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United Way of Central Indiana

Volunteer Headquarters (VHQ) Community Recruitment Contractor

Director of Culture and Belonging

General Description: &nbsp;The Community Partnership School Manager assists in the implementation of the Community Partnership School™ program in Hallandale Beach, FL. This role is responsible for leading a team, developing programs, and managing grant requirements in a school environment at Hallandale Magnet High School.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, and performance. Additional management responsibilities include recruiting, hiring, training, and development.&nbsp;</li><li>Serve as the programmatic contact for school administrators and campus-based programs.&nbsp;</li><li>Assist in identifying, developing, and implementing engaging programming that supports the collective vision of community schools.&nbsp;</li><li>Manage data collection across the Community Partnership Schools (CPS) network of services at&nbsp;Hallandale Magnet High School.</li></ol>Other Job Duties: &nbsp;<ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction.&nbsp;</li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling.&nbsp;</li><li>Establish annual team goals and objectives, track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Lead the Community Partnership School Operations Team.&nbsp;</li><li>Sit on school committees and contribute to a collaborative planning structure.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>Maintain program level budgets with regular financial recordkeeping.&nbsp;</li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: Supervises CPS Coordinator Staff at Hallandale Magnet High School.Education, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR&nbsp; Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach.&nbsp;</li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way Broward

United Way of Broward County

Manager, Community Partnership School  Hallandale 

ABOUT OUR UNITED WAYLocated on the Georgia/South Carolina border, the city Augusta is the center point of the Central Savannah River Area (CSRA), a 12-county region that includes both Georgia and South Carolina.&nbsp;&nbsp; Augusta borders the majestic Savannah River, which supports the community’s diverse economic endeavors well as its vast recreation options.&nbsp; In addition Augusta:&nbsp;&nbsp;<ul><li>Is home to The Masters Tournament, the “Super Bowl of Golf” each year since 1934.&nbsp;</li><li>Has become recognized as one of the top cities in the world for Cyber Security.&nbsp;</li><li>Was just recognized as the South’s top honor as the best “Mid-Market of the Year” in 2017.&nbsp;</li><li>Is a short 2 to 3 hour car trip to metro cities of Atlanta and Charlotte, the mountains of North Carolina and Tennessee, and the beaches of Charleston and Savannah.</li></ul>UNITED WAY OF THE CENTRAL SAVANNAH RIVER AREAPOSITION DESCRIPTIONJOB TITLE: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resource Development ManagerSTATUS:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ExemptPOSITION CODE:&nbsp;&nbsp; 212DIVISION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resource Development DepartmentREPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Director, Resource DevelopmentCUSTOMER:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Donors, Prospects, United Way Staff, Board of Directors, Committee Members, Agency Partners, Recipients, and Community at large.PURPOSE OF POSITION:The Resource Development Manager will build and strengthen relationships with a number of developed and new potential companies.&nbsp; This position will build and grow relationships with decision-makers and C-Suite leaders to raise funds as a part of the United Way of the Central Savannah River Area (UWCSRA) development team.&nbsp; This position will also develop, manage, and execute a comprehensive plan to build strategic year-round relationships that align with the mission, vision and values of UWCSRA and generate resources for our community.&nbsp; In addition, this position will be responsible for articulating the value of individual and corporate investment to United Way.&nbsp; This role will also be responsible for the cultivation, solicitation, and stewardship of all current and potential donors within their portfolio including leadership donors and prospects.DUTIES AND RESPONSIBILITIES:Strategy<ul><li>Design and execute a collaborative year round engagement plan within a defined portfolio</li><li>Strategize with supervisor, peers, staff, or volunteers to develop strong year-round engagement strategies for each account based on targeted research and corporate social responsibility (CSR) focus at each company</li><li>Research and apply for potential grant and foundation funding</li></ul>Management<ul><li>Manage account portfolio focused on raising resources and exceeding goals</li><li>Work closely with key volunteers and executives within accounts to plan &amp; implement workplace campaigns and implement year-round engagement strategies in portfolio</li><li>Research company and leadership for knowledge of history and culture</li><li>Prepare clear and concise objectives and materials for each donor visit</li></ul>Donor Engagement<ul><li>Initiate and cultivate relationships for decision-makers and C-Suite leaders</li><li>Engage companies year round through creation and implementation of specific strategies that align with company corporate social responsibility</li><li>Create a donor engagement strategy targeted at returning, new, lapsing, and lapsed donors</li><li>Personally engage with leadership level donors to increase their participation and retention</li><li>Solicit and secure corporate gifts within portfolio</li><li>Implement donor stewardship activities to increase participation and retention</li></ul>Data and Reporting<ul><li>Update company and individual donor information in campaign CRM software including, but not limited to, corporate contact(s), employee count, UWCSRA engagement, company results processing information, engagement practices, campaign start/end dates</li><li>Work closely with Resource Development &amp; Finance team to ensure results are reflected accurately.</li></ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.Qualifications<ul><li>Demonstrate experience cultivating, soliciting and securing gifts</li><li>Proven ability to create and execute successful plans</li><li>Demonstrated ability to work collaboratively in a cross-function team</li><li>Critical thinking and problem-solving ability</li><li>Ability to demonstrate the value of United Way with both written and in-person presentation skills</li><li>Exceptional attention to detail and effective follow-through to meet deadlines</li><li>Candidate must be goal driven</li><li>Sound judgement, discretion and commitment to maintaining donor confidentiality</li><li>Commitment to excellence, accountability, transparency, and UWCSRA’s mission</li><li>Relationship oriented and results driven</li><li>Strong Microsoft Office Suite skills with an emphasis on Word, Outlook, Excel, and PowerPoint</li><li>Strong interpersonal skills with ability to create meaningful relationships with all team members and individuals outside the organization</li><li>Ability to maintain a positive attitude and flexibility</li><li>Ability to manage ambiguity and change</li><li>Ability to analyze numbers for discovery and planning purposes</li><li>Ability to keep CRM records up to date</li><li>Ability to work flexible hours when needed.</li><li>Use of personal vehicle required</li></ul>Experience<ul><li>3+ years fundraising or sales experience with excellent communication skills</li><li>Undergraduate degree or advanced degree a plus</li><li>Volunteer management and/or grant writing experience a plus</li></ul>Salary Range - $39,000 - $43,000Benefits:<ul><li>Employee pays $40/pay period for single coverage for medical, dental and vision insurance.</li><li>11 paid holidays and 4 weeks accrued PTO annually</li><li>$30 monthly remote supplement</li></ul>

United Way of the CSRA

Resource Development Manager

Mission:&nbsp;&nbsp;&nbsp;United Way Fox Cities (UWFC) improves lives by bringing diverse people together to build a stronger, more caring community for everyone.&nbsp;&nbsp;Summary:&nbsp;The Vice President of Development serves as a key member of the Senior Leadership Team (SLT) at United Way Fox Cities, responsible for leading and executing a comprehensive fundraising strategy aligned with the organization’s strategic plan and long-term sustainability goals. This role focuses on growing and diversifying revenue through major gifts, corporate partnerships, planned giving, and donor engagement. With a highly relational and strategic approach, the VP of Development works collaboratively across the organization to deepen donor relationships, expand philanthropic opportunities, and drive innovation in resource development.&nbsp;Key Duties and Responsibilities:&nbsp;Fundraising Strategy Execution:&nbsp;&nbsp;Collaborate with the CEO and other senior leaders to develop and implement a comprehensive development strategy that aligns with UWFC’s mission and goals and leads to a larger and more diverse revenue model.&nbsp;Portfolio Management:&nbsp;&nbsp;Manage a portfolio of major donors, stakeholders, and corporate partners. Cultivate relationships, identify new prospects, and engage in donor acquisition, solicitation, and stewardship activities to maximize financial support.&nbsp;Donor Engagement:&nbsp;Develop and maintain strong relationships with major donors and funding partners, ensuring personalized and meaningful interactions that reflect the unique interests and values of each donor. Design and implement a mid-level donor program to cultivate deeper engagement, strengthen donor retention, and create a pipeline for future major gifts through targeted outreach, recognition, and stewardship strategies.&nbsp;Team Leadership:&nbsp;&nbsp;Provide strategic guidance, mentorship, and support to the resource development team, fostering a collaborative and high-performing culture. Set clear goals and expectations, monitor progress, and offer regular feedback to ensure alignment with fundraising objectives and the organization's mission. Oversee professional development opportunities, encourage innovation, and remove barriers to success, empowering team members to build strong donor relationships and achieve individual and collective fundraising targets.&nbsp;Volunteer Engagement and Events:&nbsp;Work closely with the Associate Director of Community Engagement to identify and implement opportunities that connect donors with the impact of their giving through volunteerism and community involvement. Support key UWFC community and corporate events by contributing to planning, logistics, and on-site engagement, helping to strengthen relationships and elevate the organization’s visibility.&nbsp;Data Analysis and CRM Optimization:&nbsp;&nbsp;Utilize data and analytics to track and evaluate the effectiveness of fundraising strategies, making data-driven decisions to enhance outcomes. Partner with internal stakeholders to optimize the use of the CRM system, ensuring accurate donor records, efficient reporting, and actionable insights. Leverage CRM capabilities to support segmentation, stewardship, and personalized engagement strategies that strengthen donor relationships and improve fundraising performance.&nbsp;Report and Budget Management:&nbsp;&nbsp;Develop and track fundraising projections and results. Report on fundraising activities and financial results for presentation to key stakeholders. Manage a budget related to fundraising activities.&nbsp;Compliance:&nbsp;&nbsp;Ensure that all development activities adhere to legal and ethical standards and are in compliance with relevant regulations and best practices.&nbsp;Qualifications:&nbsp;<ul><li>Bachelor’s degree in a related field; master’s degree preferred.&nbsp;&nbsp;</li><li>At least 7–10 years of experience in fundraising and development, with a proven track record of successfully securing major gifts, managing fundraising campaigns, and leading a team of fundraisers.&nbsp;&nbsp;</li><li>Minimum of 5 years of progressive experience managing team performance, including setting clear expectations, fostering accountability, and supporting professional growth and development within a diverse team.&nbsp;&nbsp;</li><li>Strong interpersonal and communication skills, with the ability to build and maintain solid relationships with donors and stakeholders.&nbsp;&nbsp;</li><li>Proficiency in donor management software and data analysis tools.&nbsp;&nbsp;</li><li>Knowledge of the Fox Cities community and its philanthropic landscape is a plus.&nbsp;&nbsp;</li><li>A passion for the mission and values of United Way Fox Cities.&nbsp;&nbsp;</li><li>Ability to travel to events and meetings within the regional area.&nbsp;&nbsp;</li><li>Willingness to work some evenings and weekends.</li></ul>Required Skills/Abilities:&nbsp;&nbsp;&nbsp;<ul><li>Excellent written and verbal communication, presentation, and facilitation skills; ability to speak in front of large and small groups.&nbsp;&nbsp;</li><li>Demonstrated ability to effectively lead a diverse team, including managing performance, fostering accountability, and supporting professional growth.&nbsp;&nbsp;</li><li>Strategic thinking and ability to analyze information, generate alternatives, and commit to decisions that are consistent with organizational values and center community needs.&nbsp;&nbsp;</li><li>Ability to demonstrate outcomes and drive for results.&nbsp;&nbsp;</li><li>Ability to learn new skills, adapt to a changing environment, and adopt new knowledge.&nbsp;&nbsp;</li><li>Demonstrated ability to innovate to address evolving community needs.&nbsp;&nbsp;</li><li>Continuous improvement and growth mindset with commitment to continuous learning; experience with design thinking preferred.&nbsp;&nbsp;</li><li>Builds trust with colleagues and community partners by demonstrating honesty, consistency, integrity, and transparency.&nbsp;&nbsp;</li><li>Ability to work independently with minimal supervision, take initiative, and deliver results.&nbsp;&nbsp;</li><li>Strong interpersonal, organizational, and leadership skills.&nbsp;&nbsp;</li><li>Experience in collaborative problem solving.&nbsp;&nbsp;</li><li>Budgeting, computer, and database management skills.&nbsp;</li></ul>

Vice-President of Development

POSITION SUMMARY Supervise 211 and Crisis Services Specialists and provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment.&nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Constantly monitor incoming contacts (calls, chats, texts, and emails) and Specialists’ interactions for timely response, intervention, and quality service.</li><li>Provide technical support to Specialists and address any issues and outages.</li><li>Constantly answer inbound chat, text, and email client contacts and complete outbound crisis/suicide follow ups calls.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with Specialists and contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients when appropriate and assist Specialists in understanding when advocacy is needed.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Assist Specialists by conducting interventions with contacts in imminent safety risk situations.</li><li>Initiates debrief meetings with Specialists following challenging contacts (suicide, homicide, child abuse, human trafficking, domestic violence, etc.) to review protocols used, provide feedback and coaching, and ensure personal self-care techniques are used, as necessary.</li><li>Accurately document all meetings with direct reports on a regular basis to ensure effective communication, coaching, and professional development, and conduct formal performance reviews. &nbsp;</li><li>Collaborate with Managers or Directors to address performance concerns and departmental processes to enhance quality assurance outcomes.</li><li>Occasionally answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral calls when needed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Attend all required in-person and virtual meetings as scheduled, and specialized trainings upon eligibility.&nbsp;</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Inform USA CRS or CRS-DC certification preferred.</li><li>CIRS or Crisis Worker certification preferred.</li><li>Two years in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>One year of supervisory or coaching experience preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client and staff needs and show sensitivity to issues.</li><li>Excellent organizational skills with the ability to quickly adapt to a changing call volume while maintaining standards of high quality required.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Must have access to a private, secure, and stable high-speed internet connection</li><li>Must have access to a quiet, confidential workspace</li><li>Ability to attend in-person meetings and events as required by the role</li><li>Ability to pass level II background screening</li><li>Bilingual in English/Spanish preferred.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. &nbsp; &nbsp;Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Supervisor, 211 & Crisis Services

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Specialist, 211 & Crisis Services

<a href="https://unitedwaygkc.org/" target="_blank">United Way of Greater Kansas City</a> (UWGKC) is dedicated to improving the lives of individuals and families across six counties in Kansas and Missouri. At the heart of its work are Waymakers™ – individuals and organizations who mobilize people and resources to improve health, enhance youth opportunity, foster financial security and build community resiliency—so that everyone has the ability to thrive.UWGKC works to advance health by improving access to care, supporting mental health services, and addressing social determinants that impact well-being. It promotes youth opportunities by expanding educational and enrichment programs, helping children and young adults gain the skills and support they need to succeed in school and life. UWGKC fosters financial security by equipping individuals and families with tools for economic stability, including workforce development, financial literacy, and emergency assistance programs.&nbsp;Through its community resiliency efforts, UWGKC strengthens connections across the region by providing services such as the 24/7 211 community resource line, rapid-response programs that address urgent needs, and strategic support for local nonprofits. Guided by data-informed strategies, the dedication of Waymakers™, and strong partnerships, UWGKC delivers measurable impact and responds to the evolving needs of the Greater Kansas City community.Overview of the Role:The President &amp; CEO of United Way of Greater Kansas City is an inspiring and strategic leader dedicated to advancing opportunity and equity across the region. This executive brings a track record of driving meaningful community impact, with the ability to unite diverse stakeholders – including public agencies, corporate partners, nonprofit organizations, community leaders, staff, volunteers, and donors – around shared goals.&nbsp;A compelling communicator and innovative thinker, the President &amp; CEO fosters collaboration, motivates teams, and champions new approaches that improve organizational effectiveness and community results. With sound judgment and entrepreneurial insight, they design and implement strategies that ensure UWGKC remains financially sustainable, operationally strong, and poised to respond to evolving community needs. In partnership with the Board and staff, the President &amp; CEO advances UWGKC’s mission, elevates the organization’s visibility, and leads efforts to create lasting impact across Greater Kansas City.Core Responsibilities:Strategic &amp; Collaborative Leadership:<ul><li>Partner with the Board, senior leadership, community stakeholders, funders, and corporate and nonprofit partners to define and execute strategic priorities.</li><li>Use data, community feedback, and environmental trends to drive strategy, assess performance, and adapt initiatives.</li><li>Identify new opportunities to expand UWGKC’s reach, deepen impact, and diversify revenue streams.</li></ul>Community Engagement &amp; Visibility:<ul><li>Serve as a dynamic ambassador, building strong relationships with civic leaders, public officials, businesses, media, and local nonprofits.</li><li>Advocate for equity, inclusion, and systemic change across issues such as community health, youth opportunities, financial and economic security, and community resiliency.&nbsp;</li><li>Elevate UWGKC’s visibility through public speaking, media engagement, and community forums.</li></ul>Organizational Leadership &amp; Management:<ul><li>Build and nurture a cohesive, mission-driven organizational culture that values collaboration, innovation, and results.</li><li>Oversee operations, financial management, budgeting, compliance, and risk management, ensuring transparency and sustainability.</li><li>Lead, mentor, and develop senior leadership to ensure alignment across departments and programs.</li></ul>Resource Development &amp; Financial Stewardship:<ul><li>Lead fundraising efforts, including major gifts, corporate partnerships, grants, workplace campaigns, and individual donors.</li><li>Cultivate new donor constituencies and retain existing ones through effective stewardship and engagement.</li><li>Ensure organizational sustainability through prudent financial oversight, cost management, and resource allocation.</li></ul>Qualifications:<ul><li>Executive-level leadership experience within an organization of similar size/scope; prior nonprofit experience ideal.</li><li>Demonstrated success in fundraising, resource development, and building partnerships across sectors.</li><li>Coalition building skills with the ability to work effectively with a variety of internal and external stakeholders to increase public and private support from multiple funding sources.</li><li>Strong track record of strategic thinking and executing initiatives that deliver measurable outcomes.</li><li>Demonstrated ability to create, manage, and analyze budgets and financials.</li><li>Outstanding presentation and communication skills; comfortable serving as lead spokesperson, relationship builder, and fundraiser.</li><li>Excellence in organizational management with the ability to motivate, manage, and develop high-performing teams and work closely with a Board of Trustees.</li><li>Passion, idealism, integrity, positive attitude, mission-driven, and self-directed and adaptive leadership style.</li><li>Bachelor’s degree required; advanced degree preferred.&nbsp;</li></ul>OMNI is honored to be retained in this search. We appreciate your referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted through the&nbsp;<a href="https://searchcareers-omniemployment.icims.com/jobs/search?ss=1&amp;hashed=-435680893&amp;mobile=false&amp;width=1269&amp;height=500&amp;bga=true&amp;needsRedirect=false&amp;jan1offset=-360&amp;jun1offset=-300" target="_blank">OMNI Executive Career Portal</a>. Please direct all inquiries to:OMNI Human Resource SolutionsMichelle Anderson, Vice President, Executive Search – <a href="mailto:manderson@omnihrm.com" target="_blank">manderson@omnihrm.com</a>OMNI and our clients are Equal Opportunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

President & CEO

Fundraising Data and Administrative Coordinator 


POSITION SUMMARY: 


The Fundraising Data and Administrative Coordinator supports business needs with a strong 

focus on data integrity, donor systems management, and campaign operations (75%), while also 

providing essential administrative support to leadership and fundraising initiatives (25%). This role 

is critical in managing and optimizing platforms such as Andar (inc. ePledge) and GiveSmart to 

support electronic giving, data reporting, donor engagement, and internal coordination. 


REPORTS TO: Chief Development Officer 


POSITION DUTIES &amp; RESPONSIBILITIES 

The following statements are intended to describe the general nature and level of work being 

performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties 

and skills required. 


Data &amp; System Support (75%) 

ï· Serve as the primary Andar administrator, providing expert-level guidance, troubleshooting, 

and training to internal staff on key database functions. 

ï· Oversee data quality and conduct regular audits, clean-up projects, and reconciliations 

with Finance to ensure campaign and donor records are accurate. 

ï· Manage donor data flow across third-party platforms, i.e. GiveSmart; maintain and 

segment mailing lists, ensuring alignment with communication strategy. 

ï· Build and execute complex queries to support campaign segmentation, reporting, and 

strategy. 

ï· Lead and support ePledge deployment, troubleshooting issues for workplace campaign 

champions and donors, and serving as a liaison with App Support Services. 

ï· Collaborate with Finance to manage donation records, adjustments, reconciliations, and 

annual audit preparation. 

ï· Execute direct mail and digital campaigns in collaboration with organizational strategy, 

ensuring timing, list accuracy, and technical execution. 

ï· Develop and maintain accurate donor and constituent records, including interaction 

histories and event participation data. 


Administrative Support (25%) 

ï· Provide calendar management, meeting scheduling, and coordination of logistics for 

internal and external stakeholders. 

ï· Manage campaign materials inventory, reordering, and logistics for distribution. 

ï· Support event logistics, donor mailings, and routine data updates resulting from donor 

communications. 

ï· Coordinate scheduling, prepare internal reports and dashboards, and assist in special 

projects related to fundraising and engagement. 

ï· Serve as a point of contact for routine inquiries, redirecting or escalating as appropriate. 


Flexibility 

ï· UWFC is evolving with our changing external environment. Flexibility and adaptability are 

key attributes for this position. This position requires in-office work a minimum of 4 days 

per week. 

ï· A willingness to take on additional duties to ensure the success of the team is essential. 

ï· Occasional local travel may be required with some events/tasks outside of traditional work 

hours. 


Qualifications 


To perform this job successfully, an individual must be able to perform each essential job function 

satisfactorily and be present while performing those functions. The requirements listed are 

representative of the basic knowledge, skills, and/or abilities required. Reasonable 

accommodation may be made to enable individuals with disabilities to perform the essential 

functions. The individual in this role must display the highest level of integrity and confidentiality. 

United Way also values innovative thinking, and a successful candidate will be a self-starter who 

can work within the team to achieve goals and objectives. The individual should have effective 

communication skills, attention to detail and organization, and flexibility and adaptability. The 

individual will also maintain knowledge of trends, best practices, and research in his/her area of 

responsibility to enhance development practices. 


Education and/or Experience 

ï· Bachelor’s degree in information systems, Business Administration. Related field and/or 

work experience will be considered as appropriate. 

ï· 2+ years of experience in data management &amp; operations, data systems, and CRM 

management (Andar a plus) in a nonprofit environment. 

ï· Excellent technical proficiency in Microsoft Office Suite, donor database platforms and 

reporting tools. 

ï· Demonstrated ability to maintain data accuracy and uphold donor confidentiality. 

ï· Excellent problem-solving and organizational skills; ability to remain professional and 

composed under high-pressure situations. 

ï· Knowledge of Forsyth County and the human service sector is preferred. 


Must have excellent written and verbal communication skills, a strong reputation for integrity and 

professionalism, ability to resolve conflict constructively, strong performance management and 

evaluation capabilities including the willingness and ability to ensure accountability, ability to build 

strong relationship both inside and outside UWFC, ability to think strategically, commitment to 

fostering an inclusive environment consistent with UWFC's commitment to diversity and 

inclusion. Must have the ability to prepare, explain, and monitor data performance, manage 

projects and workload, and engage constructively with the other members of the UWFC team. 


 Physical Requirements: ability to move papers or supplies weighing up to 20lbs. 

 NC Driver’s license and auto insurance are required. 

 This is a hybrid posi"on; minimum of 4 days in the office. 

 FLSA Status: Exempt 


We offer a full health benefit package with 12 paid holidays, PTO, 401K, &amp; defined 

contribu"on plan. 

EOE

United Way Forsyth County

Fundraising Data and Administrative Coordinator

/ 
 
 


Donor Relations Manager 
 
Position Summary: 


The Donor Relations Manager develops plans, implements and evaluates 

accounts of United Way of Forsyth County corporate partners and individuals 

with a focus on identifying growth opportunities as well as identifying new 

resource opportunities in order to enhance annual and long-term fundraising 

goals and promote UWFC’s strategic mission, with a measured focus on 

personal donor connections. 
 
Reports to: Chief Development Officer 


Position Duties &amp; Responsibilities 
The following statements are intended to describe the general nature and level 
of work being performed and not intended to be construed as an exhaustive list of all 
responsibilities, duties and skills required. 

ï· Prepares and executes year-round relationship plans for company 

accounts and individual investors with a focus on maximizing potential 

and growth. 

ï· Develop and adapt plans for challenging companies 

ï· Focus on attracting and developing new partnerships. 

ï· Heavy focus on individual donor engagement with expectations of 

meeting ambitious goals around personal contact with donors and 

prospects. 

ï· Works closely with volunteers to leverage experience and connections 

to gain better access to company leadership and build strong, more 

effective relationships. 

ï· Prepares and executes an ongoing engagement plan for assigned 

individual donors. 

ï· Cultivate major gifts and planned giving prospects through ongoing 

engagement. 

ï· Prepares and executes an individual campaign plan for all accounts 

assigned. 

ï· Ensures the accuracy of data on all accounts and maintains strict 

confidentiality of personal account and financial information. 

ï· Works as part of a team to develop and execute a year-round 

engagement plan for companies and individual investors. 

ï· Establishes rigorous individualized personal and professional 

development plans. 


ï· Understands and supports UWFC’s strategic direction in the 

community. 

ï· Identifies and develops new opportunities for resources. (Expansion in 

existing accounts as well as potential new companies/investors) 

ï· A willingness to take on additional duties to ensure the success of the 

team 

ï· Occasional local travel may be required with some events/tasks outside 

of traditional work hours 
 

Qualifications 
 

To perform this job successfully, an individual must be able to perform each 

essential job function satisfactorily and be present while performing those 

functions. The requirements listed are representative of the basic 

knowledge, skills, and/or abilities required. Reasonable accommodation 

may be made to enable individuals with disabilities to perform the essential 

functions. The individual in this role must display the highest level of integrity 

and confidentiality. United Way also values innovative thinking, and a 

successful candidate will be a self-starter who can work within the team to 

achieve goals and objectives. The individual should have effective 

communication skills, attention to detail and organization, and flexibility and 

adaptability. The individual will also maintain knowledge of trends, best 

practices, and research in his/her area of responsibility to enhance 

development practices. 
 

Education and/or Experience 

 • Bachelor's degree preferred. 

 • At least two years of fundraising experience required. 

 • Knowledge of Forsyth County and the human service sector is 

preferred. 

 *Proficiency in Micro Office Suite, and donor database platforms. 
 *Work experience may substitute for education requirements. 

 Additional information and requirements: 

ï· Physical Requirements: ability to move supplies weighing up to 

20lbs. 

ï· NC Driver’s license and auto insurance are required. 

ï· This is a hybrid position; 4 days in the office Friday remote. 

ï· FLSA status: Exempt 

 We offer a full health benefit package with 12 paid holidays, PTO, 401K 

and Defined Contribution plan. 

EOE

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