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United Way of Brevard, Florida (UWB) was established in 1957 by a group of concerned individuals who wanted to help those who were in need. Our work focuses on the building blocks of a good life – Education, Income and Health. Our community wins when kids succeed in school, adults can secure a good job, manage their finances, and provide a healthy environment for their families. Together, the contributions of thousands of individual donors become a force for change in the community.POSITION SUMMARYThe Resource Development Director plays a critical role in shaping and implementing the organization’s overall revenue strategy and, as a member of the Leadership Team, advising on optimal revenue strategies. Critical priorities for the Director of Resource Development will be to achieve or exceed current annual goals, and to build a program that ensures long-term, sustainable and transformative growth. The person will also have day-to-day responsibility for planning, implementing, and managing all account relationship management and fundraising-related activities including engaging a larger, broader and more diverse audience; managing development staff and partnering throughout the organization.KEY RESPONSIBILITIES&nbsp;<ul><li>Develops and coordinates aggressive fundraising strategies from individuals, corporations, foundations, city sources, and other private, public, and non-profit entities via annual giving, memorial gifts, major gifts, planned giving initiatives and endowment building activities.</li><li>Lead all aspects of the resource development department, and build a strong and nimble development team through recruitment; professional development; performance management; and motivational leadership.&nbsp;</li><li>Establish performance measures, monitors results and helps evaluate the effectiveness of the organization’s fund development program.</li><li>Provide strategic departmental oversight of the donor database system (ANDAR) and build a best practices environment to support the development of external engagement efforts.&nbsp;</li><li>Be transparent and accountable in creating high-quality reporting in partnership with program staff for donors and progress reports for the Campaign Cabinet and &nbsp;Board of Directors.&nbsp;</li><li> Collaborate with the President/COO to ensure appropriate processes to support reporting requirement.&nbsp;</li><li>Oversee the planning and execution of the United Way Community Campaign, managing a portfolio of corporate accounts and workplace giving initiatives.</li><li>Represent United Way of Brevard at local events, meetings, and campaign kick-offs, promoting the organization's mission and objectives.</li><li>Collaborate with finance and pledge processing teams to ensure accurate reconciliation of pledges and timely receipt of donations.</li><li>Cultivate effective relationships with the board, current partners, and others who can positively impact new revenue stream generation.</li><li>Develop strategic relationships to expand the reach, organizational awareness and programmatic capabilities of United Way of Brevard.</li><li>Lead corporate partner cultivation, serving as primary relationship manager and personally solicit high-level gifts from a portfolio of current and prospective donors.</li><li>Systematically identify, cultivate and steward major gift donors.</li><li>Deepen all donor alliances through regular, relevant communications and stewardship; and expand the donor base and partnership opportunities. Maintain a significant portfolio of principal donors, and facilitate relationships between donors and United Way.</li><li>Collaborate across departments to create an environment that nurtures a fundraising mindset throughout the organization.&nbsp;</li><li>Participates in community events or with community groups relevant to the United Way’s mission.</li><li>Foster an environment of cohesiveness, collaboration and achievement and ensure staff accountability for excellence through clearly defined and measurable goals.</li><li>Create a climate that promotes respect for others and acceptance of alternative ideas and approaches, as well as the highest ethical standards and practices.</li><li>Embrace diversity and inclusion as a strategic advantage.</li><li>Review and analyze progress reports, ensuring accuracy and comprehensiveness, and providing regular updates to stakeholders.</li><li>Prepares or participates in writing federal, state, local government, and foundation grants and reports.</li></ul>JOB REQUIREMENTSEducation and Experience<ul><li>Bachelor's degree in business, sales, nonprofit management, or related field. Master's degree preferred.</li><li>Minimum of 5 years of experience in fundraising, sales, or nonprofit leadership, with at least 2 years in a supervisory role.</li></ul>Skills/Abilities<ul><li>Proven track record of successful fundraising and donor relationship management.</li><li>Strong leadership and team-building skills, with the ability to inspire and empower staff.</li><li>Excellent communication and interpersonal skills, with the ability to engage and influence diverse stakeholders.</li><li>Strategic thinker with analytical and problem-solving abilities, capable of driving results in a dynamic environment.</li><li>Commitment to diversity, equity, and inclusion principles, with the ability to foster an inclusive and supportive work environment.</li><li>Proficiency in data analysis, financial management, and Microsoft Office suite.</li><li>High level of integrity, professionalism, and ethical conduct.</li><li>The Resource Development Director is a key leadership position within United Way of Brevard, requiring a strategic, dynamic, and results-oriented individual with a passion for fundraising and community impact.</li></ul>

Center of Collaboration

United Way of Brevard County, Florida

United Way of Brevard 

Director, Resource Development 

Specialist (Grant funded)Department:&nbsp;&nbsp;&nbsp; CI – Commission on Behavioral Health and Drug Prevention&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reports to:&nbsp;￼Director, Commission&nbsp;General Description:&nbsp;This position will work to empower communities to promote alcohol and drug free lifestyles; build community structures to support those lifestyles; and encourage and support coordinated, systemic approaches to the prevention of substance use (Grant funded position).Primary Job Responsibilities and Duties:&nbsp;<ol><li>Provides and arranges training, technical assistance, and workforce development for providers, community coalitions and Broward County residents related to Substance Use Prevention and Mental Health Promotion topics.&nbsp;</li><li>Works within the Commission on Strategic Plan implementing Information Dissemination, Substance Use Prevention Evidence-Based programs or other promising practices.&nbsp;</li><li>Establishes both formal and informal alliances with organizations which have similar or allied goals, such as the school board, local law enforcement, health care providers, community-based centers, faith-based leaders and service providers.&nbsp;</li></ol>.Other Job Duties:&nbsp;<ol><li>Manages and implements community initiatives such as Latino Initiatives, Community Health Workers, Faith Based Taskforce and Community Response Team.&nbsp;</li><li>Meet with and enlist key local stakeholders, coalitions, and service providers to promote the goals of the Commission on Behavioral Health and Drug Prevention.</li><li>Organizes, coordinate or assist in the organization of activities, such as the annual Hispanic Parenting Conference, Health/Community Fairs, Town Hall meetings, Commission task forces and other educational presentations to support prevention awareness consistent with the Community Action Plan.&nbsp;</li><li>Responsible for completing all mandatory support documentation and data entry which complies with contract requirements for timeliness and accuracy.</li><li>Responsible for prompt compliance with all Commission on Behavioral Health and Drug Prevention and/or United Way of Broward County regulations and requirements.</li><li>Maintains productivity requirement and expected billable units per week.</li><li>Responsible and accountable for attendance at Commission Meetings supervision meetings, and audit preparation meetings.</li><li>Serves as a customer service role model to ensure a positive relationship in interactions with all clients, the community, and peers.</li><li>Perform duties as needed and/or requested to support and maintain accreditation standards and continuous quality improvement of the Commission on Behavioral Health and Drug Prevention and United Way of Broward County.</li><li>Must be able to work evenings/weekends and maintain reliable transportation.</li><li>Must be able to be at work on a consistent basis with regular attendance and punctuality and be willing and able to handle all the duties and responsibilities of this position daily.</li><li>Responds appropriately and effectively to the diversity of co-workers, consumers and stakeholders.&nbsp;</li><li>Takes responsibility for other assignments as they arise in the development of UWBC activities.</li><li>Coordinates planning and requests from other Divisions that relate to UWBCCBH&amp;DP.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ol>Supervises: Volunteers if applicableEducation &amp; Experience:&nbsp;Combination of education and experience represented by:<ul><li>Bachelor's degree or at least 4 years’ experience working in the Mental Health and Substance Use related field.&nbsp;</li><li>Experience in Human Services Substance Use/Mental Health, community organization, program outreach and training facilitation, required.&nbsp;</li><li>Certified Prevention Professional, preferred.</li><li>Administrative &amp; supervisory experience working with volunteers.&nbsp;</li><li>High Proficiency required in Excel and other related computer programs.</li><li>Bilingual Proficiency in other languages such as Spanish, Creole, and or Portuguese, preferred.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp;Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Prevention Specialist 

United Way of Johnson County is looking for an entry-level social work or human services candidate for the Helpline Associate position. The Helpline Associate will join an existing team of five staff. This individual provides quality health and human services information to over 1500 callers who are in need with the intent to link those persons to appropriate resources for assistance to assume the daily responsibilities of the Helpline program, The Helpline Associate will report to the Executive Director and work closely with other staff on several other United Way of Johnson County programs, including Operation Bundle Up (winter coat collection and distribution), Christmas Angels, and the No Place to Call Home program (homeless prevention and intervention).Sampling of Job Duties:- Provide information and referrals about health and human services to individuals and organizations via telephone, email, and walk-in contact, when required-Assess client needs, identify appropriate resources, provide all necessary information, and identify alternatives resources for clients, as appropriate.Maintain accurate client data records by collecting all appropriate demographics.-Advocate on behalf of clients who are in a crisis while working with community partners to provide comprehensive information on services, for example assisting homeless individuals to available shelters.Assist with safety planning if clients are in an unsafe environment-Assist No Place to Call Home Program-Assist the staff with Operation Bundle Up, including managing the planning committee, working with collection locations, recruiting volunteers for the program, and event set up and implementation-Be responsible for the Helpline brochure including the following: maintaining and updating the current information on a bi-yearly basis or as significant program changes occur in the community; responsible for design, writing and production; ensure adequate supply is maintained for all times of the year; distribution to designated locations on a bi-yearly schedule; track distribution including numbers distributed and locations; and recruit volunteers to assist with production and distribution of the brochures.-Stay current and knowledgeable about community resources and available programs through networking with social service providers, governmental agencies, township trustees, health-care providers, educational services and faith-based organizations.-Be responsible for submitting grants and requested information to current funders.-Assist other staff with the Christmas assistance program, including phone support for applicants and donors and data entry of applications-Assist with other functions of United Way of Johnson County, including but not limited to, Fast Track, Day of Caring, Annual Celebration and Kick Off

United Way of Johnson County

Helpline Associate

United Way of Lane County seeks a strategic, authentic leader with a strong equity lens. This individual will further the organization's mission by leveraging their background of non-profit executive leadership and community impact experience to lead the organization. They must demonstrate a proven commitment to driving focused, sustainable, community-driven strategies that embrace equity and inclusion principles to benefit communities disproportionately affected by racial and economic inequities.The successful candidate will bring fundraising and partnership development skills, an understanding of issues faced by ALICE (Asset Limited Income Constrained Employed) households in the Pacific Northwest, and experience with scaling and driving alignment across organizations leveraging a Collective Impact approach. The CEO will develop and implement UWLC's strategies by identifying and capitalizing on growth opportunities, expanding community partnerships, and cultivating resources and funding streams. The CEO has overall strategic accountability and operational oversight for UWLC's staff, programs, growth, and the successful execution of its mission and vision.To apply, please submit resume and cover letter at <a href="https://bit.ly/3VHteqc" target="_blank">https://bit.ly/3VHteqc</a>KEY RESPONSIBILITIESCommunity Leadership and Impact<ul><li>Live the values of United Way of Lane County, demonstrating respect for all members of the community</li><li>Lead the strategy and implementation of community impact initiatives</li><li>Possess a credible record of valuing, developing, and sustaining a wide range of professional relationships across multiple sectors</li></ul>Community and Partner Development<ul><li>Demonstrate an in-depth understanding of the systemic issues that create barriers for ALICE households and other underserved communities</li><li>Foster trust, interdependence, and collaboration with community partners</li></ul>Strategic Management and Resource Development<ul><li>Provide high-level vision and support to drive development and modernized fundraising growth plans; initiate, cultivate, and extend relationships with the organization's portfolio of individual, foundation, and corporate supporters</li><li>Ensure sustainable funding from a variety of sources</li></ul>Team Leadership and Development<ul><li>Serve as a strong, credible, and dedicated voice for diversity and inclusion</li><li>Lead by example with authenticity, commitment, accountability, follow-though, and the ability to establish credibility with both community and staff</li></ul>JOB REQUIREMENTSMinimum requirements include:<ul><li>10 + years leading nonprofit or other mission-driven organizations/ programs</li><li>A minimum of five years' managing teams of ten to 50 employees, including managing and developing senior leaders</li><li>Experience in driving high-level strategy, making critical, daily decisions that impact multiple stakeholders</li><li>Comprehensive knowledge and understanding of ALICE households</li><li>Experience driving and enabling fundraising efforts in collaboration with a development team</li><li>Comfortable and skilled with technology; MS office suite necessary, data and accounting software proficiency are assets</li><li>Spanish language fluency is a plus</li><li>Intimate knowledge and a deep understanding of the community UWLC serves is preferred</li></ul>See full position description for more information.Research shows that women and people of color are less likely to apply for a job unless they meet 100% of the described qualifications. We are most interested in finding the best candidate for the position and encourage applicants to think broadly about how their lived and/or professional experience has prepared them to fulfill the duties of this position.COMPENSATION AND BENEFITSThis is a full-time, exempt position with the budgeted lifespan salary range for this position of $107,383 to $161,075 per year. The targeted salary for this hire is $130,000. Proffered salaries are determined by several factors including applicant's knowledge, ­­skills, experience, position, equity, and market. Relocation assistance­ available.A comprehensive benefit package is provided. See full position description for more information.For the full job description and to apply, go to <a href="https://bit.ly/3VHteqc" target="_blank">https://bit.ly/3VHteqc</a>

United Way of Lane County

President/CEO

United Way of Lane County is seeking to hire a Community Impact Manager&nbsp;who will work in partnership with the Director of Community Impact to advance United Way’s work in community investments, convening, agency support, and other aspects of community engagement. The ideal candidate will have experience supervising staff, strong written and verbal communication skills, and be highly organized with the ability to lead people and projects in line with strategic goals.&nbsp;This is a collaborative position that will work across the community impact, education (The Early Childhood Hub), resource development, operations, and marketing and communications teams, as well as businesses; donors; nonprofit agency partners; community service groups; government agencies. This position is connected to and engaged with peer Local United Ways and United Way Worldwide colleagues for continuous learning, growth and consideration of new ideas.This is a three-year, grant funded position. Continued employment will be dependent on available funding.&nbsp;&nbsp;See the full job description and apply at <a href="https://unitedwaylane.applicantpool.com/jobs/1166973-315607.html" target="_blank">https://unitedwaylane.applicantpool.com/jobs/1166973-315607.html</a>

Community Impact Manager 

MISSION UNITED PROGRAM COORDINATORThe Mission United Program Coordinator is responsible for the success of Mission United, an initiative of United Way of the CSRA. This program is dedicated to supporting those who have served and their families.&nbsp; The emphasis is on providing care coordination to connect them with essential health and human services. The coordinator will play a key role in supporting the Mission United Veteran Services Navigators, ensuring effective resource distribution, and tracking client outcomes. Additionally, the coordinator will foster and manage partnerships with stakeholders that help connect veterans to vital services.DUTIES AND RESPONSIBILITIES:The Mission United Program Coordinator’s primary responsibilities include managing the Mission United program, recruiting and overseeing volunteers, ensuring compliance requirements to funders are met, public awareness, building community partnerships, and handling program reporting and documentation.<ul><li>Program Coordination:<ul><li>Manage daily operations of the Mission United program.</li><li>Monitor and assist in developing a program budget to ensure smooth, efficient, and cost-effective operation.</li><li>Handle administrative duties related to public relations.</li></ul></li><li>Volunteer Recruitment and Management:<ul><li>Recruit, train, and supervise volunteer Navigators, ensuring they effectively serve veterans in need of assistance.</li><li>Organize and lead Navigator orientations and training sessions.</li><li>Maintain a positive, supportive environment for volunteers.</li></ul></li><li>Compliance and Documentation:<ul><li>Maintain accurate records, including client interactions and outcomes, volunteer hours, and program activities.</li><li>Submit all necessary documentation, forms, and reports as required by funders.</li></ul></li><li>Program Reporting and Evaluation:<ul><li>Track and report key performance metrics (volunteer engagement, client satisfaction, program outcomes).</li></ul></li><li>Stakeholder Relations:<ul><li>Build and maintain relationships with community partners and stakeholders.</li><li>Serve as a liaison between volunteers, clients, and United Way.</li></ul></li><li>Other Duties:<ul><li>Attend meetings, trainings, and events related to the Mission United program.</li><li>Collaborate with community partners to improve program operations and identify new opportunities.</li></ul></li></ul>QUALIFICATIONS:<ul><li>Proven experience in program coordination and volunteer management.</li><li>U.S. military veteran or immediate family member of a military service member (active duty, retired, or reservist) from any branch of the U.S. Armed Forces, including the Coast Guard and National Guard, preferred.</li><li>Experience working with veterans or veteran-related services is highly desirable.</li><li>Strong organizational, communication, and time management skills.</li><li>Excellent communication skills, both written and verbal, along with strong interpersonal abilities.</li><li>Ability to work independently and as part of a collaborative, team-oriented environment.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook); remote work tools experience is a plus.</li></ul>WORKING CONDITIONS:<ul><li>Reports to the Director of Community Impact</li><li>Will be located at the First Stop</li><li>Attending resource events is a must.&nbsp; Requires the ability to setup at event locations</li><li>Reliable transportation is required.</li></ul>Salary Range - $38,000 - $40,000Benefits:&nbsp;<ul><li>Employee pays $40/pay period for single coverage for medical, dental and vision insurance.</li><li>11 paid holidays and 3 weeks accrued PTO annually</li><li>$30/month Remote Supplement</li></ul>Please send Cover letter and resume to <a href="mailto:HR@uwcsra.org" target="_blank">HR@uwcsra.org</a>

United Way of the CSRA

Mission United Program Coordinator

Provides administrative support to the Michigan Association of United Ways and Michigan 2-1-1 and&nbsp; performs other necessary tasks for office administration. Position is part time at 20 hours per&nbsp; week. Additional in- person meetings and events will be required periodically. While this position&nbsp; is primarily remote it requires reporting to the Lansing office on an occasional basis to carry out&nbsp; the functions of the job. The Position is recognized under OPEIU Local 459 agreement. &nbsp;

Michigan Association of United Ways

Administrative Support Specialist Part-Time

Why Choose United Way of Central Florida? Imagine going home each day with the satisfaction of knowing you’ve made a lasting difference. At United Way of Central Florida (UWCF), our team shares a powerful passion for creating positive change in our community. We work in a dynamic and supportive environment where every day brings new opportunities to uplift others. United by our commitment to service, we work hard because we know how much our community relies on us. Alongside a vibrant, positive work culture, we offer competitive benefits and career growth opportunities. If you're looking for a meaningful career that combines personal achievement with community impact, consider joining the United Way team.Position OverviewWe’re looking for an enthusiastic and skilled Manager, Individual Philanthropy, to support, coordinate, and implement activities within UWCF’s Individual Philanthropy Team. This position, under the direction of the Sr. Director of Individual Philanthropy, is instrumental in managing volunteers, planning events, leading committee meetings, and cultivating donor relationships. The Manager will spearhead efforts within the Young Leaders Society (YLS) affinity group, support Women United, and act as UWCF’s representative for Emerge, a young leader’s group. By developing and stewarding relationships, the Manager will drive campaign growth and inspire philanthropy throughout Polk, Highlands, and Hardee counties.Key Responsibilities<ul><li>Provide leadership and support for the Leadership Giving Affinity Groups, including Young Leaders Society, Women United, and Emerge, overseeing committee operations, event coordination, and volunteer engagement.</li><li>Build and nurture relationships with donors contributing $1,000 or less to maximize engagement and philanthropic potential.</li><li>Strategize, plan, and execute United Way campaigns targeting Leadership donors and assigned key accounts.</li><li>Develop and manage a comprehensive annual engagement calendar for Leadership Giving, incorporating strategic objectives and budget oversight.</li><li>Organize and execute stewardship events, annual appeals, and activities for affinity groups to enhance donor engagement.</li><li>Recruit, train, and manage Leadership Giving volunteers to achieve campaign objectives and foster a culture of giving.</li><li>Maintain precise and up-to-date records of donor and affinity group member information in the database.</li><li>Partner with the Corporate Philanthropy team to identify new donor prospects and giving opportunities.</li><li>Leverage social media, community events, and networking opportunities to establish and deepen constituent relationships aligned with the Strategic Plan.</li><li>Represent UWCF at community events, on committees, and in collaborative partnerships.</li><li>Deliver clear, effective communication in diverse settings, adapting to evolving needs and environments.</li></ul>What We’re Looking For<ul><li>Skills and Qualifications:<ul><li>Exceptional writing and public speaking skills to engage diverse audiences.</li><li>Proficiency in Excel, PowerPoint, Word, and Outlook; ability to learn CRM systems like ANDAR.</li><li>Outstanding organizational and interpersonal skills.</li><li>Demonstrated ability to work independently and collaboratively within a team.</li><li>Strong analytical skills to gather, interpret, and utilize data effectively.</li><li>Flexible availability, including early mornings, evenings, and occasional weekends.</li></ul></li><li>Ideal Candidate Profile:<ul><li>Bachelor’s degree in business, marketing, nonprofit management, or a related field.</li><li>Two to five years of experience in fundraising, event planning, or volunteer management.</li><li>Proven track record in donor cultivation, volunteer leadership, or community engagement.</li><li>Ability to manage a rigorous schedule, including travel across the tri-county area.</li></ul></li></ul>Compensation and BenefitsThis role offers a starting annual salary of $50,000–$55,000, based on experience and qualifications, along with a comprehensive benefits package, including paid time off and holiday pay. This is a full-time position with opportunities for professional development and career growth.Ready to Make an Impact?We are seeking someone to join our team in the January/February 2025 time frame. If you're a motivated and community-driven individual passionate about philanthropy, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the first step toward joining our mission-driven team.Diversity &amp; Inclusion at UWCFAt UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Manager, Individual Philanthropy

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Resource Coordinator Reporting To: Manager, Partner Engagement 

 Department: 211 OC Position: Full-time/NON-EXEMPT 

 
Purpose of Position 
Under the supervision of the Manager, Partner Engagement the Resource Coordinator is primarily responsible for 
managing and maintaining relationships with service agencies listed in 211OC’s resource databases including 
keeping up the accuracy of information, adding new agencies and services, and recruiting into GetHelpOC closed 
loop referral partners. 
 
Key Duties and Responsibilities 

 • Manage and develop expertise of 211OC’s GetHelpOC: Community Information Exchange and iCarol 
resource databases of all front-end, back-end and administrative features and functions 

 • Maintain and ensure integrity of records in the resource databases 
 • Build relationships with agency and program staff, provide GetHelpOC demos, and encourage participation 

in GetHelpOC for closed loop referrals. 
 • Initiate organization information updates in the 211OC resource databases, provide and follow up on 

requests with agency directors and managers 
 • Develop a working knowledge of Alliance of Information and Referral Systems (AIRS) Taxonomy and 

Standards and how they are applied in the 211OC Resource Department 
 • Research services available in the community and assist agencies with completion and updates of 

application and forms 
 • Develop and maintain relationships with Agencies/Service Providers 
 • Assist with 211RIDE program updates 
 • Attend outreach events promoting 211OC’s services 
 • Other duties as assigned. Responsibilities may change under manager discretion. 
 

Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with 
or without direct supervision; interact professionally with other employees, customers, and suppliers; work 
effectively as a team contributor on all assignments; and work independently while understanding the necessity 
for communicating and coordinating work efforts with other employees and organizations. 
 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets 
commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and 
unbiased; remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in 
meetings. 


Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 
interpret written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of organization. 
 
Job Requirements /Technical Knowledge 

 • 1+ years working in the health and human service field preferred 
 • 2+ years working in a customer service position preferred 
 • Ability to maintain a positive, professional, and a discreet demeanor 
 • Reliable transportation and a clean driving record are required as the employee will need to travel 

throughout Orange County to visit community partners. 

Compensation 
 • $20-23/hr with competitive benefits. 

 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable 
individuals with disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary 
position 75% of the time. The person in this position needs to occasionally move about inside the office to access 
file cabinets, records, and office machinery. Constantly operates a computer and other office productivity 
machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and 
constantly positions self to maintain computers in the office, including under the desks. The person in this 
position frequently communicates with coworkers and customers who have inquiries about our business 
operations and the community we service; therefore, the person must be able to exchange accurate information. 
The employee must occasionally lift and/or move up to 25 pounds. 
 
 
Send Resumes To: 

<a href="mailto:AmyA@unitedwayoc.org" target="_blank">AmyA@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:AmyA@unitedwayoc.org" target="_blank">mailto:AmyA@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Resource Coordinator

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA)About 211&nbsp;211 is a vital service leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services and childcare and family services. No matter the situation, the specialists at 211 listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives. In 2022 alone, 211s in the US answered more than 18 million calls, texts, chats and emails, helping millions with life-changing support. There is no other network in the country that has a similar pulse on America’s needs.&nbsp;Position Overview:The 211 team at United Way Worldwide (211 UWW Team) oversees the development and implementation of the 211 National Data Platform (211NDP), a tool that brings together the data of the more than 200 individual 211 systems across the nation into one powerful repository of data. &nbsp;The UWW Information Technology Team is seeking a 211 NDP Technical Development Project Manager, to provide technical project management support and direction for the 211NDP and future expansions of the suite of data projects managed by the UWW IT team. &nbsp;&nbsp;The 211 NDP Technical Development Project Manager is responsible for the technical leadership and strategic direction of our national data repository infrastructure. This role involves managing the technical work and the specialists who conduct the work associated with the 211NDP, overseeing the design, development, and implementation of data management solutions, and ensuring alignment with the goals of United Way Worldwide and the 211 network.&nbsp;&nbsp;The 211 NDP Technical Development Project Manager role will require a strong understanding of data repository design and technical project management. &nbsp;The individual in this role must be detail-oriented, a problem-solver, and have strong communication skills. &nbsp;&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Technical Leadership: Provide direction and support for the design, development, and maintenance of 211NDP, ensuring high levels of performance and security.&nbsp;</li><li>Contract Management:&nbsp;Manage external vendor(s) to ensure contract deliverables are met on time and within budget. Develop the annual Scope of Work and any additional work orders throughout the contract period.&nbsp;</li><li>Project Planning: In collaboration with Director of 211 Data Projects, develop comprehensive project plans for data repository projects, outlining scope, goals, deliverables, resources, and timelines. &nbsp;Assess the needs of the 211 network and identify opportunities to enhance the 211NDP to best meet the business needs of the 211 and UW networks.&nbsp;</li><li>Execution &amp; Monitoring: Oversee project execution, monitor progress, manage risks, and adjust plans as necessary to ensure successful project delivery.&nbsp;</li><li>Documentation: Ensure thorough project documentation, technical reports, including status reports, meeting notes, and change logs, are maintained and catalogued, ensuring accessibility and transparency.&nbsp;</li><li>Quality Assurance: Ensure data quality and data integrity throughout the project lifecycle, applying best practices and standard guidelines.&nbsp;</li><li>Training &amp; Support: Coordinate training sessions for various users of the data repository and provide ongoing support to ensure effective utilization.&nbsp;</li><li>Collaboration: Work closely with internal and external cross-functional teams, including data analysts, business stakeholders, and UWW departments, to gather requirements and ensure that solutions meet business needs.&nbsp;Develop a system to track&nbsp;</li><li>Performance Monitoring: Implement monitoring tools and processes to assess system performance, troubleshoot issues, and optimize system functionality.&nbsp;</li><li>Continuous Improvement: Stay abreast of information and referral and health and human services data repository and other “big data” related industry trends and emerging technologies to continuously improve data repository solutions and practices.</li></ul>JOB REQUIREMENTS<ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree is a plus.&nbsp;</li><li>Proven experience in a technical management role, specifically within data repositories or data management systems.</li><li>Experience with cloud-based data solutions (e.g., AWS, Azure, Google Cloud) is desirable.&nbsp;</li><li>Strong knowledge of database management systems (e.g., SQL, NoSQL) and data warehousing concepts.&nbsp;</li><li>Proficiency in programming languages such as Python, Java, or similar.&nbsp;</li><li>Strong understanding of data governance principles and practices.&nbsp;</li><li>Strong problem-solving skills and the ability to make decisions under pressure.&nbsp;</li><li>Strong communication and interpersonal skills.&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $95,000 to $98,000 per year. Proffered salaries are determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation - Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management - Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications - Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity - Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

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