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General Description: This position provides dedicated case management to veterans and military families with low income, dual diagnosis, and homelessness related conditions in the VA’s Grant-per-Diem Transition-In-Place (GPD-TIP) Program. Case Manager works closely with MISSION UNITED, VA programs, as well as other service providers to coordinate services and ensure ongoing support of program participants as they work on income enhancement, finding permanent housing, and developing self-sufficiency.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Perform comprehensive assessments, including biopsychosocial assessments, to identify needs and establish goals that address identified needs, stressors and problems.</li><li>Establish and maintain an intensive therapeutic relationship with the veteran, family, staff, and community programs/agencies.&nbsp;</li><li>Engage veterans and their families in the development, implementation and update of service/care/treatment plans; and facilitate referrals to appropriate treatment facilities or service providers.</li><li>Counsel veterans and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conducts activities and monitor the service environment to maximize client success and well-being.</li><li>Help clients to identify and eliminate housing barriers, identify housing goals, develop skills that increase their ability to live self-sufficiently, and obtain and maintain permanent housing after exiting the GPD-TIP program.&nbsp;</li></ol>Other Job Duties:&nbsp;<ol><li>Coordinate and consistently document in accordance with best practices and Council on Accreditation (COA) accreditation standards the clinical case management and psychosocial services.&nbsp; Will document the overall effectiveness of the case management services provided.&nbsp;</li><li>Conduct community and home visits related to client needs; Provides follow-up and monitors service delivery and care environments.&nbsp;</li><li>Conduct weekly phone calls to clients to monitor progress.</li><li>Stay abreast&nbsp;of&nbsp;community resources and procedures for referring clients to appropriate resources</li><li>Acts as an advocate helping veterans and their families with needs and solutions to achieve independent living and reach their highest level of recovery.</li><li>Provide crisis prevention, intervention, and supportive counseling, as needed.&nbsp;</li><li>Perform other duties and assume other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Schedule the Veteran Administration inspection with the GPD Liaison of the identified unit for the veteran client and follow up with issues identified at the inspection.</li><li>Participate in at least one (1) community outreach event annually.</li><li>Complete required check requests associated with veteran housing expenses i.e. rent, utilities, and furniture.</li><li>Compile the necessary paperwork associated with the lease agreement for inspected and approved apartment.</li></ol>Supervises:&nbsp;This position has no supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Bachelors’ degree with major course work in social work, mental health or other field closely related.</li><li>At least three (3) years of experience in general interviewing practices and/or techniques, counseling, social case/service work (including crisis prevention and intervention) or community resource referral, or closely related work with preferred experience working with persons with mental health conditions.&nbsp;</li><li>Knowledge of evidence-based practices, biopsychosocial assessments processes, treatment planning, outcome measurement and quality management.&nbsp;</li><li>Direct experience working with low income, homeless population, veterans, military families and/or service members strongly preferred.</li><li>Experience maintaining accurate and timely case documentation, assessments, and case notes in compliance with agency and funding requirements.</li><li>Ability to communicate effectively with a diverse audience.&nbsp;</li><li>Experience with Microsoft Office Suite to include MS Word, Excel, Outlook and PowerPoint.</li><li>Ability to work flexible schedules, including on-call responsibilities during evenings, weekends, and holidays, as needed to support client crises.</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; The employee will also work in a public service delivery environment. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.&nbsp; &nbsp;Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

United Way Broward

United Way of Broward County

Case Manager 

This position is grant funded and subject to renewal.&nbsp;POSITION SUMMARY Provide administrative and communication support to the Planning Council for the Ryan White HIV/AIDS Program (RWHAP) Orlando Service Area (Brevard, Lake, Orange, Osceola, &amp; Seminole). KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Provide administrative support for Planning Council offsite and onsite meetings, outreach, and activities.</li><li>Support the meetings (scheduling meetings, update calendars, setup, attendance tracking, preparing materials, developing meeting minutes, breakdown, etc.) while ensuring compliance with established guidelines.</li><li>Maintain copies of all Planning Council Support records.</li><li>Conduct research, manage, and develop engaging content for Planning Council social media platforms while ensuring compliance with established guidelines.</li><li>Develop and implement a social media strategy to boost online engagement across email, newsletters, texting, and the Planning Council website.</li><li>Answer and coordinate inbound communications related to Planning Council Support.</li><li>Manage, update, and maintain member database.</li><li>Develop in-depth knowledge of Planning Council and Ryan White programs.</li><li>Track inventory, event supplies, and equipment.</li><li>Assist in preparing the annual Data Presentation, Priority Setting, and Resource Allocation Processes for the RWHAP Orlando Service Area.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Provide back-up support to Planning Council Support team.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of administrative experience preferred.</li><li>Experience with social media management is required, while familiarity with website management is preferred.</li><li>Previous experience with organizations focused on HIV/AIDS is preferred.</li><li>Proficiency in Microsoft Office is required.</li><li>Ability to record and transcribe accurate, clear, and concise meeting minutes.&nbsp;</li><li>Customer service skills and experience required.</li><li>Attention to detail and accuracy.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to work independently with minimal supervision.</li><li>Excellent communication skills, both written and oral, with strong listening abilities.</li><li>Presentation skills with the ability to effectively convey information to diverse audiences in a clear and engaging manner.</li><li>Ability to utilize organizational skills effectively.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Frequently traveling to the office or offsite location.</li><li>Frequently lifting and moving of items weighing up to approximately 30 pounds.</li><li>Frequently bending, stooping, or kneeling.</li></ul>&nbsp;WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>Occasional working in outdoor environment with high or low temperatures.</li><li>Frequent evenings and weekend hours.</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li><li>Occasional travel to multiple locations in Brevard, Lake, Orange, Osceola, and Seminole Counties.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

Specialist, Planning Council Support

Supervisor: Director, Community School ImplementationStatus: Salary, Exempt, Full-timeSalary Range: $50k – $55kLocation: Central Elementary School, &nbsp;Allentown PAPosition Description Community School CoordinatorThe Community School Coordinator serves as a strategic leader and key liaison between the school, families, and the surrounding community. This role is central to the successful implementation of the Community School model, ensuring that students receive the academic, social, emotional, and physical support they need to thrive.Operating as a coordinator rather than an executor, the individual in this role drives data-informed decision-making, stakeholder collaboration, and resource alignment to create sustainable, high-impact programs. Working closely with the principal, school leadership team, and lead agency, they design, develop, and supervise targeted interventions, enrichment activities, and family engagement initiatives that remove barriers to learning and enhance student success.Accountabilities:<ol><li>Provide collaborative leadership and school integration in the CS model (25% of time)</li><li>Manage community school data (20% of time)</li><li>Implement &amp; continuously improve CS programs (25% of time)</li><li>Develop &amp; maintain relationships with partners and coordinating infrastructure (15% of time)</li><li>Advocate for the CS model and engage community (5% of time)</li></ol>Work Experience and/or Education&nbsp;Required&nbsp;1-plus years of work experience (paid or unpaid) in education, social work or community development. Education in a related field considered in lieu of work experience.Skills&nbsp;Required<ul><li>Strong organizational, interpersonal, and leadership skills.</li><li>Demonstrated ability to use data for strategic decision-making and program evaluation.</li><li>Knowledge of local community resources, stakeholder engagement practices, and partnership-building strategies.</li><li>Ability to manage multiple projects simultaneously and provide technical guidance to diverse teams.</li><li>Understanding of and commitment to the mission, vision, and goals of United Way.</li></ul>Reasonable accommodations may be made to enable individuals to perform the essential functions. United Way of the Greater Lehigh Valley is an equal opportunity employer.Benefits PackageIn addition to the base pay and annual increases this position is eligible for a full benefits package including subsidized medical, vision and dental insurance, fully paid life and ltd insurance, a 401k retirement plan with employer contributions and a generous paid leave policy.Work LocationThis position is based in the assigned community school and requires an in-person presence at the school any time non-instructional staff are present.

United Way of the Greater Lehigh Valley

Community School Coordinator Central ES

Supervisor: Director, Community School ImplementationStatus: Salary, Exempt, Full-timeSalary Range: $50k – $55kLocation: Hays Elementary School, &nbsp;Allentown PAPosition Description Community School CoordinatorThe Community School Coordinator serves as a strategic leader and key liaison between the school, families, and the surrounding community. This role is central to the successful implementation of the Community School model, ensuring that students receive the academic, social, emotional, and physical support they need to thrive.Operating as a coordinator rather than an executor, the individual in this role drives data-informed decision-making, stakeholder collaboration, and resource alignment to create sustainable, high-impact programs. Working closely with the principal, school leadership team, and lead agency, they design, develop, and supervise targeted interventions, enrichment activities, and family engagement initiatives that remove barriers to learning and enhance student success.Accountabilities:<ol><li>Provide collaborative leadership and school integration in the CS model (25% of time)</li><li>Manage community school data (20% of time)</li><li>Implement &amp; continuously improve CS programs (25% of time)</li><li>Develop &amp; maintain relationships with partners and coordinating infrastructure (15% of time)</li><li>Advocate for the CS model and engage community (5% of time)</li></ol>Work Experience and/or Education&nbsp;Required&nbsp;1-plus years of work experience (paid or unpaid) in education, social work or community development. Education in a related field considered in lieu of work experience.Skills&nbsp;Required<ul><li>Strong organizational, interpersonal, and leadership skills.</li><li>Demonstrated ability to use data for strategic decision-making and program evaluation.</li><li>Knowledge of local community resources, stakeholder engagement practices, and partnership-building strategies.</li><li>Ability to manage multiple projects simultaneously and provide technical guidance to diverse teams.</li><li>Understanding of and commitment to the mission, vision, and goals of United Way.</li></ul>Reasonable accommodations may be made to enable individuals to perform the essential functions. United Way of the Greater Lehigh Valley is an equal opportunity employer.Benefits PackageIn addition to the base pay and annual increases this position is eligible for a full benefits package including subsidized medical, vision and dental insurance, fully paid life and ltd insurance, a 401k retirement plan with employer contributions and a generous paid leave policy.Work LocationThis position is based in the assigned community school and requires an in-person presence at the school any time non-instructional staff are present.

Community School Coordinator Hays ES

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA) &nbsp;This position will lead the design, development, and ongoing management of foundational and innovative digital-owned experiences for United Way Worldwide to transform our business and drive donor and supporter engagement,&nbsp;acquisition, and retention. The role oversees UnitedWay.org as a centralized, primary, and powerful asset to inform, educate, and connect people to the work of United Way. This individual makes strategic recommendations and leads content management for other public-facing websites, and supports e-mail marketing approaches, and technology platforms that connect to United Way’s owned channels. The role leads projects that will provide best-in-class user experiences, overseeing the full life cycle of assigned assets.This role is both ‘leader and doer,’ requiring a balance of cross-functional coordination, communication, and hands-on execution skills. This individual will leverage his/her expertise to support our multi-channel mix across digital marketing touchpoints. &nbsp;&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Prioritize the user at every decision point, with a knack for understanding user behavior, analyzing data, and establishing strategies to maximize overall impact.&nbsp;</li><li>Develop, design and execute user experiences (including landing pages) and content recommendations to expand audience understanding and level of engagement with United Way. Oversees updating and formatting of web content.</li><li>Architect, communicate, and build alignment on key digital journeys and experiences that drive new and deepen current donor and supporter relationships.</li><li>Provide direction to, and coordinate with internal content creation teams, to ensure assets (visuals, video, featured stories, headers, copy) all follow digital best practices and deliver against objectives.</li><li>Develop and oversee an editorial calendar for UW.org that aligns with annual communications, priority programs, and social media activation plans.</li><li>Collaborate with internal and external stakeholders to create web experiences that grow traffic and engagement by adopting UX, information architecture, social media integration, and search engine optimization (SEO) best practices.</li><li>Create new proposals through a digital lens based on historical information, current trends &amp; experiences to help evolve and grow our digital footprint.&nbsp;</li><li>Collaborate with analytics and donor insight team members to leverage and enhance existing data and analytics, and develop additional research and data sources as necessary, to inform strategy and ongoing optimization.</li><li>Coordinate with IT team members and external hosting partner to monitor website performance, and&nbsp;identify, prevent, and resolve issues. Establish ways of working to ensure optimal digital experience oversight.</li><li>Ensure adherence to United Way Worldwide brand standards and organizational objectives are prioritized in all efforts.</li><li>Coordinate with team members to track and analyze website traffic trends and use findings to make data-driven decisions about editorial content.</li><li>Provide direct support for online fundraising, donor management, and integrated marketing efforts.</li><li>Develop and deliver internal communications and presentations to cross-functional teams and leadership to socialize strategies, results, and programs.</li><li>Lead A/B testing approach and tracking on UW.org and other digital assets.</li><li>Ensure digital marketing excellence, including the highest possible brand and consumer experience.</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTSA digital portfolio is required for the application process. Please include a link to your portfolio in your resume or upload a sample of your work for consideration.Minimum Requirements:&nbsp;<ul><li>Bachelor’s degree in a&nbsp;related field such as marketing, user experience design, communications or related field; or commensurate experience.</li><li>Minimum five years of experience in a similar or related role.</li><li>Experience working across different functions related to digital marketing including website development, digital media marketing, SEM, SEO, social media, mobile development, analytics, CRM, and user experience.</li><li>Must be comfortable working within a Drupal CMS environment and coordinating efforts with internal developers (IT) and external partners.</li><li>Working knowledge of Google Analytics/GA4, Google Tag Manager, UTM creation/tracking, retargeting/remarketing strategies and web APIs.</li><li>Strong and effective project management skills and ability to lead and direct internal and outside resources.&nbsp;</li><li>Ability to manage multiple projects with different and converging timelines.</li><li>Excellent communication skills. Effective storyteller in evangelizing strategies and new directions.</li><li>Strong collaboration and partnership skills. Ability to effectively influence stakeholders and gain consensus at all levels of the organization.</li><li>Solid understanding of web metrics, digital analytics, and ability to generate, analyze and interpret data.</li><li>Basic graphic design/photo editing skills.</li></ul>Desired&nbsp;Skills/Experience​ The ideal candidate will possess a strong background in digital marketing, with direct experience managing websites, and a focus on creating compelling brand experiences.<ul><li>Connected to United Way’s mission and motivated to enhance one of the world’s best-known and most trusted brands.</li><li>The curiosity and drive to keep pace with the latest technology innovations, along with&nbsp;new and&nbsp;emerging digital trends.</li><li>The ability to recognize challenges and opportunities, drive ideas, and map the digital solution options and capabilities to&nbsp;necessary business outcomes.</li><li>Strong situational analysis, negotiation, and decision-making abilities.</li><li>Experience with digital fundraising strategies and associated technology platforms.</li><li>Deep experience with web writing, user experience design and/or graphic design.</li><li>Experience in a federated, non-profit model is a plus.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. &nbsp;It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $93,000 to $105,000 per year. Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.We kindly request that you do not call to inquire about the status of your application. All candidates selected for consideration will be contacted by a United Way Worldwide team member via email or phone regarding next steps

United Way Worldwide

Senior Manager, Website Content and User Experience

Job Description&nbsp;Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AccountantDepartment:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FinanceReports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ControllerStatus:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Full-TimeFLSA Classification:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ExemptMission:&nbsp;&nbsp;United Way Fox Cities (UWFC) improves lives by bringing diverse people together to build a stronger, more caring community for everyone.&nbsp;Core Values:&nbsp;&nbsp;Accountability, Community, Caring, Integrity, Commitment.Summary:The accountant uses technology to maintain the financial records of United Way Fox Cities and assure the integrity of accounting software, campaign pledge and receivable database, and financial statements.&nbsp;Essential Duties/Responsibilities:Payroll:<ul><li>Process bi-monthly payroll.</li><li>Review payroll and related journal entries to ensure accuracy.</li><li>Maintain and pay benefits.</li></ul>Accounts Payable and Receivable:<ul><li>Assist with accounts payable processes ensuring accuracy and adherence to policies, procedures, and controls.</li><li>Maintain systems necessary for accurate distribution of grants and designations.</li><li>Assist with accounts receivable processing and posting payment transactions.</li><li>Analyze accounts receivable aging for accounts and transactions that require further investigation or adjustments.&nbsp;</li><li>Prepare and mail direct billing statements to individuals and organizations and track payments.</li><li>Assist with grant and program reporting, budgeting, reimbursement, expense analysis, compliance, and documentation.</li><li>Assist with software changes and upgrades.</li></ul>Monthly and Yearly Closing Process:<ul><li>Apply accounting principles and techniques to systematically record and present financial data. Ensure that accounting transactions are recorded and reported accurately and in a timely fashion.</li><li>Perform journalizing entries and posting of cash receipts, cash disbursements, accounts payable, accounts receivable, and general journal entries in accordance with accounting policies and procedures.&nbsp;</li><li>Prepare balance sheet account reconciliation and perform variance analysis.</li><li>Maintain organized, accurate and complete accounting records.</li><li>Assist with account analysis, as needed.</li><li>Assist with preparation of monthly financial reports.</li><li>Manage financial record retention and destruction.</li><li>Assist with completion of surveys &amp; statistical reports.</li><li>Assist with annual budget processes.</li></ul>Annual campaign:<ul><li>Process pledges receivable, including receipting, posting, invoicing and statement preparation.</li><li>Work closely with Resource Development to monitor campaign performance and project monthly financial statements.</li><li>Reconcile Customer Relationships Management software and accounting software.</li><li>Assist in auditing campaign envelopes and with entering campaign designation information into campaign software database.</li></ul>Audits:<ul><li>Assist with annual audit, reporting and other projects, as assigned in preparation of audit work schedules.</li><li>Assist in the preparation of information used by external auditors for the annual tax return.</li><li>Respond to outside agency audit information requests.</li><li>Develop, implement, and monitor internal controls to ensure fiscal integrity.</li><li>Perform other duties related to financial audits.</li></ul>Education and Experience:<ul><li>Accounting degree is preferred.</li><li>Non-profit experience is valued but not required.</li><li>Experience working with CRM software is preferred but not required.</li></ul>Required Skills/Abilities:&nbsp;&nbsp;<ul><li>High attention to detail and accuracy.</li><li>Ability to effectively manage multiple tasks and deadlines.</li><li>Ability to evaluate and improve processes.</li><li>Ability to effectively communicate and interact with all levels of staff.</li><li>Ability to learn new skills and adapt to a new environment.</li><li>Well organized and takes initiative.</li><li>Creative and analytical problem-solver.</li><li>Professional and ethical.</li><li>Excellent computer skills with an emphasis on Excel.</li><li>Strong connection to United Way’s vision, mission, values, and intentional behaviors with a “team first” approach.&nbsp;</li></ul>This job description describes the general nature and scope of responsibilities for this position. Please note other duties and responsibilities may be assigned or removed at any time with or without notice.Work Environment:Work is primarily performed in an office environment. This position requires regular movement inside the office to access filing cabinets, office machinery, etc. Attendance at meetings outside of the office is occasionally necessary. The position also includes remaining in a stationary position a portion of the time, either standing or sitting, and occasional lifting of up to 20 pounds. There may be exposure to repetitive work on the computer. Evening and weekend hours may be required.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accountant

Job Title:&nbsp;Manager, Marketing (level 2)Reporting To:&nbsp;Senior Director, MarketingDepartment: &nbsp;MarketingPosition: &nbsp;Full-time/EXEMPT&nbsp;Purpose of PositionWe are seeking an experienced Manager to join our Marketing team.&nbsp;This Manager will play a key role in shaping and maintaining a cohesive brand image for Orange County United Way across the community. This role will focus on supporting the marketing and communication needs for our Development and Philanthropy teams, signature events, and other key marketing initiatives. The successful candidate will manage the end-to-end execution of marketing projects, both print and digital, with a hands-on approach to ensuring high-quality output.Key responsibilities include understanding the unique needs and goals of each project, documenting requirements, setting and prioritizing timelines, and ensuring on-time delivery. This role requires strong vendor management skills, the ability to work collaboratively across internal teams, and the capability to lead both independently and alongside consultants. The Senior Manager, Marketing will be expected to lead in the execution of projects, ensuring the delivery of high-quality results that align with organizational objectives and uphold brand integrity.&nbsp;Key Duties and Responsibilities&nbsp;<ul><li>Serve as the lead point of contact for our Development, Grant, Philanthropy, Event and Corporate Engagement teams for all marketing requests.</li><li>Develop and implement marketing strategies to execute projects timely and successfully. Understand the needs, the goals, and the audience to provide guidance and deliver efficient solutions.</li><li>Oversee budgets and timelines. Responsible for driving projects to on-time completion and communicate changes to project timelines, scope, and budget when applicable.</li><li>Track projects on the marketing project traffic tool and update status weekly.&nbsp;</li><li>Execute projects from concept to completion.</li><li>Responsible for all the assets development (email marketing, video production, photoshoots, event support, advertising, collaterals, content development, event social media plan, website updates, promotional items, etc.).</li><li>Understand the principles of branding and design to create and update marketing materials as needed.</li><li>Create tracking and prepare marketing reports to brief stakeholders on key performance indicators (KPIs).</li><li>Support and manage other marketing projects as needed.</li></ul>&nbsp;Job Requirements /Technical Knowledge<ul><li>Excellent written, verbal, presentation, research, problem-solving, and time management skills, with a keen attention to detail</li><li>Ability to work within tight deadlines, adjust to new priorities, and balance short-term needs with long-term strategic initiatives.</li><li>Ability to work on multiple projects with different deadlines/objectives simultaneously.</li><li>High emotional intelligence and excellent interpersonal skills. Ability to cultivate successful team collaboration spirit.</li><li>Experience working efficiently with internal cross-functional teams as well as external vendors like graphic designers, advertisers, printers, videographers and promo item reps.</li><li>Proven experience with event marketing management as well as video production management.</li><li>Experience with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, SharePoint, etc.) as well as Google collaboration tools (Docs, Sheets, Forms, etc.).</li><li>Experience with email marketing platforms like Mailchimp.</li><li>Experience managing successful media and print advertising.</li><li>Knowledge of WordPress, SEO, and UX/UI best practices.</li><li>Well-versed with design tools like Canva and some experience with builders platforms like Formstack.</li><li>Experience with social media content development.</li><li>Experience with basic HTML, CRM platforms, and video editing software.</li><li>10+ years of project management experience with a proven track record of success completing event marketing and print and digital projects.</li><li>Bachelor’s degree preferred</li><li>Agency experience preferred</li><li>Semi-flexible hybrid working schedule; 3 days in-office, 2 days remote</li><li>Reliable transportation and clean driving record.</li></ul>Compensation<ul><li>Commensurate with experience, education, and market, $70,500 – $90,000. Competitive benefits.</li></ul>Core Competencies<ul><li>Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</li><li>Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.</li><li>Oral Communication&nbsp;- Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.</li><li>Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.</li><li>Teamwork&nbsp;- Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.</li><li>Professionalism&nbsp;- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.</li><li>Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.</li></ul>Company StandardsAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Willing to embrace change and new technologies. Commitment to the values and mission of Orange County United Way.&nbsp;Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.&nbsp;Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

Orange County United Way

Manager, Marketing (Level 2)

ABOUT OUR UNITED WAYLocated on the Georgia/South Carolina border, the city Augusta is the center point of the Central Savannah River Area (CSRA), a 12-county region that includes both Georgia and South Carolina.&nbsp;&nbsp; Augusta borders the majestic Savannah River, which supports the community’s diverse economic endeavors well as its vast recreation options.&nbsp; In addition Augusta:&nbsp;&nbsp;<ul><li>Is home to The Masters Tournament, the “Super Bowl of Golf” each year since 1934.&nbsp;</li><li>Has become recognized as one of the top cities in the world for Cyber Security.&nbsp;</li><li>Was just recognized as the South’s top honor as the best “Mid-Market of the Year” in 2017.&nbsp;</li><li>Is a short 2 to 3 hour car trip to metro cities of Atlanta and Charlotte, the mountains of North Carolina and Tennessee, and the beaches of Charleston and Savannah.</li></ul>UNITED WAY OF THE CENTRAL SAVANNAH RIVER AREAPOSITION DESCRIPTIONJOB TITLE: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resource Development ManagerSTATUS:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ExemptPOSITION CODE:&nbsp;&nbsp; 212DIVISION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resource Development DepartmentREPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Director, Resource DevelopmentCUSTOMER:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Donors, Prospects, United Way Staff, Board of Directors, Committee Members, Agency Partners, Recipients, and Community at large.PURPOSE OF POSITION:The Resource Development Manager will build and strengthen relationships with a number of developed and new potential companies.&nbsp; This position will build and grow relationships with decision-makers and C-Suite leaders to raise funds as a part of the United Way of the Central Savannah River Area (UWCSRA) development team.&nbsp; This position will also develop, manage, and execute a comprehensive plan to build strategic year-round relationships that align with the mission, vision and values of UWCSRA and generate resources for our community.&nbsp; In addition, this position will be responsible for articulating the value of individual and corporate investment to United Way.&nbsp; This role will also be responsible for the cultivation, solicitation, and stewardship of all current and potential donors within their portfolio including leadership donors and prospects.DUTIES AND RESPONSIBILITIES:Strategy<ul><li>Design and execute a collaborative year round engagement plan within a defined portfolio</li><li>Strategize with supervisor, peers, staff, or volunteers to develop strong year-round engagement strategies for each account based on targeted research and corporate social responsibility (CSR) focus at each company</li><li>Research and apply for potential grant and foundation funding</li></ul>Management<ul><li>Manage account portfolio focused on raising resources and exceeding goals</li><li>Work closely with key volunteers and executives within accounts to plan &amp; implement workplace campaigns and implement year-round engagement strategies in portfolio</li><li>Research company and leadership for knowledge of history and culture</li><li>Prepare clear and concise objectives and materials for each donor visit</li></ul>Donor Engagement<ul><li>Initiate and cultivate relationships for decision-makers and C-Suite leaders</li><li>Engage companies year round through creation and implementation of specific strategies that align with company corporate social responsibility</li><li>Create a donor engagement strategy targeted at returning, new, lapsing, and lapsed donors</li><li>Personally engage with leadership level donors to increase their participation and retention</li><li>Solicit and secure corporate gifts within portfolio</li><li>Implement donor stewardship activities to increase participation and retention</li></ul>Data and Reporting<ul><li>Update company and individual donor information in campaign CRM software including, but not limited to, corporate contact(s), employee count, UWCSRA engagement, company results processing information, engagement practices, campaign start/end dates</li><li>Work closely with Resource Development &amp; Finance team to ensure results are reflected accurately.</li></ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.Qualifications<ul><li>Demonstrate experience cultivating, soliciting and securing gifts</li><li>Proven ability to create and execute successful plans</li><li>Demonstrated ability to work collaboratively in a cross-function team</li><li>Critical thinking and problem-solving ability</li><li>Ability to demonstrate the value of United Way with both written and in-person presentation skills</li><li>Exceptional attention to detail and effective follow-through to meet deadlines</li><li>Candidate must be goal driven</li><li>Sound judgement, discretion and commitment to maintaining donor confidentiality</li><li>Commitment to excellence, accountability, transparency, and UWCSRA’s mission</li><li>Relationship oriented and results driven</li><li>Strong Microsoft Office Suite skills with an emphasis on Word, Outlook, Excel, and PowerPoint</li><li>Strong interpersonal skills with ability to create meaningful relationships with all team members and individuals outside the organization</li><li>Ability to maintain a positive attitude and flexibility</li><li>Ability to manage ambiguity and change</li><li>Ability to analyze numbers for discovery and planning purposes</li><li>Ability to keep CRM records up to date</li><li>Ability to work flexible hours when needed.</li><li>Use of personal vehicle required</li></ul>Experience<ul><li>3+ years fundraising or sales experience with excellent communication skills</li><li>Undergraduate degree or advanced degree a plus</li><li>Volunteer management and/or grant writing experience a plus</li></ul>Salary Range - $39,000 - $43,000Benefits:<ul><li>Employee pays $40/pay period for single coverage for medical, dental and vision insurance.</li><li>11 paid holidays and 4 weeks accrued PTO annually</li><li>$30 monthly remote supplement</li></ul>

United Way of the CSRA

Resource Development Manager

JOB DESCRIPTION&nbsp;Position Description: United Way 211 Resource Specialist Reports to: United Way 211 Director&nbsp;Salary Range: $40,000 - $43,000 DOE Position&nbsp;Status: Full time, Non-Exempt&nbsp;Send Cover Letter and Resumé to: Keila Santigo, Director 211 <a href="mailto:Keila@UnitedWayLee.org" target="_blank">Keila@UnitedWayLee.org</a>&nbsp;Application Deadline: February 6, at 5:00 PM&nbsp;ABOUT UNITED WAY OF LEE, HENDRY, and GLADES&nbsp;United Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $16 million nonprofit social services organization, with 75+employees in four locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.&nbsp;Job Summary&nbsp;The Community Resource Specialist is the direct liaison with people seeking information and help from health and human service programs. It is the responsibility of the Resource Specialist to work with those in crisis and in need of services to ensure that they receive prompt and accurate information regarding human services. This communication will require problem solving and follow-up services. This position will be cross-trained to facilitate 988 (formerly known as the Suicide Hotline) and Mission United (veteran-focused) calls and will also be required to complete associated certifications within three months of being eligible (Inform USA certified as well as additional 988-related trainings).Key Responsibilities/Essential Functions• Provides high quality Information and Referral Services to both individuals and agencies.• Assists clients and agencies with problem solving to arrive at helpful solutions. Types of calls will include basic needs, mental health (possible suicide threats), homelessness and medical requests.• Assist/screens clients applying for various programs including Affordable Healthcare, Help Me Grow, Mission United, VITA (Volunteer Income Tax Assistance), Medicaid, and Food Stamps.• Conducts comprehensive needs and service assessments via telephone, email or Text/Chat• Maintains the highest level of confidentiality of client information.• Accurately documents client assessments and referrals in program data system.• Assists with the data management and quality assurance process of United Way 2-1-1 by:&nbsp;Surveying agencies in the 2-1-1 database at regular intervals, but at least annually. o Updating existing agency and program profiles after reported changes have been verified in a timely manner upon receipt of submissions.&nbsp;Conducting interviews, as needed, with appropriate agency contacts, asking clarifying questions in a concise manner, and remaining courteous and professional throughout the process.Maintains an audit trail for each organization that shows number of attempts to update, who completed the updates and when updates were successfully completed.• Actively participates in ongoing supervision, training and team meetings as needed.• May represent United Way 211 by participating in community meetings either in person or by electronic means.• Contributes to the overall success of United Way by performing other essential duties and responsibilities as assigned.• Emergency Response – all employees will be required to work before, during, or after an Emergency as needed. During an Emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.Other Duties&nbsp;Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other duties as assigned.Education/Requirements• Four-year degree preferred or two-year degree with equivalent experience. At least 4 years of direct experience may be substituted for education as appropriate.• Strong organizational skills, critical thinking, and problem-solving abilities.• Effective communication skills, including when communicating with individuals experiencing crisis. This includes written, verbal, and interpersonal communication.• Ability to work independently, as well as in a team-oriented environment.• Ability to handle multiple responsibilities in stressful situations.• Ability to establish and maintain positive and diverse working relationships.• Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.• A knowledge of community resources and services in Southwest Florida is preferred.Direct Reports - None&nbsp;Physical Requirements &amp; Working Conditions Physical Demands:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to thirty pounds and occasionally lift and/or move up to forty pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County. Licenses- Valid Florida Driver’s License with a driving record that meets our insurance guidelines.&nbsp;Work Environment:&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off-site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. - 5:00 p.m. Some evening and weekend hours may be required as job duties demand. The position’s primary location is the United Way Impact Center in Fort Myers.&nbsp;United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Level II background screening will be conducted because of the nature of the position. Applicants may be asked to take an online skills assessment.Additional Information:&nbsp; • Opportunity to work with smart, passionate, and enthusiastic team members and volunteers.• Working with diverse staff and other constituents• Culture of high-performance expectations and accountability• Exciting and challenging work• Opportunity to help solve the community’s toughest problems.• Competitive pay that is commensurate with demonstrated successful performance and experience.• Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued Vacation and Sick Leave&nbsp;

United Way of Lee, Hendry, Glades

211 Resource Specialist

1/2026 


 

Position Description 
Position Title: United Way 211 1st Responder/Veteran Care Coordinator 
Supervisor: Director of 211 
Classification: Full time Hourly non-exempt 
Wage: $ 19.42 hour DOE 
Send resume to: Xavier Varela (<a href="mailto:Xavier@unitedwaylee.org" target="_blank">Xavier@unitedwaylee.org</a>) 
Deadline for Applications: 5:00 PM February 6, 2026 
 
ABOUT UNITED WAY OF LEE, HENDRY, and GLADES 

 
United Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving 
the quality of life for all people in our community. This is accomplished through fundraising, fund 
distribution (90+ partners), community building, volunteer advancement, and information and referral. 
UWLHG is a $20 million nonprofit social services organization, with 75+employees in five locations with the 
main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private 
donations although UWLHG also receives local, state, and federal grants. 
 
Job Summary 
 
The 1st Responder/Veteran Care Coordinator will provide comprehensive system navigation and support 
through intake, screening, assessment, referral, and linkages to 211 resources and services. The 1st 
Responder/Veteran Care Coordinator will act as a support to an individual’s improvement process and 
collaborate, coach, and challenge individuals to view their presenting crisis as an opportunity for growth and 
change. 

 
Key Responsibilities/Essential Functions 
 
The major responsibilities of this position include, but are not limited to: 
 • Models the attributes of respect, trust, sensitivity and confidentiality to callers, volunteers, and 

coworkers. 
 • Demonstrates competency in the field of peer recovery, including: 

o Actively implementing the values, philosophy, and standards of the Recovery Peer Specialist. 
o Modeling relationship building based on the tenets of peer support with callers, volunteers, and 

coworkers. 
o Attaining certification as a Recovery Peer Specialist within the required time frame of hire. 
o Provides care coordination services via telephone, email, IM/Chat, and in-person to 1st 

Responders/ Veterans, including: 
o Advocates on behalf of 1st Responders/Veterans and families to access federally funded and 

private organizations to meet basic and related service needs. 
o Conduct comprehensive needs and service assessments via telephone, email, or IM/Chat. 

• Assists clients and agencies with problem solving to arrive at helpful solutions. Types of calls will 
include basic needs, mental health (possible suicide threats), homelessness and medical requests. 

• Maintains confidentiality of client information. 
 • Accurately documents client assessments and referrals in program data system. 



 
1/2026 


 

• Performs follow-up procedures to ensure quality of service delivery. 
 • Assists the 211 Contact Center as needed to ensure adequate coverage and high-quality service 

delivery during periods of increased demand, staffing needs, or emergency response. 
 • Engages in cross-departmental collaboration with United Way programs, including the United Way 

Volunteer Center and VITA (Volunteer Income Tax Assistance), to support programmatic coordination 
and enhance client access to services and resources. 

• Supports the Program Manager in all aspects of programming, including but not limited to data 
collection and reporting, meeting preparation and support, and other identified and emergent tasks as 
assigned. 

• Emergency Response- all employees will be required to work before, during, or after an Emergency as 
needed. During an Emergency, employees may temporarily be assigned to work and perform duties 
outside the normal scope of their position, location, and work schedule to fit the needs of the County 
and its citizens. 

• Some travel is required. 
 
Other Duties 
 • Please note this job description is not designed to cover or contain a comprehensive list of activities, 

duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and 
activities may change at any time with or without notice. Other duties as assigned. 

Education/Requirements 
 

• Experience serving in one of the armed services. 
 • Experience working with the 1st Responder/Veteran population is highly desirable. 
 • Four-year degree in Human Service-related field is preferred or two-year degree with equivalent 

experience. Direct experience may be substituted for education as appropriate. 
 • Strong organizational skills, critical thinking, and problem-solving abilities. 
 • Effective communication skills, including written, verbal, and interpersonal communication. 
 • Ability to work independently, as well as in a team-oriented environment. 
 • Ability to handle multiple responsibilities in stressful situations. 
 • Ability to establish and maintain positive and diverse working relationships. 
 • Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook. 
 • A knowledge of community resources and services in Southwest Florida is preferred. 
 
Direct Reports - None 
 
Physical Requirements &amp; Working Conditions 
 
Physical Demands: The physical demands described here are representative of those that must be met by 
an employee to successfully perform the essential functions of this job. Reasonable accommodation may be 
made to enable individuals with disabilities to perform the essential functions. While performing the duties 
of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required 
to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The 
employee must frequently lift and/ or move up to thirty pounds and occasionally lift and/or move up to 



 
1/2026 


 

forty pounds. There may be additional physical requirements associated with department meetings/events. 
Specific vision abilities required by this job include close vision, distance vision, depth perception and ability 
to adjust focus. Requires talking, hearing, and visual acuity sufficient to perform these major functions. 
Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or 
Glades County. 

 
Licenses- Valid Florida Driver’s License. 
 
Work Environment: The work environment characteristics described here are representative of those an 
employee encounters while performing essential functions of this job. Reasonable accommodation may be 
made to enable individuals with disabilities to perform the essential functions. This job operates in a 
professional office environment, including occasional off-site venues, and outside event areas in various 
weather conditions. This role routinely uses standard office equipment such as computers, phones, and 
photocopiers. 
 
This is a full-time position. Days and hours of work are Monday through Friday, 8:00a.m. - 5:00p.m. Some 
evening and weekend hours may be required as job duties demand. 
 
United Way is an equal employment opportunity employer and does not discriminate against any person 
because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other 
characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation 
in all company-sponsored activities, and all employment actions. United Way will make reasonable 
accommodations for qualified individuals with known disabilities unless doing so would result in undue 
hardship. 
 
Terms of employment are subject to satisfactory negative drug testing as part of our drug-free 
workplace program. Level II background screening will be conducted because of the nature of the position. 
Applicants may be asked to take an online skill assessment. 
 
Additional Information: 
 • Opportunity to work with smart, passionate, and enthusiastic team members and volunteers. 
 • Working with diverse staff and other constituents 
 • Culture of high-performance expectations and accountability 
 • Exciting and challenging work 
 • Opportunity to help solve the community’s toughest problems 
 • Competitive pay that is commensurate with demonstrated successful performance and experience. 
 • Paid Health and Dental Insurance for employees, 401K, and Monthly Accrued Vacation and Sick Leave 




<ul>	<li>ABOUT UNITED WAY OF LEE, HENDRY, and GLADES</li>
	<li>Job Summary</li>
	<li>Key Responsibilities/Essential Functions</li>
	<li>Education/Requirements</li>
	<li>Direct Reports - None</li>
</ul>

86 Full time Jobs