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Summary of Job: The 211 Referral and Care Coordinator at Capital Area United Way/Community Impact Manager will provide direct client services by delivering on aligned, high-quality referral and care coordination services, leveraging technology and “people-powered” processes.This staff leader will focus on serving clients within a specified region. The coordinator will be trained and equipped to provide “closed-loop” referral and care coordination services.Reporting Relationships: Employee reports to the Director of 211 Services Other Key Relationships:• External: Community non-profit organizations, faith-based groups, state and local government agencies, and public and private partners.• Internal: CEO and President, Executive Vice President, Sr. Director of Community Impact, Director of 211 Services &nbsp;Community Impact, Resource Development, Marketing/Communications, and Finance and Operations staff. Required Skills and Qualifications:• Master’s degree in social work required (MSW).• Three or more years related work experience in nonprofits; 3-5 years in human service delivery to clients and/or direct social work recommended.• Knowledge of community resources and the human service delivery system/ability to acquire knowledge quickly.• Proficient with Windows and Microsoft Office Suite and familiarity with customer relationship management (CRM) databases.• Highly organized and detail-oriented with the ability to manage and analyze data, including managing multiple tasks.• Excellent interviewing and cognitive skills (written and oral communication, logic, judgment, teamwork).• Effective leadership skills appropriate to a customer-driven organization. • Ability to work well independently, manage time effectively, and meet deadlines/priorities in a fast-paced environment.• Results-oriented and personally accountable for expectations, timelines, and measures.• Works 40 hours a week; ability to work outside the 8 a.m. to 5 p.m. workday, weekends, and at times of disaster, as requested/required.• Valid driver’s license, automobile insurance, and reliable transportation.Key Accountabilities and Responsibilities:• Collaborates with service providers to secure services needed to meet client needs.• Provides effective referral and care coordination leveraging technology and available community referral resources using an established method and framework.• Leverages human service solutions available through the Louisiana 211 Referral Network and local relationships with service providers to locate help to meet identified needs.• Effectively communicates and guides clients as needed towards securing services to meet client needs.• Advises on other types of referral options and/or services available to help address root causes (Example: Addressing social determinants of health or chronic needs).• Documents all actions of each referral until the referral loop is closed using the secured technology systems provided.• Maintain records and reporting deadlines related to specific funders, contracts, and external partners and report on time.• Conduct outreach within targeted service area. Additional Job Functions: Although not Essential Job Functions, employee may also be responsible for the following from time to time:• Oversee progress on assigned projects.• Assist other departments in major projects, such as fundraising events and workforce campaign presentations and activities.• Serve on ad hoc committees as required.• Perform other duties as assigned. Competencies: To perform the job successfully, the employee should demonstrate the following competencies to perform the essential functions of this position:• Strategic Community Collaborator: engage diverse stakeholders to assess community needs accurately and effectively with credibility, authenticity and humility that strategically guides CAUW to contribute to the community’s priorities.• Effective and Engaging Communicator: effective and passionate communicator with ability to articulate the CAUW message in a way that inspires others to act in service to the organization and community.• Critical Thinking and Creative Problem Solving: ability to address and manage complex issues to achieve desired results including ability to gather, interpret and use relevant data to drive strategy development, make decisions and drive for results.• Planning and Implementation: be a leader and take initiative in planning and developing initiatives within impact areas to achieve results that drive collective community outcomes.• Embracing and Managing Change: champion and facilitate change to ensure long-term community sustainability by adapting successfully to changing needs while maintaining positive relationships with all constituents, internal and external.• Strategic Thinking and Planning – Ability to think long-term, tying together the current operations with a more long-term focus.

Capital Area United Way

Louisiana 211 Referral and Care Coordinator at CAUW

Summary of Job:&nbsp; This position will work closely with the Resource Development Staff to implement strategies that meet goals within workforce fundraising campaigns and year-round corporate engagement needs. This position is focused on providing a consultative approach to corporate philanthropy, which includes increasing workforce fundraising campaigns as well as corporate engagement through community impact.
Reporting Relationships: Employee reports to the Senior Vice President of Resource Development with oversight from the Senior Corporate Relationship Manager.
Other Key Relationships:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
External:&nbsp; Account Executives, Employee Campaign Coordinators, Company CEOs, Donors, Campaign Cabinet volunteers, etc.
Internal: Senior Vice President of Resource Development, Senior Corporate Relationship Manager, Marketing Staff, Community Impact Staff, Finance Staff, and all other Staff of Capital Area United Way. &nbsp;
Essential Job Functions:&nbsp; 
<ul><li>Develop and implement strategic plans for assigned accounts to grow revenue through workforce fundraising campaigns. This includes but is not limited to:
<ul><li>Pre-campaign, mid-campaign and post-campaign analysis/management that will lead to creating goals, strategies, and projections for assigned accounts that contribute to the overall workforce campaign goal.</li>
</ul></li>
<li>Maintain regular communication with assigned accounts and volunteers to grow revenue and improve donor relationships. This includes but is not limited to:
<ul><li>Communications with Employee Campaign Coordinators (ECCs) to develop customized plans and share best practices for each account to increase revenue.</li>
<li>Generating year-round company engagement through communications, sponsorships, volunteer opportunities, etc.</li>
<li>With assistance from Corporate Engagement Manager, engaging companies in project and skills-based volunteer opportunities</li>
</ul></li>
<li>Ensures that accurate financial reports are received, documented, and tracked properly in Andar for all assigned accounts.</li>
</ul>Additional Job Functions:&nbsp; 
<ul><li>Create and deliver campaign presentations at employee meetings or other related activities.</li>
<li>Conduct face-to-face meetings with key decision makers (individuals or groups) when appropriate.</li>
<li>Assist Vice President of Resource Development and Director of Workplace Campaigns in managing Gottlieb Society and other affinity groups as needed.</li>
<li>Represent Capital Area United Way’s brand in a positive manner in all aspects of personal dress, behavior, and communications.&nbsp;</li>
<li>Maintain accurate and current financial and contact data for donors and accounts in Andar.</li>
<li>Interact with other departments and works as part of a high functioning organizational team.</li>
<li>Perform other duties and responsibilities as directed.</li>
<li>Participate in cross-functional activities and events in support of organization’s mission.</li>
<li>Strive to evaluate and implement continuous improvement to processes while maintaining quality throughout the organization.</li>
</ul>Competencies:
To perform the job successfully, the employee should demonstrate the following competencies to perform the essential functions of this position:
<ul><li>Strategic Thinking and Planning – Ability to think long-term, tying together the current operations with a more long-term focus.</li>
<li>Innovation and Creativity – The ability to think outside the routine way of doing business and develop new and creative ways of addressing community needs.</li>
<li>Flexibility/Resilience – The ability to adjust to and thrive in a complex and changing environment; handles setbacks and failures with professionalism and candor; effectively and appropriately responds in the face of adversity or conflict.</li>
<li>Ability to Multi-Task – The ability to handle multiple tasks and assignments; prioritizes more important tasks while maintaining a good handle on others; reports in a timely manner any barriers to task completion level ample opportunities for supervisor to adjust deadlines.</li>
<li>Results-Oriented Thinking and Behavior – A genuine concern for effectiveness.&nbsp; Possesses the desire to get the job done with excellence; mentally, is focused on getting the best results for actions taken; does not settle for mediocrity.</li>
</ul>Required Minimum Education and Experience:
<ul><li>Bachelor’s degree in Social Science, Marketing, Public Relations, Business Administration, or related field preferred.</li>
<li>Two years of related experience (business administration, fundraising, business sales or consulting).</li>
<li>Skilled in effective public speaking, written and verbal communication skills, training, organizing, and motivating others, work well independently and in a group.</li>
<li>Must be a self-starter.</li>
<li>Excellent leadership traits.</li>
<li>Ability to work alone, multi-task, prioritize goals and objectives and work well under pressure.</li>
<li>Computer skills, particularly Microsoft Office Suite a must, Andar would be a plus.</li>
</ul>General Physical Requirements:
<ul><li>Sedentary Work:&nbsp; Employee needs the ability to perform the full range of sedentary work which requires the ability to lift 25 pounds at a time and to lift materials such as campaign material and event set ups.</li>
<li>Physical Activities: Employee needs the ability to use a computer, have good problem-solving skills, communication skills, interpersonal skills, good motivator, flexible, team player and patience.</li>
<li>Transportation: Employee is required to have a valid driver’s license, current automobile insurance and access to reliable transportation.&nbsp;</li>
<li>Work Hours: Employee must have the ability to work some early mornings, evenings and weekends as required by the campaign and/or event.</li>
</ul>

Corporate Relationship Manager (CRM)

The Financial Coach assesses clients’ financial health through one-on-one coaching and then develop a tailored set of recommendations to help clients improve their financial position and pursue their goals. The financial coach will manage, develop, and implement incentivized savings financial coaching programs. The program is ran under Capital Area United Way’s (CAUW) Bank On Baton Rouge Initiative and is a coaching program that is volunteer based and uses financial technology to maintain and track clients’ progress. This position reports to the Director of Family Stability&nbsp;

Financial Coach 

Community School Activities CoordinatorStatus: Hourly, Non-Exempt, Part-time (20 hours a week)Hourly Pay Rate Range: $20 – $25Location: Thomas Jefferson Elementary School, Bethlehem Area School DistrictPosition Description Community School Activities CoordinatorThe Activities Coordinator serves as an integral part of the Community Schools strategy, reporting directly to the Community School Coordinator (CSC) and ultimately the leadership of the principal to ensure programming supports school-wide priorities and measurable student outcomes. This role is responsible for coordinating, executing, and evaluating enrichment activities that align with academic, social-emotional, and engagement goals. Beyond grassroots coordination, the Activities Coordinator is expected to use data, strategy, and collaboration skills to inform programming decisions, ensuring all activities contribute to school-wide improvement efforts.Accountabilities:<ol><li>Develop, implement &amp; refine activities that directly support student growth and school priorities (50% of time)</li><li>Support the collection and use of CS Data (20% of time)</li><li>Establish and strengthen partnerships that contribute to measurable student success. (10% of time)</li><li>Ensure all programs and partnerships adhere to district policies, legal regulations, and safety standards. (10% of time)</li></ol>Work Experience and/or Education&nbsp;Required&nbsp;1-plus years of work experience (paid or unpaid) program coordination, youth development, and compliance management within district frameworks.Skills&nbsp;Required<ul><li>Ability to connect grassroots programming to measurable student success indicators.</li><li>Strong policy enforcement, collaboration, and strategic thinking skills.</li><li>Passion for holistic student development and equity-driven programming.</li><li>Understanding of and commitment to the mission, vision, and goals of United Way.</li></ul>Reasonable accommodations may be made to enable individuals to perform the essential functions. United Way of the Greater Lehigh Valley is an equal opportunity employer.Benefits PackageIn addition to the base pay this position is eligible for no-cost HealthiestYou telehealth and a 401k retirement plan with employer contributions.Work LocationThis position is based in the assigned community school for all working hours.

United Way of the Greater Lehigh Valley

Community School Activities Coordinator

Department: &nbsp; Community and Collective ImpactReports to: &nbsp;Senior Director Community ProgramsFLSA Status:&nbsp; ExemptCore Hours:&nbsp; Monday-Friday, 8:00 AM to 5:00 PM (with flexibility for evenings/weekends during tax season)Salary: &nbsp;Starting at $40,000, commensurate with experiencePosition SummaryThe VITA Program Coordinator provides professional leadership and coordination for the Volunteer Income Tax Assistance (VITA) program across Spartanburg, Cherokee, and Union counties. This position ensures successful planning, execution, and evaluation of all VITA operations, including volunteer recruitment, training, and site management. In addition, this role provides administrative support to United Way of the Piedmont’s Community &amp; Collective Impact leadership team, manages reporting across the tri-county footprint, and supports broader program and partnership efforts that promote financial stability and economic mobility. This role supports the mission of United Way by promoting financial stability and increasing access to free tax preparation services for low- to moderate-income individuals and families.Key ResponsibilitiesProgram &amp; Site Management<ul><li>Oversee VITA site coordination and implementation, including opening and closing procedures, supply management, and compliance with IRS and UWP policies. (typically, January to June)</li><li>Develop and maintain the annual calendar, volunteer schedules, site operations, and outreach events.</li><li>Serve as the primary point of contact for real-time support and issue resolution during operational hours.</li><li>Ensure full documentation and close-out procedures are completed for each tax season.</li></ul>Volunteer Recruitment, Training &amp; Support<ul><li>Lead volunteer recruitment, training, and retention, with an emphasis on recruiting a diverse, qualified pool.</li><li>Complete and maintain IRS Advanced-Site Coordinator certification annually.</li><li>Provide ongoing support and coaching to volunteers to ensure high-quality service delivery.</li></ul>Marketing &amp; Outreach<ul><li>Lead program promotion and marketing efforts, including participation in events and/or community presentations throughout the Tri-county footprint.</li><li>Collaborate regularly with community partners, schools, and nonprofits to expand VITA program awareness and participation.</li></ul>Compliance &amp; Evaluation<ul><li>Maintain knowledge of general tax law to support volunteers and site coordinators.</li><li>Ensure compliance with all IRS, grant, and United Way standards.</li><li>Track program outcomes and generate reports for grants, leadership, and community stakeholders.</li><li>Perform other duties as assigned by the Senior Director of Community Programs.</li></ul>Administrative &amp; Support<ul><li>Outside of peak tax season, high-level administrative support to the Executive and Senior Leadership Team within Community &amp; Collective Impact, including meeting coordination, report preparation, and cross-departmental communication.</li><li>Manage and prepare reports across the tri-county service area, including program tracking, meeting scheduling, and correspondence with staff and community partners.</li></ul>Qualifications<ul><li>Bachelor’s degree in social services, nonprofit management, accounting, business, or related field preferred; equivalent work experience accepted.</li><li>Minimum 2–3 years of program coordination or management experience, preferably in a nonprofit or human services environment.</li><li>Demonstrated ability to work with volunteers, community partners, and executive leadership.</li><li>Strong organizational and project management skills; detail-oriented and outcomes-focused.</li><li>Proficient in Microsoft Office Suite; experience with CRM systems, data tracking, or grant reporting preferred.</li><li>Excellent written and verbal communication skills; bilingual (English/Spanish) strongly preferred.</li><li>You must hold a valid driver’s license and have reliable transportation.</li><li>&nbsp;Must be available to work extended hours during tax season (January–April), including evenings and weekends.</li><li>&nbsp;Some local travel is required.</li></ul>PHYSICAL DEMANDS and WORK ENVIRONMENT&nbsp;&nbsp; &nbsp;&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.&nbsp;&nbsp; &nbsp;While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.&nbsp;The employee is frequently required to reach, stoop, or kneel.&nbsp; &nbsp;Specific vision abilities required by this job include close vision, distance, and color vision due to computer work. May be required to lift, push, or pull up to 25 pounds occasionally.&nbsp; &nbsp; &nbsp;The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; There is moderate noise associated with a business office including telephones, computer keyboards, printers, office traffic and visitors.&nbsp; The work environment requires the individual to have the ability to work in a confined space and sit at a computer terminal or in conference rooms.&nbsp; &nbsp; &nbsp; &nbsp;The United Way of the Piedmont has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and the United Way of the Piedmont reserves the right to change this job description and/or assign tasks for the employee to perform, as the United Way of the Piedmont may deem appropriate.&nbsp; &nbsp;&nbsp;Equal Opportunity Employer:United Way is an Equal Opportunity Employer and values diversity in the workplace. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other legally protected status.For questions, and/or to apply please contact <a href="mailto:hr@uwpiedmont.org" target="_blank">hr@uwpiedmont.org</a>

United Way of the Piedmont

Vita Program Coordinator-Spartanburg

Purpose of PositionThis position supports the needs and activities of the Marketing and Communications team. Responsibilities include but are not limited to digital communications, marketing communications and media support, and administrative/operational support.Key Responsibilities and Essential FunctionsMarketing Communications Support&nbsp;<ul><li>Provide support for special events, including supporting vendor bookings and management, various event research needs, maintaining RSVP lists, preparing supplies, and supporting internal meetings and communications.</li><li>Manage media list and track all media mentions.</li><li>Coordinate speaker activities, as needed, including identifying, training and scheduling speakers as requested.</li><li>Manage our success story photo/video shoot and success story database for staff.</li><li>Provide logistical support for special events, including maintaining RSVP lists, preparing supplies, supporting vendors management and supporting internal communications.</li><li>Serve as organization photographer, as needed, and/or support a professional photographer hired for special events or marketing shoots.</li><li>Perform research, as needed, to inform marketing and communications strategies, tactics and KPIs.</li></ul>Digital Communications&nbsp;<ul><li>Coordinate the development and distribution of the biweekly internal email, Monday Message.</li><li>Coordinate the distribution of marketing emails and invites, including timeline management, marketing list set-up and facilitation, data review, template-building and content approvals across departments.</li><li>Serve as internal trainer for the creation and use of marketing lists in the CRM platforms, Stratus Live and Dot Digital.&nbsp;</li><li>Support digital marketing specialist with social media and website needs, as needed.</li></ul>Operational Support<ul><li>Facilitate requests, manage preparation and maintain inventory of marketing collateral, promotional items and other brand materials.</li><li>Maintain marketing team storage areas.</li><li>Organize and appropriately store physical and digital files, including logos, photos, videos and other marketing materials.</li><li>Schedule and send meeting notices, maintain department meetings calendar, prepare meeting rooms, take/transcribe minutes and provide day-of support, etc.&nbsp;</li><li>Maintain office supplies inventory, including monitoring supply level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying receipt of supplies.&nbsp;</li><li>Request and manage outside-vendor estimates and invoice processing.</li><li>Manage requisition process for department credit card(s).</li><li>Assist in recruiting and supervising interns assigned to marketing.</li><li>As capacity allows, fill in for the Front Desk in answering calls from the public when regularly assigned team members are out of office.</li><li>Perform other such duties as may be assigned by the supervisory team.</li></ul>These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;Role Experience/Qualifications Required<ul><li>Undergraduate degree preferred or a minimum of two years marketing support experience in an agency, nonprofit or corporate environment.</li><li>Excellent communication skills, both oral and written, with knowledge of AP Style preferred.</li><li>High level of attention to detail.</li><li>Must be solution-orientated and able to solve problems quickly and effectively.</li><li>Demonstrated organizational and time management skills/abilities (i.e., having to establish, manage and meet deadlines).</li><li>Significant, well-rounded experience in project management and administrative functions.</li><li>Relationship builder with the flexibility to manage multiple internal clients and external audiences.</li><li>Self-starter with a sense of urgency, able to work independently.</li><li>Advanced skills in Microsoft Office, i.e., Teams, Outlook, Word, Excel, PowerPoint, and in video conferencing tools.</li><li>Knowledge of graphic design, photo-editing, Adobe Creative Suite software, website content management and email marketing tools preferred.</li></ul>General Requirements<ul><li>Strong customer service skills; ability to establish excellent rapport with co-workers, general public, volunteers and donors.</li><li>Curiosity, desire to learn and passionate about building a stronger community.</li><li>Ability to embrace change and create process and order in the midst of it.</li><li>Possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;Ability to work effectively under stress and maintain productivity and composure under pressure.</li><li>Comfortable working in a fast-paced environment.</li><li>Ability to use good judgment and assessment techniques.</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor.</li><li>Ability to work evenings and weekend days, as needed, for marketing events, and flexibility to work variable shifts within a hybrid, remote environment.</li><li>Ability to perform overtime work, as assigned (but is rare).</li><li>Ability to pass a background check.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on United Way business must provide proof of a valid driver’s license and current automobile insurance.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of Northeast Florida.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the JobThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;United Way of Northeast Florida reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Marketing & Communications Coordinator

Purpose of Position:&nbsp;Through active listening, effectively identify and connect people in need to available community resources while demonstrating respect and compassion. I&amp;R Specialists may be called upon to de-escalate stressful situations, be involved in follow up communications, complete intake assessment for specialized programs or services, perform outbound calls, basic database maintenance and community outreach.&nbsp;Key Responsibilities and Essential Functions:&nbsp;<ul><li>Provide exceptional customer service as the first point of contact with the United Way of Northeast Florida 211 by linking community members with appropriate services and providing immediate crisis intervention as necessary.</li></ul><ul><li>100% compliance with UW 211 policies and procedures</li><li>Knowledge or willingness to learn &amp; compliance with Inform USA (formerly AIRS)</li><li>Establish clear and effective communication using good contact techniques and active listening in a non-judgmental way</li><li>Accurately assess caller’s needs and engage in collaborative problem solving to prioritize and develop an action plan without offering advice or opinions</li><li>Provide thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s need(s)</li><li>Help caller address any perceived barriers or challenges to getting assistance</li><li>Offer honest information regarding services or programs that may not exist in our community. Discuss alternatives, if possible</li><li>Use direct intervention and advocacy when needed as agreed to by the caller</li><li>Conduct complete and accurate interviews and capture all required data into contact center software(s)</li><li>Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality</li><li>If a client is in a crisis, life-threatening or suicidal situation, assist the client to move from an emotional state to a cognitive state</li><li>Demonstrate a willingness and ability to work with difficult callers or calls using accepted techniques and principles</li><li>Develop and practice individual self-care plans</li><li>Follow up on referral cases or other inquires as needed</li><li>Demonstrate a desire to improve with active and open participation in quality assurance program</li><li>Complete required initial and ongoing training as needed</li><li>Demonstrate a commitment to United Way’s vision, mission, values, and Code of Ethics in all interactions with coworkers and constituents</li><li>Expected to maintain an average score of 70% or greater on all individual performance metrics</li><li>Perform other such duties as may be assigned by the supervisory team</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize&nbsp;&nbsp;</li><li>Enter&nbsp;a minimum of 2 years of experience in related field&nbsp;</li><li>High School diploma/GED required. Associate’s degree in a health and human services related field preferred OR minimum one-year experience in health and human service related field&nbsp;</li><li>Inbound call experience or prior I&amp;R experience strongly preferred</li><li>Proficiency in oral and written communication skills</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Comfortable handling calls from a wide-range of people in crisis situations&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced environment</li><li>Adapt readily to changes</li><li>Ability to use good judgment and assessment techniques</li><li>Ability to work with minimal supervision</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;</li><li>Overtime and holidays as assigned</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations&nbsp;may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear.&nbsp;Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

Information & Referral Specialist

The Community Engagement Manager advances United Way’s mission of improving lives by coordinating and supporting UWCI community coalitions, initiatives designed to inform, inspire, and encourage action to address barriers faced by individuals living in poverty and to create a thriving community for all.&nbsp;Coalitions and initiatives are comprised of individuals with lived experience, nonprofit, government, and faith-based organizations. At the direction of the Senior Community Engagement Officer, this role must maintain and build strong relationships with various stakeholders with a service-oriented approach to foster and strengthen coalitions, work groups and initiatives.&nbsp;This position will work collaboratively with other community impact team members to advance the organizational goals.The Community Engagement Manager will also manage projects and initiatives related to critical community issues that are aligned with the organization’s United to Thrive strategies. This position will project manage the current Food Security Plan which includes oversight of contractors, scheduling and coordinating trainings and meetings, and ensuring expenses stay within the project budget and grant compliance.&nbsp;We offer a full benefits package and a hybrid work schedule of 3 days in the office and 2 days remote after 90 calendar days of employment for this full-time position. The starting salary range of $61,000 - $65,000 depending on relevant experience. We’re committed to building an inclusive team; we invite candidates of all backgrounds to apply.Essential Accountabilities Include (but not limited to):&nbsp;<ul><li>Work closely with the Senior Community Engagement Officer to support and advance the work of community coalitions and critical community issues.&nbsp;</li><li>Project manage current initiatives and collaborations as directed by the Senior Community Engagement Officer. This includes supporting the creation and execution of project budgets and overseeing contractor and vendor relationships.&nbsp;</li><li>Coordinate and communicate meeting logistics for coalitions and community engagement initiatives and ensure meetings are scheduled to meet the diverse work group members.&nbsp;</li><li>Develop and maintain positive relationships with community partners, agencies, diverse stakeholders, and UWCI staff that strengthen coalitions and community engagement initiatives.</li><li>Manage database of individuals, organizations, committees, work groups, cabinets and boards.&nbsp;</li><li>Facilitate appropriate communication and understanding of meeting outcomes by compiling and distributing notes from community meetings to stakeholders.&nbsp;</li><li>In collaboration with the Senior Community Engagement Officer and the Strategic Communications Team, manages applicable communications plans, including social media marketing and communications strategies and tactics.&nbsp;</li><li>In collaboration with the Senior Community Engagement Officer, coordinates and manages events, convenings and special projects.&nbsp;</li><li>Stay informed of relevant community issues and communicate findings to appropriate stakeholders.</li><li>Collaborate with other UWCI team members to accomplish other projects as assigned or requested.&nbsp;</li></ul>

United Way of Central Iowa

Community Engagement Manager 

<h2>Summary:&nbsp;</h2>The accountant provides accounting and data entry services with the emphasis on daily accounts receivable transactions and assists with payroll processes. The accountant maintains financial records of United Way Fox Cities including assuring integrity of the accounting software, campaign pledge and receivable database, and financial statements.&nbsp;&nbsp;<h2>Essential Duties/Responsibilities:&nbsp;</h2>Accounts Payable and Receivable:&nbsp;<ul><li>Performs accounts payable processes ensuring accuracy and adherence to policies, procedures, and controls, including review of employee travel/expense reports.&nbsp;</li><li>Pay agencies, based on Board approved Agency investments, through online banking system, set up new agencies on direct deposit.&nbsp;</li><li>Maintain systems necessary for accurate distribution of grants and designations.&nbsp;</li><li>Maintain and update accounts receivable by posting payment transactions to existing receivables.&nbsp;</li><li>Analyze accounts receivable aging for accounts and transactions that require further investigation or adjustments.&nbsp;&nbsp;</li><li>Prepare and mail direct billing statements to individuals and organizations and track payments.&nbsp;</li><li>Generate receivable batch reports and prepare information in a format for general ledger entries.&nbsp;</li><li>Prepare bank deposits for pledge payments and deliver to the bank.&nbsp;</li><li>Assist with budget and reporting functions related to grants, including:&nbsp;</li><li>Review, record and update budgets.&nbsp; &nbsp;</li><li>Prepare and submit program expenses.&nbsp;</li><li>Create and track payments.&nbsp;</li><li>Analyze program reports.&nbsp;</li><li>Monitor payroll hours.&nbsp;</li><li>Update financial policies as needed for grant compliance.&nbsp;</li><li>Keep appropriate documentation for program expenses.&nbsp;</li><li>Ensure compliance.&nbsp;</li></ul>Payroll:&nbsp;<ul><li>Process bi-monthly payroll process.&nbsp;</li><li>Review payroll and related journal entries to ensure accuracy.&nbsp;</li><li>Assist with payroll preparation, including tax filing.&nbsp;</li><li>Benefits maintenance and payments.&nbsp;</li></ul>Monthly and Yearly Closing Process:&nbsp;<ul><li>Applies accounting principles and techniques to systematically record and present financial data. Ensures that accounting transactions are recorded and reported accurately and in a timely fashion.&nbsp;</li><li>Performs journalizing entries and posting of cash receipts, cash disbursements, accounts payable, accounts receivable, and general journal entries in accordance with accounting policies and procedures.&nbsp;&nbsp;</li><li>Prepare the month end close journal entries for responsible areas.&nbsp;</li><li>Prepare balance sheet account reconciliation and perform variance analysis.&nbsp;</li><li>Maintain organized, accurate and complete accounting records.&nbsp;</li><li>Assist with account analysis, as needed.&nbsp;</li><li>Assist with preparation of monthly financial reports on a timely basis.&nbsp;</li><li>Manage financial record retention and destruction.&nbsp;</li><li>Assist with completion of surveys &amp; statistical reports.&nbsp;</li><li>Assist with annual budget processes.&nbsp;</li></ul>Annual campaign:&nbsp;<ul><li>Process pledges receivable process, including receipting, posting, invoicing and statement preparation.&nbsp;</li><li>Work closely with the Resource Development team relative to the finance staff’s work, including monitoring campaign performance and projections for the monthly financial statements.&nbsp;</li><li>Reconcile Customer Relationships Management software (Andar) pledges and accounting software (MIP)&nbsp;</li><li>Assist in auditing campaign envelopes and with entering campaign designation information into campaign software database&nbsp;</li></ul>Audits:&nbsp;<ul><li>Assist with annual audit, reporting and other projects, as assigned in preparation of audit work schedules.&nbsp;</li><li>Assist in the preparation of the annual tax return information for External Auditors&nbsp;&nbsp;</li><li>Assist in the preparation of the audited financial statements and footnotes.&nbsp;</li><li>Respond to outside agency audit information requests.&nbsp;</li><li>Develop, implement, and monitor internal controls to ensure fiscal integrity.&nbsp;</li><li>Maintain appropriate financial and accounting files.&nbsp;</li><li>Perform duties related to other financial audits.&nbsp;</li></ul>

Accountant

About United Way Quad CitiesUnited Way Quad Cities serves as a unifying force—bringing together business, civic, and community leaders to remove barriers and expand opportunity for everyone who calls this region home.We focus where life happens—in schools, neighborhoods, and workplaces—to create lasting change in education, financial stability, and health. Guided by bold goals, real-time data, and a deep belief in the power of opportunity, we align people, resources, and ideas to help more kids succeed in school, more adults find good jobs, and more families live healthy, stable lives.We drive impact through both place-based strategies—like United for Schools—and community-wide investments in high-performing nonprofits. We advocate for policy solutions, support urgent needs, and invest in long-term change.Our mission is to unite the Quad Cities so every person has the access and opportunity to thrive. And our vision is a community full of possibility—where everyone can learn, earn, and live well.Position SummaryThe Chief Impact Officer (CIO) is a key member of the executive leadership team, responsible for leading and aligning United Way’s community investments, public policy efforts, strategic initiatives, and partnerships to maximize regional impact.This leader will guide all facets of United Way’s impact strategy—managing both place-based efforts and community-wide grants—and stewarding multi-million-dollar investments across education, financial stability, and health. The CIO will ensure United Way’s work is data-driven, community-informed, and results-focused.They will lead a growing team, deepen cross-sector partnerships, and serve as a public voice for systems change. The CIO will also lead United Way’s advocacy agenda, advancing policy and public investment strategies that reflect the needs and aspirations of the Quad Cities.This role reports to the President &amp; CEO and is a key member of the senior leadership team. Together with staff, board members, and partners, the CIO plays a critical role in advancing United Way’s mission and vision—to create a community full of possibility where everyone can learn, earn, and live well.Key ResponsibilitiesStrategic Leadership &amp; Alignment<ul><li>Lead the development and execution of United Way’s community impact strategy, aligning place-based initiatives, community grants, and advocacy with the Rise United 2030 goals.</li><li>Drive cross-functional alignment with fundraising, marketing, and operations teams to ensure mission, message, and results are connected and clear.</li><li>Champion equity-centered, outcomes-focused approaches across all initiatives.</li></ul>Grantmaking &amp; Investment Oversight<ul><li>Oversee United Way’s multi-million-dollar investment portfolio, ensuring resources are deployed effectively and transparently.</li><li>Lead the full lifecycle of the Community Impact Grant process—from RFP development to partner engagement to performance monitoring.</li><li>Advance shared measurement and continuous improvement practices with funded partners.</li></ul>Place-Based Strategy &amp; Systems Change<ul><li>Deepen and expand efforts like United for Schools, ensuring embedded support strategies are community-driven and goal-aligned.</li><li>Strengthen the integration of Communities In Schools practices with United Way’s broader strategies—ensuring site coordinators are focused on student and family support, while United Way leads resource development and system-level alignment to maximize effectiveness and avoid duplication.</li><li>Convene stakeholders across sectors to co-create neighborhood and school-based solutions.</li><li>Lead efforts to identify and remove systemic barriers that limit success for children, adults and families.</li></ul>Public Policy &amp; Advocacy<ul><li>Guide United Way’s local, state, and federal advocacy agenda.</li><li>Build relationships with public officials and civic leaders to influence systems change aligned with community needs.</li><li>Leverage coalition partnerships and data to advocate for equitable policy and investment shifts.</li></ul>Data, Learning &amp; Evaluation<ul><li>Ensure decisions are grounded in real-time data, community voice, and disaggregated analysis.</li><li>Oversee impact dashboards, learning loops, and evaluation tools that track progress and inform strategy.</li><li>Promote a culture of reflection, adaptation, and transparency.</li></ul>Team &amp; Organizational Leadership<ul><li>Lead and grow the Community Impact team, supporting leadership development, clarity of roles, and shared accountability.</li><li>Serve as a collaborative thought partner to the CEO and executive team.</li><li>Represent United Way at key community tables, funder briefings, and public events.</li></ul>QualificationsRequired:<ul><li>8–10 years of leadership experience in nonprofit, philanthropic, education, or public sector settings.</li><li>Proven ability to lead cross-sector initiatives and manage large-scale community investments.</li><li>Experience with public policy, advocacy, or systems change efforts.</li><li>Strong understanding of place-based strategies, collective impact, and equity-focused practices.</li><li>Exceptional relationship-building, communication, and facilitation skills.</li><li>Demonstrated ability to lead teams and deliver results in a complex, fast-paced environment.</li><li>Valid Driver’s License, automobile insurance, and reliable transportation required.&nbsp;</li></ul>Preferred:<ul><li>Experience working in or with school systems, government agencies, or multi-site initiatives.</li><li>Background in using data and evaluation to drive continuous improvement.</li><li>Strong public presence and comfort serving as a spokesperson.</li></ul>Why Join Us?<ul><li>Help shape the future of the Quad Cities as a region where everyone can learn, earn, and live well.</li><li>Work alongside a dynamic, mission-driven team committed to impact, innovation, and equity.</li><li>Lead some of the region’s most strategic, community-driven efforts in education, financial stability, and health.</li><li>Competitive salary and benefits package, with flexible and hybrid work options.</li></ul>How to Apply? Interested candidates should send a resume and cover letter to Karrie Abbott at <a href="mailto:kabbott@unitedwayqc.org" target="_blank">kabbott@unitedwayqc.org</a>

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