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Title:&nbsp;Volunteer and Outreach Coordinator&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Reports to:&nbsp;Director of Marketing &amp; Public RelationsAbout United Way of Northern Utah: United Way of Northern Utah is a 501(c)(3) non-profit organization that serves Weber, Morgan, Box Elder, Cache, and Rich counties. Its mission is to unite people and organizations to build a healthy, stable, well-educated community where individuals, families, and neighborhoods thrive. Website:&nbsp;<a href="http://www.uwnu.org&amp;nbsp" target="_blank">http://www.uwnu.org&amp;nbsp</a>;Goal:&nbsp;United Way of Northern Utah (UWNU) convenes rigorous and effective partnerships to improve the health, education, and financial stability of every person. Volunteers play a critical role in strengthening relationships, building a sense of pride in community development, and empowering programs to increase their impact. As such, UWNU is seeking a Volunteer and Outreach Coordinator to lead our organization in recruiting volunteers to build capacity for our internal programs and provide guidance and support to UWNU departments and programs in volunteer management and retention best practices. This position will enhance and develop equitable, meaningful volunteer opportunities to connect and inspire through year-round engagement and communication. In addition, the Volunteer and Outreach Coordinator will facilitate an internal UWNU Outreach Committee to help organize our community event tabling efforts, support promoting a cohesive brand, and prioritize efforts based on capacity and opportunity. Proactive in nature, UWNU seeks a self-motivated candidate who is confident in actively engaging with volunteers and managing competing priorities.Key Responsibilities:&nbsp;Volunteer Recruitment to Build Capacity for UWNU Departments and Programs<ul><li>Proactively engage throughout the community to recruit volunteers for multiple&nbsp;UWNU departments, programs, and services through tabling at events, presenting to partners and groups, implementing targeted outreach, utilizing virtual platforms/social media, and fielding volunteer inquiries.&nbsp;</li><li>Collaborate with UWNU programs and services to understand specific volunteer needs, tailor recruitment strategies based on program requirements (e.g., one-time events vs. long-term commitments), and build a diverse network of potential volunteers through innovative and creative approaches to community engagement.</li><li>Develop and maintain a segmented volunteer database (e.g., one-time, long-term, corporate, and group volunteers) and implement a mass communication platform to engage and notify individuals about relevant volunteer opportunities.</li><li>Stay informed about community volunteer projects and needs, referring volunteers to opportunities outside of UWNU (e.g., court-ordered service, youth activities), and collaborate with colleagues to support community partner requests for volunteer assistance and events.</li></ul>Build and Uphold Organization-Wide Best Practices for Volunteer Management and Retention<ul><li>Create a volunteer retention process to ensure the long-term success of our recruitment efforts, including appreciation strategies, recognition, leadership opportunities, and professional development.</li><li>Create a consistent and cohesive volunteer management process to improve the volunteer experience and how UWNU organizationally tracks, onboards, and manages volunteers.</li><li>Attend professional development opportunities as they arise with UServe and other volunteer management support organizations and disseminate information on best practices on management of volunteers throughout the organization.&nbsp;</li><li>Collaborate with internal colleagues to plan and implement volunteer appreciation events for all UWNU volunteers.</li></ul>Coordinate UWNU Outreach Efforts<ul><li>Organize attendance and be the point of contact for UWNU for all outreach event requests and prioritize (A) which programs, services, and opportunities to promote at the events and (B) which events to attend based on capacity and opportunity.</li><li>Facilitate the UWNU Outreach Committee</li></ul>Operational Position Management and Documentation<ul><li>Oversee action items in the marketing department action plan and lead out relevant portions of the department’s logic model and organization's strategic priorities.</li><li>Create and uphold SMART goals for recruitment, outreach, and organization-wide best practices.</li><li>Track all required volunteer data for reports related to funding, annual impact, and effectiveness of strategies implemented.</li><li>Oversee a recruitment and outreach budget and complete monthly spending reports.</li><li>Support fundraising efforts and identify funding opportunities especially by cultivating volunteers for continued engagement and future fundraising requests.</li></ul>Other duties as assigned&nbsp;Required Competencies:&nbsp;<ul><li>Volunteer Coordination: Proven ability to recruit and engage volunteers.&nbsp;</li><li>Team Player: Works well with others to achieve a shared goal, while also contributing to the team's success.</li><li>Collaborative: Understand the roles and contributions of all community sectors and mobilize resources (financial and human) through meaningful engagement.&nbsp;</li><li>Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.</li><li>Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks, with the ability to identify and correct errors, follow procedures precisely, and maintain high standards of quality in work.</li><li>Tech Proficiency: Comfort using digital tools such as GivePulse or other volunteer management system, Canva, Adobe, Microsoft 365, Google Suite, email platforms, and social media management tools.</li><li>Written and Verbal Communication: Strong ability to communicate effectively with diverse stakeholders through emails, verbal conversations, reports, and presentations.</li><li>Relationship Building: Ability to engage, motivate, and maintain positive relationships with volunteers, community members, and colleagues.</li><li>Mission-Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities.&nbsp;</li><li>Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment</li><li>Adaptability to Change: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Action-oriented: Look for new solutions to old problems and take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.&nbsp;</li><li>Responsive: Ability to respond promptly, prioritize inquiries, and act as needs arise.</li></ul>Required Qualifications:&nbsp;<ul><li>Minimum 2 years administrative/office assistant work</li><li>Minimum 2 years project management experience</li><li>Excellent organizational skills (including task and time management)</li><li>Associate’s degree or 2-3 years of related work experience required</li><li>Ability to maintain a flexible work schedule, adjust as needed to occasional evening and weekend activities and events, and occasional local travel within the UWNU service area of Northern Utah.&nbsp;</li><li>Must possess a valid driver's license, auto insurance, and daily access to a reliable vehicle.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in a relevant field (or equivalent experience).&nbsp;</li><li>Experience utilizing Just Serve, GivePulse, or similar volunteer management systems.</li><li>Familiarity with the Canva online design program for creating promotional materials.</li><li>Strong network in the Northern Utah community.</li></ul>Wage: $39,000 - $43,000 annually based on experience and qualifications; annualized based on working 40 hours per week.Location: Ogden, Utah (hybrid/remote work options available as approved by the direct supervisor).&nbsp;Hours: Full-time (40 hours), non-exempt, hourly; UWNU hours of operation are Monday-Friday, 8:00am to 5:00pm. UWNU strives for employees to have great work-life balance and allows for remote work assuming it does not interfere with productivity, results, and/or quality of relationships with partners. Work hours are subject to change based on UWNU and/or events and activities happening in the community.&nbsp;Benefits:&nbsp;A comprehensive benefits plan includes vacation, sick, holidays, health, dental, vision,&nbsp;and life and an organization-matched 403(b) plan of up to 10% after one&nbsp;year.&nbsp;How to Apply: Send a cover letter AND resume to <a href="mailto:jbrowning@uwnu.org" target="_blank">jbrowning@uwnu.org</a>Closing Date:&nbsp;November 11, 2024

Volunteer and Outreach Coordinator

1 


United Way of El Paso County is committed to improving the lives and futures of all people 
in the community. We bring together expertise, funding and volunteer support to positively 
impact education, health, basic needs, and financial stability. In partnership with others, we 
work to eliminate inequities experienced by diverse populations so that all people have a 
safe, healthy home environment, achieve their educational potential, and increase their 
financial stability. We commit to building bridges across cultural, racial, religious, and 
economic boundaries. 

Position: 

Reports To: 

Purpose: 

OUTREACH AND COMMUNICATIONS COORDINATOR 
 
Senior Director of Community Resiliency 
 
The Outreach Coordinator contributes to the achievement of United 
Way’s mission and vision through development and implementation 
of marketing strategies and outreach services for the El Paso 
United Family Resiliency Center, which assists with the needs of 
victims and families affected by the El Paso Walmart mass violence 
incident. 


 
MAJOR DUTIES &amp; RESPONSIBILITIES: 

 
Marketing and Communication 

The Outreach Coordinator supports the Family Resiliency Center by developing and 
fulfilling the duties of a comprehensive event and outreach marketing plan. 

ï· Works with the center’s Director to coordinate educational and resource events, 
activities and workshops. 

ï· Develop collaborative relationships with a wide variety of El Paso area 
neighborhood organizations, schools, city and county agencies, as well as faith-
based organizations and other partners. 

ï· Plan and implement promotional strategies for all programming to broaden program 
participation and deepen general public awareness of Center through multiple 
channels including print, digital, and broadcast, public presentations and grassroots 
communication. 

ï· Establish relationships with service agencies for optimal understanding as to what 
is provided, to whom and for what purpose. 

ï· Collect information regarding available resources including financial, goods and 
services to maintain and distribute resource listings. 

ï· Creates content to promote El Paso United services to include design and 
copywriting. 

ï· Create dynamic written, graphic, and video content 

ï· Analyzing, manage, and alter schedules where necessary to optimize visits and to 
target audiences in a timely manner. 

ï· Manage and optimize El Paso United social media channels, including Facebook, 
Twitter, Instagram, TikTok and other relevant platforms 

ï· Coordinate ad campaigns with social media strategy. 
 


2 


ï· Coordinate media relations and maintain strong relationships with external 
public relations and communication partners and broadcast and print media 
outlets. 

ï· As needed, serve as center’s photographer 

ï· Support website maintenance. 

ï· Assist and/or write scripts for media interviews and special events. 


Stay current on marketing, social, economic and political trends that may have an effect on 
Center and United Way of El Paso County and make recommendations to enhance our 
image based on those trends. 

 
Special Events 

Be part of the support team during special event(s). 
 
 
CROSS FUNCTIONAL RESPONSIBILITIES: 
 
Community Engagement 

ï· Work effectively with other teams at United Way to provide appropriate support and 
value to partners. Leverage relationships to create additional opportunities with other 
organizations and individuals. 

ï· Participate in recurring program and strategic meetings to assist in shaping the vision 
of UWEPC Community Impact products and partnerships in relation to El Paso United. 

ï· Foster creative thinking and facilitate future partnerships within corporate accounts. 

ï· Attend key community events and activities as a way to promote United Way of El 
Paso County’s mission, vision and core values becoming a defined community 
ambassador for United Way. 

ï· Cultivate community support for United Way by maintaining contacts with local 
organizations, businesses and individuals. 


SKILLS AND COMPENTENCIES: 

Interpersonal Skills 

ï· Experience working in collaborative environments and cross functionally to achieve 
goals. 

ï· Strong project management, process improvement, or other applicable experience. 

ï· Strong analytical skills using data to support decisions. 

ï· Problem-solver and self-starter who initiates solutions; collaborates and negotiates 
effectively with team members, partners, and stakeholders. Strong ability to distill and 
communicate complex issues and concepts to others. 

ï· Strong communicator focused on building relationships and leveraging partnerships to 
advance priorities and initiatives. 

ï· Personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, 
and sense of humor. 


3 


Computer Skills 

Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel), 
Intermediate knowledge of social media and website management platforms i.e. Facebook, 
Twitter, Snapchat, Instagram, Wix; Intermediate knowledge of virtual meeting platforms i.e. 
Zoom, Facebook Live, Microsoft Teams; workflow; intermediate knowledge of design 
software like Canva and MS Publisher. 

 
Key Competencies 

ï· Cultivates 

o Equity Mindset 

o Network Mindset 

o Learning Mindset 

ï· Think Strategically 
Applies appropriate strategic logic to decisions and initiatives. Identifies efforts that 
will have the greatest strategic impact. 

ï· Promote Collaboration 
Fosters a sense of teamwork, leverages differences, and facilitates the effective 
interaction and contribution of others to achieve goals. 

ï· Engage and Inspire 
Articulates and inspires commitment to a plan of action aligned with organizational 
mission and goals. 

ï· Inspire Trust 
Gains the confidence and trust of others through principled leadership and sound 
business ethics. 

ï· Innovate 
Champions new ideas and initiatives and creates an environment that supports 
innovation. 

ï· Focus on Community 
Ensures the delivery of exceptional service and value to the communities we serve. 

Core Competencies for all UWEPC Staff 

ï· Mission Focused: Catalyze others’ commitment to the mission to create real social 
change that leads to better lives and healthier communities. This drives their 
performance and professional motivations. 

ï· Relationship-Oriented: Understands that people come before processes and is 
astute in cultivating and managing relationships toward a common goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the 
community and can mobilize resources (financial and human) through meaningful 
engagement 

ï· Results Driven: Dedicated to shared and measurable goals for the common good: 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact 

ï· Brand Steward: Steward of the brand and understands his/her role in growing and 
protecting the reputation and results of the greater network. 


4 


 
Diversity, Equity, and Inclusion (DEI) 

ï· Behaviors reflect a belief that individuals from diverse backgrounds lead to a more 
successful organization. 

ï· Educates oneself about DEI issues within the organization and community. 

ï· Demonstrates a willingness to become aware of and address one’s own implicit 
biases. 

ï· Deliberately works to include individuals from underrepresented backgrounds in 
efforts both internally and externally as appropriate. 

ï· Identifies and integrates the tools and resources needed to create more equitable 
environments. 

 
Skills and Demonstrated Abilities 

ï· Strong leadership, verbal and written communication skills; and strong 
presentation and interpersonal skills. 

ï· Must possess the ability to effectively and efficiently work on multiple projects. 

ï· Excellent Word, Excel and PowerPoint skills. 

ï· Superb researcher 

ï· Excellent writer and editor 

ï· Strong knowledge of social media platforms i.e. Facebook, Twitter, Snapchat, 
Instagram. 

ï· Must have experience with capturing and editing photos, video, and audio. 
 
 
QUALIFICATIONS—KNOWLEDGE, EDUCATION AND EXPERIENCE 
Bachelor’s Degree in Marketing, Communications, Journalism or related field. 
 
At least two years of relevant work experience is preferred. Staff person must possess the 
ability to effectively and efficiently work on multiple marketing communications projects. 
 
Experience in copywriting; event coordination; and media relations required. 
 
Must have experience in Adobe Cloud (Illustrator, Photoshop, InDesign) as well as 
capturing and editing photos and video. 
 
Must be able to pass a background check. 
 
Knowledge of the non-profit sector is a plus as well as some experience in public health 
campaigns, and or/mental health information. 
 
Bilingual in English and Spanish preferred. 
 
Must be able to work a flexible schedule with the possibility of early morning, evening, and 
weekend work. 
 
Valid driver’s license, insurance and vehicle required. 


5 


The physical demands described here are representative of those that must be met by an 
employee. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. While performing the duties of this job the 
employee is regularly required to sit, talk, and/or hear. Continual use of the hands with 
wrist and finger movement using a keyboard is required. Specific vision abilities required 
by this job include long hours viewing a computer monitor screen and occasionally lifting 
up to 25 pounds. 
 
The employee may occasionally travel using personal vehicle and/or work outside normal 
office environment. 
 
Must possess a valid driver’s license, current auto insurance, and daily access to reliable 
vehicle. 
 
The above statements are intended to describe the general nature and level of work being 
performed by the individual in this position. They are not intended to be an exhaustive list 
of all duties, responsibilities, and skills required of the position. Duties, responsibilities and 
activities may change at any time with or without notice. 
 

Job Classification Salary Range $35,000 - $37,500 
Full Time, Non-Exempt 


The United Way of El Paso County is an equal opportunity employer. We champion 
diversity, equity, and inclusion. We take action to ensure equal opportunity and all 
candidates are considered without regard to race, color, religion, national origin, age, sex, 
sexual orientation, gender identity, marital status, ancestry, physical or mental disability, 
veteran status, or any other legally protected status.


6

United Way of El Paso County

Outreach and Communications Coordinator

This is a temporary, full-time position with no benefits. This position is expected to end May 2025 and is subject to grant funding availability.&nbsp;PLEASE INCLUDE RESUME.Position Summary&nbsp;The VITA Coordinator supports the Community Foundation and United Way of Volusia-Flagler Counties’ (CF UWVFC) Volunteer Income Tax Assistance (VITA) Program. United Way professionals should exhibit core competencies: mission-focused, relationship-oriented, collaborator, results-driven and brand-steward.Duties and Responsibilities&nbsp;Business Acumen &amp; Strategic Direction<ul><li>Support of the Volunteer Income Tax Assistance Program to include tracking volunteer training certifications and other documentation, assisting with setting up and maintaining the appointment scheduler, tracking VITA inventory, collecting volunteer hours, and other support program functions.&nbsp;</li></ul>Outward Turning<ul><li>Maintain strong relationships with VITA volunteers to include Site Coordinators.</li><li>Distribute supplies and other items to VITA sites (Volusia and Flagler Counties) throughout tax season.</li></ul>Talent Management &amp; People Development<ul><li>Receive and provide feedback in a constructive way.</li></ul>Operational Planning &amp; Execution<ul><li>Support events as needed to include VITA Appreciation Tour and End of Season Volunteer Celebration.</li><li>Other duties as assigned.</li></ul>Qualifications&nbsp;<ul><li>High school diploma and two years of relevant work experience.</li><li>Strong interpersonal skills with the ability to communicate with volunteers and staff.</li><li>Professional integrity to deal ethically with confidential information.</li><li>Ability to work under minimal supervision.&nbsp;</li><li>Computer skills (minimum of Microsoft software programs including Excel) and attention to detail.</li><li>Possess a valid driver’s license and have use of insured motor vehicle.</li></ul>Working Conditions &amp; Physical Requirements&nbsp;Work is carried out in a controlled, agreeable environment as generally represented by normal office conditions.&nbsp; Employees may be required to assist with or attend various offsite events related to programs or fund raising that are scheduled evenings and/or weekends.&nbsp; These events may&nbsp;require several hours on your feet and assisting with heavy lifting and carrying.Direct Reports-&nbsp;NoneSalary Range-&nbsp;$19.50 Hourly&nbsp;United Way of Volusia-Flagler Counties is an Equal Opportunity Employer. It is the organization’s policy to abide by all laws pertaining to fair employment practices and to not discriminate against any employee or applicant for employment because of age, race, color, religion, gender identification, sexual orientation, national origin, handicap or disability, or marital or veteran status.&nbsp;Date last reviewed/revised: October 23, 2024

Community Foundation & United Way of Volusia-Flagler Counties

United Way of Volusia-Flagler Counties ES

United Way of Volusia-Flagler Counties, Inc.

VITA Coordinator

Position DescriptionPosition Title: Director of Compliance and DataSupervisor: Vice President, Community Partnership SchoolClassification: Full Time, ExemptSalary Range: $50,000 - $55,000Location: Lee, Hendry, Glades CountiesApplication Deadline: 11/18/2024, 4 p.m.Submit Cover Letter and Resume: <a href="mailto:Angela@UnitedWayLee.org" target="_blank">Lisette@UnitedWayLee.org</a>About United Way of Lee, Hendry, and Glades:United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer driven organization dedicated to improving the qualityof life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners),community building, volunteer advancement, and information and referral. UWLHG is a $20 million nonprofit socialservices organization, with 80 employees in five locations with the main campus being located at 7273 ConcourseDrive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, andfederal grants.Position Summary:Monitor and provide pertinent data collection reports that provide the community with outcome measures and qualityassurance/quality improvement of programs; manage and track program invoicing; and oversee other program supportareas.Essential Functions1. Manage certifications, program, and data evaluations.2. Develop and maintain certification policies and procedures.3. Manage the inputting of required data into internal and external databases.4. Assist with maintaining and tracking match dollars and in-kind donations.5. Process purchase orders, payments and/or invoices and assist the Finance department as needed.6. Manage and maintain provider and/or contract records, files, and grants.7. Serve as the point of contact for all internal and external customer data management needs.8. Establish and maintain effective mechanisms to promote timely problem identification and resolution.9. Establish and maintain ongoing quality improvement activity to monitor services and ensure they are deliveredin an effective and efficient manner. 10. Assist with reporting and deliverables requirements.11. Develop a strong knowledge base and stay current on job-related issues and trends.12. Participate actively in departmental meetings and trainings.13. Assist with training team members and providing back up when necessary.14. Continuously monitor services to ensure effective and efficient delivery through ongoing quality improvementactivities.15. Implement and oversee expanded learning opportunities.16. Maintain and update the relevant databases in DaySmart, Outlook, spreadsheets, iCarol, Andar, Galaxy, LearningCircle, and other tracking mechanisms.17. Establish and maintain ongoing quality improvement procedures.Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities,duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities maychange at any time with or without notice.Education, Skills, and Experience: • Minimum of Bachelor’s degree or comparable work experience. • Minimum of two years of experience in a school or community setting. • Customer service, and social service experience preferred. • Data collection and analysis • Planning &amp; Management: Project planning, organization, time management, and analysis/research. • Communication: Strong oral and written communication, including business writing, presentations, and publicspeaking. • Interpersonal: Active listening, collaboration, teamwork, consulting, facilitation, coaching, mentoring, andproblem-solving. • Technical: Proficient in MS Office (Word, Excel, Outlook) and database programs. • Critical Thinking: Strong problem-solving, prioritization, and judgment skills. • Presentation: Ability to present to diverse audiences, including employees, managers, and senior decision-makersDirect Report(s): 3 (Assistant Directors)Licenses: Valid Florida Driver’s License.Physical Requirements &amp; Working ConditionsPhysical Demands: The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. While performing the duties of this job, theemployee is regularly required to sit for long periods of time, talk, and/or hear. The employee is frequently required touse finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee mustfrequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may beadditional physical requirements associated with department meetings/events. Specific vision abilities required by thisjob include close vision, distance vision, depth perception and ability to adjust focus. Requires talking, hearing, andvisual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsitemeetings, or event locations within Lee, Hendry, or Glades County.Work Environment: The work environment characteristics described here are representative of those an employeeencounters while performing essential functions of this job. Reasonable accommodation may be made to enableindividuals with disabilities to perform the essential functions. This job operates in a professional office environment,including occasional off-site venues, and outside event areas in various weather conditions. This role routinely usesstandard office equipment such as computers, phones, and photocopiers. This is a full-time position. Days and hours ofwork are Monday through Friday, typically 8 a.m. - 5 p.m. Evening and weekend events may be required as job dutiesdemand.United Way is an equal employment opportunity employer and does not discriminate against any person because ofrace, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protectedby law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities,and all employment actions. United Way will make reasonable accommodations for qualified individuals with knowndisabilities unless doing so would result in undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.Level II background screening will be conducted because of the nature of the position. Applicants may be asked totake an online skills assessment.UWLHG is an exceptional workplace that can provide you with: • Opportunity to work with smart, passionate and enthusiastic team members and volunteers • Working with diverse staff and other constituents • Culture of high-performance expectations and accountability • Exciting and challenging work • Opportunity to help solve the community’s toughest problems • Competitive pay that is commensurate with demonstrated successful performance and experience • Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO<ul><li>Position Description</li></ul>

United Way of Lee, Hendry, Glades

Director of Compliance and Data

UNITED WAY EMERALD COAST - JOB DESCRIPTIONJOB TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Office ManagerCLASSIFICATION: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Part-time, Non-Exempt (20 hours/week)REPORTS TO: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; President &amp; CEOHOURLY RATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $18-18.50/hrSUMMARY:&nbsp;As the Office Manager at United Way Emerald Coast, you’ll be at the heart of our operations, ensuring the office runs smoothly and efficiently. From managing mail, phone calls, and walk-ins to overseeing supply orders and schedules, you’ll play a key role in keeping everything on track. You’ll also support the President &amp; CEO with vital executive functions, helping maintain momentum on our mission to improve lives across the community. The ideal candidate is organized, detail-oriented, thrives in a dynamic environment, and is excited to contribute to our positive impact on the Emerald Coast.KEY AREAS OF RESPONSIBILITY:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Provide administrative support to the President &amp; CEO, managing day-to-day tasks such as drafting correspondence, scheduling meetings, preparing agendas, gathering materials, preparing rooms, sending updates, taking minutes, and coordinating travel arrangements.</li><li>Maintain accurate and up-to-date records, including prospect lists, Board of Directors materials, event attendance, and volunteer committee rosters.</li><li>Collaborate with finance staff to manage Purchase Orders, track in-kind contributions, invoices, and reimbursements.</li><li>Work closely with development and finance teams to ensure effective donor and financial management.</li><li>Prepare and manage materials for mailings, including list management, merging letters, and overseeing collation, stuffing, and mailing.</li><li>Support the preparation of required data and documents for grant opportunities and funders.</li><li>Assist with planning and executing event logistics, including communications, site visits, venue and vendor coordination, staffing, reservations, and post-event analysis and follow-up.</li><li>Foster positive, collaborative relationships with UWEC employees, community partners, and volunteers, ensuring excellent communication and professionalism.</li><li>Oversee daily office operations, including vendor communications, supply orders, mail distribution, and office facility management.</li><li>Provide front desk coverage, ensuring a welcoming experience for visitors and efficient handling of phone calls and emails.</li></ul>Additional Responsibilities:&nbsp;<ul><li>Ensure all activities align with UWEC's core values and contribute positively to our culture.</li><li>Foster innovation and creativity by encouraging fresh approaches, sharing best practices, and creating a safe environment for risk-taking.</li><li>Take every opportunity to position UWEC as an inclusive, uplifting, and engaging organization.</li><li>Pursue professional development opportunities relevant to the role.</li><li>Represent UWEC at community events, as needed.</li><li>Coordinate and support special projects, as needed.</li><li>Assist with the organization’s disaster response efforts, when necessary.</li><li>Assist with other projects as assigned.</li></ul>MINIMUM KNOWLEDGE &amp; SKILLS REQUIRED:<ul><li>Understanding of and commitment to the mission, vision, and direction of UWEC.</li><li>1+ year of related experience preferred.&nbsp;</li><li>Ability to pass a Level 2 background screening to support vulnerable populations.</li><li>Excellent organizational, planning, and time management skills.</li><li>Strong proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.&nbsp;</li><li>Experience in database management, including data entry, reporting, and results analysis, is preferred.</li><li>Proactive, solutions-oriented mindset with the ability to take initiative, lead projects, and deliver high-quality results.</li><li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.&nbsp;</li><li>Demonstrated ability to manage sensitive information with discretion and professionalism.</li><li>Strong collaboration skills, able to work independently and as part of a cross-functional team.</li><li>Ability to work respectfully and inclusively with a diverse population and multiple stakeholders.</li><li>Drivers’ license and reliable vehicle, or equivalent ability to travel within a 2-county region.&nbsp;</li></ul>WORKING CONDITIONS:&nbsp;<ul><li>The role involves a mix of sitting, standing, walking, and light physical activity, such as lifting up to 25 pounds.</li><li>Extended viewing of computer monitor is required.</li><li>Occasional local travel within the regional area, including some evenings and weekends (mileage reimbursed).&nbsp;</li><li>Reasonable accommodations will be made to ensure all individuals can perform the essential functions of the role.</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.UWEC is committed to creating a diverse environment and is proud to be an equal opportunity employer.

United Way Emerald Coast

Office Manager

We Love What Makes You UniqueYour perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As a team, we are also&nbsp;<a href="https://uwgnh.org/equity-statement" target="_blank">committed</a> to addressing systemic racism and injustice in our community, our partnerships, and our practices.&nbsp; Who Are We Looking For?Do you have a knack for relationship-building and a talent for executing memorable fundraising and donor events?&nbsp; We are looking for a proactive Fundraising and Events Coordinator to work independently and as a member of the Resource Development team to implement and support the fundraising initiatives at UWGNH that raise $3.5 million annually. What You'll DoWorkplace Fundraising:&nbsp;<ul><li>Execute best practices for successful United Way workplace fundraising campaigns with local businesses to achieve revenue goals.&nbsp;</li><li>Provide outstanding customer service with a focus on growing meaningful relationships. &nbsp;</li><li>Support the Sr. Director of Development in managing priority workplace campaigns and partnerships.&nbsp;</li></ul>Special Events:&nbsp;<ul><li>Plan and manage logistics for creative and engaging in-person and online community fundraising events including the annual Trike Race and our new Martini Competition and donor stewardship events.&nbsp;</li><li>Provide support and service to company-sponsored employee engagement events including peer-to-peer fundraisers.&nbsp;</li></ul>Department Coordination:&nbsp;<ul><li>Coordinate departmental and inter-departmental projects including mailings, donor touchpoints, recognition programs and promotional materials.&nbsp;</li></ul>Corporate Engagement&nbsp;<ul><li>Identify new business prospects and participate in strategy development and solicitation. &nbsp;</li><li>Represent United Way at networking and community events to increase visibility of United Way and build new relationships.&nbsp;</li></ul>What You Need:<ul><li>Related Experience: One to two years of work experience, preferably at a non-profit. &nbsp;Bachelor’s degree a plus.&nbsp;</li><li>Communication Skills: Strong verbal communication and writing skills to effectively present United Way’s message to businesses, employees and the community. Comfort and ability to represent and speak about United Way in a variety of settings and with diverse audiences.</li><li>Project Management Skills: Strong organizational skills and attention to detail. Ability to manage multiple projects, prioritizing and planning for highest productivity.&nbsp;</li><li>Relationship Building: Skills to establish and maintain high quality relationships with a variety of stakeholders and create a consistent, positive experience for donors and organizations at every touch point. Collaborate and build relationships across the organization. Ability to work with diverse staff, partners, and volunteers.</li><li>Technology Skills: Strong proficiency in Microsoft Office applications including Word, Excel, PowerPoint, SharePoint and Teams. Experience with personalized large scale and small mailings required. Demonstrated comfort in learning new software/online tools as needed.&nbsp;</li><li>Database/CRM: Experience with Salesforce or other CRM products preferred.&nbsp; Knowledge of online giving platforms a plus.&nbsp;</li><li>Flexibility: Occasional evening or weekend hours are required.&nbsp; Reliable transportation with the ability to travel to and from meetings in greater New Haven is necessary.&nbsp;</li><li>Personal Qualities: Integrity, credibility, and dedication to the mission of UWGNH</li></ul>The pay range for this position is $45,000-$49,000.&nbsp;United Way staff currently work in a hybrid environment, and this role is expected to work 3 days per week in our New Haven office.&nbsp;In accordance with organizational policies, this position requires a criminal background check as a condition of employment.&nbsp;About United WayWe bring people and organizations together to create solutions to Greater New Haven's most pressing challenges in the areas of Education, Health, and Financial Stability, grounded in racial and social justice.&nbsp; We operate according to our organizational&nbsp;<a href="https://uwgnh.org/sites/uwgnh/files/2024-03/UWGNH%20Our%20Values%202024-website.pdf" target="_blank">values</a>.United Way is an Equal Opportunity Employer.&nbsp;Don’t check off every box in the listed requirements? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!Too apply: <a href="https://www.uwgnh.org/careers" target="_blank">Careers | United Way of Greater New Haven (uwgnh.org)</a>

United Way of Greater New Haven

Fundraising & Events Coordinator

Reports to:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; 211 StatewideOperations ManagerLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; Must Reside in WisconsinUnited Way of Wisconsin is seeking an organized, enthusiastic, forward-thinking, and mission-focused individual who understands and respects the needs of 211 resource directory users and has an interest in the human services delivery system. The 211 Community Resource Database Associate (Associate) will develop and maintain relationships with agencies and community groups that assist all populations, with an emphasis but not limited to service providers in Wisconsin. This is a full-time regular, non-exempt position.&nbsp;ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to updating and improving the community resource directory is essential with an understanding that success will include in person conversations, professional phone, and written communication skills, and be comfortable with using modern technical platforms to enter data and edit content using a systemwide style guide.&nbsp;The individual should have exceptional listening skills, a high level of energy and integrity; compassion for all members of the community and staff and is self-motivated.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:The duties listed below are intended only as illustrations of the several types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.&nbsp;<ol><li>Database Maintenance</li></ol><ul><li>Regularly update and maintain a comprehensive database of community service providers, including contact information, eligibility criteria, and service details.&nbsp;</li><li>Accurately summarize an agency’s program and index the services according to the statewide standard indexing system.</li><li>Conduct research to identify added resources and incorporate them into the database.&nbsp;</li><li>Ensure data accuracy by verifying information with providers and updating as needed.&nbsp;</li><li>Ensure compliance with national accreditation, taxonomy, and coding standards.&nbsp;</li></ul><ol><li>Outreach and Community Engagement</li></ol><ul><li>Assist in implementing outreach strategies to raise awareness about available services within the community.&nbsp;</li><li>Conduct surveys, telephone, and other methods to regularly update and collect community resource database service listing.&nbsp;</li><li>Conduct presentations and workshops to educate the public about information and referral services.&nbsp;</li></ul>QUALIFICATIONS<ul><li>Excellent and demonstrated communication and interpersonal skills to interact with diverse populations.&nbsp;</li><li>Strong research and analytical abilities to identify appropriate resources.&nbsp;</li><li>Detail-oriented with strong organizational skills to maintain accurate database information.&nbsp;</li><li>Proficiency in computer applications for data entry, database management, and report generation.</li><li>Proficiency in using Microsoft Office products including word and excel.&nbsp;</li><li>Knowledge of local community resources and social service agencies&nbsp;</li><li>Productivity driven with a focus on measurable results.</li><li>Critical thinking and problem solving.</li><li>Ability to work independently, as well as in a team environment.&nbsp;</li><li>The ability to establish positive working relationships and remain positive.&nbsp;</li><li>Flexible, able to manage priorities and deadlines in a fast-paced environment without compromising quality.</li></ul>WORKING CONDITIONS<ul><li>Hours of operation are 8:30 to 5:00 pm.</li><li>Work involves frequent use of office equipment and exposure to computer screens.&nbsp;</li><li>Work requires oral and written communication with internal and external partners.&nbsp;</li><li>Hybrid work environment within the state of Wisconsin.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

United Way of Wisconsin

211 Community Resource Database Associate

Position Summary&nbsp;The Senior Grants Manager manages Community Foundation and United Way of Volusia-Flagler Counties’ (CF UWVFC) strategic investment efforts. The goal of this position is to increase the organization’s ability to drive positive change by strategic investments in the community through grantmaking and grant management. United Way professionals should exhibit core competencies: mission-focused, relationship-oriented, collaborator, results-driven and brand-steward.Duties and Responsibilities&nbsp;Business Acumen &amp; Strategic Direction<ul><li>Participate in community and business environment by serving in civic groups, on committees, and in groups that will advance the mission of CF UWVFC.</li><li>Contribute to the growth and development of organizational resources and capacity.</li><li>Ensure alignment of internal initiatives with strategic direction.</li><li>Manage contracts, grant agreements and budgets.</li><li>Steward non-profits through grant application and award process.</li><li>Oversee 2-1-1 database, referrals and subcontract.</li></ul><ul><li>Develop and direct the management of the VITA Program.</li></ul>Outward Turning<ul><li>Develop strong relationships with non-profits and attend events.</li><li>Build non-profit partnerships to distribute endowment funds to positively impact the community.&nbsp;</li><li>Identify, write, and manage grants and sponsorship opportunities that align with the CF UWVFC’s strategic investment goals.</li></ul>Talent Management &amp; People Development<ul><li>Manage and coordinate all efforts of the Coordinator and volunteers including: assign and monitor all job responsibilities, maintain positive staff relations, conflict resolution, and ensure the organizational resources are used to their maximum potential.&nbsp;</li><li>Receive and provide feedback in a constructive way.</li></ul>Operational Planning &amp; Execution<ul><li>Plan and support events as needed.</li><li>Assist the Vice President of Operations with strategic planning and execution of the annual goals.</li><li>Other duties as assigned.</li></ul>Qualifications&nbsp;<ul><li>Bachelor’s degree in a related field OR four years of relevant work experience.</li><li>Team player with the ability to work with CF UWVFC senior management to achieve organizational goals.</li><li>Strong verbal and written communication skills, including public speaking and presentation skills.</li><li>Exceptional interpersonal skills with the ability to communicate the key stakeholders, peers and staff.</li><li>High degree of professional integrity to deal ethically with confidential information.</li><li>Ability to work under minimal supervision.&nbsp;</li><li>Excellent computer skills (minimum of Microsoft software programs).</li><li>Possess a valid driver’s license and have use of insured motor vehicle.</li></ul>&nbsp;Preferred<ul><li>Grant writing and grant and contract management experience.</li></ul>Working Conditions &amp; Physical Requirements&nbsp;Work is carried out in a controlled, agreeable environment as generally represented by normal office conditions.&nbsp; Employees may be required to assist with or attend various offsite events related to programs or fund raising that are scheduled evenings and/or weekends.&nbsp; These events may&nbsp;require several hours on your feet and assisting with heavy lifting and carrying.Direct Reports-&nbsp;CoordinatorUnited Way of Volusia-Flagler Counties is an Equal Opportunity Employer. It is the organization’s policy to abide by all laws pertaining to fair employment practices and to not discriminate against any employee or applicant for employment because of age, race, color, religion, gender identification, sexual orientation, national origin, handicap or disability, or marital or veteran status.&nbsp;Date last reviewed/revised: September 13, 2024

Senior Grants Manager

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Recovery Peer Specialist has a vital role in 988, to provide support for people experiencing suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating seeking professional help to address suicidal intensity, mental health or substance use conditions. The Peer Specialist will support callers on their mental health recovery journey, providing timely access to mental well-being support and caring contacts.The Peer Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts.&nbsp; This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Complete required training.</li><li>Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Be fully prepared to begin answering phone lines promptly per assigned work schedule. Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of the 988 LIFE LINE Program by completing all other tasks as assigned.</li><li>Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 988 training standards.&nbsp;</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Develop and implement crisis related safety plans.</li><li>If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help the inquirer make an informed decision.</li><li>In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes.</li></ul>Experience/Position Requirements:<ul><li>Lived experience with mental health crisis, hopelessness, or suicidal intensity&nbsp;</li><li>State of Florida Certified Recovery Peer Specialist or eligible to pursue certification</li><li>High school diploma/GED, with a minimum one year experience in the human services, social work, or customer services field required</li><li>Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable.&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;</li><li>Must pass pre-employment drug screening.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills</li><li>Ability to conduct approved suicide assessment</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 LIFE LINE is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of 988 LIFE LINEs clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 LIFE LINE is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Peer Support Specialist, Crisis & 988

Purpose of PositionUnder the direction of the Client Services Supervisor, the Housing Specialist is a client-focused position serving English- and/or Spanish-speaking individuals in Orange County, and is primarily responsible for providing information, resources, and crises assistance to clients contacting 211OC through the helpline, email, texting, outreach events, or any other means identified by 211OC management. We are a high volume call center and the front line to providing assistance to those in need. We are looking for articulate, caring, good communicators, who are able to maintain a calm and professional demeanor, think on their feet, yet able to handle the call volume we receive from routine questions to more complex issues. We put our callers’ needs first, as we are here to serve our community.Key Duties and Responsibilities<ul><li>Provide social service navigation to clients contacting our contact center at 211OC through the helpline, email, texting methods, outreach events.</li><li>Assess clients’ need and readiness for services and their current barriers to stable housing</li><li>Identify and confirm clients’ existing service connections at time of intake, including but not limited to the services clients report having contacted and the services—including assessments (i.e. Housing Assessment)—clients appear to have accessed according to HMIS</li><li>Help clients establish concrete, attainable housing stability goals and develop action plans for achieving those goals; track clients’ progress toward achieving their housing stability goals, adjusting action plans as needed to overcome barriers</li><li>Connect clients to community resources tailored to their unique housing needs, strengths, and obstacles; connections may include—but are not limited to—referrals, “warm” hand-offs between clients and partner organizations, and direct enrollment in services, when applicable</li><li>Continuously assess clients’ interest in following and capacity to follow their action plans; refer clients with low interest to lower-level services; connect clients with low capacity to higher-level services</li><li>Follow clients throughout their action plans until one of the following conditions is met: 1) stable permanent housing is achieved, 2) lower interest level results in a referral to lower-level services, or 3) service limitations or unavailability have resulted in an impassable barrier to stable permanent housing; consult with organizational leadership before terminating a client case due to impassable barrier</li><li>Maintain accurate records on all clients, meeting the deadline and thoroughness standards established by your department in HMIS and 211OC’s Information &amp; Referral Database.</li><li>Directly provide clients—or connect them to—appropriate and relevant information, education, and training on diversion, prevention, and housing services, renters’ and landlords’ rights and responsibilities, and other topics that would assist them in remaining or becoming housed</li><li>For clients identified as needing wraparound support from multiple community organizations, plan, coordinate, and manage the provision of wraparound services department</li><li>Serve as liaison between partner organizations’ outreach workers and their clients when the clients contact the helpline requesting updates</li><li>Advocate for clients with housing providers when clients run into barriers</li><li>Meet or exceed all efficiency, deadline, accuracy, and compliance standards established by HUD and/or your</li><li>Learn and develop expert working knowledge of our resource database and its management software.</li><li>Active listening, with ability to assess clients’ stated and unstated needs during interactions.</li><li>Educate clients on available services/resources and ensure client eligibility and support.</li><li>Empower clients to choose the services they feel are most appropriate for their situations by discussing the options and needs assessed.</li><li>Deescalate clients if upset and intervene during crises and/or situations of abuse.</li><li>Troubleshoot services and their availability utilizing expert knowledge and navigation of the 211OC resource database and through teamwork with other I&amp;R Specialists in the Dept.</li><li>Be an advocate and assist clients in problem-solving when no services are available which can meet their needs.</li><li>Perform thorough intakes on clients and accurately report data.</li><li>Follow-up with clients and close the loop to ensure they received needed services. Track this information on service provision in Orange County.</li><li>Other duties as assigned.</li></ul>Core CompetenciesAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; remains open to others' ideas and tries new things.Oral Communication&nbsp;- Speaks clearly; listens and obtains clarification; responds well to questions; participates in meetings.Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.Job Requirements /Technical Knowledge<ul><li>High School Diploma or BA/BS Degree in the Human Service Field</li><li>Prior experience providing information and referral services or related experience in the human service field is desirable</li><li>Must be Bilingual (English and Spanish– verbal and written)</li><li>One year of experience working directly with individuals and families in crisis from the community</li></ul>Compensation<ul><li>$21.00 per Hour. Competitive benefits.</li></ul>Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 10 pounds.Send Resumes To:<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>

33 1 - 2 years of experience Jobs