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UNITED WAY OF SOUTH 
HAMPTON ROADS 

Why Work for United Way: 

Do you want to leave work every day knowing that you have made an impact? At United Way 
of South Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where 
every day is a new opportunity to make a difference. If you talk to our employees, the single 
trait we all have in common is passion. We work hard because we love what we do, and we 
know how much our community needs us. Plus, we offer excellent benefits and opportunities 
for advancement. If you want to be great while doing good, join the United Way team. 
Our mission is “We bring people and resources together to solve problems too big for any of 
us to solve alone”. 

Mission for Mission United: 
Our mission is to reduce systemic barriers and increase access to services by collaborating 
with providers to ensure a thriving military-connected community in the 757. 

Vision for Mission United: 
 A future where all service members, veterans, and their families are thriving. 

Objectives &amp; Expectations: 

This position oversees United Way’s initiative, Mission United, that engages community 
partners to support our region’s military-connected individuals on customized journeys to self-
sufficiency. The Director is tasked with building relationships and growing Mission United’s 
network of service providers, connecting clients to affordable housing, job training, health care 
and other resources through online care-coordination software. Of the over 400,000 military-
connected people living in Hampton Roads, Mission United’s target population includes: 
active-duty service members (including the Reserves and National Guard), military retirees, 
military spouses and dependents, caregivers and veterans. It is the role of the Director of 
Mission United to spearhead the engagement of diverse stakeholder groups that guide 
mission, vision, and strategy, as well as support aligned activities and shared measurements, 
build public will and community engagement, advance policy, and mobilize funding. 

Key Accountabilities: 
1. Lead and coordinate Mission United committees, workgroups, volunteers and activities
2. Work with our partners to establish and implement Mission United’s strategies for

achieving community-level results.
3. Guide the vision and strategy for Mission United by defining challenges, establishing

goals and priorities, and building a network of partners to support a common agenda
and achieve shared goals.

Title: 

Department: 
Report To: 


Director, Mission United ($75,000-$85,000)
Macon F. Brock, USMC Captain Endowed 
Community Impact 
Vice Presi

 
dent, C

 
ommunity Impact 


4. Build awareness and understanding Mission United with Military leadership of 
issues impacting veterans to empower 
community members to act on Mission United’s priority areas and activities. 

5. Using a results-based accountability framework, establish and maintain a data 
management infrastructure that collects, manages, and reports on Mission 
United data to effectively communicate results. 

6. Establish a program performance and evaluation plan and work with partners to 
increase use of data to adapt and refine program strategies. 

7. Facilitate the identification of core measurable outcomes for each committee 
and/or workgroup, mutually reinforcing activities, and develop a system for 
collaboration and communication to advance Mission United’s shared agenda. 

8. Collaborate with United Way staff to increase resources to support Mission 
United services. 

 
 
Commitment to diversity, equity &amp; inclusion 
We take the broadest possible view of diversity. 
We value the visible and invisible qualities that make you who you are. 
We welcome that every person brings a unique perspective and experience to advance our 
mission and progress our fight for the health, education, and financial stability of every person in 
every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee 
must have equal access to solving community problems. 
We strive to include diversity, equity, and inclusion practices at the center of our daily work. 
We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Director Health Equity adapts a lens of cultural competency that 
conveys empathy, support, and an understanding of the people they work with both internally and 
externally, engage with, and the people they serve. This competency helps to build trust and 
effective engagement, build stronger relationships, expand our organization’s reach, and more 
effectively and respectfully engage with people regardless of background. 
Core Competencies are characteristics that all employees are expected to exhibit as a member of 
the UWSHR team. These include: 
 • Mission Focused: The top priority is creating real social change that leads to better lives 

and healthier communities. 
 • Relationship Oriented: Understands that people come before process and is astute in 

cultivating and managing relationships toward a common goal. 
 • Collaborator: Understands the roles and contributions of all sectors of the community and 

can mobilize resources (financial and human) through meaningful engagement. 
 • Results Driven: Dedicated to shared and measurable goals for the common good; 

creating, resourcing, scaling, and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and 
results of the organization, and thus, the greater network. 

 
Essential Duties and Responsibilities 


 
Administrative &amp; Financial Management 
 • Coordinates, gathers, and support internal staff and consultants when needed to 

develop successful proposals and investment opportunities. 
 • Create, read, and understand budgets and other financial reports, including drawing 

conclusions regarding the financial impact of product/program development and 
implementation. 

 • Support reporting requirements for funders cross-functionally with CI, RD, and 
Operations to ensure timely and accurate reporting 

 • Provide oversite of call centers and initiatives related to Mission United 
 • Develop and maintain protocols and/or policies regarding the operations of the Mission 

United Call center. 
 • Function as a trusted advisor to the Community Impact department head in helping to 

guide strategic direction for community investments and the creation of programs and 
services. 

 • Lead and build the talent of staff specifically aligned to family stability. Give constructive 
feedback, coach, and mentor employees to achieve high performance and results. 

 • Conduct/Ensure all training requirements for staff are met, including re-certifications. 
 • Support and promote the development of positive team relationships. 

 
Community Collaboration 
 • Represent UWSHR at external events and ensure collaborative community relationships, as 

 needed. 
 • Maintain a working knowledge of significant developments and trends in the education field 

both inside and outside the United Way network. 
 • Participate in community conversations with internal and external stakeholders to break 

down complex problems and situations, develop strategies, and create solutions. 
 • Identify advocacy priorities based on community needs and local, state, and national 

resources. 
o Coordinates opportunities for self and staff to engage with stakeholders. 
o Monitors advocacy efforts on an ongoing basis and pivots when strategies when 

needed. 
 

Data, Research &amp; Reporting 
 • Advance agencies’ capacity to measure results as well as the United Way’s ability to 

document and communicate shared measures as related to the veteran and military-
connected population. 

 • Assist with the collection of financial status and data to support reporting requirements as 
related to grant-funded requirements. 

 • Understands, analyzes, and uses community and social data to create effective 
community solutions; Asks insightful and provocative questions regarding community 
needs, resources, and values. 

 • Establish and maintain a Mission United data management infrastructure that collects, 
manages, and reports data effectively, in addition to identifying core measurable 
outcomes for agencies awarded grants. 


 • Create metrics to assess the performance of programs and gauge their effectiveness in 
uplifting the community. 

 
Program Development &amp; Implementation 
 • Provides effective leadership to team peers and team members through team meetings, 

expectation setting, regular feedback, performance management, and cascading 
communications. 

 • Based on strategically relevant data, the Director seeks to create efficiencies for current 
products and Initiatives, as well as products and services that are new and useful. 

 • Continuously monitors and evaluates progress based on goals and recalibrates when 
necessary; Brings people together to successfully execute tasks. 

 • Works inclusively with individuals (target populations, residents, and other non-institutional 
partners), networks, and organizations to explore shared interests and create and act on 
common goals, priorities, and visions; Influences shared goals. 

 • Provide leadership and oversight for all grants awarded to Mission United for UWSHR to 
ensure the most impactful delivery focused on uplifting the community. 

 
Marketing and Resource Development and Outreach 
 • As a subject matter expert on military and veteran initiatives, interprets data for RD and 

MKTG professionals to turn into stories, reports, and powerful messages to engage donors. 
 • Participates in campaign and donor engagement by presenting and attending donor visits 

with RD; Provides return on investment information for donors that is articulated and 
succinct. 

 • Actively participates in projects, special events, cross-functional teams, or workgroups that 
support the work of the entire organization. 

 • Engage UWSHR staff and volunteers to achieve goals related to programming and funding, 
fundraising, and communications. 

 • Identify and cultivate individual, corporate, government, and foundations in collaboration 
with United Way’s Resource Development team to increase resources supporting Mission 
United’s mission and services. 

 • Occasional evenings and weekends are required. 
 

 
Key Skills Requirements: 

 • Bachelor’s Degree in related field required; master’s degree preferred 
 • 5-10 years relevant military experience (as service member or in a civilian capacity); 

prior military service preferred; seeking candidates with strategic planning, program 
development, and evaluation competencies 

 • Familiarity with asset-based approaches to community development, volunteerism, 
and corporate philanthropy 

 • Demonstrated experience with group facilitation and working with and managing 
staff and/or volunteers to plan and implement community-based initiatives with 
specific deliverables and demonstrable outcomes. This includes an ability to inspire, 
organize, convene, and lead groups, build consensus, and collaborate with diverse 
stakeholders 

 • Project management skills with the ability to problem-solve, prioritize, delegate, 


and create systems and processes 
 • Experience in collective impact and working with military-connected communities and 

service organizations, with the ability to build and sustain productive relationships with 
diverse individuals, groups, organizations, and communities 

 • Excellent analytical ability and superior problem-solving skills 
 • Excellent communication, interpersonal, listening, writing, and facilitation skills 
 • Ability to take concepts from initiation to completion with minimal supervision 
 • Microsoft Office skills and experience required 
 • Commitment to excellence and the mission of United Way 

 
Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp 
 • Ability to clearly and concisely express and exchange detailed information and 

ideas with others accurately via spoken word 
 • Exerting up to 20 lbs. of force occasionally and/or a negligible amount of force 

frequently to lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, 
newsprint, computer terminal characters, transcription, and other similar objects at 
distances generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an 
office, a private home, or elsewhere in the community including temperature variations, 
unpleasant odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel 
and may be exposed to a variety of weather conditions 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a> . 
We will continue accepting applications until the position is filled. 

 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment 
and advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis 
of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must 
be met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as 
all-inclusive. 

<a href="mailto:humanresources@unitedwayshr.org%20." target="_blank">mailto:humanresources@unitedwayshr.org%20.</a>

Mission United Director

UNITED WAY OF SOUTH HAMPTON ROADS 
Coordinator, Hope &amp; Healing Coalition 

 
Title: Coordinator, Hope &amp; Healing Program ($50,000- $55,000) 
Department: Community Impact 
Report To: Director, Healthy Communities 
Date Created: November 2024 

 
 
Why Work for United Way 
Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is 
a new opportunity to make a difference. If you talk to our employees, the single trait we all have 
in common is passion. We work hard because we love what we do, and we know how much our 
community needs us. Plus, we offer excellent benefits and opportunities for advancement. If you 
want to be great while doing good, join the United Way team. 
 
Objectives &amp; Expectations 
United Way improves lives by mobilizing the caring power of communities to advance the 
common good and to help all residents thrive. We all benefit when a child succeeds in school, 
when someone finds a job that sustains a family, or when more people get quality, affordable 
healthcare. United Way endeavors to drive measurable impact by focusing and accelerating our 
current agenda centered around economic mobility, education, and health initiatives while 
remaining responsive to community needs with flexibility to respond to critical needs and crises. 
 
On November 22, 2022, the City of Chesapeake and the larger Hampton Roads community 
suffered a great tragedy at Walmart Store #1841, resulting in the loss of seven lives. This event 
catapulted our area and its residents into a place of crisis, which requires short- and long-term 
coordinated responses. One of our key action steps was the establishment of the “Hope &amp; 
Healing Coalition”, to address community violence. 
 
A “coalition” is a union of people and organizations working to influence outcomes on a specific 
problem. Coalitions are useful for accomplishing a broad range of goals that reach beyond the 
capacity of any individual member organization. These goals range from information sharing to 
coordination of services, from community education to advocacy for major environmental or 
policy (regulatory) changes. Working closely under the guidance of the Director of Healthy 
Communities, The Hope &amp; Healing Coalition Coordinator will liaise with Coalition members and 
grantees to offer continuous support and put them on a path to success, which has the following 
stages: (1) “Before You Build It”; (2) “Build It”; (3) “Make It Work”; and (4) “Sustain It”. 
 
 
 
 
 


 
Commitment to diversity, equity &amp; inclusion 
We take the broadest possible view of diversity. 
We value the visible and invisible qualities that make you who you are. 
We welcome that every person brings a unique perspective and experience to advance our 
mission and progress our fight for the health, education, and financial stability of every person in 
every community. 
We believe that each United Way community member, donor, volunteer, advocate, and 
employee must have equal access to solving community problems. 
We strive to include diversity, equity, and inclusion practices at the center of our daily work. 
We commit to using these practices for our business and our communities. 
 
Cultural Competence The Hope &amp; Healing Coordinator adapts a lens of cultural competency 
that conveys empathy, support, and an understanding of the people he/she works with both 
internally and externally. This competency helps to build trust and effective engagement, build 
stronger relationships, expand our organization’s reach, and more effectively and respectfully 
engage with people regardless of background. 
 
Core Competencies are characteristics that all employees are expected to exhibit as a member 
of the UWSHR team. These include: 

 • Mission Focused: The top priority is creating real social change that leads to 
better lives and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is 
astute in cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the 
community and can mobilize resources (financial and human) through meaningful 
engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling, and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation 
and results of the organization, and thus, the greater network. 

 
Key Accountabilities 
 
1) Work closely with the Director of Healthy Communities to run coalition convenings, while 

developing and monitoring logic models, data analysis plans, and timelines. 
2) Develop checklists and tools, maintain the coalition’s vitality and evaluate its effectiveness as 

it evolves. 
3) Manage and conduct Mental Health First Aid and trauma focused trainings provided to the 

community. 
4) Attend community events in-line with hope and healing programs. 


Essential Duties and Responsibilities 
 

Administrative 
 

 • Establish key contractual documentation (and templated documentation where 
possible) with the support of department leadership and operations, including grant 
agreements, government agency contracts, and consultant contracts as related to 
Hope and Healing or other health related agreements. 

 • Collect and group CI department contact information and lists as related to 
partnerships and participation on committees and coalitions. 

 • Attend meetings; record, prepare, and distribute minutes in support of all Hope and 
Healing Coalition, and other health related initiatives and programs. 

 • Conduct pre-post surveys as needed. 
 
Community Collaboration 

 • Convene Hope and Healing coalition, disseminating materials prior to meetings, and 
communicating with coalition members between meetings. 

 • Refine the coalition’s purpose, vision, and mission, after receiving stakeholder 
input. 

 • Assist coalition members with developing and monitoring logic models, data analysis, 
reports, and timelines related to programs and funding. 

 • Maintain the coalition’s vitality and evaluate its effectiveness. 
 • In partnership with Community Impact leadership, liaise with local government 

officials on gun violence and other health-related topics as needed. 

Data, Research &amp; Reporting 
 

 • Advance agencies’ capacity to measure results as well as the United Way’s ability to 
document and communicate shared measures. 

 • Take a lead role in ensuring effective and accurate collection of data and helping to 
streamline organizational reporting processes on a continuous basis. 

 • Assist with the collection of financial status and data to support reporting 
requirements as related to grant funded requirements. 

 
Program Development &amp; Implementation 
 

 • Engage partners through facilitated convenings and training to set and achieve systems-
level goals across investment focus areas. 

 • Ensure that processes related to funding requests are completed; provide technical 
assistance in grant management systems as needed. 

 • Communicate with recipient organizations regarding funding requests, and reporting 
deadlines, etc. as needed. 


Marketing and Resource Development and Outreach 
 

 • Support the development of successful proposals and can gather support, people, and 
resources required to back programs and projects that advance health and violence 
intervention strategies. 

 • Work effectively with Resource Development and Marketing teams to develop and 
communicate compelling messages to collaborating partners, and to the larger 
community utilizing various media. 

 
Work Demands &amp; Environment 
 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp. 
 • Ability to clearly and concisely express and exchange detailed information and ideas 

to others accurately via spoken word 
 • Exert up to 20 pounds of force occasionally and/or a negligible amount of force 

frequently to lift, carry, push, pull or otherwise move objects. 
 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 

computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 

 • The worker is subject to a variety of inside environmental conditions that may occur in 
an office, a private home, or elsewhere in the community including temperature 
variations, unpleasant odors, and potential allergens. 

 • Although inside work is the standard, it is required that the individual be able to travel 
and may be exposed to a variety of weather conditions. 


Key Skills Requirements 
 • Background in social work, psychology, family services, or education highly desired. 
 • Familiarity with asset-based approaches to community development, volunteerism, and 

corporate philanthropy. 
 • Demonstrated experience with group facilitation and working with and managing staff 

and/or volunteers to plan and implement community-based initiatives with specific 
deliverables and demonstrable outcomes. This includes an ability to inspire, organize, 
convene, and lead groups, build consensus, and collaborate with diverse stakeholders. 

 • Project management skills with the ability to problem-solve, prioritize, delegate, and 
create systems and processes. 

 • Experience in collective impact and working with service organizations, with the ability to 
build and sustain productive relationships with diverse individuals, groups, organizations, 
and communities. 

 • Excellent analytical ability and superior problem-solving skills. 
 • Excellent communication, interpersonal, listening, writing, and facilitation skills. 
 • Ability to take concepts from initiation to completion with minimal supervision. 
 • Microsoft Office skills and experience required. 


 • Commitment to excellence and the mission of United Way. 
 
Work Demands &amp; Environment 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp. 
 • Ability to clearly and concisely express and exchange detailed information and ideas to 

others accurately via spoken word 
 • Exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently 

to lift, carry, push, pull or otherwise move objects. 
 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 

computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 

 • The worker is subject to a variety of inside environmental conditions that may occur in an 
office, a private home, or elsewhere in the community including temperature variations, 
unpleasant odors, and potential allergens. 

 • Although inside work is the standard, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions. 


Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We 
will continue accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and 
abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, 
national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, 
and abilities described above are representative of those that must be met by an employee to successfully perform the essential 
functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, 
and requirements be interpreted as all-inclusive.

Coordinator, Hope & Healing Program

United Way for Greater Austin

Chief Executive Officer 

Do you want to help meet the tangible needs of nonprofits? Thrive on building relationships with a variety of audiences? Enjoy working in a fast-paced, active role? If so, apply to join the United Way team as a full-time Community Services Associate Manager. In this role, you will assist with the daily operation of our&nbsp;<a href="https://unitedwayplains.org/give-items-of-value/" target="_blank">Give Items of Value</a>&nbsp;(GIV) warehouse. The GIV program accepts in-kind donations from local companies and national retailers that are available to nonprofits for free. Donations range from office furniture and supplies to housewares, hygiene items, holiday décor and much more. Last year, 264 nonprofits visited GIV and obtained over $3 million worth of free goods, which helped lower their overhead expenses and funnel more financial resources into programming to meet the needs of their clients. This role also serves as an integral part of our disaster response services and relationship with the Voluntary Organizations Active In Disaster (VOAD) coalition.Key Responsibilities:<ul><li>Maintain the organization of merchandise located in the warehouse, coordinate volunteer groups, assist merchandise pick-up.</li><li>Promotes and coordinates appointments for not-for-profit agencies to visit the warehouse and request donated items.&nbsp;</li><li>Oversight of the warehouse operations in the event the Community Services Manager is not available</li><li>Assists with emergency management response, in the event of a natural disaster.</li></ul>Requirements and Qualifications:<ul><li>Full-time, primarily Monday-Friday during normal business hours; however some flexibility is required to occasionally be available early mornings, evenings or weekends</li><li>Position is carried out primarily in a warehouse environment.&nbsp; Extended period of standing is required, along with ability to lift up to 60 pounds</li><li>Prior warehouse job experience of at least 1 year</li><li>Excellent customer service skills</li><li>Ability to operate a box-truck, pallet jack, and forklift</li><li>Must be OSHA-10, OSHA-30 and forklift certified.&nbsp; Training for certification will be provided if needed.</li><li>Excellent driving record&nbsp;</li><li>Proficiency using computers, including MS Office, the Internet, and previous experience working with inventory management systems</li><li>Strong written and oral communication skills</li><li>Strong relationship and team-building skills</li><li>Proven critical thinking skills</li><li>Able to manage multiple projects simultaneously</li><li>Capable of working effectively with limited supervision</li></ul>Core Competencies for all United Way Professionals:<ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations.</li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>How to Apply:&nbsp;Submit your cover letter and resume via email to:&nbsp;<a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “Community Services Associate Manager” in the subject line.Application Deadline: For priority consideration, apply by November 22, 2024; position will remain open until filled.&nbsp;More information about the United Way of the Plains can be found at&nbsp;<a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a>&nbsp;United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.&nbsp;

Warehouse Operations - Community Services Associate Manager

1 | P a g eUnited Way of Lancaster is looking for a Coordinated Entry Intake Specialist to join our PA 211 East team. United Way for nearly 100 years has brought together the financial resources of donors, the passion of community volunteers, the expertise of community partners, and the dedication of the United Way staff to create change in our community. If you are a passionate and dedicated individual with a desire to make a difference, we’d like to talk to you.This position works with the 211 Team to provide information, referral, and prescreening for County specific programs, while acting in accordance with our values, vision, and mission.Responsibilities: • Answering inbound phone calls in a professional manner.&nbsp; • Assessing caller needs and facilitating appropriate referrals for families andindividuals seeking information regarding homelessness including evaluation eligibility using criteria for specialized housing contracts. • Assessing the 211 database and Continuum of Care database for resources and appropriately refer calls. • Demonstrate proficiency in using call center software, computer hardware and telephone equipment. • Maintain accurate data files to include reporting data needed to complete the program’s monthly quality assurance and outcomes reports.Qualifications: • Bachelor’s degree in social work or equivalent work experience in health and human services field. • Bilingual in Spanish and English a plus&nbsp; • A Valid Driver’s License is required&nbsp; • Clearances are required with relevance to the positionThis is full–time, Monday – Friday. Hourly Rate is $20.00/hrWe offer a competitive compensation and benefits package.<a href="mailto:btice@unwlanc.org" target="_blank">mailto:btice@unwlanc.org</a>2 | P a g eAll United Way of Lancaster employees are employed at will.United way of Lancaster is an Equal Opportunity Employer committed to diversity in the workplace.All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or other protected status.Please send your resume to <a href="mailto:btice@uwlanc.org" target="_blank">btice@uwlanc.org</a>. No phone calls please.

United Way of Lancaster County

CoC Intake Specialist - 211 PA East

The VITA Program Coordinator is responsible for overseeing the Volunteer Income Tax Assistance (VITA) Program, ensuring that eligible individuals in the community receive free, accurate tax preparation services in compliance with IRS guidelines. This role includes recruiting, training, and managing volunteers, maintaining program compliance, and fostering strong relationships with community partners to enhance service delivery and outreach.DUTIES AND RESPONSIBILITIES:The VITA Program Coordinator’s primary responsibilities include managing the VITA program, recruiting and overseeing volunteers, ensuring IRS compliance, and handling program reporting and documentation.<ul><li>Program Coordination:<ul><li>Oversee daily operations of the VITA program, ensuring smooth and timely delivery of tax preparation services.</li><li>Ensure tax services are provided to qualified individuals according to IRS guidelines and deadlines.</li></ul></li><li>Volunteer Recruitment and Management:<ul><li>Recruit, train, and manage volunteers to provide tax assistance.</li><li>Organize and lead volunteer orientations and training sessions.</li><li>Maintain a positive, supportive environment for volunteers.</li></ul></li><li>Compliance and Documentation:<ul><li>Ensure full compliance with all IRS VITA program requirements.</li><li>Maintain accurate records, including client interactions, volunteer hours, and program activities.</li><li>Submit all necessary documentation, forms, and reports to the Agency.</li></ul></li><li>Program Reporting and Evaluation:<ul><li>Track and report key performance metrics (volunteer engagement, client satisfaction, program outcomes).</li><li>Provide regular program updates to the Agency.</li></ul></li><li>Stakeholder Relations:<ul><li>Build and maintain relationships with community partners and stakeholders.</li><li>Serve as a liaison between volunteers, clients, and the Agency.</li></ul></li><li>Other Duties:<ul><li>Attend meetings, trainings, and events related to the VITA program.</li><li>Collaborate with Agency staff and community partners to improve program operations and identify new opportunities.</li></ul></li></ul>QUALIFICATIONS:<ul><li>Proven experience in program coordination and volunteer management.</li><li>Strong organizational, communication, and time management skills.</li><li>Ability to manage multiple priorities and deadlines.</li><li>Familiarity with IRS VITA program guidelines preferred, but training will be provided.</li><li>Ability to work independently and as part of a team.</li><li>Flexible working hours; evening and weekend availability may be required.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook); remote work tools experience is a plus.</li></ul>COMPENSATION AND BENEFITS:<ul><li>Contract Fee:Negotiable, starting at $25,000 for the contract term, paid in semi-monthly installments.</li><li>Time Off: Contractor is entitled to Agency staff holidays, considered as paid time off with no impact on compensation.</li><li>Work Schedule: Flexible hours, remote work possible; evenings and weekends may be required.</li></ul>WORKING CONDITIONS:<ul><li>Remote work flexibility, with occasional office visits as required to meet with Agency staff, volunteers, or partners.</li><li>Contractor will be expected to provide own work equipment (computer, internet, phone).</li></ul>

United Way of the CSRA

VITA Program Coordinator (Independent Contractor)

1 | P a g e 


United Way of Lancaster is looking for a Part-Time Resource Navigator to join our PA 211 
East team. United Way for nearly 100 years has brought together the financial resources of 
donors, the passion of community volunteers, the expertise of community partners, and the 
dedication of the United Way staff to create change in our community. If you are a 
passionate and dedicated individual with a desire to make a difference, we’d like to talk to 
you. 

The Resource Navigator Position is responsible for providing information, referral and 
prescreening for County specific programs. Exceptional customer service and accurate 
data recording is essential in this position, while acting in accordance with our values, 
vision, and mission. This position is part-time and fully remote but must be in the office 
for the 90-day introductory period for training. Must be flexible with the scheduled hours. 
Average hours are 20-25 hours per week. 

Responsibilities: 

 • Answering inbound phone calls in a timely manner. 
 • Assessing caller needs and facilitating appropriate referrals for families and individuals 

seeking health and human service information, including evaluating client eligibility 
using pre-determined screening criteria for a variety of specialized contracts 

 • Accessing the 211 database for resources and appropriately refer callers. 
 • Demonstrate proficiency in using call center software, computer hardware and 

telephone equipment 
 • Proficient in use of Text and Chat 
 • Provide information, referral and prescreening for callers from specific counties within 

the PA 211 East region who may be facing loss of their primary residence due to eviction. 

 
Qualifications: 

 • High School Diploma or GED 
 • Work experience in health and human services field a plus 
 • Bilingual in Spanish and English a plus 
 • A Valid Driver’s License is required 
 • Clearances are required with relevance to the position 
 • Excellent communication and listening skills, empathetic and calm attitude 
 • Ability to work in a fast-paced call center 


2 | P a g e 

This is a part-time hourly, non-exempt position. 

The pay range for this position is $18/hour to $21/hour 

Please send your resume to <a href="mailto:btice@uwlanc.org" target="_blank">btice@uwlanc.org</a>. No phone calls please. 
 

 
All United Way of Lancaster employees are employed at will. 

United way of Lancaster is an Equal Opportunity Employer committed to diversity in the 
workplace. 

All qualified applicants will receive consideration for employment without regard to sex, 
race, color, age, national origin, religion, sexual orientation, gender identity, protected 
veteran status, disability, or other protected status. 

<a href="mailto:btice@unwlanc.org" target="_blank">mailto:btice@unwlanc.org</a>

<ul>	<li>Responsibilities:</li>
	<li>Qualiï¬cations:</li>
</ul>

Part Time PA 211 Resource Navigator

As the area's premier impact organization, United Way of the Dutchess-Orange Region serves as a catalyst to increase the community's capacity to improve the lives of its citizens. Our aim is to support nonprofits in our region through investing in social change, recruiting and managing volunteers and providing economically disadvantaged individuals with basic necessities, material goods and professional training. We fight for the health, education and financial stability of every person in our community. We pride ourselves in having a culture in which staff, interns and volunteers can voice their ideas.Community Impact Administrative InternKey Responsibilities: This intern will work within the Community Impact Department to assist with the administrative tasks, community outreach and engagement, and assist with United Way Days of Caring (Volunteer Events) and Days of Sharing (In-Kind Donation Program).&nbsp;Reporting Relationship:&nbsp;This position reports to the Director of Community ImpactKey Performance Metrics:&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsible for assisting in coordinating United Way’s volunteer events throughout the semester.&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attending virtual community outreach events and advocating the work of United Way to the community.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assisting the community impact staff with administrative tasks including but not limited to drafting letters of support, drafting thank you letters, data entry, phone calls, and file upkeep.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supporting the Days of Sharing In-Kind Donation Program by picking up donations, researching potential new retail partners, recruiting new attendees and managing the onsite donation center.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attend United Way virtual signature events throughout the semester and support with event planning.Knowledge and Skills Required:&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interest in nonprofit and community outreach work•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attention to detail•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong computer &amp; internet skills&nbsp;To Apply: Email your Resume to Melissa Clark: <a href="mailto:mclark@uwdor.org" target="_blank">mclark@uwdor.org</a>

United Way of the Dutchess-Orange Region

Community Impact Administrative Intern 

Diversity, Equity and Inclusion (DEI) InternAs the area's premier impact organization, United Way of the Dutchess-Orange Region serves as a catalyst to increase the community's capacity to improve the lives of its citizens. Our aim is to support nonprofits in our region through investing in social change, recruiting and managing volunteers and providing economically disadvantaged individuals with basic necessities, material goods and professional training. We fight for the health, education and financial stability of every person in our community. We pride ourselves in having a culture in which staff, interns and volunteers can voice their ideas.Diversity is a core value at United Way. We are passionate about building and sustaining an inclusive and equitable work environment for staff, volunteers, and community members. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.&nbsp;This is an exciting opportunity to help us continue building capacity for our DEI work.&nbsp;Key Responsibilities: This intern will work within the Community Impact Department to assist with the administrative tasks, community outreach and engagement related to our DEI work.&nbsp;Reporting Relationship:&nbsp;This position reports to the Director of Community ImpactKey Performance Metrics:<ul><li>Provide support to the Sr. Director of Community Impact for work conducted on behalf of the Community Impact Department</li><li>Integrate information and prepare meeting agendas and goal setting for our DEI Committee</li><li>Help to ensure that all UW events and meetings are accessible&nbsp;</li><li>Become familiarized with and utilize the United Way Worldwide Equity Framework in all assigned tasks and projects</li><li>Assist with creating and posting social media content for related DEI topics&nbsp;</li><li>Assist in building and planning our annual equity challenging&nbsp;</li></ul>Knowledge and Skills Required:&nbsp;<ul><li>Strong knowledge, interest, and committed of social issues and creating diverse, equitable and inclusive communities and workplaces</li></ul>•Interest in nonprofit and community outreach work•Attention to detail•Strong computer &amp; internet skills&nbsp;To Apply: Email your Resume to Melissa Clark: <a href="mailto:mclark@uwdor.org" target="_blank">mclark@uwdor.org</a>

Diversity, Equity and Inclusion (DEI) Intern 

Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hybrid- Must reside in Central Wisconsin; some in-state travel requiredThe Techquity Outreach &amp; Navigation Specialist for Central Wisconsin is an essential part of the United Way of Wisconsin Techquity WI team. This specialist will collaborate directly with clients receiving loaned devices through Techquity WI to help them gain digital skills, troubleshoot technical issues, and feel confident using their device to support their everyday needs for education, employment, health monitoring, and more. The role will involve identifying eligible individuals, onboarding program partners, guiding enrolled individuals through technology setup, supporting laptop distribution events, and providing ongoing digital literacy training and navigation. This assistance will be provided primarily in person and by voice telephone but may also include other communication methods that work for the learner. Some travel will be required.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Way improves lives and strengthens communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity WI. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be effective communicators, with strong discernment and organizational skills, commitment to adding value to the team, and a goal of implementing United Way’s strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community. Ideal candidates will have experience providing excellent culturally responsive customer service to diverse clients of all backgrounds. A passion for digital inclusion and a commitment to help bridge the digital divide is essential.ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in supporting United Way of Wisconsin’s statewide Techquity Wisconsin programming. The Outreach &amp; Navigation Specialist for Central Wisconsin will be responsible for the following:<ul><li>Client Support and Engagement:<ul><li>Identify and enroll eligible clients in the Techquity Wisconsin device loan program.</li><li>Facilitate device distribution according to program plan and funder requirements.</li></ul></li></ul>Conduct individualized assessments with each client to determine program eligibility and clients’ specific technological needs, home internet and device access, and digital skill needs.&nbsp;<ul><li>Assist clients with device setup (e.g., laptops, tablets), internet connectivity, and basic troubleshooting.</li><li>Provide guidance on safe internet practices, including cybersecurity and protecting personal information.</li><li>Encourage and support clients in exploring online resources, including telehealth, education, and essential services.&nbsp;</li><li>Serve as on-call responders to device and internet-related questions from device recipients. Help with device navigation, problem-solving, and replacements if devices fail.</li><li>Distribute tip sheets and other resources, and schedule follow-up sessions based on individual needs.</li></ul><ul><li>Community Training and Digital Literacy:<ul><li>Conduct one-on-one and small group sessions to help clients navigate digital tools and resources confidently, and that meet the clients’ specific needs.</li><li>Provide orientation to the Wisconsin Community Skills website for local digital skilling and upskilling.</li></ul></li></ul><ul><li>Case Management and Impact Tracking &amp; Reporting:<ul><li>Set and confirm goals with the client to support their plan, connectivity needs, and internet use priorities. Plan and manage assistance to each client with the goal of fulfilling the agreed goals.</li><li>Document client interactions, event details, device distribution, &nbsp;and navigation progress in case management systems to track outcomes and support follow-up.</li><li>Collaborate closely with team members to gather and report on client success metrics, providing insights to improve service delivery.</li></ul></li></ul><ul><li>Community Engagement with Cultural Sensitivity:<ul><li>Onboard eligible community partners, guiding them through the device enrollment and distribution process.</li><li>Function as a supportive digital guide for diverse populations, ensuring cultural sensitivity and inclusivity in every interaction.</li><li>Develop and distribute coordinated, consistent local program outreach and recruitment materials.</li><li>Engage with local community events, promoting digital literacy resources and offering digital navigation services in a way that builds trust and rapport.</li></ul></li></ul><ul><li>Other Duties as Assigned</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Required Education, Skills, and Experience:<ul><li>Bachelor’s degree in education, nonprofit management, social services, or an equivalent experience.</li><li>Spanish and/or Hmong language skills highly desired. Work experience with the Hispanic or Hmong community is also a plus.&nbsp;</li><li>A valid Driver’s License and current auto insurance are necessary.</li><li>Ability to manage multiple tasks efficiently while meeting deadlines.</li><li>Excellent knowledge of Microsoft Office Suite – especially Word, Outlook, Excel, and PowerPoint. Ability to use video conference tools (e.g., Zoom, Microsoft Teams).</li><li>Strong written and verbal skills for stakeholder interaction and relationship building.</li><li>Ability to work in a hybrid/distributed office environment.</li><li>Self-initiative in learning modern technologies and advancing tech skills.</li><li>Comfort with and knowledge of how to appropriately engage with a wide range of parties (colleagues, executive leadership, vendors, etc.).</li><li>Familiar with tracking tools, ensuring accuracy in data gathering, documentation, and reporting.</li><li>Demonstrated flexibility in changing environments and experience aligning program activities with broader goals.</li><li>Proficient in project management tools, databases, spreadsheets, word processing, and email platforms.</li><li>Experience working in digital inclusion, tech support, volunteer training, or similar programs a plus.</li><li>Customer services experience with demonstrated innovations and flexibility to meet the needs of clients.</li><li>Problem-solving and creativity with the ability to manage competing priorities in a positive manner.&nbsp;</li><li>Cultural competence demonstrated by the ability to collaborate with diverse clients from different&nbsp;racial, socio-economic, and ethnic communities.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

26 Community Services Jobs