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POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Specialist, 211 & Crisis Services

POSITION TITLE: Team UP AmeriCorps Coordinator 
	FLSA: Hourly 
	PAY RATE: $24.04/hour (20-40 hours per week - negotiable) 
	REPORTS TO: VP of Strategic Partnerships
POSITION OBJECTIVE: 
	The Team UP AmeriCorps Coordinator, under direct supervision of the AmeriCorps Director, supports all programmatic aspects of Team UP AmeriCorps. This includes program planning, member management, communication/outreach, grant compliance, host site support, and data/program reporting. The AmeriCorps Coordinator will be required to build upon and create positive relationships with all entities involved with the program: members, site supervisors, community partners, funders, host sites, and the communities served.
INTRODUCTION TO Team UP AmeriCorps: 
	Led by the United Way of Southwest Colorado (UWSC), Team UP AmeriCorps places AmeriCorps State &amp; National (ASN) members directly at local non-profits, schools, and government agencies to expand or implement new programs and projects. Members serve for a 12-month term of National Service to improve outcomes in Education, Economic Opportunity, and Healthy Futures. Team UP AmeriCorps provides hand-on experience and opportunities for training and professional development to its members while supporting communities in Southwest Colorado. Team UP AmeriCorps is currently in its fifth year of programming with plans to continue and expand in years to come. Members serve within the UWSC’s five-county region: Archuleta, La Plata, Montezuma, Dolores, and San Juan counties.
CORE COMPETENCIES FOR ALL UNITED WAY STAFF: 
	● Mission-focused: creates real social change that leads to better and healthier communities, and drives performance and professional motivations 
	● Relationship-oriented: understands that people come before process, and is astute in cultivating and managing relationships toward a common goal 
	● Collaborator: understands roles and contributions of all sectors of the community, and can mobilize resources (financial and human) through meaningful engagement 
	● Results-driven: dedicated to promoting shared, measurable goals for the common good, as well as creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact 
	● Brand steward: understands role in growing and protecting the reputation and results of the greater United Way network 
	● Justice, Diversity, Equity, and Inclusion: committed to furthering United Way’s commitment to removing barriers and providing support for Black, Indigenous, and other Peoples of Color (BIPOC)
PRIMARY JOB RESPONSIBILITIES/DUTIES:
● Program Planning 
	○ Lead member recruitment initiatives 
	· Assist with updating existing and creating new Position Descriptions 
	· Post Position Descriptions on Team UP Website, eGrants/myAmeriCorps, and other relevant internal and external sites 
	· Follow, update, and improve recruitment plan 
	· Attend recruitment events; speak with potential candidates about service opportunities 
	· Manage incoming member applications by scheduling and conducting Preliminary Interviews and coordinating with Host Sites 
	○ Onboard and enroll new members at program start (September) and throughout the program year (rolling enrollment) 
	· Engage and support new members prior to their Term of Service (housing support, welcome email, regular communication, etc.) 
	· Assist with enrolling and importing member info into AmeriCorps systems (eGrants &amp; OnCorps) 
	· Assist with assisting with National Service Criminal History Checks 
	· Help plan and co-facilitate Team UP AmeriCorps Member Orientation with specific focus on team-building and connection activities 
	○ As relevant, engage with potential new Host Sites and seek opportunities for program expansion 
	● Member Management 
	○ Be responsive to member and site supervisor needs by providing support, promoting professional development, and addressing concerns through problem-solving 
	○ Learn and manage the OnCorps database system 
	· Send timesheet reminders to Members and Site Supervisors 
	· Monitor timesheets for compliance and progress 
	○ Review Monthly Status Updates from members and site supervisors 
	· Recognize successes and highlights 
	· Respond to concerns and needs 
	○ Perform periodic regional Site Visits to engage with members and ensure program compliance 
	○ Perform scheduled regional 360° evaluation to provide/receive feedback on the member, host site, and AmeriCorps program 
	○ Help plan and co-facilitate monthly Cohort Connection Calls with specific focus on connection and team-building 
	○ Help plan and co-facilitate monthly Team UP AmeriCorps trainings and/or service projects with specific focus on connection, group dynamics, and “life after AmeriCorps” 
	● Communications/Outreach: 
	○ Increase Team UP AmeriCorps presence on social media by managing current and creating new accounts 
	○ Increase local knowledge of Team UP AmeriCorps through community communication 
	○ Update and possibly create new marketing and recruitment materials keeping in line with the AmeriCorps and Team UP brand guidelines 
	● Grant Compliance: 
	○ Learn about and comply with all grant contacts and program policies 
	● Host Site Support: 
	○ Assist with Site Supervisor Orientation and as-needed periodic host site trainings 
	● Data Management/Program Reporting 
	○ Assist with internal and external reporting efforts
ADDITIONAL JOB RESPONSIBILITIES/DUTIES: 
	● Represent the AmeriCorps Director at meetings or functions when required 
	● Coordinate with UWSC’s Team UP Collective Impact Initiative 
	● Attend applicable AmeriCorps training and conferences 
	● Provide feedback on and assist with the betterment and expansion of Team UP AmeriCorps 
	● Be a steward of UWSC and AmeriCorps in our five-county region
For qualifications, please see attached full description

2 Part time Jobs in United States