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United Way of Northeast FloridaPosition Description<h2>Position Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operations Supervisor, Crisis &amp; 988&nbsp;</h2>Department:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Crisis &amp; 988Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Crisis &amp; 988 DirectorReviewed:&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; August 2024 &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;FLSA Status: Exempt&nbsp;Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.<h2>Our Values:</h2><ul><li>Teamwork - We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused - We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Crisis &amp; 988 Operations Supervisor performs a variety of technical and professional work associated with handling calls, chats and texts. The operations supervisor provides oversight and stabilization to daily operations, while also creating the infrastructure needed to support innovative products and new business lines. This position will maintain schedules of operations including ensuring that there is adequate coverage for 24/7/365 operations. This position works collaboratively with leadership in reviewing policy, procedures, training, and business practices to ensure compliance with funder contractual obligations and accreditation standards. This position is responsible for supervising Crisis &amp; 988 Specialists and providing ongoing quality assurance to staff. This position will be instrumental in assisting the Crisis &amp; 988 Director with maintaining partnerships with community mental health providers and creating a robust system of response to calls coming through 988.This position will handle incoming phone contacts as needed on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. They are also responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Operations Supervisor should have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met, and the ability to train crisis/988 call center specialists to provide high quality support to callers. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.As we continue to grow and meet the rising demand for same-day mental health crisis support in our community, we are adding a second Operations Supervisor Position to our 988 Team, who, along with our director and operations supervisor, will co-lead the day-to-day operations of our Crisis and 988 Team.&nbsp; As we expand our impact by adding the mediums of chat and text, this position will have a key role in the development of new workflows and continuous quality improvement initiatives.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Supervise Crisis &amp; 988 Specialists&nbsp;and conduct quality assurance monitoring of staff to ensure call quality metric goals are met and provide coaching and develop improvement plans as needed.</li><li>Review call recordings and documentation in collaboration with the 988 Team Lead(s) and assist in providing coaching and training to existing staff according to identified training needs.</li><li>Conduct program evaluations, identify needed process improvements, address problems, collect data, establish facts and draw valid conclusions and present thought-out plans or solutions.</li><li>Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Ensure Crisis/988 Specialists are accurately documenting telephone interventions transacted during the work shift.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards.&nbsp;</li><li>Provide on-site, remote, and after-hours supervision to the 988 program, including consultations, debriefing, arranging coverage, and other duties as needed.</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Maintain the 24/7 Team Lead and Call Specialist schedule, schedule/facilitate breaks to reduce the impact on call metrics.</li><li>Collaborate with team lead on training logistics, including coordinating remote training, module assessments, role plays, shadowing, and other training activities.</li><li>As needed, answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Ensure all established 988 policies and procedures are adhered to by call center staff.</li><li>Attend/lead staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Onboard and train newly hired Crisis/988 Specialists</li><li>Ensure all staff participate in training and maintain certifications as required by accreditation and needed for successful performance of duties.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Provide support with contracts, special programs and/or services to include preparation of reports for and various other funders in support of agreement requirements.</li><li>Assist with budget planning, monitoring, and prepare monthly/quarterly billing for services rendered.</li><li>Acknowledge new posts from Specialists, Crisis &amp; 988 Director, or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Develop and implement crisis related safety plans for all callers, and document in service delivery platform.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:<ul><li>Bachelor’s degree in social work, sociology or related field preferred.&nbsp;</li><li>Crisis, Screening and Suicide prevention work experience highly desirable.</li><li>Minimum 3 years’ experience in the human services, social work, or customer services field required</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to conduct approved suicide assessment.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change, regular schedule for this position will be 8:30am to 5:00pm Tuesday, Wednesday, and Thursday and alternating oversight of operations every other Friday Saturday, Sunday and Monday which will total 40 hours per week.</li></ul>Compensation and Benefits:<ol><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ol>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Crisis & 988 Operations Supervisor

SACA/211 RESOURCE NAVIGATOR, BILINGUAL 


About 211 

Pennsylvania 211 East is a free, confidential, non-emergency, comprehensive information and 
referral service that connects Berks, Carbon, Lancaster, Lebanon, Lehigh, Northampton, and 
Schuylkill county residents with the health and human services they need. 

About the Position 

Provide hands-on, community-based services to remove barriers to seeking assistance. 
This position is responsible for answering incoming calls, walk-ins, chat and text platforms, in 
addition to collecting client information and demographics. An emphasis on quality customer 
service skills and accurate data recording is essential. 

Accountability: Director, PA 2-1-1 East 

PRIMARY JOB RESPONSIBILITIES/DUTIES INCLUDE: 

 • Provide short -term case management services to identify needs and help to stabilize 
families. 

 • Respond to client concerns via inbound phone calls and/or walk-ins, with an 
appropriate tone of voice, paying close attention to voice inflection and volume. 

 • Maintain a non-judgmental attitude when speaking with callers, displaying sensitivity to all 
cultural backgrounds. 

 • Assessing caller needs and facilitating appropriate referrals for families and individuals 
seeking health and human service information. 

 • Accessing the 2-1-1 database for resources and appropriately refer callers. 

 • Demonstrate proficiency in using call center software, computer hardware and telephone 
equipment. 

 • Assist with general 211 calls as assigned. 


 • Provide application assistance for financial assistance and supplemental programs, 
i.e. SNAP, LIHEAP 

 • Proficient in use of Text and Chat 

SKILLS REQUIRED: 

 • Value diversity, equity and inclusion 

 • Ability to communicate fluently -Bilingual Spanish/English 

 • Excellent communication and listening skills, empathetic and calm demeanor 

 • Ability to actively assess client needs and show sensitivity to issue presented by callers 

 • Ability to communicate orally and in writing 

 • Ability to work well within a team environment and independently 

 • Ability to work in a fast-paced environment while maintaining attention to detail 

 • Demonstrated knowledge of Microsoft Office basics (Excel, Word, Outlook) 

 • Ability to effectively use technology including multiple software applications, text, chat and 
headset. 

 • Demonstrated knowledge of social services is desirable. 

TRAVEL: 

This position will travel between several locations in Lancaster. Reliable transportation is required. 

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee 
to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential 
functions of the job. 

 • Employee is primarily seated while performing duties. 

 • Employee must speak and hear; hands are regularly used to write, type, key and 
handle or feel small controls. 

 • Extensive use of the computer and phones in call center environment. 

The statements herein are intended to describe the general nature and level of work being 
performed by the employee assigned to this classification. They are not intended to be 
construed as an exhaustive list of all responsibilities, duties and skills required of incumbents. 

How to apply 

Please submit a resume to <a href="mailto:btice@uwlanc.org" target="_blank">btice@uwlanc.org</a> 


<a href="mailto:btice@uwlanc.org" target="_blank">mailto:btice@uwlanc.org</a>

United Way of Lancaster County

PA 211 SACA Resource Navigator

Position DescriptionPosition Title: Community Partnership School DirectorSupervisor: Vice President, Community Partnership SchoolsClassification: Full Time, ExemptSalary Range: $48,000-$55,000Location: Lee, Hendry, Glades CountiesApplication Deadline: November 8, 2024, 4:00pmSubmit Cover Letter and Resume: <a href="mailto:Angela@UnitedWayLee.org" target="_blank">Lisette@UnitedWayLee.org</a>About United Way of Lee, Hendry, and Glades:United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer driven organization dedicated to improving the qualityof life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners),community building, volunteer advancement, and information and referral. UWLHG is a $20 million nonprofit socialservices organization, with 80 employees in five locations with the main campus being located at 7273 ConcourseDrive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, andfederal grants.Position Summary:Guides high-quality program development, implementation, and management of the Community Partnership Schools.Develop and nurture positive relationships with school administrators and relevant community agencies tooperationalize the partnership, as well as work closely with the University of Central Florida support staff to monitor,report, and meet outcomes of the Community Partnership School grant.Essential Functions1. Participate in strategic planning with University of Central Florida, and community partners including FloridaGulf Coast University, Lee Health, and The School District of Lee County.2. Identify, develop, and implement exciting and engaging programming that supports the collective vision ofcommunity schools.3. Develop and market programs that aim to increase educational opportunities and social connections for thestudents, as well as their families.4. Develop and enhance parent involvement in class activities, connecting them with resources whenappropriate.5. Identify providers for health care, translation service, after school programming, etc.6. Negotiate local collaborative service agreements and contracts within conjunction with school leadership.7. Oversee that the Community Partnership School program meets all licensing, contractual, quality managementand outcome standards and requirements, in partnership with the University of Central Florida.8. Develop and regularly monitor the budget of each funding source and corresponding service areas.9. Coordinate billing and budgeting with the United Way Finance Department.10. Implement and manage the evaluation and reporting of data from each of the service areas.11. Represent the community school at pertinent meetings / functions.12. Attending trainings and site visits as required.13. Direct contract management activities for program and develop plan for sustainability.14. Participate in fundraising and grant writing activities.15. Participate in the quality improvement process and conduct performance evaluations.16. Recruit, hire, train and supervise Community Partnership School program staff.17. Develop procedures and policies as needed.18. Provide monthly updates of the Community Partnership School for Community Impact to present at themonthly Board of Directors meetings.19. Supervisory Responsibilities: Oversee the Community Partnership School staff, volunteers, and interns. Maintainconfidentiality and adhere to HIPAA regulations.Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities,duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities maychange at any time with or without notice.Education, Skills, and Experience: • Master’s degree in a Human Services-related field from an accredited college or University preferred. • Minimum of five (5) years' experience in children’s services, education, or community health, with two (2) yearsin program development and administration. Knowledge of volunteer management, community relations, andproject management. • Interpersonal: Excellent active listening, interpersonal, and cultural diversity skills. Strong problem-solving, criticalthinking, prioritization, and judgment abilities. • Communication: Proficient in business writing, report preparation, and public speaking. Able to presentinformation and respond to diverse groups, including employees, managers, and senior leaders. • Technical: Proficient in MS Office and database programs. • Administrative: Strong operational and organizational skills. • Preferred: Local experience with the School District of Lee County and/or school administrators. Experience incommunity engagement.Licenses: Valid Florida Driver’s License with a driving record that meets our insurance guidelines.Physical Requirements &amp; Working ConditionsPhysical Demands: The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. While performing the duties of this job, theemployee is regularly required to sit for long periods of time, talk, and/or hear. The employee is frequently required touse finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee mustfrequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may beadditional physical requirements associated with department meetings/events. Specific vision abilities required by thisjob include close vision, distance vision, depth perception and ability to adjust focus. Requires talking, hearing, andvisual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsitemeetings, or event locations within Lee, Hendry, or Glades County.Work Environment: The work environment characteristics described here are representative of those an employeeencounters while performing essential functions of this job. Reasonable accommodation may be made to enableindividuals with disabilities to perform the essential functions. This job operates in a professional office environment,including occasional off-site venues, and outside event areas in various weather conditions. This role routinely usesstandard office equipment such as computers, phones, and photocopiers. This is a full-time position. Days and hours ofwork are Monday through Friday, typically 8 a.m. - 5 p.m. Evening and weekend events may be required as job dutiesdemand.United Way is an equal employment opportunity employer and does not discriminate against any person because ofrace, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protectedby law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities,and all employment actions. United Way will make reasonable accommodations for qualified individuals with knowndisabilities unless doing so would result in undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.Level II background screening will be conducted because of the nature of the position. Applicants may be asked totake an online skills assessment.UWLHG is an exceptional workplace that can provide you with: • Opportunity to work with smart, passionate and enthusiastic team members and volunteers • Working with diverse staff and other constituents • Culture of high-performance expectations and accountability • Exciting and challenging work • Opportunity to help solve the community’s toughest problems • Competitive pay that is commensurate with demonstrated successful performance and experience • Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO

United Way of Lee, Hendry, Glades

Community Partnership School Director 

The Stewardship Manager advances United Way’s major gift and planned giving programs. The position is responsible for cultivating and stewarding donors and prospects capable of making a major gift. The Stewardship Manager reports to the Senior Vice President of Philanthropy and is responsible for supporting the VP and SVP in their fundraising efforts.&nbsp; This position holds the primary working relationships with the leaders of the de Tocqueville society cabinet.We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.General Responsibilities:&nbsp;<ul><li>Inform and administer department strategies identifying and engaging current donors and major gift prospects to increase major and planned gifts</li><li>Help create executable, replicable and measurable fundraising outcomes for the department</li><li>Manage a portfolio of donors, meeting with them regularly and working with them to build an understanding of their philanthropic interests and how United Way can deepen our&nbsp;</li></ul>relationship with them.&nbsp;<ul><li>Ensure all current donors, lapsed donors and prospects are solicited appropriately and accurately.&nbsp;</li><li>Participate in creating and delivering department programs and events, collateral and communication plans in coordination with Marketing &amp; Communications.</li><li>Collaborate with other departments and organizational leadership.&nbsp;</li><li>Monitor and maintain budget controls.</li><li>Help set fundraising goals for de Tocqueville Society in partnership with Chairs and internal stakeholders.</li></ul>Key Accountabilities:&nbsp;<ul><li>Represent United Way’s de Tocqueville Society at all United Way events (some nights and weekends).&nbsp;</li><li>Recruit and support de Tocqueville chairs, committee chairs and cabinet members.&nbsp;</li><li>Participate in creating and delivering department programs and events, collateral and communication plans in coordination with Marketing &amp; Communications.</li></ul>KSA (Knowledge, Skills and Abilities):<ul><li>Bachelor’s degree required in related areas of position responsibilities</li><li>Minimum 3-5 years of experience in a major gifts role with proven results fer example experience working with donor capable of making a major or planned gift</li><li>Working knowledge of tax smart giving tools, planned giving programs and vehicles</li><li>Proficient in Microsoft Office&nbsp;</li><li>Experience with donor databases</li><li>Strong analytical and critical thinking skills</li><li>Excellent written and verbal communication skills</li><li>Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community</li></ul>To apply, please access&nbsp;<a href="https://helpingpeople.org/careers/" target="_blank">https://helpingpeople.org/careers/</a> to submit your resume&nbsp;and/or cover letterEmployment is contingent upon a successful background check.United Way of Greater St. Louis is an equal opportunity employer.

United Way of Greater St. Louis

Greater St. Louis

Leadership Societies Manager

Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; President and CEOLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must reside in WisconsinThe Communication and Marketing Specialist will collaborate with the leadership and communication teams in the planning, development, and implementation of marketing and communications efforts. This role is essential in amplifying United Way of Wisconsin’s message, engaging with the member network, and increasing visibility and support for statewide and local initiatives.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to adding value to the team with a goal of implementing United Ways strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is crucial in advancing the mission of United Way through strategic communication and marketing efforts, lifting up local United Ways throughout Wisconsin, and enhancing United Way’s visibility and impact.Communications<ul><li>Execute the internal communications strategy for the Strategic Insights business unit, including key messaging, communication channels, and tactics.</li><li>Create and deliver strategic insights content, including email updates, newsletters, intranet content, videos, and presentations.</li><li>Collaborate with key organizational stakeholders to ensure all communication is approved and signed off by featured business units.</li><li>Monitor and measure the effectiveness of internal communications and make recommendations for improvement based on feedback and data analysis.</li><li>Refine and maintain the organization’s content calendar to ensure that communications are timely and relevant.</li></ul>Marketing and Outreach<ul><li>Develop and implement marketing campaigns to raise awareness of United Way, statewide initiatives, and local United Way priorities.</li><li>Create and manage content for the website, social media platforms, newsletters, Annual Report, and promotional materials.</li><li>Conduct market research to identify target audiences and effective messaging strategies.</li><li>Collaborate with local network subject matter experts and internal staff to highlight key programs and success stories.</li><li>Assist in organizing and promoting member services and the annual conference.</li><li>Monitor and analyze the effectiveness of marketing efforts, providing insights and recommendations for improvement.</li><li>Maintain a consistent brand voice and ensure alignment with organizational values and United Way Worldwide (UWW) brand standards.</li><li>Create and distribute press releases to local media highlighting United Way’s impact in Wisconsin.</li><li>Partner with the communications team to design and order print materials including letterhead, brochures, posters, business cards, thank you cards, signage, and flyers.</li></ul>Business Operations and Project Coordination<ul><li>Recommend and implement streamlined solutions that eliminate inefficiencies and improve productivity across the team.</li><li>Run and analyze regular communication and marketing meetings, help the team identify capacity issues and resource allocation.</li><li>Serve as a liaison with internal and external partners.</li><li>Create and manage libraries of templates for team members to use, such as recruitment screeners, email templates, discussion guides, and deliverable templates.</li><li>Support other key team initiatives as requested.</li></ul>Additional Responsibilities<ul><li>Develop annual marketing plans that support business development goals.</li><li>Serve as the primary contact for media inquiries and collaborate with United Way of Wisconsin staff and members to support media relations.</li><li>Support organizational outreach efforts by attending and exhibiting at community events and conferences.</li><li>Assist in managing the photo library for United Way’s promotions/archive.</li><li>Assist in managing the marketing budget for supplies, software, swag, and printed materials.</li><li>Drive audience segmentation and targeting for email campaigns; compile email lists.</li><li>Keep abreast of best practices, trends, tools, and techniques related to marketing.</li><li>Respond to and assist staff with marketing needs.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Bachelor’s degree in communications, marketing, journalism, or a related field.</li><li>Minimum of 3 years of experience in internal or external communications, or marketing.</li><li>Proven track record in developing and executing communication strategies; experience in the healthcare industry is a plus.</li><li>Experience developing and implementing robust and strategic marketing and communications plans to reach business objectives.</li><li>Experience with website content management systems.</li><li>Experience managing content for multiple digital communications channels and social media platforms.</li><li>Intermediate use of Microsoft Office products.</li><li>Strong written and verbal communication skills, including editing and proofing.</li><li>Solid project management skills; experience in process optimization and resource allocation is a plus.</li><li>Strong organizational and time management skills, with the ability to manage multiple projects simultaneously while maintaining attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>Passion for non-profit work and commitment to the mission of United Way.</li><li>Ability to work and communicate with people from a wide range of backgrounds and identities.</li><li>Experience in a non-profit environment preferred.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

United Way of Wisconsin

Communication and Marketing Specialist

Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Director of Strategy and Mission AdvancementLocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Must reside in WisconsinThe Contracts and Operations Coordinator will support the organization by managing contracts, ensuring compliance, and optimizing operational processes. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively across departments to ensure smooth and efficient operations.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to adding value to the team with a goal of implementing United Ways strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in ensuring the organization’s operations run smoothly and efficiently, supporting the mission through effective contract management and operational coordination.Contract Management:<ul><li>Develop, draft, and review procurement contracts, ensuring alignment with the organization’s needs, compliance standards, and best practices.</li><li>Create, implement, and maintain a contract tracking and management system to oversee contract life cycles, renewals, modifications, and terminations.</li><li>Ensure all procurement contracts adhere to organizational policies, legal standards, and funder requirements.</li><li>Serve as a lead Contract Specialist for all types of contracts and MOUs.</li><li>Assist with contract submissions, including gathering information, progress tracking, signature processing, delivery, and serving as liaison with the executive office, finance, and other internal teams.</li><li>Coordinate the collection of data to maintain department dashboards for internal and external reporting (Key Performance Indicator reporting).</li><li>Coordinate interactions and manage relationships between partners, sub awardees, and contracted partners.</li></ul>Operations Coordination:<ul><li>Support the development and implementation of operational policies and procedures.</li><li>Assist in the planning and execution of organizational projects and initiatives.</li><li>Coordinate with various colleagues to ensure alignment and efficiency in operations.</li><li>Monitor and report on operational performance metrics, identifying areas for improvement.</li><li>Oversee the maintenance, continuity, and consistency of business processes related to operational services.</li><li>Identify service improvement opportunities to enhance operational efficiency.</li><li>Create and maintain documentation, procedures, standards, and policies related to operational services.</li></ul>Compliance and Reporting:<ul><li>Ensure compliance with local, state, and federal regulations related to contracts and operations.</li><li>Prepare and submit required reports to regulatory bodies and funding agencies.</li><li>Support the finance team in maintaining accurate records and documentation for audits and desk reviews.</li><li>Assist in the development and implementation of risk management strategies.</li><li>Ensure subrecipient monitoring procedures comply with federal and other applicable regulations.</li><li>Lead regular monitoring reviews to ensure sub awardee compliance with State of Wisconsin and OMB requirements for grant fiscal management.</li><li>Assist in interpreting and applying laws and regulations, executive orders, Office Management Budget (OMB) circulars, funder requirements, and state statutes as they relate to grant administration.&nbsp;</li><li>Ensure procurement activities align with legal standards, funding requirements, and organizational goals.</li></ul>Financial Management:<ul><li>Utilize financial accounting software systems to process expenditures, produce financial reports, reconcile expenses, and initiate corrections.</li><li>Assist in determining if grant budget modifications are needed to align with activities.</li><li>Support the accounting team in reviewing monthly and quarterly grant financials to ensure completeness and accuracy; initiate corrections as needed.&nbsp;</li><li>Work closely with program managers, finance, and other functions to establish vendor agreements that support the mission and objectives of the organization.</li><li>Build strong, long-term relationships with suppliers to ensure procurement activities contribute to the success and sustainability of the agency’s programs.</li></ul>Education and Experience<ul><li>Bachelor’s degree in business administration, management, or a related field; or appropriate combination of education and experience.</li><li>Minimum of three years of experience in contract management, operations, or a related role.</li><li>Experience in a non-profit or public sector environment is a plus.</li><li>Three years of grant project implementation and/or fiscal management experience.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Strong organizational and time management skills, with the ability to manage multiple tasks and projects simultaneously.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite and contract management software.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving skills and the ability to think critically.</li><li>Knowledge of legal and regulatory requirements related to contracts and operations.</li><li>High level of integrity and professionalism.</li><li>Demonstrated project coordination skills, including knowledge of tools and processes for effective timeline monitoring, deliverables tracking, regular team communication, and continuous improvement strategies.</li><li>Demonstrated experience in handling and securing documents containing sensitive and confidential information.</li><li>Flexible – able to adapt to changes in client/internal needs quickly and work flexible hours to meet challenging and changing deadlines.</li><li>Customer service focus, curiosity, and analytical thinking.</li><li>Global/organizational perspective, problem-solving skills, ability to work in a fast-paced environment, high attention to detail, initiative, and commitment to excellence.</li><li>The ideal candidate is a quick learner, a strong performer, an individual with strong attention to detail, a desire for accuracy to support the organization’s contract’s function, and a team player passionate about their work and takes pride in attention to detail for successful outcomes.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

Contracts and Operations Coordinator

We are searching for an Impact and Engagement Manager - Education&nbsp;to be part of our United Way team located in Hartford Connecticut. This position&nbsp;will contribute to progress toward United Way's impact goals around early childhood education and grade-level reading by developing, implementing, and managing the operations of United We Read programs, with an emphasis on United Way Readers., and occasional support for other programs such as the Campaign for Grade-Level Reading, and other projects and initiatives in support of United Way’s literacy efforts. &nbsp;&nbsp;&nbsp;&nbsp;This position’s responsibilities include project management for volunteer recruitment and program participant enrollment; developing, monitoring, and participating in partnerships and collaborations to advance impact goals; planning and coordinating communications messaging and tactics among key partners; and providing content for grant applications, reports, and fundraising initiatives.&nbsp;What you will do:<ul><li>Understand local communities and develop and maintain effective relationships with community stakeholders and public/private partners to address United Way priorities.</li><li>In partnership with leadership volunteers and community partners, identify needs, assets, partners, resources, and innovative approaches to achieve intended community goals.&nbsp;</li><li>Oversee management of a portfolio of initiatives, collaboratives, and projects; and ensure effective engagement of volunteers (individuals and teams) in support of these strategies.</li><li>Develop knowledge of all United Way of Central and Northeastern CT programs and initiatives and represent United Way in the community as needed, both during and after regular business hours.</li><li>Serve as liaison to selected funded partner agencies within the scope of United Way’s early grade literacy portfolio.</li><li>Recruit/support volunteers in implementing United Way engagement opportunities.&nbsp;</li><li>Manage implementation of episodic group volunteer experiences that support community goals and the goals of corporate partners.</li><li>Design and manage community engagement services, experiences, and initiatives.</li><li>Facilitate effective cross-functional teamwork with internal and external partners.</li><li>Responsible for managing assigned sites for the United Way Readers program, including but not limited to overseeing the recruitment, training, scheduling, recognition, and retention of volunteers; building relationships with school and&nbsp;community-based&nbsp;partnerships&nbsp;to support program expansion; providing technical assistance and capacity building support to school-based&nbsp;partners; and compiling and sharing data for use with funders and programmatic partners.</li><li>Responsible for oversight and management of assigned sites for Read for the Record, Read Across America Day, and the Summer Reading Challenge. This includes participating in cross-functional teams to support volunteer recruitment and marketing of said events. Liaise to assigned participating school districts. Assist with book selection and ordering, as well as preparation of volunteer materials. Work with marketing to recruit local dignitaries, determine kickoff site locations, plan the run of shows and additional logistics.&nbsp;</li><li>Manage assigned tasks to support the Hartford Campaign for Grade-Level Reading; perform duties including convening communications staff/teams of CGLR partners; compiling content to inform messaging and support newsletter distribution and relationship building among key communities and early learning partners, and leading special projects that relate to efforts around early childhood education and grade level reading.</li><li>Responsible for overall management of all United Way Readers communications such as content for email newsletters, ensuring volunteers are informed of timely information and training opportunities, etc. Serves as Education Team liaison to marketing department.</li><li>Coordinate process for securing content for development of early literacy related grant applications; write copy for grant applications and provide support for the completion of grant-related reports.</li><li>Work in tandem with the designated United Way field instructor to directly supervise and provide guidance to UConn MSW Interns.</li><li>Performs other duties as needed.</li></ul>About You<ul><li>Bachelor’s degree in human services, education, social impact design, development, marketing, communication, data management, social work, public policy, or related field and/or equivalent experience preferred.</li><li>The ideal candidate is bilingual in Spanish and has familiarity with our local communities.</li><li>Minimum two years’ experience in volunteer management, social impact design, corporate community relations, project management, community organizing, or other related areas required; three years’ experience preferred.</li><li>Driver’s license and valid transportation required.</li><li>Technology skills including expertise with Microsoft Office and database management; willingness to learn new applications and identify innovative ways for technology to support organizational objectives.</li><li>Familiarity with asset-based and/or social impact design approaches to community development, volunteerism, corporate philanthropy, and tutoring/mentoring.</li><li>Project management skills: ability to multitask, problem-solve, prioritize, delegate, and to create systems and processes.</li><li>Requires excellent knowledge, skills and abilities in data analysis and insight generation, translation of complex issues into actionable efforts.</li><li>Excellent communication skills; able to communicate effectively and articulately in writing and orally.</li><li>Ability to keep his/her composure with the public and co-workers in everyday, stressful situations.</li><li>Ability to perform job with integrity, mission, vision, and values consistent with United Way of Central and Northeastern Connecticut.</li><li>Solid relationship management skills enhancing internal organizational relations and external community interactions.</li><li>Ability to relate well with people from diverse groups.</li><li>Ability to work in a fast-paced environment and juggle multiple priorities, and able to react and adjust quickly to changing conditions.</li><li>Holds self and other team members accountable for achieving results.</li><li>Top priority is to create real social change that leads to better lives and healthier communities. This drives performance and professional motivations.</li><li>Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li><li>Some night and weekend hours required.&nbsp;</li></ul>

United Way of Central and Northeastern CT

Impact and Engagement Manager -Education

ABOUT UNITED WAYS OF CALIFORNIAOur Mission and Vision:United Ways of California’s (UWCA) mission is to improve health, education, and financial stability for low-income children and families by enhancing and coordinating the community impact and advocacy work of California’s United Ways. We imagine an equitable California where every individual has the resources and opportunities they need to thrive.Why You Should Join Our Team:The work that we do at United Ways of California is dedicated to removing systemic barriers and fostering inclusivity through diversity, equity, and inclusion. Our goal is to promote belonging, job satisfaction, and overall well-being. If you believe that everyone deserves opportunities to live a good life and are excited about the opportunity to work together to advocate for the expansion of policies and programs that support our three foundational pillars of education, health, and financial empowerment, then join us to build a better, thriving California.ABOUT THE POSITIONReporting to the Associate Director of Economic Mobility, the Free Tax Prep Assistance Coordinator will primarily help coordinate the organization’s network of partners providing free tax prep assistance services. The Free Tax Prep Assistance Coordinator will help manage organizational efforts to coordinate the UWCA network in our shared goal of increasing capacity and services to low-income Californians and connecting them to critical tax credits such as the Earned Income Tax Credit, the Child Tax Credit, and the California Earned Income Tax Credit.Working closely with the Economic Mobility Program Manager, this position will collaborate closely with the organization’s programmatic teams, a network of over 14 local United Ways, government partners, third-party vendors, and statewide outreach partners, and will be part of United Ways of California’s passionate 20+ staff working across the state to solve some of California’s most critical issues facing low-income families today. The Free Tax Prep Assistance Coordinator will have exposure to a wide variety of resources, tools, and best practices available through the United Way network, and will have the ability to make connections with other service staff across the state.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES<ul><li>Implement coordination of critical free tax prep services via our systems such as web, chat, and text, including creating and deploying new content on these platforms.&nbsp;</li><li>Collaborate with local United Ways and statewide partners for the purpose of developing and implementing a comprehensive outreach and support program.&nbsp;</li><li>Create impactful new social media and web content, including graphics, and captions and help post generated social media content across all channels.</li><li>Be the primary point of contact for troubleshooting and training with partners, and sometimes clients, on MyFreeTaxes.org, GetYourRefund.org platform, and appointment scheduling to ensure successful client services.&nbsp;</li><li>Monitor on a day-to-day basis our service systems to ensure messages and questions are answered and/or directed to right partners.&nbsp;</li><li>Research and gather best practices and input from network members to collaboration and capacity building amongst our networks.&nbsp;</li><li>Track and maintain a variety of manuals and electronic files or records from our systems to provide up-to-date information and support to our network partners.&nbsp;</li><li>Track MyFreeTaxes.org analytics and other service system reports to ensure we’re on track to meet service deliverables; report information back to partners as needed/appropriate.&nbsp;</li><li>Provide input to system improvement efforts in partnership with key staff, partners, and organizations.&nbsp;</li><li>Coordinate the preparation and submission of reports on grant deliverables and expenditures as required by funders.</li></ul>REQUIREMENTS AND QUALIFICATIONSEducation And Experience<ul><li>Bachelor’s Degree or higher in relative field required (e.g. social services, communications, business, public relations, etc.) required.</li><li>Minimum of three years’ work experience either in project coordination, or providing</li></ul>program support in economic development, poverty reduction, education or humanservices designed to support low-income communities, in a private, public or non-profit organization.&nbsp;<ul><li>Minimum one year experience leading free tax prep programming preferred.&nbsp;</li></ul>Skills And Qualifications<ul><li>Familiarity with managing online and virtual data systems and platforms.</li><li>Tech savvy and quick to adapt to new programs; familiarity with using Slack, Zoom, Canva, Google Drive, Air Table and Dropbox a plus.</li><li>Strong verbal and written communication skills and comfortability in communicating with partners and members of the public. Bilingual in Spanish is strongly preferred.</li><li>Excellent judgment and problem-solving ability.</li><li>Ability to multitask under deadlines. Ability to efficiently manage time and effectively manage workload. Demonstrated ability to work remotely.</li><li>Self-starter with the ability to work independently with staff guidance.</li><li>Ability to travel to periodic quarterly in-person team meetings a plus.</li></ul>Other Requirements and Preferences<ul><li>Prolonged periods of sitting at a desk and working on a computer.</li><li>Strong ethical backbone, willingness to make the extra effort to do the right thing.</li><li>Reliable transportation with minimum insurance/liability coverage.</li><li>Ability to travel periodically across California for in-person meetings, if necessary (reimbursements for travel costs provided).</li></ul>LocationUnited Ways of California is a virtual office space. The Free Tax Prep Assistance Coordinator can be located anywhere within the state of California, but Bay Area, Sacramento, or Los Angeles is preferred.Compensation and BenefitsMedical, Dental and Vision Insurance, 401k Retirement Plan, Vacation LeaveTo ApplySubmit a signed cover letter and resume by email detailing your skills, experience, and why you are interested in this position.Email:&nbsp;<a href="mailto:HR@unitedwaysca.org" target="_blank">HR@unitedwaysca.org</a>(Word or .PDF format only)Deadline to Apply: October 30, 2024The United Ways of California is an Equal Employment Opportunity Employer. We value and honor the diverse experiences, knowledge, skills, and perspectives of each individual. Our commitment to fairness and equity means that discrimination and prejudice have no place here. We strive to create policies and practices that are unbiased, inclusive, and considerate of every facet of a person’s identity. If you require any accommodations to complete this application, please email <a href="mailto:HR@unitedwaysca.org" target="_blank">HR@unitedwaysca.org</a>.

United Ways of California

Free Tax Prep Assistance Coordinator

ABOUT UNITED WAYS OF CALIFORNIAOur Mission and Vision:United Ways of California’s (UWCA) mission is to improve health, education, and financial stability for low-income children and families by enhancing and coordinating the community impact and advocacy work of California’s United Ways. We imagine an equitable California where every individual has the resources and opportunities they need to thrive.Why You Should Join Our Team:The work that we do at United Ways of California is dedicated to removing systemic barriers and fostering inclusivity through diversity, equity, and inclusion. Our goal is to promote belonging, job satisfaction, and overall well-being. If you believe that everyone deserves opportunities to live a good life and are excited about the opportunity to work together to advocate for the expansion of policies and programs that support our three foundational pillars of education, health, and financial empowerment, then join us to build a better, thriving California.ABOUT THE POSITIONThe Marketing and Communications Manager will primarily oversee the overall strategy and day-to-day management of the United Ways of California’s (UWCA) social media channels and email marketing systems, support in-house Spanish translation and ensure content is accurate and culturally appropriate, and collaborate to improve analytics, reporting, and cross-organizational digital marketing efforts.ESSENTIAL JOB DUTIES AND RESPONSIBILITIESIntegrated Communications Strategy<ul><li>Collaborate with the team to develop clear communications objectives and methods for measuring qualitative and quantitative communications outcomes.</li><li>Develop a contextual understanding of the organization’s core programs and advocacy priorities and apply this knowledge to recommend strategies and tactics that advance the organization’s communications efforts; collaborate with the communications team to create multi-channel programmatic and issue-based communications strategies.</li><li>Support the streamlining of communications best practices, including helping create internal organizational guides, tools, and resources.</li><li>Help identify collaboration opportunities with local California United Ways; support strengthening systems of sharing communications best practices across the network and communications channels.</li><li>Help identify and implement equity and inclusion best practices (Including accessibility and translation).</li></ul>Social Media Strategy and Management<ul><li>Manage daily operations of all social media accounts, including Facebook, Instagram, Twitter, LinkedIn, and YouTube; schedule and post content consistently using Sprout Social, ensuring optimal timing for audience engagement.</li><li>Monitor trends and provide recommendations for new approaches and expansion into additional platforms, as appropriate.</li><li>Develop channel and audience-appropriate content; craft and implement targeted social media strategy to drive organizational awareness and program participation.</li><li>Collaborate with programs, policy, and communications teams to create monthly social media calendars aligned with programmatic dates, legislative timelines, monthly themes, and other organizational content strategy.</li><li>Collaborate with team members and partners to gather community stories, testimonials, and updates to share on social platforms.</li><li>Keep up to date on California issues to ensure social media content is timely, responsive, and appropriately relevant to and reflective of the state’s current political and economic climate.</li><li>Facilitate the growth of our online community; engage with relevant communities, partner and mission-aligned organizations, and on relevant issue areas to expand reach and impact.</li><li>Foster relationships with followers by responding to comments, messages, and inquiries in a timely manner, in both English and Spanish.</li><li>Collaborate with the Brand Manager for graphic design and toolkit creation needs; support toolkit implementation within Social Press Kit, as needed.</li><li>Make recommendations for sharing social media best practices and tools with community ambassadors, partner organizations, staff, and volunteers.</li><li>Support staff with creative development and alignment of paid social media ad campaigns with organic or boosted content; internally run and monitor campaigns, manage ad budgets, as needed.</li></ul>Digital Marketing and Analytics Support<ul><li>Assist with implementation of communications strategies; support in managing vendors, advertising, and digital marketing projects, as needed.</li><li>Manage email marketing systems; format emails to ensure visually appealing and effective communication, collaborate with team members to coordinate timely email sends, optimizing engagement and response rates.</li><li>Support list management; manage and segment email lists to improve targeting, maintain database health, and ensure compliance with privacy regulations.</li><li>Identify opportunities to optimize email campaigns; leverage automation tools, analyze performance data, and conduct A/B testing, as needed.</li><li>Set up systems to track and analyze performance metrics across social media and email platforms; develop insights and recommendations to inform future strategies.</li><li>Coordinate with the team to create streamlined dashboards and hubs for storing and viewing communications systems data, as needed.</li><li>Utilize Google Analytics to track website traffic and user behavior, providing actionable insights, as needed.</li><li>Share communications outcomes across the organization, including providing information for monthly grant reporting, as needed.</li></ul>Spanish Translation Oversight<ul><li>Translate and adapt communications materials (e.g., newsletters, social media posts, website content) into Spanish to ensure accessibility for diverse audiences.</li><li>Review and edit translated content to ensure accuracy, cultural relevance, and adherence to organizational tone and style.</li><li>Collaborate with team members to maintain consistent messaging across languages.</li><li>Develop and implement efficient processes for translating and localizing content to improve workflow and turnaround times.</li></ul>REQUIREMENTS AND QUALIFICATIONSEducation And Experience<ul><li>Bachelor’s Degree or higher in marketing, communications, graphic design, journalism, public relations, public policy, social work, nonprofit management, or related field preferred but not required.</li><li>Minimum of 5 years of related experience in social media management or digital marketing/communications (lived experiences may also be considered); prior nonprofit industry experience or relevant field is preferred.&nbsp;</li><li>Demonstrated experience with producing timely and effective written communications pieces; experience with writing for digital, web-based platforms preferred.</li><li>Strong understanding of digital marketing tools and techniques.</li><li>Tech savvy and quick to adapt new programs; familiarity with using Slack, Zoom, Canva, Google Drive, and Dropbox.</li><li>Experience working with low-income, diverse communities, with a commitment to racial and economic justice, a plus.&nbsp;</li></ul>Skills And Qualifications<ul><li>Sharp verbal and written communication skills; comfortability in communicating with partners and working directly with members of the public.&nbsp;</li><li>Bilingual—fluent in Spanish and experience communicating with external audiences in Spanish (written and verbal) required.</li><li>Strategic mindset and excellent planning skills, with an ability to plan and devise appropriate program strategies.</li><li>Strong project management skills and ability to multitask under deadlines. Ability to efficiently and independently manage time and workload.</li><li>Ability to support implementation and evaluation of marketing campaigns.</li><li>Proven track record of the ability to form strategic relationships with partners and stakeholders.</li><li>Strong interpersonal communication skills and emotional intelligence, and ability to work collaboratively with many stakeholders.</li><li>Ability to think and work independently, and do so diligently in a virtual office environment, to think creatively to solve problems with limited oversight, excellent judgment and problem-solving ability.</li></ul>Other Requirements and Preferences<ul><li>Prolonged periods of sitting at a desk and working on a computer.</li><li>Ability to travel periodically across California for in-person meetings, if necessary (reimbursements for travel costs provided).</li></ul>LocationUnited Ways of California is a virtual office space. The Marketing and Communications Manager can be located anywhere within the state of California, but Bay Area, Sacramento, or Los Angeles is preferred.Compensation and BenefitsMedical, Dental and Vision Insurance, 401k Retirement Plan, Vacation LeaveTo ApplySubmit a signed cover letter and resume by email detailing your skills, experience, and why you are interested in this position.Email:&nbsp;<a href="mailto:HR@unitedwaysca.org" target="_blank">HR@unitedwaysca.org</a>(Word or .PDF format only)Deadline to Apply: October 28, 2024The United Ways of California is an Equal Employment Opportunity Employer. We value and honor the diverse experiences, knowledge, skills, and perspectives of each individual. Our commitment to fairness and equity means that discrimination and prejudice have no place here. We strive to create policies and practices that are unbiased, inclusive, and considerate of every facet of a person’s identity. If you require any accommodations to complete this application, please email <a href="mailto:HR@unitedwaysca.org" target="_blank">HR@unitedwaysca.org</a>.

Marketing and Communications Manager

1 | P a g eUnited Way of Lancaster is looking for a Coordinated Entry Intake Specialist to join our PA 211 East team. United Way for nearly 100 years has brought together the financial resources of donors, the passion of community volunteers, the expertise of community partners, and the dedication of the United Way staff to create change in our community. If you are a passionate and dedicated individual with a desire to make a difference, we’d like to talk to you.This position works with the 211 Team to provide information, referral, and prescreening for County specific programs, while acting in accordance with our values, vision, and mission.Responsibilities: • Answering inbound phone calls in a professional manner.&nbsp; • Assessing caller needs and facilitating appropriate referrals for families andindividuals seeking information regarding homelessness including evaluation eligibility using criteria for specialized housing contracts. • Assessing the 211 database and Continuum of Care database for resources and appropriately refer calls. • Demonstrate proficiency in using call center software, computer hardware and telephone equipment. • Maintain accurate data files to include reporting data needed to complete the program’s monthly quality assurance and outcomes reports.Qualifications: • Bachelor’s degree in social work or equivalent work experience in health and human services field. • Bilingual in Spanish and English a plus&nbsp; • A Valid Driver’s License is required&nbsp; • Clearances are required with relevance to the positionThis is full–time, Monday – Friday. Hourly Rate is $20.00/hrWe offer a competitive compensation and benefits package.<a href="mailto:btice@unwlanc.org" target="_blank">mailto:btice@unwlanc.org</a>2 | P a g eAll United Way of Lancaster employees are employed at will.United way of Lancaster is an Equal Opportunity Employer committed to diversity in the workplace.All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or other protected status.Please send your resume to <a href="mailto:btice@uwlanc.org" target="_blank">btice@uwlanc.org</a>. No phone calls please.

51 3 - 5 years of experience Jobs