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United Way of Broward County fights for the Health, Education and Financial Prosperity of every person in our community. &nbsp;General Description: Coordinates the identification of and linkages to resources and referrals for both youth and family participants onsite in a public school in Hallandale Beach. Coaches participants to reach personal goals, with a focus on goals enhancing stable housing. Participant population will be those facing economic hardship and potential housing insecurity.The Family Stabilty Program is provided within the Community Partnership School™ (CPS) program. CPS Care Coordination will take a two-generation approach to include Parent Engagement, Economic Development, and Educational Workshops. The Family Stability Program provides services, training, and educational opportunities to parents which parallel and mirror the enrichment and educational offerings their children access through participation in CPS.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Responsible for identifying strengths, needs, and risks for participants and their families to develop short- and long-term goals related to housing stability and financial prosperity. Following goal development, Care Coordinators will lead participants through the process of creating an individualized service plan to help ensure that relevant resources, services, and activities participants need to reach their goals are included in their care coordination experience.&nbsp;</li><li>Develops or updates service plans with participants and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities.</li><li>Coaches participants and/or their families to achieve personal goals, develop life skills, and/or sustain success and wellness.</li><li>Conducts activities in a culturally responsive manner and monitors the service environment to maximize participant success and well-being.</li><li>Regular note taking and data management to measure activities and outcomes in the SureImpact database.&nbsp;</li></ol>Other Job Duties:&nbsp;<ul><li>Supports approximately 60 unique students and family units annually.</li><li>Advocates on behalf of clients and families for services, basic needs, and other related issues.&nbsp;</li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of&nbsp;community resources and procedures for referring clients to appropriate resources</li><li>Facilitates case consultation for client situations.&nbsp;</li><li>Establish case plan goals and will review with clients at regular intervals</li><li>Monitor client progress to ensure that clients are working towards a resolution of identified challenges</li><li>When appropriate, ensure successful case closure, documentation, and transition</li><li>Provides crisis prevention, intervention, and support services, as needed.&nbsp;</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li></ul>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response effortsSupervises: This position has non-supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree&nbsp;with&nbsp;major&nbsp;coursework&nbsp;in&nbsp;social&nbsp;work,&nbsp;psychology,&nbsp;or other&nbsp;closely&nbsp;related field.</li><li>At least two (2) years of experience in motivational interviewing practices and/or techniques, eligibility determination, social referral/service work (including crisis prevention and intervention) or community&nbsp;resource referral, or closely related work with preferred experience working with persons with&nbsp;mental&nbsp;health&nbsp;conditions.</li><li>Knowledge of evidence-based practices, assessments processes, treatment&nbsp;planning,&nbsp;outcome&nbsp;measurement&nbsp;and quality&nbsp;management.</li><li>Experience&nbsp;working with&nbsp;low&nbsp;income,youth and families and/or other special population strongly&nbsp;preferred.</li><li>Ability&nbsp;to&nbsp;communicate&nbsp;effectively&nbsp;with&nbsp;a&nbsp;diverse audience.</li><li>Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion.</li><li>Proficiency required in Microsoft Office Products like: Word, Excel and other related computer programs.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Care Coordinator/Case Manager (grant funded)

1 


United Way of El Paso County is committed to improving the lives and futures of all people 
in the community. We bring together expertise, funding and volunteer support to positively 
impact education, health, basic needs, and financial stability. In partnership with others, we 
work to eliminate inequities experienced by diverse populations so that all people have a 
safe, healthy home environment, achieve their educational potential, and increase their 
financial stability. We commit to building bridges across cultural, racial, religious, and 
economic boundaries. 

Position: 

Reports To: 

Purpose: 

OUTREACH AND COMMUNICATIONS COORDINATOR 
 
Senior Director of Community Resiliency 
 
The Outreach Coordinator contributes to the achievement of United 
Way’s mission and vision through development and implementation 
of marketing strategies and outreach services for the El Paso 
United Family Resiliency Center, which assists with the needs of 
victims and families affected by the El Paso Walmart mass violence 
incident. 


 
MAJOR DUTIES &amp; RESPONSIBILITIES: 

 
Marketing and Communication 

The Outreach Coordinator supports the Family Resiliency Center by developing and 
fulfilling the duties of a comprehensive event and outreach marketing plan. 

ï· Works with the center’s Director to coordinate educational and resource events, 
activities and workshops. 

ï· Develop collaborative relationships with a wide variety of El Paso area 
neighborhood organizations, schools, city and county agencies, as well as faith-
based organizations and other partners. 

ï· Plan and implement promotional strategies for all programming to broaden program 
participation and deepen general public awareness of Center through multiple 
channels including print, digital, and broadcast, public presentations and grassroots 
communication. 

ï· Establish relationships with service agencies for optimal understanding as to what 
is provided, to whom and for what purpose. 

ï· Collect information regarding available resources including financial, goods and 
services to maintain and distribute resource listings. 

ï· Creates content to promote El Paso United services to include design and 
copywriting. 

ï· Create dynamic written, graphic, and video content 

ï· Analyzing, manage, and alter schedules where necessary to optimize visits and to 
target audiences in a timely manner. 

ï· Manage and optimize El Paso United social media channels, including Facebook, 
Twitter, Instagram, TikTok and other relevant platforms 

ï· Coordinate ad campaigns with social media strategy. 
 


2 


ï· Coordinate media relations and maintain strong relationships with external 
public relations and communication partners and broadcast and print media 
outlets. 

ï· As needed, serve as center’s photographer 

ï· Support website maintenance. 

ï· Assist and/or write scripts for media interviews and special events. 


Stay current on marketing, social, economic and political trends that may have an effect on 
Center and United Way of El Paso County and make recommendations to enhance our 
image based on those trends. 

 
Special Events 

Be part of the support team during special event(s). 
 
 
CROSS FUNCTIONAL RESPONSIBILITIES: 
 
Community Engagement 

ï· Work effectively with other teams at United Way to provide appropriate support and 
value to partners. Leverage relationships to create additional opportunities with other 
organizations and individuals. 

ï· Participate in recurring program and strategic meetings to assist in shaping the vision 
of UWEPC Community Impact products and partnerships in relation to El Paso United. 

ï· Foster creative thinking and facilitate future partnerships within corporate accounts. 

ï· Attend key community events and activities as a way to promote United Way of El 
Paso County’s mission, vision and core values becoming a defined community 
ambassador for United Way. 

ï· Cultivate community support for United Way by maintaining contacts with local 
organizations, businesses and individuals. 


SKILLS AND COMPENTENCIES: 

Interpersonal Skills 

ï· Experience working in collaborative environments and cross functionally to achieve 
goals. 

ï· Strong project management, process improvement, or other applicable experience. 

ï· Strong analytical skills using data to support decisions. 

ï· Problem-solver and self-starter who initiates solutions; collaborates and negotiates 
effectively with team members, partners, and stakeholders. Strong ability to distill and 
communicate complex issues and concepts to others. 

ï· Strong communicator focused on building relationships and leveraging partnerships to 
advance priorities and initiatives. 

ï· Personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, 
and sense of humor. 


3 


Computer Skills 

Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel), 
Intermediate knowledge of social media and website management platforms i.e. Facebook, 
Twitter, Snapchat, Instagram, Wix; Intermediate knowledge of virtual meeting platforms i.e. 
Zoom, Facebook Live, Microsoft Teams; workflow; intermediate knowledge of design 
software like Canva and MS Publisher. 

 
Key Competencies 

ï· Cultivates 

o Equity Mindset 

o Network Mindset 

o Learning Mindset 

ï· Think Strategically 
Applies appropriate strategic logic to decisions and initiatives. Identifies efforts that 
will have the greatest strategic impact. 

ï· Promote Collaboration 
Fosters a sense of teamwork, leverages differences, and facilitates the effective 
interaction and contribution of others to achieve goals. 

ï· Engage and Inspire 
Articulates and inspires commitment to a plan of action aligned with organizational 
mission and goals. 

ï· Inspire Trust 
Gains the confidence and trust of others through principled leadership and sound 
business ethics. 

ï· Innovate 
Champions new ideas and initiatives and creates an environment that supports 
innovation. 

ï· Focus on Community 
Ensures the delivery of exceptional service and value to the communities we serve. 

Core Competencies for all UWEPC Staff 

ï· Mission Focused: Catalyze others’ commitment to the mission to create real social 
change that leads to better lives and healthier communities. This drives their 
performance and professional motivations. 

ï· Relationship-Oriented: Understands that people come before processes and is 
astute in cultivating and managing relationships toward a common goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the 
community and can mobilize resources (financial and human) through meaningful 
engagement 

ï· Results Driven: Dedicated to shared and measurable goals for the common good: 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact 

ï· Brand Steward: Steward of the brand and understands his/her role in growing and 
protecting the reputation and results of the greater network. 


4 


 
Diversity, Equity, and Inclusion (DEI) 

ï· Behaviors reflect a belief that individuals from diverse backgrounds lead to a more 
successful organization. 

ï· Educates oneself about DEI issues within the organization and community. 

ï· Demonstrates a willingness to become aware of and address one’s own implicit 
biases. 

ï· Deliberately works to include individuals from underrepresented backgrounds in 
efforts both internally and externally as appropriate. 

ï· Identifies and integrates the tools and resources needed to create more equitable 
environments. 

 
Skills and Demonstrated Abilities 

ï· Strong leadership, verbal and written communication skills; and strong 
presentation and interpersonal skills. 

ï· Must possess the ability to effectively and efficiently work on multiple projects. 

ï· Excellent Word, Excel and PowerPoint skills. 

ï· Superb researcher 

ï· Excellent writer and editor 

ï· Strong knowledge of social media platforms i.e. Facebook, Twitter, Snapchat, 
Instagram. 

ï· Must have experience with capturing and editing photos, video, and audio. 
 
 
QUALIFICATIONS—KNOWLEDGE, EDUCATION AND EXPERIENCE 
Bachelor’s Degree in Marketing, Communications, Journalism or related field. 
 
At least two years of relevant work experience is preferred. Staff person must possess the 
ability to effectively and efficiently work on multiple marketing communications projects. 
 
Experience in copywriting; event coordination; and media relations required. 
 
Must have experience in Adobe Cloud (Illustrator, Photoshop, InDesign) as well as 
capturing and editing photos and video. 
 
Must be able to pass a background check. 
 
Knowledge of the non-profit sector is a plus as well as some experience in public health 
campaigns, and or/mental health information. 
 
Bilingual in English and Spanish preferred. 
 
Must be able to work a flexible schedule with the possibility of early morning, evening, and 
weekend work. 
 
Valid driver’s license, insurance and vehicle required. 


5 


The physical demands described here are representative of those that must be met by an 
employee. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. While performing the duties of this job the 
employee is regularly required to sit, talk, and/or hear. Continual use of the hands with 
wrist and finger movement using a keyboard is required. Specific vision abilities required 
by this job include long hours viewing a computer monitor screen and occasionally lifting 
up to 25 pounds. 
 
The employee may occasionally travel using personal vehicle and/or work outside normal 
office environment. 
 
Must possess a valid driver’s license, current auto insurance, and daily access to reliable 
vehicle. 
 
The above statements are intended to describe the general nature and level of work being 
performed by the individual in this position. They are not intended to be an exhaustive list 
of all duties, responsibilities, and skills required of the position. Duties, responsibilities and 
activities may change at any time with or without notice. 
 

Job Classification Salary Range $35,000 - $37,500 
Full Time, Non-Exempt 


The United Way of El Paso County is an equal opportunity employer. We champion 
diversity, equity, and inclusion. We take action to ensure equal opportunity and all 
candidates are considered without regard to race, color, religion, national origin, age, sex, 
sexual orientation, gender identity, marital status, ancestry, physical or mental disability, 
veteran status, or any other legally protected status.


6

United Way of El Paso County

Outreach and Communications Coordinator

<h2>Front Desk Receptionist (afternoon)</h2><h2>United Way of Weld County</h2>ORGANIZATION OVERVIEWUnited Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed.<h2>OVERVIEW OF RESPONSIBILITES</h2>The Front Desk Receptionist is United Way’s lead representative for those who are working at and visiting its 814 9th Street, Greeley, location to conduct business or to receive assistance. This role welcomes the public, refers to an applicable resource, contacts the person with whom they are meeting, or directs them to a meeting room.&nbsp; The receptionist answers all incoming calls and directs them accordingly. Staff monitors front and back door intercom system and allows entrance. The position is also responsible for clerical and other duties in support of the finance department and the larger organization.<h2>KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS</h2><ul><li>Become familiar with all United Way programs, events and activities to ensure efficient and effective direction of guests, be they in-person or contacting the organization by phone or e-mail.</li><li>Welcome United Way visitors, board of directors, and staff in a professional and courteous manner.</li><li>Answer incoming calls and direct calls to appropriate staff. Check general voice mail box.&nbsp;</li><li>Accept and log deliveries and notify applicable staff of arrival.</li><li>Process mail daily and deliver to mail boxes.</li><li>Process cash and check receipts daily and prepare for deposit.</li><li>Review newspapers and other necessary documents.</li><li>Receive in-person monetary and in-kind donations as needed.</li><li>Work with occasional visitors who are in crisis; direct to staff that can best be of assistance.</li><li>Typing, tracking data, reporting, and scheduling. Email correspondence with staff.</li><li>Ongoing communication with supervisor regarding any concerns about office operations.</li><li>Inform supervisor of needed supplies.</li><li>Perform tasks for President &amp; CEO, Chief Operating Officer, and other departments as assigned.&nbsp;</li><li>Support other United Way staff in ways that are consistent with role.</li><li>Open/close office areas and turn on/off lights.&nbsp;</li><li>Keep kitchen and other common spaces clean. If a need is too distracting to front desk duties, ask others for assistance.</li><li>Monitor front lobby area, which serves as a place where visitors can access resources, for cleanliness and needed supplies.</li></ul>United Way of Weld County General&nbsp;<ul><li>Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).</li><li>Support fundraising efforts of United Way and activities that support United Way.</li><li>Support United Way annual events, disaster response, and other activities as assigned.</li><li>Participate in staff meetings and in service opportunities.</li><li>Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.</li><li>Other duties as assigned.</li></ul><h2>UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF</h2><ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul><h2>ESSENTIAL SKILLS</h2><ul><li>Possess a spirit of hospitality, care, helpfulness, and improvement.</li><li>Interest and ability to work with people from various backgrounds and/or limited English capabilities.</li><li>Ability to answer phones in a concise, pleasant, welcoming and professional manner.&nbsp;</li><li>Ability to communicate with public in a pleasant and professional manner.</li><li>Computer skills in Microsoft Office Suite (Excel, Outlook, Word, etc.) and similar programs.</li><li>Ability to multi-task.&nbsp;</li><li>Ability to handle difficult phone or customer related situations.</li><li>Ability to remain calm and professional during a crisis situation.</li></ul><h2>EDUCATION/EXPERIENCE REQUIREMENTS</h2><ul><li>High School degree or equivalent experience</li><li>1-2 years’ experience in a related role</li><li>Bi-lingual (English/Spanish) preferred</li></ul>POSITION INFORMATION<ul><li>Part-time (16-20 hours) non-exempt</li><li>Pay Range (H1): $14.80-$16.02 per hour<ul><li>Plus $.48 per hour Spanish speaking differential, if applicable</li></ul></li><li>Supervisory duties: none</li><li>Reports to: Chief Operating Officer&nbsp;</li><li>Eligible for remote work: no</li><li>Background check required</li></ul>BENEFITS<ul><li>The leave plan includes vacation, sick, short-term disability, and at least 14 paid holidays.</li><li>The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors.</li></ul>EQUAL OPPORTUNITY EMPLOYMENT STATEMENTUnited Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.<h2>APPLICATION INSTRUCTIONS</h2>Please apply online through the unitedway-weld.org website. Include a resume and cover letter in application. No phone calls please. All questions should be directed to&nbsp;Lyle SmithGraybeal, Chief Operating Officer, at&nbsp;<a href="mailto:lyle@unitedway-weld.org" target="_blank">lyle@unitedway-weld.org</a>.&nbsp;Review of applications will begin on December 9, 2024, and will continue until position is filled.&nbsp;

United Way of Weld County

Front Desk Receptionist (afternoon)

Division: Finance Administration &nbsp;Reports to: Senior Director of Finance &nbsp; &nbsp;Date: October 2024&nbsp;General Summary&nbsp; &nbsp;Under the supervision of the Senior Director of Finance and Operations, this position generates, processes, and maintains financial data in the organization’s financial software, ensuring the accounting records reflect the current financial position. The position also collaborates and communicates with internal and external parties to ensure campaign funds are accounted for and processed efficiently and accurately in the organization's fundraising database.&nbsp; &nbsp;Essential Functions&nbsp;Process Cash Disbursements (Accounts payable and other)&nbsp;Process all accounts payable, ensuring payment is accurate, supported by appropriate documentation, and approved. Prepare computer checks and electronic payments and mail them to vendors/agencies.&nbsp;Interface with vendors and answer payment, contract, and process questions.&nbsp;Manage vendor agreements.&nbsp;Review expense coding to ensure budget coding.&nbsp;Maintain Accounts Payable files.&nbsp;Prepare and maintain purchase orders.&nbsp;Review and reconcile monthly corporate credit card expenses&nbsp;Perform the processing of monthly accruals, amortization of prepaid expenses, fixed asset depreciation, and recording of adjusting and reclassification journal entries, if necessary&nbsp;Maintain vendor files including updated W-9 forms; prepare 1099 forms as needed.&nbsp;&nbsp;Answer accounting and financial questions by researching and interpreting data&nbsp;Protects the organization’s value by keeping information confidential.&nbsp;Manage Designation Processing&nbsp;Perform designation processing and make any changes required&nbsp;Manage Donor Choice Program&nbsp;Work to ensure write-in designations are appropriately vetted and necessary documentation received from agencies and United Ways.&nbsp;Prepare quarterly designation payouts and related communications for agencies and United Ways&nbsp;Communicate donor and designation information, including payment schedule, ePledge access information, Donor information, acknowledgment reporting, and important policy information to receiving agencies and United Ways&nbsp;Build and maintain relationships with individuals, corporate partners, and receiving agencies while serving as customer service liaison and working independently to resolve any issues&nbsp;&nbsp;Ensure that designation information is correctly reflected in fundraising software and on the general ledger.&nbsp;Provide support to RD staff, including reporting, payment information, and any other campaign-related questions.&nbsp;Essential Functions, Cont’d&nbsp;&nbsp;Account for Grants and Programs&nbsp;Work with the Director of Finance to ensure that financial activity associated with grants is accounted for correctly and following grant agreements.&nbsp;Prepare grant budget and prescribed reports for presentation to project directors, project boards, and steering committees.&nbsp;Prepare invoices as necessary and ensure that grant funds are drawn down in a timely manner.&nbsp;Ensure General Ledger accurately reflects grant activity, including appropriate classification of restrictions, if any.&nbsp;&nbsp;Maintain General Ledger Accounts&nbsp;Prepare journal entries to record agency activity and post them to the general ledger.&nbsp;Reconcile general ledger accounts in a timely and accurate manner.&nbsp;&nbsp;Other&nbsp;Provide support and analyses as may be required concerning financial audits performed by outside auditors.&nbsp;Prepare and post monthly and quarterly journal entries to allocate personnel costs, facilities costs, and overhead among divisions and programs.&nbsp;Prepare and post monthly investment activity&nbsp;Continue to improve and document processes that will increase efficiencies&nbsp;Maintain petty cash accounts and log all outgoing disbursements&nbsp;Monitor all vendor payment contracts to ensure all payments are made according to the agreement.&nbsp;Learn the other roles in the Finance team to provide backup support when necessary.&nbsp;Demonstrate UWSM’s Core Values in all internal and external interactions.&nbsp;Participate as a team member in Finance &amp; Operations and organizational activities.&nbsp;Champion exceptional service both internally and externally.&nbsp;Perform other duties as organizational needs dictate.&nbsp;Education Requirements:&nbsp;Duties require completing a bachelor’s degree and at least one year of related experience, an Associate’s degree or foreign equivalent and at least three years of related experience, or an equivalent combination of education and experience.&nbsp; &nbsp; &nbsp;Preferred Skills and Experience&nbsp;Basic knowledge of bookkeeping, general accounting principles, and knowledge of accounts payable/receivable and financial reconciliation.&nbsp;Ability to work independently, manage multiple tasks, and meet project deadlines with a high degree of accuracy.&nbsp;Thorough knowledge of modern office practices, procedures, and equipment, including computers.&nbsp;Considerable knowledge of computer software programs and applications for financial management (including Excel).&nbsp;Strong attention to detail; ability to identify and implement improvements to operating systems.&nbsp;Excellent analytical and problem-solving skills.&nbsp;Strong communication skills, both verbal and written, with a professional presentation&nbsp;Non-profit finance experience preferred but not required.&nbsp;&nbsp;Ability to establish effective working relationships with and provide excellent customer service to staff, vendors, donors, payee agencies, and volunteers.&nbsp;Must be authorized to work in the United States.&nbsp;Supervisory Responsibility:&nbsp;None&nbsp;Work Environment:&nbsp;This job operates in a professional office environment. It routinely uses standard office equipment such as computers, phones, and photocopiers.&nbsp;Position Type/Expected Hours of Work:&nbsp;This position is 30 hours per week.&nbsp; The hours of operation are Monday through Friday, 8:30 a.m. to 5 p.m. During peak times, this position may require weekend work. &nbsp; &nbsp; At UWSM, we are focused on creating connections within the Southern Maine community. &nbsp; Our current hybrid model is focused on doing just that, requiring our team members to spend 8 hours per week creating connections. Examples of creating connections include office time, external meetings/gatherings, training, volunteer engagement events, and even a cup of coffee with an internal/external partner.  &nbsp;&nbsp; &nbsp; Other Duties:&nbsp;&nbsp;Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. In addition, duties, responsibilities, and activities may change at any time, with or without notice.&nbsp; &nbsp;Travel:&nbsp;Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. Local travel in Southern Maine is expected as a routine function of volunteer project management during the business day with stakeholders. &nbsp;&nbsp; &nbsp; Why choose United Way of Southern Maine?&nbsp;&nbsp;Advancing the common good is about helping one person at a time and creating community change that benefits every community member. We are all connected and interdependent; we all win when a child succeeds in school, families are financially stable, and people are healthy.&nbsp;We have a staff of 45 dedicated employees to help us achieve our goals and fulfill our mission: To improve people’s lives by mobilizing the caring power of our community. To support the great work of our employees, we offer a total compensation package: salary, benefits, &amp; brand.&nbsp;&nbsp;United Way of Southern Maine offers:&nbsp;Inclusive Health &amp; Wellness Benefits&nbsp;Career Development&nbsp;Retirement Plan&nbsp;Sabbatical Program&nbsp;Expansive PTO Package&nbsp;Hybrid Work&nbsp;An incredible team&nbsp;United Way of Southern Maine is committed to seeking and sustaining a culturally and ethnically diverse environment and to the principles that promote inclusive practices. We are dedicated to building a diverse staff with expertise and interest in serving our communities and encouraging persons of all diversity types to apply.&nbsp;United Way of Southern Maine has identified a set of Core Values as our essential tenets. These define and describe who United Way of Southern Maine will endeavor to be in internal and external situations.&nbsp;At United Way of Southern Maine, we are:&nbsp;Community Centered&nbsp;Results Focused&nbsp;Intentionally Collaborative&nbsp;Committed to Excellence&nbsp;Leading with Integrity&nbsp;

United Way of Southern Maine

Finance Associate – Accounts Payable 

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!Job Summary:&nbsp; The Human Resources Coordinator performs duties involved in the day-to-day functions of the Human Resources Department.&nbsp; Assists in the on-boarding of employees by producing new hire information packets and ensuring enrollment in systems.&nbsp; Maintains databases on employee status by coordinating and expediting the enrollment, processing and maintenance of all benefit and payroll related issues.&nbsp;&nbsp;Position Responsibilities:&nbsp;<ul><li>Responsible for preparing offer of employment packages.&nbsp; Process all hiring and benefit paperwork involved. Answers general employee benefit questions, referring employees to carriers as needed to resolve questions and problems.&nbsp;</li><li>Responsible for processing invoices, including benefit plans.</li><li>Maintains employee information in vendor websites and update status changes including salary and employment status.&nbsp;</li><li>Prepares COBRA paperwork for terminating employees.&nbsp;</li><li>Verifies&nbsp;employment and provide information for outside sources. Maintains HR files &nbsp;and annual compliance records/reports.</li><li>Manages confidential information and difficult conversations with tact and diplomacy. Absolute confidentiality and integrity required.</li><li>Sets up new hire orientation sessions as needed.</li><li>Maintains employment and other HR-related statistics as directed and produce reports on scheduled and as-needed basis.&nbsp; &nbsp; &nbsp;</li></ul>Requirements:<ul><li>1-3 years of experience in an administrative support role, preferably with experience working in a human resources capacity.</li><li>In lieu of experience, an Associate’s degree with course work in HR preferred</li><li>Ability to manage multiple projects and prioritize tasks&nbsp;</li><li>Excellent follow-up and follow-through skills</li><li>Proficient in Microsoft Office and demonstrated ability to learn recent technology applications.</li></ul>We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/Personal Holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family the first of the month after employment, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.This is a hybrid role with a remote work and in-office schedule.&nbsp;To apply, please submit your resume and/or cover letter to <a href="mailto:Careers@stl.unitedway.org" target="_blank">Careers@stl.unitedway.org</a>United Way of Greater St. Louis is an Equal Opportunity Employer

United Way of Greater St. Louis

Greater St. Louis

Human Resources  Coordinator

UNITED WAY OF SOUTH HAMPTON ROADS 
 

Title: A/P Specialist 
Department: Finance 
Report To: Controller 
Date Created: November 2024 

 
Why Work for United Way: 
 
Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a new 
opportunity to make a difference. If you talk to our employees, the single trait we all have in common is 
passion. We work hard because we love what we do and we know how much our community needs us. 
You’ll learn from some of the best in the business and be constantly challenged in an ever-changing 
industry. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great 
while doing good, join the United Way team. 
 
Objectives &amp; Expectations: 
 
Under general supervision, create and maintain accounting records for UWSHR using the QuickBooks 
Desktop application. Assist the Senior Accountant with accounts payable and other accounting 
functions. 
 
Competencies: 
 

 • Mission-Focused: Catalyzes others’ commitment to mission to create real social change that 
leads to better lives and healthier communities 

 • Relationship-Oriented: Is astute in cultivating and managing relationships toward a common goal 
 • Collaborator: Understands the roles and contributions of all sectors of the community and can 

mobilize resources (financial and human) through meaningful engagement 
 • Results-Driven: Dedicated to shared and measurable goals for the common good; creating, 

resourcing, scaling, and leveraging strategies and innovations for broad investment and impact 
 • Strength of Character: Demonstrates ability to be approachable and cooperative while also being 

a successful executive leader 
 • Brand Steward: Steward of the brand and understands his/her role in growing and protecting the 

reputation and results of the greater network 
 • Visionary: Confronts the complex realities of the environment and simultaneously maintains faith 

in a different and better future, providing purpose, direction and motivation 
 • Team-Builder: First ensures that the right people are in the right roles at the right times; fostering 

commitment, trust, and collaboration among multi-cultural leaders and stakeholders 
 • Outward Turning: Understands the dynamics of local, regional, and national environments, and 

works on an agenda rooted in the community’s own perception of its needs and aspirations 
 • Business Acumen: Possesses a high-level of broad business and management skills and is 

effective at using financial resources wisely and for the greatest impact 
 • Network-Oriented: Values the power of networks; striving to leverage United Way’s breadth of 

community presence, relationships and strategy 
 
 
 


 
Core Values: 
 

 • We are responsive to each other and to the community. We do our best to anticipate challenges 
and needs so we can proactive address them. We do NOT react, we respond – promptly, 
appropriately and thoughtfully. 

 • We build trust by being transparent, authentic and vulnerable. We communicate openly and 
listen with respect and empathy. We do NOT shy away from tough conversations or backtrack on 
our commitments. 

 • We are determined and steadfast in our commitment to our goals. We are persistent and 
tenacious, and seek creative solutions to overcome obstacles. We do NOT let failure keep us 
down – we brush it off and try again with renewed dedication the next day. 

 • We are team players, always seeking opportunities to go above and beyond our job description 
to help our colleagues and partners. We aim to create a positive, fun environment where we are 
proud to be ourselves. We do NOT work in silos, but instead play to each other’s strengths and 
cover each other’s blind spots. 

 • We care about community because to us, this work is personal. It’s for our families, our 
neighbors, our children, our friends. We are all here because we want our work to matter – to 
have some higher purpose – and we want to surround ourselves with others who desire the same. 
It’s NOT just a paycheck, it’s a purpose. 

 
Key Skill Requirements: 
 

 • Understand the account and company setup steps and maintain a general knowledge of the major 
areas of QuickBooks Desktop application. 

 • Import data from outside sources into QuickBooks 
 • Create and maintain vendor records, including contact information, payment terms, and any other 

information required. 
 
Job Resposibilities: 
 

 • Assist with bills and cash disbursement to clients and partners 
 • Manage bills received from vendors 
 • Prepare 1099’s for vendors 
 • Process payments and control expenses by receiving, processing, coding (using GL codes), 

verifying, and reconciling invoices. 
 • Ensure that all company procedures, approval processes, and internal controls related to 

accounts payable are followed 
 • Charge expenses to accounts and cost centers by analyzing invoices and expense reports 
 • Prepare A/P checks and ACH batches 
 • Verifiy vendor accounts by reconciling monthly statement and related transactions 
 • Scan and maintain A/P records 
 • Make bank deposits, order checks, verify bank drafts and charges, and resolve bank errors 
 • Perform miscellaneous job-related duties as assigned. 


 
Qualifications: 
 

 • Excellent knowledge of computers and the Internet – work fluently with Microsoft Office, Outlook, 
Windows operating systems, and PCs. 

 • Ability and aptitude for working with numerical data. 
 • Attention to detail 
 • Solid understanding of QuickBooks Desktop 
 • Ability to effectively manage time, meet deadlines, and work under pressure. 
 • Ability to work independently and as a member of a team. 
 • Ability to communicate effectively, both orally and in writing. 
 • Knowledge of general office procedures, such as copying, faxing, filing, and shredding. 
 • Nonprofit accounting background a plus 
 • Flexible and adaptable to change. 

 
Working Environment: 
 
Typical office environment with some time spent in outside meetings. Nights and weekends may be 
required for special events or meetings. 
 
Physical Requirements: 
 

 • This job may require exerting up to 25 pounds of force frequently, and/or a negligible amount of 
force constantly to move objects 

 • Worker must frequently talk, hear and use typical office equipment 
 • Walking, standing or sitting for extended periods of time 
 • Ability to provide personal transportation 
 • Ability to operate a computer for extended periods 
 
 

Why is United Way of South Hampton Roads a Great Place to Work? 
 
 • 37.5-hour work week 
 • Remote Mondays and Fridays 
 • Flexible and compressed schedule opportunities 
 • Competitive pay 
 • 403(b) retirement match up to 11% 
 • Health and dental insurance – employer pays 80% for employees/74% for dependents 
 • Health Savings Account or Flexible Spending Account 
 

Other employer-paid benefits: 
 • Short-term and long-term disability insurance 
 • Cell phone stipend 
 • Term life insurance 
 • 18 days of paid time off (PTO) the first year of employment 
 • 11 federal holidays 
 • Parental leave up to 12 weeks 
 • 4 hours per month for personal appointments (doctor, dentist, legal, etc.) 


 
 • Volunteer policy (serve up to 8 hours per year at another nonprofit) 
 • Bereavement leave 
 • Jury duty leave 
 • Quarterly social events 
 • Professional development opportunities 
 • And so much more! 
 
 

United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and 
abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, 
national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, 
and abilities described above are representative of those that must be met by an employee to successfully perform the essential 
functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, 
and requirements be interpreted as all-inclusive.

Accounts Payable Specialist

United Way of El Paso County is committed to improving the lives and futures of all people in the community. We bring together expertise, funding and volunteer support to positively impact education, health, basic needs, and financial stability. In partnership with others, we work to eliminate inequities experienced by diverse populations so that all people have a safe, healthy home environment, achieve their educational potential, and increase their financial stability. We commit to building bridges across cultural, racial, religious, and economic boundaries.POSITION: PARENTS AS TEACHERS CASE MANAGERREPORTS TO: Director of Early Childhood Initiatives Purpose: The Case Manager contributes to the achievement of UnitedWay of El Paso County’s (UWEPC) mission, vision, and core values by addressing a key strategy: home visitation programs. The Case Manager is responsible for providing needs assessment, service planning, and monitoring and evaluation of case management services to children and families enrolled in the Parents as Teachers Program, an evidence-based early childhood home visitation framework that builds strong communities, thriving families and children who are healthy, safe and ready to learn.MAJOR DUTIES &amp; RESPONSIBILITIES: The Parents as Teachers (PAT) Case Manager Responsibilities include:ï· Complete intake record and identify reasons for referral. ï· Assist participants enrolled in the PAT Program with basic needs. ï· Create and customize a service plan with each participant receiving casemanagement services. ï· Monitor and evaluate the service plan as needed during services period. ï· Be in contact with the family monthly until terms on the service plan areaddressed/provided/remedied. ï· Complete warm-hands off/referrals to entities in El Paso that are bettersuited/preferred to meet the needs of the PAT participants.Administrative Compliance for HOPES:ï· Complete data entry in data entry systems. ï· Maintain accurate and complete family file records. ï· Complete daily timesheets, staff weekly and monthly reports, monthlymileage and expense reports by set deadlines. ï· Participate in monthly reflective and administrative supervision sessions. ï· Recruit families to maintain a full caseload by conducting presentations insmall or large groups.2 | P a g eï· Request donations and incentives for active participants in the PAT program.Professional Development ï· Complete at least 20 hours of professional development each year. ï· Attend all grant-required trainings.CROSS-FUNCTIONAL RESPONSIBILITIES: Community Engagementï· Work effectively with other teams at United Way to provide appropriate support and value to partners. Leverage relationships to create additional opportunities with other organizations and individuals.ï· Foster creative thinking and facilitate future partnerships within corporate accounts.ï· Attend key community events and activities as a way to promote United Way of El Paso County’s mission, vision and core values becoming a defined community ambassador for United Way.ï· Cultivate community support for United Way by maintaining contacts with local organizations, businesses and individuals.SKILLS AND COMPENTENCIES:Interpersonal Skillsï· Experience working in collaborative environments and cross functionally to achieve goals.ï· Strong project management, process improvement, or other applicable experience.ï· Strong analytical skills using data to support decisions.ï· Problem-solver and self-starter who initiates solutions; collaborates and negotiates effectively with team members, partners, and stakeholders. Strong ability to distill and communicate complex issues and concepts to others.ï· Strong communicator focused on building relationships and leveraging partnerships to advance priorities and initiatives.ï· Personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, and sense of humor.Computer SkillsIntermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel), Intermediate knowledge of virtual meeting platforms i.e. Zoom, GoTo Meeting, FaceBook Live, Microsoft Teams; Intermediate knowledge of case management software and workflow.Key Competencies3 | P a g eï· Cultivateso Equity Mindseto Network Mindseto Learning Mindsetï· Think Strategically Applies appropriate strategic logic to decisions and initiatives. Identifies efforts that will have the greatest strategic impact.ï· Promote Collaboration Fosters a sense of teamwork, leverages differences, and facilitates the effective interaction and contribution of others to achieve goals.ï· Engage and Inspire Articulates and inspires commitment to a plan of action aligned with organizational mission and goals.ï· Inspire Trust Gains the confidence and trust of others through principled leadership and sound business ethics.ï· Innovate Champions new ideas and initiatives and creates an environment that supports innovation.ï· Focus on Community Ensures the delivery of exceptional service and value to the communities we serve.Core Competencies for all UWEPC Staffï· Mission Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.ï· Relationship-Oriented: Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.ï· Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagementï· Results Driven: Dedicated to shared and measurable goals for the common good: creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impactï· Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.Diversity, Equity, and Inclusion (DEI)ï· Behaviors reflect a belief that individuals from diverse backgrounds lead to a more successful organization.4 | P a g eï· Educates oneself about DEI issues within the organization and community.ï· Demonstrates a willingness to become aware of and address one’s own implicit biases.ï· Deliberately works to include individuals from underrepresented backgrounds in efforts both internally and externally as appropriate.ï· Identifies and integrates the tools and resources needed to create more equitable environments.Qualifications--Knowledge, Education and Experience Bachelor’s degree in subjects related to health and human services, education, health, sociology or related field is required. An equivalent combination of education, experience and skills and abilities will be considered. Bilingual (English/Spanish) is required. The ability to extend emotional support to families in crisis with a non-judgmental attitude, offering compassion and strength in an objective manner. Leadership qualities to include the ability to give direction and to work cooperatively with peers and accept direction as needed. Knowledge of the non-profit sector is essential. Knowledge of community resources and ability to access needed services for families. Successful candidate must also embody personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, and sense of humor. Must be able to work weekends and have the flexible schedule for early morning and evening work. The physical demands described here are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen and occasionally lifting up to 25 pounds. The employee may occasionally travel using personal vehicle and/or work outside normal office environment. Must possess a valid driver’s license, current auto insurance, and daily access to reliable vehicle. Must be able to pass a background check.5 | P a g eThe above statements are intended to describe the general nature and level of work being performed by the individual in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of the position. Duties, responsibilities and activities may change at any time with or without notice. Job Classification: Full Time, Non-Exempt Salary Range $30,000 - $35,000This is a full time non-exempt position with competitive Benefits (Health, Dental, Life Insurance and Retirement Contributions).The United Way of El Paso County is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status.

Parents as Teachers Case Manager

Do you want to help meet the tangible needs of nonprofits? Thrive on building relationships with a variety of audiences? Enjoy working in a fast-paced, active role? If so, apply to join the United Way team as a full-time Community Services Associate Manager. In this role, you will assist with the daily operation of our&nbsp;<a href="https://unitedwayplains.org/give-items-of-value/" target="_blank">Give Items of Value</a>&nbsp;(GIV) warehouse. The GIV program accepts in-kind donations from local companies and national retailers that are available to nonprofits for free. Donations range from office furniture and supplies to housewares, hygiene items, holiday décor and much more. Last year, 264 nonprofits visited GIV and obtained over $3 million worth of free goods, which helped lower their overhead expenses and funnel more financial resources into programming to meet the needs of their clients. This role also serves as an integral part of our disaster response services and relationship with the Voluntary Organizations Active In Disaster (VOAD) coalition.Key Responsibilities:<ul><li>Maintain the organization of merchandise located in the warehouse, coordinate volunteer groups, assist merchandise pick-up.</li><li>Promotes and coordinates appointments for not-for-profit agencies to visit the warehouse and request donated items.&nbsp;</li><li>Oversight of the warehouse operations in the event the Community Services Manager is not available</li><li>Assists with emergency management response, in the event of a natural disaster.</li></ul>Requirements and Qualifications:<ul><li>Full-time, primarily Monday-Friday during normal business hours; however some flexibility is required to occasionally be available early mornings, evenings or weekends</li><li>Position is carried out primarily in a warehouse environment.&nbsp; Extended period of standing is required, along with ability to lift up to 60 pounds</li><li>Prior warehouse job experience of at least 1 year</li><li>Excellent customer service skills</li><li>Ability to operate a box-truck, pallet jack, and forklift</li><li>Must be OSHA-10, OSHA-30 and forklift certified.&nbsp; Training for certification will be provided if needed.</li><li>Excellent driving record&nbsp;</li><li>Proficiency using computers, including MS Office, the Internet, and previous experience working with inventory management systems</li><li>Strong written and oral communication skills</li><li>Strong relationship and team-building skills</li><li>Proven critical thinking skills</li><li>Able to manage multiple projects simultaneously</li><li>Capable of working effectively with limited supervision</li></ul>Core Competencies for all United Way Professionals:<ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations.</li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>How to Apply:&nbsp;Submit your cover letter and resume via email to:&nbsp;<a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “Community Services Associate Manager” in the subject line.Application Deadline: For priority consideration, apply by November 22, 2024; position will remain open until filled.&nbsp;More information about the United Way of the Plains can be found at&nbsp;<a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a>&nbsp;United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.&nbsp;

Warehouse Operations - Community Services Associate Manager

Vision and Mission: At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas. Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve. &nbsp;Our Values: • Teamwork – We work together to accomplish our goals and help each other succeed. • Innovation - We are fearless, imaginative trail blazers. • Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. • Integrity – We are honest, transparent and act ethically to create trust. • Excellence – We set clear, high expectations for ourselves and our work. &nbsp;Purpose of Position: The Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts. This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job. &nbsp;Key Responsibilities and Essential Functions: • Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities. • Participate in staff training activities to maintain the required annual training hours. • Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly. • Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly. • Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift. • Be fully prepared to begin answering phone lines promptly per assigned work schedule. • Log into the call queue to take calls. • Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor. • Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. • Contribute to the overall effectiveness of the Crisis and 988 by completing all other tasks as assigned. • Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume. • Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections. • Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment. • Maintain acceptable level of contact handling and customer service performance as described by 988 training standards. • Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email. • Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts. • Develop and implement crisis related safety plans. • If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response. • Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds. • Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help inquirer make an informed decision. • In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes. • Must successfully complete VIBRANT training prior to assisting callers • Perform other such duties as may be assigned by the supervisory team • These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely. Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;Experience/Qualifications: • High school diploma/GED, with a minimum one-year experience in the human services, social work, or customer services field required • Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable.&nbsp; • Ability to pass and maintain a Level 2 background check is required. This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records. • Must successfully complete Inform USA exam once eligible. • High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems. • Able to troubleshoot basic technical issues. • Adaptable and able to move with change while maintaining a positive attitude. • Self-directed to take initiative in follow-up and resolution of daily issues. • Active listening and interviewing skills • Ability to conduct approved suicide assessment • Ability to work with people in great need. • Capacity to perform work calmly and effectively in emotionally intense environment. • Clear, concise and effective written and verbal communication. • Relate and interact successfully with persons of various social, cultural, economic, • and educational backgrounds. • Deal with people in a manner that shows sensitivity, tact and professionalism. • Ability to problem solve multifaceted difficulties. • Crisis and 988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of Crisis and 988 clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies. • Crisis and 988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection. • Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. • Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. • Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community. &nbsp;Compensation and Benefits: • Competitive Pay – Commensurate with education and experience based on current market • Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents • 403(b) Matching – Generous matching up to 6% of annual pay • Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days • Vacation – Two weeks paid vacation • Flexible Schedule – Hybrid working environment with the ability to modify as needed • Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking • Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people • Employee Assistance Program • A fun, challenging, and inclusive culture &nbsp;General Physical Requirements for Essential Functions of the Job: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment. This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information: The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements. We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity. We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply. United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment. &nbsp;UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Crisis & 988 Specialist

ABOUT USUnited Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.JOB SUMMARYThe Relationship Manager is responsible for managing all aspects of corporate and employee engagement partnerships and campaigns. The position will establish, grow, and strengthen relationships with employers and internal influencers to maximize corporate and employee community involvement to meet and exceed revenue goals. Support United Way's commitment to excellent customer service by facilitating communication and relationship-building with community partners and key stakeholders (local organizations, businesses, and individuals). Positions United Way as the primary philanthropic conduit between companies, the communities in which they reside and operate, and individuals through the development of year-round engagement experiences.PRIMARY DUTIES AND RESPONSIBILITES<ul><li>Maintain close, positive relationships with the key accounts in the assigned portfolio throughout the year, including planning and oversight of the accounts’ annual United Way campaign – focusing on building and maintaining effective relationships.</li><li>Be a passionate advocate of UWSA mission and be able to advocate amongst our corporate partners and their employees.</li><li>Oversee employee giving campaigns and creates meaningful growth through best practice strategies to grow participation and average gifts.</li><li>Work with the Individual Giving team to coordinate donor cultivation of individuals within the workplace who have potential to give major gifts.</li><li>Strategic engagement of companies year-round through implementation of specific donor/corporate engagement strategies in partnership with overall Development team, Community Engagement, Marketing, and/or Volunteerism.</li><li>Develop strategies to identify, cultivate, and steward current and potential leadership donors (gifts of $500 or more) within workplace campaigns.</li><li>Work with portfolio of corporations, corporate champions, and internal stakeholders to create revenue growth strategies for each account, informed by targeted research and the company’s CSR focus.</li><li>Assist volunteer identification, recruitment, training, retention, and advancement.</li><li>In partnership with corporate partners, create a donor engagement strategy targeted at returning, new, lapsing, and lapsed donors.</li><li>Consistently document key conversations with prospects, donors, and corporate partners into UWSA’s customer management database (CRM).</li><li>Strong attention to detail and focus on updating campaign and individual donor information in CRM including, but not limited to, corporate contact(s), employee count, UWSA involvement, company processing information, engagement practices, campaign start/end dates, etc.</li><li>Maintain solid understanding of United Way programs and initiatives.&nbsp;</li><li>Work with colleagues across the organization to develop customized giving proposals for key donors who may have an interest in funding a particular initiative.</li><li>Develop relationships with the finance and administration staff to ensure that information on campaign reports is provided in a timely and accurate manner.</li><li>Monitor reports for actual and projected progress to goals for accounts within assigned portfolio and work with the Information Systems team to finalize.</li><li>Work with and manage Loaned Executives on the management of corporate campaigns and the interactions with company contacts.</li><li>Work with the VP, RD to streamline processes and improve ROI on all fundraising activities.</li><li>Willingly accept other ancillary or related assignments that will enhance the effectiveness of the corporation.</li></ul>EDUCATION AND EXPERIENCE<ul><li>Bachelor’s degree – required in a related field of study.</li><li>A Minimum of 2 years of professional work experience desired, with one or more years of fundraising or sales experience preferred.&nbsp;</li><li>Experience in working effectively in multicultural environments.</li><li>Strong relationships in the nonprofit, public and private sectors.&nbsp;</li><li>Staff and volunteer management.&nbsp;</li><li>Experience in using virtual platforms for presentations and/or setting up virtual meetings.</li><li>Experience with CRM/database management preferred.&nbsp;</li></ul>KNOWLEDGE, SKILLS &amp; ABILITIES INFORMATION<ul><li>Knowledge of the nonprofit arena and the ability to develop and maintain strong relationships with community partners, donors and volunteers.</li><li>Ability to identify and build opportunities and assist in educating and mobilizing networks of individuals, companies, and agencies to support UWSA’s impact agenda.</li><li>Strong verbal and written communication skills including development of content relevant to the Impact Areas for a wide variety of audiences and media.</li><li>Excellent collaborator and team member, able to work well with individuals at all levels of the organization.&nbsp;</li><li>A personal leadership and management style that promotes collaboration and accessibility.&nbsp;</li><li>Professional demeanor, outgoing, confident and goal oriented.</li><li>Self-motivated and creative.</li><li>Dynamic, authentic leadership and team building skills.</li><li>Strong organizational skills.</li><li>Ability to manage multiple deadlines and priorities and problem-solve issues as they arise.</li><li>Strategic thinking ability.</li><li>Commitment to Community Service.</li><li>Demonstrated independent decision-making and problem-solving ability.</li><li>Facilitation and presentation skills and experience.</li><li>Data utilization expertise related to community issues.</li><li>Committee-level volunteer management.</li><li>Relationship management with a broad array of individuals and organizations.&nbsp;</li><li>Attention to detail in a multitasking environment.</li><li>Proficient in Microsoft Office Suite.&nbsp;</li><li>Competent with Adobe Products Suite, preferred.</li></ul>UNITED WAY COMPETENCIESCore Competencies (all United Way Professionals):Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand StewardBENEFITS<ul><li>Employer-subsidized healthcare plan with employer-funded HRA offered.</li><li>Group dental, vision, life insurance and other insurance products available.</li><li>Paid holidays, personal and sick leave time.</li><li>403(b) retirement plan with employer matching available.</li></ul>WORK ENVIRONMENT<ul><li>Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.</li><li>Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.</li><li>Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.</li><li>Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.</li></ul>&nbsp;&nbsp;&nbsp;PHYSICAL DEMANDS<ul><li>Sedentary work on a PC; sitting for extended periods of time, routinely.&nbsp;</li><li>Movement within the office and during external meetings and events, regularly.</li><li>Bends, stoops and twists, occasionally.</li><li>Exerts up to 25 lbs. of force, occasionally.</li><li>Facilitates, presents and collaboratively interacts with others, routinely.</li><li>Perform repetitive tasks, i.e., typing and texting, routinely.</li></ul>The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.APPLYTo submit your application visit&nbsp;<a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY" target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY</a>.<ul><li>Applications WILL NOT be accepted via email.</li><li>Contact&nbsp;<a href="mailto:uwjobs@unitedwaysatx.org" target="_blank">uwjobs@unitedwaysatx.org</a> should you experience problems submitting your application.</li></ul>United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.&nbsp;United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.&nbsp;United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 |&nbsp;<a href="http://www.uwsatx.org/" target="_blank">www.uwsastx.org</a>

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