbsp;</li><li>Maintain a positive, supportive environment for volunteers.&nbsp;</li></ul>&nbsp;Compliance and Documentation:<ul><li>Maintain accurate records, including client interactions and outcomes, volunteer&nbsp;&nbsp;&nbsp; &nbsp; hours, and &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; program activities.&nbsp;</li><li>Submit all necessary documentation, forms, and reports as required by funders.&nbsp;</li></ul>&nbsp;Program Reporting and Evaluation:<ul><li>Track and report key performance metrics, such as volunteer engagement, client satisfaction, and program outcomes.&nbsp;</li></ul>&nbsp;Stakeholder Relations:<ul><li>Build and maintain relationships with community partners and stakeholders.&nbsp;</li><li>Develop and coordinate the Encore Volunteer Advisory Council.&nbsp;</li><li>Serve as a liaison between volunteers, volunteer stations, and United Way.&nbsp;</li></ul>&nbsp;OTHER DUTIES:&nbsp;<ul><li>Attend meetings, trainings, and events&nbsp;related to the&nbsp;Encore Volunteer Program.&nbsp;</li><li>Oversee program-marketing efforts, including website updates, social media management, and email outreach.&nbsp;</li><li>Collaborate with community partners to enhance program operations and identify new &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; opportunities.&nbsp;</li><li>Other duties as assigned.&nbsp;</li></ul>&nbsp;QUALIFICATIONS:&nbsp;<ul><li>Proven experience in program coordination and volunteer management.&nbsp;</li><li>Strong organizational and time management skills.&nbsp;</li><li>Excellent communication skills, both written and verbal, along with strong interpersonal &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; abilities.&nbsp;</li><li>Ability to work and communicate effectively with older adults, individuals with sight and &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; hearing impairments, and people from diverse economic, social, and cultural backgrounds, with an emphasis on seniors.&nbsp;</li><li>Ability to work independently and as part of a collaborative, team-oriented environment.&nbsp;</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook); experience with remote work tools&nbsp;is a plus.&nbsp;</li></ul>&nbsp;WORKING CONDITIONS:&nbsp;<ul><li>Reports to the Community Impact&nbsp;Program Manager.&nbsp;</li><li>Maintains a 37.5-hour workweek.&nbsp;</li><li>Based at the First Stop location at 1765 Broad Street, Augusta, GA.&nbsp;</li><li>Attendance at resource events is required, including the ability to set up at event&nbsp;&nbsp; &nbsp; locations.&nbsp;</li><li>Reliable transportation is required.&nbsp;</li><li>Participation in sponsor convening provided by AmeriCorps is required.&nbsp;</li></ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF&nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivation.Relationship-Oriented:&nbsp;Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.&nbsp;Collaborator:&nbsp;understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.&nbsp;Results-Driven:&nbsp;Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;Brand Steward:&nbsp;Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.Benefits:&nbsp;<ul><li>Employees pay $40/pay period for single coverage for medical, dental and vision insurance.&nbsp;</li><li>12 paid holidays and 4 weeks accrued PTO annually&nbsp;</li><li>United Way pays 10% of salary into a retirement plan – eligible in January&nbsp;</li></ul>Salary:$40,000.00

United Way of the CSRA

Encore Volunteer Coordinator

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts.&nbsp; This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.Key Responsibilities and Essential Functions:<ul><li>Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Be fully prepared to begin answering phone lines promptly per assigned work schedule.&nbsp;</li><li>Log into the call queue to take calls prior to the beginning of the shift.&nbsp;</li><li>Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of the Crisis and 988 by completing all other tasks as assigned.</li><li>Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 988 training standards.&nbsp;</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Develop and implement crisis related safety plans.</li><li>If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help inquirer make an informed decision.</li><li>In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes.</li><li>Must successfully complete VIBRANT training prior to assisting callers</li><li>Perform other&nbsp;such duties as may be assigned by the supervisory team</li><li>These job responsibilities are to be the main emphasis of this position.&nbsp; As with every job at United Way, it is not possible to define jobs precisely.&nbsp; Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.&nbsp;</li></ul>Experience/Qualifications:<ul><li>High school diploma/GED, with a minimum one-year experience in the human services, social work, or customer services field required</li><li>Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable. AIRS or AAS certification preferred.</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must successfully complete Inform USA exam once eligible.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills</li><li>Ability to conduct approved suicide assessment</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>Crisis and 988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of Crisis and 988 clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>Crisis and 988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You&nbsp;can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

Crisis & 988 Specialist (2nd & 3rd shift split)

Crisis & 988 Specialist

Purpose and Scope of Job:&nbsp; Reporting to the President &amp; CEO, this leadership role is responsible for shaping and implementing a holistic vision for community impact, ensuring that UWSWI’s programs, partnerships, and resources are strategically aligned to our organizational objectives. As the primary staff liaison to the Community Impact Cabinet (CIC), the Director ensures that strategic initiatives are community-informed, data-driven, and results-oriented. This role also plays a key part in organization-wide efforts, such as planning, forecasting, and donor engagement, to advance UWSWI’s mission with clarity and purpose. Participates in various multi-sector community improvement efforts and directs the work of the Community Impact staff.Essential ResponsibilitiesCommunity Impact Agenda, Strategies, and Programs&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;In partnership with the CIC, plan, design, implement, and evaluate UWSWI’s Community Impact Agenda and integrated strategies to fit within larger community efforts to address critical issues. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with Board, agencies, investors, and community leaders to ensure the implementation of effective strategies that attract investment and engagement in improving community conditions.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Partner with the UWSWI Leadership Team to integrate impact into fundraising, marketing, and communications to attract the resources necessary to carry out the impact plan.Community Needs •&nbsp;&nbsp;&nbsp;&nbsp;Assemble and analyze a variety of data sources to develop and maintain an understanding of community problems and service gaps. •&nbsp;&nbsp;&nbsp;&nbsp;Serve as a thought leader on community needs and impact issues, including establishing formal partnerships/alliances with other organizations that can strengthen our efforts. •&nbsp;&nbsp;&nbsp;&nbsp;Oversee the convening of community conversations to obtain and share public knowledge. &nbsp;Community Investment •&nbsp;&nbsp;&nbsp;&nbsp;Serve as the primary liaison and support to the CIC, ensuring accountability for program review, grant processes, and fund distribution. •&nbsp;&nbsp;&nbsp;&nbsp;Oversee the creation and management of our grant-making processes and administration, including all grant-making documentation.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Develop and/or review grant agreements, consultant contracts, and Memorandums of Understanding in partnership with the President &amp; CEO. •&nbsp;&nbsp;&nbsp;&nbsp;Work with funded partners and evaluation consultants to establish and manage reporting metrics. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure quality procedures are in place and consistently practiced in all grant-related activities. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Work in partnership with the CIC, Board, and Leadership Team to identify and recruit a diverse group of business, academic, community and lived-experience subject-matter experts to serve on Pathway Taskforces.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Work with Finance to ensure timely distribution of grant payments to funded partners. •&nbsp;&nbsp;&nbsp;&nbsp;Responsible for communicating Pathway process information and impact results throughout the organization and to the Board of Directors.Community Engagement &amp; Collaboration •&nbsp;&nbsp;&nbsp;&nbsp;Actively develops strategic partnerships with community and business leaders throughout our service area to maximize United Way’s leadership position in community impact. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Responsible for collaborative and collective impact work, including leadership of the TalentEVV Upward Mobility work team. &nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Manage the Diversity, Equity, Inclusion &amp; Belonging (DEIB) and Public Policy committees. •&nbsp;&nbsp;&nbsp;&nbsp;Participate in collaborative tables, special committees, and select fundraising activities.Advocacy •&nbsp;&nbsp;&nbsp;&nbsp;Continuously monitors and aligns with IUW and United Way Worldwide’s stance on advocacy and public policy issues, as appropriate. •&nbsp;&nbsp;&nbsp;&nbsp;Works with Public Policy Committee(s) to identify advocacy/lobbying priorities based on community needs and UWSWI’s impact agenda. •&nbsp;&nbsp;&nbsp;&nbsp;Plans, executes, and evaluates advocacy and lobbying efforts. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborates and communicates with a variety of stakeholders to advocate for and educate around UWSWI policy priorities.Organizational Leadership&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Ensures that Board and staff work in unison to provide the most effective response to community needs through engagement, investment, and advocacy. •&nbsp;&nbsp;&nbsp;&nbsp;Provides community needs data, outcome measures and stories, poverty/upward mobility education, and community perspectives to UWSWI’s Board and staff. •&nbsp;&nbsp;&nbsp;&nbsp;In partnership with the Development Director, Board, and fundraising volunteers, ensure effective communication of community needs, UWSWI’s impact plan, and outcomes to strengthen grant proposals, presentations, and other donor/investment marketing material.Team Leadership &amp; Supervision •&nbsp;&nbsp;&nbsp;&nbsp;Provide goal setting, strategic direction, and mentorship to the CI staff, promoting best practices and ensuring a cohesive community impact operation that attains goals. •&nbsp;&nbsp;&nbsp;&nbsp;Foster regular, open communication and constructive feedback in evaluating performance, ensuring accountability and alignment with vision, values, and goals. •&nbsp;&nbsp;&nbsp;&nbsp;Oversee, direct, and support the implementation of UWSWI-run programs and initiatives, including resourcing and budgeting. •&nbsp;&nbsp;&nbsp;&nbsp;Identify opportunities for training and professional development.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Core Competencies •&nbsp;&nbsp;&nbsp;&nbsp;Mission-Focused&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Results-Driven •&nbsp;&nbsp;&nbsp;&nbsp;Relationship-Oriented •&nbsp;&nbsp;&nbsp;&nbsp;Collaborative •&nbsp;&nbsp;&nbsp;&nbsp;Talent Management •&nbsp;&nbsp;&nbsp;&nbsp;Outward Turning Required Qualifications, Skills &amp; Abilities •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in education, social service, public administration or related field of study from an accredited four-year college or university. Master’s degree preferred. •&nbsp;&nbsp;&nbsp;&nbsp;5+ years’ experience leading community change projects or impact work. Requires knowledge of research, grant evaluation, planning, and system change. Will consider candidate with equivalent combination of education and related experience. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to thrive and lead in a highly complex and changing community environment. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated capacity to play a leadership role in partnerships with a broad range of constituents across community, philanthropic, business, and government sectors.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience working with diverse interests and communities, understanding systemic challenges, and developing shared solutions.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Strong active listening, conflict resolution, coordination, and consensus building skills. •&nbsp;&nbsp;&nbsp;&nbsp;Skill in exercising a high degree of initiative, flexibility, judgment, and decision making. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to read, analyze, and interpret complex documents; prepare and deliver effective presentations to staff, Board, committee members, and the public. •&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of business infrastructure, social services, project management, and proficiency with Microsoft Office Suite. •&nbsp;&nbsp;&nbsp;&nbsp;Valid driver’s license, insurance coverage, and/or daily access to reliable transportation. Physical Requirements While performing the duties of this job, the employee is occasionally required to sit, stand, walk, drive/operate a car, lift and carry bags and boxes of approximately 20 pounds; talk or hear, read, use hands to finger, handle or feel objects, reach with hands and arms; climb stairs, stoop, kneel, or crouch, type, operate a computer and copy machine. &nbsp;

22 Community Services Jobs