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Purpose of Position:&nbsp;The Crisis &amp; 988 Specialist responds to contacts on the 988 Suicide and Crisis Lifeline&nbsp;via phone, chat, and text. This role involves providing immediate emotional support, crisis intervention, suicide risk assessment, and connection to ongoing care via phone. Crisis Specialists use reflective listening, motivational interviewing, and cultural humility to understand each person’s unique circumstances, identify needs, offer relevant resources, and ensure follow-up when appropriate. All work is performed in alignment with 988 guidelines, United Way policies, and best practices for crisis services.We are currently looking to fill two remote part-time positions:2nd&nbsp;Shift (24hr) - Sat-Sun &amp; Tue, 3pm-12am3rd&nbsp;Shift (16hr) - Sat &amp; Mon, 11p-8aKey Responsibilities &amp; Essential Functions1. Crisis Intervention &amp; Support<ul><li>Provide high-quality, confidential support via phone, chat, text, and email.</li><li>Assess risk, develop collaborative safety plans, and intervene in crisis situations.</li><li>Engage emergency services when necessary in accordance with 988 protocols.</li><li>Maintain a compassionate, non-judgmental, and culturally sensitive approach with all contacts.</li><li>Conduct follow-ups for designated at-risk individuals to assess outcomes and offer continued support.</li></ul>2. Resource Connection &amp; Referral<ul><li>Identify and match individuals to appropriate community resources.</li><li>Clearly communicate resource details so individuals can make informed choices.</li><li>Use approved databases and maintain up-to-date knowledge of available services.</li><li>Track referral outcomes in accordance with policy.</li></ul>3. Documentation &amp; Compliance<ul><li>Complete accurate, timely, and thorough documentation for all interactions.</li><li>Adhere to 988 training standards, agency procedures, and confidentiality laws.</li><li>Maintain required certifications, including VIBRANT and Inform USA, within established timelines.</li></ul>4. Professional Communication &amp; Team Collaboration<ul><li>Maintain active communication via Microsoft Teams and Outlook during shifts.</li><li>Respond promptly to messages from supervisors and team members.</li><li>Participate in team meetings, supervision, and professional development activities.</li><li>Contribute to a supportive and inclusive team culture consistent with United Way values.</li></ul>5. Technical Proficiency<ul><li>Operate contact center software, Microsoft Office, and client record systems efficiently.</li><li>Troubleshoot basic technical issues independently.</li><li>Meet or exceed performance metrics related to response time, quality, and customer service.</li></ul>6. Scheduling &amp; Availability<ul><li>Be logged in and ready to take contacts at the start of each shift.</li><li>Adhere to scheduled breaks and lunches; request changes when necessary.</li><li>Work evenings, overnights, weekends, and holidays as required by the 24/7 operation.</li></ul>7. Organizational &amp; Community Engagement<ul><li>Represent United Way professionally with community partners and stakeholders.</li><li>Promote and uphold United Way’s mission, vision, and values in all interactions.</li><li>Actively support a culture of inclusion, diversity, equity, and belonging.</li></ul><ul><li>Skills &amp; Abilities:</li><li>Strong active listening, communication, and interpersonal skills.</li><li>Ability to conduct approved suicide risk assessments.</li><li>Comfort working with individuals in emotional distress, including those experiencing suicidal thoughts.</li><li>Ability to remain calm, empathetic, and effective in emotionally intense situations.</li><li>Proficiency in web-based platforms, chat/text systems, Microsoft Office, and client record management systems.</li><li>Adaptability to change and self-direction in problem-solving.</li><li>Ability to work effectively with individuals from diverse social, cultural, and economic backgrounds.</li><li>Strong organizational skills and attention to detail.</li></ul>Requirements:Training Schedule Requirement: To ensure a successful onboarding experience, new hires must be available for full-time training&nbsp;during the first two weeks of employment. Training will be conducted Monday through Friday from 10:00 AM to 6:30 PM, and 40 hours of availability per week is required&nbsp;during this period.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ongoing Meeting Requirements: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To support ongoing learning, collaboration, and performance development, the following &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; meetings are required as part of this role:<ul><li>Weekly Group Supervision:&nbsp;One-hour session, either Wednesdays at 2:00 PM&nbsp;or Fridays at 4:00 PM&nbsp;</li><li>Weekly Team Meeting:&nbsp;One-hour meeting Thursdays at 4:30 PM</li><li>Monthly 1:1 Supervision:&nbsp;One-hour meeting scheduled individually during business hours</li></ul>Other Requirements:<ul><li>Successful completion and maintenance of a Level 2 background check.</li><li>Successful completion of required trainings, including VIBRANT and Inform USA certifications.</li><li>Must be able to work various shifts in a 24/7/365 operation, including evenings, overnights, weekends, and holidays.</li><li>For remote work eligibility: must have a private, secure workspace and stable internet connection.</li><li>Valid driver’s license and current auto insurance required for any UWNEFL business travel.</li><li>Perform other such duties as may be assigned by the supervisory team&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Education: High school diploma or GED required.</li><li>Bachelor’s degree in social work, sociology, psychology, or related field preferred.</li><li>Experience: Minimum one year in human services, social work, or customer service required.</li><li>Experience in crisis intervention, suicide prevention, or behavioral health preferred.</li><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize&nbsp;&nbsp;</li><li>Proficiency in oral and written communication skills&nbsp;</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp; &nbsp;</li><li>Overtime as assigned (if it is a Nonexempt (Hourly) position)&nbsp;</li></ul><ul><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Crisis & 988 Specialist 

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Specialist Part-timeDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Monday - 8:30am-3pm, Wednesday - 9am-3pm, Friday - 11am-3pm (Total Hours: 17 hours)United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 18, 2025We plan to begin interviewing candidates by: Rolling interviews until August 20, 2025.UWGKC Value PropositionWork Environment: RemotePosition Leader: Brian Shapley, Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

Community Resource Specialist

Community School Activities CoordinatorStatus: Hourly, Non-Exempt, Part-time (20 hours a week)Hourly Pay Rate Range: $20 – $25Location: Thomas Jefferson Elementary School, Bethlehem Area School DistrictPosition Description Community School Activities CoordinatorThe Activities Coordinator serves as an integral part of the Community Schools strategy, reporting directly to the Community School Coordinator (CSC) and ultimately the leadership of the principal to ensure programming supports school-wide priorities and measurable student outcomes. This role is responsible for coordinating, executing, and evaluating enrichment activities that align with academic, social-emotional, and engagement goals. Beyond grassroots coordination, the Activities Coordinator is expected to use data, strategy, and collaboration skills to inform programming decisions, ensuring all activities contribute to school-wide improvement efforts.Accountabilities:<ol><li>Develop, implement &amp; refine activities that directly support student growth and school priorities (50% of time)</li><li>Support the collection and use of CS Data (20% of time)</li><li>Establish and strengthen partnerships that contribute to measurable student success. (10% of time)</li><li>Ensure all programs and partnerships adhere to district policies, legal regulations, and safety standards. (10% of time)</li></ol>Work Experience and/or Education&nbsp;Required&nbsp;1-plus years of work experience (paid or unpaid) program coordination, youth development, and compliance management within district frameworks.Skills&nbsp;Required<ul><li>Ability to connect grassroots programming to measurable student success indicators.</li><li>Strong policy enforcement, collaboration, and strategic thinking skills.</li><li>Passion for holistic student development and equity-driven programming.</li><li>Understanding of and commitment to the mission, vision, and goals of United Way.</li></ul>Reasonable accommodations may be made to enable individuals to perform the essential functions. United Way of the Greater Lehigh Valley is an equal opportunity employer.Benefits PackageIn addition to the base pay this position is eligible for no-cost HealthiestYou telehealth and a 401k retirement plan with employer contributions.Work LocationThis position is based in the assigned community school for all working hours.

United Way of the Greater Lehigh Valley

Community School Activities Coordinator

Title:&nbsp;Program Coordinator (Learn with Playgroup) Reports to:&nbsp;Program Manager (Learn with Playgroup)About United Way of Northern Utah:&nbsp;United Way of Northern Utah is a 501(c)(3) non-profit organization serving Weber, Box Elder, Morgan, and Cache counties. Its mission is to Unite people and organizations to build a healthy, stable, and well-educated community where individuals, families, and neighborhoods thrive.About Learn with Playgroup: Learn with Playgroup is a free research-based learning experience for parents and their children ages 0-5 in Weber County. According to the Utah State Board of Education, two-thirds of children in Weber County do not attend preschool, making the first day of kindergarten their first day in a formal classroom setting. Learn with Playgroup helps children prepare for kindergarten and academic success by giving parents and their children the chance to attend a free two-hour playgroup each week.&nbsp;Parents and their children participate in guided play, stories, art, and some structured group activities. The experience exposes children to basic pre-K learning opportunities and increased socialization. Learn with Playgroup also offers social support for parents, provides them with information on community resources, and increases their involvement in their children’s education and development.Goal: United Way of Northern Utah (UWNU) is seeking an energetic, dynamic individual who is passionate about Early Childhood Education to serve as the Learn with Playgroups (LWP) Program Coordinator. The Learn with Playgroup program is a community-based program that leverages volunteers and community support which means that developing and maintaining community partnerships is an integral part of this position. This position will also focus heavily on growing our school-based Playgroup model as well as supporting our overall LWP program.&nbsp;Key Responsibilities:&nbsp;Program Coordination<ul><li>Coordinate LWP groups and events with school admin, including principals, Community School Coordinators, etc.&nbsp;</li><li>Punctually attend and actively participate in all required activities, events, meetings, and training representing United Way of Northern Utah in a positive and productive role.</li><li>Lead recruitment efforts to increase engagement and involvement of families within the service area of focus, including tracking and following up on needs-based referrals.</li><li>Coordinate intake of families including assigning families into appropriate playgroups.</li><li>Develop and maintain strong partnerships with schools and Ogden school district.</li><li>Support AmeriCorps members in managing families in school-based playgroups</li><li>Work with LWP Manager to secure additional schools where playgroups can be hosted to further grow the LWP program.</li><li>Collaborate with internal programs such as other early childhood programs, marketing, and the data team.</li><li>Support LWP Manager with overall program coordination and management especially in helping to&nbsp;support and supervise AmeriCorps members.</li></ul>Continuous Improvement &amp; Data Tracking<ul><li>Support the LWP Manager in gathering, inputting, and analyzing data on family engagement and program effectiveness</li><li>Assist and support the LWP Manager with tracking outcomes and performance measures and use information and progress towards outcomes and performance measures to inform program changes.&nbsp;</li><li>Support the LWP Manager in using Common Core State Early Learning Standards to inform the curriculum that will prepare students to be successful on PEEP Assessments.&nbsp;</li></ul>Required Competencies:<ul><li>Relationship Building: Ability to engage, motivate, cultivate, manage, and maintain positive relationships with community members, community partners, and colleagues.</li><li>Written and Verbal Communication: Strong ability to communicate in a friendly and effective manner with persons with diverse backgrounds (families, volunteers, team members) via phone, emails, verbal conversations, reports, and presentations.</li><li>Results-Driven: Dedicated to shared goals and measurable results leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Project Management and Organization: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.</li><li>Tech/Data Proficiency: Comfort with Microsoft 365, Google Suite, and tracking, managing, and analyzing program data using tools like Excel, databases, and data entry systems.</li><li>Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks.</li><li>Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment.</li><li>Open to Feedback: Encourages a feedback-rich environment by soliciting input and fostering open communication within the team.</li></ul>Required Qualifications:<ul><li>2+ years of post-secondary education/training or equivalent experience in related field (child development, human services, social work, or related field.).</li><li>1 year project management experience</li><li>Ability to regularly travel throughout UWNU service area and occasionally work evenings and weekends</li><li>Submit and pass a full background check as required for program compliance (process to be completed before onboarding with UWNU)</li></ul>Preferred Qualifications:<ul><li>4+ years of post-secondary education/training or equivalent experience in related field (child development, human services, social work, or related field.).</li><li>Knowledge of infant and child development, parent-child attachment, elementary education, and/or family studies</li><li>Experience in providing services to culturally and economically diverse populations.</li><li>Experience with AmeriCorps program</li><li>Bi-lingual English/Spanish</li></ul>Compensation:Wage:&nbsp;$18.00 - 20.00/hour based on experience and qualifications.Benefits:&nbsp;Sick and vacation leave, paid holidays, 403(b) match up to 10% after 1 year&nbsp;Hours:&nbsp; Part-time, non-exempt, 20-25 hours per week. United Way hours of operation are Monday-Friday, 8:00am to 5:00pm. Work hours are subject to change based on United Way events and activities happening in the community.Location:&nbsp; Ogden, Utah (work at UWNU headquarters in Ogden and on-site at various schools in Ogden School District)How to Apply: Send a cover letter AND resume to UWNU Hiring at&nbsp;<a href="mailto:hiring@uwnu.org" target="_blank">hiring@uwnu.org</a>.&nbsp; Applications will NOT be considered without providing BOTH a cover letter AND resume. You may address cover letters and other communications (such as email subject lines) to the Learn with Playgroup Program Coordinator Hiring Committee. Specifying which position you are applying for is critical as we might have multiple positions open simultaneously.&nbsp;Closing Date: August 17, 2025NOTE: The statements in this position description are intended to describe the general nature&nbsp;and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of the person employed. Also, the statements do not establish a&nbsp;contract for employment and are subject to change at the discretion of the employer.&nbsp; If you have additional questions or concerns related to this position or job posting, please email Madeline Robles, Director of Human Resources, at&nbsp;<a href="mailto:mrobles@uwnu.org" target="_blank">mrobles@uwnu.org</a>.&nbsp;United Way of Northern Utah is an equal opportunity employer, and all qualified applicants will&nbsp;receive consideration for employment without regard to race, color, religion, age, sex, national&nbsp;origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Learn with Playgroup Program Coordinator

Resource Development Manager Job DescriptionPosition:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resource Development ManagerStatus:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Non-Exempt PositionHours: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Part-time, 12 - 20 hours per week (average 16), flexible schedule to startCore Function:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the Executive Director in achieving the fundraising goals of Tri-County United WayReports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Executive DirectorDirect Reports: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NonePrimary Responsibilities:&nbsp;Enhances Tri-County United Way’s fundraising effectiveness by developing annual fundraising plans with input and approval from the Executive Director. Also responsible for the communication and execution of approved plans. Developing relationships throughout our local communities and stewardship of our existing donors will be essential to excel in this role. Must have the ability to work well with staff, volunteers, donors, community stakeholders, and vendors. Sensitivity to confidential&nbsp;information is required. &nbsp;&nbsp;Specific duties, including but not limited to:<ul><li>The RD Manager leads fundraising and donor stewardship efforts to meet individual and organizational goals.&nbsp;</li><li>Manage donor data using a CRM system, ensuring accurate pledge processing and reporting.&nbsp;</li><li>The role involves maintaining donor records and handling account adjustments as needed.&nbsp;</li><li>Develop and execute communication plans to enhance donor engagement and demonstrate impact.&nbsp;</li><li>Collaborate with internal teams and external stakeholders essential for campaign success.&nbsp;</li><li>The RD Manager implements innovative fundraising strategies and special events.&nbsp;</li></ul>Qualifications.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience.<ul><li>Associate degree or bachelor’s degree preferred, or minimum of three years’ experience in a similar fundraising position. United Way experience a plus.</li><li>Willingness to work varied hours including evenings and weekends as needed, however, will have flexibility to schedule most of their hours</li><li>Knowledge of the Tri-County communities</li><li>A passion for service to the Community</li></ul>Computer Skills.Knowledge of basic computer hardware and software applications including email, social media, websites, internet, QuickBooks, and CRM. Must be proficient in Microsoft Office. Experience supporting or working for a 3rd party CRM and/or QuickBooks service provider is a plus.Supervisory Responsibilities.None.Physical Demands.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include: close vision, distance vision and ability to adjust focus.&nbsp; While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers to handle, or feel; reach with hands and arms; talk and hear.Other Requirements:Valid driver’s license State compliant vehicle insurance Ability to be individually bonded Ability for some travel&nbsp;Salary:&nbsp; $19 - $21 per hour based on experience – Approximately 16 hours per weekBenefits:&nbsp;Flexible hours and working locations.&nbsp; Travel reimbursement.Tri-County United Way is an Equal Opportunity Employer.Additional Tri-County United Way Expectations:Core Competencies.&nbsp;The position must model the competencies expected of all United Way staff:&nbsp;<ul><li>Mission Focused. Employee’s top priority is to create real social change that leads to better lives and healthier communities. This drives employee performance and professional motivations.&nbsp;</li><li>Relationship Oriented. Employee understands that people come before process and is astute in cultivating and managing relationships toward a common goal.&nbsp;</li><li>Collaborator. Employee understands the roles and contributions of all sectors of the Community and can mobilize resources (financial and human) through meaningful engagement.&nbsp;</li><li>Results Driven. Employee is dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Brand Steward. Employee is a steward of the United Way brand and understands his/her role in growing and protecting the reputation and results of the greater network.&nbsp;</li></ul>Cores Values.&nbsp;The position must model and support the values of the organization:&nbsp;<ul><li>Commitment to Community Success. Make a positive difference and have a measurable impact of enduring consequence.&nbsp;</li><li>Leadership. Provide strong leadership and act as a catalyst for promoting positive change in our Community.&nbsp;</li><li>Inclusiveness. Aspire to involve every segment of the Community in every aspect of work.&nbsp;</li><li>Integrity and Accountability. Act with integrity that justifies trust.&nbsp;</li><li>Innovation. Value innovation in Community building to affect positive change.&nbsp;</li></ul>Behaviors.To perform the job successfully, an individual should demonstrate the following behaviors:&nbsp;<ul><li>Attendance/punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; and arrives at meetings and appointments on time.&nbsp;</li><li>Relationship Building: Strong relationship building skills and ability to work effectively with Tri-County United Way donors, volunteers, agencies, and Community representatives.&nbsp;</li><li>Communication: Excellent verbal and written communication skills, with the ability to effectively communicate in a variety of ways. Strong interpersonal communication skills.&nbsp;</li><li>Ethical: A commitment to professional ethics and ability to handle sensitive and confidential information.&nbsp;</li><li>Teamwork: Ability to interact with internal &amp; external clients.&nbsp;</li><li>Planning/Organizing: Good organizational skills with an ability to prioritize multiple tasks. Strong project management skills.&nbsp;</li><li>Flexibility: Ability to adjust to unexpected assignments, difficulties, and work deadlines.&nbsp;</li><li>Personable and Professional. Inspire through knowledge, demeanor and uncompromising integrity&nbsp;</li><li>Analytical: Adept at in working with market research, campaign data, calculations, and situation assessment in current and potential markets&nbsp;</li><li>Competitive: A desire to win; and wants team to win, as a coach and a player.&nbsp;</li><li>Intelligent: Capacity to understand complex issues adding value in the ongoing development of the Community impact agenda&nbsp;</li><li>Genuine: Strong sense of emotional intelligence and calmness under stress.&nbsp;</li><li>Quality: Demonstrates accuracy and thoroughness.&nbsp;</li><li>Quantity: Meets productivity standards; completes work in timely manner. Works hard, works smart, works fast and gets results.</li></ul>

Tri-County United Way

Resource Development Manager

Heart of Missouri United Way is looking for a creative and motivated Marketing Coordinator to support our communications, marketing, and outreach efforts. This is a great opportunity for someone passionate about community impact and interested in gaining hands-on experience in nonprofit marketing.This entry-level role offers the opportunity to apply your creativity to develop and implement innovative strategies, connect with fellow non-profit professionals, and communicate the impact and urgency of Heart of Missouri United Way’s mission.&nbsp;Hourly Range: $20 - $25 per hour, commensurate with experience

Heart of Missouri United Way

Marketing Coordinator

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Specialist Part-timeDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Monday - 8:30am-3pm, Wednesday - 9am-3pm, Thursday - 8:30-2pm, Friday - 11am-3pm&nbsp;(Total Hours: 22.5)United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 18, 2025We plan to begin interviewing candidates by: Rolling interviews until August 20, 2025.UWGKC Value PropositionWork Environment: RemotePosition Leader: Brian Shapley, Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Specialist Part-timeDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Monday - 8am-3pm, Wednesday - 9am-3pm, Thursday - 8:30-2pm&nbsp;(Total Hours: 18 hours)United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 18, 2025We plan to begin interviewing candidates by: Rolling interviews until August 20, 2025.UWGKC Value PropositionWork Environment: RemotePosition Leader: Lenetta Warren, Contact Center Manager&nbsp;FLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

Job Summary:<ul><li>Assist lead teacher in implementing a program of study employing instructional methods and materials that are most appropriate for meeting PreK4Ward goals and objectives;</li><li>Assist in creating a classroom and school environment that is conducive to learning and appropriate to the maturity and interests of four -year old’s;</li><li>Assume responsibility for the safety and wellbeing of students under his/her direct supervision;</li><li>Assist lead teacher in evaluating students on a regular basis and provide progress reports as required;</li><li>Assist teacher in submitting reports and records as required;</li><li>Submit timesheets to Kelly Services in a timely and requested manner;</li><li>Communicate with students and parents or guardians as directed by Lead Teacher;</li><li>Follow and assist the administration in implementing all policies and/or rules governing student life and conduct and develop reasonable rules of classroom behavior and procedure and maintain order in the classroom in a fair and just manner.</li><li>Maintain and improve professional competence.</li><li>Attend teacher meetings as needed.</li><li>Perform such other duties and assume other responsibilities as may be assigned by United Way of South Mississippi.</li></ul>Qualifications:<ul><li>Must possess an interest and passion for helping and teaching children;</li><li>Must Pass a DRUG/ALCOHOL SCREENING</li><li>Must pass a CRIMINAL BACKGROUND CHECK</li><li>High school diploma required</li><li>Completion of higher education course work in early childhood education, elementary education or prior experience in early childhood education is preferred.</li><li>For consideration, please include a resume with application.&nbsp;</li></ul>**This position is paid through Kelly Services at $12.00 per hour for approximately 36 hours per week. ** Position is located in the Harrison County School District at Saucier Elementary.&nbsp;Equal Opportunity Employer &nbsp;

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