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Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Post Eviction Case ManagerReporting to:&nbsp;Community Impact ManagerDepartment:&nbsp;Community Impact and Operations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Overall Purpose of this Role:The Post Eviction Case Manager functions to support United Ways’ collective impact work of providing advocacy and referral services.&nbsp; This advocate will help individuals who have been evicted or are at risk of homelessness by providing resources, advocacy, support and planning. Their role is to assist clients in securing stable housing when available, accessing community and social services, and navigating legal and financial challenges related to the eviction, and developing strategies for safe transitions. This position is a critical part of our collective impact efforts to make evictions rare, brief and humane when they occur.Key Competencies<ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul>Key Responsibilities<ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Use the Post Eviction Support form to assess current and ongoing needs of the family/individual&nbsp;</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources, including legal aid, financial assistance, housing, case management, natural supports etc.</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul>Requirements<ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Strongly Preferred: housing/homeless services&nbsp;experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>&nbsp;

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Post Eviction Case Manager

UNITED WAY EMERALD COASTJOB DESCRIPTIONJOB TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Office CoordinatorCLASSIFICATION: &nbsp;&nbsp;&nbsp;&nbsp;Part-time, Non-Exempt (20-25 hours/week)REPORTS TO: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; President &amp; CEOHOURLY RATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $18/hrSUMMARY:&nbsp;As the Office Coordinator at United Way Emerald Coast, you’ll be at the heart of our operations, ensuring the office runs smoothly and efficiently. From managing mail, phone calls, and walk-ins to overseeing supply orders and schedules, you’ll play a key role in keeping everything on track. You’ll also support the President &amp; CEO with vital executive functions, helping maintain momentum on our mission to improve lives across the community. The ideal candidate is organized, detail-oriented, thrives in a dynamic environment, and is excited to contribute to our positive impact on the Emerald Coast.KEY AREAS OF RESPONSIBILITY:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Provide administrative support to the President &amp; CEO, managing day-to-day tasks such as drafting correspondence, scheduling meetings, preparing agendas, gathering materials, preparing rooms, sending updates, taking minutes, and coordinating travel arrangements.</li><li>Maintain accurate and up-to-date records, including prospect lists, Board of Directors materials, event attendance, and volunteer committee rosters.</li><li>Collaborate with finance staff to manage Purchase Orders, track in-kind contributions, invoices, and reimbursements.</li><li>Work closely with development and finance teams to ensure effective donor and financial management.</li><li>Prepare and manage materials for mailings, including list management, merging letters, and overseeing collation, stuffing, and mailing.</li><li>Support the preparation of required data and documents for grant opportunities and funders.</li><li>Assist with planning and executing event logistics, including communications, site visits, venue and vendor coordination, staffing, reservations, and post-event analysis and follow-up.</li><li>Foster positive, collaborative relationships with UWEC employees, community partners, and volunteers, ensuring excellent communication and professionalism.</li><li>Oversee daily office operations, including vendor communications, supply orders, mail distribution, and office facility management.</li><li>Provide front desk coverage, ensuring a welcoming experience for visitors and efficient handling of phone calls and emails.</li></ul>Additional Responsibilities:&nbsp;<ul><li>Ensure all activities align with UWEC's core values and contribute positively to our culture.</li><li>Foster innovation and creativity by encouraging fresh approaches, sharing best practices, and creating a safe environment for risk-taking.</li><li>Take every opportunity to position UWEC as an inclusive, uplifting, and engaging organization.</li><li>Pursue professional development opportunities relevant to the role.</li><li>Represent UWEC at community events, as needed.</li><li>Coordinate and support special projects, as needed.</li><li>Assist with the organization’s disaster response efforts, when necessary.</li><li>Assist with other projects as assigned.</li></ul>MINIMUM KNOWLEDGE &amp; SKILLS REQUIRED:<ul><li>Understanding of and commitment to the mission, vision, and direction of UWEC.</li><li>1+ year of related experience preferred.&nbsp;</li><li>Ability to pass a Level 2 background screening to support vulnerable populations.</li><li>Excellent organizational, planning, and time management skills.</li><li>Strong proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.&nbsp;</li><li>Experience in database management, including data entry, reporting, and results analysis, is preferred.</li><li>Proactive, solutions-oriented mindset with the ability to take initiative, lead projects, and deliver high-quality results.</li><li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.&nbsp;</li><li>Demonstrated ability to manage sensitive information with discretion and professionalism.</li><li>Strong collaboration skills, able to work independently and as part of a cross-functional team.</li><li>Ability to work respectfully and inclusively with a diverse population and multiple stakeholders.</li><li>Drivers’ license and reliable vehicle, or equivalent ability to travel within a 2-county region.&nbsp;</li></ul>WORKING CONDITIONS:&nbsp;<ul><li>The role involves a mix of sitting, standing, walking, and light physical activity, such as lifting up to 25 pounds.</li><li>Extended viewing of computer monitor is required.</li><li>Occasional local travel within the regional area, including some evenings and weekends (mileage reimbursed).&nbsp;</li><li>Reasonable accommodations will be made to ensure all individuals can perform the essential functions of the role.</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.UWEC is committed to creating a diverse environment and is proud to be an equal opportunity employer.

United Way Emerald Coast

Office Coordinator

The Sr. Manager will play a pivotal role in supporting United Way’s mission to strengthen economic mobility and well-being in Greater Cincinnati by supporting impact networks focused on improving educational outcomes. United Way has a long history of serving as a backbone for collective impact efforts. This role will directly contribute to the success of those efforts by leading key initiatives that provide the infrastructure to enable collaborative efforts with key partners and stakeholders. This role will build and maintain community relationships, facilitate collaborative efforts with practitioners, leaders and families aimed to make a positive impact in the community, design partner capacity building activities, lead program development and project management, and manage program data and evaluation. This role will work across several networks to support meaningful outcomes across the cradle-to-career continuum. KEY AREAS OF RESPONSIBILITY: Strategic Leadership and Project Management<ul><li>Provide strategic leadership and operational management to guide educational success impact efforts</li><li>Develop and implement programs and initiatives that support a continuous pathway from cradle to career that ensure every young person has the potential to succeed</li><li>Manage project-level data and track key community outcomes and measurements to support continuous learning and improvement</li><li>Design and facilitate capacity building and education efforts to support partners in achieving shared goals and implementing shared/ best-practices</li><li>Research best-practices, trends, models and other activities to quickly understand an issue area, community, or sector</li><li>Lead project management for key initiatives and collaborate with team members to align efforts and drive positive impact</li><li>Manage communication and report verbally and in writing regularly to internal teams, leaderships, and external stakeholders (including funding partners and other investors)</li></ul> Community and Partner Engagement<ul><li>Engage community partners and community members to regularly gather input and understand needs and assets across the region.</li><li>Lead and/or support collaboration with partners and stakeholders, including partner working groups and/or large convenings, to build shared vision and practices, and foster learning</li><li>Regularly provide technical assistance and relationship management supports to partners by phone, virtual engagement and in-person meetings (including off-site visits to community partners)</li><li>Convene partners on a regular basis at a leadership and practitioner level to share updates, identify key learnings or challenges, build shared practices and tools and evaluate the impact of the network</li><li>Manage logistics of events and convenings including setting agendas, managing registration, preparing materials, facilitating, note-taking, creating follow-up items, and sharing resources</li><li>Represent United Way on committees and at community meetings and events, as needed and appropriate</li></ul> Management, Operations, and Internal Collaboration<ul><li>Manage other team member(s) on the team to ensure strong and timely implementation of all projects; coach and develop staff as needed. Current team includes Sr. Associate, Youth Advisory Board</li><li>Collaborate closely with other leaders in the organization to alignment, cross-training and coordination.</li><li>Support the management of all financial budgets for projects and annual operations</li><li>Support and contribute to data tracking and evaluation efforts for grants and projects</li><li>Internally collaborate with other teams members and departments to deliver against projects as needed and foster a culture of collaboration, transparency and accountability</li><li>Support grant writing, advocacy, reporting and corporate engagement, as needed, to help build awareness, raise resources and influence systems change</li><li>Contribute to the subject matter expertise of the organization by engaging in professional development, research on trends &amp; best-practices in collective impact approaches and capability building efforts</li></ul>Other Duties as Assigned SUPERVISORY RESPONSIBILITIES:This role currently manages one team member (Sr. Associate, Youth Advisory Board) MINIMUM QUALIFICATIONS:<ul><li>Bachelor’s Degree or equivalent preferred</li><li>Minimum of seven years in project management, preferably specific to social impact or collective impact in the nonprofit, human services, and/or education sector</li><li>Demonstrated ability to execute independently and work in collaborative settings</li><li>Strong communication, facilitation, relationship management, and leadership skills required</li><li>Excellent team management, collaboration, problem-solving and analytical abilities</li><li>Proficiency in project management tools and practices; preferred experience with project management systems such as Asana.&nbsp;</li></ul> DESIRED COMPETENCIES:<ul><li>Proven experience overseeing strategy and building complex solutions/programs and bringing them to life through effective implementation efforts.</li><li>Excellent project planning and management skills</li><li>Ability to create, grow, and retain strong relationships with stakeholders</li><li>Strong judgment and creative problem-solving skills; makes decisions based on accurate and timely data driven analysis</li><li>Comfort with collecting and using qualitative and quantitative data</li><li>Understanding of systemic challenges and strong cultural responsiveness – including experience and comfort in working with diverse groups and stakeholders, especially across socio-economic, gender and racial/ethnic identities</li><li>Experience with public speaking and facilitation of groups</li><li>Effective communication (written and verbal) and interpersonal skills and strong attention to detail</li><li>Commitment to United Way's mission and values, with a passion for improving educational outcomes</li><li>Robust experience with Office Suite; preferred experience with project management tools or software</li></ul> SALARY: $70,000 &nbsp;BENEFITS:<ul><li>Generous paid time off including vacation, personal, sick, and holiday time</li><li>Medical, Dental, Vision, Life Insurance, 403b plan with company match</li><li>Short-Term &amp; Long-Term Disability Insurance</li><li>Employee Assistance Program and access to other free health programs</li><li>Community volunteer opportunities</li><li>Professional development and training opportunities&nbsp;</li></ul> &nbsp;

United Way of Greater Cincinnati

Sr Manager, Education Networks 

<h3>Description</h3>United Way of the Bluegrass (UWBG) works to create the opportunity for all community members to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development and strengthening of partnerships/collaborations, convening resource mobilization and investment, and backbone and engagement strategies and activities. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky. POSITIONThe role of the VITA Coordinator is to assist and support the Manager, Financial Stability in providing leadership for all VITA sites. The coordinator assists with all relevant VITA programming, including volunteer recruitment, tax site administration, volunteer and site coordinator training, and marketing. The individual works to further UWBG’s impact in Financial Stability through partnership development, program development and implementation, and communication about program/initiative success.ESSENTIAL FUNCTIONS<ul><li>Serves as secondary program contact for VITA to the public, tax sites, and the IRS; responds to inquiries as needed.</li><li>Implements volunteer recruitment plan; maintains volunteer records and provides ongoing correspondence to volunteers. Ensure the IRS Code of Conduct and Confidentiality Regulations are being practiced by all volunteers.</li><li>Provides tax site administration, including collecting required IRS forms, site material orders, software order and set-up, site coordinator recruitment and placement, and volunteer placement.</li><li>Ensure all tax sites follow IRS Quality Site Requirements, electronically file tax returns, and resolve rejected returns in a timely manner.</li><li>Coordinates with the Manager, Financial Stability to provide tax law training to volunteers; assists site coordinators in ensuring volunteers are trained and certified by the IRS.</li><li>Monitors grant and report deadlines and follows up with relevant parties to ensure compliance.</li><li>Oversees tax appointment screening and appointment scheduling process; serve as administrator of appointment scheduling software and executes 2-1-1 call center procedures.</li><li>Maintains confidentiality of taxpayer information.</li><li>Professionally represents UWBG in the community.</li><li>Must be willing to obtain IRS Basic Certification within the first year of employment.&nbsp;</li></ul>CORE UNITED WAY COMPETENCIESMISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivations.RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. &nbsp;<h3>Requirements</h3>Education Requirements:<ul><li>Associate’s degree in social work, business, organizational management, or related field preferred.</li></ul>Experience required:<ul><li>Minimum of 1-3 years related experience in customer service, health and human service, non-profit, administrative support or other related field preferred or sufficient combination of education and experience. Familiarity with VITA tax preparation is strongly desired. Computer literacy, particularly in Microsoft Office, and reliable transportation are necessary.</li></ul>Skill requirements:<ul><li>Strong organizational skills</li><li>Strong time-management skills</li><li>Excellent oral and written communication skills</li><li>Timely and consistent attention to follow up</li><li>Personal leadership within a team environment, self-motivated and takes initiative, shares credit and takes responsibility for actions</li><li>Effective problem solver and decision maker</li><li>Computer literate: MS Office Suite; database knowledge a plus</li></ul>WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. This position will be primarily based out of the Marksbury/Palmer Waypoint Center, hybrid work is possible with Manager approval.&nbsp;Reliable transportation is necessary as this position will be required to travel across a multi-county service area, including, but not limited to, visits to WayPoint Centers, VITA sites, community partners, and the administrative office.EXPECTED WORK HOURSTax season is defined as January through April. During this period, the expected work hours are Monday through Thursday, 11:30 AM to 8:00 PM, and Friday, 8:30 AM to 5:00 PM. From May through December, the standard work hours are Monday through Friday, 8:30 AM to 5:00 PM. Occasional Saturday work is required throughout the year. Flextime hours must be pre-approved by your manager. Employees must be willing to work a non-standard schedule, including nights, weekends, and other unusual hours, particularly during tax season. PHYSICAL REQUIREMENTSThe employee must regularly communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must be able to lift, carry, push, and/or pull objects weighing up to 25 lbs.&nbsp; PRE-EMPLOYMENT SCREENING REQUIREMENTSAny candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, language testing, and Motor Vehicle Record (MVR) review.&nbsp;BENEFITSOur robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/STD.SALARY&nbsp;$19.00 to $22.00 per hour &nbsp;

United Way of the Bluegrass

How Collective Impact works at UWBG

VITA Coordinator

<h2>Purpose of Position:</h2>The Volunteer Coordinator position is responsible for leading the recruitment, placement, training, and retention of volunteers in support of the Volunteer Income Tax Assistance (VITA) program. This position plays a critical role in advancing the mission of United Way and the RealSense program by ensuring that all volunteer activities are aligned with IRS regulations, organizational goals, and community needs. The ideal candidate will bring strong organizational, communication, and community engagement skills, along with a passion for volunteerism and financial stability efforts.&nbsp;Key Responsibilities and Essential Functions:<ul><li>Lead the recruitment and retention of VITA volunteers.</li><li>Develop and implement grassroots recruitment strategies, engaging community partners and other local organizations.</li><li>Design and manage the full volunteer program lifecycle to ensure a high-quality volunteer experience.</li><li>Conduct comprehensive analysis on program volunteer data.</li><li>Train and manage site coordinators and volunteers in the accurate use of volunteer management software.</li><li>Ensure all VITA volunteers are IRS certified and compliant with IRS Volunteer Standards of Conduct and Quality Site Requirements.</li><li>Manage and provide technical assistance for the virtual, self-directed VITA certification process. &nbsp;</li><li>Maintain accurate records of volunteer certifications and submit timely documentation and reports to the IRS.</li><li>Develop and execute year-round communications and engagement strategies for volunteer retention, including survey administration and focus groups.&nbsp;</li><li>Collaborate with the Tax Program Manager to support tax site planning, operations, and volunteer placement.</li><li>Build and maintain relationships with business and community partners.</li><li>Collaborate with the Program and Services Coordinator on various initiatives.</li><li>Perform other duties and special assigned by RealSense Program Manager.</li></ul>Experience/Position Requirements:<ul><li>High School Diploma. Two-year college degree preferred.</li><li>2–4 years of experience in volunteer management, nonprofit programming, or community engagement.</li><li>Strong organizational, interpersonal, and communication skills (verbally and in writing).</li><li>Experience with data analysis and reporting.</li><li>Ability to work independently and collaboratively across teams.</li><li>Proficient in Microsoft Office Suite; experience with volunteer management software is a plus.</li><li>Flexibility to work evenings and weekends during peak season.</li><li>Possess reliable transportation.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

United Way of Northeast Florida

Northeast Florida

Coordinator, Volunteer Services

ABOUT UNITED WAY:United Way of Massachusetts Bay exists to build more equitable communities, together. With over 85 years of local impact in eastern Massachusetts, we work with and for our communities to build economic prosperity and enable everyone-across races and ethnicities-to share in the knowledge, wealth and resources available. We believe that the key to unlocking opportunity is uniting people, and we bring together individuals, community leaders, corporate partners, legislators and organizations to build a powerful engine of change.We target efforts in the following areas: (1) quality, affordable childcare and out-of-school time care, (2) educational and career pathways for youth and young adults, (3) safe and stable housing, and (4) wealth building and financial inclusion. United Way currently invests over $45 million annually in a portfolio of over 300 community-based organizations. It spearheads public policy initiatives tackling the most pressing community issues, making a direct and sustained difference in the lives of individuals.POSITION OVERVIEW:Reporting to the Division Chief, the Senior Director of Business Operations will play a key role in the overall operations of the United Way of Massachusetts Bay and the success of the organization's major functions, projects and services. The Senior Director will help ensure appropriate and strategic alignment across all UW programs and projects, particularly in the areas of operations, systems, and communications. They will serve as a central point of contact for staff on day-to-day operations to ensure staff have access to resources and services to support the work of the organization and will be proactive and forward-looking to anticipate, manage and problem solve potential impacts to processes, programs and outcomes as well as identify new opportunities to support the success of the organization. By managing essential systems and operations utilizing project management expertise, the Senior Director will help the organization function smoothly and optimally in supporting United Way's mission.A skillful communicator, facilitator, problem solver, and seasoned project and/or program manager, the Senior Director will serve as a thought partner to the Division Chief in carrying out operational change management solutions across the entire organization while providing direct support to the administrative teams charged with fulfilling the organization's strategic plan and goals.Core Responsibilities<ul><li>Directly manages Office Services Manager and facilitates UW intern program.</li><li>Ensure all operational employees are working together to achieve organizational goals and objectives.</li><li>Ensure business practices meet organizational goals, maximize efficiency, and reduce risk management to the organization.</li><li>Oversee compliance of operational policies and procedures.</li><li>Develops and monitors department budget (allocated and discretionary) in collaboration with the Division Chief and Officer Services Manager</li><li>Manages vendor relationships, support priority facility requests, and monitors contracts to identify budgetary impacts.</li></ul>Strategic Thinking and Planning<ul><li>Consult and Advise CEO, Division Chief and Senior Management Team Ensuring Organization has Best Operational Practices and Resources to Effectively Support Strategic Goals and Objectives.</li><li>Overseeing the creation of new processes and/or tools in collaboration with the Division Chief and organizational leaders to ensure projects are delivered on time, on budget, and within the scope set forth in their plans.</li><li>Ensure that cross-functional programs and projects are aligned to operational and strategic objectives and are prioritized and aligned to short- and long-term goals of the business</li></ul>Planning/Operations<ul><li>Keeps a pulse on organizational learning, ensuring the appropriate thinking and planning for staff professional development and training, particularly related to systems and organizational processes and procedures.</li><li>Serve as point of contact for staff on any operations and facilities questions or concerns in collaboration with the Office Services Manager.</li><li>Provide Facilities oversight – this has included addressing any issues, working with the facilities manager on storage control and managing any onsite events/activities in the Boston Office including but not limited to set up and communication to staff regarding use of space and impact.</li><li>Manage of the Ops Advisory Team to proactively meet any operations and facilities needs/concerns.</li></ul>Continuous Quality Improvement<ul><li>Identifying and developing project management tools and other process improvements, and leading and participating in process improvement efforts.</li><li>Working with Data and Analytics (Research and Evaluation) team to ensure that organizationally we have clear understanding and expectation for end user requirements for data.</li><li>Assist our Data and Analytics (Research and Evaluation) team and Information Technology team with end user requirements for reporting and analysis (e.g. dash boards, reports, analytical presentation of findings).</li><li>Advise Division Chief on best practices and use of technology so that we maximize organizational effectiveness in our planning efforts, processes and procedures.</li></ul>Communication<ul><li>Create systems and processes to ensure that internal teams have accurate and up-to-date information on project execution, pipeline items, and external facing communications.</li><li>Provide Operations and Facilities communications to staff regarding updates, reminders including but not limited to onsite reminders or any communication from building managers that may impact staff and/or operations</li></ul>Systems Thinking<ul><li>The Senior Director will have or quickly obtain working knowledge and growing expertise in all United Way systems and necessary cross-functional processes in order to advise leadership and teams on best practices and provide long-term vision for systems improvement and use.</li></ul>MINIMUM QUALIFICATIONSCandidates must have the following demonstrated experiences:<ul><li>8-10 years of general business experience</li><li>4 years non-profit or related functional experience and a minimum of 3 years' experience managing direct reports</li><li>College BS/BA education level or 8-10 years of general operational and project management experience</li><li>Demonstrated experience in project management: setting and managing project expectations with external and internal stakeholders, coordinating and tracking multiple projects, and supporting cross functional teams ensuring project tasks are completed</li><li>Mentoring, motivating, and supervising team members and multiple project managers</li><li>Developing professional business relationships with vendors and external partners critical to cross-functional project success</li><li>Excellent written and oral communication skills and comfortable with public speaking</li><li>Offering feedback and making recommendations for organizational improvements and efficiency</li><li>Measuring project performance by integrating multiple systems, tools, and techniques</li><li>Demonstrated ability to manage budgets and resources effectively. Strong problem-solving and decision-making abilities.</li><li>Thrives in a fast-paced environment and is able to meet deadlines and work effectively under pressure while prioritizing goals and daily tasks.</li><li>We operate on a hybrid work schedule; however, this position may require in person work more frequently than the minimum requirement of the hybrid work week.</li></ul>ADDITIONAL/PREFERRED QUALIFICATIONS:Project Management Professional CertificationSYSTEMS COMPETENCY REQUIREMENTS:Salesforce, Andar, Microsoft Project, Microsoft Teams, Microsoft Office Suite, Power BIUnited Way of Massachusetts Bay is committed to hiring individuals who reflect the diversity of our communities. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. <a href="https://unitedwaymassbay.applicantpro.com/jobs/3782446-554005.html" target="_blank">https://unitedwaymassbay.applicantpro.com/jobs/3782446-554005.html</a> &nbsp;

United Way of Massachusetts Bay, Inc. 

United Way of Massachusetts Bay and Merrimack Valley

Sr. Director, Business Operations

The President &amp; CEO of United Way of Northwest Michigan (UWNWMI) is a strategic leadership role that intersects community impact, collaboration, organizational management, resource development, and innovation. Reporting to the Board of Directors, the President &amp; CEO steers the strategy and operations of a dynamic nonprofit committed to improving lives across the NWMI region with an emphasis on the ALICE population. Key areas of focus include accessible childcare programs such as TriShare and Great Start to Quality, as well as a trailblazing dental access program, United We Smile. The President &amp; CEO is a visible and trusted leader in the community—building partnerships, forging donor relationships, influencing public policy, and ensuring every dollar raised drives measurable impact in health, education, and financial stability. With responsibility spanning fundraising, organizational strategy and sustainability, compliance, team development, and financial stewardship, this role is both broad and deeply rewarding. We’re seeking a proven leader, relationship builder, and strategic thinker with financial and operational management expertise who can inspire teams, engage stakeholders, and analyze and enhance the effectiveness, sustainability, and relevance of UWNWMI programs. If you are passionate about creating lasting change in Northern Michigan communities and have the vision to lead an evolving organization into its next chapter, we invite you to explore this opportunity. &nbsp;

United Way of Northwest Michigan

President & CEO United Way Northwest Michigan 

United Way of Broome County (UWBC) is a non-profit organization that fights for the health, education, and financial stability of Broome County residents. The organization works in partnership with community organizations and members to drive change that will have positive impact on the critical needs of the community.POSITION SUMMARY STATEMENT: &nbsp;The Community Resource Specialist is the direct liaison with people seeking information and help from health and human service programs. It is the responsibility of the Community Resource Specialist to work with those in need of services to ensure that they receive prompt and accurate information regarding human services. This communication will often require problem solving and follow up services. The Community Resource Specialist will work directly with clients whether on the phone or via text and provide mediated Information and Referral—that is establishing rapport, conducting an assessment, providing an informed choice of referrals, engaging in follow-up, and being capable of providing advocacy or crisis intervention if required. Candidates must follow the Inform USA Ethical Principles.ESSENTIAL DUTIES AND RESPONSIBILITIES: &nbsp;Duties include, but are not limited to:<ul><li>Support all aspects of NYS Health Equity Reform (NYSHER) 1115 Waiver work.</li><li>Provide high quality, professional, and accurate Information and Referral Services to both individuals and agencies.</li><li>Serve as a front-line representative to the public, processing incoming calls and texts ranging from simple requests to immediate emergency needs or crises.</li><li>Conduct comprehensive needs and service assessments via telephone, text, or other.</li><li>Assist and screen clients applying for various programs.</li><li>Assist clients with problem solving to arrive at helpful solutions. Types of calls will include basic needs, mental health, homelessness, food requests, and more.</li><li>Maintain confidentiality of client information.</li><li>Accurately document client assessments and referrals in program data system.</li><li>Perform follow-up procedures to assure quality of service delivery.</li><li>Emergency response.&nbsp; All employees will be required to work before, during, or after an emergency as needed. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position.</li><li>Respond to each caller with respect and compassion, regardless of economic status, race, age, sexual orientation, or social group.</li><li>Accurately record individual caller transaction details for each contact, including AIRS taxonomy-based issues, needs assessment, agency/program/service referrals, and any unmet needs for community service assessment.</li><li>Report any database updates and/or changes to the 211 Susquehanna River Region Director and Database Curator.</li><li>Pass and maintain Community Resource Specialist (CRS) Certification through Inform USA, with required professional training and education programs. Certification must be obtained according to the Inform USA education and experience guidelines of eligibility.</li><li>Bachelor’s Degree or higher and one year of full-time employment</li><li>Associates Degree and two years of full-time employment</li><li>Perform other duties as assigned.</li><li>Work and communicate effectively with all members of United Way of Broome County and the 211 Susquehanna River Region staff.</li></ul>QUALIFICATIONS: &nbsp;Qualified candidates for the position will possess the following:Education and Experience Required:<ul><li>Associate’s degree required with minimum of two years related experience in health and human services, information and referral,library services, computer sciences, research, or related field</li><li>Excellent computer skills with demonstrated track record of successful database management</li><li>Strong organizational skills, critical thinking, and problem-solving abilities</li><li>Strong communication skills including written, verbal, and interpersonal communication</li><li>Good judgment and the ability to communicate with tact and discretion</li><li>Skilled in the use of technology to record and disseminate information</li><li>Ability to work independently, as well as in a team-oriented environment</li><li>Ability to handle multiple responsibilities in stressful, high-pressure situations</li><li>Ability to multi-task</li><li>Ability to establish and maintain positive and diverse working relationships</li><li>Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint and Outlook</li><li>A knowledge of community resources and services in Susquehanna River Region is preferred</li></ul>Competencies:<ul><li>Mission Focused</li><li>Relationship Oriented</li><li>Collaborator</li><li>Results Driven</li><li>Brand Steward</li></ul>PHYSICAL DEMANDS (sitting, standing, lifting, etc.): &nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects.SALARY RANGE:&nbsp;&nbsp;$18.00 -$19.25 per hour DOE. &nbsp;This is a full-time, non-exempt positionHOURS: &nbsp;Monday – Friday 8:30 am to 4:30 pm. Some evening and weekend hours may be&nbsp;required to support United Way of Broome County at events and meetings. &nbsp; Additional hours will be mandatory if a disaster occurs or State of Emergency is declaredTo apply, please send cover and resume to <a href="mailto:finance@uwbroome.org" target="_blank">finance@uwbroome.org</a> or mail to:&nbsp;United Way of Broome County, Inc.Attn:&nbsp; Senior Finance AssociatePO Box 550Binghamton, NY 13902United Way of Broome County recruits, hires and promotes without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/reassignment, citizenship, pregnancy or maternity, veteran status or any other status protected by applicable law.&nbsp;

Community Resource Specialist

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

Community Assistance Network (CAN) Advocate 

ORGANIZATION OVERVIEW
About United Way Fresno and Madera Counties&nbsp;
United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to&nbsp;advance lasting solutions and measurable change&nbsp;for the most urgent issues our neighbors face,&nbsp;particularly focusing on addressing the racial&nbsp;wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.
OVERVIEW OF RESPONSIBILITIES 
	Reporting to the Interim VP of Operations and Administration, this position is responsible for the physical and digital infrastructure at United Way, including maintenance and security of the property, management of tenants, and oversight of information technology vendors and systems. Building and parking lot are owned by United Way and include office space for United Way staff and tenants, community event spaces, and warehouse space. This position supervises the Office Manager and the Facilities Coordinator.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties &amp; Responsibilities
<ul><li>Ensure United Way’s physical property, telecommunications systems, and information technology are well-maintained and meet the needs of staff, tenants, and community members.</li>
<li>Proactively ensure ongoing maintenance and security of building and parking lot. Maintain prioritized list of maintenance needs. Ensure that items are assigned and completed in a timely and cost-effective manner, and communicated to appropriate stakeholders.</li>
<li>Provide oversight to community spaces and warehouse, creating and reinforcing guidelines for use so that all users can keep the spaces organized and ready for use at all times.</li>
<li>Manage processes and policies related to building tenants (long term contract as well as event groups), with the goal of a fully-leased property.</li>
<li>Oversee procurement and vendor relationships related to building maintenance and security as well as telecom services and information technology. Assess vendors and systems regularly to ensure alignment with UW’s needs. Regular vendors include, but are not limited to, janitorial, security, and IT support.</li>
<li>Manage budget for facilities and technology equipment purchase, maintenance, and contracts. Ensure timely processing of all relevant receivables and payables.</li>
<li>Maintain availability to staff for basic IT support such as troubleshooting equipment, and determining appropriate vendor for escalation as needed.</li>
<li>Manage the renewal of relevant property and liability insurances; report and track claims as needed.</li>
<li>Maintain good working relationship with relevant licensing and government agencies.</li>
</ul>Supervisory Responsibility
This position will oversee two internal staff as well as external IT, security, janitorial and vendor contracts.
Physical Demands
At times, this position may include periods of extended physical activity such as walking, climbing, stooping, kneeling, and bending to inspect all aspects of the property, including technology equipment. Position at times requires the ability to lift up to approximately 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/REQUIREMENTS
Knowledge, Skills and Expertise
<ul><li>Facilities management skills: ability to assess and complete basic maintenance, building, and repair tasks; knowledge of equipment, supplies, and materials used in commercial property maintenance; general understanding of plumbing, HVAC, electrical, security, etc.</li>
<li>IT skills: knowledge and understanding of standard office hardware and software systems; ability to troubleshoot hardware and software; experience with software and IT support vendors; ability to support users and suggest appropriate steps for resolution.</li>
<li>Ability to manage vendors, contracts, and budgets.</li>
<li>Ability to exercise good judgment, manage time effectively to solve problems and take initiative, assign tasks and projects to appropriate parties, and respond appropriately to changing circumstances and priorities.</li>
<li>Ability to develop and maintain relationships with multiple internal and external individuals.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Strong computer skills including Microsoft Office and cloud-based systems.</li>
<li>Fluency in English required, with strong written and oral communication skills.</li>
<li>Ability to multitask and work under tight deadlines in a fast-paced office environment.</li>
<li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.</li>
<li>Preferred but not required is experience managing tenants within a commercial office building.</li>
<li>Understanding of and commitment to the mission, vision, and goals of United Way.</li>
</ul>Education and/or Experience
<ul><li>Associate degree or equivalent from two-year college or technical school.</li>
<li>A minimum of 5 years relevant facilities experience with at least 1 year IT support experience.</li>
<li>Combination of experience and education.</li>
<li>Supervisory experience is strongly preferred.</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

12 Administration / Customer Service Jobs