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United Way of Northeast FloridaPosition Description<h2>Position Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operations Supervisor, Crisis &amp; 988&nbsp;</h2>Department:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Crisis &amp; 988Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Crisis &amp; 988 DirectorReviewed:&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; August 2024 &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;FLSA Status: Exempt&nbsp;Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.<h2>Our Values:</h2><ul><li>Teamwork - We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused - We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Crisis &amp; 988 Operations Supervisor performs a variety of technical and professional work associated with handling calls, chats and texts. The operations supervisor provides oversight and stabilization to daily operations, while also creating the infrastructure needed to support innovative products and new business lines. This position will maintain schedules of operations including ensuring that there is adequate coverage for 24/7/365 operations. This position works collaboratively with leadership in reviewing policy, procedures, training, and business practices to ensure compliance with funder contractual obligations and accreditation standards. This position is responsible for supervising Crisis &amp; 988 Specialists and providing ongoing quality assurance to staff. This position will be instrumental in assisting the Crisis &amp; 988 Director with maintaining partnerships with community mental health providers and creating a robust system of response to calls coming through 988.This position will handle incoming phone contacts as needed on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. They are also responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Operations Supervisor should have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met, and the ability to train crisis/988 call center specialists to provide high quality support to callers. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.As we continue to grow and meet the rising demand for same-day mental health crisis support in our community, we are adding a second Operations Supervisor Position to our 988 Team, who, along with our director and operations supervisor, will co-lead the day-to-day operations of our Crisis and 988 Team.&nbsp; As we expand our impact by adding the mediums of chat and text, this position will have a key role in the development of new workflows and continuous quality improvement initiatives.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Supervise Crisis &amp; 988 Specialists&nbsp;and conduct quality assurance monitoring of staff to ensure call quality metric goals are met and provide coaching and develop improvement plans as needed.</li><li>Review call recordings and documentation in collaboration with the 988 Team Lead(s) and assist in providing coaching and training to existing staff according to identified training needs.</li><li>Conduct program evaluations, identify needed process improvements, address problems, collect data, establish facts and draw valid conclusions and present thought-out plans or solutions.</li><li>Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Ensure Crisis/988 Specialists are accurately documenting telephone interventions transacted during the work shift.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards.&nbsp;</li><li>Provide on-site, remote, and after-hours supervision to the 988 program, including consultations, debriefing, arranging coverage, and other duties as needed.</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Maintain the 24/7 Team Lead and Call Specialist schedule, schedule/facilitate breaks to reduce the impact on call metrics.</li><li>Collaborate with team lead on training logistics, including coordinating remote training, module assessments, role plays, shadowing, and other training activities.</li><li>As needed, answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Ensure all established 988 policies and procedures are adhered to by call center staff.</li><li>Attend/lead staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Onboard and train newly hired Crisis/988 Specialists</li><li>Ensure all staff participate in training and maintain certifications as required by accreditation and needed for successful performance of duties.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Provide support with contracts, special programs and/or services to include preparation of reports for and various other funders in support of agreement requirements.</li><li>Assist with budget planning, monitoring, and prepare monthly/quarterly billing for services rendered.</li><li>Acknowledge new posts from Specialists, Crisis &amp; 988 Director, or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Develop and implement crisis related safety plans for all callers, and document in service delivery platform.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:<ul><li>Bachelor’s degree in social work, sociology or related field preferred.&nbsp;</li><li>Crisis, Screening and Suicide prevention work experience highly desirable.</li><li>Minimum 3 years’ experience in the human services, social work, or customer services field required</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to conduct approved suicide assessment.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change, regular schedule for this position will be 8:30am to 5:00pm Tuesday, Wednesday, and Thursday and alternating oversight of operations every other Friday Saturday, Sunday and Monday which will total 40 hours per week.</li></ul>Compensation and Benefits:<ol><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ol>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Crisis & 988 Operations Supervisor

Job Title: Community Partnership School Expanded Learning Manager&nbsp; Supervisor: Director, Community Partnership School &nbsp; Classification: Full Time, Non-Exempt &nbsp; Salary Range: $42,000 - $46,000 &nbsp; Location: Lee, Hendry, and Glades Counties &nbsp; Application Deadline: September 30, 2024&nbsp; Submit Cover Letter and Resume: <a href="mailto:Angela@UnitedWayLee.org" target="_blank">Lisette@UnitedWayLee.org</a>&nbsp;

United Way of Lee, Hendry, Glades

Community Partnership School Expanded Learning Manager 

Position Summary:The CEO of United Way of Southern Chester County (UWSCC) provides visionary leadership, strategic direction, and operational oversight for the organization. The CEO ensures the development, implementation, and sustainability of community programs and partnerships that address critical local needs in education, financial stability, health, and emergency services. The role focuses on relationship building with donors, local businesses, government agencies, and nonprofits while aligning the organization's efforts to create measurable social impact.Key Responsibilities:Strategic Leadership and Vision:<ul><li>Develop and implement the organization’s strategic plan in alignment with UWSCC’s mission to improve the lives of individuals and families in Southern Chester County.</li><li>Lead the team in identifying community needs and developing innovative solutions, focusing on the A.L.I.C.E. population and other vulnerable groups.</li><li>Drive efforts to achieve the organization’s mission through measurable outcomes and accountability.</li></ul>Fundraising and Resource Development:<ul><li>Oversee the fundraising strategy, working with individual donors, corporate sponsors, foundations, and grant opportunities to secure financial support for UWSCC’s programs.</li><li>Build and maintain relationships with major donors and stakeholders to support financial goals, including annual campaign drives like Giving Tuesday and events such as Southern Stars.</li><li>Identify new opportunities for partnerships with local businesses and community groups, like Longwood Gardens.</li></ul>Community and Partner Engagement:<ul><li>Serve as the public face of UWSCC in the community, representing the organization at public events, forums, and meetings with key stakeholders, including nonprofits, government officials, business leaders, and residents.</li><li>Foster collaboration among community partners to deliver services, including supporting programs like food banks, mental health services, childcare centers, and healthcare clinics.</li><li>Participate in local coalitions, such as SCCON, to enhance collective community efforts.</li></ul>Board Relations:<ul><li>Work closely with the Board of Directors to develop policy, provide recommendations, and support governance efforts.</li><li>Ensure that the Board has the information it needs to make informed decisions.</li><li>Act as a liaison between staff and the Board to communicate progress, challenges, and opportunities.</li></ul>Operational Management:<ul><li>Oversee day-to-day operations, ensuring the efficient use of resources, compliance with regulations, and the alignment of activities with the organizational mission.</li><li>Manage and inspire the staff, providing guidance, professional development, and fostering a collaborative, mission-driven environment.</li><li>Lead efforts to measure and report on the impact of programs and services.</li></ul>Financial Stewardship:<ul><li>Ensure sound fiscal management, including budgeting, financial reporting, and risk management.</li><li>Work with the finance team and Board Treasurer to prepare and monitor budgets and financial forecasts.</li></ul>Communications and Marketing:<ul><li>Develop and implement a communication strategy to raise awareness about UWSCC’s mission, programs, and the needs of Southern Chester County.</li><li>Oversee the creation of impactful messaging, including donor communications, press releases, and social media engagement.</li><li>Support public relations efforts to strengthen the UWSCC’s visibility and credibility in the community.</li></ul>Qualifications:<ul><li>Education: Bachelor’s degree in nonprofit management, business administration, social work, public administration, or a related field (Master’s degree preferred).</li><li>Experience:<ul><li>8-10 years of progressive leadership experience in the nonprofit sector, preferably with United Way or similar organizations.</li><li>Proven track record in fundraising, community building, and partnership development.</li><li>Strong experience in board management and working with diverse stakeholders.</li></ul></li><li>Skills:<ul><li>Excellent communication, public speaking, and interpersonal skills.</li><li>Demonstrated ability to lead, inspire, and manage a high-performing team.</li><li>Financial acumen and experience with nonprofit budgeting and reporting.</li><li>Strategic thinking and an ability to execute long-term plans.</li><li>Passion for community service and understanding of the challenges faced by vulnerable populations in Southern Chester County.</li></ul></li></ul>Additional Information:<ul><li>Work Environment: The CEO will be based in Southern Chester County and must be able to travel locally for meetings and events. The position requires occasional evening and weekend hours, depending on community engagement activities. This is an on-site position</li><li>Compensation: $85,000 - $100,000</li><li>Interested Applicants should send their resume and cover letter to <a href="mailto:CEOSearch@unitedwayscc.org" target="_blank">CEOSearch@unitedwayscc.org</a></li></ul>

United Way of Southern Chester County

Chief Executive Officer

UNITED WAY EMERALD COAST - JOB DESCRIPTIONJOB TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Office ManagerCLASSIFICATION: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Part-time, Non-Exempt (20 hours/week)REPORTS TO: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; President &amp; CEOHOURLY RATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $18-18.50/hrSUMMARY:&nbsp;As the Office Manager at United Way Emerald Coast, you’ll be at the heart of our operations, ensuring the office runs smoothly and efficiently. From managing mail, phone calls, and walk-ins to overseeing supply orders and schedules, you’ll play a key role in keeping everything on track. You’ll also support the President &amp; CEO with vital executive functions, helping maintain momentum on our mission to improve lives across the community. The ideal candidate is organized, detail-oriented, thrives in a dynamic environment, and is excited to contribute to our positive impact on the Emerald Coast.KEY AREAS OF RESPONSIBILITY:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Provide administrative support to the President &amp; CEO, managing day-to-day tasks such as drafting correspondence, scheduling meetings, preparing agendas, gathering materials, preparing rooms, sending updates, taking minutes, and coordinating travel arrangements.</li><li>Maintain accurate and up-to-date records, including prospect lists, Board of Directors materials, event attendance, and volunteer committee rosters.</li><li>Collaborate with finance staff to manage Purchase Orders, track in-kind contributions, invoices, and reimbursements.</li><li>Work closely with development and finance teams to ensure effective donor and financial management.</li><li>Prepare and manage materials for mailings, including list management, merging letters, and overseeing collation, stuffing, and mailing.</li><li>Support the preparation of required data and documents for grant opportunities and funders.</li><li>Assist with planning and executing event logistics, including communications, site visits, venue and vendor coordination, staffing, reservations, and post-event analysis and follow-up.</li><li>Foster positive, collaborative relationships with UWEC employees, community partners, and volunteers, ensuring excellent communication and professionalism.</li><li>Oversee daily office operations, including vendor communications, supply orders, mail distribution, and office facility management.</li><li>Provide front desk coverage, ensuring a welcoming experience for visitors and efficient handling of phone calls and emails.</li></ul>Additional Responsibilities:&nbsp;<ul><li>Ensure all activities align with UWEC's core values and contribute positively to our culture.</li><li>Foster innovation and creativity by encouraging fresh approaches, sharing best practices, and creating a safe environment for risk-taking.</li><li>Take every opportunity to position UWEC as an inclusive, uplifting, and engaging organization.</li><li>Pursue professional development opportunities relevant to the role.</li><li>Represent UWEC at community events, as needed.</li><li>Coordinate and support special projects, as needed.</li><li>Assist with the organization’s disaster response efforts, when necessary.</li><li>Assist with other projects as assigned.</li></ul>MINIMUM KNOWLEDGE &amp; SKILLS REQUIRED:<ul><li>Understanding of and commitment to the mission, vision, and direction of UWEC.</li><li>1+ year of related experience preferred.&nbsp;</li><li>Ability to pass a Level 2 background screening to support vulnerable populations.</li><li>Excellent organizational, planning, and time management skills.</li><li>Strong proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.&nbsp;</li><li>Experience in database management, including data entry, reporting, and results analysis, is preferred.</li><li>Proactive, solutions-oriented mindset with the ability to take initiative, lead projects, and deliver high-quality results.</li><li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.&nbsp;</li><li>Demonstrated ability to manage sensitive information with discretion and professionalism.</li><li>Strong collaboration skills, able to work independently and as part of a cross-functional team.</li><li>Ability to work respectfully and inclusively with a diverse population and multiple stakeholders.</li><li>Drivers’ license and reliable vehicle, or equivalent ability to travel within a 2-county region.&nbsp;</li></ul>WORKING CONDITIONS:&nbsp;<ul><li>The role involves a mix of sitting, standing, walking, and light physical activity, such as lifting up to 25 pounds.</li><li>Extended viewing of computer monitor is required.</li><li>Occasional local travel within the regional area, including some evenings and weekends (mileage reimbursed).&nbsp;</li><li>Reasonable accommodations will be made to ensure all individuals can perform the essential functions of the role.</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.UWEC is committed to creating a diverse environment and is proud to be an equal opportunity employer.

United Way Emerald Coast

Office Manager

Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; President and CEOLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must reside in WisconsinThe Senior Director of Strategy and Mission Advancement will lead the strategic direction and mission-driven initiatives of the organization. This role focuses on implementing the organization’s strategic direction, including grant writing and compliance, relationship management, community partnerships, and cross-program strategies to ensure the successful implementation and impact of programs.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to adding value to the team with a goal of implementing United Ways strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is pivotal in advancing the mission of the organization through strategic leadership, effective grant management, and fostering strong community partnerships.Grant Writing and Relationship Management:<ul><li>Research and identify grant opportunities from foundations, government agencies, and other sources.</li><li>Write, submit, and manage grant applications, ensuring compliance with all requirements.</li><li>Develop funding strategies for programs and services in collaboration with the Chief Executive Officer and program leads, including writing and/or leading the submission of grants and proposals to various funding sources.</li><li>Collaborate with program leads to maintain relationships with grant-making organizations and provide regular updates on project progress and outcomes.</li><li>Partner with association members to strengthen government and foundation partnerships that support United Way’s strategic direction.</li><li>Communicate clearly with the Chief Executive Officer on opportunities to maintain or grow revenue, and challenges that may impact results.</li></ul>Community Partnerships and Advocacy:<ul><li>Partner with organization leadership to develop relationships with members, external stakeholders, and policymakers.</li><li>Analyze network needs to inform program strategy and development.</li><li>Coordinate, represent, and strategically determine attendance at community outreach events and meetings in partnership with program leadership.</li><li>Support the identification of external opportunities to leverage the organization’s brand and programmatic expertise.</li></ul>Compliance and Data Management:<ul><li>Ensure grant compliance for local, state, and federal contracts, including timely and accurate reporting and grant renewals.</li><li>Support program leaders to maintain accurate data and performance metrics.</li><li>Support the development and implementation of data collection systems to report outputs and outcomes, using data to promote, advocate, and inform programming.</li><li>Partner with the Chief Executive Officer to identify business needs and resources to drive a culture of data-driven decision making.</li></ul>Programs and Performance:<ul><li>Support the Chief Executive Officer in overseeing the coordination, integration, and delivery of all programs, contracts, and related services.</li><li>Ensure compliance with funding source requirements, agency-wide collaboration, and member network communication.</li><li>Establish, monitor, and integrate goal setting, program needs assessment, and program outcome measurement for each program and department.</li><li>Ensure strategic outreach, promotion, and publicity of programs in collaboration with the leadership and communication teams.</li><li>Oversee and support key statewide programs, including 211 Wisconsin, Volunteer Wisconsin, Techquity Wisconsin, Community Health Workers Training and Apprenticeship, and initiatives aimed at strengthening local United Ways in Wisconsin.</li></ul>Administrative and Fiscal Responsibilities<ul><li>Participate in the budget-development process and maintain fiscal responsibility.</li><li>Develop administrative materials and policies as warranted.</li><li>Serve as a content expert or consultant to the staff and the community at large.</li><li>Act on the CEO’s behalf and/or perform other duties, as necessary.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Bachelor’s degree required; advanced degree preferred.</li><li>Minimum of six years of experience in grant writing and relationship management that demonstrates growth success.</li><li>Proven success in developing and implementing successful business development strategies.</li><li>Strong leadership and team management abilities.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work collaboratively with internal and external stakeholders.</li><li>High level of integrity and professionalism.</li><li>Excellent organizational skills, with the ability to manage multiple projects and meet deadlines.</li><li>Demonstrated knowledge of programmatic work areas and the ability to leverage this expertise in writing and in person.</li></ul>KEY COMPETENCIES<ul><li>Drives Vision &amp; Purpose: Ability to lead large-scale program initiatives with a clear vision and strategic direction.</li><li>Action Oriented: Takes on opportunities and tough challenges with urgency and high energy.</li><li>Collaborates: Proven track record of working with leadership and cross-functional teams.</li><li>Cultivates Innovation: Creates improved ways for the organization to be successful. Ability to develop and implement new and creative approaches to program delivery and improvement while respecting and understanding the organization’s history.</li><li>Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.</li><li>Business Planning &amp; Analytical Skills: Strong business planning, time management, and analytical abilities to drive performance and results.</li><li>Knowledge of Policy Issues: Understanding of state and national policy issues relevant to the organization, and how they affect internal and external partners.</li><li>Nonprofit Strategy and Knowledge: A clear understanding of the business needs of United Way of Wisconsin and its members, with a focus on fostering strong partnerships.</li><li>Interpersonal &amp; Sales Skills: Exceptional interpersonal skills, including sales aptitude and customer relations, with a strong ability to motivate and achieve sales objectives.</li><li>Communication Excellence: Excellent written and oral communication skills, with the ability to prepare and deliver persuasive reports and presentations tailored to various audiences.</li></ul>&nbsp;Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

United Way of Wisconsin

Senior Director of Strategy and Mission Advancement

Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Director of Strategy and Mission AdvancementLocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Must reside in WisconsinThe Contracts and Operations Coordinator will support the organization by managing contracts, ensuring compliance, and optimizing operational processes. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively across departments to ensure smooth and efficient operations.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to adding value to the team with a goal of implementing United Ways strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in ensuring the organization’s operations run smoothly and efficiently, supporting the mission through effective contract management and operational coordination.Contract Management:<ul><li>Develop, draft, and review procurement contracts, ensuring alignment with the organization’s needs, compliance standards, and best practices.</li><li>Create, implement, and maintain a contract tracking and management system to oversee contract life cycles, renewals, modifications, and terminations.</li><li>Ensure all procurement contracts adhere to organizational policies, legal standards, and funder requirements.</li><li>Serve as a lead Contract Specialist for all types of contracts and MOUs.</li><li>Assist with contract submissions, including gathering information, progress tracking, signature processing, delivery, and serving as liaison with the executive office, finance, and other internal teams.</li><li>Coordinate the collection of data to maintain department dashboards for internal and external reporting (Key Performance Indicator reporting).</li><li>Coordinate interactions and manage relationships between partners, sub awardees, and contracted partners.</li></ul>Operations Coordination:<ul><li>Support the development and implementation of operational policies and procedures.</li><li>Assist in the planning and execution of organizational projects and initiatives.</li><li>Coordinate with various colleagues to ensure alignment and efficiency in operations.</li><li>Monitor and report on operational performance metrics, identifying areas for improvement.</li><li>Oversee the maintenance, continuity, and consistency of business processes related to operational services.</li><li>Identify service improvement opportunities to enhance operational efficiency.</li><li>Create and maintain documentation, procedures, standards, and policies related to operational services.</li></ul>Compliance and Reporting:<ul><li>Ensure compliance with local, state, and federal regulations related to contracts and operations.</li><li>Prepare and submit required reports to regulatory bodies and funding agencies.</li><li>Support the finance team in maintaining accurate records and documentation for audits and desk reviews.</li><li>Assist in the development and implementation of risk management strategies.</li><li>Ensure subrecipient monitoring procedures comply with federal and other applicable regulations.</li><li>Lead regular monitoring reviews to ensure sub awardee compliance with State of Wisconsin and OMB requirements for grant fiscal management.</li><li>Assist in interpreting and applying laws and regulations, executive orders, Office Management Budget (OMB) circulars, funder requirements, and state statutes as they relate to grant administration.&nbsp;</li><li>Ensure procurement activities align with legal standards, funding requirements, and organizational goals.</li></ul>Financial Management:<ul><li>Utilize financial accounting software systems to process expenditures, produce financial reports, reconcile expenses, and initiate corrections.</li><li>Assist in determining if grant budget modifications are needed to align with activities.</li><li>Support the accounting team in reviewing monthly and quarterly grant financials to ensure completeness and accuracy; initiate corrections as needed.&nbsp;</li><li>Work closely with program managers, finance, and other functions to establish vendor agreements that support the mission and objectives of the organization.</li><li>Build strong, long-term relationships with suppliers to ensure procurement activities contribute to the success and sustainability of the agency’s programs.</li></ul>Education and Experience<ul><li>Bachelor’s degree in business administration, management, or a related field; or appropriate combination of education and experience.</li><li>Minimum of three years of experience in contract management, operations, or a related role.</li><li>Experience in a non-profit or public sector environment is a plus.</li><li>Three years of grant project implementation and/or fiscal management experience.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Strong organizational and time management skills, with the ability to manage multiple tasks and projects simultaneously.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite and contract management software.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving skills and the ability to think critically.</li><li>Knowledge of legal and regulatory requirements related to contracts and operations.</li><li>High level of integrity and professionalism.</li><li>Demonstrated project coordination skills, including knowledge of tools and processes for effective timeline monitoring, deliverables tracking, regular team communication, and continuous improvement strategies.</li><li>Demonstrated experience in handling and securing documents containing sensitive and confidential information.</li><li>Flexible – able to adapt to changes in client/internal needs quickly and work flexible hours to meet challenging and changing deadlines.</li><li>Customer service focus, curiosity, and analytical thinking.</li><li>Global/organizational perspective, problem-solving skills, ability to work in a fast-paced environment, high attention to detail, initiative, and commitment to excellence.</li><li>The ideal candidate is a quick learner, a strong performer, an individual with strong attention to detail, a desire for accuracy to support the organization’s contract’s function, and a team player passionate about their work and takes pride in attention to detail for successful outcomes.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

Contracts and Operations Coordinator

Love people and serving the community?&nbsp; Join the UWLES team! &nbsp;United Way of the Lower Eastern Shore (UWLES) is seeking an energetic professional for Office Manager in Salisbury, Maryland.This team member serves as the agency’s key contact in the front office for callers and office guests while collaborating closely with all team members, donors, volunteers, and community members.&nbsp; This role helps meet the organization’s mission through daily administrative tasks, database entry/data management, program and event support, facilities/vendor support, and basic accounting functions.The successful candidate must be an effective and positive communicator, have strong technical and organizational skills, able to manage concurrent projects with varied deadlines, and be open to creative solutions. &nbsp;This team member supports the agency’s outreach and fundraising events as well, and must be comfortable engaging with donors, volunteers, and community members.Candidates who share our values, commitment to community, and dedication to team success are encouraged to apply – we look forward to learning more about you!&nbsp; Submissions are accepted online and must include a cover letter, current resume and three (3) professional references.&nbsp;&nbsp;Primary duties include:<ul><li>Serve as the agency’s primary and initial contact with telephone and office support for general &amp; referral inquiries, community guests, donors, volunteers, visitors, and vendors.&nbsp; This person’s workspace is in the front lobby of our Salisbury, Maryland office.&nbsp;</li><li>Team/Project/Administrative Support duties, including but not limited to:<ul><li>Office technology support, including managing online tools/meetings, on-site technology, and coordination of vendor support.</li><li>Conference room scheduling, room preparations and care.</li><li>Managing office volunteers and related projects.</li><li>Pledge processing and maintaining confidential data in donor database.</li><li>Support for Finance Manager related to daily processing &amp; posting of receivables and payables, including utilizing database and QuickBooks.</li><li>Processing daily mail and packages.&nbsp;</li><li>Coordination/scheduling of board and committee meetings, with assistance in preparation &amp; distribution of communications and support materials.</li><li>Facilities and supplies management – maintaining safety protocols, organization of primary office and storage areas, facilitating supply/equipment orders, vendor/maintenance scheduling, and maintaining general office inventory.</li><li>Coordination of direct mail processes in donor database and Excel such as managing mail lists, producing letters, and facilitating with team and print/mail vendor.</li><li>Maintain database and reports for agency’s direct program(s) as needed.</li><li>Event administrative, logistics, and outreach support as needed to ensure positive guest experiences.</li></ul></li><li>Administrative support as needed for Leadership, Development, and Impact team members.</li><li>Additional duties as assigned based on interests, talents, and ability.</li><li>Occasional evening or weekend hours will be required to support the agency’s outreach and fundraising needs.</li></ul>Minimum Qualifications include:<ul><li>Ability to work in a dynamic, inclusive team environment with a community-centered philosophy.</li><li>Comfortable in engaging directly with donors, volunteers, and community members at outreach, fundraising or community events.</li><li>Professional, positive, and friendly interpersonal and customer service skills. &nbsp;Commitment to equality, kindness, integrity, and confidentiality at all times.</li><li>Excellent oral and written communication skills.</li><li>Adaptable with strong multi-tasking &amp; prioritizing skills.&nbsp;</li><li>Able to work both independently and with teams of staff and volunteers.</li><li>Advanced computer skills required:&nbsp; high proficiency with all Microsoft Office products (Excel, Outlook, Word, SharePoint, etc.); ability to master databases; Experience with QuickBooks preferred.</li><li>Ability to quickly learn and excel in new programs, database platforms and processes.</li><li>Strong organizational skills.</li><li>Adaptable and flexible to dynamic work environment, with strong multi-tasking and prioritizing skills.</li><li>3 to 5 years of administrative support or relevant experience.</li><li>High school diploma/GED or its equivalent; Associate degree preferred.</li><li>Physical needs of position may include extended periods of sitting or standing and lifting items up to thirty (30) pounds.&nbsp;</li><li>Use of own vehicle in performance of some duties will be needed. Standard mileage reimbursement is provided (excluding daily commute).</li></ul>This is a full-time, salaried exempt position.&nbsp; Minimum salary is $44,000 and maximum salary is $46,000.&nbsp; &nbsp;Standard office and work hours are 8:30 am – 5:00 pm, Monday-Friday.&nbsp;Options for a four-day work week with a modified daily schedule are available with leadership approval. &nbsp;Occasional evening or weekend hours will be required to support the agency’s outreach and fundraising needs.&nbsp;Benefits:&nbsp; A full benefits package is offered and includes options for health, dental, vision, life insurance with AD&amp;D, long-term disability, workers compensation, unemployment, and supplemental insurances – most with employer paid portions which vary by type/plan; Simple IRA retirement is offered, with match after first year; &nbsp; Paid time off includes sick, vacation, personal, holiday, military and bereavement for immediate family; additional unpaid parental/caregiving leave available.&nbsp;UWLES is an Equal Opportunity Employer and candidates from all backgrounds and cultures are encouraged to apply. &nbsp;Reasonable accommodations may be available for individuals with disabilities to perform the essential duties.UWLES is a high-performing nonprofit leader of solutions, funding, and collaboration for the challenges of our region. &nbsp;We leverage talents, relationships, and financial resources to drive community change. &nbsp;Impacting 1 in 3 neighbors annually in our four-county service area, UWLES harnesses the power of our community to advance health, education, and financial stability for all neighbors.

United Way of the Lower Eastern Shore

United Way of the Virginia Peninsula 
101 York Crossing Rd. 

Yorktown, VA 23692 

(757) 229 – 2222 


Job Title: Director of Resource Development 

Reporting to: CEO 

Department: Resource Development and Marketing 

Classification: Full-time, Salary 


Overall Purpose of this role: 

This relationship-focused servant leader helps determine and execute impactful 

resource development and fundraising strategies on the Virginia Peninsula. This 

position provides oversight and support to staff and volunteers working to raise 

awareness, funds, and volunteerism through the traditional United Way Workplace 

Campaign as well as through other diversified streams of revenue. 

As the community fundraiser, funds raised by United Way of the Virginia Peninsula 

(UWVP) are mobilized and leveraged to support direct-service nonprofit organizations, 

build and support collaborative solutions, and to ensure that households in our 

community can access assistance for basic needs and long-term supports. 

The Director of Resource Development works in tandem with the Board of Directors, 

CEO, and other leadership positions to ensure that fundraising and partnerships 

contribute to our organization’s mission to improve lives and our collective impact 

efforts to address poverty on the Virginia Peninsula. Key responsibilities for this 

position include strategic leadership, program and performance management, fund 

development, and relationship building. 


Strategic Leadership 

 • Define goals and strategies in coordination with the Board and CEO to build 

impactful partnerships, raise funds, and encourage volunteerism as a part of the 

organization’s overall Collective Impact Agenda 

 • Operationalize complex and strategic plans and objectives in order to direct 

tactics and tasks to appropriate staff, volunteers, and groups that maximize 

efficiency and performance 

 • Recruit, equip, and manage staff and volunteers working to raise funds and 

mobilize resources in the community including assigned Board Committee(s), 

the Annual Campaign Cabinet, Campaign partners and coordinators, affinity 

group leaders and members, and other committees associated with events and 

initiatives 


 • Participate as a member of the Senior Leadership Team to provide united, 

transparent, and supportive leadership presence across the organization that 

promotes responsiveness, accountability, and kindness. 

 • Model UWVP’s guiding principles with all internal and external staff: Kindness, 

Optimism, and Partnership 

 • Set and prioritize long-term goals and short-term objectives, and manages 

activities to ensure continuity and purpose-driven outcomes 

 • Monitor trends and research related to philanthropy and resource development 

models 

 • Maintain confidentiality and discretion when appropriate, balanced with an 

intentional effort to be transparent and maintain a high level of integrity and 

fidelity to the United Way mission and vision 


Program and Performance Management 

 • Compose defined long-term and annual resource development plans aligned with 

organizational strategies 

 • Evaluate outcomes and other metrics related to each revenue stream and 

identify opportunities to enhance partnerships, processes, and relationships in 

order to improve performance 

 • Evaluate resource development staff performance and provide opportunities for 

growth and development 

 • Develop, organize, and lead the planning of annual events and donor experiences 

related to affinity groups, the annual campaign, and special initiatives 

 • In partnership with the CEO, develop the annual budgeted revenue and manage 

expenses related to fundraising efforts 

 • Assist in establishing and managing operating and administrative policies and 

procedures related to resource development 

 • In coordination with the Director of Administration, supervise data entry and 

quality related to resource development and philanthropy including donor details 

and gift designations 


Fund Development 

 • In conjunction with the CEO, Community Impact leadership, and assigned Board 

Committee(s), identify opportunities and devise strategies and plans to 

strengthen and diversify partnerships and grow revenue 

 • Manage and grow multiple streams of revenue including the United Way 

Workplace campaign, corporate support, major and legacy gifts, peer-to-peer 

fundraising, and collaborative grant opportunities 


 • Enhance UWVP’s service delivery efforts related to volunteerism, pledge 

processing, and philanthropy to best align with Corporate Social Responsibility 

models 

 • In coordination with the CEO, cultivate, steward, and solicit current and 

prospective donors 

 • Ensure the integrity of pledge and gift processing with transparency and foster 

trust with donors, partners, and community stakeholders 

 • Execute an effective process for ensuring that every donation is accounted for 

appropriately and that every donor receives appropriately personalized gratitude 


Relationship Building 

 • Build and promote a discipline of relationship management across the 

organization, specifically in areas providing direct and critical support to resource 

development 

 • Cultivate and sustain positive, productive relationships with volunteers, 

community and business leaders, donors, fund recipients, and staff 

 • Work in partnership with the CEO to engage and educate members of the 

business and financial community about United Way’s resource development 

initiatives and collective impact strategies 

 • Build and grow relationships with other fund-making organizations in order to 

strengthen partnerships and build collaborative funding programs 

 • Identify and interpret relevant donor and volunteer aspirations in order to connect 

resources with community and organizational needs 

 • Effectively communicate with diverse audiences to share the UWVP mission in a 

way that compels others to give, volunteer, or connect with the organization in a 

meaningful way 

 • In partnership with the CEO and Marketing staff, develop mass communications 

related to major accomplishments, crisis response, and general organizational 

news 


Key Competencies: 

 • Visionary, strategic, and innovative 

 • Ability to understand and simplify complexities 

 • Shows kindness and diligence in the face of adversity 

 • Self-propelled initiative 

 • Knowledge of standard CRMs and donor databases 

 • Compelling public speaker and facilitation 

 • Values diversity and inclusion and strives for equity 

 • Seeks and shares knowledge collaboratively 

 • Focused and driven to achieve shared goals 


 • Adaptable to shifting priorities and various environments 

 • Accountable for results 

 • Ability to galvanize internal and external constituents around shared goals 


The ideal candidate will possess the following qualifications: 

 • Minimum of 5 years’ experience in nonprofit fundraising or related roles 

 • Undergraduate degree in Business Administration, Human Services, Leadership 

or related field. 

 • Technical proficiencies in Microsoft Office Suite, internet search engines as an 

end user, and social media platforms 

 • Ability to participate in some reasonable physical activity such as lifting, bending 

and moving, (accommodations will be considered as needed) related to event 

preparation and special programs 

 • Valid Driver’s license, automobile insurance, and reliable transportation required 


This position works in-office and in the community. Remote and hybrid options are not 

available. 


Interested candidates should send their resume to <a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>. 


<a href="info@uwvp.org">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Director of Resource Development

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Resource Coordinator 
Reporting To: Senior Manager, Partner 
Engagement 

 Department: 211 OC Position: Full-time/NON-EXEMPT 


Purpose of Position 
Under the supervision of the Senior Manager, Partner Engagement the Resource Coordinator is primarily 
responsible for managing and maintaining relationships with service agencies listed in 211OC’s resource 
databases including keeping up the accuracy of information, adding new agencies and services, and recruiting 
into GetHelpOC closed loop referral partners. 


Key Duties and Responsibilities 
ï· Manage and develop expertise of 211OC’s GetHelpOC: Community Information Exchange and iCarol 

resource databases of all front-end, back-end and administrative features and functions 

ï· Maintain and ensure integrity of records in the resource databases 

ï· Build relationships with agency and program staff, provide GetHelpOC demos, and encourage participation 
in GetHelpOC for closed loop referrals. 

ï· Initiate organization information updates in the 211OC resource databases, provide and follow up on 
requests with agency directors and managers 

ï· Develop a working knowledge of Alliance of Information and Referral Systems (AIRS) Taxonomy and 
Standards and how they are applied in the 211OC Resource Department 

ï· Research services available in the community and assist agencies with completion and updates of 
application and forms 

ï· Develop and maintain strong relationships with Agencies/Service Providers 

ï· Assist with 211RIDE program updates 

ï· Other duties as assigned. Responsibilities may change under manager discretion. 
 

Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with 
or without direct supervision; interact professionally with other employees, customers, and suppliers; work 
effectively as a team contributor on all assignments; and work independently while understanding the necessity 
for communicating and coordinating work efforts with other employees and organizations. 
 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets 
commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under 
control; remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains 
clarification; responds well to questions; participates in meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 


interpret written information. 
Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to 
building a positive team spirit; puts success of team above own interests. 
Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and 
consideration, regardless of status or position; accepts responsibility for own actions; follows through on 
commitments. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of the organization. 

 
Job Requirements /Technical Knowledge 

ï· 1+ years working in the health and human service field preferred 

ï· 2+ years working in a customer service position preferred 

ï· Ability to maintain a positive, professional, and a discreet demeanor 

Compensation 
ï· $20-23/hr with competitive benefits. 

 
Physical Demands 
Physical demands are representative of the requirements necessary for an employee to successfully perform the 
essential functions of this position. The employee is required to actively listen and communicate clearly. The 
employee is required to stand and publically speak. The employee is required to walk, reach with arms and hands, 
climb, balance, twist, lean, move from one location to another, and to stoop, kneel, crouch or crawl. Vision abilities 
required by this job include close and far. Ability to operate a computer keyboard and mouse, and lift files and 
reports is required. Employee must be able to lift and carry 25 pounds. Reliable transportation and a clean driving 
record are required as the employee will need to travel throughout Orange County to visit with partners, County 
meetings, Collaborative meetings, and other meetings and trainings. 


Send Resumes To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Resource Coordinator

ABOUT USUnited Way of San Antonio and Bexar County (UWSA) unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross- sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential;helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.JOB SUMMARYThe Grant Staff Accountant is responsible for assisting the Director of Grant Accounting and other staff in overall project coordination and subcontractor check requests, processing and overall support. UWSA successfully manages multiple state grants, which provides program funding including pay and benefits for team members involved in servicing those grants. This position is grant funded, thus continued employment is contingent upon awarded grant funding. UWSA applies for Grants that align with the community impact work it facilitates and provides. Grants are awarded for a fixedduration (typically 3 to 5 years) but are generally renewable.PRIMARY DUTIES AND RESPONSIBILITES<ul><li>Maintain Federal, State and Private Grant&nbsp;contracts</li><li>Prepare billing to Federal, State, Private&nbsp;grantors</li><li>Prepare and review financial documents, reports and&nbsp;statements</li><li>Review, prepare and process all payables related to Federal, State and Private&nbsp;Grants</li><li>Assist the Director of Grant Accounting in 1.) preparing and presenting updates on federal, state and private grants to appropriate internal and external stakeholders; and 2.) developing a process guide for primary duties and responsibilities.</li><li>Maintain files for all accounts payable relating to Federal, State and Private&nbsp;Grants</li><li>Review and prepare Federal, State and Private Grant monthly sub-contractor invoices, supporting documentation and check requests for&nbsp;payment</li><li>Populate payroll and General Ledger transactions monthly to internal financial reconciliation for all&nbsp;programs</li><li>Research various account balances/activity as&nbsp;needed</li><li>Review and examine co-investment on the Impact Council program&nbsp;investments</li><li>Assist with internal reviews of&nbsp;programs</li><li>Prepare monthly journal&nbsp;entries</li><li>Prepare and maintain compliance related documents for&nbsp;grantors</li><li>Assist in fiscal year end close, annual reports, reconciliation and adjusting journal&nbsp;entries</li><li>Assist with desk reviews, program audits and the annual fiscal and single&nbsp;audits</li><li>Assisting in new vendor contract setup, contract, budget and reporting&nbsp;forms</li><li>Create standardized reporting forms for contracts as&nbsp;necessary.</li><li>Assist with coverage of Front Desk duties as&nbsp;needed</li><li>Perform all other duties as&nbsp;assigned.</li></ul> &nbsp;EDUCATION AND EXPERIENCE<ul><li>High school diploma or GED and 4 years of community related work experience; or a bachelor’s degree from an accredited college or university; or 2 years of community related work experience plus an associate&nbsp;degree.</li><li>Budget and fiscal&nbsp;management.</li><li>One to three years of&nbsp;experience.</li><li>Strong relationships in the nonprofit, public and private sectors.</li><li>Background in working with volunteers and&nbsp;residents.</li></ul>KNOWLEDGE, SKILLS &amp; ABILITIES INFORMATION<ul><li>Professional demeanor, confident and goal&nbsp;oriented.</li><li>Attention to detail in a multitasking&nbsp;environment.</li><li>Outgoing, self-motivated and&nbsp;creative.</li><li>Proficient in Microsoft Office Suite, MS Word, Excel and&nbsp;Adobe</li><li>Strategic thinking.</li><li>Demonstrated independent decision-making and problem-solving&nbsp;ability.</li><li>Excellent verbal and written communication&nbsp;skills.</li><li>Facilitation and presentation skills and&nbsp;experience.</li><li>Knowledge of Results-Based Accountability™,&nbsp;preferred.</li><li>Data utilization expertise related to community&nbsp;issues.</li><li>Budget management&nbsp;experience.</li><li>Relationship management with a broad array of individuals and&nbsp;organizations.</li></ul>UNITED WAY COMPETENCIES&nbsp; &nbsp; X_ Core Competencies (all United Way Professionals):Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand StewardBENEFITS<ul><li>Employer-subsidized healthcare plan with employer-funded HRA&nbsp;offered.</li><li>Group dental, vision, life insurance and other insurance products are&nbsp;available.</li><li>Paid holidays, personal and sick leave&nbsp;time.</li><li>403(b) retirement plan with employer matching&nbsp;available.</li></ul>WORK ENVIRONMENT<ul><li>Normal nonprofit office environment with little exposure to dust, noise and extreme&nbsp;temperatures.</li><li>Extended work on personal computing equipment, telephone, multi-functioning printer and&nbsp;calculator.</li><li>Reliable transportation is required with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally,&nbsp;occasionally.</li><li>Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend&nbsp;hours.</li></ul>PHYSICAL DEMANDS<ul><li>Sedentary work on a PC; sitting for extended periods of time,&nbsp;routinely.</li><li>Normal office environment with little exposure to dust, noise, temperature, and the&nbsp;like.</li><li>Movement within the office and during external meetings and events,&nbsp;regularly.</li><li>Bends, stoops and twists,&nbsp;occasionally.</li><li>Exerts up to 25 lbs. of force,&nbsp;occasionally.</li><li>Facilitates, presents and collaboratively interacts with others,&nbsp;routinely.</li></ul> &nbsp;<ul><li>Perform repetitive tasks, i.e., typing and texting, routinely.</li></ul>The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.APPLYTo submit your application visit&nbsp;<a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY" target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-</a>&nbsp;<a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY" target="_blank">d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.</a><ul><li>Applications WILL NOT be accepted via&nbsp;email.</li><li>Contact&nbsp;<a href="mailto:uwjobs@unitedwaysatx.org" target="_blank">uwjobs@unitedwaysatx.org&nbsp;</a>should you experience problems submitting your&nbsp;application.</li></ul>United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.&nbsp;United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | <a href="http://www.unitedwaysatx.org/" target="_blank">www.unitedwaysatx.org</a>

29 Administration / Customer Service Jobs