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Why United Way Suncoast?Do you want to be part of a non-profit organization that makes a difference in your community? Do you want to be part of a passionate team focused on improving the lives of others? Now is your opportunity! United Way Suncoast is seeking a Specialist, Accounts Receivable. &nbsp;The Specialist, Accounts Receivable supports donor pledge input and information services and donor choice, ensuring that all pledges are entered correctly into the CRM and payments are applied within the established guidelines.We're not asking you to apply for a job. We're asking you to embrace a movement that gives people the freedom to rise. In return, you'll be embraced by colleagues that will appreciate every contribution you make. Our team members enjoy a work environment built on transparency and trust. There are many growth opportunities including the ability to learn about and contribute to efforts across the organization. We offer a competitive total rewards package including shortened benefit eligibility periods, several weeks of PTO, and no cost medical and dental options to name a few! Objectives:<ul><li>Enters campaign payments in CRM, resolves discrepancies, and assists in reconciling monthly payments.</li><li>Manages pledge billing and collection process to include processing corporate or other partner payments, mailing monthly statements, processing write-offs, and adjusting pledge balances.</li><li>Creates deposits, processes and records payments, and pledges in CRM.</li><li>Creates and prints transaction register reports, file envelopes, and donor choice fee contracts, and enters Grants/Expectancies in the CRM.</li><li>Manages uploads into CRM for third party processors, companies, and other United Ways in compliance with United Way Worldwide (UWW) Standards.</li><li>Provides customer service and support to internal departments and vendors.</li><li>Develops and refines processes to improve efficiency and achievement of goals and objectives.</li><li>Consistently demonstrates Our Suncoast Code and Values including applicable elements of leading self, team, and organization.</li></ul>Qualifications &amp; Skills for Success:&nbsp;<ul><li>Typically requires two (2) or more years of relevant experience.</li><li>High School diploma or equivalent; equivalent training or experience may be accepted in lieu.</li><li>Bilingual or multilingual (English/Spanish/Creole) a plus.</li></ul>

Neighborhood Resource Center

United Way Suncoast

Centennial

Specialist, Accounts Receivable

About United Way:United Way of Massachusetts Bay exists to build more equitable communities, together. With over 85 years of local impact in eastern Massachusetts, we work with and for our communities to build economic prosperity and enable everyone-across races and ethnicities-to share in the knowledge, wealth and resources available. We believe that the key to unlocking opportunity is uniting people, and we bring together individuals, community leaders, corporate partners, legislators and organizations to build a powerful engine of change.We target efforts in the following areas: (1) quality, affordable childcare and out-of-school time care, (2) educational and career pathways for youth and young adults, (3) safe and stable housing, and (4) wealth building and financial inclusion. United Way currently invests over $45 million annually in a portfolio of over 300 community-based organizations. It spearheads public policy initiatives tackling the most pressing community issues, making a direct and sustained difference in the lives of individuals.We offer excellent benefits including a BCBS PPO plan, dental, a 401k retirement savings with company match and an employer base contribution, a generous PTO policy which includes extended holiday time and summer hours. We also are offering staff a hybrid work schedule in a new office environment. &nbsp;POSITION OVERVIEW:The United Way of Massachusetts Bay seeks a Coordinator, Engagement who will embrace the work of United Way of becoming a more diverse and inclusive organization. Building on its core strength of mobilizing the caring power of communities, United Way is undergoing an extensive effort to re-imagine the civic engagement and impact it can have in the region. Top organizational priorities include putting economic justice and racial and ethnic equity at the center of the region's future, leveraging strong nonprofit and government relationships, redesigning corporate partnerships, and leaning into core DEI values to optimize talent.Reporting to the Director of Engagement, the full-time Coordinator, Engagement creates opportunities for community members and corporate partners to experience the mission of UW through delivering thoughtfully curated opportunities year-round to generate support for UW. The successful candidate is excited to grow and deepen our volunteer engagement efforts both size and depth through outreach, education, events, and relationship building. In addition, candidates will be passionate about the mission of United Way to build a more economically just region.The Coordinator, Engagement, plays an integral role on the Engagement team within the Development division. This role will provide support for tracking engagement data, triaging requests, logistical planning of opportunities, expense tracking, and stewardship. They will take initiative; experience interacting with internal and external stakeholders at all levels; handle confidential information with discretion; competent and comfortable with public speaking, strong communication skills both written and verbal, and proven follow up skills to ensure successful and timely completion of projects. This is an outstanding career opportunity for a motivated and highly organized professional to serve on the front lines of inspiration and impact in the focused communities of United Way of Massachusetts Bay.KEY RESPONSIBILITIES:Engagement Management (50%)<ul><li>Track and support the planning and execution of all corporate and individual giving volunteer efforts throughout the year to support individual and group volunteering.</li><li>Support Director of Engagement in the planning and execution of annual signature events. Tasks can include coordinating logistics for staff and attendees, tracking dollars raised, and week/day of responsibilities.</li><li>Coordinate and support regular committee meetings related to divisional events. Tasks can include scheduling meetings, creating agendas, and taking notes.</li><li>In partnership with Marketing team, coordinate and send communications to support recruitment, volunteer recognition, and stewardship via website, social media, email and Andar.</li><li>Schedule and plan quarterly trainings on our software platform, Volunteer HQ, and organize materials for agency and volunteer partners.</li></ul>Data Tracking (15%)<ul><li>In partnership with Development Systems team, curate reports on bi-annual engagement data that includes hours served, types of opportunities, and key demographics.</li><li>Obtain and track accurate participant information, waivers, media releases, and consent form in database.</li><li>Manage Engagement HQ portal and make recommendations on how to best use this to support our Divisional goals.</li></ul>Team Operations &amp; Support (20%)<ul><li>Track and upload monthly Engagement team expenses into Concur.</li><li>Manage and track Engagement's progress against goals on a quarterly basis and individual SMARTIE goals on a monthly basis to ensure progression and success.</li><li>Manage the Volunteer inbox and Engagement inbox in Outlook and respond to inquiries.</li><li>Support team's projects as needed to ensure success of strategic priorities.</li><li>Provide administrative support to Division as needed. Assist with volunteer and donor communications and various projects as may be assigned.</li></ul>Relationship Building (15%)<ul><li>Represent United Way by attending corporate and community events to recruit and support key stakeholders at community events.</li><li>Respond to and respond to all engagement inquiries with timely and accurate information to ensure we meet our engagement goals.</li><li>Act as a liaison between engagement participants and staff to ensure positive UWMB experience.</li></ul>REQUIREMENTS:<ul><li>A bachelor's degree or equivalent relevant professional experience - minimum 2 years professional experience.</li><li>Experience in project management or administrative support either in the private or nonprofit sector preferred.</li><li>Commitment to Diversity, Equity, and Inclusion and to the vision of the United Way of Massachusetts Bay to build an economically just region.</li><li>High degree of cultural competency: must possess the ability to work with a diverse group of stakeholders (individuals, nonprofit organizations, companies).</li><li>Strong organizational skills and detail-orientation with ability to advance and execute multiple projects, tasks, and priorities.</li><li>Excellent verbal and written communication skills.</li><li>Thinking creatively and proactively to solve around challenges and achieve outcomes.</li><li>Individual with a proven ability to take initiative, be resourceful, and be willing to take direction.</li><li>Ability to navigate self and others through ambiguity, changing timelines or circumstances; adapting quickly in environments of organizational change.</li><li>Curious and exhibits a learning orientation, open to feedback.</li><li>Excellent customer service skills, interpersonal skills, and relationship-building skills; ability and willingness to work as part of a team and with staff at all levels.</li><li>Familiarity with Microsoft Office and Excel; ability to facilitate use of technology for conference calls and meetings (e.g. Microsoft Teams and Zoom).</li><li>Experience with data management systems strongly preferred.</li><li>Flexibility with a hybrid work model, recognizing that this position will be expected to travel to one of our offices (Beverly, Boston) twice a week and on-site/in-person for engagement events and projects.</li></ul>United Way of Massachusetts Bay is committed to hiring individuals that reflect the diversity of our communities. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. <a href="https://unitedwaymassbay.applicantpro.com/jobs/3704045-554005.html" target="_blank">https://unitedwaymassbay.applicantpro.com/jobs/3704045-554005.html</a> &nbsp;

United Way of Massachusetts Bay, Inc. 

United Way of Massachusetts Bay and Merrimack Valley

Coordinator, Engagement

Heart of Maine United Way (HoMEUW) is seeking an energetic and mission-driven Director of Corporate &amp; Community Engagement to lead and grow our corporate partnerships, employee giving campaigns, and community impact presence. This role is ideal for someone who thrives on building strong relationships, brings a strategic yet creative mindset to fundraising, and isn’t afraid to get their hands dirty (sometimes literally) in support of our community.About the Role The Director of Corporate &amp; Community Engagement plays a key leadership role in driving our annual workplace campaign and expanding corporate support throughout our six-county region. This person will cultivate relationships with business leaders, serve as a visible representative of HoMEUW in the community, and collaborate across departments to inspire giving, volunteerism, and meaningful engagement. The ideal candidate is a strong communicator, a relationship builder, and someone who can balance big-picture strategy with hands-on execution. Event planning, data-driven goal setting, and a heart for community work are all essential to success in this role. What You’ll Do *Serve as the lead relationship manager for corporate partners and community stakeholders. *Organize and implement workplace giving campaigns, including coordinating presentations, building toolkits, and providing ongoing support to campaign champions. *Develop campaign projections, benchmarks, and financial goals to ensure we meet and exceed fundraising targets. *Represent HoMEUW at community events, networking gatherings, and chamber functions to strengthen visibility and connections. *Work closely with the VP of Philanthropy to identify new business opportunities and innovative approaches to partnership development. *Help plan and execute fundraising events and recognition efforts, including corporate engagement events and volunteer appreciation. *Collaborate with the Community Impact team on volunteer engagement and distribution drives (yes, we sometimes lift boxes and pack supplies—it’s all part of the impact!). *Be an ambassador for our mission, helping share stories of impact and why United Way matters.What We’re Looking For *A relationship-focused professional with 5-7+ years of experience in fundraising, corporate relations, nonprofit development, or a similar field.*Fundraising and campaign experience preferred (capital campaign or annual campaign experience a bonus).*Strong public speaking and communication skills—you’re comfortable leading a room and representing a cause you believe in. *Creative thinker with solid organizational skills and an ability to manage multiple priorities. *Event planning and project management skills—you know how to make things happen with style and purpose. *A love for volunteerism and service, and a willingness to show up wherever needed to support the mission. *Proficiency in CRM databases, Excel/Google Sheets, and campaign reporting tools is helpful. *Someone who will thrive in our collaborative, tight-knit team culture where we laugh, work hard, and celebrate each win—big or small.To apply: Email resume and cover letter to <a href="mailto:hr@homeunitedway.org" target="_blank">hr@homeunitedway.org</a>

Heart of Maine United Way

Director of Corporate & Community Engagement

ORANGE COUNTY UNITED WAY 
JOB DESCRIPTION 


 Job Title: Workforce Development Coach, Upskill 
OC 

 Reporting To: Program Manager, United for 
Financial Security 

Department: United for Financial Security Position: Full time / Non-Exempt 


Purpose of Position: 
Orange County United Way (OCUW) is seeking an experienced, self-motivated, and client-focused 
Workforce Development Coach to support UpSkill OC participants pursuing a living wage career. UpSkill 
OC helps dislocated workers, unemployed &amp; under-employed adults move from unemployment or low-
wage positions into long-term, living-wage occupations. UpSkill OC connects qualified candidates to 
training, support, and jobs by partnering with local government agencies, community-based organizations, 
and the business community. The program ensures a strong job pipeline that matches the employer's 
needs with trained candidates. This is a grant funded position. 
 

Key Duties and Responsibilities 
 • Conduct monthly check-ins with participants to monitor progress and address educational, 

training, or programmatic challenges. 

 • Create and maintain Individualized Employment Plans (IEPs) for each participant, outlining career 
goals, training needs, and action steps. 

 • Track participant progress and update case notes in Salesforce. 

 • Assist participants with career exploration, resume development, interview preparation, and job 
search strategies. 

 • Support clients in setting and achieving career goals, particularly in high-demand industries such as 
healthcare, IT, cybersecurity, and skilled trades. 

 • Provide ongoing guidance and motivation to help participants overcome barriers to employment. 

 • Connect participants to job opportunities with partnering employers and provide support during 
onboarding. 

 • Support with employer site visits, career talks, and networking events. 

 • Participate in program evaluation, quality assurance, and continuous improvement efforts. 

 • Collaborate with the team to ensure a seamless participant experience and achieve program goals. 

 • Maintain accurate and up-to-date participant records in Salesforce. 

 • Prepare reports on participant progress, job placements, and program outcomes. 

 • Ensure compliance with program requirements and funding guidelines (e.g., WIOA). 

 • Conduct and support program outreach efforts. 

 • Participate as a member of the United for Financial Security team and perform other tasks as 

assigned. 


Job Requirements/Technical Knowledge 
 • Experience in workforce development, career coaching, or case management. 
 • Familiarity with Orange County post-secondary educational institutions and employer networks. 
 • Proficiency in Microsoft office suite tools 

 
Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within 
deadlines, with or without direct supervision; interact professionally with other employees, customers, and 
suppliers; work effectively as a team contributor on all assignments; and work independently while 
understanding the necessity for communicating and coordinating work efforts with other employees and 
organizations. 
 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; 
remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in 
meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 
interpret written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of organization 


Physical Demands 
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a 
stationary position 75% of the time. The person in this position needs to occasionally move about inside 
the office to access file cabinets, records, and office machinery. Constantly operates a computer and 
other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally 
ascends/descends stairs, and constantly positions self to maintain computers in the office, including under 
the desks. The person in this position frequently communicates with coworkers and customers who have 
inquiries about our business operations and the community we service; therefore, the person must be 
able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds. 

 
Compensation 
$29 - 35 per hour Depending on Experience. Competitive benefits. 


 
Send Resume and Cover Letter To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 


<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Workforce Development Coach, Upskill OC

ORANGE COUNTY UNITED WAY 
JOB DESCRIPTION 


 Job Title: Grants Coordinator, United for 
Financial Security 

 Reporting To: Director of Operations, United 
for Financial Security 

Department: United for Financial Security Position: Full time / Non-Exempt 

 
Purpose of Position: 
Orange County United Way (OCUW) is seeking a detail-oriented and highly organized Grants Coordinator 
to support the success of our United for Financial Security programs—including SparkPoint OC, OC Free 
Tax Prep, and UpSkill OC. This position plays a key role in tracking program outcomes, ensuring compliance 
with grant requirements, coordinating with subrecipients and contractors, and preparing reports for 
funders. This is a grant funded position. 
 
The ideal candidate enjoys working with data, meeting deadlines, collaborating across teams, and telling 
the story of impact through clear, accurate reporting. 
 
Key Duties and Responsibilities 

 • Coordinate reporting for grant-funded programs by collecting and analyzing program data. 
 • Track and maintain program outcomes, outputs, and deliverables. 
 • Prepare grant reports and assist in creating dashboards, success stories, and funder updates. 
 • Support the management of subrecipient and contractor compliance with reporting requirements. 
 • Maintain accurate grant records, documentation, and internal tracking tools. 
 • Work closely with program managers to ensure timely and accurate data collection. 
 • Help prepare for funder audits, program evaluations, and internal reviews. 
 • Collaborate with other departments, including fundraising, marketing, and finance, on grant-

related needs. 
 • Participate in team meetings and contribute to continuous improvement efforts. 
 • Work closely with U4FS leadership to evaluate programmatic impact. 
 • Participate as a member of the United for Financial Security team and perform other tasks as 

assigned. 

Job Requirements/Technical Knowledge 
 • 2+ years’ experience in grants management, nonprofit reporting, or program coordination 

preferred. 
 • Proficiency in Microsoft Excel; experience with Salesforce or other CRM systems a plus. 
 • Ability to work collaboratively across teams and independently manage deadlines. 
 • Knowledge of community-based programs and experience in the nonprofit sector is helpful. 


 
Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within 
deadlines, with or without direct supervision; interact professionally with other employees, customers, and 
suppliers; work effectively as a team contributor on all assignments; and work independently while 
understanding the necessity for communicating and coordinating work efforts with other employees and 
organizations. 
 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; 
remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in 
meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 
interpret written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of organization 
 
Physical Demands 

The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a 
stationary position 75% of the time. The person in this position needs to occasionally move about inside 
the office to access file cabinets, records, and office machinery. Constantly operates a computer and 
other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally 
ascends/descends stairs, and constantly positions self to maintain computers in the office, including under 
the desks. The person in this position frequently communicates with coworkers and customers who have 
inquiries about our business operations and the community we service; therefore, the person must be 
able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds. 
 
Compensation 
$30 - 35 per hour Depending on Experience. Competitive benefits. 
 

Send Resume and Cover Letter To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 
 


<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

<ul>	<li>Job Requirements/Technical Knowledge</li>
	<li>Physical Demands</li>
	<li>Send Resume and Cover Letter To:</li>
</ul>

Grants Coordinator, United for Financial Security

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where &nbsp; everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;</li></ul>Purpose of Position:&nbsp;The Peer Recovery Support Specialist administers a crisis support service designed to engage and support high-risk 988 callers and familiar 988 callers, on their recovery journey.&nbsp; The position works with 988 teams to implement recovery-based approaches and projects to improve outcomes for community members who are thinking about suicide, socially isolated, or feeling hopeless.&nbsp; Additionally, this position is responsible for ensuring that each touchpoint across the service delivery model is engaging, efficient, and effective.&nbsp;The recovery peer support team has a vital role in 988, to provide recovery support for people experiencing a suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered and aligned with the principles of recovery.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating recovery and seeking help to address suicidal intensity, mental health or substance use conditions through caring contacts and peer support check-in sessions. The Peer Support Team will support callers on their mental wellbeing recovery journey through multiple mediums including telephony, text, and video chat.&nbsp; This position works closely with the 988 crisis counselor team to ensure continuity of service for community members enrolled in the Possible Always service.The peer recovery support specialist should have expertise and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met.&nbsp; This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful.&nbsp;With the Possible Always service, a series of peer support caring contacts and check-in sessions, we are filling a gap in the current crisis care continuum by providing a safe, nonjudgmental, virtual place to have a conversation about the pain of living and mental health.&nbsp; We are looking for people with lived experience who share our passion and want to inspire and support others.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Support and inspire others through shared understanding, respect, and mutual empowerment.&nbsp;Help others discover hope and a path forward from the perspective of lived recovery experience.</li><li>Within 988 guidelines, assesses needs of persons enrolled in the Possible Always service and provide peer support, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Provide recovery education to service recipients for every phase of the recovery journey from pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance</li><li>Assist persons to identify their personal interests, goals, strengths and weaknesses regarding recovery through utilization of evidence-based recovery tools such as the recovery action plan and recovery capital index.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Further develop and modify crisis related safety plans with participants, and document in service delivery platform.</li><li>Participate in team training activities to maintain the required annual training hours.</li><li>Contribute to the overall effectiveness of the 988 LIFE LINE Program by completing all other tasks as assigned.</li><li>Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 988 training standards.&nbsp;</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:&nbsp;<ul><li>State of Florida Certified Peer Recovery Specialist or certification eligible</li><li>Bachelor’s degree in related field preferred.&nbsp;</li><li>Suicide prevention or behavioral health work experience highly desirable.</li><li>Customer service or call center experience is a plus.&nbsp;Crisis care continuum work experience preferred.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li></ul><ol><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change and this position may be asked to assist with coverage in the absence of our 988 operations supervisors, regular schedule for this position will be 8:30am to 5:00pm Monday thru Friday.&nbsp;</li></ol><ul><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;&nbsp;&nbsp;</li><li>Overtime as assigned (if it is a Nonexempt (Hourly) position)&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance and have reliable transportation. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, lift, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

988 Peer Recovery Support Specialist

Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;</li></ul>Purpose of Position:&nbsp;The Peer Support Team Manager is responsible for the day-to-day operations of Possible Always, a crisis support service designed to engage and support high-risk 988 callers and familiar 988 callers.&nbsp; Members of the Peer Support Team report directly to this position.&nbsp; A central responsibility and primary focus of this role is to provide daily coaching, supervision, support, and training to members of the Peer Support Team.&nbsp; As a key leader, this position works with the 988 and Crisis Director to implement strategies and projects to improve outcomes for community members who are thinking about suicide, socially isolated, or feeling hopeless.&nbsp; Additionally, this position is responsible for ensuring that each touchpoint across the service delivery model is engaging, efficient, and effective.&nbsp; This position is responsible for monitoring and reporting service metrics and as member of the leadership team, will analyze outcomes and contribute to continuous quality improvement.&nbsp;The recovery peer support team has a vital role in 988, to provide recovery support for people experiencing a suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating recovery and seeking help to address suicidal intensity, mental health or substance use conditions through caring contacts and peer support check-in sessions. The Peer Support Team will support callers on their mental wellbeing recovery journey through multiple mediums including telephony, text, and video chat.The peer support team manager performs a variety of technical and professional work associated with handling calls, chats and texts. The peer support team manager provides oversight to daily operations and maintains schedule of service operation to ensure optimal coverage. This position works collaboratively with leadership in reviewing policy, procedures, training, and business practices to ensure compliance with funder contractual obligations and accreditation standards. This position works closely with the 988 operations team to ensure continuity of service for community members enrolled in the Possible Always service.The peer support team manager should have expertise and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met, and the ability to train peer support specialists to provide high quality support to enrolled community members. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful.&nbsp; As we grow and expand our impact this position will have a key role in the development of new workflows and continuous quality improvement initiatives.With the Possible Always service, a series of peer support caring contacts and check-in sessions, we are filling a gap in the current crisis care continuum by providing a safe, nonjudgmental, virtual place to have a conversation about the pain of living and mental health.&nbsp; We are looking for people with lived experience who share our passion and want to inspire and support others.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Supervise peer recovery support team&nbsp;and conduct quality assurance monitoring of staff to ensure call quality metric goals are met and provide coaching and develop improvement plans as needed.</li><li>Review call recordings and documentation as part of department continuous quality improvement program and assist in providing coaching and training to existing staff according to identified training needs.</li><li>Conduct program evaluations, identify needed process improvements, address problems, collect data, establish facts and draw valid conclusions and present thought-out plans or solutions.</li><li>Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision</li><li>Ensure peer recovery team members are accurately documenting interventions.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Provide on-site, remote, and after-hours supervision to the peer recovery team, including consultations, debriefing, arranging coverage, and other duties as needed.</li><li>Within 988 guidelines, assesses needs of persons enrolled in the Possible Always service and provide peer support, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Provide recovery education to service recipients for every phase of the recovery journey from pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance</li><li>Assist persons to identify their personal interests, goals, strengths and weaknesses regarding recovery through utilization of evidence-based recovery tools such as the recovery action plan and recovery capital index.</li><li>Collaborate with team on training logistics, including coordinating remote training, module assessments, role plays, shadowing, and other training activities.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Ensure all established 988 policies and procedures are adhered to by peer support team members.</li><li>Attend/lead staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Onboard and train newly hired peer recovery team members.</li><li>Ensure all peer team members participate in training and maintain certifications as required by accreditation and needed for successful performance of duties.</li><li>Participate in team training activities to maintain the required annual training hours.</li><li>Provide support with contracts, special programs and/or services to include preparation of reports for and various other funders in support of agreement requirements.</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Further develop and modify crisis related safety plans with participants, and document in service delivery platform.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:&nbsp;<ul><li>State of Florida Certified Peer Recovery Specialist or certification eligible</li><li>Bachelor’s degree in related field preferred.&nbsp;</li><li>Suicide prevention or behavioral health work experience highly desirable.</li><li>Minimum 3 years’ management or leadership experience required.</li><li>Customer service or call center experience is a plus.&nbsp;Crisis care continuum work experience preferred.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li></ul><ul><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change and this position may be asked to assist with coverage in the absence of our 988 operations supervisors, regular schedule for this position will be 8:30am to 5:00pm Monday thru Friday.&nbsp;</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;&nbsp;&nbsp;</li><li>Overtime as assigned (if it is a Nonexempt (Hourly) position)&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance and have reliable transportation. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

Team Leader, 988 Peer Recovery Support 

POSITION TITLE: Chief Development Officer &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;EMPLOYMENT TYPE: Full Time, Exempt&nbsp;UNIT ORGANIZATION: Donor Relations &nbsp;REPORTS TO: CEO&nbsp;SALARY: $95,000 - $110,000PURPOSE OF POSITION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The Chief Development Officer (CDO) leads all business development functions integrating revenue generating activities to support the people and work across the organization. This includes overseeing the Donor Relations team and all fundraising related activities, business development for the organization’s revenue generating programs, and support of grant development.&nbsp;This person must possess an innovative mindset, the ability to develop actionable plans, and the expertise to guide the organization through effective implementation. This role requires an experienced, highly creative, and self-motivated leader who can compellingly communicate the organization’s philanthropic value and design strategies to accelerate philanthropy while growing and diversifying the funding base.With a proactive, problem-solving mindset, they will anticipate and address challenges as they arise. Additionally, the candidate will demonstrate a nuanced understanding of the complex dynamics between equity and philanthropy, adeptly navigating the donor-centered and community-centered fundraising continuum.As a member of the organization’s leadership team, the CDO works with the CEO and other leaders to plan, manage, and evaluate United Way’s evolution as a relevant, respected, and resourced organization working to improve community conditions and outcomes.KEY RESPONSIBILITES:The major responsibilities of this position include, but are not limited to:Fundraising:<ul><li>Steward and inspire donors and community leaders to contribute financial resources and innovative ideas—both through personal efforts and through leadership and coaching of the Donor Relations team.</li><li>Create and implement a fundraising plan, including individual giving, annual fundraising, grants, corporate giving, events, major gifts, and legacy giving.</li><li>Actively engage in the professional growth and success of the Donor Relations team.</li><li>Further develop the team’s portfolio of institutional and individual major gift prospects and donors to be guided through the giving cycle: identification, qualification, cultivation, solicitation, and stewardship.</li><li>Collaborate with the CEO and the team to refine donor strategies and ensure the effective fostering of key donor relationships.</li><li>Inspire donors, partners, and the community through compelling and impactful storytelling.</li><li>Identify and develop plans to recover lapsed or reluctant donors each year.&nbsp;</li><li>Leverage data to inform decision-making, develop donor segmentation strategies, and enhance predictive financial modeling in collaboration with Operations Director, Controller, and CEO.</li><li>Plan and execute donor meetings, cultivation activities, and special events in coordination with other staff.</li><li>Partner with the Director of Marketing and Communications to ensure consistent communication with donors and community members.</li><li>Identify and implement strategies for donor recognition, stewardship, and appreciation to strengthen relationships and foster long-term support.</li></ul>Business Development:&nbsp;<ul><li>Facilitate and/or participate in driving new business opportunities for United Way programs. Including Working Bridges and Common Good.&nbsp;</li><li>Collaborate with Chief Impact Officer and program staff to develop a strategic grant funding plan, driving grant revenue to support and expand United Way’s programs.&nbsp;</li></ul>Organizational Leadership:&nbsp;<ul><li>Work with the CEO and Leadership Team in planning and managing the strategic direction and operations of the organization.</li><li>Establish and model collaborative, inclusive behaviors that build a culture of philanthropy.</li><li>Set and achieve fundraising goals, make connections, and cultivate relationships.</li><li>Work with the CEO and Controller to develop and implement financial strategy by creating, approving, and implementing ambitious yet reasonable budgets.</li><li>Monitor progress against the organization’s annual and strategic plans.</li><li>Provide regular updates and analysis on revenue sources. Provide fundraising leadership to the Board.</li><li>Bring the resource development perspective combined with what is best for the organization as an engaged, supportive member of the leadership team.</li></ul>Supervision:The CDO is responsible for the leadership and support of the Donor Relations teams including&nbsp;Donor Relations Managers, and Donor Operations within the department.&nbsp;Confidentiality/Discretion:Very high level of confidentiality and discretion needed as this position has access to sensitive business and donor information.MINIMUM QUALIFICATIONS:&nbsp;(Requirements)<ul><li>5+ years in philanthropy, fundraising, development, or related field is required. Education will be considered in lieu of experience.</li><li>Demonstrated leadership and supervisory experience required. Non-profit experience preferred&nbsp;</li><li>Demonstrated success in managing relationships with donors, volunteers, and community partners.&nbsp;</li><li>Experience using CRMs for both tracking and research is required. Use of the Salesforce CRM is a plus.&nbsp;</li></ul>WHO YOU ARE:&nbsp;<ul><li>You are an entrepreneurial leader. You combine the innovative mindset of an entrepreneur with the strategic and people-focused approach of a leader. A creative visionary, you spot opportunities where others see obstacles and take calculated risks to turn bold ideas into reality.</li><li>You are a true collaborator. You have a competitive drive to win but believe in sharing credit. You prioritize broad engagement over quick results, knowing that collaboration leads to lasting success. You’re eager to learn from others, find joy in coaching, and genuinely care about the people you work with. With discipline and focus, you execute your plans through collaboration and with precision.</li><li>You are a humble learner. You lead with quiet confidence, compassion, and humility. You do the hard work of self-reflection, asking the tough questions, and looking inward with honesty. You lean into discomfort, take responsibility, and see constructive criticism as a catalyst for growth.</li><li>You are a master relationship builder. You are an authentic, persuasive, and charismatic communicator who excels at forging meaningful connections. Confident in any setting, you thrive in rooms full of strangers and one-on-one. You enjoy making asks and have a natural gift for inspiring others—winning hearts and minds by connecting people to a shared mission.</li></ul>APPLICATION INSTRUCTIONSApplications and inquiries can be directed to <a href="mailto:hiring@unitedwaynwvt.org" target="_blank">hiring@unitedwaynwvt.org</a>. Please attach a copy of your resume and cover letter to your application. If you prefer to share this information in an alternative format, such as an audio or video recording, please contact our hiring team. The deadline to apply is 03/18/2025.

United Way of Northwest Vermont

Chief Development Officer 

United Way of Broward County fights for the Health, Education and Financial Prosperity of EVERY person in our community.General Description: In collaboration with the Major Gifts team, the Major Gifts Officer (MGO) will be responsible for helping United Way of Broward County (UWBC) reach its fundraising goals by identifying, cultivating, soliciting, and stewarding major gifts. MGO will work closely with the Director, Major Gifts (DMG) to cultivate donors and prospects within the Major Gifts revenue streams: transformational giving, major gifts of $10k plus, planned giving, foundations, and capital campaign.&nbsp; In addition, the MGO will develop strong Donor Relations through individual and collective outreach, communication, and events to ensure retention and promote increased giving.&nbsp; Responsibilities will also include supporting the coordination and leadership of the Major Gift and Legacy committees.&nbsp; A portfolio of major gift donors and prospects must be individually maintained.Primary Job Responsibilities &amp; Duties:&nbsp;<ul><li>Implement overall Major Gifts strategy developed by DMG.</li><li>Identify, engage and re-engage donors, particularly those emerging as the next generation of potential philanthropic leaders.</li><li>Conduct individually tailored, one-on-one cultivation and solicitation meetings and work with appropriate volunteers to strategize and manage their cultivation and solicitation of targeted donors.</li><li>Identify and solicit new major gifts.&nbsp;</li><li>Connect United Way Staff and Board of Directors to new and/or prospective Tocqueville Society members.</li><li>Cultivate, steward and build trusted relationships with a portfolio of major donors and prospective major donors and legacy giving prospects to generate new and increased giving.</li><li>Effectively develop, organize, manage, support and motivate a volunteer team to aid in the identification, cultivation and solicitation of high capacity donors and prospective donors.</li><li>Partner with Major Gift and Development colleagues, for identification of prospects</li><li>Develop meaningful ways to engage major gift donors and prospects throughout the year including personal visits, executing unique events and volunteer opportunities to connect our members to the work United Way is doing in Broward County.</li><li>Create and implement a stewardship and recognition plan, including thanking donors, events and leadership registry.</li></ul>Other Job Duties:&nbsp;<ul><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.</li><li>Understand the United Way of Broward concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintains good working relationships with staff, board members, major donors, volunteers, agency representatives, and guests of the DMG.</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWBC policies.</li><li>Performs other duties and assumes other responsibilities as assigned by the DMG.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree required (advanced degree or advanced certification such as CFRE preferred)</li><li>3-5 years of experience in development, advancement, or fundraising, with demonstrated success in nonprofit.&nbsp;</li><li>Ability to set goals strategically and oversee execution.</li><li>High level of discretion and ethical approach to fundraising.</li><li>Proven ability to interact and influence philanthropic leaders.</li><li>Experience motivating and managing high-profile volunteer leadership and senior executives.</li><li>Ability to work cross-functionally with various internal and external constituents.</li><li>Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.</li><li>Excellent written and verbal communication and presentation skills.</li><li>Proficiency in database management, Microsoft Office Suite, and other computer skills, as required.</li></ul>Supervise:&nbsp;Temporary staff;VolunteersCore Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer, and occasionally driving the United Way vehicle.&nbsp; Demands also involve protracted concentration.&nbsp; &nbsp;

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