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The Director of Community Investments is a key member of the Community Impact Team with responsibility for overseeing $3 million in grant investments, strengthening and managing relationships with funded partners, and collaborating with community stakeholders to achieve United Way’s organizational strategy.

United Way of Greenville County

Director Community Investments

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

United Way of King County

Senior Manager Housing Stability

United Way of Johnson County is looking for an entry-level social work or human services candidate for the Helpline Associate position. The Helpline Associate will join an existing team of five staff. This individual provides quality health and human services information to over 1500 callers who are in need with the intent to link those persons to appropriate resources for assistance to assume the daily responsibilities of the Helpline program, The Helpline Associate will report to the Executive Director and work closely with other staff on several other United Way of Johnson County programs, including Operation Bundle Up (winter coat collection and distribution), Christmas Angels, and the No Place to Call Home program (homeless prevention and intervention).Sampling of Job Duties:- Provide information and referrals about health and human services to individuals and organizations via telephone, email, and walk-in contact, when required-Assess client needs, identify appropriate resources, provide all necessary information, and identify alternatives resources for clients, as appropriate.Maintain accurate client data records by collecting all appropriate demographics.-Advocate on behalf of clients who are in a crisis while working with community partners to provide comprehensive information on services, for example assisting homeless individuals to available shelters.Assist with safety planning if clients are in an unsafe environment-Assist No Place to Call Home Program-Assist the staff with Operation Bundle Up, including managing the planning committee, working with collection locations, recruiting volunteers for the program, and event set up and implementation-Be responsible for the Helpline brochure including the following: maintaining and updating the current information on a bi-yearly basis or as significant program changes occur in the community; responsible for design, writing and production; ensure adequate supply is maintained for all times of the year; distribution to designated locations on a bi-yearly schedule; track distribution including numbers distributed and locations; and recruit volunteers to assist with production and distribution of the brochures.-Stay current and knowledgeable about community resources and available programs through networking with social service providers, governmental agencies, township trustees, health-care providers, educational services and faith-based organizations.-Be responsible for submitting grants and requested information to current funders.-Assist other staff with the Christmas assistance program, including phone support for applicants and donors and data entry of applications-Assist with other functions of United Way of Johnson County, including but not limited to, Fast Track, Day of Caring, Annual Celebration and Kick Off

United Way of Johnson County

Helpline Associate

United Way of Northeast FloridaPosition Description<h2>Position Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operations Supervisor, Crisis &amp; 988&nbsp;</h2>Department:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Crisis &amp; 988Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Crisis &amp; 988 DirectorReviewed:&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; August 2024 &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;FLSA Status: Exempt&nbsp;Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.<h2>Our Values:</h2><ul><li>Teamwork - We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused - We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Crisis &amp; 988 Operations Supervisor performs a variety of technical and professional work associated with handling calls, chats and texts. The operations supervisor provides oversight and stabilization to daily operations, while also creating the infrastructure needed to support innovative products and new business lines. This position will maintain schedules of operations including ensuring that there is adequate coverage for 24/7/365 operations. This position works collaboratively with leadership in reviewing policy, procedures, training, and business practices to ensure compliance with funder contractual obligations and accreditation standards. This position is responsible for supervising Crisis &amp; 988 Specialists and providing ongoing quality assurance to staff. This position will be instrumental in assisting the Crisis &amp; 988 Director with maintaining partnerships with community mental health providers and creating a robust system of response to calls coming through 988.This position will handle incoming phone contacts as needed on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. They are also responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Operations Supervisor should have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met, and the ability to train crisis/988 call center specialists to provide high quality support to callers. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.As we continue to grow and meet the rising demand for same-day mental health crisis support in our community, we are adding a second Operations Supervisor Position to our 988 Team, who, along with our director and operations supervisor, will co-lead the day-to-day operations of our Crisis and 988 Team.&nbsp; As we expand our impact by adding the mediums of chat and text, this position will have a key role in the development of new workflows and continuous quality improvement initiatives.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Supervise Crisis &amp; 988 Specialists&nbsp;and conduct quality assurance monitoring of staff to ensure call quality metric goals are met and provide coaching and develop improvement plans as needed.</li><li>Review call recordings and documentation in collaboration with the 988 Team Lead(s) and assist in providing coaching and training to existing staff according to identified training needs.</li><li>Conduct program evaluations, identify needed process improvements, address problems, collect data, establish facts and draw valid conclusions and present thought-out plans or solutions.</li><li>Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Ensure Crisis/988 Specialists are accurately documenting telephone interventions transacted during the work shift.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards.&nbsp;</li><li>Provide on-site, remote, and after-hours supervision to the 988 program, including consultations, debriefing, arranging coverage, and other duties as needed.</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Maintain the 24/7 Team Lead and Call Specialist schedule, schedule/facilitate breaks to reduce the impact on call metrics.</li><li>Collaborate with team lead on training logistics, including coordinating remote training, module assessments, role plays, shadowing, and other training activities.</li><li>As needed, answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Ensure all established 988 policies and procedures are adhered to by call center staff.</li><li>Attend/lead staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Onboard and train newly hired Crisis/988 Specialists</li><li>Ensure all staff participate in training and maintain certifications as required by accreditation and needed for successful performance of duties.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Provide support with contracts, special programs and/or services to include preparation of reports for and various other funders in support of agreement requirements.</li><li>Assist with budget planning, monitoring, and prepare monthly/quarterly billing for services rendered.</li><li>Acknowledge new posts from Specialists, Crisis &amp; 988 Director, or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Develop and implement crisis related safety plans for all callers, and document in service delivery platform.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:<ul><li>Bachelor’s degree in social work, sociology or related field preferred.&nbsp;</li><li>Crisis, Screening and Suicide prevention work experience highly desirable.</li><li>Minimum 3 years’ experience in the human services, social work, or customer services field required</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to conduct approved suicide assessment.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change, regular schedule for this position will be 8:30am to 5:00pm Tuesday, Wednesday, and Thursday and alternating oversight of operations every other Friday Saturday, Sunday and Monday which will total 40 hours per week.</li></ul>Compensation and Benefits:<ol><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ol>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Crisis & 988 Operations Supervisor

Job Announcement –&nbsp;Tax Site ManagerUnited Way United Way of King County is committed to working for a racially just community where all people have homes, students graduate, and families are financially stable. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.&nbsp;Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. &nbsp;&nbsp;Job Summary:United Way of King County’s Free Tax Preparation Campaign is committed to helping low- to moderate-income families connect with life changing anti-poverty programs. The campaign served more than twelve thousand clients and impacted more than 23,000 community members during the 2023-24 tax season, bringing more than $15 million into the community. United Way plans to exceed these accomplishments during the upcoming 2024-25 tax season and is hiring up to 25 Tax Site Managers to achieve this goal.&nbsp;As a Tax Site Manager for the Free Tax Preparation Campaign, you will oversee the daily operations of one or more in-person tax site(s) at least two shifts each week. You will provide coordination, organization, and supervision for tax preparation, including overseeing team assignments, providing guidance and mentorship during designated shifts, answering tax preparation questions, supporting volunteers, troubleshooting issues, and elevating challenges. We are seeking individuals with strong customer service experience, especially with low-income clients. Preference for applicants with a high degree of flexibility and adaptability, strong attention to detail, and the capability to manage the volunteers in dynamic environments.&nbsp;This position is a temporary, time-limited role, lasting from November 16, 2024, until April 30, 2025. Selected candidates will be required to:&nbsp;<ul><li>Attend a two-day weekend Tax Site Manager training workshop November 16th-17th.&nbsp;</li><li>Support at least two weekends of the five volunteer training weekends offered at North Seattle College during the following weekends in December and January (Approx. 10&nbsp;hours/day, 8 AM - 6 PM each day):&nbsp;December 7-8 &amp; 14-15 and January 4-5, 11-12, &amp; 18-19.</li><li>Commit to at least two weekly shifts managing one or more in-person tax site(s) in King County between January 21st – April 30th.&nbsp;</li><li>Daytime, evening, and weekend shifts available. Weekday shifts are typically 5-6 hours and weekend shifts are typically 6-8 hours.&nbsp;</li><li>Please see below for tax site locations and available shifts. Shift selection is ongoing and will take place as successful applicants are identified, so please apply early to maximize chances of getting your preferred tax site(s) and shifts:</li></ul>Tax SiteMondayTuesdayWednesdayThursdayFridaySaturdaySundayKent Public Health4:30-9:30 PM &nbsp;4:30-9:30 PM4:30-9:30 PM &nbsp;8 AM-5 PM &nbsp;Multi-Service Center Federal Way &nbsp;5-10 PM5-10 PM5-10 PM &nbsp;8 AM-5 PM &nbsp;Seattle Public Library Downtown Branch10 AM-6 PM12-7 PM12-7 PM12-7 PM &nbsp; &nbsp;10 AM-6 PMSouthcenter Mall &nbsp; &nbsp; &nbsp;10 AM-8 PM10 AM-8 PM10 AM-8 PM10 AM-8 PMTraveling Site&nbsp;(various locations)&nbsp;&nbsp;&nbsp;&nbsp;Varies&nbsp;by week&nbsp;&nbsp;*Please note: Tax sites schedules are still being finalized and days &amp; hours of available shifts may change.&nbsp;Although a commitment of only 2 shifts/week is required, preference will be given to applicants who can manage a high-need tax site during all &nbsp;available shifts each week. Hours per week depend on location, with both full-time and part-time opportunities available:Full-time:<ul><li>Seattle Public Library, Downtown Branch:&nbsp;37 hrs./week onsite, with additional time for administrative tasks (onsite or remote) up to a total of 40 hrs./week.&nbsp;</li></ul><ul><li>Southcenter Mall (Tukwila):&nbsp;40 hrs./week onsite. Overtime (compensated at 1.5 times the hourly wage) for administrative tasks may be required either onsite or remote.</li></ul>Part-time:<ul><li>Kent Public Health:&nbsp;24 hrs./week onsite, with additional time for administrative tasks (onsite or remote) up to a total of 30 hrs./week.&nbsp;</li></ul><ul><li>Multi-Service Center (Federal Way):&nbsp;24 hrs. week onsite, with additional time for administrative tasks (onsite or remote) up to a total of 30 hrs./week.</li></ul>Please specify your preferred tax site(s) and shifts in your cover letter.Compensation:&nbsp;The compensation for this role is $26.36 per hour. This post will remain open until all the positions are filled.In compliance with the City of Seattle’s Paid Sick and Safe Leave Ordinance, you will accrue Sick and Safe Leave for the period of your assignment. After 90 days of employment, these accrued hours can be used for Sick and Safe Leave. You will not be compensated for these accrued hours when your assignment ends.&nbsp;Essential Duties:<ul><li>Oversees preparation of tax returns and confirms all returns are correct.&nbsp;</li><li>Drives team motivation to positively impact weekly goals.</li><li>Provides exceptional support to volunteers, managing and answering questions.</li><li>Provides excellent customer service by resolving issues and making sure clients receive all the services for which they are eligible.</li><li>Transmits tax returns to IRS Service Center and follows up on all rejected returns.</li><li>Participates in tax preparation and quality review training sessions.</li><li>Troubleshoots issues such as case management ticketing problems for clients and volunteers, and escalates unresolved issues as needed to reach an appropriate resolution.&nbsp;</li><li>Submits weekly reports and communicates regularly with Tax Campaign staff during tax season.</li><li>Assists with training and certification of volunteers.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Demonstrated understanding of social justice and racial equity and committed to applying racial and economic justice lenses in both personal and workplace context.</li><li>Lived experience or demonstrated professional skills working in a diverse work environment.</li><li>Demonstrated strong proficiency with technology including coaching others to use technology effectively and troubleshooting technical problems.</li><li>Proven exceptional customer service skills serving diverse communities.</li><li>Demonstrated team management experience, especially if experienced managing volunteers.</li><li>Proven high degree of flexibility and adaptability.</li><li>Proven effective communication skills in-person, by email, and via virtual messaging platforms like MS Teams.</li><li>Proven ability to use tax preparation software or willingness to learn.</li><li>Demonstrated ability to maintain confidentiality with sensitive client information.</li><li>Willingness to receive tax training and be VITA (Volunteer Income Tax Assistance) certified at the advanced level.</li><li>The ability to speak a second language is helpful but not required. Priority languages include Spanish, Vietnamese, Chinese, Russian, Korean, Tagalog, and Amharic.&nbsp;</li></ul>Education and/or Experience:Bachelor’s degree, or equivalent experience, in social work/human services, education, or a related field. &nbsp;Experience working in community nonprofits or the public sector preferred. At least five years’ experience working in social/human services and/or educational roles, with direct and/or lived experience working in/with/from BIPOC communities in the Greater Seattle/King County area preferred.Additional Information:United Way of King County is an exceptional workplace that can provide you with:<ul><li>Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Ongoing collaboration with diverse staff and other constituents</li><li>A desirable culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunities to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Many other benefits that we are happy to discuss with you.</li></ul><h2> &nbsp;</h2><h2>Application Procedures:</h2>Please click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=496320&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to apply online via the following link<a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uwkc.org%2Fabout%2Fcareers%2F&amp;data=05%7C01%7CHumanResources%40uwkc.org%7Cfb7dd7b1db5747c07ba108da351eaa7c%7Cfb1ebf80d86b4955bbd82ad75800dfda%7C0%7C0%7C637880703096012597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=dH%2Be1FWGz6Ht9%2FII5feHNavV%2FQPEkbi1U0LPvx6ah%2BE%3D&amp;reserved=0" target="_blank">.&nbsp;</a>You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application. &nbsp;***Applicants MUST apply at the United Way of King County Career Center to be considered for this position. &nbsp;Click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=496320&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to access the Career Center to apply.*** &nbsp;

Tax Site Manager

Position DescriptionPosition Title: Community Partnership School DirectorSupervisor: Vice President, Community Partnership SchoolsClassification: Full Time, ExemptSalary Range: $48,000-$55,000Location: Lee, Hendry, Glades CountiesApplication Deadline: November 8, 2024, 4:00pmSubmit Cover Letter and Resume: <a href="mailto:Angela@UnitedWayLee.org" target="_blank">Lisette@UnitedWayLee.org</a>About United Way of Lee, Hendry, and Glades:United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer driven organization dedicated to improving the qualityof life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners),community building, volunteer advancement, and information and referral. UWLHG is a $20 million nonprofit socialservices organization, with 80 employees in five locations with the main campus being located at 7273 ConcourseDrive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, andfederal grants.Position Summary:Guides high-quality program development, implementation, and management of the Community Partnership Schools.Develop and nurture positive relationships with school administrators and relevant community agencies tooperationalize the partnership, as well as work closely with the University of Central Florida support staff to monitor,report, and meet outcomes of the Community Partnership School grant.Essential Functions1. Participate in strategic planning with University of Central Florida, and community partners including FloridaGulf Coast University, Lee Health, and The School District of Lee County.2. Identify, develop, and implement exciting and engaging programming that supports the collective vision ofcommunity schools.3. Develop and market programs that aim to increase educational opportunities and social connections for thestudents, as well as their families.4. Develop and enhance parent involvement in class activities, connecting them with resources whenappropriate.5. Identify providers for health care, translation service, after school programming, etc.6. Negotiate local collaborative service agreements and contracts within conjunction with school leadership.7. Oversee that the Community Partnership School program meets all licensing, contractual, quality managementand outcome standards and requirements, in partnership with the University of Central Florida.8. Develop and regularly monitor the budget of each funding source and corresponding service areas.9. Coordinate billing and budgeting with the United Way Finance Department.10. Implement and manage the evaluation and reporting of data from each of the service areas.11. Represent the community school at pertinent meetings / functions.12. Attending trainings and site visits as required.13. Direct contract management activities for program and develop plan for sustainability.14. Participate in fundraising and grant writing activities.15. Participate in the quality improvement process and conduct performance evaluations.16. Recruit, hire, train and supervise Community Partnership School program staff.17. Develop procedures and policies as needed.18. Provide monthly updates of the Community Partnership School for Community Impact to present at themonthly Board of Directors meetings.19. Supervisory Responsibilities: Oversee the Community Partnership School staff, volunteers, and interns. Maintainconfidentiality and adhere to HIPAA regulations.Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities,duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities maychange at any time with or without notice.Education, Skills, and Experience: • Master’s degree in a Human Services-related field from an accredited college or University preferred. • Minimum of five (5) years' experience in children’s services, education, or community health, with two (2) yearsin program development and administration. Knowledge of volunteer management, community relations, andproject management. • Interpersonal: Excellent active listening, interpersonal, and cultural diversity skills. Strong problem-solving, criticalthinking, prioritization, and judgment abilities. • Communication: Proficient in business writing, report preparation, and public speaking. Able to presentinformation and respond to diverse groups, including employees, managers, and senior leaders. • Technical: Proficient in MS Office and database programs. • Administrative: Strong operational and organizational skills. • Preferred: Local experience with the School District of Lee County and/or school administrators. Experience incommunity engagement.Licenses: Valid Florida Driver’s License with a driving record that meets our insurance guidelines.Physical Requirements &amp; Working ConditionsPhysical Demands: The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. While performing the duties of this job, theemployee is regularly required to sit for long periods of time, talk, and/or hear. The employee is frequently required touse finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee mustfrequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may beadditional physical requirements associated with department meetings/events. Specific vision abilities required by thisjob include close vision, distance vision, depth perception and ability to adjust focus. Requires talking, hearing, andvisual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsitemeetings, or event locations within Lee, Hendry, or Glades County.Work Environment: The work environment characteristics described here are representative of those an employeeencounters while performing essential functions of this job. Reasonable accommodation may be made to enableindividuals with disabilities to perform the essential functions. This job operates in a professional office environment,including occasional off-site venues, and outside event areas in various weather conditions. This role routinely usesstandard office equipment such as computers, phones, and photocopiers. This is a full-time position. Days and hours ofwork are Monday through Friday, typically 8 a.m. - 5 p.m. Evening and weekend events may be required as job dutiesdemand.United Way is an equal employment opportunity employer and does not discriminate against any person because ofrace, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protectedby law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities,and all employment actions. United Way will make reasonable accommodations for qualified individuals with knowndisabilities unless doing so would result in undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.Level II background screening will be conducted because of the nature of the position. Applicants may be asked totake an online skills assessment.UWLHG is an exceptional workplace that can provide you with: • Opportunity to work with smart, passionate and enthusiastic team members and volunteers • Working with diverse staff and other constituents • Culture of high-performance expectations and accountability • Exciting and challenging work • Opportunity to help solve the community’s toughest problems • Competitive pay that is commensurate with demonstrated successful performance and experience • Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO

United Way of Lee, Hendry, Glades

Community Partnership School Director 

OVERVIEWExciting opportunity for retirees, stay-at-home parents, college students or anyone looking for a part-time, flexible job!&nbsp;The VITA (Volunteer Income Tax Assistance) Site Coordinator is responsible for maintaining an orderly, efficient, and welcoming site; ensuring Quality Requirements are executed; coordinating volunteer schedules; and providing excellent customer service to clients and volunteers. The Volunteer Income Tax Assistance program provides low-to-moderate income households with free assistance to file their income tax return.This is a temporary contract position established for the 2025 tax season, to begin at time of hire and end April 30, with the possibility of some hours through May to accommodate off-season needs.&nbsp; The position has a flexible working schedule, averaging 20 hours per week.KEY RESPONSIBILITIESSite Management:<ul><li>Organize waiting areas and workstations for tax preparers with necessary resources and supplies.</li><li>Ensure all required paperwork and forms are stocked for each tax appointment.</li><li>Review intake paperwork and discuss with clients.</li><li>Assist clients through the tax filing process.</li><li>Maintain orderly clients’ files and ensure security of confidential paper and electronic files.</li><li>Communicate supply needs to the Program Manager for ordering.</li><li>Ensure the site closely adheres to the Quality Site Requirements.&nbsp;</li><li>Ensure the site adheres to Title VI by not denying service to anyone based on race, color, sex, age, national origin, or disability.&nbsp;</li></ul>Personnel Management:<ul><li>Communicate with volunteer preparers to ensure appropriate coverage is maintained for each day the site is open.</li><li>Communicate with volunteers regarding coverage and attendance.</li><li>&nbsp;Track volunteer attendance and hours of service.&nbsp; Prepare monthly volunteer time report for the site to be submitted to the VITA Program Manager.</li><li>Support volunteer appreciation activities.</li><li>(In some cases) supervise administrative staff responsible for greeting clients.</li></ul>Communication:<ul><li>Serve as a main point of contact for clients. Field in-person questions, respond to phone calls and contact clients when necessary to address problems with returns.&nbsp;</li><li>Serve as a communication liaison regarding the operation of the tax site for colleagues and volunteers.</li><li>Distribute updates and changes from the IRS to volunteers and clients.</li></ul>QUALIFICATIONS<ul><li>A willingness to learn and use electronic tax return software. &nbsp;</li><li>Ability to assist clients and volunteers in a courteous and helpful manner.&nbsp;</li><li>Strong organizational skills with the ability to prioritize multiple responsibilities and meet deadlines.&nbsp;</li><li>Committed to providing excellent customer service, with demonstrated ability to follow instructions and carefully review work for accuracy.</li><li>Ability to work with people of diverse backgrounds.</li><li>Punctual and reliable.</li><li>Enjoys working as a part of a team and with volunteers.</li><li>Basic computer skills.</li><li>Basic tax knowledge (Form 1040, Form 1040A, and Form 1040EZ) and VITA certification at the Advanced level is required before February 1, 2025. Training is provided.</li><li>VITA certification as a Site Coordinator is required before February 1, 2025. Training is provided.</li></ul>Additional Qualifications&nbsp;(not required)<ul><li>Previous experience at a volunteer income tax assistance site.</li><li>Bi-lingual.</li></ul>How To ApplySubmit your cover letter and resume to Kristie Costa, VITA Program Manager, at kcosta<a href="mailto:scmilligan@unitedwayplains.org" target="_blank">@unitedwayplains.org</a>

VITA Site Coordinator

United Way of Greater Cincinnati (UWGC) is seeking a detail-oriented Associate to join our growing Project LIFT Network team. Project LIFT is a community-driven initiative focused on empowering families financially through collaborative efforts with diverse partners across the region.This role serves as a central support within the Project LIFT Network to manage successful network operations, ensure quality data collection and reporting, and promote effective process and process improvement.&nbsp;General Function:<ul><li>Facilitate Effective Network Processes: Collaborate with the Senior Manager to ensure alignment and connectivity among Project LIFT Network partners. Promote understanding of the network's shared purpose and goals and create efficient processes to support network activities.</li></ul><ul><li>Facilitate Data Management and Process Improvement: Develop and maintain processes and procedures to support the coordination of network activities and functions. Ensure data quality through data collection, audits, and continuous improvement efforts. Support the implementation of new technology platforms and tools to enhance network efficiency.</li></ul><ul><li>Guide Network Activities: Provide guidance to network members on data collection, analysis, and reporting. Assist in the evaluation of network activities to measure progress and inform decision-making. Support the development of best practices and reports to guide data quality and community impact.</li></ul><ul><li>Cultivation of Trust, Learning, and Accountability: Help build and promote a culture of trust, learning, and accountability within the Project LIFT Network. Foster open communication, transparency, and mutual respect among network members to strengthen relationships and enhance collective impact.</li></ul>Key Areas of Responsibility:<ul><li>Assessment and Progress Tracking: Help to implement systematic assessment and tracking methods to monitor the progress and outcomes of the Project LIFT collaborative effort. Regularly assess and evaluate the effectiveness of network activities in achieving the initiative's goals.</li></ul><ul><li>Continuous Learning and Improvement: Foster a culture of continuous learning and improvement within the Project LIFT Network. Analyze data and feedback to identify areas for enhancement and collaborate with team members to implement improvements.</li></ul><ul><li>Alignment of Common Measures: Act as central support for the Project LIFT Network by monitoring common measures of success for the Project LIFT initiative, including stable or increased income, goal achievement, and barriers removed for families. Ensure alignment of network activities with these measures.</li></ul><ul><li>Data Management and Reporting: Serve as the backbone support for the Project LIFT Network by managing the collection, analysis, and reporting of data related to Project LIFT outcomes. Ensure accurate and timely reporting of data to the shared data collection platform and stakeholders, facilitating transparency and accountability.</li></ul><ul><li>Collaboration with Stakeholders: Collaborate with network members and stakeholders to ensure understanding and alignment with assessment and tracking processes.</li></ul><ul><li>Promotion of Data-Informed Practices: Promote the use of data-informed practices within the Project LIFT Network. Provide training and support to network members on data collection, analysis, and utilization of the shared data collection platform (Salesforce).</li></ul><ul><li>Maintenance of Network Operations: Play a key role in keeping the Project LIFT Network running smoothly by providing essential administrative and logistical support. Help to coordinate resource allocation, scheduling, and operational logistics to ensure the network has the necessary resources and capacity to achieve its goals.</li></ul><ul><li>Documentation and Communication: Document assessment methodologies, findings, and recommendations for internal reference and external communication. Document key decisions, actions, and outcomes from collaborative efforts within the Project LIFT Network. Prepare reports and presentations to communicate progress, outcomes, and learnings to stakeholders.</li><li>Performs other duties as assigned. &nbsp;</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in a related field or equivalent experience.</li><li>Two to three years of professional work experience.</li><li>Strong technical skills with proficiency in data analysis tools and technology platforms.</li><li>Excellent attention to detail and organizational skills.</li><li>Ability to manage multiple tasks and priorities in a dynamic environment.</li><li>Strong critical thinking and problem-solving abilities.</li><li>Willingness to travel locally for events within the regional area.</li></ul>Salary-mid 40's plus competitive benefits packageApplicants should apply by&nbsp;Friday, March 1, 2024,&nbsp;via the link below:<a href="https://jobapply.page.link/HKUmY" target="_blank">https://jobapply.page.link/HKUmY</a>UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and InclusionWhy Join Us: As a Project LIFT Network Associate, you'll play a vital role in driving positive change and advancing equitable financial empowerment for families in our community. Join a passionate team committed to making a difference and creating lasting impact.Apply Now: If you're ready to contribute your skills and passion to a meaningful cause, we'd love to hear from you! Apply today to join our dedicated team at United Way of Greater Cincinnati.

29 Community Services Jobs