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Position Summary(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The IT Infrastructure Engineer supports the mission of United Way Worldwide by ensuring the reliability, security, and efficiency of our IT infrastructure. This role is responsible for managing systems, networks, Microsoft 365, and emerging technologies such as AI tools, with a strong focus on security and user support. The ideal candidate is service-oriented, adaptable, and passionate about using technology to empower teams and advance our organizational goals.Key Responsibilities<ul><li>Administer and support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune.</li><li>Helps design, configure, and maintain network infrastructure including routers, switches, firewalls, and VPNs.</li><li>Manage Windows servers, both on-premises and in cloud environments (AWS, Azure)</li><li>Maintain core infrastructure services such as Active Directory, DNS, DHCP, and Group Policy.</li><li>Implement and manage security protocols including endpoint protection, patching, identity management, and threat detection.</li><li>Support and integrate AI tools and platforms to enhance IT operations and staff productivity.</li><li>Automate routine tasks using scripting tools (e.g., PowerShell, Python).</li><li>Monitor system performance and resolve technical issues across infrastructure layers.</li><li>Participate in disaster recovery planning, testing, and documentation.</li><li>Collaborate with program teams to ensure technology supports mission delivery.</li><li>Maintain clear documentation of systems, configurations, and procedures.</li></ul>Qualifications<ul><li>Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).</li><li>5+ years of experience in IT infrastructure or systems engineering roles.</li><li>Experience with Microsoft 365 administration and enterprise networking.</li><li>Proficiency in configuring and troubleshooting routers, switches, and firewalls.</li><li>Familiarity with AI tools or platforms (e.g., Microsoft Copilot, automation bots) is a plus.</li><li>Understanding of cybersecurity best practices and tools (e.g., MFA, endpoint protection, SIEM).</li><li>Experience working in or supporting nonprofit organizations is highly desirable.</li><li>Relevant certifications such as Microsoft Certified: Azure Administrator, M365 Enterprise Admin, Cisco CCNA, or CompTIA Security+ are preferred.</li></ul>Skills<ul><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and documentation abilities.</li><li>Ability to work collaboratively with staff across departments.</li><li>Commitment to continuous learning and technology innovation.</li><li>A service mindset and dedication to supporting the nonprofit mission.</li></ul>&nbsp;This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted salary range for this position is currently $92,000 to $101,000 per year. Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.&nbsp;ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.We kindly request that you do not call to inquire about the status of your application. All candidates selected for consideration will be contacted by a United Way Worldwide team member via email or phone regarding next steps

United Way Worldwide

IT Infrastructure Engineer

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA) &nbsp;This position will lead the design, development, and ongoing management of foundational and innovative digital-owned experiences for United Way Worldwide to transform our business and drive donor and supporter engagement,&nbsp;acquisition, and retention. The role oversees UnitedWay.org as a centralized, primary, and powerful asset to inform, educate, and connect people to the work of United Way. This individual makes strategic recommendations and leads content management for other public-facing websites, and supports e-mail marketing approaches, and technology platforms that connect to United Way’s owned channels. The role leads projects that will provide best-in-class user experiences, overseeing the full life cycle of assigned assets.This role is both ‘leader and doer,’ requiring a balance of cross-functional coordination, communication, and hands-on execution skills. This individual will leverage his/her expertise to support our multi-channel mix across digital marketing touchpoints. &nbsp;&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Prioritize the user at every decision point, with a knack for understanding user behavior, analyzing data, and establishing strategies to maximize overall impact.&nbsp;</li><li>Develop, design and execute user experiences (including landing pages) and content recommendations to expand audience understanding and level of engagement with United Way. Oversees updating and formatting of web content.</li><li>Architect, communicate, and build alignment on key digital journeys and experiences that drive new and deepen current donor and supporter relationships.</li><li>Provide direction to, and coordinate with internal content creation teams, to ensure assets (visuals, video, featured stories, headers, copy) all follow digital best practices and deliver against objectives.</li><li>Develop and oversee an editorial calendar for UW.org that aligns with annual communications, priority programs, and social media activation plans.</li><li>Collaborate with internal and external stakeholders to create web experiences that grow traffic and engagement by adopting UX, information architecture, social media integration, and search engine optimization (SEO) best practices.</li><li>Create new proposals through a digital lens based on historical information, current trends &amp; experiences to help evolve and grow our digital footprint.&nbsp;</li><li>Collaborate with analytics and donor insight team members to leverage and enhance existing data and analytics, and develop additional research and data sources as necessary, to inform strategy and ongoing optimization.</li><li>Coordinate with IT team members and external hosting partner to monitor website performance, and&nbsp;identify, prevent, and resolve issues. Establish ways of working to ensure optimal digital experience oversight.</li><li>Ensure adherence to United Way Worldwide brand standards and organizational objectives are prioritized in all efforts.</li><li>Coordinate with team members to track and analyze website traffic trends and use findings to make data-driven decisions about editorial content.</li><li>Provide direct support for online fundraising, donor management, and integrated marketing efforts.</li><li>Develop and deliver internal communications and presentations to cross-functional teams and leadership to socialize strategies, results, and programs.</li><li>Lead A/B testing approach and tracking on UW.org and other digital assets.</li><li>Ensure digital marketing excellence, including the highest possible brand and consumer experience.</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTSA digital portfolio is required for the application process. Please include a link to your portfolio in your resume or upload a sample of your work for consideration.Minimum Requirements:&nbsp;<ul><li>Bachelor’s degree in a&nbsp;related field such as marketing, user experience design, communications or related field; or commensurate experience.</li><li>Minimum five years of experience in a similar or related role.</li><li>Experience working across different functions related to digital marketing including website development, digital media marketing, SEM, SEO, social media, mobile development, analytics, CRM, and user experience.</li><li>Must be comfortable working within a Drupal CMS environment and coordinating efforts with internal developers (IT) and external partners.</li><li>Working knowledge of Google Analytics/GA4, Google Tag Manager, UTM creation/tracking, retargeting/remarketing strategies and web APIs.</li><li>Strong and effective project management skills and ability to lead and direct internal and outside resources.&nbsp;</li><li>Ability to manage multiple projects with different and converging timelines.</li><li>Excellent communication skills. Effective storyteller in evangelizing strategies and new directions.</li><li>Strong collaboration and partnership skills. Ability to effectively influence stakeholders and gain consensus at all levels of the organization.</li><li>Solid understanding of web metrics, digital analytics, and ability to generate, analyze and interpret data.</li><li>Basic graphic design/photo editing skills.</li></ul>Desired&nbsp;Skills/Experience​ The ideal candidate will possess a strong background in digital marketing, with direct experience managing websites, and a focus on creating compelling brand experiences.<ul><li>Connected to United Way’s mission and motivated to enhance one of the world’s best-known and most trusted brands.</li><li>The curiosity and drive to keep pace with the latest technology innovations, along with&nbsp;new and&nbsp;emerging digital trends.</li><li>The ability to recognize challenges and opportunities, drive ideas, and map the digital solution options and capabilities to&nbsp;necessary business outcomes.</li><li>Strong situational analysis, negotiation, and decision-making abilities.</li><li>Experience with digital fundraising strategies and associated technology platforms.</li><li>Deep experience with web writing, user experience design and/or graphic design.</li><li>Experience in a federated, non-profit model is a plus.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. &nbsp;It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $93,000 to $105,000 per year. Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.We kindly request that you do not call to inquire about the status of your application. All candidates selected for consideration will be contacted by a United Way Worldwide team member via email or phone regarding next steps

Senior Manager, Website Content and User Experience

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Vice President, Transformational Change Management leads the implementation of change practices to realize the United Way Transformation, a comprehensive global program to ensure that United Way is impactful, relevant, and sustainable in its next century of service. As a senior leader in United Way Worldwide’s Transformation Realization Office, the successful candidate will be a seasoned change-management practitioner who embraces and applies UWW’s change methodology to deliver large-scale transformation. The position is ultimately accountable to the UWW President and CEO, the initiating sponsor of the United Way Transformation.&nbsp;&nbsp;The Vice President will apply a broad range of skills to advance successful and large-scale change in a complex, federated, global nonprofit environment. Combining technical acumen with outstanding management, political savvy, engagement skills, and emotional intelligence, the leader will oversee transformational change management for multiple interdependent workstreams in a fast-paced and demanding environment.&nbsp;&nbsp;The Vice President, Transformational Change Management will partner actively with United Way network leaders and UWW colleagues to ensure seamless, quality change execution.&nbsp;Additionally, the Vice President will engage the Vice President, Learning &amp; Leadership Development to build change capability within the United Way network to make it a core competency of the organization.&nbsp;&nbsp;The ideal candidate will actively champion United Way’s mission to improve lives by mobilizing the caring power of communities around the world, and our vision: a world where every person in every community is thriving. The Vice President will demonstrate a deep commitment to fully realizing the promise of United Way’s transformation.&nbsp;&nbsp;&nbsp;KEY RESPONSIBILITIES / ESSENTIAL DUTIES OF POSITION:The Vice President, Transformational Change Management will:<ul><li>Lead the change-management practices to successfully achieve the goals of the United Way Transformation across the global federation of 1,000+ local United Ways</li><li>Lead multiple workstreams to fully achieve the change-management goals of United Way 2030, a five-year network-wide plan that is the first major chapter in the multiyear United Way Transformation</li><li>Manage a complex, dynamic, integrated change portfolio</li><li>Oversee successful on-time delivery of transformation commitments, both the installation of change activities and full realization of the transformation’s promise</li><li>Design and facilitate successful change engagements with a wide array of stakeholders, from senior executives and board members to emerging leaders</li><li>Design and deliver dynamic large-scale change campaigns across a global environment</li><li>Ensure full and seamless integration of United Way 2030 change efforts with ongoing business operations and annual operating goals</li><li>Build and manage a global change network to deploy the transformation across 34+ countries and within United Way Worldwide</li><li>Manage the communication, measurement, and reporting related to the United Way Transformation, including successful achievement of specific change-management goals across the global United Way network and within United Way Worldwide&nbsp;</li><li>Co-create and lead the implementation of change-capability building for the United Way network</li></ul>&nbsp;&nbsp;JOB REQUIREMENTS<ul><li>Bachelor's required</li><li>10+ years of senior-level change-management experience, including 5+ years in guiding successful, large-scale strategic transformations</li><li>Sound judgment and decision-making in a complex distributed environment</li><li>Commitment to embrace and apply the United Way change methodology, incorporating their own change experience while sustaining the integrity of a well-established process founded on Daryl Conner's Strategy Execution Framework</li><li>Skills in managing a large-scale change portfolio, including excellent planning and integration skills, and the ability to manage many moving parts to achieve impact</li><li>Engagement with a wide variety of change sponsors, agents, and stakeholders</li><li>Influence, political savvy, and the relationship-building skills to lead effectively in a federated work environment without corporate controls&nbsp;</li><li>Leadership skills to oversee and manage critical business processes on behalf of an organization</li><li>Operational oversight of a change-management team</li><li>Outstanding collaboration, facilitation, and communication skills appropriate for a global work environment</li><li>Ability to thrive in a fast-paced, demanding, agile work environment</li><li>Exceptional people-management skills&nbsp;</li><li>Innovative, future-focused leadership</li><li>Passion for nonprofit, community-strengthening work</li></ul>&nbsp;This job description describes the general nature and level of work performed by employees assigned to this position. &nbsp;It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work onsite in the Alexandria, VA location; relocation assistance is not offered.&nbsp;&nbsp;SALARY STATEMENTThe salary range for this position is currently $175,000 to $191,000 per year. Salaries are determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.&nbsp;&nbsp;ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.&nbsp;We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.&nbsp;&nbsp;

3 United Way Worldwide Jobs