United Way 211 First Responder/veteran Care Coordinator

The major responsibilities of this position include, but are not limited to:

Models the attributes of respect, trust, sensitivity and confidentiality to callers, volunteers, and coworkers.
Demonstrates competency in the field of peer recovery, including:
Actively implementing the values, philosophy, and standards of the Recovery Peer Specialist.
Modeling relationship building based on the tenets of peer support with callers, volunteers, and coworkers.
Attaining certification as a Recovery Peer Specialist within the required time frame of hire.
Provides care coordination services via telephone, email, IM/Chat, and in-person to 1st Responders/ Veterans, including:
Advocates on behalf of 1st Responders/Veterans and families to access federally funded and private organizations to meet basic and related service needs.
Conduct comprehensive needs and service assessments via telephone, email, or IM/Chat.
Assists clients and agencies with problem solving to arrive at helpful solutions. Types of calls will include basic needs, mental health (possible suicide threats), homelessness and medical requests.
Maintains confidentiality of client information.
Accurately documents client assessments and referrals in program data system.
Performs follow-up procedures to ensure quality of service delivery.
Assists the 211 Contact Center as needed to ensure adequate coverage and high-quality service delivery during periods of increased demand, staffing needs, or emergency response.
Engages in cross-departmental collaboration with United Way programs, including the United Way Volunteer Center and VITA (Volunteer Income Tax Assistance), to support programmatic coordination and enhance client access to services and resources.
Supports the Program Manager in all aspects of programming, including but not limited to data collection and reporting, meeting preparation and support, and other identified and emergent tasks as assigned.
Emergency Response- all employees will be required to work before, during, or after an Emergency as needed. During an Emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
Some travel is required.