field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Page 1 of 3 


Job Descriptionâ¯ 
Job Title: 211 Information and Referral Specialist 
Department: 211 
Reports to: 211 Program Director 
Status: Full Time 
FLSA Classification: Nonexempt 
Date: June 3, 2025 
 
Mission: 
United Way Fox Cities (UWFC) improves lives by bringing diverse people together to 
build a stronger, more caring community for everyone. 
 

Core Values: 
Accountability, Community, Caring, Integrity, Commitment 
 
Summary: 
The 211 Information and Referral Specialist (Specialist) is responsible and accountable 
for delivering quality, professional information, and referral services to callers. The 
Specialist serves as the front-line representative to the public, responds to incoming 
calls/texts/chats and makes follow-up calls on a scheduled basis. Contacts range from 
requests for simple information to complex cases with multiple needs requiring time 
spent on advocacy and/or crisis intervention. 
 
Duties/Responsibilities: 
Phone Specialist 

 • Answers incoming calls/texts/chats on an assigned schedule. 

 • Assesses caller’s needs and makes accurate referrals to appropriate agencies, 
programs, and services. 

 • Provides crisis intervention to callers according to established protocols. 

 • Research answers to new questions and requests for unknown services 
according to established protocols. 

 • Advocates for individuals who are experiencing difficulty or lacking the ability 
needed to make effective contact with agencies, programs, and services in 
partnership with 2-1-1 Director. 

 • Schedules and makes follow-up calls according to established protocols. 

 • Accurately records transaction information on all caller contacts. 

 • Works effectively as a team member in a shared work environment. 

 • Attends team meetings, on-site trainings, conferences, and workshops to 
improve professional skills. 

 • Stays informed on broad social issues and changes that impact human services. 

 • Maintains INFORM USA Accreditation quality assurance goals. 

 • Represents United Way 2-1-1 effectively to agencies and groups both on the 
telephone and in person. 

 • Works extended hours as needed, related to disaster management. 
 
 


Page 2 of 2 

Other 

 • Assist with maintenance of the 2-1-1 database, as needed. 

 • Assist with data analysis and reporting. 

 • Follow department and office management procedures as developed. 

 • Attend United Way Fox Cities’ functions as requested. 

 • Attends community meetings, agency fairs, and training as requested. 
o Perform other administrative duties as assigned. 

 
Reasonable accommodation may be provided to enable individuals to perform the 
essential functions. 
 
Education and Experience: 

 • Associate degree, or equivalent experience, in Human Services or related field 
required. Bilingual applicants (English/Spanish) preferred. 

 
Required Skills/Abilities: 

 • Ability to learn new skills, adapt to a new environment, and adopt knowledge. 

 • Strong people skills 

 • Ability to take directions and provide feedback. 

 • Excellent written and verbal communication skills, 

 • Computer skills including MS Office (Excel and Word), knowledge of internet. 

 • Strong organizational skills, and strong attention to details. 

 • Follow established INFORM USA and internal 2-1-1 protocols; Willingness to 
take appropriate initiative to assist and advocate for customers; listen to 
customers, provide appropriate referrals, and respect confidentiality; plan, 
prioritize, and organize work effectively. 

 • Willingness to learn; remain flexible, share responsibilities, and job functions 
when needed and appropriate. 

 • Ability to work assigned schedule necessary. 

 • Bilingual (English/Spanish) language skills are a plus. 
 
Core Values Integration: 
As a member of our team, you will be expected to demonstrate a commitment to our 
core values in all aspects of your work. 


Work Environment: 

Work is primarily performed in an office environment. This position requires regular 

movement inside the office to access filing cabinets, office machinery, etc. Attendance 

at meetings outside of the office is occasionally necessary. The position also includes 

remaining in a stationary position a portion of the time, either standing or sitting, and 

occasional lifting of up to 20 pounds. There may be exposure to repetitive work on the 

computer. Evening and weekend hours may be required. 


Page 3 of 2 

This job description describes the general nature and scope of responsibilities for this 

position. Please note other duties and responsibilities may be assigned or removed at 

any time with or without notice. 

 
Signatures: 

This job description has been approved by: 


Leader ______________________________________ Date ________________ 


HR__________________________________________ Date ________________ 


Employee signature below indicates the employee's understanding of the requirements, 

essential functions and duties of the position. 


Employee______________________________________ Date__________________

211 Information and Referral Specialist

United Way of Greater Richmond &amp; Petersburg is looking for a thoughtful and dynamic Community Engagement Manager to lead how our mission shows up in the world through volunteerism, special events, and strategic community engagement. This role, which is part of our centralized Marketing &amp; Communications hub, plays a key role in shaping how people interact with and experience the United Way brand, and is a critical part of the Give.Advocate.Volunteer pipeline, engaging volunteers and donors to become lifelong supporters in concert with the advancement team’s efforts to increase resources for our mission. You’ll work across teams to lead memorable, mission-aligned experiences—from high-profile events to grassroots volunteer opportunities. Whether planning a community day of service, partnering with corporate teams, or managing a multi-channel awareness campaign, you will ensure that every public touchpoint is cohesive, impactful, and reflects our core values. This position is perfect for someone who thrives on collaboration, believes in the power of storytelling through experience, and wants to build stronger communities by connecting people to purpose.ABOUT YOU&nbsp;With 4-6 years of experience leading community engagement, event planning, or related fields, you bring a blend of strategic thinking and hands-on project management. You excel at building authentic relationships and coordinating cross-functional teams to deliver meaningful outcomes. Your project management skills keep initiatives on track while your creativity ensures that our outreach is compelling and mission-driven. You understand the value of collaboration and thrive in a fast-paced environment where your ability to connect with diverse stakeholders is essential. Experience working closely with marketing, development, or impact teams is a plus. Strong communication and organizational skills, along with flexibility to work occasional evenings or weekends for special events, are key. Above all, you believe in the power of community and are driven by a genuine desire to make a difference. ABOUT THE ROLE United Way Greater Richmond &amp; Petersburg is seeking a passionate strategic thinker to serve as our Community Engagement Manager. In this role, you will lead our community engagement strategy and brand experience by developing meaningful partnerships, managing special events, and driving aligned, mission-focused outreach. Operating within the Marketing &amp; Communications hub, you’ll collaborate across departments to ensure consistent messaging, unified storytelling, and organizational alignment. You will manage complex engagement initiatives and events, serving as both an internal and external project lead to drive execution, accountability, and impact. This is an opportunity to shape how we connect with the community and inspire participation in our mission. ABOUT USAt United Way of Greater Richmond &amp; Petersburg, we foster a positive and dynamic environment where team members grow personally and professionally while contributing to meaningful community change. We mobilize people and resources to address the region’s toughest challenges and remove barriers to opportunity so everyone can thrive. Our work is built on a foundation of collaboration, creativity, and purpose. You’ll join a mission-driven team that values authenticity and impact, playing a key role in connecting people and partners to a shared vision of a stronger, healthier community. Join a network of changemakers building the next chapter of positive change for our region.Salary Range: Hiring range up to $55,000 based on experience. Position open until filled. &nbsp;Please send cover letter, resume, portfolio, and salary requirement to: United Way of Greater Richmond &amp; Petersburg&nbsp;Human Resources Email: <a href="mailto:jobs@yourunitedway.org" target="_blank">jobs@yourunitedway.org</a> &nbsp;EOE

United Way of Greater Richmond & Petersburg

Community Engagement Manager

<h2>ORGANIZATIONAL SUMMARY</h2>United Way of Harrisonburg and Rockingham County is improving lives by connecting and mobilizing community resources. We envision a strong, equitable, and accessible network of support for working households in Harrisonburg and Rockingham County.POSITION SUMMARYThe Director of Community Impact serves as the primary lead on United Way’s community impact work.&nbsp; Creating change within the community, they will establish measurable impact strategies that reflect community needs and drive equitable outcomes.&nbsp;In April of 2025, UWHR announced an expansion that will include the areas of Staunton, Augusta County, and Waynesboro into their service area. This position will lead efforts on a listening campaign to better understand the needs of the entire region, working towards building a shared vision for the Central Shenandoah Valley.&nbsp;AREAS OF RESPONSIBILITYCommunity Impact<ul><li>Build and manage partnerships that advance the community impact work of United Way</li><li>Represent United Way on community coalitions relevant to focus areas of work</li><li>Drive community education around ALICE, the ALICE Report and supplemental data, supported where appropriate by the Director of Development and President &amp; CEO</li><li>Provide oversight and direction for the Community Impact Committee, including the development, implementation, and assessment of an impact agenda</li><li>Research best practices and trends in Community Impact work across United Way Network and other relevant resources</li></ul>Advocacy<ul><li>Work with President &amp; CEO to identify areas for advocacy for both the organization and the ALICE Coalition to determine local, state and federal policies that impact ALICE households</li><li>Assist with development of Public Policy Committee</li></ul>Program Oversight<ul><li>Provide direction and oversight to Program Manager for Financial Wellness at Work program</li><li>Analyze community-level data collected and overall usage of resource and referral software</li><li>Identify prospective partners and connect new users to resource &amp; referral software including Unite Us and 2-1-1</li><li>Encourage local community organizations to update and maintain information in resource and referral platforms such as United Us and 2-1-1</li></ul>Community Impact Grants and Support<ul><li>Coordinate all aspects of grant review process including:</li><li>Recruit and train volunteers to review grant applications</li><li>Manage all aspects of grant application</li><li>Provide technical assistance to applicants</li><li>Manage communication with community partners receiving grant funding from United Way</li><li>Facilitate annual site visits to organizations receiving grant funding</li><li>Convene and host regular meetings of the Community Impact Committee</li><li>Convene and host regular meetings with funded partner organizations</li></ul>Events and Volunteer Coordination<ul><li>Tools for School – assist with development of back-to-school event, including a community resource fair and school supply distribution; coordinate annual school supply drive with local school systems and education foundations</li><li>Day of Action – coordinate projects – set-up, volunteer placement and needed supplies</li><li>Collaborate with Director of Development to match volunteers with appropriate projects</li><li>ALICE Awareness Week – working with other members of the staff</li><li>Provide content and strategy for this educational awareness campaign</li><li>Greatest Needs Drive – coordinate annual drive</li></ul>

United Way of Harrisonburg and Rockingham County

Director of Community Impact

Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Post Eviction Case ManagerReporting to:&nbsp;Community Impact ManagerDepartment:&nbsp;Community Impact and Operations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Overall Purpose of this Role:The Post Eviction Case Manager functions to support United Ways’ collective impact work of providing advocacy and referral services.&nbsp; This advocate will help individuals who have been evicted or are at risk of homelessness by providing resources, advocacy, support and planning. Their role is to assist clients in securing stable housing when available, accessing community and social services, and navigating legal and financial challenges related to the eviction, and developing strategies for safe transitions. This position is a critical part of our collective impact efforts to make evictions rare, brief and humane when they occur.Key Competencies<ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul>Key Responsibilities<ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Use the Post Eviction Support form to assess current and ongoing needs of the family/individual&nbsp;</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources, including legal aid, financial assistance, housing, case management, natural supports etc.</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul>Requirements<ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>&nbsp;

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Post Eviction Case Manager

POSITION SUMMARY To lead the continued implementation of the countywide Hunger Relief Strategic Plan (originally adopted in October 2015) to fight hunger and food insecurity in Palm Beach County. This is a multi-faceted, collective impact initiative working with numerous community stakeholders throughout the entire County.ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to, the following:•&nbsp;&nbsp;&nbsp;&nbsp;Continue to facilitate a framework for implementing the Hunger Relief Strategic Plan and MacKenzie Scott Hunger Relief Strategies, county-wide. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Work with the community, which includes but is not limited to, community representatives, funders, faith-based organizations, government, corporate, education, and nonprofit partners to monitor and execute priorities, strategies, and desired outcomes, and re-evaluate them when needed. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Continually build consensus and facilitate collaboration and growth with county-wide Hunger Relief Advisory Council as well as Hunger Relief work groups and subcommittees, along with appropriate committees within the community. •&nbsp;&nbsp;&nbsp;&nbsp;Manage the Palm Beach County Hunger Relief staff, Advisory Council, Work Groups, and Subcommittees. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Effectively manage the process through meeting management tools, meeting notices, agendas, drafting materials to be considered, minutes, data, fact sheets, statistics, etc. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Mobilize stakeholders and refine Hunger Relief Work Groups/Subcommittees to monitor and track hunger relief data and hunger trends. •&nbsp;&nbsp;&nbsp;&nbsp;Build community partnerships with traditional and non-traditional partners around the Hunger Relief Strategic Plan. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Maintain and establish relationships with key community members to address issues related to food security and hunger relief. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Facilitate collaboration and communication among UWPBC staff, agencies, donors, policy makers and other stakeholders around the development and implementation of partnership initiatives and specific strategies tied in with the Hunger Relief Strategic Plan. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in relevant community, state and national task forces, commissions, and committees in order to enhance our work and affect change. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Stay informed about public policy issues affecting hunger relief, including local, state and/or federal changes/opportunities, and how to favorably impact our community. •&nbsp;&nbsp;&nbsp;&nbsp;Measure, evaluate, and communicate successes and challenges. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Collect information and data, and compile regular progress reports consistent with planned evaluation strategies, or funding requirements. Use available systems and technology to gather and analyze data (e.g., 211, food finder map, local/state/federal data). •&nbsp;&nbsp;&nbsp;&nbsp;Prepare &nbsp;relevant &nbsp;reports &nbsp;and &nbsp;documentation for &nbsp;distribution, &nbsp;including an &nbsp;annual summary report on the Hunger Relief Strategic Plan (as needed). •&nbsp;&nbsp;&nbsp;&nbsp;Increase investment in food security by securing funding through grants, as well as private and corporate donations, working with resource development, major gifts and community investment teams or other United Way staff members to raise funds. o&nbsp;&nbsp;&nbsp;&nbsp;Ensure all grant requirements are met and/or exceeded.&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Identify projects for funding consistent with the identified priorities and strategies. Funding for special projects that advance food security and hunger relief efforts, especially in key geographic areas, is valued. &nbsp; &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Determine the dollars or resources needed to address the identified priorities and strategies which align with the initiative’s metrics. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Willingness to work flexible hours including early mornings, evenings, and weekends, when needed. •&nbsp;&nbsp;&nbsp;&nbsp;Assist, as assigned by management, with the organization’s disaster response efforts •&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties as opportunities are presented and/or assignedMINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree required and master’s degree preferred with a minimum of five (5) to seven (7) years of leadership experience in the field of human services, planning, and/or food systems (or comparable combination of education and experience). •&nbsp;&nbsp;&nbsp;&nbsp;Experience working in a team environment, facilitating effective groups, developing collaboratives, and working with volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Experience with collective impact models and community driven efforts preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record leading and working on high profile community projects with diverse stakeholders preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze data and develop innovative strategies to maximize results. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent customer/client service relations. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage confidential information with discretion. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent organizational and time management skills. •&nbsp;&nbsp;&nbsp;&nbsp;Effective communication and people skills to interact with various stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Detail-orientated, with the ability to prioritize tasks and manage multiple projects simultaneously. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Microsoft Office Suite software, office systems and be technology savvy. •&nbsp;&nbsp;&nbsp;&nbsp;Problem solving and strong decision-making capabilities. •&nbsp;&nbsp;&nbsp;&nbsp;Committed and capable team player with ability to work independently. &nbsp;

United Way of Palm Beach County

Vice President for Hunger Relief

PURPOSE OF POSITION&nbsp;The Community Engagement Coordinator will support United Way of Northwest Vermont’s efforts to engage community members and corporate partners in meaningful connections with the broader community through volunteerism, philanthropy, and education. This role will also be responsible for developing a new a membership model initiative that empowers older adults to contribute their time, resources, and expertise, strengthening community connections and supporting the nonprofit sector.KEY AREAS OF RESPONSIBILITY&nbsp;The primary responsibilities of this position include, but are not limited to:&nbsp;Community Outreach and Engagement&nbsp;<ul><li>Build and maintain relationships with nonprofit partners, businesses, and other stakeholders to expand engagement efforts.&nbsp;</li><li>Maintain a calendar of outreach and community engagement activities.&nbsp;</li><li>Assist in planning and coordinating special events, including donor and volunteer appreciation events and informational sessions.&nbsp;</li><li>Manage and update the Volunteer Connection website to connect community members with volunteer opportunities.&nbsp;</li></ul>Program Development&nbsp;<ul><li>Support the organization’s more general strategy to increase older adult engagement through volunteerism, philanthropy, and education.&nbsp;</li><li>Assist in designing a membership program that connects older adults with volunteer and community engagement opportunities.&nbsp;</li><li>Conduct research on both regional and statewide efforts similar to the membership program initiative to identify gaps and overlaps in the work.&nbsp;</li><li>Recruit and support an advisory council to assist in guiding the initiative.&nbsp;</li><li>Research funding opportunities and support grant-writing efforts to grow and sustain the initiative.</li></ul>COMPETENCIES<ul><li>Available to start August 11th, 2025 (position starts August 11th, 2025, and ends July 31st, 2026, with the possibility to renew for another 12-month term).&nbsp;</li><li>High school diploma or equivalent.&nbsp;</li><li>Possesses skills in the following areas: Community engagement and relationship building, communications and outreach, organization and time management, collaboration and teamwork. Excellent Microsoft Office skills.&nbsp;</li><li>Passion for United Way’s mission and community engagement.</li></ul>BENEFITS&nbsp;<ul><li>Living stipend of $24,962&nbsp;</li><li>End of Service Education Award of $7,395 OR cash stipend of $1,800&nbsp;</li><li>$250 monthly housing, transportation, or grocery stipend&nbsp;</li><li>10 paid personal days and 10 paid sick days plus federally recognized holidays&nbsp;</li><li>Health, dental, and vision benefits&nbsp;</li><li>Discounted gym membership&nbsp;</li><li>Flexible schedule (35 hours per week)&nbsp;</li><li>Loan deferment for qualified student loans&nbsp;</li><li>Professional development, networking, and community engagement opportunities</li><li>Opportunity to make an impact on your community&nbsp;</li><li>Gain valuable experience</li></ul>APPLICATION INSTRUCTIONS&nbsp;Please direct all inquiries and applications to Dillon Boisvert at <a href="mailto:hiring@unitedwaynwvt.org" target="_blank">hiring@unitedwaynwvt.org</a>. To apply, please submit a cover letter and resume. Applications will be reviewed on a rolling basis, and the position will remain open until filled. Early applications are encouraged.

22 Community Services Jobs