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We Love What Makes You UniqueYour perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As an organization, we are&nbsp;<a href="https://www.uwgnh.org/equity-statement" target="_blank">committed</a> to addressing systemic racism and injustice in our community, our partnerships, and our practices.&nbsp;Who We Are Looking ForAre you a parent living in New Haven? Are you passionate about supporting other parents? Are you organized and excited about helping programs run smoothly ? UWGNH is seeking a Parent Ambassador Program Coordinator to support our Parent Ambassador Program, which&nbsp;ensures that more families in New Haven have the information they need to support their child’s healthy development and education prior to starting kindergarten.Parent Ambassadors – parents or caregivers who enjoy educating other parents about the opportunities and supports that are available for young children – are the backbone of the Parent Ambassador Program. &nbsp;This position is responsible for ensuring Parent Ambassadors are supported in their community outreach efforts and that the program is organized and efficient and meets the requirements of our grant funding.&nbsp;KEY AREAS OF RESPONSIBILITYProgram Coordination:<ul><li>Manage logistics for meetings (space, child care, food)</li><li>Approve timesheets and process bi-weekly invoices</li><li>Co-create slide deck/agenda for meetings</li><li>Research and order items through the Parents Connecting Parents Grant, including&nbsp;outreach materials and incentives</li></ul>Facilitation and Leadership:<ul><li>Plan and hold weekly check-ins with Parent Ambassadors (currently Mondays from 5pm-5:30pm via zoom).</li><li>Plan and co-facilitate monthly Parent Ambassador Learning Network (currently Mondays once a month at United Way).</li><li>Act as main point of contact for Parent Ambassadors.</li><li>Coordinate community outreach with Parent Ambassadors and State-level Coordinator.</li><li>Manage scheduling of Parent Ambassadors at community events.</li><li>Coordinate special projects like RAPID Survey, Parent Resource Folders, Winter Fest Event, Week of the Young Child.</li></ul>MINIMUM QUALIFICATIONS:<ul><li>Must be a parent and resident of New Haven.</li><li>Ability to work with diverse staff and community members.</li><li>Good communication skills, both in writing and speaking.</li><li>Proficiency with Microsoft products including Outlook, Word, Excel, and other Office 365 applications.</li><li>Two to three years of related supervisory and work experience, preferably in a non-profit setting.&nbsp;</li></ul>DESIRED KNOWLEDGE &amp; SKILLS:  &nbsp;  &nbsp;<ul><li>Parent of a child in the age range of newborn to 5 years.</li><li>Experience facilitating learning communities and small group training.</li><li>Bilingual (English/Spanish).</li><li>Demonstrated comfort in learning new software/online tools as needed.</li><li>Personal qualities of integrity, credibility, and dedication to the mission of UWGNH.&nbsp;</li></ul>JOB RELATIONSHIPS WITH:&nbsp;&nbsp;United Way staff; Parents within the New Haven communitySUPERVISORY RESPONSIBILITIES:&nbsp;&nbsp;Oversee and manage the activities of contracted Parent Ambassadors WORKING CONDITIONS:&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;<ul><li>Part-time, anticipated schedule of 20 hours/week.</li><li>Hybrid position, expected to work 3 days/week in our New Haven office.&nbsp;</li><li>Ability to work outside of normal 9am-5pm business hours as needed; Regular evening and some weekend responsibilities. &nbsp;&nbsp;</li><li>Normal office environment with little exposure to dust, noise, or temperature.</li><li>Ability to lift up to 20 pounds.</li><li>Extended viewing of computer monitor.&nbsp;&nbsp;</li></ul>SALARY RANGE:&nbsp;$35.00/hourIn accordance with organizational policies, this position requires a criminal background check as a condition of employment.About United WayUnited Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational&nbsp;<a href="https://uwgnh.org/sites/uwgnh/files/2024-03/UWGNH%20Our%20Values%202024-website.pdf" target="_blank">values</a>.United Way is an Equal Opportunity Employer.Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!To apply: <a href="https://recruiting.paylocity.com/Recruiting/Jobs/Details/2943737" target="_blank">United Way Of Greater New Haven Inc - Parent Ambassador Program Coordinator</a>

The United Way Of Greater New Haven

Parent Ambassador Program Coordinator

This is a unique position with flexible schedule opportunities. &nbsp;This role is full time during our high season (September - March) then approximately 30+ hours/week April - August.ABOUT US United Way of the Lowcountry unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that create opportunities for members of our community to achieve self-sufficiency. United Way of the Lowcountry currently partners with corporate, foundation, individual, and government funders to address the community’s most pressing needs and drive sustainable results. In Beaufort and Jasper counties, we're working to create a brighter future for all. We do this in two ways: by providing essential services that meet the immediate needs of our most vulnerable residents and by investing strategically in education and economic mobility programs.&nbsp;Position Summary: The Administrative Coordinator is a detail-oriented and proactive role that provides coordination and essential support to our team, President/CEO, and Board of Directors. This role involves a variety of administrative responsibilities that help facilitate the smooth operation of our programs and initiatives. The ideal candidate will have strong organizational skills, a commitment to our mission, and the ability to work collaboratively in a fast-paced environment. The ideal individual will have the ability to exercise good judgment in a diversity of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.

United Way of the Lowcountry

Administrative Coordinator

Shelter Associate, Housing Navigation Center Job Description&nbsp;United Way of Weld County&nbsp;ORGANIZATION OVERVIEWUnited Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed.OVERVIEW OF RESPONSIBLITIESThe Housing Navigation Center (HNC) is a resource center that provides services to people experiencing homelessness, helps people regain housing, and helps households in Weld County navigate local housing resources. As part of Weld’s Way Home, Weld County’s initiative to address and prevent homelessness, the HNC provides clear access to housing services ranging from homelessness prevention to overnight shelter. The person in this role will use a Housing First focus to assist in overnight shelter operations and tasks. They will work directly with people experiencing homelessness to provide a safe, effective, and welcoming emergency shelter.KEY RESPONSIBILITIESGeneral Duties<ul><li>Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources</li><li>Maintain overnight shift availability, including the ability to fill in shifts when needed</li><li>Perform shelter check-in/check-out responsibilities including completing intakes, assisting with meal service, preparing sleeping areas, handing out donations, and maintaining shelter cleanliness and organization</li><li>Carry out HNC policies and procedures for overnight shelter activities including COVID-19 procedures, shelter safety policies, and general operational procedures</li><li>Utilize trauma-informed de-escalation techniques to address guest concerns and mitigate conflict</li><li>Maintain relationships among community partner agencies, key stakeholders, and the Weld County community to increase awareness of shelter resources and to maintain shelter stability</li><li>Coordinate with the HNC staff to ensure seamless service delivery between daytime and night-time operations&nbsp;</li><li>Assist in staffing extreme weather days during daytime shelter hours, when required</li><li>Maintain neighborhood relationships around the HNC</li><li>Participate in training around Housing First, Trauma-Informed Care, Mental Health First Aid, and other necessary topics&nbsp;</li><li>Ensure data reporting through the Homelessness Management Information System (HMIS)</li></ul>United Way of Weld County General&nbsp;<ul><li>Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).</li><li>Support fundraising efforts of United Way and activities that support United Way.</li><li>Support United Way annual events, disaster response, and other activities as assigned.</li><li>Participate in staff meetings and in service opportunities.</li><li>Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.</li><li>Other duties as assigned.</li></ul>UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF<ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>ESSENTIAL SKILLS<ul><li>Ability to work flexible hours including evenings, weekends, and overnight shifts</li><li>Self-motivated; proven excellent performance standards and quality of work</li><li>Excellent customer service and phone skills</li><li>Effective interpersonal communication skills including one-on-one conversations</li><li>Ability to effectively respond to escalated situations or crisis&nbsp;</li><li>Data and intake experience in HMIS or related data systems</li><li>Networking and community relationship building skills</li><li>Ability to work independently and as a team player</li></ul>EDUCATION/EXPERIENCE REQUIREMENTS<ul><li>High school diploma&nbsp;</li><li>Homeless services, case management, social work, health/human services, public health, or related nonprofit experience preferred</li><li>Experience utilizing trauma-informed care, de-escalation, Housing First, and person-centered care principles</li><li>Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness</li></ul>POSITION STATUS<ul><li>Part-time (20-30 hours/week), hourly, non-exempt</li><li>Work hours are in the evenings, overnights, and weekends</li><li>Holidays required, holiday pay included at 2x hourly rate</li><li>Background check required</li><li>Random &amp; reasonable suspicion drug testing</li><li>Salary range (h3): $16.77/hour – $18.88/hour<ul><li>Additional $2/hour overnight differential</li><li>Bilingual differential available</li></ul></li></ul>BENEFITS<ul><li>The leave plan includes vacation, sick, parental leave, and short-term disability.</li><li>Flexible work hours with potential downtime for school work, ideal for university students</li><li>Evening meals provided during work shifts</li></ul>EQUAL OPPORTUNITY EMPLOYMENT STATEMENTUnited Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.APPLICATION INSTRUCTIONSPlease apply on United Way of Weld County’s website at&nbsp;<a href="https://www.unitedway-weld.org/careers" target="_blank">https://www.unitedway-weld.org/careers</a>. Applications should include a resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled. All questions should be directed to Emily De Wett, Shelter Operations Manager at&nbsp;<a href="mailto:edewett@unitedway-weld.org" target="_blank">edewett@unitedway-weld.org</a>. No phone calls please.&nbsp;

United Way of Weld County

Shelter Associate

<h2>Front Desk Receptionist (afternoon)</h2><h2>United Way of Weld County</h2>ORGANIZATION OVERVIEWUnited Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed.<h2>OVERVIEW OF RESPONSIBILITES</h2>The Front Desk Receptionist is United Way’s lead representative for those who are working at and visiting its 814 9th Street, Greeley, location to conduct business or to receive assistance. This role welcomes the public, refers to an applicable resource, contacts the person with whom they are meeting, or directs them to a meeting room.&nbsp; The receptionist answers all incoming calls and directs them accordingly. Staff monitors front and back door intercom system and allows entrance. The position is also responsible for clerical and other duties in support of the finance department and the larger organization.<h2>KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS</h2><ul><li>Become familiar with all United Way programs, events and activities to ensure efficient and effective direction of guests, be they in-person or contacting the organization by phone or e-mail.</li><li>Welcome United Way visitors, board of directors, and staff in a professional and courteous manner.</li><li>Answer incoming calls and direct calls to appropriate staff. Check general voice mail box.&nbsp;</li><li>Accept and log deliveries and notify applicable staff of arrival.</li><li>Process mail daily and deliver to mail boxes.</li><li>Process cash and check receipts daily and prepare for deposit.</li><li>Review newspapers and other necessary documents.</li><li>Receive in-person monetary and in-kind donations as needed.</li><li>Work with occasional visitors who are in crisis; direct to staff that can best be of assistance.</li><li>Typing, tracking data, reporting, and scheduling. Email correspondence with staff.</li><li>Ongoing communication with supervisor regarding any concerns about office operations.</li><li>Inform supervisor of needed supplies.</li><li>Perform tasks for President &amp; CEO, Chief Operating Officer, and other departments as assigned.&nbsp;</li><li>Support other United Way staff in ways that are consistent with role.</li><li>Open/close office areas and turn on/off lights.&nbsp;</li><li>Keep kitchen and other common spaces clean. If a need is too distracting to front desk duties, ask others for assistance.</li><li>Monitor front lobby area, which serves as a place where visitors can access resources, for cleanliness and needed supplies.</li></ul>United Way of Weld County General&nbsp;<ul><li>Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).</li><li>Support fundraising efforts of United Way and activities that support United Way.</li><li>Support United Way annual events, disaster response, and other activities as assigned.</li><li>Participate in staff meetings and in service opportunities.</li><li>Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.</li><li>Other duties as assigned.</li></ul><h2>UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF</h2><ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul><h2>ESSENTIAL SKILLS</h2><ul><li>Possess a spirit of hospitality, care, helpfulness, and improvement.</li><li>Interest and ability to work with people from various backgrounds and/or limited English capabilities.</li><li>Ability to answer phones in a concise, pleasant, welcoming and professional manner.&nbsp;</li><li>Ability to communicate with public in a pleasant and professional manner.</li><li>Computer skills in Microsoft Office Suite (Excel, Outlook, Word, etc.) and similar programs.</li><li>Ability to multi-task.&nbsp;</li><li>Ability to handle difficult phone or customer related situations.</li><li>Ability to remain calm and professional during a crisis situation.</li></ul><h2>EDUCATION/EXPERIENCE REQUIREMENTS</h2><ul><li>High School degree or equivalent experience</li><li>1-2 years’ experience in a related role</li><li>Bi-lingual (English/Spanish) preferred</li></ul>POSITION INFORMATION<ul><li>Part-time (16-20 hours) non-exempt</li><li>Pay Range (H1): $14.80-$16.02 per hour<ul><li>Plus $.48 per hour Spanish speaking differential, if applicable</li></ul></li><li>Supervisory duties: none</li><li>Reports to: Chief Operating Officer&nbsp;</li><li>Eligible for remote work: no</li><li>Background check required</li></ul>BENEFITS<ul><li>The leave plan includes vacation, sick, short-term disability, and at least 14 paid holidays.</li><li>The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors.</li></ul>EQUAL OPPORTUNITY EMPLOYMENT STATEMENTUnited Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.<h2>APPLICATION INSTRUCTIONS</h2>Please apply online through the unitedway-weld.org website. Include a resume and cover letter in application. No phone calls please. All questions should be directed to&nbsp;Lyle SmithGraybeal, Chief Operating Officer, at&nbsp;<a href="mailto:lyle@unitedway-weld.org" target="_blank">lyle@unitedway-weld.org</a>.&nbsp;Review of applications will begin on December 9, 2024, and will continue until position is filled.&nbsp;

Front Desk Receptionist (afternoon)

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Recovery Peer Specialist has a vital role in 988, to provide support for people experiencing suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating seeking professional help to address suicidal intensity, mental health or substance use conditions. The Peer Specialist will support callers on their mental health recovery journey, providing timely access to mental well-being support and caring contacts.The Peer Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts.&nbsp; This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Complete required training.</li><li>Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Be fully prepared to begin answering phone lines promptly per assigned work schedule. Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of the 988 LIFE LINE Program by completing all other tasks as assigned.</li><li>Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 988 training standards.&nbsp;</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Develop and implement crisis related safety plans.</li><li>If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help the inquirer make an informed decision.</li><li>In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes.</li></ul>Experience/Position Requirements:<ul><li>Lived experience with mental health crisis, hopelessness, or suicidal intensity&nbsp;</li><li>State of Florida Certified Recovery Peer Specialist or eligible to pursue certification</li><li>High school diploma/GED, with a minimum one year experience in the human services, social work, or customer services field required</li><li>Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable.&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;</li><li>Must pass pre-employment drug screening.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills</li><li>Ability to conduct approved suicide assessment</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 LIFE LINE is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of 988 LIFE LINEs clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 LIFE LINE is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Peer Support Specialist, Crisis & 988

CARE ACADEMY OUT-OF-SCHOOL TIME (OST) PROGRAM –JOB DESCRIPTIONS
Positions Available:&nbsp;Site Coordinator, Program Assistant, Program Aide
Reports To:&nbsp;&nbsp;CARE Academy OST Program Director&nbsp; &nbsp;-&nbsp; &nbsp;On Site:&nbsp; Reports to Site Coordinator
Location:Billings and Laurel
Type of Position:&nbsp; Part-time; Permanent
FLSA Status:Non-Exempt
Hours:&nbsp; Maximum 35 hours/week; M-F; hours are 6:30am-8:00 am and 1:45- 6:00 pm during the school year.&nbsp; Additional hours, as required, during PIR days, Early-outs, School (non-legal) holidays, and summer are generally 6 hour shifts, schedule determined by the OST Program Director.&nbsp;&nbsp;
Salary Range:$10.00 - $15.00 per hour, DOE
ROLE:&nbsp; Help implement the CARE Academy Before and After School Program at assigned program sites in Billings and Laurel; provide a safe place for children during non-school time hours where they can enjoy enriching activities.&nbsp;&nbsp;&nbsp;
ABOUT CARE ACADEMY:&nbsp; CARE Academy was originally an elementary OST program operated by Billings Public Schools.&nbsp; United Way of Yellowstone County (UWYC) assumed responsibility of CARE Academy in the fall of 2009, and operates at five locations, serving between 300-350 students daily.&nbsp; CARE Academy offers Whole Day programs on most school holidays and PIR Days.&nbsp; CARE Academy also offers a summer program that serves between 70-80 students each summer. &nbsp;&nbsp;Laurel Public Schools CARE Academy locations are at West and Graff.&nbsp;
DUTIES AND RESPONSIBILITIES
<ol><li>Work cooperatively and in conjunction with Program Director, Site Coordinator, Principals, teachers, parents and students.</li>
<li>Assist in implementing the activities offered to students.</li>
<li>Assist in tutoring CARE Academy students during homework help time.</li>
<li>Assist with distributing daily snacks to students.</li>
<li>Attend staff training opportunities provided for CARE Academy staff and volunteers.</li>
<li>Maintain standards of students behavior needed to achieve a safe and positive climate in the before and after school program for students and staff.</li>
<li>Communicate clearly and regularly with the Director regarding all aspects of the program.</li>
<li>Greet and assist all students, parents, staff, and visitors.</li>
<li>Assist in special CARE Academy activities that may include all program sites.</li>
</ol>GENERAL RESPONSIBILITIES
<ol><li>Support and abide by agency policies, procedures and philosophies.</li>
<li>Maintain standards of safe working conditions.</li>
<li>Serve as a United Way of Yellowstone County ambassador at all times by communicating the mission and vision of United Way.</li>
<li>Perform other duties assigned by the Site Coordinator and/or Program Director.</li>
</ol>EDUCATION and/or EXPERIENCE
High School graduate; experience in childcare, working with youth at elementary level preferred.&nbsp; Must be professional, organized, and courteous.&nbsp; Must submit to and pass a criminal background check.
SKILLS &amp; ABILITIES
<ol><li>Language Skills:&nbsp; Ability to read, analyze, and interpret professional documents. Ability to write and create documents in a manner that is understandable and organized. Ability to effectively present information and respond to questions. Ability to use effective interpersonal communication skills when interacting with staff, parents, school personnel, community partners, and others.</li>
<li>Reasoning Ability:&nbsp; Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.&nbsp; Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.</li>
<li>Human Resource Skills:&nbsp; Ability to assist with conflict management and uphold UWYC values and ethics.&nbsp; Ability to engage in strategic thinking and planning.</li>
<li>Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:&nbsp;</li>
</ol><ul><li>Standing 50% or more</li>
<li>Ability to travel to CARE Academy school locations</li>
<li>Ability to handle light lifting, such as groceries for snacks, books, games and other materials</li>
<li>Walk up and down stairs to reach rooms/space assigned to CARE Academy</li>
<li>Ability to see, hear, and respond to staff and students in the program</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
<ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.</li>
<li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li>
<li>Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li>
<li>Results-Driven: Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li>
<li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li>
</ul>ORGANIZATION OVERVIEW 
Mission:&nbsp; To improve lives by mobilizing the caring power of the community.
Vision:&nbsp; United Way of Yellowstone County is the primary community-building organization in South Central Montana. We provide leadership to effectively mobilize people, financial and strategic resources to improve people's lives. We identify and address the community's priority needs and provide solutions that achieve measurable results and sustained community change.
DIVERSITY, EQUITY &amp; INCLUSION STATEMENT 
Diversity is a core value at UWYC. We are passionate about building and sustaining an inclusive and equitable working environment. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.
Diversity, equity and inclusion are vital to achieving our mission, living our values, and advancing the common good. UWYC is committed to diversity, equity and inclusion within its own organization and the community. The officers, directors, committee members, employees and persons served by UWYC shall be selected in a manner to promote diversity, equity and inclusion and entirely on a non-discriminatory basis with respect to race, religion, national origin, ethnicity, age, gender, gender identity and expression, disability, sexual orientation, veteran-status, familial status, or socio-economic status.
The United Way of Yellowstone County is an equal opportunity employer and adheres to a policy that no qualified person shall be discriminated against because of race, color, national origin or ancestry, age, sex, marital status, or disability in any program or activity for which it is responsible.
Compensation 
<ol><li>Hiring Salary Range: $10.00 - $15.00 per hour, DOE</li>
<li>Benefits: </li>
</ol><ul><li>Paid time off (two personal days) after 6-month probation period.</li>
<li>403(b) Retirement plan (Once eligible and the service requirements are met, UWYC contributes 5% to the 403(b) Thrift Plan on behalf of the employee, and will match the employee's contribution up to an additional 5%).</li>
<li>Free childcare at an eligible CARE site.</li>
<li>Flex Direct Insurance.</li>
</ul>Interested applicants should submit a resume and cover letter via email to <a href="mailto:unitedway@uwyellowstone.org" target="_blank">unitedway@uwyellowstone.org</a> using “CARE Academy” in the subject line.

United Way of Yellowstone County

CARE Academy Before and After School Program

POSITION TITLE: Team UP AmeriCorps Coordinator 
	FLSA: Hourly 
	PAY RATE: $24.04/hour (20-40 hours per week - negotiable) 
	REPORTS TO: VP of Strategic Partnerships
POSITION OBJECTIVE: 
	The Team UP AmeriCorps Coordinator, under direct supervision of the AmeriCorps Director, supports all programmatic aspects of Team UP AmeriCorps. This includes program planning, member management, communication/outreach, grant compliance, host site support, and data/program reporting. The AmeriCorps Coordinator will be required to build upon and create positive relationships with all entities involved with the program: members, site supervisors, community partners, funders, host sites, and the communities served.
INTRODUCTION TO Team UP AmeriCorps: 
	Led by the United Way of Southwest Colorado (UWSC), Team UP AmeriCorps places AmeriCorps State &amp; National (ASN) members directly at local non-profits, schools, and government agencies to expand or implement new programs and projects. Members serve for a 12-month term of National Service to improve outcomes in Education, Economic Opportunity, and Healthy Futures. Team UP AmeriCorps provides hand-on experience and opportunities for training and professional development to its members while supporting communities in Southwest Colorado. Team UP AmeriCorps is currently in its fifth year of programming with plans to continue and expand in years to come. Members serve within the UWSC’s five-county region: Archuleta, La Plata, Montezuma, Dolores, and San Juan counties.
CORE COMPETENCIES FOR ALL UNITED WAY STAFF: 
	● Mission-focused: creates real social change that leads to better and healthier communities, and drives performance and professional motivations 
	● Relationship-oriented: understands that people come before process, and is astute in cultivating and managing relationships toward a common goal 
	● Collaborator: understands roles and contributions of all sectors of the community, and can mobilize resources (financial and human) through meaningful engagement 
	● Results-driven: dedicated to promoting shared, measurable goals for the common good, as well as creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact 
	● Brand steward: understands role in growing and protecting the reputation and results of the greater United Way network 
	● Justice, Diversity, Equity, and Inclusion: committed to furthering United Way’s commitment to removing barriers and providing support for Black, Indigenous, and other Peoples of Color (BIPOC)
PRIMARY JOB RESPONSIBILITIES/DUTIES:
● Program Planning 
	○ Lead member recruitment initiatives 
	· Assist with updating existing and creating new Position Descriptions 
	· Post Position Descriptions on Team UP Website, eGrants/myAmeriCorps, and other relevant internal and external sites 
	· Follow, update, and improve recruitment plan 
	· Attend recruitment events; speak with potential candidates about service opportunities 
	· Manage incoming member applications by scheduling and conducting Preliminary Interviews and coordinating with Host Sites 
	○ Onboard and enroll new members at program start (September) and throughout the program year (rolling enrollment) 
	· Engage and support new members prior to their Term of Service (housing support, welcome email, regular communication, etc.) 
	· Assist with enrolling and importing member info into AmeriCorps systems (eGrants &amp; OnCorps) 
	· Assist with assisting with National Service Criminal History Checks 
	· Help plan and co-facilitate Team UP AmeriCorps Member Orientation with specific focus on team-building and connection activities 
	○ As relevant, engage with potential new Host Sites and seek opportunities for program expansion 
	● Member Management 
	○ Be responsive to member and site supervisor needs by providing support, promoting professional development, and addressing concerns through problem-solving 
	○ Learn and manage the OnCorps database system 
	· Send timesheet reminders to Members and Site Supervisors 
	· Monitor timesheets for compliance and progress 
	○ Review Monthly Status Updates from members and site supervisors 
	· Recognize successes and highlights 
	· Respond to concerns and needs 
	○ Perform periodic regional Site Visits to engage with members and ensure program compliance 
	○ Perform scheduled regional 360° evaluation to provide/receive feedback on the member, host site, and AmeriCorps program 
	○ Help plan and co-facilitate monthly Cohort Connection Calls with specific focus on connection and team-building 
	○ Help plan and co-facilitate monthly Team UP AmeriCorps trainings and/or service projects with specific focus on connection, group dynamics, and “life after AmeriCorps” 
	● Communications/Outreach: 
	○ Increase Team UP AmeriCorps presence on social media by managing current and creating new accounts 
	○ Increase local knowledge of Team UP AmeriCorps through community communication 
	○ Update and possibly create new marketing and recruitment materials keeping in line with the AmeriCorps and Team UP brand guidelines 
	● Grant Compliance: 
	○ Learn about and comply with all grant contacts and program policies 
	● Host Site Support: 
	○ Assist with Site Supervisor Orientation and as-needed periodic host site trainings 
	● Data Management/Program Reporting 
	○ Assist with internal and external reporting efforts
ADDITIONAL JOB RESPONSIBILITIES/DUTIES: 
	● Represent the AmeriCorps Director at meetings or functions when required 
	● Coordinate with UWSC’s Team UP Collective Impact Initiative 
	● Attend applicable AmeriCorps training and conferences 
	● Provide feedback on and assist with the betterment and expansion of Team UP AmeriCorps 
	● Be a steward of UWSC and AmeriCorps in our five-county region
For qualifications, please see attached full description

United Way of Southwest Colorado

Team UP AmeriCorps Coordinator

<a href="https://www.unitedwaygkc.org/" target="_blank">UWGKC</a> serves as a non-profit, focused on bettering the communities of Kansas City through transformative change by providing or allocating social services focused on health, education and financial stability. We’re more than fundraisers. We’re the hand-raisers and game changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. Join us.
United Way of Greater Kansas City is seeking Part-time Community Resource Navigators for the 211 information and referral line. The Community Resource Navigators will be responsible for handling local and contract calls, providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up for 211.

United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources. 211 maintains a comprehensive database of thousands of local and national community resources that include information on services for food, shelter, utilities, health related services and more. 211 is committed to being the most trusted essential community resource to help individuals navigate the web of social services, assisting people in overcoming barriers, and addressing challenges every day.
Location: Remote
Open Shifts Weekly Hours:
<ul><li>Wednesday 9:30am – 5:30pm &amp; Friday 8:30am – 4:30pm (14 hours)</li>
<li>Sunday 10:30am – 6:30pm, Monday 10:00am – 6:00pm, &amp; Friday 10:00am – 6:00pm (22.50 hours)</li>
<li>Saturday 8:00am – 4:00pm, Sunday 7:00am – 3:00pm (14 hours)</li>
<li>Sunday 11:30am – 6:30pm, Monday 11:00 am – 6:00pm (14 hours)</li>
</ul>OVERVIEW OF RESPONSIBILITIES
<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li>
<li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li>
<li>Provides advocacy for clients in situations when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li>
<li>Provides consistent and excellent customer service and follows core principals of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li>
<li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into Service Point database or other databases as contracts require.</li>
<li>Required to work holidays as scheduled.</li>
<li>Required to report to other designated location during times of emergencies and disaster.</li>
<li>Participates actively in new hire training of approximately 80 hours.</li>
<li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.</li>
<li>Applies for Alliance of Information and Referral Systems (AIRS) certification after completing necessary employment and experience criteria.</li>
<li>Required to have and maintain sufficient internet service and related equipment. Other essential equipment will be provided.</li>
<li>Required to have safe and private workspace conducive to maintaining client confidentiality.</li>
<li>Other duties such as special projects or seasonal protocols as assigned.</li>
</ul>EDUCATION/REQUIREMENTS
<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li>
<li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li>
<li>Provides advocacy for clients in situations when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li>
<li>Provides consistent and excellent customer service and follows core principals of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li>
<li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into Service Point database or other databases as contracts require.</li>
<li>Required to work holidays as scheduled.</li>
<li>Required to report to other designated location during times of emergencies and disaster.</li>
<li>Participates actively in new hire training of approximately 80 hours.</li>
<li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.</li>
<li>Applies for Alliance of Information and Referral Systems (AIRS) certification after completing necessary employment and experience criteria.</li>
<li>Required to have and maintain sufficient internet service and related equipment. Other essential equipment will be provided.</li>
<li>Required to have safe and private workspace conducive to maintaining client confidentiality.</li>
<li>Other duties such as special projects or seasonal protocols as assigned.</li>
</ul>

United Way of Greater Kansas City

211 Community Resource Navigator (Part-Time)

<a href="https://www.unitedwaygkc.org/" target="_blank">UWGKC</a> serves as a non-profit, focused on bettering the communities of Kansas City through transformative change by providing or allocating social services focused on health, education and financial stability. We’re more than fundraisers. We’re the hand-raisers and game changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. Join us.
United Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral line. The Community Resource Navigators will be responsible for handling local and contract calls, providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up for 211. The working contact center shift hours are flexible based on the need for additional coverage and the Community Resource Navigator will be expected to pick up a minimum of 3 shifts per month based on the person’s general availability. Additionally, the PRN Community Resource Navigator will sign on to check communications one hour per week to stay up to date on the changes in the database, processes, or seasonal programs.

United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources. 211 maintains a comprehensive database of thousands of local and national community resources that include information on services for food, shelter, utilities, health related services and more. 211 is committed to being the most trusted essential community resource to help individuals navigate the web of social services, assisting people in overcoming barriers, and addressing challenges every day.
Status: Part-Time/As Needed
Location: Remote
Open Shifts Weekly Hours:
<ul><li>Based on personal availability and available open shifts. The ideal candidate can work a minimum of 8 hours a week during day, evening, and/or weekend hours.</li>
</ul>OVERVIEW OF RESPONSIBILITIES
<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li>
<li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li>
<li>Provides advocacy for clients in situations when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li>
<li>Provides consistent and excellent customer service and follows core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li>
<li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into Service Point database or other databases as contracts require.</li>
<li>Required to work holidays as scheduled.</li>
<li>Required to report to other designated location during times of emergencies and disaster.</li>
<li>Participates actively in new hire training of approximately 80 hours.</li>
<li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.</li>
<li>Applies for Alliance of Information and Referral Systems (AIRS) certification after completing necessary employment and experience criteria.</li>
<li>Required to have and maintain sufficient internet service and related equipment. Other essential equipment will be provided.</li>
<li>Required to have safe and private workspace conducive to maintaining client confidentiality.</li>
<li>Other duties such as special projects or seasonal protocols as assigned.</li>
</ul>EDUCATION/REQUIREMENTS
<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li>
<li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li>
<li>High School diploma or equivalent required.</li>
<li>Must be able to provide services respectfully alongside all diverse populations.</li>
<li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li>
<li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li>
<li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but not limited to: ServicePoint, NICE inContact, Outlook, Microsoft Suite (Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li>
<li>Bilingual Spanish is preferred but not required.</li>
</ul>The ideal candidate demonstrates:&nbsp;
<ul><li>A compassionate curious communication style, especially with clients</li>
<li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li>
<li>Works to build trusting relationships with others</li>
<li>Respect in all interactions</li>
<li>Clear and effective explanation of processes in multiple ways</li>
<li>Continuous learning</li>
<li>Reflection for improvement and seeks authentic feedback</li>
<li>Eagerness to adopt best practices</li>
<li>Responds to communications in a timely manner</li>
<li>Understands the impact their actions can have on others and manages conflicts effectively</li>
<li>Cooperation and participation</li>
<li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li>
</ul>OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

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