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1 | P a g eUnited Way of Lancaster is looking for a Coordinated Entry Intake Specialist to join our PA 211 East team. United Way for nearly 100 years has brought together the financial resources of donors, the passion of community volunteers, the expertise of community partners, and the dedication of the United Way staff to create change in our community. If you are a passionate and dedicated individual with a desire to make a difference, we’d like to talk to you.This position works with the 211 Team to provide information, referral, and prescreening for County specific programs, while acting in accordance with our values, vision, and mission.Responsibilities: • Answering inbound phone calls in a professional manner.&nbsp; • Assessing caller needs and facilitating appropriate referrals for families andindividuals seeking information regarding homelessness including evaluation eligibility using criteria for specialized housing contracts. • Assessing the 211 database and Continuum of Care database for resources and appropriately refer calls. • Demonstrate proficiency in using call center software, computer hardware and telephone equipment. • Maintain accurate data files to include reporting data needed to complete the program’s monthly quality assurance and outcomes reports.Qualifications: • Bachelor’s degree in social work or equivalent work experience in health and human services field. • Bilingual in Spanish and English a plus&nbsp; • A Valid Driver’s License is required&nbsp; • Clearances are required with relevance to the positionThis is full–time, Monday – Friday. Hourly Rate is $20.00/hrWe offer a competitive compensation and benefits package.<a href="mailto:btice@unwlanc.org" target="_blank">mailto:btice@unwlanc.org</a>2 | P a g eAll United Way of Lancaster employees are employed at will.United way of Lancaster is an Equal Opportunity Employer committed to diversity in the workplace.All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or other protected status.Please send your resume to <a href="mailto:btice@uwlanc.org" target="_blank">btice@uwlanc.org</a>. No phone calls please.

United Way of Lancaster County

CoC Intake Specialist - 211 PA East

This position is a hybrid role that requires a minimum of two days per week in the office located in Orlando, FL.&nbsp; Overall Purpose of this Role: Works under the supervision of the Senior Vice President of Communications &amp; External Relations to direct the strategic planning, execution and implementation of HFUW’s integrated marketing plan. This role will manage the day-to-day operations of the marketing &amp; communications team and lead content creation, including but not limited to social media content, marketing copy, e-newsletters, talking points, etc. This role utilizes best-practice methods for leveraging all communication channels (internal and external) to develop strategic content, employing social listening and media monitoring, and tracking and analyzing results. As direct supervisor to the marketing team, the Director will oversee the coordination, development and production of all marketing &amp; communications projects. This position will oversee the flow and timely completion of projects, facilitate cross-departmental collaboration and communication, and maintain consistency with HFUW branding and graphic standards. Key Accountabilities: Supervisory Responsibilities<ul><li>Provide direct day-to-day oversight over the marketing &amp; communications team.</li></ul>General<ul><li>Research, develop, and implement innovative omnichannel, segmented annual content calendars and communication plans to raise the profile of HFUW and drive engagement and conversions, such as volunteer sign ups, donations, and event registrations.</li><li>Contribute to the ideation, development, and implementation of integrated marketing campaigns designed to meet business objectives, including garnering market exposure (raising the profile) and driving revenue from new or existing donors.</li><li>Track, monitor, and analyze social, web, email, and media analytics to inform strategic content strategies.</li><li>Review and prioritize all Marketing Work Orders received from internal stakeholders to ensure departmental needs are met.</li><li>Oversee the production of collateral materials and organization publications. Work with contractors/in-house team to layout, design, proofread, approve, coordinate printing and see projects to completion.</li><li>Proactively monitor and submit for speaking engagements, nominations, and other visibility opportunities.</li><li>Oversee media relations, including proactive pitches, media inquiries, submission of opinion pieces, development of talking points, etc. Prepare HFUW spokespeople for interviews as needed.</li><li>Manage pro-bono media advertising relationships.</li><li>Partner with Events and Experiences teams to support HFUW-branded events, including by contributing to show flow timetables, programming, logistics, staffing, and budgets, as well as leading the branding of a space, promoting the event, developing collateral and working with speakers.</li><li>Ensure consistent use of approved brand identity guidelines throughout organization and monitor application fidelity.</li><li>Participate as a champion, project lead, and/or member of organizational development teams as required</li><li>Contribute to the overall organizational success by performing other duties and responsibilities as assigned.</li><li>Act as representation for HFUW Marketing &amp; Communications in internal and external meetings.</li></ul>Writing and Editing<ul><li>Lead storytelling and message development for HFUW.</li><li>Lead and manage written content development for HFUW. This includes drafting and reviewing marketing copy, video and event scripts, blogs, search engine optimized web page, social media content, email copy, special features, talking points, internal communications, etc.</li><li>Follow national/local news stories and social media trends to make relevant connections to HFUW’s work.</li><li>Perform and/or coordinate phone and in-person interviews of HFUW clients, donors, volunteers, and others in various environments. Capture and draft profile stories and related content based on interviews.</li><li>Serve as primary editor by directing others to develop and optimize content for appropriate placement.</li></ul>Digital Content Strategy<ul><li>Champion the HFUW’s overarching digital content strategy — driving in-market, cross-generational exposure, deepening engagement, and fostering brand understanding.</li><li>Build a pipeline of qualified leads for prospective volunteers and donors, managing a marketing funnel that actively builds awareness, promotes engagement through lead nurture tactics, and yields recurring donations among a cross-generational market.</li><li>Lead the predominately organic social media strategy and content creation for all HFUW’s social media channels, including but not limited to Facebook, Instagram, Threads, X (Twitter), LinkedIn, YouTube, etc. This includes generating organic and paid content, as well as through social media influencers.</li><li>Develop and refine creative ideas, suggest new, innovative ways of delivering digital content and keep up to date with the latest digital marketing trends.</li><li>Train, collaborate with, and empower HFUW ambassadors, including HFUW staff and external partners, to supply and amplify content.</li><li>Lead the maintenance of the website to ensure optimized content, a positive user experience for multiple audience profiles, and ensure web presence meets business goals.</li></ul> Functional Competencies/Accountabilities: Attributes &amp; Behaviors:<ul><li>Mission Focused: Create real social change that leads to better lives and healthier communities.</li><li>Relationship-Oriented: Cultivate and manage relationships toward a common goal.</li><li>Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network. &nbsp;</li></ul> EDUCATION AND EXPERIENCE:<ul><li>Bachelor’s degree in Marketing, Journalism, Public Relations, Communications or similar required. Equivalent combination of education and experience may be considered in lieu of degree</li><li>Minimum of five years direct experience in managing marketing and communications strategy/projects with experience in generating traditional and digital content. Prior nonprofit experience preferred.</li><li>Minimum of three years of prior experience leading a team in a marketing, public relations or communications field. Experience within a non-profit environment strongly preferred.</li><li>Excellent oral, written and communication skills are required</li><li>Must have experience developed integrated communication and marketing plans</li><li>Must have experience in developing and editing content across a variety of platforms</li><li>Must have excellent understanding of social media engagement, content development and strategy for a variety of social media platforms including but not limited to Facebook, Instagram, Twitter, LinkedIn, etc.</li><li>Must possess excellent public speaking skills with the ability to write clearly for presentations, marketing copy and publicity</li><li>Must have deep understanding of identifying marketing needs and developing actionable, cost-effective plans</li><li>Must have knowledge of AP style, public relations writing and media relations skills</li><li>Must have project management experience</li><li>Must be self-motivated; possess excellent planning and organizational skills in meeting deadlines, and able to work with a minimum of supervision</li><li>Must be customer service oriented and able to work well with leadership, senior business leaders, staff, and community volunteers</li><li>Desktop publishing skills in addition to proficiency using social media, Microsoft PowerPoint and other Microsoft Office products are required.</li><li>Possess strong local network of vendors to use for finding partnership and in-kind opportunities</li><li>Possess strong local, regional and national network of media contacts to position HFUW as a leader in our community through public relations and media strategy</li></ul> PHYSICAL DEMANDS: Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 25 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, and computer.&nbsp; Demands also involve protracted concentration.&nbsp; Reliable transportation is required.&nbsp; Job involves frequent interactions with internal and external customers, and routinely intense public contact. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Marketing & Communications Director

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals. &nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

UWCNCT is seeking a dynamic, mission-driven Chief Philanthropy Officer who will understand the community and foster relationships with a wide range of constituents. Reporting directly to the Chief Executive Officer, the Chief Philanthropy Officer will be part of the senior management team. The Chief Philanthropy Officer is a visionary leader of a highly successful dedicated team of development staff who will have responsibility for the identification, cultivation, solicitation and stewardship of individuals, corporations, and foundations. This individual will manage the 100th Anniversary campaign and endeavor to position the organization as a community leader, convener, and positive change agent for long-term solutions to the community’s greatest needs. The Chief Philanthropy Officer will build a major gifts program by establishing strong relationships with donors who can generate major gifts, endowment gifts and deferred gifts. The organization will endeavor to position endowment as a critical strategic element of its community strategy. This position will be central to the UWCNCT’s mission "to engage and bring together people and resources committed to the well-being of children and families in our community.

United Way of Central and Northeastern CT

Chief Philanthropy Officer

The VITA Program Coordinator is responsible for overseeing the Volunteer Income Tax Assistance (VITA) Program, ensuring that eligible individuals in the community receive free, accurate tax preparation services in compliance with IRS guidelines. This role includes recruiting, training, and managing volunteers, maintaining program compliance, and fostering strong relationships with community partners to enhance service delivery and outreach.DUTIES AND RESPONSIBILITIES:The VITA Program Coordinator’s primary responsibilities include managing the VITA program, recruiting and overseeing volunteers, ensuring IRS compliance, and handling program reporting and documentation.<ul><li>Program Coordination:<ul><li>Oversee daily operations of the VITA program, ensuring smooth and timely delivery of tax preparation services.</li><li>Ensure tax services are provided to qualified individuals according to IRS guidelines and deadlines.</li></ul></li><li>Volunteer Recruitment and Management:<ul><li>Recruit, train, and manage volunteers to provide tax assistance.</li><li>Organize and lead volunteer orientations and training sessions.</li><li>Maintain a positive, supportive environment for volunteers.</li></ul></li><li>Compliance and Documentation:<ul><li>Ensure full compliance with all IRS VITA program requirements.</li><li>Maintain accurate records, including client interactions, volunteer hours, and program activities.</li><li>Submit all necessary documentation, forms, and reports to the Agency.</li></ul></li><li>Program Reporting and Evaluation:<ul><li>Track and report key performance metrics (volunteer engagement, client satisfaction, program outcomes).</li><li>Provide regular program updates to the Agency.</li></ul></li><li>Stakeholder Relations:<ul><li>Build and maintain relationships with community partners and stakeholders.</li><li>Serve as a liaison between volunteers, clients, and the Agency.</li></ul></li><li>Other Duties:<ul><li>Attend meetings, trainings, and events related to the VITA program.</li><li>Collaborate with Agency staff and community partners to improve program operations and identify new opportunities.</li></ul></li></ul>QUALIFICATIONS:<ul><li>Proven experience in program coordination and volunteer management.</li><li>Strong organizational, communication, and time management skills.</li><li>Ability to manage multiple priorities and deadlines.</li><li>Familiarity with IRS VITA program guidelines preferred, but training will be provided.</li><li>Ability to work independently and as part of a team.</li><li>Flexible working hours; evening and weekend availability may be required.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook); remote work tools experience is a plus.</li></ul>COMPENSATION AND BENEFITS:<ul><li>Contract Fee:Negotiable, starting at $25,000 for the contract term, paid in semi-monthly installments.</li><li>Time Off: Contractor is entitled to Agency staff holidays, considered as paid time off with no impact on compensation.</li><li>Work Schedule: Flexible hours, remote work possible; evenings and weekends may be required.</li></ul>WORKING CONDITIONS:<ul><li>Remote work flexibility, with occasional office visits as required to meet with Agency staff, volunteers, or partners.</li><li>Contractor will be expected to provide own work equipment (computer, internet, phone).</li></ul>

United Way of the CSRA

VITA Program Coordinator (Independent Contractor)

Position SummaryThe Vice President of Marketing &amp; Communications at United Way of Greenville County (UWGC) leads the development and execution of a comprehensive marketing, communications, and public relations strategy that advances United Way of Greenville County’s mission. This role will enhance the organization’s visibility, increase community engagement, compel philanthropic support, and ensure consistent messaging across all platforms.&nbsp;Ideally, the successful candidate will have a passion for storytelling and the skill to distill a large amount of information into a clear and compelling message that fosters authentic connections with diverse stakeholders.&nbsp;This role requires a big-picture thinker who is also willing to roll up their sleeves and actively participate in getting the work done. The role involves overseeing marketing, branding, media relations, digital strategy, and internal communications.&nbsp;The Vice President of Marketing &amp; Communication reports to the CEO and is a key member of the executive leadership team. The role will collaborate closely with the Chief Philanthropy Officer to ensure all fundraising and corporate engagement communication is aligned with the overall marking and communication strategy.&nbsp;Reports to : &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chief Executive OfficerLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Greenville, SCFLSA Status:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ExemptAreas of ResponsibilityDevelop and implement a strategic, comprehensive marketing and public relations plan that aligns with United Way’s mission, vision, values, and goals.Drive the organization’s digital presence through website management, social media strategy, SEO, and online fundraising initiatives.Oversee media relations, including press releases, media advisories, and interviews to increase positive coverage of the organization. Create and manage opportunities for thought leadership through op-eds, public speaking engagements, and partnership events.Evaluate the roles, responsibilities, and structure of the marketing and communications team (internal staff and external vendors) to ensure the most effective deployment of human and financial resources.&nbsp;Lead, mentor and manage staff to support ongoing professional development and accomplishment of both individual and collective goals.Oversee external agencies and vendors as needed to support marketing, branding, and public relations initiatives.Qualifications<ul><li>Bachelor’s degree in marketing, communications, public relations, or a related field is required (advanced degree preferred).</li><li>At least five years of experience in marketing, communications, and public relations is required with a proven track record of success and professional growth.&nbsp; Experience managing at least one direct report is preferred.&nbsp;</li><li>Exceptional written and verbal communication skills with an awareness of the nuance required to connect with diverse audiences.</li><li>Listen to understand and speak to be understood.&nbsp;</li><li>Obsess over the details, but don’t be a perfectionist.&nbsp;</li><li>Strive for best-in-class.&nbsp;</li><li>Challenge assumptions without being rude or disrespectful. Know when enough is enough.&nbsp;</li><li>Think big and be creative.</li><li>Be thoughtful and kind.&nbsp;</li></ul>

United Way of Greenville County

Vice President, Marketing and Communications

Why Choose United Way of Central Florida?Imagine going home each day with the satisfaction of knowing you’ve made a lasting difference. At United Way of Central Florida (UWCF), our team shares a powerful passion for creating positive change in our community. We work in a dynamic and supportive environment where every day brings new opportunities to uplift others. United by our commitment to service, we work hard because we know how much our community relies on us. Alongside a vibrant, positive work culture, we offer competitive benefits and career growth opportunities. If you're looking for a meaningful career that combines personal achievement with community impact, consider joining the United Way team.Position OverviewWe’re looking for a dedicated Community Wellness Navigator to serve Polk County residents by connecting them to the Polk HealthCare Plan and linking them to vital social services for food, housing, transportation, childcare, and more.Key Responsibilities<ul><li>Promote the Polk HealthCare Plan by guiding eligible residents through information and online enrollment.</li><li>Build awareness of local health and social resources for Polk County residents, connecting individuals and families with essential services like SNAP, Medicaid, and food distribution.</li><li>Provide ongoing support for clients and document each interaction accurately in our system.</li><li>Participate in proactive team initiatives to meet departmental goals and exceed benchmarks set by Polk County Indigent Healthcare.</li></ul>What We’re Looking For<ul><li>Flexible schedule, with availability to work some evenings and weekends.</li><li>Comfortable speaking to groups with frequent public interaction.</li><li>Strong problem-solving skills, with the ability to adapt to diverse situations.</li><li>Able to attend outdoor events and work in varying weather conditions.</li><li>Knowledgeable about Health and Human Service resources for Polk County residents.</li><li>Strong teamwork skills and experience working with multicultural, diverse populations.</li><li>Proficiency with Microsoft Office (Word, Excel) and familiarity with SharePoint is preferred.</li></ul>Ideal Candidate Profile<ul><li>Bachelor’s degree in health and human services or related field, or equivalent experience.</li><li>Previous experience in sales and strong interpersonal skills.</li><li>Time-management expertise and clear, effective communication skills.</li><li>Bilingual English/Spanish preferred.</li></ul>Physical RequirementsThis role involves working outdoors year-round in Florida’s climate. Candidates must be comfortable with varying weather conditions.Compensation and BenefitsThis role starts at $22.50 per hour and includes a comprehensive benefits package, paid time off, and holiday pay. When not at events, this position requires in-office presence.Ready to Make an Impact?If you're a motivated, community-centered individual eager to make a real difference, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the first step toward joining our mission-driven team.Diversity &amp; Inclusion at UWCFAt UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Community Wellness Navigator

Why Work for United Way?Do you want to go home every day knowing you’ve made a meaningful impact? At United Way of Central Florida (UWCF), you’ll join a team that’s passionate about making a difference in our local communities. We work in a fun, supportive environment where every day brings new opportunities to help others. Our team members share a deep commitment to service, and we work hard because we know how much our community depends on us. Along with a positive work culture, we offer great benefits and opportunities for advancement. If you’re looking for a rewarding career where you can be great while doing good, consider joining our United Way team!OverviewWe are seeking a dedicated, community-focused Lead Community Wellness Navigator to manage and connect Polk County residents with vital services such as the Polk HealthCare Plan, housing assistance, food resources, transportation, and more. This grant-funded position involves overseeing a team of Navigators, collaborating with community partners,&nbsp;If you are a strong leader with a passion for helping others, this could be the perfect role for you.Essential Duties and Responsibilities:<ul><li>Supervise and support Navigators/Peer Navigators in their daily tasks and ‘boots on the ground’ outreach efforts.</li><li>Maintain a schedule of community outreach events and assist with event planning and coverage.</li><li>Review and verify weekly reports from Navigators and provide monthly reports to internal staff.</li><li>Monitor health plan enrollment progress and assist eligible residents with the Polk HealthCare Plan application process.</li><li>Develop a thorough understanding of local social services and refer individuals to appropriate resources such as food, housing, and transportation assistance.</li><li>Represent the initiative by attending public events, speaking engagements, and meetings with community partners.</li><li>Build and nurture partnerships with local agencies and businesses to strengthen collaborative efforts.</li><li>Participate in team efforts to achieve departmental and organizational goals.</li><li>Perform other duties as needed to support the mission and goals of the organization.</li></ul>Qualifications/Requirements:<ul><li>Bachelor’s degree in health and human services or a related field is preferred.</li><li>Minimum of five years of progressively responsible work experience in the field, with strong leadership, communication, and interpersonal skills.</li><li>Bilingual skills are highly desirable.</li><li>Proficiency in Microsoft Office (Word, Excel) is required, with experience in SharePoint and PowerPoint preferred.</li><li>Strong organizational skills with attention to detail and the ability to work independently and collaboratively.</li><li>Comfortable engaging with the public, including speaking at community events and meetings.</li><li>Must be available for occasional evening and weekend work.</li><li>Reliable transportation required, with the ability to travel to worksites and community-based meetings. Driver’s License must be clear and valid.</li></ul>Physical Demands:This role involves outdoor work throughout the year in Florida, so candidates must be comfortable working in varying weather conditions.Salary and Benefits:The annual salary for this position is $55,000. We offer an excellent benefits package, and this position is expected to be in the office when not at event sites.Interested?If you’re a motivated, community-minded leader who wants to make a difference, we invite you to apply for this exciting opportunity. Send your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the first step toward joining our mission-driven team!Diversity &amp; Inclusion:At UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Lead Community Wellness Navigator

1 | P a g e 


United Way of Lancaster is looking for a Part-Time Resource Navigator to join our PA 211 
East team. United Way for nearly 100 years has brought together the financial resources of 
donors, the passion of community volunteers, the expertise of community partners, and the 
dedication of the United Way staff to create change in our community. If you are a 
passionate and dedicated individual with a desire to make a difference, we’d like to talk to 
you. 

The Resource Navigator Position is responsible for providing information, referral and 
prescreening for County specific programs. Exceptional customer service and accurate 
data recording is essential in this position, while acting in accordance with our values, 
vision, and mission. This position is part-time and fully remote but must be in the office 
for the 90-day introductory period for training. Must be flexible with the scheduled hours. 
Average hours are 20-25 hours per week. 

Responsibilities: 

 • Answering inbound phone calls in a timely manner. 
 • Assessing caller needs and facilitating appropriate referrals for families and individuals 

seeking health and human service information, including evaluating client eligibility 
using pre-determined screening criteria for a variety of specialized contracts 

 • Accessing the 211 database for resources and appropriately refer callers. 
 • Demonstrate proficiency in using call center software, computer hardware and 

telephone equipment 
 • Proficient in use of Text and Chat 
 • Provide information, referral and prescreening for callers from specific counties within 

the PA 211 East region who may be facing loss of their primary residence due to eviction. 

 
Qualifications: 

 • High School Diploma or GED 
 • Work experience in health and human services field a plus 
 • Bilingual in Spanish and English a plus 
 • A Valid Driver’s License is required 
 • Clearances are required with relevance to the position 
 • Excellent communication and listening skills, empathetic and calm attitude 
 • Ability to work in a fast-paced call center 


2 | P a g e 

This is a part-time hourly, non-exempt position. 

The pay range for this position is $18/hour to $21/hour 

Please send your resume to <a href="mailto:btice@uwlanc.org" target="_blank">btice@uwlanc.org</a>. No phone calls please. 
 

 
All United Way of Lancaster employees are employed at will. 

United way of Lancaster is an Equal Opportunity Employer committed to diversity in the 
workplace. 

All qualified applicants will receive consideration for employment without regard to sex, 
race, color, age, national origin, religion, sexual orientation, gender identity, protected 
veteran status, disability, or other protected status. 

<a href="mailto:btice@unwlanc.org" target="_blank">mailto:btice@unwlanc.org</a>

<ul>	<li>Responsibilities:</li>
	<li>Qualiï¬cations:</li>
</ul>

Part Time PA 211 Resource Navigator

POSITION SUMMARY The SVP of Resource Development leads HFUW's efforts to diversify and grow revenue across multiple streams, working closely with senior leadership to align fundraising strategies with organizational goals and drive innovation. They mentor the Resource Development team, ensure strong donor stewardship, and collaborate with key departments and community stakeholders to maximize fundraising impact, engagement, and retention.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Lead HFUW’s efforts to diversify and grow revenue streams by developing and executing a comprehensive Resource Development strategy. Align fundraising efforts with organizational goals, including corporate, individual, major and planned gifts, workplace campaigns, events, and foundations. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with the CEO, COO, and senior leadership team to set and achieve short- and long-term fundraising objectives. Drive innovation by leveraging new technologies and best practices to optimize donor engagement and revenue generation. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with the Community Impact team to ensure alignment of fundraising strategies with the organization’s mission, driving impactful outcomes for the communities served by HFUW. •&nbsp;&nbsp;&nbsp;&nbsp;Work closely with Marketing &amp; Communications, Events &amp; Experiences, and Finance to ensure a cohesive approach to fundraising, donor stewardship, and reporting. •&nbsp;&nbsp;&nbsp;&nbsp;Oversee the Resource Development budget, ensuring efficient use of resources to maximize fundraising impact. Ensure measurable goals are met and that all fundraising activities are executed with excellence. •&nbsp;&nbsp;&nbsp;&nbsp;Lead and mentor the RD team, fostering a high-performance culture. Provide ongoing coaching, training, and professional development opportunities to staff, ensuring alignment with department and organizational objectives. •&nbsp;&nbsp;&nbsp;&nbsp;Set clear expectations and hold staff accountable for fundraising outcomes. Provide regular performance feedback and implement strategies for continuous improvement and skill-building. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with volunteer leaders and community stakeholders to build a strong network of supporters, ensuring volunteers are motivated and aligned with the organization's goals. •&nbsp;&nbsp;&nbsp;&nbsp;Lead efforts to identify, cultivate, and solicit major donors, corporations, and foundations, expanding HFUW’s donor base. Design and implement strategies to increase donor engagement and retention across all segments. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure a strong focus on donor retention and satisfaction through personalized stewardship, clear communication of the impact of their gifts, and consistent engagement throughout the donor lifecycle. •&nbsp;&nbsp;&nbsp;&nbsp;Drive key fundraising initiatives, including workplace campaigns, special events, affinity groups, and online giving campaigns, ensuring alignment with HFUW’s mission and objectives. •&nbsp;&nbsp;&nbsp;&nbsp;Cultivate strategic partnerships with corporations, foundations, and high-net-worth individuals to secure long-term support for HFUW’s programs. •&nbsp;&nbsp;&nbsp;&nbsp;Use data analytics and market trends to inform fundraising strategies, track progress, and adjust tactics to ensure targets are met. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and implement systems for tracking and reporting on fundraising progress, ensuring all revenue streams are aligned with organizational goals and outcomes. •&nbsp;&nbsp;&nbsp;&nbsp;Monitor and adjust strategies based on financial performance, market conditions, and emerging opportunities, with a focus on mitigating risks while capitalizing on growth opportunities. •&nbsp;&nbsp;&nbsp;&nbsp;Act as a visible leader in the community, cultivating relationships with business leaders, volunteers, donors, and key stakeholders to promote HFUW’s mission and programs. •&nbsp;&nbsp;&nbsp;&nbsp;Guide and support volunteer committees to leverage peer-to-peer engagement, maximize fundraising efforts, and drive long-term donor loyalty. •&nbsp;&nbsp;&nbsp;&nbsp;Work with the Marketing &amp; Communications team to develop materials and campaigns that resonate with target donor segments, ensuring effective messaging and outreach. •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to overall organizational success by performing other duties and responsibilities as assigned.JOB REQUIREMENTS Job requirements include: •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in business administration, nonprofit management, or related field required, or equivalent combination of experience and education may be considered in lieu of degree. Master’s degree preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Certified Fundraising Professional (CFRE) preferred.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Ten years of experience in fundraising, philanthropy, or resource development, with at least 5 years in a senior leadership role, required.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience managing cross-functional teams and working with senior leaders to drive organizational success. •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record of leading successful fundraising campaigns, cultivating major gifts, and building strategic partnerships.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communication, negotiation, and interpersonal skills. •&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with fundraising technologies, CRM platforms, and data analytics.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Understanding of tax laws, planned giving and corporate social responsibility practices. •&nbsp;&nbsp;&nbsp;&nbsp;Public speaking and presentation experience required. •&nbsp;&nbsp;&nbsp;&nbsp;Intermediate experience with Microsoft Office required.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Must have access to a private, secure, and stable internet connection. •&nbsp;&nbsp;&nbsp;&nbsp;Must have access to a quiet, confidential workspace.COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively.&nbsp; Business Ethics - Ability to work with integrity and ethics.&nbsp; Conflict Resolution - Encourage open communication to resolve difficult situations. Strategic Thinking - Develop strategies to achieve organizational goals. Delegation - Delegates and monitors independent work assignments.&nbsp; Change Management - Builds commitment from those affected by change.&nbsp; Visionary Leadership - Mobilizes others to fulfill the vision.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.PHYSICAL DEMANDS Physical demands include:&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Constantly remaining in a stationary position, often sitting for prolonged periods. •&nbsp;&nbsp;&nbsp;&nbsp;Constantly communicating with others to exchange information through speaking, hearing, reading, and writing both in-person and virtually. •&nbsp;&nbsp;&nbsp;&nbsp;Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard. •&nbsp;&nbsp;&nbsp;&nbsp;Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Constantly viewing information on a computer screen. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Frequently traveling to the office or offsite location.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Occasional standing for prolonged periods. •&nbsp;&nbsp;&nbsp;&nbsp;Occasional lifting and moving of items weighing up to approximately 20 pounds. •&nbsp;&nbsp;&nbsp;&nbsp;Occasional bending, stooping, or kneeling.WORKING CONDITIONS Working conditions include: •&nbsp;&nbsp;&nbsp;&nbsp;Hybrid inside working environment.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;High level of long periods of concentration. •&nbsp;&nbsp;&nbsp;&nbsp;Constant staff interaction.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Constant outside donor/partner interaction. •&nbsp;&nbsp;&nbsp;&nbsp;Reliable transportation required. •&nbsp;&nbsp;&nbsp;&nbsp;Occasional travel to multiple locations.

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