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Purpose of PositionThe primary purpose of the Information &amp; Referral Specialist at our Contact/Call Center is to assess each caller’s needs and accurately refer them to the appropriate health, human and/or social services agencies from the 2-1-1 Orange County (211OC) resource database. We achieve this by educating expert working knowledge of the 211OC resource database and its management software, advocating, and empowering each caller so that they are provided with great customer service. By the end of each call, clients are one step closer to receiving the assistance that they need.Key Duties and Responsibilities<ul><li>Provide information and referral services to clients contacting 211OC through the helpline, email, texting methods, outreach events, or any other means identified by 211OC management as official I&amp;R&nbsp;channels.</li><li>Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for entitled benefits.</li><li>Connect clients to appropriate resources, empower clients, de-escalate upset clients during crises and/or situations of abuse, trouble-shoot for additional&nbsp;options.</li><li>Educate clients on available services to ensure it best fits their need and empower clients to choose the services they feel are most appropriate for their&nbsp;situations.</li><li>Follow-up with clients in critical situations to ensure they received the assistance that they needed. If not, provide them with additional resources and&nbsp;help.</li><li>Provide warm-transfers to appropriate crisis response teams in critical situations to receive help including Domestic Violence, Suicide, and Behavioral health hotlines, fire, and police&nbsp;departments.</li><li>Assist callers with different languages by using the Language&nbsp;Line.</li><li>Develop an expert working knowledge of the 211OC’s management software including Community Information Exchange database, telephony, softphone, texting, administrative systems and other approved&nbsp;software.</li><li>Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource database and&nbsp;through teamwork with other I&amp;R Specialists and the Resource&nbsp;Department.</li><li>Assist clients in problem-solving when no services are available which can meet their&nbsp;needs.</li><li>Other duties as&nbsp;assigned.</li><li>Assist with compiling monthly and bi-annual program&nbsp;reporting.</li><li>Advocate on behalf of clients who have been denied&nbsp;services.</li><li>Troubleshoot basic technological&nbsp;failures.</li><li>Performs other duties as&nbsp;assigned.</li></ul>Core Competencies<ul><li>Active listening and assessment skills</li><li>Excellent customer service skills</li><li>Computer competency with basic ability to troubleshoot technological failures</li><li>Independent decision making skills utilizing processes, systems and resources</li><li>Professional communication skills (verbal and written)&nbsp;</li><li>Possess skills in proper telephone etiquette which includes being present, patient, professional and proactive.&nbsp;</li><li>Ability to maintain a calm and sensitive demeanor&nbsp;</li><li>Ability to be part of a team, working internally and externally.</li></ul>Job Requirements /Technical Knowledge<ul><li>High School Diploma or BA/BS Degree in the Human Service&nbsp;Field</li><li>Prior&nbsp;experience&nbsp;providing&nbsp;information&nbsp;and&nbsp;referral&nbsp;servicesor&nbsp;related&nbsp;experience&nbsp;in&nbsp;the&nbsp;humanservice&nbsp;field&nbsp;is desirable.</li><li>Must be Bilingual (English and Spanish– verbal and&nbsp;written)</li><li>One year of experience working directly with individuals and families in crisis from the&nbsp;community</li><li>Ability to work evenings Monday - Friday (1:40 pm – 10:10 pm) and Saturday - Sunday (10:40 am – 7:10 pm)</li></ul>Compensation<ul><li>$20.91 per hour. Competitive benefits</li></ul>Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, Talk or hear, or feel; reach with hands and arms and climb or balance. Employee must use computer, so corrected eyesight is necessary. The employee must occasionally lift and/or move up to 25 pounds.Send Resumes To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>&nbsp;Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;&nbsp;

Orange County United Way

Information & Referral Specialist, 211 OC

Purpose of PositionUnder the supervision of the Sr. Manager, HMIS the CIE Network Specialist works to support the partner network for the GetHelpOC Community Information Exchange.&nbsp;Key Duties and Responsibilities<ul><li>Provide support through the GetHelpOC helpdesk for the network partners including functionality, data quality, and best practices.</li><li>Provision and de-provision authorized user access.</li><li>Provide oversight of partner network usage and engagement.</li><li>Follow-up with network partners on pending referrals that are outside of expected response to ensure meeting network standards.</li><li>Maintain regular contact with GetHelpOC Referral Managers and Care Coordination user staff as needed.</li><li>Participate in GetHelpOC partner meetings.</li><li>Provide routine network usage, standard, and key performance indicator insights.</li><li>Assist with GetHelpOC data clean up.</li><li>Assist with writing knowledge base articles.</li><li>Participate in GetHelpOC partner meetings.</li><li>Work cross functionally to assure partner communications and messaging is consistent and provides best in class direction for our&nbsp;partners.</li><li>In collaboration with the GetHelpOC team, ensure the participating agency adheres to GetHelpOC’s Policy and Procedures including data security.</li><li>Other duties as assigned. Responsibilities may change under manager discretion.</li></ul>Core CompetenciesAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; remains open&nbsp;to&nbsp;others'ideas&nbsp;and&nbsp;tries&nbsp;new&nbsp;things.Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in meetings.Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of the organization.Job Requirements /Technical Knowledge<ul><li>Associate’s or Bachelor’s degree, or three years’ equivalent experience</li><li>1+ years working in the health and human service field preferred</li><li>1+ years with experience in Salesforce or equivalent preferred</li><li>Ability to maintain a positive, professional, and a discreet demeanor</li></ul>Compensation<ul><li>$24.00 - $27.00/hour with competitive benefits.</li></ul>Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 10 pounds.Send Resumes To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>&nbsp;

CIE Network Specialist

Organization overview:<a href="http://unitedwaynnj.org" target="_blank">United Way of Northern New Jersey</a> is seeking a Volunteer Impact Manager to support its work to achieve&nbsp;<a href="https://www.unitedwaynnj.org/our-equity-framework" target="_blank">racial and economic equity</a> for those individuals and families struggling to make ends meet, including ALICE® (Asset Limited, Income Constrained, Employed) and those in poverty.Diversity Statement:<a href="http://unitedwaynnj.org/" target="_blank">United Way of Northern New Jersey</a>&nbsp;celebrates diversity and believes it makes us stronger. We are committed to creating an inclusive environment where everyone feels valued, respected, and empowered. We actively encourage applications from individuals of all backgrounds, including underrepresented groups. Our goal is to foster a workplace that reflects the rich tapestry of human experiences, perspectives, and talents. Join us as we build a diverse and vibrant team!United Way of Northern New Jersey is one of 1,800&nbsp;United Ways around the world. Each United Way is an independent entity that serves a specific community. This United Way is unlike any other in the country, running both a national research organization called&nbsp;<a href="https://unitedforalice.org" target="_blank">United For ALICE</a> as well as serving community needs across a five-county region including Morris, Somerset, Suburban Essex, Sussex, and Warren counties.&nbsp;The funds raised by this United Way are invested in unbiased data insights, innovative solutions, and on-the- ground impact to address financial hardship, improving life for ALICE and all.&nbsp;Department: ALICE In CrisisReports to:&nbsp;Director, Community Resiliency and EngagementBroad Function/Purpose:The Volunteer Impact Manager plays a key role in achieving the goals of ALICE In Crisis and United Way of Northern New Jersey, by assisting ALICE households in achieving resiliency, stability during times of disaster and through engagement and mobilization of volunteers to support our work.&nbsp;Primary Responsibilities:<ul><li>Manage all aspects of assigned Signature Volunteer Projects and Events, applying highly developed project management skills to tasks.</li><li>Manage all aspects of United Way of Northern New Jersey’s volunteer project portfolio, including assisting with custom volunteer projects, recruitment, referral and management of disaster-related volunteers, development and implementation of volunteer engagement across all aspects of United Way’s work.</li><li>Learn and manage United Way’s Volunteer Management software platform, Get Connected, along with other technologies used by our volunteer programs.</li><li>Cultivate relationships with key stakeholders, including corporate groups, volunteers, nonprofit partners, ALICE clients, and community groups.</li><li>Assist Account Leads with opportunities to grow their workplace campaigns through employee engagement with United Way of Northern New Jersey&nbsp;key volunteer programs, projects, special events, and through project management.&nbsp;</li><li>Assist with research and development of new corporate relationships through involvement with United Way of Northern New Jersey programs, and volunteer activities and events.</li><li>Maintain accurate and current data through all technology platforms, including Raiser’s Edge, the Customer Relationship Management software.</li><li>Assist and support all ALICE Disaster Relief efforts and act as community liaison for an assigned county during a declared disaster activation.</li></ul>Requirements:<ul><li>Passion for United Way and ALICE to lead and champion our message, brand, and value proposition</li><li>Proven experience in volunteer engagement and project management</li><li>Outstanding organizational abilities</li><li>Excellent interpersonal, written, and verbal communication skills</li><li>Aptitude in decision-making and problem-solving</li><li>Proficient with Microsoft suite of applications (Word, Excel, PowerPoint, etc.) and Google work applications (Docs, Sheets, Slides, etc.)</li><li>Bachelor’s degree in the field of health or social services is preferred</li><li>Two plus years of experience in health and social services</li><li>Ability to lift or carry up to 25 pounds or more for occasional work-related purposes</li><li>Ability to be flexible in work schedule and location</li><li>Clean driving record and must own vehicle in good working condition for up to 30% travel to events, meetings, other business-related activities</li><li>Ability to pass multi state background check</li><li>An understanding of cross-functional team dynamics along with the ability to facilitate effective interactions by working collaboratively with representatives from different departments</li></ul>Job Type:<ul><li>Full time: 35 hours per week</li><li>Occasional nights, weekends and holidays required</li></ul>Compensation:<ul><li>$45,000 to $55,000 salary range or hourly rate</li><li>Benefits: Health, Vision, Dental, 401k, Paid Holidays and Paid Time Off (PTO)</li></ul>Work Environment:<ul><li>This job function uses standard office equipment, such as computers, phones, printer, and photocopiers</li><li>Hybrid: Primarily remote, some office meetings with staff, board volunteers, vendors, and donors</li></ul>Submit résumé and cover letter to:&nbsp;<a href="mailto:lisa.galonardo@unitedwaynnj.org" target="_blank">Lisa.Galonardo@UnitedWayNNJ.org</a>Equal Opportunity Policy: United Way of Northern New Jersey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

United Way of Northern New Jersey

Volunteer Impact Manager

United Way of Northern Utah Mission:&nbsp;We Unite people and organizations to build healthy,stable and well-educated communities where individuals, families and neighborhoods thrive.Title:&nbsp;Welcome Baby Program CoordinatorReports to: Welcome Baby Program DirectorPosition Type: Full-Time, Hourly, Non-exemptGoal and Summary of Work: The Welcome Baby (WB) Program Coordinator works closely with the WB Director to perform and oversee key administrative projects and duties involved in managing the overall program and supporting the Home Visitor volunteers, families, and AmeriCorps Members within the program. This position will be the primary point of contact for family recruitment and play a major support role for the WB program overall.&nbsp;Overview of the Welcome Baby Program:Welcome Baby is a free in-home visitation program designed to support parents with children aged newborn to 36 months fostering a healthy, happy, and secure environment. The program provides families with personalized developmental milestone education tailored to each child aged newborn to 36 months, engaging learning kit activities focused on building a strong attachment while supporting key developmental milestones, positive parenting techniques to encourage emotional and social development, and baby supplies such as diapers and wipes (when available). This program promotes resilience by helping families navigate challenges and celebrate strengths to build confidence and reinforce positive behaviors.Key Responsibilities:Family &amp; Home Visitor Engagement and Retention:<ul><li>Coordinate with Welcome Baby team members to ensure that home visitors and families have the best possible experience through family and home visitor engagement activities.</li></ul>Communication with Families:<ul><li>Create and distribute monthly family sheets via mail merge, facilitating clear and personalized communication with participating families</li><li>Ensure clear communication and timely support to families and home visitor volunteers; including management of the Welcome Baby email inbox&nbsp;</li></ul>Operational Program Management and Documentation:&nbsp;&nbsp;<ul><li>Oversee, track, and manage incoming program data for multiple counties; including new family registrations, home visitor visit and attendance data, ongoing surveys and assessments.</li><li>Ensure compliance, accuracy and program requirements are met through management and tracking of home visitor onboarding documents, background checks and rapback monitoring, AmeriCorps member timesheets, and UServe quarterly reports.</li><li>Assist with process map and process creation and updates to support program growth and sustainability, continually updating workflows to streamline operations, improve efficiency, and ensure alignment with program objectives</li></ul>Supply &amp; Donation Management:&nbsp;<ul><li>Oversee donation and commodities management for the Welcome Baby room, including coordinating supply levels and distribution.</li><li>Lead learning kit management efforts by ordering supplies and organizing episodic volunteers for kit creation</li></ul>Volunteer &amp; AmeriCorps Member Support:&nbsp;&nbsp;<ul><li>Work in coordination with intra and inter-departmental team members to manage volunteer and AmeriCorps member position listings, proactively assisting with recruitment efforts for home visitors and AmeriCorps members.&nbsp;</li></ul>Community Outreach &amp; Engagement<ul><li>Collaborate with the marketing team to develop and post engaging content on social media</li><li>Provide logistical and operational support for community outreach events, as needed</li></ul>Position Competencies:<ul><li>Data Management &amp; Analysis: Experience with tracking, managing, and analyzing program data using tools like Excel, databases (e.g., CODA), and data entry systems.&nbsp;</li><li>Team Player:&nbsp;works well with others to achieve a shared goal, while also contributing to the team's success.</li><li>Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.</li><li>Tech Proficiency: Comfort using digital tools such as DocuSign, Remind, email platforms, and social media management tools. Experience with automation and mail merge in Microsoft Office or Google Suite is valuable.</li><li>Written and Verbal Communication: Strong ability to communicate effectively with diverse stakeholders (families, volunteers, team members) through emails, reports, and presentations.</li><li>Relationship Building: Ability to engage, motivate, and maintain positive relationships with families, volunteers, and community members</li><li>Detail-Oriented: Ensuring accuracy in documentation, compliance with policies and quality assurance in program execution</li><li>Process Improvement: Analytical skills to identify inefficiencies and recommend updates to process mapping and operations, ensuring smoother workflows</li><li>Volunteer Coordination: Proven ability to manage and support volunteers through recruitment, onboarding, and ongoing engagement activities</li><li>Empathy &amp; Patience: Understanding and accommodating the needs of diverse families, home visitors, and volunteers, particularly in a supportive community-based role</li><li>Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment</li><li>Adaptability to Change: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well</li></ul>Position Requirements:<ul><li>Minimum 2 years administrative/office assistant work</li><li>Minimum 2 years project management experience</li><li>Excellent organizational skills (including task and time management)</li><li>Associate’s degree or 2-3 years of related work experience required, Bachelor's degree preferred in child development, human services, social work, or related field&nbsp;</li><li>High standards of professional ethics and conduct</li><li>Submit and pass a full background check as required for program compliance (process to be completed before onboarding with UWNU)</li></ul>Preferred Qualifications:<ul><li>Familiarity with systems like AmeriCorps reporting, IPT, or volunteer management software for handling registrations, timesheets, and compliance</li><li>Experience in creating engaging social media content and collaborating with marketing teams to enhance program visibility</li><li>Bicultural/bilingual English/Spanish&nbsp;</li><li>Master’s degree in related field and/or 3-5 years working in child development, human services, social work, or related field&nbsp;</li><li>Experience with Results Based Accountability or other data evaluation strategy</li></ul>Compensation:Wage:$19-$22 per hour, based on experience and qualificationsBenefits:&nbsp;A comprehensive benefits plan includes vacation, sick, holidays, health, dental, vision, disability, life, and a 403(b) match of up to 10% of your salary after 1 year of employment.&nbsp;Location:&nbsp;Ogden, UT (some hybrid/remote work options may be available)&nbsp;Hours:&nbsp;Full-time, non-exempt. United Way hours of operation are Monday-Friday, 8:00am to 5:00pm. United Way strives for employees to have great work-life balance and allows for occasional remote work assuming it does not interfere with productivity, results, and/or quality of relationships with partners. Work hours are subject to change based on United Way and/or events and activities happening in the community.&nbsp;How to Apply:&nbsp;Please send cover letter AND resume to Jill Browning at&nbsp;<a href="mailto:jbrowning@uwnu.org" target="_blank">jbrowning@uwnu.org</a>.&nbsp;Applications will NOT be considered without providing BOTH a cover letter AND resume.&nbsp;Closing Date: September 15, 2024

Welcome Baby Program Coordinator

Job Title:&nbsp;Graphic DesignerReports to:&nbsp;Director of MarketingDepartment: &nbsp;MarketingClassification: &nbsp;Level II&nbsp;Location: &nbsp;AlbuquerqueExempt: &nbsp;Salaried, ExemptORGANIZATION:&nbsp; &nbsp; Headquartered in Albuquerque, United Way of North Central New Mexico (UWNCNM) serves the people of five counties:&nbsp; Bernalillo, Sandoval, Santa Fe, Torrance and Valencia.&nbsp; Our mission is connecting people to opportunities and services to equitably improve lives and strengthen communities.&nbsp;&nbsp;UWNCNM brings together donors, businesses, nonprofits, government and others to create better solutions to our community’s challenges.&nbsp;Our programs and donor dollars ensure that individuals and families in north central New Mexico&nbsp;have the opportunity to&nbsp;achieve potential through education, that they are healthy and safe, are financially stable and live life with dignity.&nbsp;&nbsp;&nbsp;In addition, UWNCNM has a strong commitment to Diversity, Equity and Inclusion and upholds the following values:&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;<ul><li>We value&nbsp;the visible and invisible qualities that make you who you are.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>We welcome&nbsp;that every person brings a unique perspective and experience to advance&nbsp;our mission and progress our fight for the health, education and financial stability of every person in every community.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>We believe&nbsp;that each United Way community member, donor, volunteer, advocate and employee must have equal access to solving community problems.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>We include diversity, equity and inclusion practices at the center of our daily&nbsp;work.&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>We commit&nbsp;to using these practices for our business and our communities.&nbsp;PURPOSE:In 2017, United Way of North Central New Mexico’s (UWNCNM) Board of Directors approved an Impact Agenda that will guide our work for years to come. The Impact Agenda lays out a cradle-to-career focus with two central priorities for UWNCNM: improving family stability and supporting educational attainment.Under the direction of the Director of Marketing, the Graphic Designer will support the mission of UWNCNM by maintaining the graphic integrity of the organization to reach a wider audience and engage more community members. This role focuses on visualizing and creating graphics including illustrations, logos, layouts and photos. The Graphic Designer’s work will captivate, inform, inspire, and/or persuade, for use in a marketing or promotional campaign, at events, and for public presentation. This role requires working creatively, both in print and electronically, as a visual storyteller.ESSENTIAL FUNCTIONS:<ul><li>Coordinate with Director of Marketing to maintain UWNCNM brand equity, marketing messages and themes&nbsp;</li><li>Create and/or establish all graphic and video projects<ul><li>Organize, support and track projects to meet deadlines&nbsp;</li><li>Keep archival files of all materials&nbsp;</li></ul></li><li>Maintain and enforce the United Way brand image in every aspect of the organization’s business&nbsp;<ul><li>Approve all UWNCNM content before general/public distribution</li></ul></li><li>Photographer/videographer (or coordinates with 3rd party vendor)<ul><li>Maintain the organization’s photography library</li></ul></li><li>Maintain all graphic creative content on SharePoint (archival files) – create a path where all department flyers, banners, SWAG, etc. can be found (add a branded email template folder)</li><li>Maintain graphic work orders/invoices for Marketing Department</li><li>Manage the production of marketing materials with outside vendors</li><li>Keep inventory of administrative printed materials, reorder when necessary</li><li>Concept and execute the graphic design and layout of marketing and communication materials in all print and electronic mediums</li><li>Maintain and enforce the United Way brand image in every aspect of the organization’s business</li><li>Contribute to UWNCNM’s marketing strategies through graphic design and new media ideas</li><li>Use marketing analysis data to develop effective communications</li><li>Create additional content and maintain the organization’s photography library</li><li>Keep files up to date with work orders, invoices, attachments, and samples</li><li>Manage the production of marketing materials with outside vendors</li><li>Providing graphic collateral with quick turn around times</li><li>Keep inventory of administrative printed materials. Reorder when necessary, within budget guidelines</li><li>Organize, support and track projects to meet deadlines</li><li>Keep archival files of all materials</li><li>Participates in Marketing and companywide team meetings</li><li>Participates in professional development training related to work with UWNCNM</li><li>Take on and lead one-time projects as assigned</li><li>Track all vendor, company, agency interactions</li><li>Track all key performance indicators and assigned report coverage</li><li>Contributes to the organizational shared goal of raising funds to support the mission and initiatives.</li><li>Performs and completes other duties, initiatives and special projects as assigned.</li></ul>REQUIREMENTS [EDUCATION, EXPERIENCE, SKILLS &amp; ABILITIES]:&nbsp;<ul><li>BA in graphic design or equivalent work experience</li><li>Advanced skills in Adobe Creative Cloud programs: Illustrator, Photoshop, Premiere Pro or AfterEffects, as well as MS Word, Excel, PowerPoint</li><li>Experience in digital media (video production and editing) preferred</li><li>Two years experience in an office setting with print and electronic media design, printing and production responsibility, preferred</li><li>Proficient with technology including multiple videoconferencing software platforms (such as Zoom) and Microsoft Office including Word, Outlook, Excel and PowerPoint&nbsp;</li><li>Demonstrate a comprehensive understanding and practical experience with AI, including data analysis, AI driven decision making, and the application of AI tools to enhance operational efficiency and innovation.</li><li>Exceptional interpersonal and communication skills, both written and verbal, and the ability to create and deliver compelling graphics and content&nbsp;</li><li>Excellent time management skills, with the ability to handle multiple projects&nbsp; simultaneously&nbsp;</li><li>Background in writing, editing and layout</li><li>Excellent interpersonal and communication skills</li><li>Detail oriented, accurate, organized, analytical, flexible and able to meet deadlines</li><li>Demonstrate a commitment to recognize and respect the many forms of diversity</li><li>Effective oral and written communication skills.</li><li>Flexibility, independence, critical thinking, and decision-making skills.&nbsp;</li><li>Effective project/time management skills.&nbsp;</li><li>Must be able to work in a fast-paced and collaborative team environment, managing multiple priorities and projects while meeting deadlines and exceeding expectations&nbsp;</li><li>Ability to work independently with minimal supervision, showing initiative, creativity, self-discipline, be a self-starter, and flexible to respond to emerging needs</li><li>Ability to work effectively with a diverse group of individuals.&nbsp;</li><li>Proficient in internet navigation and online research using modern web browsers to gather, verify, and utilize information effectively for job-related tasks</li></ul>EQUIPMENT USE:<ul><li>PC and standard office equipment (telephone, computer, copy machine, printer, scanner, fax machine).</li><li>Microsoft Office Suite, Outlook, Videoconferencing platforms (Zoom, Microsoft Teams, etc.), Internet and web browsers for research and information gathering</li></ul>PHYSICAL REQUIREMENTS/WORKING CONDITIONS/DEXTERITY:United Way of North Central New Mexico is a hybrid workplace. For this position, the schedule combines work from home on Mondays, Wednesdays, and Fridays with in-person office attendance within UWNCNM’s office building required on Tuesdays and Thursdays. Due to business needs,&nbsp;you may occasionally be required to work in the office on days other than specified. Additionally, the&nbsp;hybrid work schedule is subject to change to 100% in office work at any time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>Position requires long periods of sitting at a desk and computer&nbsp;to accomplish duties and to stand for limited periods of time.&nbsp;</li><li>Regular attendance is required in this position.&nbsp;</li><li>Ability to operate a personal computer at an acceptable rate of speed.&nbsp;</li><li>Must have access to reliable internet when working from home.</li><li>Must be able to view computer monitors.&nbsp;</li><li>Must be able to work occasional early mornings, evenings and weekends including but not limited to attending a variety of meetings and events at UWNCNM and in the community.&nbsp;</li><li>Must have the flexibility to adapt schedule to meet evolving business needs as necessary.</li><li>Must be able to&nbsp;commute to the United Way of North Central New Mexico office building on designated in office days.&nbsp;</li><li>Must possess a valid New Mexico driver’s license and have daily access to a dependable enclosed motor vehicle, with current auto insurance in your own name, to use to be physically present for in-office workdays and to attend offsite events, meetings, and other work activities.</li><li>Ability to travel to work in a variety of locations throughout north central New Mexico.</li><li>Must be able to lift and/or move up to 20 pounds unassisted and occasionally lift and/or move up to 40 pounds with assistance.</li><li>Must be able to perform the essential functions of the job with reasonable accommodation.</li></ul>LOCATION:&nbsp;Must be a New Mexico resident and able to commute to the UWNCNM office building on designated in office workdays&nbsp;to attend a variety of meetings and events at UWNCNM and in the community.SALARY RANGE:&nbsp;$52,000 to $62,000 salary per year DOE, exempt, salaried, minimum 32 hours per week FTE (Full Time Employee).BENEFITS:&nbsp;Full-time employees (FTE) are eligible for health, dental, vision, life and long-term disability insurance, retirement plan, flexible spending account and voluntary insurance programs. We offer a tuition reimbursement plan, volunteer time off, and generous leave time. Part-time employees may be eligible for some of these benefits.UWNCNM supports the Americans with Disabilities Act (ADA). Please tell us if you need accommodation to perform the job's essential functions.&nbsp;All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.United Way of North Central New Mexico is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.&nbsp;We welcome applicants with disabilities and applicants from underrepresented racial and ethnic groups.&nbsp; &nbsp;This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.&nbsp;This job description is meant only to be a guideline and may be modified at any time. UWNCNM is an At-will Employer. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.Interested applicants must submit a resume and cover letter to&nbsp;<a href="mailto:applicant@uwncnm.org" target="_blank">applicant@uwncnm.org</a> by September 17, 2024.

United Way of North Central New Mexico

United Way of Central New Mexico

Graphic Designer

General Description:&nbsp;Provides dedicated case management services to Veterans experiencing homelessness in a service intensive transitional residential housing program, focusing on an individualized service plan that yields long term housing stability outcomes. Case managers are expected to employ a strengths-based approach, which empowers and promotes the strengths and capabilities of Veterans.&nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Completes intake, assessment, service plans in coordination with client and within documentation standards set forth by the program contract, Federal Regulations and Guidelines, and United Way of Broward County/MISSION UNITED.</li><li>Holistically addresses the case management needs of the individual client.</li><li>Provides field-based, strength-based case management and service coordination that includes housing stabilization, money management, community integration, employment linkages, benefits establishment, linkage to community providers for services needed to assist clients in reaching the housing stability plan goals.&nbsp;</li><li>Develops or updates service plans with clients to address their changing needs and to facilitate referral to appropriate treatment or service providers or facilities.&nbsp;</li><li>Provides ongoing case management support to assess progress and ensure case plan outcomes are met or changed, as needed.</li><li>Utilize evidence-based practices in service delivery such as Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First Practices.</li><li>Maintains documentation and data entry standards as set forth by the program contract, Federal Regulations and Guidelines, and United Way of Broward County/MISSION UNITED, including HIPAA policies and procedures.</li></ol>Other Job Duties:&nbsp;<ul><li>Conducts assessments of the individual’s needs, financial stability, work experience, medical and behavioral health history, and more.&nbsp;</li><li>Develops actionable client directed individualized case plans, including identified strengths, needs, risks, assets, etc. to develop short- and long-term goals and objectives related to housing stability and financial prosperity.&nbsp;</li><li>Identifies needed resources and services.</li><li>Ensures programmatic compliance.</li><li>Performs drug testing on site and is able to identify Veterans in need of treatment services, as appropriate.</li><li>Conducts daily check-ins of client’s living environment, needs, barriers, activities, etc.</li><li>Creates an environment where people can feel welcomed, comfortable, understood, and esteemed.</li><li>Documents all client encounters, utilizing the Homeless Management Information System (HMIS) and other client information systems, within 24 hours of meeting with the client.&nbsp;</li><li>Other Duties, as assigned.</li><li>Manages a caseload of 25-30 individuals at all times.</li><li>Advocates on behalf of clients for services, basic needs, and other related issues.&nbsp;</li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of community resources and procedures for referring clients to appropriate resources.</li><li>Facilitates case consultation for client situations.</li><li>Establishes case plan goals and will review with clients at 30 day intervals.&nbsp;</li><li>Monitors client progress to ensure that clients are working towards a resolution of identified challenges to meet their housing stability goals.&nbsp;</li><li>When appropriate, ensures successful case closure, documentation, and transition.&nbsp;</li><li>Provides crisis prevention, intervention, and supportive counseling, as needed.&nbsp;</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.&nbsp;</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.&nbsp;</li></ul>Supervises: N/A –&nbsp;This position does not have any supervisory responsibilities.&nbsp;Education &amp; Experience:&nbsp;&nbsp;<ul><li>Bachelor’s degree with major course work in social work, mental health, or other closely related field.&nbsp;&nbsp;At least two (2) years of experience in general interviewing practices and/or techniques, counseling, social case/service work (including crisis prevention and intervention),community resource referral, or closely related work with preferred experience working with Veterans and/or persons with mental health conditions.&nbsp;&nbsp;</li><li>Prior case management experience with knowledge of Veterans Administration related programming highly preferred.&nbsp;</li><li>Knowledge of evidence-based practices, outcome measurement, and quality management.&nbsp;&nbsp;</li><li>Experience working with low income, homeless population, Veterans, military families, and/or service members strongly preferred.&nbsp;</li><li>Ability to communicate effectively with a diverse audience.&nbsp;&nbsp;</li><li>Experience with Microsoft Office Suite to include MS Word, Excel, and PowerPoint.&nbsp;</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;&nbsp;</li></ul>Core Competency Requirements:&nbsp;<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance United Way of Broward County’s mission.&nbsp;&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of United Way of Broward County.&nbsp;&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;&nbsp;</li><li>Seizes learning&nbsp;–Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines and seeks help when needed in managing priorities.&nbsp;&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.&nbsp;</li></ul>Environment &amp; Physical Demands:&nbsp;&nbsp;&nbsp;<ul><li>The office environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work duties will also entail outside environments and exposure to elements.&nbsp; &nbsp;</li><li>The employee will also work in a public service delivery environment that is open for business 24 hours per day, 365 days per year. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.&nbsp;&nbsp;</li><li>Physical demands include sitting and/or standing for extended periods of time; bending; lifting approximately 25 pounds; and regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.&nbsp;&nbsp; &nbsp;</li></ul>

United Way of Broward County

Case Manager-  GPD-SITH Pompano Beach

United Way of Broward County fights for the Health, Education and Financial Prosperity of every person in our community. &nbsp;General Description: Coordinates the identification of and linkages to resources and referrals for both youth and family participants onsite in a public school in Hallandale Beach. Coaches participants to reach personal goals, with a focus on goals enhancing stable housing. Participant population will be those facing economic hardship and potential housing insecurity.The Family Stabilty Program is provided within the Community Partnership School™ (CPS) program. CPS Care Coordination will take a two-generation approach to include Parent Engagement, Economic Development, and Educational Workshops. The Family Stability Program provides services, training, and educational opportunities to parents which parallel and mirror the enrichment and educational offerings their children access through participation in CPS.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Responsible for identifying strengths, needs, and risks for participants and their families to develop short- and long-term goals related to housing stability and financial prosperity. Following goal development, Care Coordinators will lead participants through the process of creating an individualized service plan to help ensure that relevant resources, services, and activities participants need to reach their goals are included in their care coordination experience.&nbsp;</li><li>Develops or updates service plans with participants and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities.</li><li>Coaches participants and/or their families to achieve personal goals, develop life skills, and/or sustain success and wellness.</li><li>Conducts activities in a culturally responsive manner and monitors the service environment to maximize participant success and well-being.</li><li>Regular note taking and data management to measure activities and outcomes in the SureImpact database.&nbsp;</li></ol>Other Job Duties:&nbsp;<ul><li>Supports approximately 60 unique students and family units annually.</li><li>Advocates on behalf of clients and families for services, basic needs, and other related issues.&nbsp;</li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of&nbsp;community resources and procedures for referring clients to appropriate resources</li><li>Facilitates case consultation for client situations.&nbsp;</li><li>Establish case plan goals and will review with clients at regular intervals</li><li>Monitor client progress to ensure that clients are working towards a resolution of identified challenges</li><li>When appropriate, ensure successful case closure, documentation, and transition</li><li>Provides crisis prevention, intervention, and support services, as needed.&nbsp;</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li></ul>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response effortsSupervises: This position has non-supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree&nbsp;with&nbsp;major&nbsp;coursework&nbsp;in&nbsp;social&nbsp;work,&nbsp;psychology,&nbsp;or other&nbsp;closely&nbsp;related field.</li><li>At least two (2) years of experience in motivational interviewing practices and/or techniques, eligibility determination, social referral/service work (including crisis prevention and intervention) or community&nbsp;resource referral, or closely related work with preferred experience working with persons with&nbsp;mental&nbsp;health&nbsp;conditions.</li><li>Knowledge of evidence-based practices, assessments processes, treatment&nbsp;planning,&nbsp;outcome&nbsp;measurement&nbsp;and quality&nbsp;management.</li><li>Experience&nbsp;working with&nbsp;low&nbsp;income,youth and families and/or other special population strongly&nbsp;preferred.</li><li>Ability&nbsp;to&nbsp;communicate&nbsp;effectively&nbsp;with&nbsp;a&nbsp;diverse audience.</li><li>Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion.</li><li>Proficiency required in Microsoft Office Products like: Word, Excel and other related computer programs.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Care Coordinator/Case Manager (grant funded)

General&nbsp;Description:&nbsp;This position&nbsp;is&nbsp;responsible&nbsp;for&nbsp;assisting&nbsp;Veterans enrolled in housing subsidy programs with achieving successful housing stability outcomes by providing assistance with navigating resources and ensuring timeliness of rent payments.&nbsp;<h2>Primary&nbsp;Job&nbsp;Responsibilities&nbsp;&amp;&nbsp;Duties:</h2><ol><li>Ensure program participant is meeting the goals established in their Housing Stability Plan.</li><li>Process financial assistance for timely rental payment for up to 50 subsidy recipients.&nbsp;</li><li>Compile necessary documentation throughout participants program enrollment.&nbsp;</li><li>Document any changes in program requirements, income, utility allowances, and rental agreements.&nbsp;</li><li>Update Housing Stability Plan with any appropriate modifications to promote readiness for housing self-sufficiency.</li><li>Communicate with internal and external partners including case managers, property managers, and landlords regarding any changes to the rental payment distribution or documentation related to the housing unit.&nbsp;</li><li>Ensure participants are following program requirements and standards at all times.&nbsp;</li><li>Update the Homeless Management Information System (HMIS) with accurate data.&nbsp;</li><li>Ensure timeliness of rental subsidy payments and that required deadlines are met for document recertification.&nbsp;</li></ol><h2>Other&nbsp;Job&nbsp;Duties:</h2><ul><li>Communicate with participants via phone, video, or in-person on a regular basis.</li><li>Make appropriate referrals to services in the community.&nbsp;</li><li>Communicate with members of the United Way finance department.</li><li>Track all client communication, rental payments, and changes to their living situation.&nbsp;</li><li>Work&nbsp;collaboratively&nbsp;within&nbsp;veteran&nbsp;system of&nbsp;care&nbsp;with&nbsp;case&nbsp;management&nbsp;and&nbsp;partner agency personnel.</li><li>Attend&nbsp;required project-related&nbsp;meetings&nbsp;and&nbsp;special&nbsp;events.</li><li>Performs&nbsp;other&nbsp;duties&nbsp;and&nbsp;assumes&nbsp;other&nbsp;responsibilities&nbsp;as&nbsp;assigned&nbsp;by&nbsp;supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly&nbsp;during&nbsp;times&nbsp;of crisis,&nbsp;it&nbsp;is&nbsp;the&nbsp;expectation&nbsp;that&nbsp;all&nbsp;United Way&nbsp;staff&nbsp;will&nbsp;be&nbsp;fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;This&nbsp;position has&nbsp;no&nbsp;supervisory&nbsp;responsibility.Other Job Requirements:<ul><li>Driving throughout Broward and Miami-Dade Counties for UWBC business is required</li><li>Must pass FL Background check</li><li>Valid driver’s license</li><li>Maintain vehicle liability insurance for personal vehicle</li></ul> &nbsp;<h2>Education&nbsp;&amp;Experience:</h2><ul><li>Minimum of one (1) year of professional experience providing support for low-income housing programs or similar populations or programs.&nbsp;</li><li>College degree&nbsp;in relevant field (social work, human services, finance) or equivalent relevant professional experience.&nbsp;</li><li>Knowledge of rental housing, application, and leading processes.&nbsp;</li><li>Experience&nbsp;utilizing applicant&nbsp;tracking&nbsp;system sand&nbsp;other&nbsp;computer applications.</li><li>Experience&nbsp;with&nbsp;Microsoft&nbsp;Suite&nbsp;to&nbsp;include MS&nbsp;Word,&nbsp;Excel, PowerPoint and ability to learn client tracking systems.</li><li>Knowledge&nbsp;and&nbsp;skill&nbsp;in&nbsp;varied&nbsp;job&nbsp;readiness,&nbsp;preparation,&nbsp;and&nbsp;retention activities (tailored resume building, interviewing, and workplace performance).</li><li>Veteran, or understanding of Veteran experiences.&nbsp;</li></ul><h2>Core&nbsp;Competency&nbsp;Requirements:</h2><ul><li>Excels&nbsp;at&nbsp;customer service&nbsp;–&nbsp;Serves&nbsp;(treats)all&nbsp;customers&nbsp;(internal&nbsp;and&nbsp;external)&nbsp;with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.</li><li>Drives&nbsp;for&nbsp;results&nbsp;–&nbsp;Has&nbsp;a&nbsp;passion&nbsp;for&nbsp;innovation&nbsp;and&nbsp;risk-taking,&nbsp;meets&nbsp;and&nbsp;exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one's own&nbsp;behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces&nbsp;engagement&nbsp;of&nbsp;all&nbsp;people, ideas&nbsp;and&nbsp;backgrounds&nbsp;and&nbsp;aligns&nbsp;with&nbsp;United Way’s values.</li><li>Seizes&nbsp;learning&nbsp;–&nbsp;Able&nbsp;and&nbsp;willing to&nbsp;learn&nbsp;new&nbsp;skills and&nbsp;knowledge&nbsp;and&nbsp;accept&nbsp;new challenges to further United Way’s mission.</li><li>Manages&nbsp;multiple&nbsp;projects and&nbsp;tasks&nbsp;–&nbsp;Effectively&nbsp;manages&nbsp;time&nbsp;and&nbsp;resources&nbsp;to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.</li><li>Personifies&nbsp;teamwork&nbsp;–&nbsp;Demonstrates&nbsp;good&nbsp;collaboration&nbsp;and&nbsp;communication&nbsp;to&nbsp;be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp;Lighting&nbsp;is&nbsp;adequate&nbsp;through overhead&nbsp;lighting&nbsp;as&nbsp;well&nbsp;as&nbsp;windows&nbsp;and&nbsp;blinds.Reasonable&nbsp;accommodations&nbsp;may&nbsp;be&nbsp;made&nbsp;to&nbsp;enable&nbsp;individuals with&nbsp;disabilities&nbsp;to&nbsp;perform the essential functions. Physical&nbsp;demands&nbsp;includesitting&nbsp;and/or&nbsp;standingfor&nbsp;extended&nbsp;periodsof&nbsp;time,&nbsp;bending,lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp;Demands also involve protracted concentration.

Housing Stability Coordinator, MISSION UNITED SSVF

United Way of Brevard, Florida (UWB) was established in 1957 by a group of concerned individuals who wanted to help those who were in need. Our work focuses on the building blocks of a good life – Education, Income and Health. Our community wins when kids succeed in school, adults can secure a good job, manage their finances, and provide a healthy environment for their families.&nbsp;Together, the contributions of thousands of individual donors become a force for change in the&nbsp;community.&nbsp;POSITION SUMMARY AND KEY RESPONSIBILITIESThe Pledge Processing Coordinator is responsible for inputting data and making changes to existing data in United Way’s pledge processing software.&nbsp; Enter alpha numeric data into donor software system accurately and efficiently<ul><li>Ability to follow detailed written instructions independently</li><li>Create fillable forms in MS Word or Adobe Acrobat&nbsp;</li><li>Perform mail merges using MS Word</li><li>Create and maintain spreadsheets in MS Excel</li><li>Perform data verification and validation to ensure accuracy</li><li>Generate reports from donor database &nbsp;</li><li>File and organize documents as needed</li><li>Transcribe information from various sources into digital format</li><li>Provide general administrative support as required including receptionist support&nbsp;</li><li>Performs other related duties as assigned</li></ul>Environment, Physical Activity, and Mental Demands<ul><li>The environment for this position is an open office that is clean and comfortable. The position is in a non-confined office-type setting in which he/she is free to move about at will and may include some minor annoyances such as noise, odors, drafts, etc. This position will have prolonged periods sitting at a desk and working on a computer.</li><li>The individual in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 15 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.</li><li>The individual in this position may operate any or all of the following: telephone, cellular telephone, beeper, copy, fax machines, calculator, typewriter, personal computer, related printers, and related office equipment.</li></ul>POSITION REQUIREMENTS&nbsp;These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.&nbsp; Individual abilities may result in some deviation from these guidelines.Education and Experience<ul><li>High school diploma or equivalent required.&nbsp;</li><li>Previous experience in a clerical or administrative role preferred.</li></ul>Skills and Abilities&nbsp;<ul><li>Proficient in basic math and data entry skills.</li><li>Familiarity with office equipment and computer systems.</li><li>Ability to work independently and meet deadlines.</li><li>Excellent organizational and attention to detail.&nbsp;</li><li>Excellent verbal and written communication skills.&nbsp;</li><li>Excellent time management skills with a proven ability to meet deadlines.</li><li>Ability to function well in a high-paced and at times stressful environment.</li><li>Must be able to perform this position safely, without endangering the health or safety to himself or herself or others.</li></ul>Personal Characteristics and Skills&nbsp;<ul><li>Dedicated to shared and measurable goals for the common good – creating, resourcing, scaling and leveraging strategies for broad investment and impact.&nbsp;&nbsp;</li><li>Able to build trust in United Way and its relevance in the community.&nbsp;</li><li>Values the network and strives to leverage United Way’s breadth of community presence, relationships, and strategy.</li><li>Understand community trends and human service issues.&nbsp;</li><li>Ability to build relationships with different types of people, including clients, organization members, and providers.</li></ul>United Way of Brevard is an equal opportunity employer. We offer a competitive salary, a learning environment, and employee benefits to include health insurance, paid holidays, paid time off, and a retirement plan. Please apply online or submit your resume and cover letter to&nbsp;<a href="mailto:hr@uwbrevard.org" target="_blank">hr@uwbrevard.org</a>.UNITED WAY CORE COMPETENCIES FOR ALL STAFF<ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations.&nbsp;</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.&nbsp;</li><li>Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>ABOUT BREVARD COUNTY FLORIDABrevard County, Florida, also known as Florida’s Space Coast, is a groundbreaking region along the east coast of the Sunshine State. Home to the world-famous launch pads of Kennedy Space Center and Cape Canaveral Space Force Station, Brevard County’s rich history is built upon generations of high-tech talent, yet boasts a small-town community feel where members can truly make a difference. With an abundance of amenities for the right work-life balance, Florida’s Space Coast offers a unique lifestyle with tropical weather, cultural activities, educational opportunities, year-round outdoor recreation, and a family-friendly atmosphere. Even the world's most significant vacation playground is just a short ride, which means you can get annual passes for endless access to the thrills and off-season crowds at Orlando theme parks and attractions, all while enjoying the relaxed oceanside community that has sent man to the moon, and continues to launch advances for humankind. You can learn more about the endless lifestyle options found here, at&nbsp;<a href="http://www.LiveBigSpaceCoast.com" target="_blank">www.LiveBigSpaceCoast.com</a>.

United Way of Brevard County, Florida

United Way of Brevard 

Pledge Processing Coordinator

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Recovery Peer Specialist has a vital role in 988, to provide support for people experiencing suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating seeking professional help to address suicidal intensity, mental health or substance use conditions. The Peer Specialist will support callers on their mental health recovery journey, providing timely access to mental well-being support and caring contacts.The Peer Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts.&nbsp; This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Complete required training.</li><li>Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Be fully prepared to begin answering phone lines promptly per assigned work schedule. Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of the 988 LIFE LINE Program by completing all other tasks as assigned.</li><li>Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 988 training standards.&nbsp;</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Develop and implement crisis related safety plans.</li><li>If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help the inquirer make an informed decision.</li><li>In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes.</li></ul>Experience/Position Requirements:<ul><li>Lived experience with mental health crisis, hopelessness, or suicidal intensity&nbsp;</li><li>State of Florida Certified Recovery Peer Specialist or eligible to pursue certification</li><li>High school diploma/GED, with a minimum one year experience in the human services, social work, or customer services field required</li><li>Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable.&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;</li><li>Must pass pre-employment drug screening.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills</li><li>Ability to conduct approved suicide assessment</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 LIFE LINE is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of 988 LIFE LINEs clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 LIFE LINE is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

40 1 - 2 years of experience Jobs