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Manager of Financial PathwaysIssue Area Team – Impact DivisionUnited Way of Central Indiana works to bring the resources of philanthropy, government, corporations, the social sector and neighborhoods together to confront generational poverty head on and ensure a better future for our neighbors in need.This is an ambitious time to join United Way as we embark on a five-year strategic plan to reduce the number of households experiencing poverty and financial instability. To make a significant impact in our region, United Way is looking for dedicated, confident, and compassionate team members who live our shared values of inclusivity, courage, accountability, respect, and excellence.United Way of Central Indiana recognizes that the key to success is a strong and cohesive team working through shared values to achieve our mission. The Manager of Financial pathways leads investments and initiatives related to the development, implementation, and scale of financial pathways efforts, aiding in the creation and advancement of economic stability strategies to self-sufficiency and economic mobility for households throughout Central Indiana. This manager position will support efforts to engage key stakeholders including but not limited to community-based organizations, educational institutions including post-secondary, employers and industry/sector partners, government, intermediary organizations, and internal and external stakeholders in support of connecting youth and adults to financial pathways and economic opportunity. This position works in a collaborative and integrated manner across the Issue Based team and Impact division as well as across all other areas of UWCI to ensure that the organizational goals and strategies are realized, and to assist Central Indiana in making significant progress toward meeting its poverty reduction goals.Position SummaryUnder the direction of the Economic Mobility Director in the Impact Division, the Manager of Financial Pathways will implement and manage a variety of initiatives and projects supporting United Way's Economic Mobility strategy including Center for Working Families and Volunteer Income Tax Assistance (VITA). This position requires strong knowledge of community practices to increase economic mobility, including financial stability programming. In collaboration with the Issue Based Team, the Manager of Financial Pathways aids in the creation and advancement of pathways to economic mobility for households in Central Indiana.  Position Duties &amp; Responsibilities<ul><li>Lead a portfolio of investments and initiatives advancing the development, implementation, and scale of financial stability efforts anchored within the Center for Working Families™ framework, an integrated service model supporting families to increase income, reduce expenses, and build assets.</li><li>Responsible for the coordination and oversight of Volunteer Income Tax Assistance Program (VITA) federal grant in support of low-income and elderly resident tax preparation assistance (project-based during tax season beginning in October lasting until June). Serves as internal project team leader, and external primary point of contact with stakeholders, financial partners, CBO partners, and residents.</li><li>Establish, manage, and scale financial pathways programming in collaboration with external partners through training, technical assistance, thought partnership, and convening.  </li><li>Prioritize and promptly respond to technical assistance inquiries from partners by assessing their needs, providing training and development that addresses the identified needs, brokering services of other consultants, and/or providing information and resources to assist the organizations. </li><li>Collaborate with UWCI staff to measure and report on the impact of financial stability services, while simultaneously interfacing with community-based organization partners to review funded grantees' evaluation reports and monitor grantees' progress in achieving key objectives, ensuring timely reporting of UWCI grant-funded activities, metrics, and related outcomes. Build, maintain, and prioritize trusted relationships with partner organizations, manage appropriate and timely correspondence through a variety of mediums. Strive to be the best partner to all stakeholders.</li><li>Collaborate with the Economic Mobility Director to manage special grant making programs as assigned, responsible for adhering to and ongoing management within the departmental budget.</li><li>Collaborate with Manager of Workforce Pathways to ensure ongoing strategic timelines, deliverables, and outcomes are met within cross-functionality of investment portfolios.</li><li>Collaborate cross-functionally across the UWCI organization to ensure all initiatives are integrated across UWCI's Issue Based Strategies, and across UWCI's goals for donors to Give, Advocate and Volunteer.</li><li>Perform special assignments and other work, on an as-needed basis.</li></ul>QualificationsTo perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives.  The individual should have effective communication skills, attention to detail and organization, flexibility, adaptability, and the ability to multi-task and be open-minded in a fast-paced environment. The individual will also maintain knowledge of trends in his/her area of responsibility and review literature to understand key issues. The ability to collect data, establish facts, draw valid conclusions, and develop solutions is essential. The ability to manage multifaceted projects across multiple environments is required. Must possess effective organizational and interpersonal skills, the ability to work independently, and an attitude toward achieving outcomes. Initiative, attention to detail, and a sense of urgency are essential. Education and/or Experience <ul><li>Bachelor's degree in business administration, public administration, psychology, or related areas with a focus on nonprofit management and/or governance strongly preferred.  </li><li>At least (5) years' experience working in a relevant field including financial pathways programming, economic development, nonprofit management, and/or intermediary efforts required.</li><li>Experience working within and across a broad range of financial pathways and workforce development-based systems including interfacing with community-based organizations, employers, educational institutions, state and local partners, workforce ecosystem intermediaries, and other system stakeholders required.</li><li>Strong project management skills required with demonstrated ability to execute and follow through to achieve intended results, by following through on commitments, prioritizing work, and managing time and resources well.</li><li>Significant and demonstrated experience building and managing diverse networks that support efforts to produce systemic change preferred.</li><li>Ability to facilitate convenings, workshops, focus groups, task groups, etc. preferred.</li><li>Must possess excellent interpersonal, writing, and oral communication skills, as well as a sense of humor, diplomacy and discretion, critical thinking, and judgment.  </li><li>Knowledge of the Central Indiana economic mobility ecosystem, key stakeholders operational within financial pathways and workforce ecosystem, and the state/local workforce system is highly desirable. </li></ul>*Work experience may substitute for education requirements on a case-by-case basis. Position Leader: Economic Mobility DirectorPosition Leads: n/aFLSA Status: Exempt, Salaried, Full-time              Salary Range: Low to Mid $60's           Benefits: Complete Benefits Package AvailableEqual Opportunity EmployerPlease apply at uwci.org/careersThis position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment.  UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.

United Way of Central Indiana

Manager of Financial Pathways

Foundation and Government Partnerships Senior Director Fundraising and Engagement Department United Way of Central Indiana works to bring the resources of philanthropy, government, corporations, the social sector, and neighborhoods together to confront generational poverty head on and ensure a better future for our neighbors in need. This is an ambitious time to join United Way as we embark on a five-year strategic plan to reduce the number of households experiencing poverty and financial instability. To make a significant impact in our region, United Way is looking for dedicated, confident, and compassionate team members who live our shared values of inclusivity, courage, accountability, respect, and excellence.  Position SummaryUnited Way of Central Indiana recognizes that the key to success is a strong and cohesive team that works through shared values to achieve our mission. The Foundation and Government Partnerships Senior Director is responsible for cultivating and engaging foundation and government partners in understanding and supporting the strategies and programs of United Way of Central Indiana.  The outcome of engaging with these higher-level partners will lead to a growth in the portfolio of grants from the government and foundations. This role leads one direct report and serves on the Fundraising and Engagement Department leadership team. Position Duties &amp; ResponsibilitiesThe following statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.•    Develop annual fundraising strategy encompassing local and national prospects, timelines, key cultivation events/dates and strategic approaches. •    Build direct relationships with national and local philanthropic funders and continually cultivate those relationships to secure resources. This includes foundation and government. •    Advocate and articulate United Way’s funding needs and value proposition to government and foundation constituents. •   Conduct on-going research to identify funding sources for United Way programming. •    Increase the number of new funding partnerships aligned to the United Way strategic plan priorities. •    Collaborate with content leads to integrate programmatic opportunities for funding. Be proactive in regular communications with team members across the organization to continually mine existing and potential fundable opportunities.  Assure program briefs (detailed outline of fundable opportunities) are up-to-date and utilize them to create proposals for funding. •    Compose and submit fundraising proposals and required reporting in collaboration with essential personnel, adhering to specified requirements and deadlines. Maintain updated annual database of donors for regular communication. Serve as the primary point of contact for Foundation donors to United Way. •   Manage a grant portfolio of at least 40 active funders.  •    Collaborate closely with the finance department to ensure grant proposals, agreements, acknowledgments, audits, and payments are efficiently managed within set timeframes. Keep precise fundraising records that accurately depict current, pending, and projected dollar amounts.  Provide primary oversight of the Manager of Grants, assuring team coordination toward goal achievement. Serve on the Fundraising and Engagement Department Leadership Team. •    Demonstrate adaptability and flexibility in a dynamic environment, embracing additional responsibilities as needed to support team success within UWCI's evolving framework and external context. Performs special assignments and other work, on an as-needed basis.QualificationsTo perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, flexibility, adaptability, and the ability to multi-task and be open-minded in a fast-paced environment. Education and/or Experience•  Successful history in building relationships is required. •  Demonstrated history of writing successful grant proposals and reports is strongly preferred. •  Bachelor’s degree required. •  At least 4-6 years of relevant work experience required. •  Knowledge of the central Indiana community and the human service sector is preferred. •  Demonstrated ability to work cross-functionally in a complex organization is preferred. •  1-2 years of supervisory experience preferred. *Work experience may substitute for education requirements on a case-by-case basis.Position Leader:               Chief Fundraising and Engagement Officer Position Leads:                Manager of Grants FLSA Status:                     Exempt Salary Range:                   Mid 80’s to Mid 90’s Benefits:                           Complete Benefits Package AvailableEqual Opportunity EmployerPlease apply at uwci.org/careers This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI’s right to assign or reassign duties and responsibilities to this position at any time.

Foundation and Government Partnerships Senior Director

POSITION SUMMARYThe Philanthropy Officer plays an integral role in growing a culture of individual philanthropy that is respectful and transparent to donors while meeting UWM’s fundraising needs. This position is responsible for designing and implementing an annual giving plan, along with supporting a major gifts program, to meet the position revenue goals. Reporting to the Senior Director of Individual Giving in Resource Development, the Philanthropy Officer is responsible for research, strategy, solicitation, and stewardship of annual gifts from a portfolio of leadership donors in the Palmetto Society. Palmetto Society are donors giving $1,000 to $9,999 annually. This position will work with the Director of Women In Philanthropy and Young Leaders Society to identify individual donors who have capacity to raise their giving. Successfully develops new and varied resources from donors, achieving specified benchmarks and improving relationships. This position focuses on relationship-building strategies that create consistent and positive experiences for donors. This position is responsible for stewardship process for gifts from donors giving $1,000 to $9,999.ESSENTIAL DUTIES &amp; RESPONSIBILITIES Workplace Campaigns <ul><li>Work closely with campaign managers to identify donors who are near or at the Palmetto Society level to establish a relationship with them in efforts to raise their giving. </li><li>Develop key relationships with leadership donors. </li><li>Recruit and retain Palmetto Society donors within workplace campaigns.</li><li>Perform year-round account research to identify new prospects and stay current on industry trends.  </li></ul>Donor Engagement  <ul><li>Manage the Palmetto Society Cabinet which is responsible for peer-to-peer growth of the Palmetto Society through their own community connections. Palmetto Society are those donors giving $1,000 to $9,999 annually. </li><li>Work closely with volunteers, and internal departments to set and accomplish annual and long-term goals to attract and sustain resources and engage and recognize donors year-round.  </li><li>Coordinating engagement and stewardship events for leadership donors.</li><li>Manage the acknowledgement process for donors giving $1,000 to $9,999.</li><li>Collaborate and work with Senior Director of Individual Giving, on events, strategies for individual giving and work as a partner in accomplishing individual giving revenue goals for UWM.</li><li>Collaborate with team members on special projects involving workplace campaigns and affinity groups.  </li><li>Utilize StratusLIVE (CRM) to record visits and communications, as well as gather and maintain accurate donor information.  </li><li>Develop and implement leadership giving growth strategies.  </li><li>Collaborate with the Community Impact staff and partners to understand and effectively articulate how leadership and affinity group donor dollars support UWM’s work in the community.  </li><li>All other duties as assigned.</li></ul> Leadership Giving ($1,000 - $9,999) <ul><li>Assist with creation and implementation of strategic plan for leadership giving, including prospecting, communications, cultivation, retention, moves management, and stewardship. </li><li>Identify prospective leadership donors inside and outside workplace settings by working closely with UWM’s Resource Development staff.  </li><li>Meet an annual individual giving revenue goal from assigned portfolio. </li><li>Conduct at least 50 unique in person meetings a year and record the results/information in StratusLIVE.</li><li>Work with Senior Director of Individual Giving to identify Palmetto Society members who have the capacity and interest in joining the Tocqueville Society or Tocqueville Step Up Program. Tocqueville Society are donors who give $10,000 or more annually to United Way.  </li><li>Work with the Senior Director of Individual Giving to identify Palmetto Society donors who are retired or are retiring from the workplace, that would like to stay engaged with United Way and have an interest in joining the Tocqueville Sustainers Legacy Program.</li><li>Promote leadership giving and advance donors to higher levels. Develop, in collaboration with the Marketing and Communications team, a compelling case for support. </li><li>Support the activities of the Palmetto Societies and affinity groups. </li><li>Conduct research and analyze and manage data and demographic information relevant to this donor segment.  </li><li>Research, identify, analyze, and communicate key donor trends, results, and opportunities to ensure continued growth in donors in revenues.  </li><li>Benchmark and measure retention and donor churn.  </li><li>Develop donor stewardship through engagement in personal visits, events, volunteerism, and recognition of contributions.</li></ul>CORE COMPETENCIES<ul><li>Effective Communication: Work effectively with volunteers and staff. Must maintain confidential information. Excellent interpersonal and relationship-building and written and verbal communication skills.  </li><li>Strategic Relationship Management: Work to understand, relate to, and engage constituents to improve their experience with UWM’s brand and generate more significant relationships with them. Continually builds and expands the network of donors.  </li><li>Customer Oriented: Listens to the needs, interests, and passions of the donor with an eye towards connecting them with UWM’s work in the community. Identifies, engages with, adapts to, and influences various types of individuals and organizations.  </li><li>Innovation and Creativity: Remain open to new ways of doing business. Recognizes and capitalizes on emerging opportunities. Flexible, adaptable, and open to change. Committed to continuous learning.  </li><li>Action Oriented/Results-driven: Demonstrate strong drive to achieve meaningful results and able to follow through on commitments. Work on concurrent assignments and meet deadlines.  </li><li>Cultural Competency: Able to understand, communicate, and interact effectively with people across cultures. </li></ul>REQUIRED &amp; PREFERRED QUALIFICATIONSRequired<ul><li>Two years’ experience in annual fund fundraising with demonstrated results in meeting goals in past roles.  </li><li>Goal-oriented, self-starter and ability to be strategic in fundraising strategies.</li><li>Knowledge of development principles, fundraising techniques and ethics, including moves management donor strategies.  </li><li>Proven project management skills, including the ability to balance multiple projects in varying degrees of implementation. </li><li>Demonstrated ability with Microsoft Office (Word, Excel, PowerPoint), donor databases (for example StratusLIVE, Salesforce, or Wealth Engine). </li><li>Ability to travel throughout the area we serve. </li><li>Bachelor's degree required.</li></ul>

United Way of the Midlands

Director of Individual Philanthropy

Department:   Community Impact                   Reports to:       Vice President, Contracts &amp; Quality Assurance         Status:               Exempt, Full TimeGeneral Description: Leads grant writing, program planning, data collection, program analysis and evaluation, and presentation of results related to United Way of Broward County’s (UWBC) Community Impact work.   Primary Job Responsibilities &amp; Duties: <ol><li>Performs the programmatic grant acquisition process through grant identification, writing, and submission, workings with internal subject matter experts.</li><li>Designs, develops, and establishes the evaluative criteria or process for collecting the required program metrics, reporting requirements, and other quality grant outputs and outcomes, as well as compliance requirements for each awarded grant, utilizing prior program performance and identified best practices. </li><li>Determines Community Impact needs through analyzing various community assessments, establishes baseline data for shared objectives, summarizes the data, and contributes to the impact of community partnerships and strategies.</li><li>Works with both program staff and service providers to ensure appropriate data is being collected, measured, and communicated for accuracy of establishing baselines and gathering data, outcomes, and reporting results.   </li><li>Supports program staff in using data for decision making by identifying data needs, producing data analyses, and incorporating staff input into ultimate visualization of program initiatives or pilots and strategic planning. </li><li>Conducts research on programs, initiatives, best, emerging, and evidence-based practices, tools for the output and outcome of programs, etc. </li><li>Assists with the facilitation of developing and implementing new program models to establish best/promising practices and evaluating them post implementation.</li><li>Prepares, launches, analyzes, and writes a report on findings of internal and external stakeholder surveys for organizational quality assurance and strategic planning.</li><li>Works with Compliance and Quality Assurance team to prepare from start to finish the procurement process of providers and programming, including the evaluation and notice of award of submitted proposals, in collaboration with Community Impact team members and external stakeholders.</li><li>Works with Compliance and Quality Assurance team to ensure United Way of Broward County maintains accreditation through Council on Accreditation (COA) and prepare for internal audits for programmatic and regulatory compliance.</li></ol>Other Job Duties: <ul><li>Collaborates with internal team members to write Request for Applications (RFA) and Request for Proposal (RFP) documents, drafting grant/application narratives, preparing budgets, and other required documents for submission to funders. </li><li>Develops and implements procedures to increase and maintain data integrity, monitoring program outcomes.</li><li>Ability to gather complex data and translate the key information into concise, simple and easily understandable charts, analyzing impact on community indicators.</li><li>Demonstrates success in using statistical modeling to analyze and interpret data, especially for analyzing outcome performance of funded programs.</li><li>Conducts background literature searches to identify best practices, benchmarks, outcome measures and model programs, providing recommendations to staff. </li><li>Conducts periodic internal and external trainings to instruct, assist, and report on program evaluation, research trends, and promising models and practices.</li><li>Provides training and technical assistance.</li><li>Responsible for ensuring internal adherence to model fidelity when United Way is involved in any type of evidence-based project. </li><li>Develops and utilizes logic models, SWOT Analysis, and other tools to further efforts through accreditation, initiatives, pilot projects, strategic planning, etc.</li><li>Facilitates COA activities i.e. reporting, drafting, and reviewing policies and procedures, staff training requirements, performance and quality improvement (PQI), etc., to enable quality assurance of COA standards and continued organizational accreditation.</li><li>Assists with all internal audits and monitoring's conducted by external auditors and funding sources to ensure regulatory and programmatic compliance.</li><li>Works with Contracts and Quality Assurance team to effectively coordinate and manage the Community Impact procurement process, including analysis of subject matter and synthesis of information, meeting management tools, notices, agendas, manuals, drafting of materials to be considered, minutes, fact sheets, statistics, etc.in collaboration with other internal team members and external stakeholders.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises: N/AEducation &amp; Experience: <ul><li>Master’s Degree in Human Service related field. Doctoral degrees preferred. </li><li>Minimum of four years relevant experience in grant writing, planning, evaluation, and research, preferably in Human Service industry.  Equivalent combination of education and experience is accepted.  </li><li>Proficiency required in MS Word, Excel and other related computer programs. </li><li>Highly proficient and knowledgeable in the use of statistical analysis software and other data collection and analysis tools (for example: Qualtrics, Tableau)</li><li>Prior experience leading programmatic grant acquisition process is required.</li><li>Strong oral and written communication skills</li><li>Knowledgeable in research design as well as descriptive and inferential statistical analysis methods required.</li><li>Prior experience and certification in project management e.g. Lean Six Sigma, PMP, etc. preferred.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission. </li><li>Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner. </li><li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC. </li><li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values. </li><li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission. </li><li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities. </li><li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned).  Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.  Demands also involve protracted concentration. Acknowledgement: I understand that the above information has been designed to indicate the general nature and level of work required and does not list all of the duties of the position, and that I may be asked by my supervisor and/or management staff to perform other duties. I understand that United Way of Broward County has the right to revise this position description at any time based on business need. I also understand that this position description is not a contract for employment and that United Way if Broward County or I may terminate my employment at any time for any reason.

United Way of Broward County

Grants and Evaluation Director

Department:   Community Impact   Reports to:     Senior Director, MISSION UNITEDStatus:           Exempt, Full-TimeGeneral Description: The Data and Systems Analyst is a critical member of the MISSION UNITED team at United Way of Broward County (UWBC) who engages in proactive problem-solving and critical thinking/analysis related to all veteran services. This position provides systems support for all data systems utilized by UWBC MISSION UNITED, including but not limited to the Services and Activities Management Information System (SAMIS), The Homeless Management Information System (HMIS), and data focused on UWBC functional zero initiative for veteran homelessness. Primary Job Responsibilities &amp; Duties: <ol><li>Collaboratively develops quality assurance, performance review, program monitoring and reporting tools in specified program areas for the collection of system, strategy, program, and participant-level data, and for use in assessing provider contract and overall initiative performance.</li><li>Regularly appraises program performance statistics and data analyses in all impact areas, at both the individual contract and cross-program levels, including analysis and synthesis of results and quarterly report summaries to the appropriate directors. </li><li>Provides training and technical assistance to funded agencies, other UWBC staff, and community members to build capacity for continuous self-assessment (e.g., results-based accountability, data collection and reporting, interpretation and utilization of evaluation results, continuous quality improvement) in alignment with Council on Accreditation (COA) and Veteran Administration (VA) requirements. </li><li>Supports comprehensive technical and administrative guidance of all systems for staff, service providers, and community stakeholders. This includes support related to both back and front-end administrative functions and application operating policies and procedures.</li><li>Responsible for managing upgrades to ensure systems remain current as well as testing new application software to ensure it will function as designed.  </li><li>Responsible for updating and ensuring that the Data Quality Plan is implemented.</li><li>Creates dashboards, scorecards, and other data presentation documents for internal and external business needs. </li></ol>Other Job Duties:<ul><li>Manage the data sharing/CHO agreement with Broward County Government for HMIS access, security, project management, and updates.</li><li>Contributes to cross-organization coordination and communication by disseminating data-specific information and updates.</li><li>Conducts weekly, monthly, and quarterly data audits as needed to ensure data integrity and compliance.</li><li>Ensures data accuracy, proofing information, correcting errors as needed to assure valid and accurate reports.</li><li>Conducts troubleshooting with management and staff as opportunities for improvement and/or as problems arise to promote consistency of system use and reporting.</li><li>Respond accurately and timely to all data and system inquiries.</li><li>Adhere to all policies and procedures of United Way of Broward County.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Contributes to various reports and presentations that communicate results from MISSION UNITED to a variety of audiences/stakeholder groups by summarizing data and findings through written reports and verbal presentations. </li><li>Actively participates in team meetings and discussions related to program reviews, performance, monitoring, and planned courses of action.</li><li>As needed, participates on committees and groups that involve data projects, and in local, state, and national efforts.</li></ul>Supervises: Technology focused volunteers and student interns.Education &amp; Experience: <ul><li>Bachelor’s degree in computer science, Management and Information Systems, or related field required. Masters preferred. Certification in data analysis preferred. Experience in Human Services and/or Public Administration preferred.</li><li>At least three (3) years of directly related experience in conducting system administration.</li><li>Strong analytical/critical thinking skills and content area knowledge and expertise related to core impact areas of the United Way and program evaluation/performance measurement.</li><li>Solid proficiency in the use of all office software applications (including Word, Excel, PowerPoint, etc.). Proficiency in database and statistical programs, including SPSS, is a plus.</li><li>Demonstrated advanced knowledge, skills and experience in development and management of large, complex datasets, including quality assurance, data cleaning and analysis, etc.</li><li>Ability to gather and analyze available data/information and draw logical conclusions, and effectively communicate results verbally and in writing to audiences of various levels and backgrounds, including formal presentations as well as clearly written reports and documents.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission. </li><li>Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner. </li><li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC. </li><li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds, and aligns with United Way’s values. </li><li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission. </li><li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities. </li><li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer. Demands also involve protracted concentration. .Acknowledgement: I understand that the above information has been designed to indicate the general nature and level of work required and does not list all of the duties of the position, and that I may be asked by my supervisor and/or management staff to perform other duties. I understand that United Way of Broward County has the right to revise this position description at any time based on business need. I also understand that this position description is not a contract for employment and that United Way if Broward County or I may terminate my employment at any time for any reason.

Data and Systems Analyst, MISSION UNITED

Purpose of PositionEnrollment Specialist is primarily responsible for helping people over the phone assess their eligibility and successfully apply on their behalf for benefits programs including, but not limited to: CalFresh (known federally as Supplemental Nutrition Assistance Program or SNAP), Low-Cost Utility Assistance, California Alternative Rates for Energy Program (CARE), and other approved application processes.Key Duties and Responsibilities<ul><li>Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for entitled benefits.</li><li>Enroll clients over the phone through BenefitsCal (online – primarily CalFresh), and other approved application processes, which includes answering questions on their behalf, obtaining consent and uploading images of their documentation. </li><li>Maintain accurate tracking and reporting for enrollment programs and referral services.</li><li>Conduct client follow-up via phone and text message to ensure the continuation of benefits.</li><li>Follow up with the client to determine application approvals and advocate on their behalf when experiencing barriers.</li><li>Provide first-contact resolution by ensuring that each customer’s needs are addressed to the best of 2-1-1’s ability during their first contact with 211OC. </li><li>Collaborate with and serve as a resource to community organizations and 211OC staff to share best practices and other knowledge.</li><li>Assist with community outreach events throughout the County of Orange. </li><li>Assess participants’ immediate needs and make referrals to appropriate resources.</li><li>Develop an expert working knowledge of the 211OC’s management software including Community Information Exchange database, telephony, softphone, texting, administrative systems and other approved software.</li><li>Empower clients to choose the services they feel are most appropriate for their situations.</li><li>De-escalate upset clients and intervene during crises and/or situations of abuse.</li><li>Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource database and through teamwork with other I&amp;R Specialists and the Resource Department. </li><li>Assist clients in problem-solving when no services are available which can meet their needs.</li><li>Divide time between answering contacts for benefits enrollment and the 2-1-1 general line based upon department call volume and staffing levels.</li><li>Advocate on behalf of clients who have been denied services</li><li>Troubleshoot basic technological failures</li><li>Performs other duties as assigned</li></ul>Core CompetenciesAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills - Maintains confidentiality; remains open to others' ideas and tries new things. Active listener, able to handle conflict and remains neutral in situations open to others' ideas, and tries new things.Oral Communication - Effective communicator demonstrates the ability to de-escalate conflict. Listens and obtains clarification; responds well to questions; participates in meetings.Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. Able to effectively present in front of groups of customers or employees of the organization.Job Requirements /Technical Knowledge<ul><li>High School Diploma or BA/BS Degree in the Human Service Field</li><li>Prior experience providing information and referral services or related experience in the human service field is desirable</li><li>Must be Bilingual (English and Spanish– verbal and written) </li><li>One year of experience working directly with individuals and families in crisis from the community</li></ul>Compensation<ul><li>$20.90 per Hour. Competitive Benefits</li></ul>Physical Demands Physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, frequent communication with other employees, and community members, in person, on the phone, and computer. Occasionally travel off-site to meetings and events. Able to lift, carry, push, and/or pull up to 25 pounds. Requires occasional stooping, kneeling, crouching, and/or crawling. Sedentary, sitting, walking, occasional lifting (overhead, waist level) from the floor, bending. Frequent near vision use for reading and computer use; may require long periods of sitting and/or standing. Frequent hand use and finger dexterity are needed to use a computer keyboard and operate standard office equipment. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.Send Resumes To: <a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>

Orange County United Way

Enrollment Specialist 

Position Title: Accountant Reports to: Accounting Director Classification: Full Time - Nonexempt Annual Salary: $19.54-$24.04 DOE Location: Lee County, FL Application Deadline: May 10, 2024, 5:00 PM Submit Cover Letter and Resume: <a href="mailto:Lisette@unitedwaylee.org" target="_blank">Lisette@unitedwaylee.org</a>ABOUT UNITED WAY OF LEE, HENDRY, AND GLADES United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $25+ million nonprofit social services organization, with 75+ employees in five locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. Most of the funding is from private donations although UWLHG also receives local, state, and federal grants. Core Competencies for all United Way Professionals: • Mission-Focused: The United Way Professional’s top priority is to improve the quality of life for all people in our community. This competency drives their performance and professional motivations. • Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal. • Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. • Results-Driven: The United Way Professional is dedicated to shared and measurable goals including creating, resourcing, scaling, and leveraging strategies and innovations for the best impact. • Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.  Overview of Responsibilities: The Accountant’s primary responsibilities are to ensure accurate and timely administration of the accounts payable process. • Process vendor invoices, payment requests, and ensuring proper coding and approval prior to processing invoices and preparing check runs. • Reconcile vendor accounts by conducting research and resolve pricing and quantity discrepancies in a timely manner. • Responsible for all vendor, customer, and related files according to United Way’s policies, standards, and expectations. • Corrects errors by completing adjusting journal entries. • Work closely with accounting team for any accounting discrepancies and resolving issues. • Assist in requirements and preparation of year end audit. • Maintain accounting controls by following policies and procedures, complying with federal, state, and local financial legal requirements. • Secondary duties may include but are not limited to: &gt; Assist accounting director with developing and implementing plans and goals for the department. &gt; Assist in pledge and payment processing and reporting as needed. &gt; Assist Chief Financial Officer as needed. &gt; Collaborate across departments to assist with special projects, as necessary.  Education/Requirements • Associate degree in accounting or equivalent education or experience required. • Abila MIP and Microix experience highly preferred. • At least one year’s experience in Accounts Payable preferred. • Knowledge of not-for-profit accounting preferred. • High proficiency in Microsoft Word and Excel required.  Direct Reports – None Physical Requirements &amp; Working Conditions Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may be additional physical requirements associated with volunteer events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, off-site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This is a Full-Time position. Days and hours of work are Monday through Friday 8 a.m.-5 p.m. Evening and weekend events may be required occasionally for golf tournaments, auctions, and other special events. United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship. Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Background testing will be conducted because of the nature of the position. Applicants may be asked to take an online skills assessment. Additional Information: • UWLHG is an exceptional workplace provides: • Opportunity to work with smart, passionate, and enthusiastic team members and volunteers • Working with diverse staff and other constituents • Culture of high-performance expectations and accountability • Exciting and challenging work • Opportunity to help solve the community’s toughest problems • Competitive pay that is commensurate with demonstrated successful performance and experience • Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO

United Way of Lee, Hendry, Glades

Staff Accountant

United Way Fresno & Madera Counties

President and CEO

DEPARTMENT:    Resource Development    GRADE:    25 IMMEDIATE SUPERVISOR:    Chief Development Officer    EXEMPTION STATUS:    ExemptDATE POSTED-INTERNAL:    4/17/2023    DATE POSTED-EXTERNAL:    4/24/2024EXPIRES:    5/24/2024    JOB LOCATION:    San Antonio, TXSALARY RANGE:    Competitive     RELOCATION ALLOWANCE:    No WORK MODALITY:    Hybrid-remote (3 days on-site and up to 2 days remote)    EMPLOYEE CLASSIFICATION:    People Leader ABOUT US United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas:  preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.JOB SUMMARY The Vice President of Individual Giving and Major Gifts at United Way of San Antonio and Bexar County plays a crucial leadership role in driving fundraising efforts and cultivating strong relationships with individual donors and major gift contributors. The role is responsible for managing a team of fundraisers focused on identifying, cultivating, and expanding individual, family, and private foundation gifts. The position oversees the United Way’s Tocqueville Society ($10,000+ annually), individual giving programs, legacy giving, and endowment giving. Reporting to the Chief Development Officer will serve as a key member and leader of the Resource Development Team.This person must have the ability to lead others and communicate with a diverse set of stakeholders in a professional manner. The successful candidate will be flexible, self-motivated and able to work both independently and collaboratively.PRIMARY DUTIES AND RESPONSIBILITES 1.    Fundraising Strategy Development: •    Collaborate with the Chief Development Officer and Chief Executive Officer to set fundraising targets, monitor progress, and evaluate outcomes. •    Develop and implement strategic plans for individual giving, major gifts, planned giving, and endowment fundraising initiatives in alignment with organizational goals and priorities. •    Identify potential new donors and funding opportunities to expand and diversify United Way’s revenue stream. •    Develop strategies to generate growth in major individual and family giving and Tocqueville Society giving. •    Work with the marketing &amp; communications team to create development materials, tools, and other necessary collateral supporting major gifts, grants, legacy giving, and endowment efforts.2.    Major Gifts and Donor Cultivation: •    Cultivate and maintain relationships with individual donors, families, private foundations, and other major gift prospects to secure significant contributions in support of United Way of San Antonio and Bexar County's mission and programs. •    Establish and implement the infrastructure needed to grow the solicitation of major and planned gifts. •    Personally steward a portfolio of major donors, ensuring regular communication, cultivation, and engagement. •    Work closely with board members and senior leadership to identify and involve key stakeholders in donor cultivation efforts. •    Implement robust stewardship practices to recognize and steward donors, ensuring their continued engagement and investment in the organization •    Nurture strong relationships that develop the knowledge and understanding of each donor or prospect’s background.  Create a personalized, tailored approach for each donor.3.    Endowment and Legacy Giving: •    Develop a comprehensive planned giving and endowment giving program in partnership with the CDO, president and CEO, and volunteer leaders.  •    Identify and research potential new donors, including individuals, families, and foundations, interested in supporting the organization's endowment. •    Identify and research potential new donors interested in supporting the organization's endowment, including individuals, families, and foundations. •    Educate donors and professional advisors about the benefits and mechanics of legacy giving, including tax advantages, estate planning strategies, and charitable gift vehicles. •    Collaborate with the Development team to integrate legacy giving into broader fundraising initiatives and campaigns, ensuring consistency and alignment with organizational goals. •    Develop and implement donor recognition programs for legacy donors, including honor societies, memorial tributes, and other forms of recognition. •    Stay informed about current trends, best practices, and regulations related to endowment management, planned giving, and legacy philanthropy. •    Oversee the staffing and management of the Endowment Committee, including recruitment, orientation, training, and ongoing support for committee members to ensure alignment with organizational objectives and effective governance of the endowment fund.4.    Individual Giving Programs: •    Oversee various individual giving programs, such as Emerging Leaders Women United and Tocqueville Society. •    Coordinate the cultivation and solicitation of appropriate individual workplace donors with staff assigned to specific organizations. •    Oversee Tocqueville Society program components to provide engagement opportunities throughout the year (for example – quarterly breakfast or lunch speaker series).     •    Develop and execute targeted solicitation plans and engagement strategies to maximize donor participation, retention, and revenue generation across these programs.5.    Volunteer Management  •    Recruit and support the volunteer leadership team responsible for soliciting and cultivating major gifts.  This includes training, committee support, and solicitation. •    Management of the Endowment and Tocqueville Committee, ensuring volunteers have what they need to recruit and engage current and potential members.6.    Team Leadership and Development: •    Recruit, train, and mentor a high-performing team of fundraisers focused on individual giving, major gifts, planned giving and endowment strategies. •    Provide ongoing coaching, support, and professional development opportunities to team members to enhance their fundraising skills and performance •    Foster a collaborative and inclusive work environment that encourages creativity and innovation in fundraising strategies. •    Conduct annual performance evaluations and professional development planning for team members.7.    Budget and Resource Management: •    Develop and manage the department's budget, ensuring resources are allocated efficiently to achieve fundraising targets. •    Monitor fundraising metrics and regularly report progress to the Chief Development Officer.8.    Collaborative Partnerships: •    Collaborate with various departments within the organization to align fundraising efforts with programmatic initiatives and community impact goals. •    Work with marketing and communications teams to create compelling fundraising materials and donor communications.9.    Donor Database Management: •    Oversee the accurate and timely recording of donor information in the organization's database. •    Utilize data and analytics to track and evaluate the effectiveness of fundraising strategies and make data-driven decisions to optimize fundraising efforts. •    Maintain accurate records of legacy gifts and bequests, including documentation of donor intent, gift restrictions, and beneficiary designations.EDUCATION AND EXPERIENCE •    A bachelor’s degree or its equivalent is required. A master’s degree or other advanced degree in a related field is preferred. •    15 or more years of professional work experience, with five or more years of previous experience in a fundraising, development, sales, or marketing capacity. Five or more years of supervisory experience.  •    Demonstrated skill and comfort in building relationships with board members, major donors, corporate executives, and government and community leaders. •    Experience with CRM/database management. •    Facilitation and presentation skills and experience. •    Experience in working effectively in multicultural environments. •    Staff and volunteer management.  •    Budget and fiscal management. KNOWLEDGE, SKILLS &amp; ABILITIES INFORMATION •    Knowledge of and experience with the San Antonio and Bexar County philanthropic community desired. •    Knowledge of tax laws, estate planning principles, and charitable gift vehicles, including charitable remainder trusts, charitable gift annuities, and donor-advised funds. •    Strong executive presence. •    Track record of securing 6- and 7-figure major gifts and/or corporate commitments •    Excellent organizational, project management, and time management skills. •    Strong interpersonal, communication, and relationship-building skills, with the ability to engage and inspire donors around giving opportunities. •    Excellent collaborator and team member, able to work well with individuals at all levels of the organization. •    Strong quantitative analysis skills, ability to target the right metrics, and to communicate complex data. •    Innovative, creative, and strong ability to execute new strategies to exceed revenue goals. •    Ability to set expectations, establish priorities and manage multiple projects in a fast-paced development department. •    Outstanding written communication skills—for proposal preparation, communications with donors, and reports (such as newsletters and annual reports)—and oral communication skills for individual and group interactions and presentations. •    The ability to thrive in an environment characterized by significant growth, diversity, and consistent change. •    Ability to prioritize and multi-task while working efficiently and addressing various considerations under deadlines. •    Dynamic leadership, exceptional relationship building, business development, fundraising/sales, results orientation, strong written and verbal communication skills, strategic relationship management, entrepreneurial and innovative volunteer management. •    Professional demeanor, confident and goal oriented. •    Self-motivated and creative. •    Strategic thinking ability. •    Knowledge of Results-Based Accountability™, preferred. •    Proficient in Microsoft Office Suite.  •    Competent with Adobe Products Suite, preferred. UNITED WAY COMPETENCIESCore Competencies (all United Way Professionals):Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand StewardLeadership Roles Competencies (building on Core Competencies): (check for People Leaders)Talent Management &amp; People Development, Business Acumen &amp; Strategic Direction, Operational Planning &amp; Execution, Outward TurningBENEFITS •    Employer-subsidized healthcare plan with employer-funded HRA offered. •    Group dental, vision, life insurance and other insurance products are available. •    Paid holidays, personal and sick leave time. •    403(b) retirement plan with employer matching available.WORK ENVIRONMENT •    Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures. •    Extended work on personal computing equipment, telephone, multi-functioning printer and calculator. •    Reliable transportation is required with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally. •    Monday-Friday, 8:15 am to 4:45 pm work week with periodic evening and weekend hours. PHYSICAL DEMANDS •    Sedentary work on a PC; sitting for extended periods of time, routinely.  •    Movement within the office and during external meetings and events, regularly. •    Bends, stoops and twists, occasionally. •    Exerts up to 25 lbs. of force, occasionally. •    Facilitates, presents and collaboratively interacts with others, routinely. •    Perform repetitive tasks, i.e., typing and texting, routinely.The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.APPLY To submit your application visit<a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY" target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac…</a>. •    Applications WILL NOT be accepted via email. •    Contact <a href="mailto:uwjobs@unitedwaysatx.org" target="_blank">uwjobs@unitedwaysatx.org</a> should you experience problems submitting your application.United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | <a href="http://www.unitedwaysatx.org" target="_blank">www.unitedwaysatx.org</a>

United Way of San Antonio and Bexar County

Vice President, Individual Giving and Major Gifts

The Director of 211 will ensure the operational excellence of the 211 social services helpline and its related services. This role involves supervising the resource database team and overseeing the 211-call center and KYNECT teams. Additionally, the Director will lead all relevant 211 programming, including staff coordination, service delivery, data collection, program evaluation, fund development, and grant compliance. Working closely with UWBG leadership team members, they will shape the strategic direction for the service and seek new opportunities to expand the mission and revenue. The Director will ensure effective communication and collaboration with key stakeholders, including valued funders, state 211 provider networks, non-profit partners, and emergency response agencies. They will also develop and execute a comprehensive fundraising plan designed to maintain a fully funded 211 program and exceed requisite operational funding.As a subject-matter expert with a keen understanding of the industry and regulatory requirements around the information and referral sector of human services, the Director will oversee all additional components of the daily operation of 211.The 211 program is a free and confidential information and referral service available 24/7 online and over the phone. It connects individuals to a wide range of health and human services resources. Common requests received by 211 specialists include assistance with housing and utility bills. However, the program also handles referrals for various other issues, including financial needs, health resources, support for older Americans and people with disabilities, employment services, children and youth services, and mental health and suicide prevention resources.

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