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POSITION SUMMARY(Eligible for Hybrid/ 4 days in office, 1 day remote - Alexandria, VA)Under minimal supervision, provides high-level content and management of all engagements, scheduling, travel support, and performs complex and diverse duties in support of the President &amp; Chief Executive Officer (“CEO”). Anticipates and initiates actions regarding office operations requiring in-depth knowledge of the organization and other departments. Requires interpretation and resolution of highly varied situations and problems.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Interface with: United Way Network volunteers, senior executives, and staff worldwide; national and worldwide nonprofit and corporate senior executives; and, other key stakeholders regarding requests for and from the CEO as they relate to CEO’s time, positioning, and participation in various events, meetings, and trips.<ul><li>Develop and maintain protocols and processes for engaging CEO and securing appointments.</li><li>Manage the allocation and use of the CEO’s time that maximize availability and are aligned with the CEO’s priorities and vision by identifying appropriate engagement opportunities, identifying and collaborating with content managers, and producing and/or compiling final preparation/briefing materials for CEO.</li><li>Ensure that all materials needed in preparation for a meeting or other engagement meet the standards for use by the CEO, often requiring editing of and working with staff on meeting objectives and requirements.</li></ul></li><li>Manage the CEO’s calendar, coordinating in detail the logistical arrangements for all meetings and conferences, and managing all aspects of the CEO’s travel arrangements. Travel arrangements include ground and air, coordination of travel documents (visas, passports, etc.), and last-minute or mid-trip changes.</li><li>Provide support to the CEO while on travel and limited support for staff traveling with CEO to include logistical coordination and continual communication in real/appropriate time. May require travel on a case-by-case basis.</li><li>Manage Executive Office operating remotely at national United Way conventions to include providing support for attending Board members when required.</li><li>Make recommendations to solve highly complex problems requiring research and information from multiple sources or advanced knowledge in a thorough and timely manner. Analysis and interpretation of widely varying situations. Achieve resolution through unique approaches and/or reference to a variety of policies, precedents, and past practices.</li><li>Decision-making guided by varied and less-defined instructions and practices requiring broader interpretation.</li><li>May deal with confidential issues and information using discretion and excellent judgment.</li><li>Project management and planning of events that involve the CEO. This may require working with staff from various departments to develop the structure and execution of events in addition to the involvement of the CEO, in order to meet the given objectives of the staff to a goal of the wider organization. This includes planning meetings and management of staff to develop such events.</li><li>Work with the Communications staff within the Executive Office, and other staff as necessary, to compile speeches, presentations, talking points, briefing documents, and other communications to meet the objectives of the CEO’s engagements. This requires an understanding of the goals of meetings and/or events and may necessitate independent research and content development to prepare the CEO for their role.</li><li>Participate in regular Executive Office Meetings; maintain updated trackers and folders, and maintain superb organization of pending requests for the CEO’s time.&nbsp;</li><li>Other duties as assigned.</li></ul>​ &nbsp;JOB REQUIREMENTSMinimum requirements include:<ul><li>High school diploma; Bachelor’s degree preferred; or commensurate experience.</li><li>Five years of advanced level experience in a similar role.&nbsp;</li><li>Strong skills in Microsoft Office suite, computer, and Internet research skills.</li><li>Flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.&nbsp;</li><li>Sensitivity to confidential matters required.&nbsp;</li><li>Attention to detail is essential.&nbsp;</li><li>The ideal candidate will have strong communication skills (written and verbal), and a clear ability to multi-task in a fast-paced environment.</li><li>Ability to be responsive after hours (depending on the CEO’s travel).&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $130,000 to $140,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Scheduler to the President & Chief Executive Officer

POSITION SUMMARY&nbsp;(ONSITE! 5 days in office 8:30am – 4:30pm - Alexandria, VA)The Technical Support Specialist - Level 1 will provide initial technical support for end-users by addressing common IT issues related to hardware, software, and network systems. This role is responsible for receiving, logging, and resolving basic IT support requests and escalating more complex issues to higher-level technical staff. The Level 1 support specialist plays a critical role in ensuring that users receive quick, friendly, and efficient assistance to minimize downtime and improve overall productivity.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ul><li>Incident Management:<ul><li>Act as the first point of contact for IT support requests via phone, email, or ticketing system.</li><li>Diagnose and resolve basic technical issues, including hardware, software, and networking problems.</li><li>Log and track support tickets, ensuring timely resolution and updating of ticket status.</li></ul></li><li>User Support:<ul><li>Provide support for software applications, operating systems, and office productivity tools.</li><li>Assist with hardware setup, configuration, and troubleshooting (e.g., desktops, laptops, printers).</li><li>Provide basic guidance on network connectivity, email, and Internet access.</li></ul></li><li>System Access:<ul><li>Assist users with account creation, password resets, and access requests (Active Directory, email, and internal systems).</li><li>Help with configuring and managing user profiles in systems like Microsoft 365, Office 365, or other internal tools.</li></ul></li><li>Software Installation &amp; Configuration:<ul><li>Help install and configure software applications and updates on users’ devices.</li><li>Provide support for software-specific issues, including installation errors, updates, and basic configuration issues.</li></ul></li><li>Basic Network Support:<ul><li>Troubleshoot and resolve simple network issues, including Wi-Fi connectivity, VPN issues, and internet access.</li><li>Assist with network printer setup and connectivity.</li></ul></li><li>Documentation:<ul><li>Document all issues and solutions in the ticketing system to maintain a knowledge base for future reference.</li><li>Update support documentation and provide guidance on common IT issues.</li></ul></li><li>Escalation:<ul><li>Escalate more complex issues that cannot be resolved within Level 1 support to Level 2 or other relevant IT staff.</li><li>Follow up on escalated issues to ensure timely resolution.</li></ul></li><li>End-User Training:<ul><li>Provide basic user training on software applications, company tools, and common troubleshooting steps.</li><li>Help users become familiar with IT policies and best practices.</li></ul></li></ul>JOB REQUIREMENTS<ul><li>Education: Hight school or GED<ul><li>High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or a related field preferred).</li></ul></li><li>Experience:<ul><li>1+ years of experience in an IT support and customer service role.</li><li>Experience in troubleshooting hardware and software issues is a plus.</li></ul></li><li>Technical Skills:<ul><li>Familiarity with common operating systems (Windows, macOS) and mobile device platforms.</li><li>Basic knowledge of networking concepts, such as IP addressing, VPN, and Wi-Fi.</li><li>Experience with basic IT support tools, such as ticketing systems (e.g., ServiceNow, Jira) and remote desktop software.</li><li>Basic knowledge of Microsoft Office Suite and other common business software.</li></ul></li><li>Soft Skills:<ul><li>Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.</li><li>Strong customer service orientation with a problem-solving attitude.</li><li>Ability to work efficiently in a fast-paced environment with multiple priorities.</li><li>Strong attention to detail and ability to follow procedures.</li></ul></li></ul>Preferred Qualifications:<ul><li>Basic certifications such as CompTIA A+, HDI, or equivalent are a plus.</li><li>Experience with cloud services like Microsoft 365, &nbsp;or similar platforms.</li><li>Familiarity with ITIL practices is beneficial.</li></ul>Physical Requirements:<ul><li>Ability to sit for extended periods of time and work at a computer.</li><li>Ability to lift and move IT equipment (up to 25 lbs).</li></ul>Work Environment:<ul><li>This role operates in an office environment with occasional remote support for employees working in different locations or remotely.</li><li>Some after-hours support may be required depending on the organization's needs.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $46,000 to $53,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

Technical Support Specialist - Level 1

POSITION SUMMARY&nbsp;​(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Manager, Social Media is a member of the United Way Worldwide (UWW) Digital Marketing team who supports the implementation of a comprehensive social media strategy to build awareness and engagement growth for United Way Worldwide locally, nationally, and internationally. &nbsp;This role reports to the Director of Social Media.We are looking for someone who is passionate about how social media can be a strategic and invaluable platform for generating awareness and moving audiences to action in support of United Way’s impact areas and can help elevate the work of the United Way Network in creating thriving communities.&nbsp;The ideal candidate understands how trending social content can be used to support UWW’s goals and share UWW’s expertise, has an eye for detail, is a strong writer, and can analyze channel metrics to adjust strategy and content.&nbsp;KEY RESPONSIBILITIESStrategy &amp; Campaign Development<ul><li>Partner with the Social Media Director to continuously develop and implement cohesive social media strategies that increase UWW’s brand visibility, strengthen audience engagement, and drive social good.</li><li>Lead the development and implementation of a variety of social campaigns in support of brand partnerships, events, fundraising, and overall brand positioning.</li><li>Serve as an integral member of the Digital Marketing team, working across departments to identify content opportunities that drive brand awareness and audience engagement.</li></ul>Social Media Editorial Calendar &amp; Scheduling<ul><li>Lead on overall management of the social media editorial calendar, ensuring timely posting of content across all channels.</li><li>Create engaging content (written and visual) for multiple social channels, ensuring consistency in voice, tone, and messaging.&nbsp;</li><li>Manage content scheduling, tagging, and posting to UWW’s social media channels in relevant systems to maintain a consistent online presence and alignment across teams.</li></ul>Event Coverage &amp; Content Capture<ul><li>Attend virtual and in-person UWW events, capturing content (photos, videos, audio) to share across UWW’s social media channels.</li><li>Ensure real-time content creation and sharing during key events to drive engagement and audience connection.</li></ul>Analytics &amp; Reporting<ul><li>Track campaign and post tag content in relevant system to measure the success of social initiatives.&nbsp;</li><li>Provide insights in the monthly, quarterly, and annual data dashboard reports of content and partner with the Social Media Director for strategy refinement.&nbsp;</li></ul>Community Engagement<ul><li>Lead online community management initiatives, responding to comments, messages, and engaging with audience to build deeper relationships on both organic and paid UWW social content.&nbsp;</li><li>Manage social media listening for UWW and CEO channels, identifying key opportunities for engagement and elevating any points of concern.</li><li>Maintain consistent and timely responses to audience inquiries.&nbsp;</li></ul>EDUCATION/REQUIREMENTS<ul><li>A minimum of three (3) years of&nbsp;experience in content creation and social media.</li><li>Bachelor’s degree in communications, marketing, or related field.&nbsp;&nbsp;</li><li>Knowledge of multiple social platforms, familiarity with current best practices, and ability to recognize and leverage emerging trends and platforms. &nbsp;</li><li>Ability to write engaging content for social media with attention to detail.&nbsp;</li><li>Strong cultural competencies and ability to effectively communicate to a diverse, global audience.</li><li>Strong research and analytical skills and ability to synthesize data and brief leadership.</li><li>Experience with social listening and community management.&nbsp;</li><li>Team- and solution-oriented relationship builder and collaborator.</li><li>Ability to organize, set priorities, and manage several projects at once, with minimal supervision.</li><li>Experience with digital fundraising and/or a global nonprofit is a plus.&nbsp;</li><li>Experience with Sprout Social, Canva, Adobe suite, and Smartsheet is a plus.</li><li>Willingness to occasionally work outside of normal business hours, when need arises (e.g., covering an after-hours event, responding to breaking news)</li></ul>APPLICATION MATERIALSPlease submit a cover letter and resume to apply. Candidates who are invited to progress past the initial interview stage will be invited to share either a link to a portfolio or 2-3 work samples that showcase their expertise. For guidance, we will be looking for samples that demonstrate writing style as well as creativity, whether it’s a brand/organizational TikTok video you produced or a long-form piece of writing.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe hiring salary range for this position is $84,000 to $92,000 per year. Proffered salaries are determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

3 Jobs in Alexandria, VA, USA