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PURPOSE OF POSITION&nbsp;Join United Way’s Prevention Network as a member of the backbone team. As part of the backbone team, this role is dedicated to advancing the Prevention Network’s mission to prevent substance misuse and promote wellbeing in our communities. The primary purpose of this role is to support the Prevention Network in the areas of meeting facilitation, organizing Network training opportunities, and coordinating the annual Prevention Summit.&nbsp;KEY AREAS OF RESPONSIBILITY&nbsp;The primary responsibilities of this position include, but are not limited to:&nbsp;<ul><li>Work collaboratively with United Way staff, consultants, and volunteers as part of the backbone team for the Prevention Network.&nbsp;</li><li>Facilitate and actively contribute to meetings within the backbone team and the broader Prevention Network.&nbsp;</li><li>Support the development and implementation of an equitable, sustainable, and accessible grant funding process to assist organizations focused on prevention.&nbsp;</li><li>Assist in managing projects that address substance use and misuse across diverse demographic populations.&nbsp;</li><li>Support the coordination of the Annual Prevention Summit, working with the backbone team to plan, execute, and evaluate the event.&nbsp;</li><li>Provide administrative support for meetings, including agenda preparation, documentation, and follow-up actions.</li></ul>COMPETENCIES&nbsp;<ul><li>Available to start August 11th, 2025 (position starts August 11th 2025, and ends July 31st, 2026, with the possibility to renew for another 12-month term).&nbsp;</li><li>High school diploma or equivalent.&nbsp;</li><li>Possess skills in the following areas: communications, project coordination, meeting facilitation, relationship building.&nbsp;</li><li>Passion for community wellbeing&nbsp;</li></ul>BENEFITS&nbsp;<ul><li>Living stipend of $24,962&nbsp;</li><li>End of Service Education Award of $7,395 OR cash stipend of $1,800&nbsp;</li><li>$250 monthly housing, transportation, or grocery stipend&nbsp;</li><li>10 paid personal days and 10 paid sick days plus federally recognized holidays&nbsp;</li><li>Health, dental, and vision benefits&nbsp;</li><li>Discounted gym membership&nbsp;</li><li>Flexible schedule (35 hours per week)&nbsp;</li><li>Loan deferment for qualified student loans&nbsp;</li><li>Professional development, networking, and community engagement opportunities&nbsp;</li><li>Opportunity to make an impact on your community&nbsp;</li><li>Gain valuable experience</li></ul>APPLICATION INSTRUCTIONS&nbsp;Please direct all inquiries and applications to Dillon Boisvert at <a href="mailto:hiring@unitedwaynwvt.org" target="_blank">hiring@unitedwaynwvt.org</a>. To apply, please submit a cover letter and resume. Applications will be reviewed on a rolling basis, and the position will remain open until filled. Early applications are encouraged.

United Way of Northwest Vermont

Prevention Network Coordinator – AmeriCorps VISTA 

PURPOSE OF POSITION&nbsp;The Community Engagement Coordinator will support United Way of Northwest Vermont’s efforts to engage community members and corporate partners in meaningful connections with the broader community through volunteerism, philanthropy, and education. This role will also be responsible for developing a new a membership model initiative that empowers older adults to contribute their time, resources, and expertise, strengthening community connections and supporting the nonprofit sector.KEY AREAS OF RESPONSIBILITY&nbsp;The primary responsibilities of this position include, but are not limited to:&nbsp;Community Outreach and Engagement&nbsp;<ul><li>Build and maintain relationships with nonprofit partners, businesses, and other stakeholders to expand engagement efforts.&nbsp;</li><li>Maintain a calendar of outreach and community engagement activities.&nbsp;</li><li>Assist in planning and coordinating special events, including donor and volunteer appreciation events and informational sessions.&nbsp;</li><li>Manage and update the Volunteer Connection website to connect community members with volunteer opportunities.&nbsp;</li></ul>Program Development&nbsp;<ul><li>Support the organization’s more general strategy to increase older adult engagement through volunteerism, philanthropy, and education.&nbsp;</li><li>Assist in designing a membership program that connects older adults with volunteer and community engagement opportunities.&nbsp;</li><li>Conduct research on both regional and statewide efforts similar to the membership program initiative to identify gaps and overlaps in the work.&nbsp;</li><li>Recruit and support an advisory council to assist in guiding the initiative.&nbsp;</li><li>Research funding opportunities and support grant-writing efforts to grow and sustain the initiative.</li></ul>COMPETENCIES<ul><li>Available to start August 11th, 2025 (position starts August 11th, 2025, and ends July 31st, 2026, with the possibility to renew for another 12-month term).&nbsp;</li><li>High school diploma or equivalent.&nbsp;</li><li>Possesses skills in the following areas: Community engagement and relationship building, communications and outreach, organization and time management, collaboration and teamwork. Excellent Microsoft Office skills.&nbsp;</li><li>Passion for United Way’s mission and community engagement.</li></ul>BENEFITS&nbsp;<ul><li>Living stipend of $24,962&nbsp;</li><li>End of Service Education Award of $7,395 OR cash stipend of $1,800&nbsp;</li><li>$250 monthly housing, transportation, or grocery stipend&nbsp;</li><li>10 paid personal days and 10 paid sick days plus federally recognized holidays&nbsp;</li><li>Health, dental, and vision benefits&nbsp;</li><li>Discounted gym membership&nbsp;</li><li>Flexible schedule (35 hours per week)&nbsp;</li><li>Loan deferment for qualified student loans&nbsp;</li><li>Professional development, networking, and community engagement opportunities</li><li>Opportunity to make an impact on your community&nbsp;</li><li>Gain valuable experience</li></ul>APPLICATION INSTRUCTIONS&nbsp;Please direct all inquiries and applications to Dillon Boisvert at <a href="mailto:hiring@unitedwaynwvt.org" target="_blank">hiring@unitedwaynwvt.org</a>. To apply, please submit a cover letter and resume. Applications will be reviewed on a rolling basis, and the position will remain open until filled. Early applications are encouraged.

Community Engagement Coordinator – AmeriCorps VISTA 

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits, and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused, and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible, with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: Donor Services SpecialistDepartment or Location: Donor ServicesPOSITION SUMMARYThe Donor Services Specialist will report to the Director of Donor Services and is responsible for providing essential support to the Donor Services team by handling routine donor transactions, pledge processing, and assisting with customer inquiries. As a specialist position, this role is focused on executing assigned tasks with some discretion and problem-solving responsibilities.&nbsp; &nbsp;RESPONSIBILITIES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Position Duties &amp; Responsibilities:The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Payment Processing:<ul><li>Process payments from UMB Daily Deposit Log.</li><li>&nbsp;<ul><li>Create daily deposit logs and batches</li><li>Process payments (and opportunities as indicated) received, ensuring proper allocation to donors and company accounts.</li><li>Identify and escalate payments requiring additional input.</li><li>Prepare and import files for payments when additional data is available (including payroll payment details).</li></ul></li><li>Reconcile payment batches and ensure data accuracy.</li></ul>Support Donor Choice Processing:<ul><li>Assist with resolving write in designations (update GAU where the agency exists in EP).</li><li>Assist with donor or agency communications (prepare donor letters, follow up with agency with incomplete information).</li><li>Assist with updating agency data from EP to Acumatica prior to payout.</li></ul>Customer Service &amp; Support:<ul><li>Respond to donor and internal staff inquiries, escalating complex issues as needed..</li><li>Assist with donor communications related to payments and statements.</li></ul>Administrative &amp; Data Management:&nbsp;<ul><li>Monitor and organize the donor services helpdesk inbox..</li><li>Monitor and organize the UWGKC Finance inbox.</li><li>Monitor and organize Donor Choice inbox.</li><li>Support the preparation of donor tax receipts and acknowledgments.</li><li>Maintain accurate records in the CRM system and financial software.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>Accurate and timely remittance processing and reconciliations.</li><li>Accurate and timely processing of donor and agency communications.</li><li>High level of integrity between accounting and CRM agency records.</li></ul>QUALIFICATIONS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Some college or associate degree preferred.</li><li>1-2 years of experience in customer service, data entry, or finance-related work.</li><li>Frequently handles donor financial information and must maintain confidentiality.</li><li>Strong communication skills and customer service orientation.</li><li>Ability to handle multiple tasks and manage time effectively.</li><li>Proficiency in Microsoft Office and ability to learn financial systems.</li><li>Strong attention to detail and data accuracy.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences, and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>olutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If you are interested, please apply by: April 4 2025We plan to begin interviewing candidates by: April 7, 2025UWGKC Value PropositionWork Environment: Hybrid (combined virtual and in-person office)Benefits: Full health and dental coverage; Flexible Paid Time Off; HSA, 403B with company match; paid parental leave and paid extended medical leave, flexible office culture; employee development opportunities.Position Leader: Director of Donor ServicesFLSA Status: Full-Time, Non-Exempt (Hourly) here.United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

Donor Services Specialist

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Navigator, Afternoon Part-time: Monday and Wednesday 2:30pm-7:30pm, Tuesday and Thursday 11:30am – 5:30pm (20 hours)Department or Location: Remote, Must Reside Within an Hour of Office AddressPOSITION SUMMARYUnited Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral (I&amp;R) line. The Community Resource Navigators will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;RESPONSIBILITIES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Position Duties &amp; Responsibilities:The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.&nbsp;</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.&nbsp;</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.&nbsp;&nbsp;</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.&nbsp;</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.&nbsp;&nbsp;</li></ul>Relationships:<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.&nbsp;</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.&nbsp;</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.&nbsp;&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.&nbsp;</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients&nbsp;</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem&nbsp;</li><li>Works to build trusting relationships with others&nbsp;</li><li>Respect in all interactions&nbsp;</li><li>Clear and effective explanation of processes in multiple ways&nbsp;</li><li>Continuous learning&nbsp;&nbsp;</li><li>Reflection for improvement and seeks authentic feedback&nbsp;</li><li>Eagerness to adopt best practices&nbsp;&nbsp;</li><li>Responds to communications in a timely manner&nbsp;</li><li>Understands the impact their actions can have on others and manages conflicts effectively&nbsp;</li><li>Cooperation and participation&nbsp;</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands&nbsp;&nbsp;</li></ul>QUALIFICATIONS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.&nbsp;</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.&nbsp;&nbsp;</li><li>High School diploma or equivalent required.&nbsp;</li><li>Must be able to provide services respectfully alongside all diverse populations.&nbsp;</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.&nbsp;&nbsp;&nbsp;</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.&nbsp;&nbsp;</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.&nbsp;&nbsp;</li><li>Bilingual Spanish is preferred but not required.&nbsp;</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>olutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If you are interested, please apply by: April 4, 2025We plan to begin interviewing candidates by: April 7, 2025UWGKC Value PropositionWork Environment: 100% Remote Position.&nbsp; May need to report in-person for infrequent scheduled training or meetings at the office location.Benefits: Part-time employees working less than 30 hours per week and Temporary employees are not eligible for benefits.Position Leader: Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

Community Resource Navigator

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Navigator, Daytime Part-time: Monday, Tuesday, Wednesday 8:30am – 2:30pm, and Friday 9:30am-3:30pm (18 hours)Department or Location: Remote, Must Reside Within an Hour of Office AddressPOSITION SUMMARYUnited Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral (I&amp;R) line. The Community Resource Navigators will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;RESPONSIBILITIES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Position Duties &amp; Responsibilities:The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.&nbsp;</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.&nbsp;</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.&nbsp;&nbsp;</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.&nbsp;</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.&nbsp;&nbsp;</li></ul>Relationships:<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.&nbsp;</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.&nbsp;</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.&nbsp;&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.&nbsp;</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients&nbsp;</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem&nbsp;</li><li>Works to build trusting relationships with others&nbsp;</li><li>Respect in all interactions&nbsp;</li><li>Clear and effective explanation of processes in multiple ways&nbsp;</li><li>Continuous learning&nbsp;&nbsp;</li><li>Reflection for improvement and seeks authentic feedback&nbsp;</li><li>Eagerness to adopt best practices&nbsp;&nbsp;</li><li>Responds to communications in a timely manner&nbsp;</li><li>Understands the impact their actions can have on others and manages conflicts effectively&nbsp;</li><li>Cooperation and participation&nbsp;</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands&nbsp;&nbsp;</li></ul>QUALIFICATIONS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.&nbsp;</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.&nbsp;&nbsp;</li><li>High School diploma or equivalent required.&nbsp;</li><li>Must be able to provide services respectfully alongside all diverse populations.&nbsp;</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.&nbsp;&nbsp;&nbsp;</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.&nbsp;&nbsp;</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.&nbsp;&nbsp;</li><li>Bilingual Spanish is preferred but not required.&nbsp;</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>olutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If you are interested, please apply by: April 4, 2025We plan to begin interviewing candidates by: April 7, 2025UWGKC Value PropositionWork Environment: 100% Remote Position.&nbsp; May need to report in-person for infrequent scheduled training or meetings at the office location.Benefits: Part-time employees working less than 30 hours per week and Temporary employees are not eligible for benefits.Position Leader: Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Navigator, Daytime Part-time: Monday and Wednesday 8am – 3:30pm and Tuesday 12pm-5pm (20 hours)Department or Location: Remote, Must Reside Within an Hour of Office AddressPOSITION SUMMARYUnited Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral (I&amp;R) line. The Community Resource Navigators will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;RESPONSIBILITIES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Position Duties &amp; Responsibilities:The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.&nbsp;</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.&nbsp;</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.&nbsp;&nbsp;</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.&nbsp;</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.&nbsp;&nbsp;</li></ul>Relationships:<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.&nbsp;</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.&nbsp;</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.&nbsp;&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.&nbsp;</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients&nbsp;</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem&nbsp;</li><li>Works to build trusting relationships with others&nbsp;</li><li>Respect in all interactions&nbsp;</li><li>Clear and effective explanation of processes in multiple ways&nbsp;</li><li>Continuous learning&nbsp;&nbsp;</li><li>Reflection for improvement and seeks authentic feedback&nbsp;</li><li>Eagerness to adopt best practices&nbsp;&nbsp;</li><li>Responds to communications in a timely manner&nbsp;</li><li>Understands the impact their actions can have on others and manages conflicts effectively&nbsp;</li><li>Cooperation and participation&nbsp;</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands&nbsp;&nbsp;</li></ul>QUALIFICATIONS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.&nbsp;</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.&nbsp;&nbsp;</li><li>High School diploma or equivalent required.&nbsp;</li><li>Must be able to provide services respectfully alongside all diverse populations.&nbsp;</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.&nbsp;&nbsp;&nbsp;</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.&nbsp;&nbsp;</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.&nbsp;&nbsp;</li><li>Bilingual Spanish is preferred but not required.&nbsp;</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>olutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If you are interested, please apply by: April 4, 2025We plan to begin interviewing candidates by: April 7, 2025UWGKC Value PropositionWork Environment: 100% Remote Position.&nbsp; May need to report in-person for infrequent scheduled training or meetings at the office location.Benefits: Part-time employees working less than 30 hours per week and Temporary employees are not eligible for benefits.Position Leader: Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Navigator, Daytime Part-time: Monday, Tuesday and Thursday 8:30am-2:30pm (18 hours) Department or Location: Remote, Must Reside Within an Hour of Office AddressPOSITION SUMMARYUnited Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral (I&amp;R) line. The Community Resource Navigators will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;RESPONSIBILITIES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Position Duties &amp; Responsibilities:The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.&nbsp;</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.&nbsp;</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.&nbsp;&nbsp;</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.&nbsp;</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.&nbsp;&nbsp;</li></ul>Relationships:<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.&nbsp;</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.&nbsp;</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.&nbsp;&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.&nbsp;</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients&nbsp;</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem&nbsp;</li><li>Works to build trusting relationships with others&nbsp;</li><li>Respect in all interactions&nbsp;</li><li>Clear and effective explanation of processes in multiple ways&nbsp;</li><li>Continuous learning&nbsp;&nbsp;</li><li>Reflection for improvement and seeks authentic feedback&nbsp;</li><li>Eagerness to adopt best practices&nbsp;&nbsp;</li><li>Responds to communications in a timely manner&nbsp;</li><li>Understands the impact their actions can have on others and manages conflicts effectively&nbsp;</li><li>Cooperation and participation&nbsp;</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands&nbsp;&nbsp;</li></ul>QUALIFICATIONS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.&nbsp;</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.&nbsp;&nbsp;</li><li>High School diploma or equivalent required.&nbsp;</li><li>Must be able to provide services respectfully alongside all diverse populations.&nbsp;</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.&nbsp;&nbsp;&nbsp;</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.&nbsp;&nbsp;</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.&nbsp;&nbsp;</li><li>Bilingual Spanish is preferred but not required.&nbsp;</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>olutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If you are interested, please apply by: April 4, 2025We plan to begin interviewing candidates by: April 7, 2025UWGKC Value PropositionWork Environment: 100% Remote Position.&nbsp; May need to report in-person for infrequent scheduled training or meetings at the office location.Benefits: Part-time employees working less than 30 hours per week and Temporary employees are not eligible for benefits.Position Leader: Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Information &amp; Referral Specialist Reporting To: Client Services Manager 

 Department: Contact Center, 2-1-1 Orange 
County Position: Full-time/NON-EXEMPT 

 
Purpose of Position 
The primary purpose of the Information &amp; Referral Specialist at our Contact/Call Center is to assess each caller’s 
needs and accurately refer them to the appropriate health, human and/or social services agencies from the 2-1-1 
Orange County (211OC) resource database. We achieve this by educating expert working knowledge of the 211OC 
resource database and its management software, advocating, and empowering each caller so that they are 
provided with great customer service. By the end of each call, clients are one step closer to receiving the assistance 
that they need. 
 
Key Duties and Responsibilities 
 • Provide information and referral services to clients contacting 211OC through the helpline, email, texting 

methods, outreach events, or any other means identified by 211OC management as official I&amp;R channels. 
 • Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for 

entitled benefits. 
 • Connect clients to appropriate resources, empower clients, de-escalate upset clients during crises and/or 

situations of abuse, trouble-shoot for additional options. 
 • Educate clients on available services to ensure it best fits their need and empower clients to choose the 

services they feel are most appropriate for their situations. 
 • Follow-up with clients in critical situations to ensure they received the assistance that they needed. If not, 

provide them with additional resources and help. 
 • Provide warm-transfers to appropriate crisis response teams in critical situations to receive help including 

Domestic Violence, Suicide, and Behavioral health hotlines, fire, and police departments. 
 • Assist callers with different languages by using the Language Line. 
 • Develop an expert working knowledge of the 211OC’s management software including Community 

Information Exchange database, telephony, softphone, texting, administrative systems and other approved 
software. 

 • Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource 
database and through teamwork with other I&amp;R Specialists and the Resource Department. 

 • Assist clients in problem-solving when no services are available which can meet their needs. 
 • Other duties as assigned. 
 • Assist with compiling monthly and bi-annual program reporting. 
 • Advocate on behalf of clients who have been denied services. 
 • Troubleshoot basic technological failures. 
 • Performs other duties as assigned. 
 
Core Competencies 
 • Active listening and assessment skills 


 • Excellent customer service skills 
 • Computer competency with basic ability to troubleshoot technological failures 
 • Independent decision making skills utilizing processes, systems and resources 
 • Professional communication skills (verbal and written) 
 • Possess skills in proper telephone etiquette 
 • Ability to maintain a calm and sensitive demeanor 
 • Ability to be part of a team, working internally and externally. 
 
 
Job Requirements /Technical Knowledge 
 • High School Diploma or BA/BS Degree in the Human Service Field 
 • Prior experience providing information and referral services or related experience in the human service 

field is desirable. 
 • Must be Bilingual (English and Spanish– verbal and written) 
 • One year of experience working directly with individuals and families in crisis from the community 
 
Compensation 
 

 • $20.50-$23.00 per hour. Competitive benefits 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully 
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary 
position 75% of the time. The person in this position needs to occasionally move about inside the office to access 
file cabinets, records, and office machinery. Constantly operates a computer and other office productivity 
machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and 
constantly positions self to maintain computers in the office, including under the desks. The person in this position 
frequently communicates with coworkers and customers who have inquiries about our business operations and 
the community we service; therefore, the person must be able to exchange accurate information. The employee 
must occasionally lift and/or move up to 25 pounds. 
 
Send Resumes To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Information & Referral Specialist

Reports to:&nbsp;Development Operations ManagerExempt status:&nbsp;Non-Exempt<h4>Position Summary</h4>As Development Coordinator at Berkshire United Way, you will be an integral member of our Development team and will support Berkshire United Way’s work to transform philanthropy into action and positive change for people in Berkshire County. The Development coordinator role provides an opportunity to learn fundamentals of Development work, potentially leading to growth opportunities. In partnership with and under the direction of the Development Operations Manager you will contribute to key functions for the Development team, including prospect research, solicitations, Development events and programs, and general administrative support.<h4>Key Responsibilities</h4><ul><li>Provide day-to-day support and manage updates to CRM Lite database to ensure all contacts are properly moved through development process and coded appropriately.</li><li>Provide administrative support for the annual campaign including responsibility to:<ul><li>Assist with all annual fundraising mailings, including the preparation of lists, printing letters, coordination of mailing, tracking gifts, and creating post-mailing reports.</li><li>Participate in general fundraising, assist with preparation of letters and mailings for all departments, and office operations as needed.</li><li>Process quarterly pledge reminders, including running reports, preparing and mailing letters, and following up on donor questions/response.</li><li>Track projections for all segments of the annual campaign.</li><li>Perform annual database management, including Campaign rollover, and data updates.</li><li>Manage contributions made through Stripe credit card processor.</li><li>Coordinate annual reporting, including required reporting to United Way Worldwide.</li></ul></li><li>Compile folders and materials for Development prospect meetings.</li><li>Manage gift acknowledgement process and produce donor letters on a weekly basis.</li><li>Assist with special events planning, preparation, and execution.</li><li>Assist the Development department with scheduling meetings, calendar and contacts maintenance, and meeting preparation and follow-up.</li><li>Monitor media for news and information on Berkshire United Way donors and prospects and update the donor database accordingly.</li><li>Process check requests for department expenses.</li><li>Perform other duties as assigned. &nbsp;</li></ul><h4>Job Requirements</h4><ul><li>Associate’s degree with a minimum of 1 year of experience with administrative support, development, project management. or event coordination, or equivalent related experience. Prior nonprofit experience a plus.</li><li>Exceptional organization, time management, communication, and problem-solving skills.</li><li>Excellent customer service, communication (oral and written), and teamwork abilities.</li><li>Experience and skill with office productivity tools and basic database management.</li></ul><h4>Compensation and Benefits</h4>The Development Coordinator is a full-time non-exempt, in person position. Starting salary is commensurate with relevant experience, within the framework of the organization’s operating budget, and in the range of $42,000 to $52,000 annually. An excellent benefits package includes medical and dental coverage with no waiting period, employer-paid life and long-term disability insurance, a flexible medical spending account, 403(b) with employer contributions, generous paid time off, and 11 paid holidays per year.To apply, please send your cover letter and resume to <a href="mailto:BusinessTeam@MassHireBerkshireCC.com" target="_blank">BusinessTeam@MassHireBerkshireCC.com</a>. Please include “Berkshire United Way – Development Coordinator” in the subject line.

Berkshire United Way

Development Coordinator

The Louisiana Association of United Ways serves as the Principle Combined Fundraising Organization (PCFO) for the Louisiana State Combined Charitable Campaign (LA SCCC). The LA SCCC is a workplace giving campaign for Louisiana State employees, enabling the opportunity to designate a personal pledge through payroll deduction or one-time giving.&nbsp;The Louisiana State Combined Charitable Campaign Manager will provide overall project management for an established annual campaign which reaches employees throughout the State of Louisiana. All plans and procedures are executed within the annual MOU between the Division of Administration, Office of State Uniform Payroll, and the Louisiana Association of United Ways. All expected to be within the provisions of R.S. 42:456(A)(3) and&nbsp;LAC 4: III. Chapter 11 State Combined Charitable Campaign (LA SCCC) Deductions.As a member of the LAUW team, this leader also contributes to the success of the Louisiana Association of United Way’s mission by fostering a high performance and serving donors with the highest standards.Virtual Office. Location in the Greater Baton Rouge, Louisiana area desired.Please submit cover letter with resume. &nbsp;Bachelor's Degree Required.Key Responsibilities:&nbsp;Project Management and Coordination<ul><li>Facilitates the annual Charity Application process, including production and promotion of the annual application forms (paper and online),</li><li>Creates or updates content, letters, and materials for the LA SCCC, including web-based and social media assets designed for state employee engagement and giving.</li><li>Provides effective operational management of the LA SCCC, including year-round task/time management, campaign correspondence, and arranging for charity speakers/fairs when requested.</li><li>Works closely with the LAUW CEO on all matters, including the engagement of the LA SCCC Campaign Cabinet.&nbsp;</li><li>Organizes the distribution of campaign materials to state agency teams.</li><li>Provides training and support to state agency Campaign Coordinators.&nbsp;</li><li>Maintains databases of contacts for agency leadership, campaign coordinators, charity contacts and others for smooth and inclusive communications.&nbsp;</li></ul><ol><li>Pledge and Donation Management</li></ol><ul><li>Ensures accurate pledge processing with the use of the LA SCCC campaign software.</li><li>Produces campaign reports.</li><li>Securely manages all online giving pages for the LA SCCC.</li><li>Performs all duties leveraging secured technology tools provided by the organization.</li><li>Provides excellent customer service to all stakeholders and partners.</li></ul><ol><li>Desirable Skills and Qualities:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ol><ul><li>Proven ability to manage collaborative work with external partners.</li><li>Proven ability to work independently under supervision with defined guidelines and goals.&nbsp;</li><li>High computer proficiency with experience working with complex data sets.&nbsp;</li><li>Initiative-taker, detail-oriented, organized, analytical problem-solver, developed interpersonal relationship skills, social perceptiveness, active listener and problem sensitivity and time management.&nbsp;</li><li>Ability to meet deadlines and work under pressure with resiliency.&nbsp;</li><li>Effective communicator with strong professional presentation and writing skills.</li><li>Bachelor’s degree required.&nbsp;</li><li>5 years project management, including nonprofit, government or corporate leadership.&nbsp;</li></ul>

24 Administration / Customer Service Jobs